Cisco 3310 Mobility Services Engine Getting Started Manual

Download

Cisco 3310 Mobility Services Engine Getting Started Guide

Americas Headquarters

Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000

800 553-NETS (6387)

Fax: 408 527-0883

Text Part Number: OL-17304-02

The following information is for FCC compliance of Class A devices: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio-frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case users will be required to correct the interference at their own expense.

The following information is for FCC compliance of Class B devices: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If the equipment causes interference to radio or television reception, which can be determined by turning the equipment off and on, users are encouraged to try to correct the interference by using one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV tech nician for help. Modifications to this product not authorized by Cisco could void the FCC approval and negate your authority to operate the product.

The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) as part of UCB’s public domain version of the UNIX operating system. All rights reserved. Copyright © 1981, Regents of the University of California. CCDE, CCSI, CCENT, Cisco Eos, Cisco HealthPresence, the Cisco logo, Cisco Lumin, Cisco Nexus, Cisco Nurse Connect, Cisco Stackpower, Cisco StadiumVision, Cisco

TelePresence, Cisco WebEx, DCE, and Welcome to the Human Network are trademarks; Changing the Way We Work, Live, Play, and Learn and Cisco Store are service marks; and Access Registrar, Aironet, AsyncOS, Bringing the Meeting To You, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, CCSP, CCVP, Cisco, the Cisco

Certified Internetwork Expert logo, Cisco IOS, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Cisco Unity, Collaboration Without Limitation, EtherFast, EtherSwitch, Event Center, Fast Step, Follow Me Browsing, FormShare, GigaDrive, HomeLink, Internet Quotient, IOS, iPhone, iQuick Study, IronPort, the IronPort PCNow, PIX, PowerPanels, ProConnect, ScriptShare, SenderBase, SMARTnet, Spectrum Expert, StackWise, The Fastest Way to Increase Your Internet Quotient, TransPath, WebEx, and the WebEx

All other trademarks mentioned in this document or website are the property of their respective owners. The use of the word partner does not impl y a partner ship relati onshi p between Cisco and any other company. (0903R)

Any Internet Protocol (IP) addresses us ed in this docu ment ar e not i ntend ed to be ac tual address es. A ny ex amples, comma nd d ispl ay outp ut, and figu res included in the document are shown for illustrative purposes only. Any use of actual IP addresses in illustrative content is unintentional and coincidental.

Cisco 3310 Mobility Services Engine Getting Started Guide

logo, LightStream, Linksys, MediaTone, MeetingPlace, MeetingPlace Chime Sound, MGX, Networkers, Networking Academy, Network Registrar,

logo are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries.

Preface vii

Purpose vii Audience vii Organization viii Conventions viii Related Documentation x Obtaining Documentation and Submitting a Service Request xi

CHAPTER

1 Cisco 3310 Mobility Services Engine Overview 1-1

Introduction 1-1 Identifying Chassis Components 1-2

Front Panel Components 1-3 Rear Panel Components 1-3 Ethernet LED Indicators 1-4

DB-9 Serial Connector Pin Assignments 1-4

2 Preparing for Installation 2-1

Safety Warnings 2-1 Safety Guidelines 2-3

General Precautions 2-3

Laser Devices 2-4

Rack Installation Safety Guidelines 2-4

Choosing a Physical Location for the Mobility Services Engine 2-5

Space and Airflow Requirements 2-5 Temperature Requirements 2-6 Power Requirements 2-6 Mobility Services Engine Power Supply 2-6 Batteries 2-6 Electrical Grounding Requirements 2-7

CHAPTER

OL-17304-02

3 Hardware Installation 3-1

Before You Begin 3-1

Tools and Supplies Needed 3-1

Cisco 3310 Mobility Services Engine Getting Started Guide

iii

Contents

System References 3-1

Installing and Removing the Rack Handles 3-2

Removing the Rack Handles 3-2 Installing the Rack Handles 3-2

CHAPTER

4 Rack Mounting 4-1

Before You Begin 4-1

Tools Needed 4-1

Unpacking the Mobility Services Engine 4-2

Package Contents 4-2 Installation Precautions 4-2 Removing and Reinstalling the Rack Handles 4-3

Removing the Rack Handles 4-3

Reinstalling the Rack Handles 4-3 Mounting the Mobility Services Engine in a Four-Post Rack 4-4

Contents of the Four-Post Installation Kit 4-4

Attaching Chassis Brackets to the Chassis 4-6

Attaching the Rail Hardware to the Rack 4-6

Installing the Chassis into the Rack 4-7

5 Initial Configuration 5-1

Requirements 5-1

CLI Console Requirements 5-1

Cisco WCS Requirements 5-2

Cisco Controller Requirements 5-2

System Configuration Parameters 5-2

Connecting and Using the CLI Console 5-3 Powering On the Mobility Services Engine 5-3 Configuring the Mobility Services Engine 5-4

Using the Setup Wizard 5-4 Configuring an NTP Server 5-12 Launching the Mobility Services Engine 5-12 Verifying the Mobility Services Engine Software State 5-13 Manually Stopping Mobility Services Engine Software 5-14 Updating Mobility Services Engine Software 5-14 Downloading Software Using Cisco WCS 5-15 Manually Downloading Software 5-15

Cisco 3310 Mobility Services Engine Getting Started Guide

OL-17304-02

Recovering a Lost Root Password 5-17

Contents

APPENDIX

NDEX

A System Specifications A-1

B Troubleshooting B-1

Checking the Basics B-1 Checking Connections and Switches B-2

OL-17304-02

Cisco 3310 Mobility Services Engine Getting Started Guide

Contents

Cisco 3310 Mobility Services Engine Getting Started Guide

OL-17304-02

Preface

This preface describes the purpose of the Cisco 3310 Mobility Services Engine Getting Started Guide, who should read it, how it is organized, and its document conventions.

This preface contains the following sections:

• Purpose, page vii

• Audience, page vii

• Organization, page viii

• Conventions, page viii

Purpose

Audience

• Obtaining Documentation and Submitting a Service Request, page xi

• Related Documentation, page x

This guide explains how to prepare your site for installation, how to install a Cisco 3310 Mobility Services Engine (hereafter called the mobility services engine) in an equipment rack, and power up the mobility services engine.

Details on running the automatic installation script and the required information for that installation script are also provided.

After installation, power up, and initial configuration are complete, refer to the following documents:

• For detailed software configuration information, refer to the Cisco Context Aware Software

Configuration Guide (see the

• For feature support and compatibility information, refer to the latest release notes for the mobility

services engine (see the

“Related Documentation” section).

OL-17304-02

This manual is written for system technicians who are responsible for installing, configuring, and troubleshooting the mobility services engine.

Cisco 3310 Mobility Services Engine Getting Started Guide

vii

Organization

This guide includes the following sections:

Chapter 1, “Cisco 3310 Mob ility Services En gine Overview,” provides a basic functional overview of

the mobility services engine and describes the hardware, major components, and the front and back panel indicators and controls.

Chapter 2, “Preparing for Installation,” contains important safety information you should know before

working with the mobility services engine.

Chapter 4, “Rack Mounting,” provides procedures for installing rail hardware on the mobility services

engine and mounting the unit in a four-post rack.

Chapter 5, “Initial Configuration,” This chapter provides procedures to po wer up and initially conf igu re

the mobility services engine.

Chapter A, “System Specifications,” provides information about cabling, power supply voltages, and

environmental specifications for the mobility services engine.

Appendix B, “Troubleshooting,” provides information to help you identify and solve problems that

might occur while you are using the mobility services engine.

Preface

Conventions

This publication uses these conventions to convey instructions and information: Command descriptions use these conventions:

• Commands and keywords are in boldface text.

• Arguments for which you supply values are in italic.

• Square brackets ([ ]) mean optional elements.

• Braces ({ }) group required choices, and vertical bars ( | ) separate the alternative elements.

• Braces and vertical bars within square brackets ([{ | }]) mean a required choice within an optional

Interactive examples use these conventions:

• Terminal sessions and system displays are in screen font.

• Information you enter is in boldface screen font.

• Non-printing characters, such as passwords or tabs, are in angle brackets (< >).

Notes, cautions, and timesavers use these conventions and symbols:

Tip Means the following will help you solve a problem. The tips information might not be troubleshooting

or even an action, but could be useful information.

element.

viii

Note Means reader take note. Notes contain helpful suggestions or references to materials not contained in

this manual.

Cisco 3310 Mobility Services Engine Getting Started Guide

OL-17304-02

Preface

Caution Means reader be careful. In this situation, you might do something that could result equipment damage

or loss of data.

Warning

Waarschuwing

Varoitus

Attention

Warnung

This warning symbol means danger. You are in a sit uation that could ca use bodily injury. Before you work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents. (To see translations of the warnings that appear in this publication, refer to the appendix “Translated Safety Warnings.”)

Dit waarschuwingssymbool betekent gevaar. U verkeert in een situatie die lichamelijk letsel kan veroorzaken. Voordat u aan enige apparatuur gaat werken, dient u zich bewust te zijn van de bij elektrische schakelingen betrokken risico’s en dient u op de hoogte te zijn van standaard maatregelen om ongelukken te voorkomen. (Voor vertalingen van de waarschuwingen die in deze publicatie verschijnen, kunt u het aanhangsel “Translated Safety Warnings” (Vertalingen van veiligheidsvoorschriften) raadplegen.)

Tämä varoitusmerkki merkitsee vaaraa. Olet tilanteessa, joka voi johtaa ruumiinvammaan. Ennen kuin työskentelet minkään laitteiston parissa, ota selvää sähkökytkentöihin liittyvistä vaaroista ja tavanomaisista onnettomuuksien ehkäisykeinoista. (Tässä julkaisussa esiintyvien varoitusten käännökset löydät liitteestä "Translated Safety Warnings" (käännetyt turvallisuutta koskevat varoitukset).)

Ce symbole d’avertissement indique un danger. Vous vous trouvez dans une situation pouvant entraîner des blessures. Avant d’accéder à cet équipement, soyez conscient des dangers posés par les circuits électriques et familiarisez-vous avec les procédures courantes de prévention des accidents. Pour obtenir les traductions des mises en garde figurant dans cette publication, veuillez consulter l’annexe intitulée «

Translated Safety Warnings » (Traduction des avis de sécurité).

