Cisco 521, 500 Series, 522, 561, 562 User Manual

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Cisco Headset 500 Series User Guide

First Published: 2019-01-23

Americas Headquarters

Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000

800 553-NETS (6387)

Fax: 408 527-0883

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THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.

THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY, CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY.

The following information is for FCC compliance of Class A devices: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio-frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case users will be required to correct the interference at their own expense.

The following information is for FCC compliance of Class B devices: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However,there is no guarantee that interference will not occur in a particular installation. If the equipment causes interference to radio or television reception, which can be determined by turning the equipment off and on, users are encouraged to try to correct the interference by using one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

Modifications to this product not authorized by Cisco could void the FCC approval and negate your authority to operate the product.

The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) as part of UCB’s public domain version of the UNIX operating system. All rights reserved. Copyright©1981, Regents of the University of California.

NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED "AS IS" WITH ALL FAULTS. CISCO AND THE ABOVE-NAMED SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE.

IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Any Internet Protocol (IP) addresses and phone numbers used in this document are not intended to be actual addresses and phone numbers. Any examples, command display output, network topology diagrams, and other figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses or phone numbers in illustrative content is unintentional and coincidental.

All printed copies and duplicate soft copies of this document are considered uncontrolled. See the current online version for the latest version.

Cisco has more than 200 offices worldwide. Addresses and phone numbers are listed on the Cisco website at www.cisco.com/go/offices.

Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates inthe U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com

go trademarks. Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any

other company. (1721R)

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CONTENTS

CHAPTER 1

Your Headset 1

Cisco Headset 520 Series 1

Cisco Headset 530 Series 2

Cisco Headset 560 Series 4

Cisco Headset 560 Series Standard Base 6

Cisco Headset 560 Series Multibase 7

Connect the Multibase to a Bluetooth Device 11

Turn Bluetooth On and Off with the Multibase 11

Change the Bluetooth Device Connected to Your Multibase 11

Related Documentation 12

Cisco Headset Documentation 12

Cisco Collaboration Help 12

Cisco IP Phone 6800 Series Documentation 12

Cisco IP Phone 7800 Series Documentation 12

Cisco IP Phone 7800 Series Multiplatform Phones Documentation 12

Cisco IP Phone 8800 Series Documentation 13

Cisco IP Phone 8800 Series Multiplatform Phones Documentation 13

Cisco Unified Communications Manager Documentation 13

Cisco Webex DX Series Documentation 13

CHAPTER 2

Calls 15

Wired Headsets 15

Make and Answer Calls 15

Adjust Your Volume 15

Mute Yourself on a Call 16

Place a Call on Hold 16

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Contents

End a Call 16

Reject a Call 16

Place a Call on Hold and Resume a Held Call 16

End a Call and Answer an Incoming Call 17

End a Call and Resume a Held Call 17

Wireless Headsets 17

Turn Your Headset On and Off 17

Make and Answer Calls 18

Adjust Your Volume 18

Mute Yourself on a Call 18

Place a Call on Hold 18

End a Call 19

Reject a Call 19

CHAPTER 3

Put a Call on Hold and Resume a Call 19

End a Call and Resume a Held Call 20

End an Active Call and Answer an Incoming Call 20

Answer a Call From a Different Source on the Multibase 20

Headset Settings 21

On-Premises Phone Headset Customization 21

Adjust Your Bass and Treble (USB Only) 21

Adjust Your Speaker Feedback (USB Only) 21

Adjust Your Speaker Feedback (Y-Cable Only) 22

Adjust Your Microphone Volume (USB only) 22

Test Your Microphone (USB Only) 22

Multiplatform Phone Headset Customization 23

Adjust Your Bass and Treble (USB only) 23

Adjust Your Speaker Feedback (USB Only) 23

Adjust Your Microphone Volume (USB Only) 24

Test Your Microphone (USB Only) 24

Webex DX Headset Customization 24

Change Audio Sources on Your Webex DX 24

Jabber Headset Customization 25

Change the Audio Device in Cisco Jabber for Windows 25

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Change the Audio Device in Cisco Jabber for Mac 25

Webex Meetings Headset Customization 26

Change the Audio Device in Cisco Webex Meetings Desktop App for Windows and Mac 26

Contents

CHAPTER 4

Troubleshooting 27

Troubleshoot Your Cisco Headset 500 Series 27

What to Do First 27

Problems With Your Headset Audio 28

Your Headset Does Not Alert You to Incoming Calls on a Cisco IP Phone 28

There is Broken or Inconsistent Sound in Your Cisco Headset 520 Series or Cisco Headset 530

Series 28

You Hear Broken or Inconsistent Sound in Your Cisco Headset 560 Series 29

You Can't Hear Sound Through Your Cisco Headset 520 Series or Cisco Headset 530 Series 29

You Can't Hear Sound Through Your Cisco Headset 560 Series 29

Other People Can't Hear You on Your Cisco Headset 520 Series or Cisco Headset 530 Series

