Cisco Systems 509G User Manual

USER GUIDE

Cisco Small Business Pro

SPA 500 Series IP Phones Models 501G, 502G, 504G, 508G, and 509G

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Contents

Chapter 1: Getting Started 1

About This Document 1

Overview of the Cisco Small Business Pro IP Phones 3

Understanding Your Phone’s Lines and Buttons 4

Phone Components 4

Softkey Buttons 6

Using Keypad Shortcuts 8

Cisco SPA 500S Attendant Console 9

Caring for Your Phone 10

Chapter 2: Installing Your Phone 11

Before You Begin 12

Phone Connections 12

Connecting the Handset 13

Installing the Stand (Optional) 13

Mounting the Phone to the Wall (Optional) 14

Reversing the Handset Retention Tab 18

Connecting the Power 19

Connecting Your Phone to the Network 20

Connecting the Phone to the Wireless Network 20

Connecting a PC to Your Phone (Optional) 21

Connecting Wired and Wireless Headsets (Optional) 21

Verifying Phone Startup 22

Upgrading Your Phone’s Firmware 23

Determining Your Current Firmware Version 23

Download the Firmware 24

Get Your Phone’s IP Address 24

Install the Firmware 25

Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) i

Contents

Chapter 3: Using Basic Phone Functions 26

Using Phone Hardware and Accessories 27

Using the Speakerphone 27

Using the Headset with Your IP Phone 27

Switching Between the Handset/Headset/Speakerphone During a Call 27

Sending Audio to the Phone Speaker 27

Choosing Your Preferred Audio Device 28

Adjusting Call Volume and Muting 29

Adjusting Call Volume 29

Adjusting the Ringer Volume 29

Using Mute 29

Placing or Answering a Call 29

Using Dial Assistance 30

Putting a Call on Hold 30

Resuming a Call 31

Ending a Call 31

Transferring Calls 31

Performing an Attended Transfer 32

Performing an Unattended (Blind) Transfer 32

Transferring a Held Call to an Active Call 33

Redialing 33

Viewing and Returning Missed Calls 34

Turning the Missed Calls Shortcut On and Off 35

Forwarding Calls 35

Forwarding All Calls 36

Forwarding Calls When Your Phone is Busy 36

Forwarding Calls When You Don’t Answer the Phone 37

Delaying Call Forwarding When You Don’t Answer the Phone 37

Stopping Call Forwarding 38

Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) ii

Contents

Setting Do Not Disturb 38

Activating Do Not Disturb 38

Deactivating Do Not Disturb 39

Turning Call Waiting On and Off 39

Picking Up a Call 40

Parking a Call 41

Placing a Three-Way Conference Call 42

Conferencing a Held Call with an Active Call 43

Using the Phone Directories 44

Using Your Personal Directory 44

Using the Corporate Directory 45

Using the Call History Lists 46

Viewing the Call History Lists 46

Calling from the Call History Lists 47

Deleting a Number from the Call History Lists 47

Saving a Call History List Number to Your Directory 47

Setting or Changing a Phone Password 48

Accessing Voicemail 48

Chapter 4: Using Advanced Phone Features 49

Configuring Privacy and Security Features 50

Blocking Caller ID 50

Blocking Anonymous Calls 50

Using Secure Call 51

Enabling Dial Assistance 52

Creating Speed Dials 52

Creating Speed Dials on Unused Line Buttons 53

Creating Numerical Speed Dials 53

Using Speed Dials 54

Using the Paging Feature 54

Paging Another Phone 55

Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) iii

Paging a Group of Phones 55

Configuring Auto Answer 55

Contents

Monitoring/Accessing Another Phone from Your Phone 55

Customizing Your LCD Screen 56

Changing the LCD Screen Contrast 56

Changing the Screen Backlight Settings 57

Configuring the Phone Screen Saver 57

Turning on the Screen Saver 59

Using Ring Tones 59

Changing Your Ring Tone 59

Configuring Date and Time Parameters on Your Phone 60

Setting Your Phone’s Date and Time 60

Using Star Codes 60

Using the Interactive Voice Response Menu on the Cisco SPA 501G 62

Advanced Procedures for Technical Support Personnel 65

Rebooting Your Phone 66

Chapter 5: Using the Web Interface 67

Logging in to the Web Interface 68

Setting Do Not Disturb 69

Configuring Call Forwarding 69

Configuring Call Waiting 70

Blocking Caller ID 71

Blocking Anonymous Calls 71

Using Your Personal Directory 72

Viewing Call History Lists 72

Creating Speed Dials 73

Accepting Text Messages 73

Adjusting Audio Volume 74

Changing the LCD Contrast 75

Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) iv

Configuring the Phone Screen Saver 75

Contents

Chapter 6: Using the Cisco SPA 500S Attendant Console 77

