Cisco Systems 1760 User Manual 2

Cisco 1760 Modular Access Router Hardware Installation Guide
Corporate Headquarters
Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000
Fax: 408 526-4100
Customer Order Number: DOC-7813342= Text Part Number: 78-13342-03
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.
THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY, CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY.
The following information is for FCC compliance of Class A devices: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio-frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case users will be required to correct the interference at their own expense.
The following information is for FCC compliance of Class B devices: The equipment described in this manual generates and may radiate radio-frequency energy. If it is not installed in accordance with Cisco’s installation instructions, it may cause interference with radio and television reception. This equipment has been tested and found to comply with the limits for a Class B digital device in accordance with the specifications in part 15 of the FCC rules. These specifications are designed to provide reasonable protection against such interference in a residential installation. However, there is no guarantee that interference will not occur in a particular installation.
Modifying the equipment without Cisco’s written authorization may result in the equipment no longer complying with FCC requirements for Class A or Class B digital devices. In that event, your right to use the equipment may be limited by FCC regulations, and you may be required to correct any interference to radio or television communications at your own expense.
You can determine whether your equipment is causing interference by turning it off. If the interference stops, it was probably caused by the Cisco equipment or one of its peripheral devices. If the equipment causes interference to radio or television reception, try to correct the interference by using one or more of the following measures:
• Turn the television or radio antenna until the interference stops.
• Move the equipment to one side or the other of the television or radio.
• Move the equipment farther away from the television or radio.
• Plug the equipment into an outlet that is on a different circuit from the television or radio. (That is, make certain the equipment and the television or radio are on circuits controlled by different circuit breakers or fuses.)
Modifications to this product not authorized by Cisco Systems, Inc. could void the FCC approval and negate your authority to operate the product.
The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) as part of UCB’s public domain version of the UNIX operating system. All rights reserved. Copyright © 1981, Regents of the University of California.
NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED “AS IS” WITH ALL FAULTS. CISCO AND THE ABOVE-NAMED SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE.
IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
CCSP, CCVP, the Cisco Square Bridge logo, Follow Me Browsing, and StackWise are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn, and iQuick Study are service marks of Cisco Systems, Inc.; and Access Registrar, Aironet, ASIST, BPX, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Cisco Unity, Empowering the Internet Generation, Enterprise/Solver, EtherChannel, EtherFast, EtherSwitch, Fast Step, FormShare, GigaDrive, GigaStack, HomeLink, Internet Quotient, IOS, IP/TV, iQ Expertise, the iQ logo, iQ Net Readiness Scorecard, LightStream, Linksys, MeetingPlace, MGX, the Networkers logo, Networking Academy, Network Registrar, Packet, PIX, Post-Routing, Pre-Routing, ProConnect, RateMUX, ScriptShare, SlideCast, SMARTnet, StrataView Plus, TeleRouter, The Fastest Way to Increase Your Internet Quotient, and TransPath are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries.
All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0502R)
Cisco 1760 Modular Access Router Hardware Installation Guide
Copyright © 2005, Cisco Systems, Inc. All rights reserved.
Preface xi
Audience and Scope xi
Organization xi
Related Documentation xii
Conventions xiii
Notes, Cautions, and Warnings xiii Warning Definition xiv Commands xxii
Obtaining Documentation xxii
Cisco.com xxiii Documentation DVD xxiii Ordering Documentation xxiii

