Cisco 3750 User Manual

Catalyst 3750, 3560, 3550, 2975, 2970, and 2960 Switch System Message Guide

Cisco IOS Release 12.2(46)SE and Release 12.2(46)EX November 2008

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Text Part Number: OL-8551-04

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Catalyst 3750, 3560, 3550, 2975, 2970, and 2960 Switch System Message Guide

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Preface vii

Audience i-vii

Purpose i-vii

Conventions i-vii

Related Publications i-viii

Obtaining Documentation, Obtaining Support, and Security Guidelines i-x

CHAPTER

2 System Message Overview 2-1

How to Read System Messages 2-1

Error Message Traceback Reports 2-7

Output Interpreter 2-7

Bug Toolkit 2-7 Contacting TAC 2-7

3 Message and Recovery Procedures 3-1

ACLMGR Messages 3-3

AUTOQOS Messages 3-8

BACKUP_INTERFACE Messages 3-8

BADTRANSCEIVER Messages 3-9

BSPATCH Messages 3-9

CFGMGR Messages 3-10

CMP Messages 3-13

DHCP_SNOOPING Messages 3-14

DHCP_SNOOPING_CAT3550 Messages 3-17

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DOT1Q_TUNNELLING Messages 3-18

DOT1X Messages 3-18

DOT1X_SWITCH Messages 3-19

DTP Messages 3-23

DWL Messages 3-24

EC Messages 3-25

ENVIRONMENT Messages 3-29

ETHCNTR Messages 3-30

Catalyst 3750, 3560, 3550, 2975, 2970, and 2960 Switch System Message Guide

iii

Contents

EXPRESS_SETUP Messages 3-34

FM Messages 3-35

FRNTEND_CTRLR Messages 3-44

GBIC Messages 3-45

GBIC_SECURITY Messages 3-48

GBIC_SECURITY_CRYPT Messages 3-51

GBIC_SECURITY_UNIQUE Messages 3-52

GIGASTACK Messages 3-53

HARDWARE Messages 3-54

HLFM Messages 3-56

HPSECURE Messages 3-57

IDBMAN Messages 3-58

IGMP_QUERIER Messages 3-61

ILPOWER Messages 3-62

IMAGEMGR Messages 3-69

IP_DEVICE_TRACKING_HA Messages 3-70

L2TM Messages 3-71

L3TCAM Messages 3-71

MAC_LIMIT Messages 3-72

MAC_MOVE Messages 3-73

NETWORK_PORT_SATELLITE Messages 3-73

PAGP_DUAL_ACTIVE Messages 3-74

PBR Messages 3-75

PHY Messages 3-77

PIMSN Messages 3-79

PLATFORM Messages 3-80

PLATFORM_FBM Messages 3-81

PLATFORM_HCEF Messages 3-82

PLATFORM_HPLM Messages 3-83

PLATFORM _IPC Messages 3-84

PLATFORM_IPv6 Message 3-85

PLATFORM_PBR Messages 3-86

PLATFORM_PM Messages 3-88

PLATFORM_RPC Messages 3-89

PLATFORM_SPAN Messages 3-91

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PLATFORM_UCAST Messages 3-92

PLATFORM_VLAN Messages 3-95

PLATFORM_WCCP Messages 3-96

PM Messages 3-97

PORT_SECURITY Messages 3-105

QATM Messages 3-107

QM Messages 3-108

QOSMGR Messages 3-111

RMON Messages 3-117

SDM Messages 3-118

SPAN Messages 3-118

SPANTREE Messages 3-119

SPANTREE_FAST Messages 3-127

Contents

SPANTREE_VLAN_SW Messages 3-127

STACKMGR Messages 3-127

STORM_CONTROL Messages 3-130

SUPERVISOR Messages 3-131

SUPQ Messages 3-131

SW_DAI Messages 3-134

SW_MACAUTH Messages 3-137

SW_MATM Messages 3-138

SW_VLAN Messages 3-138

SWITCH_QOS_TB Messages 3-145

TCAMMGR Messages 3-146

UDLD Messages 3-148

UFAST_MCAST_SW Messages 3-150

VQPCLIENT Messages 3-150

WCCP Messages 3-152

WRLSCNTR Messages 3-152

NDEX

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Contents

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OL-8551-04

Audience

Purpose

Preface

This guide is for the networking professional managing the Catalyst 3750, 3560, 3550, 2975, 2970, and 2960 switch or switch stack, hereafter referred to as the switch. Before using this guide, you should have experience working with the Cisco IOS software and the switch software features.

This guide describes only the Catalyst 3750, 3560, 3550, 2975, 2970, and 2960 switch-specific system messages that you might encounter. For a complete list of Cisco IOS system error messages, see the Cisco IOS Software System Error Messages, Cisco IOS Release 12.2.

This guide does not describe how to install your switch or how to configure software features on your switch. It also does not provide detailed information about commands that have been created or changed for use by the switch. For hardware installation information, see the hardware installation guide that shipped with your switch. For software information, see the software configuration guide and the command reference for this release.

For documentation updates, see the release notes for this release.

Conventions

This publication uses these conventions to convey instructions and information:

Command descriptions use these conventions:

• Commands and keywords are in boldface text.

• Arguments for which you supply values are in italic.

• Square brackets ([ ]) mean optional elements.

• Braces ({ }) group required choices, and vertical bars ( | ) separate the alternative elements.

• Braces and vertical bars within square brackets ([{ | }]) mean a required choice within an optional

element.

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vii

Related Publications

Interactive examples use these conventions:

• Terminal sessions and system displays are in screen font.

• Information you enter is in boldf ace screen font.

• Nonprinting characters, such as passwords or tabs, are in angle brackets (< >).

Notes use this convention and symbol:

Note Means reader take note. Notes contain helpful suggestions or references to materials not in this manual.

