Page 1
Corporate Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 526-4100
Catalyst 3750 Switch System Message
Guide
Cisco IOS Release 12.2(25)SEA
January 2005
Customer Order Number: DOC-7816184=
Text Part Number: 78-16184-04
Page 2
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Catalyst 3750 Switch System Message Guide
Copyright © 2003–2005 Cisco Sy stems , Inc. Al l rights r eserved .
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CONTENTS
Preface vii
Audience vii
Purpose vii
Conventions vii
Related Publications viii
Obtaining Documentation ix
Cisco.com ix
Ordering Documentation ix
Documentation Feedback ix
Obtaining Technical Assistance x
Cisco Technical Support Website x
Submitting a Service Request x
Definitions of Service Request Severity x
Obtaining Additional Publications and Information xi
CHAPTER
1 System Message Overview 1-1
How to Read System Messages 1-1
Error Message Traceback Reports 1-5
Output Interpreter 1-5
Bug Toolkit 1-6
Contacting TAC 1-6
CHAPTER
2 Message and Recovery Procedures 2-1
ACLMGR Messages 2-3
BADTRANSCEIVER Messages 2-7
BSPATCH Messages 2-7
CFGMGR Messages 2-8
CMP Messages 2-10
DOT1X Messages 2-12
DTP Messages 2-17
EC Messages 2-19
ETHCNTR Messages 2-23
EXPRESS_SETUP Messages 2-24
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Contents
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FRNTEND_CTRLR Messages 2-25
GBIC_SECURITY Messages 2-25
GBIC_SECURITY_CRYPT Messages 2-26
GBIC_SECURITY_UNIQUE Messages 2-27
HARDWARE Messages 2-28
HLFM Messages 2-29
IDBMAN Messages 2-31
IGMP_QUERIER Messages 2-34
ILPOWER Messages 2-35
IMAGEMGR Messages 2-37
MAC_LIMIT Messages 2-38
MAC_MOVE Messages 2-39
PHY Messages 2-39
PIMSN Messages 2-41
PLATFORM Messages 2-41
PLATFORM_FBM Messages 2-43
PLATFORM _IPC Messages 2-43
PLATFORM_PBR Messages 2-45
PLATFORM_PM Messages 2-46
PLATFORM_RPC Messages 2-47
PLATFORM_SPAN Messages 2-50
PLATFORM_UCAST Messages 2-50
PLATFORM_VLAN Messages 2-52
PM Messages 2-53
QOSMGR Messages 2-61
RMON Messages 2-66
SDM Messages 2-67
SPAN Messages 2-67
SPANTREE Messages 2-68
SPANTREE_FAST Messages 2-75
SPANTREE_VLAN_SW Messages 2-75
STACKMGR Messages 2-76
STORM_CONTROL Messages 2-78
SUPERVISOR Messages 2-78
SUPQ Messages 2-79
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SW_DAI Messages 2-81
SW_VLAN Messages 2-83
SWITCH_QOS_TB Messages 2-89
TCAMMGR Messages 2-89
UDLD Messages 2-91
UFAST_MCAST_SW Messages 2-93
VQPCLIENT Messages 2-94
I
NDEX
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Preface
Audience
This guide is for the networking pr ofession al managi ng the Cataly st 3750 switch or sw itch stack,
hereafter referred to as the switch. Before using this guide, y ou should ha ve e xperi ence w orking with th e
Cisco IOS and the switch software featu res.
Purpose
This guide describes only th e Catalyst 375 0-spec ific system messag es that you mi ght encou nter. For a
complete list of Cisco IOS system error messages, see the Cisco IO S Sof tware System Error Messages,
Cisco IOS Release 12. 2.
This guide do es not de scr ibe how to in stal l y our swi tch or how to configur e software f eatur es on yo ur
switch. It also does not pro vide de tailed inform ation abou t command s that ha v e been crea ted or ch anged
for use by the switch. For hardware installation information, see the hardware installation guide that
shipped with your switch . For software infor matio n, see the sof tware configur ation gu ide and the
command refe re nce for thi s re lea se .
Conventions
This publication use s the se conventions to co nvey instructions a nd info rmat ion:
Command descriptions use these conventions:
• Commands and keywords are in boldface text.
• Arguments for which you supply values are in italic.
• Square brackets ([ ] ) mean o pt iona l e lem en ts .
• Braces ({ }) group required choices, and vertical bars ( | ) separate the alternative elements.
• Braces and vertical bars within square brackets ([{ | }]) mean a required choice within an optional
element.
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Preface
Related Publications
Interactive examples use these conventions:
• Terminal sessions and system displays are in screen font.
• Information you ent er is in b oldface screen font.
• Nonprinting charac ters, such as passwords or t abs, ar e in angl e brackets (< >) .
Notes use this convention and symbol:
Note Means reader take note. Notes contain helpful suggestions or references to materials not in this manual.
Related Publications
These documents provide complete in for ma tion abo ut the switc h and are a vailable from this Cisco.com
site:
http://www.cisco.com/univercd/cc/td/doc/product/lan/cat3750/index.htm
Note Before installing, configurin g, or upgrad ing the swit ch, see the se docum ents:
• For initial configuration information, see the “Using Express Setup” chapter in the getting started
guide or to the “Configuring the Switch w ith the CLI -Based Setup Pro gram” ap pendix in th e
hardware installation guide.
• For device manager requirements, see the “System Requirements” section in the release notes (not
orderable but available on Ci sco .com ).
• For Network Assistant requirements, see Getting Started with Cisco Network Assistant (not
orderable but available on Ci sco .com ).
• For cluster requirem ent s, see th e Release Notes for C isco Ne twork Assistant (no t orderabl e but
available on Cisco.com).
• For upgrading informati on, see th e “Downloadin g Software” se ction in the relea se notes.
You can order printed copies of d ocuments with a DOC-xxxxxx= number from the Ci sco.com sites and
from the telephone numbers listed in the “Obtaining Documentation” se ction on page ix.
• Release Notes for t he C atal yst 3750, 3 560, a nd 297 0 Swi tches (not or dera ble but available on
Cisco.com)
• Catalyst 3750 Switch S oft ware Configuration Gui de (orde r nu mber DO C-78 161 80=)
• Catalyst 3750 Switch C om mand R eference ( ord er n umb er D O C-7 816 181 =)
• Catalyst 3750 Switch System Message Guide (or de r n umbe r D OC- 781 6184 =)
• Device manager online help ( available on the s witc h)
• Catalyst 3750 Switch Hardware Installation Guide (not or derabl e but available on Cisco.com)
• Catalyst 3750 Switch Getting Started Guide (order number DOC-7816663=)
• Regulatory Compliance and Safety Info rmation f or the Cataly st 3750 Switch ( ord er n umb er
DOC-7816664)
• Getting Started with Cisco Network Assistant (no t ordera ble but available on Cisco.com)
• Release Notes for Cisco Network Assistant (not orderable but available on Cisco.com)
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Obtaining Documentation
• Cisco Small Form-Factor Pluggable Mo dule s I nstallat ion Note s (o rde r n um ber D O C- 7815160 =)
• Cisco CWDM GBIC and CWDM S FP Instal lation No te (not orderable but available on Cisco.com)
Obtaining Documentation
Cisco documentatio n and a dd ition al lite rat ure a r e available on Cisc o.co m. Cisc o al so provide s s everal
ways to obtain technical assista nce an d othe r techni cal re sour ces. Thes e secti ons explain how to obtain
technical information from Cisco Systems.
Cisco.com
You can access the most current Cisco documentation at this URL:
http://www.cisco.com/univercd/home/home.htm
You can access the Cisco website at this URL:
http://www.cisco.com
You can access international Cisco websites at this URL:
http://www.cisco.com/public/countries_languages.shtml
Ordering Documentation
You ca n find ins tru ct ions for orde ring do cu me nta tion a t t his U RL:
http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm
You can ord er Cisco docum ent ation in these ways:
• Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from
the Ordering tool:
http://www.cisco.com/en/US/partner/ordering/index.shtml
• Nonregistered Cisco.co m u ser s can o rd er docum en tati on th rou gh a l oc al ac count r epre sen tative by
calling Cisco Systems Corporate Headquarters (California, USA) at 408 526-7208 or, elsewhere in
North America, by ca lli ng 1 80 0 553-NETS (6387 ).
Documentation Feedback
You can sen d comme nts about technic al documen tation t o bug-doc@cisco. com.
You can subm it comm ents by using the response ca rd (if pre sent) be hind the front cover of your
document or by wri ting t o the fo llowing a ddress:
Cisco Systems
Attn: Customer Docume nt Ordering
170 West Tasman Dr ive
San Jose, CA 95134- 988 3
We appreciate your co mm ents .
Page 10
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Obtaining Technical Assistance
Obtaining Technical Assistance
For all customers, partners, resellers, and distributors who h old valid Cisco serv ice contra cts, Cisco
Technical Support provides 24-hour-a-day, award-winning technic al assist anc e. T he C isco Technical
Support Website on Cisco.com features extensive online support resources. In addition, Cisco Technical
Assistance Center (TAC) engineers provide te leph one su ppor t. If y ou do n ot ho ld a valid Cisco se rvic e
contract, contact your reseller.
Cisco Technical Support Website
The Cisco Technical Support Website provides online docum ent s and tool s fo r t roub lesho oti ng and
resolving technical issues with Cisco products and technologies. The website is available 24 hours a day,
365 days a yea r, at this UR L:
http://www.cisco.com/techsupport
Access to all tools on the Cisco Technical Support Website requires a Cisco.com user ID and password.
If you have a valid service contract but do not have a user ID or password, you can register at this U R L:
http://tools.cisco.com/RPF/register/register.do
Note Use the Cisco Pr oduct Ident ificati on (CPI ) to ol to loc ate your pr odu ct s er ial n umb er b efore su bmitt ing
a web or phone request for service . You can access the CPI tool from the Cisco Technical Support
Website by clicking the Tools & Resources link under Documentation & Tools. Choose Cisco Product
Identification Tool from the Alphabetical Index drop-down list, or click the Cisco Product
Identification Tool link under Alerts & RMAs. The CPI tool offers three search options: by product ID
or model name; by t r ee v iew; or f or c ertai n produc ts , by copyin g a nd past ing show comm and ou tput.
Search results show an illu stra tio n o f your p rod uct wi th the s eria l n umb er l abe l l ocati on h ighli ghte d.
Locate the serial number label on your product and re cord the informa tion before placing a service call.
Submitting a Service Request
Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3
and S4 service requests are those in which your network is minimally impaired or for which you require
product information. ) After you desc ribe you r situation, the TAC Service Request Tool provides
recommended s oluti ons. I f your issu e is no t re so lved using t he r ecom me nded re sourc e s, your se rv ice
request is assigned to a Cisco TAC engineer. The TAC Service Request Tool is located at this URL:
http://www.cisco.com/techsupport/servicerequest
For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TA C b y telephone.
(S1 or S2 service requests are t hose in whic h your prod uction network is down or severely degraded.)
Cisco TAC engineers ar e assi gn ed imme di ately t o S1 a nd S2 s ervi ce requ ests to help k eep yo ur b us iness
operations running smoothly.
To open a service request by telep hone, use one of the following number s:
Asia-Pacific: +61 2 8446 7411 (Australia : 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447
For a complete list of Cisco TAC contacts, go to this URL:
http://www.cisco.com/techsupport/contacts
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Obtaining Additional Publications and Information
Definitions of Service Request Severity
To ensure that all service requests are reported in a standard format, Cisco has established severity
definitions.
Severity 1 (S1)—Your network is “down,” or th ere is a critical impact to your business operations. You
and Cisco will commit all necessary resources around the clock to resolve the situation.
Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your
business operation are negatively affected by inadequate performance of Cisco products. You and Cisco
will commit full-time resources during normal business hours to resolve the situation.
Severity 3 (S3)—Operational perform ance of your netwo rk is impair ed, but most business operatio ns
remain functional. You and Cisco will commit resources during normal business hours to restore service
to satisfactory levels.
Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or
configuration. There is li ttle or no effect on you r business operations.
Obtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is available from various online
and printed sources.
• Cisco Marketplace provides a variety of Cisco books, reference guides, and logo merchandise. Visit
Cisco Marketplace, the company store, at this URL:
http://www.cisco.com/go/marketplace/
• The Cisco Product Catalog describes the networking products offered by Cisco Systems, as well as
ordering and custome r support ser vices. Ac cess the Cisc o Product Ca talog at this URL:
http://cisco.com/univercd/cc/td/doc/pcat/
• Cisco Press publishes a wide range of general networking, train ing and certificati on titles. Both new
and experienced users will benefit from these publications. For current Cisco Press titles and other
information, go to Cisco Press at this URL:
http://www.ciscopress.com
• Packet magazine is the Cisco System s technic al user magaz ine for ma ximizi ng Intern et and
networking investments. Each quar ter, Packet delivers coverage of t he l ate st ind ust ry t rend s,
technology breakthrough s, and Cisco product s and soluti ons, as well as network deployme nt and
troubleshooting t ips, configu ratio n exa mp les, cust om er c a se studie s, ce rtificat ion an d tr aini n g
information, and links to score s of in-dept h online resource s. You can access Packet magazine at
this URL:
http://www.cisco.com/packet
• iQ Magazine is the quarterly pu bli cati on from Ci sco System s desig ned t o hel p growing comp an ies
learn how they can use tec hn ology to i n crea se revenue, stre a mline the ir business , and expand
services. The publication identifies the challenges facing these companies and the technologies to
help solve them, usin g rea l-worl d ca se st ud ies an d business st rategies t o he lp r eade rs make soun d
technology investment decisions. You can access iQ Magazine at t his URL:
• http://www.cisco.com/go/iqmagazine
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Obtaining Additional Publications and Information
• Internet Protocol Journal is a quarterly journal published by Cisco Systems for engin eering
professionals involved in designing, developing, and ope ratin g p ubli c a nd pr ivate internets a nd
intranets. You can access the Internet Protocol Journal at this URL:
http://www.cisco.com/ipj
• World-class networking trai ning is available from Cisc o. You can view current offerings at
this URL:
http://www.cisco.com/en/US/learning/index.html
Page 13
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1
System Message Overview
This guide describes the Catalyst 3750-specific system messages. During operation, the system software
sends these messages to the conso le (and, optiona lly, to a logging server on another system). Not all
system messages indicate problems with your system. Some messages are purely informational, whereas
others can help diagnose prob lems with commu nicati ons lines, in terna l hardware, or th e system
software. This guide also includes error messages that appear when the system fails.
Note For information about system me ssa ges th at ar e not Ca talyst 3750 pl atf orm -sp ecific, see the Cisc o IOS
Software System Messages for Cisco IOS Release 12.2S.
This chapter contains these sections:
• How to Read System Messages, page 1-1
• Error Message Traceback R ep orts, page 1-5
How to Read System Messages
System log messages can contain up to 80 characters and a percent sign (%), which follows the optional
sequence number or t ime sta mp i nf ormat ion , if co nfigured . M essag es are displ aye d in thi s fo rmat :
seq no:timestamp: %facility-severity-MNEMONIC:description (hostname-n)
By default, a switch sends the output from system messages to a logging process. In a switch stack, stack
members app end the ir hos tn am es t o th e out p ut f rom sy s tem m ess age s an d r ed ire ct t h e outp ut to t he
logging process on the stack ma ster.
Each system m ess ag e begin s w it h a pe rc en t s ign (% ) and i s s tr uc ture d as fo ll ows:
%FACILITY-SEVERITY-MNEMONIC: Message-text
• FACILITY is a code consisting of two or more uppercase letters that show the facility to which the
message refers. A facility can be a h ardwa re de vic e, a protocol, or a module of th e system softw are.
Table 1-1 lists Catalyst 3750-specific facility codes. These messages are described in Chapter 2,
“Message and Re covery Proc ed ures,” in alphabetical order by facility code with the most severe
(lowest number) error s desc ribe d first.
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Chapter 1 System Message Overview
How to Read System Messages
Table 1-1 Facility Codes
Facility Code Description Location
ACL M G R ACL m ana ger “ACLMGR Messages” section on page 2-3
BADTRANSCEIVER Defective transceiver messages “BADTRANSCEIVER Messages” section on
page 2-7
BSPATCH Boot loader patch “BSPATCH Messages” se ction on page 2-7
CFGMGR Configuration manager “CFGMGR Messages” section on pag e 2-8
CMP Cluster Membership Prot ocol “CMP Messages” sectio n on p ag e 2-10
DOT1X 802.1x “DOT1X Messages” section on page 2-12
DTP Dynamic Trunking Protocol “DTP Messages” secti on on page 2-17
EC EtherChannel “EC Messages” section on page 2-19
ETHCNTR Ethernet Controller “ETHCNTR Messages” section on page 2-23
EXPRESS_SETUP Express Setup “EXPRESS_SETUP Messages” section on
page 2-24
FRNTEND_CTRLR Front-end controll er “FRNTEND_CTRLR Messages” section o n
page 2-25
GBIC_SECURI TY Gigabit Interfa ce C o nverter (GBIC)
module and small form-factor pluggable
(SFP) module security
“GBIC_SECURITY Messages” section on
page 2-25
GBIC_SECURITY_CRYPT GBIC and SFP module security “GBIC_SECURITY_CRYPT Messages” section
on page 2-26
GBIC_SECURITY_UNIQUE GBIC and SFP module security “GBIC_SECU RITY _UN IQUE Mes sag es”
section on page 2-27
HARDWARE Hardware “HARDWARE Messages” sec tion o n page 2-28
HLFM Local forwarding manager “HLFM Messages” se ctio n on pa ge 2-29
IDBMAN Interface description block manager “IDBMAN Messages” section on page 2-31
IGMP_QUERIER Internet Group Manage ment Proto col
(IGMP) querier
“IGMP_QUERIER Messages” section on
page 2-34
ILPOWER Power over Ethernet (P oE) “ILPOWER Messages” section on p age 2-35
IMAGEMGR Image manager “IMAGEMGR Messages” section on page 2-37
MAC_LIMIT MAC address table en tri es “MAC_LIMIT Messages ” section on page 2-38
MAC_MOVE Host activity “MAC_MOVE Messages” section on page 2-39
PHY PHY “PHY Messages” section on page 2-39
PIMSN Protocol Independent Multicast (PIM)
snooping
“PIMSN Messages” section on page 2-41
PLATFORM Low-level platform-specific “PLATFORM Messages” section on pa ge 2 -41
PLATFORM _FBM Platform fallback bridging manager “PLATFORM_FBM Messages” section on
page 2-43
PLATFORM_IPC Platform inter-process communication
protocol
“PLATFORM _IPC Message s” section on
page 2-43
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Chapter 1 System Message Overview
How to Read System Messages
• SEVERITY is a single-digit code from 0 to 7 that reflects the severity of the condition. The lower
the number, the more serious the situation. Table 1-2 lists th e message severity levels.
PLATFORM_PBR Platform policy-based routing “PLATFORM_PBR Messages” section on
page 2-45
PLATFORM _PM Platform port manager “PLATFO RM_PM Messag es” secti on on
page 2-46
PLATFORM_RPC Platform remote procedure call “PLATFORM_RPC Messages” section on
page 2-47
PLATFORM _SPAN Platform Switched Port An alyze r “PLATFORM_SPAN Messages” section on
page 2-50
PLATFORM_UCAST Platform unicast routing “PLATFORM_UCAST Messages” section on
page 2-50
PLATFORM_VLAN Platform VLAN “ PLATFORM_VLAN Messages” section on
page 2-52
PM Port manager “PM Messages” secti on on p age 2-53
QOSMGR QoS manager “QOS MGR Messag es” sec tion on page 2-61
RMON Remote Network Monitoring (RMON) “RMON Messages” secti on on page 2 -66
SDM Switch Database Manager “SDM Messages” section on page 2-67
SPAN Switched Port Analyzer “SPAN Messages” section on p age 2-67
SPANTREE Spanning Tree “SPANTREE Messages” section on page 2-68
SPANTREE_FAST Spanning-tree fast convergence “SPANTREE_FAST Messages” section on
page 2-75
SPANTREE_VLAN_SW Spanning-tree VLAN switch “SPANTREE_VLAN_SW Messages” section on
page 2-75
STACKMGR Stack manager “STACKMGR Messages” section on page 2-76
STORM_CONTROL Storm control “STORM_CONTROL Messages” section on
page 2-78
SUPERVISOR Supervisor ASIC “SUPERVISOR Messages” section o n page 2-78
SUPQ Supervisor queue “SUPQ Messages” section on page 2 -79
SW_DAI Dynamic ARP inspection “SW_DAI Messages” section on page 2-81
SW_VLAN VLAN manager “SW_VLAN Messages” section on page 2 -83
SWITCH_QOS_TB QoS trusted boundary “SWITCH_QOS_TB Messages” section on
page 2-89
TCAMMGR Ternary content addressable memory
manager
“TCAMMGR Messages” sec tion o n page 2-89
UDLD UniDirectional Link Detection “UDL D M essage s” se ctio n on p age 2-91
UFAST_MCAST_SW UplinkFast packet transmission “UFAST_MCAST_SW Messages” section on
page 2-93
VQPCLIENT VLAN Query Protocol client “ VQPCLIEN T Message s” section on page 2-94
Table 1-1 Facility Codes (continued)
Facility Code Description Location
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How to Read System Messages
• MNEMONIC is a code that uniquely identifies the message.
• Message-text is a text string describing t he condition . This portion of the messa ge someti mes
contains detailed information about the event, including terminal port numbers, network addresses,
or addresses that corresp ond to loca tions in th e system memor y addre ss space. Beca use the
information in these v ariable fie lds changes from message to message, it is represented here by short
strings enclosed in square br ackets ([ ]). A decim al number, for example, is rep resente d as [dec] .
Table 1-3 lists the variable fields in messages.
All syslog messages generated by a switch ot her than the ma ster swit ch are displayed e nding wit h
(Switch-x) wh er e Switch-x is the number of the stack member generating the message. Syslog messages
generated by the master switch are displa yed with no ho stname string .
This example shows a partial switch system message for a stack master and a stack member switch
(hostname Switch-2):
00:00:46: %LINK-3-UPDOWN: Interface Port-channel1, changed state to up
00:00:47: %LINK-3-UPDOWN: Interface GigabitEthernet1/0/1, changed state to up
00:00:47: %LINK-3-UPDOWN: Interface GigabitEthernet1/0/2, changed state to up
00:00:48: %LINEPROTO-5-UPDOWN: Line protocol on Interface Vlan1, changed state to down
00:00:48: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet1/0/1, changed
state to down 2
*Mar 1 18:46:11: %SYS-5-CONFIG_I: Configured from console by vty2 (10.34.195.36)
18:47:02: %SYS-5-CONFIG_I: Configured from console by vty2 (10.34.195.36)
*Mar 1 18:48:50.483 UTC: %SYS-5-CONFIG_I: Configured from console by vty2 (10.34.195.36)
00:00:46: %LINK-3-UPDOWN: Interface Port-channel1, changed state to up (Switch-2)
00:00:47: %LINK-3-UPDOWN: Interface GigabitEthernet1/0/1, changed state to up (Switch-2)
Table 1-2 Message Severity Levels
Severity Level Description
0 – emergency System i s un usable .
1 – alert Immediate action required.
2 – critical Critical condition.
3 – error Error condition.
4 – warning Warning condition.
5 – notification Normal but significant condition.
6 – informational Informational message only.
7 – debugging Message that appe ar s du ring debuggin g only.