CONTENTS

CHAPTER
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Documentation Feedback xxiv
Cisco Product Security Overview xxiv
Reporting Security Problems in Cisco Products xxv
Obtaining Technical Assistance xxv
Cisco Technical Support Website xxvi Submitting a Service Request xxvi Definitions of Service Request Severity xxvii
Obtaining Additional Publications and Information xxviii
1 Cisco 1760 Router Overview 1-1
Key Features 1-2
Ports and LEDs 1-3
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Contents
Ports 1-4 System LEDs 1-5 Ethernet LEDs 1-5 WIC/VIC LEDs 1-6
Router Memory 1-9
Types of Memory 1-9 Amounts of Memory 1-10
Unpacking the Router 1-11
Additional Required Equipment 1-12
CHAPTER
CHAPTER
2 Installation 2-1
Before Installing the Router 2-1
Mounting the Router in a Rack 2-2
Attaching Brackets to the Router 2-3 Attaching Brackets to the Rack 2-5 Attaching the Optional Cable Guide 2-5
Connecting the Router to Your Local Network 2-6
Installing WICs and VICs 2-8
Safety Information 2-8
Connecting Power to the Router 2-11
Verifying the Installation 2-12
Optional Installation Steps 2-13
Connecting a PC 2-13 Connecting a Modem 2-14
3 Troubleshooting 3-1
Contacting Your Cisco Reseller 3-1
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Recovering a Lost Password 3-2
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Determining the Configuration Register Value 3-2 Resetting the Router 3-4 Resetting the Password 3-6 Resetting the Configuration Register Value 3-6
Problem-Solving 3-7
OK LED Diagnostics 3-7 Troubleshooting WICs and VICs 3-8 Troubleshooting the Power System 3-12 Troubleshooting ISDN 3-13 Fan Behavior 3-15
Contents
APPENDIX
APPENDIX
APPENDIX
A Technical Specifications A-1
B Cabling Specifications B-1
Ethernet Cables B-1
Ethernet Network Cabling Guidelines B-2
Console Cable and Adapter B-3
VIC Cables and Pinouts B-3
Cables and Pinouts for 2-Port ISDN BRI Card B-5
C Installing and Upgrading Memory and Packet Voice Data Modules C-1
Safety Information C-1
Opening the Chassis C-3
Locating Modules C-4
Installing a DIMM C-4
Installing a SIMM C-6
Installing a PVDM C-7
Closing the Chassis C-10
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Contents
APPENDIX
APPENDIX
I
NDEX
D Installing the Virtual Private Network Module D-1
Before You Begin D-1
VPN Module Parts D-1 Safety Warnings D-2 Preventing Electrostatic Discharge Damage D-3
Installing the VPN Module in a Cisco 1760 Router D-4
Opening the Cisco 1760 Chassis D-4 Installing the VPN Module D-6 Closing the Cisco 1760 Chassis D-9
E Installing the Echo Canceler Expansion Modules on Cisco Interface
Cards
E-1
Multiflex Trunk Interface Cards E-1 Echo E-2 Echo Canceler Expansion Modules E-2 Installing and Configuring the Echo Canceler Expansion Modules E-3
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Preface

This section discusses the intended audience, scope, and organization of the Cisco 1760 Router Hardware Installation Guide and defines the conventions used to convey instructions and information.

Audience and Scope

This guide is for users who have some experience installing and maintaining networking hardware. We assume that Cisco 1760 router users are familiar with the terminology and concepts of local Ethernet and wide-area networking.
This guide describes the functional and physical features of the Cisco 1760 router and provides installation procedures, troubleshooting information, technical specifications, and cable and connector guidelines and specifications.

Organization

This guide is organized as follows:
Chapter 1, “Cisco 1760 Router Overview,” describes the router features,
LEDs, and connectors.
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Chapter 2, “Installation,” describes how to install the router by connecting
cables and power, and tells how to install WAN interface cards (WICs) and voice interface cards (VICs).
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Related Documentation

Preface
Chapter 3, “Troubleshooting,” describes some problems that you might have
with the router and how to solve these problems.
Appendix A, “Technical Specifications,” lists the physical characteristics,
environmental requirements, and power specifications for the router.
Appendix B, “Cabling Specifications,” describes the cables and cabling
guidelines for the router.
Appendix C, “Installing and Upgrading Memory and Packet Voice Data
Modules,” describes how to install or upgrade memory or data modules in
your router.
Appendix D, “Installing the Virtual Private Network Module,” describes how
to install the Virtual Private Network (VPN) module in the router.
Appendix E, “Installing the Echo Canceler Expansion Modules on Cisco
Interface Cards,” provides information about the echo canceler expansion
modules that are available for use on the 1-port RJ-48 T1/E1 multiflex trunk (VWIC2-1MFT-T1/E1), and on the 2-port RJ-48 T1/E1 multiflex trunk (VWIC2-2MFT-T1/E1) interface cards.
Related Documentation
The following publications provide related information on this product:
Quick Start Guide for Installing Your Cisco 1760 Modular Access Router,
which came with your router, explains how to install voice hardware and how to configure the router for a Voice-over-IP (VoIP) network.
Cisco 1700 Router Software Configuration Guide describes some common
network scenarios and how to use the Cisco IOS command-line interface (CLI) to configure the router in these scenarios.
Cisco 1751 Router Software Configuration Guide provides instructions on
how to use Cisco IOS software to configure voice interfaces and virtual LANs (VLANs). The configuration information in this document also applies to the Cisco 1760 router.
Cisco 1- and 2-port T1/E1 Multiflex Voice/WAN Interface Cards for the Cisco
1751 and 1760 Routers provides information about the Cisco 1-port and the Cisco 2-port multiflex trunk interface cards.
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Preface
Cisco WAN Interface Cards Hardware Installation Guide describes how to
install and configure the WICs and VICs that are supported by the Cisco 1760 router.
Cisco IOS command reference and configuration guides provide complete
information about all Cisco IOS CLI commands and how to use them, as well as information on designing and configuring LANs and WANs.

