cisco 7960G, 7940G User Guide

Cisco IP Phone 7960G and 7940G User Guide

Corporate Headquarters

Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000

800 553-NETS (6387)

Fax: 408 526-4100

Text Part Number: OL-4637-01

THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.

THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY, CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY.

The following information is for FCC compliance of Class A devices: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio-frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case users will be required to correct the interference at their own expense.

The following information is for FCC compliance of Class B devices: The equipment described in this manual generates and may radiate radio-frequency energy. If it is not installed in accordance with Cisco’s installation instructions, it may cause interference with radio and television reception. This equipment has been tested and found to comply with the limits for a Class B digital device in accordance with the specifications in part 15 of the FCC rules. These specifications are designed to provide reasonable protection against such interference in a residential installation. However, there is no guarantee that interference will not occur in a particular installation.

Modifying the equipment without Cisco’s written authorization may result in the equipment no longer complying with FCC requirements for Class A or Class B digital devices. In that event, your right to use the equipment may be limited by FCC regulations, and you may be required to correct any interference to radio or television communications at your own expense.

You can determine whether your equipment is causing interference by turning it off. If the interference stops, it was probably caused by the Cisco equipment or one of its peripheral devices. If the equipment causes interference to radio or television reception, try to correct the interference by using one or more of the following measures:

• Turn the television or radio antenna until the interference stops.

• Move the equipment to one side or the other of the television or radio.

• Move the equipment farther away from the television or radio.

• Plug the equipment into an outlet that is on a different circuit from the television or radio. (That is, make certain the equipment and the television or radio are on circuits controlled by different circuit breakers or fuses.)

Modifications to this product not authorized by Cisco Systems, Inc. could void the FCC approval and negate your authority to operate the product.

The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) as part of UCB’s public domain version of the UNIX operating system. All rights reserved. Copyright © 1981, Regents of the University of California.

NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED “AS IS” WITH ALL FAULTS. CISCO AND THE ABOVE-NAMED SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE.

IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

CCIP, CCSP, the Cisco Arrow logo, the Cisco Powe red Network mark, Cisco Unity, Follow Me Browsing, FormShare, and StackWise are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn, and iQuick Study are service marks of Cisco Systems, Inc.; and Aironet, ASIST, BPX, Catalyst, CCDA, CCDP, CCIE, CCNA, CCNP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, the Cisco IOS logo, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Empowering the Internet Generation, Enterprise/Solver, EtherChannel, EtherSwitch, Fast Step, GigaStack, Internet Quotient, IOS, IP/TV, iQ Expertise, the iQ logo, iQ Net Readiness Scorecard, LightStream, MGX, MICA, the Networkers logo, Networking Academy, Network Registrar, Packet, PIX, Post-Routing, Pre-Routing, RateMUX, Registrar, ScriptShare, SlideCast, SMARTnet, StrataView Plus, Stratm, SwitchProbe, TeleRouter, The Fastest Way to Increase Your Internet Quotient, TransPath, and VCO are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and certain other countries.

All other trademarks mentioned in this document or Web site are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0304R)

Cisco IP Phone 7960G and 7940G User Guide

Preface xi

About this Guide xi Related Documentation on the Web xiii Obtaining Documentation xiii

Cisco.com xiii Documentation CD-ROM xiv Ordering Documentation xiv Documentation Feedback xiv

Obtaining Technical Assistance xv

Cisco TAC Website xv Opening a TAC Case xv TAC Case Priority Definitions xvi

CHAPTER

OL-4637-01

Obtaining Additional Publications and Information xvii Document Conventions xviii

Statement 1071—Warning Definition xix

1 Introducing Your Cisco IP Phone 1-1

Connecting Your Cisco IP Phone 1-2

Statement 1004—Installation Instructions 1-2 Identifying Buttons and Hardware 1-6 Auto-Registering Your Phone Using TAPS 1-10 Using Feature Buttons 1-10 Using Help on Your Phone 1-11 Using Softkeys 1-11

