Phone Guide
Cisco Unified IP Phone 7960G and
7940G for Cisco Unified CallManager
5.0 (SIP)
INCLUDING LICENSE AND WARRANTY
Corporate Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 526-4100
the transfer recipient
screen without applying changes
Answer Answer a call
BlndXfr Transfer a call without talking to
Cancel Cancel an action and exit the
CFwdAll Setup/cancel call forwarding
Softkey Definitions
Confrn Create a conference call
Quick Reference
DND Turn off DND
EditDial Edit a number in a call log
EndCall End the current call
Exit Return to the previous screen
on a single line to create a
conference
Join Join two additional calls already
more Display additional softkeys
number
NewCall Make a new call
Redial Redial the most recently dialed
Cisco Unified IP Phone
7960G and 7940G for
Remove Remove a conference participant
Resume Resume a call on hold
Trnsfer Transfer a call
Cisco Unified
CallManager 5.0 (SIP)
URL URL dialing mode
Softkey Definitions
Phone Screen Icons
Button Icons
Common Phone Tasks
i
Press or twice
quickly.
View online
Common Phone Tasks
help on the
phone
Place a call Go off-hook before or after
dialing a number.
Press NewCall. The original
Place a call
call is placed on hold
while another
automatically.
call is active
From a connected call, press
Add another
Confrn. Enter the
participant’s phone number
and wait for the call to
connect. Press Join.
participant to a
call
the target number and wait
From an active call, press
more, then Trns fer. Enter
Transfer a call
to a new
number
OL-8134-01
for an answer. Press Trn sfer
again. Or press EndCall to
cancel the transfer.
Press Redial.
Redial a
number
to the left of the cursor. (To
move cursor to left, press
<<. To move cursor to right,
press >>.)
Edit an entry Press <-- to delete the entry
Copyright © 2006 Cisco Systems, Inc. All rights reserved. Cisco, Cisco IOS,
Cisco Systems, and the Cisco Systems logo are registered trademarks of Cisco
Systems, Inc. or its affiliates in the U.S. and certain other countries. All other
brands, names, or trademarks mentioned in this document or Web site are the
property of their respective owners. The use of the word partner does not
imply a partnership relationship between Cisco and any other company.
(0501R)
Messages
Services
Button Icons
Incoming call
Off-hook
Directories
Settings
Speaker
Mute
Headset
or Help
i
On-hook
Handset in use
Headset in use
Speakerphone in use
Speed Dial
Message waiting
Phone service URL assigned
Call State
Phone Screen Icons
Selected Device
Other Features
Contents
Getting Started 1
Using this Guide 1
Finding Additional Information 2
Safety and Performance Information 2
Accessibility Features 11
Connecting Your Phone 12
An Overview of Your Phone 15
Understanding Buttons and Hardware 15
Understanding Phone Screen Features 18
Cleaning the Phone Screen 18
Understanding Feature Buttons and Menus 19
Entering and Editing Text 19
Understanding the Help System on Your Phone 20
Understanding Lines vs. Calls 20
Understanding Feature Availability 20
Basic Call Handling 21
Placing a Call—Basic Options 21
Placing a Call—Additional Options 22
Answering a Call 22
Ending a Call 23
Using Hold and Resume 23
Using Mute 24
Switching Between Multiple Calls 24
Transferring Calls 25
Forwarding All Calls to Another Number 26
Cisco Unified IP Phone 7960G and 7940G for Cisco Unified CallManager 5.0 (SIP) v
Making Conference Calls 27
Do Not Disturb 28
Advanced Call Handling 29
Speed Dialing 29
Using Caller ID Blocking 30
Blocking Anonymous Calls 30
Using Auto-Complete Number 30
Using Call Waiting 31
Using Call Hold Ringback 31
Using Stutter Message Waiting 31
Using Auto Answer (Intercom) 32
Using a Shared Line 32
URL Dialing 32
Using a Handset, Headset, and Speakerphone 33
Obtaining a Headset 33
Using Phone Settings 34
Customizing Rings and Message Indicators 34
Customizing the Phone Screen 34
Using Call Logs and Directories 35
Using Call Logs 35
Using Corporate Directory 36
Using Personal Directory 37
Accessing Voice Messages 38
Customizing Your Phone on the Web 39
Accessing Your User Options Web Pages 39
Configuring Features and Services on the Web 40
Setting Up Phone Services on the Web 40
Controlling Line Settings on the Web 42
vi OL-8134-01
Understanding Additional Configuration Options 43
Troubleshooting Your Phone 44
Viewing Phone Administration Data 44
Cisco One-Year Limited Hardware Warranty Terms 45
Index 47
Cisco Unified IP Phone 7960G and 7940G for Cisco Unified CallManager 5.0 (SIP) vii
viii OL-8134-01
Getting Started
Using this Guide
This guide provides you with an overview of the features available on your phone. You can read it
completely for a solid understanding of your phone’s capabilities, or refer to the table below for
pointers to commonly used sections.
If you want to... Then...
Explore your phone on your own Press or on the phone when you need assistance.
Review safety information See the “Safety and Performance Information” section on
page 2.
Connect your phone See the “Connecting Your Phone” section on page 12.
Use your phone after it is installed Start with the “An Overview of Your Phone” section on page 15.
Learn what the buttons mean See the “Understanding Buttons and Hardware” section on
page 15.
Learn about the phone screen See the “Understanding Phone Screen Features” section on
page 18.
Clean the phone screen See the “Cleaning the Phone Screen” section on page 18.
Make calls See the “Placing a Call—Basic Options” section on page 21.
Put calls on hold See the “Using Hold and Resume” section on page 23.
Mute calls See the “Using Mute” section on page 24.
Transfer calls See the “Transferring Calls” section on page 25.
Make conference calls See the “Making Conference Calls” section on page 27.
Set up speed dialing See the “Speed Dialing” section on page 29.
Use your phone as a speakerphone See the “Using a Handset, Headset, and Speakerphone” section
on page 33.
Change ring volume or tone See the “Using Phone Settings” section on page 34.
View your missed calls See the “Using Call Logs” section on page 35.
Listen to your voice messages See the “Accessing Voice Messages” section on page 38.
i
Cisco Unified IP Phone 7960G and 7940G for Cisco Unified CallManager 5.0 (SIP) 1
Finding Additional Information
You can access the most current Cisco Unified IP Phone documentation on the World Wide Web at this
URL:
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm
You can access the Cisco website at this URL:
http://www.cisco.com/
International Cisco websites can be accessed from this URL:
http://www.cisco.com/public/countries_languages.shtml
Safety and Performance Information
Read the following safety notices before installing or using your Cisco Unified IP Phone:
Warning
Waarschuwing
IMPORTANT SAFETY INSTRUCTIONS
This warning symbol means danger. You are in a situation that could cause
bodily injury. Before you work on any equipment, be aware of the hazards
involved with electrical circuitry and be familiar with standard practices for
preventing accidents. Use the statement number provided at the end of each
warning to locate its translation in the translated safety warnings that
accompanied this device.
SAVE THESE INSTRUCTIONS
BELANGRIJKE VEILIGHEIDSINSTRUCTIES
Dit waarschuwingssymbool betekent gevaar. U verkeert in een situatie die
lichamelijk letsel kan veroorzaken. Voordat u aan enige apparatuur gaat
werken, dient u zich bewust te zijn van de bij elektrische schakelingen
betrokken risico's en dient u op de hoogte te zijn van de standaard praktijken
om ongelukken te voorkomen. Gebruik het nummer van de verklaring
onderaan de waarschuwing als u een vertaling van de waarschuwing die bij
het apparaat wordt geleverd, wilt raadplegen.
