Cisco Systems 7931G User Manual

Cisco Unified IP Phone 7931G
User

Guide for Cisco Unified
Communications Manager 8.5(1)
(SCCP and SIP)

Americas Headquarters

Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: [phone]

800 553-NETS (6387)

Fax: [phone]

Contents

Getting Started 1

Using this Guide 1
Finding Additional Information 2
Safety and Performance Information 2
Cisco Product Security Overview 3
Accessibility Features 3

Connecting Your Phone 5

An Overview of Your Phone 9

Understanding Buttons and Hardware 9
Understanding Lines and Calls 13

Understanding Line and Call Icons 14
Understanding Phone Screen Features 15
Accessing the Application Menu 17
Accessing the Help System on Your Phone 17
Understanding Feature Availability 17
Understanding SIP vs. SCCP 18

Basic Call Handling 19

Placing a Call—Basic Options 19
Placing a Call—Additional Options 20
Answering a Call 23
Ending a Call 24
Using Hold and Resume 24
Using Mute 25
Switching Between Multiple Calls 26

Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) iii

Switching an In-Progress Call to Another Phone 26
Transferring Calls 27
Sending a Call to a Voice-Message System 28
Forwarding Calls to Another Number 29
Using Do Not Disturb 30
Making Conference Calls 31

Using Conference Features 31
Viewing or Removing Conference Participants 35

Placing or Receiving Intercom Calls 35

Advanced Call Handling 37

Speed Dialing 37
Picking Up a Redirected Call on Your Phone 39
Storing and Retrieving Parked Calls 40
Logging Out of Hunt Groups 41
Using a Shared Line 42

Understanding Shared Lines 42

Working with Shared Lines 42
Using BLF to Determine a Line State 43
Making and Receiving Secure Calls 44
Tracing Suspicious Calls 46
Prioritizing Critical Calls 46
Using Cisco Extension Mobility 47
Managing Business Calls Using a Single Phone Number 49

Using a Handset, Headset, and Speakerphone 53

Using a Handset 53
Using a Headset 53
Using a Speakerphone 54
Using AutoAnswer with a Headset or Speakerphone 55

Changing Phone Settings 57

Customizing Rings and Message Indicators 57

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Customizing the Phone Screen 58

Using Call Logs and Directories 59

Using Call Logs 59
Directory Dialing 61

Using Corporate Directory on Your Phone 62
Using Personal Directory on Your Phone 63

Accessing Voice Messages 65

Using the User Options Web Pages 67

Accessing Your User Options Web Pages 67
Configuring Features and Services on the Web 68

Using Personal Directory on the Web 68
Setting Up Speed Dials on the Web 71
Setting Up Phone Services on the Web 72
Controlling User Settings on the Web 73
Controlling Line Settings on the Web 74
Setting Up Phones and Access Lists for Mobile Connect 77
Using Cisco WebDialer 80

Understanding Additional Configuration Options 83

Troubleshooting Your Phone 85

General Troubleshooting 85
Viewing Phone Administration Data 86
Using the Quality Reporting Tool 86

Cisco One-Year Limited Hardware Warranty Terms 87

Index 89

Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) v

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Getting Started

Using this Guide

This guide provides you with an overview of the features available on your phone. You can read it
completely for a solid understanding of your phone’s capabilities or refer to the table below for
pointers to commonly used sections.

If you want to... Then

Explore your phone on your own Press () > on the phone when you need

assistance.

Review important safety information See Safety and Performance Information, page 2.

Connect your phone See Connecting Your Phone, page 5.

Use your phone after it is installed See An Overview of Your Phone, page 9.

Learn about the buttons and softkeys See Understanding Buttons and Hardware, page 9.

Make calls See Placing a Call—Basic Options, page 19.

Put calls on hold See Using Hold and Resume, page 24.

Mute calls See Using Mute, page 25.

Transfer calls See Transferring Calls, page 27.

Make conference calls See Making Conference Calls, page 31.

Set up speed dialing See Speed Dialing, page 37.

Share a phone number See Picking Up a Redirected Call on Your Phone, page 39.

User your phone as a speakerphone See Using a Handset, Headset, and Speakerphone, page 53.

Change the ring or call volume See Customizing Rings and Message Indicators, page 57.

View your missed calls See Using Call Logs, page 59.

