Cisco 501G, 509G, 502G, 504G, 525G Administration Manual

Cisco Small Business Pro

IP Phones Models 501G, 502G, 504G, 508G, 509G,
525G, and WIP310

ADMINISTRATION

GUIDE

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Contents

Chapter 1: Getting Started 2

Overview of the Phones 2

Cisco SPA500S Attendant Console 3

Network Configurations 4

Cisco SPA9000 Voice System 5

Cisco Unified Communications 500 Series for Small Business 6

Other SIP IP PBX Call Control Systems 6

Prerequisites 6

Upgrading Firmware 7

Determining the Current Firmware Version 7

Determining Your IP Address 8

Downloading the Firmware 9

Installing the Firmware 10

Using the Web Administration User Interface 11

Understanding Administrator and User Views 13

Accessing Administrative Options 13

Understanding Basic and Advanced Views 14

Using the Web Administration Tabs 14

Roadmap to Web UI Features 14

Viewing Phone Information 17

Using IVR on the SPA501G IP Phone 17

Chapter 2: Configuring Lines and Extensions 20

Configuring Lines 20

Shared Line Appearances 20

Configuring a Line 21

Configuring Shared Line Appearance 22

Assigning Busy Lamp Field, Call Pickup, and Speed Dial Functions to
Unused Lines on a SPA500 Series IP Phone 23

Configuring Unused Line Keys for Call Park on the SPA525G (MetaSwitch)26

Cisco SPA500 Series and WIP310 IP Phone Administration Guide 1

Configuring Call Pickup and Busy Lamp Field 23
Configuring Speed Dial 25

Contents

Configuring Unused Line Keys to Access Services (SPA525G) 27

Configuring Line Key LED Patterns on the Cisco SPA500 Series IP Phone 28

Configuring Extensions 31

Chapter 3: Customizing Cisco SPA and Wireless IP Phones 32

Configuring Phone Information and Display Settings 32

Configuring the Phone Name 33

Configuring Voice Mail 33

Configuring Internal Voice Mail for Each Extension (When Using
SPA400 for Voice Mail) 33

Customizing the Startup Screen 34

Changing the Display Background (SPA500 Series) 35

Configuring the Screen Saver 37

Configuring the LCD Contrast 38

Configuring Back Light Settings (SPA525G) 39

Configuring Linksys Key System Parameters 40

Enabling Call Features 40

Enabling Anonymous Call and Caller ID Blocking 41

Enabling Automatic Call Distribution (ACD) 41

Enabling Call Back 42

Enabling Call Park and Call Pickup 42

Enabling Call Transfer and Call Forwarding 43

Enabling Call Waiting 43

Enabling Conferencing 44

Enabling Dial Assistance 44

Enabling Do Not Disturb 44

Enabling the Missed Call Shortcut 45

Logging Missed Calls (SPA500 Series) 45

Enabling Paging (Intercom) 46

Single Page 46
Group Paging (Limited to specific models; see below) 46
Configuring a Phone to Automatically Accept Pages 47
Configuring Paging Groups 47

Cisco SPA500 Series and WIP310 IP Phone Administration Guide 2

Enabling Secure Call 48

Enabling Service Announcements 48

Contents

Configuring Phone Features 49

Configuring the Message Waiting Indicator 49

Configuring Ring Tones 49

Configuring On-Demand Ring Tones (SPA525G) 51
User-Created MP3 Ring Tones (SPA525G) 51
Creating and Uploading Ring Tones Using the Ring Tone Utility

(SPA50XG only) 51
Assigning a Ring Tone to an Extension 53

Configuring RSS Newsfeeds on the SPA525G IP Phone 54

Configuring Audio Settings 55

Configuring Audio Input Gain (SPA500 Series) 55

Enabling Wireless (SPA525G only) 56

Enabling Bluetooth (SPA525G only) 56

Enabling SMS Messaging 57

Enabling the Web Server 58

Configuring Lightweight Directory Access Protocol (LDAP) for the
SPA500 Series 59

Configuring BroadSoft Settings (SPA525G) 63

Configuring BroadSoft Directory 63

Configuring Synchronization of Do Not Disturb and Call Forward 64

Configuring XML Services (SPA525G) 65

Configuring Music On Hold 66

Configuring Extension Mobility with a BroadSoft Server 67

Chapter 4: Configuring SIP, SPCP, and NAT 68

Session Initiation Protocol and Cisco IP Phones 68

SIP Over TCP 69

SIP Proxy Redundancy 70

RFC3311 Support 70

Cisco SPA500 Series and WIP310 IP Phone Administration Guide 3

Configuring Survivable Remote Site Telephony (SRST) Support 70

Contents

Configuring SIP 71

Configuring SIP Parameters 71

Configuring SIP Timer Values 74

Configuring Response Status Code Handling 77

Configuring RTP Parameters 78

Configuring SDP Payload Types 79

Configuring SIP Settings for Extensions 82

Configuring a SIP Proxy Server 86
Configuring Subscriber Information Parameters 89

Configuring SPCP on the SPA525G 90

Configuring SPCP on the SPA50XG 91

Network Address Translation (NAT) and Cisco IP Phones 91

NAT Mapping with Session Border Controller 92

NAT Mapping with SIP-ALG Router 92

Configuring NAT Mapping with a Static IP Address 92

Configuring NAT Mapping with STUN 93

Determining Whether the Router Uses Symmetric or Asymmetric NAT 95

Chapter 5: Configuring Security, Quality, and Network Features 97

Setting Security Features 97

SIP Initial INVITE and MWI Challenge 97

SIP Over TLS 98

SRTP and Securing Calls 99

Secure Call Indication Tone 100

Ensuring Voice Quality 100

Supported Codecs 101

Bandwidth Requirements 102

Factors Affecting Voice Quality 103

Configuring Voice Codecs 105

Configuring Domain and Internet Settings 108

Configuring Restricted Access Domains 108

Configuring DHCP, Static IP, and PPPoE Information 108

Cisco SPA500 Series and WIP310 IP Phone Administration Guide 4

Setting a Static IP Address 110
Configuring PPPoE Settings 111

Contents

Setting Optional Network Parameters 111

Configuring VLAN Settings 113

Using the IP Phones in a VLAN 113

Chapter 6: Provisioning Basics 115

Provisioning Capabilities 116

Provisioning Configuration from Phone Keypad 116

IP Phone Configuration Profiles 118

Obtaining the SPC Tool 119

General Purpose Parameters 120

Sample Configuration File 120

Upgrading, Resyncing, and Rebooting Phones 121

Firmware Upgrade Parameters 122

Resyncing a Phone 123

Rebooting a Phone 124

Redundant Provisioning Servers 124

Retail Provisioning 124

Automatic In-House Preprovisioning 125

Configuration Access Control 126

Using HTTPS 126

Server Certificates 127

Client Certificates 127

Obtaining a Server Certificate 128

Chapter 7: Configuring Regional Parameters and Supplementary Services 129

Advanced Scripting for Cadences, Call Progress Tones, and
Ring Tones 130

Example 1: Normal Ring 130

Example 2: Distinctive Ring (short,short,short,long) 130

Example 1: Dial Tone 131

Cisco SPA500 Series and WIP310 IP Phone Administration Guide 5

Example 3: SIT Tone 131

Example 1: SIT Tone 132

Contents

Call Progress Tones 133

Distinctive Ring Patterns 133

Control Timer Values (sec) 134

Configuring Supplementary Services (Star Codes) 135

Entering Star Code Values 135

Activating or Deactivating Supplementary Services 140

Vertical Service Announcement Codes (SPA500 Series) 140

Bonus Services Announcement description 141

Outbound Call Codec Selection Codes 142

Miscellaneous Parameters 143

DTMF Parameters 143

Localizing Your IP Phone 144

Managing the Time and Date 145

Configuring Daylight Savings Time 146

Daylight Saving Time Examples 147

Selecting a Display Language 147

Creating a Dictionary Server Script 149

Chapter 8: Configuring Dial Plans 150

About Dial Plans 150

Digit Sequences 152

Digit Sequence Examples 154

Acceptance and Transmission of the Dialed Digits 156

Dial Plan Timer (Off-Hook Timer) 157

Syntax for the Dial Plan Timer 157

Interdigit Long Timer (Incomplete Entry Timer) 158

Interdigit Short Timer (Complete Entry Timer) 159

Editing Dial Plans on the IP Phone 160

Cisco SPA500 Series and WIP310 IP Phone Administration Guide 6

Syntax for the Interdigit Long Timer 158

Syntax for the Interdigit Short Timer 159

Contents

Resetting the Control Timers 161

Chapter 9: Configuring the Cisco SPA500S Attendant Console 162

Cisco SPA500S Features 163

Setting Up the Cisco SPA500S Attendant Console 164

Configuring the SPA9000 for the Cisco SPA500S 165

Configuring the BroadSoft Server for the Cisco SPA500S 165

Configuring the Asterisk Server for the Cisco SPA500S 166

Configuring the Cisco SPA500S 167

Unit/Key Configuration Scripts 168

Assigning Cisco SPA500S LEDs to Phone Extensions 170
SPA9000 Syntax 170
BroadSoft syntax 171
Asterisk syntax 171

Configuring BroadSoft Busy Lamp Field Auto-Configuration (SPA525G) 171

Attendant Console Parameters 172

Monitoring the Cisco SPA500S 173

Cisco SPA500S Unit Monitoring Notes 174

Chapter A: Creating an LED Script 175

LED Script Examples 176

LED Pattern 176

Appendix B: SPA and Wireless IP Phone Field Reference 178

Info Tab 179

System Information 179

Product Information 181

Phone Status 181

Ext Status 183

Line/Call Status 183

Downloaded Ring Tone 184

System Tab 185

System Configuration 185

Cisco SPA500 Series and WIP310 IP Phone Administration Guide 7

Internet Connection Type and Static IP Settings 186

PPPoE Settings 187

Optional Network Configuration 187

VLAN Settings 189

Wi-Fi Settings (SPA525G only) 189

Bluetooth Settings (SPA525G only) 189

Contents

SIP Tab 190

SIP Parameters 190

SIP Timer Values (sec) 193

Response Status Code Handling 196

RTP Parameters 197

SDP Payload Types 199

NAT Support Parameters 202

Linksys Key System Parameters 204

Provisioning Tab 204

Regional Tab 204

Call Progress Tones 205

Distinctive Ring Patterns 207

Control Timer Values (sec) 208

Vertical Service Activation Codes 209

Vertical Service Announcement Codes 214

Outbound Call Codec Selection Codes 214

Time (SPA525G Only) 217

Language (SPA525G only) 217

Miscellaneous 218

Phone Tab 223

General 223

Line Key 226

Miscellaneous Line Key Settings 227

Line Key LED Pattern 228

Supplementary Services 230

Ring Tone (SPA500 Series) 232

Cisco SPA500 Series and WIP310 IP Phone Administration Guide 8

Ring Tone (WIP310) 233

Auto Input Gain (dB) 233

Extension Mobility 234

BroadSoft Settings (SPA525G) 234

XML Services (SPA525G) 235

Lightweight Directory Access Protocol (LDAP) Corporate Directory
Search 236

Contents

Ext Tab 239

General 239

Share Line Appearance 240

NAT Settings 240

Network Settings 241

SIP Settings 242

Call Feature Settings 245

Proxy and Registration 247

Subscriber Information 250

Audio Configuration 251

Dial Plan 253

User Tab 254

Call Forward 255

Speed Dial 255

Supplementary Services 255

Web Information Service Settings (SPA525G) 256

Audio Volume 256

Screen (SPA525G) 257

Attendant Console Tab (SPA500 Series) 259

General 259

Unit 2 260

Attendant Console Status 260

SPA525G-Specific Tabs 261

Wi-Fi 261

Bluetooth (SPA525G) 262

Cisco SPA500 Series and WIP310 IP Phone Administration Guide 9

Personal Address Book 262

Call History 262

Speed Dials 263

Firmware Upgrade 263

Contents

Appendix C: Where to Go From Here 264

Cisco SPA500 Series and WIP310 IP Phone Administration Guide 10

Getting Started

This chapter contains basic information on Cisco SPA500 Series and Wireless-G
IP Phones. It includes the following sections:

• Overview of the Phones, page 2

• Network Configurations, page 4

• Prerequisites, page 6

1

• Upgrading Firmware, page 7

• Using the Web Administration User Interface, page 11

• Viewing Phone Information, page 17

• Using IVR on the SPA501G IP Phone, page 17

Overview of the Phones

The Cisco SPA500 Series and Wireless-G IP Phone family is a line of full-featured
VoIP (Voice over Internet Protocol) phones that provide voice communication over
an IP network. They provide all the features of traditional business phones, such as
call forwarding, redialing, speed dialing, transferring calls, conference calling and
accessing voice mail. Calls can be made or received with a handset, a headset, or
a speaker.

Cisco SPA500 Series and WIP310 IP Phone Administration Guide 2

Getting Started

Cisco SPA500S Attendant Console

The Cisco SPA500 Series and Wireless-G IP Phone family includes the models
shown in the following table:

Model Screen Lines Softkeys Navigation

1

Button

SPA501G Paper labels 8 4 fixed (forward,

cancel,
conference, and
transfer)

SPA502G 128 X 64

monochrome

SPA504G 4

SPA508G 8

SPA509G 12

SPA525G 320 X 240

WIP310 128 X 160

LCD with
backlight

color high­resolution
LCD with
backlight

color with
backlight

14 dynamicFour-way

5Four-way

1None

No

navigation key

navigation key
with center­select button

For more information on phone features, see the data sheets for each product.

Cisco SPA500S Attendant Console

The SPA500S Attendant Console is used with the SPA500 Series IP Phone models
to provide additional lines. The SPA500S has 32 LEDs/buttons for dialing, call
transfer, call pick up and call monitoring. Multi-colored LEDs monitor the status of
each configured voice line via busy lamp field (BLF). You can attach two attendant
consoles to an IP phone, for 64 LEDs/buttons. For more information, see

Chapter 9, “Configuring the Cisco SPA500S Attendant Console.”

Cisco SPA500 Series and WIP310 IP Phone Administration Guide 3

Getting Started

Network Configurations

Network Configurations

The Cisco SPA500 Series and Wireless-G IP Phones support Session Initiation
Protocol (SIP) or Smart Phone Control Protocol (SPCP). SPCP is supported only on
the SPA500 Series IP Phones.) You can use the Cisco SPA500 Series and
Wireless-G IP Phones as part of a Cisco SPA9000 Voice System phone network,
or with any vendor’s IP PBX system that supports SIP. The SPA500 Series IP
phones can be used as part of a Cisco SPA9000 Voice System phone network, a
SIP network, or as part of the Cisco Unified Communications 500 Series for Small
Business.

1

PSTN

Gateway

Analog

Phone Lines

SPA500 Series

IP Phones

IP

Smart

Switch

IAD

Internet

WIP310

Wireless
Router

Integrated
Access Device

IP PBX

Analog Phones

or Fax Machines

276459

Figure1 Network Configuration Example

NOTE Using the Cisco SPA500 Series and Wireless-G IP Phones as part of a Cisco

SPA9000 Voice System Network provides seamless integration of advanced
features, such as paging, call pickup, and shared line appearances.

Cisco SPA500 Series and WIP310 IP Phone Administration Guide 4

Getting Started

Network Configurations

1

This document describes some common network configurations; however, your
configuration may vary depending on the type of equipment used by your service
provider.

Cisco SPA9000 Voice System

The SPA9000 Voice System is an affordable and feature-rich voice over IP (VoIP)
telephone system that is designed especially for small businesses. The SPA9000
Voice System uses standard TCP/IP protocols and can provide global connectivity
through any Internet Telephony Service Provider (ITSP) that supports SIP.

At minimum, the SPA9000 Voice System includes a SPA9000 IP PBX and one or
more Cisco SPA500 Series or Wireless-G IP Phones. These devices are
connected through a switch to a local area network. With an Internet connection,
the SPA9000 Voice System can subscribe to ITSP services to take advantage of
low calling rates. With the optional SPA400, the SPA9000 Voice System can
connect to the Public Switched Telephone Network (PSTN) to support legacy
phone lines. The SPA400 also provides local voice mail service.

