Cisco 7960G, 7940G User Manual

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Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP)

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• Plug the equipment into an outlet that is on a different circuit from the television or radio. (That is, make certain the equipment and the television or radio are on circuits controlled by different circuit breakers or fuses.)

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Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP)

Preface xiii

Overview xiii

Audience xiii

Organization xiii

Preface

Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) provides the information you need to understand, install, configure, and manage

the Cisco

Unified IP Phones 7960G and 7940G on your network.

Network engineers, system administrators, or telecom engineers should review this guide to learn the steps required to properly set up the Cisco

The tasks described are considered to be administration-level tasks and are not intended for end-users of the phones. Many of the tasks involve configuring network settings and affect the phone’s ability to function in the network.

Because of the close interaction between the Cisco Unified IP Phone and Cisco

Unified Communications Manager, these tasks require familiarity with

Cisco

Unified Communications Manager.

Organization

This manual is organized as follows:

Chapter Description

Chapter 1, “An Overview of the Cisco Unified IP Phone”

Chapter 2, “Preparing to Install the Cisco Unified IP Phone on Your Network”

Chapter 3, “Setting Up the Cisco Unified IP Phone”

Chapter 4, “Configuring Network Settings on the Cisco Unified IP Phone”

Provides a conceptual overview and description of the Cisco Unified IP Phone

Describes how the IP Phone interacts with other key IP telephony components, and provides an overview of the tasks required prior to installation

Describes how to properly and safely install and configure the Cisco

Unified IP Phone on your network

Describes how to configure network settings, verify status, and make global changes to the Cisco

Unified IP Phone on the network.

Unified IP Phone

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xiii

Chapter Description

Chapter 5, “Configuring Features, Templates, Services, and Users”

Chapter 6, “Viewing Model Information, Status, Statistics, and Security Information on the Cisco Unified IP Phone”

Chapter 7, “Monitoring the Cisco Unified IP Phone Remotely”

Chapter 8, “Troubleshooting and Maintenance”

Appendix A, “Providing Information to Users Via a Website”

Appendix B, “Feature Support by Protocol for Cisco Unified IP Phone 7960G and 7940G”

Appendix C, “Supporting International Users”

Appendix D, “Technical Specifications” Provides technical specifications of the Cisco Unified IP Phone.

Appendix E, “Basic Phone Administration Steps”

Provides an overview of procedures for configuring telephony features, configuring directories, configuring phone button and softkey templates, setting up services, and adding users to Cisco

Explains how to view model information, status messages, network statistics, and firmware information from the

Explains how to obtain status information about the phone using the phone’s web page

Provides tips for troubleshooting the Cisco Unified IP Phone and the Cisco

Unified IP Phone Expansion Module 7914

Provides suggestions for setting up a website for providing users with important information about their Cisco

Provides information about feature support for the Cisco Unified IP

Phone 7960G and 7940G using the SCCP or SIP protocol with Cisco Unified

Communications Manager Release 7.0.

Provides information about setting up phones in non-English environments

Provides procedures for basic administration tasks such as adding a user and phone to Cisco Unified Communications Manager and then associating the user to the phone.

Unified IP Phones

Unified Communications Manager

Cisco Unified IP Phone

Preface

An Overview of the Cisco Unified IP Phone

The Cisco Unified IP Phone is a full-featured telephone that provides voice communication over an Internet Protocol (IP) network. It functions much like a digital business phone, allowing you to place and receive phone calls and to access features such as mute, hold, transfer, and speed dial. In addition, because the phone is connected to your data network, it offers enhanced IP telephony features, including access to network information and services, and customizeable features and services. The phone also supports security features that include file authentication, device authentication, signaling encryption, and media encryption.

This manual describes the Cisco Unified IP Phone 7960G and the Cisco Unified IP Phone 7940G.

A Cisco Unified IP Phone, like other network devices, must be configured and managed. These phones encode G.711a, G.711u, G.729a, G.729ab, and decode G.711a, G.711u, G.729, G.729a, G.729b, and G.729ab. These phones also support uncompressed wideband (16 bits, 16 kHz) audio.

This chapter includes the following topics:

• Understanding the Cisco Unified IP Phones 7960G and 7940G, page 1-1

• What Networking Protocols Are Used?, page 1-4

• What Features are Supported on the Cisco Unified IP Phones 7960G and 7940G?, page 1-5

• Understanding Security Features for Cisco Unified IP Phones, page 1-7

• Overview of Configuring and Installing Cisco Unified IP Phones, page 1-12

Caution Using a mobile or GSM phone, or two-way radio in close proximity to a Cisco Unified IP Phone might

cause interference. For more information, refer to the manufacturer's documentation of the interfering device.

Understanding the Cisco Unified IP Phones 7960G and 7940G

Figure 1-1 shows the main components of the Cisco Unified IP Phone 7960G and Figure 1-2, shows the

main components of the Cisco Unified IP Phone 7940G.

These phone models differ only in the number of available line or speed dial buttons. The Cisco

Unified IP Phone 7940G has two lines, and the 7960G has six lines.

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1-1

Understanding the Cisco Unified IP Phones 7960G and 7940G

Figure 1-1 Cisco Unified IP Phone 7960G

Chapter 1 An Overview of the Cisco Unified IP Phone

Figure 1-2 Cisco Unified IP Phone 7940G

Handset light strip Indicates an incoming call or new voice message.

Phone screen Shows phone features.

Model type Indicates the Cisco Unified IP Phone model.

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Chapter 1 An Overview of the Cisco Unified IP Phone

Programmable buttons Depending on configuration, programmable buttons provide access to:

Footstand adjustment button

Directories button Opens/closes the Directories menu. Use it to access call logs and

? button Provides access to online Help

Settings button Opens/closes the Settings menu.

Understanding the Cisco Unified IP Phones 7960G and 7940G

• Phone lines (line buttons)

• Speed-dial numbers (speed-dial buttons, including the BLF

speed-dial feature)

• Web-based services (for example, a Personal Address Book button)

• Phone features (for example, a Privacy button)

The Cisco Unified IP Phone 7960G has six programmable buttons and the 7940G has two.

Allows you to adjust the angle of the phone base.

directories.

Speaker button Toggles the speakerphone on or off.

Mute button Toggles the Mute feature on or off.

Headset button Toggles the headset on or off.

Volume button Controls the handset, headset, and speakerphone volume (off-hook) and

the ringer volume (on-hook; adjusts contrast settings.

Services button Opens/closes the Services menu.

Messages button Auto-dials your voice message service (varies by service).

Navigation button Allows you to scroll through menus and highlight items. When the phone

is on-hook, displays phone numbers from your Placed Calls log.

Keypad Allows you to dial phone numbers, enter letters, and choose menu items.

Softkey buttons Each activates a softkey option (displayed on your touchscreen).

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Chapter 1 An Overview of the Cisco Unified IP Phone

What Networking Protocols Are Used?

Cisco Unified IP Phones support several industry-standard and Cisco networking protocols required for voice communication. Cisco Unified IP Phones 7960G and 7940G support.

Ta b l e 1-1 Supported Networking Protocols on the Cisco Unified IP Phone

Networking Protocol Purpose Usage Notes

Bootstrap Protocol (BootP)

Cisco Discovery Protocol (CDP)

Dynamic Host Configuration Protocol (DHCP)

Hypertext Transfer Protocol (HTTP)

Internet Protocol (IP) IP is a messaging protocol that addresses and

Real-Time Transport (RTP)

Session Initiation Protocol (SIP)

BootP enables a network device such as the Cisco

Unified IP Phone to discover certain

startup information, such as its IP address.

CDP is a device-discovery protocol that runs on all Cisco-manufactured equipment.

Using CDP, a device can advertise its existence to other devices and receive information about other devices in the network.

DHCP dynamically allocates and assigns an IP address to network devices.

DHCP enables you to connect an IP phone into the network and have it become operational without you needing to manually assign an IP address or configure additional required network parameters.

HTTP is the standard way of transferring information and moving documents across the Internet and the web.

sends packets across the network.

RTP is a standard protocol for transporting real-time data, such as interactive voice and video, over data networks.

SIP is an emerging standard for setting up telephone calls, multimedia conferencing, and other types of communications on the Internet.

Tabl e 1-1 provides an overview of the networking protocols that the

If you are using BootP to assign IP addresses to the Cisco option shows “Yes” in the network configuration settings on the phone.

The Cisco Unified IP Phone uses CDP to communicate information such as auxiliary VLAN ID, per port power management details, and Quality of Service (QoS) configuration information with the Cisco Catalyst switch.

DHCP is enabled by default. If disabled, you must manually configure the IP address, subnet mask, gateway, and a TFTP server on each phone locally.

Cisco recommends that you use DHCP custom option 150. With this method, you configure the TFTP server IP address as the option value. For additional supported DHCP configurations, refer Cisco Unified System Guide.

Cisco Unified IP Phones use HTTP for the XML services and for troubleshooting purposes.

To communicate using IP, network devices must have an assigned IP address, subnet, and gateway.

IP addresses, subnets, and gateways identifications are automatically assigned if you are using the Cisco Dynamic Host Configuration Protocol (DHCP). If you are not using DHCP, you must manually assign these properties to each phone locally.

Cisco Unified IP Phones use the RTP protocol to send and receive real-time voice traffic from other phones and gateways.

Cisco Unified IP Phones use SCCP for call control. You can configure the Cisco Phone to use either SCCP or SIP.

Unified IP Phone, the BOOTP Server

Communications Manager

Unified IP Phone with

Unified IP

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Chapter 1 An Overview of the Cisco Unified IP Phone

What Features are Supported on the Cisco Unified IP Phones 7960G and 7940G?

Table 1-1 Supported Networking Protocols on the Cisco Unified IP Phone (continued)

Networking Protocol Purpose Usage Notes

Skinny Client Control Protocol (SCCP)

Transmission Control Protocol (TCP)

Transport Layer Security (TLS)

Trivial File Transfer Protocol (TFTP)

User Datagram Protocol (UDP)

SCCP includes a messaging set that allows communications between call control servers and endpoint clients such as IP Phones. SCCP is proprietary to Cisco Systems.

TCP is a connection-oriented transport protocol. Cisco Unified IP Phones use TCP to connect to

TLS is a standard protocol for securing and authenticating communications.

TFTP allows you to transfer files over the network.

On the Cisco Unified IP Phone, TFTP enables you to obtain a configuration file specific to the phone type.

UDP is a connectionless messaging protocol for delivery of data packets.

Cisco Unified IP Phones use SCCP for call control. You can configure the Cisco Phone to use either SCCP or Session Initiation Protocol (SIP).

Cisco

Unified Communications Manager and to

access XML services.

When security is implemented, Cisco Unified IP Phones use the TLS protocol when securely registering with Cisco Manager and when communicating with the Certificate Authority Proxy Function (CAPF).

TFTP requires a TFTP server in your network, which can be automatically identified from the DHCP server. If you want a phone to use a TFTP server other than the one specified by the DHCP server, you must manually assign the IP address of the TFTP server using the Network Configuration menu on the phone.=

Cisco Unified IP Phones transmit and receive RTP streams, which utilize UDP.

Unified IP

Unified Communications

Related Topics

• Understanding Interactions with Other Cisco Unified IP Communications Products, page 2-2

• Understanding the Phone Startup Process, page 2-6

• Network Configuration Menu, page 4-4

What Features are Supported on the Cisco Unified IP Phones 7960G and 7940G?

The Cisco Unified IP Phones 7960G and 7940G function much like digital business phones, allowing you to place and receive telephone calls. In addition to traditional telephony features, the Cisco Unified IP Phone includes features that enable you to administer and monitor the phone as a network device.

This section covers the following topics:

• Feature Overview, page 1-6

• Configuring Telephony Features, page 1-6

• Configuring Network Parameters Using the Cisco Unified IP Phone, page 1-7

• Providing Users with Feature Information, page 1-7

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What Features are Supported on the Cisco Unified IP Phones 7960G and 7940G?

Feature Overview

Cisco Unified IP Phones provide traditional telephony functionality, such as call forwarding and transferring, redialing, speed dialing, conference calling, and voice messaging system access. Cisco

Unified IP phones also provide a variety of other features. For an overview of the telephony features that the Cisco

Features Available for the Cisco Unified IP Phone” section on page 5-2.

As with other network devices, you must configure Cisco Unified IP Phones to prepare them to access Cisco

Unified Communications Manager and the rest of the IP network. By using DHCP, you have fewer settings to configure on a phone, but if your network requires it, you can manually configure an IP address, TFTP server, and subnet mask. For instructions on configuring the network settings on the Cisco

Unified IP Phones, see Chapter 4, “Configuring Network Settings on the Cisco Unified IP Phone.”

The Cisco Unified IP Phone can interact with other services and devices on your IP network to provide enhanced functionality. For example, you can integrate the Cisco Lightweight Directory Access Protocol 3 (LDAP3) standard directory to enable users to search for co-worker contact information directly from their IP phones. You can also use XML to enable users to access information such as weather, stocks, quote of the day, and other web-based information. For information about configuring such services, see the

page 5-9 and the “Setting Up Services” section on page 5-11.

Finally, because the Cisco Unified IP Phone is a network device, you can obtain detailed status information from it directly. This information can assist you with troubleshooting any problems users might encounter when using their IP phones. See

Statistics, and Security Information on the Cisco Unified IP Phone,” for more information.

Unified IP Phone supports and for tips on configuring them, see the “Telephony

Chapter 1 An Overview of the Cisco Unified IP Phone

Unified IP Phones with the corporate

“Configuring Corporate Directories” section on

Chapter 6, “Viewing Model Information, Status,

Related Topics

• Configuring Network Settings on the Cisco Unified IP Phone, page 4-1

• Configuring Features, Templates, Services, and Users, page 5-1

• Troubleshooting and Maintenance, page 8-1

Configuring Telephony Features

You can modify additional settings for the Cisco Unified IP Phone from the Cisco

Unified Communications Manager Administration application. Use this web-based application to set up phone registration criteria and calling search spaces, to configure corporate directories and services, and to modify phone button templates, among other tasks. See the

Available for the Cisco Unified IP Phone” section on page 5-2 and refer to the

Cisco Unified Communications Manager documentation for additional information.

For more information about the Cisco Unified Communications Manager Administration application, refer to Cisco

Unified

available within the application for guidance.

You can access the complete Cisco Unified Communications Manager documentation suite at this location:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_maintenance_guides_list.html

Unified Communications Manager documentation, including Cisco

Communications Manager Administration Guide. You can also use the context-sensitive help

“Telephony Features

1-6

Related Topic

• Telephony Features Available for the Cisco Unified IP Phone, page 5-2

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Chapter 1 An Overview of the Cisco Unified IP Phone

Understanding Security Features for Cisco Unified IP Phones

Configuring Network Parameters Using the Cisco Unified IP Phone

You can configure parameters such as DHCP, TFTP, and IP settings on the phone itself. You can also obtain statistics about a current call or firmware versions on the phone.

For more information about configuring features and viewing statistics from the phone, see Chapter 4,

“Configuring Network Settings on the Cisco Unified IP Phone” and see Chapter 6, “Viewing Model Information, Status, Statistics, and Security Information on the Cisco Unified IP Phone.”

Related Topics

• Configuring Network Settings on the Cisco Unified IP Phone, page 4-1

• Troubleshooting and Maintenance, page 8-1

Providing Users with Feature Information

If you are a system administrator, you are likely the primary source of information for Cisco Unified IP Phone users in your network or company. To ensure that you distribute the most current feature and procedural information, familiarize yourself with Cisco visit the Cisco

Unified IP Phone web site:

Unified IP Phone documentation. Make sure to

http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html

From this site, you can view access various user guides.

In addition to providing documentation, it is important to inform users of available Cisco Unified IP Phone features—including those specific to your company or network—and of how to access and customize those features, if appropriate.

For a summary of some of the key information that phone users need their system administrators to provide, see

Appendix A, “Providing Information to Users Via a Website.”

Understanding Security Features for Cisco Unified IP Phones

Implementing security in the Cisco Unified Communications Manager system prevents identity theft of the phone and Cisco call signaling and media stream tampering.

To alleviate these threats, the Cisco Unified IP telephony network establishes and maintains authenticated and encrypted communication streams between a phone and the server, digitally signs files before they are transferred to a phone, and encrypts media streams and call signaling between Cisco

Unified IP phones.

Table 1-2 shows where you can find additional information about security in this and other documents.

Unified Communications Manager server, prevents data tampering, and prevents

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Understanding Security Features for Cisco Unified IP Phones

Chapter 1 An Overview of the Cisco Unified IP Phone

Ta b l e 1-2 Cisco Unified IP Phone and Cisco Unified Communications Manager

Security Topics

Topic Reference

Detailed explanation of security, including set up, configuration, and troubleshooting information for

Unified Communications Manager and

Cisco

Unified IP Phones

Cisco

Refer to Cisco Unified Communications Manager Security

Guide

Security features supported on the Cisco Unified IP Phone See the “Overview of Supported Security Features” section on

page 1-9

Restrictions regarding security features See the “Security Restrictions” section on page 1-11

How CAPF interacts with a phone when the phone resets See the “CAPF Interaction when the Phone Resets” section on

page 1-12

Identifying phone calls for which security is implemented See the “Identifying Encrypted and Authenticated Phone

Calls” section on page 1-11

TLS connection See the “What Networking Protocols Are Used?” section on

page 1-4

Security and the phone startup process See the “Understanding the Phone Startup Process” section on

page 2-6

Security and phone configuration files See the “Understanding Phone Configuration Files” section

on page 2-5

Configuring a locally significant certificate (LSC) on the phone

Understanding security icons in the Communications Manager

1 through Communications Manager 5 options in

See the “Configuring Security on the Cisco Unified IP Phone”

section on page 3-10

See the “Cisco Unified Communications Manager Options”

section on page 4-10

the Network Configuration Menu on the phone

Security items on the Security Configuration Menu on the

See the “Security Configuration Menu” section on page 6-12

phone

Changing the TFTP Server 1 option on the phone when

See the “CTL File Menu” section on page 6-12

security is implemented

Removing a certificate trust list (CTL) file from the phone See the “CTL File Menu” section on page 6-12

Security items on the Trust List menu on the phone See the “Trust List Menu” section on page 6-14

Disabling access to a phone’s web pages See the “Disabling and Enabling Web Page Access” section

on page 7-3

Troubleshooting • See the “Troubleshooting Cisco Unified IP Phone

Security” section on page 8-9

• Refer to Cisco Unified Communications Manager

Security Guide

Resetting or restoring the phone See the “Resetting or Restoring the Cisco Unified IP Phone”

section on page 8-13

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Chapter 1 An Overview of the Cisco Unified IP Phone

Understanding Security Features for Cisco Unified IP Phones

Overview of Supported Security Features

Table 1-3 provides an overview of the security features that the Cisco Unified IP Phones support. For

more information about these features and about Cisco Unified Communications Manager and Cisco

Unified IP Phone security, refer to Cisco Unified Communications Manager Security Guide.

For information about current security settings on a phone, choose Settings > Security Configuration. For more information, see the

Note Most security features are available only if a certificate trust list (CTL) is installed on the phone. For

more information about the CTL, refer to “Configuring the Cisco CTL Client” chapter in Cisco Unified Communications Manager Security Guide.

Ta b l e 1-3 Overview of Security Features

Feature Description

Image authentication Signed binary files (with the extension .sbn) prevent tampering with the firmware image

before it is loaded on a phone. Tampering with the image causes a phone to fail the authentication process and reject the new image.

Customer-site certificate installation

Each Cisco Unified IP Phone requires a unique certificate for device authentication. Phones include a manufacturing installed certificate (MIC), but for additional security, you can specify in Cisco Unified installed by using the CAPF. Alternatively, you can install an LSC from the Security Configuration menu on the phone. See the

Phone” section on page 3-10 for more information.

Device authentication Occurs between the Cisco Unified Communications Manager server and the phone when

each entity accepts the certificate of the other entity. Determines whether a secure connection between the phone and a Cisco Unified occur, and, if necessary, creates a secure signaling path between the entities using TLS protocol. Cisco Unified be authenticated by the Cisco Unified

File authentication Validates digitally-signed files that the phone downloads. The phone validates the

signature to make sure that file tampering did not occur after the file creation. Files that fail authentication are not written to Flash memory on the phone. The phone rejects such files without further processing.