Dieses Warnsymbol bedeutet Gefahr. Sie befinden sich in einer Situation, die zu einer Körperverletzung führen könnte. Bevor Sie mit der Arbeit an irgendeinem Gerät beginnen, seien Sie sich der mit elektrischen Stromkreisen verbundenen Gefahren und der Standardpraktiken zur Vermeidung von Unfällen bewußt. (Übersetzungen der in dieser Veröffentlichung enthaltenen Warnhinweise finden Sie im Anhang mit dem Titel “Translated Safety Warnings” (Übersetzung der Warnhinweise).)

Avvertenza

OL-17304-02

Advarsel

Questo simbolo di avvertenza indica un pericolo. Si è in una situazione che può causare infortuni. Prima di lavorare su qualsiasi apparecchiatura, occorre conoscere i pericoli relativi ai circuiti elettrici ed essere al corrente delle pratiche standard per la prevenzione di incidenti. La traduzione delle avvertenze riportate in questa pubblicazione si trova nell’appendice, “Translated Safety Warnings” (Traduzione delle avvertenze di sicurezza).

Dette varselsymbolet betyr fare. Du befinner deg i en situasjon som kan føre til personskade. Før du utfører arbeid på utstyr, må du være oppmerksom på de faremomentene som elektriske kretser innebærer, samt gjøre deg kjent med vanlig praksis når det gjelder å unngå ulykker. (Hvis du vil se oversettelser av de advarslene som finnes i denne publikasjonen, kan du se i vedlegget "Translated Safety Warnings" [Oversatte sikkerhetsadvarsler].)

Cisco 3310 Mobility Services Engine Getting Started Guide

Preface

Aviso

¡Advertencia!

Varning!

Este símbolo de aviso indica perigo. Encontra-se numa situação que lhe poderá causar danos fisicos. Antes de começar a trabalhar com qualquer equipamento, familiarize-se com os perigos relacionados com circuitos eléctricos, e com quaisquer práticas comuns que possam prevenir possíveis acidentes. (Para ver as traduções dos avisos que constam desta publicação, consulte o apêndice “Translated Safety Warnings” - “Traduções dos Avisos de Segurança”).

Este símbolo de aviso significa peligro. Existe riesgo para su integridad física. Antes de manipular cualquier equipo, considerar los riesgos que entraña la corriente eléctrica y familiarizarse con los procedimientos estándar de prevención de accidentes. (Para ver traducciones de las advertencias que aparecen en esta publicación, consultar el apéndice titulado “Translated Safety Warnings.”)

Denna varningssymbol signalerar fara. Du befinner dig i en situation so m ka n le da till personskada. Innan du utför arbete på någon utrustning måste du vara medveten om farorna med elkretsar och känna till vanligt förfarande för att förebygga skador. (Se förklaringar av de varningar som förekommer i denna publikation i appendix "Translated Safety Warnings" [Översatta säkerhetsvarningar].)

Obtaining Documentation and Submitting a Service Request

For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What’s revised Cisco

http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html

Subscribe to the What’s New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS version 2.0.

technical documentation, at:

New in Cisco Product Documentation, which also lists all new and

OL-17304-02

Cisco 3310 Mobility Services Engine Getting Started Guide

Preface

xii

Cisco 3310 Mobility Services Engine Getting Started Guide

OL-17304-02

Introduction

CHAPTER

Cisco 3310 Mobility Services Engine Overview

This chapter provides a basic functional overview of the mobility services engine and describes the hardware, major components, and front and back panel components.

This chapter contains the following sections:

• Introduction, page 1-1

• Identifying Chassis Components, page 1-2

• DB-9 Serial Connector Pin Assignments, page 1-4

This section briefly describes the main features of the mobil ity services engine, pro vides illust rations of the product, and diagrams showing the location of important components an d connections on the system.

Figure 1-1 shows the mobility services engine unit.

Figure 1-1 Mobility Services Engine Unit

Cisco ADE 2120

Application Deployment Engine

Series

231320

OL-17304-02

Cisco 3310 Mobility Services Engine Getting Started Guide

1-1

Identifying Chassis Components

Table 1-1 summarizes the features of th e mobility services engine.

Table 1-1 Mobility Services Engine Feature Summary

Feature Description

Processor Processor and Front Side Bus (FSB) support

Memory 4 GB (two 2 GB DIMM cards)

Video On-board video controller with DB-15 port LAN Two 10/100/1000 Gigabit Ethernet RJ45 ports Hard drives Two SATA drives (250 GB each) Peripherals One slimline optical DVD-ROM drive Power supply One 350-W power supply module Serial ports Three USB 2.0 ports (1 front, 2 rear)

Keyboard and mouse ports

Chapter 1 Cisco 3310 Mobility Services Engine Overview

Supports the Core 2 Duo E4300 (1.80GHz) Intel® processor

ECC installed

DB-9 serial console port PS/2 ports for keyboard and mouse

Identifying Chassis Components

This section helps you identify the components of your mobility services engine. If you are near the unit, you can also use the Quick Reference Label on the inside of the cover to help identify components.

This section includes the following topics:

• Front Panel Components, page 1-3

• Rear Panel Components, page 1-3

• Ethernet LED Indicators, page 1-4

• DB-9 Serial Connector Pin Assignments, page 1-4

1-2

Cisco 3310 Mobility Services Engine Getting Started Guide

OL-17304-02

Chapter 1 Cisco 3310 Mobility Services Engine Overview

281182

21 3 7 8 9 10654

1 2 4

8653

281184

Front Panel Components

Figure 1-2 indicates the mobility services engine front panel components.

Figure 1-2 Labels, LEDs, and Buttons on the Mobility Services Engine Front Panel

1 DVD -RO M dr i v e 6 System power LED 2 Product ID (PID) label 7 Not used 3 Serial number label 8 Hard disk drive activity LED 4 USB port 9 NIC1 LED (Ethernet port 0) 5 Power button 10 NIC2 LED (Ethernet port 1)

Identifying Chassis Components

Rear Panel Components

Figure 1-3 indicates the mobility services engine rear panel components.

Figure 1-3 Mobility Services Engine Rear Panel Components

1 AC power connector 6 Ethernet port 1 (NIC 2)—10/100/1000 Mb/s 2 Mouse (PS/2 connector) 7 Ethernet port 0 (NIC 1)—10/100/1000 Mb/s 3 Keyboard (PS/2 connector) 8 USB port 0 and port 1 4 Serial console port (DB-9 connector) 9 Not used 5 Video port (DB-15 connector)

OL-17304-02

Cisco 3310 Mobility Services Engine Getting Started Guide

1-3

DB-9 Serial Connector Pin Assignments

231350

1 2

Ethernet LED Indicators

The Ethernet port (NIC) includes LEDs that indicate the activity and speed of connection (Items 1 and 2 in

Figure 1-4).

Figure 1-4 Ethernet Port LEDs

Item LED State Description

1—Left LED Off No network connection

2—Right LED Off 10 Mb/s connection (if left LED is on or blinking)

Chapter 1 Cisco 3310 Mobility Services Engine Overview

Amber Network connection in place Blinking amber Transmit and receive activity

Green 100 Mb/s connection Amber 1000 Mb/s connection

DB-9 Serial Connector Pin Assignments

Table 1-2 lists the DB-9 serial console port pin assignments.

Table 1-2 DB-9 Serial Connector Pin Assignments

Pin Assignment Description

1 DCD Data carrier detect 2 RD Receive data 3 TD Tra n sm i t d a ta 4 DTR Data terminal ready 5 SG Signal ground 6 DSR Data s et ready 7 RTS Request to send 8 CTS Clear to send 9 Ring Ring indicator

1-4

Cisco 3310 Mobility Services Engine Getting Started Guide

OL-17304-02

CHAPTER

Preparing for Installation

This chapter contains important safety information you should know before working with the mobility services engine. Use the guidelines in this chapter to ensure your own personal safety and to help prot ect your device from potential damage.

This chapter contains the following sections:

• Safety Warnings, page 2-1

• Safety Guidelines, page 2-3

• Choosing a Physical Location for the Mobility Services Engine, page 2-5

Note Read the Regulatory Safety and Compliance Information for the Cisco 3310 Mobility Services Engine

document that came with your device before you begin the installation.

Safety Warnings

Before you install the device, observe the safety warnings in this section.

Warning

Before working on a system that has an on/off switch, turn OFF the power and unplug the power cord.

Statement 1

This is a Class A Information Product, when used in residential environment, it may cause radio frequency interference, under such circumstances, the user may be requested to take appropriate countermeasures.

Do not work on the system or connect or disconnect cables during periods of lightning activity.

Statement 1001

Read the installation instructions before connecting the system to the power source.

Statement 257

Statement 1004

OL-17304-02

Cisco 3310 Mobility Services Engine Getting Started Guide

2-1

Safety Warnings

Chapter 2 Preparing for Installation

Warning

To prevent bodily injury when mounting or servicing this unit in a rack, you must take special precautions to ensure that the system remains stable. The following guidelines are provided to ensure your safety:

• This unit should be mounted at the bottom of the rack if it is the only unit in the rack.

• When mounting this unit in a partial ly filled rac k, load the rac k from the bot tom to the top with t he

heaviest component at the bottom of the rack.

• If the rack is provided with stabilizing devices, install the sta bilizers before mounting or servicing

the unit in the rack. Statement 1006

There is the danger of explosion if the battery is replaced incorrectly. Replace the battery only with the same or equivalent type recommended by the manufacturer. Dispose of used batteries according to the manufacturer’s instructions.

Statement 1015

This unit is intended for installation in restricted access areas. A restricted access area can be accessed only through the use of a special tool, lock and key, or other means of security.

Statement 1017

Warning

To reduce the risk of fire, use only No. 26 AWG or larger telecommunication line cord.

Statement 1023

This equipment must be grounded. Never defeat the ground conductor or operate the equipment in the absence of a suitably installed ground conductor. Contact the appropriate electrical inspection authority or an electrician if you are uncertain that suitable grounding is available.

Statement 1024

Blank faceplates and cover panels serve three important functions: they prevent exposure to hazardous voltages and currents inside the chassis; they contain electromagnetic interference (EMI) that might disrupt other equipment; and they direct the flow of cooling air through the chassis. Do not operate the system unless all cards, faceplates, front covers, and rear covers are in place.