Table 1-3 Representation of Variable Fields in Messages
Representation Type of Information
[dec] Decimal integer
[char] Single character
[chars] Character string
[enet] Ethernet address (for example, 00 00. FEE D.00 C0)
[hex] Hexadecimal i n teger
[inet] Internet address
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Error Message Traceback Reports
00:00:47: %LINK-3-UPDOWN: Interface GigabitEthernet1/0/2, changed state to up (Switch-2)
00:00:48: %LINEPROTO-5-UPDOWN: Line protocol on Interface Vlan1, changed state to down
(Switch-2)
00:00:48: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet1/0/1, changed
state to down 2 (Switch-2)
Error Message Traceback Reports
Some messages describe internal errors and contain traceback information. This information is very
important and should be inc luded when you repor t a problem to you r technic al support represe ntative.
This message example includes traceback information:
-Process= "Exec", level= 0, pid= 17
-Traceback= 1A82 1AB4 6378 A072 1054 1860
Some system messages ask you to copy the error message s and take furthe r action. These onlin e tools
also provide more informat ion about syst em error messag es.
Output Interpreter
The Output Interpreter pro vide s additiona l inform ation and suggested f ix es based on the output of man y
CLI commands, such as the the show tech-support privileged EXEC command. You can access the
Output Interpreter a t this URL:
https://www.cisco.com/cgi-bin/Support/OutputInterpreter/home.pl
Bug Toolkit
The Bug Toolkit provides information on open and closed caveats, and allows you to search for all
known bugs in a specific Cisco IOS Release. You ca n access the Bug Toolkit at this URL:
http://www.cisco.com/cgi-bin/Support/Bugtool/home.pl
Contacting TAC
If you cannot determine the na ture of the e rror, see the “Obtaining Technical Assistance” section on
page x for further information.
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Message and Recovery Procedures
This chapter describes the Catalyst 3750-specific system messages in alphabetical order by facility.
Within each facility, the messages are listed by severity levels 0 to 7: 0 is the highest severity level, and
7 is the lowest severity level. Each message is followed by an explanation and a recommen ded actio n.
Note The messages listed in this chapter do not include the hostname or the date/time stamp designation that
displays only if the software is configured for syst em log messa ging.
The chapter includes these message facilities:
• ACLMGR Messages, page 2-3
• BADTRANSCEIVER Messages, page 2-7
• BSPATCH Messages, page 2-7
• CFGMGR Messages, pa ge 2-8
• CMP Messages, page 2-10
• DOT1X Messages, page 2-12
• DTP Messages, page 2-17
• EC Messages , p age 2-1 9
• ETHCNTR Messages, pa ge 2-2 3
• EXPRESS_SETUP Messages, page 2-24
• FRNTEND_CTRLR Messages, page 2-25
• GBIC_SECURITY Me ssages, page 2-25
• GBIC_SECURITY_CRYPT Messages, pa ge 2- 26
• GBIC_SECURITY_ UNIQUE Messa ges, page 2- 27
• HARDWARE Messages, page 2-28
• HLFM Messages, page 2-29
• IDBMAN Messages, page 2-3 1
• IGMP_QUERIER Messages, page 2-34
• ILPOWER Messages, page 2-35
• IMAGEMGR Messages, page 2-37
• MAC_LIMIT Messages, page 2-38
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• MAC_MOVE Messages, page 2-39
• PHY Messages, page 2-39
• PIMSN Messages, page 2-41
• PLATFORM Me ssages, page 2-41
• PLATFORM_FB M M essage s, pa ge 2 -43
• PLATFORM _IPC Mess ages , pa ge 2-4 3
• PLATFORM_PB R Messages , page 2-45
• PLATFORM_PM Messages, pa ge 2-46
• PLATFORM_R PC Messages , page 2-47
• PLATFORM_SPAN Messages, page 2-50
• PLATFORM_UCAST Messages, page 2- 50
• PLATFORM_V LA N Messa ges, page 2 -52
• PM Messages, page 2-53
• QOSMGR Messages, page 2-61
• RMON Messages, page 2-66
• SDM Messages, page 2-67
• SPAN Messages, page 2-67
• SPANTREE Messag es , p age 2-6 8
• SPA NTREE_FAST Messages, page 2-75
• SPANTREE_VLAN_SW Messages, page 2-75
• STACKMGR Messages, page 2-76
• STORM_CONTROL Messages, page 2-78
• SUPERVISOR Messages, page 2-78
• SUPQ Messages, page 2-79
• SW_DAI Messages, page 2-81
• SW_VLAN Messages, page 2-83
• SWITCH_QOS_TB Messages, pa ge 2-89
• TCAMMGR Messages, page 2-89
• UDLD Messages, page 2-91
• UFAST_MCAST_SW Messages , page 2- 93
• VQPCLIENT Messages, page 2-9 4
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ACLMGR Messages
ACLMGR Messages
This section contains the access control list ( A CL) manager messa ges. Most messages in this secti on are
the result of a switch memory shortage, which includ es hardware memory and label space but not CPU
memory. Both kinds of memory shortages are describe d.
Error Message ACLMGR-2-NOMAP: Cannot create ACL Manager data structures for VLAN Map
[chars].
Explanation
This message means that the ACL manager was unable to all ocat e the data struc tures
needed to describe a VLAN map in a form that can be loaded into hardware . This error is most like ly
caused by lack of free memor y. [chars] is the VLAN map name.
Recommended Action Reduce o the r s yst em a ctivity to ea se m emo ry dem an ds.
Error Message ACLMGR-2-NOVLB: Cannot create memory block for VLAN [dec].
Explanation
This message means that the ACL manager was unable to save per-VLAN information
needed for its correct operation. Some per-interface features, such as access groups or VLAN maps,
will not be configured corre ctly. [dec] is the VLAN number.
Recommended Action Use a less complicated configuration that requires less memory.
Error Message ACLMGR-2-NOVMR: Cannot create VMR data structures for access list
[chars].
Explanation
This message means that the ACL manager w as unable to allocate the v alue-mask result
(VMR) data structures needed to describe an ACL in a form that can be loaded into hardware. This
error is most likely caused by lack of available memory. [chars] is the access-list name.
Recommended Action Use a less complicated configuration that requires less memory.
Error Message ACLMGR-3-ACLTCAMFULL: Acl Tcam Full. Drop packets on Output Acl label
[dec] on [chars] [chars].
Explanation
This message me an s th at there are too ma ny AC Ls co nfigured for the platform-specific
ACL TCAM table to support. [dec] is the label number, and [chars] represents the layer. The first
[chars] is for Layer 3; the se cond for L aye r 2. If o nly one lay er of T CA M is f ull, only one string i s
displayed, and the other stri ng is NUL L.
Recommended Action Reduce the num ber of IP or MAC access lists to be appl ied to inte rfaces .
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ACLMGR Messages
Error Message ACLMGR-3-AUGMENTFAIL: Augmenting of access-map [chars] on [chars]
label [dec] failed.
Explanation
This message means that the system ran out of CPU DRAM when attempting to merge
internally required elements with the configured access maps. The first [chars] is the access-map
name, the second [chars] is the direction in which the map was applied (input or output), and [dec]
is the label number.
Recommended Action Reduce o the r s yst em a ctivity to ea se m emo ry dem an ds.
Error Message ACLMGR-3-IECPORTLABELERROR: ACL labels are out-of-sync on interface
[chars], label [dec] is not available on asic [dec].
Explanation
This message means t hat an in ternal softw are erro r has oc curred . [cha rs] is the i nterf ace
name. The f irst [dec ] is the labe l ass ocia ted wit h the ACL, and the second [dec] is the A SIC n umber.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to
look for similar reported problems. If you still require assistance, open a case with the TAC, or
contact your Cisco technical support representative, and provide the representative with the gathered
information. For more information about these online tools and about contacting Cisco, see the “Error
Message Traceback Reports” section on page 1-5.
Error Message ACLMGR-3-INSERTFAIL: Insert of access-map [chars] #[dec] into [chars]
label [dec] failed.
Explanation
This message means that the system ran out of CPU memory when trying to merge
sections of an access map. The first [chars] is the map name, and the second [chars] is the direction
in which the map was applied. Th e first [dec] is the en try num be r, and the second [dec ] is the label
number.
Recommended Action Reduce o the r s ys tem a ctivity t o eas e m em ory de m an ds. For exam ple, r emove
any ACLs that have been defined but are not now used. Use simpler ACLs with fewer access control
entries (ACEs). Use fewer VLANs, and remove any unneeded VLANs from the VLAN database.
Error Message ACLMGR-3-INTTABLE: Not in truth table: VLMAP [dec] RACL [dec] Mcb [dec]
Feat [dec].
Explanation
This message means th at an unre coverable softwa re erro r occurr ed whil e trying to
merge the configured input features. [dec] are internal action codes.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the error by using the Output Interpreter. Enter the show
running-config user EXEC co mmand to ga ther dat a that might h elp iden tify the nat ure of the e rror.
Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case
with the TA C, or contact your Cisco technical support representative, and provide the representative
with the gathered information. For more information about these online tools and about contacting
Cisco, see the “Error Message Traceback Reports” section on page 1-5.
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ACLMGR Messages
Error Message ACLMGR-3-MAXRECURSION: Too many ([dec]) levels of recursion while
merging ACLs (code [dec]).
Explanation
This message means that the configuration is too complicated for the platf orm -spec ific
ACL merge code to support. The most likely cause is too many separate access lists in a single
VLAN map or policy map. The first [dec] is the number of levels of recursion. The second [dec] is
an internal code nu mber of the merge st age tha t enco untere d the probl em.
Recommended Action Reduce the numbe r of IP or MAC access lists (consi dered sep aratel y) in any
one VLAN or p olicy map to f ewer th an the n umb er of levels repo rte d by t his l og me ssa ge.
Error Message ACLMGR-3-MERGEFAIL: [chars] ACL merge error [dec] ([chars]) on [chars]
label [dec].
Explanation
This message means that the ACL manager was unable to complete the merge of the
configured features into a form suitable for loading into the hardware. Packets potentially affected
by this feature will be sent to the CPU for processing instead. The most likely cause is specifying
an ACL that is too large or too complex for the system. The first [chars] is the ACL-type error (ip
or mac), the first [dec] is the error code, the second [chars] is the message string for the preceding
error code, the second [dec] is the label number, and the third [chars] is either input or output.
Recommended Action Specify a smaller and less complicated configuration.
Error Message ACLMGR-3-NOLABEL: Cannot allocate [chars] label for interface [chars].
Explanation This message means that the ACL manager was unable to allocate a label for the
features on this interface. This means that the hardware cannot be programmed to implement the
features, and packets for thi s interface will be filtered in softw ar e. Th er e is a lim it of 256 lab els per
direction. The f irst [ chars] is the direct ion (input or output); the second [chars] is the inter face nam e.
Recommended Action Use a simpler configuration. Use the same ACLs on multiple interfaces, if
possible.
Error Message ACLMGR-3-OUTTTABLE: Not in truth table: RACL [dec] VLMAP [dec].
Explanation
This message means th at an unre coverable softwa re erro r occurr ed whil e trying to
merge the configured output features. [dec] are internal action codes.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the error by using the Output Interpreter. Enter the show
running-config user EXEC co mmand to ga ther dat a that might h elp identif y the nat ure of the e rror.
Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case
with the TA C, or contact your Cisco technical support representative, and provide the representative
with the gathered information. For more information about these online tools and about contacting
Cisco, see the “Error Message Traceback Reports” section on page 1-5.
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ACLMGR Messages
Error Message ACLMGR-3-PACLTTABLE: Not in truth table: IPSrcGrd [dec] PACL [dec].
Explanation
This message means th at an unre coverable softwa re erro r occurr ed whil e trying to
merge the configured port ACL features. The first [dec] is the action specified by IP source guard,
and the second [dec] is the action specified by the port ACL.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the error by using the Output Interpreter. Enter the show
running-config user EXEC co mmand to ga ther dat a that might h elp iden tify the nat ure of the e rror.
Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case
with the TA C, or contact your Cisco technical support representative, and provide the representative
with the gathered information. For more information about these online tools and about contacting
Cisco, see the “Error Message Traceback Reports” section on page 1-5.
Error Message ACLMGR-3-QOSTTABLE: Not in truth table: ACL [dec] in map, action [dec].
Explanation This message means that a software error occurred while trying to merge a QoS policy
map. The first [dec] is the ACL number, and the second [dec] is the actio n correspon ding to th e
specified ACL number.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to
look for similar reported problems. If you still require assistance, open a case with the TAC, or
contact your Cisco technical support representative, and provide the representative with the gathered
information. For more information about these online tools and about contacting Cisco, see the “Error
Message Traceback Reports” section on page 1-5.
Error Message ACLMGR-3-RELOADED: Reloading [chars] label [dec] feature.
Explanation
This message means that the ACL manager is now able to load more of the configured
features on this label into the hardware. One or more features had previously been unloaded because
of lack of space. [chars] is the direction (input or output), and [dec] is the label number.
Recommended Action No action is required.
Error Message ACLMGR-3-UNKNOWNACTION: Unknown VMR access group action [hex].
Explanation
This message means th at an inte rnal softwar e erro r has occurr ed. [hex] is an i nternal
action code.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to
look for similar reported problems. If you still require assistance, open a case with the TAC, or
contact your Cisco technical support representative, and provide the representative with the gathered
information. For more information about these online tools and about contacting Cisco, see the “Error
Message Traceback Reports” section on page 1-5.
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BADTRANSCEIVER Messages
Error Message ACLMGR-3-UNLOADING: Unloading [chars] label [dec] feature.
Explanation
This message means that the ACL manager was unable to fit the co mplete conf iguration
into the hardware, so some features will be applied in software. This prevents some or all of the
packets in a VLA N f rom bei ng fo rward ed i n hardware a nd req uire s t hem t o be fo rward ed by the
CPU. Multicast packets might be dropped entirely instead of being forwarded. [chars] is the
direction (input or output), a nd [d ec] is the labe l n umb er.
Recommended Action Use a simpler configuration. Use the same ACLs on multiple interfaces, if
possible.
BADTRANSCEIVER Messages
This sectio n cont a ins the BADTRANSCEIV E R m es s ag e.
Error Message BADTRANSCEIVER, PHY, LOG_WARNING: An innapropriate transceiver has
been inserted in interface [chars].
Explanation This messag e me ans t h at a defe ctive module is i nstal le d in t he s p eci fied int erfac e.
[chars] is the interface.
Recommended Action Remove the transceiver. If it was purchased fro m Cisco , co ntact y our Ci sco
representative to have the transceiver replaced.
BSPATCH Messages
This section conta ins boo t loa der p atch me ssage s.
Error Message BSPATCH-1-RELOAD: System will reboot to activate newly patched Boot
Loader.
Explanation
This message means that the switch will automatically reboot after the boot loader is
patched.
Recommended Action If this me ssa ge r ecu r s, co py i t exa ctl y as i t a ppe ars o n th e co nsol e o r in t he
system log. Research and attempt to resolve the error by using the Output Interpreter. Use the Bug
Toolkit to look for similar repor ted proble ms. If you still re quire as sistance , open a case wit h the
T A C, or contact your Cisco technical support representative, and provide the representative with the
gathered information. For more information about these online tools and about contacting Cisco, see the
“Error Message Traceback Repor ts” section on page 1-5.
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CFGMGR Messages
Error Message BSPATCH-1-PATCHED: Boot Loader patch ([chars]) installed.
Explanation
This message means that a boot loader patch is installed successfully. [chars] is the
SDRAM refresh timer regi ster sett ing.
Recommended Action If this me ssa ge r ecu r s, co py i t exa ctl y as i t a ppe ar s o n th e co nsol e o r in t he
system log. Research and attempt to resolve the error by using the Output Interpreter. Use the Bug
Toolkit to look for similar repor ted proble ms. If you still re quire as sistance , open a case wit h the
T A C, or contact your Cisco technical support representative, and provide the representative with the
gathered information. For more information about these online tools and about contacting Cisco, see the
“Error Message Traceback Reports” sect ion on page 1-5.
Error Message BSPATCH-3-FAILED: Failed to install Boot Loader patch ([chars]).
Explanation This message means that the switch failed to apply a boot loader patch. [chars] is the
SDRAM refresh timer regi ster sett ing.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to
look for similar reported problems. If you still require assistance, open a case with the TAC, or
contact your Cisco technical support representative, and provide the representative with the gathered
information. For more information about these online tools and about contacting Cisco, see the “Error
Message Traceback Reports” section on page 1-5.
CFGMGR Messages
This section cont ains th e co nfigurat ion m anage r me ssa ges.
Error Message CFGMGR-1-UNABLE_TO_SEND_RUN_CFG: unable to send running-cfg, bits:
[hex], retrying...
Explanation
This message means that the system is unsuccessfully attempting to distribute the
running configuration to the stack member switches. [hex] is the bit representation of the switch
number.
Recommended Action Find out more about the error by using the show tech-support privileged
EXEC command and by copying the error message exactly as it appears on the console or system
log and entering it in the Output Interpreter tool. Use the Bug Toolkit to look for similar reported
problems. For more information about these online tools and about contacting Cisco, see the “Error
Message Traceback Reports” section on page 1-5.
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CFGMGR Messages
Error Message CFGMGR-1-UNABLE_TO_SEND_STARTUP_CFG: unable to send startup-cfg, bits:
[hex], retrying...
Explanation
This message means that the system is unsuccessfully attempting to distribute the
startup configuration file to the stack member switches. [hex] is the bit representation of the switc h
number.
Recommended Action Find out more about the error by using the show tech-support privilege d EXEC
command and by copying the error message exactly as it appears on the console or system log and
entering it in the Output Interpreter tool. Use the Bug Toolkit to look for similar reported problems. For
more information about these online tools and about contacting Cisco, see the “Error Message
Traceback Reports” section on page 1-5.
Error Message CFGMGR-3-ERROR_APPLYING_STARTUP_CFG: Error Applying Startup Config to
Running Config.
Explanation This message means that the system encountered an error when it was automatically
applying the start up con figurat ion to t he r unn ing co nfigurati on.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to
look for similar reported problems. If you still require assistance, open a case with the TAC, or
contact your Cisco technical support representative, and provide the representative with the gathered
information. For more information about these online tools and about contacting Cisco, see the “Error
Message Traceback Reports” section on page 1-5.
Error Message CFGMGR-4-SLAVE_WRITING_STARTUP_CFG: only master can do that.
Explanation This message means that a stack member switch (sla ve) attempted to write to the startup
configuration file; only the stack master can write to the startup configuration file.
Recommended Action No action is required.
Error Message CFGMGR-5-UNABLE_TO_USE_PROVISIONED_CFG: Switch [dec] will receive the
default configuration.
Explanation This message means that the switch type of the specified switch does not match the
provisioned configuration fo r its switch num ber; th erefore , the defau lt configurati on is appl ied to
this switch. [dec] is the stack member number.
Recommended Action No action is required.
Error Message CFGMGR-6-APPLYING_RUNNING_CFG: as new master.
Explanation This message means th at a new stack master is applyi ng the backed- up running
configuration.
Recommended Action No action is required.
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CMP Messages
Error Message CFGMGR-6-SPURIOUS_SLAVE_ADD: CFG MGR Recvd Spurious New Slave
Notification: [int].
Explanation
This message means that configurat ion manager received a no tific at ion about adding a
stack member switch (slave) that already exists in the stack. [int] is the switch number.
Recommended Action If this me ssa ge r ecu r s, co py i t exa ctl y as i t a ppe ar s o n th e co nsol e o r in t he
system log. Research and attempt to resolve the error by using the Output Interpreter. Use the Bug
Toolkit to look for similar repor ted proble ms. If you still re quire as sistance , open a case wit h the
T A C, or contact your Cisco technical support representative, and provide the representative with the
gathered information. For more information about these online tools and about contacting Cisco, see the
“Error Message Traceback Reports” sect ion on page 1-5.
Error Message CFGMGR-6-UNABLE_TO_NVGEN_BUSY_RUNNING_CFG: config file busy,
retrying...
Explanation This message means that the stack master is temporarily unable to generate the stack
running configuration b ecause a nother pr ocess is gen erati ng the c on figuration file.
Recommended Action No action is required. The action will be tried again.
Error Message CFGMGR-6-UNABLE_TO_NVGEN_RUNNING_CFG: config file too large...
Explanation This message means th at the stac k master is unable to gene rate the stack running
configuration because the configuration file is too large.
Recommended Action Remove some configuration comma nds.
CMP Messages
This section contains the Cl uster Memb ership Prot ocol (C MP) message s.
Error Message CMP-4-MEM_CMPIP_ADDR_CONFLICT: Conflict with CMP IP address
[IP_address], Reissuing a new CMP IP address to member [dec]
Explanation
This message means that the cluster commander found a conflict with the assigned CMP
IP address of the member. A new unique CMP IP address is assigned to the member. [dec] is the
member numb er.
Recommended Action This is only a warn ing m e ssag e. T he c om mande r has a lre ady ass igne d th e
cluster member a new unique address. Clear any open TCP connections on the member by using
clear tcp privileged EXEC command.
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CMP Messages
Error Message CMP-5-ADD: The Device is added to the cluster (Cluster Name: [chars],
CMDR IP Address [IP_address]).
Explanation
This message means that the device is added to the cluster. [chars] is the cluster name,
and [
IP_address] is the Internet address of the command switch.
Recommended Action No action is required.
Error Message CMP-5-MEMBER_CONFIG_UPDATE: Received member configuration from member
[dec].
Explanation
This message means that the active or standby command switch received a member
configuration. [dec] is the member num ber of the se nder.
Recommended Action No action is required.
Error Message CMP-5-MGMT_VLAN_CHNG: The management vlan has been changed to [dec].
Explanation This message means that the management VLAN has changed. [dec] is the new
management VLAN number.
Recommended Action No action is required.
Error Message CMP-5-NBR_UPD_SIZE_TOO_BIG: Number of neighbors in neighbor update is
[int], maximum number of neighbors allowed in neighbor update is [int].
Explanation This message means th at the numbe r of clust er neighbor s in the cluster ing neighbo r
update packet exceeds t he nu mb er of nei gh bors su ppo rt ed by the cl uste ring m odule . Th e first [ int ]
is the new number of nei ghbors, a nd t he se cond [i nt] the ma ximu m num ber o f neig hbo rs.
Recommended Action No action is required.
Error Message CMP-5-REMOVE: The Device is removed from the cluster (Cluster Name:
[chars]).
Explanation
This message means that the device is removed from the cluster. [chars] is the cluster
name.
Recommended Action No action is required.
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DOT1X Messages
DOT1X Messages
This section c onta ins the 802 .1 x m es sag es.
Error Message DOT1X-4-MEM_UNAVAIL: Memory was not available to perform the
802.1X action.
Explanation
This message means that the system memory is not sufficient to perform the 802.1x
authentication.
Recommended Action Reduce ot her s yst em a ctivity to reduc e mem ory dem and s.
Error Message DOT1X-4-MSG_ERR: Unknown message event received.
Explanation
This message me an s th at the 802 .1 x p roce ss r ece ived an unkn own mess age event.
Recommended Action Restart the 802.1x process by entering the dot1x system-auth-control global
configuration comm and. I f th is messa ge r ec urs , rel oad t h e device.
Error Message DOT1X-4-PROC_START_ERR: Dot1x unable to start.
Explanation This message means that the system failed to create the 802.1x process.
Recommended Action Restart the 802.1x process by entering the dot1x system-auth-control global
configuration comm and. I f th is messa ge r ec urs , rel oad t h e device.
Error Message DOT1X-4-UNKN_ERR: An unknown operational error occurred.
Explanation
This message me a ns th at th e 802 .1 x p roc ess c annot ope ra te bec aus e of a n in tern al
system error.
Recommended Action No action is required.
Error Message DOT1X-5-ERR_CHANNELLING: Dot1x can not be enabled on Channelling
ports.
Explanation
This message means that 802.1x could not be enabled on the channeling port. Trying to
set 802.1x port-control to auto or force-unauthorized (fo rce_una uth) mode on a chan neling port,
which is not allowed, caused this condition.