Signaling Authentication Uses the TLS protocol to validate that no tampering has occurred to signaling packets

during transmission.

Manufacturing installed certificate

Each Cisco Unified IP Phone contains a unique manufacturing installed certificate (MIC), which is used for device authentication. The MIC is a permanent unique proof of identity for the phone, and allows Cisco Unified Communications Manager to authenticate the phone.

Secure SRST reference After you configure a SRST reference for security and then reset the dependent devices in

Cisco Unified Communications Manager Administration, the TFTP server adds the SRST certificate to the phone cnf.xml file and sends the file to the phone. A secure phone then uses a TLS connection to interact with the SRST-enabled router.

“Security Configuration Menu” section on page 6-12.

Communications Manager Administration that a certificate be

“Configuring Security on the Cisco Unified IP

Communications Manager should

Communications Manager will not register phones unless they can

Communications Manager.

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Chapter 1 An Overview of the Cisco Unified IP Phone

Understanding Security Features for Cisco Unified IP Phones

Table 1-3 Overview of Security Features (continued)

Feature Description

Media encryption Uses SRTP to ensure that the media streams between supported devices proves secure and

that only the intended device receives and reads the data. Includes creating a media master key pair for the devices, delivering the keys to the devices, and securing the delivery of the keys while the keys are in transport.

Signaling Encryption Ensures that all SCCP signaling messages that are sent between the device and the Cisco

Unified Communications Manager server are encrypted.

CAPF (Certificate Authority Proxy Function)

Security profiles Defines whether the phone is nonsecure, authenticated, or

Optional disabling of the web server functionality for a phone

Phone hardening Additional security options, which you control from Cisco Unified Communications

Implements parts of the certificate generation procedure that are too processing-intensive for the phone, and it interacts with the phone for key generation and certificate installation. The CAPF can be configured to request certificates from customer-specified certificate authorities on behalf of the phone, or it can be configured to generate certificates locally.

encrypted.

You can prevent access to a phone’s web page, which displays a variety of operational statistics for the phone.

Manager Administration:

• Disabling PC port

• Disabling Gratuitous ARP (GARP)

• Disabling PC Voice VLAN access

• Disabling access to the Setting menus, or providing restricted access that allows access

to the User Preferences menu and saving volume changes only

• Disabling access to web pages for a phone.

Note You can view current settings for the PC Port Disabled, GARP Enabled, and Voice

VLAN enabled options by looking at the phone’s Network Configuration menu. For more information, see the

section on page 4-1.

Related Topics

• Understanding Security Profiles, page 1-10

• Identifying Encrypted and Authenticated Phone Calls, page 1-11

• Security Restrictions, page 1-11

• CAPF Interaction when the Phone Resets, page 1-12

Understanding Security Profiles

“Displaying the Network Configuration Menu”

1-10

All Cisco Unified IP Phones that support Cisco Unified Communications Manager 7.0 use a security profile, which defines whether the phone is nonsecure, authenticated, or encrypted. For information about configuring the security profile and applying the profile to the phone, refer to Cisco Unified Communications Manager Security Guide, Release 7.0.

To view the security mode that is set for the phone, look at the Security Mode setting in the Security Configuration menu. For more information, see the

Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP)

“Network Configuration Menu” section on page 4-4.

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Chapter 1 An Overview of the Cisco Unified IP Phone

Understanding Security Features for Cisco Unified IP Phones

Related Topics

• Identifying Encrypted and Authenticated Phone Calls, page 1-11

• Security Restrictions, page 1-11

Identifying Encrypted and Authenticated Phone Calls

When security is implemented for a phone, you can identify authenticated or encrypted phone calls by icons on the screen on the phone.

In an authenticated call, all devices participating in the establishment of the call are authenticated by the

Unified Communications Manager. When a call in progress is authenticated, the call progress icon

Cisco to the right of the call duration timer in the phone LCD screen changes to the following icon:

In an encrypted call, all devices participating in the establishment of the call are authenticated by the

Unified Communications Manager. In addition, call signaling and media streams are encrypted.

Cisco An encrypted call offers the highest level of security, providing integrity and privacy to the call. When a call in progress is being encrypted, the call progress icon to the right of the call duration timer in the phone LCD screen changes to the following icon:

Note If the call is routed through non-IP call legs, for example, PSTN, the call may be nonsecure even though

it is encrypted within the IP network and has a lock icon associated with it.

Related Topic

• Understanding Security Features for Cisco Unified IP Phones, page 1-7

• Understanding Security Profiles, page 1-10

• Security Restrictions, page 1-11

Security Restrictions

The following restrictions apply to encrypted calls:

• When establishing an encrypted call on a phone that is configured for encryption and associated with

a wideband codec region, Cisco chooses another supported codec from the codec list that the phone presents. If the other devices in the call are not configured for encryption, Cisco the authenticated/nonsecure call by using the wideband codec.

• A user cannot barge into an encrypted call if the phone that is used to barge is not configured for

encryption. When barge fails in this case, a reorder tone (fast busy tone) plays on the phone on which the user initiated the barge.

Unified Communications Manager ignores the wideband codec and

Unified Communications Manager may establish

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Overview of Configuring and Installing Cisco Unified IP Phones

If the initiator phone is configured for encryption, the barge initiator can barge into an authenticated or nonsecure call from the encrypted phone. After the barge occurs, Cisco Manager classifies the call as nonsecure.

If the initiator phone is configured for encryption, the barge initiator can barge into an encrypted call, and the phone indicates that the call is encrypted.

A user can barge into an authenticated call, even if the phone that is used to barge is nonsecure. The authentication icon continues to appear on the authenticated devices in the call, even if the initiator phone does not support security.

CAPF Interaction when the Phone Resets

The following examples describe how CAPF interacts with the Cisco Unified IP Phone when the phone is reset by a user or by Cisco already exist in the phone and if By Existing Certificate is selected for the CAPF Authentication Mode, the CAPF certificate operation will fail.

Example 1

In this example the phone is reset after you configure the Device Security Mode to Nonsecure and the CAPF Authentication Mode to By Null String or By Existing Certificate (Precedence...). After the phone resets, it immediately registers with the primary Cisco the configuration file. The phone then automatically initiates a session with CAPF to download the LSC. After the LSC exists in the phone, configure the Device Support Mode to Authenticated or Encrypted.

Unified Communications Manager. In these examples, if an LSC does not

Chapter 1 An Overview of the Cisco Unified IP Phone

Unified Communications

Unified Communications Manager and receives

Example 2

In this example, the phone is reset after you configure the Device Security Mode to Authenticated or Encrypted and the CAPF Authentication Mode to By Null String or By Existing Certificate (Precedence...). The phone does not register with the primary Cisco until the CAPF session ends and the phone has installed the LSC. After the session ends, the phone registers and immediately runs in authenticated or encrypted mode.

You cannot configure By Authentication String in this example because the phone will not automatically contact the CAPF server and the registration will fail if the phone does not have a valid LSC.

Unified Communications Manager

Overview of Configuring and Installing Cisco Unified IP Phones

When deploying a new IP telephony system, system administrators and network administrators must complete several initial configuration tasks to prepare the network for IP information and a checklist for setting up and configuring a complete Cisco network, refer to the “System Configuration Overview” chapter in Cisco Unified Communications Manager System Guide.

After you have set up the IP telephony system and configured system-wide features in Cisco Unified Communications Manager, you can add IP phones to the system.

The following topics provide an overview of procedures for adding Cisco Unified IP Phones to your network:

• Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager, page 1-13

telephony service. For

Unified IP telephony

1-12

• Installing Cisco Unified IP Phones, page 1-16

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Overview of Configuring and Installing Cisco Unified IP Phones

Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager

To add phones to the Cisco Unified Communications Manager database, you can use:

• Auto-registration

• Cisco Unified Communications Manager Administration

• Bulk Administration Tool (BAT)

• BAT and the Tool for Auto-Registered Phones Support (TAPS)

For more information about these choices, see the “Adding Phones to the Cisco Unified Communications

Manager Database” section on page 2-7.

For general information about configuring phones in Cisco Unified Communications Manager, refer to the “Cisco

Checklist for Configuring the Cisco Unified IP Phone 7960G and 7940G in Cisco Unified Communications Manager

Unified IP Phone” chapter in Cisco Unified Communications Manager System Guide.

Table 1-4 provides an overview and checklist of configuration tasks for the Cisco Unified IP Phone in

Cisco Unified Communications Manager Administration. The list presents a suggested order to guide you through the phone configuration process. Some tasks are optional, depending on your system and user needs. For detailed procedures and information, refer to the sources in the list.

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Chapter 1 An Overview of the Cisco Unified IP Phone

Overview of Configuring and Installing Cisco Unified IP Phones

Ta b l e 1-4 Checklist for Configuring the Cisco Unified IP Phones 7960G and 7940G in Cisco Unified Communications

Manager

Task Purpose For More Information

1. Gather the following information about the phone:

• Phone Model

• MAC address

• Physical location of the phone

• Name or user ID of phone user

• Device pool

• Partition, calling search space, and location

information

• Number of lines and associated directory numbers

(DNs) to assign to the phone

• Cisco Unified Communications Manager user to

associate with the phone

• Phone usage information that affects phone button

template, softkey template, phone features, IP Phone services, or phone applications

Refer to Cisco Unified Communications Manager System Guide, “Cisco Unified IP Phone” chapter.

See the “Telephony Features Available for the Cisco

Unified IP Phone” section on page 5-2.

Provides list of configuration requirements for setting up phones.

Identifies preliminary configuration that you need to perform before configuring individual phones, such as phone button templates or softkey templates.

2. Customize phone button templates if required).

Changes the number of line buttons, speed-dial buttons, Service URL buttons or adds a Privacy button to meet user needs.

3. Add and configure the phone by completing the required

fields in the Phone Configuration window. Required fields are indicated by an asterisk (*) next to the field name; for example, MAC address and device pool.

Adds the device with its default settings to the Cisco Unified Communications Manager database.

4. Add and configure directory numbers (lines) on the phone

by completing the required fields in the Directory Number Configuration window. Required fields are indicated by an asterisk (*) next to the field name; for example, directory number and presence group.

Adds primary and secondary directory numbers and features associated with directory numbers to the phone.

Refer to Cisco Unified Communications Manager Administration Guide, “Phone Button Template Configuration” chapter.

See the “Modifying Phone Button Templates” section

on page 5-10.

Refer to Cisco Unified Communications Manager Administration Guide, “Cisco Unified

IP Phone

Configuration” chapter.

For information about Product Specific Configuration fields, refer to “?” Button Help in the Phone Configuration window.

Refer to the Cisco Unified Communications Manager Administration Guide, Directory Number Configuration chapter, “Creating a Cisco Unity Voice Mailbox” section.

See the “Telephony Features Available for the Cisco

Unified IP Phone” section on page 5-2.

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Chapter 1 An Overview of the Cisco Unified IP Phone

Overview of Configuring and Installing Cisco Unified IP Phones

Table 1-4 Checklist for Configuring the Cisco Unified IP Phones 7960G and 7940G in Cisco Unified Communications

Manager (continued)

Task Purpose For More Information

5. Customize softkey templates.

Adds, deletes, or changes order of softkey features that display on the user’s phone to meet feature usage needs.

6. Configure speed-dial buttons and assign speed-dial

numbers (optional)

Adds speed-dial buttons and numbers.

Users can change speed-dial settings on their phones by using the Cisco Unified CM User Options.

7. Configure Cisco Unified IP Phone services and assign

services (optional).

Provides IP Phone services.

Users can add or change services on their phones by using the User Options.

8. Assign services to phone buttons (optional).

Provides single button access to an IP phone service or URL.

9. Add user information by configuring the required fields:

Note Assign a password (for the User Options) and PIN

(for Extension Mobility and Personal Directory)

Adds user information to the global directory for Cisco Unified

10. Associate a user to a user group.

Communications Manager.

Assigns users a common list of roles and permissions that apply to all users in a user group. Administrators can manage user groups, roles, and permissions to control the level of access (and, therefore, the level of security) for system users.

11. Associate a user with a phone (optional).

Provides users with control over their phone such as forwarding calls or adding speed-dial numbers or services.

Note Some phones, such as those in conference rooms,

do not have an associated user.

Refer to Cisco Unified Communications Manager Administration Guide, “Softkey Template Configuration” chapter.

See the “Configuring Softkey Templates” section on

page 5-11.

Refer to Cisco Unified Communications Manager Administration Guide, “Cisco Unified

IP Phone Configuration” chapter, “Configuring Speed-Dial Buttons” section.

Refer to Cisco Unified Communications Manager Administration Guide, “Cisco Unified

IP Phone Services Configuration” chapter.

See the “Setting Up Services” section on page 5-11.

Refer to Cisco Unified Communications Manager Administration Guide, “Cisco Unified

IP Phone Configuration” chapter, “Adding a Cisco Unified

IP Phone Service to a Phone Button” section.

Refer to Cisco Unified Communications Manager Administration Guide, “End User Configuration” chapter.

See the “Adding Users to Cisco

Unified Communications Manager” section on page 5-12.

Refer to Cisco Unified Communications Manager Administration Guide:

• “End User Configuration” chapter, “End User

Configuration Settings” section.

• “User Group Configuration” chapter, “Adding

Users to a User Group” section.

Refer to Cisco Unified Communications Manager Administration Guide, “End User Configuration” chapter, “Associating Devices to a User” section.

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Overview of Configuring and Installing Cisco Unified IP Phones

Installing Cisco Unified IP Phones

After you have added the phones to the Cisco Unified Communications Manager database, you can complete the phone installation. You (or the phone users) can install the phone at the users’s location. The Cisco for connecting the phone handset, cables, and other accessories.

Note Before you install a phone, even if it is new, upgrade the phone to the current firmware image. For

information about upgrading, refer to the Readme file for your phone, which is located at:

http://www.cisco.com/cgi-bin/tablebuild.pl/ip-7900ser

After the phone is connected to the network, the phone startup process begins and the phone registers with Cisco settings on the phone depending on whether you enable or disable DHCP service.

If you used auto-registration, you need to update the specific configuration information for the phone such as associating the phone with a user, changing the button table, or directory number.

Unified IP Phone Installation Guide that ships in the box with each phone provides directions

Unified Communications Manager. To finish installing the phone, configure the network

Chapter 1 An Overview of the Cisco Unified IP Phone

Checklist for Installing the Cisco Unified IP Phone 7960G and 7940G

Table 1-5 provides an overview and checklist of installation tasks for the Cisco Unified IP Phone 7960G

and 7940G. The list presents a suggested order to guide you through the phone installation. Some tasks are optional, depending on your system and user needs. For detailed procedures and information, refer to the sources in the list.

Ta b l e 1-5 Checklist for Installing the Cisco Unified IP Phones 7960G and 7940G

Task Purpose For More Information

1. Choose the power source for the phone:

• Power over Ethernet (PoE)

• External power supply

Determines how the phone receives power.

2. Assemble the phone, adjust phone placement, and connect the

network cable.

Locates and installs the phone in the network.

3. Add a Cisco Unified IP Phone Expansion Module 7914 to the

Cisco Unified

IP Phone (optional).

Extends functionality to a Cisco Unified IP Phone by adding 14 line appearances or speed dial numbers.

4. Monitor the phone startup process.

Verifies that phone is configured properly.

See the “Providing Power to the Cisco Unified IP

Phone” section on page 2-3.

See the “Installing the Cisco Unified IP Phone”

section on page 3-5.

See the “Adjusting the Placement of the Cisco

Unified IP Phone” section on page 3-8.

See the“Attaching the Cisco Unified IP Phone

Expansion Module 7914” section on page 3-7.

See the “Verifying the Phone Startup Process”

section on page 3-9.

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Chapter 1 An Overview of the Cisco Unified IP Phone

Overview of Configuring and Installing Cisco Unified IP Phones

Table 1-5 Checklist for Installing the Cisco Unified IP Phones 7960G and 7940G (continued)

Task Purpose For More Information

5. Configure these network settings on the phone by choosing

Settings > Network Configuration.

Using DHCP—The IP address is automatically assigned and the Cisco

Unified IP Phone is directed to a TFTP Server.

Note Consult with the network administrator if you need to

assign an alternative TFTP server instead of using the TFTP server assigned by DHCP.

Without DHCP—You must configure the IP address, TFTP server, subnet mask, domain name, and default router locally on the phone.

To enable DHCP:

• Set DHCP Enabled to Ye s

• To use an alternate TFTP server, set Alternate TFTP Server

to Ye s Enter IP address for TFTP Server 1

To di s a ble D HCP :

• Set DHCP Enabled to No

• Enter static IP address for phone

• Enter subnet mask

• Enter default router IP addresses

• Enter domain name where phone resides

Set Alternate TFTP Server to Ye s Enter IP address for TFTP Server 1

6. Set up security on the phone.

Provides protection against data tampering threats and identity theft of phones.

7. Make calls with the Cisco Unified IP Phone.

Verifies that the phone and features work correctly.

8. Provide information to end users about how to use their phones

and how to configure their phone options.

Ensures that users have adequate information to successfully use their Cisco Unified

IP Phones.

See the “Configuring Security on the Cisco

Unified IP Phone” section on page 3-10.

Refer to Cisco Unified IP Phone 7960G/7940G

Series Phone Guide for Cisco Unified Communications Manager 7.0 (SCCP)

See Appendix A, “Providing Information to Users

Via a Website.”

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Chapter 1 An Overview of the Cisco Unified IP Phone

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CHAP T ER

Preparing to Install the Cisco Unified IP Phone on Your Network

Cisco Unified IP Phones enable you to communicate using voice over a data network. To provide this capability, the IP Phones depend upon and interact with several other key Cisco components, including Cisco

This chapter focuses on the interactions between the Cisco Unified IP Phone 7960G and 7940G and Cisco

Unified Communications Manager, DNS and DHCP servers, TFTP servers, and switches. It also

describes options for powering phones.

For related information about voice and IP communications, refer to this URL:

http://www.cisco.com/en/US/products/sw/voicesw/index.html

This chapter provides an overview of the interaction between the Cisco Unified IP Phone and other key components of the Voice over IP (VoIP) network. It includes the following topics:

• Understanding Interactions with Other Cisco Unified IP Communications Products, page 2-2

• Providing Power to the Cisco Unified IP Phone, page 2-3

• Understanding Phone Configuration Files, page 2-5

Unified Communications Manager.

Unified IP Telephony

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• Understanding the Phone Startup Process, page 2-6

• Adding Phones to the Cisco Unified Communications Manager Database, page 2-7

• Using Cisco Unified IP Phones with Different Protocols, page 2-10

• Determining the MAC Address for a Cisco Unified IP Phone, page 2-12

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Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network

Understanding Interactions with Other Cisco Unified IP Communications Products

Understanding Interactions with Other Cisco Unified

IP Communications Products

To function in the IP telephony network, the Cisco Unified IP Phone must be connected to a networking device, such as a Cisco Catalyst switch. You must also register the Cisco Cisco

Unified Communications Manager system before sending and receiving calls.

This section includes the following topics:

• Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified Communications

Manager, page 2-2

• Understanding How the Cisco Unified IP Phone Interacts with the VLAN, page 2-3

Unified IP Phone with a

Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified

Communications Manager

Cisco Unified Communications Manager is an open and industry-standard call processing system. Cisco Unified traditional PBX functionality with the corporate IP network. Cisco Unified manages the components of the IP telephony system—the phones, the access gateways, and the resources necessary for such features as call conferencing and route planning. Cisco Unified Communications Manager also provides:

• Firmware for phones

• Authentication and encryption (if configured for the telephony system)

Communications Manager software sets up and tears down calls between phones, integrating

Communications Manager

• Configuration file and CTL file, via TFTP service

• Phone registration

• Call preservation, so that a media session continues if signaling is lost between the primary Cisco

Unified Communications Manager and a phone)

For information about configuring Cisco Unified Communications Manager to work with the IP devices described in this chapter, refer to Cisco Unified

Unified Communications Manager System Guide, and to Cisco Unified Communications Manager Security Guide.

For an overview of security functionality for the Cisco Unified IP Phone, see the “Understanding

Security Features for Cisco Unified IP Phones” section on page 1-7.