When you use Cisco SPA500 Series and Wireless-G IP Phones with the Cisco
SPA9000 Voice System, the following additional phone features are available:

• Auto attendant for multiple extensions

• Music on hold

• Configurable call routing

• Multiple DID numbers per VoIP line

• Call hunting (sequential, round robin, random)

• Group paging

• Call parking

• Call pick up

• Group call pick up

You can configure and manage the SPA9000 Voice System using an Interactive
Voice Response (IVR) system, the Cisco SPA9000 Voice System Setup Wizard, or
a built-in web server. For more information, see the

Administration Guide.

Cisco SPA9000 Voice System

Cisco SPA500 Series and WIP310 IP Phone Administration Guide 5

Getting Started

Prerequisites

1

Cisco Unified Communications 500 Series for Small Business

The Cisco Unified Communications 500 Series for Small Business is an affordable
appliance that provides voice, data, voice mail, Automated Attendant, video,
security, and wireless capabilities while integrating with existing desktop
applications such as calendar, e-mail, and customer relationship management
(CRM) programs. The Cisco SPA500 Series IP Phones can be configured to work
with this system.

Other SIP IP PBX Call Control Systems

The Cisco SPA500 Series and Wireless-G IP Phones are compatible with other IP
PBX call control systems, such as BroadSoft and Asterisk, that use SIP for call
processing. Configuration of those systems is not covered in this document.
Additional resources for configuring the Cisco SPA500 Series and Wireless-G IP
Phones to work with these systems are available in Appendix C, “Where to Go

From Here.”

Prerequisites

This document assumes that you have performed the following prerequisites
before administering your Cisco SPA500 Series and Wireless-G IP Phones. If you
have not completed these prerequisites, see the documentation in Appendix C,

“Where to Go From Here.” for more information.

1. Set up your IP network.

2. Configure the wireless network (required for SPA525G and WIP310).

3. Install and configure the call control system, such as such as a SPA9000, Cisco
Unified Communications 500 Series for Small Business, or an Internet-based IP
PBX.

4. Update firmware. See Upgrading Firmware, page 7.

Cisco SPA500 Series and WIP310 IP Phone Administration Guide 6

Getting Started

Upgrading Firmware

Upgrading Firmware

Phones should be upgraded to the latest firmware before using any administration
features. There are various ways to upgrade your firmware:

All Phones

• Cisco SPA9000 Voice System Setup Wizard—If you are using the Cisco

SPA500 Series and Wireless-G IP Phones with a SPA9000,

Cisco SPA9000 Voice System Setup Wizard to upgrade your phones.

SPA9000 Voice System Setup Wizard User Guide

• Autoprovisioning—A configuration file that includes upgrade information is

downloaded by a user’s phone when it is powered on. See the “Upgrading,

Resyncing, and Rebooting Phones” section on page 121.

SPA50XG and WIP310

1

you can use the

See the

.

Cisco

• Firmware Upgrade Executable File (SPA50X or WIP310)—Download the

firmware upgrade utility from the product page on Cisco.com to your PC
desktop and run the upgrade from your PC by double-clicking the
executable file. Your computer must be on the same network as the Cisco
SPA500 Series and Wireless-G IP Phone.

SPA525G

• Web Interface (SPA525G)—You can download the latest firmware onto your

PC desktop and use the web interface to upgrade your firmware.

WIP310

• TFTP/HTTP server—The latest firmware image file is loaded onto an HTTP/

TFTP server and is accessed by a web browser. See the

User Guide

for more information.

Cisco WIP310

Determining the Current Firmware Version

Before upgrading, determine the current firmware version:

SPA501G:

STEP 1 Press the Setup button.

STEP 2 In the IVR menu, enter 150, then press #. The firmware version is recited.

Cisco SPA500 Series and WIP310 IP Phone Administration Guide 7

Getting Started

Upgrading Firmware

STEP 1 Press the Setup button.

STEP 2 Scroll to Product Info and then press Select. The current firmware is displayed

STEP 1 Press the Setup button.

STEP 2 Scroll to Status and press Select.

SPA502G, SPA504G, SPA508G, SPA509G:

under

SPA525G:

Software Version

.

1

STEP 3 Select Product Information. The current firmware is displayed under

Version

WIP310

STEP 1 In the Home screen, press the Options, highlight

button.

STEP 2 Scroll to

.

Software Version

Phone Info

.

, and press the Select

Determining Your IP Address

Before you upgrade, you’ll need the IP address of the phone you are upgrading. To
get your IP address:

SPA501G:

Software

STEP 1 Press the Setup button.

STEP 2 In the IVR menu, enter 110, then press #. The IP address is recited.

Cisco SPA500 Series and WIP310 IP Phone Administration Guide 8

Getting Started

Upgrading Firmware

STEP 1 Press the Setup button.

STEP 2 Scroll to Network and press Select. The IP Address is displayed under Current IP.

STEP 1 Press the Setup button.

STEP 2 Scroll to Status and press Select.

STEP 3 Scroll to Network Status and press Select. The IP address of your phone is

1

SPA502G, SPA504G, SPA508G, SPA509G:

SPA525G:

displayed.

WIP310:

STEP 1 In the Home screen, press the Select key and navigate to

STEP 2 Press the Select key and navigate to Phone Info.

STEP 3 The IP Address section displays the IP address.

Settings

.

Downloading the Firmware

NOTE Requires a Cisco.com user ID and password.

STEP 1 Direct your browser to the following URL: http://www.cisco.com/public/sw-

center/index.shtml.

STEP 2 Search to locate your product.

Cisco SPA500 Series and WIP310 IP Phone Administration Guide 9

Getting Started

Upgrading Firmware

STEP 3 Locate the download page and download the firmware file.

STEP 4 If the firmware file you download is in zip format, double-click the file and extract

1

its contents to a single folder or to the desktop.

Installing the Firmware

NOTE Your computer must be on the same sub-network as the phone you are upgrading.

SPA50XG:

STEP 1 Run the executable file for the firmware upgrade.

STEP 2 Click Continue after reading the message regarding upgrading and your service

provider.

STEP 3 Enter the IP address of your phone.

STEP 4 Follow the on-screen directions.

SPA525G

STEP 1 Log in to the web interface for the phone.

STEP 2 Choose the Firmware Upgrade tab.

STEP 3 Click Firmware Upgrade Window.

STEP 4 Browse to select the firmware file from your PC. Click Submit. The firmware is

installed and your phone reboots.

WIP310

STEP 1 Turn off your WIP310 and connect it to your computer by using the USB cable.

STEP 2 Double-click the executable file for the firmware upgrade (for example, double-

click wip310-5-0-11.exe).

Cisco SPA500 Series and WIP310 IP Phone Administration Guide 10

Getting Started

Using the Web Administration User Interface

STEP 3 Follow the on-screen instructions.

STEP 4 When the upgrade is complete, disconnect the phone from your PC and power it

on.

Using the Web Administration User Interface

You must be connected to the same network as your phone. For example, if you
are connected to a VPN, you must first disconnect.

NOTE If you are using the Cisco SPA500 Series IP Phones with the Cisco Unified

Communications 500 Series for Small Business for Call Control, use Cisco Unified
Communication Manager Express or Cisco Configuration Assistant for phone
administration. For more information, refer to the

500 Office Administrator Guide

.

Cisco Unified Communications

1

To access the IP phone administration web user interface (UI):

STEP 1 Launch a web browser on a computer that can reach the phone on the network.

STEP 2 Direct the browser to the IP address of the phone. To determine the IP address:

• SPA502G, SPA504G, SPA508G, SPA509G: Press the Setup button, then

select Network. The

• SPA501G: Press the Setup button. In the IVR menu, enter 110, then press #.

The IP address is recited.

• WIP310: In the Home screen, press Options and highlight

the Select button.

• SPA525G: Press the Setup button, then select Status. Select

Status

STEP 3 Enter the IP address in your web browser address bar. For example:

http://192.168.1.8

. The IP address is displayed.

Current IP

field shows the phone’s current IP address.

Phone Info

Network

. Press

Cisco SPA500 Series and WIP310 IP Phone Administration Guide 11

Getting Started

Using the Web Administration User Interface

NOTE If your service provider disabled access to the web UI, you must contact the

service provider.

If you have trouble accessing the web interface, perform the following steps:

SPA502G, SPA504G, SPA508G, SPA509G:

STEP 1 Press the Setup button on the phone.

STEP 2 Select Network.

STEP 3 Scroll to Enable Web Server and make sure that it is set to Yes . If not, press the

Edit soft key and press y/n soft key to set it to Ye s .

STEP 4 Press OK, then press Save.

1

SPA501G:

STEP 1 Press the Setup button on the phone.

STEP 2 In the IVR menu, enter 7932.

STEP 3 Press 1 to enable the web server, then press #.

STEP 4 To s av e, pr es s 1; to review, press 2; to re-enter, press 3; to exit, press *.

WIP310:

STEP 1 In the Home screen, press the Select button to choose Settings.

STEP 2 Press the Select button again to reach the Settings menu.

STEP 3 Scroll to highlight

STEP 4 Press the left arrow to ensure that Enable Web Server is set to On.

STEP 5 Press the Select button to save this setting.

Misc Settings

and press the Select button.

Cisco SPA500 Series and WIP310 IP Phone Administration Guide 12

Getting Started

Using the Web Administration User Interface

SPA525G:

STEP 1 Press the Setup button.

STEP 2 Select Network Configuration.

STEP 3 Scroll to Web Server and make sure it is set to On.

STEP 4 Press Save.

Understanding Administrator and User Views

Depending on whether you are a VAR or service provider, you might have different
privileges. By default, the Administrator account name is admin, and the User
account name is user. These account names cannot be changed.

1

If the service provider set an Administrator account password, you are prompted
for it when you click Admin Login.

The Administrator account can modify all web profile parameters, including web
parameters available to the user login. The Administrator specifies the parameters
that a User account can modify using the Provisioning tab of the web UI.

NOTE No default passwords are assigned to either the Administrator or User accounts.

Only the Administrator account can assign and change passwords.

Accessing Administrative Options

To access administrative options, either:

• Log in to the web interface, then click Admin Login.

• Enter the following URL when accessing the interface:

http://phone.ip.address/admin/

NOTE To save changes on a web page, click Submit All Changes before switching

between User and Admin Login or between basic and advanced views. Switching
logins or views discards any unsubmitted changes.

Cisco SPA500 Series and WIP310 IP Phone Administration Guide 13

Getting Started

Using the Web Administration User Interface

Understanding Basic and Advanced Views

1

These views are similar, but
page. To see all available options for your login, use the

advanced

view shows more options on each web

advanced

view.

Using the Web Administration Tabs

Each tab contains different parameters. Some tasks require you to set parameters
in different tabs.

For field reference about each parameter available on the web UI, see

Appendix B, “SPA and Wireless IP Phone Field Reference.”

Roadmap to Web UI Features

The following tables provide a roadmap to features available on the web UI.

To perform these tasks... On the web UI, click the ...

View phone, extension, and line/call information
such, including:

• DHCP, current IP address, DNS addresses

• Software and hardware versions

Info tab

See “Viewing Phone

Information” section on
page17.

• Broadcast, RTP, and SIP information

• Registration state

• Packets sent, received, lost, and other

information

Configure system-level parameters, including
network and debug parameters. To:

• Enable the web UI and web administrator

access

• Set the Internet connection type to DHCP

• Configure the syslog and debug servers

• Enable VLAN and CDP

Cisco SPA500 Series and WIP310 IP Phone Administration Guide 14

System tab

See Chapter 5, “Configuring

Security, Quality, and Network
Features.”

Getting Started

Using the Web Administration User Interface

To perform these tasks... On the web UI, click the ...

1

Configure parameters to adjust SIP stack and
protocols. To enable:

• CTI

• SIP-B

• STUN

Configure provisioning parameters. To:

• Enable remote provisioning

• Enable firmware upgrades

• Set general purpose parameters

Configure parameters that depend on country or
region, including:

• Call progress tones

• Ring patterns

SIP tab

See Chapter 4, “Configuring

SIP, SPCP, and NAT.”

Provisioning tab

Provisioning

The
by Admin logins only.

See Chapter 6, “Provisioning

Basics.” For additional

information about provisioning,
see the

Guide

providers).

Regional tab

See Chapter 7, “Configuring

Regional Parameters and
Supplementary Services.”

Cisco SPA Provisioning

(for Cisco service

tab is viewable

• Star codes/vertical service activation codes

• Vertical service announcement codes

• Local date/time and language

Configure General phone station info, which
applies to all extensions configured for the phone,
including:

• Station name, voice mail number, text logos

and background pictures

• Extension numbers for line keys

• Shared call (line) appearance

• Enabling call conferencing, call forward, call

transfer, and so on.

• Select ring tones, audio input, and extension

mobility settings

Phone tab

See Chapter 3, “Customizing

Cisco SPA and Wireless IP
Phones.”

Cisco SPA500 Series and WIP310 IP Phone Administration Guide 15

Getting Started

Using the Web Administration User Interface

To perform these tasks... On the web UI, click the ...

1

Customize individual extension parameters,
including:

• Shared line/call appearance

• NAT settings

• SIP settings such as SIP debug and SIP port

• Mailbox ID, MOH server

• Voice mail server

• Proxy and registration information

• Subscriber information such as user ID and

password

• Audio settings

• Dial plan settings

Customize user-level parameters, including:

• Call forward

• Speed dial

• Supplementary services

Ext tab

(1-6, depending on phone model)

See Chapter 2, “Configuring

Lines and Extensions.”

User tab

See Chapter 3, “Customizing

Cisco SPA and Wireless IP
Phones.”

• Web information (RSS newsfeeds)

• Traffic information settings

• Audio volume

• Phone GUI settings

View and change parameters for Unit 1 and Unit 2
(applicable only to SPA500 Series IP Phones with
one or two SPA500S attendant consoles
attached)

Attendant Console tab

See Chapter 9, “Configuring the

Cisco SPA500S Attendant
Console.”

Cisco SPA500 Series and WIP310 IP Phone Administration Guide 16

Getting Started

Viewing Phone Information

Viewing Phone Information

After you log on to the web UI (see “Using the Web Administration User

Interface” section on page 11), you can check the current status of the Cisco

SPA500 Series or Wireless-G IP Phone by clicking the Info tab. The Info tab shows
information about all phone extensions, including phone statistics and the
registration status. All fields are read-only.

See “Info Tab” section on page 179 for more information about the fields.

Using IVR on the SPA501G IP Phone

The SPA501G provides an IVR menu to perform configuration tasks and obtain
information about the phone.

1

To access the IVR menu, press the Settings button. Enter the number of the option
and press #. Some menus require entering of further information or numbers.

You have the following options:

Number Option

100 Tells you if Dynamic Host Configuration Protocol (DHCP) is enabled.

110 Recites the IP address of the phone.

120 Recites the netmask of the phone.

130 Recites the gateway address.

140 Recites the MAC (hardware) address of the phone.

150 Recites the phone software version.

160 Recites the primary DNS server address.

170 Recites the HTTP port on which the web server listens. Defaults to 80.

180 Recites the IP multicast address (used by the SPA9000 to communicate

220 Recites the method of call control (SIP or SPCP).

Cisco SPA500 Series and WIP310 IP Phone Administration Guide 17

with the IP phone).

Getting Started

Using IVR on the SPA501G IP Phone

Number Option

221 Set call control—enter the value for the call control method you want,

73738 Restore the phone to the factory default software and settings.

87778 Restore the phone’s user settings to the default. (Clears all user settings

1

then press #:

• 0: SIP

• 1: SPCP

To s a ve , p re s s 1; to review, press 2; to re-enter, press 3; to exit, press *.

Enter 1 to confirm, or * to exit. If you chose to reset, hang up to exit and
begin the restore process.

such as speed dials.)

Enter 1 to confirm, or * to exit. If you chose to reset, hang up to exit and
begin the restore process.

732668 Reboot the phone. After entering #, hang up to begin rebooting.

111 Set a static IP address. Enter the address (use * to enter the “.” value),

then press #.

To s a ve , p re s s 1; to review, press 2; to re-enter, press 3; to exit, press *.

NOTE DHCP must be disabled to use this option; if DHCP is not

disabled, you receive an error message.

121 Set a netmask. Enter the address (use * to enter the “.” value), then

press #.

