Cisco Systems 3800 User Manual

Introduction to Cisco 3800 Series Routers Hardware Documentation

This introduction discusses the objectives, audience, and conventions of hardware documentation for Cisco 3800 series integrated services routers, and describes related documents where you can find additional information. It contains the following sections:

• Objectives and Organization, page 1

• Audience, page 2

• Conventions, page 2

• Safety Warnings, page 3

• Related Documentation, page 9

• Cisco 90-Day Limited Hardware Warranty Terms, page 10

• Obtaining Documentation, page 11

• Documentation Feedback, page 12

• Obtaining Technical Assistance, page 12

• Obtaining Additional Publications and Information, page 13

Objectives and Organization

This series of documents provides comprehensive hardware information for Cisco 3800 series integrated services routers. It includes the following modules:

• Overview of Cisco 3800 Series Routers

• Preinstallation Requirements and Planning for Cisco 3800 Series Routers

• Installing Cisco 3800 Series Routers in an Equipment Rack

• Connecting Cables to Cisco 3800 Series Routers

• Powering Up Cisco 3800 Series Routers

• Troubleshooting Cisco 3800 Series Routers

• Installing Network Modules in Cisco 3800 Series Routers

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• Installing Interface Cards in Cisco 3800 Series Routers

• Installing SFP Modules in Cisco 3800 Series Routers

Introduction to Hardware Documentation

Audience

• Installing CompactFlash Memory Cards in Cisco 3800 Series Routers

• Installing and Upgrading Internal Components in Cisco 3800 Series Routers

For software configuration information, see the Cisco 3800 series software configuration documents and the Cisco IOS configuration guides and command references. These publications are available online on Cisco.com. See the “Obtaining Documentation” section on page 11 for more information.

For warranty, service, and support information, see the “Cisco 90-Day Limited Hardware Warranty

Terms” section on page 10.

These documents describe several router models that are similar in functionality, but differ in certain respects. Some information may not apply to all router models.

These documents are intended for the person installing, configuring, and maintaining the router, who should be familiar with electronic circuitry and wiring practices and have experience as an electronic or electromechanical technician. Certain identified procedures should be performed only by trained and qualified personnel.

Conventions

These documents use the conventions listed in Tab le 1.

Table 1 Document Conventions

Convention Description

boldface font Commands and keywords.

italic font Variables for which you supply values.

[ ] Optional keywords or arguments.

{x | y | z} A choice of required keywords. You must select exactly one.

screen font

boldface screen font Information you must enter.

< > Nonprinting characters, such as passwords, appear in angle brackets in contexts where italics are

[ ] Default responses to system prompts.

Note Means reader take note. Notes contain helpful suggestions or references to material not covered in the

Information displayed on the screen.

not available.

manual.

Timesaver Means the described action saves time. You can save time by performing the action described in the

paragraph.

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Tip Means the following information will help you solve a problem. The tips information might not be

troubleshooting or even an action, but could be useful information, similar to a Timesaver.

Caution Means reader be careful. In this situation, you might do something that could result in equipment

damage or loss of data.

Safety Warnings

Safety warnings appear throughout these documents in procedures that, if performed incorrectly, may harm you. A warning symbol precedes each warning statement. To see translations of the warnings that appear in this publication, see the Cisco 3800 Series Routers Regulatory Compliance and Safety Information document that accompanied your router.

Safety Warnings

Warning

Waarschuwing

Varoitus

IMPORTANT SAFETY INSTRUCTIONS

This warning symbol means danger. You are in a situation that could cause bodily injury. Before you work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents. Use the statement number provided at the end of each warning to locate its translation in the translated safety warnings that accompanied this device.

SAVE THESE INSTRUCTIONS

BELANGRIJKE VEILIGHEIDSINSTRUCTIES

Dit waarschuwingssymbool betekent gevaar. U verkeert in een situatie die lichamelijk letsel kan veroorzaken. Voordat u aan enige apparatuur gaat werken, dient u zich bewust te zijn van de bij elektrische schakelingen betrokken risico's en dient u op de hoogte te zijn van de standaard praktijken om ongelukken te voorkomen. Gebruik het nummer van de verklaring onderaan de waarschuwing als u een vertaling van de waarschuwing die bij het apparaat wordt geleverd, wilt raadplegen.

BEWAAR DEZE INSTRUCTIES

TÄRKEITÄ TURVALLISUUSOHJEITA

Tämä varoitusmerkki merkitsee vaaraa. Tilanne voi aiheuttaa ruumiillisia vammoja. Ennen kuin käsittelet laitteistoa, huomioi sähköpiirien käsittelemiseen liittyvät riskit ja tutustu onnettomuuksien yleisiin ehkäisytapoihin. Turvallisuusvaroitusten käännökset löytyvät laitteen mukana toimitettujen käännettyjen turvallisuusvaroitusten joukosta varoitusten lopussa näkyvien lausuntonumeroiden avulla.

Statement 1071

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SÄILYTÄ NÄMÄ OHJEET

Introduction to Hardware Documentation

Safety Warnings

Attention

Warnung

Avvertenza

IMPORTANTES INFORMATIONS DE SÉCURITÉ

Ce symbole d'avertissement indique un danger. Vous vous trouvez dans une situation pouvant entraîner des blessures ou des dommages corporels. Avant de travailler sur un équipement, soyez conscient des dangers liés aux circuits électriques et familiarisez-vous avec les procédures couramment utilisées pour éviter les accidents. Pour prendre connaissance des traductions des avertissements figurant dans les consignes de sécurité traduites qui accompagnent cet appareil, référez-vous au numéro de l'instruction situé à la fin de chaque avertissement.

CONSERVEZ CES INFORMATIONS

WICHTIGE SICHERHEITSHINWEISE

Dieses Warnsymbol bedeutet Gefahr. Sie befinden sich in einer Situation, die zu Verletzungen führen kann. Machen Sie sich vor der Arbeit mit Geräten mit den Gefahren elektrischer Schaltungen und den üblichen Verfahren zur Vorbeugung vor Unfällen vertraut. Suchen Sie mit der am Ende jeder Warnung angegebenen Anweisungsnummer nach der jeweiligen Übersetzung in den übersetzten Sicherheitshinweisen, die zusammen mit diesem Gerät ausgeliefert wurden.

BEWAHREN SIE DIESE HINWEISE GUT AUF.

IMPORTANTI ISTRUZIONI SULLA SICUREZZA

Questo simbolo di avvertenza indica un pericolo. La situazione potrebbe causare infortuni alle persone. Prima di intervenire su qualsiasi apparecchiatura, occorre essere al corrente dei pericoli relativi ai circuiti elettrici e conoscere le procedure standard per la prevenzione di incidenti. Utilizzare il numero di istruzione presente alla fine di ciascuna avvertenza per individuare le traduzioni delle avvertenze riportate in questo documento.

Advarsel

Aviso

CONSERVARE QUESTE ISTRUZIONI

VIKTIGE SIKKERHETSINSTRUKSJONER

Dette advarselssymbolet betyr fare. Du er i en situasjon som kan føre til skade på person. Før du begynner å arbeide med noe av utstyret, må du være oppmerksom på farene forbundet med elektriske kretser, og kjenne til standardprosedyrer for å forhindre ulykker. Bruk nummeret i slutten av hver advarsel for å finne oversettelsen i de oversatte sikkerhetsadvarslene som fulgte med denne enheten.

TA VARE PÅ DISSE INSTRUKSJONENE

INSTRUÇÕES IMPORTANTES DE SEGURANÇA

Este símbolo de aviso significa perigo. Você está em uma situação que poderá ser causadora de lesões corporais. Antes de iniciar a utilização de qualquer equipamento, tenha conhecimento dos perigos envolvidos no manuseio de circuitos elétricos e familiarize-se com as práticas habituais de prevenção de acidentes. Utilize o número da instrução fornecido ao final de cada aviso para localizar sua tradução nos avisos de segurança traduzidos que acompanham este dispositivo.

GUARDE ESTAS INSTRUÇÕES

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Safety Warnings

¡Advertencia!

Varning!

INSTRUCCIONES IMPORTANTES DE SEGURIDAD

Este símbolo de aviso indica peligro. Existe riesgo para su integridad física. Antes de manipular cualquier equipo, considere los riesgos de la corriente eléctrica y familiarícese con los procedimientos estándar de prevención de accidentes. Al final de cada advertencia encontrará el número que le ayudará a encontrar el texto traducido en el apartado de traducciones que acompaña a este dispositivo.

GUARDE ESTAS INSTRUCCIONES

VIKTIGA SÄKERHETSANVISNINGAR

Denna varningssignal signalerar fara. Du befinner dig i en situation som kan leda till personskada. Innan du utför arbete på någon utrustning måste du vara medveten om farorna med elkretsar och känna till vanliga förfaranden för att förebygga olyckor. Använd det nummer som finns i slutet av varje varning för att hitta dess översättning i de översatta säkerhetsvarningar som medföljer denna anordning.

SPARA DESSA ANVISNINGAR

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Introduction to Hardware Documentation

Safety Warnings

Aviso

Advarsel

INSTRUÇÕES IMPORTANTES DE SEGURANÇA

Este símbolo de aviso significa perigo. Você se encontra em uma situação em que há risco de lesões corporais. Antes de trabalhar com qualquer equipamento, esteja ciente dos riscos que envolvem os circuitos elétricos e familiarize-se com as práticas padrão de prevenção de acidentes. Use o número da declaração fornecido ao final de cada aviso para localizar sua tradução nos avisos de segurança traduzidos que acompanham o dispositivo.

GUARDE ESTAS INSTRUÇÕES

VIGTIGE SIKKERHEDSANVISNINGER

Dette advarselssymbol betyder fare. Du befinder dig i en situation med risiko for legemesbeskadigelse. Før du begynder arbejde på udstyr, skal du være opmærksom på de involverede risici, der er ved elektriske kredsløb, og du skal sætte dig ind i standardprocedurer til undgåelse af ulykker. Brug erklæringsnummeret efter hver advarsel for at finde oversættelsen i de oversatte advarsler, der fulgte med denne enhed.

GEM DISSE ANVISNINGER

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Safety Warnings

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Introduction to Hardware Documentation

Safety Warnings

Introduction to Hardware Documentation

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Cisco 90-Day Limited Hardware Warranty Terms

There are special terms applicable to your hardware warranty and various services that you can use during the warranty period. Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com. Follow these steps to access and download the Cisco Information Packet and your warranty and license agreements from Cisco.com.

1. Launch your browser, and go to this URL:

http://www.cisco.com/univercd/cc/td/doc/es_inpck/cetrans.htm

The Warranties and License Agreements page appears.

2. To read the Cisco Information Packet, follow these steps: a. Click the Information Packet Number field, and make sure that the part number

78-5235-03A0 is highlighted.

b. Select the language in which you would like to read the document. c. Click Go.

The Cisco Limited Warranty and Software License page from the Information Packet appears.

d. Read the document online, or click the PDF icon to download and print the document in Adobe

Portable Document Format (PDF).

Note You must have Adobe Acrobat Reader to view and print PDF files. You can download

the reader from Adobe’s website: http://www.adobe.com

3. To read translated and localized warranty information about your product, follow these steps: a. Enter this part number in the Warranty Document Number field:

78-5236-01C0

b. Select the language in which you would like to read the document. c. Click Go.

The Cisco warranty page appears.

d. Review the document online, or click the PDF icon to download and print the document in

Adobe Portable Document Format (PDF).

You can also contact the Cisco service and support website for assistance:

http://www.cisco.com/public/Support_root.shtml.

Duration of Hardware Warranty

Ninety (90) days.

Replacement, Repair, or Refund Policy for Hardware

Cisco or its service center will use commercially reasonable efforts to ship a replacement part within ten (10) working days after receipt of a Return Materials Authorization (RMA) request. Actual delivery times can vary, depending on the customer location.

Cisco reserves the right to refund the purchase price as its exclusive warranty remedy.

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To Receive a Return Materials Authorization (RMA) Number

Contact the company from whom you purchased the product. If you purchased the product directly from Cisco, contact your Cisco Sales and Service Representative.

Complete the information below, and keep it for reference:

Company product purchased from

Company telephone number

Product model number

Product serial number

Maintenance contract number

Obtaining Documentation

Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems.

Obtaining Documentation

Cisco.com

You can access the most current Cisco documentation at this URL:

http://www.cisco.com/univercd/home/home.htm

You can access the Cisco website at this URL:

http://www.cisco.com

You can access international Cisco websites at this URL:

http://www.cisco.com/public/countries_languages.shtml

Ordering Documentation

You can find instructions for ordering documentation at this URL:

http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm

You can order Cisco documentation in these ways:

• Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from

the Ordering tool:

http://www.cisco.com/en/US/partner/ordering/index.shtml

• Nonregistered Cisco.com users can order documentation through a local account representative by

calling Cisco Systems Corporate Headquarters (California, USA) at 408 526-7208 or, elsewhere in North America, by calling 800 553-NETS (6387).

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Introduction to Hardware Documentation

Documentation Feedback

You can send comments about technical documentation to bug-doc@cisco.com.

You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:

Cisco Systems Attn: Customer Document Ordering 170 West Tasman Drive San Jose, CA 95134-9883

We appreciate your comments.

Obtaining Technical Assistance

For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, Cisco Technical Support provides 24-hour-a-day, award-winning technical assistance. The Cisco Technical Support Website on Cisco.com features extensive online support resources. In addition, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not hold a valid Cisco service contract, contact your reseller.

Cisco Technical Support Website

The Cisco Technical Support Website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, 365 days a year at this URL:

http://www.cisco.com/techsupport

Access to all tools on the Cisco Technical Support Website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:

http://tools.cisco.com/RPF/register/register.do

Submitting a Service Request

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool automatically provides recommended solutions. If your issue is not resolved using the recommended resources, your service request will be assigned to a Cisco TAC engineer. The TAC Service Request Tool is located at this URL:

http://www.cisco.com/techsupport/servicerequest

For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco TAC engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.

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To open a service request by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227) EMEA: +32 2 704 55 55 USA: 1 800 553 2447

For a complete list of Cisco TAC contacts, go to this URL:

http://www.cisco.com/techsupport/contacts

Definitions of Service Request Severity

To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.

Severity 1 (S1)—Your network is “down,” or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Severity 3 (S3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

• Cisco Marketplace provides a variety of Cisco books, reference guides, and logo merchandise. Visit

Cisco Marketplace, the company store, at this URL:

http://www.cisco.com/go/marketplace/

• The Cisco Product Catalog describes the networking products offered by Cisco Systems, as well as

ordering and customer support services. Access the Cisco Product Catalog at this URL:

http://cisco.com/univercd/cc/td/doc/pcat/

• Cisco Press publishes a wide range of general networking, training and certification titles. Both new

and experienced users will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press at this URL:

http://www.ciscopress.com

• Packet magazine is the Cisco Systems technical user magazine for maximizing Internet and

networking investments. Each quarter, Packet delivers coverage of the latest industry trends, technology breakthroughs, and Cisco products and solutions, as well as network deployment and troubleshooting tips, configuration examples, customer case studies, certification and training information, and links to scores of in-depth online resources. You can access Packet magazine at this URL:

http://www.cisco.com/packet

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Introduction to Hardware Documentation

Obtaining Additional Publications and Information

• iQ Magazine is the quarterly publication from Cisco Systems designed to help growing companies

learn how they can use technology to increase revenue, streamline their business, and expand services. The publication identifies the challenges facing these companies and the technologies to help solve them, using real-world case studies and business strategies to help readers make sound technology investment decisions. You can access iQ Magazine at this URL:

http://www.cisco.com/go/iqmagazine

• Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering

professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:

http://www.cisco.com/ipj

• World-class networking training is available from Cisco. You can view current offerings at

this URL:

http://www.cisco.com/en/US/learning/index.html

CCVP, the Cisco Logo, and the Cisco Square Bridge logo are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn is a service mark of Cisco Systems, Inc.; and Access Registrar, Aironet, BPX, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, CCSP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Cisco Unity, Enterprise/Solver, EtherChannel, EtherFast, EtherSwitch, Fast Step, Follow Me Browsing, FormShare, GigaDrive, GigaStack, HomeLink, Interne Quotient, IOS, iPhone, IP/TV, iQ Expertise, the iQ logo, iQ Net Readiness Scorecard, iQuick Study, LightStream, Linksys, MeetingPlace, MGX, Networking Academy, Network Registrar, Pack et , PIX, ProConnect, RateMUX, ScriptShare, SlideCast, SMARTnet, StackWise, The Fastest Way to Increase Your Internet Quotient, and TransPath are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain othe countries.