Cisco IP Phone 7960G and 7940G User Guide

Contents

Choosing a Menu Item 1-12 Entering Characters on Your LCD Screen 1-12 Using the Handset, Speaker and Headset 1-12

Using the Handset 1-13

Adjusting the Handset Rest 1-13

Using the Speaker 1-14

Using a Headset 1-15

CHAPTER

2 Making Calls on Your Phone 2-1

Understanding Feature Availability 2-2 Placing, Answering, and Ending Calls 2-2

Placing a Call 2-2

Answering a Call 2-5

Ending a Call 2-6 Getting Notified When a Busy Line Is Available Using Cisco Call Back 2-6 Searching and Dialing from the Phone Directory 2-7 Viewing and Dialing from the Phone Logs 2-8 Using Mute and Hold 2-9 Tracing Suspicious Calls 2-10 Extending Speed Dial Functionality 2-10 Setting Up and Receiving Priority Calls 2-11

Setting Up a Priority Call 2-12

Receiving a Priority Call 2-12

MLPP Messages 2-13

CHAPTER

3 Redirecting Calls on Your Phone 3-1

Transferring Calls 3-1

Transferring a Call to Another Extension 3-1

Cisco IP Phone 7960G and 7940G User Guide

OL-4637-01

Contents

Directly Transferring Your Calls 3-2

Scenarios for Directly Transferring Your Calls 3-2 Storing and Retrieving a Call Using Call Park 3-4 Answering Calls that are Ringing on Another Extension Using Call Pickup 3-5

How to Pick Up Calls Within Your Group 3-5 How to Pick Up Calls Outside of Your Group 3-6

Forwarding Calls to Another Extension 3-6

Setting Up Call Forwarding on Your Phone 3-7 Canceling Call Forwarding on Your Phone 3-8

Sending Calls to a Voice Messaging System 3-8

CHAPTER

4 Making Conference Calls on Your Phone 4-1

Placing a Conference Call 4-1 Viewing Participants in a Conference Call 4-2 Selecting Participants to Join a Conference Call 4-3 Adding Your Line to a Shared Line Call 4-4

Understanding Shared Lines 4-4

Support for Conference Modes 4-5 Keeping Your Call Information Private 4-7 Using Meet-me Conferences 4-8

Establishing a Meet-me Conference 4-8

Joining a Meet-me Conference 4-9

5 Customizing Settings on Your Phone 5-1

Adjusting the Handset, Speakerphone, and Headset Volume 5-1 Adjusting the Ringer Volume 5-2 Personalizing the Ringer Sound 5-2 Changing the LCD Screen Contrast 5-4

OL-4637-01

Cisco IP Phone 7960G and 7940G User Guide

vii

Contents

CHAPTER

6 Customizing Your Phone on the Web 6-1

Logging on to the User Options Web Pages 6-1 Changing your Password or PIN 6-2 Customizing Your Cisco IP Phone on the Web 6-3

7 Using Your Voice Messaging System 7-1

8 Managing Your Phone Contacts 8-1

Using a Personal Address Book 8-2

Searching Personal Address Book Entries on Your Phone 8-2

Editing a Personal Address Book Entry on Your Phone 8-3

Dialing a Personal Address Book Entry 8-3 Using the Cisco IP Phone Address Book Synchronizer 8-4 Using the Fast Dial Service 8-4

Creating a Fast Dial Entry for a Number in Your Personal Address Book on

Your Phone

8-4

Creating a Fast Dial Entry for a Non-Address Book Directory Number on Your

Phone

8-5

Removing a Fast Dial Entry on Your Phone 8-6

Dialing a Fast Dial Entry 8-6

CHAPTER

viii

9 Logging In to Your Extension Using the Cisco CallManager Extension

Mobility Feature

9-1

Logging In to Cisco CallManager Extension Mobility 9-2 Logging Out of Cisco CallManager Extension Mobility 9-3 Changing Your Cisco CallManager Extension Mobility PIN 9-4