To s a ve , p re s s 1; to review, press 2; to re-enter, press 3; to exit, press *.

NOTE DHCP must be disabled to use this option; if DHCP is not

disabled, you receive an error message.

131 Set a gateway. Enter the address (use * to enter the “.” value), then

press #.

To s a ve , p re s s 1; to review, press 2; to re-enter, press 3; to exit, press *.

NOTE DHCP must be disabled to use this option; if DHCP is not

disabled, you receive an error message.

161 Set the address of the primary Domain Name Server (DNS). Enter the

address (use * to enter the “.” value), then press #.

Cisco SPA500 Series and WIP310 IP Phone Administration Guide 18

To s a ve , p re s s 1; to review, press 2; to re-enter, press 3; to exit, press *.

Getting Started

Using IVR on the SPA501G IP Phone

Number Option

181 Set the IP multicast address (used by the SPA9000 to communicate

7932 Enable or disable the web server. Press 1 to enable or 0 to disable, then

723646 Enable or disables access to the administrative (admin) login on the web

1

with the IP phone). Enter the address (use * to enter the “.” value), then
press #.

To s a ve , p re s s 1. To review the value you entered, press 2. To re-enter,
press 3. To exit, press *.

press #.

To s a ve , p re s s 1; to review, press 2; to re-enter, press 3; to exit, press *.

interface. Press 1 to enable or 0 to disable, then press #.

To s a ve , p re s s 1; to review, press 2; to re-enter, press 3; to exit, press *.

Cisco SPA500 Series and WIP310 IP Phone Administration Guide 19

Configuring Lines and Extensions

This chapter contains the following sections:

• Configuring Lines, page 20

• Configuring Extensions, page 31

2

Configuring Lines

The Cisco SPA500 series and Wireless-G IP Phones (also called
document) provide different numbers of lines depending on the phone model. See
the “Overview of the Phones” section on page 2 for more information.

Each line corresponds to a phone number (or extension) used for calls. Each line
can support two calls. So, for example, a four-line phone can handle eight calls.
One call can be active (in conversation) and seven can be on hold.

Shared Line Appearances

Shared Line Appearance (SLA) allows multiple phones to share an extension
number and manage a call as a group. At any given time, each station sharing a call
appearance can monitor the state of the call appearance. A station can select a
shared call appearance to make a call only if the call appearance is not being used
by another station.

When a call is made to the extension number for the SLA, all sharing stations ring.
Any station can answer the call. If the active phone places the call on hold, the call
can be resumed from any of the sharing stations by pressing the corresponding
line key from another phone (SPA500 series, except for the SPA502G) or the
Select button when the Resume icon is displayed (WIP310).

stations

in this

Cisco SPA500 Series and WIP310 IP Phone Administration Guide 20

Configuring Lines and Extensions

Configuring Lines

NOTE The Cisco SPA525G supports the “private hold” feature for MetaSwitch and

BroadSoft. Users who have a shared line can press the “PrivHold” softkey, and the
call can only be resumed by the user who placed the call on hold.

Each station with an SLA can be configured independently. Although the account
information is usually the same for all of the stations, settings such as the dial plan
or the preferred codec can vary.

Configuring a Line

NOTE This section does not apply to the WIP310.

2

To configure a phone line:

STEP 1 Log in to the web administration interface.

STEP 2 Click Admin Login and advanced.

STEP 3 Click the Phone tab.

STEP 4 Under each line key for the phone, configure the following:

• Extension—Assign an extension to the line key. Defaults to 1. Generally you

should reserve EXT 1 on the client station as the primary and private
extension of the designated user. Configure shared extensions on EXTs 2
through 6 (depending on phone model).

Short Name

•

key.

•

Share Call Appearance

incoming call appearances with other phones. See

Appearance, page 22

not shared with any other phone. Defaults to private.

—Enter a short name or number to display on the LCD for the line

—Select shared if you want the line key to share

. If you select private, the call appearance is private and

Configuring Shared Line

• Extended Function—See Assigning Busy Lamp Field, Call Pickup, and Speed

Dial Functions to Unused Lines on a SPA500 Series IP Phone, page 23

Cisco SPA500 Series and WIP310 IP Phone Administration Guide 21

.

Configuring Lines and Extensions

Configuring Lines

NOTE The number of line keys displayed depends on the type of phone.

STEP 5 Click Submit All Changes.

Configuring Shared Line Appearance

After configuring the line and choosing shared in the Shared Call Appearance
field, perform the following steps:

STEP 1 Click the Ext <number> tab of the extension that is shared (do not use Ext 1).

2

STEP 2 Under Share Line Appearance, in the Share Ext field, select shared. If you set this

extension to private (not shared), the extension does not share calls, regardless of
the Share Call Appearance setting on the Phone tab. If you set this extension to
shared, calls follow the Share Call Appearance setting on the Phone tab. On the
SPA50X phones that have line buttons, a hollow telephone icon is displayed next
to the shared line button. For the SPA525G, a telephone icon is displayed.

STEP 3 In the Shared User ID field, enter the user ID (name) of the phone with the

extension that is being shared.

STEP 4 (Optional) In the Subscription Expires field, enter the number of seconds before

the SIP subscription expires. Before the subscription expiration, the phone gets
NOTIFY messages from the SIP server on the status of the shared phone
extension. The default is 60 seconds.

STEP 5 (Optional) In the Phone tab, under Miscellaneous Line Settings, you can configure

line mapping. Each LED (line/extension) can hold two calls. You can assign an
extension to two LEDs. The first call always causes the assigned LED to flash.
Choose one of the following:

• Vertical first—The next LED on the phone flashes with the second incoming

call.

• Horizontal first—The same LED to flashes with the second incoming call.

STEP 6 (Optional) Under SCA Barge-In Enable, choose yes to allow users sharing call

appearances to take over the call on a shared line.

Cisco SPA500 Series and WIP310 IP Phone Administration Guide 22

Configuring Lines and Extensions

Configuring Lines

For example, Bob and Chris share the extension 401. A caller, Adam, calls
extension 401. Bob answers the call. Adam and Bob are connected. If Chris has the
SCA Barge-In Enable field on her phone set to yes, she can press the line button
for extension 401. Then Chris and Adam are connected in a call and Bob is
dropped from the call.

NOTE The Cisco SPA525G supports the “private hold” feature for MetaSwitch and

Broadsoft. Users who have a shared line can press the “PrivHold” softkey, and the
call can only be resumed by the user who placed the call on hold. No barge-in can
be performed on these calls.

STEP 7 Click Submit All Changes.

2

Assigning Busy Lamp Field, Call Pickup, and Speed Dial
Functions to Unused Lines on a SPA500 Series IP Phone

You can configure unused or idle lines on a Cisco SPA500 Series IP Phone to
interact with another phone line in the system. For example, if you have two idle
lines on an assistant’s phone, you can configure those lines to show the status of a
supervisor’s phone (Busy Lamp Field, or BLF). You can also configure the idle lines
so that they can be used to speed dial the supervisor’s phone, or pick up calls that
are ringing on the supervisor’s phone.

NOTE A monitored extension must be private, not shared. Additionally, an extension can

only be monitored by one other extension.

Configuring Call Pickup and Busy Lamp Field

NOTE You must enable BLF to configure call pickup.

In this example, the assistant Bob (extension 200) has an idle line (line 4) on his
SPA508G. He would like to be able to see if his supervisor Stephanie (extension

300) is on the phone, and pick up calls that are ringing at her extension.

Cisco SPA500 Series and WIP310 IP Phone Administration Guide 23

Configuring Lines and Extensions

Configuring Lines

To configure this feature for Bob’s SPA508G:

STEP 1 Log in to the web administration interface.

STEP 2 Click Admin Login.

STEP 3 Click advanced.

STEP 4 Click the Phone tab.

STEP 5 Find the first line to configure (line 4 in this example):

2

a. From the

b. From the

c. Enter the following string in the Extended Function field:

fnc=blf+cp;sub=Stephanie@$PROXY;ext=300@$PROXY

Using the following syntax:

fnc=type;sub=stationname@$PROXY;ext=extension#@$PROXY

where:

- fnc: function

- blf: busy lamp field

- cp: call pickup

- sub: station name

- ext or usr: extension or user (the usr and ext keywords are

Extension

Share Call Appearance

interchangeable)

drop down list, choose Disabled.

drop-down list, choose private.

STEP 6 Click Submit All Changes. After the phone reboots, the phone (in this example)

should show the following color LEDs for the monitored lines:

• Green: Available

• Red: Busy

• Red Fast Blink: Ringing

Cisco SPA500 Series and WIP310 IP Phone Administration Guide 24

Configuring Lines and Extensions

Configuring Lines

If the phone LEDs display orange or slow blinking orange, there is a problem:
Orange denotes that the phone failed to subscribe (received 4xx response) and
slow blinking orange denotes an undefined problem (there may be no response to
subscribe, or BLF).

In this example, after this configuration, Bob will be able to monitor Stephanie’s
line. He can press line button 4 to pick up a call ringing at Stephanie’s line.

Configuring Speed Dial

In this example, the assistant Bob (extension 200) has another idle line (line 5) on
his SPA508G. He would like to be able to speed dial his supervisor Mark
(extension 400) from that line.

To configure this feature for Bob’s SPA508G:

2

STEP 1 Log in to the web administration interface.

STEP 2 Click Admin Login.

STEP 3 Click advanced.

STEP 4 Click the Phone tab.

STEP 5 Find the first line to configure (line 5 in this example):

a. From the

b. From the

c. Enter the following string in the Extended Function field:

fnc=sd;ext=400@$PROXY

Using the following syntax:

fnc=type;ext=extension#@$PROXY

where:

- fnc: function

Extension

Share Call Appearance

drop down list, choose Disabled.

drop-down list, choose private.

- sd: speed dial

- ext or usr: extension or user (the usr and ext keywords are

Cisco SPA500 Series and WIP310 IP Phone Administration Guide 25

interchangeable)

Configuring Lines and Extensions

Configuring Lines

STEP 6 Click Submit All Changes.

In this example, after this configuration, Bob can press line button 5 to dial Mark’s
line.

Configuring Unused Line Keys for Call Park on the SPA525G
(MetaSwitch)

You can configure unused line keys for call park (for the MetaSwitch softswitch) on
the SPA525G. Users can then press this line button to park a call or retrieve a
parked call. To configure:

STEP 1 Log in to the web administration interface.

2

STEP 2 Click Admin Login.

STEP 3 Click advanced.

STEP 4 Click the Attendant Console tab. In the

choose RFC3265_4236.

STEP 5 Click the Phone tab.

STEP 6 Choose the line key to configure (line 5 in this example):

a. From the

b. From the

c. Enter the following string in the Extended Function field:

fnc=prk;sub=[e-mail]

where:

- fnc: function

- prk: call park

Extension

Share Call Appearance

drop down list, choose Disabled.

General

drop-down list, choose private.

section, under

Server Type

,

- sub: call park orbit, or location where the call is parked. Valid value range

- domain.com: phone domain, usually the same as the “proxy” value in the

Cisco SPA500 Series and WIP310 IP Phone Administration Guide 26

is from 01 through 10. In this example, 5 is used.

Ext 1 tab. You can also use fnc=prk;sub=05@$PROXY to use this value.

Configuring Lines and Extensions

Configuring Lines

STEP 7 Click Submit All Changes.

Configuring Unused Line Keys to Access Services
(SPA525G)

On the SPA525G, unused or idle phone lines can also be configured to access
services, such as the following:

• XML services

• MP3 player

• Weather (RSS)

• News (RSS)

2

To configure line keys to access services:

STEP 1 Log in to the web administration interface.

STEP 2 Click Admin Login.

STEP 3 Click advanced.

STEP 4 Click the Phone tab.

STEP 5 Find the first line to configure (line 4 in this example):

a. From the

b. Enter the following string in the Extended Function field:

fnc=type

where:

• fnc: function

• type: choose from the following:

- xml: pressing the line button accesses XML services.

Extension

drop down list, choose Disabled.

Cisco SPA500 Series and WIP310 IP Phone Administration Guide 27

Configuring Lines and Extensions

Configuring Lines

NOTE The XML service configured on the Phone tab under the XML Service

- mp3: pressing the line button starts the mp3 player.

- weather: pressing the line button accesses weather information.

- news: pressing the line button accesses news.

For example, to configure line 4 for the mp3 player:

fnc=mp3

2

field is used (see the “Configuring XML Services (SPA525G)”

section on page 65). You can specify a different XML service to

connect to by using the syntax “fnc=xml;URL=http://xxx.xx.xxx”
where xxx.xx.xxx is the URL of the XML service.

STEP 6 Click Submit All Changes. After the phone reboots, configured lines glow orange

and display the following icons next to the extension label:

• xml: XML icon

• mp3: mp3 player icon

• news: RSS icon

• weather: thermometer icon

Configuring Line Key LED Patterns on the Cisco SPA500
Series IP Phone

You can customize the LED patterns for the line keys on the phone by entering
letters for the color or pattern in the LED pattern fields.

To configure Line Key LED patterns:

STEP 1 Log in to the web administration interface.

STEP 2 Click Admin Login and advanced.

STEP 3 Click the Phone tab.

Cisco SPA500 Series and WIP310 IP Phone Administration Guide 28

Configuring Lines and Extensions

Configuring Lines

STEP 4 Under Line Key LED Pattern, use the following letters to customize the fields

shown in the following table:

• “p” indicates “pattern”: the blinking pattern of the LED

• “c” indicates “color”: the color of the LED

• “r” indicates “red”: a red-colored LED

• “g” stands for “green”: a green-colored LED

Parameters Description

Idle LED Appears when the line is idle.

2

Defaults to blank (c=r).

Remote Undefined
LED

Local Seized LED Appears when this station seizes the call appearance to

Remote Seized LED

(applicable only to
shared call
appearance)

Local Progressing
LED

Remote Progressing
LED

(applicable only to
shared call
appearance)

LED pattern during the Remote Undefined state, where the
shared call state is undefined (the station is still waiting for the
state information from the application server). Not applicable if
the call appearance is not shared. Leaving this entry blank
indicates the default value of c=r;p=d.

prepare for a new outbound call.

Defaults to blank (c=r).

Appears when the shared call appearance is seized by
another station.

Defaults to blank (c=r; p=d).

Appears when this station attempts an outgoing call on this call
appearance (the called number is ringing).

Defaults to blank (c=r).

Appears when another station attempts an outbound call on
this shared call appearance.

Defaults to blank (c=r; p=d).

Local Ringing LED Appears when the call appearance is ringing.

Cisco SPA500 Series and WIP310 IP Phone Administration Guide 29

Defaults to blank (c=r;p=f).

Configuring Lines and Extensions

Configuring Lines

Parameters Description

2

Remote Ringing LED

(applicable only to
shared call
appearance)

Local Active LED Appears when the call appearance is engaged in an active call.

Remote Active LED

(applicable only to
shared call
appearance)

Local Held LED Appears when the call appearance is held by this station.

Remote Held LED

(applicable only to
shared call
appearance)

Appears when the shared call appearance is in ringing on
another station.

Defaults to blank (c=r;p=d).

Defaults to blank (c=r).

Appears when another station is engaged in an active call on
this shared call appearance.

Defaults to blank (c=r;p=d).

Defaults to blank (c=r;p=s).

Appears when another station places this call appearance on
hold.

Defaults to blank (c=4,p=s).

Register Failed LED LED pattern when the corresponding extension has failed to

register with the proxy server. Leaving this entry blank
indicates the default value of c=a.

Disabled LED LED pattern when the Call Appearance is disabled (not

available for any incoming or outgoing call). Leaving this entry
blank indicates the default value of c=o.

Registering LED Appears when the corresponding extension tries to register

with the proxy server.

Defaults to blanks (c=r;p=s).

Call Back Active LED Indicates Call Back operation is currently active on this call.

Defaults to blank (c=r;p=s).

STEP 5 Click Submit All Changes.

For more information on LEDs, see the “Creating an LED Script” section on

page 175.

Cisco SPA500 Series and WIP310 IP Phone Administration Guide 30

Configuring Lines and Extensions

Configuring Extensions

Configuring Extensions

STEP 1 Log in to the web administration interface.

STEP 2 Click Admin Login and advanced.

STEP 3 Click the Ext <number> tab for the extension you want to configure.