Listen to your voice messages See Accessing Voice Messages, page 65.

See softkey and icon definitions Refer to the Quick Reference Card in the front of this guide.

Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) 1

Finding Additional Information

• You can access the most current Cisco Unified IP Phone documentation at this URL:

http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html

• You can access the Cisco website at this URL:

http://www.cisco.com/

• You can access the most current Licensing Information at this URL:

http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/all_models/openssl_license/
7900_ssllic.html

• Cisco international websites:

Allows access to international Cisco websites from www.cisco.com by clicking on the Worldwide
[change] link at the top of the web page.

Safety and Performance Information

Refer to these sections for information about the impact of power outages and other devices on your
Cisco Unified IP Phone.

Power Outage

Your accessibility to emergency service through the phone is dependent on the phone being powered.
If there is an interruption in the power supply, Service and Emergency Calling Service dialing will not
function until power is restored. In the case of a power failure or disruption, you may need to reset or
reconfigure equipment before using the Service or Emergency Calling Service dialing.

Using External Devices

The following information applies when you use external devices with the Cisco Unified IP Phone:

Cisco recommends the use of good quality external devices (such as headsets) that are shielded against
unwanted radio frequency (RF) and audio frequency (AF) signals.

Depending on the quality of these devices and their proximity to other devices such as mobile phones
or two-way radios, some audio noise can still occur. In these cases, Cisco recommends that you take
one or more of these actions:

• Move the external device away from the source of the RF or AF signals.

• Route the external device cables away from the source of the RF or AF signals.

• Use shielded cables for the external device, or use cables with a better shield and connector.

• Shorten the length of the external device cable.

• Apply ferrites or other such devices on the cables for the external device.

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Cisco cannot guarantee the performance of the system because Cisco has no control over the quality
of external devices, cables, and connectors. The system will perform adequately when suitable devices
are attached using good quality cables and connectors.

Caution In European Union countries, use only external speakers, microphones, and headsets that

are fully compliant with the EMC Directive [89/336/EC].

Getting Started

Cisco Product Security Overview

This product contains cryptographic features and is subject to United States and local country laws
governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption. Importers, exporters, distributors
and users are responsible for compliance with U.S. and local country laws. By using this product you
agree to comply with Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications
Manager 8.5(1) (SCCP and SIP) applicable laws and regulations. If you are unable to comply with U.S.
and local laws, return this product immediately.

Further information regarding U.S. export regulations can be found at this URL:

http://www.access.gpo.gov/bis/ear/ear_data.html

Accessibility Features

The Cisco Unified IP Phone 7900 Series provides accessibility features for the vision impaired, the
blind, and the hearing and mobility impaired.

For detailed information about the features on these phones, see Accessibility Features for the Cisco

Unified IP Phone 7900 Series.

You can also find more information about accessibility at this Cisco website:

http://www.cisco.com/web/about/responsibility/accessibility/index.html

Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) 3

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10/100 SW 10/100 PC

DC48V

170686

1

2

5

4

3

Connecting Your Phone

Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate
IP telephony network. If that is not the case, refer to the graphic and table below to connect
your phone.

Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) 5

1 2 3

77354

DC Adaptor port (DC48V) (optional)

1

Network port (10/100 SW)

2

Access port (10/100 PC)

3

Headset port

4

Handset port

5

Adjusting the Handset Rest

When you connect your phone, you may want to adjust the handset rest to ensure that the receiver will
not slip out of the cradle. See the table below for instructions.

Set the handset aside and pull the square plastic tab from the handset rest.

1

Rotate the tab 180 degrees.

2

Slide the tab back into the handset rest. An extension protrudes from the top of the rotated tab.

3

Return the handset to the handset rest.

Registering with TAPS

After your phone is connected to the network, your system administrator may ask you to auto-register
your phone using TAPS (Tool for Auto-Registered Phones Support). TAPS can be used either for a new
phone or to replace an existing phone.

To register with TAPS, pick up the handset, enter the TAPS extension provided by your system
administrator, and follow the voice prompts. You may need to enter your entire extension, including
the area code. After your phone displays a confirmation message, hang up. The phone will re-start.

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Connecting Your Phone

Headset Support

Although Cisco Systems performs limited internal testing of third-party headsets for use with the
Cisco Unified IP Phones, Cisco does not certify or support products from headset or handset vendors.