Conventions

This guide uses the following conventions for information and instructions.

Notes, Cautions, and Warnings

Notes, cautions, and warnings use the following conventions and symbols:
Note Means reader take note. Notes contain helpful suggestions or references to
materials not contained in this manual.
Conventions
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Caution This caution symbol means reader be careful. In this situation, you might do
something that could result in equipment damage or loss of data.
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Conventions

Warning Definition

Preface
Warning
Waarschuwing
Varoitus
IMPORTANT SAFETY INSTRUCTIONS
This warning symbol means danger. You are in a situation that could cause bodily injury. Before you work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents. Use the statement number provided at the end of each warning to locate its translation in the translated safety warnings that accompanied this device.
SAVE THESE INSTRUCTIONS
BELANGRIJKE VEILIGHEIDSINSTRUCTIES
Dit waarschuwingssymbool betekent gevaar. U verkeert in een situatie die lichamelijk letsel kan veroorzaken. Voordat u aan enige apparatuur gaat werken, dient u zich bewust te zijn van de bij elektrische schakelingen betrokken risico's en dient u op de hoogte te zijn van de standaard praktijken om ongelukken te voorkomen. Gebruik het nummer van de verklaring onderaan de waarschuwing als u een vertaling van de waarschuwing die bij het apparaat wordt geleverd, wilt raadplegen.
BEWAAR DEZE INSTRUCTIES
TÄRKEITÄ TURVALLISUUSOHJEITA
Tämä varoitusmerkki merkitsee vaaraa. Tilanne voi aiheuttaa ruumiillisia vammoja. Ennen kuin käsittelet laitteistoa, huomioi sähköpiirien käsittelemiseen liittyvät riskit ja tutustu onnettomuuksien yleisiin ehkäisytapoihin. Turvallisuusvaroitusten käännökset löytyvät laitteen mukana toimitettujen käännettyjen turvallisuusvaroitusten joukosta varoitusten lopussa näkyvien lausuntonumeroiden avulla.
Statement 1071
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SÄILYTÄ NÄMÄ OHJEET
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Preface
Conventions
Attention
Warnung
Avvertenza
IMPORTANTES INFORMATIONS DE SÉCURITÉ
Ce symbole d'avertissement indique un danger. Vous vous trouvez dans une situation pouvant entraîner des blessures ou des dommages corporels. Avant de travailler sur un équipement, soyez conscient des dangers liés aux circuits électriques et familiarisez-vous avec les procédures couramment utilisées pour éviter les accidents. Pour prendre connaissance des traductions des avertissements figurant dans les consignes de sécurité traduites qui accompagnent cet appareil, référez-vous au numéro de l'instruction situé à la fin de chaque avertissement.
CONSERVEZ CES INFORMATIONS
WICHTIGE SICHERHEITSHINWEISE
Dieses Warnsymbol bedeutet Gefahr. Sie befinden sich in einer Situation, die zu Verletzungen führen kann. Machen Sie sich vor der Arbeit mit Geräten mit den Gefahren elektrischer Schaltungen und den üblichen Verfahren zur Vorbeugung vor Unfällen vertraut. Suchen Sie mit der am Ende jeder Warnung angegebenen Anweisungsnummer nach der jeweiligen Übersetzung in den übersetzten Sicherheitshinweisen, die zusammen mit diesem Gerät ausgeliefert wurden.
BEWAHREN SIE DIESE HINWEISE GUT AUF.
IMPORTANTI ISTRUZIONI SULLA SICUREZZA
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Questo simbolo di avvertenza indica un pericolo. La situazione potrebbe causare infortuni alle persone. Prima di intervenire su qualsiasi apparecchiatura, occorre essere al corrente dei pericoli relativi ai circuiti elettrici e conoscere le procedure standard per la prevenzione di incidenti. Utilizzare il numero di istruzione presente alla fine di ciascuna avvertenza per individuare le traduzioni delle avvertenze riportate in questo documento.