Note If the Cisco Unified IP Phone model that you want to configure does not appear in the Phone Type

drop-down list in Cisco install the latest support patch for your version of Cisco

http://www.cisco.com/kobayashi/sw-center/sw-voice.shtml

Related Topic

• Telephony Features Available for the Cisco Unified IP Phone, page 5-2

Unified Communications Manager Administration, go to the following URL and

Communications Manager Administration Guide, Cisco

Unified Communications Manager:

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Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network

Providing Power to the Cisco Unified IP Phone

Understanding How the Cisco Unified IP Phone Interacts with the VLAN

The Cisco Unified IP Phone 7960G and 7940G have an internal Ethernet switch, enabling proper forwarding of appropriate packets to the phone, to the access port (labeled 10/100 PC on the phone), and to the network port (labeled 10/100 SW on the phone).

If a computer is connected to the access port, the computer and the phone share the same physical link to the switch and share the same port on the switch. This shared physical link has the following implications for the VLAN configuration on the network:

• The current VLANs might be configured on an IP subnet basis. However, additional IP addresses

might not be available to assign the phone to the same subnet as other devices connected to the same port.

• Data traffic present on the VLAN supporting phones might reduce the quality of Voice-over-IP

traffic.

• Network security may indicate a need to isolate the VLAN voice traffic from the VLAN data traffic.

You can resolve these issues by isolating the voice traffic onto a separate VLAN. The switch port that the phone is connected to would be configured to have separate VLANs for carrying:

• Voice traffic to and from the IP phone (auxiliary VLAN on the Cisco Catalyst 6000 series, for

example)

• Data traffic to and from the PC connected to the switch through the access port of the IP phone

(native VLAN)

Isolating the phones on a separate, auxiliary VLAN increases the quality of the voice traffic and allows a large number of phones to be added to an existing network where there are not enough IP addresses for each phone.

For more information, refer to the documentation included with a Cisco switch. You can also access related documentation at this URL:

http://www.cisco.com/univercd/cc/td/doc/product/lan/index.htm

Related Topics

• Understanding the Phone Startup Process, page 2-6

• Network and Access Ports, page 3-3

• Network Configuration Menu, page 4-4

Providing Power to the Cisco Unified IP Phone

The Cisco Unified IP Phone 7960G and 7940G can be powered with external power or with Power over Ethernet (PoE). External power is provided through a separate power supply. PoE is provided by a switch through the Ethernet cable attached to a phone.

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Note When you install a phone that is powered with external power, connect the power supply to the phone

and to a power outlet before you connect the Ethernet cable to the phone. When you remove a phone that is powered with external power, disconnect the Ethernet cable from the phone before you disconnect the power supply.

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Providing Power to the Cisco Unified IP Phone

These sections provide more information about powering a phone:

• Power Guidelines, page 2-4

• Power Outage, page 2-4

• Obtaining Additional Information about Power, page 2-4

Power Guidelines

Table 2-1 provides guidelines for powering the Cisco Unified IP Phone 7960G and 7940G.

Ta b l e 2-1 Guidelines for Powering the Cisco Unified IP Phone 7960G and 7940G

Power Type Guidelines

External power— Provided through the CP-PWR-CUBE-3 external power supply.

PoE power—Provided by a switch through the Ethernet cable attached to the phone.

• The Cisco Unified IP Phones use the CP-PWR-CUBE-3 power supply.

• The Cisco Unified IP Phones support PoE.

• The inline power patch panel WS-PWR-PANEL is compatible with the

Cisco Unified IP Phones.

• To ensure uninterruptible operation of the phone, make sure that the

switch has a backup power supply.

• Make sure that the CatOS or IOS version running on your switch

supports your intended phone deployment. Refer to the documentation for your switch for operating system version information.

Power Outage

Your accessibility to emergency service through the phone is dependent on the phone being powered. If there is an interruption in the power supply, Service and Emergency Calling Service dialing will not function until power is restored. In the case of a power failure or disruption, you may need to reset or reconfigure equipment before using the Service or Emergency Calling Service dialing.

Obtaining Additional Information about Power

For related information about power, refer to the documents shown in Tab le 2-2. These documents provide information about the following topics:

• Cisco switches that work with the Cisco Unified IP Phone 7960G and 7940G

• The Cisco IOS releases that support bidirectional power negotiation

• Other requirements and restrictions regarding power

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Ta b l e 2-2 Related Documentation for Power

Document Topics URL

PoE Solutions http://www.cisco.com/en/US/netsol/

ns340/ns394/ns147/ns412/networking_solutions_package.html

Cisco Catalyst Switches http://www.cisco.com/en/US/products/hw/switches/ps708/tsd_products_su

pport_series_home.html

Integrated Service Routers

Cisco IOS Software http://www.cisco.com/en/US/products/sw/iosswrel/products_ios_cisco_ios

http://www.cisco.com/en/US/products/hw/routers/index.html

_software_category_ home.html

Understanding Phone Configuration Files

Configuration files for a phone are stored on the TFTP server and define parameters for connecting to

Unified Communications Manager. In general, any time you make a change in

Cisco

Unified Communications Manager that requires the phone to be reset, a change is made to the

Cisco phone’s configuration file automatically.

Configuration files also contain information about which image load the phone should be running. If this image load differs from the one currently loaded on a phone, the phone contacts the TFTP server to request the required load files. (These files are digitally signed to ensure the authenticity of the files’ source.)

In addition, if the device security mode in the configuration file is set to Authenticated and the CTL file on the phone has a valid certificate for Cisco a TLS connection to Cisco connection.

Unified Communications Manager. Otherwise, the phone establishes a TCP

Unified Communications Manager, the phone establishes

Understanding Phone Configuration Files

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Note If the device security mode in the configuration file is set to Authenticated or Encrypted, but the phone

has not received a CTL file, the phone will continuously try to obtain a CTL file so that it can register securely.

A phone accesses a default configuration file named XmlDefault.cnf.xml from the TFTP server when the following conditions exist:

• You have enabled auto-registration in Cisco Unified Communications Manager

• The phone has not been added to the Cisco Unified Communications Manager Database

• The phone is registering for the first time

If auto registration is not enabled and the phone has not been added to the

Unified Communications Manager Database, the phone registration request will be rejected. In

Cisco this case, the phone will reset and attempt to register repeatedly.

If the phone has registered before, the phone will access the configuration file named SEPmac_address.cnf.xml, where mac_address is the MAC address of the phone.

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Understanding the Phone Startup Process

When connecting to the VoIP network, the Cisco Unified IP Phone 7960G and 7940G go through a standard startup process that is described in configuration, not all of these steps may occur on your Cisco Unified IP Phone.

Ta b l e 2-3 Cisco Unified IP Phone 7960G and 7940G Startup Process

Task Description Related Topics

1. Obtain power from the switch.

If a phone is not using external power, the switch provides in-line power through the Ethernet cable attached to the phone.

2. Load the stored phone image.

The Cisco Unified IP Phone has non-volatile Flash memory in which it stores firmware images and user-defined preferences. At startup, the phone runs a bootstrap loader that loads a phone image stored in Flash memory. Using this image, the phone initializes its software and hardware.

3. Configure the VLAN.

If the Cisco Unified IP Phone is connected to a Cisco

Catalyst switch, the switch next informs the phone of the voice VLAN defined on the switch. The phone needs to know its VLAN membership before it can proceed with the Dynamic Host Configuration Protocol (DHCP) request for an IP address.

4. Obtain an IP address.

If the Cisco Unified IP Phone is using DHCP to obtain an IP address, the phone queries the DHCP server to obtain one. If you are not using DHCP in your network, you must assign static IP addresses to each phone locally.

5. Access a TFTP server.

In addition to assigning an IP address, the DHCP server directs the Cisco

Unified IP Phone to a TFTP Server. If the phone has a statically-defined IP address, you must configure the TFTP server locally on the phone; the phone then contacts the TFTP server directly.

Note You can also assign an alternative TFTP server to

use instead of the one assigned by DHCP.

6. Request the CTL file.

The TFTP server stores the certificate trust list (CTL) file. This file contains a list of Cisco

Unified Communications Managers and TFTP servers that the phone is authorized to connect to. It also contains the certificates necessary for establishing a secure connection between the phone and Cisco

Unified Communications Manager.

Table 2-3. Depending on your specific network

• Adding Phones to the Cisco

Unified Communications Manager Database, page 2-7.

• Resolving Startup Problems, page 8-1.

Resolving Startup Problems, page 8-1.

• Network Configuration Menu, page 4-4.

• Resolving Startup Problems, page 8-1.

• Network Configuration Menu, page 4-4.

• Resolving Startup Problems, page 8-1.

• Network Configuration Menu, page 4-4.

• Resolving Startup Problems, page 8-1.

For more information, refer to the Cisco Unified

Communications Manager Security Guide

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Adding Phones to the Cisco Unified Communications Manager Database

Table 2-3 Cisco Unified IP Phone 7960G and 7940G Startup Process (continued)

Task Description Related Topics

7. Request the configuration file.

The TFTP server has configuration files, which define parameters for connecting to Cisco

Unified Communications Manager and other

information for the phone.

8. Contact Cisco Unified Communications Manager.

The configuration file defines how the Cisco

Unified IP Phone communicates with

Cisco

Unified Communications Manager and provides a phone with its load ID. After obtaining the file from the TFTP server, the phone attempts to make a connection to the highest priority Cisco Manager on the list. If security is implemented, the phone makes a TLS connection. Otherwise, it makes a non-secure TCP connection.

If the phone was manually added to the database, Cisco

Unified Communications Manager identifies the phone. If the phone was not manually added to the database and auto-registration is enabled in Cisco

Unified Communications Manager, the phone attempts to auto-register itself in the Cisco

Unified Communications Manager database.

Unified Communications

• Adding Phones to the Cisco

Unified Communications Manager Database, page 2-7

• Resolving Startup Problems, page 8-1.

Resolving Startup Problems, page 8-1.

Note Auto-registration is disabled when security is

enabled on Cisco Manager. In this case, the phone must be manually added to the Cisco Manager database.

Unified Communications

Adding Phones to the Cisco Unified Communications Manager Database

Before installing the Cisco Unified IP phone, you must choose a method for adding phones to the Cisco

Unified Communications Manager database. These sections describe the methods:

• Adding Phones with Auto-Registration, page 2-8

• Adding Phones with Auto-Registration and TAPS, page 2-9

• Adding Phones with Cisco Unified Communications Manager Administration, page 2-9

• Adding Phones with BAT, page 2-10

Table 2-4 provides an overview of these methods for adding phones to the

Cisco Unified Communications Manager database.

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Adding Phones to the Cisco Unified Communications Manager Database

Ta b l e 2-4 Methods for Adding Phones to the Cisco Unified Communications Manager Database

Requires MAC

Method

Address?

Notes

Auto-registration No Results in automatic assignment of directory numbers

Auto-registration with TAPS

Using the Cisco Unified

No Requires auto-registration and the Bulk Administration Tool (BAT);

updates information in the Cisco Unified IP Phone and in Cisco Unified

Communications Manager Administration

Yes Requires phones to be added individually Communications Manager Administration

Using BAT Yes Allows for simultaneous registration of multiple phones

Adding Phones with Auto-Registration

By enabling auto-registration before you begin installing phones, you can:

• Automatically add a Cisco Unified IP Phone to the Cisco Unified Communications Manager

database when you physically connect the phone to your IP telephony network. During auto-registration, Cisco

Unified Communications Manager assigns the next available sequential

directory number to the phone.

• Add phones without first gathering MAC addresses from the phones.

• Quickly enter phones into the Cisco Unified Communications Manager database and modify any

settings, such as the directory numbers, from Cisco

• Move auto-registered phones to new locations and assign them to different device pools without

Unified Communications Manager.

affecting their directory numbers.

Note You should use auto-registration to add less than 100 phones to your network. To add more than 100

phones to your network, use the Bulk Administration Tool (BAT). See the

“Adding Phones with BAT”

section on page 2-10.

In some cases, you might not want to use auto-registration: for example, if you want to assign a specific directory number to the phone or if you plan to implement authentication or encryption, as described in Cisco Unified Communications Manager Security Guide. For information about enabling auto-registration, refer to “Enabling Auto-Registration” in Cisco Unified

Communications Manager

Administration Guide.

Note Cisco Unified Communications Manager automatically disables auto-registration if you configure the

cluster-wide security mode for authentication and encryption through the Cisco CTL client.

2-8

Related Topics

• Adding Phones with Auto-Registration and TAPS, page 2-9

• Adding Phones with Cisco Unified Communications Manager Administration, page 2-9

• Adding Phones with BAT, page 2-10

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Adding Phones to the Cisco Unified Communications Manager Database

Adding Phones with Auto-Registration and TAPS

TAPS, the Tool for Auto-Registered Phones Support, works with the Bulk Administration Tool (BAT) to update a batch of phones that were already added to the Cisco database with dummy MAC addresses. You use TAPS to update MAC pre-defined configurations for phones.

You can add phones with auto-registration and TAPS without first gathering MAC addresses from phones.

Note You should use auto-registration and TAPS to add less than 100 phones to your network. To add more

than 100 phones to your network, use the Bulk Administration Tool (BAT). See the

BAT” section on page 2-10.

To implement TAPS, you or the end-user dial a TAPS directory number and follow voice prompts. When the process is complete, the phone will have downloaded its directory number and other settings, and the phone will be updated in Cisco address.

Unified Communications Manager Administration with the correct MAC

Unified Communications Manager

addresses and download

“Adding Phones with

Auto-registration must be enabled in Cisco Unified Communications Manager Administration (System

Note Cisco Unified Communications Manager automatically disables auto-registration if you configure the

cluster-wide security mode for authentication and encryption through the Cisco CTL client.

Refer to Cisco Unified Communications Manager Bulk Administration Guide for detailed instructions about BAT and about TAPS.

Related Topics

• Adding Phones with Auto-Registration, page 2-8

• Adding Phones with Cisco Unified Communications Manager Administration, page 2-9

• Adding Phones with BAT, page 2-10

> Cisco Unified CM) for TAPS to function.

Adding Phones with Cisco Unified Communications Manager Administration

You can add phones individually to the Cisco Unified Communications Manager database using Cisco

Unified Communications Manager Administration. To do so, you first need to obtain the MAC

address for each phone.

For information about determining a MAC address, see the “Determining the MAC Address for a Cisco

Unified IP Phone” section on page 2-12.

After you have collected MAC addresses, in Cisco Unified Communications Manager Administration, choose Device > Phone and click Add New to begin.

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For complete instructions and conceptual information about Cisco Unified Communications Manager, refer to Cisco Unified

Unified

Communications Manager System Guide.

Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP)

Communications Manager Administration Guide and to Cisco

2-9

Using Cisco Unified IP Phones with Different Protocols

Related Topics

• Adding Phones with Auto-Registration, page 2-8

• Adding Phones with Auto-Registration and TAPS, page 2-9

• Adding Phones with BAT, page 2-10

Adding Phones with BAT

The Cisco Bulk Administration Tool (BAT) is a plug-in application for Cisco Unified Communications Manager that enables you to perform batch operations, including registration, on multiple phones.

Before you can add phones using BAT only (not in conjunction with TAPS), you must obtain the MAC address for each phone.

For information about determining a MAC address, see the “Determining the MAC Address for a Cisco

Unified IP Phone” section on page 2-12.

For detailed instructions about using BAT, refer to Cisco Unified Communications Manager Administration Guide and to Cisco Unified Communications Manager Bulk Administration Guide.

Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network

Related Topics

• Adding Phones with Auto-Registration, page 2-8

• Adding Phones with Auto-Registration and TAPS, page 2-9

• Adding Phones with Cisco Unified Communications Manager Administration, page 2-9

Using Cisco Unified IP Phones with Different Protocols

The Cisco Unified IP Phone can operate with SCCP (Skinny Client Control Protocol) or SIP (Session Initiation Protocol). You can convert a phone that is using one protocol for use with the other protocol.

This section includes these topics:

• Converting a New Phone from SCCP to SIP, page 2-10

• Converting an In-Use Phone from SCCP to SIP, page 2-11

• Converting an In-Use Phone from SIP to SCCP, page 2-11

• Deploying a Phone in an SCCP and SIP Environment, page 2-11

Converting a New Phone from SCCP to SIP

A new, unused phone is set for SCCP by default. To convert this phone to SIP, perform these steps:

2-10

Procedure

Step 1 Take one of these actions:

• To auto-register the phone, set the Auto Registration Phone Protocol parameter in Cisco Unified

Communications Manager Administration to SIP.

• To provision the phone using the Bulk Administration Tool (BAT), choose the appropriate phone

model and choose SIP from the BAT.

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• To provision the phone manually, make the appropriate changes for SIP on the Phone Configuration

page in Cisco 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SIP).

Refer to Cisco Unified Communications Manager Administration Guide for detailed information about Cisco Unified Communications Manager configuration. Refer to Cisco Unified Communications Manager Bulk Administration Guide for detailed information about using the BAT.

Step 2 If you are not using DHCP in your network, configure the network parameters for the phone.

See the “Configuring Startup Network Settings” section on page 3-14.

Step 3 Power cycle the phone.

Unified Communications Manager Administration. Refer to Cisco Unified IP Phone

Converting an In-Use Phone from SCCP to SIP

You can use the Bulk Administration Tool (BAT) to convert a phone that is in use in your network from SCCP to SIP. To access BAT from Cisco Bulk Administration > Phones > Migrate Phones > SCCP to SIP. For detailed information, refer to Cisco Unified Communications Manager Bulk Administration Guide.

Unified Communications Manager Administration, choose

Using Cisco Unified IP Phones with Different Protocols

Converting an In-Use Phone from SIP to SCCP

To convert a phone that is in use in your network from SIP to SCCP, perform these steps. For more information, Cisco Unified

Procedure

Step 1 In Cisco Unified Communications Manager Administration, delete the existing SIP phone from the

Cisco

Unified Communications Manager database.

Step 2 In Cisco Unified Communications Manager Administration, create the phone as an SCCP phone.

Step 3 Power cycle the phone.

Tip Before deleting a SIP phone (that you want to convert to a SCCP phone) from the Cisco Unified

Communications Manager database, copy all of the phone configuration information, so when you add the phone back to the database, you will have the configuration information readily available.

Communications Manager Administration Guide.

Deploying a Phone in an SCCP and SIP Environment

To deploy Cisco Unified IP Phones in an environment that includes SCCP and SIP and in which the Cisco

Unified Communications Manager Auto-Registration parameter is SCCP, perform these general

steps:

1. Set the Cisco Unified Communications Manager Auto Registration Protocol enterprise parameter to

SCCP.

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Determining the MAC Address for a Cisco Unified IP Phone

From Cisco Unified Communications Manager Administration, choose System > Enterprise Parameters.

2. Install the phones.

3. Change the Auto Registration Protocol enterprise parameter to SIP.

4. Auto-register the SIP phones.

Determining the MAC Address for a Cisco Unified IP Phone

Several procedures described in this manual require you to determine the MAC address of a Cisco

Unified IP Phone. You can determine a phone’s MAC address in these ways:

• From the phone, press the Settings button and select Model Information and look at the

MAC

Address field.

• Look at the MAC label on the back of the phone.

• Display the web page for the phone and click the Device Information hyperlink.

For information about accessing the web page, see the “Accessing the Web Page for a Phone” section

on page 7-2.

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Setting Up the Cisco Unified IP Phone

This chapter includes this following topics, which help you install the Cisco Unified IP Phone on an IP telephony network:

• Before You Begin, page 3-1

• Understanding the Cisco Unified IP Phone 7960G and 7940G Components, page 3-2

• Installing the Cisco Unified IP Phone, page 3-5

• Attaching the Cisco Unified IP Phone Expansion Module 7914, page 3-7

• Adjusting the Placement of the Cisco Unified IP Phone, page 3-8

• Verifying the Phone Startup Process, page 3-9

• Configuring Startup Network Settings, page 3-10

• Configuring Security on the Cisco Unified IP Phone, page 3-10

Note Before you install a Cisco Unified IP phone, you must decide how to configure the phone in your

network. Then you can install the phone and verify its functionality. For more information, see

Chapter 2, “Preparing to Install the Cisco Unified IP Phone on Your Network.”

