Cisco Systems 7935, 7914, 7936, 12 User Manual
CHAPTER
40
Cisco IP Phones
Cisco IP Phones as full-featured telephones can plug directly into your IP
network. H.323 clients, CTI ports, and Cisco IP Communicator comprise
software-based devices that you configure similarly to the Cisco IP Phones.
Cisco CallManager Administration allows you to configure phone features such
as call forwarding and call waiting for your phone devices. You can also create
phone button templates to assign a common button configuration to a large
number of phones.
After you have added the phones, you can associate users with them. By
associating a user with a phone, you give that user control over that device.
This section covers the following topics:
• Supported Cisco IP Phones, page 40-2
• H.323 Clients and CTI Ports, page 40-10
• Cisco IP Communicator, page 40-11
• Phone Button Templates, page 40-11
• Softkey Templates, page 40-19
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• Softkey Template Operation, page 40-23
• Methods for Adding Phones, page 40-24
• Directory Numbers, page 40-25
• Phone Features, page 40-33
• Phone Association, page 40-40
• Phone Administration Tips, page 40-40
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Supported Cisco IP Phones
• Phone Failover and Fallback, page 40-47
• Phone Configuration Checklist, page 40-48
• Where to Find More Information, page 40-49
Supported Cisco IPPhones
Table 40-1 provides an overviewofthe features that are available on the following
Cisco IP Phones that Cisco CallManager supports:
• Cisco IP Phone 7900 family
• Cisco IP Phone 7914 expansion module
• Cisco IP Conference Station 7935 and 7936
• Cisco IP Phone model 30 VIP
• Cisco IP Phone model 12 series
Not all Cisco IP Phone models support all features and services. For the latest
information on features and services that support these phone models, refer to the
following documentation:
• Phone administration or user documentation that supports the phone model
and this version of Cisco CallManager
• Firmware release notes for your phone model
• Cisco CallManager release notes
Chapter 40 Cisco IP Phones
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Chapter 40 Cisco IP Phones
Table 40-1 Supported Cisco IP Phones and Features
Cisco IP Phone Model Description
Cisco IP Phone 7970 The Cisco IP Phone model 7970, a full-featured,
Supported Cisco IP Phones
eight-line business set, supports the following
features:
• A backlit, color touchscreen display for easy
access to call details and features.
• Four fixed feature buttons:
–
Messages—accessing voice-messaging
messages
–
Settings—adjusting phone settings
–
Services—accessing services
–
Directories—accessing call logs and
directories
• A Help (?) button for immediate assistance with
calling features
• Eight programmable buttons to use as Line
buttons, speed dial buttons, or for other phone
services
• Five softkeys for accessing additional call details
and functionality (softkeys change depending on
the call state for a total of 16 softkeys)
• An internal, two-way, full-duplex speakerphone
and microphone mute
The 7970G-GE is the gigabit ethernet version of the
7970. Phones 7970G, 7960G and 7940G are the
non-gigabit version.
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Supported Cisco IP Phones
Table 40-1 Supported Cisco IP Phones and Features (continued)
Chapter 40 Cisco IP Phones
Cisco IP Phone Model Description
Cisco IP Phone 7960 The Cisco IP Phone model 7960, a full-featured,
six-line business set, supports the following features:
• A help (?) button
• Six programmable line, speed-dial, or feature
buttons
• Four fixed buttons for accessing voice-messaging
messages, adjusting phone settings, accessing
services, and accessing directories
• Four softkeys for accessing additional call details
and functionality (softkeys change depending on
the call state for a total of 16 softkeys)
• A large LCD display that shows call details and
softkey functions
• An internal, two-way, full-duplex speakerphone
and microphone mute
Cisco IP Phone 7940 The Cisco IP Phone model 7940, a two-line business
set with features similar to the Cisco IP Phone model
7960, includes the following features:
• A help (?) button
• Two programmable line, speed-dial, or feature
buttons
• Four fixed buttons for accessing voice-messaging
messages, services, and directories, and adjusting
phone settings
• Four softkeys for accessing additional call details
and functionality (softkeys change depending
upon the call state for a total of 16 softkeys)
• A large LCD display that shows call details and
softkey functions
• An internal, two-way, full-duplex speakerphone
and microphone mute
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Chapter 40 Cisco IP Phones
Table 40-1 Supported Cisco IP Phones and Features (continued)
Cisco IP Phone Model Description
Cisco IP Phone 7920 The Cisco Wireless IP Phone 7920, which is an
Cisco IP Phone 7912G The Cisco IP Phone 7912G, which is a single-line
Supported Cisco IP Phones
easy-to-use IEEE 802.11b wireless IP phone, provides
comprehensive voice communication in conjunction
with Cisco CallManager and Cisco Aironet (r) 1200,
1100, 350, and 340 series of Wi-Fi (IEEE 802.11b)
access points. Features include:
• A pixel-based display for intuitive access to
calling features.