Related Publications

These documents provide complete information about the switch and are available from this Cisco.com site:

Catalyst 3750 switch

http://www.cisco.com/en/US/products/hw/switches/ps5023/tsd_products_support_series_home.html

Preface

Catalyst 3560 switch

http://www.cisco.com/en/US/products/hw/switches/ps5528/tsd_products_support_series_home.html

Catalyst 3550 switch

http://www.cisco.com/en/US/products/hw/switches/ps646/tsd_products_support_series_home.html

Catalyst 2975 switch

http://www.cisco.com/en/US/products/ps10081/tsd_products_support_series_home.html

Catalyst 2970 switch

http://www.cisco.com/en/US/products/hw/switches/ps5206/tsd_products_support_series_home.html

Catalyst 2960 switch

http://www.cisco.com/en/US/products/ps6406/tsd_products_support_series_home.html

Note Before installing, configuring, or upgrading the switch, see these documents:

• For initial configuration information, see the “Using Express Setup” chapter in the getting started

guide or the “Configuring the Switch with the CLI-Based Setup Program” appendix in the hardware installation guide.

• For device manager requirements, see the “System Requirements” section in the release notes (not

orderable but available on Cisco.com).

• For Network Assistant requirements, see the Getting Started with Cisco Network Assistant (not

orderable but available on Cisco.com).

• For cluster requirements, see the Release Notes for Cisco Network Assistant (not orderable but

available on Cisco.com).

viii

• For upgrade information, see the “Downloading Software” section in the release notes.

Catalyst 3750, 3560, 3550, 2975, 2970, and 2960 Switch System Message Guide

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Preface

Related Publications

See these documents for other information about the switch:

• Release Notes for the Catalyst 3750, 3560, 3550, 2970, and 2960 Switches

• Catalyst 3750, 3560, 3550, 2970, and 2960 Switch System Message Guide

• Catalyst 3750 Switch Software Configuration Guide

• Catalyst 3750 Switch Command Reference

• Catalyst 3750 Switch Hardware Installation Guide

• Catalyst 3750 Switch Getting Started Guide

• Regulatory Compliance and Safety Information for the Catalyst 3750 Switch

• Catalyst 3560 Switch Software Configuration Guide

• Catalyst 3560 Switch Command Reference

• Catalyst 3560 Switch Hardware Installation Guide

• Catalyst 3560 Switch Getting Started Guide

• Regulatory Compliance and Safety Information for the Catalyst 3560 Switch

• Catalyst 3550 Multilayer Switch Software Configuration Guide

• Catalyst 3550 Multilayer Switch Command Reference

• Catalyst 3550 Multilayer Switch Hardware Installation Guide

• Catalyst 3550 Multilayer Switch Getting Started Guide

• Regulatory Compliance and Safety Information for the Catalyst 3550 Multilayer Switch

• Catalyst 2975 Switch Software Configuration Guide

• Catalyst 2975 Switch Command Reference

• Catalyst 2975 Switch Hardware Installation Guide

• Catalyst 2975 Switch Getting Started Guide

• Regulatory Compliance and Safety Information for the Catalyst 2975 Switch

• Release Notes for the Catalyst 2975 Switches

• Catalyst 2970 Switch Software Configuration Guide

• Catalyst 2970 Switch Command Reference

• Catalyst 2970 Switch Hardware Installation Guide

• Catalyst 2970 Switch Getting Started Guide

• Regulatory Compliance and Safety Information for the Catalyst 2970 Switch

• Catalyst 2960 Switch Software Configuration Guide

• Catalyst 2960 Switch Command Reference

• Catalyst 2960 Switch Hardware Installation Guide

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• Catalyst 2960 Switch Getting Started Guide

• Regulatory Compliance and Safety Information for the Catalyst 2960 Switch

• Device manager online help (available on the switch)

• Getting Started with Cisco Network Assistant

• Release Notes for Cisco Network Assistant

• Cisco Small Form-Factor Pluggable Modules Installation Notes

Catalyst 3750, 3560, 3550, 2975, 2970, and 2960 Switch System Message Guide

Obtaining Documentation, Obtaining Support, and Security Guidelines

• Cisco CWDM GBIC and CWDM SFP Installation Note

• Cisco RPS 300 Redundant Power System Hardware Installation Guide

• Cisco RPS 675 Redundant Power System Hardware Installation Guide

• For information about the Network Admission Control (NAC) features, see the Network Admission

Control Software Configuration Guide (Not orderable but available on Cisco.com)

• These compatibility matrix documents are available from this Cisco.com site:

http://www.cisco.com/en/US/products/hw/modules/ps5455/products_device_support_tables_list.html

–

Cisco Gigabit Ethernet Transceiver Modules Compatibility Matrix

–

Cisco 100-Megabit Ethernet SFP Modules Compatibility Matrix

–

Cisco Small Form-Factor Pluggable Modules Compatibility Matrix

–

Compatibility Matrix for 1000BASE-T Small Form-Factor Pluggable Modules

Obtaining Documentation, Obtaining Support, and Security

Preface

Guidelines

For information on obtaining documentation, obtaining support, providing documentation feedback, security guidelines, and also recommended aliases and general Cisco

What’s

New in Cisco Product Documentation, which also lists all new and revised Cisco technical

documentation, at:

http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html

documents, see the monthly

Catalyst 3750, 3560, 3550, 2975, 2970, and 2960 Switch System Message Guide

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CHA PTER

System Message Overview

This guide describes the Catalyst 3750, 3560, 3550, 2975, 2970, and 2960-specific system messages. During operation, the system software sends these messages to the console (and, optionally, to a logging server on another system). Not all system messages indicate problems with your system. Some messages are purely informational, whereas others can help diagnose problems with communications lines, internal hardware, or the system software. This guide also includes error messages that appear when the system fails.

For information about system messages that are not Catalyst 3750, 3560, 3550, 2975, 2970, or 2960 platform-specific, see the Cisco IOS Software System Messages for Cisco IOS Release 12.2S.

This chapter contains these sections:

• How to Read System Messages, page 2-1

• Error Message Traceback Reports, page 2-7

How to Read System Messages

System log messages can contain up to 80 characters and a percent sign (%), which follows the optional sequence number or time stamp information, if configured. Messages are displayed in this format:

seq no:timestamp: %facility-severity-MNEMONIC:description (hostname-n) (only Catalyst 3750 and 2975 switches)

seq no:timestamp: %facility-severity-MNEMONIC:description (switches other than Catalyst 3750 and 2975 switches)

By default, a switch sends the output from system messages to a logging process. In a switch stack, stack members append their hostnames to the output from system messages and redirect the output to the logging process on the stack master.