Before You Begin

Before installing the Cisco Unified IP Phone, review the requirements in these sections:

• Network Requirements, page 3-2

• Cisco Unified Communications Manager Configuration, page 3-2

• Understanding the Cisco Unified IP Phone 7960G and 7940G Components, page 3-2

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Chapter 3 Setting Up the Cisco Unified IP Phone

Understanding the Cisco Unified IP Phone 7960G and 7940G Components

Network Requirements

For the Cisco Unified IP Phone to successfully operate as a Cisco Unified IP Phone endpoint in your network, your network must meet the following requirements:

• Working Voice over IP (VoIP) Network:

–

VoIP configured on your Cisco routers and gateways

–

Cisco Unified Communications Manager installed in your network and configured to handle call processing

• IP network that supports DHCP or manual assignment of IP address, gateway, and subnet mask

The Cisco Unified IP Phone displays the date and time from Cisco Unified Communications Manager. If the Cisco the phones will not display the correct local time.

Unified Communications Manager server is located in a different time zone than the phones,

Cisco Unified Communications Manager Configuration

The Cisco Unified IP Phone requires Cisco Unified Communications Manager to handle call processing. Refer to Cisco Unified help in the Cisco Cisco

Unified Communications Manager is set up properly to manage the phone and to properly route

and process calls.

If you plan to use auto-registration, verify that it is enabled and properly configured in Cisco

Unified Communications Manager before connecting any Cisco Unified IP Phone to the network. See the for details.

“Adding Phones to the Cisco Unified Communications Manager Database” section on page 2-7

Unified Communications Manager application to ensure that

Communications Manager Administration Guide or context-sensitive

You must use Cisco Unified Communications Manager to configure and assign telephony features to the Cisco

Unified IP Phones. See the “Telephony Features Available for the Cisco Unified IP Phone” section

on page 5-2 for details.

In Cisco Unified Communications Manager, you can add users to the database and associate them with specific phones. In this way, users gain access to web pages that allow them to configure phone items such as call forwarding, speed dialing, and voice messaging system options. See the

Cisco Unified Communications Manager” section on page 5-12 for details.

“Adding Users to

Understanding the Cisco Unified IP Phone 7960G and 7940G Components

The Cisco Unified IP Phone 7960G and 7940G includes these components on the phone or as accessories for the phone:

• Network and Access Ports, page 3-3

• Handset, page 3-3

• Speakerphone, page 3-3

• Headset, page 3-3

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Network and Access Ports

The back of the Cisco Unified IP Phones 7960G and 7940G have two RJ-45 ports labelled 10/100 SW and 10/100 PC. Each port supports 10/100 Mbps half- or full-duplex connections to external devices. You can use either Category 3 or 5 cabling for 10-Mbps connections, but you must use Category 5 for 100 Mbps connections. On both the network port and access port, use full-duplex mode to avoid collisions.

Use the 10/100 SW port to connect the phone to the network. You must use a straight-through cable on these ports. The phone can also obtain inline power from the Cisco Catalyst switch over these connections. See the

Use the 10/100 PC port to connect a network device, such as a computer, to the phone. You must use a straight-through cable on this port.

Handset

The handset is designed especially for use with a Cisco Unified IP Phone. It includes a light strip that indicates incoming calls and voice messages waiting.

To connect a handset to the Cisco Unified IP Phone, plug the cable into the handset and the Handset port on the back of the phone.

Understanding the Cisco Unified IP Phone 7960G and 7940G Components

“Providing Power to the Cisco Unified IP Phone” section on page 2-3 for details.

Speakerphone

Headset

By default, the speakerphone is enabled on Cisco Unified IP Phones.

You can disable the speakerphone through the Cisco Unified Communications Manager Administration application. To do so, choose Device > Phone and locate the phone you want to modify. In the Phone Configuration window for the phone, Product Specific Configuration area, check the Disable Speakerphone check box.

Although Cisco Systems performs internal testing of third-party headsets for use with the Cisco Unified IP Phones, Cisco does not certify or support products from headset or handset vendors.

In some instances, the mechanics or electronics of various headsets can cause remote parties to hear an echo of their own voice when they speak to Cisco

Cisco recommends the use of good quality external devices, for example, headsets that are screened against unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of headsets and their proximity to other devices such as cell phones and two-way radios, some audio noise or echo may still occur. An audible hum or buzz may be heard by either the remote party or by both the remote party and the Cisco Unified IP Phone user. Humming or buzzing sounds can be caused by a range of outside sources; for example, electric lights, electric motors, or large PC monitors. See

Devices with Your Cisco Unified IP Phone, page 3-4, for more information.

Unified IP Phone users.

Using External

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Note In some cases, hum may be reduced or eliminated by using a local power cube or power injector.

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Understanding the Cisco Unified IP Phone 7960G and 7940G Components

These environmental and hardware inconsistencies in the locations where Cisco Unified IP Phones are deployed means that there is not a single headset solution that is optimal for all environments.

Cisco recommends that customers test headsets in their intended environment to determine performance before making a purchasing decision and deploying en masse.

Audio Quality Subjective to the User

Beyond the physical, mechanical and technical performance, the audio portion of a headset must sound

good to the user and to the party on the far end. Sound quality is subjective and Cisco cannot guarantee the performance of any headsets. However, a variety of headsets from leading headset manufacturers have been reported to perform well with Cisco Unified IP Phones. See manufacturer’s sites for details.

Connecting a Headset

To connect a headset to the Cisco Unified IP Phone, plug it into the Headset port on the back of the phone. Press the Headset button on the phone to place and answer calls using the headset.

You can use the headset with all of the features on the Cisco Unified IP Phone, including the Volume and Mute buttons. Use these buttons to adjust the ear piece volume and to mute the speech path from the headset microphone.

Chapter 3 Setting Up the Cisco Unified IP Phone

Disabling a Headset

You can disable the headset through the Cisco Unified Communications Manager Administration application. If you do so, you also will disable the speakerphone.

To disable the headset from Cisco Unified Communications Manager Administration, choose Device > Phone and locate the phone that you want to modify. In the Phone Configuration window for the phone, Product Specific Configuration area, check the Disable Speakerphone and Headset check box.

Using External Devices with Your Cisco Unified IP Phone

The following information applies when you use external devices with the Cisco Unified IP Phone:

Cisco recommends the use of good quality external devices that are shielded (screened) against unwanted radio frequency (RF) and audio frequency (AF) signals.

Depending on the quality of these devices and their proximity to other devices such as mobile phones or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take one or more of the following actions:

• Move the external device away from the source of the RF or AF signals.

• Route the external device cables away from the source of the RF or AF signals.

• Use shielded cables for the external device, or use cables with a better shield and connector.

• Shorten the length of the external device cable.

• Apply ferrites or other such devices on the cables for the external device.

Cisco cannot guarantee the performance of the system because Cisco has no control over the quality of external devices, cables, and connectors. The system will perform adequately when suitable devices are attached using good quality cables and connectors.

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Caution In European Union countries, use only external headsets that are fully compliant with the EMC Directive

[89/336/EC].

Installing the Cisco Unified IP Phone

You must connect the Cisco Unified IP Phone to the network and to a power source before using it. See

Figure 3-1 for a graphical representation of the connections.

Note Before you install a phone, even if it is new, upgrade the phone to the current firmware image. Before

using external devices, read the

page 3-4 for safety and performance information.

Before You Begin

Remove the hookswitch clip (see the “Handset” section on page 3-3) from the cradle area.

“Using External Devices with Your Cisco Unified IP Phone” section on

Installing the Cisco Unified IP Phone

To install a Cisco Unified IP Phone, perform the following steps:

Ta b l e 3-1 Installing the Cisco Unified IP Phone 7960G and 7940G

Task Procedure Reference

1. Connect the handset to the Handset port. —

2. Connect a headset to the Headset port.

Optional. You can add a headset later if you do not connect one now.

3. Connect the power supply to the Cisco DC Adapter port.

Optional.

4. Connect a Category 3 or 5 straight-through Ethernet cable from the

switch to the 10/100 SW port.

5. Connect a Category 3 or 5 straight-through Ethernet cable from

another network device, such as a desktop computer, to the 10/100

See the “Headset” section on page 3-3 for supported headsets.

See the “Providing Power to the Cisco

Unified IP Phone” section on page 2-3 for

guidelines.

See the “Network and Access Ports” section

on page 3-3 for guidelines.

See the “Network and Access Ports” section

on page 3-3 for guidelines.

PC port.

Optional. You can connect another network device later if you do not connect one now.

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Installing the Cisco Unified IP Phone

Figure 3-1 Cisco Unified IP Phones 7960G and 7940G Cable Connections

AUX

Chapter 3 Setting Up the Cisco Unified IP Phone

DC adaptor port (DC48V) for phones not provided with

inline power

Access port (10/100 PC) for connecting the phone to a

computer

2 AC-to-DC power supply 6 Handset port

3 AC power cord 7 Headset port

Network port (10/100 SW) for connecting to the

network

Related Topics

• Attaching the Cisco Unified IP Phone Expansion Module 7914, page 3-7

• Adjusting the Placement of the Cisco Unified IP Phone, page 3-8

• Verifying the Phone Startup Process, page 3-9

• Configuring Startup Network Settings, page 3-10

• Configuring Security on the Cisco Unified IP Phone, page 3-10

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Attaching the Cisco Unified IP Phone Expansion Module 7914

The Cisco Unified IP Phone Expansion Module 7914 attaches to a Cisco Unified IP Phone 7960G to extend the number or line appearances or programmable buttons on your phone. You can customize the button templates for the Cisco line appearances and speed dial buttons. See the

page 5-10 for details.

You can attach a Cisco Unified IP Phone Expansion Module 7914 to the Cisco Unified IP Phone 7960G:

• When you initially add the phone to Cisco Unified Communications Manager by selecting

7914

14-Button Line Expansion Module in the Module 1 or Module 2 fields and selecting the

appropriate expansion module firmware. See

• After the phone is configured in Cisco Unified Communications Manager.

To configure the Cisco Unified IP Phone Expansion Module 7914 on the Cisco Unified IP Phone, follow these steps:

Procedure

Unified IP Phone Expansion Module 7914 to determine the number of

“Modifying Phone Button Templates” section on

Step 6 in the following procedure.

Step 1 Log in to the Cisco Unified Communications Manager Administration application.

Step 2 From the menu, choose Device > Phone.

The Find and List Phone window displays. You can search for one or more phones that you want to configure for the Cisco

Step 3 Select and enter your search criteria and click Find.

Unified IP Phone Expansion Module 7914.

The Find and List Phone window reopens showing a list of the phones matching your search criteria.

Step 4 Click the IP Phone that you want to configure for the Cisco Unified IP Phone Expansion Module 7914.

The Phone Configuration window displays.

Step 5 Scroll to the Expansion Module Information section of the window.

Step 6 To add support for one expansion module, in the Module 1 field, select 7914 14-Button Line Expansion

Module.

To add support for a second expansion module, in the Module 2 field, select 7914 14-Button Line

Expansion Module.

In the Firmware Load Information section of the window, there are two fields for specifying the firmware load for Modules 1 and 2. You can leave these fields blank to use the default firmware load.

Step 7 Scroll to the top of the window and click Update.

A message displays asking you to reset the phone for the changes to take effect. Click OK.

Step 8 Click Reset Phone for the changes to take effect.

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Note Refer users to their Cisco Unified CM User Options web pages so that they can configure speed dial

buttons and program buttons to access phone services on the Cisco Module. See the

“How Users Subscribe to Services and Configure Phone Features” section on page A-2

Unified IP Phone 7914 Expansion

for more details.

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Adjusting the Placement of the Cisco Unified IP Phone

Related Topic

• Configuring Softkey Templates, page 5-11

Adjusting the Placement of the Cisco Unified IP Phone

The Cisco Unified IP Phone includes an adjustable footstand. When placing the phone on a desktop surface, you can adjust the tilt height to several different angles in 7.5 degree increments from flat to 60 degrees. You can also mount these phones to the wall using the footstand or using the optional locking wall mount kit.

Adjusting Cisco Unified IP Phone Footstand and Phone Height

You can adjust the footstand adjustment plate on the Cisco Unified IP Phone to the height that provides optimum viewing of the phone screen. See

Procedure

Figure 3-2 for more information.

Step 1 Push in the footstand adjustment button.

Step 2 Adjust the footstand to desired height.

Mounting the Phone to the Wall

You can mount the Cisco Unified IP Phone on the wall using the footstand as a mounting bracket or you can use special brackets available in a Cisco ordered separately from the phone.) If you attach the Cisco footstand and not the wall mount kit, you need to supply the following tools and parts:

• Screwdriver

• Screws to secure the Cisco Unified IP phone to the wall

See Figure 3-2 for a graphical overview of the phone parts.

Before You Begin

To ensure that the handset attaches securely to a wall-mounted phone, remove the handset wall hook from the handset rest, rotate the hook 180 degrees, and reinsert the hook. Turning the hook exposes a lip on which the handset catches when the phone is vertical. For an illustrated procedure, refer to Installing the Wall Mount Kit for the Cisco Unified IP Phone.

Unified IP Phone wall mount kit. (Wall mount kits must be

Unified IP Phone to a wall using the standard

3-8

Caution Use care not to damage wires or pipes located inside the wall when securing screws to wall studs.

Procedure

Step 1 Push in the footstand adjustment button.

Step 2 Adjust the footstand so it is flat against the back of the phone.

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Step 3 Insert two screws into a wall stud, matching them to the two screw holes on the back of the footstand.

The keyholes fit standard phone jack mounts.

Step 4 Hang the phone on the wall.

Figure 3-2 Parts Used in Wall Mounting the Cisco Unified IP Phone

Verifying the Phone Startup Process

1 Footstand adjustment button—Raises and lowers adjustment plate

2 Wall mounting screw holes

3 Adjustment plate—Raises and lowers phone vertically

Verifying the Phone Startup Process

After the Cisco Unified IP Phone has power connected to it, the phone begins its startup process by cycling through the following steps.

1. These buttons flash on and off in sequence:

–

Headset

–

Mute

–

Speaker

2. The LCD screen displays the Universal Application Loader screen.

3. The LCD screen displays a series of messages that inform you of various activities that the phone

performs as it starts up. If the phone upgrades its firmware as part of the startup process, additional messages will inform you about this process.

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Configuring Startup Network Settings

4. The main LCD screen displays this information:

–

Current date and time

–

Primary directory number

–

Softkeys

If the phone successfully passes through these stages, it has started up properly. If the phone does not start up properly, see the

“Resolving Startup Problems” section on page 8-1.

Configuring Startup Network Settings

If you are not using DHCP in your network, you must configure these network settings on the Cisco

Unified IP Phone after installing the phone on the network:

• IP address

• IP subnet mask

• Default gateway IP address

• Domain name

• DNS server IP address

Chapter 3 Setting Up the Cisco Unified IP Phone

• TFTP server IP address

Collect this information and see Chapter 4, “Configuring Network Settings on the Cisco

Unified IP Phone.”

Configuring Security on the Cisco Unified IP Phone

The security features protects against several threats, including threats to the identity of the phone and to data. These features establish and maintain authenticated communication streams between the phone and the Cisco delivered.

For more information about the security features, see the “Understanding Security Features for Cisco

Unified IP Phones” section on page 1-7. Also, refer to Cisco Unified Communications Manager Security

Guide.

A Locally Significant Certificate (LSC) installs on phones after you perform the necessary tasks that are associated with the CAPF. You can use Cisco LSC, as described in Cisco Unified

Alternatively, you can initiate the installation of an LSC from the Security Configuration menu on the phone. This menu also lets you update or remove an LSC.

Before you do so, make sure that the appropriate Cisco Unified Communications Manager and the Certificate Authority Proxy Function (CAPF) security configurations are complete:

• The CTL file should have a CAPF certificate.

Unified Communications Manager server, and digitally sign files before they are

Communications Manager Administration to configure an

Communications Manager Security Guide.

3-10

• The CAPF certificate must exist in the /usr/local/cm/.security/certs folder in every server in the

cluster.

• The CAPF is running and configured.

• The phone should have the correct load file. To verify the image, choose

Settings

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> Status > Firmware Versions. The application load file should begin with P00308.

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Refer to Cisco Unified Communications Manager Security Guide for more information.

To configure an LSC on the phone, perform these steps:

Procedure

Step 1 Obtain the CAPF authentication code that was set when the CAPF was configured.

Step 2 From the phone, choose Settings > Security Configuration.

Note You can control access to the Settings Menu by using the Settings Access field in the Cisco

Unified Communications Manager Administration Phone Configuration window. For more information, see the Cisco Unified Communications Manager Administration Guide.

Step 3 Press **# to unlock settings on the Security Configuration menu.

Step 4 Scroll to LSC and press the Update softkey.

The phone prompts for an authentication string.

Step 5 Enter the authentication code and press the Submit softkey.

The phone begins to install, update, or remove the LSC, depending on how the CAPF was configured. During the procedure, a series of messages displays in the LSC option field in the Security Configuration menu so that you can monitor progress. When the procedure completes successfully, the phone will display Installed or Not Installed.

The LSC install, update, or removal process can take a long time to complete. You can stop the process at any time by pressing the Stop softkey from the Security Configuration menu. (Settings must be unlocked before you can press this softkey.)

Configuring Security on the Cisco Unified IP Phone

When the phone successfully completes the installation procedure, it displays “Success.” If the phone displays, “Failure,” the authorization string may be incorrect or the phone may not enabled for upgrading. Refer to error messages generated on the CAPF server and take appropriate actions.

You can verify that an LSC is installed on the phone by choosing Settings > Model Information and ensuring that the LSC setting shows Yes.

Related Topic

• Understanding Security Features for Cisco Unified IP Phones, page 1-7

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Configuring Security on the Cisco Unified IP Phone

Chapter 3 Setting Up the Cisco Unified IP Phone

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CHAP T ER

Configuring Network Settings on the Cisco Unified IP Phone

The Cisco Unified IP Phone includes many configurable network and device settings that you may need to modify before the phone is functional for your users. You can view these settings, and change many of them, through the Network Configuration menu on the phone.

This chapter includes the following topics:

• Displaying the Network Configuration Menu, page 4-1

• Unlocking and Locking Options, page 4-2

• Editing Values, page 4-3

• Overview of Network Configuration Options, page 4-3

• Network Configuration Menu, page 4-4

Displaying the Network Configuration Menu

To display the Network Configuration menu, perform the following steps.

Note You can control whether a phone has access to the Settings menu or to options on this menu by using the

Settings Access field in the Cisco Unified Communications Manager Administration Phone Configuration window. The Settings Access field accepts these values:

• Enabled—Allows access to the Settings menu.

• Disabled—Prevents access to the Settings menu. Also prevents handset, speaker, and headset from

being saved (but they can be changed temporarily).

• Restricted—Prevents access to all options in the Settings menu except Contrast and Ring Type.

Allows volume changes to be saved.

If you cannot access an option on the Settings menu, check the Settings Access field. For more information, see Cisco Unified

Communications Manager Administration Guide.

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Unlocking and Locking Options

Procedure

Step 1 Press the Settings button to access the Settings menu.

Step 2 Scroll to Network Configuration and press the Select softkey.

To exit the Network Configuration menu, press the Exit softkey.

Related Topics

• Unlocking and Locking Options, page 4-2

• Editing Values, page 4-3

• Overview of Network Configuration Options, page 4-3

• Network Configuration Menu, page 4-4

Unlocking and Locking Options

Chapter 4 Configuring Network Settings on the Cisco Unified IP Phone

Configuration options that can be changed from a phone are locked by default to prevent users from making changes that could affect the operation of a phone. You must unlock these options before you can change them.

When options are inaccessible for modification, a locked padlock icon appears on the configuration menus. When options are unlocked and accessible for modification, an unlocked padlock icon

appears on these menus.

To unlock or lock options, press **#. This action either locks or unlocks the options, depending on the previous state.

Make sure to lock options after you have made your changes.

Caution Do not press **# to unlock options and then immediately press **# again to lock options. The phone

will interpret this sequence as **#**, which will reset the phone. To lock options after unlocking them, wait at least 10 seconds before you press **# again.

Related Topics

• Displaying the Network Configuration Menu, page 4-1

• Editing Values, page 4-3

• Overview of Network Configuration Options, page 4-3

• Network Configuration Menu, page 4-4

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Editing Values

When you edit the value of an option setting on the Network Configuration menu, follow these guidelines:

• Use the keys on the telephone keypad to enter numbers and letters.

