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C
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Contents Page
Cisco Model 525
Phone Labels / Description .......................................................................................................................................................................... 3
Number ................................................................................................................................................................................................... 3
Description ............................................................................................................................................................................................. 3
Place/Receive Calls ..................................................................................................................................................................................... 4
Answering a Call ..................................................................................................................................................................................... 4
Dialing a Number or Extension................................................................................................................................................................ 4
End a Call ............................................................................................................................................................................................... 4
Place a Call on hold ................................................................................................................................................................ ................ 4
Transferring a call (Attended, Blind) ........................................................................................................................................................ 4
Direct Voicemail Transfer ........................................................................................................................................................................ 5
Call Waiting Service: Answering a Second incoming call ........................................................................................................................ 5
Placing a Conference Call ................................ ................................................................................................ ............................................ 5
Call
Do Not Disturb
Group Paging ......................................................................................................................................................................................... 6
Emerge
Accessing the Voicemail Message Main Menu........................................................................................................................................ 8
Record Your Personalized Greetings ..................................................................................................................................................... 8
Busy Greeting Menu .............................................................................................................................................................................. 9
Voice Mail Overview ............................................................................................................................................................................... 9
Distribution List Options (from the Voice Messaging Menu Options) ..................................................................................................... 12
Accessing Your Voice Messaging Menu ............................................................................................................................................... 13
Personalizing your IP
Accessing your Call History .................................................................................................................................................................. 14
Dialing from your Call History ................................................................................................................................................................ 14
Adding Contacts to Your Directory ........................................................................................................................................................ 14
Editing a Contact .................................................................................................................................................................................. 15
Deleting a Contact ................................ ................................................................................................................................ ................ 15
Change the Ring Tone .......................................................................................................................................................................... 15
Changing the LCD Screen Contrast ...................................................................................................................................................... 16
Changing the Phone Wallpaper ............................................................................................................................................................ 16
Accessing Weather Information ............................................................................................................................................................ 17
Accessing News ................................................................................................................................................................................... 17
Other Feature Codes ............................................................................................................................................................................ 17
Rebooting your IP Phone ...................................................................................................................................................................... 18
Codes ................................................................ ................................................................................................ ........................................ 18
Direct Voicemail Transfer ...................................................................................................................................................................... 18
Call Pick-up from a Different Extension ................................................................................................................................................. 18
Parking a Call ....................................................................................................................................................................................... 19
Push to Talk .......................................................................................................................................................................................... 19
Customer Service and Support
............................................................................................................................................................................................ 2
Forwarding
Voicemail ......................................................................................................................................................................................... 7
......................................................................................................................................................................................... 5
........................................................................................................................................................................................... 5
Phone ......................................................................................................................................................................... 14
.......................................................................................................................................................................... 20
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Cisco Model 525
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Business Solutions
Number
Description
1
Pick up place or answer a call
2
Message Indicator Light will display solid red when there is a voicemail message.
3
The LCD screen shows incoming information about calls, messages, soft keys, time date, and other relevant data. Caller
display information – first party, second party, number of calls. Information status scrolling list in order of precedence
highest to lowest
4
Individual multi-colored LED’s
display
the dynamic call state and remote
user
status
(Busy Lamp field and
Shared
Line
appearance.)
Flashing Red - I
ncoming
ringing line or the call has been
placed
on
hold
Solid Red- Line is active or in
use
Green Light- Indicates the line is idle
5
The soft keys are automatically labeled to identify their context-sensitive functions and correspond to options in the LCD
screen.
6
Navigation button- Use arrow keys to scroll through information or options by using keys to toggle up and down or side to
side.
7
Voice Mail access
8
Placing a call on Hold.
9
Menu Button displays the main
menu
options. You can
access
contact
directory,
call lists, check the status of
the
phone,
system problems,
and
change your
settings.
10
Mute
Button
11
Adjust the volume of the handset, headset, speaker and ringer.