Each system message begins with a percent sign (%) and is structured as follows:

%FACILITY-SEVERITY-MNEMONIC: Message-text

• FACILITY is a code consisting of two or more uppercase letters that show the facility to which the

message refers. A facility can be a hardware device, a protocol, or a module of the system software.

Table 2-1 lists Catalyst 3750, 3560, 3550, 2975, 2970, and 2960-specific facility codes. These

messages are described in Chapter 3, “Message and Recovery Procedures,” in alphabetical order by facility code, with the most severe (lowest number) errors described first.

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2-1

Chapter 2 System Message Overview

How to Read System Messages

Ta b l e 2-1 Facility Codes

Facility Code Description Location

ACLMGR ACL manager “ACLMGR Messages” section on page 3-3

AUTOQOS Automatic quality of service

(auto-QoS) (only Catalyst 3550 switches)

BACKUP_INTERFACE Flex Links “BACKUP_INTERFACE Messages” section on

BADTRANSCEIVER Defective transceiver messages (only

3750 and 2975 switches)

BSPATCH Boot loader patch “BSPATCH Messages” section on page 3-9

CFGMGR Configuration manager (only Catalyst

3750 and 2975 switches)

CMP Cluster Membership Protocol “CMP Messages” section on page 3-13

DHCP_SNOOPING DHCP snooping “DHCP_SNOOPING Messages” section on

DHCP_SNOOPING_CAT3550 DHCP snooping (only Catalyst 3550

switches)

DOT1Q_TUNNELLING IEEE 802.1Q tunneling (only

Catalyst 3550 switches)

DOT1X IEEE 802.1x “DOT1X Messages” section on page 3-18

DOT1X_SWITCH IEEE 802.1x for switches “DOT1X_SWITCH Messages” section on

DTP Dynamic Trunking Protocol “DTP Messages” section on page 3-23

DWL Down-when-looped “DWL Messages” section on page 3-24

EC EtherChannel “EC Messages” section on page 3-25

ENVIRONMENT Environment (only Catalyst 3550

switches)

ETHCNTR Ethernet Controller “ETHCNTR Messages” section on page 3-30

EXPRESS_SETUP Express Setup “EXPRESS_SETUP Messages” section on

FM Feature manager (only Catalyst 3550

switches)

FRNTEND_CTRLR Front-end controller (only

Catalyst 3750 and 2975 switches)

GBIC Gigabit Interface Converter (GBIC)

module identification and validation (only Catalyst 3550 switches)

GBIC_SECURITY GBIC module and small form-factor

pluggable (SFP) module security

GBIC_SECURITY_CRYPT GBIC and SFP module security “GBIC_SECURITY_CRYPT Messages” section

“AUTOQOS Messages” section on page 3-8

page 3-8

“BADTRANSCEIVER Messages” section on page 3-9

“CFGMGR Messages” section on page 3-10

page 3-14

“DHCP_SNOOPING_CAT3550 Messages” section on page 3-17

“DOT1Q_TUNNELLING Messages” section on page 3-18

page 3-19

“ENVIRONMENT Messages” section on page 3-29

page 3-34

“FM Messages” section on page 3-35

“FRNTEND_CTRLR Messages” section on page 3-44

“GBIC Messages” section on page 3-45

“GBIC_SECURITY Messages” section on page 3-48

on page 3-51

2-2

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Table 2-1 Facility Codes (continued)

Facility Code Description Location

GBIC_SECURITY_UNIQUE GBIC and SFP module security “GBIC_SECURITY_UNIQUE Messages” section

on page 3-52

GIGASTACK GigaStack GBIC module

(Catalyst 3550 switch only)

HARDWARE Hardware “HARDWARE Messages” section on page 3-54

HLFM Local forwarding manager “HLFM Messages” section on page 3-56

HPSECURE Port security “HPSECURE Messages” section on page 3-57

IDBMAN Interface description block manager “IDBMAN Messages” section on page 3-58

IGMP_QUERIER Internet Group Management Protocol

(IGMP) querier

ILPOWER Power over Ethernet (PoE) “ILPOWER Messages” section on page 3-62

IMAGEMGR Image manager (only Catalyst 3750

and 2975 switches)

IP_DEVICE_TRACKING_HA IP device tracking for high availability “IP_DEVICE_TRACKING_HA Messages”

L2TM Layer 2 forwarding manager

(only Catalyst 3550 switches)

L3TCAM Layer 3 unicast routing manager

(only Catalyst 3550 switches)

MAC_LIMIT MAC address table entries “MAC_LIMIT Messages” section on page 3-72

MAC_MOVE Host activity “MAC_MOVE Messages” section on page 3-73

NETWORK_PORT_ SATELLITE

Network port satellite (only Catalyst 3550 switches)

PAGP_DUAL_ACTIVE Port Aggregation Protocol (PAgP)

dual-active detection

PBR Policy-based routing (PBR)

(only Catalyst 3550 switches)

PHY PHY “PHY Messages” section on page 3-77

PIMSN Protocol Independent Multicast (PIM)

snooping

PLATFORM Low-level platform-specific “PLATFORM Messages” section on page 3-80

PLATFORM_FBM Platform fallback bridging manager “PLATFORM_FBM Messages” section on

PLATFORM_HPLM Platform pseudo label manager “PLATFORM_HPLM Messages” section on

PLATFORM_IPC Platform inter-process communication

protocol (only Catalyst 3750 and 2975 switches)

PLATFORM_PBR Platform policy-based routing “PLATFORM_PBR Messages” section on

“GIGASTACK Messages” section on page 3-53

“IGMP_QUERIER Messages” section on page 3-61

“IMAGEMGR Messages” section on page 3-69

section on page 3-70

“L2TM Messages” section on page 3-71

“L3TCAM Messages” section on page 3-71

“NETWORK_PORT_SATELLITE Messages” section on page 3-73

“PAGP_DUAL_ACTIVE Messages” section on page 3-74

“PBR Messages” section on page 3-75

“PIMSN Messages” section on page 3-79

page 3-81

page 3-83

“PLATFORM _IPC Messages” section on page 3-84

page 3-86

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How to Read System Messages

Table 2-1 Facility Codes (continued)