10 Troubleshooting Your Phone 10-1

Tips for Cleaning Your Cisco IP Phone 10-1

Cisco IP Phone 7960G and 7940G User Guide

OL-4637-01

Tips for General Troubleshooting on Your Cisco IP Phone

Diagnosing Problems 10-3

Accessing Network Configuration Data 10-3

Accessing Model Information 10-4

Accessing Status Data 10-5

Troubleshooting Cisco CallManager Extension Mobility 10-5

Using the Quality Reporting Tool 10-7

10-1

Contents

APPENDIX

A FAQ A-1

How do I access my voice messages? A-2 How do I set up speed-dial numbers? A-2 How do I set up softkeys for speed dialing? A-2 How do I access the User Options web page? A-3 How do I see a list of my missed calls? A-3 How do I put a call on hold without a hold button? A-3 How do I change the contrast on the phone’s LCD screen? A-3 How do I change the settings for my Cisco CallManager Extension Mobility

line? How do I forward calls? A-4 How do I directly transfer calls? A-4 How do I join multiple parties into one call? A-4 How can I see a list of participants in an ad hoc conference call? A-4 How do I add my line to a shared line call? A-5 How do I keep my call information private? A-5 How do I store frequently-called numbers? A-5

A-3

OL-4637-01

I’ve used up all my speed-dial buttons, can I add more? A-6

Cisco IP Phone 7960G and 7940G User Guide

Contents

What is the maximum number of speed-dial numbers that I can configure on my phone?

How do I assign a phone service to a button on my Cisco IP Phone?

If I cannot answer a call that I have forwarded to another number, will the call get rerouted to my voice messaging system?

How do I set priority levels for my calls? A-7 How can I send calls directly to a voice messaging system? A-7 Why don’t I get a dial tone after dialing an access code? A-8 How do I trace a suspicious call? A-8 Where can I find tips about cleaning my

Cisco IP Phone? Where can I find general troubleshooting tips for my Cisco IP Phone? A-8

A-6

A-7

A-8

APPENDIX

NDEX

B Safety Notices B-1

Cisco IP Phone 7960G and 7940G User Guide

OL-4637-01

Preface

This preface covers these topics:

• About this Guide, page xi

• Related Documentation on the Web, page xiii

• Obtaining Documentation, page xiii

• Obtaining Technical Assistance, page xv

• Obtaining Additional Publications and Information, page xvii

• Document Conventions, page xviii

About this Guide

Use this guide to perform basic and advanced phone tasks using your Cisco IP Phone 7960G or 7940G with Cisco CallManager.

Note Some of the features described in this book might not be available on your phone.

For more information about the features supported on your phone, contact your system administrator.

OL-4637-01

Cisco IP Phone 7960G and 7940G User Guide

Preface

About this Guide

This book is organized in the following way:

Chapter Contents

Chapter 1, “Introducing Your Cisco IP Phone”

Chapter 2, “Making Calls on Your Phone”

Chapter 3, “Redirecting Calls on Your Phone”

Chapter 4, “Making Conference Calls on Your Phone”

Chapter 5, “Customizing Settings on Your Phone”

Chapter 6, “Customizing Your Phone on the Web”

Chapter 7, “Accessing Voice Messages on Your Phone”

Chapter 8, “Managing Your Phone Contacts”

Chapter 9, “Logging In to Your Extension Using the Cisco CallManager Extension Mobility Feature”

Chapter 10, “Troubleshooting Your Phone”

Appendix A, “FAQ” Contains Frequently Asked Questions (FAQ) about your

Appendix B, “Safety Notices” Lists safety information about your phone.

Instructions on installing your phone, as well as an overview of your phone.

Information and procedures for placing, answering, and ending calls.

Information and procedures for transfering and forwading calls, and other ways of redirecting your phone calls.

Information and procedures for setting up conference calls.

Information and procedures for configuring volume, contrast, and other phone settings.

Information and procedures for customizing your phone via the User Options web pages.

Information about setting up and using your voice messaging system.

Information and procedures for managing your contacts on your phone and on the web using the Personal Directories, Personal Address Book, Fast Dials, and more.

Information about using Cisco CallManager Extension Mobility.