Other People Can't Hear You on Your Cisco Headset 560 Series 31

Your Headset and Base Won't Pair 31

Base with Y-Cable Doesn't Work 32

Problems with Your Bluetooth Connection 32

Bluetooth Does Not Turn On 32

Bluetooth LED Pulses White 32

There is No Audio With Bluetooth Turned On 33

Wireless Battery Issues 33

Headset Doesn't Charge 33

Headset Does Not Hold a Charge 34

Report Headset Issues Through Your Cisco IP Phone 34

Report Headset Issues Through Your Multiplatform Phone 34

Maintain Your Cisco Headset 500 Series 35

Update Your Headset Firmware 35

Check Your Headset Firmware on On-Premises Cisco IP Phones 35

Check Your Headset Firmware on Multiplatform Phones 35

Update Your Headset Firmware on Cisco Jabber 36

Care for Your Cisco Headset 500 Series 36

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Contents

CHAPTER 5

Product Safety 37

Important Headset Safety Information 37

Compliance Statements 37

Compliance Statements for the European Union 37

CE Marking 37

RF Exposure Statement for the European Union 37

Compliance Statements for the USA 38

General RF Exposure Compliance 38

Part 15 Radio Device 38

Compliance Statements for Canada 38

Canadian RF Exposure Statement 38

Compliance Statement for Singapore 39

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Your Headset

• Cisco Headset 520 Series, on page 1

• Cisco Headset 530 Series, on page 2

• Cisco Headset 560 Series, on page 4

• Related Documentation, on page 12

Cisco Headset 520 Series

Cisco Headsets 521 and 522 are two wired headsets that have been developed for use on Cisco IP Phones and devices. The Cisco Headset 521 features a single earpiece for extended wear and comfort while the Cisco Headset 522 features two earpieces for use in a noisy workplace.

Both headsets feature a 3.5 mm connector for use on personal computers and mobile devices. With the 3.5 mm connector, the headset works like other headsets that plug into audio jacks.

The headsets also come with an inline USB controller that provides easy access to call control capabilities, including answer, end call, hold and resume, mute, and volume control. You use the controller to communicate with Cisco IP Phone 8800 Series and Cisco DX devices.

CHAPTER 1

The Cisco Headset 520 Series is compatible on the following Cisco devices:

Table 1: Compatible Cisco Call Devices

Minimum Software RequirementConnectionCall Device

USBCisco IP Phone 8851, 8851NR, 8861,

8865, and 8865NR

and Mac

Your controller buttons are used for basic call features.

On-Premises Phone Firmware 12.1(1) or later

Multiplatform Phone Firmware 11.2(1) or later

Cisco Webex DX Firmware 9.3 or laterUSBCisco Webex DX70 and Cisco DX80

Cisco Jabber version 12.0 or laterUSBCisco Jabber for Windows and Mac

Latest version of Cisco Webex MeetingsUSBCisco Webex Meetings for Windows

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Cisco Headset 530 Series

Your Headset

Figure 1: Cisco Headset 521 and 522 Controller

The following table describes the Cisco Headset 521 and 522 controller buttons.

Table 2: Cisco Headset 521 and 522 Controller Buttons

Call3

Cisco Headset 530 Series

The Cisco Headset 531 and 532 are two wired headsets that have been developed for use on Cisco IP Phones and devices. The Cisco Headset 531 features a single earpiece for extended wear and comfort. The Cisco Headset 532 features two earpieces for use in a noisy workplace.

Both headsets feature an RJ9 connector for use on most Cisco IP Phones. With the RJ9 connector, the headset works like other headsets that plug into the headset port on the phone.

DescriptionNameNumber

Toggle the microphone on and off.Mute button1

Adjust the volume on your headset.Volume button2

Manage calls:

• Press once to answer an incoming call.

• Press and hold to end a call.

• Press twice to reject an incoming call.

• Press once to put an active call on hold. Press again to retrieve a call from hold.

An inline USB adapter is also available with a built-in controller that provides easy access to call control capabilities, including answer, end call, hold and resume, mute, and volume control. You can use the quick disconnect on the USB controller cable to move your headset from one device to another.

The Cisco Headset 530 Series is compatible on the following Cisco devices:

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Your Headset

Cisco Headset 530 Series

Table 3: Compatible Cisco Call Devices

Minimum Software RequirementConnectionCall Device

No minimum firmware required for RJ9 connectionRJ9Cisco IP Phone 6841 and 6851

No minimum firmware required for RJ9 connectionRJ9Cisco IP Phone 7821, 7841, 7861, 7945G, 7965G, 7975G, 8811, 8841, and 8845

RJ9 or USBCisco IP Phone 8851, 8851NR, 8861,

8865, and 8865NR

and Mac

Your adapter is used for basic call features.

Figure 2: Cisco Headset 531 and 532 Controller

No minimum firmware required for RJ9 connection

On-Premises Firmware 12.1(1)SR1 or later (USB

only)

Multiplatform Firmware 11.1.2 or later (USB only)

Cisco Webex DX Firmware 9.3 or laterUSBCisco Webex DX70 and Cisco DX80

Cisco Jabber version 12.0 or laterUSBCisco Jabber for Windows and Mac

Latest version of Cisco Webex MeetingsUSBCisco Webex Meetings for Windows

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Cisco Headset 560 Series

Your Headset

The following table describes the Cisco Headset USB Adapter buttons.

Table 4: Cisco USB Adapter Buttons

DescriptionNameNumber

Toggle the microphone on and off.Mute button1

Adjust the volume on your headset.Volume button2

Call button3

Cisco Headset 560 Series

The Cisco Headset 560 Seriesincludes two wireless headset models designed for use in a modern office space. The Cisco Headset 561 features a single earpiece for lightweight comfort and support. The Cisco Headset 562 offers dual ear cups for rich sound and comfort in a noisy office space. To use this series, you need either the standard base or the multibase. The bases plug into the call device and facilitate communication with the headset.

Each headset base has a maximum range of approximately 330 feet (100 meters) unless there are physical barriers like walls and doors or outside interference from other radio sources. A headset will unpair from its base if it's taken too far away. The base light turns solid white when it's paired to the headset, and flashes when it isn't.

Seat your headset in the base when the battery is low. It takes 3 hours for a battery to complete a full charge.

Place, answer, and manage your calls:

• Press once to place a call.

• Press once to answer an incoming call. Press twice to reject an incoming call.

• Press once to put an active call on hold.

• Press and hold to end a call.