Connecting the Cisco SPA 500S Attendant Console to the IP Phone 78

Connecting a Single Cisco SPA 500S 79

Connecting a Second Cisco SPA 500S 83

Configuring the Cisco SPA 500S 85

Using the Cisco SPA 500S 86

Monitoring the Cisco SPA 500S 86

Appendix A: Where to Go From Here 87

Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) v

Getting Started

This chapter provides an overview of this document and basic information about your Cisco Small Business Pro IP phone. It contains the following sections:

• About This Document, page 1

• Overview of the Cisco Small Business Pro IP Phones, page 3

• Understanding Your Phone’s Lines and Buttons, page 4

About This Document

This guide describes the concepts and tasks necessary to use and configure your Cisco Small Business Pro IP Phone.

NOTE The Cisco Small Business Pro IP Phone features vary, depending on the type of call

control system that you are using. This document describes using the Cisco Small Business Pro IP Phones with a SIP phone system, such as the Cisco SPA 9000 Voice System or a Broadsoft or Asterisk system. If you are using your Cisco Small Business Pro IP Phone with a Cisco Unified Communications 500 Series, see the

Cisco Unified Communications Manager Express for Cisco Small Business Pro IP Phone SPA 50X (SPCP) User Guide

Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 1

Getting Started

About This Document

Organization

This table describes the contents of each chapter in this document.

Title Description

Chapter 1 Getting Started A description of this book

and an overview of the Cisco Small Business Pro IP Phones.

Chapter 2 Installing Your Phone How to connect and install

your phone.

Chapter 3 Using Basic Phone

Functions

Chapter 4 Using Advanced Phone

Features

Chapter 5 Using the Web Interface How to log in to and use the

Chapter 6 Using the Cisco SPA 500S

Attendant Console

Appendix A Where to Go From Here Lists of and links to related

How to perform basic phone tasks, such as placing and answering calls, transferring calls, setting up call forwarding, and picking up calls.

How to perform advanced phone tasks, such as configuring privacy and security features, speed dials, paging, and ring tones.

phone’s web user interface.

How to use the Cisco SPA 500S.

documentation.

Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 2

Getting Started

Overview of the Cisco Small Business Pro IP Phones

The Cisco Small Business Pro IP Phones are full-featured VoIP (Voice over Internet Protocol) phones that provide voice communication over an IP network. The phones provide traditional features, such as call forwarding, redialing, speed dialing, transferring calls, conference calling and accessing voice mail. Calls can be made or received with a handset, headset or over a speaker.

IP phones also have special features not available in traditional phones. The Cisco Small Business Pro IP phones contain Ethernet ports, or ports that allow them to be linked to the computer network. They also have additional Ethernet ports that allow a computer to be connected to the network through the IP phone.

Unlike traditional phones, Cisco Small Business Pro IP phones require a separate power source. You can power the phones by connecting them to a switch that provides Power over Ethernet (PoE), or by using an optional PA100 power adapter.

The following table shows the Cisco Small Business Pro IP Phones covered in this document and their respective features:

SPA 501G SPA 502G SPA 504G SPA 508G SPA 509G

Screen

Lines

Softkeys

Navigation Button

Paper labels 128 X 64 monochrome LCD with backlight

8 14812

4 fixed (redial, cancel, conference, and transfer)

None Four-way navigation key

4 dynamic

Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 3

Getting Started

Understanding Your Phone’s Lines and Buttons

Use the following graphic and table to identify the parts of your phone.

Phone Components

Figure1 Phone Components

The photo above shows the Cisco SPA 509G to illustrate the Cisco Small Business Pro IP Phone features. Other models differ. See the “Overview of the Cisco Small

Business Pro IP Phones” section on page 3.

Numbered objects in the photo are explained in the following table.

#Phone Feature Description

1 Handset Pick up to place or answer a call.

2 Message Waiting

Indicator

Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 4

Displays solid red when you have a new voice mail message. Flashes red during an incoming call.