BEWAAR DEZE INSTRUCTIES
Statement 1071
2 OL-8133-01
Getting Started
Varoitus
Attention
Warnung
TÄRKEITÄ TURVALLISUUSOHJEITA
Tämä varoitusmerkki merkitsee vaaraa. Tilanne voi aiheuttaa ruumiillisia
vammoja. Ennen kuin käsittelet laitteistoa, huomioi sähköpiirien
käsittelemiseen liittyvät riskit ja tutustu onnettomuuksien yleisiin
ehkäisytapoihin. Turvallisuusvaroitusten käännökset löytyvät laitteen
mukana toimitettujen käännettyjen turvallisuusvaroitusten joukosta
varoitusten lopussa näkyvien lausuntonumeroiden avulla.
SÄILYTÄ NÄMÄ OHJEET
IMPORTANTES INFORMATIONS DE SÉCURITÉ
Ce symbole d'avertissement indique un danger. Vous vous trouvez dans une
situation pouvant entraîner des blessures ou des dommages corporels. Avant
de travailler sur un équipement, soyez conscient des dangers liés aux circuits
électriques et familiarisez-vous avec les procédures couramment utilisées
pour éviter les accidents. Pour prendre connaissance des traductions des
avertissements figurant dans les consignes de sécurité traduites qui
accompagnent cet appareil, référez-vous au numéro de l'instruction situé à la
fin de chaque avertissement.
CONSERVEZ CES INFORMATIONS
WICHTIGE SICHERHEITSHINWEISE
Dieses Warnsymbol bedeutet Gefahr. Sie befinden sich in einer Situation, die
zu Verletzungen führen kann. Machen Sie sich vor der Arbeit mit Geräten mit
den Gefahren elektrischer Schaltungen und den üblichen Verfahren zur
Vorbeugung vor Unfällen vertraut. Suchen Sie mit der am Ende jeder Warnung
angegebenen Anweisungsnummer nach der jeweiligen Übersetzung in den
übersetzten Sicherheitshinweisen, die zusammen mit diesem Gerät
ausgeliefert wurden.
BEWAHREN SIE DIESE HINWEISE GUT AUF.
Cisco Unified IP Phone 7960G and 7940G for Cisco Unified CallManager 5.0 (SIP) 3
Avvertenza
IMPORTANTI ISTRUZIONI SULLA SICUREZZA
Questo simbolo di avvertenza indica un pericolo. La situazione potrebbe
causare infortuni alle persone. Prima di intervenire su qualsiasi
apparecchiatura, occorre essere al corrente dei pericoli relativi ai circuiti
elettrici e conoscere le procedure standard per la prevenzione di incidenti.
Utilizzare il numero di istruzione presente alla fine di ciascuna avvertenza per
individuare le traduzioni delle avvertenze riportate in questo documento.
CONSERVARE QUESTE ISTRUZIONI
Advarsel
Aviso
¡Advertencia!
VIKTIGE SIKKERHETSINSTRUKSJONER
Dette advarselssymbolet betyr fare. Du er i en situasjon som kan føre til skade
på person. Før du begynner å arbeide med noe av utstyret, må du være
oppmerksom på farene forbundet med elektriske kretser, og kjenne til
standardprosedyrer for å forhindre ulykker. Bruk nummeret i slutten av hver
advarsel for å finne oversettelsen i de oversatte sikkerhetsadvarslene som
fulgte med denne enheten.
TA VARE PÅ DISSE INSTRUKSJONENE
INSTRUÇÕES IMPORTANTES DE SEGURANÇA
Este símbolo de aviso significa perigo. Você está em uma situação que poderá
ser causadora de lesões corporais. Antes de iniciar a utilização de qualquer
equipamento, tenha conhecimento dos perigos envolvidos no manuseio de
circuitos elétricos e familiarize-se com as práticas habituais de prevenção de
acidentes. Utilize o número da instrução fornecido ao final de cada aviso para
localizar sua tradução nos avisos de segurança traduzidos que acompanham
este dispositivo.
GUARDE ESTAS INSTRUÇÕES
INSTRUCCIONES IMPORTANTES DE SEGURIDAD
Este símbolo de aviso indica peligro. Existe riesgo para su integridad física.
Antes de manipular cualquier equipo, considere los riesgos de la corriente
eléctrica y familiarícese con los procedimientos estándar de prevención de
accidentes. Al final de cada advertencia encontrará el número que le ayudará
a encontrar el texto traducido en el apartado de traducciones que acompaña
a este dispositivo.
GUARDE ESTAS INSTRUCCIONES
4 OL-8133-01
Getting Started
Varning!
VIKTIGA SÄKERHETSANVISNINGAR
Denna varningssignal signalerar fara. Du befinner dig i en situation som kan
leda till personskada. Innan du utför arbete på någon utrustning måste du vara
medveten om farorna med elkretsar och känna till vanliga förfaranden för att
förebygga olyckor. Använd det nummer som finns i slutet av varje varning för
att hitta dess översättning i de översatta säkerhetsvarningar som medföljer
denna anordning.
SPARA DESSA ANVISNINGAR
Cisco Unified IP Phone 7960G and 7940G for Cisco Unified CallManager 5.0 (SIP) 5
Aviso
INSTRUÇÕES IMPORTANTES DE SEGURANÇA
Este símbolo de aviso significa perigo. Você se encontra em uma situação em
que há risco de lesões corporais. Antes de trabalhar com qualquer
equipamento, esteja ciente dos riscos que envolvem os circuitos elétricos e
familiarize-se com as práticas padrão de prevenção de acidentes. Use o
número da declaração fornecido ao final de cada aviso para localizar sua
tradução nos avisos de segurança traduzidos que acompanham o dispositivo.
GUARDE ESTAS INSTRUÇÕES
6 OL-8133-01
Getting Started
Advarsel
VIGTIGE SIKKERHEDSANVISNINGER
Dette advarselssymbol betyder fare. Du befinder dig i en situation med risiko
for legemesbeskadigelse. Før du begynder arbejde på udstyr, skal du være
opmærksom på de involverede risici, der er ved elektriske kredsløb, og du
skal sætte dig ind i standardprocedurer til undgåelse af ulykker. Brug
erklæringsnummeret efter hver advarsel for at finde oversættelsen i de
oversatte advarsler, der fulgte med denne enhed.
GEM DISSE ANVISNINGER
Cisco Unified IP Phone 7960G and 7940G for Cisco Unified CallManager 5.0 (SIP) 7
8 OL-8133-01
Getting Started
Warning
Warning
Read the installation instructions before you connect the system to its power source.
Ultimate disposal of this product should be handled according to all national laws and
regulations.
Warning
Do not work on the system or connect or disconnect cables during periods of lightning
activity.
Cisco Unified IP Phone 7960G and 7940G for Cisco Unified CallManager 5.0 (SIP) 9
Warning
Caution Inline power circuits provide current through the communication cable. Use the Cisco
To avoid electric shock, do not connect safety extra low voltage (SELV) circuits to
telephone network voltage (TNV) circuits. LAN ports contain SELV circuits, and WAN
ports contain TNV circuits. Some LAN and WAN ports use RJ-45 connectors. Use caution
when connecting cables.
provided cable or a minimum 24 AWG communication cable.