The Cisco Headset 560 Series is compatible with the following Cisco devices:

Table 5: Compatible Cisco Call Devices

Cisco IP Phone 7821, 7841, 7861, 7945G, 7965G, 7975G, 8811, 8841, and 8845

Cisco Headset 500 Series User Guide

Firmware Requirements and Hardware CompatibilityCall Device

On-Premises Firmware 12.1(1)SR1 or later (partial call functionality with the Y-cable)

On-Premises Firmware 12.5(1) or later (full call functionality with the Y-cable)

Multiplatform Cisco IP Phone 7800 Series phones do not support the Cisco Headset 560

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Your Headset

Cisco Headset 560 Series

Firmware Requirements and Hardware CompatibilityCall Device

Cisco IP Phone 8851, 8851NR, 8861, 8865, and 8865NR

On-Premises Firmware 12.1(1)SR1 or later (partial call functionality with the Y-cable)

On-Premises Firmware 12.5(1) or later (full call functionality with the USB or Y-cable)

Multiplatform Firmware 11.2.3 or later (USB only)

Cisco Webex DX Firmware 9.3 or later (USB only)Cisco Webex DX70 and Cisco DX80

Cisco Jabber version 12.5 or later (with USB or Bluetooth)Cisco Jabber for Windows and Mac

Cisco Webex Meetings for Windows and Mac

Latest version of Cisco Webex Meetings (with USB or Bluetooth)

Note

Your On-Premises administrator must enable electronic hookswitch for the Y-Cable to work with your Cisco IP Phone.

Your headset buttons are used for basic call features.

Figure 3: Cisco Headset 561 and 562 Buttons

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Cisco Headset 560 Series Standard Base

The following table describes the Cisco Headset 561 and 562 Headset buttons.

Table 6: Cisco Headset 561 and 562 Buttons

DescriptionNameButtonNumber

Your Headset

Power and Call button1

Use to power the headset on and off.

Press and hold for 4 seconds to power the headset off and on.

Incoming and active call management depends upon if you have one call or multiple calls.

One call:

• Press once to answer incoming calls.

• Press once to put an active call on hold. Press again to retrieve a call from hold.

• Press twice to reject an incoming call.

• Press and hold to end a call.

Multiple calls:

• Press once to put an active call on hold, and to answer a second incoming call.

• Press once to put a call on hold. Press again to resume a call, or press and hold until you hear a tone to end the current call and to resume a held call.

• Press and hold until you hear a tone to end an active call, and to answer another incoming call.

• Press twice to stay on a current call, and to reject a second incoming call.

Toggle the microphone on and off.Mute button2

Adjust the volume on your headset.Volume buttons3

LEDN/A4

Shows the headset status:

• Blinking red—Incoming call.

• Steady red—Active call.

• Blinking white—Firmware upgrade is in process or the headset is pairing with the base station.

Cisco Headset 560 Series Standard Base

The standard base charges your headset and has LEDs that shows your headset's battery level and call state. You can also answer and end calls when you lift or place your headset on the base.

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Your Headset

Cisco Headset 560 Series Multibase

Figure 4: Standard Base LEDs

The following table describes the standard base.

Table 7: Standard Base LEDs

Battery Status LED1

Call Status LED2

DescriptionNameNumber

Indicates the headset battery charge and base status:

• Headset battery strength—LEDs blink and change to solid as the battery charges.

• Headset update in progress—LEDs blink in sequence, left to right.

• Headset and base not paired—All LEDs blink

• Power save mode—Middle LED shows solid.

The base enters power save mode when there is no call source connectivity after 10 minutes.

Alerts you to the call state:

• Incoming call—Blinking green

• Active call—Steady green

• Muted call—Steady red

Cisco Headset 560 Series Multibase

The multibase can connect up to three call sources through Bluetooth, the USB connector, or the Y-cable. You can switch between call sources using the button interface on the multibase. You can answer and end calls by selecting the call control buttons on your headset, or by lifting and returning your headset to the base.

The multibase comes with the following connector cables:

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Cisco Headset 560 Series Multibase

• USB to USB Cable: for Cisco IP Phones with USB connectivity

• USB Y-Cable: for Cisco IP Phones without a USB port

• Mini USB Cable: for PC or Mac.

Figure 5: Multibase LEDs

Note

Your Cisco IP Phone administrator must enable hookswitch calling for the Y-Cable to work.

Your Headset

The following table describes the multibase.

Table 8: Multibase LEDs

Battery Status LED1

DescriptionNameNumber

Indicates the headset battery charge and base status:

• Headset battery strength—LEDs blink and change to solid as the battery charges.

• Headset update in progress—LEDs blink in sequence, left to right.

• Headset and base not paired—All LEDs blink

• Power save mode—Middle LED shows solid.

The base enters power save mode when there is no call source connectivity after 10 minutes.

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Your Headset

Cisco Headset 560 Series Multibase

DescriptionNameNumber

Call Status LEDs2

Alerts you to the call state:

• Active Source—Steady white

• Incoming call—Blinking green

• Active call—Steady green

• Incoming call on an unselected source—Pulse green

Alerts you when your headset is muted.Mute Status LED3

Bluetooth Status LED4

Alerts you to the Bluetooth status:

• Paired with a call source—Steady white

• Pairing mode—Blinking white

• Searching for a call source—Pulse white

• Bluetooth is Off—LED is blank

You select which call source you want to use with the call source controls on the Multibase. The LED next to each selected source lights up when the source is selected.

Even if you are connected to a source, the LED may not be lit. The source LED only lights when the source is selected or has an active call. For example, you may be properly connected to a Cisco IP Phone, your PC, and your mobile phone through Bluetooth. However, the respective source LED is only lit when it is selected, has an active call, or has an incoming call. Press the source button to check if a source is properly connected. The source LED flashes three times if there is no connection.

You can alternate between active call sources.

Note

Place an active call on hold before you change to a different call source. Calls on one call source aren't automatically put on hold when you switch to a different call source.

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Cisco Headset 560 Series Multibase

The following table illustrates the multibase source icons and their corresponding connections.

