Cisco IP Phone 7960 and 7940
Series User Guide
Corporate Headquarters
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Text Part Number: 78-10182-08
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A digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when
the equipment is operated in a commercial environment. Th is equipment generates, uses, and can radi ate radio- frequen c y ener gy and, if not instal led
and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a
residential area is likely to cause harmful interference, in which case users will be required to correct the interference at their own expense.
The following information is for FCC compliance of Class B devices: The equipment described in this manual generates and may radiate
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reception. This equipment has been tested and found to comply with the limits for a Class B digital device in accordance with the specifications in
part 15 of the FCC rules. These specifications are designed to provide reasonable protection against such interference in a residential installation.
However, there is no guarantee that interference will not occur in a particular installation.
Modifying the equipment without Cisco’s written authorization may result in the equipment no longer complying with FCC requirements for Class
A or Class B digital devices. In that event, your right to use the equipment may be limited by FCC regulations, and you may be required to correct
any interference to radio or television communications at your own expense.
You can determine whether your equipment is causing interference by turning it off. If the interference stops, it was probably caused by the Cisco
equipment or one of its peripheral devices. If the equipment causes interference to radio or television reception, try to correct the interference by
using one or more of the following measures:
• Turn the television or radio antenna until the interference stops.
• Move the equipment to one side or the other of the television or radio.
• Move the equipment farther away from the television or radio.
• Plug the equipment into an outlet that is on a different circuit from the television or radio. (That is, make certain the equipment and the television
or radio are on circuits controlled by different circuit breakers or fuses.)
Modifications to this product not authorized by Cisco Systems, Inc. could void the FCC approval and negate your authority to operate the product.
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Cisco IP Phone 7960 and 7940 Series User Guide
Copyright © 2000-2002, Cisc o Syst ems, I nc.
All rights reserved.
CONTENTS
CHAPTER
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1 Introducing Your Cisco IP Phone 1-1
Connecting Your Cisco IP Phone 1-2
Auto-Registering Your Phone Using TAPS 1-5
A Road Map to Your Cisco IP Phone 1-6
Using the Feature Buttons 1-10
Navigating on Your Phone 1-11
Using the Handset, Headset, and Speakerphone 1-12
Using the Handset 1-12
Adjusting the Handset Rest 1-12
Cisco IP Phone 7960 and 7940 Series User Guide
v
Contents
Using the Speakerphone 1-14
Using the Headset 1-14
Customizing Your Phone From the User Options Web Pages 1-15
Logging In to the User Options Web Pages 1-16
Changing the Default Language for the User Options Web Pages 1-17
Establishing Cisco IP Phone Services 1-18
Subscribing to Services 1-19
How to Change or End Subscriptions 1-20
CHAPTER
CHAPTER
2 Customizing Phone Settings 2-1
Adjusting the Handset, Speakerphone, and Headset Volume 2-1
Adjusting the Ringer Volume 2-2
Personalizing the Ringer Sound 2-3
Adjusting the Message Waiting Indicator Light 2-4
Changing the LCD Screen Contrast 2-5
Changing the Language for the Phone LCD Screen 2-6
3 Placing a Call and Other Basic Phone Tasks 3-1
Making Telephone Calls 3-1
Placing a Call 3-2
Answering a Call 3-4
Ending a Call 3-4
Muting a Call 3-5
Putting a Call on Hold 3-6
Transferring a Call to Another Extension 3-7
Redialing the Last Number Dialed 3-8
How to Get Notified When a Busy Line is Available Using Cisco Call Back 3-8
Storing and Retrieving a Call Using Call Park 3-9
vi
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Answering Calls on Another Extension Using Call Pickup 3-10
How to Pick Up Calls Within Your Group 3-11
How to Pick Up Calls Outside of Your Group 3-11
Using Speed Dial 3-12
Forwarding Calls to Another Extension 3-14
Setting Up Call Forwarding on Your Phone 3-14
Setting Up Call Forwarding When Not at Your Phone 3-15
Canceling Call Forwarding 3-16
Making Conference Calls 3-17
Placing a Conference Call 3-18
Using Meet-Me Conferences 3-18
Establishing a Meet-Me Conference 3-19
Joining a Meet-Me Conference 3-19
Conferencing by Barging in on Established Conversations 3-20
Using Voice Mail 3-21
Contents
CHAPTER
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Viewing and Dialing from the Phone Logs 3-21
Searching and Dialing from the Phone Directory 3-23
4 Logging Into Your Extension from Any Phone Using the Cisco CallManager
Extension Mobility Feature 4-1
Logging in to Cisco CallManager Extension Mobility 4-2
Logging Out of Cisco CallManager Extension Mobility 4-4
Changing Your Cisco CallManager Extension Mobility PIN 4-5
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vii
Contents
APPENDIX
viii
A FAQ A-1
How do I access voice mail? A-2
How do I set speed dials? A-2
How do I list my missed calls? A-2
I don’t see a Hold button—how do I put someone on hold? A-3
How do I change the contrast on the phone LCD screen? A-3
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Contents
How do I change the settings for my Cisco CallManager Extension Mobility
line? A-3
How do I forward calls? A-4
How do I store numbers of friends and colleagues that I want to call often? A-4
I’ve used up all my speed dial lines, can I add more? A-5
If I cannot answer a call that I have forwarded to another number, will the call get
re-routed to my voice mail system? A-5
Can I use call forwarding to send my calls directly to voice mail, without ringing
my desk top phone? A-6
Why don’t I get a dial tone after dialing an access code? A-6
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Cisco IP Phone 7960 and 7940 Series User Guide
ix
Document Conventions
Preface
Aviso
¡Advertencia!