General care and troubleshooting, error codes and their meanings, and ways of getting status and configuration data about your phone.

Cisco IP Phone.

xii

Cisco IP Phone 7960G and 7940G User Guide

OL-4637-01

Preface

Obtaining Documentation

Cisco provides several ways to obtain documentation, technical assistance, and other technical resources. These sections explain how to obtain technical information from Cisco Systems.

Cisco.com

You can access the most current Cisco documentation on the World Wide Web at this URL:

http://www.cisco.com/univercd/home/home.htm

You can access the Cisco website at this URL:

http://www.cisco.com

International Cisco websites can be accessed from this URL:

http://www.cisco.com/public/countries_languages.shtml

OL-4637-01

Cisco IP Phone 7960G and 7940G User Guide

xiii

Obtaining Documentation

Documentation CD-ROM

Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package, which might have shipped with your product. The Documentation CD-ROM is updated regularly and might be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual or quarterly subscription.

Registered Cisco.com users can order a single Documentation CD-ROM (product number DOC-CONDOCCD=) through the Cisco Ordering tool:

http://www.cisco.com/en/US/partner/ordering/ordering_place_order_ordering_t ool_launch.html

All users can order annual or quarterly subscriptions through the online Subscription Store:

http://www.cisco.com/go/subscription

Ordering Documentation

Preface

You can find instructions for ordering documentation at this URL:

http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm

You can order Cisco documentation in these ways:

• Registered Cisco.com users (Cisco direct customers) can order Cisco product

documentation from the Networking Products MarketPlace:

http://www.cisco.com/en/US/partner/ordering/index.shtml

• Nonregistered Cisco.com users can order documentation through a local

account representative by calling Cisco Systems Corporate Headquarters (California, USA.) at 408 526-7208 or, elsewhere in North America, by calling 800 553-NETS (6387).

Documentation Feedback

You can submit comments electronically on Cisco.com. On the Cisco Documentation home page, click Feedback at the top of the page.

You can send your comments in e-mail to bug-doc@cisco.com.

Cisco IP Phone 7960G and 7940G User Guide

xiv

OL-4637-01

Preface

You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:

Cisco Systems Attn: Customer Document Ordering 170 West Tasman Drive San Jose, CA 95134-9883

We appreciate your comments.

Obtaining Technical Assistance

For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, the Cisco Technical Assistance Center (TAC) provides 24-hour, award-winning technical support services, online and over the phone. Cisco.com features the Cisco TAC website as an online starting point for technical assistance.

Cisco TAC Website

Obtaining Technical Assistance

The Cisco TAC website (http://www.cisco.com/tac) provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The Cisco TAC website is available 24 hours a day, 365 days a year.

Accessing all the tools on the Cisco TAC website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a login ID or password, register at this URL:

http://tools.cisco.com/RPF/register/register.do

Opening a TAC Case

The online TAC Case Open Tool (http://www.cisco.com/tac/caseopen) is the fastest way to open P3 and P4 cases. (Your network is minimally impaired or you require product information). After you describe your situation, the TAC Case Open Tool automatically recommends resources for an immediate solution. If your issue is not resolved using these recommendations, your case will be assigned to a Cisco TAC engineer.

OL-4637-01

Cisco IP Phone 7960G and 7940G User Guide

Obtaining Technical Assistance

For P1 or P2 cases (your production network is down or severely degraded) or if you do not have Internet access, contact Cisco TAC by telephone. Cisco TAC engineers are assigned immediately to P1 and P2 cases to help keep your business operations running smoothly.

To open a case by telephone, use one of the following numbers: Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)

EMEA: +32 2 704 55 55 USA: 1 800 553-2447

For a complete listing of Cisco TAC contacts, go to this URL:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

TAC Case Priority Definitions

To ensure that all cases are reported in a standard format, Cisco has established case priority definitions.

Priority 1 (P1)—Your network is “down” or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Preface

xvi

Priority 2 (P2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Priority 3 (P3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

Priority 4 (P4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.