• To enter letters using the keypad, use a corresponding number key. Press the key one or more times

to display a particular letter. For example, press the 2 key once for “a,” twice quickly for “b,” and three times quickly for “c.” After you pause, the cursor automatically advances to allow you to enter the next letter.

• To enter a period (for example, in an IP address), press the . (period) softkey.

• To correct a mistake, press the << softkey to delete the character to the left of the cursor.

• Press the Cancel softkey before pressing the Validat. softkey or the Save softkey to discard any

changes you have made.

Note The Cisco Unified IP Phone provides several methods that you can use to reset or restore option settings,

if necessary. For more information, see the

on page 8-13.

Editing Values

“Resetting or Restoring the Cisco Unified IP Phone” section

Related Topics

• Displaying the Network Configuration Menu, page 4-1

• Unlocking and Locking Options, page 4-2

• Overview of Network Configuration Options, page 4-3

• Network Configuration Menu, page 4-4

Overview of Network Configuration Options

The settings that you can change on a phone’s Network Configuration menu fall into several categories, as shown in the “Network Configuration Menu” section on page 4-4.

Note There are several options on the Network Configuration menu that are for display only or that you can

configure from Cisco

“Network Configuration Menu” section on page 4-4.

Ta b l e 4-1 Settings Configurable from the Network Configuration Menu

Category Description

DHCP settings Dynamic Host Configuration Protocol (DHCP) automatically assigns

IP address to devices when you connect them to the network. Cisco

Table 4-1. For a detailed explanation of each setting and instructions for changing them, see

Unified Communications Manager. These options are also described in the

Unified IP Phones enable DHCP by default.

Network Configuration Menu Option

DHCP Enabled

DHCP Address Released

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Network Configuration Menu

Table 4-1 Settings Configurable from the Network Configuration Menu

Network Configuration

Category Description

IP settings If you do not use DHCP in your network, you can make IP settings

manually.

Port settings Allow you to set the speed and duplex of the network and access ports. SW Port Configuration

TFTP settings If you do not use DHCP to direct the phone to a TFTP server, you must

manually assign a TFTP server. You can also assign an alternative TFTP server to use instead of the one assigned by DHCP.

VLAN settings Admin. VLAN ID allows you to change the administrative VLAN used

by the phone. PC VLAN allows the phone to interoperate with third-party switches that do not support a voice VLAN.

Menu Option

IP Address

Default Router 1-5

Subnet Mask

Domain Name

DNS Server 1-5

PC Port Configuration

TFTP Server 1

Alternate TFTP Server

TFTP Server 2

Admin. VLAN ID

PC VLAN

Related Topics

• Displaying the Network Configuration Menu, page 4-1

• Unlocking and Locking Options, page 4-2

• Editing Values, page 4-3

• Network Configuration Menu, page 4-4

Network Configuration Menu

The Network Configuration menu contains options for viewing and making a variety of network settings.

Table 4-2 describes these options and, where applicable, explains how to change them.

For information about how to access the Network Configuration menu, see the “Displaying the Network

Configuration Menu” section on page 4-1.

Before you can change an option on this menu, you must unlock options as described in the “Unlocking

and Locking Options” section on page 4-2. The Edit, Yes , or No softkeys for changing network

configuration options appear on the Cisco Unified IP Phones 7960G/7940G only if options are unlocked.

For information about the keys you can use to edit options, see the “Editing Values” section on page 4-3.

Ta b l e 4-2 Network Configuration Menu Options

Option Description To Change

DHCP Server IP address of the Dynamic Host Configuration Protocol

(DHCP) server from which the phone obtains its IP address.

BOOTP Server Indicates whether the phone obtains its configuration from

a Bootstrap Protocol (BootP) server instead of from a DHCP server.

Display only—cannot configure.

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Network Configuration Menu

Table 4-2 Network Configuration Menu Options (continued)

Option Description To Change

MAC Address Unique Media Access Control (MAC) address of the phone. Display only—cannot configure.

Host Name Unique host name that the DHCP server assigned to the

phone.

Domain Name Name of the Domain Name System (DNS) domain in which

the phone resides. You can overwrite this value if the Alternate Domain option is set to Yes.

IP Address Internet Protocol (IP) address of the phone.

If you assign an IP address with this option, you must also assign a subnet mask and default router. See the Subnet Mask and Default Router options in this table.

Subnet Mask Subnet mask used by the phone. 1. Set the DHCP Enabled option to No.

TFTP Server 1 Primary Trivial File Transfer Protocol (TFTP) server used

by the phone. By default this server is CiscoCM1. If you are not using DHCP in your network and you want to change this default server, you must use the TFTP Server 1 option.

If you set the Alternate TFTP option to yes, you must enter a non-zero value for the TFTP Server 1 option.

If the primary TFTP server is not listed in the CTL file on the phone, you must unlock the CTL file before you can save changes to the TFTP Server 1 option. In this case, the phone will delete the CTL file when you save changes to the TFTP

Server 1 option.

Display only—cannot configure.

1. Set the DHCP Enabled option to No.

2. Scroll to the Domain Name option,

press the Edit softkey, and then enter a new domain name.

3. Press the Val id at . softkey and then

press the Save softkey.

1. Set the DHCP Enabled option to No.

2. Scroll to the IP Address option, press

the Edit softkey, and then enter a new IP Address.

3. Press the Val id at . softkey and then

press the Save softkey.

2. Scroll to the Subnet Mask option, press

the Edit softkey, and then enter a new subnet mask.

3. Press the Val id at . softkey and then

press the Save softkey.

1. Set the Alternate TFTP option to Yes.

2. Scroll to the TFTP Server 1 option,

press the Edit softkey, and then enter a new TFTP server IP address.

3. Press the Val id at e softkey, and then

press the Save softkey.

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For information about the CTL file, refer to Cisco Unified Communications Manager Security Guide. For information

about unlocking the CTL file, see the

“Security

Configuration Menu” section on page 6-12.

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Chapter 4 Configuring Network Settings on the Cisco Unified IP Phone

Network Configuration Menu

Table 4-2 Network Configuration Menu Options (continued)

Option Description To Change

Default Router 1

Default Router 2

Default Router 3

Default Router 4

Default Router 5

DNS Server 1

DNS Server 2

DNS Server 3

DNS Server 4

DNS Server 5

Default router used by the phone (Default Router 1) and optional backup routers (Default Router 2–5.)

Primary Domain Name System (DNS) server (DNS Server

1) and optional backup DNS servers (DNS Server 2–5) used by the phone.

1. Set the DHCP Enabled option to No.

2. Scroll to the appropriate Default Router

option, press the Edit softkey, and then enter a new router IP address.

3. Press the Val id at e softkey.

4. Repeat Steps 3 and 4 as needed to assign

backup routers.

5. Press the Save softkey.

1. Scroll to the appropriate DNS Server

option, press the Edit softkey, and then enter a new DNS server IP address.

2. Press the Val id at e softkey.

3. Repeat Steps 3 and 4 as needed to assign

backup DNS servers.

4. Press the Save softkey.

Operational VLAN Id

Auxiliary Virtual Local Area Network (VLAN) configured on a Cisco Catalyst switch in which the phone is a member.

If the phone has not received an auxiliary VLAN, this option indicates the Administrative VLAN.

The phone obtains its Operational VLAN Id via Cisco Discovery Protocol (CDP) from the switch to which the phone is attached. To assign a VLAN ID manually, use the Admin VLAN Id option.

If neither the auxiliary VLAN nor the Administrative VLAN are configured, this option is blank.

Admin. VLAN Id Auxiliary VLAN in which the phone is a member.

Used only if the phone does not receive an auxiliary VLAN from the switch, ignored otherwise.

1. Scroll to the Admin. VLAN Id option,

press the Edit softkey, and then enter a new Admin VLAN setting.

2. Press the Val id at e softkey and then

press the Save softkey.

Call Manager 1

Call Manager 2

Call Manager 3

Call Manager 4

Call Manager 5

Cisco Unified Communications Manager servers that are available for processing calls from this phone, in prioritized order.

For more information, see the “Cisco Unified

Communications Manager Options” section on page 4-10.

You configure an SRST router address in the Cisco Unified

Communications Manager

Administration SRST Reference Configuration page (choose System > SRST). You configure an SRST reference in the Device Pool Configuration page (choose System > Device Pool).

URL Information URL of the help text that displays on the phone. From Cisco Unified Communications

Manager, choose System > Enterprise Parameters.

URL Directories URL of the server from which the phone obtains directory

information.

From Cisco Unified Communications Manager, choose System > Enterprise Parameters.

URL Messages URL of the server from which the phone obtains message

services.

From Cisco Unified Communications Manager, choose System > Enterprise Parameters.

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Network Configuration Menu

Table 4-2 Network Configuration Menu Options (continued)

Option Description To Change

URL Services URL of the server from which the phone obtains Cisco

Unified IP Phone services.

DHCP Enabled Indicates whether DHCP is being used by the phone. 1. Scroll to the DHCP Enabled option and

DHCP Address

Releases the IP address assigned by DHCP. 1. Scroll to the DHCP Address Released

Released

Alternate TFTP Indicates whether the phone is using an alternative TFTP

server. If you set this option to Yes, you must enter a value for TFTP Server 1.

Erase Configuration

Changes these settings to their default values: Network Configuration menu settings (including password), Device Configuration menu settings, volume settings, and contrast settings.

URL Idle URL that the phone displays when the phone has not been

used for the time specified in the Idle URL Time option. For example, you could use the Idle URL option and the Idle URL Timer option to display a log on the LCD screen when the phone has not been used for 5 minutes.

URL Idle Time Amount of time in seconds that elapses before the URL

specified in the Idle URL option displays.

From Cisco Unified Communications Manager, choose System > Enterprise Parameters.

press the No softkey to disable DHCP, or press the Ye s softkey to enable DHCP.

2. Press the Save softkey.

option and press the Yes softkey to release the IP address assigned by DHCP, or press the No softkey if you do not want to release this IP address.

2. Press the Save softkey.

1. Scroll to the Alternate TFTP option and

press the Ye s softkey if the phone should use an alternative TFTP server. Press the No softkey otherwise.

2. Press the Save softkey.

1. Scroll to the Erase Configuration option

and press the Ye s softkey

2. Press the Save softkey.

Use Cisco Unified Communications Manager to modify.

Choose System > Enterprise Parameters.

From Cisco Unified Communications Manager, choose System > Enterprise Parameters.

URL Authentication

URL Proxy Server

URL that the phone uses to validate requests made to the phone web server.

URL used to proxy HTTP requests for access to non-local host addresses from the phone HTTP client.

PC Port Disabled Indicates whether the PC port on the phone is enabled (No)

or disabled (Yes).

Must be set to Yes for video support on the phone.

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From Cisco Unified Communications Manager, choose System > Enterprise Parameters.

From Cisco Unified Communications Manager, choose Device > Phone > Phone Configuration.

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Chapter 4 Configuring Network Settings on the Cisco Unified IP Phone

Network Configuration Menu

Table 4-2 Network Configuration Menu Options (continued)

Option Description To Change

SW Port Configuration

PC Port Configuration

Speed and duplex of the switch port.

If the phone is connected to a switch, you must configure port on the switch to the same speed/duplex as the phone, or configure both to auto-negotiate.

If you change the setting of this option, you must change the PC Port Configuration option to the same setting.

Speed and duplex of the PC port. Valid values:

If the phone is connected to a switch, you must configure port on the switch to the same speed/duplex as the phone, or configure both to auto-negotiate.

If you change the setting of this option, you must change the SW Port Configuration option to the same setting.

1. Scroll to the SW Port Configuration

option and then press the Edit softkey.

2. Enter one of these values:

–

3. Press press the Save softkey.

1. Scroll to the PC Port Configuration

option and then press the Edit softkey.

2. Enter one of these values:

–

A (Auto Negotiate)

10H (10-BaseT / half duplex)

10F (10-BaseT / full duplex)

100H (100-BaseT / half duplex)

100F (100-BaseT / full duplex)

A (Auto Negotiate)

10H (10-BaseT / half duplex)

10F (10-BaseT / full duplex)

100H (100-BaseT / half duplex)

TFTP Server 2 Optional backup TFTP server that the phone uses if the

primary TFTP server is unavailable.

User Locale User locale associated with the phone user. The user locale

identifies a set of detailed information to support users, including language, font, date and time formatting, and alphanumeric keyboard text information.

Network Locale Network locale associated with the phone user. The network

locale identifies a set of detailed information that supports the phone in a specific location, including definitions of the tones and cadences used by the phone.

User Locale

Version of the user locale loaded on the phone. Display only—cannot configure.

Ve rs i on

Network Locale

Version of the network locale loaded on the phone. Display only—cannot configure.

Ve rs i on

–

100F (100-BaseT / full duplex)

3. Press press the Save softkey.

1. Set the Alternate TFTP option to Yes.

2. Scroll to the TFTP Server 2 option,

press the Edit softkey, and then enter a new backup TFTP server IP address.

3. Press the Val id at e softkey, and then

press the Save softkey.

From Cisco Unified Communications Manager, choose Device > Phone > Phone Configuration.

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Network Configuration Menu

Table 4-2 Network Configuration Menu Options (continued)

Option Description To Change

GARP Enabled Indicates whether the phone learns MAC addresses from

Gratuitous Address Resolution Protocol (ARP) responses. Disabling the phone’s ability to accept Gratuitous ARP will prevent applications that use this mechanism to monitor and record voice streams from working. If voice monitoring is not desired, set this option to No (disabled).

Vo i c e VL AN Enabled

Indicates whether the phone allows a device attached to the PC port to access the Voice VLAN. Setting this option to No (disabled) prevents the attached PC from sending and receiving data on the Voice VLAN. This setting also prevents the PC from receiving data sent and received by the phone. Set this setting to Yes (enabled) if an application that requires monitoring of the phone’s traffic is running on the PC. These applications include monitoring and recording applications and network monitoring software.

Auto Line Select Enabled

Indicates whether the phone shifts the call focus to incoming calls on all lines. When this option is set to No (disabled), the phone will only shift the call focus to incoming calls on the line that is in use. When this option is set to Yes, the phone will shift the call focus to the line with the most recent incoming call.

Video Capacity Enabled

DSCP for Cisco CallManager to

Indicates whether the phone can participate in video calls when connected to an appropriately equipped PC.

Differentiated Services Code Point (DSCP) IP classification for call control signalling.

Device Interface

DSCP For Phone

DSCP IP classification for any phone configuration transfer. From Cisco Unified Communications

Configuration

DSCP For

DSCP IP classification for phone-based services. From Cisco Unified Communications Phone-Based Services

Security Mode Displays the security mode that is set for the phone. From Cisco Unified Communications

Web Access Enabled

Indicates whether the phone’s internal web server is enabled

(Yes) or disabled (No). When disabled, you cannot access a

phone’s web pages.

From Cisco Unified Communications Manager, choose Device > Phone > Phone Configuration.

From Cisco Unified Communications Manager, choose System > Enterprise Parameters.

Manager, choose System > Enterprise Parameters.

Manager, choose Device > Phone > Phone Configuration.

From Cisco Unified Communications Manager, choose Device > Phone > Phone Configuration.

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Network Configuration Menu

Table 4-2 Network Configuration Menu Options (continued)

Option Description To Change

Connection Monitor Duration

PC VLAN Allows the phone to interoperate with third-party switches

Time, in seconds, after a failover that the link between the phone and a Cisco Unified

Communications Manager server must remain stable (with no link-flapping) before the phone falls back from SRST to the Cisco Unified

Communications Manager server

that do not support a voice VLAN. The Admin VLAN ID option must be set before you can change this option.

From Cisco Unified Communications Manager, choose System > Enterprise Parameters.

1. Unlock network configuration options.

2. Make sure the Admin VLAN ID option

is set.

3. Scroll to the PC VLAN option, press

the Edit softkey, and then enter a new PC VLAN setting.

4. Press the Val id at e softkey and then

press the Save softkey.

Cisco Unified Communications Manager Options

The CallManager Configuration menu contains the options Communications Manager 1, Communications Manager 2, Communications Manager 3, Communications Manager 4, and Communications Manager 5. These options show Cisco Unified are available for processing calls from the phone, in prioritized order. To change these options, use

Unified Communications Manager Administration, Cisco Unified CM Group Configuration.

Cisco

For an available Cisco Unified Communications Manager server, an option on the CallManager Configuration menu will show the Cisco and one of the states shown in

Ta b l e 4-3 Cisco Unified Communications Manager Server States

Tabl e 4-3.

State Description

Active Cisco Unified Communications Manager server from which the phone is

currently receiving call-processing services

Standby Cisco Unified Communications Manager server to which the phone switches

if the current server becomes unavailable

Blank No current connection to this Cisco Unified Communications Manager

server

An option may also display one of more of the designations or icons shown in Table 4-4:

Unified Communications Manager server IP address or name

Communications Manager servers that

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Chapter 4 Configuring Network Settings on the Cisco Unified IP Phone

Ta b l e 4-4 Cisco Unified Communications Manager Server Designations

Designation Description

SRST Indicates a Survivable Remote Site Telephony router capable of providing

Cisco Unified feature set. This router assumes control of call processing if all other Cisco Unified Communications Manager servers become unreachable. The SRST Cisco Unified servers, even if it is active. For more information, refer to Cisco Unified Communications Manager Administration Guide.

You configure an SRST router address in the

Unified Communications Manager Administration SRST Reference

Cisco Configuration window (choose System > SRST). You configure an SRST reference in the Device Pool Configuration window (choose System > Device Pool).

TFTP Indicates that the phone was unable to register with a Cisco Unified

Communications Manager listed in its configuration file and that it registered with the TFTP server instead.

Indicates that the connection to the Cisco Unified Communications Manager is authenticated. For more information about authentication, refer to Cisco Unified Communications Manager Security Guide.

(Authentication icon)

Indicates that the connection to the Cisco Unified Communications Manager is authenticated and encrypted. For more information about authentication and encryption, refer to Cisco Unified Communications

(Encryption icon)

Manager Security Guide.

Network Configuration Menu

Communications Manager functionality with a limited

Communications Manager always appears last in the list of

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Network Configuration Menu

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CHAP T ER

Configuring Features, Templates, Services, and Users

After you install Cisco Unified IP Phones in your network, configure their network settings, and add them to Cisco Manager Administration application to configure telephony features, optionally modify phone templates, set up services, and assign users.

This chapter provides an overview of these configuration and set up procedures. Cisco Unified Communications Manager documentation provides detailed instructions for these procedures.

This chapter also explains how you control access to options on the Cisco Unified Communications Manager User Options web pages.

For suggestions about how to provide users with information about features, and what information to provide, see

For information about setting up phones in non-English environments, see Appendix C, “Supporting

International Users.”

Unified Communications Manager, you must then use the Cisco Unified Communications

Appendix A, “Providing Information to Users Via a Website.”

This chapter includes following topics:

• Telephony Features Available for the Cisco Unified IP Phone, page 5-2

• Creating Custom Phone Rings, page 5-9

• Configuring Corporate and Personal Directories, page 5-9

• Modifying Phone Button Templates, page 5-10

• Configuring Softkey Templates, page 5-11

• Setting Up Services, page 5-11

• Adding Users to Cisco Unified Communications Manager, page 5-12

• Managing the User Options Web Pages, page 5-12

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Chapter 5 Configuring Features, Templates, Services, and Users

Telephony Features Available for the Cisco Unified IP Phone

After you add Cisco Unified IP Phones to Cisco Unified Communications Manager, you can add functionality to the phones. can configure using Cisco Unified Communications Manager Administration. The Reference column lists Cisco procedures and related information.

For information about using most of these features on the phone, refer to Cisco Unified IP Phone 7960G

and 7940G Phone Guide. For a comprehensive listing of features on the phone, refer to Cisco Unified IP Phone Features A–Z.

Note Cisco Unified Communications Manager Administration also provides several service parameters that

you can use to configure various telephony functions. For more information about service parameters and the functions that they control, refer to Cisco Unified Guide.