Facility Code Description Location

PLATFORM_PM Platform port manager “PLATFORM_PM Messages” section on

page 3-88

PLATFORM_RPC Platform remote procedure call (only

Catalyst 3750 and 2975 switches)

PLATFORM_SPAN Platform Switched Port Analyzer “PLATFORM_SPAN Messages” section on

PLATFORM_UCAST Platform unicast routing “PLATFORM_UCAST Messages” section on

PLATFORM_VLAN Platform VLAN “PLATFORM_VLAN Messages” section on

PLATFORM_WCCP Platform WCCP “PLATFORM_WCCP Messages” section on

PM Port manager “PM Messages” section on page 3-97

PORT_SECURITY Port security “PORT_SECURITY Messages” section on

QATM QoS and ACL TCAM manager (only

Catalyst 3550 switches)

QM QoS manager (only Catalyst 3550

switches)

QOSMGR QoS manager “QOSMGR Messages” section on page 3-111

RMON Remote Network Monitoring (RMON) “RMON Messages” section on page 3-117

SDM Switch Database Manager

(only Catalyst 3750 switches)

SPAN Switched Port Analyzer “SPAN Messages” section on page 3-118

SPANTREE Spanning Tree “SPANTREE Messages” section on page 3-119

SPANTREE_FAST Spanning-tree fast convergence “SPANTREE_FAST Messages” section on

SPANTREE_VLAN_SW Spanning-tree VLAN switch “SPANTREE_VLAN_SW Messages” section on

STACKMGR Stack manager (only Catalyst 3750 and

2975 switches)

STORM_CONTROL Storm control “STORM_CONTROL Messages” section on

SUPERVISOR Supervisor ASIC “SUPERVISOR Messages” section on page 3-131

SUPQ Supervisor queue “SUPQ Messages” section on page 3-131

SW_DAI Dynamic ARP inspection “SW_DAI Messages” section on page 3-133

SW_MACAUTH MAC address authentication (only

Catalyst 3750 and 3560 switches)

SW_VLAN VLAN manager “SW_VLAN Messages” section on page 3-137

“PLATFORM_RPC Messages” section on page 3-89

page 3-91

page 3-92

page 3-95

page 3-96

page 3-105

“QATM Messages” section on page 3-107

“QM Messages” section on page 3-108

“SDM Messages” section on page 3-118

page 3-127

“STACKMGR Messages” section on page 3-127

page 3-130

“SW_MACAUTH Messages” section on page 3-136

2-4

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How to Read System Messages

Table 2-1 Facility Codes (continued)

Facility Code Description Location

SW_MATM Mac address table manager (only

Catalyst 3550 switches)

SWITCH_QOS_TB QoS trusted boundary “SWITCH_QOS_TB Messages” section on

TCAMMGR Ternary content addressable memory

manager

UDLD UniDirectional Link Detection “UDLD Messages” section on page 3-147

UFAST_MCAST_SW UplinkFast packet transmission “UFAST_MCAST_SW Messages” section on

VQPCLIENT VLAN Query Protocol client “VQPCLIENT Messages” section on page 3-150

WCCP Web Cache Communication Protocol

(WCCP)

WRLSCNTR Messages Catalyst 3750 Integrated Wireless LAN

Controller switch

“SW_MATM Messages” section on page 137

page 3-145

“TCAMMGR Messages” section on page 3-145

page 3-149

“WCCP Messages” section on page 151

“WRLSCNTR Messages” section on page 3-151

• SEVERITY is a single-digit code from 0 to 7 that reflects the severity of the condition. The lower

the number, the more serious the situation.

Ta b l e 2-2 Message Severity Levels

Table 2-2 lists the message severity levels.

Severity Level Description

0 – emergency System is unusable.

1 – alert Immediate action required.

2 – critical Critical condition.

3 – error Error condition.

4 – warning Warning condition.

5 – notification Normal but significant condition.

6 – informational Informational message only.

7 – debugging Message that appears during debugging only.

• MNEMONIC is a code that uniquely identifies the message.

• Message-text is a text string describing the condition. This portion of the message sometimes

contains detailed information about the event, including terminal port numbers, network addresses, or addresses that correspond to locations in the system memory address space. Because the information in these variable fields changes from message to message, it is represented here by short strings enclosed in square brackets ([ ]). A decimal number, for example, is represented as [dec].

Table 2-3 lists the variable fields in messages.

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How to Read System Messages

Ta b l e 2-3 Representation of Variable Fields in Messages

Representation Type of Information

[dec] Decimal integer

[char] Single character

[chars] Character string

[enet] Ethernet address (for example, 0000.FEED.00C0)

[hex] Hexadecimal integer

[inet] Internet address

All syslog messages generated by a Catalyst 3750 and 2975 switch other than the master switch are displayed ending with (Switch-x) where Switch-x is the number of the stack member generating the message. Syslog messages generated by the master switch are displayed with no hostname string.

This example shows a partial switch system message on a switch other than a Catalyst 3750 and 2975 switch:

00:00:46: %LINK-3-UPDOWN: Interface Port-channel1, changed state to up 00:00:47: %LINK-3-UPDOWN: Interface GigabitEthernet0/1, changed state to up 00:00:47: %LINK-3-UPDOWN: Interface GigabitEthernet0/2, changed state to up 00:00:48: %LINEPROTO-5-UPDOWN: Line protocol on Interface Vlan1, changed state to down 00:00:48: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet0/1, changed state to down 2 *Mar 1 18:46:11: %SYS-5-CONFIG_I: Configured from console by vty2 (10.34.195.36) 18:47:02: %SYS-5-CONFIG_I: Configured from console by vty2 (10.34.195.36) *Mar 1 18:48:50.483 UTC: %SYS-5-CONFIG_I: Configured from console by vty2 (10.34.195.36)

Chapter 2 System Message Overview

This example shows a partial switch system message for a stack master and a stack member switch (hostname Switch-2) in a Catalyst 3750 switch stack or a Catalyst 2975 switch stack:

