Cisco Systems 7960G User Manual 2

Phone Guide

Cisco Unified IP Phone 7960G and
7940G for Cisco Unified CallManager

5.0 (SIP)

INCLUDING LICENSE AND WARRANTY

Corporate Headquarters

Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: [phone]

800 553-NETS (6387)

Fax: [phone]

the transfer recipient

screen without applying changes

Answer Answer a call

BlndXfr Transfer a call without talking to

Cancel Cancel an action and exit the

CFwdAll Setup/cancel call forwarding

Softkey Definitions

Confrn Create a conference call

Quick Reference

DND Turn off DND

EditDial Edit a number in a call log

EndCall End the current call

Exit Return to the previous screen

on a single line to create a

conference

Join Join two additional calls already

more Display additional softkeys

number

NewCall Make a new call

Redial Redial the most recently dialed

Cisco Unified IP Phone

7960G and 7940G for

Remove Remove a conference participant

Resume Resume a call on hold

Trnsfer Transfer a call

Cisco Unified

CallManager 5.0 (SIP)

URL URL dialing mode

Softkey Definitions

Phone Screen Icons

Button Icons

Common Phone Tasks

i

Press or twice

quickly.

View online

Common Phone Tasks

help on the

phone

Place a call Go off-hook before or after

dialing a number.

Press NewCall. The original

Place a call

call is placed on hold

while another

automatically.

call is active

From a connected call, press

Add another

Confrn. Enter the

participant’s phone number

and wait for the call to

connect. Press Join.

participant to a

call

the target number and wait

From an active call, press

more, then Trns fer. Enter

Transfer a call

to a new

number

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for an answer. Press Trn sfer

again. Or press EndCall to

cancel the transfer.

Press Redial.

Redial a

number

to the left of the cursor. (To

move cursor to left, press

<<. To move cursor to right,

press >>.)

Edit an entry Press <-- to delete the entry

Copyright © 2006 Cisco Systems, Inc. All rights reserved. Cisco, Cisco IOS,

Cisco Systems, and the Cisco Systems logo are registered trademarks of Cisco

Systems, Inc. or its affiliates in the U.S. and certain other countries. All other

brands, names, or trademarks mentioned in this document or Web site are the

property of their respective owners. The use of the word partner does not

imply a partnership relationship between Cisco and any other company.

(0501R)

Messages

Services

Button Icons

Incoming call

Off-hook

Directories

Settings

Speaker

Mute

Headset

or Help

i

On-hook

Handset in use

Headset in use

Speakerphone in use

Speed Dial

Message waiting

Phone service URL assigned

Call State

Phone Screen Icons

Selected Device

Other Features

Contents

Getting Started 1

Using this Guide 1
Finding Additional Information 2
Safety and Performance Information 2
Accessibility Features 11

Connecting Your Phone 12

An Overview of Your Phone 15

Understanding Buttons and Hardware 15
Understanding Phone Screen Features 18

Cleaning the Phone Screen 18

Understanding Feature Buttons and Menus 19

Entering and Editing Text 19

Understanding the Help System on Your Phone 20
Understanding Lines vs. Calls 20
Understanding Feature Availability 20

Basic Call Handling 21

Placing a Call—Basic Options 21
Placing a Call—Additional Options 22
Answering a Call 22
Ending a Call 23
Using Hold and Resume 23
Using Mute 24
Switching Between Multiple Calls 24
Transferring Calls 25
Forwarding All Calls to Another Number 26

Cisco Unified IP Phone 7960G and 7940G for Cisco Unified CallManager 5.0 (SIP) v

Making Conference Calls 27
Do Not Disturb 28

Advanced Call Handling 29

Speed Dialing 29
Using Caller ID Blocking 30
Blocking Anonymous Calls 30
Using Auto-Complete Number 30
Using Call Waiting 31
Using Call Hold Ringback 31
Using Stutter Message Waiting 31
Using Auto Answer (Intercom) 32
Using a Shared Line 32
URL Dialing 32