Varning!
Este símbolo de aviso indica perigo. Encontra-se numa situação que lhe
poderá causar danos físicos. Antes de começar a trabalhar com qualquer
equipamento, familiarize-se com os perigos relacionados com circuitos
eléctricos, e com quaisquer práticas comuns que possam prevenir possíveis
acidentes. Para ver as traduções dos avisos que constam desta publicação,
consulte o documento Regulatory Compliance and Safety Information
(Informação de Segurança e Disposições Reguladoras) que acompanha este
dispositivo.
Este símbolo de aviso significa peligro. Existe riesgo para su integridad física.
Antes de manipular cualquier equipo, considerar los riesgos que entraña la
corriente eléctrica y familiarizarse con los procedimientos estándar de
prevención de accidentes. Para ver una traducción de las advertencias que
aparecen en esta publicación, consultar el documento titulado Regulatory
Compliance and Safety Information (Información sobre seguridad y
conformidad con las disposiciones reglamentarias) que se acompaña con
este dispositivo.
Denna varningssymbol signalerar fara. Du befinner dig i en situation som kan
leda till personskada. Innan du utför arbete på någon utrustning måste du vara
medveten om farorna med elkretsar och känna till vanligt förfarande för att
förebygga skador. Se förklaringar av de varningar som förkommer i denna
publikation i dokumentet Regulatory Compliance and Safety Information
(Efterrättelse av föreskrifter och säkerhetsinformation), vilket medföljer
denna anordning.
xx
Cisco IP Phone 7960 and 7940 Series User Guide
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CHAPTER
1
Introducing Your Cisco IP Phone
A Cisco IP Phone is a full-feature telephone that provides voice communication
over the same data network that your computer uses. This phone functions much
like a traditional analog phone, allo wing you to place and recei v e telephone calls.
It also supports features that you have come to expect from a telephone—such as
speed dialing, redial, call transfer, conference calling, and voice mail access.
Your Cisco IP Phone offers features that might surprise you. Because it is part of
an IP network, your Cisco IP Phone can provide not only telephony services, but
data services, too—including up-to-the-minute informat ion and services from the
network. In a nutshell, your Cisco IP Phone provides a whole range of
communication features that you could not expect from a traditional telephone.
This guide helps you learn to use the various features and services available on
your phone. Not all of the features described in this book are available by
default—your administrator may not add them for you. You access some phone
features and services on the phone itself, while you customize others on a
convenient web page. For information about the User Options web page, see
Customizing Your Phone From the User Options Web Pages, page 1-15.
This chapter contains the following sections:
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• Connecting Your Cisco IP Phone, page 1-2
• A Road Map to Your Cisco IP Phone, page 1-6
• Using the Feature Buttons, page 1-10
• Navigating on Your Phone, page 1-11
• Using the Handset, Headset, and Speakerphone, page 1-12
• Customizing Your Phone From the User Options Web Pages, page 1-15
Cisco IP Phone 7960 and 7940 Series User Guide
1-1
Connecting Your Cisco IP Phone
Connecting Your Cisco IP Phone
Chances are, your system administrator or a technician will connect your new
Cisco IP Phone to the corporate IP telephony network. If that is not the case,
connecting your phone is easy.