All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0612R)

Introduction to Hardware Documentation

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Overview of Cisco 3800 Series Routers

Cisco 3800 series integrated services routers are part of a new generation of routers that incorporate high-performance integrated data, voice, video, and virtual private network (VPN) capability, including hardware-based VPN encryption acceleration, in a modular design that provides the flexibility to configure your router according to your needs. These routers provide built-in Gigabit Ethernet LAN interface ports, and you can add a wide variety of LAN and WAN ports with interchangeable network modules and interface cards. Cisco 3800 series routers are designed for branch office installations that need integrated low-density switching, security, voice, IP telephony, video, content networking, and concurrent applications.

This document describes the features and specifications of Cisco 3800 series routers, and includes the following sections:

• Router Descriptions, page 1

• Product Identification, page 5

• Built-In Ports, page 6

• Module and Interface Card Capacity, page 7

• Port Numbering, page 9

• Memory, page 11

• Power, page 11

• LED Indicators, page 12

• Ventilation, page 12

• Real-Time Clock and Battery, page 12

• Technical Specifications, page 12

• Regulatory Compliance, page 15

Router Descriptions

There are two routers in the Cisco 3800 series—the Cisco 3825 router and the Cisco 3845 router. The Cisco 3825 router (shown in Figure 1 to Figure 4) is two rack units (3.5 inches) high. The Cisco 3845 router (shown in Figure 5 to Figure 8) is three rack units (5.25 inches) high.

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Overview of Cisco 3800 Series Routers

Router Descriptions

Figure 1 Front View of Cisco 3825 Router

Figure 2 Front Panel of Cisco 3825 Router

COMPACT FLASH

117040

100-240 V~ 3A

50/60 Hz

SYS

ACT

AUX

SYS

PWR

RPS

DO NOT REMOVE DURING NETWORK OPERATION

COMPACT FLASH

1 Cisco Redundant Power System (RPS) connector 4 LED indicators 2 CompactFlash memory card slot 5 Power switch 3 USB ports 6 Power connector (AC shown)

Figure 3 Rear View of Cisco 3825 Router

35x

GE1

10/100/1000 Base-Tx

17x

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AIM0 AIM1 PVDM0

PVDM1

PVDM2 PVDM3

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Overview of Cisco 3800 Series Routers

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Figure 4 Rear Panel of Cisco 3825 Router

Router Descriptions

NMDESW36

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12x 4x 11x 3x 10x 2x 9x 1x 8x 0x

FastEthernet Ports

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22x 4x 21x 3x 20x 2x 19x 1x 18x 0x29x 11x 28x 10x 27x 9x 26x 8x 25x 17 24x 6x35x 17x 34x 16x 33x 15x 32x 14x 31x 13x 30x 12x

Ext Pwr

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H W I C

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1 Network module slot 2 6 HWIC slot 2 2 Screw holes for grounding lug 7 HWIC slot 0 3 Network module slot 1 8 Console and auxiliary ports 4 HWIC slot 3 9 Gigabit Ethernet ports 5 HWIC slot 1 10 Slot for optional SFP module

Figure 5 Front View of Cisco 3845 Router

GE 0/1

CONSOLE

LNK

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AUX

Cisco 3825

LNK

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GE 0/0

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987654

116842

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117045

Overview of Cisco 3800 Series Routers

Router Descriptions

Figure 6 Front Panel of Cisco 3845 Router

2 3 4

1 LED indicators 3 Power connector (AC shown) 2 Power switch 4 Location of optional second power supply

Figure 7 Rear View of Cisco 3845 Router

116843

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Overview of Cisco 3800 Series Routers

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Figure 8 Rear Panel of Cisco 3845 Router

Product Identification

1 2

CONSOLE

AUX

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HWIC 3

HWIC 2

Do Not Remove During Network Operation

5 7

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CISCO3845

13121110

1 USB ports 8 Gigabit Ethernet ports 2 Console and auxiliary ports 9 Slot for optional SFP module 3 HWIC slot 3 10 Network module slot 4 4 HWIC slot 2 11 Network module slot 2 5 HWIC slot 1 12 Network module slot 3 6 LED indicators 13 Network module slot 1 7 HWIC slot 0 14 Screw holes for grounding lug

SFP

116844

Product Identification

The serial number for Cisco 3800 series routers is located near the right edge of the rear panel. Figure 9 shows the location on Cisco 3825 routers. Figure 10 shows the location on Cisco 3845 routers.

Figure 9 Cisco 3825 Router Serial Number Location

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121294 781-00282-01 C0

SN: XXXNNNNXXXX

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Overview of Cisco 3800 Series Routers

Built-In Ports

Figure 10 Cisco 3845 Router Serial Number Location

15x

Note The serial number for Cisco 3825 and Cisco 3845 routers is 11 characters long.

stEth

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, 781-00283-01 B0

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Cisco Product Identification Tool

The Cisco Product Identification tool provides detailed illustrations and descriptions showing where to locate serial number labels on Cisco products. It includes the following features:

• A search option that allows browsing for models using a tree-structured product hierarchy

• A search field on the final results page making it easier to look up multiple products

• End-of-sale products are clearly identified in results lists

The tool streamlines the process of locating serial number labels and identifying products. Serial number information expedites the entitlement process and is important for access to support services.

The Cisco Product Identification tool can be accessed at the following URL:

http://tools.cisco.com/Support/CPI/index.do

Built-In Ports

Cisco 3800 series routers provide the following built-in ports:

• Two 1000BASE-T Gigabit Ethernet ports with RJ-45 connectors for shielded twisted pair. One of

these ports provides a slot for an optional small-form-factor pluggable (SFP) module.

• One RJ-45 console port for connecting to a terminal.

• One RJ-45 auxiliary port for connecting to a modem.

• Two built-in USB 1.1 ports to support USB devices qualified and approved by Cisco. No approved

USB devices are currently available, but enhancements are planned to provide additional flexibility and functionality.

• Cisco Redundant Power System connector (Cisco 3825 router only).

Overview of Cisco 3800 Series Routers

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Module and Interface Card Capacity

Optional network modules and interface cards provide Cisco 3800 series routers with additional interfaces or functionality.

Network Modules

Network modules install directly into slots in the rear of the router. The Cisco 3845 router supports online insertion and removal (OIR, or hot swap) of network modules. The Cisco 3825 router does not support OIR.

Caution The Cisco 3845 router supports OIR with similar modules only. If you remove a network module, along

with any installed WAN or voice interface cards, install another module and card combination exactly like it.

Caution The Cisco 3825 router does not support OIR of network modules. To avoid damaging the module, you

must turn off electrical power and disconnect network cables before you insert the module into a router slot.

Module and Interface Card Capacity

The Cisco 3825 router provides two slots for network modules. The lower network module slot of this router, labeled 1 on the rear panel, can hold either of the following sizes of network modules:

• One single-wide network module

• One extended single-wide network module

The upper network module slot of the Cisco 3825 router, labeled 2 on the rear panel, can hold any of the following sizes of network modules:

• One single-wide network module

• One extended single-wide network module

• One double-wide network module

• One extended double-wide network module

The Cisco 3845 router provides four slots for network modules, labeled 1, 2, 3, and 4 on the rear panel. Each slot can hold either of the following sizes of network modules:

• One single-wide network module

• One extended single-wide network module

Slots 1 and 2 can also be combined to hold either of the following sizes of network modules:

• One double-wide network module

• One extended double-wide network module

Slots 3 and 4 can be combined in the same way to hold one double-wide or extended double-wide network module.

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Overview of Cisco 3800 Series Routers

Module and Interface Card Capacity

Note The terms single-wide, extended single-wide, double-wide, and extended double-wide refer to the

physical size of a network module. Enhanced network modules offer additional functionality; this functionality is not directly related to the module’s size.

Note The Cisco 3825 router supports one high-density analog-digital extension module for voice and fax. The

Cisco 3845 module supports two of these modules.

Certain network module configurations require the installation or removal of a slot divider in the module slot. All configurations require blank faceplates or slot adapters to be installed over unused slots for cooling, electromagnetic interference (EMI) reduction, and safety. Procedures for installing network modules, slot dividers, slot adapters, and blank faceplates are described in “Installing Network Modules

in Cisco 3800 Series Routers” and the Cisco Network Modules Hardware Installation Guide.

Interface Cards

Interface cards install either into slots in the rear of the router, or into slots in network modules. Interface cards come in the following types:

• WAN interface card (WIC)

• Voice interface card (VIC)

• Voice/data T1/E1 WAN interface card (VWIC)

• High-speed WAN interface card (HWIC)

Note You can insert any kind of interface card—WIC, VIC, VWIC, or HWIC—into a router HWIC slot.

HWICs must be installed directly into router slots, not into network modules.

The Cisco 3825 router and the Cisco 3845 router each provide four interface card slots, labeled on the rear panel by HWIC and a number. Each slot can be occupied by one single-wide WIC, VIC, VWIC, or HWIC.

In addition, the HWIC 0 and HWIC 1 slots can be combined to hold one double-wide HWIC. The HWIC 2 and HWIC 3 slots can also be combined to hold one double-wide HWIC.

Note Although the HWIC 1 and HWIC 2 slots on the Cisco 3845 router are adjacent to each other, they cannot

be combined to hold a double-wide HWIC.

The maximum capacity of Cisco 3800 series routers for interface cards inserted directly into the chassis is four WICs, VICs, VWICs, or HWICs, or two double-wide HWICs.

Caution Cisco 3800 series routers do not support OIR (hot swap) of interface cards inserted directly into router

slots. You must turn off the router before installing or removing an interface card.

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Certain interface card configurations require the installation or removal of a slot divider in the router’s interface card slot. All slots must be covered by interface cards or blank faceplates for cooling, electromagnetic interference (EMI) reduction, and safety. Procedures for installing interface cards, slot dividers, and blank faceplates are described in “Installing Interface Cards in Cisco 3800 Series Routers” and the Cisco Interface Cards Installation Guide.

AIMS and PVDMs

Advanced integration modules (AIMs) and packet voice data modules (PVDMs) install into connectors on the router motherboard. AIMs provide hardware-based support for additional features. PVDMs are digital signal processor (DSP) SIMMs that provide voice support. The Cisco 3825 router and the Cisco 3845 router can each accommodate two AIMs and four PVDMs.

Installation, replacement, and removal of AIMs and PVDMs require opening the cover of the Cisco 3825 router, or removing the motherboard of the Cisco 3845 router. For more information, see “Installing and

Upgrading Internal Components in Cisco 3800 Series Routers.”

Port Numbering

Each built-in network port on a Cisco 3800 series router, and each port or interface on a network module or interface card, is identified in Cisco IOS software by an interface type and a number or series of numbers separated by forward slashes (/). Port numbers for Cisco 3800 series routers follow the rules in this section.

Note Port numbering conventions differ for different router series. For routers that are not part of the

Cisco 3800 series, consult your router documentation for port numbering information.

Built-In Ports

Cisco 3800 series routers have two Gigabit Ethernet ports built into the router’s rear panel, labeled 0/0 and 0/1. These numbers are used with the interface-type keyword gigabitethernet to identify the ports in Cisco IOS commands—gigabitethernet 0/0 and gigabitethernet 0/1.

Note If an optional SFP module is installed and selected, it is assigned gigabitethernet 0/0.

Network Module Ports

Ports on network modules inserted into a router slot are numbered slot/port, where slot is the slot number in the router and port is the port number in the network module. For example, port 1 of a Fast Ethernet network module inserted into router slot 2 would be identified as fastethernet 2/1.

The Cisco 3825 router has two slots for network modules. The lower slot is numbered 1 and the upper slot is numbered 2, as labeled on the router’s rear panel. (See Figure 4 on page 3.) The Cisco 3845 router has four slots: 1 at lower right, 2 at lower left, 3 at upper right, and 4 at upper left. (See Figure 8 on

page 5.)

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Overview of Cisco 3800 Series Routers

Port Numbering

Note In the Cisco 3845 router, double-wide or extended double-wide network modules are identified by slot

numbers 1 and 3.

Ports in a network module are normally numbered from right to left and bottom to top, starting at 0. See the Cisco Network Modules Hardware Installation Guide for more information.

Interface Card Ports

Interface cards can be inserted either directly into a router slot, or into a slot in a network module.

Interface Card in Router

Interface cards inserted directly into a router slot are numbered 0/HWIC-slot/port. HWIC-slot is the HWIC slot in the router—0, 1, 2, or 3, as labeled on the router’s rear panel; port is the port number in the interface card. For example, port 0 of a T1 WIC inserted into router HWIC slot 3 would be identified as t1 0/3/1.

Note Double-wide interface cards use HWIC slot numbers 1 and 3.

Ports in an interface card are normally numbered from right to left and bottom to top, starting at 0. See the Cisco Interface Cards Installation Guide for more information.

Interface Card in Network Module

Some network modules provide their own slots for interface cards. Ports in these interface cards are numbered router-slot/module-slot/port, where router-slot is 1 or 2 for the Cisco 3825 router and 1, 2, 3, or 4 for the Cisco 3845 router; module-slot is the slot in the network module for the interface card; and port is the port number in the interface card. For example, port 0 of a voice interface card in slot 1 of a voice network module in slot 4 of a Cisco 3845 router would be identified as voice 4/1/0.

Note Double-wide or extended double-wide network modules use router slot numbers 2 and 4.

Slots in network modules for interface cards are normally numbered from right to left, starting at 0. Ports in an interface card are normally numbered from right to left and bottom to top, starting at 0. For more information, see the Cisco Network Modules Hardware Installation Guide and Cisco Interface Cards

Installation Guide.

Asynchronous Interface Numbering

For Cisco 3825 and Cisco 3845 routers, interface numbering for asynchronous interfaces is the same as for other interfaces. Use the interface number to specify the asynchronous line. For example, the command to configure port 1 of a 2-port asynchronous/synchronous WAN interface card in router HWIC slot 3 is interface serial 0/3/1. The command to configure the line associated with this port is line 0/3/1. Similarly, line 1/22 specifies the line associated with interface async 1/22 on a 32-port asynchronous network module in router slot 1.

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Memory

Power

Memory

Cisco 3800 series routers contain the following types of memory:

• Main memory consists of ECC DDR SDRAM. It stores the running configuration and routing tables,

and buffers packets at the network interfaces. Both routers ship with 256 MB of main memory. The two DIMM slots can be upgraded with 128-MB, 256-MB, or 512-MB DIMMs to a maximum of 1024 MB (1 GB).

• An external CompactFlash memory card stores the Cisco IOS software image. The routers are

shipped with a 64-MB CompactFlash memory card, which can be upgraded to 128 MB or 256 MB.