• Two soft keys that dynamically present calling
options to the user.
• A four-way rocker switch allowing easy
movement through the displayed information.
• Volumecontrol for easy decibel-level adjustments
of the handset and ringer when in use.
phone that supports a maximum of two calls at the
same time, provides basic-feature functionality for
individuals who conduct low to medium telephone
traffic.
This model, which supports inline power, provides an
integrated 10/100 Ethernet switch for connectivity to a
collocated PC.
This model offers four dynamic softkeys.
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Supported Cisco IP Phones
Table 40-1 Supported Cisco IP Phones and Features (continued)
Chapter 40 Cisco IP Phones
Cisco IP Phone Model Description
Cisco IP Phone 7914
Expansion Module
Cisco IP Phone 7914 Expansion Module extends the
functionality of the Cisco IP Phone 7960 by providing
14 additional buttons. To configure these buttons as
lines or speed dials, use Phone Button Template
Configuration.
The Cisco IP Phone 7914 Expansion Module includes
an LCD to identify the function of the button and the
line status.
You can daisy chain two Cisco IP Phone 7914
Expansion Modules to provide 28 additional lines or
speed-dial and feature buttons.
Cisco IP Phone 7910 The Cisco IP Phone 7910, a single-line, basic-feature
phone that is designed primarily for common-use areas
with medium telephone traffic such as lobbies or
breakrooms, includes the following features:
• Four dedicated feature buttons for Line, Hold,
Transfer, and Settings
• Six programmable feature buttons that you can
configure through phone button templates in
Cisco CallManager
Available features include Call Park, Redial,
Speed Dial, Call Pickup, Conference, Forward
All, Message Waiting, and Meet-Me Conference.
• A two-line LCD display (24 characters per line)
that indicates the directory number, call status,
date, and time
• An internal speaker that is designed for hands-free
dialing.
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Chapter 40 Cisco IP Phones
Table 40-1 Supported Cisco IP Phones and Features (continued)
Cisco IP Phone Model Description
Cisco IP Phone 7905G The Cisco IP Phone 7905G, a low-cost, single-line,
Cisco IP Phone model
7902G
Supported Cisco IP Phones
basic-feature phone that is designed primarily for
common-use areas such as cafeterias, break rooms,
lobbies, and manufacturing floors, includes the
following features:
• LCD that displays features such as time, date,
phone number, caller ID, call status, and softkey
tabs
• Four softkeys that engage any of the functions that
display on the corresponding LCD screen tabs.
Softkey functions change depending on the status
of the phone
• Three dedicated buttons for Hold, Menu, and
Navigation
• An internal speaker that is designed for hands-free
dialing
The Cisco IP Phone 7902G provides a cost-effective,
entry-level IP phone for a lobby, laboratory,
manufacturing floor, or another area where only basic
calling capability is required. The single-line Cisco IP
Phone 7902G includes the following features:
• Fixed feature keys that provide one-touch access
to the redial, transfer, conference, and voice-mail
access features
• Three dedicated buttons for hold, menu, and
volume control
• Inline power which allows the phone to receive
power over the LAN
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Supported Cisco IP Phones
Table 40-1 Supported Cisco IP Phones and Features (continued)
Cisco IP Phone Model Description
Cisco IP Conference
Station 7936
The Cisco IP Conference Station 7936, a full-featured,
IP-based, hands-free conference station for use on
desktops and offices and in small-to medium-sized
conference rooms, includes the following features:
• Three softkeys and menu navigation keys that
guide a user through call features and functions
AvailablefeaturesincludeCallPark,CallPickUp,
Group Call Pick Up, Transfer, and Conference
(Ad Hoc and Meet-Me).