Using an External Power Supply
The following warnings apply when you use the external power supply with the
Cisco Unified IP Phone:
Warning
Warning
Warning
Warning
Caution Only use the Cisco-specified power supply with this product.
This product relies on the building's installation for short-circuit (over current)
protection. Ensure that a fuse or circuit breaker no larger than 120 VAC, 15A U.S. (240 VAC,
10A international) is used on the phase conductors (all current-carrying conductors).
The device is designed to work with TN power systems.
The plug-socket combination must be accessible at all times because it serves as the
main disconnecting device.
The power supply must be placed indoors.
Power Outage
Your accessibility to emergency service through the phone is dependent on the phone being powered.
If there is an interruption in the power supply, Service and Emergency Calling Service dialing will not
function until power is restored. In the case of a power failure or disruption, you may need to reset or
reconfigure equipment before using the Service or Emergency Calling Service dialing.
10 OL-8133-01
Getting Started
Using External Devices
The following information applies when you use external devices with the Cisco Unified IP Phone:
Cisco recommends the use of good quality external devices (such as headsets) that are shielded against
unwanted radio frequency (RF) and audio frequency (AF) signals.
Depending on the quality of these devices and their proximity to other devices such as mobile phones
or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take
one or more of the following actions:
• Move the external device away from the source of the RF or AF signals.
• Route the external device cables away from the source of the RF or AF signals.
• Use shielded cables for the external device, or use cables with a better shield and connector.
• Shorten the length of the external device cable.
• Apply ferrites or other such devices on the cables for the external device.
Cisco cannot guarantee the performance of the system because Cisco has no control over the quality
of external devices, cables, and connectors. The system will perform adequately when suitable devices
are attached using good quality cables and connectors.
Caution In European Union countries, use only external speakers, microphones, and headsets that
are fully compliant with the EMC Directive [89/336/EC].
Accessibility Features
A list of accessibility features is available upon request.
Cisco Unified IP Phone 7960G and 7940G for Cisco Unified CallManager 5.0 (SIP) 11
Connecting Your Phone
Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate
IP telephony network. If that is not the case, refer to the graphic and table below to connect your
phone.
8
1
AUX
10/100 SW 10/100 PC
+
DC48V
2
3
4
1
DC adaptor port (DC48V) for phones not
5
6
provided with inline power
2
AC-to-DC power supply
3
AC power cord
4
Network port (10/100 SW) for connecting to the
7
113656
5
Access port (10/100 PC) for connecting
your phone to your computer
6
Handset port
7
Headset port
8
Footstand button
network
12 OL-8134-01
Connecting Your Phone
Adjusting the Footstand
To change the angle that the phone base, adjust the footstand while pressing the footstand button.
Adjusting the Handset Rest
Cisco recommends adjusting the handset rest, particularly when wall-mounting the phone, as this will
ensure that the receiver will not slip out of the cradle. See the table below for instructions.
1 2 3
120521
Set the handset aside and pull the square plastic tab from the handset rest.
1
Rotate the tab 180 degrees.
2
Slide the tab back into the handset rest. An extension protrudes from the top of the rotated tab.
3
Return the handset to the handset rest.
Headset Information
To use a headset, connect it to the headset port on the back of your phone.
Although Cisco Systems performs some internal testing of third-party headsets for use with the
Cisco Unified IP Phones, Cisco does not certify or support products from headset or handset vendors.
Because of the inherent environmental and hardware inconsistencies in the locations where
Cisco Unified IP Phones are deployed, there is not a single “best” solution that is optimal for all
environments. Cisco recommends that customers test the headsets that work best in their environment
before deploying a large number of units in their network.
In some instances, the mechanics or electronics of various headsets can cause remote parties to hear
an echo of their own voice when they speak to Cisco Unified IP Phone users.
Cisco Systems recommends the use of good quality external devices, like headsets that are screened
against unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of
these devices and their proximity to other devices such as cell phones and two-way radios, some audio
noise may still occur. See the “Using External Devices” section on page 11 for more information.
Cisco Unified IP Phone 7960G and 7940G for Cisco Unified CallManager 5.0 (SIP) 13
The primary reason that a particular headset would be inappropriate for the Cisco Unified IP Phone
is the potential for an audible hum. This hum can be heard by either the remote party or by both the
remote party and you, the Cisco Unified IP Phone user. Some potential humming or buzzing sounds
can be caused by a range of outside sources, for example, electric lights, being near electric motors,
large PC monitors. In some cases, a hum experienced by a user may be reduced or eliminated by using
a local power cube. See the “Using an External Power Supply” section on page 10 for more
information.
Audio Quality Subjective to the User
Beyond the physical, mechanical and technical performance, the audio portion of a headset must
sound good to you (the user) and to the party on the far end. Sound is subjective and Cisco cannot
guarantee the performance of any headsets or handsets, but some of the headsets and handsets on the
sites listed below have been reported to perform well on Cisco Unified IP Phones.
Nevertheless, it is ultimately still the customer's responsibility to test this equipment in their own
environment to determine suitable performance.
For information about headsets, see:
http://vxicorp.com/cisco
http://plantronics.com
14 OL-8134-01
An Overview of Your Phone
An Overview of Your Phone
Your Cisco Unified IP Phone 7960G or 7940G is a full-feature telephone that provides voice
communication over the same data network that your computer uses, allowing you to place and
receive phone calls, put calls on hold, speed dial numbers, transfer calls, make conference calls, and
so on. In addition to basic call-handling features, your phone supports specialized or advanced
telephony features that can extend your call-handling capabilities.
Depending on configuration, your phone supports:
• Access to network data and services.
• Online customizing of phone features and services from your User Options web pages.
• An online help system that displays information on your phone.
Understanding Buttons and Hardware
You can use the illustrations below to identify buttons and hardware on your phone.
Figure 1 Cisco Unified IP Phone 7960G
2
1
1617
15
Cisco Unified IP Phone 7960G and 7940G for Cisco Unified CallManager 5.0 (SIP) 15
3
4
5
6
7
8
9
121314
1011
68561
Figure 2 Cisco Unified IP Phone
I7940G
2
3
4
1
5
6
7
8
9
10111617 12131415
68562
Item Description For more information, see...
Handset light strip Indicates an incoming call or new voice
1
message.
Phone screen Shows phone screen features. Understanding Phone Screen
2
Model type Indicates your Cisco Unified IP Phone
3
model.
Programmable
4
buttons
Footstand button Allows you to adjust the angle of the
5
Directories button Opens/closes the Directories menu. Use it
6
Help button
7
or
i
Depending on configuration,
programmable buttons provide access to:
• Phone lines (line buttons)
• Speed-dial numbers (speed-dial
buttons)
• Phone features
phone base.
to access call logs and corporate
directories.
Activates the Help menu. Entering and Editing Text,
Accessing Voice Messages,
page 38
Features, page 18
Understanding Phone Screen
Features, page 18
Using Call Logs, page 35
page 19
16 OL-8134-01
An Overview of Your Phone
Settings button Opens/closes the Settings menu. Use it to
8
configure features and control phone
screen contrast and ring sounds.
Speaker button Toggles the speakerphone on or off.
9
When the speakerphone is on, the button
is lit.
Mute button Toggles the Mute feature on or off. When
10
Mute is on, the button is lit.