12
Allows you to place calls and
receive
calls through an optionally
connected headset.
13
Answering calls and hands-free audio output.
14
Use to dial numbers, enter letter, and choose menu items.
Phone Labels / Description
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Step
Action
1
During the call, press the Transfer soft key.
2
Dial the number or extension you wish to transfer the call, press the Dial soft key
then announce the
caller.
3
Press the Transfer soft key again to connect the parties.
4
If the party is unavailable press the cancel soft key to bring the caller back to you.
Step
Action
1
During the call, use the Right Arrow key, and select the Blind Xfer
soft key
2
Enter the number or
extension
3
Press Dial soft key and Hang up
Speaker Key
Place/Receive Calls
Answering a Call
Welcome to Personal and Workplace
Pick up the handset, press the Answer soft key, or press Speakerphone key.
Dialing a Number or Extension
Pick up the handset, or use the speaker phone key and dial the extension or number.
Press the Dial soft
Note: You may switch to a different call mode during a call in progress by pressing the Speakerphone key , or picking up the
handset.
End a Call
Hang up the handset, or press the Speaker phone button to end call.
key
Place a Call on hold
While you are on a call, press the Hold Button.
To resume the call, press the Resume soft key
Transferring a call (Attended, Blind)
Attended
Follow the steps below to announce the call prior to transferring.
Blind Transfer (unattended)
Follow the steps below to transfer the call without an announcement.
Transfer
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Step
Action
1
Call the first party then press the conf soft key.
2
Call the second party, when the second party answers press the conf soft
key to join all parties.
3
To end the conference call, hang up.
Step
Action
1
Press the Forward
soft key
2
Enter the number where you would like to forward your calls and press the
dial
soft key
3
To deactivate forwarding service, press the Clr Fwd soft key
Step
Action
1
Press the DND soft key. Callers will go directly to the user’s Busy greeting.
2
Press Clr DND soft key to deactivate service.
Direct Voicemail Transfer
This feature allows you to send a caller directly to a user’s voicemail box bypassing the user’s ring cycle and instantly plays their
recorded greeting.
Press the Transfer soft key
Enter *55, followed by the voicemail extension and the # key.
Call Waiting Service: Answering a Second incoming call
If you are on a call when a second call comes in, you will hear a call-waiting tone and, or, see a flashing indicator light on the handset rest,
depending on the configuration of your phone.
To answer the new call on the same line, use the following method:
Use the navigation button to select the call
Press Answer to answer the call. The call on the other line is automatically put on hold
To return to the original call, use the following method:
Use the navigation button to reselect the call
Press Resume to reconnect to the call
Placing a Conference Call
Basic Conferencing / 3
Call
Forwarding
Do Not Disturb
way
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Soft key
Function
Answer
Answers an incoming call
Dial
Dials a number
Redial
Displays a list of recently dialed numbers
Ignore
Sends the call directly to voicemail
cfwd
Forward all calls coming to your phone to a specified number
-cfwd
Clears call forwarding
dnd
Turns on Do Not Disturb
-dnd
Turns off Do not Disturb
delChr
Deletes the last number or letter entered
Directory
Phone directories.
Transfer
Call transfer
BlindXfer
Blind call transfer (transfer without announcing the call)
Add
Add an entry
Edit
Opens an item so you can edit numbers or letter, or enable or disable a feature.