Statement 1029

Only trained and qualified personnel should be allowed to install, replace, or service this equipment.

Statement 1030

This product requires short-circuit (overcurrent) protection, to be provided as part of the building installation. Install only in accordance with national and local wiring regulations.

Statement 1045

2-2

Cisco 3310 Mobility Services Engine Getting Started Guide

OL-17304-02

Chapter 2 Preparing for Installation

Safety Guidelines

Warning

To prevent the system from overheating, do not operate it in an area that exceeds the maximum recommended ambient temperature of: 35° C

Statement 1047

Stability hazard. The rack stabilizing mechanism must be in place, or the rack must be bolted to the floor before you slide the unit out for servicing. Failure to stabilize the rack can cause the rack to tip over.

Statement 1048

The chassis should be mounted on a rack that is permanently affixed to the building.

This equipment is intended to be grounded to comply with emission and immunity requirements. Ensure that the switch functional ground lug is connected to earth ground during normal use.

Statement 1064

Installation of the equipment must comply with local and national electrical codes.

Statement 1049

Statement 1074

Caution There are no user-serviceable parts inside the power supply; contact Cisco when servicing is required.

Safety Guidelines

To reduce the risk of bodily injury, electrical shock, fire, and damage to the equipment, observe the precautions in this section.

General Precautions

Observe the following general precautions for working with your system:

• To reduce risk of injury from electric shock hazards, do not open the product enclosure.

• If any of the following conditions occur, unplug the product from the electrical outlet and replace

the part or contact your authorized service provider:

–

The power cable or plug is damaged.

–

An object has fallen into the product.

–

The product has been exposed to water.

–

The product has been dropped or damaged.

–

The product does not operate correctly when you follow the operating instructions.

• Keep your system components away from radiators and heat sources. Also, do not block cooling

vents.

OL-17304-02

Cisco 3310 Mobility Services Engine Getting Started Guide

2-3

Safety Guidelines

Chapter 2 Preparing for Installation

• Do not spill food or liquids on your system components, and never operate the product in a wet

environment.

• Do not push any objects into the openings of your system components. Doing so can cause fire or

electric shock by shorting out interior components.

• Use the product only with other Cisco-approved equipment.

• Use the correct external power source. Operate the product only from the type of power source

indicated on the electrical ratings label. If you are not sure of the type of power source required, consult your service representative or local power company.

• Use only Cisco approved power cables.

• To help prevent electric shock, plug the system components and peripheral power cables into

properly grounded electrical outlets. These cables are equipped with three-prong plugs to help ensure proper grounding. Do not use adapter plugs or remove the grounding prong from a cable.

• Observe power strip ratings. Make sure that the total ampere rating of all products plugged into the

power strip does not exceed 80 percent of the power strip ampere ratings limit.

• T o help protect your system components from sudden, transient increases and decreases in electrical

power, use a surge suppressor, line conditioner, or uninterruptible power supply (UPS).

• Position cables and power cords carefully; route cables and the power cord and plug so that they

cannot be stepped on or tripped over. Be sure that nothing rests on your system component s’ cables or power cord.

• Do not modify power cables or plugs. Consult a licensed electrician or your power company for site

modifications. Always follow your local or national wiring rules.

Laser Devices

The DVD of the mobility services engine contains laser devices. The DVD has no defined use on the customer site.

To reduce the risk of exposure to hazardous radiation:

• Do not try to open the product enclosure. There are no user-serviceable components inside.

• Do not operate controls, make adjustments, or perform procedures on the laser device.

• Allow only Cisco authorized service technicians to repair the laser device.

Rack Installation Safety Guidelines

Before installing your device in a rack, review the following guidelines:

• Two or more people are required to install the device in a rack.

• Ensure that the room air temperature is below 95°F (35°C).

• Do not block any air vents; usually 6 inches (15 cm) of space provides proper airflow.

• Plan the device installation starting from the bottom of the rack.

2-4

• Install the heaviest device in the bottom of the rack.

• Do not extend more than one device out of the rack at the same time.

• Remove the rack doors and side panels to provide easier access during in stalla tion.

• Connect the device to a properly grounded outlet.

Cisco 3310 Mobility Services Engine Getting Started Guide

OL-17304-02

Chapter 2 Preparing for Installation

Choosing a Physical Location for the Mobility Services Engine

• Do not overload the power outlet when installing multiple devices in the rack.

• Do not place any object weighing more than 110 lb (50 kg) on top of rack-mounted devices.

Choosing a Physical Location for the Mobility Services Engine

For maximum safety and reliability, mount the mobility services engine using the following guidelines.

Space and Airflow Requirements

Install the mobility services engine in an EIA-standard rack. One rack unit is required for each mobili ty services engine.

Ensure that the mobility services engine and all cables can reach appropriate connection points.

• The mobility services engine must be located within 328 ft (100 m) of any equipment connected to

the 10/100/1000BASE-T ports.

• The power cord must be able to reach a 110 or 220 VAC grounded electrical outlet.

Ensure that there is sufficient room at the back of the mobility services engine for all cables and connectors.

• Leave a minimum clearance of 25 in. (63.5 cm) in front of the rack.

• Leave a minimum clearance of 30 in. (76.2 cm) behind the rack.

• Leave a minimum clearance of 48 in. (121.9 cm) from the back of the rack to the back of another

rack or row of racks.

Caution To prevent Inadequate cooling and damage to the equipment, do not block the ventilation openings.

Caution Always use blanking panels to fill empty vertical spaces in the rack. This arrangement ensures proper

airflow. Using a rack without blanking panels can lead to thermal damage.

Caution When selecting a rack to use, observe the following additional requirements to ensure adequate airflow

and to prevent damage to the equipment: (1) Front and rear doors—If the rack includes closing front and rear doors, you must allow 5,350 sq. cm (830 sq. in.) of holes evenly distributed from top to bottom to permit adequate airflow (equivalent to the required 64 percent open area for v entilation). (2) Side—The clearance between the installed rack component and the side panels of the rack must be a minimum of

2.75 in. (7 cm).

OL-17304-02

Cisco 3310 Mobility Services Engine Getting Started Guide

2-5

Choosing a Physical Location for the Mobility Services Engine

Temperature Requirements

To ensure continued safe and reliable equipment operation, install or position the system in a well ventilated, climate-controlled environment.

Ensure that the ambient operating temperature remains between 50 to 95°F (10 to 35°C), taking into account the elevated temperatures that occur when equipment is installed in a rack.

Caution Do not permit th ird party equipment to impede airflo w around th e mobility services engine or to increase

the internal rack temperature beyond the allowable limits. Do not exceed the manufacturer’s temporal multi-resolution analysis (TMRA) limits.

Power Requirements

Installation of this equipment must comply with local and regional electrical regulations governing the installation of information techno logy equi pment by licensed electricians. This equipment is designed to operate in installations covered by NFPA 70, 1999 Edition (National Electric Code) and NFPA-75, 1992 (code for Protection of Electronic Computer/Data Processing Equipment). For electrical power ratings on options, refer to the product rating label or the user documentation supplied with that option.

Chapter 2 Preparing for Installation

Caution Protect the mobility services engine from power fluctuations and temporary interruptions with a

regulating uninterruptible power supply (UPS). This device protects the hardware from damage caused by power surges and voltage spikes and keeps the system in operation during a power failure.

Mobility Services Engine Power Supply

The mobility services engine has one power supply.

Caution Verify that the external power source connected to the mobility services engine matches the type of

power source indicated on the electrical ratings label. If you are not sure of the type of power source required, consult your Cisco authorized reseller or local power company.

Batteries

The mobility services engine might include a real-time clock battery or coin cell battery that contains perchlorate. If so, it might require special handling when re cycled or disposed of in California.

Refer to the following link for disposal information.

http://www.dtsc.ca.gov/HazardousWaste/Perchlorate/index.cfm

2-6

Caution Do not dispose of batteries with general household waste. Recycle them using the public collection

system.

Cisco 3310 Mobility Services Engine Getting Started Guide

OL-17304-02

Chapter 2 Preparing for Installation

Electrical Grounding Requirements

The mobility services engine must be grounded properly for proper operation and safety. In the United States, you must install the equipment in accordance with NFPA 70, 1999 Edition (National Electric Code), Article 250, as well as any local and regional building codes. In Canada, you must install the equipment in accordance with Canadian Standards Association, CSA C22.1, Canadian Electrical Code. In all other countries, you must install the equipment in accordance with any regional or national electrical wiring codes, such as the International Electrotechnical Commission (IEC) Code 364, parts 1 through 7.

Furthermore, you must verify that all power distr ibution devices used in the in stallation, such as branch wiring and receptacles, are listed or certified grounding-type devices. Because of the high ground-leakage currents associated with multiple systems connected to the same power source, Cisco recommends the use of a PDU that is either permanently wired to the building’s branch circuit or includes a nondetachable cord that is wired to an industrial-style plug. NEMA locking-style plugs or those complying with IEC 60309 are considered suitable for this purpose. Using common power outlet strips for the mobility services engine is not recommended.

Choosing a Physical Location for the Mobility Services Engine

OL-17304-02

Cisco 3310 Mobility Services Engine Getting Started Guide

2-7

Choosing a Physical Location for the Mobility Services Engine

Chapter 2 Preparing for Installation

2-8

Cisco 3310 Mobility Services Engine Getting Started Guide

OL-17304-02

Hardware Installation

This chapter includes procedures for installing and removing the rack handles of the mobility services engine system.

Note The mobility services engine does not contain user serviceable internal components.

This chapter contains the following sections:

• Before Yo u Begin, page 3-1

• Installing and Removing the Rack Handles, page 3-2

Before You Begin

Before you begin the installation, read the Regulatory Safety and Compliance Information for the Cisco 3310 Mobility Services Engine document that shipped with your device.

CHAPTER

This section contains the following topics:

• Tools and Supplies Needed, page 3-1

• System References, page 3-1

Warning

Read the installation instructions before connecting the system to the power source.

Tools and Supplies Needed

• Phillips* (cross head) screwdriver, #1 bit and #2 bit

• Antistatic wrist strap and conductive foam pad

System References

All references to left, right, front, top, and bottom assume the reader is facing the front of the mobility services engine system as it would be positioned for normal operation.