Recommended Action Disable chan nelin g on the i nterfac e, and then enab le 802. 1x.
Error Message DOT1X-5-ERR_DYNAMIC: Dot1x can not be enabled on Dynamic ports.
Explanation
This message means that 802.1x could not be enabled on the dynamic mode port. Trying
to set 802.1x port -cont rol to au to or fo rce-unauthorized (force_u na uth) mo de o n a d ynam ic m od e
port, which is not allowed, caused this condition.
Recommended Action Disable dyn am ic mo de on t he i n terfa ce, a nd th en ena bl e 80 2. 1x.
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DOT1X Messages
Error Message DOT1X-5-ERR_DYNAMIC_VLAN: Dot1x can not be enabled on dynamic VLAN
ports.
Explanation
This message means that 802.1x coul d not be enabl ed on the dy namic V LAN port.
Trying to set 802.1x port-control to auto or force-unauthorized (force_unauth) mode on a dynamic
VLAN port, which is not allowed, caused this condition.
Recommended Action Disable dynamic VLAN configuration on the interface, and then enable
802.1x.
Error Message DOT1X-5-ERR_INVALID_AAA_ATTR: Got invalid AAA attribute settings
[chars].
Explanation
This message means that the aut horizat ion setti ngs obtaine d are eit her unsuppo rted o r
invalid. [chars] is the text received from the RADIUS server.
Recommended Action Change the settings to valid values.
Error Message DOT1X-5-ERR_INVALID_TUNNEL_MEDIUM_TYPE: Got an invalid value [chars]
for TUNNEL_MEDIUM_TYPE [chars].
Explanation
This message means that the provided tunnel medium is either unsupported or invalid.
[chars] is the text received from the RA DIUS server.
Recommended Action Change the value to a valid tunnel medium.
Error Message DOT1X-5-ERR_INVALID_TUNNEL_TYPE: Got an invalid value of [chars] for
TUNNEL_TYPE [chars].
Explanation
This message means that the provided tunnel type is either unsupported or invalid.
[chars] is the text received from the RA DIUS server.
Recommended Action Change the value to a valid tunnel type.
Error Message DOT1X-5-ERR_MULTI_ACCESS: Dot1x can not be enabled on voice vlan
configured ports.
Explanation This message means th at 802.1x could not be ena bled on a voice VLAN -configured
port. Trying to set 802.1x port-control to au to or f orce-unauthorized (force_unauth) mode on a voice
VLAN-configured port, which is not allowed, caused this condition.
Recommended Action Disable voice VLAN on the interface, and then enable 802.1x.
Error Message DOT1X-5-ERR_PER_USR_IP_ACL: Applied per-user IP ACL was unsuccessful
on interface [chars].
Explanation
This message means that 802. 1x could no t apply a per-user IP ACL, possibly because
of an invalid per-user base (or pub) ACL from the RADIUS server. [chars] is the interface.
Recommended Action Examine th e RADIU S pub ACL, and configure a valid one.
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DOT1X Messages
Error Message DOT1X-5-ERR_PER_USR_MAC_ACL: Applied per-user MAC ACL was unsuccessful
on interface [chars].
Explanation
This message means that 802. 1x could no t apply a per-user MAC ACL, possibly
because of an invalid per-user base (or pub) ACL from th e RAD IU S se rver. [chars] is the i nte rface .
Recommended Action Examine th e RADIU S pub ACL, and configure a valid on e.
Error Message DOT1X-5-ERR_PROTO_TUNNELLING: Dot1x can not be enabled on protocol
tunnelling enabled ports.
Explanation
This message means that 802.1x could not be enabled on the protocol-tunneling-enabled
port. Trying to set 802.1x port-control to auto or force-unauthorized ( fo rce_ unaut h) m ode o n a
protocol-tunneling -ena ble d p ort, w hic h is no t a llowed, c aused t his co ndit ion.
Recommended Action Change the voice VLAN or the access VLA N on the interfac e, and then enab le
802.1x.
Error Message DOT1X-5-ERR_PVLAN_TRUNK:Dot1x can not be enabled on private VLAN trunk
ports
Explanation
This messa ge means that 8 0 2.1x could no t be enabled on private VLAN ports on w hi c h
trunking is enabled.
Recommended Action No action is required.
Error Message DOT1X-5-ERR_RADIUSVLAN_EQ_VVLAN: RADIUS attempted to assign a VLAN to
Dot1x port [chars] whose Voice VLAN is same as AccessVlan.
Explanation
This message means that the RADIUS server attempted to assign a VLAN to a
supplicant on a port w ith a v oice VLAN th at is equal to the acc ess VLAN. [ chars] is the port number.
Recommended Action Either update the RADIUS configuration to not assign the VLAN equal to the
voice VLAN, or change the voice VLAN on this port.
Error Message DOT1X-5-ERR_RSPAN_VLAN: Dot1x can not be enabled on ports configured
in Remote SPAN vlan.
Explanation This message means that 802.1x could not be enabled on the remote SP AN VLAN port.
Trying to set 802.1x port-control to auto or force-unauthorized (force _una uth) m ode on a po rt th at
is in a remote SPAN VLAN, which is not allowed, caused this condition.
Recommended Action Disable re mote SPAN on the VLAN, and the n en able 802. 1x .
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DOT1X Messages
Error Message DOT1X-5-ERR_SPANDST: Dot1x can not be enabled on [chars]. It is
configured as a SPAN Dest port.
Explanation
This message means that 802.1x cannot be enabled on a port that is a SPA N destination
port because these features are mutually exclusive. [chars] is the port.
Recommended Action Remove the SPAN destination port f rom t he SPAN session before
reconfiguring 802.1x on the port.
Error Message DOT1X-5-ERR_TRUNK: Dot1x can not be enabled on Trunk port.
Explanation
This message means that 802. 1x could no t be enable d on the trunk por t. Trying to set
802.1x port control to auto or force-unauthorized (force_unauth) mode on a trunk port, which is not
allowed, caused this condition.
Recommended Action Disable trun king on the inte rface, an d then enable 80 2.1x.
Error Message DOT1X-5-ERR_TUNNEL: Dot1x can not be enabled on 802.1q tunnelling
enabled ports.
Explanation
This message means that 802.1x could no t be enable d on the 802.1 Q
tunneling-enabl ed-port . Trying to set 802.1x po rt-con trol to auto or force-unauthorized
(force_unauth) mode on a 802.1Q-tunnel -enabled port, which i s not allowed, caused this condition.
Recommended Action Disable 802.1 Q tunnel ing on the interfa ce, and th en enab le 802.1 x.
Error Message DOT1X-5-ERR_VLAN_INTERNAL: The VLAN [dec] is being used internally and
cannot be assigned for use on the Dot1x port [chars] Vlan.
Explanation This message means that the VLAN is used internally and cannot be assigned again for
use on this port. [dec] is the VLAN ID. [cha rs] is the po rt numb er.
Recommended Action Update the configuration to not use this VLAN.
Error Message DOT1X-5-ERR_VLAN_INVALID: The VLAN [dec] is invalid and cannot be
assigned for use on the 802.1X port [chars] Vlan.
Explanation
This message means that the specified VLAN is out of range and cannot be assigned for
use on this port. [dec] is the VLAN ID. [cha rs] is the po rt numb er.
Recommended Action Update the configuration to use a valid VLAN.
Error Message DOT1X-5-ERR_VLAN_NOT_ASSIGNABLE: RADIUS tried to assign a VLAN to
dot1x port [chars] whose VLAN cannot be assigned.
Explanation
This message means that the RADIUS server tried to assign a VLAN to a supplicant on
a port whose VLAN ca nnot be cha nged , such as a rou ted port . [chars] is the por t number.
Recommended Action Change the spec ified po rt to a L ay er 2 por t by usi ng t he switchport interface
configuration comma nd.
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DOT1X Messages
Error Message DOT1X-5-ERR_VLAN_NOT_FOUND: Attempt to assign non-existent [chars]
VLAN [chars] to dot1x port [chars].
Explanation
This message means that an attempt to assign a VLAN to a supplicant on a port fails
because the VLA N was n ot foun d in t he V TP d ata base. [ char s] is t he p ort num be r.
Recommended Action Make sure that the VLAN exists, or use another VLAN.
Error Message DOT1X-5-ERR_VLAN_RESERVED: The VLAN [dec] is a reserved vlan and cannot
be assigned for use on the Dot1x port [chars] Vlan.
Explanation
This message means that the VLAN specified is a reserved VLAN and cannot be
assigned for use on t his po rt. [d ec] is the VLA N ID. [ char s] is the p ort num ber.
Recommended Action Update the configuration to not use this VLAN.
Error Message DOT1X-5-ERR_VLAN_RSPAN_CONFIGURED: VLAN [dec] is configured as a
Remote SPAN VLAN, which has Dot1x enabled interface(s) configured. Please disable
Dot1x on all ports in this VLAN or do not enable RSPAN on this VLAN.
Explanation
This message means that remote SPAN should not be enabled on a VLAN in which ports
are configured with 802.1x enabled . [dec ] is the VLAN ID.
Recommended Action Either disable the remote SPAN configuration on the VLAN, or disable 802.1x
on all the ports in this VLAN.
Error Message DOT1X-5-ERR_VVID_NOT_SUPPORTED: Dot1x can not be enabled on this port
with Voice VLAN configured.
Explanation
This message me a ns th at 802. 1x and voice V LA N ca nn ot b e co nfigured on the s ame
port.
Explanation Remove the voice VLAN configuration on the port a nd retry the 802.1x authentication
process.
Error Message DOT1X-5-INVALID_INPUT: Dot1x Interface parameter is Invalid on
interface [chars].
Explanation
This message means that the 802.1x inter f a ce p aram ete r is out of th e spe cified range or
is invalid. [chars] is the interface.
Recommended Action See the CLI he lp by e nte ring a ? after the command to see the valid range.
Error Message DOT1X-5-INVALID_MAC: Invalid MAC address (zero, broadcast or multicast
mac address [chars] is trying to authenticate).
Explanation This message means that authentication was attempted for a zero, broadcast, or
multicast MAC address using 802.1x. 802.1x authentication is allowed only for a valid nonzero,
nonbroadcast, or nonmul ticast sourc e MAC address.
Recommended Action Connect a 80 2. 1x-supp ort ed host to t he 8 02. 1x- enab l ed po rt.
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DTP Messages
Error Message DDOT1X-5-NOT_DOT1X_CAPABLE: Dot1x disabled on interface [chars]
because it is not an Ethernet interface.
Explanation
This message me a ns th at you c an e na ble 80 2.1 x aut h en ticat ion o nly o n Et hern et
interfaces. [chars] is the interface.
Recommended Action Enable 802.1x authentication only on Ethernet interfaces.
Error Message DOT1X-5-SECURITY_VIOLATION: Security violation on interface [chars],
New MAC address [enet] is seen on the interface in [chars] mode.
Explanation
This message means that the port on the sp ecified interface is configured in single-host
mode. Any new host that the interface detects is perceived as a security violation. The port has been
disabled. The first [chars] is the interface. [enet] is the MAC address. The second [chars] is the
mode.
Recommended Action Verify that the port is configured to use onl y one host. En ter the shutdown
interface configuration command and then the no shutdown interface configuration command to
restart the port.
DTP Messages
This section conta ins the D ynamic Trunking Pr otoc ol ( DTP) messa ges.
Error Message DTP-4-MEM_UNAVAIL: Memory was not available to perform the trunk
negotiation action.
Explanation This message means that the system is unable to negotiate trunks because of a lack of
memory.
Recommended Action Reduce o the r s yst em a ctivity to ea se m emo ry dem an ds.
Error Message DTP-4-TMRERR: An internal timer error occurred when trunking on
interface [chars].
Explanation
This message me a ns th at a tim er u s ed by the tru nkin g p rot o col unexpec tedl y expire d.
[chars] is the trunked inter face.
Recommended Action This problem is co rrecte d interna lly and has no long-ter m ramificatio ns.
However, if more problems with trunking occur, reload the switch by using the reload privileged
EXEC command.
Error Message DTP-4-UNKN_ERR: An unknown operational error occurred.
Explanation
This message means that the system is unable to negotiate trunks because an internal
operation generated an unexpecte d erro r.
Recommended Action Reload the switch by using the reload privileged EXEC command.
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DTP Messages
Error Message DTP-5-DOMAINMISMATCH: Unable to perform trunk negotiation on port
[chars] because of VTP domain mismatch.
Recommended Action
This message means that the two ports in the trunk negotiation belong to
different VTP domains. Trunking can be configured onl y when the ports belong to the same VT P
domain. [chars] is the por t number.
Recommended Action Ensure that the ports in the trunk negotiation belong to the same VTP domain.
Error Message DTP-5-ILGLCFG: Illegal config (on, isl--on,dot1q) on [chars].
Explanation
This message means that one end of the trunk link is configured as on with ISL
encapsulation and t hat the other end is configu red as on with 802.1Q encapsulation. [chars] is the
interface.
Recommended Action This configuration is illegal and will not establish a trunk between two
switches. You must change the encapsulat ion type so tha t bo th e nd s o f th e trun k m atch.
Error Message DTP-5-NONTRUNKPORTON: Port [chars] has become non-trunk.
Explanation
This message me ans that th e int erface ch ange d from a trun k port to an acc ess port .
[chars] is the interface that changed.
Recommended Action This message is provided for information only.
Error Message DTP-5-TRUNKPORTCHG: Port [chars] has changed from [chars] trunk to
[chars] trunk.
Explanation
This message means that the encapsu lation ty pe of the tr unk port h as chan ged. The f ir st
[chars] is the interface , the second is the orig inal encapsulat ion type, a nd the third [char s] is the ne w
encapsulation type .
Recommended Action This message is provided for information only.
Error Message DTP-5-TRUNKPORTON: Port [chars] has become [chars] trunk.
Explanation
This message means that the interface has changed from an access port to a trunk port.
The first [chars] is the interface, and the second [chars] is the encapsulation type.
Recommended Action This message is provided for information only.
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EC Messages
EC Messages
This section contains th e Ether Channel, Li nk Aggregat ion Control Protocol (LACP), and Port
Aggregation Protocol (PAgP) messages.
Error Message EC-4-NOMEM: Not enough memory available for [chars].
Explanation This message means that either the LACP or the PAgP EtherChannel could not obtain
the memory it needed to initialize the required data structures. [chars] is the data structure name.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the error by using the Output Interpreter. Enter the show
tech-support user EXEC command to gather dat a that migh t help identif y the na ture of th e erro r.
Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case
with the TA C, or contact your Cisco technical support representative, and provide the representative
with the gathered information. For more information about these online tools and about contacting
Cisco, see the “Error Message Traceback Reports” section on page 1-5.
Error Message EC-5-BUNDLE: Interface [chars] joined port-channel [chars].
Explanation
This message means th at the listed interf ace joined the sp ecified Et herChannel. Th e first
[chars] is the physic al inter face, and t he se cond [ char s] i s the Et her Chann el in ter face.
Recommended Action No action is required.
Error Message EC-5-CANNOT_ALLOCATE_AGGREGATOR: Aggregator limit reached, cannot
allocate aggregator for group [dec].
Explanation
This message mean s that a ne w aggre g ator cannot be al locate d in the gr oup. [ dec] is the
affected group.
Recommended Action Change the port attributes of the por ts in th e gro up so th at t hey match and join
the same aggregator.
Error Message EC-5-CANNOT_BUNDLE1: Port-channel [chars] is down, port [chars] will
remain stand-alone.
Explanation This message means that the state of the port channel (EtherChannel) is down, for
example, the por t c hanne l m ig ht b e admi nist rat ively disable d o r di sconne c ted . T he p hysi cal
interface cannot join the bundle (EtherChannel) until the state of the port channel is up. The first
[chars] is the EtherCha nnel. Th e second [c hars] is the port numbe r.
Recommended Action Ensure that the other ports in the bundle have the same configuration.
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EC Messages
Error Message EC-5-CANNOT_BUNDLE2: [chars] is not compatible with [chars] and will
be suspended ([chars]).
Explanation
This message means that the interface has different interface attributes than other ports
in the EtherChannel. For the interface to join the bundle (EtherChannel), change the interface
attributes to match the EtherChannel attributes. The first [chars] is the interface to be bundled, the
second [chars] is the physical inter f a ce ( a switc h port or a rout ed port) that is al read y in th e bundle,
and the third [chars] is the reason for the incompatibility.
Recommended Action Change the interface attributes to match the EtherChannel attributes.
Error Message EC-5-CANNOT_BUNDLE_LACP: [chars] is not compatible with aggregators in
channel [dec] and cannot attach to them ([chars]).
Explanation
This message means that the port has different port attributes than the port channel or
ports within the port channel. For the port to join the bundle, change the port attr ibutes so that they
match the port. [chars] is the in compat ible port. [chars] is th e short int erfac e name, suc h as Gi1/0 /1,
[dec] is the channel gro up numbe r, and the last [chars] is the re ason.
Recommended Action Match the port attributes to the port channel.
Error Message EC-5-COMPATIBLE: [chars] is compatible with port-channel members.
Explanation This message means that a port was not operational because its attrib utes were dif fere nt
from those of the port chann el or port s within th e port cha nnel. Th e system has det ected that the
attributes of the port now match the port-channel attributes. [chars] is the affected port.
Recommended Action No action is required.
Error Message EC-5-DONTBNDL: [chars] suspended: incompatible partner port with
[chars].
Explanation The configuration of the partner port differs from the configuration of other ports in the
bundle. A port can only join the bundle whe n its global configurat ion and t he configuratio n of the
partner port are the same as other ports in the bundle. The first [chars] is the local interface that is
being suspended, and the second [chars] is the local interface that is already bundled.
Recommended Action Verify that the configuration of the partner ports is the same for all ports in the
bundle.
Error Message EC-5-ERRPROT: Channel protocol mismatch for interface [chars] in group
[dec]: the interface can not be added to the channel group.
Explanation
This message means that the interface cannot be added to the channel group with the
specified mode. [chars] is the interface, and [dec] is the channel group.
Recommended Action Change the cha nn el gro up or t he mode f or the int erfa ce.
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EC Messages
Error Message EC-5-ERRPROT2: Command rejected: the interface [chars] is already part
of a channel with a different type of protocol enabled.
Explanation
This message means that the interface cannot be selected for the specified protocol
because it is alread y part of a chann el with a different typ e of protoc ol enabl ed. [cha rs] is the
interface.
Recommended Action Remove the interface from the channel group.
Error Message EC-5-ERRPROT3: Command rejected: the interface [chars] is already part
of a channel.
Explanation
This message means that the inter face cannot be unselecte d for the spec ified protocol
because it is already part of a channel group. [chars] is the interface.
Recommended Action Remove the interface from the channel group.
Error Message EC-5-L3DONTBNDL1: [chars] suspended: PAgP not enabled on the remote
port.
Explanation
This message means that PAgP is enabled on the Layer 3 interface, but the partner port
is not enabled for PAgP. In this mode, th e port is place d in a suspended state. [chars] is the Layer 3
interface.
Recommended Action Enable PAgP on the remote side by us ing the cha nnel- group interface
configuration comma nd.
Error Message EC-5-L3DONTBNDL2: [chars] suspended: LACP currently not enabled on the
remote port.
Explanation
This message means that LACP is enabled on a Layer 3 interface but is not enabled on
the partner port. In this mode, the port is put in a suspended state. [chars] is the interface name.
Recommended Action Enable LACP on the remote side.
Error Message EC-5-NOLACP: Invalid EC mode, LACP not enabled.
Explanation
This message me an s th at the Et her Cha nnel m ode canno t be set bec au se L ACP is not
included in the software image.
Recommended Action Install a software image that includes LACP, and set the EC mode to on.
Error Message EC-5-NOPAGP: Invalid EC mode, PAgP not enabled.
Explanation
This message means that PAgP is not included in the Cisco IOS image and that the
EtherChannel mode ca nnot be set to desirable or auto.
Recommended Action Obtain an image with PAgP included, or set the mode to on by using the
channel-group channel-group-numbe r mode on interface configuration command.
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EC Messages
Error Message EC-5-PORTDOWN: Shutting down [chars] as its port-channel is
admin-down.
Explanation
This message means that the administrative state of the port is controlled by the
administrative stat e o f it s ag gregat e p ort . I f th e ad mi nis tra tive stat e o f th e ag gregate p ort is down,
the administrative state of the port is also forced to be down. [chars] is the physical interface.
Recommended Action Enter the no shutdown interface config uration command on the ag gregate port
to activate the aggregation port.
Error Message EC-5-STAYDOWN: [chars] will remain down as its port-channel [chars] is
admin-down.
Explanation
This message means that the administrative state of the aggregation port overrides that
of the affecte d port. If the agg regation p ort is administrat ively down , all ports in the ag gregation port
are forced to be administratively down. The first [chars] is the physical interface, and the second
[chars] is the EtherCha nnel.
Recommended Action Enter the no shutdown interface configuration co mmand on th e aggr egation
port to activate (unshut) t he a ggr egation p or t.
Error Message EC-5-STAYDOWN: no-shut not allowed on [chars]. Module [dec] not online.
Explanation This message means th at an inte rface with an EtherC hannel configu ration ca nnot be
enabled by using the no shutdown interface configuration command because it is a member of an
EtherChannel grou p a nd tha t E the rCh annel gro up ha s b een ad minist rat ively shut down. Th e
interface has an EtherChannel configuration, but no information is available yet about its port
channel. [char s ] i s t he i n terfa ce, a nd [dec ] is the m odu le.
Recommended Action No action is required. Wait until the module is online to find out the
port-channel setting of the Ether Chann el.
Error Message EC-5-UNBUNDLE: Interface [chars] left the port-channel [chars].
Explanation
This message means that the listed interface left the specified EtherChannel. The fir st
[chars] is the physical interface, which can be a switch port or a routed port, and the second [chars]
is the EtherChannel.
Recommended Action No action is required.
Error Message EC-5-UNSUITABLE: [chars] will not join any port-channel, [chars].
Explanation
This message means that one of the interfaces cannot join the EtherChannel because it
is configured for PortFast, as a VLAN Memb ership Pol icy Server (VMPS), for 802. 1x, as a voice
VLAN, or as a Sw it ch ed Por t A na lyz er ( SPAN) destination port. All o f t hes e are uns ui table
configurations for Ethe rC ha nnel s. The first [ cha rs ] is t he i nte rface nam e, and t he se cond [c hars]
describes the detai ls of the unsuita ble configura tion.
Recommended Action Reconfigure the port; remove the unsuitable configuration.
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ETHCNTR Messages
ETHCNTR Messages
This section contains the Ethernet controller messages. These messages are a result of a failure of the
switch software when trying to program the hardware and lead to incorrect switch behavior.
Error Message ETHCNTR-3-HALF_DUX_COLLISION_EXCEED_THRESHOLD: Collision at [chars]
exceed threshold. Consider as loop-back.
Explanation
This message means that the collision s at a half-duple x port exce eded the threshold, and
the port is considered as a loopback. On switches that support Power over Ethernet (PoE), this
message might be displa ye d wh en a d evice tha t c an b e powered by e it her a PoE sw itch po rt o r by
AC power is not being powered by an external AC power source and is connected to a po rt that has
been configured with the power inline never interface configuration command. [chars] is the port
where the threshold was exceeded.
Recommended Action On switches that support PoE, remove the device or configure the port by
entering th e power inline auto, shutdown, and no shutdown interface configuration comm ands.
No action is required on non-PoE switches. The port goes into e rror-disabled mode until th e problem
is resolved.
Error Message ETHCNTR-3-LOOP_BACK_DETECTED: Loop-back detected on [chars].