CONSERVARE QUESTE ISTRUZIONI
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Conventions
Preface
Advarsel
Aviso
¡Advertencia!
VIKTIGE SIKKERHETSINSTRUKSJONER
Dette advarselssymbolet betyr fare. Du er i en situasjon som kan føre til skade på person. Før du begynner å arbeide med noe av utstyret, må du være oppmerksom på farene forbundet med elektriske kretser, og kjenne til standardprosedyrer for å forhindre ulykker. Bruk nummeret i slutten av hver advarsel for å finne oversettelsen i de oversatte sikkerhetsadvarslene som fulgte med denne enheten.
TA VARE PÅ DISSE INSTRUKSJONENE
INSTRUÇÕES IMPORTANTES DE SEGURANÇA
Este símbolo de aviso significa perigo. Você está em uma situação que poderá ser causadora de lesões corporais. Antes de iniciar a utilização de qualquer equipamento, tenha conhecimento dos perigos envolvidos no manuseio de circuitos elétricos e familiarize-se com as práticas habituais de prevenção de acidentes. Utilize o número da instrução fornecido ao final de cada aviso para localizar sua tradução nos avisos de segurança traduzidos que acompanham este dispositivo.
GUARDE ESTAS INSTRUÇÕES
INSTRUCCIONES IMPORTANTES DE SEGURIDAD
Este símbolo de aviso indica peligro. Existe riesgo para su integridad física. Antes de manipular cualquier equipo, considere los riesgos de la corriente eléctrica y familiarícese con los procedimientos estándar de prevención de accidentes. Al final de cada advertencia encontrará el número que le ayudará a encontrar el texto traducido en el apartado de traducciones que acompaña a este dispositivo.
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GUARDE ESTAS INSTRUCCIONES
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Preface
Conventions
Varning!
VIKTIGA SÄKERHETSANVISNINGAR
Denna varningssignal signalerar fara. Du befinner dig i en situation som kan leda till personskada. Innan du utför arbete på någon utrustning måste du vara medveten om farorna med elkretsar och känna till vanliga förfaranden för att förebygga olyckor. Använd det nummer som finns i slutet av varje varning för att hitta dess översättning i de översatta säkerhetsvarningar som medföljer denna anordning.
SPARA DESSA ANVISNINGAR
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Conventions
Preface
xviii
Aviso
INSTRUÇÕES IMPORTANTES DE SEGURANÇA
Este símbolo de aviso significa perigo. Você se encontra em uma situação em que há risco de lesões corporais. Antes de trabalhar com qualquer equipamento, esteja ciente dos riscos que envolvem os circuitos elétricos e familiarize-se com as práticas padrão de prevenção de acidentes. Use o número da declaração fornecido ao final de cada aviso para localizar sua tradução nos avisos de segurança traduzidos que acompanham o dispositivo.
GUARDE ESTAS INSTRUÇÕES
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Preface
Conventions
Advarsel
VIGTIGE SIKKERHEDSANVISNINGER
Dette advarselssymbol betyder fare. Du befinder dig i en situation med risiko for legemesbeskadigelse. Før du begynder arbejde på udstyr, skal du være opmærksom på de involverede risici, der er ved elektriske kredsløb, og du skal sætte dig ind i standardprocedurer til undgåelse af ulykker. Brug erklæringsnummeret efter hver advarsel for at finde oversættelsen i de oversatte advarsler, der fulgte med denne enhed.
GEM DISSE ANVISNINGER
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Conventions
Preface
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Conventions
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Obtaining Documentation