Headset button Toggles the headset on or off. Using a Handset, Headset, and
11
Volume button Controls the volume and other settings. Using Phone Settings, page 34
12
Services button Opens/closes the Services menu.
13
Depending on configuration, can provide
access to Web-based services.
Messages button Typically auto-dials your voice message
14
service (varies by service).
Navigation button Allows you to scroll through menus. Using Call Logs, page 35
15
Using Phone Settings, page 34
Advanced Call Handling,
page 29
Using a Handset, Headset, and
Speakerphone, page 33
Using Mute, page 24
Speakerphone, page 33
Customizing Your Phone on the
Web, page 39
Accessing Voice Messages,
page 38
Keypad Allows you to dial phone numbers, enter
16
letters, and choose menu items.
Softkey buttons Each activates a softkey option (displayed
17
on your phone screen).
Cisco Unified IP Phone 7960G and 7940G for Cisco Unified CallManager 5.0 (SIP) 17
Basic Call Handling, page 21
Understanding Phone Screen
Features, page 18
Understanding Phone Screen Features
This is what your main phone screen might look like with an active call:
.
Primary phone
1
line
Programma-
2
ble button indicators
Softkey labels Each displays a softkey function. To activate a softkey, press the softkey button.
3
Status line Displays audio mode icons, status information, and prompts.
4
Call activity
5
area
Displays the phone number (extension number) for your primary phone line.
Programmable buttons can serve as phone line buttons, speed dial buttons,
phone service buttons or phone feature buttons. For example, the phone above
shows a speed dial button configured for the user’s home phone.
Displays calls per line, including caller ID, for the highlighted line. See the “Understanding Lines vs. Calls” section on page 20.
Cleaning the Phone Screen
Gently wipe the phone screen with a soft, dry cloth. Do not use any liquids or powders on the phone.
Using anything other than a soft, dry cloth can contaminate phone components and cause failures.
18 OL-8134-01
Understanding Feature Buttons and Menus
Press a feature button to open or close a feature menu.
If you want to... Then...
Open or close a feature
menu
Scroll through a list or
menu
Go back one level in a
feature menu
Entering and Editing Text
Press a feature button:
Messages
Services
Directories
Settings
i
or Help
Press the Navigation button.
Press Exit. Pressing Exit from the top level of a menu closes the menu.
An Overview of Your Phone
If you want to... Then...
Enter text on your
phone display
Move your cursor To move the cursor to the left, press <<.
Delete an entry Press <-- to remove a letter or digit to the left of your cursor.
Cisco Unified IP Phone 7960G and 7940G for Cisco Unified CallManager 5.0 (SIP) 19
Press the appropriate keypad number one or more times to select a letter.
When you pause, the cursor automatically advances to allow you to make
the next entry.
To move the cursor to the right, press >>.
Understanding the Help System on Your Phone
Your phone provides an online help system. Help topics appear on the phone screen.
If you want to... Then...
Learn about a button or
softkey
Learn about a menu item Press , , or to display a feature menu. Then,
Get help using Help Press or twice quickly (without first selecting a menu item).
Press or , then quickly press a button or softkey.
highlight a menu item and press or twice quickly.
i
i
i
Understanding Lines vs. Calls
To avoid confusion about lines and calls, refer to these descriptions:
• Lines—Each corresponds to a directory number that others can use to call you.
The Cisco Unified IP Phone 7960G and 7940G (SIP) support up to two lines per call.
• Calls —Each line can support multiple calls. By default, your phone supports four connected calls
per line, but your system administrator can adjust this number according to your needs. Only one
call can be active at any time; other calls are automatically placed on hold.
Understanding Feature Availability
Depending on your phone system configuration, features included in this Phone Guide might not be
available to you or might work differently on your phone. Contact your support desk or system
administrator for information about feature operation or availability.
20 OL-8134-01
Basic Call Handling
Basic Call Handling
You can perform basic call-handling tasks using a range of features and services. Feature availability
can vary; see your system administrator for more informations.
Placing a Call—Basic Options
Here are some easy ways to place a call on your Cisco Unified IP Phone.
For more information,
If you want to... Then...
Place a call using the handset Pick up the handset and enter a number. An Overview of Your
Place a call using the
speakerphone
Place a call using a headset Press and enter a number. Or, if
Redial a number Lift the handset and press Redial to dial
Place a call while another call
is active (using the same line)
Dial from a call log 1. Choose > Missed Calls,
Press and enter a number. Using a Handset,
is lit, press New Call and enter a number.
the last number, or press Redial to
activate the speakerphone or headset.
1. Press Hold.
2. Press New Call.
3. Enter a number.
Received Calls, or Placed Calls.
2. Select the listing or scroll to it and go
off-hook.
see...
Phone, page 15
Headset, and
Speakerphone, page 33
Using a Handset,
Headset, and
Speakerphone, page 33
Using Call Logs, page 35
Using Hold and Resume,
page 23
Using Call Logs, page 35
Cisco Unified IP Phone 7960G and 7940G for Cisco Unified CallManager 5.0 (SIP) 21
Placing a Call—Additional Options
You can place calls using special features and services that might be available on your phone. See your
system administrator for more information about these additional options.
For more information,
If you want to... Then...
Place a call while another call is
active (using a different line)
Speed dial a number Press (a speed-dial button). Speed Dialing, page 29
Dial from a corporate directory
on your phone
Dial using an alphanumeric
string
1. Press for a new line. The first call
is automatically placed on hold.
2. Enter a number.
1. Choose > Corporate
Directory (name can vary).
2. Enter a name.
3. When the name displays, press
Select.
Press URL to activate URL dialing mode. Using Call Logs,
see...
Using Hold and
Resume, page 23
Using Call Logs,
page 35
page 35
Answering a Call
You can answer a call by simply lifting the handset, or you can use other options if they are available
on your phone.
If you want to... Then... For more information, see...
Answer with a headset Press , if unlit. Or, if is lit,
press Answer or (flashing).
Answer with the
speakerphone
Switch from a connected
call to answer a ringing call
Auto-connect calls to your
speaker
22 OL-8134-01
Press , Answer, or (flashing). Using a Handset, Headset, and
Press Answer or, if the call is ringing
on a different line, press .
Use AutoAnswer. Using Auto Answer (Intercom),
Using a Handset, Headset, and
Speakerphone, page 33
Speakerphone, page 33
Using Hold and Resume,
page 23
page 32
Basic Call Handling
Ending a Call
To end a call, simply hang up. Here are some more details.
If you want to... Then...
Hang up while using the handset Return the handset to its cradle. Or press EndCall.
Hang up while using a headset Press . Or, to keep headset mode active, press EndCall.
Hang up while using the speakerphone Press or EndCall.
Hang up one call, but preserve another
call on the same line
Press EndCall. If necessary, remove the call from hold first.
Using Hold and Resume
You can hold and resume calls.
If you want to... Then...
Put a call on hold 1. Make sure the call you want to put on hold is highlighted.
2. Press Hold.
Remove a call from
hold on the current line
Remove a call from
hold on a different line
1. Make sure the appropriate call is highlighted.
2. Press Resume.
Press (flashing) for the appropriate line.
If a single call is holding on this line, the call automatically resumes. If
multiple calls are holding, scroll to the appropriate call and press Resume.
Tip
Engaging the Hold feature typically generates music or a beeping tone.