Ta b l e 5-1 Telephony Features for the Cisco Unified IP Phone

Unified Communications Manager and other documentation that contains configuration

Tabl e 5-1 includes a list of supported telephony features, many of which you

Communications Manager Administration

Feature Description Configuration Reference

Abbreviated dialing Allows users to speed dial a phone number by

entering an assigned index code (1-99) on the phone keypad.

Users assign index codes from the User Options web pages.

Auto Answer Connects incoming calls automatically after a ring

or two.

Auto Answer works with either the speakerphone or headset.

Auto-pickup Allows a user to use one-touch, pickup functionality

for call pickup, group call pickup, and other group call pickup.

For more information, refer to:

• Cisco Unified Communications Manager

Administration Guide, “Cisco Unified IP Phone Configuration” chapter.

• Cisco Unified Communications Manager

System Guide, “Cisco Unified IP Phone” chapter.

For more information, refer to Cisco Unified

Communications Manager Administration Guide, “Directory Number Configuration” chapter.

For more information, refer to Cisco Unified Communications Manager Features and Services Guide, “Call Pickup Configuration” chapter.

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Chapter 5 Configuring Features, Templates, Services, and Users

Telephony Features Available for the Cisco Unified IP Phone

Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued)

Feature Description Configuration Reference

Barge and (cBarge) Allows a user to join a non-private call on a shared

phone line. Barge features include cBarge and Barge.

• cBarge adds a user to a call and converts it into

a conference, allowing the user and other parties to access conference features.

• Barge adds a user to a call but does not convert

the call into a conference.

The phones support Barge in two conference modes:

• Built-in conference bridge at the target device

(the phone that is being barged). This mode uses the Barge softkey.

• Shared conference bridge. This mode uses the

cBarge softkey.

Block external to external transfer

Busy Lamp Field (BLF) speed dial

Prevents users from transferring an external call to another external number.

Allows a user to monitor the call state of a directory number associated with a speed-dial button, call log, or directory listing on the phone.

Call display restrictions

Determines the information that will display for calling or connected lines, depending on the parties who are involved in the call.

For more information, refer to:

• Cisco Unified Communications Manager

Administration Guide, “Cisco Unified IP Phone” chapter.

• Cisco Unified Communications Manager

System Guide, “Cisco Unified IP Phones” chapter.

• Cisco Unified Communications Manager

Features and Services Guide, “Barge and Privacy” chapter.

For more information, refer to Cisco Unified

Communications Manager Features and Services Guide, “External Call Transfer Restrictions”

chapter.

For more information, refer to Cisco Unified

Communications Manager Features and Services Guide, “Presence” chapter.

For more information, refer to:

• Cisco Unified Communications Manager

Administration Guide, “Cisco Unified IP Phone Configuration” chapter.

Call Forward Allows users to redirect incoming calls to another

number.

Call park Allows users to park (temporarily store) a call and

then retrieve the call by using another phone in the Cisco Unified Communications Manager system.

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• Cisco Unified Communications Manager

System Guide, “Understanding Route Plans” chapter.

• Cisco Unified Communications Manager

Features and Services Guide, “Call Display Restrictions” chapter.

For more information, refer to:

• Cisco Unified Communications Manager

Administration Guide, “Configuring Directory Numbers” chapter.

• Cisco Unified Communications Manager

System Guide, “Cisco Unified IP Phones” chapter.

• “Specifying Options that Appear on the User

Options Web Pages” section on page 5-12

For more information, refer to Cisco Unified

Communications Manager Features and Services Guide, “Call Park” chapter.

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Chapter 5 Configuring Features, Templates, Services, and Users

Telephony Features Available for the Cisco Unified IP Phone

Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued)

Feature Description Configuration Reference

Call pickup Allows users to redirect a call that is ringing on

another phone within their pickup group to their phone.

Call waiting Indicates (and allows users to answer) an incoming

call that rings while on another call. Displays incoming call information on the phone screen.

Caller ID Displays caller identification such as a phone

number, name, or other descriptive text on the phone screen.

Call Back Provides users with an audio and visual alert on the

phone when a busy or unavailable party becomes available.

Conference • Allows a user to talk simultaneously with

multiple parties by calling each participant individually. Conference features include Conference, Join, cBarge, and Meet-Me.

• Allows a non-initiator in a standard (ad hoc)

conference to add or remove participants; also allows any conference participant to join together two standard conferences on the same line.

For more information, refer to Cisco Unified Communications Manager System Guide, “Call Pickup” chapter.

Requires no configuration.

For more information, refer to:

• Cisco Unified Communications Manager

Administration Guide, “Configuring Cisco Unified IP Phones” chapter.

• Cisco Unified Communications Manager

System Guide, “Understanding Route Plans” chapter.

• Cisco Unified Communications Manager

Features and Services Guide, “Call Display Restrictions” chapter.

For more information, refer to Cisco

Unified

Communications Manager Features and

Services Guide, “Call Back” chapter.

• For more information, refer to Cisco Unified

Communications Manager System Guide,

“Cisco

Unified IP Phones” chapter.

• The Service parameter,

AdvanceAdhocConference, (disabled by default in Cisco Unified Communications Manager Administration) allows you to enable these features.

For complete information, see the Cisco Unified Communications Manager System Guide, “Conference Bridges” chapter.

Configurable call forward display

Allows you to specify information that appears on a phone when a call is forwarded. This information can include the caller name, caller number, redirected number, and original dialed number.

Direct transfer Allows users to connect two calls to each other

(without remaining on the line).

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Note Be sure to inform your users whether

these features are activated.

For more information, refer to:

• Cisco Unified Communications Manager

Administration Guide, “Cisco Unified IP Phone Configuration” chapter.

• Cisco Unified Communications Manager

System Guide, “Cisco Unified IP Phones” chapter.

For more information, refer to Cisco Unified Communications Manager System Guide, “Cisco Unified IP Phones” chapter.

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Chapter 5 Configuring Features, Templates, Services, and Users

Telephony Features Available for the Cisco Unified IP Phone

Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued)

Feature Description Configuration Reference

Do Not Disturb (DND)

When DND is turned on, either no audible rings occur during the ringing-in state of a call, or no audible or visual notifications of any type occur.

You can configure the phone to have a softkey template with a DND softkey or a phone-button template with DND as one of the selected features.

The following DND-related parameters are configurable in Cisco

Unified Communications

Manager Administration:

• Do Not Disturb—This check box allows you to

enable DND on a per-phone basis. Use Cisco Unified Communications Manager Administration > Device > Phone > Phone Configuration.

• DND Option—Choose “Call Reject” (to turn off

all audible and visual notifications), or “Ringer Off” (to turn off only the ringer). DND Option appears on both the Common Phone Profile window and the Phone Configuration window (Phone Configuration window value takes precedence).

• DND Incoming Call Alert—Choose the type of

alert to play, if any, on a phone for incoming calls when DND is active. This parameter is located on both the Common Phone Profile window and the Phone configuration window (Phone Configuration window value takes precedence).

For information about configuring, refer to Cisco

Unified

Communications Manager

Administration Guide, “Do Not Disturb” chapter.

• BLF Status Depicts DND—Enables DND status

to override busy/idle state.

Extension Mobility Service

Allows a user temporarily to apply a phone number and user profile settings to a shared Cisco Unified IP Phone by logging into the Extension Mobility service on that phone.

Extension Mobility can be useful if users work from a variety of locations within your company or if they share a workspace with coworkers.

Group call pickup Allows a user to answer a call ringing on a phone in

another group by using a group pickup code.

Hold/Resume Allows the user to move a connected call between an

active state and a held state.

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For more information, refer to Cisco Unified Communications Manager System Guide, “Cisco

Unified Communications Manager Extension Mobility and Phone Login Features” chapter.

For more information, refer to Cisco Unified

Communications Manager Features and Services Guide, “Call Pickup” chapter.

Requires no configuration, unless you want to use music on hold; see

“Music on hold” in this table

for information.

5-5

Chapter 5 Configuring Features, Templates, Services, and Users

Telephony Features Available for the Cisco Unified IP Phone

Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued)

Feature Description Configuration Reference

Immediate Divert Allows a user to transfer a ringing, connected, or

held call directly to a voice-messaging system. When a call is diverted, the line becomes available to make or receive new calls.

Join/Select Allows users to join two or more calls that are on one

line to create a conference call and remain on the call.

Malicious caller identification

Allows users to notify the system administrator about suspicious calls that are received.

(MCID)

Meet-Me conference

Allows a user to host a Meet-Me conference in which other participants call a predetermined number at a scheduled time.

Message waiting Indicator

A light on the handset that indicates that indicates that a user has one or more new voice messages.

For more information, refer to Cisco

Unified

Communications Manager Features and

Services Guide, “Immediate Divert” chapter.

For more information, refer to Cisco Unified Communications Manager System Guide, “Cisco Unified IP Phones” chapter.

For more information refer to:

• Cisco Unified Communications Manager

System Guide, “Cisco Unified IP Phones” chapter.

• Cisco Unified Communications Manager

Features and Services Guide, “Malicious Call Identification” chapter.

For more information refer to Cisco Unified Communications Manager Administration Guide, “Meet-Me Number/Pattern Configuration” chapter.

For more information refer to:

• Cisco Unified Communications Manager

Administration Guide, “Message Waiting Configuration” chapter.

• Cisco Unified Communications Manager

System Guide, “Voice Mail Connectivity to Cisco Unified Communications Manager” chapter.

Multilevel Precedence and Preemption (MLPP)

Provides a method of prioritizing calls within your phone system. Use this feature when users work in an environment where they need to make and receive urgent or critical calls.

For more information refer to Cisco Unified

Communications Manager Features and Services Guide, “Multilevel Precedence and Preemption”

chapter.

Music on hold Plays music while callers are on hold. For more information refer to Cisco Unified

Communications Manager Features and Services Guide, “Music On Hold” chapter.

Onhook call transfer

Allows a user to press a single Transfer softkey and then go onhook to complete a call transfer.

For more information refer to Cisco Unified Communications Manager System Guide, “Cisco Unified IP Phones” chapter.

Other group pickup Allows a user to answer a call ringing on a phone in

another group that is associated with the user's group.

Presence-enabled directories

Allows a user to monitor the call state of another directory number (DN) listed in call logs, speed-dials, and corporate directories. The Busy

For more information refer to Cisco Unified Communications Manager System Guide, “Call Pickup” chapter.

For more information, refer to Cisco Unified

Communications Manager Features and Services Guide, “Presence” chapter.

Lamp Field (BLF) for the DN displays the call state.

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Chapter 5 Configuring Features, Templates, Services, and Users

Telephony Features Available for the Cisco Unified IP Phone

Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued)

Feature Description Configuration Reference

Privacy Prevents users who share a line from adding

themselves to a call and from viewing information on their phone screens about the other user’s call.

Quality Reporting Tool (QRT )

Allows users to use the QRT softkey on a phone to submit information about problem phone calls. QRT can be configured for either of two user modes, depending upon the amount of user interaction desired with QRT.

Redial Allows users to call the most recently dialed phone

number by pressing a button.

Ring setting Identifies ring type used for a line when a phone has

another active call.

For more information refer to Cisco

Unified

Communications Manager Features and

Services Guide “Barge and Privacy” chapter.

For more information refer to:

• Cisco Unified Communications Manager

System Guide, “Cisco Unified IP Phones” chapter.

• Cisco Unified Communications Manager

Features and Services Guide, “Quality Report Tool” chapter.

Requires no configuration.

For more information refer to:

• Cisco Unified Communications Manager

Administration Guide, “Configuring Directory Numbers” chapter.

Services Allows you to use the Cisco Unified IP Phone

Services Configuration menu in Cisco Unified

Communications Manager Administration to define and maintain the list of phone services to which users can subscribe.

Services URL button

Allows users to access services from a programmable button rather than by using the Services menu on a phone.

Shared line Allows a user to have multiple phones that share the

same phone number or allows a user to share a phone number with a coworker.

Speed-dialing Dials a specified number that has been previously

stored.

• Cisco Unified Communications Manager

Features and Services Guide, “Custom Phone Rings” chapter.

For more information refer to:

• Cisco Unified Communications Manager

Administration Guide, “Cisco Unified IP Phone Configuration” chapter.

• Cisco Unified Communications Manager

System Guide, “Cisco Unified IP Phone Services” chapter.

For more information refer to:

• Cisco Unified Communications Manager

Administration Guide, “Cisco Unified

Phone Configuration” chapter.

• Cisco Unified Communications Manager

System Guide, “Cisco Unified IP Phone Services” chapter.

For more information refer to Cisco Unified Communications Manager System Guide, “Cisco Unified IP Phones” chapter.

For more information refer to:

• Cisco Unified Communications Manager

Administration Guide, “Cisco Unified IP Phone Configuration” chapter.

• Cisco Unified Communications Manager

System Guide, “Cisco Unified IP Phones” chapter.

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Chapter 5 Configuring Features, Templates, Services, and Users

Telephony Features Available for the Cisco Unified IP Phone

Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued)

Feature Description Configuration Reference

Time-of-Day Routing

Transfer-direct transfer

Video mode Allows a user to select the video display mode for

Video Support Enable video support on the phone. For more information refer to:

Restricts access to specified telephony features by time period.

Transfer—The first invocation of Transfer will always initiate a new call by using the same directory number, after putting the active call on hold.

Direct Transfer—This transfer joins two established calls (call is in hold or in connected state) into one call and drops the feature initiator from the call. Direct Transfer does not initiate a consultation call and does not put the active call on hold.

viewing a video conference, depending on the modes configured in the system.

For more information refer to:

• Cisco Unified Communications Manager

Administration Guide, “Time Period Configuration” chapter.

• Cisco Unified Communications Manager

System Guide, “Time-of-Day Routing” chapter.

For more information, refer to the Cisco Unified

Communications Manager Administration Guide, “Understanding Directory Numbers” chapter.

For more information:

• Refer to Cisco Unified Communications

Manager Administration Guide, “Conference Bridge Configuration” chapter.

• Refer to Cisco Unified Communications

Manager System Guide, “Understanding

Video Telephony” chapter.

• Cisco Unified Communications Manager

Administration Guide, “Conference Bridge Configuration” chapter.

Voice messaging system

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5-8

Enables callers to leave messages if calls are unanswered.

• Cisco Unified Communications Manager

System Guide, “Understanding Video Telephony” chapter.

• Cisco VT Advantage Administration Guide,

“Overview of Cisco VT Advantage” chapter.

For more information refer to:

• Cisco Unified Communications Manager

Administration Guide, “Cisco Voice-Mail Port Configuration” chapter.

• Cisco Unified Communications Manager

System Guide, “Voice Mail Connectivity to Cisco Unified

Communications Manager”

chapter.

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Chapter 5 Configuring Features, Templates, Services, and Users

Creating Custom Phone Rings

You can customize the phone ring types available at your site by using a set of phone ring sounds that are provided by Cisco (PCM) files and editing the Ringlist.xml file.

Refer to Cisco Unified Communications Manager Features and Services Guide for more information.

Unified Communications Manager or by creating your own pulse code modulation

Configuring Corporate and Personal Directories

The Directories button on the Cisco Unified IP Phones 7960G/7940G gives users access to several directories. These directories can include:

• Corporate Directory—Allows a user to look up phone numbers for co-workers.

To support this feature, you must configure corporate directories. See the “Configuring Corporate

Directories” section on page 5-9 for more information.

• Personal Directory—Allows a user to store a set of personal numbers.

Creating Custom Phone Rings

To support this feature, you must provide the user with software to configure the personal directory. See the

“Configuring Personal Directory” section on page 5-9 for more information.

Configuring Corporate Directories

Cisco Unified Communications Manager uses a Lightweight Directory Access Protocol (LDAP) directory to store authentication and authorization information about users of Cisco Communications Manager applications that interface with Cisco Authentication establishes the users’ rights to access the system. Authorization identifies the telephony resources that a user is permitted to use, such as a specific telephone extension.

To install and set up these features, refer to the Cisco Unified Communications Manager Administration Guide, LDAP System Configuration, LDAP Directory Configuration, and LDAP Authentication Configuration chapters.

After the LDAP directory configuration completes, users can use the Corporate Directory service on your Cisco

Unified IP Phone 7960G or 7940G to look up users in the corporate directory.

Configuring Personal Directory

Personal Directory consists of the following features:

• Personal Address Book (PAB)

• Personal Fast Dials (Fast Dials)

Unified

Unified Communications Manager.

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• Address Book Synchronization Tool (TABSynch)

Users can access Personal Directory features by these methods:

• From a web browser—Users can access the PAB and Fast Dials features from the Cisco Unified

Communications Manager User Options web pages

• From the Cisco Unified IP Phone—Users can choose Directories > Personal Directory to access

the PAB and Fast Dials features from their phones

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Modifying Phone Button Templates

• From a Microsoft Windows application—Users can use the TABSynch tool to synchronize their

PABs with Microsoft Windows Address Book (WAB). Customers who want to use the Microsoft Outlook Address Book (OAB) should begin by importing the data from the OAB into the Windows Address Book (WAB). TabSync can then be used to synchronize the WAB with Personal Directory.

To configure Personal Directory from a web browsers, users must access their User Options web pages. You must provide users with a URL and login information.

To synchronize with Microsoft Outlook, users must install the TABSynch utility, provided by you. To obtain the TABSynch software to distribute to users, choose Application > Plugins from Cisco Communications Manager Administration, then locate and click Cisco Unified IP Phone Address Book Synchronizer.

Modifying Phone Button Templates

Although the Cisco Unified IP Phones 7960G and 7940G support similar features, each phone model can implement these features differently. Modify phone button templates to assign features to phone buttons and to customize features for a phone model.

Ideally, you modify templates before registering phones on the network. In this way, you can access customized phone button template options from Cisco Administration during registration.

Chapter 5 Configuring Features, Templates, Services, and Users

Unified

Unified Communications Manager

To modify a phone button template, choose Device > Device Settings> Phone Button Template from

Unified Communications Manager Administration. To assign a phone button template to a phone,

Cisco use the Phone Button template field in the Cisco Phone Configuration window. Refer to Cisco Unified and Cisco Unified Communications Manager System Guide for more information.

The number of buttons and features that you can customize varies based upon Cisco Unified IP Phone model. Familiarize yourself with the configuration options described in

Ta b l e 5-2 Standard Phone Button Templates Listed by Model

Cisco Unified IP Phone Model Standard Phone Button Template Description

Cisco Unified IP Phone 7960G The standard Cisco Unified IP Phone 7960G template uses buttons 1 and 2 for lines

and uses buttons 3 through 6 as speed dials or for access to services. Access other phone features, such as call park, call forward, redial, hold, resume, voice messaging system, conferencing, and so on using softkeys on the Cisco Unified

Cisco Unified IP Phone 7940G The Cisco Unified IP Phone 7940G comes with preconfigured phone button

templates:

• 7940G (2-Line)—Uses button 1 and 2 for lines.

• 7940G (1-Line)—Uses button 1 for line 1 and button 2 for speed dial.

All Cisco Unified IP Phone 7940G phones use one of these templates.

Access phone features, such as call park, call forward, redial, hold, resume, voice messaging system, conferencing, and so on, using softkeys on the Cisco Unified

IP Phone 7960G.

IP Phone 7940G.

Unified Communications Manager Administration

Communications Manager Administration Guide

Table 5-2.

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Chapter 5 Configuring Features, Templates, Services, and Users

Configuring Softkey Templates

Using Cisco Unified Communications Manager Administration, you can manage softkeys associated with applications that are supported by the Cisco Cisco

Unified Communications Manager supports two types of softkey templates: standard and nonstandard. Standard softkey templates include Standard User, Standard Feature, Standard IPMA Assistant, Standard IPMA Manager, and Standard IPMA Shared Mode Manager. An application that supports softkeys can have one or more standard softkey templates associated with it. You can modify a standard softkey template by making a copy of it, giving it a new name, and making updates to that copied softkey template. You can also modify a nonstandard softkey template.

To configure softkey templates, select Device > Device Settings > Softkey Template from Cisco

Unified Communications Manager Administration. To assign a softkey template to a phone, use the Softkey Template field in the Cisco Configuration window. Refer to Cisco Unified Unified Communications Manager System Guide for more information.

Setting Up Services

Configuring Softkey Templates

Unified IP Phones 7940G and 7960G.