• The routers boot from 4 MB of internal flash memory. This memory cannot be upgraded.

Tabl e 1 summarizes power options for Cisco 3800 series routers. Both the Cisco 3825 router and the

Cisco 3845 router support an AC input power supply, an AC input power supply with IP phone power output, or a DC input power supply. The Cisco 3825 router has one internal power supply and also provides a connector for the optional Cisco Redundant Power System (RPS) external backup power source. The Cisco 3845 router supports two internal power supplies and operates in redundant mode both are installed.

Table 1 Cisco 3800 Series Routers Power Options

Router Power Option Input IP Phone Power Output

Cisco 3825 AC input without IP phone power

output

AC input with 24 ports of IP phone power output

DC input without IP phone power output

Cisco Redundant Power System 100 VAC, 10 A

Cisco 3845 AC input without IP phone power

output

AC input with 48 ports of IP phone power output

DC input without IP phone power output

Second internal power supply Any option above

100–240 VAC, 3 A None

100–240 VAC, 8 A –48 VDC, 360 W

24–60 VDC, 12 A None

If supported by router power supply

240 VAC, 6 A

100–240 VAC, 5 A None

100–240 VAC, 9 A –48 VDC, 360 W

24–60 VDC, 19 A None

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Overview of Cisco 3800 Series Routers

LED Indicators

LEDs can help you monitor your router’s performance and operation by providing power, activity, and status information. For an explanation of LED activity during power-up, see the “Verifying LED

Indications” section on page 34 of “Powering Up Cisco 3800 Series Routers.” To use LEDs for

troubleshooting, see Tab le 1 in “Troubleshooting Cisco 3800 Series Routers.”

For descriptions of LEDs on network modules or interface cards, see the Cisco Network Modules

Hardware Installation Guide and the Cisco Interface Cards Installation Guide.

Ventilation

Three internal multispeed fans cool the routers, controlled by a temperature sensor. At ambient temperatures below 40 degrees C, they operate at low speed to conserve power and reduce noise. At 40 degrees C or above they operate at high speed. The power supply has its own integrated fan.

Note On the Cisco 3825 router, when the router is installed with a Inline Power (ILP) power supply, the

internal multispeed fans will operate at high speed only. To verify the fan speed, use the show environment command.

Real-Time Clock and Battery

An internal real-time clock (RTC) with battery backup allows the routers to check the validity of the certification authority (CA) certificate. The RTC is accurate under the operating environmental conditions specified for the router.

The clock and battery are permanently installed. Under the specified operating environmental conditions, the battery lasts the life of the router and does not need to be replaced.

Technical Specifications

Tabl e 2 and Tabl e 3 list Cisco 3800 series system specifications.

Table 2 Cisco 3825 Router Specifications

Specification Value

Dimensions (H x W x D) 3.5 x 17.1 x 14.7 in. (8.9 x 43.4 x 37.3 cm)

Weight (minimum) 23 lb (10.5 kg)

2 rack unit height

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Table 2 Cisco 3825 Router Specifications (continued)

Specification Value

AC input power

Technical Specifications

• Input voltage

• Frequency

• Input current

100–240 VAC, autoranging

47–63 Hz

3 A (8 A for IP phone support) at 110 V 2 A (4 A for IP phone support) at 230 V

• Inrush surge current

50 A maximum, one cycle (–48V IP phone power included)

DC input power

• Input voltage

• Input current

• Inrush surge current

24–60 VDC, positive or negative, autoranging

12 A at 24 V; 5 A at 60 V

50 A maximum, <10 ms

Power dissipation (maximum)

• AC without

300 W (1025 BTU/hr)

IP phone support

• AC with

IP phone support:

–

• DC

System only

IP phones

370 W (1260 BTU/hr)

360 W (1230 BTU/hr)

325 W (1110 BTU/hr)

Console and auxiliary ports RJ-45 connector

Operating temperature 32 to 104°F (0 to 40°C)

Nonoperating temperature –40 to 185°F (–40 to 85°C)

Operating humidity 5–95%, noncondensing

Operating altitude Up to 6,500 ft (2,000 m); derate temperature 1°C per

1,000 ft

Noise level 50 dBA typical, 53 dBA maximum

Regulatory compliance FCC Part 15 Class A. For additional compliance

information, see the Cisco 2800 Series and Cisco 3800

Series

Integrated Services Routers Regulatory

Compliance and Safety Information document that accompanied the router.

Safety compliance UL 60950; CAN/CSA C22.2 No. 60950-00;

EN 60950; AS/NZS 3260

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Overview of Cisco 3800 Series Routers

Technical Specifications

Table 3 Cisco 3845 Router Specifications

Specification Value

Dimensions (H x W x D) 5.25 x 17.25 x 16.0 in. (13.3 x 43.8 x 40.6 cm)

3 rack unit height

Weight (minimum) 45 lb (20 kg)

AC input power

• Input voltage

100–240 VAC, autoranging

• Frequency

• Input current

47–63 Hz

4 A (8 A for IP phone support) at 110 V 2 A (4 A for IP phone support) at 230 V

• Inrush surge current

50 A maximum, one cycle (–48V IP phone power included)

DC input power

• Input voltage

• Input current

• Inrush surge current

24–60 VDC, positive or negative, autoranging

18 A at 24 V; 7 A at 60 V

50 A maximum, <10 ms

Power dissipation (maximum)

• AC without

435 W (1485 BTU/hr)

IP phone support

• AC with

IP phone support:

–

• DC

System only

IP phones

555 W (1890 BTU/hr)

360 W (1230 BTU/hr)

460 W (1570 BTU/hr)

Console and auxiliary ports RJ-45 connector

Operating temperature 32 to 104°F (0 to 40°C)

Nonoperating temperature -40 to 185°F (-40 to 85°C)

Operating humidity 5–95%, noncondensing

Operating altitude Up to 6,500 ft (2,000 m); derate 1°C per 1,000 ft

Noise level 56 dBA typical, 58 dBA maximum

EMC compliance FCC Part 15 Class A. For additional compliance

information, see the Cisco 2800 Series and Cisco 3800

Series Integrated Services Routers Regulatory Compliance and Safety Information document.

Safety compliance UL 60950; CAN/CSA C22.2 No. 60950-00;

EN 60950; AS/NZS 3260. For additional compliance information, see the Cisco 2800 Series and Cisco 3800

Series Integrated Services Routers Regulatory Compliance and Safety Information document.

Overview of Cisco 3800 Series Routers

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Regulatory Compliance

For complete regulatory compliance information, see the Cisco 2800 Series and Cisco 3800 Series

Integrated Services Routers Regulatory Compliance and Safety Information document that accompanied

the router.

Regulatory Compliance

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Overview of Cisco 3800 Series Routers

Regulatory Compliance

Overview of Cisco 3800 Series Routers

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Preinstallation Requirements and Planning for Cisco 3800 Series Routers

This document describes preinstallation requirements and planning for Cisco 3800 series integrated services routers. It contains the following sections:

• Safety Recommendations, page 1

• General Site Requirements, page 3

• Installation Checklist, page 6

• Creating a Site Log, page 7

• Inspecting the Router, page 7

• Required Tools and Equipment for Installation and Maintenance, page 8

Safety Recommendations

Follow these guidelines to ensure general safety:

• Keep the router area clear and dust-free during and after installation.

• If you remove the router cover, put it in a safe place.

• Keep tools and components away from walk areas.

• Do not wear loose clothing that could get caught in the router. Fasten your tie or scarf and roll up

your sleeves.

• Wear safety glasses when working under conditions that might be hazardous to your eyes.

• Do not perform any action that creates a hazard to people or makes the equipment unsafe.

Warning

Read the installation instructions before connecting the system to the power source.

This unit is intended for installation in restricted access areas. A restricted access area can be accessed only through the use of a special tool, lock and key, or other means of security.

Statement 1017

Statement 1004

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Preinstallation Requirements and Planning for Cisco 3800 Series Routers

Safety Recommendations

Warning

Blank faceplates and cover panels serve three important functions: they prevent exposure to hazardous voltages and currents inside the chassis; they contain electromagnetic interference (EMI) that might disrupt other equipment; and they direct the flow of cooling air through the chassis. Do not operate the system unless all cards, faceplates, front covers, and rear covers are in place.

1029

Only trained and qualified personnel should be allowed to install, replace, or service this equipment.

Statement 1030

To prevent personal injury or damage to the chassis, never attempt to lift or tilt the chassis using the handles on modules (such as power supplies, fans, or cards); these types of handles are not designed to support the weight of the unit.

This equipment must be installed and maintained by service personnel as defined by AS/NZS 3260. Incorrectly connecting this equipment to a general-purpose outlet could be hazardous. The telecommunications lines must be disconnected 1) before unplugging the main power connector or 2) while the housing is open, or both.

Ultimate disposal of this product should be handled according to all national laws and regulations.

Statement 1040

Statement 1032

Statement 1043

Statement

Warning

To prevent the system from overheating, do not operate it in an area that exceeds the maximum recommended ambient temperature of 40 deg. C

Safety with Electricity

Follow these guidelines when working on equipment powered by electricity:

Warning

Read the installation instructions before connecting the system to the power source.

• Locate the emergency power-off switch in the room in which you are working. Then, if an electrical

accident occurs, you can quickly turn off the power.

• Disconnect all power before doing the following:

–

Installing or removing a router

–

Working near power supplies

• Look carefully for possible hazards in your work area, such as moist floors, ungrounded power

extension cables, frayed power cords, and missing safety grounds.

• Do not work alone if hazardous conditions exist.

• Never assume that power is disconnected from a circuit. Always check.

Statement 1047

Statement 1004

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• If an electrical accident occurs, proceed as follows:

–

Use caution; do not become a victim yourself.

–

Turn off power to the device.

–

If possible, send another person to get medical aid. Otherwise, assess the victim’s condition and then call for help.

–

Determine if the person needs rescue breathing or external cardiac compressions; then take appropriate action.

In addition, use the following guidelines when working with any equipment that is disconnected from a power source, but still connected to telephone wiring or other network cabling:

• Never install telephone wiring during a lightning storm.

• Never install telephone jacks in wet locations unless the jack is specifically designed for it.

• Never touch uninsulated telephone wires or terminals unless the telephone line is disconnected at

the network interface.

• Use caution when installing or modifying telephone lines.

Preventing Electrostatic Discharge Damage

General Site Requirements

Electrostatic discharge (ESD) can damage equipment and impair electrical circuitry. It can occur if electronic printed circuit cards are improperly handled and can cause complete or intermittent failures. Always follow ESD prevention procedures when removing and replacing modules:

• Ensure that the router is electrically connected to earth ground.

• Wear an ESD-preventive wrist strap, ensuring that it makes good skin contact. Connect the clip to

an unpainted surface of the router frame to channel unwanted ESD voltages safely to ground. To guard against ESD damage and shocks, the wrist strap and cord must operate effectively.

• If no wrist strap is available, ground yourself by touching a metal part of the router.

Caution For the safety of your equipment, periodically check the resistance value of the antistatic strap. It should

be between 1 and 10 megohms (Mohm).

General Site Requirements

This section describes the requirements your site must meet for safe installation and operation of your router. Ensure that the site is properly prepared before beginning installation. If you are experiencing shutdowns or unusually high errors with your existing equipment, this section can also help you isolate the cause of failures and prevent future problems.

Power Supply Considerations

Check the power at your site to ensure that you are receiving clean power (free of spikes and noise). Install a power conditioner if necessary.

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General Site Requirements

Warning

Table 1 Power Requirements for Cisco 3800 Series Routers

Router Power Supply Input Power Input Voltage

Cisco 3825 without IP phone power output

Cisco 3825 with IP phone power output

Cisco 3845 without IP phone power output

The device is designed for connection to TN and IT power systems.

The AC power supply autoselects either 110 V or 220 V operation. All routers include a 6-foot (1.8-meter) electrical power cord. A label near the power inlet indicates the correct voltage, frequency (AC-powered systems only), and current draw for the router.

Tabl e 1 lists power requirements for Cisco 3800 series routers.

AC 100 to 240 VAC

3 A at 110 V; 2 A at 230 V 47 to 63 Hz

DC 24 to 60 VDC, positive or negative, autoranging

12 A at 24 V; 5 A at 60 V

AC 100 to 240 VAC

8 A at 110 V; 4 A at 230 V 47 to 63 Hz

AC 100 to 240 VAC

4 A at 110 V; 2 A at 230 V 47 to 63 Hz

DC 24 to 60 VDC, positive or negative, autoranging

Statement 1007

Tolerance Limits

85–264 VAC

18–72 VDC

85–264 VAC

18–72 VDC

Cisco 3845 with IP phone power output

AC 100 to 240 VAC

Site Environment

Cisco 3800 series routers should normally be installed in an equipment rack. (For instructions, see “Installing Cisco 3800 Series Routers in an Equipment Rack.”) The location of your router and the layout of your equipment rack or wiring room are extremely important considerations for proper operation. Equipment placed too close together, inadequate ventilation, and inaccessible panels can cause malfunctions and shutdowns, and can make maintenance difficult. Plan for access to both front and rear panels of the router.

Cisco 3800 series routers operate at a temperature of 32 to 104 degrees F (0 to 40 degrees C) and a humidity of 5 to 95 percent (noncondensing).

When planning your site layout and equipment locations, remember the precautions described in the next section, “Site Configuration,” to help avoid equipment failures and reduce the likelihood of environmentally caused shutdowns. If you are experiencing shutdowns or an unusually high number of errors with your existing equipment, these precautions may help you isolate the cause of the failures and prevent future problems.

19 A at 24 V; 8 A at 60 V

85–264 VAC 9 A at 110 V; 4 A at 230 V 47 to 63 Hz

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Site Configuration

The following precautions help you plan the operating environment for your router and help avoid environmentally caused equipment failures:

• Ensure that the room where your router operates has adequate circulation. Electrical equipment

generates heat. Without adequate circulation, ambient air temperature may not cool equipment to acceptable operating temperatures.

• Always follow ESD-prevention procedures described in the “Preventing Electrostatic Discharge

Damage” section on page 3 to avoid damage to equipment. Damage from static discharge can cause

immediate or intermittent equipment failure.

• Ensure that the router cover or motherboard tray and module rear panels are secure. All empty

network module slots, interface card slots, and power supply bays must have filler panels installed. The router is designed to allow cooling air to flow within it through specially designed cooling slots. A router with uncovered openings creates leaks that may interrupt and reduce the flow of air across internal components.

Equipment Racks

General Site Requirements

You can install Cisco 3800 series routers in a 19-inch rack, or in a 23-inch rack with adapters from your rack manufacturer. For mounting procedures, see the “Rack-Mounting the Router” section on page 10 of “Installing Cisco 3800 Series Routers in an Equipment Rack.”

Consider the following information when planning your equipment rack configuration:

• Allow clearance around the rack for maintenance.

• Enclosed racks must have adequate ventilation. Ensure that the rack is not congested, because each

router generates heat. An enclosed rack should have louvered sides and a fan to provide cooling air. Heat generated by equipment near the bottom of the rack can be drawn upward into the intake ports of the equipment above.

• When mounting a router in an open rack, ensure that the rack frame does not block the intake ports

or exhaust ports. If the router is installed on slides, check the router’s position when it is seated into the rack.

• Baffles can help to isolate exhaust air from intake air, which also helps to draw cooling air through

the router. The best placement of the baffles depends on the airflow patterns in the rack, which can be found by experimenting with different configurations.

• When equipment installed in a rack (particularly in an enclosed rack) fails, try operating the

equipment by itself, if possible. Power off other equipment in the rack (and in adjacent racks) to allow the router being tested a maximum of cooling air and clean power.