Getting Started

Understanding Your Phone’s Lines and Buttons

#Phone Feature Description

3 LCD Screen Displays date and time, phone station name, line

4 Line keys Indicates phone line status. (Not available on the Cisco

extensions, and softkey options. (Not available on the Cisco SPA 501G.)

SPA 502G.)

When lit:

Green: Line is idle.

Red (steady): Line is active or in use.

Red (blinking): Line is on hold.

Orange: Line is unregistered (cannot be used).

These keys can also be programmed by your phone system administrator to perform functions such as speed dial, call pickup, or monitoring an extension.

5 Softkey buttons Press a softkey button to perform the action shown on

the label on the LCD screen above.

Note: The Cisco SPA 501G has the following four buttons:

Redial—Dials the last number called.

Cancel—Cancels an action (such as a transfer).

Conference—While on a call, press to start a conference call and dial another number. After the second party answers, press Conference again to create the conference.

Transfer—Transfers a call. See the “Transferring

Calls” section on page 31.

6 Navigation button Press an arrow key to scroll left, right, up, or down

through items shown on the LCD screen. (Not available on the Cisco SPA 501G.)

7 Messages button Press to access voice mail (must be set up by your

phone system administrator).

8 Hold button Press to place a call on hold.

Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 5

Getting Started

Understanding Your Phone’s Lines and Buttons

#Phone Feature Description

9 Setup button Press to access a menu to configure features and

10 Mute button Press to mute or unmute the phone. When phone is

11 Volume button Press + to increase the volume and - to lower the volume

preferences (such as your directory and speed dials), access your call history, and set up functions (such as call forwarding).

For the Cisco SPA 501G, accesses the Interactive Voice Response menu, which allows you to perform tasks like getting the IP address of the phone. See the User Guide documents on Cisco.com for more information. (See the list of links at the end of this document.)

muted, the button glows red. A flashing mute button indicates the network connection cannot be found.

of the handset, headset, speaker (when the handset is off the phone, or ringer volume (when the handset is on the phone).

12 Headset button Push to turn the headset on or off. When the headset is

on, the button glows green.

13 Speaker button Push to turn the speaker on or off. When the speaker is

on, the button glows green.

14 Keypad Use to dial phone numbers, enter letters, and choose

menu items.

Softkey Buttons

The softkey buttons on your phone display may vary depending on your phone model and the phone system setup. (Softkey buttons are not available on the Cisco SPA 501G.) Press the Right Arrow or Left Arrow keys on the navigation button to view additional softkey buttons.

Below is a partial listing of softkey buttons that may be available on your phone. You may not have all of these softkey buttons on your phone, and you may have additional buttons that are not listed here. For example, your phone administrator may also provide custom softkey buttons on your phone, such as buttons that provide a speed dial to a company number, or that access a specialized program that runs on your phone. Contact your phone administrator for more information.

Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 6

Getting Started

Understanding Your Phone’s Lines and Buttons

Button Function

<< or >> Move left or right through an entry without deleting characters.

activ Activates screen saver mode.

add Add an entry.

bXfer Performs a blind call transfer (transferring a call without speaking to the

cancel Cancels any changes you have made (press before ok or save).

cfwd Forwards all calls coming to your phone to a specified number.

-cfwd Clears call forwarding.

party to whom you are transferring the call.)

conf Initiates a conference call.

confLx Conferences active lines on the phone together.

delChr Deletes the last number or letter.

delete Deletes an entire item (for example, a number from the Call History list).

dial Dials a number.

dir Provides access to phone directories.

dnd Do Not Disturb; prevents incoming calls from ringing your phone.

-dnd Clears Do Not Disturb.

edit Opens an item so that you can edit numbers or letters, or enable or

disable a feature.

grPick Allows you to answer a call ringing on an extension by discovering the

number of the ringing extension.

ignore Ignores an incoming call.

lcr Dials the Last Call Received.

miss Shows the Missed Calls list.

park Puts a call on hold at a designated “park” number. The call is parked on

the line until you unpark it or the caller disconnects. Must be configured by your phone system administrator.

Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 7

Getting Started

Understanding Your Phone’s Lines and Buttons

Button Function

pickup Allows you to answer a call ringing on another extension by entering the

phold Puts a call on hold on an active shared line.

redial Displays a list of recently dialed numbers.

resume Resumes a call that is on hold.

save Saves your changes.

select Selects the highlighted item on the LCD screen.

starcode Allows you to enter a star code. See “Using Star Codes,” on page 60.

unpark Resumes a parked call.

extension number.

xfer Performs a call transfer.

xferLx Transfers an active line on the phone to a called number.

y/n Enters a submenu and when pressed, toggles between Ye s or No to

enable or disable an option.

Using Keypad Shortcuts

When using the phone menus, you can use the keypad to enter the number shown next to the menu or sub-menu item on the LCD screen. (Not applicable to the Cisco SPA 501G.)

For example, to obtain your IP address on the Cisco SPA 504G, press the Setup button and dial 9.

The IP address is displayed on the Network screen.

Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 8

Getting Started

Cisco SPA 500S Attendant Console

NOTE Menus and options vary depending on phone model.

Cisco SPA 500S Attendant Console

Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 9

Getting Started

Caring for Your Phone

The Cisco SPA 500S is a 32-button attendant console for the Cisco Small Business Pro IP phones, providing 32 three-color (red, green, and amber) programmable LEDS, with support for Broadsoft Busy Lamp Field and Asterisk Line Monitoring. The Cisco SPA 500S attaches to the IP phone with the attachment arm provided (not shown). It obtains power directly from the IP phone and does not require a separate power supply. Two Cisco SPA 500S units can be attached to a single IP phone to monitor a total of 64 separate lines. For more information on the Cisco SPA 500S, see Chapter 6, “Using the Cisco SPA 500S Attendant

Console.”

Caring for Your Phone

The Cisco Small Business Pro IP phones are electronic devices that should not be exposed to excessive heat, sun, cold or water. To clean the equipment, use a slightly moistened paper or cloth towel. Do not spray or pour cleaning solution directly onto the hardware unit.

Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 10

Installing Your Phone

This chapter describes how to install your Cisco Small Business Pro IP Phone and connect it to your network. It contains the following sections:

• Before You Begin, page12

• Phone Connections, page 12

• Connecting the Handset, page 13

• Installing the Stand (Optional), page 13

• Mounting the Phone to the Wall (Optional), page 14

• Connecting the Power, page 19

• Connecting Your Phone to the Network, page 20

• Connecting a PC to Your Phone (Optional), page 21

• Connecting Wired and Wireless Headsets (Optional), page 21

• Verifying Phone Startup, page 22

• Upgrading Your Phone’s Firmware, page 23

Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 11

Installing Your Phone

Before You Begin

Before you install and connect your phone, verify with your System Administrator (if applicable) that the network is ready for the phone, read the safety notices, and make sure you have all the phone parts and documentation available.

NOTE The RJ-11 port marked “AUX” is reserved for connection with the Cisco SPA 500S

Attendant Console that works with the IP phones. It is not for use as a telephone line port.

CAUTION CAUTION: Do not plug a telephone line cord into the port marked “AUX.”

Phone Connections

The following photo shows where you need to connect parts of the phone.

Figure1 Phone Connections

Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 12

Installing Your Phone

Connecting the Handset

STEP 1 Turn the phone body over to expose the ports on the back of the unit.

CAUTION Do not insert a telephone line cord into the auxiliary port.

STEP 2 Insert the long end of the phone cord into the handset port on the phone body that

is marked with a phone symbol.

STEP 3 (Optional) Route the phone cord through the cable slot.

STEP 4 Insert the other end of the phone cord into the port at the bottom of the handset

(not shown).

Installing the Stand (Optional)

NOTE Do not attach the desk stand if you want to mount the phone to the wall. If you are

attaching a Cisco SPA 500S attendant console, attach the console before attaching the desk stand.

STEP 1 Connect the phone stand by lining up the tabs on the stand with the slots on the

phone body.

STEP 2 Slide the bottom tabs into the lower slots on the phone body and lightly press

down on the stand. It should easily slide into the upper stand slots. Do not force.

Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 13

Installing Your Phone

Mounting the Phone to the Wall (Optional)

To mount the phone to the wall, you must purchase the MB100 wall mount bracket kit.

Figure 2 MB100 Wall Mount Kit

Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 14

Installing Your Phone

Mounting the Phone to the Wall (Optional)

STEP 1 To attach the Mounting Bracket (MB), align the two cleats on the MB with the holes

in the phone’s base.

