Cisco 524SG, 521SG Quick Reference Card

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78-18763-01

QUICK REFERENCE

Cisco Unified
Communications
Manager Express
Quick Reference Card for
Cisco Unified
IP Phones 521SG and 524SG

This quick reference is intended for
Cisco Unified IP phone users who are already
familiar with their phones. For details on your
phones and phone features, see the user guide.

Note Because of differences in phone

models and features, not all
procedures and soft keys
described here apply to all
phones.

Using the Quick Reference Card

• Complete numbered items in sequence.

• Choose only one bulleted item.

• Bold terms identify soft keys.

Place a Call

• Lift the handset and dial the number.

• Dial the number and then lift the handset.

• Press the line button for your extension, dial

the number, and then lift the handset.

• Press any available button, dial the number,
and then lift the handset.

• Press New Call, dial the number, and then lift
the handset.

• Press a speed dial button and then lift the
handset.

• If you selected a number from a directory,
press Dial, and then lift the handset.

Answer a Call

• Lift the handset.

• If you are using a headset, press Headset.

• If you are using a speakerphone, press Speaker

or Answer.

End a Call

• Hang up.

• If you are using a headset, press Headset or

EndCall.

• If you need to end a speakerphone call, press

Speaker or EndCall.

Redial a Number

• Lift the handset, press Redial.

• If you are using a speakerphone, press Redial.

Hold a Call

Hold

• Press Hold button.

Retrieve

• Press Resume.

• To retrieve multiple calls, use the Navigation

button to select the call, then press Resume.

• To retrieve a call on multiple lines, press the
line button of the line you want to pick up.

Transfer a Call

1. Press Trn sfr.

2. Dial “transfer to” number.

3. Wait for answer and announce caller.

4. Press Trn sfr to transfer the call or press End

Call to hang up. Press Resume to reconnect to
the first caller.

Transfer to Voice Mail

1. Press Trn sf VM .

2. Enter the recipient’s extension number and

press Trn sf VM again.

Place a Conference Call

1. During a call, press more and then Confrn to
open a new line and put the first party on hold.

2. Place a call to another number.

3. When the call connects, press Confrn again to

add the new party to the existing call with the
first party.

To establish a conference call between two callers
to Cisco Unified IP phones, one active and the
other on hold, press Confrn.

To establish a conference call between two callers
already on Cisco Unified IP phones, using separate
line buttons, one active and the other on hold, use
the following method:

1. Press Confrn.

2. Press the Line button of the call you want to

add to the three-party conference.

End a Conference Call

• Hang up handset.

• Press EndCall.

Live Record a Call

1. Press LiveRcd. This puts the other party
on-hold and initiates a call to the configured
live record number.

2. Press LiveRcd again to stop recording.

Ad Hoc Conference Call

Start a Conference Call

1. From a connected call, press Confrn. (You
might need to press the more soft key to see
Confrn.)

2. Enter the participant’s phone number.

3. Wait for the call to connect.

4. Press Confrn again to add the participant to

your call.

5. Repeat to add additional participants.

Remove Participants

1. Highlight the participant’s name.

2. Press Remove. You can remove participants

only if you initiated the conference.

3. Hang up or press EndCall to end your
participation in a conference.

Call Forwarding

All

1. Press CFwdAll.

2. Dial “forward to” number.

3. Press the Accept soft key.

Voice Mail

1. Press CFwdAll.

2. Dial the voice mail number.

3. Press EndCall.

Speed Dial

1. Press CFwdAll.

2. Press Speed Dial.

3. Press EndCall.

Cancel

• Hang up.

• Press CFwdAll.

Speed Dial

Program Speed Dial

1. Get a dial tone.

2. Press #.

3. Press Speed Dial to start.

4. Enter number to speed dial.

5. Press Speed Dial to finish.

6. Hang up.

Call From Speed Dial

1. Get dial tone.

2. Press Setup and go to Directory.

3. Navigate to speed dial.

4. Press Submit for the desired number.

Call From Local Directories

1. Press Setup and navigate to Directory.

2. Scroll to Local Directories.

3. Enter name for search.

4. Press Search.

5. Scroll to number and press Submit.

Call History

View Call History

1. Press Setup and select Call History.

2. Scroll to history list.

–

Press 1 for Missed Calls.

–

Press 2 for Received Calls.

–

Press 3 for Placed Calls.

Call from Call History

1. Go to Call History.

2. Navigate to number.

3. Press Select.

4. Press Dial.

Clear Call History

• Press Clear. Clears all history.

Note Selective clearing of call history lists is

not supported

Soft Keys: List

Soft Key Description

<< or >> Navigates to edit characters. Use the

backspace soft key to erase digits
that you enter incorrectly.

Add Adds an entry to the personal

directory.

Alpha Toggles character input mode from

numeric to alphanumeric.

Answer Answers an incoming call.

BlndXfr Redirects the call without allowing

you to speak to the transfer recipient
(known as a blind transfer).

Callback Notifies callers that the called line is

free.

Cancel Cancels the last selection.

cbarge Allows you to join share-line call.

CFwdALL Forwards all calls.

Clear Clears directory history.

Confrn Connects callers to a conference call.

DelAll Deletes all entries in the personal

directory.

Delete Deletes selected item.

Dial Dials the displayed number.

Setup Provides access to phone directories.

DND Enables and disables the

Do-Not-Disturb feature.

Down Decreases the LCD screen contrast.

Edit Selects a number and activates the

cursor for editing.

EndCall Ends the current call.

Exit Exits from the current selection or

screen.

Flash Provides hookflash functionality for

three-way calling and call waiting
services provided by the PSTN or
Centrex service.

GPickUp Selectively picks up calls to a phone

number that is a member of a pickup
group.

Hold Places an active call on hold.

Resumes a held call.

LiveRcd Records a call.

Login Provides PIN-controlled access to

restricted phone features. Contact
your system administrator for
additional instructions.

Message Dials the local voice-mail system.

more Scrolls through additional soft key

options (for example, use the more
soft key to locate the number soft
key).

Mute Toggles muting on and off.

NewCall Opens a new line on a speakerphone

to place a call.

Ok Confirms the selection.

Park Forwards calls to a location from

which the call can be retrieved by
anyone in the system.

PickUp Selectively picks up calls to another

extension.

Play Plays the ring sound sample.

Redial Redials the last number dialed.

Soft Key Description

Reorder Reorders the entries in the Personal

Directory.

Resume Returns to an active call.

Save Saves the last change.

Search Initiates a search in the local

directory.

Select Selects the highlighted option.

Settings Provides access to phone settings

such as display contrast, ring
volume, and ring type.

Trn sf er Transfers selected calls to an

alternate number.

Trn sf VM Transfers the call to voice mail.

Up Increases the LCD screen contrast.

URL Alphanumeric characters for call

forwarding.

Soft Key Description