Cisco Unified IP Phone 7960G and 7940G for Cisco Unified CallManager 5.0 (SIP) 23
Using Mute
With Mute enabled, you can hear other parties on a call but they cannot hear you. You can use mute
in conjunction with the handset, speakerphone, or a headset.
If you want to... Then...
Toggle Mute on Press .
Toggle Mute off Press .
Tip
• Once you enable mute, your phone remains muted whether you switch from speaker to handset
to headset. To cancel Mute, press .
Switching Between Multiple Calls
You can switch between multiple calls on one or more lines.
If you want to... Then...
Switch between calls on
one line
Switch from a
connected call to
answer a ringing call
Switch between calls on
different lines
1. Make sure the call that you want to switch to is highlighted.
2. Press Resume.
The first call is automatically placed on hold.
Press Answer or press (flashing).
The first call is automatically placed on hold.
Press (flashing) for the line that you are switching to.
If a single call is holding on the line, the call automatically resumes. If
multiple calls are holding, highlight the appropriate call and press Resume.
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Basic Call Handling
Transferring Calls
Transfer redirects a connected call. The target is the number to which you want to transfer the call.
If you want to... Then...
Transfer a call without
talking to the transfer
recipient
Talk to the transfer
recipient before transferring
a call (consult transfer)
Tips
• You cannot use Trn s fer to redirect a call on hold. Press Resume to remove the call from hold and
then press Trnsf e r.
1. From an active call, press more, then BlndXfr.
2. Enter the target number.
3. Press Trns f er again to complete the transfer or EndCall to cancel.
1. From an active call, press more, then Trn s fe r.
2. Enter the target number.
3. Wait for the transfer recipient to answer.
4. Perform one of the following steps:
• To complete the transfer, press Trn sfe r again.
• To cancel the transfer, press EndCall.
• If the party refuses the call, to return to the original call, press
Resume.
Cisco Unified IP Phone 7960G and 7940G for Cisco Unified CallManager 5.0 (SIP) 25
Forwarding All Calls to Another Number
You can use Call Forward All to redirect incoming calls from your phone to another number.
If you want to... Then...
Set up call forwarding Press CFwdALL and enter a target phone number.
Your phone displays “From” name and number.
Cancel call forwarding Press CFwdALL.
Verify that call forwarding is
enabled
Tips
• When you enable Call Forwarding, all lines of the phone are forwarded.
• You must enter the call forward target number exactly as you would dial it from your phone. For
example, enter an access code or the area code, if necessary.
• You can forward your calls to a traditional analog phone or to another IP phone, although your
system administrator might restrict the call forwarding feature to numbers within your company.
Look for the call forward target number in the status line.
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Basic Call Handling
Making Conference Calls
Your Cisco Unified IP Phone allows you to conference two additional participants into one telephone
conversation, creating a conference call.
If you want to... Then...
• Create a conference by
calling participants
• Add new participants to
an existing conference
Participate in a conference Answer the phone when it rings.
End your participation in a
conference
Tips
• Calls must be on the same line before you can add them to a conference. If calls are on different
lines, transfer them to a single line before using Confrn.
• Depending on how your phone is configured, if you leave a conference after creating it, the
conference might end. To avoid this, transfer the conference before hanging up.
1. From a connected call, press Confrn. (You may need to press the
more softkey to see Confrn.)
2. Enter the participant’s phone number.
3. Wait for the call to connect.
4. Press Join to add the other participant to your call.
Hang up or press EndCall.
Cisco Unified IP Phone 7960G and 7940G for Cisco Unified CallManager 5.0 (SIP) 27
Do Not Disturb
You can use the Do Not Disturb (DND) feature to block incoming calls on your phone with a busy
tone.
If you want to... Then...
Turn on DND 1. Press > Call Preferences > Do Not Disturb.
2. Select Yes , and then press Save.
“Do Not Disturb” displays on the status line, and a DND
softkey is added.
Turn off DND Press the DND softkey or:
1. Press > > Call Preferences > Do Not Disturb.
2. Select No, and then press Save.
Tips
• When DND is turned on:
–
The DND blocking feature applies to all the lines on your phone.
–
Received calls are not logged to the Missed Calls directory on your phone.
• When DND and Call Forward All are both enabled on your phone, Call Forward All takes
precedence on incoming calls. That is, calls will be forwarded and the caller will not hear a busy
tone.
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Advanced Call Handling
Advanced Call Handling
You can configure your phone for a variety of call preference features.
Speed Dialing
Speed dialing allows you to enter an index number, press a button, or select a phone screen item to
place a call.
If you want to... Then...
Set up Speed Dials
on your phone
1. Press > Call Preferences > Speed Dial Lines.
2. Scroll to highlight Line 2, 3, 4, 5, or 6.
Note You can configure five speed dial numbers on the
Cisco Unified IP Phone 7960G and one speed-dial number on the
Cisco Unified IP Phone 7940G.
3. Press Edit.
4. Enter a brief description for the selected speed dial line for New Label.
5. Scroll to select New Number line.
6. Press Number and enter a number for the selected speed dial line.
7. Press Accept if the New Label and New Number are correct.
8. Repeat Step 2 through 7 to set a speed dial for another line, if available.
Use speed-dial
buttons
Cisco Unified IP Phone 7960G and 7940G for Cisco Unified CallManager 5.0 (SIP) 29
To place a call, press (a speed-dial button).
Using Caller ID Blocking
Use the Caller ID Blocking feature to block your phone number from displaying on phones that
support caller identification.
If you want to... Then...
Prevent your phone number from
displaying when you make calls
Allow your phone number to
display when you make calls
1. Press > Call Preferences > CallerID Blocking.
2. Select Yes , and then press Save.
1. Press > Call Preferences > CallerID Blocking.
2. Press No, and then press Save.
Blocking Anonymous Calls
You can block all incoming anonymous calls to your phone by setting the Anonymous Call Block
feature.
If you want to... Then...
Block all anonymous calls 1. Press > Call Preferences > Anonymous Call Block.
2. Select Yes , and then press Save.
Allow anonymous calls to ring on
your phone
1. Press > Call Preferences > Anonymous Call Block.
2. Press No, and then press Save.
Using Auto-Complete Number
To configure your phone to automatically complete the phone number being dialed, use the
Auto-Complete Number feature.
If you want to... Then...
Configure Auto-Complete
Number
Turn off Auto-Complete Number 1. Press > Call Preferences > Auto-Complete Number.
30 OL-8134-01
1. Press > Call Preferences > Auto-Complete Number.
2. Select Yes , and then press Save.
2. Press No, and then press Save.
Advanced Call Handling
Using Call Waiting
You can configure your phone to ring when a call is on hold while you are on another active call.
If you want to... Then...
Configure Call Waiting 1. Press > Call Preferences > Call Waiting.
2. Select Yes , and then press Save.
Turn off Call Waiting 1. Press > Call Preferences > Call Waiting.
2. Press No, and then press Save.
Using Call Hold Ringback
You can configure your phone to ring when a call is on hold when you end an active call.
If you want to... Then...
Configure Call Hold Ringback 1. Press > Call Preferences > Call Hold Ringback.
2. Select Yes , and then press Save.
Turn off Call Hold Ringback 1. Press > Call Preferences > Call Hold Ringback.
2. Press No, and then press Save.
Using Stutter Message Waiting
You can configure your phone to alert you when there is a message waiting. When you receive dial
tone to make a call, you will hear a stutter dial tone.