Follow the steps below. Refer to to locate ports on the back of your phone.
Before You Begin
Verify that your system administrator is ready for you to connect your
Cisco
IP Phone to the network.
Chapter 1 Introducing Your Cisco IP Phone
Warning
Step 1 Connect your Cisco IP Phone to the corporate IP telephony network. You can do
Be sure to read Appendix B, “Safety Notices,” before connecting or using your
phone.
this in one of two ways, depending on how your workspace is set up. See your
system administrator if you are not sure which method to choose:
• Direct network connection—For this method, you need at least one a vailable
Ethernet port in your workspace. Use the Ethernet cable included with your
phone to connect the network port on the back of your phone to the Ethernet
port in your workspace.
• Shared network connection—Use this method if you have a single Ethernet
port in your workspace with your desktop computer already connected to it.
First, disconnect the Ethernet cable from the computer and attach it to the
network port on the back of your phone. Ne xt, use the Ethernet cable included
with your phone to connect the access port on the back of your phone to your
desktop computer. Your Cisco
IP Phone now shares a network connection
with your computer.
Step 2 Connect the handset to the handset port. Ensure that the end of the cord with the
longer uncoiled section is connected to the body of the phone.
1-2
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Chapter 1 Introducing Your Cisco IP Phone
Step 3 If your system administrator deliv ered you r Cisco IP Phone with a power supply,
connect the power supply plug to the DC48V AC adapter port on the back of the
phone.
If your system administrator delivered your phone without a power supply, your
phone probably receives power through the Ethernet connection.
Step 4 Use the power cable to connect the power supply to a standard power outlet in
your workspace.
Step 5 To adjust the footstand height, release the footstand by pressing the footstand
adjustment knob and gently pull the footstand away from the body of the phone.
See the “Adjusting the Handset Rest” section on page 1-12 for information on
adjusting the handset rest to make sure the receiver will sit securely in the crad le.
Once you connect the Cisco IP Phone to its power source, a start-up process
begins. After sev eral minutes, th e phone’s LCD screen displays a neutral “ready”
screen. The details on your screen might vary, but a ready screen typically
displays the date and time, your extension number, and available soft keys.
Startup is complete and your phone is ready to use.
Connecting Your Cisco IP Phone
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Tip Soft keys point to feature options displayed al ong the bottom of your LCD screen.
Soft keys are flexible—they change depending on the status of your phone. For
example, you can see one set of soft key options when you pick up the handset,
and another set when the phone is not in use.
Cisco IP Phone 7960 and 7940 Series User Guide
1-3
Connecting Your Cisco IP Phone
Ta b l e 1-1 Cisco IP Phone cable connections
1
Chapter 1 Introducing Your Cisco IP Phone
RS232
DC48V
2
10/100 SW 10/100 PC
+
7
6
3
5
4
58670
1 DC adapter port (DC48V) 5 Access port (10/100 PC)
2 Power supply with AC adapter port plug 6 Handset port
3 Power cable with wall socket plug 7 Headset port
4 Network port (10/100 SW)
Cisco IP Phone 7960 and 7940 Series User Guide
1-4
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Chapter 1 Introducing Your Cisco IP Phone
Auto-Registering Your Phone Using TAPS
Related Topics
• Auto-Registering Your Phone Using TAPS, page 1-5
• A Road Map to Your Cisco IP Phone, page 1-6
• Using the Handset, Headset, and Speakerphone, page 1-12
Auto-Registering Your Phone Using TAPS
Y our ad ministrator may ask you to auto-register your Cisco IP Phone using TAPS,
the Tool for Auto-Registered Phones Support. TAPS might be used either for a
new phone or to replace an existing phone.
Note You should follow this procedure only if your phone administrator asks you to.
Procedure
Step 1 If the phone is not already installed, follow the installation instructions available
in the
“Connecting Your Cisco IP Phone” section on page 1-2.
After you plug the phone into a port, the phone automatically registers and
displays a number.
Step 2 Dial the TAPS extension provided by your system administrator.
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Step 3 A voice prompt asks you to select the language that you want to use. Choose
appropriately.
Step 4 Dial your personal extension number (provided by your system administrator),
then press the # key.
Note You may be instructed to enter the complete tel ephone number (including
area code).
Cisco IP Phone 7960 and 7940 Series User Guide
1-5
Chapter 1 Introducing Your Cisco IP Phone
A Road Map to Your Cisco IP Phone
Step 5 To confirm, enter your personal extension number again, followed by the # key.