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Installation Checklist

This sample installation checklist lists steps in installing a new router. Make a copy of it and mark the entries when completed. Include a copy of the checklist for each router in your site log (described in the next section, “Creating a Site Log”).

Installation checklist for site_____________________________________________

Router name_______________________________________________________

Task Verified by Date

Installation Checklist copied

Background information placed in site log

Site power voltages verified

Installation site power check completed

Required tools available

Additional equipment available

Router received

Product registration card received

Cisco.com contact information label received

Router components verified

Initial electrical connections established

ASCII terminal (for local configuration) or modem (for remote configuration) available

Signal distance limits verified

Startup sequence steps completed

Initial operation verified

Software image verified

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Creating a Site Log

The site log contains a record of all actions related to the router. Keep it in an accessible place near the router, where anyone who performs these actions has access to it. Site log entries might include the following information:

• Installation progress—Make a copy of the installation checklist and insert it into the site log. Make

an entry as each procedure is completed.

• Upgrade and maintenance procedures—Use the site log as a record of ongoing router maintenance

and expansion history, such as the following events:

–

Installation of network modules

–

Removal or replacement of network modules

–

Other upgrades

–

Configuration changes

–

Maintenance schedules and requirements

–

Maintenance procedures performed

–

Intermittent problems

–

Comments and notes

Creating a Site Log

Inspecting the Router

Do not unpack the router until you are ready to install it. If the final installation site will not be ready for some time, keep the router in its shipping container to prevent accidental damage.

The router, cables, publications, and any optional equipment you ordered may be shipped in more than one container. When you unpack the containers, check the packing list to ensure that you received all the following items:

• Router

• 6-ft (1.8-m) AC power cord (for AC-powered routers)

• Ethernet cable for Gigabit Ethernet interface

• One pair of rack-mount brackets for a 19-inch rack, with screws to attach the brackets to the router

• NEBS-compliant two-hole barrel grounding lug and two mounting screws

• Cable management bracket (Cisco 3825 router only)

• RJ-45-to-DB-9 adapter cable for console port

• RJ-45-to-DB-25 adapter cable for auxiliary port

• Any optional equipment that you ordered

• Cisco product registration card and Cisco.com card

Inspect all items for shipping damage. If anything appears to be damaged, or if you encounter problems installing or configuring your router, contact customer service. For warranty information, see the “Cisco

90-Day Limited Hardware Warranty Terms” section on page 10 of “Introduction to Cisco 3800 Series Routers Hardware Documentation.” For technical support, see the “Obtaining Technical Assistance” section on page 12 of that document.

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Required Tools and Equipment for Installation and Maintenance

You need the following tools and equipment to install and upgrade the router and its components:

• Number 1 and number 2 Phillips screwdrivers

• Equipment rack and screws to attach router mounting brackets to the rack

• Wire and wire-crimping tool for connecting the router chassis to earth ground

–

– AWG 6 (13 mm2) wire for NEBS-compliant chassis grounding

–

– AWG 14 (2 mm2) or larger wire for NEC-compliant chassis grounding

–

– AWG 18 (1 mm2) or larger wire for EN/IEC 60950-compliant chassis grounding

• For NEC-compliant grounding, a ring terminal with an inner diameter of 1/4 inch (5 to 7 mm)

• Cables for connection to WAN and LAN ports

Note For information on cables and cable specifications for WAN and LAN ports on network

modules and interface cards, refer to the Cisco Network Modules Hardware Installation

Guide, the Cisco Interface Cards Installation Guide, and the Cisco Modular Access Router Cable Specifications.

• Console (ASCII terminal or PC running HyperTerminal or similar terminal emulation software)

configured for 9600 bps, 8 data bits, no parity, and 1 stop bit

• Modem for remote administrative access (optional)

• ESD-preventive cord and wrist strap for procedures that require access to internal components

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Installing Cisco 3800 Series Routers in an Equipment Rack

This document describes how to install Cisco 3800 series integrated services routers in an equipment rack. After mounting the router in the rack, you must connect the chassis to a reliable earth ground. These procedures are described in the following sections:

• Rack-Mounting the Router, page 10

• Grounding the Router, page 14

Before working on your Cisco router, refer to the safety information in the “Safety Recommendations”

section on page 1 of “Preinstallation Requirements and Planning for Cisco 3800 Series Routers,” and in

the Cisco 2800 Series and Cisco 3800 Series Integrated Services Routers Regulatory Compliance and Safety Information document that accompanied the router.

Note Cisco 3800 series routers are not designed to be placed on a desktop or table.

Cisco 3800 series routers are shipped with network modules, WAN interface cards (WICs), voice interface cards (VICs), power supplies, and other optional equipment that you ordered already installed. If you need to remove or install these or other items, we recommend that you do so before installing the router in a rack, when you have the best access and do not need to disconnect it from the network. For procedures, see the following documents:

• Installing Network Modules in Cisco 3800 Series Routers

• Installing Interface Cards in Cisco 3800 Series Routers

• Installing and Upgrading Internal Components in Cisco 3800 Series Routers

You will also be able to remove and install components while the router is in the rack, with the following exceptions for the Cisco 3825 router:

• SDRAM memory

• Advanced integration modules (AIMs)

• Packet voice data modules (PVDMs)

• Internal power supply

OL-5969-01

Installing Cisco 3800 Series Routers in an Equipment Rack

Rack-Mounting the Router

Mount the router in the equipment rack before making network and power connections.

Warning

Caution To prevent damage to the router, never attempt to lift or tilt it by the plastic panel (bezel) on the front.

Statement 1032

Always hold the router by the metal body.

Cisco 3800 series routers can be installed in 19-inch and 23-inch racks using the brackets supplied with the router. These brackets are shown in Figure 1 and Figure 2. The left and right brackets are interchangeable.

Note Mounting the routers in a 23-inch rack requires a bracket adapter from the rack manufacturer.

Figure 1 Rack-Mounting Brackets for Cisco 3825 Routers

Bracket pair for 19-inch rack Bracket pair for 23-inch rack

111818

Installing Cisco 3800 Series Routers in an Equipment Rack

OL-5969-01

Rack-Mounting the Router

Figure 2 Rack-Mounting Brackets for Cisco 3845 Routers

Bracket pair for 19-inch rack Bracket pair for 23-inch rack

117982

You can mount the router in the following ways:

• Center mounting—Brackets attached in the center of the router with either the front panel or the rear

panel facing forward

• Front mounting—Brackets attached at the front of the router with the front panel facing forward

• Rear mounting—Brackets attached at the rear of the router with the rear panel facing forward

Attaching Brackets to the Router for Rack Mounting

Attach the mounting brackets to the router, using a number 2 Phillips screwdriver to install the screws provided with the brackets. Figure 3 through Figure 6 show bracket attachment locations, using a Cisco 3845 router as an example.

Caution Do not overtorque the screws. The recommended torque is 10–12 inch-lb (1.1–1.4 N-m) for the

Cisco 3825 router and 15–18 inch-lb (1.7–2.0 N-m) for the Cisco 3845 router.

Caution Your installation must allow unrestricted airflow for router cooling.

OL-5969-01

Installing Cisco 3800 Series Routers in an Equipment Rack

Rack-Mounting the Router

Figure 3 Bracket Installation for Front Mounting

Left bracket

for 23-inch rack

Left bracket

for 19-inch rack

Figure 4 Bracket Installation for Rear Mounting

Use six screws on each side.

Right bracket

for 19-inch rack

Right bracket

for 23-inch rack

Left bracket

for 23-inch rack

Left bracket

for 19-inch rack

ESW

15x

FastEthernet Ports

15x

14x

13x

-48V

12x

11x 3x

GE 10/100/ 1000 Base-Tx

10x

Use six screws on each side.

117984

Right bracket

for 19-inch rack

Right bracket

for 23-inch rack

Installing Cisco 3800 Series Routers in an Equipment Rack

OL-5969-01

Figure 5 Bracket Installation for Center Mounting with Front Panel Forward

Left bracket

for 23-inch rack

Left bracket

for 19-inch rack

Use six screws on each side.

Figure 6 Bracket Installation for Center Mounting with Rear Panel Forward

Right bracket

for 19-inch rack

Rack-Mounting the Router

117985

Right bracket

for 23-inch rack

15x

FastEthernet Ports

15x

14x

13x

12x

11x 3x

10x

Left bracket

for 23-inch rack

Left bracket

for 19-inch rack

Installing the Router in a Rack

Warning

To prevent bodily injury when mounting or servicing this unit in a rack, you must take special precautions to ensure that the system remains stable. The following guidelines are provided to ensure your safety:

This unit should be mounted at the bottom of the rack if it is the only unit in the rack.

When mounting this unit in a partially filled rack, load the rack from the bottom to the top with the heaviest component at the bottom of the rack.

117986

x t

w r

-48V GE

10/100/ 1000 Base-Tx

Right bracket

for 19-inch rack

Use six screws on each side.

Right bracket

for 23-inch rack

OL-5969-01

If the rack is provided with stabilizing devices, install the stabilizers before mounting or servicing the unit in the rack.

Statement 1006

Installing Cisco 3800 Series Routers in an Equipment Rack

Grounding the Router

Install the router in the rack, using two screws for each side. Rack-mounting screws should be supplied with the rack; they are not provided with the router.

Caution Be sure to leave space above and below each router in a rack, to allow for cooling air circulation.

Tip Start the lower pair of screws first. Rest the brackets on the lower screws while you insert the upper pair

of screws.

Attaching the Optional Cable Management Bracket

The optional cable management bracket (Cisco 3825 router only) provides attachment points for organizing and routing cables. Attach the cable management bracket to the left or right rack-mount bracket using the screw provided. You can attach the cable management bracket to either the upper or lower threaded hole. See Figure 7 for attachment locations.

Figure 7 Attaching the Optional Cable Management Bracket

D-

35x

GE1

10/100/1000 Base-Tx

17x

5 x

1 7

4 x

6 x

3 3

15x

3 2

1 4

3 1

3 0

FastEthernet Ports

13x

4 x

11x

1 0x 2

Grounding the Router

Warning

This equipment must be grounded. Never defeat the ground conductor or operate the equipment in the absence of a suitably installed ground conductor. Contact the appropriate electrical inspection authority or an electrician if you are uncertain that suitable grounding is available.

t P

rts

2 x

2 8

1 0

2 7

9 x

2 5

2 4

-48V

x t

E 10/100/ 1000 B

ase-Tx

2 x

4 x

18x

Ext Pwr

-48V GE0

10/100/

1 x3

2 0

1000 Base-Tx

2 x

117775

Cable management bracket.

Either edge may go up. Attach

to either side of the chassis.

Statement 1024

Warning

During this procedure, wear grounding wrist straps to avoid ESD damage to the card. Do not directly touch the backplane with your hand or any metal tool, or you could shock yourself.

Installing Cisco 3800 Series Routers in an Equipment Rack

Statement 94

OL-5969-01

Grounding the Router

You must connect the router chassis to a reliable earth ground. The ground wire must be installed in accordance with local electrical safety standards.

• For NEBS-compliant grounding, use size AWG 6 (13 mm

provided in the router accessory kit.

• For NEC-compliant grounding, use size AWG 14 (2 mm

user-supplied ring terminal.

• For EN/IEC 60950-compliant grounding, use size AWG 18 (1 mm

appropriate user-supplied ring terminal.

To connect the router to a reliable earth ground, follow these steps:

Step 1 Strip one end of the ground wire to the length required for the two-hole barrel lug or terminal.

• For the NEBS two-hole barrel lug, approximately 0.75 in. (20 mm)

• For a user-provided ring terminal, as required

Step 2 Crimp the ground wire to the two-hole barrel lug or ring terminal, using a crimping tool of the

appropriate size.

Step 3 Attach the two-hole barrel lug or ring terminal to the router chassis as shown in Figure 8 , Figure 9,

Figure 10, or Figure 11. For a two-hole barrel lug, use the two screws with captive locking washers

provided. For a ring terminal, use one of the screws provided. Tighten the screws to a torque of 8 to 10 in-lb (0.9 to 1.1 N-m).

Step 4 Connect the other end of the ground wire to a suitable grounding point at your site.

) wire and the two-hole barrel lug

) or larger wire and an appropriate

) or larger wire and an

Figure 8 NEBS-Compliant Two-Hole Barrel Lug Ground Connection on Cisco 3825 Router

3 5

0 0

-T x

1 7

35x

17x

34x

16x

33x

15x

32x

14x

31x

FastEthernet Ports

13x

30x

12x

29x

11x

28x

10x

27x

26x

25x

17 24x

23x

22x

Ext Pwr

-4 8

E 0

0 /1

0 0

21x

20x 2x

a s

19x

18x

Ground lug attachment

117015

OL-5969-01

Installing Cisco 3800 Series Routers in an Equipment Rack

Grounding the Router

Figure 9 NEBS-Compliant Two-Hole Barrel Lug Ground Connection on Cisco 3845 Router

15x

Figure 10 Ring Terminal Ground Connection on Cisco 3825 Router

FastEthernet Ports

15x

14x

13x

12x

-48V GE

10/100/

11x

10x

1000 Base-Tx

8x 0x

Ground lug attachment

122284

NMDESW36

1 0/100

000 B ase

-Tx 1 7x

1 5

3 1

FastEthernet Ports

1 2

2 8

1 0

2 7

2 6

5 x

2 4

5 x

Ext Pwr

-48V G

/100

3 x

2 0

000 B a

se-T

1 9 x

1 x

1 8 x

0 x

117014

Ring terminal

attachment

Installing Cisco 3800 Series Routers in an Equipment Rack

OL-5969-01

Figure 11 Ring Terminal Ground Connection on Cisco 3845 Router

15x

FastEthernet Ports

14x

5 x

12x

4 x

-48V GE

10/100/

3x 1

1000 Base-Tx

Ring terminal

attachment

Grounding the Router

103929

After the router has been installed and grounded, you can connect power cables; WAN, LAN, and voice cables; and cables for administrative access, as required for your installation. For cable connection procedures, see these sections of the “Connecting Cables to Cisco 3800 Series Routers” document:

• Power Connections, page 19

• Connecting WAN, LAN, and Voice Cables, page 28

• Connecting a Console or Modem, page 29

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Installing Cisco 3800 Series Routers in an Equipment Rack

Grounding the Router

Installing Cisco 3800 Series Routers in an Equipment Rack

OL-5969-01

Connecting Cables to Cisco 3800 Series Routers

This document describes how to connect your Cisco 3800 series integrated services router to a power source and to networks and external devices. It includes the following sections:

• Power Connections, page 19

• Connecting WAN, LAN, and Voice Cables, page 28

• Connecting a Console or Modem, page 29

Warning

Only trained and qualified personnel should be allowed to install, replace, or service this equipment.

Statement 1030

This unit is intended for installation in restricted access areas. A restricted access area can be accessed only through the use of a special tool, lock and key, or other means of security.

Statement 1017

Do not work on the system or connect or disconnect cables during periods of lightning activity.

Statement 1001

Power Connections

This section explains how to connect AC or DC power inputs to Cisco 3825 and Cisco 3845 routers. It covers the following topics:

• Connecting Routers to AC Power, page 20

• Connecting Routers to DC Power, page 20

• Connecting Routers to Backup Power, page 27

OL-5970-02

Warning

Note The installation must comply with all required electrical codes applicable at the installation site.

Read the installation instructions before connecting the system to the power source.