STEP 4 In the General section, make sure that Line Enable is set to yes.

You can configure many parameters differently for different extensions. These
parameters are grouped on the Ext <number> tab. These parameters are
explained in other sections of this document:

• NAT, Network, and SIP Settings—Chapter 4, “Configuring SIP, SPCP, and

NAT.”

2

• Call Feature Settings—Chapter 3, “Customizing Cisco SPA and Wireless

IP Phones.”

• Proxy and Registration—Chapter 4, “Configuring SIP, SPCP, and NAT.”

• Subscriber Information—Chapter 4, “Configuring SIP, SPCP, and NAT.”

• Audio (Codec) Configuration—Chapter 5, “Configuring Security, Quality,

and Network Features.”

• Dial Plan—Chapter 3, “Customizing Cisco SPA and Wireless IP Phones.”

Cisco SPA500 Series and WIP310 IP Phone Administration Guide 31

Customizing Cisco SPA and Wireless IP
Phones

This chapter describes customizing the SPA500 Series and Wireless-G IP phones
and contains the following sections:

• Configuring Phone Information and Display Settings, page 32

• Enabling Call Features, page 40

3

• Configuring Phone Features, page 49

• Enabling SMS Messaging, page 57

• Enabling the Web Server, page 58

• Configuring Lightweight Directory Access Protocol (LDAP) for the

SPA500 Series, page 59

• Configuring BroadSoft Settings (SPA525G), page 63

• Configuring Music On Hold, page 66

• Configuring Extension Mobility with a BroadSoft Server, page 67

Configuring Phone Information and Display Settings

The web administration interface allows you to customize the phone and
configure settings such as the phone name, background photo, logo, and screen
saver.

Cisco SPA500 Series and WIP310 IP Phone Administration Guide 32

Customizing Cisco SPA and Wireless IP Phones

Configuring Phone Information and Display Settings

Configuring the Phone Name

STEP 1 Log in to the web administration interface.

STEP 2 Click Admin Login and advanced.

STEP 3 Click the Phone tab.

STEP 4 Under General, enter the Station Name, or name for the phone. This name shows

up in the corporate directory.

STEP 5 Click Submit All Changes. The phone reboots.

Configuring Voice Mail

3

To configure the phone to connect to voice mail:

STEP 1 Log in to the web administration interface.

STEP 2 Click Admin Login and advanced.

STEP 3 Click the Phone tab.

STEP 4 Under General, enter the Voice Mail Number. This is the internal or external phone

number or URL to access the voice mail system. If using an external voice-mail
service, the number must include any digits required to dial out and any required
area code.

STEP 5 Click Submit All Changes. The phone reboots.

Configuring Internal Voice Mail for Each Extension (When Using
SPA400 for Voice Mail)

STEP 1 Log in to the web administration interface.

STEP 2 Click Admin Login and advanced.

STEP 3 Click the Ext <number> tab.

STEP 4 Under Call Feature Settings, enter the voice mail line number and phone extension

in the Mailbox ID field. For example, 2101 indicates that the SPA400 voice mail
server is configured on the SPA9000 Line 2, phone extension 101.

Cisco SPA500 Series and WIP310 IP Phone Administration Guide 33

Customizing Cisco SPA and Wireless IP Phones

Configuring Phone Information and Display Settings

STEP 5 Enter the IP address of the voice mail server.

STEP 6 Click Submit All Changes.

Customizing the Startup Screen

You can create a text logo to display when the IP phone boots up. (Not applicable
to the WIP310.)

SPA50XG:

STEP 1 Log in to the web administration interface.

STEP 2 Click Admin Login and advanced.

3

STEP 3 Click the Phone tab. In the Text Logo field, enter logo text as follows:

• Up to two lines of text

• Each line must be fewer than 32 characters

• Insert a new line character (\n) and escape code (%oa) between lines

For example, “Super\n%0aTelecom” will display:

Super
Telecom

STEP 4 Click Submit All Changes. The phone reboots.

SPA525G:

STEP 1 Log in to the web administration interface.

STEP 2 Admin Login and advanced.

STEP 3 Click the User tab. In the Screen section, Text Logo field, enter logo text as follows:

• Up to two lines of text

• Each line must be fewer than 32 characters

• Insert a new line character (\n) and escape code (%oa) between lines

Cisco SPA500 Series and WIP310 IP Phone Administration Guide 34

Customizing Cisco SPA and Wireless IP Phones

Configuring Phone Information and Display Settings

For example, “Super\n%0aTelecom” will display:

Super
Telecom

STEP 4 In the Logo Type field, select Te x t Lo go .

STEP 5 Click Submit All Changes. The phone reboots.

Changing the Display Background (SPA500 Series)

You can use a logo and picture to customize the background on your IP phone LCD
displays. Acceptable image file types are:

• .jpg (preferred format)

3

• .bmp (1, 4, 8, 24, or 32-bit color)

Recommended image size is 320 x 240 pixels. Other image sizes are scaled to fit,
which can cause distortion.

NOTE The phone does not reboot after you change the background image URL.

SPA50XG:

STEP 1 Copy the image to a TFTP or HTTP server that is accessible from the phone.

STEP 2 Log in to the web administration interface.

STEP 3 Click Admin Login and advanced.

STEP 4 Click the Phone tab.

STEP 5 In the Select Background Picture field, select BMP Picture.

STEP 6 Enter the URL of the image file you want in the

The URL must include the TFTP/HTTP server name (or IP address), directory, and
filename, for example:

BMP Picture Download URL

field.

tftp://myserver.mydomain.com/images/
downloadablebmppicture.jpg

or

Cisco SPA500 Series and WIP310 IP Phone Administration Guide 35

Customizing Cisco SPA and Wireless IP Phones

Configuring Phone Information and Display Settings

http://myserver.mydomain.com/images/
downloadablebmppicture.jpg

If the HTTP Refresh Timer is set in the server’s response to BMP Picture Download
URL, the phone downloads the picture from the link and displays it on the screen.
The phone automatically retrieves the picture after the specified number of
seconds.

STEP 7 Click Submit All Changes.

When the BMP Picture Download URL is changed, the phone compares the URL to
the previous image’s URL. (If the URLs are the same, the phone does not perform
the download.) If the URLs are different, the phone downloads the new image and
displays it (providing the

SPA525G:

Select Background Picture

3

field is set to BMP Picture).

STEP 1 Copy the image to a TFTP or HTTP server that is accessible from the phone.

STEP 2 Log in to the web administration interface.

STEP 3 Click Admin Login and advanced.

STEP 4 Click the User tab.

STEP 5 In the Screen section, Background Picture Type field, select Download BMP

Picture.

STEP 6 Enter the URL of the .bmp file you want in the

The URL must include the TFTP/HTTP server name (or IP address), directory, and
filename, for example:

tftp://myserver.mydomain.com/images/
downloadablebmppicture.jpg

or

http://myserver.mydomain.com/images/
downloadablebmppicture.jpg

If the HTTP Refresh Timer is set in the server’s response to BMP Picture Download
URL, the phone downloads the picture from the link and displays it on the screen.
The phone automatically retrieves the picture after the specified number of
seconds.

BMP Picture Download URL

field.

Cisco SPA500 Series and WIP310 IP Phone Administration Guide 36

Customizing Cisco SPA and Wireless IP Phones

Configuring Phone Information and Display Settings

STEP 7 Click Submit All Changes.

When the BMP Picture Download URL is changed, the phone compares the URL to
the previous image’s URL. (If the URLs are the same, the phone does not perform
the download.) If the URLs are different, the phone downloads the new image and
displays it (providing the
Picture).

Configuring the Screen Saver

You can configure a screen saver for the SPA500 Series IP Phone. (Not applicable
to WIP310.)

This option enables a screen saver on the phone’s LCD. When the phone is idle for
a specified time, it enters screen saver mode. (Users can set up screen savers
directly using phone’s Setup button.)

Select Background Picture

3

field is set to Download BMP

Any button press or on/off hook event triggers the phone to return to its normal
mode. If a user password is set, the user must enter it to exit screen saver mode.

To configure the screen saver:

SPA50XG:

STEP 1 Log in to the web administration interface.

STEP 2 Click Admin Login and advanced.

STEP 3 Click the Phone tab.

STEP 4 In the General section, in the Screen Saver Enable field, choose yes.

STEP 5 In the Screen Saver Wait field, enter the number of seconds of idle time to elapse

before the screen saver starts.

STEP 6 In the Screen Saver Icon field, choose the display type:

• A background picture.

• The station time in the middle of the screen.

• A moving padlock icon. When the phone is locked, the status line displays a

scrolling message “Press any key to unlock your phone.”

• A moving phone icon.

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Customizing Cisco SPA and Wireless IP Phones

Configuring Phone Information and Display Settings

• The station date and time in the middle of the screen.

• A blank “power save” screen.”

STEP 7 Click Submit All Changes.

SPA525G:

STEP 1 Log in to the web administration interface.

STEP 2 Click Admin Login and advanced.

STEP 3 Click the User tab.

STEP 4 Under Screen, in the Screen Saver Enable field, choose yes.

STEP 5 In the Screen Saver Type field, choose the display type:

3

• Black Background—Displays a black screen.

• Gray Background—Displays a gray screen.

• Black/Gray Rotation—The screen incrementally cycles from black to gray.

• Picture Rotation—The screen rotates through available pictures on the

phone.

• Digital Frame—Shows the background picture.

STEP 6 In the Screen Saver Trigger Time field, enter the number of seconds that the phone

remains idle before the screen saver turns on.

STEP 7 In the Screen Saver Refresh Time field, enter the number of seconds before the

screen saver should refresh (if, for example, you chose a rotation of pictures).

STEP 8 Click Submit All Changes.

Configuring the LCD Contrast

You can configure the LCD contrast on the SPA500 Series IP Phone. (Not
applicable to the WIP310.)

Cisco SPA500 Series and WIP310 IP Phone Administration Guide 38

Customizing Cisco SPA and Wireless IP Phones

Configuring Phone Information and Display Settings

To configure the contrast for the LCD screen on the phone:

SPA50XG:

STEP 1 Log in to the web administration interface.

STEP 2 Click Admin Login and advanced.

STEP 3 Click the User tab.

STEP 4 Under Audio Volume, in the LCD Contrast field, enter a number value from 1 to 30.

The higher the number, the greater the contrast on the screen.

STEP 5 Click Submit All Changes.

SPA525G:

3

STEP 1 Log in to the web administration interface.

STEP 2 Click Admin Login and advanced.

STEP 3 Click the User tab.

STEP 4 Under Screen, in the LCD Contrast field, enter a number value from 1 to 30. The

higher the number, the greater the contrast on the screen.

STEP 5 Click Submit All Changes.

Configuring Back Light Settings (SPA525G)

To configure the back light settings for the LCD screen on the phone:

STEP 1 Log in to the web administration interface.

STEP 2 Click Admin Login and advanced.

STEP 3 Click the User tab.

STEP 4 Under Screen, in the Back Light Enable field, choose yes to enable the screen

back light.

STEP 5 In the Back Light Timer field, enter the number of seconds of idle time that can

elapse before the back light turns off.

Cisco SPA500 Series and WIP310 IP Phone Administration Guide 39

Customizing Cisco SPA and Wireless IP Phones

Configuring Linksys Key System Parameters

STEP 6 Click Submit All Changes.

Configuring Linksys Key System Parameters

To configure the phone as part of a Linksys Key System (for use with the
SPA9000):

STEP 1 Log in to the web administration interface.

STEP 2 Click Admin Login and advanced.

STEP 3 Click the SIP tab.

3

STEP 4 Configure the following fields:

• Linksys Key System—Enables or disables the Linksys Key System for use

with the LVS SPA9000. Defaults to yes. See the

Administration Guide

• Multicast Address—Used by the SPA9000 to communicate with Cisco IP

phones. Defaults to 224.168.168.168:6061. (For the SPA501G, can be
configured using the IVR. See the “Using IVR on the SPA501G IP Phone”

section on page17.)

• Force LAN Codec—Used with the SPA9000. Choices are none, G.711u, or

G.711a. Defaults to none.

STEP 5 Click Submit All Changes.

Enabling Call Features

This section describes how to enable and disable call features on the phone.

Cisco SPA9000 System

for more details.

Cisco SPA500 Series and WIP310 IP Phone Administration Guide 40

Customizing Cisco SPA and Wireless IP Phones

Enabling Call Features

Enabling Anonymous Call and Caller ID Blocking

STEP 1 Log in to the web administration interface.

STEP 2 Click Admin Login and advanced.

STEP 3 Click the Phone tab.

STEP 4 Under Supplementary Services, under the type of call blocking to enable, choose

yes.

• Block ANC—Blocks anonymous calls.

• Block CID—Blocks outbound caller ID.

NOTE These features can also be configured from the User tab, under Supplementary

Services.

3

STEP 5 Click Submit All Changes.

Enabling Automatic Call Distribution (ACD)

Typically used for call centers, Automatic Call Distribution (ACD) handles incoming
calls and manages them based on a database of instructions. You can enable this
with the SIP B parameter (

Defaults to no (disabled).

STEP 1 Log in to the web administration interface.

STEP 2 Click Admin Login and advanced.

STEP 3 Click the Phone tab.

STEP 4 Under Supplementary Services, in the ACD Login Serv field, choose yes.

STEP 5 In the ACD Ext field, choose the extension used for handling ACD calls. Select 1-6,

depending on your phone model. Defaults to 1.

“Configuring SIP” section on page 71).

STEP 6 Click Submit All Changes.

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Customizing Cisco SPA and Wireless IP Phones

Enabling Call Features

Enabling Call Back

Call back is a feature that forces the phone to repeatedly try a number that has
been dialed and received a busy response. The busy number is tried until the call
goes through and the phone rings on the user’s end.

To enable call back:

STEP 1 Log in to the web administration interface.

STEP 2 Click Admin Login and advanced.

STEP 3 Click the Phone tab.

STEP 4 In the Phone tab, under Supplementary Services, in the Call Back Serv field,

choose yes.

3

STEP 5 Click Submit All Changes.

Enabling Call Park and Call Pickup

Call park and call pickup are features available on IP phones in a SPA9000 system.
Call park allows users to put a call on a line and make it available for another user
to pick up. Call pickup allows a user to pick up a phone that is ringing at another
user’s phone.

STEP 1 Log in to the web administration interface.

STEP 2 Click Admin Login and advanced.

STEP 3 Click the Phone tab.

STEP 4 Under Supplementary Services, under the type of call feature to enable, choose

yes.

• Call Park Serv—Enables call parking.

• Call Pickup Serv—Enables call pickup.

STEP 5 Click Submit All Changes.

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Customizing Cisco SPA and Wireless IP Phones

Enabling Call Features

Enabling Call Transfer and Call Forwarding

STEP 1 Log in to the web administration interface.

STEP 2 Click Admin Login and advanced.

STEP 3 Click the Phone tab.

STEP 4 Under Supplementary Services, under the transfer type you want to enable,

choose yes:

• Attn Transfer—Attended call transfer. The user answers the call before

transferring it.

• Blind Transfer—Blind call transfer. The user transfers the call without

speaking to the caller.

3

You can also enable or disable call forwarding:

• Cfwd All—Forwards all calls.

• Cfwd Busy—Forwards calls only if the line is busy.

• Cfwd No Ans—Forwards calls only if the line is not answered.

STEP 5 Click Submit All Changes.

Enabling Call Waiting

To enable call waiting:

STEP 1 Log in to the web administration interface.

STEP 2 Click Admin Login and advanced.

STEP 3 Click the Phone tab.

STEP 4 Under Supplementary Services, in the CW Setting field, choose yes.

STEP 5 Click Submit All Changes.

Cisco SPA500 Series and WIP310 IP Phone Administration Guide 43

Customizing Cisco SPA and Wireless IP Phones

Enabling Call Features

Enabling Conferencing

To allow the user to perform call conferencing on the phone:

STEP 1 Log in to the web administration interface.

STEP 2 Click Admin Login and advanced.

STEP 3 Click the Phone tab.

STEP 4 Under Supplementary Services, in the Conference Serv field, choose yes.

STEP 5 Click Submit All Changes.

Enabling Dial Assistance

3

Dial assistance can help users to place calls more quickly. When a user begins
dialing, the phone displays a list of closely-matched phone numbers on the screen.