Delete
Delete an entire item ( example, a speed dial entry)
Conf
Begins a conference call
Group Paging
Any user can page all other phones in the group. Dial ext. 800 dialing, make announcement
Multicast paging is one-way. This means that the person who dials 800 can speak but others cannot reply. If two-way communication is
preferred, refer to Push to Talk listed in Feature Access Codes
Soft key Buttons
The soft key buttons on your phone display will vary depending on your phone model and the phone set up. Press the Right or Left Arrow
keys on the navigation button to view additional soft key buttons. Below is a partial list of common soft key options:
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While Playing Msgs
1 – Skip Back
2 – Pause
3 – Fast Forward
4 – Skip to beginning
6 – Skip to END
8 – Call Sender
1 – Play Messages
2 – Busy Greeting Menu
3 – No Answer Greeting Menu
5 – Compose Message Menu
7 – Delete All Messages
* - Return to Previous
Play Message Menu
# - Repeat Menu
Additional Options
# - repeat Menu
Reply to Message
1 – Change
2 – Listen
3 – Send
6 – Set/Clear Urgent
7 – Set/Clear Private
* – Return to Previous
# - Repeat Menu
Greeting Menu
1 – Record
2 – Listen
3 – Revert to Default
* – Return to Previous
# - Repeat Menu
Compose Message
1 – Change
2 – Listen
3 – Send
4 – Send to Group
5 – Send to Dist
6 – Set/Clear Urgent
7 – Set/Clear Private
* – Return to Previous
# - Repeat Menu
Select Dist List
1 – Select List 1 --15 – Select List 15
* – Return to Previous
# - Repeat Menu
Distribution List
1 – Select Another List
2 - Review List
* – Return to Previous
# - Repeat Menu
While Playing Msgs
1 – Change
2 – Listen
3 – Send
4 – Send to Group
5 – Send to Dist
6 – Set/Clear Urgent
7 – Set/Clear Private
* – Return to Previous
# - Repeat Menu
Voice
Mail Flow Chart
2 – Play/Repeat:Skip Envelope
4 – Play Previous
5 – Play Envelope
6 – Play Next
7 – Delete
8 – Call Sender
9 – Additional Opts
# - Save Messages
“ – Return to Previous
1 – Reply to MSG
2 – Forward message
“ – Return to Previous
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Step
Action
1
Pick up the handset and press the Message Key
2
Enter the Default Passcode ___
3
Enter a new 4-6 digit passcode at the Voice Portal prompt
4
Re-enter your new passcode at the prompt
Follow the prompts to record your Personalized Name Greeting by recording
your First and Last name. The voicemail box has now been initialized
Step
Action
1
Press the Message Key
2
Enter your new passcode
3
Press 1 to access your voice mail box
4
Follow the menu table to record personalized greetings and play messages.
Voice Messaging Main Menu
Key
Option
1
Play message (enabled with new or saved)
2
Record/Change Busy Greeting
3
Change No Answer Greeting
5
Compose and Send Menu
7
Delete ALL Messages
*
Voice portal Admin Menu
#
Repeat this menu
Emerge
Voicemail
Accessing the Voicemail Message Main Menu
Setting up your Voicemail B
Subsequent Use
ox
Record Your Personalized Greetings
The System has two greetings; Busy and No Answer. The default greetings will play until a personal greeting has been recorded.
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Step
Action
1
Access the Voice Message Main Menu. Press 2 and follow the voice prompts.
2
Key
Option
1
Record new Busy Greeting
2
Listen to current Busy Greeting
3
Revert to System Default Busy Greeting
*
Voice Messaging Main Menu
#
Repeat this menu
Step
Action
1
Access the Voice Message Main Menu. Press 3 and follow voice
prompts.
2
Key
Option
1
Record New No Answer Greeting
2
Listen to current No Answer Greeting
3
Revert to System default No Answer Greeting
*
Voice Messaging Main Menu
#
Repeat this menu
Step
Action
1
Access the Voice Message Main Menu
2
Press 1 to listen to messages. You are now in the *Play Messages Menu. (See voicemail overview for
more options) Note: if there are no new or saved messages you will hear the voice announcement
indicating the status
Busy Greeting Menu
Busy greeting will play when Do not Disturb is on or the Ignore soft key is pressed on incoming call.
To Record a Busy Greeting
No Answer Greeting Menu
The no answer greeting plays when a call is not answered.