Table 9: Multibase Source Controls

Your Headset

ConnectionBase Icon

USB to USB cord or Y-Cable

The desk phone icon corresponds with the middle USB port at the back of the multibase. It is intended for connecting to Cisco IP Phones but it will function properly with any compatible call device.

Micro-USB cord

The laptop icon corresponds with the micro-USB port found on the back of the multibase. The micro-USB port is intended for connections with a laptop or desktop computer but it will function properly with any compatible call device.

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Your Headset

Related Topics

Connect the Multibase to a Bluetooth Device, on page 11

Connect the Multibase to a Bluetooth Device

The Cisco Headset 560 Series with Multibase can connect to Bluetooth devices such as a mobile phone or tablet. The headset base appears on your call device as Cisco Headset followed by the last three digits on your headset serial number.

Connect the Multibase to a Bluetooth Device

ConnectionBase Icon

The mobile phone icon corresponds with the Bluetooth connection found at the back of the base. While the icon is of a mobile phone, the base will connect with any compatible Bluetooth call device.

If you are listening to music through the Bluetooth source, the music pauses when you place the headset on the base.

Note

You can find your headset serial number in the lower right corner on the underside of your base.

Procedure

Step 1 Press the Bluetooth button on the back of the multibase twice to start pairing. Step 2 Select your headset from the Settings menu on your device.

The Bluetooth LED lights white when pairing is successful.

Turn Bluetooth On and Off with the Multibase

Your multibase remembers the last-connected device. When you turn Bluetooth off on the multibase, the connection to the device stops. When you turn Bluetooth on again, the base reconnects to the device.

Procedure

Press the Bluetooth button on the back of the base once to turn it on or off.

Change the Bluetooth Device Connected to Your Multibase

The multibase only remembers one Bluetooth device at a time.

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Related Topics

Cisco Headset 520 Series, on page 1 Cisco Headset 530 Series, on page 2

Make and Answer Calls

CHAPTER 2

Procedure

On the inline controller, press Call .

Adjust Your Volume

Procedure

Press Up or Down on the inline controller.

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Mute Yourself on a Call

Procedure

Press Mute on the inline controller.

Place a Call on Hold

Procedure

Step 1 Press Call once on the inline contoller. Step 2 If you have an incoming call, the headset answers automatically.

Calls

End a Call

Procedure

Hold Call on the inline controller until you hear a tone.

Reject a Call

Procedure

Press Call twice on the inline controller.

Place a Call on Hold and Resume a Held Call

Procedure

Step 1 Press Call on the inline controller. Step 2 Select the call you want to resume.

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Calls

Step 3 Press Call.

End a Call and Answer an Incoming Call

Procedure

Step 1 Hold Call until you hear a tone. Step 2 Press Call once.

End a Call and Resume a Held Call

Procedure

End a Call and Answer an Incoming Call

Step 1 Hold Call until you hear a tone. Step 2 Select the call that you want to resume. Step 3 Press Call once.

Wireless Headsets

Cisco Headset 561 and 562 with Standard Base and Cisco Headset 561 and 562 with Multibase use similar call controls to the wired headset models with a few important differences. The call control buttons are located on the headset ear cup and call status feedback is provided on the Standard Base and Multibase. See the following section for specific call control functions.

Related Topics

Cisco Headset 560 Series, on page 4

Turn Your Headset On and Off

Procedure

Step 1 Hold Call on your headset for 4 seconds. You will hear a tone indicating headset status.

Step 2 Hold Call for another 4 seconds to turn the headset back on.

• You can also place the headset on its base. The headset automatically turns on and syncs to the base.

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Make and Answer Calls

Procedure

Press Call on your headset.

Adjust Your Volume

On Cisco IP Phones, this feature is supported on:

• On-premises: phones with Firmware Release 12.5(1) or later

• Multiplatform: phones with Firmware Release 11.2(3) or later

Procedure

Calls

Use Volume on your headset.

Mute Yourself on a Call

Procedure

Press Mute on your headset.

• You can also mute yourself with on the multibase.

Place a Call on Hold

On Cisco IP Phones, this feature is supported on:

• On-premises: phones with Firmware Release 12.5(1) or later

• Multiplatform: phones with Firmware Release 11.2(3) or later

Procedure

While on a call, press Call on your headset.

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Calls

End a Call

Reject a Call

End a Call

• If you have an incoming call, the headset answers automatically.

Procedure

Hold Call on your headset until you hear a tone.

• You can also end a call by placing your headset on its base.

On Cisco IP Phones, this feature is supported on:

• On-premises: phones with Firmware Release 12.5(1) or later

• Multiplatform: phones with Firmware Release 11.2(3) or later

Procedure

Press Call on your headset twice.

Put a Call on Hold and Resume a Call

On Cisco IP Phones, this feature is supported on:

• On-premises: phones with Firmware Release 12.5(1) or later

• Multiplatform: phones with Firmware Release 11.2(3) or later

Procedure

Step 1 Press Call on your headset. Step 2 Select the call that you want to resume. Step 3 Press Call.

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End a Call and Resume a Held Call

On Cisco IP Phones, this feature is supported on:

• On-premises: phones with Firmware Release 12.5(1) or later

• Multiplatform: phones with Firmware Release 11.2(3) or later

Procedure

Step 1 Hold Call on your headset until you hear a tone. Step 2 Select the call that you want to resume. Step 3 Press Call.

End an Active Call and Answer an Incoming Call

Calls

Procedure

Step 1 Hold Call until you hear a tone. Step 2 Press Call once.

• On 561 and 562 headsets using Multibase, you can press the source button on the base if the incoming call is on a different source.

Answer a Call From a Different Source on the Multibase

Make sure you place on hold or end any active calls before your switch sources. Active calls are not automatically placed on hold when you change sources on the multibase.

Procedure

On the multibase, press the incoming call source button.