Cisco IP Phone 7960G and 7940G User Guide

OL-4637-01

Preface

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

• The Cisco Product Catalog describes the networking products offered by

Cisco Systems, as well as ordering and customer support services. Access the Cisco Product Catalog at this URL:

http://www.cisco.com/en/US/products/products_catalog_links_launch.html

• Cisco Press publishes a wide range of networking publications. Cisco

suggests these titles for new and experienced users: Internetworking Terms and Acronyms Dictionary, Internetworking Technology Handbook, Internetworking Troubleshooting Guide, and the Internetworking Design Guide. For current Cisco Press titles and other information, go to Cisco Press online at this URL:

http://www.ciscopress.com

• Packet magazine is the Cisco quarterly publication that provides the latest

networking trends, technology breakthroughs, and Cisco products and solutions to help industry professionals get the most from their networking investment. Included are networking deployment and troubleshooting tips, configuration examples, customer case studies, tutorials and training, certification information, and links to numerous in-depth online resources. You can access Packet magazine at this URL:

OL-4637-01

http://www.cisco.com/go/packet

• iQ Magazine is the Cisco bimonthly publication that delivers the latest

information about Internet business strategies for executives. You can access iQ Magazine at this URL:

http://www.cisco.com/go/iqmagazine

• Internet Protocol Journal is a quarterly journal published by Cisco Systems

for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:

http://www.cisco.com/en/US/about/ac123/ac147/about_cisco_the_internet_ protocol_journal.html

• Training—Cisco offers world-class networking training. Current offerings in

network training are listed at this URL:

Cisco IP Phone 7960G and 7940G User Guide

xvii

Document Conventions

http://www.cisco.com/en/US/learning/index.html

Document Conventions

This document uses the following conventions:

Convention Description

boldface font Commands and keywords are in boldface.

italic font Arguments for which you supply values are in

[ ] Elements in square brackets are optional. string A nonquoted set of characters. Do not use quotation

screen font Terminal sessions and information the system

boldface screen font Information you must enter is in boldface screen

italic screen font Arguments for which you supply values are in italic

Preface

italics.

marks around the string or the string will include the quotation marks.

displays are in

font.

screen font.

xviii

Note Means reader take note. Notes contain helpful suggestions or references to

material not covered in the publication.

Caution Means reader be careful. In this situation, you might do something that could

result in equipment damage or loss of data.

Cisco IP Phone 7960G and 7940G User Guide

OL-4637-01

Preface

Warnings use the following conventions:

Statement 1071—Warning Definition

Document Conventions

Warning

Waarschuwing

Varoitus

IMPORTANT SAFETY INSTRUCTIONS

This warning symbol means danger. You are in a situation that could cause bodily injury. Before you work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents. Use the statement number provided at the end of each warning to locate its translation in the translated safety warnings that accompanied this device.

SAVE THESE INSTRUCTIONS

BELANGRIJKE VEILIGHEIDSINSTRUCTIES

Dit waarschuwingssymbool betekent gevaar. U verkeert in een situatie die lichamelijk letsel kan veroorzaken. Voordat u aan enige apparatuur gaat werken, dient u zich bewust te zijn van de bij elektrische schakelingen betrokken risico's en dient u op de hoogte te zijn van de standaard praktijken om ongelukken te voorkomen. Gebruik het nummer van de verklaring onderaan de waarschuwing als u een vertaling van de waarschuwing die bij het apparaat wordt geleverd, wilt raadplegen.

BEWAAR DEZE INSTRUCTIES

TÄRKEITÄ TURVALLISUUSOHJEITA

Tämä varoitusmerkki merkitsee vaaraa. Tilanne voi aiheuttaa ruumiillisia vammoja. Ennen kuin käsittelet laitteistoa, huomioi sähköpiirien käsittelemiseen liittyvät riskit ja tutustu onnettomuuksien yleisiin ehkäisytapoihin. Turvallisuusvaroitusten käännökset löytyvät laitteen mukana toimitettujen käännettyjen turvallisuusvaroitusten joukosta varoitusten lopussa näkyvien lausuntonumeroiden avulla.