To Record a No Answer Greeting
To listen to your message
Voice Mail Overview
From your Voice Messaging Main Menu you can play delete, or save these messages. From the Menus advanced sending and group distribution
options are available.
s
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Key
Option
1
Play messages
#
Save a Message
7 Delete a Message
2
**Play or repeat message: skip envelope
Key
Option
1
Skip Backward 3
seconds
2
Pause
Playback
3
Skip forward 3
seconds
4
Skip to beginning of
message
6
Skip to end of
message
4
Return to previous message
5
Play message envelope (date & time info)
6
Move to next message
8
**Initiate Call to Sender. This will dial out to the Caller ID of the caller. After
the caller hangs up you will still be in the system at this menu.
**Additional Options Menu ( See Menu below)
Key
Option
1
Reply to Message Menu
2
Forward Message Menu (more below)
*
Return to Play Messages
Menu
#
Repeat this
menu
Key
Option
1
Change Current
introduction
2
Listen to current
introduction
3
Send Message to specific group member(s)
4
Send Message to entire
group
5
Send message to distribution list- (See Select
Distribution List Menu)
6
Set or clear urgent
indicator
7
Set or clear confidential
indicator
*
Return to Play Messages
Menu
#
Repeat this
Menu
Note: Messages marked Confidential cannot be
forwarded.
Voice Messaging Main Menu
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Key
Option
2
Record/ Change Busy Greeting
3
Change No Answer Greeting
5
Compose and Send Menu
Key
Option
1
Change current message
2
Listen to current
message
3
Send message to specific group member
4
Send Message to entire
group
5
Send Message to distribution list (if configured)
6
Set or clear urgent
indicator
7
Set or clear confidential indicator
*
Return to voice Messaging Main Menu
#
Repeat this
menu
7
Delete ALL Messages
*
Voice portal Admin Menu
Key
Option
1
Access voice message Main Menu
2
Change CommPilot Express Profile
3
Record personalized
name
4
Change Call forwarding
Options
6
Make Calls
8
Change
Passcode
9
Exit # Repeat this
menu
#
Repeat this menu
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Key
Description
0
Select distribution list 0
1
Select Distribution list 1 (Distribution lists are numbered
consecutively 1 through 15.)
*
Return to previous
Menu
#
Repeat this
menu
Key
Description
1
Select another distribution
List
2
Review the selected distribution
list
3
Send the
message
*
Return to the previous
Menu
#
Repeat this
menu
Key
Description
1
Change current
reply
2
Listen to current
reply
3
Send
reply
6
Set or clear urgent
indicator
7
Set or clear confidential
indicator
*
Return to Play Messages
Menu
#
Repeat this
menu.
Distribution List Options (from the Voice Messaging Menu Options)
Distribution Lists are created in the users Profile through the eVolve Customer Dashboard.
Up to 15 distribution list(s) can be created.
Select Distribution List Menu- (from Forward Message menu, Key 5)
Distribution List Menu (from key 0-15 in Select Distribution List Menu)
Reply to Message Menu (from Key 1 in Additional Options Menu).
Note: If this is the first time you are accessing this voicemail box, use the default passcode then you will be prompted to enter a new
passcode.
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Step
Action
1
Press the Message
key
2
Enter your
passcode
3
Press 1 to access your voicemail box
Step
Action
1
Call the extension or mailbox ID of the voicemail box
2
When the greeting plays, press the * key.
3
Enter your passcode and press the # key
4
Press 1 to access your voicemail box
Step
Action
1
Dial your Personal DID (Direct Dial number)
2
Press *, during your
greeting
3
Enter your passcode press the (#) Key
4
Press 1 to access your voicemail box
Step
Action
1
Enter the extension number or Mailbox ID.
2
Enter the passcode press #.
3
Press 1 to access your voicemail box
Accessing Your Voice Messaging Menu
From your Cisco
phone
From Any Internal Cisco
Phone
From Any External
Telephone
Or, dial your organizations Voice Portal Backdoor Number ________
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Step
Action
1
Press the Setup
button
2
Scroll to Call History and press the Select button
3
Select the Call History list you want to view. Available Call History lists are:
All Calls— all calls placed, received, and missed.