If you want to... Then...
Turn on Stutter Message Waiting 1. Press > Call Preferences > Stutter Msg.Waiting.
2. Select Yes , and then press Save.
Turn off Stutter Message Waiting 1. Press > Call Preferences > Stutter Msg.Waiting.
2. Press No, and then press Save.
Cisco Unified IP Phone 7960G and 7940G for Cisco Unified CallManager 5.0 (SIP) 31
Using Auto Answer (Intercom)
You can configure Auto Answer (Intercom) so you can automatically answer an incoming call on your
speaker.
If you want to... Then...
Turn on Auto Answer 1. Press > Call Preferences > Auto Answer (Intercom).
2. Select Yes , and then press Save.
Turn off Auto Answer 1. Press > Call Preferences > Auto Answer (Intercom).
2. Press No, and then press Save.
Using a Shared Line
You might want to use a shared line if you have multiple phones and want one extension number.
Note The maximum number of calls that a shared line supports varies by phone model.
If you want to... Then...
Make a call using a
shared line
Press the line button assigned to the shared line, and place a call. See
the ““Placing a Call—Basic Options” section on page 21 for more
information.
URL Dialing
Use URL dialing to place a call using alphanumeric strings containing letters, numbers, and symbols.
If you want to... Then...
Switch to URL dialing 1. Press NewCall > URL.
2. Enter an alphanumeric string.
3. To make corrections to the entry, press << . Or, to remove
the entry completely, press Clear.
The icon appears to indicate that you can begin editing
characters in the URL entry.
4. Press Dial to complete the call, or press EndCall.
Return to standard dialing mode Press Number.
32 OL-8134-01
Using a Handset, Headset, and Speakerphone
Using a Handset, Headset, and Speakerphone
You can use your phone with a handset, headset, or speakerphone.
If you want to... Then...
Use the handset Lift the handset.
Use a headset Press to toggle headset mode on and off.
You can use the headset in conjunction with all of the controls on
your phone, including and .
Use the speakerphone Press to toggle speakerphone mode on or off.
Many of the actions you can take to dial a number or answer a call
will automatically trigger speakerphone mode, assuming that the
handset is in its cradle and is not lit.
Switch to the speakerphone or
headset (from the handset)
during a call
Switch to the handset (from the
speakerphone or headset)
during a call
Adjust the volume level for a
call
Press or , then hang up the handset.
Lift the handset. There is no need to push any buttons.
Press during a call or after invoking a dial tone.
This action adjust the volume for the handset, speakerphone, or
headset, depending on which device is in use.
Press Save to preserve the volume level for future calls.
Tip
Once you enable mute, your phone remains muted whether you switch from speaker to handset to
headset. To cancel Mute, press .
Obtaining a Headset
Your phone supports four- or six-wire headset jacks. For information about purchasing headsets, see
the “Headset Information” section on page 13.
Cisco Unified IP Phone 7960G and 7940G for Cisco Unified CallManager 5.0 (SIP) 33
Using Phone Settings
You can personalize your Cisco Unified IP Phone by adjusting the ring tone and other settings.
Customizing Rings and Message Indicators
You can customize how your phone indicates an incoming call and a new voice mail message. You can
also adjust the ringer volume for your phone.
If you want to... Then...
Change the ring tone per
line
Adjust the volume level for
the phone ringer
Tip
Typically, the default system policy for the voice message light on your handset tells your phone to
always light to indicate a new voice message.
1. Press > Ring Type.
2. Choose a phone line or the default ring setting.
3. Choose a ring tone to play a sample of it.
4. Press Select and OK to set the ring tone, or press Cancel.
Press while the handset is in the cradle and the headset
and speakerphone buttons are off. The new ringer volume is saved
automatically.
Customizing the Phone Screen
You can adjust the contrast and the language for your phone screen.
If you want to... Then...
Change the phone
screen contrast
34 OL-8133-01
1. Press > Contrast.
2. Press OK to save, or press Cancel.
Using Call Logs and Directories
Using Call Logs and Directories
This section describes how you can use call logs and directories. To access both features, use the
Directories button .
Using Call Logs
Your phone maintains records of your missed, placed, and received calls.
If you want to... Then...
View your call logs Press > Missed Calls, Placed Calls, or Received Calls. Each log can
store up to 32 records.
Erase your call logs Press , then press Clear. Doing so erases all records in all logs.
Dial from a call log
(while not on another
call)
Dial from a call log
(while connected to
another call)
1. Press > Missed Calls, Placed Calls, or Received Calls.
2. Highlight a call record from the log.
3. To speed dial the highlighted number, press Dial.
4. Go off-hook to place the call.
1. Press > Missed Calls, Placed Calls, or Received Calls.
2. Highlight a call record from the log.
3. If you need to edit the number, press Dial followed by << or >>.
4. Press Dial.
5. Choose a menu item to handle the original call:
• Hold—Puts the first call on hold and dials the second.
• Trns f er —Transfers the first party to the second and drops you from the
call. (Press Trns f er again after dialing to complete the action.)
• Confrn—Creates a conference call with all parties, including you. (Press
Confrn again after dialing to complete the action.)
• End Call—Disconnects the first call and dials the second.
Cisco Unified IP Phone 7960G and 7940G for Cisco Unified CallManager 5.0 (SIP) 35
Using Corporate Directory
Depending on configuration, your phone can provide a corporate directory, a directory of corporate
contacts that is set up and maintained by your system administrator.
You can use a corporate directory to place calls to coworkers.
If you want to... Then...
Dial from a corporate
directory (while not on
another call)
Dial from a corporate
directory (while on
another call)
1. Press > Corporate Directory (exact name can vary).
2. User your keypad to enter a full or partial name and press Search.
3. To dial, press the listing, or scroll to the listing and go off-hook.
1. Press > Corporate Directory (exact name can vary).
2. User your keypad to enter a full or partial name and press Search.
3. Scroll to a listing and press Dial.
4. Choose a menu item to handle the original call:
• Hold—Puts the first call on hold and dials the second.
• Trns f er —Transfers the first party to the second and drops you from the
call. (Press Trns f er again after dialing to complete the action.)
• Confrn—Creates a conference call with all parties, including you.
(Press Confrn again after dialing to complete the action.)
• End Call—Disconnects the first call and dials the second.
36 OL-8134-01
Using Call Logs and Directories
Using Personal Directory
The Personal Directory feature (SIP version) allows you to add calls from your Call Logs to your
personal calls directory.
If you want to... Then...
Add a new entry to
your personal
directory
1. Press > Missed Calls, Placed Calls, or Received Calls.
2. Highlight the call that you want to add to your personal directory.
3. To edit the entry, press Edit and make your changes.
4. Press Keep to add the entry.
5. Press Save
The number is added to your personal directory.
Note To cancel the operation without adding an entry, press Exit.
Dial from personal
directory
Delete an entry in
your personal
directory
1. Press > Personal Directory (name may vary).
2. Press Select and highlight the entry you want to dial.
3. Press Dial. (You may need to press the more softkey to see Dial.)
Note To edit the entry, press Edit.
1. Press > Personal Directory (name may vary).
2. Highlight the call that you want to remove from your personal directory.
3. Press Delete, or press DelAll to remove more than one call.
The number(s) is removed from your personal directory.