Statement 1004

OL-17304-02

Cisco 3310 Mobility Services Engine Getting Started Guide

3-1

Installing and Removing the Rack Handles

23 1119

Installing and Removing the Rack Handles

The mobility services engine is shipped with rack handles pre-installed, so that the product can be easily affixed to an equipment rack. This section includes procedures for removing and reinstalling the rack handles.

This section contains the following topics:

• Removing the Rack Handles

• Installing the Rack Handles

Removing the Rack Handles

To remove rack handles from a mobility services engine:

Step 1 Review the information in the “Safety Warnings” section on page 2-1 and the “Safety Guidelines”

section on page 2-3.

Step 2 Power down the mobility services engine and unplug all peripheral devices and the AC power cable. Step 3 Remove the two screws that hold the rack handle and the bezel in place, and remove the rack handle from

the mobility services engine as shown in

Figure 3-1.

Chapter 3 Hardware Installation

Step 4 Reattach the bezel with the screws.

Figure 3-1 Removing the Rack Handle

eries

e S

ver

Step 5 Repeat Step 3 and Step 4 on the opposite side of the system. Step 6 Plug all peripheral devices and the AC power cable into the mobility services engine.

Installing the Rack Handles

3-2

To reinstall the rack handles on a mobility services engine:

Step 1 Review the information in the “Safety Warnings” section on page 2-1 and the “Safety Guidelines”

section on page 2-3.

Step 2 Power down the device and all attached devices. Disconnect the power cord and all external cables.

Cisco 3310 Mobility Services Engine Getting Started Guide

OL-17304-02

Chapter 3 Hardware Installation

23 1118

Step 3 Remove the two screws that attach the bezel to the chassis. Step 4 Attach the rack handle to the mobility services engine with the two screws as shown in Figure 3-2.

Figure 3-2 Installing the Rack Handle

eries

e S

ver

Step 5 Repeat Step 3 and Step 4 on the opposite side of the mobility services engine. Step 6 Plug all peripheral devices and the AC power cable into the mobility services engine.

Installing and Removing the Rack Handles

OL-17304-02

Cisco 3310 Mobility Services Engine Getting Started Guide

3-3

Installing and Removing the Rack Handles

Chapter 3 Hardware Installation

3-4

Cisco 3310 Mobility Services Engine Getting Started Guide

OL-17304-02

Rack Mounting

This chapter provides procedures for installing rail hardware on the mobility services engine and for mounting the product on a four-post rack.

This chapter contains the following sections:

• Before Yo u Begin, page 4-1

• Unpacking the Mobility Services Engine, page 4-2

• Installation Precautions, page 4-2

• Removing and Reinstalling the Rack Handles, page 4-3

• Mounting the Mobility Services Engine in a Four-Post Rack, page 4-4

Before You Begin

CHAPTER

Tools Needed

Before you begin the installation, read the Regulatory Safety and Compliance Information for the Cisco 3310 Mobility Services Engine document that shipped with your device.

You need to have the following tools to complete the rack mounting procedure:

• A Phillips screwdriver (#1 bit and #2 bit)

• Four (4) rack screws

OL-17304-02

Cisco 3310 Mobility Services Engine Getting Started Guide

4-1

Unpacking the Mobility Services Engine

Follow these steps to unpack the mobility services engine.

Step 1 Open the shipping container and carefully remove the contents. Step 2 Return all packing materials to the shipping container and save it. Step 3 Ensure that all items listed in the “Package Co ntents” section are included in the shipment. Step 4 Examine each item for damage. If any item is damaged or missing, notify your authorized Cisco sales

representative.

Package Contents

Each mobility services engine package contains the following items:

• One Cisco 3310 Mobility Services Engine

Chapter 4 Rack Mounting

• AC power cord

• DB-9 serial cable for console connection with an RJ-45 to DB-9 adapter

• This guide, the Cisco 3310 Mobility Services Engine Getting Started Guide

• Four-post installation kit (optional)

Note A two-post installation kit is not offered for this product.

Installation Precautions

Before you begin the installation, review the warnings and cautions in this section.

Caution There are no user-serviceable parts inside the power supply; contact Cisco when servicing is required.

Caution The operating temperature of the mobility services engine, when installed in an equipment rack, must

not go below 50°F (10°C) or rise above 95°F (30°C). Extreme fluctuations in temperature can cause a variety of problems in your mobility services engine.

4-2

Caution The equipment rack must provide sufficient airflow to the front of the mobility services engine to

maintain proper cooling.

Cisco 3310 Mobility Services Engine Getting Started Guide

OL-17304-02

Chapter 4 Rack Mounting

23 1119

Removing and Reinstalling the Rack Handles

The mobility services engine is shipped with rack handles already inst alled, so the product can b e easily affixed to an equipment rack. This section includes procedures for removing and reinstalling the rack handles.

Removing the Rack Handles

To remove rack handles from a mobility services engine:

Step 1 Review the information in the “Safety Warnings” section on page 2-1 and the “Safety Guidelines”

section on page 2-3.

Step 2 Power off the mobility services engine and unplug all peripheral devices and the AC power cable. Step 3 Remove the two screws that hold the rack handle and the bezel in place, and remove the rack handle from

the mobility services engine as shown in

Step 4 Reattach the bezel with the screws.

Figure 4-1.

Figure 4-1 Removing the Rack Handle

eries

e S

ver

Step 5 Repeat Step 3 and Step 4 on the opposite side of the system. Step 6 Plug all peripheral devices and the AC power cable into the mobility services engine.

Reinstalling the Rack Handles

To reinstall the rack handles on a mobility services engine:

OL-17304-02

Step 1 Review the information in the “Safety Warnings” section on page 2-1 and the “Safety Guidelines”

section on page 2-3.

Step 2 Power off the device and all attached devices. Disconnect the power cord and all external cables. Step 3 Remove the two screws that attach the bezel to the chassis. Step 4 Attach the rack handle to the mobility services engine with the two screws as shown in Figure 4-2.

Cisco 3310 Mobility Services Engine Getting Started Guide

4-3

Mounting the Mobility Services Engine in a Four-Post Rack

23 1118

Figure 4-2 Installing the Rack Handle

eries

e S

ver

Step 5 Repeat Step 3 and Step 4 on the opposite side of the mobility services engine. Step 6 Plug all peripheral devices and the AC power cable into the mobility services engine.

Chapter 4 Rack Mounting

Mounting the Mobility Services Engine in a Four-Post Rack

Warning

Contents of the Four-Post Installation Kit

Statement 1048

The chassis should be mounted on a rack that is permanently affixed to the building.

Statement 1049

This section contains the following topics:

• Contents of the Four-Post Installation Kit, page 4-4

• Attaching Chassis Brackets to the Chassis, page 4-6

• Attaching the Rail Hardware to the Rack, page 4-6

• Installing the Chassis into the Rack, page 4-7

The four-post installation kit includes indi vidual left an d right slide rail assemblies and chassis brackets.

Figure 4-3 shows the details of the four-post hardware kit.

4-4

Note Each slide rail assembly consists of three pieces that slide to extend the rail to its full length. To reach

the features of the innermost piece, such as the release buttons, you must grasp the end of the innermost piece and pull it firmly out of the piece that contains it (the slide rail assembly is the top item displayed in Figure 4-3).

Cisco 3310 Mobility Services Engine Getting Started Guide

OL-17304-02

Chapter 4 Rack Mounting

Mounting the Mobility Services Engine in a Four-Post Rack

Figure 4-3 Four-Post Hardware Kit

231554

Table 4-1 Four-Post Har dware Kit

1 Rear bracket portion of the slide rail assembly 3 Chassis bracket 2 Front bracket portion of the slide rail assembly

Figure 4-4 illustrates the fasteners for the four-post rack installation.

Figure 4-4 Fasteners for Four-Post Rack Installations

21 3 5 6

81035

Item Description Quantity

1 Screw, #10-32 x 1/4-inch 8 2 Screw, #10-32 x 1/2-inch (rack screws) 10 3 Screw, #10-32 x 7/8-inch 8 4 Nut bar (not used) 4 5 Cage nut

6 Ear bracket 2

1. Cage nuts are only required when you must accommodate square holes in a rac k.

OL-17304-02

Cisco 3310 Mobility Services Engine Getting Started Guide

4-5

Mounting the Mobility Services Engine in a Four-Post Rack

231555

Attaching Chassis Brackets to the Chassis

You need the following components in order to attach the chassis brackets to the chassis:

• Chassis brackets

• Screws, 1/4-inch

To attach the hardware to the chassis, follow these steps:

Step 1 Align the chassis bracket holes with the horizontal holes on the side of the chassis, beginning with the

second hole. The release spring on the chassis bracket must point toward the rear of the mobility services engine and face away from the chassis (see

Figure 4-5 Attaching the Chassis Bracket to the Mobility Services Engine Chassis

Chapter 4 Rack Mounting

Figure 4-5).

Step 2 Attach the chassis bracket to the chassis with the 1/4-inch screws. Step 3 Attach a chassis bracket to the other side of the chassis in the same manner.

Attaching the Rail Hardware to the Rack

You need the following components in order to attach the rail hardware to a four-post rack:

• Slide rail assembly

• Rack screws

Note This procedure describes the installation of slide rail assembly in a four -po st threaded-hol e rack. If yo ur

four-post rack uses rectangular holes, ensure that you have the proper adapters in place to securely attach the slide rail assembly to the posts.

To attach the hardware to the chassis, follow these steps:

Step 1 Determine the position on the rack where you will mount the chassis. Step 2 Position the rear (adjustable) bracket on the outer side of the rear post. Attach the bracket to the post

with rack screws.

4-6

Cisco 3310 Mobility Services Engine Getting Started Guide

OL-17304-02

Chapter 4 Rack Mounting

231558

Step 3 Align the other end of the slide rail assembly to the corresponding hole on the front post. Attach the f ront

bracket to the front side of the front post with rack screws.

Step 4 Install the other slide rail assembly on the opposite side of the rack in the same manner. Ensure that the

two rails are aligned and that the ends of the rails are level.

Installing the Chassis into the Rack

Caution If you mount the sl ide rail in holes that ar e not v ertically aligned from fro nt to back, you can damage the

slide rail.

Note Lifting the chassis and attaching it to the rack is a two-person job. One person must be able to lift and

support the mobility services engine, which weighs approximately 20.0 lbs. (9 kg).