Connecting Cables to Cisco 3800 Series Routers

Statement 1004

Power Connections

Connecting Routers to AC Power

If your router uses AC power, connect it to a 15 A, 120 VAC (or 10 A, 240 VAC) circuit with overcurrent protection. If backup power is required, see the “Connecting Routers to Backup Power” section on

page 27.

Note The input voltage tolerance limits for AC power are 85 and 264 VAC.

Warning

AC connected units must have a permanent ground connection in addition to the power cable ground wire. NEBS-compliant grounding satisfies this requirement.

This product requires short-circuit (overcurrent) protection, to be provided as part of the building installation. Install only in accordance with national and local wiring regulations.

Statement 284

Statement 1045

The following warning applies to both AC power supplies and AC power supplies with IP phone power in the Cisco 3825 router:

This product relies on the building’s installation for short-circuit (overcurrent) protection. Ensure that the protective device is rated not greater than: 120 VAC, 45 A (240 VAC, 30 A).

Statement 1005

The following warning applies to both AC power supplies and AC power supplies with IP phone power in the Cisco 3845 router:

This product relies on the building’s installation for short-circuit (overcurrent) protection. Ensure that the protective device is rated not greater than: 120 VAC, 30 A (240 VAC, 20 A).

Statement 1005

Connecting Routers to DC Power

If your router has a DC-input power supply, follow the directions in this section for proper wiring. If backup power is required, see the “Connecting Routers to Backup Power” section on page 27.

DC Wiring Requirements for Cisco 3800 Series Routers

Warning

Connecting Cables to Cisco 3800 Series Routers

Use copper conductors only.

This product requires short-circuit (overcurrent) protection, to be provided as part of the building installation. Install only in accordance with national and local wiring regulations.

Statement 1025

Statement 1045

OL-5970-02

The following warning applies to the Cisco 3825 router only:

Power Connections

Warning

This product relies on the building’s installation for short-circuit (overcurrent) protection. Ensure that the protective device is rated not greater than: 60 VDC, 20 A.

Statement 1005

The following warning applies to the Cisco 3845 router only:

Warning

This product relies on the building’s installation for short-circuit (overcurrent) protection. Ensure that the protective device is rated not greater than: 60 VDC, 30 A.

Statement 1005

Tabl e 2 and Tabl e 3 summarize DC wiring requirements for Cisco 3825 and Cisco 3845 routers.

For a Cisco 3845 router, the safety ground wire connection must be at the same potential as the 0 V (return) connection.

Table 2 DC Wiring Requirements for Cisco 3825 Routers

DC Input

24–36 VDC, 12 A, positive or

DC Input Wire Size

AWG 14 (2.0 mm

negative, single or dual source

36–60 VDC, 8 A, positive or negative, single or dual source

1. The input voltage tolerance limits for DC power are 18 and 72 VDC.

Safety Ground Wire Size Wire Terminal (Lug)

)AWG 14 (2.0mm2),

minimum

Amp/Tyco No. 32957 or equivalent

Overcurrent Protection

20 A

Table 3 DC Wiring Requirements for Cisco 3845 Routers

DC Input

24–36 V, 19 A, positive or negative, single or dual source

36–60 V, 13 A, positive or negative, single or dual source

1. The input voltage tolerance limits for DC power are 18 and 72 VDC.

DC Input Wire Size

AWG 1 2 (3.0 mm

)

AWG 12 or 14 (3.0 or 2.0 mm

)

Safety Ground Wire Size Wire Terminal (Lug)

)

AWG 1 2 (3. 0 mm minimum

Amp/Tyco No. 34852 or equivalent

)

AWG 1 2 : Amp /Tyco No. 34852 or equivalent

AWG 1 4 : Amp /Tyco No. 32957 or equivalent

Overcurrent Protection

30 A

20–30 A

OL-5970-02

Connecting Cables to Cisco 3800 Series Routers

Power Connections

DC Input Wiring Procedure

To connect the router to a DC power source, follow these steps:

Step 1 Remove power from the DC circuit. To ensure that power is removed from the DC circuit, locate the

circuit breaker for the DC circuit, switch the circuit breaker to the OFF position, and tape the circuit-breaker switch in the OFF position.

Warning

Tip Secure all power cabling when installing this unit to avoid disturbing field-wiring connections.

Warning

Step 2 Strip the wires to the appropriate length for the terminals. The length is 3/16 to 1/4 inch (5 to 6 mm) for

Before performing any of the following procedures, ensure that power is removed from the DC circuit.

Statement 1003

When stranded wiring is required, use approved wiring terminations, such as closed-loop or spade-type with upturned lugs. These terminations should be the appropriate size for the wires and should clamp both the insulation and conductor.

Statement 1002

Amp/Tyco number 32957 terminals and 5/16 to 3/8 inch (8 to 9 mm) for Amp/Tyco number 34852 terminals.

Step 3 Crimp the terminals onto the DC power input and safety ground wires. Step 4 Remove the plastic covers from the terminal block. Save the covers for reinstallation after you finish

wiring.

Step 5 Connect the wires to the terminal block, starting with the safety ground wire. Connect each wire to the

appropriate terminal as shown in Figure 12.

Warning

The illustration shows the DC power supply terminal block. Wire the DC power supply as illustrated. The proper wiring sequence is ground to ground, positive to positive, and negative to negative. The ground wire should always be connected first and disconnected last.

Statement 239

Warning

Caution Do not overtorque the terminal block screws. The recommended torque is 10.0 ± 0.5 in-lb

An exposed wire lead from a DC-input power source can conduct harmful levels of electricity. Be sure that no exposed portion of the DC-input power source wire extends from the terminal block plug.

Statement 122

(1.1 ± 0.05 N-m).

Connecting Cables to Cisco 3800 Series Routers

OL-5970-02

Figure 12 DC Power Connections for Cisco 3825 Routers

Power Connections

-DC, input A Return, input A Safety ground Return, input B

-DC, input B

Terminal block

A ++B

Negative DC input Positive DC input

Figure 13 DC Power Connections for Cisco 3845 Routers

Negative DC input

24-60 19-8 A 24-60 19-8 A

Positive DC input

Safety ground

Negative polarity input 0V (return)

Return, input A +DC, input A Safety ground +DC, input B Return, input B

Terminal block

Safety ground

0V (return) Positive polarity input

111752

117981

Step 6

Warning

Install the plastic cover over the terminals. (See Figure 14.)

The safety cover is an integral part of the product. Do not operate the unit without the safety cover installed. Operating the unit without the cover in place will invalidate the safety approvals and pose a risk of fire and electrical hazards.

Statement 117

Step 7 Organize and bundle the wires using cable ties as shown in Figure 14 or Figure 15. Step 8 If you are installing a second DC power supply, repeat Step 1 through Step 7 for the second supply

(input B).

Step 9 Turn on power to the DC circuit. Be sure to remove tape used to secure the circuit-breaker switch in the

OFF position.

OL-5970-02

Connecting Cables to Cisco 3800 Series Routers

Power Connections

Figure 14 DC Wire Routing and Attachment for Cisco 3825 Router

COMPACT FLASH

SYS

ACT

AUX

RPS

AIM0

AIM1

PVD

PVDM

Plastic covers

Figure 15 DC Wire Routing and Attachment for Cisco 3845 Router

SYS

ACT

SYS

AUX

SYS

PWR1

AUX

PWR1

PWR2

117120

Cable tie

Plastic cover

Dual DC Power Supply Configuration in Cisco 3825 Routers

You can connect a single DC power source to either the A input or the B input. If there are dual power sources, connect one source to the A input and one source to the B input. Both sources must have the same polarity (with respect to ground) and voltage (within 0.25 V). Do not connect –DC-grounded and +DC-grounded dual sources to a Cisco 3825 router.

Connecting Cables to Cisco 3800 Series Routers

117046

Cable tie

OL-5970-02

Caution Dual sources with opposite-polarity grounding damage equipment.

Power Connections

In Figure 16, either the positive source terminal or the negative source terminal is tied to ground

Figure 16 Connecting to One Source Only—Source A or Source B

A-

A+

B+

B-

A-

A+

B+

B-

127037

In Figure 17, source A and source B share common negative terminal connections.

Figure 17 Connecting Source A and Source B with Common Negative Terminals

A-

A+

B+

B-

127039

In Figure 18, source A and source B share common positive terminal connections. This configuration is allowed only if Va equals Vb (within 0.25 V).

Caution If source A and source B are wired with common positive terminals and their voltages are unequal by

more than 0.25 V, the higher-voltage source can discharge into the lower-voltage source through the negative terminals. Excessive discharging currents through these terminals can actuate one or both of the dual- input DC power supply’s internal A– or B– fuses, resulting in lack of redundancy or system failure. When source A and source B are within 0.25 V, discharge current is minimal.

OL-5970-02

Connecting Cables to Cisco 3800 Series Routers

Power Connections

A-

A+

B+

B-

Note When source A and source B are wired with common negative terminals, as in Figure 17, discharging

does not occur and there is no requirement that source A and source B voltages be equal.

Figure 18 Connecting Source A and Source B with Common Positive Terminals

Va voltage = Vb voltage (greater than 0.25 V)

Va voltage = Vb voltage (within 0.25 V)

A-

A+

B+

B-

In Figure 19, source A and source B are wired with opposite polarity grounds. Do not use this configuration.

Caution Do not use the DC input configuration shown in Figure 19.

A-

A+

B+

B-

127040

Connecting Cables to Cisco 3800 Series Routers

OL-5970-02

A-

A+

B+

B-

Figure 19 Source A and Source B Wired with Opposite-Polarity Grounds

A-

Power Connections

A+

B+

B-

Connecting Routers to Backup Power

The Cisco 3845 router accommodates two hot-swappable power supplies in bays at the front of the router. A single power supply meets router requirements. The second power supply provides redundancy, load sharing, and increased router availability. Either power supply can be removed without affecting router operation. Any combination of two power supplies is permitted.

For instructions for installing a second power supply in a Cisco 3845 router, see the “Installing and

Upgrading Internal Components in Cisco 3800 Series Routers” section.

127041

OL-5970-02

The Cisco 3825 router has one internal power supply and provides a connector to an optional Cisco Redundant Power System (RPS) external backup source. Figure 20 and Figure 21 illustrate this connection. Use a flat-blade screwdriver to pry off the door over the RPS connector before connecting the cable. See the Cisco RPS-675 Hardware Installation Guide for complete RPS power connection instructions.

Caution Before connecting the RPS to the router, make sure that either the RPS is in standby mode or the RPS

AC power is disconnected. Connecting the RPS to AC power automatically places the RPS in active mode.

Connecting Cables to Cisco 3800 Series Routers

Connecting WAN, LAN, and Voice Cables

Figure 20 RPS Connector on Cisco 3825 Router

Figure 21 Connecting RPS to Cisco 3825 Router

RPS connector

COMPACT FLASH

121273

T F

L A

SYS

ACT

PWR

AUX

RPS

PWR

AIM0

AIM1

PVDM0

PVDM1

PVDM2

PVDM3

Connecting WAN, LAN, and Voice Cables

This section describes how to connect WAN, LAN, and voice interface cables to your Cisco 3800 series integrated services router.

One Ethernet cable is provided with the router for a Gigabit Ethernet connection. These ports use Category 5, 5e, or 6 UTP 1000BASE-T cable. Additional cables and transceivers can be ordered from Cisco. For ordering information, see the Cisco Product Catalog at http://www.cisco.com/en/US/partner/products/index.html.

Connect each WAN, LAN, or voice cable to the appropriate connector on the router or on a network module or interface card, following these precautions:

• Position the cables carefully, so that they do not put strain on the connectors.

• Organize cables in bundles so that they do not tangle.

• Inspect the cables to make sure that the routing and bend radiuses are satisfactory. Reposition cables

if necessary.

• Install cable ties in accordance with site requirements.

Cable connections to network modules and interface cards are described in detail in the following documents:

• Cisco Network Modules Hardware Installation Guide

121292

• Cisco Interface Cards Installation Guide

Connecting Cables to Cisco 3800 Series Routers

OL-5970-02

Connecting a Console or Modem

For cable pinouts, see the Cisco Modular Access Router Cable Specifications document.

Warning

Do not work on the system, or connect or disconnect cables during periods of lightning activity.

Statement 1001

The ISDN connection is regarded as a source of voltage that should be inaccessible to user contact. Do not attempt to tamper with or open any public telephone operator (PTO)-provided equipment or connection hardware. Any hardwired connection (other than by a nonremovable, connect-one-time-only plug) must be made only by PTO staff or suitably trained engineers.

Statement 23

To avoid electric shock, do not connect safety extra-low voltage (SELV) circuits to telephone-network voltage (TNV) circuits. LAN ports contain SELV circuits, and WAN ports contain TNV circuits. Some LAN and WAN ports both use RJ-45 connectors. Use caution when connecting cables.

Hazardous network voltages are present in WAN ports regardless of whether power to the router is OFF or ON. To avoid electric shock, use caution when working near WAN ports. When detaching cables, detach the end away from the router first.

Connecting a Console or Modem

Statement 1021

Statement 1026

Cisco 3800 series routers provide EIA/TIA-232 asynchronous serial console and auxiliary ports. These ports provide administrative access to the router either locally, using an ASCII terminal or PC running HyperTerminal or similar terminal emulation software connected to the console port, or remotely, using a modem connected to the auxiliary port.

The principal difference between the console and auxiliary ports is that the auxiliary port supports hardware flow control, but the console port does not. Flow control paces the transmission of data between a sending device and a receiving device, ensuring that the receiving device can absorb the data sent to it before the sending device sends more. When the buffers on the receiving device are full, a message is sent to the sending device to suspend transmission until the data in the buffers has been processed.

Because the auxiliary port supports flow control, it is best suited for use with the high-speed transmissions of a modem. Terminals send data at slower speeds than modems; therefore, the console port is best suited for use with terminals.

Cisco provides the following cables and adapters for connecting the router to a console or modem:

• Console adapter cable (RJ-45-to-DB-9, light blue)

• Modem adapter cable (RJ-45-to-DB-25, black)

OL-5970-02

Connecting Cables to Cisco 3800 Series Routers

Connecting a Console or Modem

This section describes how to connect a console to the console port and how to connect a modem to the auxiliary port.

Connecting a Console to the Console Port

To connect a console (ASCII terminal or a PC running HyperTerminal or similar terminal emulation software) to the console port on the router, follow these steps:

Step 1 Use the blue RJ-45-to-DB-9 console adapter cable to connect the router to a terminal. (See Figure 22

and Figure 23.)

For information about cable pinouts, see the Cisco Modular Access Router Cable Specifications document.

Note On Cisco routers, the console port is color-coded blue.

Step 2 Configure your terminal or terminal emulation software for a data rate of 9600 bps, 8 data bits, no parity,

and 1 stop bit.

Note Because hardware flow control is not possible on the console port, Cisco does not recommend

connecting modems to this port. Always connect modems to the auxiliary port.

Figure 22 Connecting a Computer to the Cisco 3825 Router Console Port

35x

GE1

10/100/1000 Base-Tx

17x

35x

17x

34x

16x

33x

15x

32x

14x

31x

F a

e rn

e t P

rts

13x

30x

12x

29x

11x

28x

10x

27x

26x

8x 25x

Console port

connector (RJ-45)

18x

x t

w r

24x

23x

22x

21x

-48V GE0

10/100/ 1000

20x

Base-Tx

19x

18x

117776

Laptop computer

Connecting Cables to Cisco 3800 Series Routers

OL-5970-02

Connecting a Console or Modem

Figure 23 Connecting a Computer to the Cisco 3845 Router Console Port

Console port

connector

(RJ-45)

Laptop computer

117777

Connecting a Modem to the Auxiliary Port

To connect a modem to the auxiliary port on the router, follow these steps:

Step 1 Use the black RJ-45-to-DB-25 modem adapter cable to connect the router to a modem. (See Figure 24

and Figure 25.)