Using a Handset, Headset, and Speakerphone 33

Obtaining a Headset 33

Using Phone Settings 34

Customizing Rings and Message Indicators 34
Customizing the Phone Screen 34

Using Call Logs and Directories 35

Using Call Logs 35
Using Corporate Directory 36

Using Personal Directory 37

Accessing Voice Messages 38

Customizing Your Phone on the Web 39

Accessing Your User Options Web Pages 39
Configuring Features and Services on the Web 40

Setting Up Phone Services on the Web 40
Controlling Line Settings on the Web 42

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Understanding Additional Configuration Options 43

Troubleshooting Your Phone 44

Viewing Phone Administration Data 44

Cisco One-Year Limited Hardware Warranty Terms 45

Index 47

Cisco Unified IP Phone 7960G and 7940G for Cisco Unified CallManager 5.0 (SIP) vii

viii OL-8134-01

Getting Started

Using this Guide

This guide provides you with an overview of the features available on your phone. You can read it
completely for a solid understanding of your phone’s capabilities, or refer to the table below for
pointers to commonly used sections.

If you want to... Then...

Explore your phone on your own Press or on the phone when you need assistance.

Review safety information See the “Safety and Performance Information” section on

page 2.

Connect your phone See the “Connecting Your Phone” section on page 12.

Use your phone after it is installed Start with the “An Overview of Your Phone” section on page 15.

Learn what the buttons mean See the “Understanding Buttons and Hardware” section on

page 15.

Learn about the phone screen See the “Understanding Phone Screen Features” section on

page 18.

Clean the phone screen See the “Cleaning the Phone Screen” section on page 18.

Make calls See the “Placing a Call—Basic Options” section on page 21.

Put calls on hold See the “Using Hold and Resume” section on page 23.

Mute calls See the “Using Mute” section on page 24.

Transfer calls See the “Transferring Calls” section on page 25.

Make conference calls See the “Making Conference Calls” section on page 27.

Set up speed dialing See the “Speed Dialing” section on page 29.

Use your phone as a speakerphone See the “Using a Handset, Headset, and Speakerphone” section

on page 33.

Change ring volume or tone See the “Using Phone Settings” section on page 34.

View your missed calls See the “Using Call Logs” section on page 35.

Listen to your voice messages See the “Accessing Voice Messages” section on page 38.

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Cisco Unified IP Phone 7960G and 7940G for Cisco Unified CallManager 5.0 (SIP) 1

Finding Additional Information

You can access the most current Cisco Unified IP Phone documentation on the World Wide Web at this
URL:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm

You can access the Cisco website at this URL:

http://www.cisco.com/

International Cisco websites can be accessed from this URL:

http://www.cisco.com/public/countries_languages.shtml

Safety and Performance Information

Read the following safety notices before installing or using your Cisco Unified IP Phone:

Warning

Waarschuwing

IMPORTANT SAFETY INSTRUCTIONS

This warning symbol means danger. You are in a situation that could cause
bodily injury. Before you work on any equipment, be aware of the hazards
involved with electrical circuitry and be familiar with standard practices for
preventing accidents. Use the statement number provided at the end of each
warning to locate its translation in the translated safety warnings that
accompanied this device.

SAVE THESE INSTRUCTIONS

BELANGRIJKE VEILIGHEIDSINSTRUCTIES

Dit waarschuwingssymbool betekent gevaar. U verkeert in een situatie die
lichamelijk letsel kan veroorzaken. Voordat u aan enige apparatuur gaat
werken, dient u zich bewust te zijn van de bij elektrische schakelingen
betrokken risico's en dient u op de hoogte te zijn van de standaard praktijken
om ongelukken te voorkomen. Gebruik het nummer van de verklaring
onderaan de waarschuwing als u een vertaling van de waarschuwing die bij
het apparaat wordt geleverd, wilt raadplegen.