Commands

Preface
Table 1 describes the syntax used with the commands in this document.
Table 1 Command Syntax Guide
Convention Description
boldface Commands and keywords.
italic Command input that is supplied by you.
[ ] Keywords or arguments that appear within square
brackets are optional.
{x | x | x} A choice of keywords (represented by x) appears in
braces separated by vertical bars. You must select one.
^ or Ctrl Represent the key labeled Control. For example, when
you read ^D or Ctrl-D, you should hold down the Control key while you press the D key.
screen font
boldface screen font
< > Nonprinting characters, such as passwords, appear in
[ ] Default responses to system prompts appear in square
Examples of information displayed on the screen.
Examples of information that you must enter.
angled brackets.
brackets.
Obtaining Documentation
Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems.
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Preface

Cisco.com

You can access the most current Cisco documentation at this URL:
http://www.cisco.com/univercd/home/home.htm
You can access the Cisco website at this URL:
http://www.cisco.com
You can access international Cisco websites at this URL:
http://www.cisco.com/public/countries_languages.shtml

Documentation DVD

Cisco documentation and additional literature are available in a Documentation DVD package, which may have shipped with your product. The Documentation DVD is updated regularly and may be more current than printed documentation. The Documentation DVD package is available as a single unit.
Registered Cisco.com users (Cisco direct customers) can order a Cisco Documentation DVD (product number DOC-DOCDVD=) from the Ordering tool or Cisco Marketplace.
Obtaining Documentation
Cisco Ordering tool:
http://www.cisco.com/en/US/partner/ordering/
Cisco Marketplace:
http://www.cisco.com/go/marketplace/

Ordering Documentation

You can find instructions for ordering documentation at this URL:
http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm
You can order Cisco documentation in these ways:
Registered Cisco.com users (Cisco direct customers) can order Cisco product
documentation from the Ordering tool:
http://www.cisco.com/en/US/partner/ordering/
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Documentation Feedback

Nonregistered Cisco.com users can order documentation through a local
account representative by calling Cisco Systems Corporate Headquarters (California, USA) at 408 526-7208 or, elsewhere in North America, by calling 1 800 553-NETS (6387).
Documentation Feedback
You can send comments about technical documentation to bug-doc@cisco.com.
You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:
Cisco Systems Attn: Customer Document Ordering 170 West Tasman Drive San Jose, CA 95134-9883
We appreciate your comments.
Preface

Cisco Product Security Overview

Cisco provides a free online Security Vulnerability Policy portal at this URL:
http://www.cisco.com/en/US/products/products_security_vulnerability_policy.ht ml
From this site, you can perform these tasks:
Report security vulnerabilities in Cisco products.
Obtain assistance with security incidents that involve Cisco products.
Register to receive security information from Cisco.
A current list of security advisories and notices for Cisco products is available at this URL:
http://www.cisco.com/go/psirt
If you prefer to see advisories and notices as they are updated in real time, you can access a Product Security Incident Response Team Really Simple Syndication (PSIRT RSS) feed from this URL:
http://www.cisco.com/en/US/products/products_psirt_rss_feed.html
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Preface

Reporting Security Problems in Cisco Products

Cisco is committed to delivering secure products. We test our products internally before we release them, and we strive to correct all vulnerabilities quickly. If you think that you might have identified a vulnerability in a Cisco product, contact PSIRT:
Emergencies— security-alert@cisco.com
Nonemergencies— psirt@cisco.com
Tip We encourage you to use Pretty Good Privacy (PGP) or a compatible product to
encrypt any sensitive information that you send to Cisco. PSIRT can work from encrypted information that is compatible with PGP versions 2.x through 8.x.
Never use a revoked or an expired encryption key. The correct public key to use in your correspondence with PSIRT is the one that has the most recent creation date in this public key server list:
http://pgp.mit.edu:11371/pks/lookup?search=psirt%40cisco.com&op=index&ex act=on

Obtaining Technical Assistance

In an emergency, you can also reach PSIRT by telephone:
1 877 228-7302
1 408 525-6532
Obtaining Technical Assistance
For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, Cisco Technical Support provides 24-hour-a-day, award-winning technical assistance. The Cisco Technical Support Website on Cisco.com features extensive online support resources. In addition, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not hold a valid Cisco service contract, contact your reseller.
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Obtaining Technical Assistance