Explanation
This message means th at a loopb ack condi tion mig ht be the re sult of a ba lun cable
incorrectly connected to a por t. On Po E switches, this messag e might a ppear when a de vi ce that c an
be powered by either a Po E swit ch por t or by AC power is not bei ng powered by an ext erna l AC
power source and is connected t o a port that has been configured with th e power inline never
interface configuration command. [chars] is the interface name.
Recommended Action On non-PoE switches, check the cables. If a balun cable is connected and the
loopback condition is desired, no action is required. Otherwise, connect the correct cable, and then
enable the port. O n PoE switche s, remove the device, or configure the por t by enterin g the power
inline auto, shutdown, and no shutdown interface configuration commands.
Error Message ETHCNTR-3-NO_HARDWARE_RESOURCES: Not enough hardware resources.
Shutting down [chars].
Explanation
This message means th at ther e are too ma ny VLANs and routed por ts configur ed.
[chars] is the short interface name, such as Gi1/0/1, or the VLAN name, such as VLAN0002.
Recommended Action Reduce th e t otal num be r of V LAN s an d ro ut ed p ort s t o le ss th an 10 23. To
preserve configuration and connect ions across re boots , save the configuration.
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EXPRESS_SETUP Messages
EXPRESS_SETUP Messages
This section contains messages for the Express Setup feature.
Error Message EXPRESS_SETUP-3-UNABLE_TO_RESET_CONFIG: [chars].
Explanation This message means that the system is unable to reset the con figura tion. [chars] i s a text
string that explain s w hy t he re se t fail e d. For exampl e,
error renaming config file, error
removing config file
, or error removing private config file.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to
look for similar reported problems. If you still require assistance, open a case with the TAC, or
contact your Cisco technical support representative, and provide the representative with the gathered
information. For more information about these online tools and about contacting Cisco, see the “Error
Message Traceback Reports” section on page 1-5.
Error Message EXPRESS_SETUP-6-CONFIG_IS_RESET: [chars].
Explanation
This message means that the configuration is reset. [chars] is a text message that
clarifies the reset event, such as
The configuration is reset and the system will now reboot.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to
look for similar reported problems. If you still require assistance, open a case with the TAC, or
contact your Cisco technical support representative, and provide the representative with the gathered
information. For more information about these online tools and about contacting Cisco, see the “Error
Message Traceback Reports” section on page 1-5.
Error Message EXPRESS_SETUP-6-MODE_ENTERED.
Explanation
This message means that the Express Setup mode is active.
Recommended Action No action is required.
Error Message EXPRESS_SETUP-6-MODE_EXITED.
Explanation
This message means that the Expre ss Setup mode is no longer active.
Recommended Action No action is required.
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FRNTEND_CTRLR Messages
FRNTEND_CTRLR Messages
This section conta ins th e fr ont-e nd con trol ler messa ges.
Error Message FRNTEND_CTRLR-2-SUB_INACTIVE: The front end controller [dec] is
inactive.
Explanation
This message means that the front-end controller that controls the LEDs, the PoE
features, and the fan-control features is now inactive on the port controlled by the front-end
controller. This does not affect the traffic on the port. [dec] is the cont rolle r number.
Recommended Action Reset the switch. If the problem is not resolved by resettin g the switch, contact
your Cisco technical support representative because there might be a problem with the switch.
GBIC_SECURITY Messages
This section contains the Ci sco Gigabit Interface Converter (GBIC) and smal l form- factor pluggabl e
(SFP) module security messages. The GBIC and SFP modules have a serial EEPROM that contains the
serial number, security code, and cyclic redundancy check (CRC). When the module is inserted into the
switch, the software reads the EEPROM to recompute the security code and CRC. The software
generates an error message if the CRC is invalid or if the recomputed security code does not match the
one stored in the EEPROM.
Note The switch supports SFP modules and does not support GBIC modules. Although the error message text
refers to GBIC interfaces and modules, the messages from the switch actually refer to the SFP module
interfaces and modules.
Error Message GBIC_SECURITY-4-EEPROM_CRC_ERR: EEPROM checksum error for GBIC in
[chars].
Explanation
This message means that the GBIC in the specified port has invalid EEPROM data.
[chars] is the port in which the GBIC is inserted.
Recommended Action Remove the GBIC f rom the por t.
Error Message GBIC_SECURITY-4-EEPROM_READ_ERR: Error in reading GBIC serial ID in
[chars].
Explanation
This message means th at an erro r oc curr ed while the s witch w a s read ing t he GB IC typ e
from the EEPROM. [chars] is the port in which the GBIC is inserted.
Recommended Action Remove the GBIC f rom the por t.
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GBIC_SECURITY_CRYPT Messages
Error Message GBIC_SECURITY-4-EEPROM_SECURITY_ERR: GBIC in [chars] failed security
check.
Explanation
The GBIC in the specified port has invalid EEPROM data. [chars] is the port in which
the GBIC is inserted.
Recommended Action Remove the GBIC f rom the por t.
Error Message GBIC_SECURITY-4-GBIC_INTERR: Internal error occurred in setup for GBIC
interface [chars].
Explanation
This message means that the syste m could not a llocate r esource s or had so me o ther
problem during the setup for the specified SFP module interface. [chars] is the interface in which
the SFP module is installed.
Recommended Action Reload the switch by using the reload privileged EXEC command. If the
problem persists, find out more about the error by using the show tech-support privileged EXEC
command and by copying the error message exactly as it appears on the console or system log and
entering it in the Output Interpreter tool. Use the Bug Toolkit to look for similar reported problems. For
more information about these online tools and about contacting Cisco, see the “Error Message
Traceback Reports” section on page 1-5.
GBIC_SECURITY_CRYPT Messages
This section contains the Cisco GBIC module and SFP module security messages. The switch recognizes
the module as a Cisc o modu l e but ide ntifies ano ther p robl em w ith i t.
Note The switch supports SFP modules and does not support GBIC modules. Although the error message text
refers to GBIC interfaces and modules, the messages from the switch actually refer to the SFP module
interfaces and modules.
Error Message GBIC_SECURITY_CRYPT-4-ID_MISMATCH: Identification check failed for
GBIC interface [chars].
Explanation This message means that the SFP module was identified as a Cisco SFP module, but the
system was unable to verify its identity. [chars] is the interface in which the module is installed.
Recommended Action Check the list of supported SFP modules for this version of the system
software. An upgrade migh t be requ ire d for newer modul es . Otherw is e, verify th at th e mod ule was
obtained from Ci sco or f rom a s uppo rte d ven dor.
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GBIC_SECURITY_UNIQUE Messages
Error Message GBIC_SECURITY_CRYPT-4-UNRECOGNIZED_VENDOR: GBIC interface [chars]
manufactured by an unrecognized vendor.
Explanation
This message means that the SFP module was identified as a Cisco SFP module, but the
system was unable to match its manufacturer with one of the known list of Cisco SFP module
vendors. [chars] is the interface in which t he module is i nstalled.
Recommended Action Check the list of supported SFP modules for this version of the system
software. An upgra de m ig ht b e re quir ed fo r newer modul es .
Error Message GBIC_SECURITY_CRYPT-4-VN_DATA_CRC_ERROR: GBIC interface [chars] has
bad crc.
Explanation
This message means that the SFP module was identified as a Cisco SFP module, but it
does not have a valid CRC in the EEPROM data. [chars] is the interface in which the module is
installed.
Recommended Action Check the list of supported SFP modules for this version of the system
software. An upgrade might be required for newer modules. Even if unrecognized, the module might
operate but with limited functionality.
GBIC_SECURITY_UNIQUE Messages
This section contains the Cisco GBIC module and SFP module security messages that identify whether
the module is uniq ue.
Note The switch supports SFP modules and does not support GBIC modules. Although the error message text
refers to GBIC interfaces and modules, the messages from the switch actually refer to the SFP module
interfaces and modules.
Error Message GBIC_SECURITY_UNIQUE-3-DUPLICATE_GBIC: GBIC interface [dec]/[dec] is
a duplicate of GBIC interface [dec]/[dec].
Explanation This message means that the SFP module was identified as a Cisco SFP module, but its
vendor ID and ser ial n umb er m atc h tha t o f a no ther int erfac e on t he syst em . The first [de c]/ [dec ] is
the interface of the duplicate SPF module, and the second [dec]/[dec] is the inte rf ace of the existing
module.
Recommended Action Cisco SFP modules are assigned unique serial numbers. Verify that the module
was obtained from Cisco or from a supp orted vendor.
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HARDWARE Messages
Error Message GBIC_SECURITY_UNIQUE-4-DUPLICATE_SN: GBIC interface [dec]/[dec] has
the same serial number as another GBIC interface.
Explanation
This message means that the SFP module was identified as a Cisc o SFP module, but its
serial number matches that of another interface on the system. [dec]/[dec] is the interface in which
the duplicate module is installed.
Recommended Action Cisco SFP modules are assigned unique serial numbers. Verify that the module
was obtained from Cisco or from a supp orted vendor.
HARDWARE Messages
This section conta ins ha rdware m e ssages.
Error Message HARDWARE-3-ASICNUM_ERROR: Port-ASIC number [dec] is invalid.
Explanation
This message means that the port ASIC number used is invalid. Each port ASIC is
identified by an ID. [dec] is the ASIC number.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to
look for similar reported problems. If you still require assistance, open a case with the TAC, or
contact your Cisco technical support representative, and provide the representative with the gathered
information. For more information about these online tools and about contacting Cisco, see the “Error
Message Traceback Reports” section on page 1-5.
Error Message HARDWARE-3-INDEX_ERROR: Index value [dec] is invalid.
Explanation This message means that the index into the hardware table is out-of-range. [dec] is the
index value.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to
look for similar reported problems. If you still require assistance, open a case with the TAC, or
contact your Cisco technical support representative, and provide the representative with the gathered
information. For more information about these online tools and about contacting Cisco, see the “Error
Message Traceback Reports” section on page 1-5.
Error Message HARDWARE-3-INTRNUM_ERROR: Port-ASIC Interrupt number [dec] is invalid.
Explanation
This message means that the interrupt ID used in a port ASIC is invalid. [dec] is the
interrupt number.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to
look for similar reported problems. If you still require assistance, open a case with the TAC, or
contact your Cisco technical support representative, and provide the representative with the gathered
information. For more information about these online tools and about contacting Cisco, see the “Error
Message Traceback Reports” section on page 1-5.
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HLFM Messages
Error Message HARDWARE-3-PORTNUM_ERROR: port number [dec] is invalid.
Explanation
This message means that the port number used is invalid (out of range). Each interface
in a given port ASIC is iden tified by a n index value. [d ec ] i s t he por t nu mbe r.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to
look for similar reported problems. If you still require assistance, open a case with the TAC, or
contact your Cisco technical support representative, and provide the representative with the gathered
information. For more information about these online tools and about contacting Cisco, see the “Error
Message Traceback Reports” section on page 1-5.
Error Message HARDWARE-3-STATS_ERROR: Statistics ID [dec] is invalid.
Explanation This message means that the statistics ID used is out of range. The statistics supported
by the port ASIC are identified by an ID. [dec] is the statistics ID.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to
look for similar reported problems. If you still require assistance, open a case with the TAC, or
contact your Cisco technical support representative, and provide the representative with the gathered
information. For more information about these online tools and about contacting Cisco, see the “Error
Message Traceback Reports” section on page 1-5.
Recommended Action
HLFM Messages
This section cont ai ns me ssag es fr om the loc al fo rwardin g m ana ger.
Error Message HLFM-3-MACFREE_ERROR: MAC address [enet], vlan [dec] is still
referenced; cannot free.
Explanation
This message means that an attempt was made to free a MAC address before releasing
all references to it. [enet] is the MAC address, and [dec] is the VLAN ID.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to
look for similar reported problems. If you still require assistance, open a case with the TAC, or
contact your Cisco technical support representative, and provide the representative with the gathered
information. For more information about these online tools and about contacting Cisco, see the “Error
Message Traceback Reports” section on page 1-5.
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HLFM Messages
Error Message HLFM-3-MAP_ERROR: IP address [IP_address] not in mac tables,
mac-address [enet], vlan [dec].
Explanation
This message means that the IP addre ss an d MAC address tables are ou t of sync .
[IP_address] is the IP address, [enet] is the MAC address, and [dec] is the VLAN ID.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to
look for similar reported problems. If you still require assistance, open a case with the TAC, or
contact your Cisco technical support representative, and provide the representative with the gathered
information. For more information about these online tools and about contacting Cisco, see the “Error
Message Traceback Reports” section on page 1-5.
Error Message HLFM-3-MOD_SD: Failed to modify Station Descriptor with index [dec],
vlan [dec], di [dec], error [dec], mad [dec], ref-count [dec].
Explanation This message means that the forwarding manager attempted to modify a station
descriptor that is no longer in use or is invalid. The first [dec] is the station index, the second [dec]
is the VLAN ID, the third [dec] is the destination index, the fourth [dec] is the error code, the fifth
[dec] is the M AC address desc ript or, and the six th [ de c] is th e ref- co unt for thi s MAC address
descriptor.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to
look for similar reported problems. If you still require assistance, open a case with the TAC, or
contact your Cisco technical support representative, and provide the representative with the gathered
information. For more information about these online tools and about contacting Cisco, see the “Error
Message Traceback Reports” section on page 1-5.
Error Message HLFM-3-SEND_FAIL: Failed to send RPC message, req [dec], [chars].
Explanation This message means that there is a local resource error or that too many outgoing
messages are queued for the message class. [dec] is the RPC request number, and [chars] is an
optional comment.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to
look for similar reported problems. If you still require assistance, open a case with the TAC, or
contact your Cisco technical support representative, and provide the representative with the gathered
information. For more information about these online tools and about contacting Cisco, see the “Error
Message Traceback Reports” section on page 1-5.
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IDBMAN Messages
IDBMAN Messages
This section contains the i nterface desc ription bloc k manage r (IDBMAN ) messages .
Error Message IDBMAN-3-AGGPORTMISMATCH: [chars]: [chars]([dec] / [dec]) does not
match internal slot/port state [chars]([dec] / [dec]).
Explanation
This message means that there is an i nternal error th at caused an in va lid aggregat e port
to be used by the software. The first [chars] is the name of the function where the error occurred.
The second and third [chars] are the port-channel names, and the ([dec] / [dec]) are the slot and port
numbers (slot/port).
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to
look for similar reported problems. If you still require assistance, open a case with the TAC, or
contact your Cisco technical support representative, and provide the representative with the gathered
information. For more information about these online tools and about contacting Cisco, see the “Error
Message Traceback Reports” section on page 1-5.
Error Message IDBMAN-3-DELETEDAGGPORT: [chars]([dec] / [dec]) Group [dec] has been
deleted, but is being reused.
Explanation
This message means that th ere is an intern al err or that c aused an interf ac e that h as been
deleted to be reused for a new aggregate port. [chars] is the port-channel name, and the ([dec] / [dec])
are the slot an d port num bers (slot /po rt). T he l ast [ dec] is t h e ch an ne l-gr oup nu mbe r.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to
look for similar reported problems. If you still require assistance, open a case with the TAC, or
contact your Cisco technical support representative, and provide the representative with the gathered
information. For more information about these online tools and about contacting Cisco, see the “Error
Message Traceback Reports” section on page 1-5.
Error Message IDBMAN-3-INVALIDAGGPORTBANDWIDTH: [chars]([dec] / [dec]) has an
invalid bandwidth value of [dec].
Explanation This message means that there is an internal error that caused an invalid bandwidth to
be used for an aggregate port. [chars] is the port-channel name. The ([dec] / [dec]) are the slot and
port numbers (slo t/p ort) . The last [ dec] is t he ba ndwid th .
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to
look for similar reported problems. If you still require assistance, open a case with the TAC, or
contact your Cisco technical support representative, and provide the representative with the gathered
information. For more information about these online tools and about contacting Cisco, see the “Error
Message Traceback Reports” section on page 1-5.
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IDBMAN Messages
Error Message IDBMAN-3-INVALIDPORT: [chars]: trying to use invalid port number [dec]
( Max [dec] ).
Explanation
This message means that there is an internal error that caused an invalid port number to
be used by the so ft war e. [ ch ar s] is t he in terfa ce n ame . T he first [d ec ] i s t he p ort num ber th at is
invalid, and the second [dec] is the maximum allowed value for a port number.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to
look for similar reported problems. If you still require assistance, open a case with the TAC, or
contact your Cisco technical support representative, and provide the representative with the gathered
information. For more information about these online tools and about contacting Cisco, see the “Error
Message Traceback Reports” section on page 1-5.
Error Message IDBMAN-3-INVALIDVLAN: [chars]: trying to use invalid Vlan [dec].
Explanation
This message means that there is an internal error that caused an invalid VLAN to be
used by the software. [chars] is the interface name, and [dec] is the VLAN number that is invalid.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to
look for similar reported problems. If you still require assistance, open a case with the TAC, or
contact your Cisco technical support representative, and provide the representative with the gathered
information. For more information about these online tools and about contacting Cisco, see the “Error
Message Traceback Reports” section on page 1-5.
Error Message IDBMAN-3-NOTANAGGPORT: [chars]( [dec] / [dec] ) is not an aggregate
port.
Explanation
This message me ans th at there is an int ernal error that caused an interface that is no t an
aggregate port to be used for aggregate por t operat ion s. [chars] is the in terface na me, an d ([dec] /
[dec]) are the slo t a nd por t nu mb er (s lot /port ).
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to
look for similar reported problems. If you still require assistance, open a case with the TAC, or
contact your Cisco technical support representative, and provide the representative with the gathered
information. For more information about these online tools and about contacting Cisco, see the “Error
Message Traceback Reports” section on page 1-5.
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IDBMAN Messages
Error Message IDBMAN-3-PORTNOTINAGGPORT: [chars]([dec] / [dec]) is not present in
Aggport [chars [([dec] / [dec]).
Explanation
This message means that an internal error has been detected. A port that wa s supposed
to be in an aggre gate po rt was found no t to be. Th e f irst [ch ars] is the interf ace nam e, and the s econd
[chars] is the port -ch anne l n am e. T he ( [de c] / [d ec ]) are th e slot and po rt n umb er s ( slot /por t).
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to
look for similar reported problems. If you still require assistance, open a case with the TAC, or
contact your Cisco technical support representative, and provide the representative with the gathered
information. For more information about these online tools and about contacting Cisco, see the “Error
Message Traceback Reports” section on page 1-5.
Error Message IDBMAN-3-VLANNOTSET: [chars]: Vlan [dec] not set since it already has
Vlan [dec].
Explanation
This message means that there is an internal error that caused an interface to not have
its VLAN set to the requested value. [chars] is the interface name. The first [dec] is the new VLAN
number, and the second [dec] is the currentl y assigned VLAN numbe r.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to
look for similar reported problems. If you still require assistance, open a case with the TAC, or
contact your Cisco technical support representative, and provide the representative with the gathered
information. For more information about these online tools and about contacting Cisco, see the “Error
Message Traceback Reports” section on page 1-5.
Error Message IDBMAN-4-ACTIVEPORTSINAGGPORT: [chars]( [dec] / [dec] ) has [dec]
active ports, but is being removed.
Explanation
This message means that there is an internal error that caused an aggregate port with
active ports to be removed. [chars] is the port-chann el name, and the ([dec] / [dec]) ar e the slot and
port number (slot/port). The last [dec] is the number of currently active ports.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to
look for similar reported problems. If you still require assistance, open a case with the TAC, or
contact your Cisco technical support representative, and provide the representative with the gathered
information. For more information about these online tools and about contacting Cisco, see the “Error
Message Traceback Reports” section on page 1-5.
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IGMP_QUERIER Messages
IGMP_QUERIER Messages
This section cont ai ns th e IGM P q uer ier m essa ges.
Error Message IGMP_QUERIER-4-NO_IP_ADDR_CFG: The IGMP querier cannot send out
General Query messages in VLAN [dec] because there is no IP address configured on
the system.
Explanation
This message means that you must specify an IP address for the IGMP querier at either
the global or per-VLAN level. [dec] is the VLAN number.
Recommended Action Configure a source IP addre ss for the IGMP que rier.
Error Message IGMP_QUERIER-4-PIM_ENABLED: The IGMP querier is operationally disabled
in VLAN [dec] because PIM has been enabled on the SVI.
Explanation
This message mean s that PIM w as detect ed on the SVI. D o not enable the IGMP querier
when PIM is enabled on the SVI. [dec] is the VLAN number.
Recommended Action Ensure that PIM is disabled on the SVI.
Error Message IGMP_QUERIER-4-SNOOPING_DISABLED: The IGMP querier is operationally
disabled in VLAN [dec] because IGMP snooping has been disabled in this VLAN.
Explanation
This message means that IGMP snooping was detected in a d isabled state o n this
VLAN. The IGM P qu er ier f unct ion shou ld n ot be ope rat iona lly e na ble d wh en IGM P sn oop in g is
disabled. [dec] is the VLAN numbers.
Recommended Action Confirm that IGMP snooping is enabled both globally and on the VLAN.
Error Message IGMP_QUERIER-6-PIM_DISABLED: The IGMP querier is now operationally
enabled in VLAN [dec] because PIM is no longer enabled on the SVI.
Explanation
This message means that Protocol-Independent Multicast (PIM) is disabled on the
switch virtual interface (SVI), and the IGMP querier function is now enabled. [dec] is the VLAN
number.
Recommended Action No action is required.
Error Message IGMP_QUERIER-6-SNOOPING_ENABLED: The IGMP querier is now operationally
enabled in VLAN [dec] because IGMP snooping is no longer disabled.
Explanation
This message means that IGMP sno oping was enable d. As a r esult, the IGMP querier
function is now enabled. [dec] is the VLAN number.
Recommended Action No action is required.
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ILPOWER Messages
ILPOWER Messages
This section conta ins the Power over Ether net (Po E) m essage s.
Error Message ILPOWER-3-CONTROLLER_ERR: Controller error, Controller number [dec]:
[chars].
Explanation
This message means that an error reported or caused by the PoE controller is detected.
[dec] is the controller instance, which is 0 to 5 on a 24-port PoE switch and 0 to 11 on a 48-port PoE
switch. [chars] describes the error.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the error by using the Output Interpreter. Enter the show
tech-support user EXEC command to gather dat a that migh t help id entif y the na ture of th e erro r.
Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case
with the TA C, or contact your Cisco technical support representative, and provide the representative
with the gathered information. For more information about these online tools and about contacting
Cisco, see the “Error Message Traceback Reports” section on page 1-5.
Error Message ILPOWER-3-CONTROLLER_IF_ERR: Controller interface error, [chars]:
[chars].
Explanation
This message means that an interface error is detected between the PoE controller and
the system. The first [chars] is the interface. The second [chars] describes the error.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the error by using the Output Interpreter. Enter the show
tech-support user EXEC command to gather dat a that migh t help id entif y the na ture of th e erro r.
Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case
with the TA C, or contact your Cisco technical support representative, and provide the representative
with the gathered information. For more information about these online tools and about contacting
Cisco, see the “Error Message Traceback Reports” section on page 1-5.
Error Message ILPOWER-3-CONTROLLER_PORT_ERR: Controller port error, Interface
[chars]: [chars].
Explanation This message means that a port error reported b y the PoE controller is detected. The first
[chars] is the interface. The second [chars] describes the error.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the error by using the Output Interpreter. Enter the show
tech-support user EXEC command to gather dat a that migh t help id entif y the na ture of th e erro r.
Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case
with the TA C, or contact your Cisco technical support representative, and provide the representative
with the gathered information. For more information about these online tools and about contacting
Cisco, see the “Error Message Traceback Reports” section on page 1-5.
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ILPOWER Messages
Error Message ILPOWER-3-ILPOWER_INTERNAL_IF_ERROR: Inline Power internal error,
interface [chars]: [chars].
Explanation
This message means that a software check failed during PoE processing. The first
[chars] is the interface. The second [chars] describes the error.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the error by using the Output Interpreter. Enter the show
tech-support user EXEC command to gather da ta that might hel p iden tify th e nature of the erro r.
Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case
with the TA C, or contact your Cisco technical support representative, and provide the representative
with the gathered information. For more information about these online tools and about contacting
Cisco, see the “Error Message Traceback Reports” section on page 1-5.
Error Message ILPOWER-5-IEEE-DISCONNECT: Interface [chars]: PD removed.
Explanation
This message means that the powered device is no longer connected to the switch or that
the connected p owered device is b eing powered by an exter na l AC power source . The switc h is no
longer providing power to the port. [chars] is the interface.
Recommended Action No action is required.
Error Message ILPOWER-5-ILPOWER_POWER_DENY: Interface [chars]: inline power denied.
Explanation
This message means that there is not enough power remaining in the switch to supply
to the PoE port. [chars] is the interface.
Recommended Action Connect the powered device to an external AC power source.
Error Message ILPOWER-5-LINKDOWN_DISCONNECT: Interface [chars]: Link down
disconnect.
Explanation
This message means that the powered device is no longer connected to the switch or that
the connected p owered device is b eing powered by an exter na l AC power source . The switc h is no
longer providing power on the interface. [chars] is the interface.
Recommended Action No action is required.
Error Message ILPOWER-5-POWER_GRANTED: Interface [chars]: Power granted.
Explanation
This message means that there is enough power available in the switch and that the
switch is providing power to the interface. [chars] is the interface.
Recommended Action No action is required.
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IMAGEMGR Messages
Error Message ILPOWER-7-DETECT: Interface [chars]: Power Device detected:[chars].
Explanation
This message means that the switch has detecte d the attac hed po wer ed de vi ce. The f ir st
[chars] is the interface. The second [chars] is the Cisco pre-standard powered device or the
IEEE-compliant powered device.
Recommended Action No action is required.
IMAGEMGR Messages
This section contains image manager messages, which are related to image compatibility within the
stack.
Error Message IMAGEMGR-6-AUTO_ADVISE_SW_INITIATED: Auto-advise-software process
initiated for systems [bits: [hex]].
Explanation
This message means that systems with incompatible softwa re ha v e been detec ted in the
switch stack. Auto-advise software informs you when not all switches in the stack are running the
same software version. T he s tac k m aster t hen att empt s to u pgr ad e al l s wit che s runni n g d ifferent
versions to the version that the master is runn ing. The stack finds out whet her or not software is
availab le to be copied to the incomp atible system s and if so, advises you ho w to copy it. Othe rwise,
the system informs you that the software on the switc h stack needs to be u pdated . [bit s [he x] ] is the
bit representation of the switch number.
Recommended Action No action is required.
Error Message IMAGEMGR-6-AUTO_ADVISE_SW: [chars].
Explanation This message means that a line of output from the auto-advise- software process is being
displayed. [chars ] is a text me ssage re port ing stat u s of t he upg ra de pr ocess.
Recommended Action No action is required.
Error Message IMAGEMGR-6-AUTO_COPY_SW_INITIATED: Auto-copy-software process
initiated for systems [bits: [hex]].
Explanation This message means that systems with incompatible software hav e been detected in the
switch stack. The sta ck n ow finds out whet h er or n ot so ftwar e i s available to b e c opie d to t he
incompatible systems and whether or not it is appropriate to automatically copy the software. [bits
[hex]] is the bit representation of the sw itch numbe r.
Recommended Action No action is required.
Error Message IMAGEMGR-6-AUTO_COPY_SW: [chars].
Explanation This message means that a line of output from the auto-copy-software pr ocess is being
displayed. [chars ] is a text me ssage re port ing stat u s of t he upg ra de pr ocess.
Recommended Action No action is required.
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MAC_LIMIT Messages
Error Message IMAGEMGR-6-AUTO_DOWNLOAD_SW_INITIATED: Auto-download-software process
initiated for systems [bits: [hex]].
Explanation
This message means that systems with incompatible software hav e been detected in the
switch stack. The stack now attempt s to download software fr om a previously configur ed location
and to install it to make the systems compatible. [bits [hex]] is the bit representation of the switch
number.
Recommended Action No action is required.
Error Message IMAGEMGR-6-AUTO_DOWNLOAD_SW: [chars].
Explanation
This message means that a line of ou tput from th e auto -download-soft ware process is
being displayed. [chars] is a text message repo rting the status of the upg rade proc ess.
Recommended Action No action is required.
MAC_LIMIT Messages
This section contains the MAC_LIMIT messages, which describe the entries in the MAC address table.
Error Message MAC_LIMIT-4-DROP: Vlan [dec] with Configured limit = [dec] has
currently [dec] Entries.
Explanation
This message means that the number of MAC address table entries for a VLAN is less
than or equal to the maximum number allowed. The first [dec] is the VLAN ID, the second [dec] is
the maximum number of MAC address entries, and the third [dec] is the number of entries in the
MAC address table.
Recommended Action Your network administrator configur es this ac tion.
Error Message MAC_LIMIT-4-ENFORCE: Enforcing limit on Vlan [dec] with Configured
limit = [dec].
Explanation
This message means tha t the number o f MA C add ress entr ies for the V LAN exce eds the
maximum number allowed and that the configured action is to limit the number of entries to the
maximum allowed. The first [dec] is the VLAN ID, and the second [dec] is the maximum number
of MAC address entries.
Recommended Action Your network administrator configur es this ac tion.
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MAC_MOVE Messages
Error Message MAC_LIMIT-4-EXCEED: Vlan [dec] with Configured limit = [dec] has
currently [dec] Entries.
Explanation
This message means that the number of MAC address entries for a VLAN exceeds the
maximum number allowed. The first [dec] is the VLAN ID, the second [dec] is the maximum
number of MAC address entries, and the third [dec] is the number of entries in the MAC address
table.
Recommended Action Your network administrator configur es this ac tion.
MAC_MOVE Messages
This section contains the M AC_MOVE messages.
Error Message MAC_MOVE-4-NOTIF: Host [enet] in vlan [dec] is flapping between port
[chars] and port [chars].
Explanation
This message means that the host is moving between the specified ports. [enet] is the
Ethernet address of the host, [dec] is the VLAN ID, the first [chars] is the first port, and the second
[chars] is the second port.
Recommended Action Check your network fo r loops.
PHY Messages
This section contains the PHY messa ges.
Error Message PHY-4-BADTRANSCEIVER: An inappropriate transceiver has been inserted
in interface [chars].
Explanation
This message means that a transceiver that should not be used is in the specified
interface.
Recommended Action Remove the transceiver. If the transceiver is a Cisco device, contact your Cisco
technical support representative.
Error Message PHY-4-CHECK_SUM_FAILED: SFP EEPROM data check sum failed for SFP
interface [chars].
Explanation This message means that the SFP module was identified as a Cisco SFP module, but the
system cannot read the vendor data infor mation to verify whether it is corr ect. [chars] is the interfa ce
in which the SFP module is installed.
Recommended Action Remove and then reinsert the SFP module. If it fails again with the same error
message, the SFP module might be defective.
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PHY Messages
Error Message PHY-4-EXCESSIVE_ERRORS: Excessive FCS, data, or idle word errors found
on interface [chars].
Explanation
This message means that the system detected excessive frame check sequence (FCS),
data word, or idle word errors on the specified interface. [chars] is the interface.
Recommended Action Enter the show interface privileged EXEC command on the specified
interface, and check for cyclic redu ndancy che ck ( CRC) a nd other input e rrors. If error s are
excessive, enter the shutdown interface conf iguration comm and and then the no shutdown interf ace
configuration command to reset the interface.
Error Message PHY-4-MODULE_DUP: SFPs in [chars] and in [chars] have duplicate
vendor-id and serial numbers.
Explanation
The SFP module was identified as a Cisco SFP module, but its vendor ID and serial
number match that of another SFP module in the system. The first [chars] is the interface in which
the SFP module is installed, the second [chars] is the interface where the duplicate SFP module is
installed.
Recommended Action yay the message exactly as it appea rs on the conso le or in the syste m log.
Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to
look for similar reported problems. If you still require assistance, open a case with the TAC, or
contact your Cisco technical support representative, and provide the representative with the gathered
information. For more information about these online tools and about contacting Cisco, see the “Error
Message Traceback Reports” section on page 1-5.
Error Message PHY-4-SFP_NOT_SUPPORTED: The SFP in [chars] is not supported
Explanation This message means that this small form-factor pluggable (SFP) module type is not
supported on this switch. [cha rs] is the int erface.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to
look for similar reported problems. If you still require assistance, open a case with the TAC, or
contact your Cisco technical support representative, and provide the representative with the gathered
information. For more information about these online tools and about contacting Cisco, see the “Error
Message Traceback Reports” section on page 1-5.
Error Message PHY-4-UNSUPPORTED_TRANSCEIVER:Unsupported transceiver found in
[chars]
Explanation The SFP module was identified as a unsupported, non-Cisco SFP module. [chars] is the
unsupported modul e.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to
look for similar reported problems. If you still require assistance, open a case with the TAC, or
contact your Cisco technical support representative, and provide the representative with the gathered
information. For more infor mation ab out these onl ine too ls and about co ntacting Ci sco, see the
“Error Message Traceback Repor ts” sect ion on page 1-5 .
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PIMSN Messages
PIMSN Messages
This section contains the PIMSN messages for the Protocol Independent Multicast (PIM) snooping
feature.
Error Message PIMSN-6-IGMPSN_GLOBAL: PIM Snooping global runtime mode [chars] due to
IGMP Snooping [chars].
Explanation
This message means that IGMP snooping must be en abled fo r PIM snoopin g to run.
When IGMP snooping is d isable d, PIM s noopi ng is di sabl ed . When IG MP sn oopin g is re -ena bled ,
PIM snooping is re-e na bled. T he first [ char s] is t he PI M snoopi ng mode , a nd the seco nd [cha rs] is
the IGMP snoopi ng mod e.
Recommended Action No action is required.
Error Message PIMSN-6-IGMPSN_VLAN: PIM Snooping runtime mode on vlan [dec] [chars]
due to IGMP Snooping [chars].
Explanation
This message means that IGMP snooping must be en abled fo r PIM snoopin g to run.
When IGMP snooping is d isable d, PIM s noopi ng is di sabl ed . When IG MP sn oopin g is re -ena bled ,
PIM snooping is re-enabled. [dec] is the VLAN ID, the first [chars] is the PIM snooping mode, and
the second [chars] is th e IGM P sn oop ing m od e.
Recommended Action No action is required.
PLATFORM Messages
This section conta ins low-level platform- speci fic messa ges.
Error Message PLATFORM-1-CRASHED: [chars].
Explanation
This message means that the system is attempting to display the failure message from
the previous failure. [chars] is the descri ption of the error message .
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to
look for similar reported problems. If you still require assistance, open a case with the TAC, or
contact your Cisco technical support representative, and provide the representative with the gathered
information. For more information about these online tools and about contacting Cisco, see the “Error
Message Traceback Reports” section on page 1-5.
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PLATFORM Messages
Error Message PLATFORM-3-NO_HARDWARE_RESOURCES: Not enough hardware resources.
Shutting down [chars].
Explanation
This message means that there are too many VLANs and routed ports. [chars] is the
short interface n ame, su ch as G i1/ 0/1, o r the VLA N n am e, su ch a s VL A N0002 .
Recommended Action Reduce the total number of VLANs and routed ports to be less than 1023. To
preserve configurations and conne ctions across reboot s, save the configuration.
Error Message PLATFORM-3-PW_REC_HRPC_BAD_LENGTH: Received incompatible length
(=[dec]) in set-password-recovery HRPC message from box [dec].
Explanation
This message means that the system received an incompatible length parameter in the
set-password-recovery HRPC me ssage . Thi s c an be caus ed by a stac k o pera tin g wi th inc omp ati ble
software versions on different stack members. The first [dec] is the length and the second [dec] is
the switch.
Recommended Action Make sure that all stack members are running compatible software images. If the
problem persists, find out more about the error by using the show tech-support privileged EXEC
command and by copying the error message exactly as it appears on the console or system log and
entering it in the Output Interpreter tool. Use the Bug Toolkit to look for similar reported problems. For
more information about these online tools and about contacting Cisco, see the “Error Message
Traceback Reports” section on page 1-5.
Error Message PLATFORM-3-PW_REC_HRPC_NOT_ON_MASTER: Set-password-recovery HRPC msg
from box [dec] received on master.
Explanation
This message means that the stack master has received a set-password-recovery HRPC
message. These messages should be received on stack member switches only. [dec] is the switch.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to
look for similar reported problems. If you still require assistance, open a case with the TAC, or
contact your Cisco technical support representative, and provide the representative with the gathered
information. For more information about these online tools and about contacting Cisco, see the “Error
Message Traceback Reports” section on page 1-5.
Error Message PLATFORM-3-PW_REC_HRPC_ONLY_ON_MASTER: Get-password-recovery HRPC msg
from box [dec] received on slave.
Explanation
This message means that a stack member switch has received a get-password-recovery
HRPC message. The se m essage s s hould on ly b e rece ived by the s tack m a ster. [dec] is th e s wit ch.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to
look for similar reported problems. If you still require assistance, open a case with the TAC, or
contact your Cisco technical support representative, and provide the representative with the gathered
information. For more information about these online tools and about contacting Cisco, see the “Error
Message Traceback Reports” section on page 1-5.
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PLATFORM_FBM Messages
PLATFORM_FBM Messages
This section contains the pla tform fallbac k bridging ma nager (FBM ) message s.
Error Message PLATFORM_FBM-4-RECOVERED: Fallback bridging recovered from resource
crunch.
Explanation
This message means that fallback br idging has rec overed from an earl ier lack of
resource.
Recommended Action No action is required.
Error Message PLATFORM_FBM-4-RESOURCE_CRUNCH: Fallback bridging on bridge-group
[dec] is experiencing a resource crunch. One or more bridge-groups may not be
functional. It will recover automatically when system recovers from resource
crunch. Delete the bridge-group to immediately recover.
Explanation This message means that fallback bridging could not be co nfigured properly. The most
likely cause is a TCAM-full condition on at least one stack member.
Recommended Action The switch automatically recovers, but this could take some time. For an
immediate reco ver y , us e the shutdown interface configuration command to disable the port and stop
the traffic flow to the switch. Use the clear mac-address-table dynamic privileged EXEC
command to remove all MAC addres ses from the TCA M. Us e the no shutdown interface
configuration comma nd to re-en able th e port .
PLATFORM _IPC Messages
This section contains the Catalyst 3750 Inter-Process Communication (IPC) protocol messages. The IPC
protocol handles communication between the stack master switch and stack member switches.
Error Message PLATFORM_IPC-3-COMMON: [chars].
Explanation
This message means that there ha s b een an IP C failure . [c hars] desc ribes the er ror
message.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to
look for similar reported problems. If you still require assistance, open a case with the TAC, or
contact your Cisco technical support representative, and provide the representative with the gathered
information. For more information about these online tools and about contacting Cisco, see the “Error
Message Traceback Reports” section on page 1-5.
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PLATFORM _IPC Messages
Error Message PLATFORM_IPC-3-MASTER: [chars].
Explanation
This message means that there has been an IPC failure on the stack master. [chars]
describes the error message .
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to
look for similar reported problems. If you still require assistance, open a case with the TAC, or
contact your Cisco technical support representative, and provide the representative with the gathered
information. For more information about these online tools and about contacting Cisco, see the “Error
Message Traceback Reports” section on page 1-5.
Error Message PLATFORM_IPC-3-MAX_LENGTH_EXCEEDED: [chars].
Explanation This message means that an internal IPC application error occurred when an IPC
message was sent that exceeded the m aximum l ength . [cha rs] desc ribe s the er ror mess age .
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to
look for similar reported problems. If you still require assistance, open a case with the TAC, or
contact your Cisco technical support representative, and provide the representative with the gathered
information. For more information about these online tools and about contacting Cisco, see the “Error
Message Traceback Reports” section on page 1-5.
Error Message PLATFORM_IPC-3-SLAVE: [chars].
Explanation
This message means that there has been an IPC failure on a stack me mber (slave) switch.
[chars] describes the erro r messag e.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to
look for similar reported problems. If you still require assistance, open a case with the TAC, or
contact your Cisco technical support representative, and provide the representative with the gathered
information. For more information about these online tools and about contacting Cisco, see the “Error
Message Traceback Reports” section on page 1-5.
Error Message PLATFORM_IPC-3-STACK_EVENT: [chars].
Explanation
This message means that there has been an IPC failure in the stack. [chars] describes the
error message.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to
look for similar reported problems. If you still require assistance, open a case with the TAC, or
contact your Cisco technical support representative, and provide the representative with the gathered
information. For more information about these online tools and about contacting Cisco, see the “Error
Message Traceback Reports” section on page 1-5.
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PLATFORM_PBR Messages
PLATFORM_PBR Messages
This section conta ins policy base d routing ( PBR) messa ges.
Error Message PLATFORM_PBR-2-NO_RMAP: Cannot create PBR data structures for
route-map [chars].
Explanation
This message means that the PBR manager could not allocate th e internal data structur es
for this route-map. A likely caus e is lack of available memory. [chars] is the route- map.
Recommended Action Simplify the configuration so that it requires less memory.
Error Message PLATFORM_PBR-3-INSTALL_FAIL: Policy route-map [chars] not installed in
hardware.
Explanation
This message means that the PBR manager was unable to install the complete route-map
in hardware, so the packets are forwarded to the CPU for proc essing. [c hars] is the route- map.
Recommended Action Simplify route- map configurat ions. For example, use the sam e route- map on
multiple interfaces.
Error Message PLATFORM_PBR-3-NO_LABEL: Cannot allocate label for route-map [chars].
Explanation
This message means that the PBR manager could not allocate a label for this route-map.
As a result, the hardware cannot be programmed to implement polic y routing. Ther e is a limit of 247
labels for policy routin g. [chars] is the rout e-map.
Recommended Action Simplify the configuration with label sharing. Use the same route-maps on
multiple interfaces, if possible.
Error Message PLATFORM_PBR-3-UNSUPPORTED_RMAP: Route-map [chars] not supported for
Policy-Based Routing.
Explanation
This message means that the route-map attached to an interface for policy routing
contains an action that is not supported on thi s platfo rm. Th is is a h ardw are li mitation. [chars] is the
route-map.
Recommended Action Use the route-map map-tag permit global configuration command and the se t
ip next-hop ip-address route-map configuration command to reconfigure the route map to use only
these supported acti ons.
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PLATFORM_PM Messages
Error Message PLATFORM_PBR-4-CPU_SUPPORTED_ACTION: Set action in sequence [dec] of
route-map [chars] supported by forwarding to CPU.
Explanation
This message means that the r oute-map attache d to an interf ace for polic y-based routin g
contains an action that is not supported in hardware, so the packets are forwarded to the CPU for
processing. The rout e-map ac tions that invoke this forwarding are set inte rfac e, set ip default
next-hop, set default interface, or set ip df. [dec] is the action numbe r, and [chars] is the
route-map.
Recommended Action Use the set ip next-hop ip-address route-map configurat ion comm and to
reconfigure the route map action to route the packet to the specified next hop.
Error Message PLATFORM_PBR-4-RETRY_INSTALL: Route-map [chars] installed in hardware
upon retry.
Explanation
This message means that the PBR manager was able to fit the complete configuration
into the hardware. One or more route-maps previously failed to load because of lack of resources.
[chars] is the route- map.
Recommended Action No action is required.
Error Message PLATFORM_PBR-4-SDM_MISMATCH: [chars] requires sdm template routing.
Explanation This message means that the routing template is not enabled. [chars] is the text string
PBR.
Recommended Action Modify the SDM template to enable the routing tem plate. Use the sdm prefer
routing configuration co mmand, a nd then relo ad the swi tch by using the reload privileged EXEC
command.
PLATFORM_PM Messages
This section cont ai ns pl atf orm p ort ma nage r (P M) m e ssages.
Error Message PLATFORM_PM-3-IFCOUNTERROR: Unit number [dec] of interface [chars] is
more than max allowed value of [dec].
Explanation
This message mean s that there ar e too man y interf aces conf igured for the int erface ty pe.
[dec] is the interface count , [c hars] is the inter f a ce, an d [dec] is the maxim um num ber of in ter f a ces.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to
look for similar reported problems. If you still require assistance, open a case with the TAC, or
contact your Cisco technical support representative, and provide the representative with the gathered
information. For more information about these online tools and about contacting Cisco, see the “Error
Message Traceback Reports” section on page 1-5.
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PLATFORM_RPC Messages
Error Message PLATFORM_PM-3-INTVLANINUSE: internal vlan-id [dec] allocated for
interface [chars] is still in use.
Explanation
This message means that an internal VLAN ID allocated for an interface is still in use.
[dec] is the VLAN ID, and [chars] is the interface.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to
look for similar reported problems. If you still require assistance, open a case with the TAC, or
contact your Cisco technical support representative, and provide the representative with the gathered
information. For more information about these online tools and about contacting Cisco, see the “Error
Message Traceback Reports” section on page 1-5.
Error Message PLATFORM_PM-3-NOINTVLAN: internal vlan of interface [chars] is not
active for vlan-id [dec].
Explanation This message means that interna l vlan_data is n ot activ e for the g iv en VLAN ID. [chars]
is the interface, and [dec] is the VLAN ID.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to
look for similar reported problems. If you still require assistance, open a case with the TAC, or
contact your Cisco technical support representative, and provide the representative with the gathered
information. For more information about these online tools and about contacting Cisco, see the “Error
Message Traceback Reports” section on page 1-5.
PLATFORM_RPC Messages
This section contains platform-specific remote procedure call (RPC) messages. The RPC function in the
switch stack allows instances of code running on the various systems in a stack to intercommunicate by usin g
a virtual function-call mechanism.
Error Message PLATFORM_RPC-0-RESOURCE_CRASH: [chars].
Explanation
This mes sa g e me a ns t h at th e sys t em is unable to allocat e m em or y f or R PC . [ ch ar s]
describes the error message .
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to
look for similar reported problems. If you still require assistance, open a case with the TAC, or
contact your Cisco technical support representative, and provide the representative with the gathered
information. For more information about these online tools and about contacting Cisco, see the “Error
Message Traceback Reports” section on page 1-5.
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Error Message PLATFORM_RPC-3-BAD_CLASS: Bad Class in RPC message: [int].
Explanation
This message means that there is a missing entry in the class table for a message class.
[int] is the num ber of the m issin g m essag e class.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to
look for similar reported problems. If you still require assistance, open a case with the TAC, or
contact your Cisco technical support representative, and provide the representative with the gathered
information. For more information about these online tools and about contacting Cisco, see the “Error
Message Traceback Reports” section on page 1-5.
Error Message PLATFORM_RPC-3-MSG_THROTTLED: RPC Msg Dropped by throttle mechanism:
type [int], class [int], max_msg [int], total throttled [int].
Explanation
This message means that th ere are too many outgoing me ssages que ued for a message
class. An RSP message was dr opped. The first [i nt] is t he me ssage type , t he se cond [i nt] is the
message class, the third [int] is the maximu m number of me ssages that can be queued be fore
throttling occurs, and the last [int] is the total number of messages that have been throttled.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to
look for similar reported problems. If you still require assistance, open a case with the TAC, or
contact your Cisco technical support representative, and provide the representative with the gathered
information. For more information about these online tools and about contacting Cisco, see the “Error
Message Traceback Reports” section on page 1-5.
Error Message PLATFORM_RPC-3-PERSISTENT_UNABLE_TO_SEND: System is consistently
unable to send RPC message: [chars], paks_outstanding: [int].