Cisco recommends the use of good quality external devices, for example headsets that are screened
against unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of
these devices and their proximity to other devices such as mobile phones and two-way radios, some
audio noise or echo can still occur. An audible hum or buzz may be heard by either the remote party
or by both the remote party and the Cisco Unified IP Phone user. Humming or buzzing sounds can be
caused by a range of outside sources; for example, electric lights, electric motors, or large PC monitors.
See Using External Devices, page 2 for more information.

Note In some cases, hum can be reduced or eliminated by using a local power cube or

power injector.

These environmental and hardware inconsistencies in the locations where Cisco Unified IP Phones are
deployed means that no single headset solution is optimal for all environments.

Cisco recommends that customers test headsets in their intended environment to determine
performance before making a purchasing decision and deploying en masse.

Audio Quality Subjective to the User

Beyond the physical, mechanical and technical performance, the audio portion of a headset must
sound good to the user and to the party on the far end. Sound quality is subjective and Cisco cannot
guarantee the performance of any headsets However, a variety of headsets from leading headset
manufacturers have been reported to perform well with Cisco Unified IP Phones. See the
manufacturers’ sites for details.

For information about wireless headsets that work in conjunction with the wireless headset remote
hookswitch control feature, go to this URL:

http://www.cisco.com/pcgi-bin/ctdp/Search.pl

1. From the Enter Solution list box, choose IP Communications. The Select a Solution Category list
box displays.

2. Choose IP Phone Headsets to see a list of Technology Development Program partners.

If you want to search for a particular Technology Development Program partner, enter the partner’s
name in the Enter Company Name box.

Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) 7

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An Overview of Your Phone

The Cisco Unified IP Phone 7931G is a full-feature telephone that provide voice communication over
the same data network that your personal computer uses, which allows you to place and receive phone
calls, put calls on hold, transfer calls, make conference calls, and so on.

It is designed to meet the communication needs with moderate telephone traffic and specific call
requirements. It provides you with dedicated hold, redial, and transfer keys to facilitate call handling
and enhanced productivity features that extend your call-handling capabilities:

• Access to network data, XML applications, and web-based services.

• Online customizing of phone features and services from your Cisco Unified CM User Options

web pages.

• A comprehensive online help system that displays information on the phone screen.

Understanding Buttons and Hardware

You can use the graphic below to identify buttons and hardware on your phone.

Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) 9

14

.

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Item Description

24

182285

22

4

2

23

21

3

1

Programmable

1

buttons

Depending on configuration, programmable
buttons (or line keys) provide access to:

• Phone lines and intercom lines (line buttons)

• Speed-dial numbers (speed-dial buttons,

including the BLF speed-dial feature)

• Web-based services (for example, a Personal
Address Book button)

• Call features (for example, Privacy and
Conference)

• Local features (for example, Application menu,
Headset, Settings)

Buttons illuminate to indicate status:

Green, steady—Active call or two-way
intercom call

Green, flashing—Held call

Amber, steady—Privacy in use, one-way
intercom call, DND, logged into Hunt

Group, headset or other local feature enabled

Amber, flashing—Incoming call or
reverting call

Red, steady—Remote line in use (shared
line, BLF status, or active Mobile
Connect call)

Red, flashing—Remote call on hold

Line keys are numbered 24 to 1 in

descending order, alternating from left to right.

An Overview of Your Phone

For more information,
see...

• Understanding

Phone Screen
Features, page 15

• Basic Call

Handling, page 19

• Speed Dialing,

page 37

• Using a Shared

Line, page 42

• Using BLF to

Determine a Line
State, page 43

• Placing or

Receiving Intercom
Calls, page 35

• Using Hold and

Resume, page 24

Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) 11

For more information,

Item Description

Paper label Allows you to identify each button with line or

2

feature information.

Softkey buttons Each activates a softkey option (displayed on your

3

phone screen).

Hold button Places calls on hold. Using Hold and

4

Transfer button Connects a call to another number. Transferring Calls,

5

Redial button Connects to the last dialed number. Placing a Call—Basic

6

see...

Understanding Line
and Call Icons, page 14

Understanding Phone
Screen Features,
page 15

Resume, page 24

page 27

Options, page 19

Keypad Allows you to dial phone numbers, enter letters, and

7

choose menu items.