Mounting the Mobility Services Engine in a Four-Post Rack

To install the chassis into the rack, follow these steps:

Step 1 Extend the inner rail portion of the rack-mounted slide rail assembly until it locks into place. Step 2 Position the chassis so that the rear ends of the chassis bracket align with the front ends of the rail

hardware.

Step 3 Slide the chassis brackets into the slide rail assembly. (You may need to press on the release spring

(item 1 in Figure 4-6).

Figure 4-6 Sliding the Chassis Bracket into the Slide Rail Assembly

1 Spring release

OL-17304-02

Step 4 Slide the chassis bracket until the release spring clicks into place. The slide rail assembly should now

support the weight of the chassis.

Step 5 To push the chassis into the rack, press the spring release buttons on the extended slide rail assembly

(item 1 in

Figure 4-7). Then, slide the chassis in until the brackets on the chassis meet the front posts of

the rack.

Cisco 3310 Mobility Services Engine Getting Started Guide

4-7

Mounting the Mobility Services Engine in a Four-Post Rack

231559

Figure 4-7 Sliding the Chassis into the Rack

1 Spring release

Chapter 4 Rack Mounting

4-8

Cisco 3310 Mobility Services Engine Getting Started Guide

OL-17304-02

CHAPTER

Initial Configuration

This chapter describes how to initially configure your mobility services engine. This chapter contains these sections:

• Requirements, page 5-1

• Connecting and Using the CLI Console, page 5-3

• Powering On the Mobility Services Engine, page 5-3

• Configuring the Mobility Services Engine, page 5-4

• Configuring an NTP Server, page 5-12

• Launching the Mobility Services Engine, page 5-12

• Verifying the Mobility Services Engine Software State, page 5-13

• Manually Stopping Mobility Services Engine Software, page 5-14

• Updating Mobility Services Engine Software, page 5-14

• Downloading Software Using Cisco WCS, page 5-15

• Manually Downloading Software, page 5-15

• Recovering a Lost Root Password, page 5-17

Note For configuration details beyond initial installation, refer to the Cisco Context Aware Software

Configuration Guide on Cisco.com at the following link:

http://www.cisco.com/en/US/products/ps9806/tsd_products_support_series_home.html

Requirements

CLI Console Requirements

You need this equipment in order to connect to the mobility services engine console:

• VT-100 terminal emulator on a CLI console laptop, desktop, or palmtop

• A serial cable that provides a connection to the laptop, d esktop, or p almtop

OL-17304-02

Cisco 3310 Mobility Services Engine Getting Started Guide

5-1

Requirements

Cisco WCS Requirements

Cisco WCS 5.1 (or later) or an external FTP server is required for mobility services engine software updates.

Note Cisco WCS uses an internal FTP server. Third-party FTP servers cannot run on the same workstation as

the Cisco WCS because they use the same communication port.

Cisco Controller Requirements

Cisco wireless LAN controllers installed with releases 5.1 (or later) or 4.2.130 (or later) can communicate with the mobility services engine.

Note Please refer to the Release Notes for the Cisco 3310 Mobility Services Engine for software release

5.1.26.0 for compatibility by release between the mobility services engine and Cisco WCS and controller releases at the following link:

http://www.cisco.com/en/US/products/ps9742/tsd_products_support_series_home.html

Chapter 5 Initial Configuration

System Configuration Parameters

Obtain these parameters from your network administrator:

• A host name for the mobility services engine

• A broadcast address for the mobility services engine

• An IP address for the Ethernet-0 (eth0) port (located on the mobilit y services engi ne back pa nel)

• A net mask for the Ethernet-0 IP address

• An IP address for the Ethernet-0 default gateway

• An IP address for the Ethernet-1 (eth1) port (mobility services engine back panel) (installation

optional)

• A net mask for the Ethernet-1 IP address (only required if the port is used)

• An IP address for the Ethernet-1 default gateway (only required if the port is used)

Note Either the Ethernet-0 or Ethernet-1 port can be used to transmit location updates to Cisco WCS.

However, the Ethernet-0 port is generally configured to communicate with Cisco WCS and the Ethernet-1 port is generally used for out-of-band management. Both ports are configured as part of the installation script described in the “Configuring the Mobility Services Engine” section.

5-2

Cisco 3310 Mobility Services Engine Getting Started Guide

OL-17304-02

Chapter 5 Initial Configuration

Connecting and Using the CLI Console

For initial system configu ratio n, use a terminal emulator program to access the command-line interface (CLI) console. The serial console cable connects to the mobility services engine back-panel DB-9 console port. Refer to pinouts, refer to the “DB-9 Serial Connector Pin Assignments” section on page 1-4.

Use these terminal emulator settings for the CLI console session:

• 9600 baud

• 8 data bits

• No flow control

• 1 stop bit

• No parity

Figure 1-3 on page 1-3 for the location of the serial console port. For console port

Powering On the Mobility Services Engine

Connecting and Using the CLI Console

When you apply AC power to a mobility services engine, the bootup script initializes the operating system and its stored configurations. You are prompted to enter a user ID and password and enter key configuration details.

Follow these steps to power on the mobility services engine.

Step 1 Plug an AC power cord into the back of the power supplies of the mobility services engine (Figure 1-3

on page 1-3), and connect the other end to a grounded 100 to 240 VAC 50/60 Hz electrical outlet.

The end of the power cord that plugs into the mobility services engine conforms with the IEC 320 standard.

Step 2 Press the front-panel power button to turn on the mobility services engine (refer to Figure 1-2 on

page 1-3).

Step 3 At the login pro mpt, ente r the mobil ity services engine operat ing userna me and pass word. The default

username is root and the default password is password. The username and password are case sensitive. You are now logged into the mobility services engine operating system. Continue to the “Configuring the Mobility Services Engine” section.

OL-17304-02

Cisco 3310 Mobility Services Engine Getting Started Guide

5-3

Configuring the Mobility Services Engine

As part of the initial installation, you only need to minimally configure the mobility services engine using the console port. The mobility services engine provides a setup wizard to help prompt you for configuration information. All conf iguration be yond the initial setup usi ng the setup wizard can be done with Cisco WCS.

Note You must change the default root password during the initial configuration of the mobility services

engine to ensure optimum network security.

• You are prompted to change the password during the initial setup using the setup wizard.

• You can also change t he password using t he Linux com mand, passwd.

Using the Setup Wizard

The Setup Wizard pr ovides a c on ve nient script to guid e you through the initial conf iguration set tings for the mobility services engine. You can activate the Setup Wizard when using the console port.

Chapter 5 Initial Configuration

Note Cisco recommends that you configure all relev ant items during i nitial setup to ensure optimum operation

of the mobility services engine in your network. The hostname and either the Ethernet-0 (eth0) or the Ethernet-1 (eth1) port MUST always be configured during the automatic installation.

Note You can rerun the Setup Wizard at any time to add or change parameters. There is no need to reenter

values that you do not want changed during one of these updates.

Note If you do not want to configure an item, enter S or skip and you are prompted for the ne xt configuration

step. Skipped settings are retained and not modified.

Note If you want to use the default setting of an option, enter U, use , or press Enter and you are pro mpted

for the next configuration step.

To activate and use the Setup Wizard to help configure the initial configuration settings for the mo bilit y services engine, follow these steps:

Step 1 Connect your PC to the console port on the rear of the unit using a serial cable. Step 2 Activate your terminal emulator program.

5-4

Step 3 Configure your terminal emulator for the serial port settings (see the “Connecting and Using the CLI

Console” section).

Step 4 Activate the unit by pressing the Power button (on the front of the unit). Step 5 Enter the login (default is root) at the prompt.

Cisco 3310 Mobility Services Engine Getting Started Guide

OL-17304-02

Chapter 5 Initial Configuration

Step 6 Enter the password (default is password) at the prompt. Step 7 The Setup Wizard prompt appears.

Setup parameters via Setup Wizard (yes/no) [yes]:

Note The option in square brackets is the default. You can press Enter to choose that default.

a. Enter No if you want to manually set the configuration parameters (not described in this section).

b. Enter yes or press Enter if you want to activ ate and use the Setup Wizard. The follo wing text appears

Welcome to the mobility services engine setup. Please enter the requested information. At any prompt, enter ^ to go back to the previous prompt. You may exit at any time by typing <Ctrl+C>.

Configuring the Mobility Services Engine

Note Only experienced Linux system administrators should choose to manually configure the

system because Linux commands are used.

on the console.

You will be prompted to choose whether you wish to configure a parameter, skip it, or reset it to its initial default value. Skipping a parameter will leave it unchanged from its current value.

Changes made will only be applied to the system once all the information is entered and verified.

Current hostname=[localhost] Configure hostname? (Y)es/(S)kip/(U)se default [Yes]:Y

Step 8 To configure a hostname, enter Y. Step 9 Enter a hostname at the prompt. The hostname should be a unique name that can identify the device on

the network. The hostname should start with a letter , en d with a letter or number , and contain only let ters, numbers, and dashes; such as mse-nyc.

Step 10 To configure the domain name, enter Y at the prompt. Step 11 Enter a domain name for the network domain to which the mobility services engine belon gs. The domain

name should start with a letter, and it should end with a valid domain name suffix such as .com. It must contain only letters, numbers, dashes, and dots; such as cisco.com. The following text appears.

Current IP address=[10.0.132.233] Current eth0 netmask=[255.255.254.0] Current gateway address=[10.0.132.1] Enter eth0 IP address [10.0.132.233]: Configure eth0 interface parameters? (Y)es/(S)kip/(U)se default [Skip]:

OL-17304-02

Step 12 Enter Yes if you want to provide information for the Ethernet-0 (eth0) interface.

Note A network administrator can provide th e IP address, network mask , and default g atew ay address

for the Ethernet settings.