Explanation
This message means that the system is experiencing a persistent low-level transport
failure in sending RPC messages. [chars] is a description of the error returned by the low-level
packet-sending dr iver that trig ger e d the error ( usua ll y o ne of th ese : fifo full, fifo em pty, out of buf,
out of mem, null pointer, misc failure), and [int] is the number of packets outstanding (packets from
the RPC code to the driver that have not yet been sent).
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to
look for similar reported problems. If you still require assistance, open a case with the TAC, or
contact your Cisco technical support representative, and provide the representative with the gathered
information. For more information about these online tools and about contacting Cisco, see the “Error
Message Traceback Reports” section on page 1-5.
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PLATFORM_RPC Messages
Error Message PLATFORM_RPC-3-RESP_FAIL: Unexpected response or failure, class [dec],
req [dec], switch [dec], error [dec], [chars].
Explanation
This message means that the pla tfo r m rec eived an unexpected response. The first [dec]
is RPC request class, the second [dec] is the RPC request number, the third [dec] is the destination
switch number, the fourth [dec] is the re turned error num ber, and [chars] is an optio nal co mment.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to
look for similar reported problems. If you still require assistance, open a case with the TAC, or
contact your Cisco technical support representative, and provide the representative with the gathered
information. For more information about these online tools and about contacting Cisco, see the “Error
Message Traceback Reports” section on page 1-5.
Error Message PLATFORM_RPC-3-SEND_FAIL: Failed to send RPC message in class [dec],
req [dec], [chars].
Explanation
This message means that there is a local resource error or that too many outgoing
messages are queued for the message class. The first [dec] is RPC request class, the second [dec] is
the RPC request number, and [chars] is an option al comme nt.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to
look for similar reported problems. If you still require assistance, open a case with the TAC, or
contact your Cisco technical support representative, and provide the representative with the gathered
information. For more information about these online tools and about contacting Cisco, see the “Error
Message Traceback Reports” section on page 1-5.
Error Message PLATFORM_RPC-3-UNABLE_TO_SEND: System is unable to send RPC message:
[chars], paks_outstanding: [int].
Explanation
This message means that the system had a low-level transport failure when trying to
send an RPC message. [chars] is a description of the error returned by the low-level pack et sending
driver that triggered the error (usually one of these: fifo full, fifo empty, out of buf, out of mem, null
pointer, misc failure), and [int] is the number of packets outstanding (packets from the RPC code to
the driver that have not yet bee n sent ) .
Recommended Action Find out more about the error by using the show tech-support privilege d EXEC
command and by copying the error message exactly as it appears on the console or system log and
entering it in the Output Interpreter tool. Use the Bug Toolkit to look for similar reported problems. For
more information about these online tools and about contacting Cisco, see the “Error Message
Traceback Reports” section on page 1-5.
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PLATFORM_SPAN Messages
This section contains the Switched Port Analyzer (SPAN) messages.
Error Message PLATFORM_SPAN-3-PACKET_DROP: Decreases egress SPAN rate.
Explanation This message means that egress SPAN rates are falling because SPAN is enabled with
multicast routing or fallback br idging .
Recommended Action Find out more about the error by using the show tech-support privilege d EXEC
command and by copying the error message exactly as it appears on the console or system log and
entering it in the Output Interpreter tool. Use the Bug Toolkit to look for similar reported problems. For
more information about these online tools and about contacting Cisco, see the “Error Message
Traceback Reports” section on page 1-5.
PLATFORM_UCAST Messages
This section conta ins plat f orm u nica st r outi ng messa ges.
Error Message PLATFORM_UCAST-3-ADJ: [chars].
Explanation
This message mean s that the adjacenc y module f or unicast routing e ncountered a n error .
[chars] describes the erro r.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to
look for similar reported problems. If you still require assistance, open a case with the TAC, or
contact your Cisco technical support representative, and provide the representative with the gathered
information. For more information about these online tools and about contacting Cisco, see the “Error
Message Traceback Reports” section on page 1-5.
Error Message PLATFORM_UCAST-3-ARP: [chars].
Explanation
This message means that the ARP module for unicast routing encountered an error.
[chars] describes the erro r.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to
look for similar reported problems. If you still require assistance, open a case with the TAC, or
contact your Cisco technical support representative, and provide the representative with the gathered
information. For more information about these online tools and about contacting Cisco, see the “Error
Message Traceback Reports” section on page 1-5.
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Error Message PLATFORM_UCAST-3-CEF: [chars].
Explanation
This message means that th e Cisco Expre ss Forwarding (CEF) mo dule for un icast
routing encount ere d a n e rro r. [chars] descr ibe s the er ror.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to
look for similar reported problems. If you still require assistance, open a case with the TAC, or
contact your Cisco technical support representative, and provide the representative with the gathered
information. For more information about these online tools and about contacting Cisco, see the “Error
Message Traceback Reports” section on page 1-5.
Error Message PLATFORM_UCAST-3-DYNAMIC: [chars].
Explanation This messag e mean s that th e dyn amic ad dress track ing me chan ism for unic ast routing
encountered an err or. [chars] de sc ribe s t h e error.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to
look for similar reported problems. If you still require assistance, open a case with the TAC, or
contact your Cisco technical support representative, and provide the representative with the gathered
information. For more information about these online tools and about contacting Cisco, see the “Error
Message Traceback Reports” section on page 1-5.
Error Message PLATFORM_UCAST-3-ERROR: [chars].
Explanation
This message me ans that an inter nal unicast ro uting error occurred. [c hars] describ es the
error.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to
look for similar reported problems. If you still require assistance, open a case with the TAC, or
contact your Cisco technical support representative, and provide the representative with the gathered
information. For more information about these online tools and about contacting Cisco, see the “Error
Message Traceback Reports” section on page 1-5.
Error Message PLATFORM_UCAST-3-HSRP: [chars].
Explanation
This message mean s tha t t he H ot Sta ndby Ro uter Pr otocol ( HSRP) m odu le for un ica st
routing encount ere d a n e rro r. [chars] descr ibe s the er ror.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to
look for similar reported problems. If you still require assistance, open a case with the TAC, or
contact your Cisco technical support representative, and provide the representative with the gathered
information. For more information about these online tools and about contacting Cisco, see the “Error
Message Traceback Reports” section on page 1-5.
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PLATFORM_VLAN Messages
Error Message PLATFORM_UCAST-3-INTERFACE: [chars].
Explanation
This message means that a unicast routing interface error occurred. [chars] describes the
error.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to
look for similar reported problems. If you still require assistance, open a case with the TAC, or
contact your Cisco technical support representative, and provide the representative with the gathered
information. For more information about these online tools and about contacting Cisco, see the “Error
Message Traceback Reports” section on page 1-5.
Error Message PLATFORM_UCAST-3-RPC: [chars].
Explanation This message means th at the RPC mod ule for uni cast rou ting en counte red an erro r.
[chars] describes the erro r.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to
look for similar reported problems. If you still require assistance, open a case with the TAC, or
contact your Cisco technical support representative, and provide the representative with the gathered
information. For more information about these online tools and about contacting Cisco, see the “Error
Message Traceback Reports” section on page 1-5.
PLATFORM_VLAN Messages
This section conta ins plat f orm V LAN me ssage s.
Error Message PLATFORM_VLAN-3-LOCK_FAIL: Failed to lock vlan-id [dec], associated
mapped vlan id value [dec].
Explanation
This message means that the VLAN lock operation failed. This can occur if the VLAN
is already active in the system or if the VLAN ID is not active. The first [dec] is the VLAN ID, and
the second [dec ] is t he ma ppe d-v lan -id (M VID ).
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to
look for similar reported problems. If you still require assistance, open a case with the TAC, or
contact your Cisco technical support representative, and provide the representative with the gathered
information. For more information about these online tools and about contacting Cisco, see the “Error
Message Traceback Reports” section on page 1-5.
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Error Message PLATFORM_VLAN-3-MVID_ERROR: Mapped Vlan ID value [dec] associated with
vlan-id [dec] is invalid.
Explanation
This message means that an active VLAN is not correctly associated with a
mapped-vlan-id (MVID) . The first [dec ] is the VL AN ID, and t he second [d ec] i s the MVID.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to
look for similar reported problems. If you still require assistance, open a case with the TAC, or
contact your Cisco technical support representative, and provide the representative with the gathered
information. For more information about these online tools and about contacting Cisco, see the “Error
Message Traceback Reports” section on page 1-5.
Error Message PLATFORM_VLAN-3-UNLOCK_FAIL: Failed to unlock vlan-id [dec],
associated mapped vlan id value [dec].
Explanation This message means that the switch f ailed to unlock a VLAN ID . The mo st likel y caus e
is that the VLAN is alrea dy unlocked. The first [dec] i s the VLAN ID , and the se cond [dec ] is the
MVID.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to
look for similar reported problems. If you still require assistance, open a case with the TAC, or
contact your Cisco technical support representative, and provide the representative with the gathered
information. For more information about these online tools and about contacting Cisco, see the “Error
Message Traceback Reports” section on page 1-5.
PM Messages
This section cont ai ns the por t m an ager messa ges. T he po rt m anag er i s a state m achi ne that co ntrols a ll
the logical and physical interfaces. All features, such as VLANs, UDLD, and so forth, work with the port
manager to provide switch functions.
Error Message PM-2-LOW_SP_MEM: Switch process available memory is less than [dec]
bytes.
Explanation This message means that the av ailable memory for the switch processor is lo w. This can
occur when too many Layer 2 VLANs are configured. [dec] is the available memory.
Recommended Action Remove features from the system to reduce memory usage.
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Error Message PM-2-NOMEM: Not enough memory available for [chars].
Explanation
This message means that the port manager subsystem could not obtain the memory it
needed to initialize the specified operation. [chars] is the port manager operation.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the error by using the Output Interpreter. Enter the show
tech-support user EXEC command to gathe r data that might he lp iden tify th e nature of the er ror.
Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case
with the TA C, or contact your Cisco technical support representative, and provide the representative
with the gathered information. For more information about these online tools and about contacting
Cisco, see the “Error Message Traceback Reports” section on page 1-5.
Error Message PM-2-VLAN_ADD: Failed to add VLAN [dec] - [chars].
Explanation This message means that the software failed to add the VLAN to the VLAN Trunking
Protocol (VTP) data base. [de c] is the VLAN ID, an d [chars] spe cifies the reason for the failure.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the error by using the Output Interpreter. Enter the show
tech-support user EXEC command to gathe r data that might he lp iden tify th e nature of the er ror.
Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case
with the TA C, or contact your Cisco technical support representative, and provide the representative
with the gathered information. For more information about these online tools and about contacting
Cisco, see the “Error Message Traceback Reports” section on page 1-5.
Error Message PM-3-INTERNALERROR: Port Manager Internal Software Error ([chars]:
[chars]: [dec]: [chars]).
Explanation This message means that an internal software error occurred in the port manager. The
parameters identi fy the pr oble m for Ci sco t ech ni cal sup por t. Th e first [ char s] i s the er ror me ssage,
and the second [chars] is the filename. [dec] is the line number, and the last [chars] is the function
name.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to
look for similar reported problems. If you still require assistance, open a case with the TAC, or
contact your Cisco technical support representative, and provide the representative with the gathered
information. For more information about these online tools and about contacting Cisco, see the “Error
Message Traceback Reports” section on page 1-5.
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Error Message PM-4-BAD_APP_ID: an invalid application id ([dec]) was detected.
Explanation
This message means that the port manager detected an invalid request. [dec] is the
application ID.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the error by using the Output Interpreter. Enter the show
tech-support user EXEC command to gather dat a that migh t help identif y the na ture of th e erro r.
Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case
with the TA C, or contact your Cisco technical support representative, and provide the representative
with the gathered information. For more information about these online tools and about contacting
Cisco, see the “Error Message Traceback Reports” section on page 1-5.
Error Message PM-4-BAD_APP_REQ: an invalid [chars] request by the ’[chars]’
application was detected.
Explanation
This message means that the por t m an ager d etec ted an inv a lid r eq uest. The first [c hars]
is the invalid request, and the second [chars] i s the appl icatio n making th e reques t.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the error by using the Output Interpreter. Enter the show
tech-support user EXEC command to gather dat a that migh t help identif y the na ture of th e erro r.
Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case
with the TA C, or contact your Cisco technical support representative, and provide the representative
with the gathered information. For more information about these online tools and about contacting
Cisco, see the “Error Message Traceback Reports” section on page 1-5.
Error Message PM-4-BAD_CARD_COOKIE: an invalid card cookie was detected.
Explanation
This message means that the port manager detected an invalid request.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the error by using the Output Interpreter. Enter the show
tech-support user EXEC command to gather dat a that migh t help identif y the na ture of th e erro r.
Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case
with the TA C, or contact your Cisco technical support representative, and provide the representative
with the gathered information. For more information about these online tools and about contacting
Cisco, see the “Error Message Traceback Reports” section on page 1-5.
Error Message PM-4-BAD_CARD_SLOT: an invalid card slot ([dec]) was detected.
Explanation
This message means that the port manager detected an invalid request. [dec] is the slot
number.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the error by using the Output Interpreter. Enter the show
tech-support user EXEC command to gather dat a that migh t help identif y the na ture of th e erro r.
Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case
with the TA C, or contact your Cisco technical support representative, and provide the representative
with the gathered information. For more information about these online tools and about contacting
Cisco, see the “Error Message Traceback Reports” section on page 1-5.
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Error Message PM-4-BAD_COOKIE: [chars] was detected.
Explanation
This message means that the port manager detected an invalid request. [chars] is the
invalid request.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the error by using the Output Interpreter. Enter the show
tech-support user EXEC command to gathe r data that might he lp iden tify th e nature of the er ror.
Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case
with the TA C, or contact your Cisco technical support representative, and provide the representative
with the gathered information. For more information about these online tools and about contacting
Cisco, see the “Error Message Traceback Reports” section on page 1-5.
Error Message PM-4-BAD_HA_ENTRY_EVENT: Invalid Host access entry event ([dec]) is
received.
Explanation
This message mean s that an in valid host acces s entry e ven t was rece iv ed; the ho st access
table entry event should be an add, delete, or update event. [dec] is the event that is received.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the error by using the Output Interpreter. Enter the show
tech-support user EXEC command to gathe r data that might he lp iden tify th e nature of the er ror.
Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case
with the TA C, or contact your Cisco technical support representative, and provide the representative
with the gathered information. For more information about these online tools and about contacting
Cisco, see the “Error Message Traceback Reports” section on page 1-5.
Error Message PM-4-BAD_PORT_COOKIE: an invalid port cookie was detected.
Explanation
This message means that the port manager detected an invalid request.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the error by using the Output Interpreter. Enter the show
tech-support user EXEC command to gathe r data that might he lp iden tify th e nature of the er ror.
Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case
with the TA C, or contact your Cisco technical support representative, and provide the representative
with the gathered information. For more information about these online tools and about contacting
Cisco, see the “Error Message Traceback Reports” section on page 1-5.
Error Message PM-4-BAD_PORT_NUMBER: an invalid port number ([dec]) was detected.
Explanation
This message means that the port manager detected an invalid request. [dec] is the port
number.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the error by using the Output Interpreter. Enter the show
tech-support user EXEC command to gathe r data that might he lp iden tify th e nature of the er ror.
Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case
with the TA C, or contact your Cisco technical support representative, and provide the representative
with the gathered information. For more information about these online tools and about contacting
Cisco, see the “Error Message Traceback Reports” section on page 1-5.
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Error Message PM-4-BAD_VLAN_COOKIE: an invalid vlan cookie was detected.
Explanation
This message means that the port manager detected an invalid request.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the error by using the Output Interpreter. Enter the show
tech-support user EXEC command to gather dat a that migh t help identif y the na ture of th e erro r.
Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case
with the TA C, or contact your Cisco technical support representative, and provide the representative
with the gathered information. For more information about these online tools and about contacting
Cisco, see the “Error Message Traceback Reports” section on page 1-5.
Error Message PM-4-BAD_VLAN_ID: an invalid vlan id ([dec]) was detected.
Explanation This message means that the port manager detected an invalid request. [dec] is the
VLAN ID.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the error by using the Output Interpreter. Enter the show
tech-support user EXEC command to gather dat a that migh t help identif y the na ture of th e erro r.
Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case
with the TA C, or contact your Cisco technical support representative, and provide the representative
with the gathered information. For more information about these online tools and about contacting
Cisco, see the “Error Message Traceback Reports” section on page 1-5.
Error Message PM-4-ERR_DISABLE: [chars] error detected on [chars], putting [chars]
in err-disable state.
Explanation This message means that the port manager detect ed a misconfiguration or misbehavior
and placed the interfa ce in an erro r-disa bled state. A r ecov ery is attemp ted after the c onfi gured retry
time (the default is 5 minutes) . On PoE switc he s, t his message mi ght a ppea r when a d evice that can
be powered by either a Po E swit ch por t or by AC power is not bei ng powered by an ext erna l AC
power source and is connected t o a port that has been configured with th e power inline never
interface configuration command. [chars] is the port where the threshold was exceeded. The first
[chars] is th e er ro r, and th e sec on d a nd t hir d [ ch ar s] ar e the a ffected i nte rfac e s.
Recommended Action On non-PoE switches, copy the message exactly as it appears on the console or
in the system log. Research and attempt to resolve the error by using the Output Interpreter. Enter
the show tech-support user EXEC command to gather data that might help identify the nature of
the error. Use the Bug Toolkit to look for similar reported problems. On PoE switches, remove the
device or configure the po rt by ent eri ng the power inline auto, shutdown, and no shutdown
interface configuration commands. If you still require assistance, open a case with the TAC, or
contact your Cisco technical support representative, and provide the representative with the gathered
information. For more information about these online tools and about contacting Cisco, see the “Error
Message Traceback Reports” section on page 1-5.
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PM Messages
Error Message PM-4-ERR_RECOVER: Attempting to recover from [chars] err-disable state
on [chars].
Explanation
This message means that the port manager is attempting to bring the interface up after
taking it down to the error-disabled state. The first [chars] is the error, and the second [chars] is the
affected interface.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the error by using the Output Interpreter. Enter the show
tech-support user EXEC command to gathe r data that might he lp iden tify th e nature of the er ror.
Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case
with the TA C, or contact your Cisco technical support representative, and provide the representative
with the gathered information. For more information about these online tools and about contacting
Cisco, see the “Error Message Traceback Reports” section on page 1-5.
Error Message PM-4-EXT_VLAN_INUSE: VLAN [dec] currently in use by [chars].
Explanation
This message means that the port mana ger failed to allocate the VL AN f or external use
because the V LAN is be in g use d by a no th er f ea ture . [dec ] is the VLA N t ha t i s b ein g u sed , an d
[chars] is the feature that is using it.
Recommended Action Reconfigure the fea ture (fo r example, the routed port) to use anothe r inter nal
VLAN or to request another available VLAN.
Error Message PM-4-EXT_VLAN_NOTAVAIL: VLAN [dec] not available in Port Manager.
Explanation
This message means that the port manager failed to allocate the requested VLAN. The
VLAN is probably being used as an internal VLAN by other features. [dec] is the requested VLAN.
Recommended Action Try to configure a differen t VLA N on th e device.
Error Message PM-4-INACTIVE: putting [chars] in inactive state because [chars].
Explanation This message means that the port manager has been blocked from creating a virtual port
for the switch port and VLAN, causing the port to be in an inactive state. The reason for this
condition is specified in the error message. The first [chars] is the interface name, and the second
[chars] is the reason.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the error by using the Output Interpreter. Enter the show
tech-support user EXEC command to gathe r data that might he lp iden tify th e nature of the er ror.
Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case
with the TA C, or contact your Cisco technical support representative, and provide the representative
with the gathered information. For more information about these online tools and about contacting
Cisco, see the “Error Message Traceback Reports” section on page 1-5.
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PM Messages
Error Message PM-4-INT_FAILUP: [chars] failed to come up. No internal VLAN available.
Explanation
This message means that the port manager failed to allocate an internal VLAN, and
therefore the interface cannot be enabled. [chars] is the interface name.
Recommended Action Remove the extende d-ran ge VLA N by u s ing the no vlan vlan-id global
configuration comma nd to f re e up re sourc es .
Error Message PM-4-INT_VLAN_NOTAVAIL: Failed to allocate internal VLAN in Port
Manager.
Explanation
This message means that the port manager failed to find any available internal VLAN.
Recommended Action Delete some extended-r ange VLANs creat ed by users, o r remove s ome features
(such as routed ports) that req uire in ternal VL AN allocat ion. To delete extended-range VLANs, use
the no vlan vlan-id glob al co nfiguration co mman d. To delete a routed port, use the no switchport
interface configuration command.
Error Message PM-4-INVALID_HOST_ACCESS_ENTRY: Invalid Host access entry type ([dec])
is received.
Explanation
This message means that an invalid host access entry type was received; the host access
entry should be a configured or a dynamic type. [de c] is the entry typ e that is rec eived.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the error by using the Output Interpreter. Enter the show
tech-support user EXEC command to gather dat a that migh t help identif y the na ture of th e erro r.
Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case
with the TA C, or contact your Cisco technical support representative, and provide the representative
with the gathered information. For more information about these online tools and about contacting
Cisco, see the “Error Message Traceback Reports” section on page 1-5.
Error Message PM-4-LIMITS: The number of vlan-port instances on [chars] exceeded the
recommended limit of [dec].
Explanation
This message means that the total number of individual VLAN ports, counted over the
module or switch, h as e x ceeded the recomm ended limit. VLANs can be cou n ted mo r e th an once; if
VLAN 1 is carried on ten interfaces, it will count as ten VLAN ports. On some platforms bundling
is also ignored for purposes of this count; if eight interfaces on the same module are in one bundle,
and the port channel is carrying VLAN 1, it will count as eight VLAN ports. [chars] is the module
name (for example, switch or the modul e number) , and [dec] is the rec ommen ded limit.
Recommended Action Reduce the number of trunk s a nd VL AN s co nfigured in t he m odu le o r swi tch
as recommended in [dec]. Enter the show interfaces trunk privileged EXEC command to see the
total number of trunks and VLAN s.
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PM Messages
Error Message PM-4-NO_SUBBLOCK: No PM subblock found for [chars].
Explanation
This message means that the port man ager failed to find th e sub block fo r thi s in terf a ce.
[chars] is the interface name.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the error by using the Output Interpreter. Enter the show
tech-support user EXEC command to gathe r data that might he lp iden tify th e nature of the er ror.
Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case
with the TA C, or contact your Cisco technical support representative, and provide the representative
with the gathered information. For more information about these online tools and about contacting
Cisco, see the “Error Message Traceback Reports” section on page 1-5.
Error Message PM-4-PORT_BOUNCED: Port [chars] was bounced by [chars].
Explanation This message means that during a switchover when the port was in the link-down state,
the port manager restarted the port. A port can be restarted only when the port data structures are
not consistent in the active and standby supervisors. Active ports in the link-down state are returned
to the link-up state when the port is restarted (the re-activation event). The first [chars] is the port
number, and the second [chars] is the re-a ctivation event.
Recommended Action No action is required.
Error Message PM-4-PVLAN_TYPE_CFG_ERR: Failed to set VLAN [dec] to a [chars] VLAN.
Explanation
This message means that the platform failed to set a private VLAN type. [dec] is the
VLAN ID.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the error by using the Output Interpreter. Enter the show
tech-support user EXEC command to gathe r data that might he lp iden tify th e nature of the er ror.
Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case
with the TA C, or contact your Cisco technical support representative, and provide the representative
with the gathered information. For more information about these online tools and about contacting
Cisco, see the “Error Message Traceback Reports” section on page 1-5.
Error Message PM-4-TOO_MANY_APP: application ’[chars]’ exceeded registration limit.
Explanation
This message means that the port manager detected an invalid request. [chars] is the
application.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the error by using the Output Interpreter. Enter the show
tech-support user EXEC command to gath er data that m ight help id entify the natu re of the erro r. If
you still require assistance, open a case with the TAC, or contact your Cisco technical support
representative, and provide the representative with the gathered information. For more information
about these online tools and about contacting Cisco, see the “Error Message Traceback Reports ”
section on page 1-5.