Mute button Toggles the microphone on or off. When the

8

microphone is muted, the button is lit.

Volume button Controls the handset, headset, and speakerphone

9

volume (off-hook) and the ringer volume (on-hook).

Speaker button Toggles the speakerphone on or off. When the

10

speakerphone is on, the button is lit.

Handset Functions like a traditional handset. Using a Handset,

11

Handset

12

indicator light

Phone screen Displays information such as line/call status, phone

13

Cisco Unified

14

IP Phone model

Indicates an incoming call or new voice message.
Flashes for an incoming call and remains on when
there is a message waiting.

number, and soft key tabs.

Shows the Cisco Unified IP Phone model number.

Basic Call Handling,
page 19

Using Mute, page 25

Using a Handset,
Headset, and
Speakerphone, page 53

Using a Handset,
Headset, and
Speakerphone, page 53

Headset, and
Speakerphone, page 53

Accessing Voice
Messages, page 65

Understanding Phone
Screen Features,
page 15

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Item Description

4-way

15

navigation pad
and Select
button (center)

Navigation button

• Scroll up and down to see menus and highlight
items

• Scroll left to open the Details view and see
directory numbers and features assigned to each
line button (when on call screen)

• Scroll right to close the Details view

Select button—scroll to select a line using the
Navigation button, then:

• If the button is mapped to a directory number,
and:

–

The line is idle, press to initiate a
new call.

–

An on-hold call is on the line, press to
resume the call.

–

An active call is on the line, the Select
button has no effect.

• If the button is mapped to a feature, press
to access the feature.

An Overview of Your Phone

For more information,
see...

Understanding Phone
Screen Features,
page 15

Understanding Phone
Screen Features,
page 15

Understanding Lines and Calls

To avoid confusion about lines and calls, refer to these descriptions:

• Lines—There are 24 programmable buttons (see Understanding Buttons and Hardware, page 9).
Typically, your system administrator assigns some of these lines (up to 24) to be used as lines for
making and receiving calls. Each corresponds to a directory number or intercom number that
others can use to call you.

Some of your lines may share the same directory number, and others may have unique directory
numbers. To see your phone lines, use the Navigation button to scroll through the list of
programmable button display (see Understanding Phone Screen Features, page 15).

Buttons configured as lines display their assigned directory number and associated button number.
For example, if you have directory number “3105” assigned to button 1, the line appears as
3105:01 on the phone screen. Each line also has an associated icon to help you identify its purpose
(see Understanding Line and Call Icons, page 14).

• Calls—Each line can support a single call. If multiple lines share a directory number, each line can
still support one call each.

Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) 13

Understanding Line and Call Icons

Your phone displays icons to help you determine the line and call state and feature accessibility on
each line.

Icon Line or call state Description

Call State

On-hook line No call activity on this line.

Off-hook line You are dialing a number or an outgoing call is ringing.

Connected call You are connected to the other party.

Feature Access

Call Forwarding
enabled

Ringing call A call is ringing on one of your lines, or a BLF- monitored line is

Call on hold You have put the call on hold. See Using Hold and Resume,

Remote call on
hold

Remote-in-use Another phone that shares your line has a connected call. See Using

Authenticated call See Making and Receiving Secure Calls, page 44.

Encrypted call See Making and Receiving Secure Calls, page 44.

Idle Intercom line The intercom line is not in use. See Placing or Receiving Intercom

One-way intercom The intercom line is sending or receiving one-way audio.

Two-way intercom The recipient pressed the intercom line to activate two-way audio

Application menu The Application menu is assigned to this line key. See Accessing the

Settings menu The Settings menu is assigned to this line key. See Changing Phone

Directories menu The Directories menu is assigned to this line key. See Using Call

Call forwarding is enabled on this line.

ringing (BLF Pickup). See Using BLF to Determine a Line State,

page 43.

page 24.

Another phone that shares your line has put a call on hold.
See Using Hold and Resume, page 24.

a Shared Line, page 42.

Calls, page 35.

See Placing or Receiving Intercom Calls, page 35.

with the caller. See Placing or Receiving Intercom Calls, page 35.

Application Menu, page 17.

Settings, page 57.

Logs and Directories, page 59.