Cisco Technical Support Website

The Cisco Technical Support Website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, 365 days a year, at this URL:
http://www.cisco.com/techsupport
Access to all tools on the Cisco Technical Support Website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:
http://tools.cisco.com/RPF/register/register.do
Note Use the Cisco Product Identification (CPI) tool to locate your product serial
number before submitting a web or phone request for service. You can access the CPI tool from the Cisco Technical Support Website by clicking the Too l s &
Resources link under Documentation & Tools. Choose Cisco Product Identification Tool from the Alphabetical Index drop-down list, or click the Cisco Product Identification Tool link under Alerts & RMAs. The CPI tool
offers three search options: by product ID or model name; by tree view; or for certain products, by copying and pasting show command output. Search results show an illustration of your product with the serial number label location highlighted. Locate the serial number label on your product and record the information before placing a service call.
Preface

Submitting a Service Request

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco TAC engineer. The TAC Service Request Tool is located at this URL:
http://www.cisco.com/techsupport/servicerequest
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For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco TAC engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.
To open a service request by telephone, use one of the following numbers:
Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227) EMEA: +32 2 704 55 55 USA: 1 800 553-2447
For a complete list of Cisco TAC contacts, go to this URL:
http://www.cisco.com/techsupport/contacts

Definitions of Service Request Severity

To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.
Severity 1 (S1)—Your network is “down,” or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.
Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.
Obtaining Technical Assistance
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Severity 3 (S3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.
Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.
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Preface

Obtaining Additional Publications and Information

Obtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is available from various online and printed sources.
Cisco Marketplace provides a variety of Cisco books, reference guides, and
logo merchandise. Visit Cisco Marketplace, the company store, at this URL:
http://www.cisco.com/go/marketplace/
Cisco Press publishes a wide range of general networking, training and
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Cisco 1760 Modular Access Router Hardware Installation Guide
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Preface
Obtaining Additional Publications and Information
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Obtaining Additional Publications and Information
Preface
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Cisco 1760 Modular Access Router Hardware Installation Guide
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Cisco 1760 Router Overview

This chapter introduces the Cisco 1760 router, also referred to in this guide as the router, and covers the following topics:
Key Features
Ports and LEDs
Router Memory
Unpacking the Router
Additional Required Equipment
Figure 1-1 shows the Cisco 1760 router.
Figure 1-1 Cisco 1760 Router
CHA P T E R
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PVDM 0
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MOD
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SLOT 0
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0
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OK
SLOT 1
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Cisco 1700
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Key Features

Key Features
The Cisco 1760 router is a voice-and-data-capable router that provides Voice-over-IP (VoIP) functionality and can carry voice traffic (for example, telephone calls and faxes) over an IP network. Using one or two WAN interface card (WIC) connections, the router links small-to-medium-size Ethernet and Fast Ethernet LANs in remote offices to central offices.
The Cisco 1760 router is available in two models. The Cisco 1760 runs data and data-plus-voice images, providing digital and analog voice support. The Cisco 1760-V includes all the features needed for immediate integration of data and voice services with support for multiple voice channels.
Table 1-1 lists the key features of the router.
Table 1-1 Key Features
Feature Description
One Fast Ethernet (10/100BASE-TX) port
Cisco interface cards
Operates in full- or half-duplex mode (with software override
support).
Supports autosensing for 10- or 100-Mbps operation (with
software override support).
Supports two slots (slots 0 and 1) for either WICs or voice
interface cards (VICs).
Supports two slots (slots 2 and 3) for VICs only.
Chapter 1 Cisco 1760 Router Overview
Supports the following WICs: 1T, 2T, 2A/S, 1B-S/T, 1B-U,
1DSU-56K4, 1DSU-T1, 1ADSL, and 1ENET.
Supports the following VICs: 2FXS, 2FXO, 2E&M, 2FXO-EU,
2FXO-M1, 2FXO-M2, 2FXO-M3, 2DID, and 2BRI-NT/TE.
Changes in WAN interface configuration can be made as your
network requirements change.
Console port Supports router configuration and management from a connected
terminal or PC. Supports up to 115.2 kbps.
Auxiliary port Supports modem connection to the router, which can be configured
and managed from a remote location. Supports up to 115.2 kbps.
SNMP support Supports Simple Network Management Protocol (SNMP) to
manage the router over a network.
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