• You can also answer the call from the incoming source device. The base automatically switches to the new active source.

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CHAPTER 3

Headset Settings

You can customize a range of settings for your Cisco Headset 500 Series. Customized settings are stored in the headsets so the settings are carried over to other supported Cisco devices. For example, a customized volume setting set on a Cisco IP Phone carries over to a Cisco DX80.

• On-Premises Phone Headset Customization, on page 21

• Multiplatform Phone Headset Customization, on page 23

• Webex DX Headset Customization, on page 24

• Jabber Headset Customization, on page 25

• Webex Meetings Headset Customization, on page 26

On-Premises Phone Headset Customization

Once you personalize your headset settings, your tuning selections are saved and are applied to any future headset model you use in your Cisco IP Phone.

Adjust Your Bass and Treble (USB Only)

You can adjust how much bass or treble your hear through your headset when you use a USB connection.

Procedure

Step 1 Press Applications . Step 2 Select Accessories > Cisco Headset. Step 3 Press Setup and select Speaker > Tuning. Step 4 Press the Navigation cluster, left or right, to adjust the tuning.

Adjust Your Speaker Feedback (USB Only)

You can adjust how much of your own voice you want to hear through your headset speaker when you use a USB connection.

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Adjust Your Speaker Feedback (Y-Cable Only)

Procedure

Step 1 Press Applications . Step 2 Select Accessories > Cisco Headset. Step 3 Select Speaker > Sidetone. Step 4 Press the Navigation cluster, up or down, to adjust the sidetone. Step 5 Select Set to apply your settings.

Adjust Your Speaker Feedback (Y-Cable Only)

If you use the Y-cable to connect with a Cisco Headset 561 or 562 base, you can adjust how much of your own voice you want to hear through the headset.

Procedure

Headset Settings

Step 1 Press Applications . Step 2 Select Settings > Headset sidetone. Step 3 Press the Navigation cluster, up or down, to adjust the sidetone. Step 4 Select Exit to apply the setting.

Adjust Your Microphone Volume (USB only)

You can adjust how loud you sound through your headset microphone when you use a USB connection. You may wish to adjust this setting depending your surrounding ambient noise level.

Procedure

Step 1 Press Applications . Step 2 Select Accessories > Cisco Headset. Step 3 Press Setup and select Microphone > Gain. Step 4 Press the Navigation cluster, left or right, to adjust the gain.

Test Your Microphone (USB Only)

You can test your microphone to hear how you sound through your headset when you use a USB connection.

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Headset Settings

Multiplatform Phone Headset Customization

Procedure

Step 1 Press Applications . Step 2 Select Accessories > Cisco Headset. Step 3 Press Setup and select Microphone > Test. Step 4 Press Record and speak into the microphone. Step 5 Press Stop rec when you finish speaking. Step 6 Press Play to review your test recording.

Multiplatform Phone Headset Customization

Once you personalize your headset settings, your tuning selections are saved and are applied to any future headset model you use in your Cisco IP Phone.

Adjust Your Bass and Treble (USB only)

You can adjust how much bass or treble your hear through your headset when you use a USB connection.

Procedure

Step 1 Press Applications . Step 2 Select Status > Accessories. Step 3 Highlight Cisco Headset and press Setup. Step 4 Select Speaker > Tuning. Step 5 Press the Navigation cluster, left or right, to adjust the tuning. Step 6 Press Save to apply and retain your setting.

Adjust Your Speaker Feedback (USB Only)

You can adjust how much of your own voice you want to hear through your headset speaker when you use a USB connection.

Procedure

Step 1 Press Applications . Step 2 Select Status > Accessories. Step 3 Highlight Cisco Headset and press Setup.

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Adjust Your Microphone Volume (USB Only)

Step 4 Select Speaker > Sidetone. Step 5 Press the Navigation cluster, up or down, to adjust the sidetone. Step 6 Press Save to apply your setting.

Adjust Your Microphone Volume (USB Only)

You can adjust how loud you sound through your headset microphone when you use a USB connection. You may wish to adjust this setting depending your surrounding ambient noise level.

Procedure

Step 1 Press Applications . Step 2 Select Status > Accessories. Step 3 Highlight Cisco Headset and press Setup. Step 4 Select Microphone > Gain. Step 5 Press the Navigation cluster, left or right, to adjust the gain. Step 6 Press Save to apply your setting.

Headset Settings

Test Your Microphone (USB Only)

You can test your microphone to hear how you sound through your headset when you use a USB connection.

Procedure

Step 1 Press Applications . Step 2 Select Status > Accessories. Step 3 Highlight Cisco Headset and press Setup. Step 4 Select Microphone > Test. Step 5 Press Record and speak into the microphone. Step 6 Press Play when you finish speaking and listen to the test recording. The maximum recording time is 20

seconds.

Webex DX Headset Customization

Change Audio Sources on Your Webex DX

Your DX device can connect to multiple audio devices.

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Headset Settings

Procedure

Step 1 Select the icon in the upper right corner of your DX device and choose from the available audio devices. The

icon in the status bar displays which audio output your DX is currently using.

Step 2 Select Cisco Headset.

Jabber Headset Customization

Change the Audio Device in Cisco Jabber for Windows

You can specify which audio device you wish to use in Cisco Jabber for Windows.

Procedure

Jabber Headset Customization

Step 1 Plug in your headset or other audio device to the appropriate USB port.

Step 2 Click the phone control menu and select Use my computer for calls. You'll also see any audio

devices that are currently in use.

Step 3 To change your audio device, click Audio Options and select Cisco Headset in the speaker and microphone

categories, then click OK.

Change the Audio Device in Cisco Jabber for Mac

You can specify which audio device you wish to use in Cisco Jabber for Mac.

Procedure

Step 1 Plug in your headset or other audio device to the appropriate USB port.