00:00:46: %LINK-3-UPDOWN: Interface Port-channel1, changed state to up 00:00:47: %LINK-3-UPDOWN: Interface GigabitEthernet1/0/1, changed state to up 00:00:47: %LINK-3-UPDOWN: Interface GigabitEthernet1/0/2, changed state to up 00:00:48: %LINEPROTO-5-UPDOWN: Line protocol on Interface Vlan1, changed state to down 00:00:48: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet1/0/1, changed state to down 2 *Mar 1 18:46:11: %SYS-5-CONFIG_I: Configured from console by vty2 (10.34.195.36) 18:47:02: %SYS-5-CONFIG_I: Configured from console by vty2 (10.34.195.36) *Mar 1 18:48:50.483 UTC: %SYS-5-CONFIG_I: Configured from console by vty2 (10.34.195.36)

00:00:46: %LINK-3-UPDOWN: Interface Port-channel1, changed state to up (Switch-2) 00:00:47: %LINK-3-UPDOWN: Interface GigabitEthernet1/0/1, changed state to up (Switch-2) 00:00:47: %LINK-3-UPDOWN: Interface GigabitEthernet1/0/2, changed state to up (Switch-2) 00:00:48: %LINEPROTO-5-UPDOWN: Line protocol on Interface Vlan1, changed state to down (Switch-2) 00:00:48: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet1/0/1, changed state to down 2 (Switch-2)

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Error Message Traceback Reports

Some messages describe internal errors and contain traceback information. This information is very important and should be included when you report a problem to your technical support representative.

This message example includes traceback information:

-Process= "Exec", level= 0, pid= 17

-Traceback= 1A82 1AB4 6378 A072 1054 1860

Some system messages ask you to copy the error messages and take further action. These online tools also provide more information about system error messages.

Output Interpreter

The Output Interpreter provides additional information and suggested fixes based on the output of many CLI commands, such as the the show tech-support privileged EXEC command. You can access the Output Interpreter at this URL:

https://www.cisco.com/cgi-bin/Support/OutputInterpreter/home.pl

Error Message Traceback Reports

Bug Toolkit

The Bug Toolkit provides information on open and closed caveats, and allows you to search for all known bugs in a specific Cisco IOS Release. You can access the Bug Toolkit at this URL:

http://www.cisco.com/cgi-bin/Support/Bugtool/home.pl

Contacting TAC

If you cannot determine the nature of the error, see the “Obtaining Documentation, Obtaining Support,

and Security Guidelines” section on page x for further information.

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CHA PTER

Message and Recovery Procedures

This chapter describes the Catalyst 3750, 3560, 3550, 2975, 2970, and 2960 switch system messages in alphabetical order by facility. Within each facility, the messages are listed by severity levels 0 to 7: 0 is the highest severity level, and 7 is the lowest severity level. Each message is followed by an explanation and a recommended action.

The messages listed in this chapter do not include the hostname or the date/time stamp designation that displays only if the software is configured for system log messaging.

The chapter includes these message facilities:

• ACLMGR Messages, page 3-3

• AUTOQOS Messages, page 3-8 (only Catalyst 3550 switches)

• BACKUP_INTERFACE Messages, page 3-8

• BADTRANSCEIVER Messages, page 3-9 (only Catalyst 3750 and 2975 switches)

• BSPATCH Messages, page 3-9

• CFGMGR Messages, page 3-10 (only Catalyst 3750 and 2975 switches)

• CMP Messages, page 3-13

• DHCP_SNOOPING Messages, page 3-14

• DHCP_SNOOPING_CAT3550 Messages, page 3-17 (only Catalyst 3550 switches)

• DOT1Q_TUNNELLING Messages, page 3-18 (only Catalyst 3550 switches)

• DOT1X Messages, page 3-18

• DOT1X_SWITCH Messages, page 3-19

• DTP Messages, page 3-23

• DWL Messages, page 3-24

• EC Messages, page 3-25

• ENVIRONMENT Messages, page 3-29 (only Catalyst 3550 switches)

• ETHCNTR Messages, page 3-30

• EXPRESS_SETUP Messages, page 3-34

• FM Messages, page 3-35 (only Catalyst 3550 switches)

• FRNTEND_CTRLR Messages, page 3-44 (only Catalyst 3750 and 2975 switches)

• GBIC Messages, page 3-45 (only Catalyst 3550 switches)

• GBIC_SECURITY Messages, page 3-48

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• GBIC_SECURITY_CRYPT Messages, page 3-51

• GBIC_SECURITY_UNIQUE Messages, page 3-52

• GIGASTACK Messages, page 3-53 (only Catalyst 3550 switches)

• HARDWARE Messages, page 3-54

• HLFM Messages, page 3-56

• HPSECURE Messages, page 3-57 (only Catalyst 3750 and 2975 switches)

• IDBMAN Messages, page 3-58

• IGMP_QUERIER Messages, page 3-61

• ILPOWER Messages, page 3-62

• IMAGEMGR Messages, page 3-69 (only Catalyst 3750 and 2975 switches)

• IP_DEVICE_TRACKING_HA Messages, page 3-70

• L2TM Messages, page 3-71 (only Catalyst 3550 switches)

• L3TCAM Messages, page 3-71 (only Catalyst 3550 switches)

• MAC_LIMIT Messages, page 3-72

• MAC_MOVE Messages, page 3-73

• NETWORK_PORT_SATELLITE Messages, page 3-73 (only Catalyst 3550 switches)

• PAGP_DUAL_ACTIVE Messages, page 3-74

• PBR Messages, page 3-75 (only Catalyst 3550 switches)

• PHY Messages, page 3-77

• PIMSN Messages, page 3-79 (only Catalyst 3750 and 3560 switches)

• PLATFORM Messages, page 3-80

• PLATFORM_HCEF Messages, page 3-82 (only Catalyst 3750 and 3560 switches)

• PLATFORM_HPLM Messages, page 3-83 (only Catalyst 3750 and 3560 switches)

• PLATFORM _IPC Messages, page 3-84 (only Catalyst 3750 and 2975 switches)

• PLATFORM_IPv6 Message, page 3-85

• PLATFORM_PBR Messages, page 3-86 (only Catalyst 3750 and 3560 switches)

• PLATFORM_PM Messages, page 3-88

• PLATFORM_RPC Messages, page 3-89 (only Catalyst 3750 and 2975 switches)

• PLATFORM_SPAN Messages, page 3-91 (only Catalyst 3750 and 3560 switches)