Cisco 3310 Mobility Services Engine Getting Started Guide

5-5

Configuring the Mobility Services Engine

Step 13 Enter the Ethernet-0 settings for the following prompts:

Enter an IP address for the first ethernet interface of this machine. Enter eth0 IP address [10.0.132.233]: Enter the network mask for IP address 10.0.132.233: Enter network mask [255.255.254.0]: Enter a default gateway address for this machine. Note that the default gateway must be reachable from the first ethernet interface

Enter default gateway address [10.0.132.1]:

The second ethernet interface is currently disabled for this machine. Configure eth1 interface parameters? (Y)es/(S)kip/(U)se default [Skip]:

Step 14 If you want to provide information for a second Ethernet (eth1) interface, enter Y or yes. Step 15 Enter an IP address and network mask for the second Ethernet (eth1) interface at these prompts:

Enter eth1 IP address [none]: Enter network mask [255.0.0.0]:

Step 16 If you entered an IP address and mask for the second Ethernet interface (eth1) of this machine, you can

define up to two static routing entries for that interface. Static routes are typically used in lab environments to mimic out-of-band networks and are not recommended for use within your network unless you have extensive experience with them. For the following prompts, enter the network address, network mask, and gateway address for the static route:

Enter network [none]: Enter network mask [255.0.0.0]: Enter gateway address:

Chapter 5 Initial Configuration

Note If you do not want to conf igu re an y static rout es, enter none at the f irst network address prompt.

You will not be pro mpted for the network mask and gateway address.

Note If you want to configure only one route, you can enter none when you are prompted for the

second network address.You will not be prompted for the network mask and gate way address for the second route.

Step 17 If you want to configure DNS settings, enter Y at the prompt shown below:

Domain Name Service (DNS)Setup DNS is currently enabled. No DNS servers currently defined Configure DNS related parameters? (Y)es/(S)kip/(U)se default [Skip]:Y

Step 18 Enter the DNS settings for the prompts shown below:

Enable DNS (yes/no) [yes]: Enter primary DNS server IP address: Enter backup DNS server IP address (or none) [none]:

5-6

Cisco 3310 Mobility Services Engine Getting Started Guide

OL-17304-02

Chapter 5 Initial Configuration

Step 19 To configure the current time zone, enter the appropriate settings at the prompts shown below:

Current timezone=[America/Los_Angeles] Configure timezone? (Y)es/(S)kip/(U)se default [Skip]:

Note Communications between the mobility services engine, Cisco WCS, and the controller are in

Step 20 T o conf igure the network ti me protocol (NTP) server settings, enter appropri ate settings at the follo wing

prompts:

Note The mobility services engine and its associated controllers must be mapped to the same NTP

Network Time Protocol (NTP) Setup. If you choose to enable NTP, the system time will be configured from NTP servers that you select. Otherwise, you will be prompted to enter the current date and time.

Configuring the Mobility Services Engine

universal time code (UTC). Local time zones are configured on the mobility services engine to assist network operations center personnel in locating events within logs. Configuring NTP on each system provides devices with the UTC time.

server and the same Cisco WCS server. An NTP server is required in order to automatically synchronize time between the controller, Cisco WCS, and the mobility services engine.

NTP is currently disabled. Configure NTP related parameters? (Y)es/(S)kip/(U)se default [Skip]:

Enable NTP (yes/no) [no]: Enter NTP server name or address: Enter another NTP server IP address (or none) [none]:

Step 21 To change the text in the login banner that appears when a user logs in through the console port or a

remote connection using the secure shell (SSH) protoc ol, enter appropriate settings in the prompts shown below:

Note The banner is usually used to warn users that they are entering a private system.

Current Login Banner = [Warning!] Configure login banner (Y)es/(S)kip/(U)se default [Skip]:

Enter text to be displayed as login banner. Enter a single period on a line to terminate.

Step 22 To configure and enable remote root login (access), enter Y in the prompt shown below:

Note If you enable remote root access, serial and SSH connections are supported. Local monitor and

keyboard access is disabled.

OL-17304-02

Note If you disable remote root access, then both the lo cal monitor an d ke yboar d work alo ng with t he

serial connection. SSH access is disabled.

Configure remote root access? (Y)es/(S)kip/(U)se default [Skip]:

Cisco 3310 Mobility Services Engine Getting Started Guide

5-7

Configuring the Mobility Services Engine

Step 23 Enter appropriate settings for the following prompts:

Enter whether or not you would like to allow remote root login via secure shell for this machine.

Enable remote root login (yes/no) [no]:

SSH root access is currently enabled. Configure ssh access for root (Y)es/(S)kip/(U)se default [Skip]:

Enter whether or not you would like to enable ssh root login. If you disable this option, only console root login will be possible.

Step 24 For the following prompt, enter the desired setting:

a. Enter yes to allow remote login through SSH v2 (ssh root login) in addition to console login. a. Enter no to allow root login only from the console.

Enable ssh root access (yes/no):

Note If you forget the ssh root login password, you can enter into single-user mode and change the

password. To prevent unauthorized access, you can define a password for single user mode.

Chapter 5 Initial Configuration

Step 25 To configure single user mode settings, enter the desired settings for the prompts shown below:

Single user mode password check is currently enabled. Configure single user mode password check (Y)es/(S)kip/(U)se default [Skip]: The single user mode is usually used for recovery operations. For example, when the root password is forgotten, you can log into single user mode and reset the root password. ******************************************************* !!WARNING!!

----------If single user mode password check is enabled and the root password is forgotten, the appliance will be unusable as it cannot be logged into successfully. Do not enable this option unless it is required. (Press ^ to go back to previous step.) *******************************************************

Caution If you forget the single-user mode password, you cannot log in and you will need to return your unit to

Cisco for repair. Contact Cisco Technical Assistance Center (TAC ) to arrange for a return material authorization (RMA) number.

Enable password check for single user mode login (yes/no) [yes]:

Step 26 In the enter login and password related parameter prompts shown below, enter the desired settings or

press Enter to accept the displayed value.

5-8

Note These parameter settings apply to ALL passwords that you enable and set while u sing the Setup

Wizard.

Login and password strength related parameter setup Maximum number of days a password may be used : 60 Minimum number of days allowed between password changes : 1 Minimum acceptable password length : 9 Login delay after failed login : 5

Cisco 3310 Mobility Services Engine Getting Started Guide

OL-17304-02

Chapter 5 Initial Configuration

Checking for strong passwords is currently enabled.

Configure login/password related parameters? (Y)es/(S)kip/(U)se default [Skip]: Y

Enter login and password related parameters.

Maximum number of days a password may be used(1-99999, 99999 means no expiry) [60]: Minimum number of days a password may be used(0-99999, 0 means no minimum) [1]: Minimum acceptable password length(8-10) [9]: Login delay in seconds after failed login(0-15) [5] Enable strong password checking? [yes/no] [yes]:

Step 27 To configure and define a root (superuser) password, follow these steps:

a. Enter Y or yes to enable a root password or press Enter to skip this step. b. Enter a password for the superuser and confirm it by typing it again. Your typing is not visible.

Step 28 Y ou can also configure a strong (GRand Unified Bootloader (GRUB)) password. A st rong password must

have a minimum of 9 characters and must include: two lowercase letters, two numbers, and two special characters (such as $ and #). An error message displays if you enter an inadequate password.

Caution If you forget the GRUB passwo rd, you cannot l ogin and you n eed to return your un it to Cisco for repair.

You must contact Cisc o TAC to arrange for an RMA number.

Configuring the Mobility Services Engine

Note If a strong password is not enabled, a password can be of any length.

Note Passwords defined before a strong password is set are not affected by the strong password

setting. Only those passwords that are set after the strong password is set are affected. For exampl e , strong passwords will be required for passwords set later in this script such as the Cisco WCS communication password and as passwords expire.

To configure a strong GRUB password, enter the appropriate responses to the prompts shown below:

GRUB password is not currently configured. Configure GRUB password (Y)es/(D)isable/(S)kip/(U)se default [Skip]: GRUB is the Linux bootloader. Setting a password for the GRUB loader means that each time the appliance is powered up, you will be prompted for the GRUB password you configure here. ******************************************************* !!WARNING!!

----------If the GRUB password is forgotten, the appliance will be unusable as it cannot be booted up successfully. Do not configure this option unless it is required. (Press ^ to go back to previous step.) *******************************************************

Enter a password for the grub menu.

OL-17304-02

Enter GRUB Password: Verify GRUB Password:

Password must be 9 characters long. Try again.

Cisco 3310 Mobility Services Engine Getting Started Guide

5-9

Configuring the Mobility Services Engine

Enter GRUB Password: Verify GRUB Password: UP = 2, LO = 6, DIGIT = 3, PUNCT = 0 Password must contain 2 uppercase, 2 lowercase letters, 2 digits and 2 special characters. Try again.

Enter GRUB Password: Verify GRUB Password:

Step 29 Enter Y to enable and define a Cisco WCS communication password.

Note This password does not define an individual user password for access to the Cisco WCS GUI.

This password is used for SOAP/XML authentication between systems (such as mobility services engines) and Cisco WCS.

Configure WCS communication password? (Y)es/(S)kip/(U)se default [Skip]: Enter a password for the admin user. The admin user is used by the WCS and other northbound systems to authenticate their SOAP/XML session with the server. Once this password is updated, it must correspondingly be updated on the WCS page for MSE General Parameters so that the WCS can communicate with the MSE.

Chapter 5 Initial Configuration

Step 30 At the prompts shown below, enter a password for Cisco WCS communication and confirm it by typing

it again. What you type is not visible.

Enter WCS communication password: Confirm WCS communication password:

Note It is recommended that you set a BIOS password to prevent unauthorized BIOS access.

Step 31 All of the information that was entered using the Setup Wizard appe ars on the screen. After the script

configuration appears on the screen, you must verify that all the setup information is correct. At the following prompt, enter Yes to proceed with the config uration, No to make more changes, or ^ to go back to the previous step.

Is the above information correct (yes, no, or ^):

If you enter yes, the configuration information is applied.

Note The text below illustrates an example of the settings displayed.

Please verify the following setup information.

--------------------------------------------------------------------------------------------------------

Host name= mse-nyc Domain=cisco.com Eth0 IP address=10.71.132.233, Eth0 network mask=255.255.254.0 Default gateway=10.71.132.1 Enable DNS=yes, DNS servers=10.68.226.120 Enable NTP=yes, NTP servers=1.ntp.esl.cisco.com Login banner = Cisco Mobility Service Engine. Enable Remote Root Login=no Enable SSH root access=yes Enable Single User Mode Password Check=no Password/Login parameters :

5-10

Cisco 3310 Mobility Services Engine Getting Started Guide

OL-17304-02

Chapter 5 Initial Configuration

Password min length=9 Password min days =1 Password max days =60 Failed login delay =5 Strong password checking=yes Root password is changed. GRUB password is changed. WCS password is changed.