OL-4637-01

SÄILYTÄ NÄMÄ OHJEET

Cisco IP Phone 7960G and 7940G User Guide

xix

Document Conventions

Preface

Attention

Warnung

Avvertenza

IMPORTANTES INFORMATIONS DE SÉCURITÉ

Ce symbole d'avertissement indique un danger. Vous vous trouvez dans une situation pouvant entraîner des blessures ou des dommages corporels. Avant de travailler sur un équipement, soyez conscient des dangers liés aux circuits électriques et familiarisez-vous avec les procédures couramment utilisées pour éviter les accidents. Pour prendre connaissance des traductions des avertissements figurant dans les consignes de sécurité traduites qui accompagnent cet appareil, référez-vous au numéro de l'instruction situé à la fin de chaque avertissement.

CONSERVEZ CES INFORMATIONS

WICHTIGE SICHERHEITSHINWEISE

Dieses Warnsymbol bedeutet Gefahr. Sie befinden sich in einer Situation, die zu Verletzungen führen kann. Machen Sie sich vor der Arbeit mit Geräten mit den Gefahren elektrischer Schaltungen und den üblichen Verfahren zur Vorbeugung vor Unfällen vertraut. Suchen Sie mit der am Ende jeder Warnung angegebenen Anweisungsnummer nach der jeweiligen Übersetzung in den übersetzten Sicherheitshinweisen, die zusammen mit diesem Gerät ausgeliefert wurden.

BEWAHREN SIE DIESE HINWEISE GUT AUF.

IMPORTANTI ISTRUZIONI SULLA SICUREZZA

Questo simbolo di avvertenza indica un pericolo. La situazione potrebbe causare infortuni alle persone. Prima di intervenire su qualsiasi apparecchiatura, occorre essere al corrente dei pericoli relativi ai circuiti elettrici e conoscere le procedure standard per la prevenzione di incidenti. Utilizzare il numero di istruzione presente alla fine di ciascuna avvertenza per individuare le traduzioni delle avvertenze riportate in questo documento.

CONSERVARE QUESTE ISTRUZIONI

Cisco IP Phone 7960G and 7940G User Guide

OL-4637-01

Preface

Document Conventions

Advarsel

Aviso

¡Advertencia!

VIKTIGE SIKKERHETSINSTRUKSJONER

Dette advarselssymbolet betyr fare. Du er i en situasjon som kan føre til skade på person. Før du begynner å arbeide med noe av utstyret, må du være oppmerksom på farene forbundet med elektriske kretser, og kjenne til standardprosedyrer for å forhindre ulykker. Bruk nummeret i slutten av hver advarsel for å finne oversettelsen i de oversatte sikkerhetsadvarslene som fulgte med denne enheten.

TA VARE PÅ DISSE INSTRUKSJONENE

INSTRUÇÕES IMPORTANTES DE SEGURANÇA

Este símbolo de aviso significa perigo. Você está em uma situação que poderá ser causadora de lesões corporais. Antes de iniciar a utilização de qualquer equipamento, tenha conhecimento dos perigos envolvidos no manuseio de circuitos elétricos e familiarize-se com as práticas habituais de prevenção de acidentes. Utilize o número da instrução fornecido ao final de cada aviso para localizar sua tradução nos avisos de segurança traduzidos que acompanham este dispositivo.

GUARDE ESTAS INSTRUÇÕES

INSTRUCCIONES IMPORTANTES DE SEGURIDAD

Este símbolo de aviso indica peligro. Existe riesgo para su integridad física. Antes de manipular cualquier equipo, considere los riesgos de la corriente eléctrica y familiarícese con los procedimientos estándar de prevención de accidentes. Al final de cada advertencia encontrará el número que le ayudará a encontrar el texto traducido en el apartado de traducciones que acompaña a este dispositivo.

OL-4637-01

GUARDE ESTAS INSTRUCCIONES

Cisco IP Phone 7960G and 7940G User Guide

xxi

Document Conventions

Preface

Varning!