To enable dial assistance:

STEP 1 Click Admin Login and advanced.

STEP 2 Click the User tab.

STEP 3 Under Supplementary Services, in the Dial Assistance field, choose yes.

STEP 4 Click Submit All Changes.

Enabling Do Not Disturb

You can allow users to turn the Do Not Disturb feature on and off. This feature
directs all incoming calls to voice mail or, if voice mail is not configured, plays a
message to the caller saying the user is unavailable.

NOTE On the SPA525G, users can press the Ignore softkey to divert a ringing call to the

forwarded destination.

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Customizing Cisco SPA and Wireless IP Phones

Enabling Call Features

To allow users to use Do Not Disturb (this is enabled by default):

STEP 1 Log in to the web administration interface.

STEP 2 Click Admin Login and advanced.

STEP 3 Click the Phone tab.

STEP 4 Under Supplementary Services, under DND Serv, choose yes.

NOTE This feature can also be configured from the User tab, under Supplementary

Services.

STEP 5 Click Submit All Changes.

3

Enabling the Missed Call Shortcut

The IP phones can display a notification that a call has been missed. (Not
applicable to WIP310.) To enable this notification:

STEP 1 Log in to the web administration interface.

STEP 2 Click Admin Login and advanced.

STEP 3 Click the User tab.

STEP 4 Under Supplementary Services, in the Miss Call Shortcut field, choose yes.

STEP 5 Click Submit All Changes.

Logging Missed Calls (SPA500 Series)

You may want to disable or enable missed call logging per extension. For example,
if you have set up a line to monitor another user’s line, you may want to disable
missed call logging for the monitored line.

Cisco SPA500 Series and WIP310 IP Phone Administration Guide 45

Customizing Cisco SPA and Wireless IP Phones

Enabling Call Features

STEP 1 Log in to the web administration interface.

STEP 2 Click Admin Login and advanced.

STEP 3 Click the User tab.

STEP 4 Under Supplementary Services, in the Log Missed Calls for EXT <number> field,

choose yes.

STEP 5 Click Submit All Changes.

Enabling Paging (Intercom)

The paging, or intercom feature, allows two types of paging:

3

Single Page

A user can directly contact another user by phone. If the person being paged has
configured their phone to automatically accept pages (see Configuring a Phone

to Automatically Accept Pages, page 47), the phone does not ring and a direct

connection between the two phones is automatically established when paging is
initiated.

Group Paging (Limited to specific models; see below)

Group Paging lets the user page all the client stations at once (SPA500 Series), or
page groups of phones (SPA525G). If the client station is on an active call while a
group page starts, the incoming page is ignored.

When paging occurs, the speaker on the paged stations is automatically powered
on unless the handset or headset is being used.

Group page is one-way only. The paged client stations can only listen to the call
from the originator.

To enable paging:

STEP 1 Log in to the web administration interface.

STEP 2 Click Admin Login and advanced.

STEP 3 Click the Phone tab.

STEP 4 Under Supplementary Services, under Paging Serv, choose yes.

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Customizing Cisco SPA and Wireless IP Phones

Enabling Call Features

STEP 5 Click Submit All Changes.

Configuring a Phone to Automatically Accept Pages

To configure a phone to automatically accept pages:

STEP 1 Log in to the web administration interface.

STEP 2 Click Admin Login and advanced.

STEP 3 Click the User tab.

STEP 4 Under Supplementary Services, in the Auto Answer Page field, choose yes.

STEP 5 Click Submit All Changes. The phone reboots.

3

Configuring Paging Groups

You can configure a phone as part of a paging group. Users can then direct pages
to specific groups of phones.

Limitations:

• A phone can be part of no more than two paging groups

• A user can page a maximum of five paging groups

To configure a phone as part of a paging group:

STEP 1 Log in to the web administration interface for the phone.

STEP 2 Click Admin Login and advanced.

STEP 3 Click the Phone tab.

STEP 4 Under Multiple Paging Group Parameters, enter the paging commands into the

Group Paging Script box. The syntax is as follows:

pggrp=multicast-address:port;[name=xxx;]num=xxx;[listen={yes|no}]];

Where:

• IP address: Multicast IP address of the phone that will listen for and receive

pages.

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Customizing Cisco SPA and Wireless IP Phones

Enabling Call Features

• port: Port on which to page; you must use different ports for each paging

group.

• name (optional): The name of the paging group.

• num: The number users will dial to access the paging group; must be unique

to the group.

• listen: If the phone should listen on the page group. Only the first two groups

with listen set to yes will listen to group pages. If the field is not defined, the
default value is no, so you must set this field to listen to the group pages.

For example:

pggrp=224.123.123.121:43210;name=All; num=801;listen=yes;
pggrp=224.123.123.121:43211;name=Sales;num=802; listen=yes;
pggrp=224.123.123.121:43212;name=Support;num=803;
pggrp=224.123.123.121:43213;name=Engineering;num=804;

3

The previous example creates four paging groups:

Engineering

to phones configured as part of the sales group, 803 to send pages to phones
configured as part of the Support group, and 804 to send pages to phones
configured as part of the Engineering group. In this example, the configured phone
will receive pages directed to the “All” and “Sales” groups.

STEP 5 Click Submit All Changes.

. Users will press 801 to send pages to all phones, 802 to send pages

Enabling Secure Call

See Setting Security Features, page 97.

Enabling Service Announcements

The Service Announcements features allows a user to send announcement
requests to a customer-supplied announcement server. (Not applicable to the
WIP310.)

All, Sales, Support

, and

STEP 1 Log in to the web administration interface.

STEP 2 Click Admin Login and advanced.

STEP 3 Click the Phone tab.

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Customizing Cisco SPA and Wireless IP Phones

Configuring Phone Features

STEP 4 Under Service Annc Serv, choose yes.

STEP 5 Click Submit All Changes.

Configuring Phone Features

The following sections describe how to configure features on the phone such as
the message waiting indicator, ring tones, and audio features.

Configuring the Message Waiting Indicator

You can configure the message waiting indicator (MWI) for separate extensions on
the phone. The MWI lights based on the presence of new voicemail messages in
the mailbox. However, if the indicator at the top of your SPA500 Series IP Phone is
not lighting when voice mail is left, or you are not seeing message waiting
notifications on your WIP310:

3

STEP 1 Log in to the web administration interface.

STEP 2 Click Admin Login and advanced.

STEP 3 Click the Ext <number> tab.

STEP 4 Under Call Feature Settings, in the Message Waiting field, choose yes.

STEP 5 Click Submit All Changes.

Configuring Ring Tones

You can define up to ten ring tones for a SPA500 Series IP Phone.

NOTE WIP310 ring tones are not configurable from the web administration interface.

Cisco SPA500 Series and WIP310 IP Phone Administration Guide 49

Customizing Cisco SPA and Wireless IP Phones

Configuring Phone Features

You can define:

• The default ring tone for the extension

• Specific ring tones assigned to individual callers in the personal directory.

These override the default ring tone.

To configure ring tones:

STEP 1 Log in to the web administration interface.

STEP 2 Click Admin Login and advanced.

STEP 3 Click the Phone tab and proceed to the Ring Tone section.

You can configure the characteristics of each ring tone using a Ring Tone script. In
a Ring Tone script, you can assign a name for the ring tone, and specify:

3

• Name (n)—Ring tone name, such as Classic, Simple, and Office

• Waveform (w)—1, 2, 3, or 4

• Cadence (c)—1, 2, 3, 4, or 5

You can also download one of two available ring tones (user ring tone 1 or 2) using
TFTP:

http://phone_ip_addr/ringtone1?[url]

• Where the URL syntax is tftp:

• The default host is the TFTP host.

• Port is optional. The default port is 69.

• The link is case sensitive.

On the IP phones, user-downloaded ring tones are labeled User 1 and User 2 in
the choices for the Default Ring. On the phone ring tone menu, the User 1 and 2
choices are replaced by the corresponding name of the ring tone. “Not Installed”
appears if the user ring tone slots are not used.

For ring tone User 1 and User2, the cadence is fixed with the on-time equals to the
duration of the ring tone file and off-time equals to four seconds. The total ring
duration is fixed at 60 seconds. The user ring tone names displayed on the phone
LCD are derived from the ring tone file header file.

//host[:port]/path

.

The phone does not require rebooting after downloading a ring tone.

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Customizing Cisco SPA and Wireless IP Phones

Configuring Phone Features

3

To remove the User 1 ring tone from the phone, set the

http://phone_ip_addr/ringtone1?/delete

STEP 4 Click Submit All Changes.

path

to delete, as follows:

Configuring On-Demand Ring Tones (SPA525G)

The SPA525G supports on-demand ring tones, which means that ring tones are
downloaded and played from a TFTP server when a call comes in. To configure:

STEP 1 Log in to the web administration interface.

STEP 2 Click Admin Login and advanced.

STEP 3 Click the Phone tab.

STEP 4 Under Ring Tone, in one or more of the ten ring tone fields, enter the following:

n=office;w=[tftp://]host[:port]/path;c=0

and specify the URL to download in the host/port/path field. If the connection
cannot be established, a default ring tone is played.

STEP 5 Click Submit All Changes.

User-Created MP3 Ring Tones (SPA525G)

SPA525G users can create up to two ring tones from an MP3 audio file stored on a
USB memory device. For instructions, see the

User Guide (SIP)

Here,” for the location of this document.)

, located on Cisco.com. (See Appendix C, “Where to Go From

Creating and Uploading Ring Tones Using the Ring Tone Utility
(SPA50XG only)

To convert a file for use as a ring tone, use the Ring Tone Utility, available at:

https://www.myciscocommunity.com/docs/DOC-6672

Cisco Small Business Pro SPA525G

Cisco SPA500 Series and WIP310 IP Phone Administration Guide 51

Customizing Cisco SPA and Wireless IP Phones

Configuring Phone Features

You must have a wav file less than 8 seconds in length saved to your computer.
You can also use a sound editor to create the file with the following restrictions:

• 16-bit PCM mono

• 8000 samples per second

• less than 6000 ms in length

To create a ring tone and upload it to a phone:

STEP 1 Open the Ring Tone Utility.

STEP 2 Enter the IP address of the phone.

STEP 3 Click Browse and navigate to the directory on your computer where the source

.wav file is stored. Select the wav file and click Open.

3

STEP 4 Click Load Source File.

STEP 5 Enter a name for the ring tone. This name will appear in the display on the phone.

You choose the file name later.

STEP 6 Enter the target. You can have up to two customized ring tones uploaded to the

phone.

STEP 7 (Optional) Click Preview to preview the ring tone. Click Options to change the start

or end positions, or to squeeze or stretch the audio.

STEP 8 Click Upload to Phone to upload the ring tone to the phone. Click OK when the

success status message appears.

STEP 9 Close the open Ring Tone Utility windows.

To create a ring tone and save it to a file:

STEP 1 Open the Ring Tone Utility.

STEP 2 Enter the IP address of the user’s phone or press Skip to create the ring tone and

save it as a file.

STEP 3 Click Browse and navigate to the directory on your computer where the source

wav file is stored. Select the wav file and click Open.

STEP 4 Click Load.

Cisco SPA500 Series and WIP310 IP Phone Administration Guide 52

Customizing Cisco SPA and Wireless IP Phones

Configuring Phone Features

STEP 5 Enter a name for the ring tone. This name will appear in the phone display. You

choose the file name later.

STEP 6 (Optional) Click Preview to preview the ring tone. Click Options to change the start

or end positions, or to squeeze or stretch the audio.

STEP 7 Click Save As to save the file to your computer. Enter the file name and press Save.

STEP 8 Close the open Ring Tone Utility windows.

To delete a ring tone from a phone:

STEP 1 Open the Ring Tone Utility.

STEP 2 Enter the IP address of the phone.

3

STEP 3 Click the Delete button next to the ring tone you want to delete.

STEP 4 Click OK.

STEP 5 Close the open Ring Tone Utility windows.

Assigning a Ring Tone to an Extension

STEP 1 Log in to the web administration interface.

STEP 2 Click Admin Login and advanced.

STEP 3 Click the Ext <number> tab.

STEP 4 Under Call Feature Settings, in the Default Ring field, choose from the following:

• No Ring

• 1 through 10

• User 1

• User 2

STEP 5 Click Submit All Changes.

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Customizing Cisco SPA and Wireless IP Phones

Configuring Phone Features

Configuring RSS Newsfeeds on the SPA525G IP Phone

The SPA525G provides the option to view RSS newsfeeds for news in the
categories of local, world, finance, sports, and politics. Newsfeeds that are
provided by Yahoo are supported for U.S. customers only.

To configure newsfeeds:

STEP 1 Log in to the web administration interface.

STEP 2 Click Admin Login and advanced.

STEP 3 Click the User tab.

STEP 4 Under Web Information Service Settings, you can edit the following fields:

3

Parameter Description

RSS Feed URLs 1-5 URLs for Local and World news, Finance, Sports, and Politics.

Default values are:

• 1—Local News (defaults to URL http://rss.cnn.com/rss/

cnn_us.rss)

• 2—World News (defaults to URL http://newsrss.bbc.co.uk/

rss/newsonline_uk_edition/world/rss.xml)

• 3—Finance News (defaults to URL http://

finance.yahoo.com/rss/topstories)

• 4—Sports News (defaults to URL http://

rss.news.yahoo.com/rss/sports

• 5—Politics News (defaults to URL http://

rss.news.yahoo.com/rss/politics)

Weather
Temperature Unit

STEP 5 Click Submit All Changes. The phone reboots.

Choose which unit to display for weather information (Fahrenheit
or Celsius).

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Customizing Cisco SPA and Wireless IP Phones

Configuring Phone Features

Configuring Audio Settings

You can configure default audio volume settings for the phone. These settings can
be modified by the user by pressing the volume control button on the phone, then
pressing the Save soft button. (Not applicable to the WIP310.)

To configure the audio volume settings:

STEP 1 Log in to the web administration interface.

STEP 2 Click Admin Login and advanced.

STEP 3 Click the User tab. You can configure the following settings:

Parameter Description

3

Ringer Volume Sets the volume for the ringer.

Speaker Volume Sets the volume for the full-duplex

speakerphone.

Handset Volume Sets the volume for the handset.

Headset Volume Sets the volume for the headset.

Bluetooth Volume Sets the volume for the Bluetooth device.

NOTE Applies to SPA525G only.

STEP 4 Click Submit All Changes.

Configuring Audio Input Gain (SPA500 Series)

You can amplify or deamplify the sound on your phone’s handset, headset, and
speakerphone.

STEP 1 Log in to the web administration interface.

STEP 2 Click Admin Login and advanced.

STEP 3 Click the Phone tab.

STEP 4 Under Audio Input Gain (dB), choose the item to configure.

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Customizing Cisco SPA and Wireless IP Phones

Configuring Phone Features

• If you enter a positive value, amplification increases (sound is louder).

• If you enter a negative value, amplification decreases (sound is softer).

• You can enter a value from -6 decibels to +6 decibels. All fields default to

zero.

• Try a value that is loud enough without producing echo (an issue if the input

gain is too high).

STEP 5 Click Submit All Changes.

Enabling Wireless (SPA525G only)

The SPA525G provides a built-in Wireless-G interface. To enable wireless:

3

STEP 1 Log in to the web administration interface.

STEP 2 Click Admin Login and advanced.

STEP 3 Click the System tab.

STEP 4 Under Wi-Fi Settings, in the SPA525-wifi-on field, choose yes.

STEP 5 Click Submit All Changes.

Enabling Bluetooth (SPA525G only)

The SPA525G supports Bluetooth to allow use of the phone with a wireless
Bluetooth-enabled headset. To enable Bluetooth:

STEP 1 Log in to the web administration interface.

STEP 2 Click Admin Login and advanced.

STEP 3 Click the System tab.

STEP 4 Under Bluetooth Settings, in the Enable BT field, choose yes.

STEP 5 Click Submit All Changes.

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Customizing Cisco SPA and Wireless IP Phones

Enabling SMS Messaging

Enabling SMS Messaging

These Cisco IP phones can receive and display text messages via SIP
according to RFC3428. Users can receive text messages. WIP310 users can

and

send

When this feature is enabled, the phone displays messages up to 255 characters
in length. The message appears on the phone display along with the date and
time.