---------------------------------------------------------------------------------------------------------

You may enter "yes" to proceed with configuration, "no" to make more changes, or "^" to go back to the previous step. Is the above information correct (yes, no, or ^):

---------------------------------------------------------------------------------------------------------

Setup will now attempt to apply the configuration. Applying hostname related parameters... Generating /etc/hosts Running hostname mse-nyc.cisco.com Generating /etc/sysconfig/network Updating /proc/sys/kernel/hostname Applying eth0 related parameters... Generating /etc/sysconfig/network-scripts/ifcfg-eth0 Applying DNS related parameters... Generating /etc/resolv.conf Restarting network services with new settings. Shutting down interface eth0: Shutting down loopback interface: Setting network parameters: Bringing up loopback interface: Bringing up interface eth0: Applying NTP related parameters... Generating /etc/ntp.conf and /etc/ntp/step-tickers Setting system clock from NTP. 11 Apr 15:56:59 ntpdate[15176]: step time server 10.68.10.80 offset -37.556823 sec Synchronizing hardware clock Generating /etc/sysconfig/clock Applying remote root login related parameters... Disabling single user mode login password check...

Configuring the Mobility Services Engine

OL-17304-02

Setting password/login parameters....

Setting root password. Changing password for user root. passwd: all authentication tokens updated successfully. Setting grub password... Setting wcs password. ***Configuration successful*** We recommend you reboot the system to ensure changes are operational. Reboot now? (yes/no) [yes]: yes Some of your changes will only take effect after the next reboot. Exiting setup script... [root@sanity-lbs setup]# Script done on Fri 11 Apr 2008 03:58:12 PM PDT

Note The message “***Configuration successful*** appears on the screen when the conf iguration is

complete.

Cisco 3310 Mobility Services Engine Getting Started Guide

5-11

Configuring an NTP Server

Step 32 Reboot the unit. Cisco recommends that you reboot the unit to ensure the settings are applied.

Note The next time you log in as root, only the Linux shell prompt appears and not the setup script.

You can rerun the Setup Wizard at any time to change settings by lo gging in as root and entering the following: /opt/mse/setup/setup.sh.

The Setup Wizard generates a log file (setup.log) that can be found at this location on the mobility services engine’s hard drive in this folder: /opt/mse/setup/.

Configuring an NTP Server

You can configure NTP servers to set up the time and date of the mobility services engine.

Note You are automatically prompted to enable NTP and enter NTP server IP addresses as part of the

automatic installation scrip t. For more deta ils on the au tomatic installa tion scrip t, refer to t he

“Configuring the Mobility Services Engine” section on page 5-4 .

Chapter 5 Initial Configuration

Note If you need to add or change an NTP server installation after a mobility services engine installation,

rerun the automatic installation script. You can configure the NTP server without adjusting the other values by just tabbing through the script. To manually rerun the Setup Wizard, log in as root and enter this command: /opt/mse/setup/setup.sh.

Note For more information on the NTP configuration, consult a Linux configuration guide.

Launching the Mobility Services Engine

To configure a mobility services engine to automatically launch after bootup enter this command:

[root@mse-server1]# chkconfig msed on

To start the image manually, enter this command:

/etc/init.d/msed start

5-12

Cisco 3310 Mobility Services Engine Getting Started Guide

OL-17304-02

Chapter 5 Initial Configuration

Verifying the Mobility Services Engine Software State

You can verify the mobility services engine software state at any time. In the mobility services engine CLI interface, enter this command:

/etc/init.d/msed status

If the mobility services engine is running, the command output looks like this example:

------------Server Config

------------Product name: Cisco Mobility Service Engine Version: 5.1.26.0 Hw Version: none Hw Product Identifier: none Hw Serial Number: none Use HTTPS: true HTTPS Port: 443 Use HTTP: false HTTP Port: 80 Legacy HTTPS: false Legacy Port: 8001 Session timeout in mins: 30 DB backup in days: 0

-------------Server Monitor

-------------Start time: Fri May 23 15:24:36 EDT 2008 Server current time: Fri May 30 19:08:15 EDT 2008 Server timezone: America/New_York Server timezone offset: -18000000

-------------Service Engine (1):

-------------NAME: Location Service VERSION: 5.1.26.0

-------------Location Service Monitor

-------------Log Modules: 262143 Log Level: INFO Days to keep events: 2 Keep absent data in mins: 1440 Restarts: 1 Used Memory (bytes): 129851856 Allocated Memory (bytes): 3087007744 Max Memory (bytes): 3087007744 DB virtual memory (kbytes): 0 DB virtual memory limit (bytes): 256000000 DB disk memory (bytes): 4128768 DB free size (kbytes): 2856 Active Elements: 0 Active Clients: 0 Active Tags: 0 Active Rogues: 0 Active Elements Limit: 18000 Active Sessions: 0 Clients Not Tracked due to the limiting: 0 Tags Not Tracked due to the limiting: 0 Rogues Not Tracked due to the limiting: 0 Total Elements Not Tracked due to the limiting: 0

OL-17304-02

Cisco 3310 Mobility Services Engine Getting Started Guide

5-13

Chapter 5 Initial Configuration

Manually Stopping Mobility Services Engine Software

If the mobility services engine is not running, the command output looks like this example:

com.aes.common.util.AesException: Failed to connect to server: http://localhost:8001

at com.aes.client.AesClient.connect(AesClient.java:218) at com.aes.location.test.AesAbstractTest.init(AesAbstractTest.java:181) at

com.aes.location.test.admin.AesTestGetServerInfo.main(AesTestGetServerInfo.java:75)

at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source) at java.lang.reflect.Method.invoke(Unknown Source) at com.zerog.lax.LAX.launch(DashoA8113) at com.zerog.lax.LAX.main(DashoA8113)

Manually Stopping Mobility Services Engine Software

The mobility services engine software automatically runs after initial configuration and after each reboot.

Follow these steps to manually stop and restart the software:

Step 1 To stop the software, enter etc/init.d/msed stop. Step 2 To verify status, enter etc/init.d/msed status. Step 3 To start the software, enter etc/init.d/msed start.

Updating Mobility Services Engine Software

You can update the mobi lity servi ces engi ne using the Cisco WCS or manually download the software using a console port connected to the mobility services engine.

Note For the latest Cisco WCS and mobility services engine compatibility and installation notes for a given

release, refer to the appropriate release note at the following link:

http://www.cisco.com/en/US/products/ps9742/tsd_products_support_series_home.html

Before downloading and updating software on the mobility services engine, note the following:

• The mobility services engine (server) image is compressed. The software image automatically

decompresses while downloading from the Cisco WCS.

• Approximately 5 minutes are required for the newly loaded mobility services engine software

version to appear on the Cisco WCS Mobility > Mobility Service Engines window.

5-14

Note The Cisco WCS queries for mobility services engine connectivity and database updates every 5 minutes

by defa ul t .

Cisco 3310 Mobility Services Engine Getting Started Guide

OL-17304-02

Chapter 5 Initial Configuration

Downloading Software Using Cisco WCS

To download software to a mobility servi ces engine using Cisco WCS, follow these steps:

Step 1 Verify that you can ping the mobility services engine from Cisco WCS or an external FTP server,

whichever you are going to use for the image download.

Step 2 In Cisco WCS, click Mobility > Mobility Service Engines. Step 3 Click the name of the mobility services engine to which you want to download software. Step 4 Click Maintenance (left panel). Step 5 Click Download Software. Step 6 To download software, do one of the following:

• T o downl oad software listed in the Cisco WCS directory, select from the uploaded images to transfer

into the server. Then, choose a binary image from the drop-down menu. Cisco WCS downloads the binary images listed in the drop-down menu into the FTP server directory

you have specified during the Cisco WCS installation.

• To use downloaded software available locally or over the network, select Browse a new software

image to transfer into the server and click Browse. Find the file and click Open.

Downloading Software Using Cisco WCS

Step 7 Enter the time in seconds (between 1 and1800) after which software download times out.

Note This time-out setting represents the total time allowed before a software download to a mob ility

services engine expires. It is not an FTP packet time-out setting.

Step 8 Click Download to send the software to the /opt/installers directory on the mobility services engine. Step 9 After the image has been transferred to the mobility services engine, log into the mobility services

engine CLI and run the installer image from the /opt/installers directory b y entering the ./.bin mse image command.

Step 10 To start running the software, enter /etc/init.d/msed start.

Note To stop running the software, enter /etc/init.d/msed stop. To check the sta tus, enter /etc/i nit.d/ msed

status.

Manually Downloading Software

If you do not want to automatically update the mobility services engine software using Cisco WCS, follow these steps to upgrade the software manually using a local (console ) or remote (SSH) connectio n.

OL-17304-02

Step 1 Transfer the new mobility services engine image onto the hard drive.

a. Log in as root, and use the binary setting to send the software image from an external FTP server

root directory.

Cisco 3310 Mobility Services Engine Getting Started Guide

5-15

Manually Downloading Software

A software image filename example is CISCO-MSE-L-K9-x-x-x-x-64bit.bin.gz and it changes with each release.

Note The mobility services engine image is compressed at this point.

Note The default login name for the FTP server is ftp-user.

Your entries should look like this example:

# cd /opt/installers # ftp <FTP Server IP address> Name: <login> Password: <password> binary get CISCO-MSE-L-K9-5-1-28-0-64bit.bin.gz <CTRL-Z> #

b. Verify that the image (CISCO-MSE-L-K9-x-x-x-x-64bit.bin.gz) is in the mobility services engine

/opt/installers directory.

c. To decompress (unzip) the image file enter:

gunzip CISCO-MSE-L-K9-x-x-x-x-64bit.bin.gz

Chapter 5 Initial Configuration

The decompression yields a bin file.

d. Make sure that the CISCO-MSE-L-K9-x-x-x-x.bin file has execute permissions for the root user. If

not, enter:

chmod 755 CISCO-MSE-L-K9-x-x-x-x.bin

Step 2 To manually stop the mobility services engine, login as root and enter:

/etc/init.d/msed stop

Step 3 To install the new mobility services engine image, enter:

/opt/installers/CISCO-MSE-L-K9-x-x-x-x.bin

Step 4 To start the new mobility services software, enter:

/etc/init.d/msed start

Caution Do not complete the next step, which uninstalls the script files, unless the system instructs you to do so.

Removing the files unnecessarily erases your historical data.