Step 2 Click the phone control menu and select Use my computer for calls. You'll also see any audio

devices that are currently in use.

Step 3 To change your audio device, click Audio/Video Preferences and select Cisco Headset in the speaker and

microphone categories, then click OK.

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Headset Settings

Webex Meetings Headset Customization

Change the AudioDevice in Cisco Webex Meetings DesktopApp for Windows and Mac

You can select your audio device settings both before and during a call.

Procedure

Step 1 In a meeting room, select Call Using Computer and Cisco Headset for each audio field. Step 2 Optional: Select Audio in the menu bar and select Computer Audio Settings. Step 3 Select Cisco Headset for each audio field. Step 4 Optional: Click Test to hear the volume at its current setting.

You can use the volume and mic sensitivity sliders to adjust your speaker volume and mic sensitivity.

Step 5 Click Ok.

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CHAPTER 4

Troubleshooting

• Troubleshoot Your Cisco Headset 500 Series, on page 27

• Maintain Your Cisco Headset 500 Series, on page 35

Troubleshoot Your Cisco Headset 500 Series

You may experience issues related to the following scenarios:

• Your headset cannot communicate with your selected call device.

• The sound in your headset speakers is poor.

• You cannot be understood when you speak into the headset microphone.

If you experience problems, your administrator can help troubleshoot the root cause of the problem.

Related Topics

Report Headset Issues Through Your Cisco IP Phone, on page 34

What to Do First

Try these actions first if you have trouble with your Cisco Headset 500 Series device.

• If you are using Cisco Headset 521, 522, 531, or 532:

• Unplug and replug your headset into your call device

• If you are using Cisco Headset 561 or 562 with Standard Base or Multibase:

• Unplug your headset base from its power source, wait a moment, and plug the power source back in.

• Restart your wireless headset. Press and hold for four seconds to power your headset off and on.

• Check the connection between your headset base and your call device. Make sure that all cords are properly plugged in and functioning.

• Check your device settings to see if your headset is detected.

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Problems With Your Headset Audio

• Test a different headset with your device to determine if the problem is with your wireless headset or your device.

• If you are using your headset with a Cisco IP Phone, make sure that your headset software version is up-to-date.

Related Topics

Update Your Headset Firmware, on page 35

Troubleshooting

• On a Cisco IP Phone connected to Cisco Unified Communications Manager: Press Applications and select Accessories.

• On a Cisco IP Phone with Multiplatform Phone Firmware: Press Applications and select

Status > Accessories.

• On a Cisco Webex DX70 or DX80: Tap on the screen and select from the available audio devices

in the upper right corner.

• On Cisco Jabber: Click Menu > Options > Audio.

• On Cisco Webex Meetings: Click Audio > Computer Audio Settings

Problems With Your Headset Audio

Your Headset Does Not Alert You to Incoming Calls on a Cisco IP Phone

Problem

Your Cisco Headset 500 Series does not play a tone when you have an incoming call.

Solution

This is a known limitation in the Cisco Headset 500 Series. We are working on a solution and should have an update soon.

There is Broken or Inconsistent Sound in Your Cisco Headset 520 Series or Cisco Headset 530 Series

Problem

There is sound coming through the headset but it is inconsistent or full of static.

Solution

Using the Cisco Headset 520 Series or Cisco Headset 530 Series:

• Disconnect and reconnect your headset from the call source.

• Check the connectivity of your call source.

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Troubleshooting

You Hear Broken or Inconsistent Sound in Your Cisco Headset 560 Series

Problem

There is sound coming through the headset but it is inconsistent or full of static.

Solution

Using Cisco Headset 560 Series with standard base or multibase:

• Make sure that you are not taking your headset too far from the base.

• Unplug and plug in the power cord.

• Press and hold the Call button for 4 seconds to turn off the headset. Place the headset on to the base to pair with the headset.

• Make sure that your base is not receiving interference from other headset bases. For best call quality, make sure that your headset base is at least one foot (0.3 meters) away from another Cisco headset base.

• Check the connectivity of your call source.

Related Topics

Cisco Headset 560 Series, on page 4

You Can't Hear Sound Through Your Cisco Headset 520 Series or Cisco Headset 530 Series

Problem

There is little or no sound coming through your Cisco Headset 520 Series or Cisco Headset 530 Series.

Solution

• Check the volume level on your headset. Press the volume controls on your inline controller to adjust the sound level.

• Ensure that the audio output on your device is set to Cisco Headset.

• On a Cisco IP Phone connected to Cisco Unified Communications Manager: Press Applications and select Accessories.

• On a Cisco IP Phone with Multiplatform Phone firmware: Press Applications and select

Status > Accessories.

• In Cisco Jabber: Click Menu > Options > Audio.

• In Cisco Webex Meetings: From the Select Audio Connection drop-down list, select Cisco Headset.

You Can't Hear Sound Through Your Cisco Headset 560 Series

Problem

There is little or no sound coming through your headset.

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Other People Can't Hear You on Your Cisco Headset 520 Series or Cisco Headset 530 Series

Solution

• Check the volume level on your headset.

• Ensure that the audio output on your device is set to Cisco Headset.

• On a Cisco IP Phone connected to Cisco Unified Communications Manager: Press Applications and select Accessories.

• On a Cisco IP Phone with Multiplatform firmware: Press Applications and select Status >

Accessories.

• In Cisco Jabber: Click Menu > Options > Audio.

• In Cisco Webex Meetings: From the Select Audio Connection drop-down list, select Cisco Headset.

• Ensure that the headset base is plugged into a power source. The headset cannot function without its base.

• Make sure that your wireless headset is paired with its base. Place the headset into the base to pair the headset and base. Make sure that the headset is properly seated.

Troubleshooting

• Check that the headset base is properly connected to your desired call device.

• If you use your headset with a multibase, make sure that your desired call source is selected.

• Check the battery level on your wireless headset.