Service providers could use text messages to:

• Send billing information, calling minutes consumed, minutes available

• Include additional text with a call to facilitate call processing

SPA50XG:

receive text messages.

3

To enable text message receipt on the SPA50XG phones:

STEP 1 Log in to the web administration interface.

STEP 2 Click Admin Login and advanced.

STEP 3 Click the User tab.

STEP 4 Under Supplementary Services, in the Te x t M es s a g e field, choose yes.

STEP 5 (Optional) To enable receipt of text messages from a third party directly without

proxy involvement, in the Text Message from 3rd Party field, choose yes.

STEP 6 Click Submit All Changes.

SPA525G

To enable text messaging on the SPA525G phones:

STEP 1 Log in to the web administration interface.

STEP 2 Click Admin Login and advanced.

STEP 3 Click the User tab.

STEP 4 Under Supplementary Services, in the Display Text Message on Recv field,

choose yes.

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Customizing Cisco SPA and Wireless IP Phones

Enabling the Web Server

STEP 5 (Optional) To enable receipt of text messages from a third party directly without

proxy involvement, in the Text Message from 3rd Party field, choose yes.

STEP 6 Click Submit All Changes.

WIP310

STEP 1 Log in to the web administration interface.

STEP 2 Click Admin Login and advanced.

STEP 3 Click the Phone tab.

STEP 4 Under SMS Enable, choose yes.

STEP 5 Click Submit All Changes.

3

Enabling the Web Server

The web server allows administrators and users to log in to the phone using a web
interface. Administrators and users have different privileges and see different
options for the phone based on their role.

To enable the web server:

STEP 1 Log in to the web administration interface.

STEP 2 Click Admin Login and advanced.

STEP 3 Click the System tab.

STEP 4 In the Enable Web Server field, choose yes to enable the web administration

server for the phone. (For the SPA501G, can be configured using the IVR. See the

“Using IVR on the SPA501G IP Phone” section on page 17.)

STEP 5 In the Web Server Port field, enter the port to access the server. The default is port

80 for the web UI.

STEP 6 In the Enable Web Admin Access field, you can enable or disable local access to

the Admin Login of the web UI. Defaults to yes (enabled). (For the SPA501G, can

Cisco SPA500 Series and WIP310 IP Phone Administration Guide 58

Customizing Cisco SPA and Wireless IP Phones

Configuring Lightweight Directory Access Protocol (LDAP) for the SPA500 Series

be configured using the IVR. See the “Using IVR on the SPA501G IP Phone”

section on page17.)

STEP 7 In the Admin Passwd field, enter a password if you want the system administrator

to log on to the web UI with a password. The password prompt will appear when
an administrator clicks Admin Login. The maximum password length is 32
characters.

STEP 8 In the User Password field, enter a password if you want users to log on to the web

UI with a password. The password prompt will appear users click User Login. The
maximum password length is 32 characters

STEP 9 Click Submit All Changes.

You can also enable the web administration interface from the Phone tab (does not
apply to the WIP310):

3

STEP 1 Log in to the web administration interface.

STEP 2 Click Admin Login and advanced.

STEP 3 Click the Phone tab.

STEP 4 Under Web Serv, choose yes.

STEP 5 Click Submit All Changes.

Configuring Lightweight Directory Access Protocol (LDAP) for
the SPA500 Series

The SPA500 Series IP Phones support Lightweight Directory Access Protocol v3
to enable the retrieval of directory information. The LDAP Corporate Directory
Search feature, when configured and enabled on a SPA500 Series IP Phone,
allows a user to search a specified LDAP directory for a name, phone number, or
both. (LDAP is not supported on the WIP310.)

LDAP-based directories, such as Microsoft Active Directory 2003 and OpenLDAP­based databases, are supported.

Cisco SPA500 Series and WIP310 IP Phone Administration Guide 59

Customizing Cisco SPA and Wireless IP Phones

Configuring Lightweight Directory Access Protocol (LDAP) for the SPA500 Series

These instructions assume you have the following equipment and services:

• A functional LDAP server such as OpenLDAP or Microsoft's Active Directory

Server 2003

• A SPA500 Series IP Phone running at least 6.1.3a software on a functional

network

Users access LDAP from the Directory menu on their IP phone. There is a limit of
20 records returned from an LDAP search.

Before you use the LDAP Corporate Directory Search feature of your phone, you
need to configure some basic information.

STEP 1 Log in to the web administration interface.

STEP 2 Click Admin Login and advanced.

3

STEP 3 Click the System tab.

STEP 4 In the Optional Network Configuration section, under Primary DNS, enter the IP

address of the DNS server. (Only required if using Active Directory with
authentication set to MD5.)

STEP 5 In the Optional Network Configuration section, under Domain, enter the LDAP

domain. (Only required if using Active Directory with authentication set to MD5.)

NOTE Some sites may not deploy DNS internally and instead use Active Directory 2003.

In this case, it is not necessary to enter a Primary DNS address and an LDAP
Domain. However, with Active Directory 2003, the authentication method is
restricted to Simple.

STEP 6 Click the Phone tab.

STEP 7 Under LDAP Corporate Directory Search, in the LDAP Dir Enable field, choose yes

to enable LDAP and cause the name defined in LDAP Corp Dir Name to appear in
the phone’s Directory menu.

STEP 8 Configure values for the fields in the following table and click Submit All Changes.

Cisco SPA500 Series and WIP310 IP Phone Administration Guide 60

Customizing Cisco SPA and Wireless IP Phones

Configuring Lightweight Directory Access Protocol (LDAP) for the SPA500 Series

Parameter Description

LDAP Corp Dir Name Enter a free-form text name, such as “Corporate

Directory.”

LDAP Server Enter a fully qualified domain name or IP address of

LDAP server, in the following format:

nnn.nnn.nnn.nnn

Enter the host name of the LDAP server if the MD5
authentication method is used.

LDAP Auth Method Select the authentication method that the LDAP

server requires. Choices are:

• None—No authentication is used between the

client and the server.

3

• Simple—The client sends its fully-qualified

domain name and password to the LDAP server.
May present security issues.

• Digest-MD5—The LDAP server sends

authentication options and a token to the client.
The client returns an encrypted response that is
decrypted and verified by the server.

LDAP Client DN Enter the distinguished name domain components

[dc] ; for example:

dc=cv2bu,dc=com

If using the default Active Directory schema
(Name(cn)->Users->Domain), an example of the
client DN follows:

cn="David Lee",dc=users,dc=cv2bu,dc=com

LDAP Username Enter the username for a credentialed user on the

LDAP server.

LDAP Password Enter the password for the LDAP username.

LDAP Search Base Specify a starting point in the directory tree from

which to search.

Cisco SPA500 Series and WIP310 IP Phone Administration Guide 61

Separate domain components [dc] with a comma.
For example:

dc=cv2bu,dc=com

Customizing Cisco SPA and Wireless IP Phones

Configuring Lightweight Directory Access Protocol (LDAP) for the SPA500 Series

Parameter Description

LDAP Last Name Filter This defines the search for surnames [sn], known as

last name in some parts of the world. For example,
sn:(sn=*$VALUE*). This search allows the provided
text to appear anywhere in a name, beginning,
middle, or end.

You must enter a value in both the last name and first
name fields so that the LDAP corporate directory
option displays on the phone. If both fields are
empty, the directory does not display.

LDAP First Name Filter This defines the search for the common name [cn].

For example, cn:(cn=*$VALUE*). This search allows
the provided text to appear anywhere in a name,
beginning, middle, or end.

You must enter a value in both the last name and first
name fields so that the LDAP corporate directory
option displays on the phone. If both fields are
empty, the directory does not display.

3

LDAP Search Item 3 Additional customized search item. Can be blank if

not needed.

LDAP Item 3 Filter Customized filter for the searched item. Can be

blank if not needed.

LDAP Search Item 4 Additional customized search item. Can be blank if

not needed.

LDAP Item 4 Filter Customized filter for the searched item. Can be

blank if not needed.

LDAP Display Attrs Format of LDAP results display on phone where:

• a—Attribute name (such as cn, sn, and

telephoneNumber)

• n—Display name

• t—type

• p—phone number

For example:

a=cn, n=Name;a=telephoneNumber,n=Phone,t=p;

Cisco SPA500 Series and WIP310 IP Phone Administration Guide 62

Customizing Cisco SPA and Wireless IP Phones

Configuring BroadSoft Settings (SPA525G)

Parameter Description

LDAP Number Mapping Can be blank if not needed. Uses the same syntax

The following graphic is an example of an LDAP configuration:

3

as the “dial plan” field.

NOTE With the LDAP number mapping you can

manipulate the number that was retrieved from the
LDAP server. For example, you can append 9 to the
number if your dial plan requires a user to enter 9
before dialing. If you do not manipulate the number in
this fashion, a user can use the Edit Dial feature to
edit the number before dialing out.

For more information on LDAP, including troubleshooting information, see the

Configuring LDAP Directory Search on SPA SIP IP Phones

available from http://www.cisco.com/web/partners/sell/smb/products/

voice_and_conferencing.html#~vc_technical_resources

Application Note,

(partner log on required).

Configuring BroadSoft Settings (SPA525G)

Configuring BroadSoft Directory

The BroadSoft directory service enables users to search and view their personal,
group, or enterprise contacts. This application feature uses BroadSoft's Extended
Services Interface (XSI).

Cisco SPA500 Series and WIP310 IP Phone Administration Guide 63

Customizing Cisco SPA and Wireless IP Phones

Configuring BroadSoft Settings (SPA525G)

To configure the BroadSoft Directory service:

STEP 1 Log in to the web administration interface.

STEP 2 Click Admin Login and advanced.

STEP 3 Click the Phone tab.

STEP 4 Under Broadsoft Settings, configure the following:

• Directory Enable: Set to yes.

• XSI Host Server: Enter the name of the server; for example,

xsp.xdp.broadsoft.com.

• Directory Name: Name of the directory. Displays on the user’s phone as a

directory choice (for example, “John’s Personal Directory”).

3

• Directory Type: Select the type of BroadSoft directory:

- Enterprise (default): Allows users to search on last name, first name, user

or group ID, phone number, extension, department, or email address.

- Group: Allows users to search on last name, first name, user ID, phone

number, extension, department, or email address.

- Personal: Allows users to search on last name, first name, or telephone

number.

• Directory UserID: BroadSoft User ID of the phone user; for example,

[e-mail].

• Directory Password: Alphanumeric password associated with the User ID.

STEP 5 Click Submit All Changes.

Configuring Synchronization of Do Not Disturb and Call
Forward

Enabling synchronization of Do Not Disturb and Call Forward allows the phone to
synchronize with the call server (for example, the BroadSoft server) so that if Do
Not Disturb or Call Forwarding settings are changed on the phone, changes are
also made on the server; if changes are made on the server, they are propagated
to the phone.

Cisco SPA500 Series and WIP310 IP Phone Administration Guide 64

Customizing Cisco SPA and Wireless IP Phones

Configuring XML Services (SPA525G)

This feature is disabled by default.

To enable synchronization:

STEP 1 Log in to the web administration interface.

STEP 2 Click Admin Login and advanced.

STEP 3 Click the Phone tab.

STEP 4 Under Broadsoft Settings, in the Call Feature Sync Ext field, choose the extension

(1 through 5) that is registered to the BroadSoft server.

STEP 5 Click Submit All Changes.

3

Configuring XML Services (SPA525G)

The SPA525G provides support for XML services, such as an XML Directory
Service or other XML applications.

To configure the phone to connect to an XML Directory service:

STEP 1 Log in to the web administration interface.

STEP 2 Click Admin Login and advanced.

STEP 3 Click the Phone tab.

STEP 4 Enter the following information:

• XML Directory Service Name: Name of the XML Directory. Displays on the

user’s phone as a directory choice.

• XML Directory Service URL: URL where the XML Directory is located.

STEP 5 Click Submit All Changes.

To configure the phone to connect to an XML application:

STEP 1 Log in to the web administration interface.

STEP 2 Click Admin Login and advanced.

Cisco SPA500 Series and WIP310 IP Phone Administration Guide 65

Customizing Cisco SPA and Wireless IP Phones

Configuring Music On Hold

STEP 3 Click the Phone tab.

STEP 4 Enter the following information:

• XML Application Service Name: Name of the XML application. Displays on

the user’s phone as a menu item.

• XML Application Service URL: URL where the XML application is located.

NOTE If you have configured an unused line button to connect to an XML

application, the button connects to the URL configured here, unless you
enter a different URL when configuring the line button. See the “Configuring

Unused Line Keys to Access Services (SPA525G)” section on page 27.

STEP 5 Click Submit All Changes.

3

Configuring Music On Hold

Your phone can play music on hold if it is part of a system that has a music-on-hold
(MOH) server. To configure music on hold:

STEP 1 Log in to the web administration interface.

STEP 2 Click Admin Login and advanced.

STEP 3 Click the Ext <number> tab.

STEP 4 Under Call Feature Settings, in the MOH Server field, enter the user ID or the URL

of the MOH streaming audio server. If you enter a user ID (no server), the current or
outbound proxy is contacted. Defaults to blank (no MOH). If used with a Cisco
SPA9000 Voice System, defaults to

SPA9000 Voice System Administration Guide

STEP 5 Click Submit All Changes.

imusic

. For more information, see the

.

Cisco

Cisco SPA500 Series and WIP310 IP Phone Administration Guide 66

Customizing Cisco SPA and Wireless IP Phones

Configuring Extension Mobility with a BroadSoft Server

Configuring Extension Mobility with a BroadSoft Server

NOTE This feature is not available on the WIP310.

If your phones use a BroadSoft server, users can dynamically log in on their
phones using extension mobility (EM).

EM lets people who work different shifts or who work at different desks during the
week share an extension. EM dynamically configures a phone according to the
current user. A Login prompt appears on the phone display when EM is enabled.
The user must enter their User ID and Password.

For example, when User A logs in to the phone, all of her personal phone settings
are available. Later in the day, User B can log in to the same phone and use his
personal settings. After logging on, users have access to personal directory
numbers, services, speed dials, and other properties on their phone.

3

When a user logs out, the phone reverts to a basic profile with limited features
enabled.

To configure extension mobility:

STEP 1 Log in to the web administration interface.

STEP 2 Click Admin Login and advanced.

STEP 3 Click the Phone tab.

STEP 4 Under Extension Mobility, in the EM Enable field, choose yes.

STEP 5 In the EM User Domain field, enter the BroadSoft domain for the phone.

STEP 6 Click Submit All Changes. The phone reboots.

You must also configure the Extension Mobility parameters in the profile rule field
in the Provisioning tab. See the

Provisioning Guide

For more information on extension mobility and BroadSoft, see http://

www.broadsoft.com.

for more information.

Cisco Small Business IP Telephony Devices

Cisco SPA500 Series and WIP310 IP Phone Administration Guide 67

Configuring SIP, SPCP, and NAT

The Cisco SPA500 Series and Wireless IP Phones use the following protocols:

• Session Initiation Protocol (SIP)—SPA500 Series, WIP310

• Cisco Smart Phone Control Protocol (SPCP)—SPA500 Series

This chapter describes how to configure the phone protocols and other
parameters. It contains the following sections:

4

• Session Initiation Protocol and Cisco IP Phones, page 68

• Configuring SIP, page 71

• Configuring SPCP on the SPA525G, page 90

• Configuring SPCP on the SPA50XG, page 91

• Network Address Translation (NAT) and Cisco IP Phones, page 91

Session Initiation Protocol and Cisco IP Phones

Cisco IP phones use Session Initiation Protocol (SIP), allowing interoperation with
all ITSPs supporting SIP.

SIP handles signaling and session management within a packet telephony
network.
boundaries.

The following diagram shows a SIP request for connection to another subscriber
in the network.

Signaling

Session management

allows call information to be carried across network

controls the attributes of an end-to-end call.

In typical commercial IP telephony deployments, all calls go through a SIP proxy
server. The requesting phone is called the SIP user agent server (UAS), while the
receiving phone is called the user agent client (UAC).