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QOSMGR Messages
Error Message PM-4-UNKNOWN_HOST_ACCESS: Invalid Host access value ([dec]) is
received.
Explanation
This message means that the host access table is being accessed with an invalid host
access value. [dec] is the value that is received.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the error by using the Output Interpreter. Enter the show
tech-support user EXEC command to gather dat a that migh t help identif y the na ture of th e erro r.
Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case
with the TA C, or contact your Cisco technical support representative, and provide the representative
with the gathered information. For more information about these online tools and about contacting
Cisco, see the “Error Message Traceback Reports” section on page 1-5.
Error Message PM-4-VMPS_CFG: Dynamic access VLAN [dec] same as voice vlan on [chars].
Explanation
This message means that the access VLAN ID on the VMPS server is the same as the
voice VLAN ID on the interface. [dec] is the access VLAN ID, and [chars] is the physical interface.
Recommended Action Assign the access VLAN on the VMPS server to a VLAN ID that is different
from the voice VLAN ID.
QOSMGR Messages
This section contains the quality of service (QoS) manager messages. An incorrect QoS setting causes
these messages.
Error Message QOSMGR-3-FEATURE_NOT_FOUND: Cannot find feature for [chars].
Explanation This message me ans t h at an inte rna l so ftwar e erro r ha s occ urr ed. [c hars] is the
description of the feature that t he software ca nnot find.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the error by using the Output Interpreter. Enter the show
running-config user EXEC co mmand to ga ther dat a that might h elp identif y the nat ure of the e rror.
Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case
with the TA C, or contact your Cisco technical support representative, and provide the representative
with the gathered information. For more information about these online tools and about contacting
Cisco, see the “Error Message Traceback Reports” section on page 1-5.
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QOSMGR Messages
Error Message QOSMGR-3-FILTERTYPE_INVALID: Internal Error Invalid Policy filtertype
[dec].
Explanation
This message means that an internal software error has occurred. [dec] is the invalid
filter type identification.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the error by using the Output Interpreter. Enter the show
running-config user EXEC co mmand to ga ther dat a that might h elp iden tify the nat ure of the e rror.
Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case
with the TA C, or contact your Cisco technical support representative, and provide the representative
with the gathered information. For more information about these online tools and about contacting
Cisco, see the “Error Message Traceback Reports” section on page 1-5.
Error Message QOSMGR-3-MERGE_RES_COUNT: Internal Error Invalid count.
Explanation
This message me a ns th at an int erna l so ft ware e rror ha s occ urr ed.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the error by using the Output Interpreter. Enter the show
running-config user EXEC co mmand to ga ther dat a that might h elp iden tify the nat ure of the e rror.
Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case
with the TA C, or contact your Cisco technical support representative, and provide the representative
with the gathered information. For more information about these online tools and about contacting
Cisco, see the “Error Message Traceback Reports” section on page 1-5.
Error Message QOSMGR-3-NO_POLICER_QOSLABEL: Creating port Class Label Failed.
Explanation
This message me a ns th at an int erna l so ft ware e rror ha s occ urr ed.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the error by using the Output Interpreter. Enter the show
running-config user EXEC co mmand to ga ther dat a that might h elp iden tify the nat ure of the e rror.
Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case
with the TA C, or contact your Cisco technical support representative, and provide the representative
with the gathered information. For more information about these online tools and about contacting
Cisco, see the “Error Message Traceback Reports” section on page 1-5.
Error Message QOSMGR-3-NO_VMR_QOSLABEL: qm_generate_vmrs have no qos label.
Explanation
This message me an s th at an int erna l so ftwar e erro r ha s occ urr ed.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the error by using the Output Interpreter. Enter the show
running-config user EXEC co mmand to ga ther dat a that might h elp iden tify the nat ure of the e rror.
Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case
with the TA C, or contact your Cisco technical support representative, and provide the representative
with the gathered information. For more information about these online tools and about contacting
Cisco, see the “Error Message Traceback Reports” section on page 1-5.
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QOSMGR Messages
Error Message QOSMGR-3-NULL_POLICER: Internal Error Invalid Policer.
Explanation
This message me an s th at an int erna l so ftwar e erro r ha s occ urr ed.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the error by using the Output Interpreter. Enter the show
running-config user EXEC co mmand to ga ther dat a that might h elp identif y the nat ure of the e rror.
Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case
with the TA C, or contact your Cisco technical support representative, and provide the representative
with the gathered information. For more information about these online tools and about contacting
Cisco, see the “Error Message Traceback Reports” section on page 1-5.
Error Message QOSMGR-3-POLICER_RES_COUNT: Internal Error Invalid Policer count.
Explanation This message me ans t hat an i nte rna l so ftwar e erro r has oc c urre d.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the error by using the Output Interpreter. Enter the show
running-config user EXEC co mmand to ga ther dat a that might h elp identif y the nat ure of the e rror.
Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case
with the TA C, or contact your Cisco technical support representative, and provide the representative
with the gathered information. For more information about these online tools and about contacting
Cisco, see the “Error Message Traceback Reports” section on page 1-5.
Error Message QOSMGR-3-POLICYMAP_NOT_FOUND: Cannot find policymap for [chars].
Explanation
This message me a ns th at an int erna l so ft war e e rro r ha s oc curr e d. [c ha rs] i s the
policy-map name.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the error by using the Output Interpreter. Enter the show
running-config user EXEC co mmand to ga ther dat a that might h elp identif y the nat ure of the e rror.
Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case
with the TA C, or contact your Cisco technical support representative, and provide the representative
with the gathered information. For more information about these online tools and about contacting
Cisco, see the “Error Message Traceback Reports” section on page 1-5.
Error Message QOSMGR-3-QUEUE_PTR_ERROR: queue pointers out of order [hex] [hex]
[hex] [hex].
Explanation
This message means that an internal software error has occurred. [hex] [hex] [hex] [hex]
are the software-computed queue pointer values. The parameters provide error details for Cisco
Technical Support.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the error by using the Output Interpreter. Enter the show
running-config user EXEC co mmand to ga ther dat a that might h elp identif y the nat ure of the e rror.
Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case
with the TA C, or contact your Cisco technical support representative, and provide the representative
with the gathered information. For more information about these online tools and about contacting
Cisco, see the “Error Message Traceback Reports” section on page 1-5.
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QOSMGR Messages
Error Message QOSMGR-3-RESERVE_COUNT_ERROR: Reserved Count Exceeding total [dec].
Explanation
This message means that an internal software error has occurred in the allocated
reserved buffers. [dec] is the reserved count computed by the software.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the error by using the Output Interpreter. Enter the show
running-config user EXEC co mmand to ga ther dat a that might h elp iden tify the nat ure of the e rror.
Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case
with the TA C, or contact your Cisco technical support representative, and provide the representative
with the gathered information. For more information about these online tools and about contacting
Cisco, see the “Error Message Traceback Reports” section on page 1-5.
Error Message QOSMGR-3-RESOURCE_INTERNAL: Internal Error in resource allocation.
Explanation This message me ans t hat an i nte rna l so ftwar e erro r has oc c urre d.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the error by using the Output Interpreter. Enter the show
running-config user EXEC co mmand to ga ther dat a that might h elp iden tify the nat ure of the e rror.
Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case
with the TA C, or contact your Cisco technical support representative, and provide the representative
with the gathered information. For more information about these online tools and about contacting
Cisco, see the “Error Message Traceback Reports” section on page 1-5.
Error Message QOSMGR-3-VMRSEQ_INVALID: Internal Error Invalid VMR sequence.
Explanation
This message me a ns th at an int erna l so ft ware e rror ha s occ urr ed.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the error by using the Output Interpreter. Enter the show
running-config user EXEC co mmand to ga ther dat a that might h elp iden tify the nat ure of the e rror.
Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case
with the TA C, or contact your Cisco technical support representative, and provide the representative
with the gathered information. For more information about these online tools and about contacting
Cisco, see the “Error Message Traceback Reports” section on page 1-5.
Error Message QOSMGR-4-ACTION_NOT_SUPPORTED: Action is not supported in policymap
[chars].
Explanation
This message means that an action other tha n the set, tru st , and police policy-map class
configuration comm ands was c onfigured i n a po licy m ap. Th is is a hardwa re l im itat ion. [c hars ] i s
the policy-map name.
Recommended Action Configure only t he su ppo rt ed a c tions of set , tr ust, and police when in
policy-map class co nfigurati on mode .
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QOSMGR Messages
Error Message QOSMGR-4-CLASS_NOT_SUPPORTED: Classification is not supported in
classmap [chars].
Explanation
This message means that an unsupported match class-map configuration command was
configured in a policy map and attached to an egress interface or that more than one match
class-map command was configure d. This is a hardwa re limita tion. [ch ars] is the class-map na me.
Recommended Action Reconfigure the class map or the policy map. Use only the match ip dscp
dscp-list class-map configuration command in a policy map that is attached to an egress interface.
Only one match per class map is supp orted.
Error Message QOSMGR-4-COMMAND_FAILURE: Execution of [chars] command failed.
Explanation
This message means that the command to configure a QoS setting failed. This is
possibly due to lack of hardwa re re source s. [ char s] i s the desc ript ion of the co mma nd .
Recommended Action Check if any othe r me ssa ges i ndi cat e re sou rce failu re. If o th er m es sag es
indicate that the hardw ar e r esource s ar e exceeded, retry the co m mand with a sma ller c onfiguration.
Find out more about the error by using the show tech-support privileged EXEC command and by
copying the error message exactly as it appears on the console or system log and entering it in the Output
Interpreter tool. Use the Bug Toolkit to look for similar reported problems. For more information about
these online tools and about contacting Cisco, see the “Error Message Traceback Reports” section on
page 1-5.
Error Message QOSMGR-4-HARDWARE_NOT_SUPPORTED: Hardware limitation has reached for
policymap [chars].
Explanation
This message means that the policy-map configuration has exceeded the limitation of
the hardware. You configured more QoS ACL entries than the number specified in the Switch
Database Management (SDM) template. [chars] is the policy-map name.
Recommended Action Reconfigure the c las s m ap or t he p ol icy map, a nd re du ce th e num be r of Q oS
ACLs.
Error Message QOSMGR-4-MATCH_NOT_SUPPORTED: Match type is not supported in classmap
[chars].
Explanation This message means th at an unsupp orted ma tch type was enter ed. Only the
access-group acl-index-or-name, ip dscp dscp-list, and ip precedence ip-precedence-list match
types are supported with the match class-ma p configurat ion comm and. [cha rs] is the c lass-ma p
name.
Recommended Action Reconfigure the class map; use only th e match access-group, match ip dscp,
and match ip precedence class-map configuration comm ands wit hin the c las s m ap.
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RMON Messages
Error Message QOSMGR-4-NOT_SUPPORTED: Action ’[chars]’ is not supported for a
policymap attached to output side.
Explanation
This message means that a set or trust policy-map cla ss con figurat ion co mm and wa s
configured in a policy map and attache d to an egress interfac e. A warning messa ge is logged, and
the actions do not take affect. This is a hardware limitation. [chars] is either the set or trust action.
Recommended Action Do not configure a set or tr ust pol icy-map class co nfiguration c omman d in a
policy map and attac h it to an egress i nter face. T he se po licy-m ap a c tions a r e supp ort ed only on
ingress interfaces.
Error Message QOSMGR-4-POLICER_PLATFORM_NOT_SUPPORTED: Policer configuration has
exceeded hardware limitation for policymap [chars].
Explanation
This message means that the policy-map configuration has exceeded the limitation of
the hardware. You configured more policers together in all policy maps (by using the police or
police aggregat e policy-map class configuration command) than supported by hardware. [chars] is
the policy-map name.
Recommended Action Reconfigure the class m aps or the po licy maps, or delet e the po l icy map f rom
some interfaces.
Error Message QOSMGR-4-POLICER_POLICY_NOT_SUPPORTED: Number of policers has exceeded
per policy hardware limitation for policymap [chars].
Explanation
This message means that the policy-map configuration has exceeded the limitation of
the hardware. You configured more policers in a policy map (by using the police or police aggregate
policy-map class co nfigurati on comm a nd) t han supp orte d. [ch ars ] is th e po licy- map n am e.
Recommended Action Reconfigure the cl ass map or the p olicy ma p, and re duce the num ber of
policers.
RMON Messages
This section contains the re mote ne twork monitori ng (RMON ) messages.
Error Message RMON-5-FALLINGTRAP: Falling trap is generated because the value of
[chars] has fallen below the falling-threshold value [dec].
Explanation
This message means that a falling trap has been generated. The value of the specified
MIB object has fallen below the falling threshold value. [chars] is the MIB object, and [dec] is the
threshold value.
Recommended Action Take appropriate action on the specified MIB object.
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SDM Messages
Error Message RMON-5-RISINGTRAP: Rising trap is generated because the value of
[chars] exceeded the rising-threshold value [dec].
Explanation
This message means that a rising trap has been generated. The value of the specified
MIB object has exceeded the risi ng thresh old value. [char s] is the MIB object, an d [dec] is th e
threshold value.
Recommended Action Take appropriate action on the specified object.
SDM Messages
This section contains the Sw itch Data base Manage ment (SDM ) messag e.
Error Message SDM-6-MISMATCH_ADVISE: [chars].
Explanation
This messag e mean s that a s tack me mber cannot support the S DM tem pla te th at the
stack master is using. Switches in the SDM mismatch state are not functional stack members. This
error follows the STACKMGR-6-SWITCH_ADDED_SDM error message if it reports
SDM_MISMATCH. [chars] displays mism atch in format ion and reco mmend ed correc tive actions.
Recommended Action Downgrade the SDM template of the stack master to make it compatible with
the stack member switches. For example, if the stack master uses the aggregator routing template,
the message recommends downgrading the stack master to the desktop routing template by using the
sdm prefer v lan de s kto p glo bal co nfigur ation c omm a nd.
SPAN Messages
This section contains the Switched Port Analyzer (SPAN) messages.
Error Message SPAN-3-MEM_UNAVAIL: Memory was not available to perform the SPAN
operation.
Explanation
This message means that the system was unable to perform a SPAN operation because
of a lack of m em or y.
Recommended Action Reduce other system activity to ease the memory demands.
Error Message SPAN-3-UNKN_ERR: An internal error occurred during a SPAN operation.
Explanation
This message means that SPAN detected an error in its internal operation.
Recommended Action The error might be transient. Try the SPAN operation agai n. If a second att empt
also fails, reload the switch by using the reload privileged EXEC command to complete the
operation.
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SPANTREE Messages
Error Message SPAN-3-UNKN_ERR_PORT: An internal error occurred when configuring SPAN
on port [chars].
Explanation
This message means that SPAN detected an error in its internal operation. [chars] is the
interface.
Recommended Action The error migh t be tran sien t. Try the SPAN operation again. If t he sec on d
attempt also fails, reload the switch b y using the reload pri vile ge d EXEC command to complet e the
operation.
SPANTREE Messages
This section cont ai ns the spa nnin g-tr ee m es sag es.
Error Message SPANTREE-2-BLOCK_BPDUGUARD: Received BPDU on port [chars] with BPDU
Guard enabled. Disabling port.
Explanation
This message me ans t hat a bri d ge pr ot ocol d ata u nit (B PDU) wa s rec eived on an
interface that has the spanning tree BPDU guard feature enabled. As a result, the interface was
administratively shut down. [chars] is the interface name.
Recommended Action Either remove the device sending BPDUs, or disable the BPDU guard feature.
The BPDU guard feature can be locally configured on the interface or globally configured on all
ports that have PortFast enabled. To disable BPDU guard on an interface, use the no spanning-tree
bpduguard enable interface configuratio n command. To disable BPDU guard globally, use the no
spanning-tree portfast bpduguard default global configuration command. After you have
removed the device or disable d BPDU guar d, re-e nabl e t he i n terface by e nte ring the no shutdown
interface configuration command.
Error Message SPANTREE-2-BLOCK_PVID_LOCAL: Blocking [chars] on [chars]. Inconsistent
local vlan.
Explanation This message means tha t the span ning-tre e port as sociated with the liste d spann ing-tr ee
instance and interface will be held in the spanning-tree blocking state until the port VLAN ID
(PVID) inconsistency is resolved. The listed spanning-tree instance is that of the native VLAN ID
of the listed interface. The first [chars] is the interface, and the second [chars] is the spanning-tree
instance.
Recommended Action Verify that the configuration of the native VLAN ID is consistent on the
interfaces on each end of the 802.1Q trunk connection. When corrected, spanning tree automatically
unblocks the interfaces, as appropriate.
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Error Message SPANTREE-2-BLOCK_PVID_PEER: Blocking [chars] on [chars]. Inconsistent
peer vlan.
Explanation
This message means that the spanning-tree port asso ciated with the liste d spanning-tree
instance and interface will be held in the spanning-tree blocking state until the port VLAN ID
(PVID) inconsistency is resolved. The listed spanning-tree instance is that of the native VLAN ID
of the interface on the peer switch to which the listed interface is connected. The first [chars] is the
interface, and the second [chars] is the spanning-tree instance.
Recommended Action Verify that the configuration of the native VLAN ID is consistent on the
interfaces on each end of the 802.1Q trunk connection. When interface inconsistencies are
corrected, spanning tree automatically unblocks the interfaces.
Error Message SPANTREE-2-CHNL_MISCFG: Detected loop due to etherchannel
misconfiguration of [chars] [chars].
Explanation This message means that a misconfiguration of a channel group has been detected. For
example, the p o rts o n on e s id e o f the Eth erChannel either ar e n o t co nfigured to be in the channel or
failed to bundle into the channel and the other side has successfully bundled the ports into the
EtherChannel. The first [chars] is t he port, a nd the seco nd [chars] is the VLA N.
Recommended Action Identify the local ports using the show interfaces status err-disabled
privileged EXEC command, and the n check th e Ether Channel configurat ion on the remo te device
by using the show etherchannel summary privile ge d E XEC co mman d on the re mote device. After
the configuration is correct, enter the shutdown and then no shutdown interface configura tio n
commands on the associated port-channel interfaces.
Error Message SPANTREE-2-LOOPGUARD_BLOCK: Loop guard blocking port [chars] on
[chars].
Explanation
This message me ans th at th e spannin g-tr ee mess ag e age tim er has expi red beca use n o
BPDUs were received from the designated bridge. Because this condition could be caused by a
unidirectional-li nk fai lur e, the in terfa ce i s put int o th e bloc king st ate an d m ar ked as
loopguard-inconsist ent to prevent possible lo ops from being cr eate d. The first [ch ars] is the port
name, and the second [cha rs] is the spa nning-tre e mode di splayed in the show spanning-tree
privileged EXEC command.
Recommended Action Enter the show spanning-tree inconsistentports privileged EXEC comm an d
to review the list of interfaces with loopguard inconsistencies. Find out why devices connected to
the listed ports are not sendi ng BPDUs. On e reason migh t be that th ey are not running the STP. If
so, you should disable loop guar d on the incon sist ent int erfaces by usin g the spanning- tree guard
none interface configuration com mand or by start ing the ST P on the re mote side of the li nks.
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Error Message SPANTREE-2-LOOPGUARD_CONFIG_CHANGE: Loop guard [chars] on port [chars]
on [chars].
Explanation
This message means that the spannin g-tr ee loopgu ard con figuration for the listed
interface has been changed. If enabled, the interface is placed into the blocking state. It is marked
as loopguard-inc onsiste nt wh en the me ssag e-ag e t ime r expir es be ca use no BPDU s we re rec eived
from the designated bridge. This feature is mainly used to detect unidirectional links. The first
[chars] is the loopguard state (enab le or disable ), the second [chars] is the interface name, and the
third [chars] is the spanning-tree instance.
Recommended Action V er ify that th is is the desired conf igura tion for the listed inte rface . Correc t it if
this is not the desired configura tion; othe rwise, no furth er action is re quired .
Error Message SPANTREE-2-LOOPGUARD_UNBLOCK: Loop guard unblocking port [chars] on
[chars].
Explanation This message means that the listed interface has r ece ived a BPDU, and therefore, if the
inconsistency was cause d by a u ni dire ct iona l li nk failure , the probl em no long er exis ts. Th e
loopguard-inconsistency is cleared for the interface, which is taken out of the blocking state, if
appropriate. T he first [c hars] is th e por t na me, and t he se cond [c hars] i s the span nin g-tr ee m od e
displayed in the show spanning-tree privileged EXEC command.
Recommended Action No action is required.
Error Message SPANTREE-2-PVSTSIM_FAIL: Superior PVST BPDU received on VLAN [dec]
port [chars], claiming root [dec]:[enet]. Invoking root guard to block the port.
Explanation
This message means that root guard blocked a port that might cause a spanning-tree
loop. When a PVST+ switch is connected to an MST switch, the IST root (MSTOO) becomes the
root for all PVST+ spanning trees. A loop can occur if any of the PVST+ spanning trees have a better
root than IST. To pr event the loop , roo t gu ar d bloc ks th e port on the MST sw itch th at r ec eives the
superior message from the PVST+ side. The f irst [dec] is the VLA N ID, [chars] is the short inter face
name, such as Gi1/0/1, the second [dec] is the root bridge priority, and [enet] is the root bridge MAC
address.
Recommended Action When spanning tree converges after a new switch or switch port is added to the
topology, root guard might tempora ril y block t he po rt and the n au toma tica ll y rest ore it . If th e p ort
remains blocked, identify the root brid ge from this error message, and configure a less favorable
priority for the VLAN spanning tree. There could be other superior PVST roots, and the port cannot
recover until all such roots are cleared. Alternatively, try disabling and then enabling the VLAN
port.
Error Message SPANTREE-2-RECV_1Q_NON_1QTRUNK: Received 802.1Q BPDU on non 802.1Q
trunk [chars] [chars].
Explanation
This message means that the listed interface on which a Shared Spanning Tree Protocol
(SSTP) BPDU was received was in trunk mode but was not using 802.1Q encapsulation. Th e first
[chars] is the port, and the second [chars] is the VLAN.
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Recommended Action Verify that the configuration and operational state of the listed interface and
that of the interface to which it is connected are in the same mode (access or trunk). If the mode is
trunk, verify that both interfac es ha ve the same encapsulation (ISL or 802.1Q). If the enca psulation
types are different, use the switchport trunk encapsulation interface configuration command to
make them consistent. When the encapsulation is consistent, spanning tree automatically unblocks
the interface.
Error Message SPANTREE-2-RECV_BAD_TLV: Received SSTP BPDU with bad TLV on [chars]
[chars].
Explanation
This message means that th e listed int erface received an SSTP BPDU without t he
VLAN ID tag. The BPDU is discarded. The first [chars] is the port, and the second [chars] is the
VLAN that received the SSTP BPDU.
Recommended Action If this message recurs, copy the message exactly as it appears on the console
or in the system log. Research and attempt to resolve the error by using the Output Interpreter. Use
the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case
with the TA C, or contact your Cisco technical support representative, and provide the representative
with the gathered information. For more information about these online tools and about contacting
Cisco, see the “Error Message Traceback Reports” section on page 1-5.
Error Message SPANTREE-2-RECV_PVID_ERR: Received BPDU with inconsistent peer vlan id
[dec] on [chars] [chars].
Explanation
This message means that the l isted interf ace recei ved an SST P BPDU that is tagged with
a VLAN ID that does not ma tch th e VL AN I D on wh ic h the BPD U w as r eceived. T hi s oc cu rs when
the native VLAN is not consistently configured on both ends of an 802.1Q trunk. [dec] is the VLAN
ID, the first [cha rs] i s t he por t, a nd the s econd [ ch ars ] is th e V LAN .
