USER GUIDE
Cisco Unified IP Phones 7945G and 7965G for
Cisco Unified Communications Manager Express Version 7.1
1 Overview, page 2
2 Operating Your Phone, page 6
3 Phone Features Index, page 20
1 Overview
This guide provides phone operating instructions, and feature descriptions for the Cisco Unified IP Phone multiline models
7945G and 7965G. The 7945G has four lines and the 7965G has six lines.
Physical Description
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Name Description
Line or speed-dial button Opens new line, speed-dials phone number, or ends call. Buttons light to indicate status:
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Green, steady: Active call or two-way intercom call
Green, flashing: Held call
Amber, steady: Privacy in use, one-way intercom call, DnD active.
Amber, flashing: Incoming call or reverting call
Red, steady: Remote line in use (shared line or BLF status)
Footstand adjustment Allows you to adjust angle of phone base.
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Display button Awakens the phone screen from sleep mode.
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Messages button Provides access to message (voice mail) system.
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Directories button Provides access to phone directories.
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Help button Activates the Help menu.
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Settings button Provides access to phone settings such as display contrast and ring type.
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Name (continued) Description (continued)
Services button Provides access to phone services.
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Volume button Increases or decreases handset, headset, ringer, or speakerphone volume.
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Speaker button Toggles speaker on and off.
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Mute button Toggles mute on and off.
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Headset button Toggles headset on and off.
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4-way Navigation Pad and
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Select (center) button
Keypad Functions as traditional telephone keypad.
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Soft keys buttons Engages functions visible on corresponding LCD tabs.
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Handset with indicator light Functions as traditional handset and provides message waiting indicator light and
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LCD screen Displays information such as line/call status, phone number, and soft key tabs.
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Allows you to scroll through menus, highlight items, and display phone numbers from
your Placed Calls when phone is on-hook. Use Select button to select an item that is
highlighted on the screen.
Navigation button:
• Scroll up and down to see menus and highlight items.
• Scroll left to open the Details view and see directory numbers and features assigned
to each line button (when on call screen).
• Scroll right to close the Details view.
Select button: Scroll to select a line using the Navigation button, then:
If the button is mapped to a feature, press to access the feature.
If the button is mapped to a directory number, and:
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The line is idle, press to initiate a new call.
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There is an on-hold call on the line, press to resume the call.
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There is an active call on the line, the Select button has no effect.
message-waiting (stutter) tone.
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Connecting Your Phone
This section shows and describes the connectors on your Cisco Unified IP phone.
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AUX
10/100 SW 10/100 PC
DC48V
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DC adapter port (DC48V) for phones not
provided with inline power
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AC-to-DC power supply
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AC power cord
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Network port (10/100 SW) for connecting to the
network
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Access port (10/100 PC) for connecting your
phone to your computer
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Handset port
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Headset port
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Footstand button
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Adjusting the Handset Rest
When you connect your phone, you can adjust the handset rest so that the receiver does not slip out of the cradle. To adjust the
handset:
1. Set the handset aside and pull the square plastic tab from the handset rest.
2. Rotate the tab halfway.
3. Slide the tab back into the handset rest. An extension protrudes from the top of the rotated tab. Return the handset to the
handset rest.
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2 Operating Your Phone
This section describes how to operate your Cisco Unified IP phone and includes information on soft keys and phone features.
Note Because there are differences in phone and site configurations, not all features described here might apply to your
phone. Consult your system administrator for more information.
Soft Key Descriptions
Your Cisco Unified IP phone is equipped with soft keys for call features and options. Soft keys are displayed along the bottom
of the LCD screen and activated using the corresponding buttons. Soft keys can change according to the state of the phone.
Following is a comprehensive list of soft keys offered on these Cisco Unified IP phones. Functions depend on your system
configuration.
Soft Key Function
<< or >> Navigates to edit characters. Use the backspace soft key to erase digits that you entered
incorrectly.
Answer Answers an incoming call.
Callback Notifies callers that the called line is free.
Cancel Cancels the last selection.
CFwdALL Forwards all calls.
Clear Clears directory history.
Confrn Connects callers to a conference call.
Delete Deletes the selected number.
Dial Dials the displayed number.
DnD Enables the Do-Not-Disturb feature.
Down Decreases the LCD screen contrast.
EditDial Selects a number and activates the cursor for editing.
EndCall Ends the current call.
Exit Exits from the current selection.
Flash Provides hookflash functionality for three-way calling and call waiting services
provided by the PSTN or Centrex service.
GPickUp Selectively picks up calls coming into a phone number that is a member of a pickup
group.
Hold Places an active call on hold. Resumes call on hold.
LiveRcd Enables the user to record a phone conversation.
Login Provides PIN-controlled access to restricted phone features. Contact your system
administrator for instructions.
Mobility Allows the user to send a call to a mobile phone.
more Scrolls through additional soft key options (for example, use the more soft key to locate
the DnD soft key).
NewCall Opens a new line on the speakerphone to place a call.
Ok Confirms the selection.
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Soft Key Function
Park Forwards calls to a location from which calls can be retrieved by anyone in the system.
PickUp Selectively picks up calls coming into another extension.
Play Plays ring sound sample.
Redial Redials last number dialed.
RmLstC Removes last participant from the conference call.
Resume Returns to active call.
Save Saves last change.
Search Initiates a search in local directory.
Select Selects the highlighted option.
Trns f er Transfers active calls to another extension.
Trns f VM Transfers a call to voice mail.
Up Increases LCD screen contrast.
Place a Call
Use one of the following methods to place a call:
• Lift the handset and dial the number.
• Dial the number, and then lift the handset.
• Dial the number, and then press the Dial soft key.
• Press the line button for your extension, and then dial.
• Press the Speaker button, and then dial.
• Press the New Call soft key, and then dial.
• If you are using a headset, press the Headset button, and then dial.
• Dial the number, and then press the Headset button.
• If you have established speed-dial numbers, press a speed-dial button.
• If you have selected a number from a directory, press the Dial soft key.
Note Use the backspace (<<) soft key to erase digits that you enter incorrectly.
Answer a Call
To answer a call:
• Lift the handset.
• If you are using a headset, press the Headset button. If necessary, press the line button to select between incoming calls.
• If you are using the speakerphone, press the Answer soft key or the Speaker button.
End a Call
To end a call:
• Hang up the handset.
• If you are using a headset, press the Headset button or the EndCall soft key.
• If you are using a speakerphone, press the Speaker button or the EndCall soft key.
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