Unified Communications Manager Administration Phone

Communications Manager Administration Guide, Cisco

The Services button on the Cisco Unified IP Phones 7960G and 7940G gives users access to Cisco Unified interactive content with text and graphics on the phone. Examples of services include local movie times, stock quotes, and weather reports. You can create customized applications for your site.

Before a user can access any service,

• You as the system administrator must use Cisco Unified Communications Manager Administration

• The user must subscribe most to services using the Cisco Unified Communications Manager User

Before you set up services, gather the URLs for the sites you want to set up and verify that users can access those sites from your corporate IP telephony network.

To set up these services, choose Device > Device Settings > Phone Services from Cisco Unified Administration Guide and Cisco Unified Communications Manager System Guide for more information.

After you configure these services, verify that your users have access to the Cisco select and subscribe to configured services. See the

Phone Features” section on page A-2 for a summary of the information that you must provide to end

users.

IP Phone Services. These services comprise XML applications that enable the display of

to configure available services.

Options application. This web-based application provides a graphical user interface (GUI) for limited, end-user configuration of IP Phone applications.

Communications Manager Administration. Refer to Cisco Unified Communications Manager

Unified Communications Manager IP Phone Options web-based application, from which they can

“How Users Subscribe to Services and Configure

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Note To configure extension mobility services for users, refer to Cisco Unified Communications Manager

Features and Services Guide.

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Chapter 5 Configuring Features, Templates, Services, and Users

Adding Users to Cisco Unified Communications Manager

Adding users to Cisco Unified Communications Manager allows you to display and maintain information about users and allows each user to perform these tasks:

• Access the corporate directory and other customized directories from a Cisco Unified IP Phone

• Create a personal directory

• Set up speed dial and call forwarding numbers

• Subscribe to services that are accessible from a Cisco Unified IP Phone

You can add users to Cisco Unified Communications Manager using either of these methods:

• To add users individually, choose User Management > End User from

Cisco

Unified Communications Manager Administration.

Refer to Cisco Unified Communications Manager Administration Guide for more information about adding users. Refer to Cisco Unified Communications Manager System Guide for details about user information.

• To add users in batches, use the Bulk Administration Tool. This method also enables you to set an

identical default password for all users.

Refer to Cisco Unified Communications Manager Bulk Administration Guide for details.

Managing the User Options Web Pages

From the User Options web page, users can customize and control several phone features and settings. For detailed information about the User Options web pages, refer to Cisco Unified IP Phone 7960G and 7940G Phone Guide.

Giving Users Access to the User Options Web Pages

Before a user can access the User Options web pages, you must use Cisco Unified Communications Manager Administration to add the user to a standard Cisco Unified Communications Manager end user group: choose User Management > User Groups.

For additional information, refer to Cisco Unified Communications Manager Administration Guide, “End User Configuration” section.

Specifying Options that Appear on the User Options Web Pages

Most options that are on the User Options web pages appear by default. However, the following options must be set by the system administrator by using Enterprise Parameters Configuration settings in Cisco Unified Communications Manager Administration:

• Show Ring Settings

• Show Line Text Label Settings

5-12

• Show Call Forwarding

Note The settings apply to all User Options web pages at your site.

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Chapter 5 Configuring Features, Templates, Services, and Users

To specify the options that appear on the User Options web pages, follow these steps:

Procedure

Step 1 From Cisco Unified Communications Manager Administration, choose System > Enterprise

Parameters.

The Enterprise Parameters Configuration window displays.

Step 2 In the CCMUser Parameters area, specify whether a parameter appears on the User Options web pages

by choosing one of these values from the Parameter Value drop-down list box for the parameter:

• True—Option displays on the User Options web pages (default except for Show Ring Settings,

Show Line Text Label, and Show Call Forwarding).

• False—Option does not display on the User Options web pages.

• Show All Settings—All call forward settings display on the User Options web pages (default).

• Hide All Settings—No call forward settings display on the User Options web pages.

• Show Only Call Forward All—Only call forward all calls displays on the User Options web pages.

Managing the User Options Web Pages

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Managing the User Options Web Pages

Chapter 5 Configuring Features, Templates, Services, and Users

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CHAP T ER

Viewing Model Information, Status, Statistics, and Security Information on the Cisco Unified IP Phone

This chapter describes how to access and use the following menus and screens on the Cisco

Unified IP Phone:

• Model Information screen—Displays hardware and software information about the phone.

• Status menu—Provides access to screens that display the status messages, network statistics, and

firmware versions.

• Call Statistics screen—Displays counters and statistics for the current call.

• Security Configuration menu—Displays information about security on the phone and provides

access to the CTL File menu and to the Trust List menu.

You can use the information on these screens to monitor the operation of a phone and to assist with troubleshooting. In addition, from the CTL File menu, you can unlock and remove the CTL file from the phone.

You can also obtain much of this information, and obtain other related information, remotely through a phone’s web page. For more information, see

Remotely.”

Chapter 7, “Monitoring the Cisco Unified IP Phone

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For more information about troubleshooting, see Chapter 8, “Troubleshooting and Maintenance.”

This chapter includes these topics:

• Model Information Screen, page 6-2

• Status Menu, page 6-2

• Call Statistics Screen, page 6-10.

• Security Configuration Menu, page 6-12

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Chapter 6 Viewing Model Information, Status, Statistics, and Security Information on the Cisco Unified IP Phone

Model Information Screen

The Model Information screen displays this information:

• Model Number—Model number of the phone.

• MAC Address—MAC address of the phone.

• APP Load ID—Identifies the JAR file running on the phone.

• Boot Load ID—Identifies the factory-installed load running on the phone.

• Serial Number—Serial number of the phone.

• Load File—Identifies the factory-installed load running on the phone.

• CTL—Displays the MD5 hash of the certificate trust list (CTL) file that is installed in the phone. If

no CTL file is installed on the phone, this field displays No. (The CTL file installs automatically when the phone reboots or resets. For more information about this file, refer to Cisco Unified Communications Manager Security Guide.)

• MIC—Indicates whether a manufacturing installed certificate (used for the security features) is

installed on the phone.

• LSC—Indicates whether a locally significant certificate (used for the security features) is installed

To display the Model Information menu, press the Settings button and then select Model Information.

To exit the Model Information menu, press the Exit softkey.

Status Menu

The Status menu includes these options, which provide information about the phone and its operation:

• Status Messages—Displays the Status Messages screen, which shows a log of important system

• Network Statistics—Displays the Network Statistics screen, which shows Ethernet traffic statistics.

• Firmware Versions—Displays the Firmware Versions screen, which shows information about the

• Expansion Module Stats—Displays the Expansion Module Stats screen, which shows information

To display the Status menu, press the Settings button and then select Status.

To exit the Status menu, press the Exit softkey.

on the phone.

messages. For more information, see the

For more information, see the

firmware running on the phone. For more information, see the

on page 6-8.

about the Cisco information, see the

Unified IP Phone Expansion Module 7914, if connected to the phone. For more

“Expansion Module Stats Screen” section on page 6-9.

“Network Statistics Screen” section on page 6-7.

“Status Messages Screen” section on page 6-3.

“Firmware Versions Screen” section

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Chapter 6 Viewing Model Information, Status, Statistics, and Security Information on the Cisco Unified IP Phone

Status Messages Screen

You can access the Status Messages screen at any time, even if the phone has not finished starting up.

Table 6-1 describes the status messages that might appear. This table also includes actions you can take

to address errors that are indicated.

To display the Status Messages screen, follow these steps:

Procedure

Step 1 Press the Settings button.

Step 2 Select Status.

Step 3 Select Status Messages.

To exit the Status Messages screen, press the Exit softkey.

Ta b l e 6-1 Status Messages on the Cisco Unified IP Phones 7960G and 7940G

Status Menu

Message Description Possible Explanation and Action

BootP server used The phone obtained its IP address from a

None. This message is informational only.

BootP server rather than a DHCP server.

File auth error An error occurred when the phone tried to

validate the signature of a signed file. This message includes the name of the file that failed.

• The file is corrupted. If the file is a phone

configuration file, delete the phone from the Cisco Unified

Communications Manager database using Cisco Unified Manager Administration. Then add the phone back to the Cisco Unified

Communications Manager database using Cisco Unified

Communications Manager

Administration.

• There is a problem with the CTL file and the key

for the server from which files are obtained is bad. In this case, run the CTL client and update the CTL file, making sure that the proper TFTP servers are included in this file.

Communications

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Status Menu

Table 6-1 Status Messages on the Cisco Unified IP Phones 7960G and 7940G (continued)

Message Description Possible Explanation and Action

CFG file not found The name-based and default configuration file

was not found on the TFTP Server.

The configuration file for a phone is created when the phone is added to the Cisco Unified Manager database. If the phone has not been added to the Cisco Unified

Communications Manager

database, the TFTP server generates a

response.

Found

• Phone is not registered with Cisco

Unified

Communications Manager.

You must manually add the phone to Cisco Unified

Communications Manager if you are not allowing phones to auto-register. See the

“Adding Phones with Cisco Unified Communications Manager Administration” section on page 2-9 for details.

• If you are using DHCP, verify that the DHCP

server is pointing to the correct TFTP server.

Communications

CFG File Not

• If you are using static IP addresses, check

configuration of the TFTP server. See the

“Network Configuration Menu” section on page 4-4 for details on assigning a TFTP server.

CFG TFTP Size Error The configuration file is too large for file

Power cycle the phone.

system on the phone.

Checksum Error Downloaded software file is corrupted. Obtain a new copy of the phone firmware and place

it in the TFTPPath directory. You should only copy files into this directory when the TFTP server software is shut down, otherwise the files may be corrupted.

DHCP timeout DHCP server did not respond. • Network is busy—The errors should resolve

themselves when the network load reduces.

• No network connectivity between the DHCP

server and the phone—Verify the network connections.

• DHCP server is down—Check configuration of

DHCP server.

• Errors persist—Consider assigning a static IP

address. See the

“Network Configuration Menu” section on page 4-4 for details on assigning a

static IP address.

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Table 6-1 Status Messages on the Cisco Unified IP Phones 7960G and 7940G (continued)

Message Description Possible Explanation and Action

DNS timeout DNS server did not respond. • Network is busy—The errors should resolve

themselves when the network load reduces.

• No network connectivity between the DNS

server and the phone—Verify the network connections.

• DNS server is down—Check configuration of

DNS server.

DNS unknown host DNS could not resolve the name of the TFTP

server or Cisco Unified

Communications

Manager.

Duplicate IP Another device is using the IP address assigned

to the phone.

• Verify that the host names of the TFTP server or

Cisco Unified

Communications Manager are

configured properly in DNS.

• Consider using IP addresses rather than host

names.

• If the phone has a static IP address, verify that

you have not assigned a duplicate IP address. See the

“Network Configuration Menu” section on

page 4-4 section for details

Error update locale One or more localization files could not be

found in the TFTPPath directory or were not valid. The locale was not changed.

IP address released The phone has been configured to release its IP

address.

Load ID incorrect Load ID of the software file is of the wrong

type.

• If you are using DHCP, check the DHCP server

configuration.

From Cisco Unified Operating System Administration, check that the following files are located within the subdirectories in TFTP File Management.

• Located in subdirectory with same name as

network locale:

–

tones.xml

• Located in subdirectory with same name as user

locale:

–

glyphs.xml

–

dictionary.xml

–

kate.xml

The phone remains idle until it is power cycled or you reset the DHCP address. See the

“Network Configuration Menu” section on page 4-4 section for

details.

Check the load ID assigned to the phone (from Cisco Unified

Communications Manager, choose Device >

Phone). Verify that the load ID is entered correctly.

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Status Menu

Table 6-1 Status Messages on the Cisco Unified IP Phones 7960G and 7940G (continued)

Message Description Possible Explanation and Action

Load rejected HC The application that was downloaded is not

compatible with the phone’s hardware.

No default router DHCP or static configuration did not specify a

default router.

No DNS server IP A name was specified but DHCP or static IP

configuration did not specify a DNS server address.

Programming Error The phone failed during programming. Attempt to resolve this error by power cycling the

XmlDefault.cnf.xml,

Name of the configuration file. None. This is an informational message indicating or .cnf.xml corresponding to the phone device name

TFTP access error TFTP server is pointing to a directory that does

not exist.

TFTP file not found The requested load file (.bin) was not found in

the TFTPPath directory.

Occurs if you were attempting to install a version of software on this phone that did not support hardware changes on this newer phone.

Check the load ID assigned to the phone (from Cisco Unified

Communications Manager, choose Device > Phone). Re-enter the load displayed on the phone. See the

“Firmware Versions Screen” section on

page 6-8 to verify the phone setting.

• If the phone has a static IP address, verify that

the default router has been configured. See the

“Network Configuration Menu” section on page 4-4 section for details.

• If you are using DHCP, the DHCP server has not

provided a default router. Check the DHCP server configuration.

• If the phone has a static IP address, verify that

the DNS server has been configured. See the

“Network Configuration Menu” section on page 4-4 section for details.

• If you are using DHCP, the DHCP server has not

provided a DNS server. Check the DHCP server configuration.

phone. If the problem persists, contact Cisco technical support for additional assistance.

the name of the configuration file for the phone.

• If you are using DHCP, verify that the DHCP

server is pointing to the correct TFTP server.

• If you are using static IP addresses, check

configuration of TFTP server. See the

“Network Configuration Menu” section on page 4-4 for

details on assigning a TFTP server.

From Cisco Unified Operating System Administration, make sure that the phone load file is listed in TFTP File Management.

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Status Menu

Table 6-1 Status Messages on the Cisco Unified IP Phones 7960G and 7940G (continued)

Message Description Possible Explanation and Action

TFTP server not authorized

TFTP timeout TFTP server did not respond. • Network is busy—The errors should resolve

The specified TFTP server could not be found in the phone’s CTL.

• The DHCP server is not configured properly and

is not serving the correct TFTP server address. In this case, update the TFTP server configuration to specify the correct TFTP server.

• If the phone is using a static IP address, the

phone may be configured with the wrong TFTP server address. In this case, enter the correct TFTP server address in the Network Configuration menu on the phone.

• If the TFTP server address is correct, there may

be a problem with the CTL file. In this case, run the CTL client and update the CTL file, making sure that the proper TFTP servers are included in this file.

themselves when the network load reduces.

• No network connectivity between the TFTP

server and the phone—Verify the network connections.

Network Statistics Screen

The Network Statistics displays information about the phone and network performance. Tab le 6-2 explains components of text messages that might appear in this screen.

To display the Network Statistics screen, follow these steps:

Procedure

Step 1 Press the Settings button.

Step 2 Select Status.

Step 3 Select Network Statistics.

To exit the Network Statistics screen, press the Exit softkey.

Ta b l e 6-2 Network Statistics Message Components

Message Component Description

Rcv Frames Number of packets received by the phone

Xmt Number of packets transmitted by the phone

REr Number of error packets received by the phone

• TFTP server is down—Check configuration of

TFTP server.

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Chapter 6 Viewing Model Information, Status, Statistics, and Security Information on the Cisco Unified IP Phone

Table 6-2 Network Statistics Message Components (continued)

Message Component Description

Bcast Number of broadcast packets received by the phone

One of the following values:

Initialized TCP-timeout CM-closed-TCP TCP-Bad-ACK CM-reset-TCP CM-aborted-TCP CM-NAKed KeepaliveTO Failback Phone-Keypad Phone-Re-IP Reset-Reset Reset-Restart Phone-Reg-Rej Load Rejected HC CM-ICMP-Unreach Phone-Abort

Elapsed Time Amount of time that has elapsed since the phone last rebooted

Port 1 Link state and connection of the PC port (for example, Auto 100 Mb

Port 2 Link state and connection of the Network port

Cause of the last reset of the phone

Full-Duplex

means that the PC port is in a link up state and has

auto-negotiated a full-duplex, 100-Mbps connection)

Firmware Versions Screen

The Firmware Versions screen displays the following information about the firmware running on the phone:

• App Load ID—Version of the phone application running on the phone

• Boot Load ID—Identifier of the factory-installed load running on the phone

• Version—Version of the firmware running on the phone

• DSP—Identifies the digital signal processor (DSP) software version used

• Expansion Module 1, Expansion Module 2—Identifies the load running on the Expansion Module

or Expansion Modules, if connected to the phone

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To display the Firmware Version screen, follow these steps:

Procedure

Step 1 Press the Settings button.

Step 2 Select Status.

Step 3 Select Firmware Versions.

To exit the Firmware Version screen, press the Exit softkey.

Expansion Module Stats Screen

The Expansion Module Stats screen displays information about each Cisco Unified IP Phone Expansion Module 7914 that is connected to the phone.

Table 6-3 explains the information that is displayed on this screen for each connected expansion module.

You can use this information to troubleshoot the expansion module, if necessary. In the Expansion Module Stats screen, a statistic preceded by “A” is for the first expansion module. A statistic preceded by “B” is for the second expansion module.

Status Menu

To display the Expansion Module Stats screen, follow these steps:

Procedure

Step 1 Press the Settings button.

Step 2 Select Status.

Step 3 Select Expansion Module Stats.

To exit the Expansion Module Stats screen, press the Exit softkey.

Ta b l e 6-3 Expansion Module Statistics

Item Description

Link State Overall expansion module status

RX Discarded Bytes Number of bytes discarded due to errors

RX Length Err Number of packets discarded due to improper length

RX Checksum Err Number of packets discarded due to invalid checksum information

RX Invalid Message Number of packets that have been discarded because a message was invalid

or unsupported

TX Retransmit Number of packets that have been retransmitted to the expansion module

TX Buffer Full Number of packets discarded because the expansion module was not able to

accept new messages

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Call Statistics Screen

The Call Statistics screen displays counters statistics and voice quality metrics in these ways:

• During call—You can view the call information by pressing the ? button twice rapidly.

• After the call—You can view the call information captured during the last call by displaying the Call

Statistics screen.

Note You can remotely view the call statistics information by using a web browser to access the

Streaming Statistics web page. For more information about remote monitoring, see

“Monitoring the Cisco Unified IP Phone Remotely.”

A single call can have multiple voice streams, but data is captured for only the last voice stream. A voice stream is a packet stream between two endpoints. If one endpoint is put on hold, the voice stream stops even though the call is still connected. When the call resumes, a new voice packet stream begins, and the new call data overwrites the former call data.

To display the Call Statistics screen for information about the last voice stream, follow these steps:

Chapter 7,

Procedure

Step 1 Press the Settings button.

Step 2 Select Status.

Step 3 Select Call Statistics.

To exit the Call Statistics Screen screen, press the Exit softkey.

The Call Statistics Screen displays the items shown in 6-4.

Ta b l e 6-4 Call Statistics Items

Item Description

RxType Type of voice stream received (RTP streaming audio): G.729, G.711 u-law,

RxSize Size of voice packets, in milliseconds, in the receiving voice stream (RTP

RxCnt Number of RTP voice packets received since voice stream was opened.

TxSize Size of voice packets, in milliseconds, in the transmitting voice stream.

TxCnt Number of RTP voice packets transmitted since voice stream was opened.

G.711 A-law, or Lin16k.

streaming audio).

Note This number is not necessarily identical to the number of RTP voice

packets received since the call began because the call might have been placed on hold.

Note This number is not necessarily identical to the number of RTP voice

packets transmitted since the call began because the call might have been placed on hold.

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Table 6-4 Call Statistics Items (continued)

Item Description

Avg Jtr Estimated average RTP packet jitter (dynamic delay that a packet

encounters when going through the network) observed since the receiving voice stream was opened.

Max Jtr Maximum jitter observed since the receiving voice stream was opened.

RxDisc Number of RTP packets in the receiving voice stream that have been

discarded (bad packets, too late, and so on).

Note The phone will discard payload type 19 comfort noise packets that

are generated by Cisco Gateways, which will increment this counter.

RxLost Missing RTP packets (lost in transit).

Voice Quality Metrics

MOS LQK Score that is an objective estimate of the mean opinion score (MOS) for

listening quality (LQK) that rates from 5 (excellent) to 1 is based on audible concealment events due to frame loss in the preceding 8-second interval of the voice stream. For more information, see the

“Monitoring the Voice Quality of Calls” section on page 8-15.

Note The MOS LQK score can vary based on the type of codec that the

Cisco Unified IP Phone uses.

Avg MOS LQK Average MOS LQK score observed for the entire voice stream.

Min MOS LQK Lowest MOS LQK score observed from start of the voice stream.