VIKTIGA SÄKERHETSANVISNINGAR

Denna varningssignal signalerar fara. Du befinner dig i en situation som kan leda till personskada. Innan du utför arbete på någon utrustning måste du vara medveten om farorna med elkretsar och känna till vanliga förfaranden för att förebygga olyckor. Använd det nummer som finns i slutet av varje varning för att hitta dess översättning i de översatta säkerhetsvarningar som medföljer denna anordning.

SPARA DESSA ANVISNINGAR

xxii

Cisco IP Phone 7960G and 7940G User Guide

OL-4637-01

Preface

Document Conventions

OL-4637-01

Cisco IP Phone 7960G and 7940G User Guide

xxiii

Document Conventions

Preface

xxiv

Cisco IP Phone 7960G and 7940G User Guide

OL-4637-01

CHAPTER

Introducing Your Cisco IP Phone

A Cisco IP Phone is a full-featured telephone that provides voice communication over the same data network that your computer uses. This phone functions much like a traditional analog phone, allowing you to place and receive telephone calls. It also supports features that you have come to expect from a telephone—such as speed dialing, redial, call transfer, conference calling, and voice messaging access.

Your Cisco IP Phone offers features that might surprise you. Because it is part of an IP network, your Cisco IP Phone can provide not only telephony services, but also data services—including up-to-the-minute information and services from the network. With a Cisco IP Phone, you have access to a whole range of communication features that are not available on a traditional telephone.

This guide helps you learn how to use the various features and services available on your phone. Not all of the features described in this book are available by default—your system administrator determines the services that are available to you. You access some phone features and services on the phone itself, while you customize others on a convenient web page. For information about the User Options web page, see Chapter 6, “Customizing Your Phone on the Web.”

OL-4637-01

Note Your company’s phone support team determines which features and services are

available to you and how they will be configured. Some of the features included in this User Guide might not be available to you or might work differently on your phone system. Contact your support desk or system administrator if you have questions about feature availability.

Cisco IP Phone 7960G and 7940G User Guide

1-1

Connecting Your Cisco IP Phone

This chapter covers the following topics:

• Connecting Your Cisco IP Phone, page 1-2

• Identifying Buttons and Hardware, page 1-6

• Auto-Registering Your Phone Using TAPS, page 1-10

• Using Feature Buttons, page 1-10

• Using Help on Your Phone, page 1-11

• Using Softkeys, page 1-11

• Choosing a Menu Item, page 1-12

• Entering Characters on Your LCD Screen, page 1-12

• Using the Handset, Speaker and Headset, page 1-12

• Using the Speaker, page 1-14

• Using a Headset, page 1-15

Connecting Your Cisco IP Phone

Chapter 1 Introducing Your Cisco IP Phone

Chances are, your system administrator or a technician will connect your new Cisco IP Phone to the corporate IP telephony network. If that is not the case, connecting your phone is easy.

Statement 1004—Installation Instructions

Warning

Waarschuwing

Varoitus

Cisco IP Phone 7960G and 7940G User Guide

1-2

Read the installation instructions before connecting the system to the power source.

Raadpleeg de installatie-instructies voordat u het systeem op de voedingsbron aansluit.

Lue asennusohjeet ennen järjestelmän yhdistämistä virtalähteeseen.

Statement 1004

OL-4637-01

Chapter 1 Introducing Your Cisco IP Phone

Connecting Your Cisco IP Phone

Attention

Warnung

Avvertenza

Advarsel

Aviso

¡Advertencia!

Varning!

Avant de brancher le système sur la source d'alimentation, consulter les directives d'installation.

Vor dem Anschließen des Systems an die Stromquelle die Installationsanweisungen lesen.

Consultare le istruzioni di installazione prima di collegare il sistema all'alimentatore.

Les installasjonsinstruksjonene før systemet kobles til strømkilden.

Leia as instruções de instalação antes de ligar o sistema à fonte de energia.

Lea las instrucciones de instalación antes de conectar el sistema a la red de alimentación.

Läs installationsanvisningarna innan du kopplar systemet till strömförsörjningsenheten.