• An LCD display that indicates the date and time,
calling party name, calling party number, digits
dialed, feature, and line status
• A digitally tuned speaker and three microphones
that allow conference participants to move around
while speaking
• Microphone mute
• Ability to add external microphones to support
larger rooms
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Chapter 40 Cisco IP Phones
Table 40-1 Supported Cisco IP Phones and Features (continued)
Cisco IP Phone Model Description
Cisco IP Conference
Station 7935
Cisco IP Phone 12 SP+ The Cisco IP Phone model 12 SP+ offers many of the
Supported Cisco IP Phones
The Cisco IP Conference Station 7935, a full-featured,
IP-based, hands-free conference station for use on
desktops and offices and in small-to medium-sized
conference rooms, includes the following features:
• Three softkeys and menu navigation keys that
guide a user through call features and functions
AvailablefeaturesincludeCallPark,CallPickUp,
Group Call Pick Up, Transfer, and Conference
(Ad Hoc and Meet-Me).
• An LCD display that indicates the date and time,
calling party name, calling party number, digits
dialed, feature, and line status
• A digitally tuned speaker and three microphones
that allow conference participants to move around
while speaking
• Microphone mute
same features as PBX or POTS telephones. This IP
phone includes the following features:
• 12 programmable line and feature buttons
• An LED that is associated with each of the 12
feature and line buttons to indicate feature and line
status
• A two-line LCD display (20 characters per line)
for call status and identification
• An internal, two-way speakerphone and
microphone mute
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H.323 Clients and CTI Ports
Table 40-1 Supported Cisco IP Phones and Features (continued)
Chapter 40 Cisco IP Phones
Cisco IP Phone Model Description
Cisco IP Phone 30 VIP The Cisco IP Phone model 30 VIP offers many of the
same features as PBX or POTS telephones. This IP
phone includes the following features:
• 26 programmable line and feature buttons
• An LED that is associated with each of the 26
feature and line buttons to indicate feature and line
status
• A two-line LCD for displaying date and time,
calling party name, calling party number, and
digits dialed
• An internal, two-way speakerphone with
microphone mute
• Dedicated feature buttons for Transfer, Hold, and
Redial
H.323 Clients and CTI Ports
Cisco CallManager Administration enables you to configure software-based
devices such as H.323 clients and CTI ports. Software-based Cisco CallManager
applications such as Cisco SoftPhone, Cisco AutoAttendant, and Cisco IP
Interactive Voice Response (IVR) use CTI ports that are virtual devices.
H.323 clients include Microsoft NetMeeting devices.
You configure H.323 clients and CTI ports through the Phone Configuration
window in Cisco CallManager Administration like you do phones, but they often
require fewer configuration settings.
Note Cisco recommends that you do not configure CTI ports or devices that use TAPI
applications in a line group.
For information on H.323 clients and shared line appearances, see the “Shared
Line Appearance” section on page 40-26.
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For instructions on how to configure H.323 clients and CTI ports, refer to
“Cisco IP Phone Configuration” in the Cisco CallManager Administration Guide.
Cisco IP Communicator
Cisco IP Communicator is a software-based application that allows users to place
and receive phone calls using their personal computers. Cisco IP Communicator
depends upon the Cisco CallManager call processing system to provide telephony
features and Voice-over-IP capabilities.
This interaction with Cisco CallManager means that Cisco IP Communicator
providesthesamefunctionality as a full-featured Cisco IP Phone, while providing
the portability of a desktop application. Additionally, it means that you administer
Cisco IP Communicator as a phone device by using the Cisco CallManager
Administration Phone Configuration window.