Max MOS LQK Baseline or highest MOS LQK score observed from start of the voice

stream.

These codecs provide the following maximum MOS LQK score under normal conditions with no frame loss:

Call Statistics Screen

(bad). This score

• G.711 gives 4.5

• G.729 A /AB gives 3.7

MOS LQK Version Version of the Cisco proprietary algorithm used to calculate MOS LQK

scores.

Cmltve Conceal Ratio Total number of concealment frames divided by total number of speech

frames received from start of the voice stream.

Interval Conceal Ratio Ratio of concealment frames to speech frames in preceding 3-second

interval of active speech. If using voice activity detection (VAD), a longer interval might be required to accumulate 3 seconds of active speech.

Max Conceal Ratio Highest interval concealment ratio from start of the voice stream.

Conceal Secs Number of seconds that have concealment events (lost frames) from the

start of the voice stream (includes severely concealed seconds).

Severely Conceal Secs Number of seconds that have more than 5 percent concealment events (lost

frames) from the start of the voice stream.

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Security Configuration Menu

The Security Configuration menu displays information about security on the phone and provides access to the CTL File menu and to the Trust List menu. The Security Configuration menu contains these options:

• Web Access—Indicates whether web access is enabled or disabled for the phone. You configure web

access with Cisco Unified Communications Manager Administration.

• Security Mode—Displays the security mode that is set for the phone. You configure the security

mode in Cisco

• MIC—Indicates whether a manufacturing installed certificate is installed on the phone.

• LSC—Indicates whether a locally significant certificate is installed on the phone.

Also lets you enter an authorization string for an LSC. For more information, see the “Configuring

Security on the Cisco Unified IP Phone” section on page 3-10.

• CTL File—If a CTL file is installed on the phone, provides access to the CTL File menu. A locked

padlock icon in this option indicates that the CTL file is locked. An unlocked padlock icon indicates that the CTL file is unlocked. If a CTL file is not installed on the phone, this option displays Not Installed. For more information, see the

• Trust List—If a CTL file is installed on the phone, provides access to the Trust List menu. For more

information, see the

• CAPF—Displays the IP address and the port of the CAPF server that the phone uses.

Unified Communications Manager Administration.

“Trust List Menu” section on page 6-14.

“CTL File Menu” section on page 6-12.

CTL File Menu

To display the Security Configuration menu, press the Settings button and then select Security Configuration.

To exit the Security Configuration menu, press the Exit softkey.

If a CTL file is installed on the phone, you can access the CTL File menu by pressing the Settings button and choosing Security Configuration > CTL File.

To exit the CTL File menu, press the Exit softkey.

The CTL File menu contains these options:

• CTL File—Displays the MD5 hash of the certificate trust list (CTL) file that is installed in the

phone. (If security is configured for the phone, the CTL file installs automatically when the phone reboots or resets. For more information about this file, refer to Cisco Unified Communications Manager Security Guide.) Also lets you unlock the CTL file and remove it from the phone.

A locked padlock icon in this option indicates that the CTL file is locked. An unlocked padlock icon indicates that the CTL file is unlocked.

• Call Manager/ TFPT—IP address of a Cisco Unified Communications Manager and TFTP server

used by the phone. Also displays a certificate icon if a certificate is installed for this server (see

Figure 6-1).

• CAPF—IP address of the CAPF server used by the phone. Also displays a certificate icon if a

certificate is installed for this server.

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• Communications Manager—IP address of the Cisco Unified Communications Manager server used

by the phone. Also displays a certificate icon if a certificate is installed for this server (see

Figure 6-1).

• TFTP Server—IP address of a TFTP server used by the phone. Also displays a certificate icon if a

certificate is installed for this server (see

Figure 6-1 Certificate Icon

If the primary TFTP server (TFTP Server 1) or the backup TFTP server (TFTP Server 2) is not listed in the CTL file, you must unlock the CTL file before you can save changes that you make to the TFTP Server 1 option on the Network Configuration menu. (For information about changing this option, see

“Network Configuration Menu” section on page 4-4.)

the

To unlock the CTL file and change the TFTP Server 1 option or remove the CTL file, follow these steps:

Procedure

Figure 6-1).

Security Configuration Menu

Step 1 Press **# to unlock options on the Security Configuration menu.

For detailed information about unlocking options, see the “Unlocking and Locking Options” section on

page 4-2.

Step 2 Pressing the Settings button and choose Security Configuration > CTL File.

The CTL File menu displays.

Step 3 Highlight the CTL option.

Step 4 Press the Unlock softkey to unlock the CTL file.

Step 5 Take one of these actions:

• Change the TFTP Server 1 option on the Network Configuration menu.

When you save your changes, the CTL file is locked again automatically.

• Press the Erase softkey to remove the CTL file from the phone.

The CTL file is removed and the phone resets.

Note When you press the Unlock softkey, it changes to Lock. If you decide not to change the TFTP

Server 1 option or not to erase the CTL file, press the Lock softkey to lock the CTL file.

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Security Configuration Menu

Trust List Menu

The Trust List menu displays information about all of the servers that the phone trusts.

If a CTL file is installed on the phone, you can access the Trust List menu by pressing the Settings button and choosing Security Configuration > Trust List.

To exit the Trust List menu, press the Exit softkey.

The Trust List menu contains these options:

• Communications Manager / TFPT—IP address of a trusted Cisco Unified Communications

• CAPF—IP address of the trusted CAPF server used by the phone. Also displays a certificate icon if

• Communications Manager—IP address of the trusted Cisco Unified Communications Manager

• SRST—IP address of the trusted SRST router that is available to the phone, if such a devices has

• TFTP Server—IP address of a TFTP server used by the phone. Also displays a certificate icon if a

Chapter 6 Viewing Model Information, Status, Statistics, and Security Information on the Cisco Unified IP Phone

Manager and TFTP server used by the phone. Also displays a certificate icon if a certificate is installed for this server (see

a certificate is installed for this server (see

server used by the phone. Also displays a certificate icon if a certificate is installed for this server (see

Figure 6-1).

been configured in Cisco certificate icon if a certificate is installed for this device (see

certificate is installed for this server (see

Figure 6-1).

Unified Communications Manager Administration. Also displays a

Figure 6-1).

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CHAP T ER

Monitoring the Cisco Unified IP Phone Remotely

Each Cisco Unified IP Phone has a web page from which you can view a variety of information about the phone, including:

• Device information

• Network configuration information

• Network statistics

• Device logs

• Streaming statistics

This chapter describes the information that you can obtain from the phone’s web page. You can use this information to remotely monitor the operation of a phone and to assist with troubleshooting.

You can also obtain much of this information directly from a phone. For more information, see

Chapter 6, “Viewing Model Information, Status, Statistics, and Security Information on the Cisco Unified IP Phone.”

For more information about troubleshooting the Cisco Unified IP Phone, Chapter 8, “Troubleshooting

and Maintenance.”

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This chapter includes these topics:

• Accessing the Web Page for a Phone, page 7-2

• Disabling and Enabling Web Page Access, page 7-3

• Device Information, page 7-3

• Network Configuration, page 7-4

• Network Statistics, page 7-7

• Device Logs, page 7-10

• Streaming Statistics, page 7-11

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Accessing the Web Page for a Phone

To access the web page for a Cisco Unified IP Phone, perform the following steps.

Note If you cannot access the web page, it may be disabled. See the “Disabling and Enabling Web Page

Access” section on page 7-3 for more information.

Procedure

Step 1 Obtain the IP address of the Cisco Unified IP Phone using one of these methods:

• Search for the phone in Cisco Unified Communications Manager by choosing Device > Phone.

Phones registered with Cisco and List Phones web page and at the top of the Phone Configuration web page.

• On the Cisco Unified IP Phone, press the Settings button, choose Network Configuration, and then

scroll to the IP Address option.

Step 2 Open a web browser and enter the following URL, where IP_address is the IP address of the

Cisco

Unified IP Phone:

http://IP_address

Unified Communications Manager display the IP address on the Find

Chapter 7 Monitoring the Cisco Unified IP Phone Remotely

The web page for a Cisco Unified IP Phone includes these topics:

• Device Information—Displays device settings and related information for the phone. For more

information, see the

• Network Configuration—Displays network configuration information and information about other

phone settings. For more information, see the

• Network Statistics—Includes the following hyperlinks, which provide information about network

“Device Information” section on page 7-3.

“Network Configuration” section on page 7-4.

traffic:

–

Ethernet—Displays information about Ethernet traffic. For more information, see the

“Network Statistics” section on page 7-7.

–

Port 1 (Network)—Displays information about network traffic to and from the 10/100 SW port on the phone. This port connects the phone to the network. For more information, see the

“Network Statistics” section on page 7-7.

–

Port 2 (Access)—Displays information about network traffic to and from the 10/100 PC port on the phone. This port connects the phone to a network device, such as a computer. For more information, see the

–

Port 3 (Phone)—Displays information about network traffic to and from the phone. For more information, see the

• Device Logs—Includes the following hyperlinks, which provide information that you can use for

“Network Statistics” section on page 7-7.

troubleshooting:

–

Debug Display—provides information that may be useful to the Cisco TAC if you require assistance with troubleshooting

–

Stack Statistics—Displays information about the phone’s stack tasks. For more information, see the

“Device Logs” section on page 7-10.

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–

Status Messages—Displays various system messages. For more information, see the “Device

Logs” section on page 7-10.

• Streaming Statistics—Includes the following hyperlink:

–

Stream 1—Display a variety of streaming statistics. For more information, see the “Streaming

Statistics” section on page 7-11.

Disabling and Enabling Web Page Access

For security purposes, you may choose to prevent access to the web pages for a phone. If you do so, you will prevent access to the web pages that are described in this chapter and to the Cisco Options.

To disable access to the web pages for a phone, follow these steps from Cisco Unified Communications Manager Administration:

Step 1 Choose Device > Phone.

Step 2 Specify the criteria to find the phone and click Find, or click Find to display a list of all phones.

Step 3 Click the device name to open the Phone Configuration window for the device.

Step 4 From the Web Access drop-down list box, choose Disabled.

Disabling and Enabling Web Page Access

Unified CM User

Step 5 Click Update.

Note Some features, such as Cisco Quality Report Tool, do not function properly without access to

the phone web pages. Disabling web access also affects any serviceability application that relies on web access, such as CiscoWorks.

To enable web page access when it is disabled, see the preceding steps about disabling access. Follow the same steps, but choose Enabled in

Device Information

The Device Information area on a phone’s web page displays device settings and related information for the phone.

To display the Device Information area, access the web page for the phone as described in the “Accessing

the Web Page for a Phone” section on page 7-2, and then click the Device Information hyperlink.

Ta b l e 7-1 Device Information Area Items

Item Description

MAC Address Media Access Control (MAC) address of the phone

Host Name Host name that the DHCP server assigned to the phone

Phone DN Directory number assigned to the phone

App Load ID Identifier of the firmware running on the phone

Table 7-1 describes these items.

Step 4 to enable the web page.

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Chapter 7 Monitoring the Cisco Unified IP Phone Remotely

Table 7-1 Device Information Area Items (continued)

Item Description

Boot Load ID Identifier of the factory-installed load running on the phone

Ve rs i on Version of the phone hardware

Expansion Module 1 Phone load ID for the first Cisco Unified IP Phone Expansion Module 7914,

if connected to the phone

Expansion Module 2 Phone load ID for the second Cisco Unified IP Phone Expansion Module

7914, if connected to the phone

Hardware Revision Version of the phone hardware

Serial Number Serial number of the phone

Model Number Model number of the phone

Codec Codec used by the phone

Amps Indicates whether 3 volt or 5 volt amplifier is being used by the phone

C3PO Revision Revision of the Cisco 3 port switch in the phone

Message Waiting Indicates if there is a voice message waiting on any line for this phone

Network Configuration

The Network Configuration area on a phone’s web page displays network configuration information and information about other phone settings.

You can view and set many of these items from the Network Configuration Menu the Cisco Unified IP Phone. For more information, see

Unified IP Phone.”

To display the Network Configuration area, access the web page for the phone as described in the

“Accessing the Web Page for a Phone” section on page 7-2, and then click the Network Configuration

hyperlink.

Ta b l e 7-2 Network Configuration Area Items

Item Description

DHCP Server IP address of the Dynamic Host Configuration Protocol (DHCP) server from

BOOTP Server Indicates whether the phone obtains its configuration from a Bootstrap

MAC Address Media Access Control (MAC) address of the phone.

Host Name Host name that the DHCP server assigned to the phone.

Domain Name Name of the Domain Name System (DNS) domain in which the phone

IP Address Internet Protocol (IP) address of the phone.

Subnet Mask Subnet mask used by the phone.

TFTP Server 1 Primary Trivial File Transfer Protocol (TFTP) server used by the phone.

Table 7-2 describes these items.

Chapter 4, “Configuring Network Settings on the Cisco

which the phone obtains its IP address.

Protocol (BootP) server.

resides.

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Chapter 7 Monitoring the Cisco Unified IP Phone Remotely

Table 7-2 Network Configuration Area Items (continued)

Item Description

Default Router 1–5 Default router used by the phone (Default Router 1) and optional backup

DNS Server 1–5 Primary Domain Name System (DNS) server (DNS Server 1) and optional

VLAN ID Auxiliary Virtual Local Area Network (VLAN) configured on a Cisco

Admin. VLAN Id Auxiliary VLAN in which the phone is a member.

Call Manager 1–5 Host names or IP addresses, in prioritized order, of the

Network Configuration

routers (Default Router 2–5.

backup DNS servers (DNS Server 2–5) used by the phone.

Catalyst switch in which the phone is a member.

Cisco

Unified Communications Manager servers with which the phone can register. An item can also show the IP address of an SRST router that is capable of providing limited Cisco functionality, if such a router is available.

For an available server, an item will show the Cisco Unified Communications Manager server IP address and one of the following states:

• Active—Cisco Unified Communications Manager server from which the

phone is currently receiving call-processing services.

• Standby—Cisco Unified Communications Manager server to which the

phone switches if the current server becomes unavailable.

Unified Communications Manager

• Blank—No current connection to this Cisco Unified Communications

Manager server.

An item may also include the Survivable Remote Site Telephony (SRST) designation, which identifies an SRST router capable of providing Cisco

Unified Communications Manager functionality with a limited feature set. This router assumes control of call processing if all other Cisco

Unified Communications Manager servers become unreachable. The SRST Cisco

Unified Communications Manager always appears last in the list

of servers, even if it is active.

An item will include a shield icon if the phone has an authenticated connection to the Cisco

Unified Communications Manager server. It will display a padlock icon if the phone has an authenticated connection to the Cisco

Unified Communications Manager server.

Information URL URL of the help text that appears on the phone.

Directories URL URL of the server from which the phone obtains directory information.

Messages URL URL of the server from which the phone obtains message services.

Services URL URL of the server from which the phone obtains Cisco Unified IP Phone

services.

DHCP Enabled Indicates whether DHCP is being used by the phone.

DHCP Address Released

Indicates the setting of the DHCP Address Released option on the phone’s Network Configuration menu.

Alternate TFTP Indicates whether the phone is using an alternative TFTP server.

Erase Configuration Indicates the setting of the Erase Configuration option on the phone’s

Network Configuration menu.

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7-5

Network Configuration

Chapter 7 Monitoring the Cisco Unified IP Phone Remotely

Table 7-2 Network Configuration Area Items (continued)

Item Description

Idle URL URL that the phone displays when the phone has not been used for the time

specified by Idle URL Time.

Idle URL Time Amount of time in seconds that elapses before the URL shown in Idle URL

appears.

Authentication URL URL that the phone uses to validate requests made to the phone web server.

Proxy Server URL URL used to proxy HTTP requests for access to non-local host addresses

from the phone HTTP client.

PC Port Disabled Indicates whether the PC port on the phone is enabled or disabled.

SW Port Configuration Speed and duplex of the switch port, where:

• A—Auto Negotiate

• 10H—10-BaseT / half duplex

• 10F—10-BaseT / full duplex

• 100H—100-BaseT / half duplex

• 100F—100-BaseT / full duplex

• No Link—No connection to the switch port

PC Port Configuration Speed and duplex of the switch port, where:

• A—Auto Negotiate

• 10H—10-BaseT / half duplex

• 10F—10-BaseT / full duplex

• 100H—100-BaseT / half duplex

• 100F—100-BaseT / full duplex

• No Link—No connection to the PC port

TFTP Server 2 Backup TFTP server that the phone uses if the primary TFTP server is

unavailable.

User Locale User locale associated with the phone user. Identifies a set of detailed

information to support users, including language, font, date and time formatting, and alphanumeric keyboard text information.

Network Locale Network locale associated with the phone user. Identifies a set of detailed

information to support the phone in a specific location, including definitions of the tones and cadences used by the phone.

Handset Only Mode Indicates whether the speakerphone and headset are enabled (No) or disabled

(Yes) on the phone. When the speakerphone and headset are disabled, the phone will function with the handset only.

User Locale Version Version of the user locale loaded on the phone.

Network Locale

Version of the network locale loaded on the phone.

Ve rs i on

GARP Enabled Indicates whether the phone learns MAC addresses from Gratuitous ARP

responses.

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Cisco 7960G, 7940G User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP)

CONTENTS

Preface

An Overview of the Cisco Unified IP Phone

Understanding the Cisco Unified IP Phones 7960G and 7940G

What Networking Protocols Are Used?

What Features are Supported on the Cisco Unified IP Phones 7960G and 7940G?

Feature Overview

Configuring Telephony Features

Understanding Security Features for Cisco Unified IP Phones

Configuring Network Parameters Using the Cisco Unified IP Phone

Providing Users with Feature Information

Overview of Supported Security Features

Understanding Security Profiles

Identifying Encrypted and Authenticated Phone Calls

Security Restrictions

Overview of Configuring and Installing Cisco Unified IP Phones

CAPF Interaction when the Phone Resets

Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager

Checklist for Configuring the Cisco Unified IP Phone 7960G and 7940G in Cisco Unified Communications Manager

Installing Cisco Unified IP Phones

Checklist for Installing the Cisco Unified IP Phone 7960G and 7940G

Preparing to Install the Cisco Unified IP Phone on Your Network

Understanding Interactions with Other Cisco Unified IP Communications Products

Providing Power to the Cisco Unified IP Phone

Understanding How the Cisco Unified IP Phone Interacts with the VLAN

Power Guidelines

Power Outage

Obtaining Additional Information about Power

Understanding Phone Configuration Files

Understanding the Phone Startup Process

Adding Phones to the Cisco Unified Communications Manager Database

Adding Phones with Auto-Registration

Adding Phones with Auto-Registration and TAPS

Adding Phones with Cisco Unified Communications Manager Administration

Using Cisco Unified IP Phones with Different Protocols

Adding Phones with BAT

Converting a New Phone from SCCP to SIP

Converting an In-Use Phone from SCCP to SIP

Converting an In-Use Phone from SIP to SCCP

Deploying a Phone in an SCCP and SIP Environment

Determining the MAC Address for a Cisco Unified IP Phone

Setting Up the Cisco Unified IP Phone

Before You Begin

Understanding the Cisco Unified IP Phone 7960G and 7940G Components

Network Requirements

Cisco Unified Communications Manager Configuration

Network and Access Ports

Handset

Speakerphone

Headset

Audio Quality Subjective to the User

Connecting a Headset

Disabling a Headset

Using External Devices with Your Cisco Unified IP Phone

Installing the Cisco Unified IP Phone

Attaching the Cisco Unified IP Phone Expansion Module 7914

Adjusting the Placement of the Cisco Unified IP Phone

Adjusting Cisco Unified IP Phone Footstand and Phone Height

Mounting the Phone to the Wall

Verifying the Phone Startup Process

Configuring Startup Network Settings

Configuring Security on the Cisco Unified IP Phone

Configuring Network Settings on the Cisco Unified IP Phone

Displaying the Network Configuration Menu

Unlocking and Locking Options

Editing Values

Overview of Network Configuration Options

Network Configuration Menu

Cisco Unified Communications Manager Options

Configuring Features, Templates, Services, and Users

Telephony Features Available for the Cisco Unified IP Phone

Creating Custom Phone Rings

Configuring Corporate and Personal Directories

Configuring Corporate Directories

Configuring Personal Directory