Cisco SPA500 Series and WIP310 IP Phone Administration Guide 68

Configuring SIP, SPCP, and NAT

Session Initiation Protocol and Cisco IP Phones

SIP UA

2

4

RTP

3

1

SIP UA

4

SIP Proxy

SIP Proxy

SIP Proxy

SIP message routing is dynamic. If a SIP proxy receives a request from a UAS for a
connection but cannot locate the UAC, the proxy forwards the message to another
SIP proxy in the network. When the UAC is located, the response is routed back to
the UAS, and a direct peer-to-peer session is established between the two UAs.
Voice traffic is transmitted between UAs over dynamically-assigned ports using
Real-time Protocol (RTP).

The Internet protocol RTP transmits real-time data such as audio and video; it does
not guarantee real-time delivery of data. RTP provides mechanisms for the
sending and receiving applications to support streaming data. Typically, RTP runs
on top of the UDP protocol. See “Configuring NAT Mapping with STUN” section

on page 93.

SIP Over TCP

To guarantee state-oriented communications, Cisco IP phones can use TCP as the
transport protocol for SIP. This protocol is “guaranteed delivery”, which assures
that lost packets are retransmitted. TCP also guarantees that the SIP packages are
received in the same order that they were sent.

TCP overcomes the problem with UDP ports being blocked by corporate firewalls.
With TCP, new ports do not need to be opened or packets dropped, because TCP
is already in use for basic activities such as Internet browsing or e-commerce.

Cisco SPA500 Series and WIP310 IP Phone Administration Guide 69

Configuring SIP, SPCP, and NAT

Session Initiation Protocol and Cisco IP Phones

SIP Proxy Redundancy

An average SIP proxy server may handle tens of thousands of subscribers. A
backup server allows an active server to be temporarily switched out for
maintenance. Cisco phones support the use of backup SIP proxy servers to
minimize or eliminate service disruption.

A static list of proxy servers is not always adequate. If your user agents are served
by different domains, for example, you would not want to configure a static list of
proxy servers for each domain into every Cisco IP phone.

A simple way to support proxy redundancy is to configure a SIP proxy server in
the Cisco IP phone configuration profile. The DNS SRV records instruct the phones
to contact a SIP proxy server in a domain named in SIP messages. The phone
consults the DNS server. If configured, the DNS server returns an SRV record that
contains a list of SIP proxy servers for the domain, with their host names, priority,
listening ports, and so on. The Cisco IP phone tries to contact the hosts in the order
of their priority.

4

If the Cisco IP phone currently uses a lower-priority proxy server, the phone
periodically probes the higher-priority proxy and switches to the higher-priority
proxy when available.

Configuring Survivable Remote Site Telephony (SRST) Support

The

proxy

and

outbound proxy

extension that includes a statically-configured DNS SRV record or DNS A record.
This allows for failover and fallback functionality with a secondary proxy server.
The format for the parameter value is as follows:

FQDN format: hostname[:port][:SRV=host-list OR :A=ip-list]
host-list: srv[|srv[|srv…]]
srv: hostname[:port][:p=priority][:weight][:A=ip-list]
ip-list: ip-addr[,ip-addr[,ip-addr…]]

The default priority is 0 and default weight is 1. The default port is 0, and the
application substitutes the proper port value (for example, port 5060 for SIP).

fields in the Ext tab can be configured with an

RFC3311 Support

The Cisco SPA525G supports RFC3311, the SIP UPDATE Method.

Cisco SPA500 Series and WIP310 IP Phone Administration Guide 70

Configuring SIP, SPCP, and NAT

Configuring SIP

Configuring SIP

SIP settings for the Cisco SPA500 Series and Wireless IP Phones are configured
for the phone in general and for individual extensions. The following sections
describe SIP configuration.

Configuring SIP Parameters

To configure general SIP parameters, including enabling CTI:

STEP 1 Log in to the web administration interface.

STEP 2 Click Admin Login and advanced.

STEP 3 Click the SIP tab.

4

STEP 4 Under SIP Parameters, make the necessary configuration changes to the fields

shown in the following table and click Submit All Changes.

Parameter Description

SIP Reg User
Agent Name

SIP Accept
Language

DTMF Relay MIME
Ty pe

Remove Last Reg If set to yes, removes the last registration before re-registering (if

User-Agent name used in a REGISTER request. If not specified,
the SIP User Agent Name is also used for the REGISTER request.
Defaults to blank.

Accept-Language header used. If empty, the header is not
included.

Defaults to blank.

MIME Type used in a SIP INFO message to signal a DTMF event.
This parameter must match that of the service provider.

Defaults to application/dtmf-relay.

the value is different). Defaults to no.

Cisco SPA500 Series and WIP310 IP Phone Administration Guide 71

Configuring SIP, SPCP, and NAT

Configuring SIP

Parameter Description

4

Use Compact
Header

Escape Display
Name

SIP-B Enable If set to yes, enables BroadSoft call features. See

Talk Package If set to yes enables support for the BroadSoft Talk Package,

Hold Package If set to yes, enables support for the BroadSoft Hold Package,

If set to yes, the Cisco IP phone uses compact SIP headers in
outbound SIP messages. If inbound SIP requests contain normal
(non-compact) headers, the phone substitutes incoming headers
with compact headers.

If set to no, the Cisco IP phone uses normal SIP headers. If inbound
SIP requests contain compact headers, the phone reuses the
same compact headers when generating the response,
regardless of this setting. Defaults to no.

Setting this parameter to yes encloses the configured Display
Name string in a pair of double quotes for outbound SIP
messages. Any occurrences of or \ in the string is escaped with \
and \\ inside the pair of double quotes. Defaults to yes.

www.broadsoft.com

which lets users answer or resume a call by clicking a button in an
external application. Defaults to no.

which lets users place a call on hold by clicking a button in an
external application.

for more information. Defaults to no.

Defaults to no.

Conference
Package

Notify Conference If set to yes, the Cisco IP phone sends out a NOTIFY with

RFC 2543 Call
Hold

If set to yes, enables support for the BroadSoft Conference
Package, which enables users to start a conference call by
clicking a button in an external application. Defaults to no.

event=conference when starting a conference call (with the
BroadSoft Conference Package). Defaults to no.

If set to yes, the Cisco IP phone includes SDP syntax c=0.0.0.0
when sending a SIP re-INVITE to a peer to hold the call. If set to no,
the Cisco IP phone does not include the c=0.0.0.0 syntax in the
SDP. With either setting, the phone includes a=sendonly syntax in
the SDP.

Defaults to yes.

Cisco SPA500 Series and WIP310 IP Phone Administration Guide 72

Configuring SIP, SPCP, and NAT

Configuring SIP

Parameter Description

4

Random REG CID
On Reboot

Mark All AVT
packets

SIP TCP Port Min Specifies the lowest TCP port number that can be used for SIP

SIP TCP Port Max Specifies the highest TCP port number that can be used for SIP

CTI Enable If set to yes, enables the computer telephony integration (CTI),

If set to yes, the IP phone uses a different random call-ID for
registration after the next software reboot. If set to no, the IP
phone tries to use the same call-ID for registration after the next
software reboot. With either setting the phone uses a new random
call-ID for registration after a power-cycle. Defaults to no.

NOTE Not applicable to the WIP310.

If set to yes, all audio video transport (AVT) tone packets
(encoded for redundancy) have the marker bit set. If set to no, only
the first packet has the marker bit set for each DTMF event.

Defaults to yes.

sessions. Defaults to 5060.

sessions. Defaults to 5080.

where a computer can act as a call center handling all sorts of
incoming and outgoing communications., including phone calls,
faxes, and text messages. The CTI interface allows a third-party
application to control and monitor the state of a Cisco IP phone
and, for example, initiate or answer a call by clicking a mouse on a
PC,

NOTE CTI must be enabled on the SPA500 Series IP Phone for an

attached SPA500S to properly monitor the SPA500 Series IP
phone's line status. If setting up a SPA500S, see Chapter 9,

“Configuring the Cisco SPA500S Attendant Console.”

Defaults to no.

Caller ID Header Select where the IP phone gets its caller ID from:

PA ID - RP I D -F RO M

P-ASSERTED-IDENTITY

REMOTE-PARTY-ID

FROM header

Defaults to PAID-RPID-FROM.

NOTE Not applicable to the WIP310.

Cisco SPA500 Series and WIP310 IP Phone Administration Guide 73

Configuring SIP, SPCP, and NAT

Configuring SIP

Parameter Description

SRTP Method Selects the method to use for SRTP. Two choices are available:

4

• x-sipura—legacy SRPT method

• s-descriptor—new method compliant with RFC-3711 and

RFC-4568

The default value is "x-sipura.”

NOTE Not applicable to WIP310.

Hold Target Before
REFER

Controls whether to hold call leg with transfer target before
sending REFER to the transferee when initiating a fully-attended
call transfer (where the transfer target has answered). Default
value is “no,” where the call leg is not held.

NOTE Not applicable to WIP310.

Configuring SIP Timer Values

To configure SIP timer values:

STEP 1 Log in to the web administration interface.

STEP 2 Click Admin Login and advanced.

STEP 3 Click the SIP tab.

STEP 4 Under SIP Timer Values, make the necessary configuration changes to the fields

shown in the following table and click Submit All Changes.

Parameter Description

SIP T1 RFC 3261 T1 value (RTT estimate). Ranges from 0 to 64 seconds.

SIP T2 RFC 3261 T2 value, which is the maximum retransmit interval for

Cisco SPA500 Series and WIP310 IP Phone Administration Guide 74

Defaults to .5 seconds.

non-INVITE requests and INVITE responses. Ranges from 0 to 64
seconds.

Defaults to 4 seconds.

Configuring SIP, SPCP, and NAT

Configuring SIP

Parameter Description

SIP T4 RFC 3261 T4 value, which is the maximum duration a message

SIP Timer B RFC 3261 INVITE transaction time-out value. Ranges from 0 to 64

SIP Timer F RFC 3261 Non-INVITE transaction time-out value. Ranges from 0

SIP Timer H RFC 3261 INVITE final response time-out value for ACK receipt.

4

remains in the network. Ranges from 0 to 64 seconds.

Defaults to 5 seconds.

seconds.

Defaults to 16 seconds.

to 64 seconds.

Defaults to 16 seconds.

Ranges from 0 to 64 seconds.

Defaults to 16 seconds.

SIP Timer D FRC 3261 wait time for response retransmits. Ranges from 0 to

64 seconds.

Defaults to 16 seconds.

SIP Timer J RFC 3261 Wait time for Non-INVITE request retransmits. Ranges

from 0 to 64 seconds.

Defaults to 16 seconds.

INVITE Expires INVITE request Expires header value. If you enter 0, the Expires

header is not included in the request. Ranges from 0 to

19999999999999999999999999999999.

Defaults to 240 seconds.

ReINVITE Expires ReINVITE request Expires header value. If you enter 0, the Expires

header is not included in the request. Ranges from 0 to

19999999999999999999999999999999.

Defaults to 30

Reg Min Expires Minimum registration expiration time allowed from the proxy in

the Expires header or as a Contact header parameter. If the proxy
returns a value less than this setting, the minimum value is used.

Cisco SPA500 Series and WIP310 IP Phone Administration Guide 75

Defaults to 1 second.

Configuring SIP, SPCP, and NAT

Configuring SIP

Parameter Description

Reg Max Expires Maximum registration expiration time allowed from the proxy in

4

the Min-Expires header. If the value is greater than this setting, the
maximum value is used.

Defaults to 7200 seconds.

Reg Retry Intvl

(see Note below)

Reg Retry Long
Intvl

(see Note below)

Reg Retry Random
Delay

Reg Retry Long
Random Delay

Interval to wait before the Cisco IP phone retries registration after
failing during the previous registration. Do not enter 0. Defaults to
30 seconds.

When registration fails with a SIP response code that does not
match the Retry Reg response status code (RSC) value (see next
table), the SPA9000 waits for this length of time before retrying.

If this interval is 0, the Cisco IP phone stops trying. This value
should be much larger than the Reg Retry Intvl value. Defaults to
1200 seconds.

Random delay added to the Register Retry Intvl value when
retrying REGISTER after a failure. Minimum and maximum random
delay to be added to the short timer.

Defaults to 0, which disables this feature.

Random delay add ed to Register Retry Long Intvl value when
retrying REGISTER after a failure.

Minimum and maximum random delay to be added to the long
timer. Random delay range (in seconds) to add to the Register
Retry Long Intvl when retrying REGISTER after a failure.

Defaults to 0, which disables this feature.

Reg Retry Intvl Cap Reg_Retry_Intvl_Cap—Maximum value of the exponential delay.

Sub Min Expires The lower limit of the REGISTER (subscribe) expires value

Cisco SPA500 Series and WIP310 IP Phone Administration Guide 76

NOTE Not applicable to WIP310.

The maximum value to cap the exponential backoff retry delay
(which starts at the Register Retry Intvl and doubles every retry).

Defaults to 0, which disables the exponential backoff feature (that
is, the error retry interval is always at the Register Retry Intvl). If
this feature is enabled, the Reg Retry Random Delay is added on
top of the exponential backoff delay value.

NOTE Not applicable to WIP310.

returned from the proxy server.

Defaults to 10 seconds.

Configuring SIP, SPCP, and NAT

Configuring SIP

Parameter Description

Sub Max Expires The upper limit of the REGISTER (subscribe) min-expires value

Sub Retry Intvl The retry interval when the last Subscribe request fails.

NOTE Cisco IP phones can use a RETRY-AFTER value when received from a SIP proxy

server that is too busy to process a request (503 Service Unavailable message). If
the response message includes a RETRY-AFTER header, the phone waits for the
specified length of time before retrying to REGISTER again. If a RETRY-AFTER
header is not present, the phone waits for the value specified in the Reg Retry
Interval or the Reg Retry Long Interval parameter.

4

returned from the proxy server in the Min-Expires header.

Defaults to 7200 seconds.

Defaults to 10 seconds.

Configuring Response Status Code Handling

To configure response status code handling:

STEP 1 Log in to the web administration interface.

STEP 2 Click Admin Login and advanced.

STEP 3 Click the SIP tab.

STEP 4 Under Response Status Code Handling, configure the following:

—

• SIT1 through SIT4 RSC

Special Information Tone (SIT). For example, if you set the SIT1 RSC to 404,
when the user makes a call and a failure code of 404 is returned, the SIT1
tone is played. Reorder or Busy Tone is played by default for all
unsuccessful response status code for SIT 1 RSC through SIT 4 RSC.
Defaults to blank.

• Try Backup RSC—SIP response code that retries a backup server for the

current request. Defaults to blank.

• Retry Reg RSC—Interval the SPA9000 waits before re-trying registration

after a failed registration. Defaults to blank.

SIP response status code for the appropriate

Cisco SPA500 Series and WIP310 IP Phone Administration Guide 77

Configuring SIP, SPCP, and NAT

Configuring SIP

STEP 5 Click Submit All Changes.

Configuring RTP Parameters

To configure individual RTP parameters:

STEP 1 Log in to the web administration interface.

STEP 2 Click Admin Login and advanced.

STEP 3 Click the SIP tab.

STEP 4 Under RTP Parameters, configure the following fields:

• RTP Port Min—Minimum port number for RTP transmission and reception.

<RTP Port Min> and <RTP Port Max> should define a range that contains at
least 10 even number ports (twice the number of lines); for example, 100 –

106. Defaults to 16384.

4

• RTP Port Max—Maximum port number for RTP transmission and reception.

<RTP Port Min> and <RTP Port Max> should define a range that contains at
least 10 even number ports (twice the number of lines); for example, 100 –

106. Defaults to 16482.

• RTP Packet Size—Packet size in seconds, which can range from 0.01 to

0.16. Valid values must be a multiple of 0.01 seconds. Defaults to 0.030.

• Max RTP ICMP Err—Number of successive ICMP errors allowed when

transmitting RTP packets to the peer before the Cisco IP phone terminates
the call. If the value is set to 0 (the default), the Cisco IP phone ignores the
limit on ICMP errors, disabling the feature.

• RTCP Tx Interval

active connection. During an active connection, the Cisco IP phone can be
programmed to send out compound RTCP packet on the connection. Each
compound RTP packet except the last one contains a sender report (SR)
and a source description (SDES). The last RTCP packet contains an
additional BYE packet. Each SR except the last one contains exactly 1
receiver report (RR); the last SR carries no RR.