Step 2 Make sure that your modem and the router auxiliary port are configured for the same transmission speed

(up to 115,200 bps is supported) and hardware flow control, with data carrier detect (DCD) and data terminal ready (DTR) enabled.

OL-5970-02

Connecting Cables to Cisco 3800 Series Routers

Connecting a Console or Modem

Figure 24 Connecting a Modem to the Auxiliary Port on a Cisco 3825 Router

NMDESW36

10/100

000

-T x

17x

4 x

6 x

5 x

2 x

4 x

FastEthernet Ports

3 x

0 x

2 x

9 x

8 x

0 x

2 5

4 x

3 x

2 x

Ext Pwr

-4 8V

1 x

0 x

-Tx

9 x

1 8

0 x

117778

AUX port

connector

(RJ-45)

Modem

Figure 25 Connecting a Modem to the Auxiliary Port on a Cisco 3845 Router

AUX port

connector

(RJ-45)

Modem

117779

Connecting Cables to Cisco 3800 Series Routers

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Powering Up Cisco 3800 Series Routers

This document describes how to power up your Cisco 3800 series integrated services router.

Caution To ensure adequate cooling, electromagnetic interference (EMI) reduction, and safety, never operate the

router unless the cover and all modules and cover plates are installed.

Warning

The plug-socket combination must be accessible at all times because it serves as the main disconnecting device.

This document contains the following sections:

• Prerequisites, page 33

• Power-Up Procedure, page 34

Prerequisites

Before you power up the router, make sure you have done the following:

• Securely mounted and grounded the router. See “Installing Cisco 3800 Series Routers in an

• Connected power and interface cables. See “Connecting Cables to Cisco 3800 Series Routers.”

• Connected a PC running HyperTerminal or a similar terminal emulation program to the console port,

Note For initial power-up, a direct console connection is recommended. After the initial configuration is

completed, a remote modem connection can be used for router management.

Statement 1019

Equipment Rack” for instructions.

configured for 9600 bps, 8 data bits, 1 stop bit, no flow control, and no parity. See the “Connecting

a Console or Modem” section on page 29 of “Connecting Cables to Cisco 3800 Series Routers.”

OL-5971-01

• Chosen passwords for access control.

• Determined IP addresses for Ethernet and serial interfaces.

Powering Up Cisco 3800 Series Routers

Power-Up Procedure

To power up your router and verify that it has gone through its initialization and self-test, follow these steps. After you are finished, the router is ready for software configuration.

Note To view the boot sequence, you must have a console connection to the router before it powers up.

Step 1 Make sure that your PC is powered up and connected as described in the “Prerequisites” section on

page 33.

Step 2 Turn the router power switch on. Step 3 The SYS LED on the front of the router immediately begins blinking green and the fans operate. On the

Cisco 3825 router, the SYS PWR LED shows steady green. The SYS PWR1 and SYS PWR2 LEDs on the Cisco 3845 router do not come on yet.

If these events do not happen, see “Troubleshooting Cisco 3800 Series Routers.” Tab le 4 describes the behavior of other LEDs during the power-up sequence.

Step 4 Startup messages appear on your console. When the startup messages end, the SYS LED shows a steady

green. The SYS PWR1 or SYS PWR2 LED on the Cisco 3845 router comes on (depending on which power supply is installed).

Caution Do not press any keys on the keyboard until the messages stop and the SYS LED is steady green. Any

keys pressed during this time are interpreted as the first command typed when the messages stop, which might cause the router to reboot. It takes several minutes for the messages to stop.

Note If the rommon 1> prompt appears, your router has booted in ROM monitor mode. For information on the

ROM monitor, see Using the ROM Monitor.

Verifying LED Indications

The LEDs described in Tabl e 4 provide power, activity, and status information. For detailed information about LEDs, see the “LEDs” section on page 41 of “Troubleshooting Cisco 3800 Series Routers.”

Note The Cisco 3845 router has two SYS PWR and two AUX PWR LEDs. These LEDs do not come on until

the router has booted. Each power supply also has its own LED, which shows steady green to indicate normal operation as soon as router power is turned on.

Powering Up Cisco 3800 Series Routers

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Table 4 LED Indications During Power-up

LED Label Color and State Meaning

SYS Off Router not receiving power

Steady green Normal operation (power-up complete)

Blinking green Booting or in ROM monitor mode (immediately after power-up)

Amber Powered but malfunctioning

SYS PWR (Cisco 3825)

SYS PWR1 or SYS PWR2 (Cisco 3845)

AUX PWR (Cisco 3825) AUX PWR1 AUX PWR2 (Cisco 3845)

ACT Off No packet activity or power-up not completed

RPS (Cisco 3825)

CF Off CompactFlash memory card not being accessed

GE0: Link Off No link

GE0: Speed Blinking green

GE1: Link Off No link

GE1: Speed Blinking green

Off Router not receiving power

Steady green Normal operation (immediately after power-up)

Off Router not receiving power, power supply not present, or power-up not

completed

Steady green Normal operation of indicated power supply (power-up completed)

Off IP phone power off or not present, or power-up not completed

Steady green Normal operation (power-up completed)

Amber Powered but malfunctioning

Steady or blinking green Packets transmitted or received on any WAN or LAN port, or router is

monitoring internal activities (power-up completed)

Off Connected to primary power source or power-up not completed

Steady green Connected to Cisco Redundant Power System (power-up completed)

Steady green CompactFlash memory card being accessed; do not eject

Blinking green CompactFlash memory card being accessed; do not eject

Green Ethernet cable present, link established

Blink frequency indicates port speed: 1 blink per second: 10 Mbps 2 blinks per second: 100 Mbps 3 blinks per second: 1000 Mbps

Green Ethernet cable present, link established

Blink frequency indicates port speed: 1 blink per second: 10 Mbps 2 blinks per second: 100 Mbps 3 blinks per second: 1000 Mbps

Power-Up Procedure

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Powering Up Cisco 3800 Series Routers

Power-Up Procedure

Verifying the Hardware Configuration

To display and verify hardware features, enter the following commands:

• show version—Displays the system hardware version; the installed software version; the names and

sources of configuration files; the boot images; and the amount of installed DRAM, NVRAM, and flash memory.

• show diag—Lists and displays diagnostic information about the installed controllers, interface

processors, and port adapters; typical examples are network modules, interface cards (VICs, WICs, HWICs), and advanced integration modules (AIMs).

After your router is powered up, you are ready to begin the initial software configuration. For basic configuration procedures, see Cisco 3800 Series Software Configuration.

Setting the Date and Time

If the router has been exposed to nonoperating environmental conditions, its internal real-time clock (RTC) may not display the correct date and time. To set the RTC manually, use one of the forms of the calendar set command in EXEC mode:

Syntax Description

calendar set hh:mm:ss day month year

calendar set hh:mm:ss month day year

hh:mm:ss Current time in hours (using 24-hour notation), minutes, and seconds.

day Current day (by date) in the month.

month Current month (by name).

year Current year (no abbreviation).

The following example sets the RTC to 1:32 p.m. on November 19, 2004:

Router# calendar set 13:32:00 November 19 2004

Powering Up Cisco 3800 Series Routers

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Troubleshooting Cisco 3800 Series Routers

Your Cisco 3800 series integrated services router goes through extensive testing and burn-in before leaving the factory. If you encounter problems, use this document to help isolate problems or to eliminate the router as the source of the problem.

This document contains the following sections:

• Solving Problems, page 38

• LEDs, page 41

• The show environment Command, page 45

• Error Messages, page 46

• Jumper Settings, page 48

• Recovering a Lost Password, page 49

• More Troubleshooting Help, page 49

Note To troubleshoot network modules, see the Cisco Network Modules Hardware Installation Guide. To

troubleshoot interface cards, see the Cisco Interface Cards Installation Guide. These documents are available on Cisco.com.

If you cannot find the source of the problem, contact a customer service representative. For information about obtaining technical support, see the “Obtaining Technical Assistance” section on page 12 of “Introduction to Cisco 3800 Series Routers Hardware Documentation.” Before you call, have the following information ready:

• Router type and serial number (for serial number locations, see the “Product Identification” section

on page 5 of “Overview of Cisco 3800 Series Routers”)

• Maintenance agreement or warranty information

• Type of software and version number

• Date you received the router

• Brief description of the problem

• Brief explanation of the steps taken to isolate the problem

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Troubleshooting Cisco 3800 Series Routers

Solving Problems

The key to solving problems is to isolate the problem to a specific subsystem by comparing what the router is doing to what it should be doing.

The LEDs on the front and rear panel of the router enable you to determine router performance and operation. LEDs are described in the “LEDs” section on page 41.

When solving problems, consider the following subsystems:

• Power and cooling systems—External power source, power cable, router power supply and circuit

breaker, and router blower and fan. Also consider inadequate ventilation or air circulation.

• Network modules and interface cards—LEDs on the modules and interface cards help identify a

failure.

• Cables—External cables that connect the router to the network.

Troubleshooting the Power and Cooling Systems

Both the system power LED and the fans can help you troubleshoot a power problem. Check the following items.

Note The Cisco 3845 router has two system power LEDs, one for each power supply, labeled SYS PWR1 and

SYS PWR2.

Normal Indications

With the power switch on, normal indications are:

Fault Indications

Check the following symptoms to locate or eliminate faults in the power and cooling systems:

• SYS LED steady green

• SYS PWR LED steady green for the Cisco 3825 router, or SYS PWR1 or SYS PWR2 LED steady

green for the Cisco 3845 router (depending on which power supply is active)

• Fans operating

• With the power switch on, what color is the SYS LED?

–

If the LED is steady green, the router is receiving power and is functional.

–

If the LED is amber, the router is receiving power but is not functional.

–

If the LED is off, check the power source and power cable.

• With the power switch on, the SYS LED steady green, and the SYS PWR LED (Cisco 3825) or

SYS PWR1 or SYS PWR2 LED (Cisco 3845) steady green, do the fans operate?

–

If yes, the power system is functioning.

–

If no, check the fans.

Troubleshooting Cisco 3800 Series Routers

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Solving Problems

• With the power switch on and the SYS LED steady green, do the fans operate?

–

If yes, the power system is functioning.

–

If no, check the fans.

• With the power switch on and the SYS PWR LED (Cisco 3825) or SYS PWR1 or SYS PWR2 LED

(Cisco 3845) off, do the fans operate?

–

If yes, the router is receiving power. The fans are connected directly to the DC outputs of the power supply.

–

If no, check the power source and power cable.

• Does the router shut down after being on a short time?

–

Check for an environmentally induced shutdown. See the next section, “Environmental

Reporting Features.”

–

Check the environmental site requirements in the “General Site Requirements” section on

page 3 of “Preinstallation Requirements and Planning for Cisco 3800 Series Routers.”

–

Check for a power supply failure by inspecting the SYS PWR LED on the Cisco 3825 router, or the SYS PWR1 or SYS PWR2 LED on the Cisco 3845 router (depending on which power supply is active). If the LED is green, the power supply is functional.

• Router partially boots, but LEDs do not come on.

–

Check for a power supply failure by inspecting the SYS PWR LED on the Cisco 3825 router or the SYS PWR1 LED or SYS PWR2 LED on the Cisco 3845 router (depending on which power supply is active). If the LED is green, the power supply is functional.

–

If the SYS PWR LED is not on, see the “Obtaining Technical Assistance” section on page 12 of “Introduction to Cisco 3800 Series Routers Hardware Documentation” for information about customer service. For warranty information, see the “Cisco 90-Day Limited Hardware Warranty

Terms” section on page 10 of “Introduction to Cisco 3800 Series Routers Hardware Documentation.”

Environmental Reporting Features

If the router is operating at an abnormally high temperature, the following message is displayed on the console screen:

System detected OVERTEMPERATURE condition. Please resolve cooling problem immediately!

Some causes of abnormally high router temperature are:

• Fan failure

• Air conditioning failure in the room

• Air blockage to cooling vents

Take steps to correct the problem. See also the “Site Environment” section on page 4 and the

“Equipment Racks” section on page 5 of “Preinstallation Requirements and Planning for Cisco 3800 Series Routers.”

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Troubleshooting Cisco 3800 Series Routers

Solving Problems

Troubleshooting Modules, Cables, and Connections

Network problems can be caused by a module; cables or cable connections; or external devices such as a modem, transceiver, hub, wall jack, WAN interface, or terminal. Check for the following symptoms to help isolate the problem:

• Network module or interface card is not recognized by the router.

–

Make sure that the module or interface card is firmly seated in its slot.

–

Check the LEDs on the module or interface card. For information on these LEDs, see the Cisco

Network Modules Hardware Installation Guide and the Cisco Interface Cards Installation Guide.

–

Make sure that you have a version of Cisco IOS software that supports the network module or interface card. To determine which Cisco IOS releases support your router, network modules, and interface cards, go to the Software Advisor at http://tools.cisco.com/Support/Fusion/. You must have an account on Cisco.com.

• Module or card is recognized, but interface ports do not initialize.

–

Make sure that the module or card is firmly seated in its slot.

–

Check external cable connections.

–

Make sure that you have a version of Cisco IOS software that supports network module or interface card. To determine which Cisco IOS releases support your router, network modules, and interface cards, go to the Software Advisor at http://tools.cisco.com/Support/Fusion/. You must have an account on Cisco.com.

• Router does not boot properly, or constantly or intermittently reboots.

–

Make sure that all modules are firmly seated in their slots.

–

Check the router chassis or software. For information about customer service, see the

“Obtaining Technical Assistance” section on page 12 of “Introduction to Cisco 3800 Series Routers Hardware Documentation.” For warranty information, see the “Cisco 90-Day Limited Hardware Warranty Terms” section on page 10 of “Introduction to Cisco 3800 Series Routers Hardware Documentation.”

• Router boots, but the console screen is frozen.

–

Check the external console connection.

–

Verify that the parameters for your terminal are set as follows:

- The data rate matches the one configured for the router (9600 bps is the default)

- 8 data bits

- No parity

- 1 stop bit

• Router powers on and boots only when a particular network module or interface card is removed.

–

Check the network module or interface card. For information about customer service, see the

Troubleshooting Cisco 3800 Series Routers

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LEDs

• Router powers on and boots only when a particular cable is disconnected.

–

There may be a problem with the module, interface card, or cable. For information about customer service, see the “Obtaining Technical Assistance” section on page 12 of “Introduction

to Cisco 3800 Series Routers Hardware Documentation.” For warranty information, see the “Cisco 90-Day Limited Hardware Warranty Terms” section on page 10 of “Introduction to Cisco 3800 Series Routers Hardware Documentation.”

LEDs enable you to determine router performance and operation. Figure 26 and Figure 27 show the LEDs on the Cisco 3825 router. Figure 28 and Figure 29 show the LEDs on the Cisco 3845 router. Each power supply in a Cisco 3845 router also has its own LED.

For an explanation of these LEDs, see Tab le 5 .