Phone Button Templates
Cisco IP Communicator
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Cisco CallManagerincludesseveraldefaultphonebutton templates. When adding
phones, you can assign one of these templates to the phones or create a new
template.
Creating and using templates provides a fast way to assign a common button
configurationto a large number of phones. For example, if users in your company
do not use the conference feature, you can create a template that reassigns this
button to a different feature, such as speed dial.
To create a template, you must make a copy of an existing template and assign the
template a unique name. You can make changes to the custom templates that you
created, and you can change the labels of the default phone button templates. You
cannot change the function of the buttons in the default templates. You can rename
existing templates and modify them to create new ones, update custom templates
to add or remove features, lines, or speed dials, and delete custom templates that
are no longer being used. When you update a template, the change affects all
phones that use the template.
Renaming a template does not affect the phones that use that template. All
Cisco IP Phones that use this template continue to use this template after it is
renamed.
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Phone Button Templates
Note The standard phone button template for the Cisco IP Phone Model 7960, which
Chapter 40 Cisco IP Phones
Make sure that all phones have at least one line that is assigned to each phone.
Normally, this assignment specifies button 1. Phones can have additional lines
that are assigned, depending on the Cisco IP Phone model. Phones also generally
have several features, such as speed dial, that are assigned to the remaining
buttons.
You can delete phone templates that are not currently assigned to any phone in
your system if they are not the only template for a given phone model. You cannot
delete a template that is assigned to one or more devices or the default template
for a model (specified in the Device Defaults Configuration window). You must
reassign all Cisco IP Phones that are using the template that you want to delete to
a different phone button template before you can delete the template.
supports the Cisco IP Phone Model 7914 Expansion Module, includes buttons for
both devices (up to 34 buttons).
Use the Dependency Records link on the Phone Button Template Configuration
window to view the devices that are using a particular template.
Cisco CallManager does not directly control all features on Cisco IP Phones
through phone button templates. Refer to the Cisco IP Phone Administration
Guide for Cisco CallManager and other phone documentation for detailed
information about individual Cisco IP Phone 7900 family models.
Default Phone Button Templates
Although all Cisco IP Phones support similar features, you implement these
features differently on various models. For example, some models configure
features such as Hold or Transfer by using phone button templates; other models
have fixed buttons or onscreen program keys for these features that are not
configurable. Also, the maximum number of lines or speed dials that are
supported differs for some phone models. These differences require different
phone button templates for specific models.
Each Cisco IP Phone model comes with a default phone button template. You can
use the default templates as is to quickly configure phones. You can also copy and
modify the templates to create custom templates.
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Chapter 40 Cisco IP Phones
Custom templates enable you to make features available on some or all phones,
restrict the use of certain features to certain phones, configure a different number
of lines or speed dials for some or all phones, and so on, depending on how the
phone will be used. For example, you may want to create a custom template that
can be applied to phones that will be used in conference rooms. Table 40-2
provides descriptions of the default phone button template for each
Cisco IP Phone model.
Table 40-2 Default Phone Button Templates Listed by Model
Cisco IP Phone Model Default Phone Button Template Description
Cisco IP Phone 7970 The default Cisco IP Phone 7970 template uses
Cisco IP Phone 7960 The default Cisco IP Phone 7960 template uses
Cisco IP Phone 7940 The Cisco IP Phone 7940 comes with a preconfigured
Cisco IP Phone 7920 The default phone button template for the Cisco IP
Cisco IP Phone 7912 The default phone button template for the
Phone Button Templates
buttons 1 and 2 for lines and assigns buttons 3 through
8 as speed dials. Access other phone features, such as
call park, call forward, redial, hold, resume, voice
messaging system, conferencing, and so on using
softkeys on the Cisco IP Phone 7970.
buttons 1 and 2 for lines and assigns buttons 3 through
34 as speed dials or lines or for the featuresprivacy and
service URL. Access other phone features, such as
abbreviated dial, call park, call forward, redial, hold,
resume, call back, conferencing, and so on, by using
softkeys on the Cisco IP Phone 7960.
one-line phone button template (button 1 for line 1 and
button 2 for speed dial). Access phone features, such
as abbreviated dial, call park, call forward, redial,
hold, resume, call back, conferencing, and so on, by
using softkeys on the Cisco IP Phone 7940.