Cisco Unified IP Phone 7960G and 7940G for Cisco Unified CallManager 5.0 (SIP) 37
Accessing Voice Messages
To access voice messages, use the Messages button .
Note Your company determines the voice message service that your phone system uses. For the most
accurate and detailed information about this service, refer to the documentation that came
with it.
If you want to... Then...
Set up and
personalize your
voice message service
See if you have a new
voice message
Listen to your voice
messages or access
the voice messages
menu
Press and follow the voice instructions. If a pop-up messages menu
appears on your phone screen, choose an appropriate menu item.
Look at your phone for the following indicators:
• A steady red light on your handset. (This indicator can vary. See the
“Customizing Rings and Message Indicators” section on page 34.)
• A message waiting icon and text message on your phone screen.
Press .
Depending on your voice message service, doing so either auto-dials your
voice message service or provides a menu on your phone screen.
38 OL-8134-01
Customizing Your Phone on the Web
Customizing Your Phone on the Web
Your Cisco Unified IP Phone is a network device that can share information with other network
devices in your company, including your personal computer. You can use your computer to log in to
your Cisco Unified CallManager User Options web pages, where you can control features, settings,
and services for your Cisco Unified IP Phone. For example, you can set up phone line labels from your
User Options web pages.
Accessing Your User Options WebPages
This section describes how to log in and select a phone device.
If you want to... Then do this...
Log in to your User
Options web pages
Select a device after
logging in
1. Obtain a User Options URL, user ID, and default password from your
system administrator.
2. Open a web browser on your computer, enter the URL, and log on.
3. If prompted to accept security settings, click Ye s or Install Certificate.
The Cisco Unified CallManager User Options main web page displays.
From this page you can choose User Options to access User Settings,
Directory features, a Personal Address Book, and Fast Dials.
Or, to access phone-specific options, select a device (see below).
1. After you have logged in to your User Options web pages, choose User
Options > Device.
The Device Configuration page displays.
2. If you have multiple devices assigned to you, verify that the appropriate
device (phone model or Extension Mobility profile) is selected. If necessary,
choose another device from the Name drop-down menu.
From the Device Configuration page, you can access all of the various
configuration options available for your phone (other pages might not
provide access to all options).
–
Choose User Options to access User Settings, Directory, Personal
Address Book, and Fast Dials.
–
Choose toolbar buttons to access phone-specific options, such as line
settings, phone service settings, and speed dials.
To return to the Device Configuration page from another page, choose User
Options > Device.
Cisco Unified IP Phone 7960G and 7940G for Cisco Unified CallManager 5.0 (SIP) 39
Configuring Features and Services on the Web
The topics in this section describe how to configure features and services from your User Options web
pages after logging in. See the “Accessing Your User Options Web Pages” section on page 39.
Setting Up Phone Services on the Web
Phone services can include special phone features, network data, and web-based information (such as
stock quotes and movie listings). You must first subscribe to a phone service before accessing it on your
phone Check with your system administrator if you have questions about your phone services.
If you want to... Then do this after you log in...
Subscribe to a service 1. Select a device.
2. Click Phone Services.
3. Click Add New.
4. Choose a service from the drop-down list and click Next.
5. Change the service label and/or enter additional service information, if
available (optional).
6. Click Save.
Search for services 1. Select a device.
2. Click Phone Services.
3. Click Find.
Change or end services 1. Search for services.
2. Select one or more entries.
3. Click Delete Selected.
Change a service name 1. Search for services.
2. Click on the service name.
3. Change the information and click Save.
40 OL-8134-01
If you want to... Then do this after you log in...
Add a service to an
available
programmable phone
button
1. Select a device.
2. Click Service URL.
Note
If you do not see this option, ask your system administrator to
configure a service URL button for your phone.
3. Choose a service from the Button Service drop-down list.
4. If you want to rename the service, edit the label fields.
Note
Your phone uses the ASCII Label field if the phone does not support
double-byte character sets.
5. Click Save.
6. Click Reset to reset your phone (necessary to see the new button label
on your phone).
Access a service on your
phone
Press on your phone. Or, if you have added a service to a
programmable button , press the button.
Customizing Your Phone on the Web
Cisco Unified IP Phone 7960G and 7940G for Cisco Unified CallManager 5.0 (SIP) 41
Controlling Line Settings on the Web
Line settings affect a specific phone line (directory number) on your phone. Line settings can include
call-forwarding and line labels.
Note • You can set up call forwarding (for your primary phone line) directly on your phone. See
the “Forwarding All Calls to Another Number” section on page 26.
• To learn about phone settings that you can access directly on your phone, see the “Using
Phone Settings” section on page 34.
If you want to... Then do this after you log in...
Set up call forwarding
per line
Change or create a line
text label that appears
on your phone screen
1. Select a device.
2. Click Line Settings.
3. If you have more than one directory number (line) assigned to your
phone, verify that the appropriate line is selected or choose a new one.
4. In the Incoming Call Forwarding area, choose call forwarding settings
for various conditions.
5. Click Save.
1. Select a device.
2. Click Line Settings.
3. If you have more than one directory number (line) assigned to your
phone, verify that the appropriate line is selected or choose a new one.
4. In the Line Text Label area, enter a text label.
5. Click Save.
Note
Your phone uses the ASCII Label field if the phone does not support
double-byte character sets.
42 OL-8134-01
Understanding Additional Configuration Options
Understanding Additional Configuration Options
Your system administrator can configure your phone to use specific button services, if appropriate.
This table provides some configuration options that you might want to discuss with your phone system
administrator based on your calling needs or work environment.
If you... Then... For more information...
Need more speed-dial
buttons
Want to use one
extension for several
phones
Make sure that you are using all of
your currently available speed-dial
buttons.
Request a shared line. This allows you
to use one extension number for your
desk phone and lab phone, for
example.
See the“Speed Dialing” section on
page 29.
See the “Using a Shared Line”
section on page 32.
Cisco Unified IP Phone 7960G and 7940G for Cisco Unified CallManager 5.0 (SIP) 43
Troubleshooting Your Phone
This section provides information to help you troubleshoot general problems with your phone. For
more information, see your system administrator.
Symptom Explanation
The Settings button is
unresponsive
Join fails Be sure that you have selected at least one call in addition to the active call,
Viewing Phone Administration Data
Your system administrator might ask you to access administration data on your phone for
troubleshooting purposes.
If you are asked to... Then...
Access network
configuration data
Access status data Choose > Status and select the status item that you want to view.
Your system administrator might have disabled on your phone.
which is selected automatically. Join also required the selected calls to be
on the same line. If necessary, transfer calls to one line before joining them.
Choose > Network Configuration and select the network configuration
item that you want to view.
44 OL-8134-01
Cisco One-Year Limited Hardware Warranty Terms
Cisco One-Year Limited Hardware Warranty Terms
There are special terms applicable to your hardware warranty and various services that you can use
during the warranty period. Your formal Warranty Statement, including the warranty applicable to
Cisco software, is available on Cisco.com. Follow these steps to access and download the
Cisco Information Packet and your warranty document from Cisco.com.
1. Launch your browser, and go to this URL:
http://www.cisco.com/univercd/cc/td/doc/es_inpck/cetrans.htm
The Warranties and License Agreements page appears.
2. To re ad t he Cisco Information Packet, follow these steps:
a. Click the Information Packet Number field, and make sure that the part number
78-5235-02F0 is highlighted.
b. Select the language in which you would like to read the document.
c. Click Go.
d. The Cisco Limited Warranty and Software License page from the Information Packet appears.
e. Read the document online, or click the PDF icon to download and print the document in
Adobe Portable Document Format (PDF).