Figure 26 Cisco 3825 Front-Panel LEDs

SYS ACT

SYS

PWR

RPS

COMPACT FLASH

AUX

PWR

AIM0 AIM1 PVDM0 PVDM1 PVDM2 PVDM3

U X

A IM

D M

V D

117780

OL-5972-01

Troubleshooting Cisco 3800 Series Routers

LEDs

Figure 27 Cisco 3825 Rear-Panel LEDs

NMDESW36

35x

0/1

000

ase

-T x

4 x

6 x

15x

x15

2 x

4 x

FastE

thern

et Ports

1 5

7 x

4 x

1 2

x4x

1 0

FastEthernet Ports

3 x30

2 x

9 x

8 x

0 x

2 5

-48V

3 x

GE 10/100/ 1000 Base-Tx

2 x

-48

1 x

0 x

2 x

1 9

0 x

Figure 28 Cisco 3845 Front-Panel LEDs

CONSOLE

AUX

Ext Pwr

ase-Tx

GE 1/0

SPD LNK

SPD LNK SFP

GE 0/0 GE 0/0

117782

117781

Troubleshooting Cisco 3800 Series Routers

OL-5972-01

Figure 29 Cisco 3845 Router Rear-Panel LEDs

PVDM 3CFPVDM 2 PVDM 1 PVDM 0 AIM 1 AIM 0

CONSOLE

AUX

PVDM 3

PVDM 1PVDM 2

PVDM 0

AIM 1

AIM 0

LEDs

GigE 0/1

SPD

GigE 0/1

P D

N K

GigE 0/0

LNK

SFP

GigE 0/0

117783

Table 5 Cisco 3800 Series LED Indicators

LED 3825 3845 Color and State Meaning

SYS Front Front Off Router not receiving power

Steady green Normal operation (power-up complete)

Blinking green Booting or in ROM monitor mode (immediately

after power-up)

Amber Powered but malfunctioning

ACT Front Front Off No packet activity

Steady or blinking green

Packets transmitted or received on any WAN or LAN port, or router is monitoring internal activities (power-up completed)

SYS PWR Front — Off Router not receiving power

Steady green Normal operation (immediately after power-up)

RPS Front — Off Connected to primary power system

Steady green Connected to redundant power system

SYS PWR1 — Front Off Router not receiving power, power supply 1 not

present, or power-up not completed

Steady green Present and enabled (power-up completed)

Amber Present and off or malfunctioning

SYS PWR2 — Front Off Router not receiving power, power supply 2 not

present, or power-up not completed

Steady green Present and enabled (power-up completed)

Amber Present and off or malfunctioning

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Troubleshooting Cisco 3800 Series Routers

LEDs

Table 5 Cisco 3800 Series LED Indicators (continued)

LED 3825 3845 Color and State Meaning

AUX PWR Front — Off IP phone power off or not present, or power-up

not completed

Steady green Present and enabled (power-up completed)

Amber Powered but malfunctioning

AUX PWR1 — Front Off IP phone power supply 1 off or not present, or

power-up not completed

Steady green Present and enabled (power-up completed)

Amber Powered but malfunctioning

AUX PWR2 — Front Off IP phone power supply 2 off or not present, or

power-up not completed

Steady green Present and enabled (power-up completed)

Amber Powered but malfunctioning

AIM0 Front Rear Off AIM0 not present

Green Present and enabled

Amber Present but malfunctioning

AIM1 Front Rear Off AIM1 not present

Green Present and enabled

Amber Present but malfunctioning

PVDM0 Front Rear Off PVDM0 not present

Green Present and enabled

Amber Present but malfunctioning

PVDM1 Front Rear Off PVDM1 not present

Green Present and enabled

Amber Present but malfunctioning

PVDM2 Front Rear Off PVDM2 not present

Green Present and enabled

Amber Present but malfunctioning

PVDM3 Front Rear Off PVDM3 not present

Green Present and enabled

Amber Present but malfunctioning

CF Front Rear Off CompactFlash memory card not being accessed

Steady green CompactFlash card being accessed; do not eject

Blinking green CompactFlash card being accessed; do not eject

SFP Rear Rear Off SFP link not established

Green SFP port active, link established

GE0: Link Rear Rear Off No link

Green Ethernet cable present, link established

Troubleshooting Cisco 3800 Series Routers

OL-5972-01

Table 5 Cisco 3800 Series LED Indicators (continued)

LED 3825 3845 Color and State Meaning

GE0: Speed Rear Rear Blinking green

GE1: Link Rear Rear Off No link

Green Ethernet cable present, link established

GE1: Speed Rear Rear Blinking green

PS1 — Front Off Power supply 1 not present

Steady green Present and enabled

Amber Present and off or malfunctioning

PS2 — Front Off Power supply 2 not present

Steady green Present and enabled

Amber Present and off or malfunctioning

Blink frequency indicates port speed 1 blink per second: 10 Mbps 2 blinks per second: 100 Mbps 3 blinks per second: 1000 Mbps

The show environment Command

The show environment command can help you monitor and troubleshoot router power and ventilation status.

This is an example of the output of the show environment command for a Cisco 3825 router with an AC power supply and no Redundant Power System:

Router# show environment

Redundant Power System is not present. SYS PS1 is present. Type: AC AUX (-48V) PS1 is absent. Fan 1 Normal Fan 2 Normal Fan 3 Normal Fan Speed is Normal Alert settings: Intake temperature warning: Enabled, Threshold: 50 Core temperature warning: Enabled, Threshold: 70 (CPU: 95) Board Temperature: Normal Internal-ambient temperature = 29, Normal CPU temperature = 46, Normal Intake temperature = 31, Normal Voltage 1(3300) is Normal, Current voltage = 3316 mV Voltage 2(5150) is Normal, Current voltage = 5210 mV Voltage 3(2500) is Normal, Current voltage = 2525 mV Voltage 4(1200) is Normal, Current voltage = 1191 mV

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Troubleshooting Cisco 3800 Series Routers

Error Messages

This is an example of the output of the show environment command for a Cisco 3845 router that has one AC power supply with IP phone power output installed:

Router# show environment

SYS PS1 is present

Fan status: Normal

Input Voltage status: Normal DC Output Voltage status: Normal Type: AC

Thermal status: Normal SYS PS2 is absent AUX (-48V) PS1 is present AUX (-48V) PS2 is absent Fan 1 Normal Fan 2 Normal Fan 3 Normal Fan Speed is Normal

Alert settings: Intake temperature warning: Enabled, Threshold: 50 Core temperature warning: Enabled, Threshold: 70 (CPU: 90) Board Temperature: Normal Internal-ambient temperature = 31, Normal CPU temperature = 50, Normal Intake temperature = 25, Normal Backplane temperature = 24, Normal Voltage 1(3300) is Normal, Current voltage = 3284 mV Voltage 2(5150) is Normal, Current voltage = 5210 mV Voltage 3(2500) is Normal, Current voltage = 2549 mV Voltage 4(1200) is Normal, Current voltage = 1215 mV

Error Messages

This section describes error messages that may appear on an external console screen. (For more information about consoles, see the “Connecting a Console or Modem” section on page 29 of “Connecting Cables to Cisco 3800 Series Routers.”)

Cisco IOS software checks the system once every 30 seconds. If an error still exists, the error message is displayed again; if the error has cleared, a recovery message is displayed.

Error Message System detected OVERTEMPERATURE condition. Please resolve cooling problem immediately!

Explanation

caused by fan failure, air-conditioning failure in the room, or air blockage to cooling vents.

Recommended Action Make sure that the ambient room temperature does not exceed 40 degrees C

and that airflow to the router is not blocked. See the “Site Environment” section on page 4 and the

“Equipment Racks” section on page 5 of “Preinstallation Requirements and Planning for Cisco 3800 Series Routers.”

If this condition persists, the power-supply thermal monitor automatically shuts down the router. Call your Cisco technical support representative for help, if necessary.

The router is operating at a temperature higher than the user-set threshold, possibly

Troubleshooting Cisco 3800 Series Routers

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Error Message Fan 1|2|3 had a rotation error reported.

Error Messages

Explanation

Recommended Action If this error is detected, the router system software automatically increases the

The specified fan is not rotating at the desired speed.

fan speed to high. If the rotation error disappears, fan speed is kept at high. If this error appears repeatedly, there is something wrong with the fan. The error will reappear until action is taken.

Error Message Voltage 1|2|3|4 (3300 mv|5150 mv|2500 mv|1200 mv) has exceeded recommended operating limits.

Explanation

Recommended Action System failure. See the “Obtaining Technical Assistance” section on page 12

One of the internal voltage outputs is outside its operating limits.

of “Introduction to Cisco 3800 Series Routers Hardware Documentation” for information about customer service.

Cisco 3845 Router Error Messages

The Cisco 3845 router supports two internal power supplies and returns the following error messages for them.

Error Message System detected SYS PS 1|2 input voltage fail condition.

Explanation

Recommended Action Check the input power source and power cable.

Error Message System detected SYS PS 1|2 output voltage fail condition.

Explanation

Recommended Action Replace the power supply. See “Installing and Upgrading Internal Components

Power to the indicated power supply has failed.

The indicated power supply has failed.

in Cisco 3800 Series Routers.”

Error Message System detected AUX (-48V) PS 1|2 fail condition.

Explanation

Recommended Action Replace the power supply. See “Installing and Upgrading Internal Components

The indicated AC power supply with IP phone power output has failed.

in Cisco 3800 Series Routers.”

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Troubleshooting Cisco 3800 Series Routers

Jumper Settings

Error Message System detected thermal warning on SYS PS 1|2. System is close to auto

shutdown limit.

Explanation

Recommended Action Make sure that the ambient room temperature does not exceed 40 degrees C

The power supply is operating at an abnormally high temperature.

and that air flow to the router is not blocked. See the “Site Environment” section on page 4 and the

“Equipment Racks” section on page 5 of “Preinstallation Requirements and Planning for Cisco 3800 Series Routers.”

The power supply fan may have failed or be about to fail. Replace the power supply. See “Installing

and Upgrading Internal Components in Cisco 3800 Series Routers.”

If this condition persists, the power-supply thermal monitor automatically shuts down the router. Call your Cisco technical support representative for help, if necessary.

Error Message System detected SYS PS 1|2 fan fail condition.

Explanation

Recommended Action Replace the power supply. See “Installing and Upgrading Internal Components

The fan on the indicated power supply has failed.

in Cisco 3800 Series Routers.”

Error Message There is more than one failure with power system 1|2 or this power system has been turned off.

Explanation

Multiple failures have occurred in the indicated power supply. This message can also

appear if you have installed two power supplies in a Cisco 3845 router, but only one is powered on.

Recommended Action If the power supply is turned off, turn it on. If it has failed, replace it. See

“Installing and Upgrading Internal Components in Cisco 3800 Series Routers.”

Jumper Settings

If a ROM monitor failure occurs, you may need to change a jumper setting on the motherboard so the router can boot for troubleshooting. Procedures for accessing the motherboard are described and jumper locations are shown in “Installing and Upgrading Internal Components in Cisco 3800 Series Routers.” You may need to set one of the following jumpers:

• DUART DFLT—Sets the console connection data rate to 9600 regardless of user configuration

Change this setting if the console displays garbage characters. The jumper forces the data rate to a known good value.

• BOOT DFLT—Boots from the read-only boot image in case an upgrade is corrupted

Change this setting if the router consistently hangs or crashes after a ROM monitor upgrade.

• WDOG DIS—Disables the watchdog timer

If you change either of the first two settings as shown, the router stays in the new configuration during subsequent power cycles and the jumper can be removed.

Troubleshooting Cisco 3800 Series Routers

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Note The jumpers are not needed to troubleshoot Cisco IOS problems. If the Cisco IOS software becomes

corrupted, remove the CompactFlash memory card to force the router to boot in ROM monitor mode.

Change these settings only after consulting with your service representative or Cisco technical support.

Recovering a Lost Password

You can recover a lost enable password, but an enable secret password is encrypted and is not recoverable. If you lose an enable secret password configured on your router, you can replace it with a new enable secret password.

For password recovery and replacement procedures, see

http://www.cisco.com/warp/public/474/index.shtml.

More Troubleshooting Help

Recovering a Lost Password

For information about obtaining technical support, see the “Obtaining Technical Assistance” section on

page 12 of “Introduction to Cisco 3800 Series Routers Hardware Documentation.”

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Troubleshooting Cisco 3800 Series Routers

More Troubleshooting Help

Troubleshooting Cisco 3800 Series Routers

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Installing Network Modules in Cisco 3800 Series Routers

This document describes how to install network modules in Cisco 3800 series routers. It contains the following sections:

• Installing Network Modules, page 51

• Modifying the Width of Network Module Slots, page 53

• Installing and Removing Slot Dividers, page 55

• Installing and Removing Slot Adapters, page 59

• Installing Blank Faceplates, page 60

Installing Network Modules

Caution The Cisco 3845 router supports OIR with similar modules only. If you remove a network module, along

with any installed WAN or voice interface cards, install another module and card combination exactly like it.

Caution The Cisco 3825 router does not support OIR of network modules. To avoid damaging the module, you

must turn off electrical power and disconnect network cables before you insert the module into a router slot.

The Cisco 3825 router provides two slots for network modules. The lower network module slot of this router, labeled 1 on the rear panel, can hold either of the following sizes of network modules:

• One single-wide network module

• One extended single-wide network module

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Installing Network Modules in Cisco 3800 Series Routers

Installing Network Modules

The upper network module slot of the Cisco 3825 router, labeled 2 on the rear panel, can hold any of the following sizes of network modules:

• One single-wide network module

• One extended single-wide network module

• One double-wide network module

• One extended double-wide network module

The Cisco 3845 router provides four slots for network modules, labeled 1, 2, 3, and 4 on the rear panel. Each slot can hold either of the following sizes of network modules:

• One single-wide network module

• One extended single-wide network module

Slots 1 and 2 can also be combined to hold either of the following sizes of network modules:

• One double-wide network module

• One extended double-wide network module

Slots 3 and 4 can be combined in the same way to hold one double-wide or extended double-wide network module.

Note The terms single-wide, extended single-wide, double-wide, and extended double-wide refer to the

physical size of a network module. Enhanced network modules offer additional functionality; this functionality is not directly related to the module’s size.

Note The Cisco 3825 router supports one high-density analog-digital extension module for voice and fax. The

Cisco 3845 module supports two of these modules.

For detailed information about installing network modules in external router slots, see the following documents:

• Cisco Network Modules Hardware Installation Guide

• Cisco 3800 Series Routers Cards and Modules

Some network module configurations require the installation or removal of a slot divider in the module slot. See Figure 30.

Note Figure 30, Figure 31, and Figure 32 show a generic router. They do not represent the details of

Cisco 3800 series routers.

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Modifying the Width of Network Module Slots

Figure 30 Slot Divider for Double-Wide Network Module Slots (Generic Router)

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All network module slots must be covered by network module faceplates, blank faceplates, or slot adapters for cooling, electromagnetic interference (EMI) reduction, and safety. The network module hardware kit for Cisco 3800 series routers contains four blank faceplates. Each blank faceplate covers one standard single-wide network module slot.

Warning

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Modifying the Width of Network Module Slots

T o reduce extended single-wide and extended double-wide network module slots in width to hold smaller network modules, or to cover unused slots, you may need a combination of blank faceplates, slot dividers, and slot adapters.

To reduce a slot in width:

• To reduce an extended single-wide slot to standard single-wide, install one slot adapter on the right.

See Figure 31.

• To reduce an extended double-wide slot to standard double-wide, install two slot adapters on the

right. See Figure 32.

Statement

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Installing Network Modules in Cisco 3800 Series Routers

Modifying the Width of Network Module Slots

To cover an empty network module slot:

• Extended single-wide slot—Install a slot adapter as described in the “Installing and Removing Slot

Adapters” section on page 59. Then attach a blank faceplate and tighten the two screws.

• Extended double-wide slot—Install a slot divider as described in the “Installing and Removing Slot

Dividers” section on page 55 . Install a slot adapter in each single-wide slot as described in the “Installing and Removing Slot Adapters” section on page 59. Then attach a blank faceplate in each

slot and tighten the two screws.