Recommended Action Verify that the configurations of the na tive VLAN ID is consiste nt on the
interfaces on each end of the 80 2.1Q tru nk connect ion. Whe n the configura tions are co nsisten t,
spanning tree automatic ally unbl ocks the int erfaces.
Error Message SPANTREE-2-ROOTGUARD_BLOCK: Root guard blocking port [chars] on
[chars].
Explanation
This message means that on the listed interface a BPDU was received that advertises a
superior spanning-tree root bridge (lower bridge ID, lower path cost, and so forth) than that in use.
The interface is put into blocking state and marked as root-g uard inconsistent to prevent a
suboptimal spanning-tree topology from forming. The first [chars] is the port name, and the second
[chars] is the spanning-tr ee mode displ ayed in the output of the show spanning-tree privileged
EXEC command.
Recommended Action Enter the show spanning-tree inconsistentports privileged EXEC comm an d
to review the list of interfaces with r oot-g uard inc onsist enc ies. Find ou t why devices con ne cted to
the listed ports are sending BPDUs with a superior root bridge, and take action to prevent more
occurrences. When the inaccurate BPDUs have been stopped, the interfaces automatically recover
and resume normal oper ation . Make sure th at it is appr opriate to have root guard enabl ed on the
interface.
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Error Message SPANTREE-2-ROOTGUARD_CONFIG_CHANGE: Root guard [chars] on port [chars]
on [chars].
Explanation
This message means that the spanning-tree root guard configuration for the listed
interface has changed. If en abl ed, any BPDU received on this interfa ce that advertise s a superio r
spanning-tree root bridg e (lower bridge ID, lower path cost, and so for th) to that already i n use
causes the interface to be put into the blocking state and mark ed as r oot-guard inconsistent. The first
[chars] is the root-guar d state (enable or disable), the second [chars] is the interface, and the third
[chars] is the spanning-tree instance.
Recommended Action V er ify that th is is the desired conf igura tion for the listed inte rface . Correc t it if
it is not the desired configuration; otherwise, no action is required.
Error Message SPANTREE-2-ROOTGUARD_UNBLOCK: Root guard unblocking port [chars] on
[chars].
Explanation This message means that the listed interface is no longer receiving BPDUs advertising
a superior root bridge (lower bridge ID, lower path cost, and so forth). The root-guard inconsistency
is cleared for the inte rface, and the block in g st ate is removed fro m the i nte rface. The firs t [chars] is
the port name, a nd the s econd [ch ar s] is t he sp an ning- tre e mo de displ aye d in show spa nning-tree
privileged EXEC command.
Recommended Action No action is required.
Error Message SPANTREE-2-UNBLOCK_CONSIST_PORT: Unblocking [chars] on [chars]. Port
consistency restored.
Explanation
This message means that the port VLAN ID or port type inconsistencies have been
resolved and spanning tree will unblock the listed interface of the listed spanning-tree instance as
appropriate. The first [chars] is the interface, and the second [chars] is the spanning-tree instance.
Recommended Action No action is required.
Error Message SPANTREE-3-BAD_PORTNUM_SIZE: Rejected an attempt to set the port
number field size to [dec] bits (valid range is [dec] to [dec] bits).
Explanation
This message means that an error occurred in the platform-specific code that caused it
to request more or less bits than are possible. The spanning-tree port identifier is a 16-bit field,
which is divided evenly between the port priority and port number, with each subfield being 8 bits.
This allows the port num ber field to re prese nt por t nu mbe rs be tw een 1 a nd 2 55. H owever, on
systems with more tha n 255 ports, the size of port number portion of the port ID must be increased
to support the number of port s. This is per formed by the spann ing-tr ee subsys tem at system
initialization bec aus e th e m axi mum num be r o f po rts on a part ic ula r pla tfor m wi ll n ot ch an ge. T hi s
error occurs because of an error in the platform-specific code, which causes it to request more or
less bits than are possi ble. Th e first [dec ] is the num ber of bi ts for t he por t nu mber, and the seco nd
and third [dec] descri be the valid range.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the error by using the Output Interpreter. Enter the show version
user EXEC command to gather data that might help identify the nature of the error. Use the Bug
Toolkit to look for similar repor ted proble ms. If you still re quire as sistance , open a case wit h the
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T A C, or contact your Cisco technical support representative, and provide the representative with the
gathered information. For more information about these online tools and about contacting Cisco, see the
“Error Message Traceback Repor ts” section on page 1-5.
Error Message SPANTREE-3-PORT_SELF_LOOPED: [chars] disabled.- received BPDU src mac
([enet]) same as that of interface.
Explanation
This message means that a BPDU was received on the listed interface with a source
MAC address that matches the one assigned to the listed interface. This means that a port might be
looped back to itself, possibly because of an installed diagnostic cable. The interface will be
administrative ly shut do wn. [c hars] is the interf ace that recei v ed the BPDU, and [enet] is the source
MAC address.
Recommended Action Check the interface configuration and any cable connected to the interface.
When the problem is resolved, re-enable the interface by entering the no shutdown interface
configuration comma nd.
Error Message SPANTREE-4-PORT_NOT_FORWARDING: [chars] [chars] [chars] [chars].
Explanation This message appe ars whe n a port-n ot-forwa rding al arm is set or cleared . The first
[chars] is the mode (for example, assert or clear), and the second [chars] is the severity (for example,
minor). The third [chars] is the interface name, and the fourth [chars] is the alarm string (for
example, port not forwardi ng).
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to
look for similar reported problems. If you still require assistance, open a case with the TAC, or
contact your Cisco technical support representative, and provide the representative with the gathered
information. For more information about these online tools and about contacting Cisco, see the “Error
Message Traceback Reports” section on page 1-5.
Error Message SPANTREE-5-EXTENDED_SYSID: Extended SysId [chars] for type [chars].
Explanation
This message means that the extended system ID feature is either enabled or disabled
for the given type of spanning tree. If enabled, the spanning-tree instance identifier is stored in the
lower portion o f the bridge I D priority f ield and l imits the allo wed v alues for t he bridge prior ity from
0 to 61440, in in cr em ents of 4 096. If di sabl ed , th e brid ge ID pr iori ty field c on sis ts on ly o f th e
configured priority, but some spanning-tree features might not be available on a given platform (for
example, support for 4096 VLANs). On some platforms, this feature might be mandatory. The first
[chars] is the extended sys tem ID state (enab le or disable), and the second [cha rs] is the
spanning-tree instance.
Recommended Action No action is required.
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Error Message SPANTREE-5-ROOTCHANGE: Root Changed for [chars] [dec]: New Root Port
is [chars]. New Root Mac Address is [enet].
Explanation
This message means that the root switch changed for a spanning-tree instance. The first
[chars] and [d ec] is the interface ID for the previous root port, the second [ ch ar s] is the interface ID
for the new root po rt, and [e net ] is t he E ther ne t a ddres s of t he new root po rt.
Recommended Action No action is required.
Error Message SPANTREE-5-TOPOTRAP: Topology Change Trap for [chars] [dec].
Explanation
This message means th at a trap was gen erated be cause of a t opology cha nge in th e
network.
Recommended Action No action is required.
Error Message SPANTREE-6-PORT_STATE: Port [chars] instance [dec] moving from [chars]
to [chars].
Explanation
This message means that the port state changed. The first [chars] is the interface name.
[dec] is the spanning -tree instance ID . The second [cha rs] is the old state (such as listening, learning,
or forwarding, a nd so for th ), a nd the thi rd [ch ar s] is t he new stat e.
Recommended Action No action is required.
Error Message SPANTREE-7-BLOCK_PORT_TYPE: Blocking [chars] on [chars]. Inconsistent
port type.
Explanation This message means that the listed interf ace i s being held in the span ning-tre e blocking
state until the port-type inconsistency is resolved. The first [chars] is the interface, and the second
[chars] is the spanning-tree instance.
Recommended Action Verify that the configuration and operational states of the listed interface and
those of the interface to which it is connected are in the same mode (access or trunk). If the mode
is trunk, verify that both interfaces have the same encapsulation (ISL or 802.1Q). When these
parameters are consistent, spanning tree automatically unblocks the interface.
Error Message SPANTREE-7-PORTDEL_SUCCESS: [chars] deleted from Vlan [dec].
Explanation
This message means that the interface has been deleted from VLAN. [chars] is the
interface, and [dec] is the VLAN ID.
Recommended Action No action is required.
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Error Message SPANTREE-7-RECV_1Q_NON_TRUNK: Received 802.1Q BPDU on non trunk
[chars] [chars].
Explanation
This message means that an SSTP BPDU was received on the listed interface, which is
not an operational trunking in terface . The f irst [chars] is the port na me, and the second [chars] is the
VLAN name.
Recommended Action Verify that the configuration and operational state of the listed interface and
that of the interface to which it is connected are in the same mode (access or trunk). If the mode is
trunk, verify that both interfaces have the same encapsulation (none, ISL, or 802.1Q). When these
parameters are consistent, spanning tree automatically unblocks the interface.
SPANTREE_FAST Messages
This section contains the spannin g-tree fa st-convergence message.
Error Message SPANTREE_FAST-7-PORT_FWD_UPLINK: [chars] [chars] moved to Forwarding
(UplinkFast).
Explanation
This message means that the listed interface has been selected as the new path to the
root switch for the listed spanning-tree instance. The first [chars] is the spanning-tree instance, and
the second [chars] is the interface.
Recommended Action No action is required.
SPANTREE_VLAN_SW Messages
The section contains the per-VLAN spann ing-tre e-speci fic message.
Error Message SPANTREE_VLAN_SW-2-MAX_INSTANCE: Platform limit of [dec] STP instances
exceeded. No instance created for [chars] (port [chars]).
Explanation
This message means that t he nu mber o f curr ently acti v e V LAN span nin g-tree i nsta nces
has reached a platform-specific limit. No additional VLAN instances will be created until the
number of existing i nsta nce s dr ops bel ow the platf orm li mit . [d ec ] i s the spanni ng -tre e i nsta nce
limit, and the first [chars] is the smallest VLAN number of those VLANs that are unable to have
spanning-tree instances created.
Recommended Action Reduce th e numbe r of curr en tly act ive spanning- tr ee in stan ce s by ei the r
disabling some of the currently active spanning-tree instances or deleting the VLANs associated
with them. You must manually enable the spanning trees that could not be created because of limited
instances.
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STACKMGR Messages
This section contains stack manager system messages. These messages are related to the status of
switches within the stack.
Error Message STACKMGR-6-HDM_GET_DEVICE_RECORD_FAIL: Device Manager could not get
device record.
Explanation
This message means that this switch could not get the device record for some or all other
switches in the stack.
Recommended Action Find out more about the error by using the show tech-support privilege d EXEC
command and by copying the error message exactly as it appears on the console or system log and
entering it in the Output Interpreter tool. Use the Bug Toolkit to look for similar reported problems. For
more information about these online tools and about contacting Cisco, see the “Error Message
Traceback Reports” section on page 1-5.
Error Message STACKMGR-6-MASTER_ELECTED: Switch [dec] has been elected as MASTER of
the stack.
Explanation
This message means that th e specif ied switch has been elected stack ma ster . [dec] is the
switch number of the elected stack master.
Recommended Action No action is required.
Error Message STACKMGR-6-MASTER_READY: Master Switch [dec] is READY.
Explanation
This messag e me ans th at th e s tac k mas ter i s re ad y fo r us e . [ dec ] is th e st ac k ma s ter
switch number.
Recommended Action No action is required.
Error Message STACKMGR-6-MSG_FAIL: Failed to retrieve stack message from port-asic
[dec] in direction [dec].
Explanation
This message means that stack manager module failed to retrieve stack messages. The
first [dec] is the ASIC ID, and the second [dec] is the direction.
Recommended Action No action is required.
Error Message STACKMGR-6-NORECORD: Switch removed event for switch [dec] with no
switch record.
Explanation This message mean s that the stac k ma nager received a swit ch -removed event for which
there is no switch record. [dec] is the switch number.
Recommended Action No action is required.
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Error Message STACKMGR-6-STACK_LINK_CHANGE: Stack Port [chars] Switch [dec] has
changed to state [chars].
Explanation
This message means that the specified stack port status has changed state to up or down.
The first [chars] is t he st ack por t (1 or 2), [de c] i s t he sw itch num ber, and the seco nd [cha rs] is t he
new state (up or down).
Recommended Action No action is required.
Error Message STACKMGR-6-SWITCH_ADDED: Switch [dec] has been ADDED to the stack.
Explanation
This message means that the specif ied stack me mber switch has been a dded to the stack.
[dec] is the switch number.
Recommended Action No action is required.
Error Message STACKMGR-6-SWITCH_ADDED_SDM: Switch [dec] has been ADDED to the stack
(SDM_MISMATCH).
Explanation
This message means that the specified switch has been added to the stack. [dec] is the
switch number. SDM_MISMATCH means that the added switch cannot support the SDM template
that the stack maste r is usin g. Subs equen t SD M-6- MISMATCH_ADVISE messages explain the
mismatch and recommend corrective actions.
Recommended Action No action is required unl ess SDM_MISMATCH is displayed. For
SDM_MISMATCH corrective actions, see SDM-6-MISMATCH_ADVISE.
Error Message STACKMGR-6-SWITCH_ADDED_VM: Switch [dec] has been ADDED to the stack
(VERSION_MISMATCH).
Explanation This messag e mea ns that a swit ch th at ha s been ad ded to t he sta ck has a di fferen t
software version. [dec] is the switch number.
Recommended Action No action is required.
Error Message STACKMGR-6-SWITCH_READY: Switch [dec] is READY.
Explanation
This message means that the switch is ready. [dec] is the switch number.
Recommended Action No action is required.
Error Message STACKMGR-6-SWITCH_REMOVED: Switch [dec] has been REMOVED from the
stack.
Explanation This message means that the specifi ed switch ha s been remo ve d from the stack. [ dec] is
the switch number.
Recommended Action No action is required.
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STORM_CONTROL Messages
This section contains the storm con trol me ssages.
Error Message STORM_CONTROL-3-FILTERED: A [chars] storm detected on [chars]. A
packet filter action has been applied on the interface.
Explanation
This message means that the amount of traffic detected on the interface has exceeded
the configured threshold values. The system is filtering the excess traffic. The first [chars] is the
traffic type, and the second [chars] is the interface.
Recommended Action Determine and fix the root cause of the excessive traffic on the interface.
Error Message STORM_CONTROL-3-SHUTDOWN: A packet storm was detected on [chars]. The
interface has been disabled.
Explanation
This message means that the amount of traffic detected on the interface has exceeded
the configured threshold values. Since the interface is configured to shutdown if a packet storm
event is detected, it has been placed in an error-disabled state. [chars] is the affected interface.
Recommended Action You can enable error-disabled recovery by using the errdisable recovery
global configuration co mman d to autom atical ly re-e nable th e interfac e. You should determine and
fix the root cause of the excessive traffic on the interface.
SUPERVISOR Messages
This section contains th e supervi sor ASIC messa ge. Th is ASIC cont rols the CPU and the switc h send
and receive ports.
Error Message SUPERVISOR-3-FATAL: [chars].
Explanation
This message means that an internal error occurred in the supervisor ASIC. [chars] is
the detailed error message.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to
look for similar reported problems. If you still require assistance, open a case with the TAC, or
contact your Cisco technical support representative, and provide the representative with the gathered
information. For more information about these online tools and about contacting Cisco, see the “Error
Message Traceback Reports” section on page 1-5.
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SUPQ Messages
This section contains th e supervi sor queu e message s. These messages ar e relat ed to CPU se nd and
receive queues.
Error Message SUPQ-3-THROTTLE_CPU_QUEUE: Invalid application ID [dec] used for
throttling.
Explanation
This message means that an application has pa ssed an in v alid applica tion ID for thr ottle
check. [dec] is the internal application identifier.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to
look for similar reported problems. If you still require assistance, open a case with the TAC, or
contact your Cisco technical support representative, and provide the representative with the gathered
information. For more information about these online tools and about contacting Cisco, see the “Error
Message Traceback Reports” section on page 1-5.
Error Message SUPQ-4-CPUHB_RECV_STARVE: [chars].
Explanation
This message mean s that t he syst em has detect ed that mes sages directe d to the CPU are
delayed. [chars] is the detailed error message.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to
look for similar reported problems. If you still require assistance, open a case with the TAC, or
contact your Cisco technical support representative, and provide the representative with the gathered
information. For more information about these online tools and about contacting Cisco, see the “Error
Message Traceback Reports” section on page 1-5.
Error Message SUPQ-4-CPUHB_SLOW_TRANSMIT: [chars].
Explanation This message means that the system is warning you about a slowdown of the transmit
interface. [chars] is the detailed error message.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to
look for similar reported problems. If you still require assistance, open a case with the TAC, or
contact your Cisco technical support representative, and provide the representative with the gathered
information. For more information about these online tools and about contacting Cisco, see the “Error
Message Traceback Reports” section on page 1-5.
Error Message SUPQ-4-CPUHB_TX_FAIL: [chars].
Explanation
This message means that the system is warning you about the transmit interface
discarding the heartbea t message. [cha rs] is the de tailed err or message.
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SUPQ Messages
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to
look for similar reported problems. If you still require assistance, open a case with the TAC, or
contact your Cisco technical support representative, and provide the representative with the gathered
information. For more information about these online tools and about contacting Cisco, see the “Error
Message Traceback Reports” section on page 1-5.
Error Message SUPQ-4-PORT_QUEUE_STUCK: Port queue Stuck for asic [dec] port [dec]
queue [dec].
Explanation
This message means that the system has detected that an interface queue is not being
cleared in a reasonable time. The first [dec] is the ASIC, the second [dec] is the interface, and the
third [dec] is the queue number.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to
look for similar reported problems. If you still require assistance, open a case with the TAC, or
contact your Cisco technical support representative, and provide the representative with the gathered
information. For more information about these online tools and about contacting Cisco, see the “Error
Message Traceback Reports” section on page 1-5.
Error Message SUPQ-4-RECV_QUEUE_STUCK: Receive queue Stuck for asic [dec] queue
[dec].
Explanation
This messag e mean s that the sys tem ha s dete cte d that the re ceive queue is not bein g
cleared in a reasonable time. The first [dec] is the ASIC, and the second [dec] is the queue number.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to
look for similar reported problems. If you still require assistance, open a case with the TAC, or
contact your Cisco technical support representative, and provide the representative with the gathered
information. For more information about these online tools and about contacting Cisco, see the “Error
Message Traceback Reports” section on page 1-5.
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SW_DAI Messages
SW_DAI Messages
This section contains the dyn ami c ARP inspec tion (DAI) messages.
Error Message SW_DAI-4-ACL_DENY: [dec] Invalid ARPs ([chars]) on [chars], vlan
[dec].([[enet]/[chars]/[enet]/[chars]/[time-of-day]]).
Explanation
This message means that the switch has received ARP packets considered invalid by
ARP inspection. The packets are erroneous, and their presence shows that administratively denied
packets were seen in the network. Th is log messa ge appears w hen packets h ave been denied by
ACLs either explicitly or implici tly ( with sta tic ACL configuration). These packets show attempted
man-in-the-middle attacks in the network. Th e firs t [dec] is the number of invalid ARP packets. The
first [chars] is either Req (request) or Res (response), and the second [chars] is the short name of the
ingress interface. The second [dec] is the ingress VLAN ID.
[enet]/[chars]/[enet]/[chars]/[time-of-day] is the MAC address of the sender, the IP address of the
sender, the MAC address of the target, the IP address of the target, and the time of day.
Recommended Action No action is required.
Error Message SW_DAI-4-DHCP_SNOOPING_DENY: [dec] Invalid ARPs ([chars]) on [chars],
vlan [dec].([[enet]/[chars]/[enet]/[chars]/[time-of-day]]).
Explanation
This message means that the switch has received ARP packets considered invalid by
ARP inspection. The packets are erroneous, and their presence might show attempted
man-in-the-middle attacks in the network. This log message appears when the sender’s IP and MAC
address binding for the received VLAN is not prese nt in the DHCP snoo ping databa se. The first
[dec] is the number of invalid ARP packets. The first [chars] is either Req (request) or Res
(response), and the second [chars] is the short name of the ingress interface. The second [dec] is the
ingress VLAN ID. [ en et] /[ ch ar s]/[ en et] /[ ch ars ]/[time-of-day] is th e MAC address of the sender, the
IP address of the sender, the MAC ad dre ss of th e ta rget, the IP address of the target, and the time of
day.
Recommended Action No action is required.
Error Message SW_DAI-6-DHCP_SNOOPING_PERMIT: [dec] ARPs ([chars]) on [chars], vlan
[dec].([[enet]/[chars]/[enet]/[chars]/[time-of-day]]).
Explanation This message means that the switch has recei v ed ARP pack ets that h a ve b een permitted
because the sende r’s IP and MAC address mat ch t he D HCP sno oping d ata base fo r th e rece ived
VLAN. The first [dec] is the number of valid ARP packets. The first [chars] is either Req (request)
or Res (response), and the second [chars] is the short name of the ingress interface. The second [dec]
is the ingress VLAN ID. [enet]/[chars]/[enet]/[chars]/[time-of-day] is the MAC address of the
sender, the IP address of the sender, the MAC address of the target, the IP address of the target, and
the time of day.
Recommended Action No action is required.
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SW_DAI Messages
Error Message SW_DAI-4-INVALID_ARP: [dec] Invalid ARPs ([chars]) on [chars], vlan
[dec].([[enet]/[chars]/[enet]/[chars]/[time-of-day]]).
Explanation
This message means that the switch has received ARP packets considered invalid by
ARP inspection. The packets do not pass one or more validation checks of the source or destination
MAC address or the IP address. The first [dec] is the number of invalid ARP packets. The first
[chars] is either Re q (re quest ), R es (resp onse ), o r Invalid Opcode. The sec ond [cha rs] is the sho rt
name of the i ngress in te rface. The sec ond [ dec] is t h e ingr ess V LAN I D.
[enet]/[chars]/[enet]/[chars]/[time-of-day] is the MAC address of the sender, the IP address of the
sender, the MAC address of the target, the IP address of the target, and the time of day.
Recommended Action No action is required.
Error Message SW_DAI-4-PACKET_BURST_RATE_EXCEEDED: [dec] packets received in [dec]
seconds on [chars].
Explanation This message means that th e switch has rece ived the given number of ARP packets in
the specified burst interval. The interface is in the error-disabled state when the switch receives
packets at a high er r ate th an the c onfigure d p acket ra te every se cond over th e configur ed burst
interval. The message is logged just before the interface is error disabled and if the configured burst
interval is more than a second. The first [dec] is the number of packets, the second [dec] is the
number of seconds, a nd [cha rs ] is t he a ffected int erfac e.
Recommended Action No action is required.
Error Message SW_DAI-4-PACKET_RATE_EXCEEDED: [dec] packets received in [dec]
milliseconds on [chars].
Explanation
This message means that the swi tch has received the given number of ARP packets for
the specified duration on the interface. This message is logged just before the port is put into the
error-disabled st ate beca us e o f th e exce ed ed p ac ket r at e an d whe n th e burst in t er val is se t to
1 second. The first [dec] is the number of packets, the second [dec] is the number of milliseconds,
and [chars] is the affecte d interfa ce.
Recommended Action No action is required.
Error Message SW_DAI-4-SPECIAL_LOG_ENTRY: [dec] Invalid ARP packets [[time-of-day]].
Explanation
This message means that the switch has received ARP packets considered invalid by
ARP inspection. The packets are erroneous, and their presence might show attempted
man-in-the-middle a ttac ks in the network. Thi s messag e differs from o ther SW _DAI messages in
that this message captures all messages when the rate of incoming packets exceeds the dynamic ARP
inspection logging rate. [dec] is the number of invalid ARP packets, and [time-of-day] is the time
of day.
Recommended Action No action is required.
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