BEWAAR DEZE INSTRUCTIES

Statement 1071

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Getting Started

Varoitus

Attention

Warnung

TÄRKEITÄ TURVALLISUUSOHJEITA

Tämä varoitusmerkki merkitsee vaaraa. Tilanne voi aiheuttaa ruumiillisia
vammoja. Ennen kuin käsittelet laitteistoa, huomioi sähköpiirien
käsittelemiseen liittyvät riskit ja tutustu onnettomuuksien yleisiin
ehkäisytapoihin. Turvallisuusvaroitusten käännökset löytyvät laitteen
mukana toimitettujen käännettyjen turvallisuusvaroitusten joukosta
varoitusten lopussa näkyvien lausuntonumeroiden avulla.

SÄILYTÄ NÄMÄ OHJEET

IMPORTANTES INFORMATIONS DE SÉCURITÉ

Ce symbole d'avertissement indique un danger. Vous vous trouvez dans une
situation pouvant entraîner des blessures ou des dommages corporels. Avant
de travailler sur un équipement, soyez conscient des dangers liés aux circuits
électriques et familiarisez-vous avec les procédures couramment utilisées
pour éviter les accidents. Pour prendre connaissance des traductions des
avertissements figurant dans les consignes de sécurité traduites qui
accompagnent cet appareil, référez-vous au numéro de l'instruction situé à la
fin de chaque avertissement.

CONSERVEZ CES INFORMATIONS

WICHTIGE SICHERHEITSHINWEISE

Dieses Warnsymbol bedeutet Gefahr. Sie befinden sich in einer Situation, die
zu Verletzungen führen kann. Machen Sie sich vor der Arbeit mit Geräten mit
den Gefahren elektrischer Schaltungen und den üblichen Verfahren zur
Vorbeugung vor Unfällen vertraut. Suchen Sie mit der am Ende jeder Warnung
angegebenen Anweisungsnummer nach der jeweiligen Übersetzung in den
übersetzten Sicherheitshinweisen, die zusammen mit diesem Gerät
ausgeliefert wurden.

BEWAHREN SIE DIESE HINWEISE GUT AUF.

Cisco Unified IP Phone 7960G and 7940G for Cisco Unified CallManager 5.0 (SIP) 3

Avvertenza

IMPORTANTI ISTRUZIONI SULLA SICUREZZA

Questo simbolo di avvertenza indica un pericolo. La situazione potrebbe
causare infortuni alle persone. Prima di intervenire su qualsiasi
apparecchiatura, occorre essere al corrente dei pericoli relativi ai circuiti
elettrici e conoscere le procedure standard per la prevenzione di incidenti.
Utilizzare il numero di istruzione presente alla fine di ciascuna avvertenza per
individuare le traduzioni delle avvertenze riportate in questo documento.

CONSERVARE QUESTE ISTRUZIONI

Advarsel

Aviso

¡Advertencia!

VIKTIGE SIKKERHETSINSTRUKSJONER

Dette advarselssymbolet betyr fare. Du er i en situasjon som kan føre til skade
på person. Før du begynner å arbeide med noe av utstyret, må du være
oppmerksom på farene forbundet med elektriske kretser, og kjenne til
standardprosedyrer for å forhindre ulykker. Bruk nummeret i slutten av hver
advarsel for å finne oversettelsen i de oversatte sikkerhetsadvarslene som
fulgte med denne enheten.

TA VARE PÅ DISSE INSTRUKSJONENE

INSTRUÇÕES IMPORTANTES DE SEGURANÇA

Este símbolo de aviso significa perigo. Você está em uma situação que poderá
ser causadora de lesões corporais. Antes de iniciar a utilização de qualquer
equipamento, tenha conhecimento dos perigos envolvidos no manuseio de
circuitos elétricos e familiarize-se com as práticas habituais de prevenção de
acidentes. Utilize o número da instrução fornecido ao final de cada aviso para
localizar sua tradução nos avisos de segurança traduzidos que acompanham
este dispositivo.