OL-4637-01

Cisco IP Phone 7960G and 7940G User Guide

1-3

Connecting Your Cisco IP Phone

See Figure 1-1 to locate connections on the back of your phone.

Figure 1-1 Cisco IP Phone Cable Connections

Chapter 1 Introducing Your Cisco IP Phone

1-4

RS232

DC48V

10/100 SW 10/100 PC

Cisco IP Phone 7960G and 7940G User Guide

58670

OL-4637-01

Chapter 1 Introducing Your Cisco IP Phone

Connecting Your Cisco IP Phone

1 AC/DC adapter port (DC48V) for power

connector (for phones not provided with inline power)

2 Power supply with DC connector for

phone

5 Access port (10/100 PC)

for connecting your phone to your PC

6 Handset port for

connecting the handset

3 AC power cable with wall socket plug 7 Headset port for

connecting a headset

4 Network port (10/100 SW) for

connecting to the network

Before You Begin

Verify that your system administrator is ready for you to connect your Cisco IP Phone to the network.

Warning

Step 1 Connect your Cisco IP Phone to the corporate IP telephony network. You can do

Be sure to read Appendix B, “Safety Notices,” before connecting or using your phone.

Procedure

this in one of two ways, depending on how your workspace is set up. (See your system administrator if you are not sure which method to choose.)

• Direct network connection—For this method, you need at least one available

Ethernet port in your workspace. Use the Ethernet cable included with your phone to connect the network port on the back of your phone to the Ethernet port in your workspace.

OL-4637-01

• Shared network connection—Use this method if you have a single Ethernet

port in your workspace with your desktop computer already connected to it. First, disconnect the Ethernet cable from the computer and attach it to the network port on the back of your phone. Next, use the Ethernet cable included with your phone to connect the access port on the back of your phone to your desktop computer. Your Cisco IP Phone now shares a network connection with your computer.

Cisco IP Phone 7960G and 7940G User Guide

1-5

Identifying Buttons and Hardware

Step 2 Connect the handset to the handset port. Ensure that the end of the cord with the

longer uncoiled section is connected to the body of the phone.

Step 3 If your system administrator delivered your Cisco IP Phone with a power supply,

connect the power supply plug to the DC48V AC adapter port on the back of the phone.

If your system administrator delivered your phone without a power supply, your phone probably receives power through the Ethernet connection.

Step 4 Use the power cable to connect the power supply to a standard power outlet in

your workspace.

Step 5 To adjust the footstand height, release the footstand by pressing the footstand

adjustment knob and gently pull the footstand away from the body of the phone. See the “Adjusting the Handset Rest” section on page 1-13 for information on

adjusting the handset rest to make sure the receiver will sit securely in the cradle.

Startup

Once you connect the Cisco IP Phone to its power source, a startup process begins. After several minutes, the phone’s LCD screen displays a neutral “ready” screen. The details on your screen might vary, but a ready screen typically displays the date and time, your extension number, and the available softkeys. Startup is complete and your phone is ready to use.

Chapter 1 Introducing Your Cisco IP Phone

Tip Softkeys point to feature options displayed along the bottom of your LCD screen.

Softkeys are flexible—they change depending on the status of your phone. See the

“Using Softkeys” section on page 1-11 for additional information.

Identifying Buttons and Hardware

See the following illustrations and table to identify the buttons and hardware on your Cisco IP Phone, and find descriptions of related features.

Cisco IP Phone 7960G and 7940G User Guide

1-6

OL-4637-01

+ 92 hidden pages

cisco 7960G, 7940G User Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

CONTENTS

Preface

About this Guide

Related Documentation on the Web

Obtaining Documentation

Cisco.com

Documentation CD-ROM

Ordering Documentation

Documentation Feedback

Obtaining Technical Assistance

Cisco TAC Website

Opening a TAC Case

TAC Case Priority Definitions

Obtaining Additional Publications and Information

Document Conventions

Statement 1071—Warning Definition

Statement 1004—Installation Instructions

Identifying Buttons and Hardware