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Hosted VoIP Services
GCI VoIP services v2.2
Voice Services
Welcome to GCI COM hosted VoIP services. Detailed below is a basic user guide outlining the
simplicity of the service. Depending on the type of handset you use, some of the functions will be
visible on a “soft key” (a button on the handset with the service already registered). The “soft keys”
are normally associated with digital handsets whereas analogue handsets will require a manual input
of access codes to use the service. Features of the Cisco digital handset is detailed below:
Hosted VoIP: Cisco “500” series handset Overview:
Figure1 Phone Components
The photo above shows the SPA509G to illustrate the Cisco Small Business Pro IP Phone features.
Other models differ. Numbered objects in the photo are explained in the following table.
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Hosted VoIP Services
GCI VoIP services v2.2
# Phone Feature Description
1 Handset Pick up to place or answer a call.
2 Message Waiting indicator. Displays red when a new voice message has been left. Flashes red
during incoming call.
3 LCD Screen Displays date and time, phone station name, line extensions, and softkey options. Not
available on the SPA501G.
4 Line keys Indicates phone line status. Not available on the SPA502G. When lit:
Green: Line is idle.
Red (steady): Line is active or in use. Red (blinking): Line is on hold.
Orange: Line is unregistered (cannot be used).
These keys can also be programmed by your phone system administrator to perform functions such
as speed dial, call pickup, or monitoring an extension.
5 Softkey buttons Press a softkey button to perform the action shown on the label on the LCD screen
above.
6 Navigation button Press an arrow to scroll left, right, up, or down through items shown on the LCD
screen. Not available on the SPA501G.
7 Messages button Press to access voice mail (must be set up by your phone system administrator).
8 Hold button Press to place a call on hold.
9 Setup button Press to access a menu to configure features and preferences (such as your directory
and speed dials, call history).
10 Mute button Press to mute or unmute the phone. When phone is muted, the button glows red. A
flashing mute button indicates the network connection cannot be found.
11 Volume button Press + to increase the volume and - to lower the volume of the handset, headset,
speaker (when the handset is off the phone, or ringer volume (when the handset is on the phone).
12 Headset button Push to turn the headset on or off. When the headset is on, the button glows
green.
13 Speaker button Push to turn the speaker on or off. When the speaker is on, the button glows
green.
14 Keypad Use to dial phone numbers, enter letters, and choose menu items.
How to use your handset:
Once you have dialled a number, there will be a 3 second delay before connecting the call. This is
due to the service awaiting a further command. If you complete the dialled number with the “dial”
key (left key below screen), or press the # key, this tells the system your number range is
complete and will connect the call without any further delays ie: 0161 123 4567 dial (#)
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Hosted VoIP Services
GCI VoIP services v2.2
Feature Access Codes:
When using the codes, you will be guided through the process by an automated service. For example,
if you want to access your voicemail, depress the envelope key (next to number 3), you will then be
asked to enter your pass code followed by the # key. Once entered, you will have a choice to listen to
new messages, reset your greeting etc. Set up code for Voicemail is 1379, this will need changing.
To transfer a call using a digital handset, the DND (do not disturb) key below the LCD screen will
change to xfer, depress this key followed by the number you wish to transfer to followed by dial or #.
You can then announce the call then by depressing the xfer key once more to transfer the call over.
Sequence: Xfer, extension#, announce call, xfer.
If you want to transfer unannounced, the sequence would be: Xfer, extension#, hear ring then xfer
The internal transfer/extension number is the last 3 digits of your DDI as displayed on the
handset.
Description:
Code:
Call transfer (Xfer)
soft
key
Call forward always on (to another number): *72
Call forward always off (to another number): *73
Call forward always on (to voicemail): *21
Call forward always off (to voicemail): #21
Call Park: *68
Call Park Retrieve: *88
Call Pickup: *98
Call Return: *69
Do Not Disturb on : *78
Do Not Disturb off : *79
Voicemail: *62
dial code or use soft key
dial code or use soft key
dial code or use soft key
During call press Xfer key followed by number then when
ring tone heard or call answered, Xfer key once more.
press hold key, followed by *68 then follow instructions
dial code then follow instructions
When other phone is ringing, press soft key or dial code
dial code
Additional instructions (attended announcement)
followed by forward number and # when prompted
announcment confirms deactivated
announcements confirms applied
announcment confirms deactivated
All codes should be finished by pressing the dial key or # key to activate the command.
Call Forwarding Always
Call Forwarding Always enables a user to redirect all incoming
calls
to
another phone number. Users have the option
to activate
and
deactivate the
service
by
dialling
the featur
e code.
Call Park/Retrieve
Enables a user to hold a call and to retrieve it from another station within the group. To
park a call, a user depresses the hold key and dials the call park feature code. The call
is parked and the caller is held. To retrieve the call, the user goes to any phone in the
group and dials the call retrieve feature code, followed by the user’s extension. The call
is retrieved and connected to the retrieving user.
Call Pickup
Enables a user to answer any ringing line within their pick up group. To pickup a ringing
call, a user dials the call pick up feature code. The user is then connected to the caller.
If more than one line in the pickup group is ringing, the call that has been ringing the
longest is answered.
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Hosted VoIP Services
GCI VoIP services v2.2
Call Return
Enables a user to call the last party that called, whether or not the call was answered.
To call back the last party that called, the user dials the call recall feature code. The
system stores the number of the last party to call, and connects the user to that party.
Do Not Disturb
Allows users to set their station as unavailable so that incoming calls are given a busy
tone. Users have the option to activate and deactivate the service by dialling a feature
code or configuring the service via their web interface. A status indicator on the Toolbar
identifies whether this service is enabled.
Voicemail
By accessing the Voice Portal from any phone, users can listen to, save, and delete
each message, as well as move to the previous or next message. During the playback
of a message, users have the option of skipping forward, skipping back, or pausing.
Replies to message senders can be sent, and messages can be forwarded with an
introductory message to one or more group members, or to the entire group. The Voice
Portal also enables users to record their name and multiple personal greetings for busy
and unavailable.
For Help please see contact details below:
Email: service.helpdesk@gcicom.net
Service desk direct dial: 0844 443 3538
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