Phone 7920 uses buttons 1 and 2 for lines and assigns
buttons 3 through 6 for speed dials.
Cisco IP Phone 7912 uses button 1 for line 1, buttons
2 through 5 for speed dial, button 6 for Hold, and
button 7 for Settings.
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Phone Button Templates
Chapter 40 Cisco IP Phones
Table 40-2 Default Phone Button Templates Listed by Model (continued)
Cisco IP Phone Model Default Phone Button Template Description
Cisco IP Phone 7910 The default phone button template for the
Cisco IP Phone 7910 uses button 1 for message
waiting, button 2 for conference, button 3 for
forwarding, buttons 4 and 5 for speed dial, and button
6 for redial.
The Cisco IP Phone 7910 includes fixed buttons for
Line, Hold, Transfer, and Settings.
Cisco IP Phone 7905 The default phone button template for the
Cisco IP Phone 7905 uses button 1 for line 1, buttons
2 through 5 for speed dial, button 6 for Hold, and
button 7 for Settings.
Cisco IP Phone 7902 The default phone button template for the
Cisco IP Phone 7902 uses button 1 for line 1, buttons
2 through 5 for speed dial, button 6 for Hold, and
button 7 for Settings.
Cisco IP Conference
Station 7936
The default phone button template, which is not
configurable,fortheCisco IPConference Station 7936
uses button 1 for line 1.
Cisco IP Conference
Station 7935
The default phone button template, which is not
configurable,for theCisco IPConference Station 7935
uses button 1 for line 1.
Cisco IP Phone 30 SP+ The default Cisco IP Phone model 30 SP+ template
uses buttons 1 through 4 for lines, and button 5 for call
park; button 6 through 8 and 17 through 21 remain
undefined, and button 9 through 13 and 22 through 25
apply for speed dial; button 14 applies for message
waiting indicator,button 15 for forward, and button 16
for conference.
Note For only the Cisco IP Phone model 30 SP+,
assign button 26 for automatic echo
cancellation (AEC).
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Table 40-2 Default Phone Button Templates Listed by Model (continued)
Cisco IP Phone Model Default Phone Button Template Description
Cisco IP Phone 30 VIP The default Cisco IP Phone model 30 VIP template
Cisco IP Phone
12 Series, including
the 12 S, 12 SP, and
12 SP+
Cisco VGC Virtual
Phone
Cisco ATA 186 (and
188)
Cisco IPMA Assistant
7960
ISDN BRI Phone The default phone button template for the ISDN BRI
Cisco IP
Communicator
Phone Button Templates
uses buttons 1 through 4 for lines, button 5 for call
park, button 6 through 13 and 22 through 26 for speed
dial, button 14 for message waiting indicator,
button 15 for call forward, and button 16 for
conference.
The default Cisco IP Phone 12 Series template uses
buttons 1 and 2 for lines, button 3 for redial, buttons 4
through 6 for speed dial, button 7 for hold, button8 for
transfer, button 9 for forwarding, button 10 for call
park, button 11 for message waiting, and button 12 for
conference.
The default phone button template for the Cisco VGC
Virtual Phone uses button 1 for a line and buttons 2
through 10 for speed dials.
The default phone button template for the
Cisco ATA 186 and Cisco ATA 188 uses button 1 for
a line and buttons 2 through 10 for speed dials.
The default phone button template for the Cisco IPMA
Assistant uses button 1 and buttons 7 through 12 for
lines, buttons 2 through 6 and buttons 17 through 34
for speed dials.
phone uses button 1 for line 1.
The default Cisco IP Communicator template uses
buttons 1 and 2 for lines and assigns buttons 3 through
8 as speed dials. Access other phone features, such as
call park, call forward, redial, hold, resume, voice
messaging system, conferencing, and so on using
softkeys (by configuring the softkey template to the
phone).
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