Note To uninstall the mobility services engine’s script files, enter:

/opt/mse/uninstall

5-16

Cisco 3310 Mobility Services Engine Getting Started Guide

OL-17304-02

Chapter 5 Initial Configuration

Recovering a Lost Root Password

If you lose or forget the root password for a mobility services engine, follow these steps:

Step 1 When the GRUB screen appears, press Esc to enter the boot menu.

Caution If you forget the GRUB password, you cannot log in and you will need to return your unit to Cisco for

repair. Contact Cisco TAC to arrange for an RMA number.

Step 2 Press e to edit. Step 3 Navigate to the line beginning with kernel and press e.

At the end of the line enter a space and the number one (1). Press Enter to save this change.

Step 4 Press b to b egin boot sequen ce.

At the end of the boot sequence, a shell prompt appears.

Recovering a Lost Root Password

Note The shell prompt does not appear if you have set up a single-user mode password.

Step 5 You can change the root password by entering the passwd command. Step 6 Enter and confirm the new password. Step 7 Restart the machine.

OL-17304-02

Cisco 3310 Mobility Services Engine Getting Started Guide

5-17

Recovering a Lost Root Password

Chapter 5 Initial Configuration

5-18

Cisco 3310 Mobility Services Engine Getting Started Guide

OL-17304-02

APPENDIX

System Specifications

Table A-1 describes the system specifications for the mobility services engine.

Table A-1 Specifications

Dimensions 1.7 in. high (4.3 cm)

17 in. wide (43.2 cm)

20 in. deep (50.8 cm) Weight 20 lbs (9 kg) Power consumption 540 W (maximum input, power supply rating)

350 W (maximum output, power supply rating)

Power factor correction Vol ta ge Input low range—90 to 127 (nominal) VAC; 47 to 63 Hz

Input high range—180 to 264 (nominal) VAC; 47 to 63 Hz Temperature Non-operating –40 to 158°F (–40° to 70°C)

Operating 50 to 95 °F (10° to 35°C), with the maximum rate

of change not to exceed 50°F (10° C) per hour

Humidity Non-operating—90% relative humidity, non-condensing at

95°F (35°C ) Altitude 2000 m at 104°F (40°C) Shock Operating—2.0 g, 11 msec, 1/2 sine

Packaged—Operational after a 24-inch free fall Acoustic noise 7 Bels in sound power for a typical office ambient temperature of

65 to 75°F (18 to 24°C)

OL-17304-02

Note Peripheral operation might change the noise level

Electrostatic discharge (ESD) Tested to 15 kilovolts (kV) with no component damage Hard disk Quantity—Two drives

Interface type—Serial-ATA (SATA300)

Capacity—250 GB (each) DVD-ROM 8X DVD read, 24X CD read Ethernet NIC Two 10/100/1000BASE-T Ethernet (NIC) ports

Two RJ-45 connectors Serial port DB-9 connector for console port and serial communications Video port DB-15 connector

Cisco 3310 Mobility Services Engine Getting Started Guide

A-1

Appendix A System Specifications

A-2

Cisco 3310 Mobility Services Engine Getting Started Guide

OL-17304-02

Troubleshooting

If your system is not working as expected, begin troubleshooting by following the procedures in this appendix. This appendix guides you through some ini tial checks and procedures that can help you solv e some basic system problems.

This appendix contains the following sections:

• Checking the Basics, page B-1

• Checking Connections and Switches, page B-2

Checking the Basics

To solve some basic system problems, follow these steps:

Step 1 Was an alert message issued by the system software?

Yes—Check the component named in the alert message.

APPENDIX

No—Go to Step 2.

Step 2 Visually inspect the chassis. Is the system wet or damaged?

Yes—Liquid spills, splashes, and excessive humidity can cause damage to the system. If an external device such as an external drive gets wet, contact your service representative for instructions.

If the chassis was dropped or damaged while being moved, you should check the system to see if it functions properly. If an external device attached to the system is dropped or damaged, contact your service representative for instructions (refer to the

Request” section on page xi).

No—Go to Step 3.

Step 3 Perform the steps in Checking Connections and Switches, page B-2

Is the problem resolved? Yes—The power to the system was faulty, or the connections to the system were loose. You have fixed

the problem. No—Go to Step 4.

“Obtaining Documentation and Submitting a Service

OL-17304-02

Cisco 3310 Mobility Services Engine Getting Started Guide

B-1

Checking Connections and Switches

Step 4 V e rify the setting s in the system setu p program. F or de tail s, refer to the software configuration guide or

user guide that corresponds to the version of soft w are you are ru nning on you r system (see the

Documentation” section on page x).

Did the system complete the boot routine?

Yes—The system configuration information was incorrect. You have fixed the problem. No—Call your service representative (refer to the “Obtaining Documentation and Submitting a Service

Request” section on page xi).

Checking Connections and Switches

Improperly set switches and controls and loose or improperly connected cables are the most likely source of problems for the chassis or other external equipment. A quick check of all the switches, controls, and cable connections can easily solve these problems. (Refer to front panel controls and indicators. Refer to Figure 1-3 on page 1-3 for the location of back panel connections on the system.)

To check all the connections and switches, follow these steps:

Appendix B Troubleshooting

“Related

Figure 1-2 on page 1-3 for the location of

Step 1 Power down the system, including any attached peripherals such as external drives. Disconnect the

power cable from the electrical outlet.

Step 2 If the system is connected to a power strip (or power distribution unit ), turn the power strip off and then

on again. Is the power strip receiving power?

Yes. Go to Step 5. No. Go to Step 3.

Step 3 Plug the power strip into another electrical outlet.

Is the power strip receiving power?

Yes. The original electrical outlet probably does not function. Use a different electrical outlet. No. Go to Step 4.

Step 4 Plug a system that you know works into the electrical outlet.

Does the system receive power?

Yes. The power strip is probably not functioning properly. Use another power strip. No. Go to Step 5.

Step 5 Reconnect the system to the electrical ou tlet or power strip.

Make sure that all connections fit tightly tog ether.

Step 6 Power up the system.

Is the problem resolved?

B-2

Yes. The connections were loose. You have fixed the problem. No. Call your service representative. (Refer to the “Obtaining Documentation and Submitting a Service

Request” section on page xi.)

Cisco 3310 Mobility Services Engine Getting Started Guide

OL-17304-02

INDEX

AC power connector location 1-3

chassis bracket

attaching for four-post installation 4-6

four-post hardware kit 4-5 chassis installation, four-post rails 4-7 connectors, location of 1-3

dimensions A-1 DVD-ROM drive 1-3

serial port types 1-2 video controller 1-2

four-post installation

attaching chassis bracket 4-6 attaching rail hardware 4-6 installing chassis into rack 4-7

front panel LEDs and buttons 1-3

hard disk

activity LED 1-3 features 1-2

humidity specifications A-1

keyboard port location 1-3

electrostatic discharge A-1 Ethernet (NIC)

front panel LEDs 1-3

port locations 1-3

rear panel connectors and LEDs 1-4

features

dimensions A-1

hard disk 1-2

LAN controller 1-2

memory 1-2

processor 1-2

OL-17304-02

label

product ID (PID) 1-3

product serial number 1-3 LAN controller 1-2 LEDs

Ethernet (NIC) 1-3, 1-4

hard disk activity 1-3

system power 1-3

memory 1-2

Cisco 3310 Mobility Services Engine Getting Started Guide

IN-1

Index

mouse port location 1-3

NIC LEDs

front panel 1-3 rear panel connectors 1-4

noise specifications A-1

ports, location of 1-3 power button location 1-3 power connector location 1-3 processor 1-2 product ID (PID) label 1-3 product serial number label 1-3

temperature, operating and non-operating A-1 tools, required

for component installation 3-1

tools needed 4-1

USB port

front panel location 1-3 rear panel locations 1-3

video controller 1-2 video port location 1-3

rack handles

installing 3-2, 4-3 removing 3-2, 4-3

rail

attaching to four-post rack 4-6

rear panel connectors 1-3

serial number label 1-3 serial port

locations of 1-3

types 1-2 shock specifications A-1 specifications, system A-1 system power LED 1-3

weight A-1

IN-2

Cisco 3310 Mobility Services Engine Getting Started Guide

OL-17304-02

Cisco 3310 Mobility Services Engine Getting Started Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Cisco 3310 Mobility Services Engine Getting Started Guide

CONTENTS

Preface

Purpose

Audience

Organization

Conventions

Related Documentation

Obtaining Documentation and Submitting a Service Request

Introduction

Cisco 3310 Mobility Services Engine Overview

Identifying Chassis Components

Front Panel Components

Rear Panel Components

DB-9 Serial Connector Pin Assignments

Ethernet LED Indicators

Preparing for Installation

Safety Warnings

Safety Guidelines

General Precautions

Laser Devices

Rack Installation Safety Guidelines

Choosing a Physical Location for the Mobility Services Engine

Space and Airflow Requirements

Temperature Requirements

Power Requirements

Mobility Services Engine Power Supply

Batteries

Electrical Grounding Requirements

Hardware Installation

Before You Begin

Tools and Supplies Needed

System References

Installing and Removing the Rack Handles

Removing the Rack Handles

Installing the Rack Handles

Rack Mounting

Before You Begin

Tools Needed

Unpacking the Mobility Services Engine

Package Contents

Installation Precautions

Removing and Reinstalling the Rack Handles

Removing the Rack Handles

Reinstalling the Rack Handles

Mounting the Mobility Services Engine in a Four-Post Rack

Contents of the Four-Post Installation Kit

Attaching Chassis Brackets to the Chassis

Attaching the Rail Hardware to the Rack

Installing the Chassis into the Rack

Initial Configuration

Requirements

CLI Console Requirements

Cisco WCS Requirements

Cisco Controller Requirements

System Configuration Parameters

Connecting and Using the CLI Console

Powering On the Mobility Services Engine

Configuring the Mobility Services Engine

Using the Setup Wizard

Configuring an NTP Server

Launching the Mobility Services Engine

Verifying the Mobility Services Engine Software State

Manually Stopping Mobility Services Engine Software

Updating Mobility Services Engine Software

Downloading Software Using Cisco WCS

Manually Downloading Software

Recovering a Lost Root Password

System Specifications

Troubleshooting

Checking the Basics

Checking Connections and Switches

INDEX