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Icon Line or call state Description

2

5

3

4

1

Messages menu The Messages menu is assigned to this line key. See Accessing Voice

Messages, page 65.

Services menu The Services menu is assigned to this line key. See Setting Up Phone

Services on the Web, page 72.

Headset button You can use this option to use a headset with your phone.

See Using a Handset, Headset, and Speakerphone, page 53.

Conference button Conference is assigned to this line key. See Making Conference

Calls, page 31.

Other Calling
feature

Mobility Mobility access is assigned to this line key. See Managing Business

Feature enabled A call feature assigned to this line key is enabled. Refer to the text

Speed-dial or BLF
speed-dial button

A call feature is assigned to this line key. Refer to the text
description next to this icon to verify the feature.

Calls Using a Single Phone Number, page 49.

description next to this icon to verify the feature.

A speed-dial button is assigned to this line key. See Speed Dialing,

page 37, Setting Up Phone Services on the Web, page 72, and
Using BLF to Determine a Line State, page 43.

An Overview of Your Phone

Tip

To help you remember the line key assignments, your system administrator may provide you with a
preprinted paper label. If not, remove the blank one and make your own labels.

Understanding Phone Screen Features

This is what your phone screen may look like when idle. This view is called “Overview.”

Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) 15

1

2

182032

Date and time

1

display

Primary phone

2

line

Programmable

3

button
indicators

Softkey labels Each displays a softkey function.

4

Status line Displays audio mode icons, status information, and prompts.

5

This is what your phone screen may look like when connected to a call. This view is called “Details.”

Overview Displays line number and icon state for all lines.

1

Details View Displays details about the assigned call and local features for the selected line key;

2

Displays the current date and time.

Displays the phone number (directory number) for your primary phone line.

Programmable buttons can serve as phone line buttons, intercom line
buttons, speed-dial buttons, phone service buttons, call feature buttons, or local
feature buttons.

Icons and text descriptions indicate how these buttons are configured. For an
icon reference, see Understanding Line and Call Icons, page 14.

in this example, information about the connected call displays, such as directory
number, time connected, and call status display. Use the Navigation button to scroll
and view details about other lines.

Call and local features display label names and icons in their Details view. See

Understanding Line and Call Icons, page 14.

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An Overview of Your Phone

Accessing the Application Menu

Use the Applications menu to access local phone features.

If you want to... Then...

Access the Application
menu

Scroll through a list or
menu

Select a menu item Use the Navigation button to scroll and highlight a menu item,

Go back one level in a menu Press Exit. (If you press Exit from the top-level of a menu, the

Close a menu (and return to
the Applications menu)

Exit the Applications
menu

Press > to display a list of Applications: Messages,
Directory, Settings, Services, and Help. (Typically, the
Application menu is assigned to button 24, located at the
top of the left column.)

Use the Navigation button.

then press or Select. You can also press the number on the
keypad that corresponds to the number for the menu item.

menu will close.)

Press Exit one or more times until the menu closes.

Press or Exit.

Tip

Some Application menu items (Settings, Directories, Services, Messages) can also be assigned to their
own button. Use the Navigation button to scroll through the Overview and see Understanding Line

and Call Icons, page 14 to identify these lines.

Accessing the Help System on Your Phone

Your phone provides a comprehensive online help system. To view the phone help, press >
> Help. (Typically, the Application menu is assigned to button 24, located at the top of the

left column.)

Understanding Feature Availability

Depending on your phone system configuration, features included in this Phone Guide may not be
available to you or may work differently on your phone. Contact your support desk or system
administrator for information about feature operation or availability.

You can access features using softkeys or pressing a line key. You can configure some of these features,
but your system administrator controls most of them.

Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) 17

Here are some details about using softkeys and line buttons to access features.

Feature Softkey Line Button Label and Icon

CallBack CallBack CallBack

Call Forward CFwdALL Forward All

Call Park Park Park

Call PickUp PickUp PickUp

Conference Confrn Conference

Conference List ConfList Conference List

Do Not Disturb DND Do Not Disturb

End Call EndCall End Call

Group PickUp GPickUp Group PickUp

Hold Hold button

Hunt Group HLog Hunt Group

Malicious Call Identification MCID Malicious Call ID

Meet Me Conferencing MeetMe MeetMe

Mobility Mobility Mobility

New Call New Call New Call

Other PickUp OPickUp Other PickUp

Redial Redial button

Remove Last Conference Participant RmLstC Remove Last Participant

Tra n s fer Tra n sfer button

Video Support VidMode Video

Understanding SIP vs. SCCP

Your phone can be configured to work with one of two signaling protocols: SIP (Session Initiation
Protocol) or SCCP (Skinny Call Control Protocol). Your system administrator determines
this configuration.