The phone displays a confirmation message.
Step 6 Hang up the phone.
The phone resets and displays your extension number.
Related Topics
• Connecting Your Cisco IP Phone, page 1-2
• A Road Map to Your Cisco IP Phone, page 1-6
• Using the Feature Buttons, page 1-10
• Navigating on Your Phone, page 1-11
• Using the Handset, Headset, and Speakerphone, page 1-12
A Road Map to Your Cisco IP Phone
1-6
Refer to the following illustrations and table to identify the buttons and parts on
your Cisco IP Phone and to find a description of related features.
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Chapter 1 Introducing Your Cisco IP Phone
Figure 1-1 Cisco IP Phone 7960
A Road Map to Your Cisco IP Phone
2
1
1617
15
Figure 1-2 Cisco IP Phone 7940
2
1
3
4
5
6
7
8
9
121314
3
1011
68561
4
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5
6
7
8
9
10111617 12131415
Cisco IP Phone 7960 and 7940 Series User Guide
68562
1-7
A Road Map to Your Cisco IP Phone
1
Handset with
indicator light
2
LCD screen Displays features such as the time, date, your phone
3
Cisco IP Phone
model type
4
Line or speed
dial button
5
Footstand
adjustment
6
Directories
button
Chapter 1 Introducing Your Cisco IP Phone
Functions like a traditional handset. The light strip at the
top of the handset blinks when the phone rings and can be
set to remain lit when you receive a voice mail message.
For more information on working with the handset, refer
to the
“ Adjusting the Handset, Speakerphone, and Headset
Volume” section on page 2-1.
number, caller ID, line/call status and softkey tabs.
Indicates your Cisco IP Phone model.
Opens a new line or speed dials the number on the LCD
screen. Phones in the Cisco IP Phone 7960 series ha v e six
line or speed dial buttons and phones in the 7940 series
have two.
Allows you to adjust the angle of the phone base.
Provides access to call histories and directories (see the
“Using the Feature Buttons” section on page 1-10.)
1-8
7
? butt o n Displays help on your LCD screen for a phone button or
function (see the
page 1-10.)
8
Settings button Provides access to phone settings such as contrast and ring
sound, network configur ation, and status in formation (see
the
“Using the Feature Buttons” section on page 1-10.)
9
Speaker button Toggles the speaker on or off.
10
Mute button Toggles the mute on or off.
11
Headset button Toggles the headset on or off.
For more information on working with the headset, refer
to the
Cisco IP Phone 7960 and 7940 Series User Guide
“Using the Feature Buttons” section on
“Using the Headset” section on page 1-14.
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Chapter 1 Introducing Your Cisco IP Phone
12
Volume button Increases or decreases volume for the handset, headset, or
13
Services button Provides access to any available phone services (see the
14
Messages
button
15
Navigation
button
A Road Map to Your Cisco IP Phone
speakerphone (depending upon which is currently acti ve).
Also controls the ringer volume (if the handset is in its
cradle), and the LCD screen contrast.
For more information on adjusting the volume, refer to the
“Adjusting the Handset, Speakerphone, and Headset
Volume” section on page 2-1 and the “Adjusting the
Ringer Volume” section on page 2-2.
“Using the Feature Buttons” section on page 1-10.)
Provides access to a message system, if available (see the
“Using the Feature Buttons” section on page 1-10.)
Enables you to scroll through text and select features
displayed on the LCD screen (see the
Phone” section on page 1-11.).
“Navigating on Y our
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16
Dial pad Works exactly like the dial pad on a traditional telephone.
17
Softkeys Enable you to engage any of the functions displayed on the
corresponding LCD screen tabs. Softkeys point to feature
options displayed along the bottom of your LCD screen.
Softkeys change depending on the status of your phone.
For example, you can see one set of softke y opt ions when
you pick up the handset, and another set when the phone
is not in use.
Related Topics
• Using the Feature Buttons, page 1-10
• Navigating on Your Phone, page 1-11
Cisco IP Phone 7960 and 7940 Series User Guide
1-9
Using the Feature Buttons
Using the Feature Buttons
Your Cisco IP Phone has five feature buttons:
• Services button—Displays services on your phone’s LCD screen. These are
services to which you have already subscribed using the Cisco CallManager
User Options web pages. Your system administrator determines the services
that are available to you. For more information, see the
IP Phone Services” section on page 1-18.