STEP 2 Orient the MB such that the phone’s Ethernet and handset ports are accessible

after installation.

STEP 3 Push the MB onto the phone’s base. Slide the MB upwards to lock it in place.

Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 15

Installing Your Phone

Mounting the Phone to the Wall (Optional)

STEP 4 (Optional) If a Wi-Fi or PoE dongle is installed, place in the tray.

Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 16

Installing Your Phone

Mounting the Phone to the Wall (Optional)

Plug in the Ethernet and power cables.

Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 17

Installing Your Phone

Mounting the Phone to the Wall (Optional)

STEP 5 Hang onto screws mounted in the wall.

Reversing the Handset Retention Tab

If you mount the phone to a vertical surface, you must reverse the handset retention tab on the phone body so that the handset does not fall off the phone when it is placed on the cradle.

STEP 1 Push the latch in.

STEP 2 Slide the retention tab up until it detaches from the phone.

Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 18

Installing Your Phone

Connecting the Power

STEP 3 Rotate the tab 180° and re-insert into the phone base. The tab now catches the

slot in the handset when the handset is placed onto the cradle.

Connecting the Power

If you are using an external power source, insert one end of the power cord into an outlet and insert the other end of the power cord into the power port on the phone body.

Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 19

Installing Your Phone

Connecting Your Phone to the Network

If you are using an Ethernet connection:

STEP 1 Insert one end of the Ethernet cable into the network port on the phone body

marked “SW.”

STEP 2 Insert the other end of the Ethernet cable into the appropriate device, such as a

network switch, on your network.

Connecting the Phone to the Wireless Network

You can use the Cisco WBP54G Wireless-G Bridge for Phone Adapters to connect the IP phone to a Wireless-G network instead of the wired local network.

NOTE This procedure requires the optional Cisco SPA 9000 Voice System IP Phone

PA100 power adapter to provide power to the WBP54G.

To connect your phone to the Cisco WBP54G:

STEP 1 Configure the Cisco WBP54G using the Setup Wizard. See the instructions in the

Wireless-G Bridge for Phone Adapters Quick Installation Guide

cisco.com. See Appendix A, “Where to Go From Here,” for a list of documents and locations.

STEP 2 During the Setup Wizard process, connect the Ethernet network cable of the

WBP54G to the back of the IP phone base station into the slot marked “SW.” See the “Phone Connections” graphic.

STEP 3 Connect the power cable of the WBP54G to the power port on the IP phone base.

STEP 4 Plug the IP phone power adapter into the power port of the WBP54G.

STEP 5 Plug the other end of the IP phone power adapter into an electrical outlet.

, available on

Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 20

Installing Your Phone

Connecting a PC to Your Phone (Optional)

To connect a PC to your phone (optional):

STEP 1 To provide network access to a PC, connect one end of an additional Ethernet

cable (not provided) to the PC port on the back of the phone body. See the

“Phone Connections” graphic.

STEP 2 Connect the other end of the Ethernet cable to the network port on your PC.

Connecting Wired and Wireless Headsets (Optional)

The IP phones support headsets from different manufacturers. For the latest supported models, contact your reseller. Additional information can be found at the manufacturer’s websites:

http://www.plantronics.com

http://www.jabra.com

Each brand and type of headset may require different steps for connection. Consult the documentation for your particular headset for more information. In general, to connect a headset:

• Wireless—Connect the headset’s telephone cord into the telephone port on

the back of the IP Phone.

• Wired headsets—Connect the 2.5mm connector from the headset into the

headset port on the right side of the IP phone as shown in the following graphic:

Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 21

Installing Your Phone

Verifying Phone Startup

After receiving power and network connectivity, the phone executes a boot-up sequence. During this sequence, phones with screens display the Cisco logo and then “Initializing Network”. All of the lights on the phone will flash.

After your phone is successfully connected to the network and receives a basic configuration, your phone line keys should glow green (on models with phone line keys).

On models with screens, the phone displays the standard menu for the phone. The date, name and number of the phone display on the top line of the LCD screen. At the bottom of the LCD screen, softkeys are displayed over their associated soft buttons.

On models with no screen, such as the Cisco SPA 501G, the lines should glow green and you should hear a dial tone when picking up the handset or pressing the speakerphone button.

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