Note You must have Adobe Acrobat Reader to view and print PDF files. You can download
the reader from Adobe’s website: http://www.adobe.com
3. To read translated and localized warranty information about your product, follow these steps:
a. Enter this part number in the Warranty Document Number field:
78-10747-01C0
b. Select the language in which you would like to view the document.
c. Click Go.
The Cisco warranty page appears.
d. Read the document online, or click the PDF icon to download and print the document in
Adobe Portable Document Format (PDF).
You can also contact the Cisco service and support website for assistance:
http://www.cisco.com/public/Support_root.shtml.
Duration of Hardware Warranty
One (1) Year
Cisco Unified IP Phone 7960G and 7940G for Cisco Unified CallManager 5.0 (SIP) 45
Replacement, Repair, or Refund Policy for Hardware
Cisco or its service center will use commercially reasonable efforts to ship a replacement part within
ten (10) working days after receipt of a Return Materials Authorization (RMA) request. Actual
delivery times can vary, depending on the customer location.
Cisco reserves the right to refund the purchase price as its exclusive warranty remedy.
To Receive a Return Materials Authorization (RMA) Number
Contact the company from whom you purchased the product. If you purchased the product directly
from Cisco, contact your Cisco Sales and Service Representative.
Complete the information below, and keep it for reference.
Company product purchased from
Company telephone number
Product model number
Product serial number
Maintenance contract number
46 OL-8134-01
Index
A
Anonymous calls, blocking 30
Answer 32
answering calls 22
Auto Answer, using 32
Automatic call completion 30
C
Call 31
call activity area, viewing 18
call forwarding 26
configuring from web page 42
Call Hold Ringback 31
call logs
erasing
viewing and dialing from 35
Call Waiting 31
Caller 30, 31, 32
caller ID 18
Caller ID Blocking, using 30, 31, 32
caller ID, blocking 30
call-handling 21
calls
answering
compared to lines 20
conference features for 27
35
22
ending 23
forwarding 26, 42
handling multiple 24
holding and resuming 23
multiple parties on 27
muting 24
placing 21, 22
selecting 20
transferring 25
viewing 18
Cisco Unified IP Phone
adjusting height of
connecting 12
description of 15
documentation for 2
feature configuration for 19, 20, 43
illustration of 15
online help for 19
securing handset rest 13
13
D
device configuration page 39
dialing, options for 21, 22
directories button, description of 16
directory
personal
37
Cisco Unified IP Phone 7960G and 7940G for Cisco Unified CallManager 5.0 (SIP) 47
using on phone
documentation, accessing 2
35
E
ending a call, options for 23
extension numbers, viewing 18
F
Fast Dials
using on phone
feature buttons
directories
help 16
messages 17
services 17
settings 17
features, availability of 19, 20, 43
footstand
adjusting
button, identifying 16
forwarding calls, options for 26
37
16
13
headset
answering calls with
button, identifying 17
hanging up with 23
mode, using 33
placing calls with 21
volume 34
headset performance, general 13
help button, description of 16
help, using 19
hold
and switching calls
and transferring 25
using 23
22
24
I
installing, Cisco Unified IP Phone 12
Intercom, using 32
K
keypad
description of
17
H
L
handset
light strip
securing in cradle 13
using 33
volume 34
hanging up, options for 23
48 OL-8134-01
16
line buttons, identifying 16
lines
and call forwarding
description of 20
ring patterns for 42
text label for 42
42
viewing
voice message indicator setting for 42
18
M
messages
indicator for
listening to 38
messages button, description of 17
missed calls, records of 35
multiple calls, handling 24
mute button, description of 17
mute, using 24
38
N
navigation button, description of 17
network configuration data, locating 44
Number 30
O
online help, using 19
P
description of 20
viewing 18
phone screen
adjusting contrast of
changing language of 34
cleaning 18
features of 18
phone services
configuring
see also User Options web pages
placed calls, records of
placing calls, options for 21, 22
programmable buttons
description of
labels for 18
16
34
35
R
received calls, records of 35
redial 21
resume, using 23
ring patterns, changing 42
ringer
indicator for
volume 34
16
PAB
using on phone
Personal Address Book, see PAB
Personal Directory
using on phone
phone lines
buttons for
Cisco Unified IP Phone 7960G and 7940G for Cisco Unified CallManager 5.0 (SIP) 49
37
37
16
S
safety, warnings 2
selecting calls 20
services button, description of 17
services, subscribing to 40
settings
34
using
settings button, description of 17
shared lines
description of
softkey buttons
description of
labels for 18
speakerphone
answering calls with
button, identifying 17
hanging up with 23
mode, using 33
placing calls with 21
volume 34
speed dial 29
buttons, identifying 16
labels 18
using 22
status data, locating 44
status line, viewing 18
Stutter Message Waiting 31
subscriptions, for phone services 40
switching calls 24
32
17, 18
22
U
URL dialing mode 32
User Options web pages
configuring features and services with
subscribing to phone services with 40
V
voice message indicator
changing setting for
voice message indicator, identifying 38
voice message service, using 38
volume
adjusting
volume button, description of 17
34
42
W
Waiting 31
warnings, safety 2
40
T
text, entering on phone 19
transferring, options for 25
troubleshooting, data for 44
50 OL-8134-01
Corporate Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 526-4100
European Headquarters
Cisco Systems International BV
Haarlerbergpark
Haarlerbergweg 13-19
1101 CH Amsterdam
The Netherlands
www-europe.cisco.com
Tel: 31 0 20 357 1000
Fax: 31 0 20 357 1100
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
www.cisco.com
Tel: 408 526-7660
Fax: 408 527-0883
Asia Pacific Headquarters
Cisco Systems, Inc.
Capital Tower
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#22-01 to #29-01
Singapore 068912
www.cisco.com
Tel: +65 6317 7777
Fax: +65 6317 7799
Cisco Systems has more than 200 offices in the following countries. Addresses, phone numbers, and fax numbers are listed on the
Cisco Web site at www.cisco.com/go/offices
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The Netherlands • New Zealand • Norway • Peru • Philippines • Poland • Portugal • Puerto Rico • Romania • Russia • Saudi Arabia • Scotland • Singapore • Slovakia
Slovenia • South Africa • Spain • Swed en • Switzerland • Taiwan • Thailand • Turkey • Ukraine • United Kingdom • United States • Venezuela • Vietnam • Zimbabwe
CCSP, CCVP, the Cisco Square Bridge logo, Follow Me Browsing, and StackWise are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn, and
iQuick Study are service marks of Cisco Systems, Inc.; and Access Registrar, Aironet, ASIST, BPX, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, Cisco, the Cisco Certified
Internetwork Expert logo, Cisco IOS, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Cisco Unity, Empowering the Internet Generation, Enterprise/Solver,
EtherChannel, EtherFast, EtherSwitch, Fast Step, FormShare, GigaDrive, GigaStack, HomeLink, Internet Quotient, IOS, IP/TV, iQ Expertise, the iQ logo, iQ Net Readiness
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Systems, Inc. and/or its affiliates in the United States and certain other countries.
All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship
between Cisco and any other company. (0502R)
© 2006 Cisco Systems, Inc. All rights reserved.
OL-8133-01
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