Cisco 7931G User Manual

Cisco Unified IP Phone Guide 7931G (SCCP) Cisco Unified Communications Manager Express

1 Overview 2 Operating Your Phone 3 Phone Features and Functions List

User Guide

1 Overview

This guide provides phone, soft key, and features descriptions for the Cisco Unified IP Phone 7931G Skinny Client Control Protocol (SCCP) keyset phone.

Physical Layout

The Cisco Unified IP Phone 7931 includes 24 buttons that can be assigned to lines and call features. A 3-color LED provides call status information for each line.

Feature Description

Line and call feature button Opens a new line and accesses call features. A 3-color LED provides call status

information:

• Flashing green: Call is placed on hold by you.

• Steady green: Line is in use by you.

• Flashing red: Call is placed on hold by the other user on a shared line.

• Steady red: Line is in use by the other user on a shared line.

• Flashing amber: Line is ringing.

• Off: Line is available.

The line buttons are numbered 24-1 from top to bottom. The numbers do not appear on the phone.

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Paper label Allows you to identify each button with line or feature information.

Feature Description

Soft keys Engage the functions displayed on the corresponding LCD tabs.

Hold button Places calls on hold. Press the line button, flashing green or red, to retrieve a call on

hold.

Transfer button Connects a call to another number.

Redial button Connects to the last dialed number.

Keypad Functions like a traditional telephone keypad.

Mute button Toggles mute on and off.

Volume button Increases or decreases handset, headset, ringer, or speakerphone volume.

Speaker button Toggles the speaker on and off.

Handset Functions like a traditional handset.

Handset indicator light Flashes for an incoming call and remains on when there is a message waiting.

LCD screen Displays information such as line/call status, phone number, and soft key tabs.

Cisco Unified IP phone model

Shows the Cisco Unified IP phone model number.

type 4-waynavigationpadandSelect

button

Scrolls through text and selects features that are displayed on the LCD screen. View directory numbers, lines, and features assigned to each line button. The Select button is at the center of the navigation pad.

Connecting Your Phone

10/100 SW 10/100 PC

DC48V

170686

DC adapter port (DC48V)

Network port

PC port

Headset port

Handset port

Adjusting the Handset Rest

When you connect your phone, you can adjust the handset rest so that the receiver will not slip out of the cradle. Use the following method to adjust the handset:

1. Set the handset aside and pull the square plastic tab from the handset rest.

2. Rotate the tab 180 degrees.

3. Slide the tab back into the handset rest. An extension protrudes from the top of the rotated tab. Return the handset to the

handset rest.

1 2 3

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Soft Key Descriptions

Your Cisco Unified IP phone is equipped with soft keys that point to feature options displayed along the bottom of the LCD screen. Soft keys change according to the state of the phone.

The following is a comprehensive list of soft keys offered on the Cisco Unified IPPhone 7931. Functions vary according to your system configuration.

Soft Key Description

<< or >> Use these soft keys to move the cursor to the left or right. Moving the cursor to the left

can erase information that you have entered. Acct Consult your system administrator on the use of this soft key. Callback Notifies callers that the called line is free. Cancel Cancels the last selection. CFwdALL Forwards all calls. Clear Clears directory history. Confrn Connects callers to a conference call. Delete Deletes current number.

Soft Key Description

Dial Dials the displayed number. Directories Provides access to phone directories. DND Activates the Do-Not-Disturb feature. Down Decreases the LCD screen contrast. EditDial Selects a number and activates the cursor for editing. EndCall Ends the current call. Exit Exits from the current selection or screen. Flash Provides hookflash functionality for three-way calling and call-waiting services

provided by the PSTN or Centrex service. GPickUp Selectively picks up calls coming into a phone number that is a member of a pickup

group. Login Provides PIN-controlled access to restricted phone features. Contact your system

administrator for additional instructions. Message Dials the local voice-mail system. more Scrolls through additionalsoft key options (for example, use themore soft keyto locate

the DND soft key). NewCall Opens a new line on the speakerphone to place a call. Ok Confirms the selection. Park Forwards calls to a location from which the call can be retrieved by anyone in the

system. PickUp Selectively picks up calls coming into another extension. Play Plays the ring sound sample. Redial Redials the last number dialed. Restore Consult your system administrator on the use of this soft key. Resume Returns to an active call. Save Saves the last change. Search Initiates a search in the local directory. Select Selects the highlighted option. Settings Provides access to phone settings such as display contrast, ring volume, and ring type. Trnsfer Transfers selected calls to another number. Up Increases the LCD screen contrast.

2 Operating Your Phone

Your Phone can be configured in a variety of ways. A typical line button configuration is Applications on line button 24 and Headset on line button 23. To activate and deactivate the headset, for example, press line button 23.

555-1234

5-3456 5-2345

Sales

Eng Mkt

Applications

Headset

Directories

Messages

5-3456 5-2345

Applications

Headset

5-3456 5-2345

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Note During on-hook dialing, use the backspace (<<) soft key to erase characters that were entered incorrectly. Backspace

does not work if you have lifted the handset and dialed a number using the keypad.

This section includes:

• Basic: Place a Call, page 7

• Speakerphone: Place a Call, page 7

• Headset: Place a Call, page 7

• Answer a Call, page 7

• End a Call, page 7

• Redial a Number, page 7

• Hold a Call, page 8

• Mute a Call, page 8

• Manage Call Waiting, page 8

• Retrieve Voice-Mail Messages, page 8

• Using the Navigation Pad and Select Button, page 8

• I-Hold, page 9

• Directory Transfer, page 10

• Busy Monitored Line, page 10

• Divert Incoming Calls, page 10

• Park a Call, page 10

• Call-Blocking (Toll Bar) Override, page 10

• Transfer a Call, page 11

• Forward All Calls, page 11

• Pick Up Calls, page 11

• Conference Calls, page 12

• Place a Call from Your Local Directory, page 14

• Program Personal Speed-Dial Buttons, page 14

• Place a Call from Your System Speed-Dial Directory, page 14

• View Call History, page 15

• Place a Call from Call History, page 15

• Clear Call History, page 15

• Use Audio Paging, page 15

• Use the Intercom Feature, page 15

+ 14 hidden pages