Missed Calls— last 60 missed calls.
Received Calls— caller ID of the last 60 answered calls.
Placed Calls— calls placed from the phone.
Step
Action
1
PRESS the MENU KEY. In the Personal Address Book screen, press Add.
2
Use the keypad to enter the name of the directory entry. When finished with the name, use the Down
Arrow to navigate to the other fields.
TIP: To enter numbers and letters, press Option and select Input All. To enter only numbers, press Option
and select Input Num. To clear all characters from an entry, press Option and select Clear.
3
Enter the office, mobile or home phone number, including any digits you must dial to access an outside
line and the appropriate area code, if necessary. You must enter at least one phone number for a contact.
TIP: To enter numbers and letters, press Option and choose Input All. To enter only numbers, press
Option and select Input Num. To enter an IP address, press Option and select Input IP. To clear all
characters from an entry, press Option and select Clear
4
Press Save to save the
entry.
Personalizing your IP
Phone
Accessing your Call History
To view the Call History
lists:
Dialing from your Call History
Once in your Redial, Received or Missed Call Lists, select the Dial Soft Key.
Adding Contacts to Your Directory
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Step
Action
1
Highlight the contact you want to edit in the Personal Address Book screen
2
Choose one of the following options
Press the center Select but ton to choose the contact and edit the nu mbers in the entry.
Press the delChar key to delete numbers individually, or
Press Option and choose Clear to delete all numbers and start over.
3
Press Save when
finished.
Step
Action
1
Once in the contact directory use the Arrow Key to locate the contact to be deleted, and highlight the contact
2
Select the Option
soft key
3
Using the up and down arrow key, select Delete
4
When the window pops up, “do you want to delete”, select OK.
Press Back and Exit Soft Keys to return to the idle display.
Step
Action
1
Press the Menu
button
2
Scroll to User Preferences and press Select
3
Scroll to Audio Preferences and press Select
4
Scroll to the extension for which you want to select a ring tone and press the
Right Arrow key.
5
Scroll through the ring tones and press Play to play the highlighted ring tone.
Press Select to choose the highlighted ringtone for that extension
Editing a Contact
To edit a contact’s phone
Deleting a Contact
information
Change the Ring Tone
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Step
Action
1
Press the Setup
button.
2
Scroll to User Preferences and press Select.
3
Scroll to Screen Preferences and press Select.
4
Scroll to Display Brightness. The default contrast is 15. Enter a number between 1 (lowest) and 15
(greatest) to change the contrast
5
Press
Save
Step
Action
1
Connect a USB storage device to your PC.
2
Create a directory named “pictures” on the USB device and copy the image files into that directory.
Image files must be between 30K and 300K in size. The phone can only read 45 images from the
USB device. 3. Remove the USB device from your PC and insert it into the USB slot on the Cisco
SPA 525G/525G2.
Step
Action
1
Press the Setup
button.
2
Scroll to User Preferences and press Select
3
Scroll to Screen Preferences and press Select
4
Scroll to Wallpaper. Press the Right Arrow key to select an image to use as
the wallpaper.
5
Use the navigation arrows to choose an image. Press Select to choose the image or to preview how the
image will look on your phone. Select the image and press View. Press Select to choose the image, or use
the Previous, Next, and Back keys.
6
Press
Save
Changing the LCD Screen Contrast
To Adjust the Contrast of the LCD S
creen
Changing the Phone Wallpaper
You can change the background picture on your phone to one stored in the phone, or to one on a USB memory device attached to
the phone. If you are going to use a picture from the USB memory device, perform the following steps:
To change the background picture on your phone:
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Feature Access Code
#
Feature Access Code
#
Call Forwarding Always Activation
*72
Call Waiting Activation
*43
Call Forwarding Always Deactivation
*73
Clear Voice Message Waiting
*99
Call Forward Busy Deactivation
*91
Directed Call Pickup ( premium
*97
Call Forwarding No Answer Deactivation
*93
Direct Voice Mail Transfer
*55
Call Park
*68
Do Not Disturb Activation
*78
Call Park Retrieve
*88
Do Not Disturb Deactivation
*79
Call Pickup ( Group extension
*98
Last Number Redial
*66
Call Return
*69
Push to Talk
*50
Cancel Call Waiting
#43
All Over Page
800#
Step
Action
1
Press the setup Key using the navigation key scroll down to the Web Applications screen, select Weather.