Phone features can vary depending on the protocol. This Phone Guide indicates which features are
protocol-specific. To learn which protocol your phone is using, you can ask your system administrator.

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Basic Call Handling

You can perform basic call-handling tasks using a range of features and services. Feature availability
can vary; see your system administrator for more information.

Placing a Call—Basic Options

Here are some easy ways to place a call on your Cisco Unified IP Phone.

For more information,

If you want to... Then...

Place a call using the handset Pick up the handset and enter a number. Using a Handset,

Place a call using the
speakerphone

Place a call using a headset Press ( ) and enter a number.

Redial a number Press to dial the last number. Placing a Call—Basic

Dial from a call log 1. Press

Press and enter a number. Using a Handset,

(Typically, button 23 is assigned to
the headset.)

( ) > Directories.

2. Choose Missed Calls, Received
Calls, or Placed Calls.

3. Press Dial.

see...

Headset, and
Speakerphone, page 53

Headset, and
Speakerphone, page 53

Using a Handset,
Headset, and
Speakerphone, page 53

Options, page 19

Using Call Logs, page 59

Tips

• You can dial on-hook, without a dial tone (pre-dial). To pre-dial, enter a number, then go off-hook
by lifting the handset, pressing Dial, or pressing ( ) or .

• When you pre-dial, your phone tries to anticipate the number you are dialing by displaying
matching numbers (if available) from your Placed Calls log. This is called Auto Dial. To call a
number displayed with Auto Dial, scroll to it and go off-hook or press the Select button.

Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) 19

• If you make a mistake while dialing, press << to erase digits.

• If parties on a call hear a beep tone, the call may be monitored or recorded. Ask your system

administrator for more information.

• Your phone may be set up for international call logging, which is indicated by a “+” symbol on
the call logs, redial, or call directory entries. See your system administrator for more information.

Placing a Call—Additional Options

You can place calls using special features and services that may be available on your phone. See your
system administrator for more information about these additional options.

For more information,

If you want to... Then...

Place a call while another
call is active (using a
different line)

Speed dial a number Do one of the following:

Dial from a corporate
directory on your phone

Use Cisco CallBack to receive
notification when a busy or
ringing extension is available

See if a line associated with a
speed-dial is busy before
placing a call to that line

1. Press for a new line. The first
call is automatically placed on hold.

2. Enter a number.

• Press ( ).

• Use the Abbreviated Dial feature.

• Use the Fast Dial feature.

1. Press

Corporate Directory

(name can vary).

2. Enter a name and press Search.

3. Highlight a listing and go off-hook.

1. Press CallBack while listening to the

busy tone or ring sound.

2. Hang up. Your phone alerts you
when the line is free.

3. Place the call again.

Note

Look for Busy Line Feature indicators. Using BLF to Determine a

The CallBack feature is disabled on
a Call Chaperone user’s Cisco
Unified IP Phone when the calls are
being chaperoned.

( ) > Directories >

see...

Using Hold and Resume,
page 24

Speed Dialing, page 37

Using Call Logs, page 59

Your system
administrator

Line State, page 43

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If you want to... Then...

Make a priority
(precedence) call

Dial from a Personal Address
Book (PAB) entry

Enter the MLPP access number, then
enter a phone number.

1. Press
Personal Directory to log in.

2. Choose Personal Address Book and
search for a listing.

Place a call using a billing or
tracking code

1. Dial a number.

2. After the tone, enter a client matter

code (CMC) or a forced
authorization code (FAC).

Place a call using your
Extension Mobility profile

Make a call from a mobile
phone using Mobile Voice
Access

Log in to the Extension Mobility service
on a phone.