GUARDE ESTAS INSTRUÇÕES

INSTRUCCIONES IMPORTANTES DE SEGURIDAD

Este símbolo de aviso indica peligro. Existe riesgo para su integridad física.
Antes de manipular cualquier equipo, considere los riesgos de la corriente
eléctrica y familiarícese con los procedimientos estándar de prevención de
accidentes. Al final de cada advertencia encontrará el número que le ayudará
a encontrar el texto traducido en el apartado de traducciones que acompaña
a este dispositivo.

GUARDE ESTAS INSTRUCCIONES

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Getting Started

Varning!

VIKTIGA SÄKERHETSANVISNINGAR

Denna varningssignal signalerar fara. Du befinner dig i en situation som kan
leda till personskada. Innan du utför arbete på någon utrustning måste du vara
medveten om farorna med elkretsar och känna till vanliga förfaranden för att
förebygga olyckor. Använd det nummer som finns i slutet av varje varning för
att hitta dess översättning i de översatta säkerhetsvarningar som medföljer
denna anordning.

SPARA DESSA ANVISNINGAR

Cisco Unified IP Phone 7960G and 7940G for Cisco Unified CallManager 5.0 (SIP) 5

Aviso

INSTRUÇÕES IMPORTANTES DE SEGURANÇA

Este símbolo de aviso significa perigo. Você se encontra em uma situação em
que há risco de lesões corporais. Antes de trabalhar com qualquer
equipamento, esteja ciente dos riscos que envolvem os circuitos elétricos e
familiarize-se com as práticas padrão de prevenção de acidentes. Use o
número da declaração fornecido ao final de cada aviso para localizar sua
tradução nos avisos de segurança traduzidos que acompanham o dispositivo.

GUARDE ESTAS INSTRUÇÕES

6 OL-8133-01

Getting Started

Advarsel

VIGTIGE SIKKERHEDSANVISNINGER

Dette advarselssymbol betyder fare. Du befinder dig i en situation med risiko
for legemesbeskadigelse. Før du begynder arbejde på udstyr, skal du være
opmærksom på de involverede risici, der er ved elektriske kredsløb, og du
skal sætte dig ind i standardprocedurer til undgåelse af ulykker. Brug
erklæringsnummeret efter hver advarsel for at finde oversættelsen i de
oversatte advarsler, der fulgte med denne enhed.

GEM DISSE ANVISNINGER

Cisco Unified IP Phone 7960G and 7940G for Cisco Unified CallManager 5.0 (SIP) 7

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Getting Started

Warning

Warning

Read the installation instructions before you connect the system to its power source.

Ultimate disposal of this product should be handled according to all national laws and
regulations.

Warning

Do not work on the system or connect or disconnect cables during periods of lightning
activity.

Cisco Unified IP Phone 7960G and 7940G for Cisco Unified CallManager 5.0 (SIP) 9

Warning

Caution Inline power circuits provide current through the communication cable. Use the Cisco

To avoid electric shock, do not connect safety extra low voltage (SELV) circuits to
telephone network voltage (TNV) circuits. LAN ports contain SELV circuits, and WAN
ports contain TNV circuits. Some LAN and WAN ports use RJ-45 connectors. Use caution
when connecting cables.

provided cable or a minimum 24 AWG communication cable.

Using an External Power Supply

The following warnings apply when you use the external power supply with the
Cisco Unified IP Phone:

Warning

Warning

Warning

Warning

Caution Only use the Cisco-specified power supply with this product.

This product relies on the building's installation for short-circuit (over current)
protection. Ensure that a fuse or circuit breaker no larger than 120 VAC, 15A U.S. (240 VAC,
10A international) is used on the phase conductors (all current-carrying conductors).

The device is designed to work with TN power systems.

The plug-socket combination must be accessible at all times because it serves as the
main disconnecting device.

The power supply must be placed indoors.

Power Outage

Your accessibility to emergency service through the phone is dependent on the phone being powered.
If there is an interruption in the power supply, Service and Emergency Calling Service dialing will not
function until power is restored. In the case of a power failure or disruption, you may need to reset or
reconfigure equipment before using the Service or Emergency Calling Service dialing.

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