Other People Can't Hear You on Your Cisco Headset 520 Series or Cisco Headset 530 Series

Problem

You cannot be heard when using your Cisco Headset 520 Series or Cisco Headset 530 Series.

Solutions

• Check to make sure your microphone is not muted. Press Mute on your controller or wireless headset to mute and unmute your microphone. When you are muted on a call, Mute on your inline controller or call indicator LED on your base shows solid red.

• Make sure that the microphone boom has been lowered. For optimal sound, the headset microphone should be no further than 1 in (2.5 cm) from your mouth.

• Make sure that your headset is properly plugged into your preferred call device.

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Troubleshooting

Other People Can't Hear You on Your Cisco Headset 560 Series

• Check that your desired call device detects your headset. Go to Cisco.com for help with your specific Cisco device.

Other People Can't Hear You on Your Cisco Headset 560 Series

Problem

You cannot be heard when using your Cisco Headset 560 Series.

Solutions

• Make sure that the microphone boom has been lowered. For optimal sound, the headset microphone should be no further than 1 in (2.5 cm) from your mouth.

• Check that your device is detecting your headset. Go to Cisco.com for help with your specific Cisco device.

• Make sure that your base is properly plugged into your preferred call device. Ensure that the connection to and from the base is secure.

• Make sure that you don't take your headset too far from the base.

• If you use your headset with a multibase, make sure that your desired call source is selected on the base.

Related Topics

Cisco Headset 560 Series, on page 4

Your Headset and Base Won't Pair

Problem

Your headset is seated in the wireless base but they have not paired. The headset and battery indicator LEDs on the base flash rapidly. It should take no longer than 10–12 seconds for the headset and base to pair.

Solution

Power cycle the headset.

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Base with Y-Cable Doesn't Work

1. With the headset off the base, press and hold the Call button for 4 seconds until the LED on the headset is off.

2. Seat the headset back on to the base. The headset will automatically turn on and begin to pair with the headset base.

Note

If the headset does not have the most recent software load, the headset will begin to update.

Base with Y-Cable Doesn't Work

Problem

The Cisco Headset 561 or 562 with standard base or multibase does not work when plugged into a Cisco IP Phone with the Y-cable.

Troubleshooting

Solution

• Check that all Y-cable connectors are plugged into the appropriate ports on the phone.

• Phone: AUX port and headset port

• Base: USB port

• For on-premises phones, contact your administrator to get the electronic hookswitch control feature activated for your phone.

Problems with Your Bluetooth Connection

The Cisco Headset 561 and 562 with Multibase enables you to connect a call device through Bluetooth. See the following sections to troubleshoot Bluetooth problems on the Multibase.

Bluetooth Does Not Turn On

Problem

Bluetooth doen't turn on when you press the Bluetooth button on the back of your multibase.

Solution

Contact your headset administrator to see if Bluetooth functionality has been disabled remotely.

Bluetooth LED Pulses White

Problem

The Bluetooth LED pulses white.

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Troubleshooting

Solution

• Check that Bluetooth is activated on your desired call device.

• If you have already paired your device, make sure that you select Cisco Headset XXX from the Bluetooth menu and attempt to reconnect.

Note

The Multibase appears on your desired call device as Cisco Headset followed by the last three digits of the base serial number. Your base serial number can be found on the underside of your base.

• Put the base in pairing mode and pair the call device to the base. To put your base in pairing mode, press the Bluetooth button on the back of the base twice.

Related Topics

Connect the Multibase to a Bluetooth Device, on page 11

There is No Audio With Bluetooth Turned On

Problem

The Bluetooth LED shows solid white but you cannot hear any audio.

Solution

• Make sure the audio on your intended call device is turned up.

• Make sure that the Mobile source is selected on the base. The source LED shows solid white when it is selected.

• Make sure that your base is paired with your intended call device.

Wireless Battery Issues

Headset Doesn't Charge

Problem

Your Cisco Headset 561 or 562 doesn't charge when placed on the base.

Solution

• Make sure that your headset is properly seated on the base. When the headset is properly seated, the LED shows solid white. When charging, the LEDs on the base light up in sequence from left to right. When the headset is fully charged, all five battery indicator LEDs show solid white.

• Check that your base is plugged into a reliable power source.

• It is possible that your headset battery may need replacement.

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Headset Does Not Hold a Charge

Problem

The wireless headset is not holding a full charge.

Solution

Your Cisco Headset 561 and 562 is designed to hold its charge for up to 8 hours of continuous use. If your headset battery seems weak or defective, contact your IT department.

Report Headset Issues Through Your Cisco IP Phone

You can use the Cisco Collaboration Problem Report Tool (PRT) to collect and send phone logs, and to report problems to your administrator. The PRT also logs information about your headset. If you see a message that the PRT upload has failed, the problem report is saved on the phone and you should alert your administrator.

Procedure

Troubleshooting

Step 1 Press Applications . Step 2 Select Phone information > Report problem. Step 3 Enter the date and time that you experienced the problem in the Date of problem and Time of problem fields. Step 4 Select Problem description. Step 5 Select a description from the displayed list, then press Submit.

Report Headset Issues Through Your Multiplatform Phone

You can use the Problem Reporting Tool (PRT) to collect and send phone logs, and to report problems to your administrator. The PRT also logs information about your headset. If you see a message that the PRT upload has failed, the problem report is saved on the phone and you should alert your administrator.

Procedure

Step 1 Press Applications . Step 2 Select Status > Report problem. Step 3 Enter the date and time that you experienced the problem in the Date of problem field. The current date

appears in this field by default.

Step 4 Enter the time that you experienced the problem in the Time of problem field. The current time appears in

this field by default.

Step 5 Select Problem description. Step 6 Select a description from the displayed list. Step 7 Press Submit.