2
Press
Add.
3
Enter the city name or zip code, and press Search
4
Select the city from the list of results and press Add.
Step
Action
1
Select News, in the Web Applications screen
2
Scroll to select the type of news you want to view:
Local
Finance
Sports
World
Politics
3
Press Select to bring up the list of articles and use the Up and Down Arrow keys to scroll through them.
4
Press View to read an article, using the Down Arrow key to scroll through the article. Press Prev or Next to
go to other articles in the news category.
Accessing Weather Information
You can view weather information for a maximum of three
cities.
To add a
city
Accessing News
Other Feature Codes
Feature Codes are the key commands used on the phone to change settings. The most common have been outline previously. The following, is a
complete list of the access codes available. Note: Feature codes may vary per company policy. See your administrator for a list of your Feature
Codes.
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Step
Action
1
Press the Menu
Key
2
Using arrow key scroll down to Device Administration
3
Scroll down to option 4, Restart and press the select soft key.
Rebooting your IP Phone
Due to upgrades, or work on your phone you may be asked to reboot your phone. If you are asked by a technician to reboot you phone do the
following.
Codes
Your Emerge service includes a variety of star feature codes which use a 2 digit number prefixed with a * (star). Each feature code maps
directly to an action on the phone system.
Below is a quick reference to our most commonly used feature codes.
Direct Voicemail Transfer
This feature allows you to send a caller directly to a user’s voicemail box bypassing the user’s ring cycle and instantly plays their recorded
greeting.
Press the Transfer soft key
Enter *55, followed by the voicemail extension and the # key.
Call Pick-up from a Different Extension
Directed Call Pick-up
This is a premium feature and allows you to pick up a call from any ringing phone from your own phone using the feature code *97.
Enter *97, press the “dial” soft
Enter the extension of the ringing phone, followed by the # key.
Group Call Pick- up
The feature allows you to pick up any ring phone in your group and can be programmed for basic, standard, and premium users. Service must be
programmed for use.
Enter *98, press the dial soft
key.
key.
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Parking a Call
Call Park is a feature that allows a person to put a call on hold at one Handset set and continue the conversation from any other handset.
Press the Hold Soft key and enter *68 and the extension where you want to park the call followed by the # key.
Pressing # will park the call to your own phone.
Retrieving a parked
Enter *88, and press the dial soft key, followed by the extension and the # key. The parked is
call
retrieved.
Push to Talk
This feature code allows for immediate communication useful for quick conversations between callers. The call will be answered automatically, if the
party is available.
Enter *50, press the dial soft
key.
Enter the extension you wish to call, followed by the # key. You will hear a tone soon as the connection is made.
Note: Push to Talk is a premium seat feature, but may be added to standard or basic seats.
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Customer Service and S
Congratulations and Welcome to your new Emerge Service we are pleased to have you on board and look forward to serving your
organization!
Please contact our Customer Care Support Number with questions about your service, billing or changes that need to be made to your
system.
Customer Care: 877.290.2777 Option 4 or customersupport@cinbell.com
To report any service issues or to place a trouble ticket, please contact Technical Support.
Technical Support: 877.290.2777 Option 3
If you would like to learn more about your Emerge system please check out our Emerge Webinars. Available free to all Emerge customers
every other week! Visit us on the web at www.cincinnatibell.com/webinar
To find out more about new features and service on your Emerge system go to www.cincinnatibell.com/voip
upport
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