Figure 31 Slot Divider and Adapters for Standard Single-Wide Network Modules (Generic Router)

1 Slot divider 2 Slot adapters

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Installing Network Modules in Cisco 3800 Series Routers

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Installing and Removing Slot Dividers

Figure 32 Slot Adapters for Double-Wide Network Modules (Generic Router)

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1 Slot adapter 2 Second slot adapter

Installing and Removing Slot Dividers

On the Cisco 3845 router, you can remove a slot divider to combine two extended single-wide network module slots into an extended double-wide slot, or install a slot divider to divide an extended double-wide slot into two extended single-wide slots.

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Installing Network Modules in Cisco 3800 Series Routers

Installing and Removing Slot Dividers

Installing Slot Dividers

Figure 33 shows a slot divider for a double-wide or extended double-wide network module slot.

Figure 33 Slot Divider for Network Module Slot

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To install slot dividers in network module slots, follow these steps. You need a number 1 Phillips screwdriver.

Step 1 Insert the top rails of the slot divider between the guide rails in the top of the network module slot. See

Figure 34.

Note Figure 34 shows a generic router. It does not represent a detailed view of a Cisco 3800 series

routers.

Note The guide rails begin approximately 1 inch (3 cm) from the router’s rear panel.

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Installing and Removing Slot Dividers

Figure 34 Inserting Slot Divider into Network Module Slot (Generic Router)

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1 Insert slot divider 2 Tighten screw so front surface is flush with

router rear panel

Step 2

Push the slot divider into the slot. The slot divider’s screw tip and guide pin fit into holes at the back of the slot. Use the number 1 Phillips screwdriver to tighten the attachment screw. When it is fully seated, the slot divider’s front surface is flush with the router’s rear panel. See Figure 34.

Step 3 Pull gently on the slot divider to check that it is seated securely.

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Installing Network Modules in Cisco 3800 Series Routers

Installing and Removing Slot Dividers

Removing Slot Dividers

Note The network module slots on both sides of a slot divider must be empty of network modules and slot

adapters before you remove the slot divider.

To remove slot dividers from network module slots, follow these steps:

Step 1 Using a number 1 Phillips screwdriver, loosen the slot divider attachment screw. Step 2 Pull the slot divider straight out of the network module slot.

Tip Save the slot divider for future use.

Installing Network Modules in Cisco 3800 Series Routers

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Installing and Removing Slot Adapters

Install slot adapters in extended-width network module slots to reduce the slot width. Figure 31,

Figure 32, and Figure 35 show slot adapters for network module slots.

Figure 35 Slot Adapter for Network Module Slot

Installing and Removing Slot Adapters

Installing Slot Adapters

Note A network module slot must be empty before you install a slot adapter.

To install a slot adapter, follow these steps. You need a number 2 Phillips screwdriver.

Step 1 Orient the slot adapter for insertion, with the captive thumbscrew at the right side. Step 2 Insert the slot adapter into the far right edge of the network module slot. Step 3 Guide the triangular end of the slot adapter into the rectangular hole at the back of the slot, and align the

captive thumbscrew with the threaded hole in the chassis, slot divider, or adjacent slot adapter.

Note You may be fastening the slot adapter to the router chassis, to another slot adapter, or to a slot divider,

depending on its installation location.

Step 4 Use the number 2 Phillips screwdriver to tighten the thumbscrew.

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Installing Network Modules in Cisco 3800 Series Routers

Installing Blank Faceplates

Removing Slot Adapters

To remove a slot adapter, use a number 2 Phillips screwdriver to loosen the captive thumbscrew. Pull the slot adapter straight out of the slot.

Tip Save the slot adapter for future use.

Installing Blank Faceplates

Warning

Note To cover network module slots on Cisco 3800 series routers, use only the blank faceplate with captive

1029

Figure 36 shows a blank faceplate for a network module slot.

thumbscrews shown in Figure 36. Do not use blank faceplates with snap tabs.

Figure 36 Blank Faceplate for Standard Single-Wide Network Module Slot

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To install a blank faceplate, align the captive screws with the screw holes on the router. Use a number 2Phillips screwdriver to tighten the captive screws until the faceplate is flush with the chassis. To remove the faceplate, loosen the captive screws.

Statement

Tip Save blank faceplates for future use.

Installing Network Modules in Cisco 3800 Series Routers

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Installing Interface Cards in Cisco 3800 Series Routers

This document describes how to install interface cards in Cisco 3800 series integrated services routers. It contains the following sections:

• Installing Interface Cards, page 61

• Installing and Removing Slot Dividers, page 62

• Installing Blank Faceplates over Empty HWIC Slots, page 67

Installing Interface Cards

Interface cards install either into slots in the rear of the router, or into slots in network modules. Interface cards come in the following types:

• WAN interface card (WIC)

• Voice interface card (VIC)

• Voice/data T1/E1 WAN interface card (VWIC)

• High-speed WAN interface card (HWIC)

Note You can install any type of interface card—WIC, VIC, VWIC, or HWIC—into a router HWIC slot.

HWICs must be installed directly into router slots, not into network modules.

The Cisco 3825 router and the Cisco 3845 router each provide four interface card slots, labeled on the rear panel by HWIC and a number. Each of these slots can be occupied by one single-wide WIC, VIC, VWIC, or HWIC.

In addition, the HWIC 0 and HWIC 1 slots can be combined to hold one double-wide HWIC. The HWIC 2 and HWIC 3 slots can also be combined to hold one double-wide HWIC.

Note Although the HWIC 1 and HWIC 2 slots on the Cisco 3845 router are adjacent to each other, they cannot

be combined to hold a double-wide HWIC.

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The maximum capacity of Cisco 3800 series routers for interface cards inserted directly into the chassis is four WICs, VWICs, or HWICs, or two double-wide HWICs.

Installing Interface Cards in Cisco 3800 Series Routers

Installing and Removing Slot Dividers

Caution Cisco 3800 series routers do not support online insertion and removal (OIR, or hot swap) of interface

cards inserted directly into router slots. You must turn off the router before installing or removing an interface card.

The Cisco Interface Cards Installation Guide describes how to install interface cards in router slots and network modules.

The Cisco 3800 Series Routers Cards and Modules document links to resources for understanding, installing, and configuring cards and modules for Cisco 3800 series routers.

Empty slots must be covered with blank faceplates for cooling, electromagnetic interference (EMI) reduction, and safety. Procedures for installing slot dividers and blank faceplates are described in the following sections.

Warning

1029

Installing and Removing Slot Dividers

You can remove a slot divider to combine two single-wide HWIC slots into a double-wide slot, or install a slot divider to convert a double-wide slot into two single-wide slots.

Installing Slot Dividers in HWIC Slots

Cisco 3800 series routers use two different type of HWIC slot dividers:

• The Cisco 3825 router uses a two-pronged metal slot divider. See Figure 37.

• The Cisco 3845 router uses a slot divider with a plastic body and a screw tab. See Figure 38.

Figure 37 Slot Divider for Cisco 3825 HWIC Slot

Statement

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Installing Interface Cards in Cisco 3800 Series Routers

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Figure 38 Slot Divider for Cisco 3845 HWIC Slot

Installing and Removing Slot Dividers

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1 Rear view 2 Front view

To install slot dividers into HWIC slots, follow these steps:

Step 1 For a Cisco 3825 router, squeeze the prongs of the metal slot divider together and insert the ends between

the guide rails on the bottom of the HWIC slot. Push the slot divider in until it locks into place. See

Figure 39.

Note The guide rails begin approximately 2.5 inch (6 cm) from the router’s rear panel.

When the slot divider is fully seated, its outer end is flush with the router’s rear panel.

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Installing Interface Cards in Cisco 3800 Series Routers

Installing and Removing Slot Dividers

Figure 39 Inserting Slot Divider into HWIC Slot (Cisco 3825 Router)

NMDESW36

35x

GE1

10/100/1000 B

ase-Tx

17x

FastEthernet Ports

18x

Ext Pwr

-48V

E0 10/100/ 1000

Base-Tx

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For a Cisco 3845 router, insert the plastic rail on the bottom of the slot divider into the track in the router slot. Tighten the screw with a number 1 Phillips screwdriver. See Figure 40 and Figure 41.

When the slot divider is fully seated, its outer end is flush with the router’s rear panel.

Installing Interface Cards in Cisco 3800 Series Routers

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Figure 40 Inserting Slot Divider into HWIC Slot (Cisco 3845 Router)

NMESW16

15x

15x 7x 14x 6x 13x

FastEthernet Ports

12x 4x

11x 3x 10x

2x 9x

-48V

8x 0x

10/100/ 1000 Base-Tx

Installing and Removing Slot Dividers

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1 Slot divider 3 Screw hole 2 Screw tab 4 Track

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Installing Interface Cards in Cisco 3800 Series Routers

Installing and Removing Slot Dividers

Figure 41 Inserting Slot Divider into HWIC Slot (Cisco 3845 Router), Detail

Step 2

Pull gently on the slot divider to check that it is seated securely.

Removing Slot Dividers from HWIC Slots

Note The HWIC slots on both sides of a slot divider must be empty before you remove the slot divider.

To remove slot dividers from HWIC slots, follow these steps:

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Step 1 For a Cisco 3825 router, reach into the HWIC slot and squeeze the two halves of the slot divider together.

Step 1 For a Cisco 3845 router, loosen the screw.

Tip Do not remove the screw from the slot divider.

Step 2 Pull the slot divider straight out of the HWIC slot.

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Installing Blank Faceplates over Empty HWIC Slots

Tip Save the slot divider for future use.

Installing Blank Faceplates over Empty HWIC Slots

All interface card slots must be covered by interface cards or blank faceplates for cooling, electromagnetic interference (EMI) reduction, and safety.

Warning

Statement

1029

The high-speed WAN interface card (HWIC) hardware kit for Cisco 3800 series routers contains four blank faceplates. Each blank faceplate covers one single-wide HWIC slot.

Figure 42 and Figure 43 show a blank faceplate for an interface card slot.

Figure 42 Blank Faceplate for Interface Card Slot

DO NOT INSTALL WAN INTERFACE

CARDS WITH POWER APPLIED

41205

Figure 43 Blank Faceplate for Interface Card Slot (Perspective View)

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Installing Interface Cards in Cisco 3800 Series Routers

Installing Blank Faceplates over Empty HWIC Slots

To install blank faceplates over empty HWIC slots, follow these procedures:

• Single-wide slot—Attach a blank faceplate and tighten the two screws, using a number 1 Phillips

screwdriver.

• Double-wide slot—Install a slot divider as described in the “Installing and Removing Slot Dividers”

section on page 62. Then install two blank faceplates and tighten the two screws in each blank

faceplate.

Tip Save blank faceplates for future use.

Installing Interface Cards in Cisco 3800 Series Routers

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Installing SFP Modules in Cisco 3800 Series Routers

This document describes how to install optional small-form-factor pluggable (SFP) modules in Cisco 3800 series integrated services routers to provide optical Gigabit Ethernet connectivity. It contains the following sections:

• Installing SFP Modules, page 70

• Removing SFP Modules, page 71

The SFP module installs into a slot on the router’s rear panel. When selected in Cisco IOS software, it is assigned port gigabitethernet 0/0. The default is for the built-in RJ-45 1000Base-T connector to be active on this port.

Only SFP modules certified by Cisco are supported on Cisco 3800 series routers. Tabl e 6 lists supported SFPs.

Table 6 SFPs Supported on Cisco 3800 Series Routers

Fiber Diameter

Cisco Part Number SFP Transceiver

GLC-SX-MM= 1000Base-SX 50 850 Multi 550 m

GLC-LH-SM= 1000Base-LX/LH 9/125 1310 Single 10 km

GLC-ZX-SM= 1000Base-ZX 9/125 1550 Single 100 km

CWDM-SFP-1470= 1000Base-CWDM 50 1470 Single 100 km

CWDM-SFP-1490= 1490

CWDM-SFP-1510= 1510

CWDM-SFP-1530= 1530

CWDM-SFP-1550= 1550

CWDM-SFP-1570= 1570

CWDM-SFP-1590= 1590

CWDM-SFP-1610= 1610

Tip Use the show controller command at the Cisco IOS prompt to determine whether you are using an SFP

certified by Cisco.

(micrometer)

Wavelength (nm) Mode

Maximum Distance

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Installing SFP Modules in Cisco 3800 Series Routers

Installing SFP Modules

Note Cisco 3800 series routers do not support 1000Base-T SFP modules in the router’s SFP slot. 1000Base-T

connectivity is provided by the Gigabit Ethernet ports built into the router.

Laser Safety Guidelines

Optical SFPs use a small laser to generate the fiber-optic signal. Keep the optical transmit and receive ports covered whenever a cable is not connected to the port.

Warning

Because invisible laser radiation may be emitted from the aperture of the port when no fiber cable is connected, avoid exposure to laser radiation and do not stare into open apertures.

Ultimate disposal of this product should be handled according to all national laws and regulations.

Installing SFP Modules

Follow these steps to install an SFP module in a Cisco 3800 series router:

Warning

Step 1 Slide the SFP into the router slot until it locks into position (see Figure 44).

Tip If the SFP uses a bale-clasp latch (see Figure 45), the handle should be on top of the SFP module.

Because invisible laser radiation may be emitted from the aperture of the port when no fiber cable is connected, avoid exposure to laser radiation and do not stare into open apertures.

Figure 44 Installing an SFP Module

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Caution Do not remove the optical port plugs from the SFP until you are ready to connect cabling.

Step 2 Connect the network cable to the SFP module.

Installing SFP Modules in Cisco 3800 Series Routers

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Cisco Systems 3800 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Objectives and Organization

Audience

Conventions

Safety Warnings

Related Documentation

Cisco 90-Day Limited Hardware Warranty Terms

Obtaining Documentation

Cisco.com

Ordering Documentation

Documentation Feedback

Obtaining Technical Assistance

Cisco Technical Support Website

Submitting a Service Request

Definitions of Service Request Severity

Obtaining Additional Publications and Information

Router Descriptions

Product Identification

Built-In Ports

Cisco Product Identification Tool

Module and Interface Card Capacity

Network Modules

Interface Cards

AIMS and PVDMs

Port Numbering

Built-In Ports

Network Module Ports

Interface Card Ports

Interface Card in Router

Interface Card in Network Module

Asynchronous Interface Numbering

Memory

Power

LED Indicators

Ventilation

Real-Time Clock and Battery

Technical Specifications

Regulatory Compliance

Safety Recommendations

Safety with Electricity

Preventing Electrostatic Discharge Damage

General Site Requirements

Power Supply Considerations

Site Environment

Site Configuration

Equipment Racks

Installation Checklist

Creating a Site Log

Inspecting the Router

Required Tools and Equipment for Installation and Maintenance

Rack-Mounting the Router

Attaching Brackets to the Router for Rack Mounting

Installing the Router in a Rack

Grounding the Router

Attaching the Optional Cable Management Bracket

Power Connections

Connecting Routers to AC Power

Connecting Routers to DC Power

DC Input Wiring Procedure

Dual DC Power Supply Configuration in Cisco 3825 Routers

Connecting Routers to Backup Power

Connecting WAN, LAN, and Voice Cables

Connecting a Console or Modem

Connecting a Console to the Console Port

Connecting a Modem to the Auxiliary Port

Prerequisites

Power-Up Procedure

Verifying LED Indications

Verifying the Hardware Configuration

Setting the Date and Time

Solving Problems

Troubleshooting the Power and Cooling Systems

Normal Indications

Fault Indications

Environmental Reporting Features

Troubleshooting Modules, Cables, and Connections

LEDs