• PLATFORM_UCAST Messages, page 3-92 (only Catalyst 3750 and 3560 switches)

• PLATFORM_VLAN Messages, page 3-95

• PLATFORM_WCCP Messages, page 3-96 (only Catalyst 3750 and 3560 switches)

3-2

• PM Messages, page 3-97

• PORT_SECURITY Messages, page 3-105

• QATM Messages, page 3-107 (only Catalyst 3550 switches)

• QM Messages, page 3-108 (only Catalyst 3550 switches)

• QOSMGR Messages, page 3-111

• RMON Messages, page 3-117

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• SDM Messages, page 3-118 (only Catalyst 3750 and 2975 switches)

• SPAN Messages, page 3-118

• SPANTREE Messages, page 3-119

• SPANTREE_FAST Messages, page 3-127

• SPANTREE_VLAN_SW Messages, page 3-127

• STACKMGR Messages, page 3-127 (only Catalyst 3750 and 2975 switches)

• STORM_CONTROL Messages, page 3-130

• SUPERVISOR Messages, page 3-131

• SUPQ Messages, page 3-131

• SW_DAI Messages, page 3-133 (only Catalyst 3750 and 3560 switches)

• SW_MACAUTH Messages, page 3-136

• SW_MATM Messages, page 3-137 (only Catalyst 3750 and 3560 switches)

• SW_VLAN Messages, page 3-137

• SWITCH_QOS_TB Messages, page 3-145

ACLMGR Messages

• TCAMMGR Messages, page 3-145

• UDLD Messages, page 3-147

• UFAST_MCAST_SW Messages, page 3-149

• WCCP Messages, page 3-151 (only Catalyst 3750 and 3560 switches)

• WRLSCNTR Messages, page 3-151 (only Catalyst 3750 switches)

ACLMGR Messages

This section contains the access control list (ACL) manager messages. Most messages in this section are the result of a switch memory shortage, which includes hardware memory and label space but not CPU memory. Both kinds of memory shortages are described.

Error Message ACLMGR-2-NOMAP: Cannot create ACL Manager data structures for VLAN Map [chars].

Explanation The ACL manager could not allocate the data structures needed to describe a VLAN

map in a form that can be loaded into hardware. This error is most likely caused by lack of free memory. [chars] is the VLAN map name.

Recommended Action Reduce other system activity to ease memory demands.

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Error Message ACLMGR-2-NOVMR: Cannot generate hardware representation of access list

[chars]

Explanation There are insufficient resources available to create a hardware representation of the

ACL. A lack of available logical operation units or specialized hardware resources can cause this problem. Logical operation units are needed for a TCP flag match or a test other than eq (ne, gt, lt, or range) on TCP, UDP, or SCTP port numbers.

Recommended Action Modify the ACL configuration to use fewer resources, or rename the ACL with

a name or number that alphanumerically precedes the other ACL names or numbers.

Error Message ACLMGR-2-NOVLB: Cannot create memory block for VLAN [dec].

Explanation The ACL manager could not save per-VLAN information needed for its correct

operation. Some per-interface features, such as access groups or VLAN maps, will not be configured correctly. [dec] is the VLAN ID.

Recommended Action Use a less complicated configuration that requires less memory.

Error Message ACLMGR-2-NOVMR: Cannot create VMR data structures for access list

[chars].

Explanation The ACL manager was unable to allocate the value-mask result (VMR) data structures

needed to describe an ACL in a form that can be loaded into hardware. This error is most likely caused by lack of available memory. [chars] is the access-list name.

Recommended Action Use a less complicated configuration that requires less memory.

Error Message ACLMGR-3-ACLTCAMFULL: Acl Tcam Full. Drop packets on Output Acl label

[dec] on [chars] [chars].

Note This message applies to the Catalyst 3750, 3560, 2975, 2970, and 2960 switches.

Explanation There are too many ACLs configured for the platform-specific ACL TCAM table to

support. [dec] is the label number, and [chars] represents the layer. The first [chars] is for Layer 3; the second for Layer 2. If only one layer of TCAM is full, only one string is displayed, and the other string is NULL.

Recommended Action Reduce the number of IP or MAC access lists to be applied to interfaces.

Error Message ACLMGR-3-AUGMENTFAIL: Augmenting of access-map [chars] on [chars]

label [dec] failed.

3-4

Explanation The system ran out of CPU DRAM when attempting to merge internally required

elements with the configured access maps. The first [chars] is the access-map name, the second [chars] is the direction in which the map was applied (input or output), and [dec] is the label number.

Recommended Action Reduce other system activity to ease memory demands.

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Error Message ACLMGR-3-IECPORTLABELERROR: ACL labels are out-of-sync on interface

[chars], label [dec] is not available on asic [dec].

Explanation An internal software error has occurred. [chars] is the interface name. The first [dec] is

the label associated with the ACL, and the second [dec] is the ASIC number.

Recommended Action Copy the message exactly as it appears on the console or in the system log.

Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case with the TAC, or contact your Cisco technical support representative, and provide the representative with the gathered information. For more information about these online tools and about contacting Cisco, see the

Message Traceback Reports” section on page 2-7.

Error Message ACLMGR-3-INSERTFAIL: Insert of access-map [chars] #[dec] into [chars] label [dec] failed.

Explanation The system ran out of CPU memory when trying to merge sections of an access map.

The first [chars] is the map name, and the second [chars] is the direction in which the map was applied. The first [dec] is the entry number, and the second [dec] is the label number.

ACLMGR Messages

“Error

Recommended Action Reduce other system activity to ease memory demands. For example, remove

any ACLs that have been defined but are not now used. Use simpler ACLs with fewer access control entries (ACEs). Use fewer VLANs, and remove any unneeded VLANs from the VLAN database.

Error Message ACLMGR-3-INTTABLE: Not in truth table: VLMAP [dec] RACL [dec] Mcb [dec] Feat [dec].

Explanation An unrecoverable software error occurred while trying to merge the configured input

features. [dec] are internal action codes.

Recommended Action Copy the message exactly as it appears on the console or in the system log.

Research and attempt to resolve the error by using the Output Interpreter. Enter the show running-config user EXEC command to gather data that might help identify the nature of the error.

Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case with the TAC, or contact your Cisco technical support representative, and provide the representative with the gathered information. For more information about these online tools and about contacting Cisco, see the

Error Message ACLMGR-3-INVALIDPARAM: Invalid [chars] [int] encountered

Explanation The access control list (ACL) manager has encountered an invalid parameter value.

“Error Message Traceback Reports” section on page 2-7.

[chars] is the parameter name, and [int] is the parameter value.

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Recommended Action Copy the message exactly as it appears on the console or in the system log.

“Error Message Traceback Reports” section on page 2-7.

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ACLMGR Messages

Chapter 3 Message and Recovery Procedures

Error Message ACLMGR-3-MAXRECURSION: Too many ([dec]) levels of recursion while

merging ACLs (code [dec]).

Explanation The configuration is too complicated for the platform-specific ACL merge code to

support. The most likely cause is too many separate access lists in a single VLAN map or policy map. The first [dec] is the number of levels of recursion. The second [dec] is an internal code number of the merge stage that encountered the problem.

Recommended Action Reduce the number of IP or MAC access lists (considered separately) in any

one VLAN or policy map to fewer than the number of levels reported by this log message.

Error Message ACLMGR-3-MERGEFAIL: [chars] ACL merge error [dec] ([chars]) on [chars] label [dec].

Explanation The ACL manager was unable to complete the merge of the configured features into a

form suitable for loading into the hardware. Packets potentially affected by this feature will be sent to the CPU for processing instead. The most likely cause is specifying an ACL that is too large or too complex for the system. The first [chars] is the ACL-type error (ip or mac), the first [dec] is the error code, the second [chars] is the message string for the preceding error code, the second [dec] is the label number, and the third [chars] is either input or output.

Recommended Action Specify a smaller and less complicated configuration.

Error Message ACLMGR-3-NOLABEL: Cannot allocate [chars] label for interface [chars].

Explanation The ACL manager was unable to allocate a label for the features on this interface. This

means that the hardware cannot be programmed to implement the features, and packets for this interface will be filtered in software. There is a limit of 256 labels per direction. The first [chars] is the direction (input or output); the second [chars] is the interface name.

Recommended Action Use a simpler configuration. Use the same ACLs on multiple interfaces, if

possible.

Error Message ACLMGR-3-OUTTTABLE: Not in truth table: RACL [dec] VLMAP [dec].

Explanation An unrecoverable software error occurred while trying to merge the configured output

features. [dec] are internal action codes.

Recommended Action Copy the message exactly as it appears on the console or in the system log.

Research and attempt to resolve the error by using the Output Interpreter. Enter the show running-config user EXEC command to gather data that might help identify the nature of the error.

“Error Message Traceback Reports” section on page 2-7.

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Error Message ACLMGR-3-PACLTTABLE: Not in truth table: IPSrcGrd [dec] PACL [dec].

Note This message applies to the Catalyst 3750 and 3560 switches.

Explanation An unrecoverable software error occurred while trying to merge the configured port

ACL features. The first [dec] is the action specified by IP source guard, and the second [dec] is the action specified by the port ACL.

Recommended Action Copy the message exactly as it appears on the console or in the system log.

Research and attempt to resolve the error by using the Output Interpreter. Enter the show running-config user EXEC command to gather data that might help identify the nature of the error.

Error Message ACLMGR-3-QOSTTABLE: Not in truth table: ACL [dec] in map, action [dec].

ACLMGR Messages

“Error Message Traceback Reports” section on page 2-7.

Explanation A software error occurred while trying to merge a QoS policy map. The first [dec] is the

ACL number, and the second [dec] is the action corresponding to the specified ACL number.

Recommended Action Copy the message exactly as it appears on the console or in the system log.

Message Traceback Reports” section on page 2-7.

Error Message ACLMGR-3-RELOADED: Reloading [chars] label [dec] feature.

Explanation The ACL manager is now able to load more of the configured features on this label into

the hardware. One or more features had previously been unloaded because of lack of space. [chars] is the direction (input or output), and [dec] is the label number.

Recommended Action No action is required.

Error Message ACLMGR-3-UNKNOWNACTION: Unknown VMR access group action [hex].

Explanation An internal software error has occurred. [hex] is an internal action code.

Recommended Action Copy the message exactly as it appears on the console or in the system log.

Message Traceback Reports” section on page 2-7.

“Error

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AUTOQOS Messages

Error Message ACLMGR-3-UNLOADING: Unloading [chars] label [dec] feature.

Explanation The ACL manager was unable to fit the complete configuration into the hardware, so

some features will be applied in software. This prevents some or all of the packets in a VLAN from being forwarded in hardware and requires them to be forwarded by the CPU. Multicast packets might be dropped entirely instead of being forwarded. [chars] is the direction (input or output), and [dec] is the label number.

Recommended Action Use a simpler configuration. Use the same ACLs on multiple interfaces, if

possible.

AUTOQOS Messages

This section contains the automatic quality of service (auto-QoS) messages.

Error Message AUTOQOS-3-FEATURE_UNINITIALIZED: Feature not initialized in the platform, [chars].

Chapter 3 Message and Recovery Procedures

Note This message applies only to Catalyst 3550 switches.

Explanation The feature did not initialize and is not enabled on any interface. [chars] is the feature

name, which is auto-QoS.

Recommended Action If this feature does not operate, reboot the system by using the reload

privileged EXEC command. Verify that this feature is supported on your switch by checking the software configuration guide for this software release.

BACKUP_INTERFACE Messages

This section contains the Flex Link messages.

Error Message BACKUP_INTERFACE-5-PREEMPT: Preempting interface [chars] in backup pair ([chars], [chars]), preemption mode is [chars]

Explanation The switch is pre-empting the current forwarding interface in the backup interface pair.

The first [chars] is the number of the current forwarding interface. The second and third [chars] are the names of the interfaces in the backup pair, and the fourth [chars] is the pre-emption mode.

Recommended Action No action is required.

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Error Message BACKUP_INTERFACE-5-VLB_NON_TRUNK: Warning: Flexlink VLB is not allowed on non-trunk ports. Please configure [chars] to be a trunk port.

Explanation Flex Link VLB detects a nontrunk port. [chars] is the interface name.

Recommended Action Configure the interface to operate in trunking mode.