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Troubleshooting

Maintain Your Cisco Headset 500 Series

Many headset-related issues may stem from using out-of-date firmware. You can check and update your headset firmware on any supported Cisco IP Phone or with the latest version of Cisco Jabber.

Update Your Headset Firmware

You can update your headset software on any supported Cisco IP Phone.

During the update, the LEDs on the Cisco Headset 561 and 562 base blink in sequence from left to right. After the software upgrade has completed successfully, the LEDs return to their idle state.

Procedure

Step 1 Connect your Cisco Headset 500 Series to a Cisco IP Phone. Step 2 If the headset does not automatically begin to update, restart the phone. The phone downloads the latest headset

version file when the phone restarts and uploads it to the headset.

Maintain Your Cisco Headset 500 Series

Check Your Headset Firmware on On-Premises Cisco IP Phones

You can check your headset software on any supported Cisco IP Phone.

Procedure

Step 1 Press Applications . Step 2 Select Accessories. Step 3 Highlight Cisco Headset and press Show detail.

Check Your Headset Firmware on Multiplatform Phones

You can check your headset software on any supported Cisco IP Phone.

Procedure

Step 1 Press Applications . Step 2 Select Status > Accessories. Step 3 Highlight Cisco Headset and press Show detail.

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Update Your Headset Firmware on Cisco Jabber

You can update your headset software on any computer running Cisco Jabber version 12.5 or later. Jabber automatically begins the update process if a new Firmware Release is available.

During the upgrade, the LEDs on the Cisco Headset 561 and 562 base blink in sequence from left to right. After the software upgrade completes successfully, the LEDs return to their idle state.

Procedure

Connect your Cisco Headset 500 Series to a computer running Cisco Jabber.

Care for Your Cisco Headset 500 Series

To clean your headset, use only a dry soft cloth to gently wipe the ear pads, microphone, and headset base. Do not apply liquids or powders directly to the headset. As with all non-weatherproof electronics, liquids and powders can damage the components, cause failures, and will void the headset warranty.

Troubleshooting

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Product Safety

• Important Headset Safety Information, on page 37

• Compliance Statements, on page 37

Important Headset Safety Information

High Sound Pressure—Avoid listening to high volume levels for long periods to prevent possible hearing damage.

When you plug in your headset, lower the volume of the headset speaker before you put the headset on. If you remember to lower the volume before you take the headset off, the volume will start lower when you plug in your headset again.

Be aware of your surroundings. When you use your headset, it may block out important external sounds, particularly in emergencies or in noisy environments. Don’t use the headset while driving. Don’t leave your headset or headset cables in an area where people or pets can trip over them. Always supervise children who are near your headset or headset cables.

CHAPTER 5

Compliance Statements

Compliance Statements for the European Union

CE Marking

The following CE mark is affixed to the equipment and packaging.

RF Exposure Statement for the European Union

This device has been evaluated and found compliant in accordance with EU EMF Directive 2014/53/EU.

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Compliance Statements for the USA

General RF Exposure Compliance

This device has been evaluated and found compliant to the ICNIRP (International Committee on Non-Ionizing Radiation Protection) limits for Human Exposure of RF Exposure.

Part 15 Radio Device

Product Safety

Caution

The Part 15 radio device operates on a non-interference basis with other devices operating at this frequency. Any changes or modification to said product not expressly approved by Cisco, including the use of non-Cisco antennas, could void the user’s authority to operate this device.

Compliance Statements for Canada

This product meets the applicable Innovation, Science and Economic Development Canada technical specifications.

Avis de Conformité Canadien

Le présent produit est conforme aux spécifications techniques applicables d'Innovation, Sciences et Développement économique Canada.

Canadian RF Exposure Statement

THIS DEVICE MEETS THE LIMITS AS REFERENCED BY ISED RSS-102 R5 FOR EXPOSURE TO RADIO WAVES

Your device includes a radio transmitter and receiver. It is designed not to exceed the General populace (uncontrolled) limits for exposure to radio waves (radio frequency electromagnetic fields) as referenced in RSS-102 which references Health Canada Safety Code 6 and include a substantial safety margin designed to assure the safety of all persons, regardless of age and health.

As such the systems are designed to be operated as to avoid contact with the antennas by the end user. It is recommended to set the system in a location where the antennas can remain at least a minimum distance as specified from the user in accordance to the regulatory guidelines which are designed to reduce the overall exposure of the user or operator.

The device has been tested and found compliant with the applicable regulations as part of the radio certification process.

Déclaration d'Exposition aux RF Canadienne

CE PÉRIPHÉRIQUE RESPECTE LES LIMITES DÉCRITESPAR LA NORME RSS-102 R5 D'EXPOSITION À DES ONDES RADIO

Votre appareil comprend un émetteur et un récepteur radio. Il est conçu pour ne pas dépasser les limites applicables à la population générale (ne faisant pas l'objet de contrôles périodiques) d'exposition à des ondes radio (champs électromagnétiques de fréquences radio) comme indiqué dans la norme RSS-102 qui sert de

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Product Safety

référence au règlement de sécurité n°6 sur l'état de santé du Canada et inclut une margede sécurité importantes conçue pour garantir la sécurité de toutes les personnes, quels que soient leur âge et état de santé.

En tant que tels, les systèmes sont conçus pour être utilisés en évitant le contact avec les antennes par l'utilisateur final. Il est recommandé de positionner le système à un endroit où les antennes peuvent demeurer à au moins une distance minimum préconisée de l'utilisateur, conformément aux instructions des réglementations qui sont conçues pour réduire l'exposition globale de l'utilisateur ou de l'opérateur.

Le périphérique a été testé et déclaré conforme aux réglementations applicables dans le cadre du processus de certification radio.

Compliance Statement for Singapore

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Compliance Statement for Singapore

Product Safety

Cisco Headset 500 Series User Guide

Cisco 521, 500 Series, 522, 561, 562 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual