Cisco Systems 4027669 User Manual 2
Cisco Model DPQ2160 and EPQ2160 DOCSIS 2.0 Cable Modem User Guide
In This Document
IMPORTANT SAFETY INSTRUCTIONS ...............................................................2
FCC Compliance.........................................................................................................7
Introduction.................................................................................................................8
What's In the Carton?.................................................................................................9
Front Panel Description ...........................................................................................10
Back Panel Description ............................................................................................11
Where Is the Best Location for My Cable Modem?..............................................12
What Are the System Requirements for Internet Service?..................................13
How Do I Set Up My High-Speed Internet Access Account? ............................14
How Do I Connect My Devices to Use the Internet?...........................................15
How Do I Configure TCP/IP Protocol? ................................................................17
How Do I Install USB Drivers? ...............................................................................20
How Do I Mount the Modem on a Wall? (Optional)...........................................22
Having Difficulty? ....................................................................................................24
Tips for Improved Performance .............................................................................26
How Do I Renew the IP Address on My PC?.......................................................27
Front Panel LED Status Indicator Functions.........................................................28
Notices........................................................................................................................30
IMPORTANT SAFETY INSTRUCTIONS
IMPORTANT SAFETY INSTRUCTIONS
Notice to Installers
The servicing instructions in this notice are for use by qualified service personnel only. To reduce the
risk of electric shock, do not perform any servicing other than that contained in the operating
instructions, unless you are qualified to do so.
Notice à l’attention des installateurs de réseaux câblés
Les instructions relatives aux interventions d’entretien, fournies dans la présente notice, s’adressent
exclusivement au personnel technique qualifié. Pour réduire les risques de chocs électriques, n’effectuer
aucune intervention autre que celles décrites dans le mode d'emploi et les instructions relatives au
fonctionnement, à moins que vous ne soyez qualifié pour ce faire.
2 4028103 Rev A
IMPORTANT SAFETY INSTRUCTIONS
Mitteilung für CA TV-Techniker
Die in dieser Mitteilung aufgeführten Wartungsanweisungen sind ausschließlich für qualifiziertes
Fachpersonal bestimmt. Um die Gefahr eines elektrischen Schlags zu reduzieren, sollten Sie keine
Wartungsarbeiten durchführen, die nicht ausdrücklich in der Bedienungsanleitung aufgeführt sind,
außer Sie sind zur Durchführung solcher Arbeiten qualifiziert.
Aviso a los instaladores de sistemas CATV
Las instrucciones de reparación contenidas en el presente aviso son para uso exclusivo por parte de
personal de mantenimiento cualificado. Con el fin de reducir el riesgo de descarga eléctrica, no realice
ninguna otra operación de reparación distinta a las contenidas en las instrucciones de funcionamiento, a
menos que posea la cualificación necesaria para hacerlo.
20080814_Installer820_Intl
4028103 Rev A 3
IMPORTANT SAFETY INSTRUCTIONS
IMPORTANT SAFETY INSTRUCTIONS
1) Read these instructions.
2) Keep these instructions.
3) Heed all warnings.
4) Follow all instructions.
5) Do not use this apparatus near water.
6) Clean only with dry cloth.
Do not block any ventilation openings. Install in accordance with the manufacturer's
7)
instructions.
Do not install near any heat sources such as radiators, heat registers, stoves, or other
8)
apparatus (including amplifiers) that produce heat.
Do not defeat the safety purpose of the polarized or grounding-type plug. A
9)
polarized plug has two blades with one wider than the other. A grounding-type plug
has two blades and a third grounding prong. The wide blade or the third prong are
provided for your safety. If the provided plug does not fit into your outlet, consult an
electrician for replacement of the obsolete outlet.
Protect the power cord from being walked on or pinched particularly at plugs,
10)
convenience receptacles, and the point where they exit from the apparatus.
11) Only use attachments/accessories specified by the manufacturer.
Use only with the cart, stand, tripod, bracket, or table specified by the manufacturer,
12)
or sold with the apparatus. When a cart is used, use caution when moving the
cart/apparatus combination to avoid injury from tip-over.
Unplug this apparatus during lightning storms or when unused for long periods of
13)
time.
Refer all servicing to qualified service personnel. Servicing is required when the
14)
apparatus has been damaged in any way, such as a power-supply cord or plug is
damaged, liquid has been spilled or objects have fallen into the apparatus, the
apparatus has been exposed to rain or moisture, does not operate normally, or has
been dropped.
Power Source Warning
A label on this product indicates the correct power source for this product. Operate this product only
from an electrical outlet with the voltage and frequency indicated on the product label. If you are
uncertain of the type of power supply to your home or business, consult your service provider or your
local power company.
The AC inlet on the unit must remain accessible and operable at all times.
Ground the Product
WARNING: Avoid electric shock and fire hazard! If this product connects to coaxial
cable wiring, be sure the cable system is grounded (earthed). Grounding provides some
protection against voltage surges and built-up static charges.
4 4028103 Rev A
IMPORTANT SAFETY INSTRUCTIONS
Protect the Product from Lightning
In addition to disconnecting the AC power from the wall outlet, disconnect the signal inputs.
V erify the Power Source from the On/Off Power Light
When the on/off power light is not illuminated, the apparatus may still be connected to the power
source. The light may go out when the apparatus is turned off, regardless of whether it is still plugged
into an AC power source.
Eliminate AC Mains Overloads
WARNING: Avoid electric shock and fire hazard! Do not overload AC mains, outlets,
extension cords, or integral convenience receptacles. For products that require battery
power or other power sources to operate them, refer to the operating instructions for
those products.
Provide V entilation and Select a Location
Remove all packaging material before applying power to the product.
Do not place this apparatus on a bed, sofa, rug, or similar surface.
Do not place this apparatus on an unstable surface.
Do not install this apparatus in an enclosure, such as a bookcase or rack, unless the installation
provides proper ventilation.
Do not place entertainment devices (such as VCRs or DVDs), lamps, books, vases with liquids, or
other objects on top of this product.
Do not block ventilation openings.
Protect from Exposure to Moisture and Foreign Objects
WARNING: Avoid electric shock and fire hazard! Do not expose this product to
dripping or splashing liquids, rain, or moisture. Objects filled with liquids, such as
vases, should not be placed on this apparatus.
WARNING: Avoid electric shock and fire hazard! Unplug this product before cleaning.
Do not use a liquid cleaner or an aerosol cleaner. Do not use a magnetic/static cleaning
device (dust remover) to clean this product.
WARNING: Avoid electric shock and fire hazard! Never push objects through the
openings in this product. Foreign objects can cause electrical shorts that can result in
electric shock or fire.
4028103 Rev A 5
IMPORTANT SAFETY INSTRUCTIONS
Service Warnings
WARNING: Avoid electric shock! Do not open the cover of this product. Opening or
removing the cover may expose you to dangerous voltages. If you open the cover, your
warranty will be void. This product contains no user-serviceable parts.
Check Product Safety
Upon completion of any service or repairs to this product, the service technician must perform safety
checks to determine that this product is in proper operating condition.
Protect the Product When Moving It
Always disconnect the power source when moving the apparatus or connecting or disconnecting
cables.
20090326_Modem No Battery_Safety
6 4028103 Rev A
FCC Compliance
FCC Compliance
United States FCC Compliance
This device has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against such interference in a residential installation. This equipment generates,
uses, and can radiate radio frequency energy. If not installed and used in accordance with the
instructions, it may cause harmful interference to radio communications. However, there is
no guarantee that interference will not occur in a particular installation. If this equipment
does cause harmful interference to radio or television reception, which can be determined by
turning the equipment OFF and ON, the user is encouraged to try to correct the interference
by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
Consult the service provider or an experienced radio/television technician for help.
Any changes or modifications not expressly approved by Cisco Systems, Inc., could void the
user's authority to operate the equipment.
The information shown in the FCC Declaration of Conformity paragraph below is a
requirement of the FCC and is intended to supply you with information regarding the FCC
approval of this device. The phone numbers listed are for FCC-related questions only and not
intended for questions regarding the connection or operation for this device. Please contact your
service provider for any questions you may have regarding the operation or installation of this device.
Declaration of Conformity
This device complies with Part 15 of FCC
Rules. Operation is subject to the following two
conditions: 1) the device may not cause
harmful interference, and 2) the device must
accept any interference received, including
interference that may cause undesired
operation.
Lawrenceville, Georgia 30044 USA
Data Cable Modem
Model: DPQ2160/EPQ2160
Manufactured by:
Cisco Systems, Inc.
5030 Sugarloaf Parkway
Telephone: 770-236-1077
Canada EMI Regulation
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la class B est conforme à la norme NMB-003 du Canada.
20081121 FCC Standard
4028103 Rev A 7
Introduction
Introduction
Welcome to the exciting world of high-speed Internet access. Your new Model
DPQ2160 or EPQ2160 DOCSIS® 2.0 Cable Modem offers high-end performance and
unsurpassed reliability. With your new DPQ2160 or EPQ2160, your Internet
enjoyment and business productivity will surely soar.
This guide provides procedures and recommendations for placing, installing,
configuring, operating, and troubleshooting your DPQ2160 or EPQ2160.
Benefits and Features
Your new DPQ2160 or EPQ2160 offers the following outstanding benefits and
features:
Provides a high-speed broadband Internet connection that energizes your online
experience, which makes downloading and sharing files and photos with your
family and friends hassle free
Features Plug and Play operation for easy set up and installation
Includes both USB and Ethernet connections
Allows vertical or horizontal placement
Allows automatic software upgrades by your cable service provider
Enhances interoperability with most service providers by complying with the
following specifications to deliver high-end performance and reliability:
- DPQ2160: Designed to meet the specifications for DOCSIS 2.0 and is
backward compatible with DOCSIS 1.1 and 1.0
- EPQ2160: Designed to meet the specifications for EuroDOCSIS™ 2.0 and is
backward compatible with EuroDOCSIS 1.1 and 1.0
8 4028103 Rev A
What's In the Carton?
What's In the Carton?
When you receive your cable modem, you should check the equipment and
accessories to verify that each item is in the carton and that each item is undamaged.
The carton contains the following items:
One Model DPQ2160/EPQ2160
Cable Modem
One power cord
One Ethernet cable
(CAT5/RJ-45)
One USB cable (not included
with all models)
One CD-ROM containing the
user guide and the USB drivers
If any of these items are missing or damaged, please contact your cable service
provider for assistance.
Note: You will need an optional cable signal splitter and additional standard RF
coaxial cables if you want to connect a VCR, a Digital Home Communications
Terminal (DHCT) or a set-top converter, or a TV to the same cable connection as
your cable modem.
4028103 Rev A 9
Front Panel Description
Front Panel Description
The front panel of your cable modem provides LED status lights that indicate how
well and at what state your cable modem is operating. After the cable modem is
successfully registered on the network, the POWER and CABLE status indicators
illuminate continuously to show that the cable modem is active and fully
operational. See Functions of Front Panel LED Status Indicators for more
information on front panel LED status indicator functions.
1 POWER—Illuminates solid green to indicate that AC power is being applied to
the cable modem.
2 DS (Downstream)—Indicates the status of the connection for receiving data.
Illuminates during normal operation
3 US (Upstream)—Indicates the status of the connection for sending data.
Illuminates during normal operation
4 ONLINE—Illuminates solid green when the cable modem is registered on the
network and fully operational. This indicator blinks to indicate one of the
following conditions:
- The cable modem is booting up and not ready for data
- The cable modem is scanning the network and attempting to register
- The cable modem has lost registration on the network and will continue
blinking until it registers again
5 LINK—Illuminates solid green to indicate that an Ethernet/USB carrier is
present and blinks to indicate that Ethernet/USB data is being transferred
between the PC and the cable modem
10 4028103 Rev A
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