• Messages button—Provides access to your voice mail message system. For
more information, see the
• Settings button—Displays network settings on your phone’s LCD screen,
plus options for adjusting your phone’s ringer sound and LCD screen
contrast.
• Directories button—Displays various directories on your phone’s LCD
screen, including missed, received, and placed calls. You can use each of
these directories to locate phone numbers and you can dial those numbers
from the directories. For more information, see the
from the Phone Logs” section on page 3-21 and the “Searching and Dialing
from the Phone Directory” section on page 3-23.
• ? button—Displays helpful information about buttons and features.
For help with:
Chapter 1 Introducing Your Cisco IP Phone
“Establishing Cisco
“Using Voice Mail” section on page 3-21.
“Viewing and Dialing
1-10
–
A specific button or softkey—Press the ? button once, then press the
button or softkey to display information about that button or key.
–
A specific feature—First press the Directories, Settings, or Services
buttons to display a list of available features. Use the Navigation button
to scroll through the list and select a feature. Press the ? button twice
quickly to display information about the selected feature.
–
The ? button feature itself—Press the ? button twice quickly (without
first selecting a feature). This brings up help about using the ? button.
–
Viewing network statistics about a call you are actively on—Press the ?
button twice quickly during the call.
Related Topics
• A Road Map to Your Cisco IP Phone, page 1-6
• Navigating on Your Phone, page 1-11
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Chapter 1 Introducing Your Cisco IP Phone
• Personalizing the Ringer Sound, page 2-3
• Changing the LCD Screen Contrast, page 2-5
• Accessing Network Configuration Data, page C-1
• Accessing Status Data, page C-2
Navigating on Your Phone
Navigating on your Cisco IP Phone is easy. You use the Navigation button, the
softkeys, and the key pad to make your selections:
• Softkeys correspond to the option tabs displayed along the bottom of your
LCD screen. Softkeys change depending on the status of your phone. For
example, you can see one set o f softkey optio ns when you pick up the handset,
and another set when the phone is not in use.
• The >> softkey allows you to re-position your cursor. The << softkey allows
you to delete a character or digit in an entry. Press the << softkey or the
Delete softkey if you make a mistake or need to edit an entry. The Delete
softkey allows you to edit a character or digit—it does not delete the entire
entry.
• You can choose menu items on your Cisco IP Phone in more than one way:
–
Using the Navigation button—Press the Navigation button (this is the
button with the up and do wn arro ws) to select (or highl ight) a menu item.
Then press the Select softkey.
Navigating on Your Phone
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–
Using an Item Number—You can press the number key on your phone’s
key pad that corresponds to the item number displayed on the LCD
screen. Use this method to select any menu item that has an item number
to the left of it
• To enter any letter on your LCD screen, use a corresponding number key.
Press the key one or more times to display a particular letter. For example,
press the 2 key one time for “a,” twice quickly for “b,” and three times
quickly for “c.” After you pause, the cursor automatically advances to allow
you to enter the next letter. Press the << softkey if you make a mistake.
Cisco IP Phone 7960 and 7940 Series User Guide
1-11
Chapter 1 Introducing Your Cisco IP Phone
Using the Handset, Headset, and Speakerphone
Related Topics
• A Road Map to Your Cisco IP Phone, page 1-6
• Using the Feature Buttons, page 1-10
Using the Handset, Headset, and Speakerphone
Your Cisco IP Phone works with a handset, headset, or speakerphone.
For information on using each of these, refer to the following sections:
• Using the Handset, page 1-12
• Adjusting the Handset Rest, page 1-12
• Using the Speakerphone, page 1-14
• Using the Headset, page 1-14
Using the Handset
The handset on your Cisco IP Phone functions in the same way as a handset on a
traditional phone:
• To place and answer calls with the handset, simply lift the handset.
• To hang up, place the handset back in its cradle.
• T o switch from the handset to the speakerphone, press the Speaker button on
the front of your phone during a call, then ha ng up the ha ndset.
Related Topics
• Adjusting the Handset Rest, page 1-12
• Adjusting the Handset, Speakerphone, and Headset Volume, page 2-1
Adjusting the Handset Rest
If you mount your Cisco IP Phone on the wall or use the footstand on the phone,
you can adjust the handset rest to ensure the receiver will not slip out of the cradle.
To adjust the handset rest, follow the steps and refer to Figure 1-3.
Cisco IP Phone 7960 and 7940 Series User Guide
1-12
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