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BADTRANSCEIVER Messages

This section contains the BADTRANSCEIVER message.

Error Message BADTRANSCEIVER, PHY, LOG_WARNING: An innapropriate transceiver has been inserted in interface [chars].

Note This message applies only to Catalyst 3750 and 2975 switches.

Explanation A defective module is installed in the specified interface. [chars] is the interface.

Recommended Action Remove the transceiver. If it was purchased from Cisco, contact your Cisco

representative to have the transceiver replaced.

BSPATCH Messages

BADTRANSCEIVER Messages

This section contains the boot loader patch messages.

Error Message BSPATCH-1-RELOAD: System will reboot to activate newly patched Boot Loader.

Note This message apply only to Catalyst 3750, 3560, and 2970 switches.

Explanation The switch will automatically reboot after the boot loader is patched.

Recommended Action If this message recurs, copy it exactly as it appears on the console or in the

system log. Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case with the TAC, or contact your Cisco technical support representative, and provide the representative with the gathered information. For more information about these online tools and about contacting Cisco, see the

“Error Message Traceback Reports” section on page 2-7.

Error Message BSPATCH-1-PATCHED: Boot Loader patch ([chars]) installed.

Note This message apply only to Catalyst 3750, 3560, and 2970 switches.

Explanation A boot loader patch is installed successfully. [chars] is the SDRAM refresh timer

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Recommended Action If this message recurs, copy it exactly as it appears on the console or in the

“Error Message Traceback Reports” section on page 2-7.

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CFGMGR Messages

Error Message BSPATCH-3-FAILED: Failed to install Boot Loader patch ([chars]).

Note This message apply only to Catalyst 3750, 3560, and 2970 switches.

Explanation The switch failed to apply a boot loader patch. [chars] is the SDRAM refresh timer

Recommended Action Copy the message exactly as it appears on the console or in the system log.

Message Traceback Reports” section on page 2-7.

CFGMGR Messages

This section contains the configuration manager messages.

Chapter 3 Message and Recovery Procedures

“Error

Error Message CFGMGR-1-UNABLE_TO_SEND_RUN_CFG: unable to send running-cfg, bits: [hex], retrying...

Note This message applies only to Catalyst 3750 and 2975 switches.

Explanation The system is unsuccessfully attempting to distribute the running configuration to the

stack member switches. [hex] is the bit representation of the switch number.

Recommended Action Find out more about the error by using the show tech-support privileged

EXEC command and by copying the error message exactly as it appears on the console or system log and entering it in the Output Interpreter tool. Use the Bug Toolkit to look for similar reported problems. For more information about these online tools and about contacting Cisco, see the

“Error

Message Traceback Reports” section on page 2-7.

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Error Message CFGMGR-1-UNABLE_TO_SEND_STARTUP_CFG: unable to send startup-cfg, bits:

[hex], retrying...

Note This message applies only to Catalyst 3750 and 2975 switches.

Explanation The system is unsuccessfully attempting to distribute the startup configuration file to the

stack member switches. [hex] is the bit representation of the switch number.

Recommended Action Find out more about the error by using the show tech-support privileged EXEC

command and by copying the error message exactly as it appears on the console or system log and entering it in the Output Interpreter tool. Use the Bug Toolkit to look for similar reported problems. For more information about these online tools and about contacting Cisco, see the

Traceback Reports” section on page 2-7.

Error Message CFGMGR-3-ERROR_APPLYING_STARTUP_CFG: Error Applying Startup Config to Running Config.

CFGMGR Messages

“Error Message

Note This message applies only to Catalyst 3750 and 2975 switches.

Explanation The system encountered an error when it was automatically applying the startup

configuration to the running configuration.

Recommended Action Copy the message exactly as it appears on the console or in the system log.

“Error

Message Traceback Reports” section on page 2-7.

Error Message CFGMGR-4-MEMBER_WRITING_STARTUP_CFG: only master can do that.

Note This message applies only to Catalyst 3750 and 2975 switches.

Explanation A stack member switch attempted to write to the startup configuration file; only the

stack master can write to the startup configuration file.

Recommended Action No action is required.

Error Message CFGMGR-5-UNABLE_TO_USE_PROVISIONED_CFG: Switch [dec] will receive the

default configuration.

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Note This message applies only to Catalyst 3750 and 2975 switches.

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CFGMGR Messages

Chapter 3 Message and Recovery Procedures

Explanation The switch type of the specified switch does not match the provisioned configuration

for its switch number; therefore, the default configuration is applied to this switch. [dec] is the stack member number.

Recommended Action No action is required.

Error Message CFGMGR-6-APPLYING_RUNNING_CFG: as new master.

Note This message applies only to Catalyst 3750 and 2975 switches.

Explanation A new stack master is applying the backed-up running configuration.

Recommended Action No action is required.

Error Message CFGMGR-6-SPURIOUS_MEMBER_ADD: CFG MGR Recvd Spurious New Member

Notification: [int].

Note This message applies only to Catalyst 3750 and 2975 switches.

Explanation The configuration manager received a notification about adding a stack member switch

that already exists in the stack. [int] is the switch number.

Recommended Action If this message recurs, copy it exactly as it appears on the console or in the

“Error Message Traceback Reports” section on page 2-7.

Error Message CFGMGR-6-UNABLE_TO_NVGEN_BUSY_RUNNING_CFG: config file busy, retrying...

Note This message applies only to Catalyst 3750 and 2975 switches.

Explanation The stack master is temporarily unable to generate the stack running configuration

because another process is generating the configuration file.

Recommended Action No action is required. The action will be tried again.

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+ 146 hidden pages

Cisco 3750 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Catalyst 3750, 3560, 3550, 2975, 2970, and 2960 Switch System Message Guide

CONTENTS

Audience

Purpose

Preface

Conventions

Related Publications

Obtaining Documentation, Obtaining Support, and Security Guidelines

System Message Overview

How to Read System Messages

Error Message Traceback Reports

Output Interpreter

Bug Toolkit

Contacting TAC

Message and Recovery Procedures

ACLMGR Messages

AUTOQOS Messages

BACKUP_INTERFACE Messages

BADTRANSCEIVER Messages

BSPATCH Messages

CFGMGR Messages