1. Obtain your Mobile Voice Access
number and End user PIN from your
system administrator.

2. Dial your assigned Mobile Voice
access number.

3. Enter your mobile phone number
(if requested) and PIN.

4. Press 1 to make a call to an
enterprise IP phone.

5. Dial a desktop phone number other
than your desktop phone number.

() > Directories >

Basic Call Handling

For more information,
see...

Prioritizing Critical Calls,
page 46

Using Personal Directory
on Your Phone, page 63

Your system
administrator

Using Cisco Extension
Mobility, page 47

Managing Business Calls
Using a Single Phone
Number, page 49

Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) 21

If you want to... Then...

Place a call using Fast Dial

Note

1. Press the Fast Dial line button.

2. Scroll to or press the index number

to find and select an entry.

The system dials the specified
number.

Place a call using your PAB

Note

Before using this option, your
system administrator must
configure this feature and assign a
service URL to the line button.
Contact your system administrator
for more information.

Before using this option, your
system administrator must
configure this feature and assign a
service URL to the line button.
Contact your system administrator
for more information.

For more information,
see...

Configuring Fast Dials on
the Web, page 69

Using Your Personal
Address Book on the
Web, page 68

Configuring Fast Dials on
the Web, page 69

Using Your Personal
Address Book on the
Web, page 68

1. Press the PAB line button.

2. Access the contact and select

the number.

The system dials the
specified number.

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Basic Call Handling

Answering a Call

You can answer a call by lifting the handset, or you can use other options if they are available on
your phone.

If you want to... Then... For more information, see...

Answer with a headset Press ( ), if unlit. Or, if

( ) is lit, press Answer or
(flashing).

Note

If you are using a wireless headset, refer
to the wireless headset documentation.

Answer with the
speakerphone

Switch from a connected
call to answer a new call

Answer using call waiting Press Answer. Using Hold and Resume,

Send a call to a
voice-message system

Auto-connect calls Use AutoAnswer. Using AutoAnswer with a

Retrieve a parked call on
another phone

Use your phone to answer
a call ringing elsewhere

Press , Answer, or (flashing).

Note

Press Answer or, if the call is ringing on
a different line, press (flashing).

Press iDivert. Sending a Call to a

Use Call Park, Directed Call Park, or
Assisted Directed Call Park.

Use Call Pickup. Picking Up a Redirected Call

The ringing line is selected
automatically. Ask your system
administrator about options to
always select the primary line.

The ringing line is selected
automatically. Ask your system
administrator about options to
always select the primary line.

Using a Handset, Headset,
and Speakerphone, page 53

Using a Handset, Headset,
and Speakerphone, page 53

Using Hold and Resume,
page 24

page 24

Voice-Message System,
page 28

Headset or Speakerphone,
page 55

Storing and Retrieving Parked
Calls, page 40

on Your Phone, page 39

Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) 23

If you want to... Then... For more information, see...

Answer a priority call Hang up the current call and

press Answer.

Answer a call on your
mobile phone or other
remote destination

Set up Mobile Connect and answer
your phone.

When you enable Mobile Connect and
answer the call on your mobile phone
and you have up to four IP phones or a
softphone configured as shared lines, the
additional phones stop flashing.

Prioritizing Critical Calls,
page 46

Managing Business Calls
Using a Single Phone Number,
page 49

Tips

• If parties on a call hear a beep tone, the call may be monitored or recorded. Ask your system
administrator for more information.

• If you work in a contact center or similar environment, you can create, update, and delete your
own prerecorded greeting that plays automatically if Agent Greeting is configured for your phone.
For more information, see your system administrator.

• A Call Chaperone user cannot answer an incoming call when the calls are being chaperoned.

Ending a Call

To end a call, simply hang up. Here are some more details.

If you want to... Then...

Hang up while using the handset Return the handset to its cradle. Or press EndCall.

Hang up while using a headset Press ( ). Or, to keep headset mode active, press

EndCall.

Hang up while using the speakerphone Press or EndCall.

Using Hold and Resume

You can hold and resume calls. When you put a call on hold, the Hold icon appears on the right in
the call information area and the corresponding line button flashes green . With a shared line,
when you place a call on hold, the line button flashes green and the phone displays the local hold icon.
When another phone places a call on hold, the line button flashes red and the phone displays the
remote hold icon .

If another user put a shared line on hold, its associated line button displays (flashing). You (and
anyone else sharing that line) can resume the call.

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