The SDES contains CNAME, NAME, and TOOL identifiers.:

—

Interval for sending out RTCP sender reports on an

- CNAME is set to

- NAME is set to

Cisco SPA500 Series and WIP310 IP Phone Administration Guide 78

User ID@Proxy

Display Name

(or

Anonymous

if user blocks caller ID)

Configuring SIP, SPCP, and NAT

Configuring SIP

- TOOL is set to the Vendor/Hardware-platform-software-version (such as

- The NTP timestamp used in the SR is a snapshot of the Cisco IP phone’s

- If the Cisco IP phone receives a RR from the peer, it tries to compute the

• No UDP Checksum—Select yes if you want the Cisco IP phone to calculate

the UDP header checksum for SIP messages. Since this involves
computation load, you should keep the default value (no) to disable it.

• Symmetric RTP—Enable symmetric RTP operation. If enabled, sends RTP

packets to the source address and port of the last received valid inbound
RTP packet. If disabled (or before the first RTP packet arrives) sends RTP to
the destination as indicated in the inbound SDP. Defaults to no.

4

Cisco/SPA9000-5.2.2(SCb)).

local time, not the time reported by an NTP server.

round trip delay and show it as the
section of the web GUI administration page. It can range from 0 to 255
seconds. Defaults to 0 (recommended).

Call Round Trip Delay

value in the Info

• Stats in BYE—Determines whether the IP phone includes the P-RTP-Stat

header or response to a BYE message. The header contains the RTP
statistics of the current call. Select yes or no from the drop-down menu. The
format of the P-RTP-Stat header is:

P-RTP-State: PS=<packets sent>,OS=<octets
sent>,PR=<packets received>,OR=<octets
received>,PL=<packets lost>,JI=<jitter in ms>,LA=<delay
in ms>,DU=<call duration in s>,EN=<encoder>,DE=<decoder>

Defaults to no.

STEP 5 Click Submit All Changes.

Configuring SDP Payload Types

Configured dynamic payloads are used for outbound calls only when the Cisco IP
phone presents an SDP offer. For inbound calls with an SDP offer, the phone
follows the caller’s assigned dynamic payload type.

Cisco IP phones use the configured codec names in outbound SDP. For incoming
SDP with standard payload types of 0-95, the Cisco IP phone ignores the codec
names. For dynamic payload types, the Cisco IP phone identifies the codec by the
configured codec names (comparison is case-sensitive).

Cisco SPA500 Series and WIP310 IP Phone Administration Guide 79

Configuring SIP, SPCP, and NAT

Configuring SIP

To configure SDP payload types:

STEP 1 Log in to the web administration interface.

STEP 2 Click Admin Login and advanced.

STEP 3 Click the SIP tab.

STEP 4 Under SDP Payload Types, configure the fields shown in the following table and

click Submit All Changes.

Parameter Description

AVT Dynamic Payload AVT dynamic payload type. Ranges from 96-127.

4

Defaults to 101.

INFOREQ Dynamic Payload This parameter defines the Codec Number used in the

SIP messaging for the Dynamic Payload size
mechanism. This number should match the number
configured in the network/other party to enable the
use of Dynamic Payload. The best range is 96-127 for
any dynamic payload type. Defaults to blank.

G726r16 Dynamic Payload G.726-16 dynamic payload type. Ranges from 96-127.

Defaults to 98.

NOTE Not applicable to SPA525G.

G726r24 Dynamic Payload G.726-24 dynamic payload type. Ranges from 96-127.

Defaults to 97.

NOTE Not applicable to SPA525G.

G726r32 Dynamic Payload G726r32 dynamic payload type.

The default is 2.

G726r40 Dynamic Payload G.726-40 dynamic payload type. Ranges from 96-127.

Cisco SPA500 Series and WIP310 IP Phone Administration Guide 80

Defaults to 96.

NOTE Not applicable to SPA525G.

Configuring SIP, SPCP, and NAT

Configuring SIP

Parameter Description

G729b Dynamic Payload G729b Dynamic Payload type.

EncapRTP Dynamic Payload EncapRTP Dynamic Payload type.

RTP-Start-Loopback Dynamic RTP-Start-Loopback Dynamic Payload.

RTP-Start-Loopback Codec RTP-Start-Loopback Codec. Select one of following:

4

Defaults to 99.

Defaults to 112.

Defaults to 113.

G711u, G711a, G726-16, G726-24, G726-32, G726-40,
G729a, or G723.

Defaults to G711u.

AVT Codec Name AVT codec name used in SDP.

Defaults to telephone-event.

G711u Codec Name G.711u codec name used in SDP.

Defaults to PCMU.

G711a Codec Name G.711a codec name used in SDP.

Defaults to PCMA.

G726r16 Codec Name G.726-16 codec name used in SDP.

Defaults to G726-16.

NOTE Not applicable to SPA525G.

G726r24 Codec Name G.726-24 codec name used in SDP.

Defaults to G726-24.

NOTE Not applicable to SPA525G.

G726r32 Codec Name G.726-32 codec name used in SDP.

Defaults to G726-32.

G726r40 Codec Name G.726-40 codec name used in SDP.

Cisco SPA500 Series and WIP310 IP Phone Administration Guide 81

Defaults to G726-40.

NOTE Not applicable to SPA525G.

Configuring SIP, SPCP, and NAT

Configuring SIP

Parameter Description

G729a Codec Name G.729a codec name used in SDP.

G729b Codec Name G.729b codec name used in SDP.

G723 Codec Name G.723 codec name used in SDP.

EncapRTP Codec Name EncapRTP codec name used in SDP.

4

Defaults to G729a.

Defaults to G729ab.

Defaults to G723.

NOTE Not applicable to the WIP310 or SPA525G.

Defaults to encaprtp.

Configuring SIP Settings for Extensions

STEP 1 Log in to the web administration interface.

STEP 2 Click Admin Login and advanced.

STEP 3 Click the Extension <number> tab.

STEP 4 Under Network Settings, configure the following fields:

Parameter Description

SIP ToS/DiffServ
Value

SIP CoS Value [0-7] Class of service (CoS) value for SIP messages.

RTP ToS/DiffServ
Value

Time of service (ToS)/differentiated services (DiffServ) field
value in UDP IP packets carrying a SIP message.

Defaults to 0x68.

Defaults to 3.

ToS/DiffServ field value in UDP IP packets carrying RTP data.

Defaults to 0xb8.

RTP CoS Value [0-7] CoS value for RTP data.

Cisco SPA500 Series and WIP310 IP Phone Administration Guide 82

Defaults to 6.

Configuring SIP, SPCP, and NAT

Configuring SIP

Parameter Description

Network Jitter Level Determines how jitter buffer size is adjusted by the SPA9000.

4

Jitter buffer size is adjusted dynamically. The minimum jitter
buffer size is 30 milliseconds or (10 milliseconds + current RTP
frame size), whichever is larger, for all jitter level settings.
However, the starting jitter buffer size value is larger for higher
jitter levels. This setting controls the rate at which the jitter
buffer size is adjusted to reach the minimum. Select the
appropriate setting: low, medium, high, very high, or extremely
high.

Defaults to high.

Jitter Buffer
Adjustment

STEP 5 Under SIP Settings, configure the following fields:

Parameter Description

SIP Transport Select from UDP, TCP, or TLS.

SIP Port Port number of the SIP message listening and transmission

SIP 100REL Enable To enable the support of 100REL SIP extension for reliable

Controls how the jitter buffer should be adjusted. Select the
appropriate setting: up and down, up only, down only, or
disable.

Defaults to up and down.

Defaults to UDP.

port.

Defaults to 5060.

transmission of provisional responses (18x) and use of PRACK
requests, select yes. Otherwise, select no.

Defaults to no.

EXT SIP Port The external SIP port number.

Auth Resync-Reboot If this feature is enabled, the Cisco IP phone authenticates the

Cisco SPA500 Series and WIP310 IP Phone Administration Guide 83

sender when it receives the NOTIFY resync reboot (RFC 2617)
message. To use this feature, select yes. Otherwise, select no.

Defaults to yes.

Configuring SIP, SPCP, and NAT

Configuring SIP

Parameter Description

SIP Proxy-Require The SIP proxy can support a specific extension or behavior

SIP Remote-Party-ID To use the Remote-Party-ID header instead of the From header,

Referror Bye Delay Controls when the Cisco IP phone sends BYE to terminate stale

4

when it sees this header from the user agent. If this field is
configured and the proxy does not support it, it responds with
the message, unsupported. Enter the appropriate header in the
field provided.

select yes. Otherwise, select no.

Defaults to yes.

call legs upon completion of call transfers. Multiple delay
settings (Referror, Refer Target, Referee, and Refer-To Target)
are configured on this screen. For the Referror Bye Delay, enter
the appropriate period of time in seconds.

Defaults to 4.

Refer-To Target
Contact

Referee Bye Delay For the Referee Bye Delay, enter the appropriate period of time

To contact the refer-to target, select yes. Otherwise, select no.

Default: no.

in seconds.

Defaults to 0.

Cisco SPA500 Series and WIP310 IP Phone Administration Guide 84

Configuring SIP, SPCP, and NAT

Configuring SIP

Parameter Description

SIP Debug Option SIP messages are received at or sent from the proxy listen

4

port. This feature controls which SIP messages to log. Choices
are as follows:

• none—No logging.

• 1-line—Logs the start-line only for all messages.

• 1-line excl. OPT—Logs the start-line only for all messages

except OPTIONS requests/responses.

• 1-line excl. NTFY—Logs the start-line only for all messages

except NOTIFY requests/responses.

• 1-line excl. REG—Logs the start-line only for all messages

except REGISTER requests/responses.

• 1-line excl. OPT|NTFY|REG—Logs the start-line only for all

messages except OPTIONS, NOTIFY, and REGISTER
requests/responses.

• full—Logs all SIP messages in full text.

• full excl. OPT—Logs all SIP messages in full text except

OPTIONS requests/responses.

• full excl. NTFY—Logs all SIP messages in full text except

NOTIFY requests/responses.

• full excl. REG—Logs all SIP messages in full text except

REGISTER requests/responses.

• full excl. OPT|NTFY|REG—Logs all SIP messages in full text

except for OPTIONS, NOTIFY, and REGISTER requests/
responses.

Defaults to none.

Refer Target Bye
Delay

Sticky 183 If this feature is enabled, the IP telephony ignores further 180

For the Refer Target Bye Delay, enter the appropriate period of
time in seconds.

Defaults to 0.

SIP responses after receiving the first 183 SIP response for an
outbound INVITE. To enable this feature, select yes. Otherwise,
select no.

Cisco SPA500 Series and WIP310 IP Phone Administration Guide 85

Defaults to no.

Configuring SIP, SPCP, and NAT

Configuring SIP

Parameter Description

Auth INVITE When enabled, authorization is required for initial incoming

4

INVITE requests from the SIP proxy.

NOTE Not applicable to the WIP310.

Ntfy Refer On 1xx­To - I n v

Use Anonymous
with RPID

Set G729 annexb Configure G.729 Annex B settings.

If set to yes, as a transferee, the phone will send a NOTIFY with
Event:Refer to the transferor for any 1xx response returned by
the transfer target, on the transfer call leg.

If set to no, the phone will only send a NOTIFY for final
responses (200 and higher).

NOTE Not applicable to the WIP310.

This parameter applies only if <SIP Remote-Party-ID> is set to
yes; otherwise, it is ignored.

If the parameter is set to yes, the FROM header's display-name
and user-id fields are set to anonymous when the caller blocks
his caller-id. If the parameter is set to no, the FROM header's
display-name and user-id are not masked. The Remote-Party­ID header indicates privacy=full when the caller wishes to
block his caller-id.

Default: yes.

NOTE Not applicable to the WIP310.

NOTE Not applicable to the SPA525G.

STEP 6 Click Submit All Changes.

Configuring a SIP Proxy Server

To configure SIP proxy and registration parameters:

STEP 1 Log in to the web administration interface.

STEP 2 Click Admin Login and advanced.

STEP 3 Click the Extension <number> tab.

STEP 4 Configure the proxy and registration parameters for each extension.

Cisco SPA500 Series and WIP310 IP Phone Administration Guide 86

Configuring SIP, SPCP, and NAT

Configuring SIP

Parameter Description

Proxy SIP proxy server and port number set by the service

Use Outbound Proxy Enables an outbound proxy (for example,

4

provider for all outbound requests. For example:

192.168.2.100:6060.

NOTE Port number is optional. The default is port 5060.

172.20.2.1:5060—port is optional) or a domain name
such as sip.server.com as long as this name is a fully­qualified domain name. If set to no, the Outbound Proxy
and Use OB Proxy in Dialog fields are ignored.

Defaults to no.

Optionally, the proxy can be configured (SPA5xx only) for
Survivable Remote Site Telephony (SRST) support. The
proxy is configured with an extension that includes a
statically-configured DNS SRV record or DNS A record.
Configuring the proxy allows for failover and fallback
functionality with a secondary proxy server. For
example:

For SRV Record:

sip.server.com:SRV=node1.sip.server.com:5060:p=1:w=5
0|node2.sip.server.com:5060:p=2:w=50

NOTE Set "Use DNS SRV" to no and "DNS SRV Auto

Prefix" to no.

For A Record:

sip.server.com:A=172.20.2.1,172.20.2.2

NOTE Set "Use DNS SRV" to no and "DNS SRV Auto

Prefix" to no.

Outbound Proxy SIP outbound proxy server where all outbound requests

are sent as the first hop.

Use OB Proxy In Dialog Select yes for SIP requests to be sent to the outbound

proxy within a dialog. This field is ignored if:

• Use Outbound Proxy is set to no

or

• Outbound Proxy is blank

Defaults to yes.

Cisco SPA500 Series and WIP310 IP Phone Administration Guide 87

Configuring SIP, SPCP, and NAT

Configuring SIP

Parameter Description

Register Enables periodic registration with the proxy. This

Make Call Without Reg Enables making outbound calls without successful

Register Expires Defines how often the phone renews registration with

4

parameter is ignored if a proxy is not specified.

Defaults to yes.

(dynamic) registration by the phone. If set to no, the dial
tone plays only when registration is successful.

Defaults to no.

the proxy. If the proxy responds to a REGISTER with a
lower expires value, the phone renews registration
based on that lower value instead of the configured
value.

If registration fails with an “Expires too brief” error
response, the phone retries with the value specified in
the Min-Expires header of the error.

Defaults to 60 seconds.

Ans Call Without Reg If enabled, the user does not have to be registered with

the proxy to answer calls.

Defaults to no.

Use DNS SRV Enables DNS SRV lookup for the proxy and outbound

proxy.

Defaults to no.

DNS SRV Auto Prefix Enables the phone to automatically prepend the proxy or

outbound proxy name with _sip._udp when performing a
DNS SRV lookup on that name.

Defaults to no.

Proxy Fallback Intvl Sets the delay after which the phone retries from the

highest priority proxy (or outbound proxy) after it has
failed over to a lower priority server.

Cisco SPA500 Series and WIP310 IP Phone Administration Guide 88

The phone should have the primary and backup proxy
server list via DNS SRV record lookup on the server
name. It needs to know proxy priority; otherwise, it does
not retry.

Defaults to 3600 seconds.

Configuring SIP, SPCP, and NAT

Configuring SIP

Parameter Description

Proxy Redundancy Method Select Normal or Based on SRV port. The phone creates

STEP 5 Click Submit All Changes.

4

an internal list of proxies returned in the DNS SRV
records.

If you select Normal, the list contains proxies ranked by
weight and priority.

If you select Based on SRV, the phone uses normal, then
inspects the port number based on the first-listed proxy
port.

Defaults to Normal.

Configuring Subscriber Information Parameters

To configure subscriber information parameters for each extension:

STEP 1 Log in to the web administration interface.

STEP 2 Click Admin Login and advanced.

STEP 3 Click the Ext <number> tab.

STEP 4 Enter the subscriber information:

Parameter Description

Display Name Display name for caller ID.

User ID Extension number for this line.

Password Password for this line.

Defaults to blank.

Use Auth ID To use the authentication ID and password for SIP

Cisco SPA500 Series and WIP310 IP Phone Administration Guide 89

authentication, select yes. Otherwise, select no to use the user
ID and password.

Defaults to no.