Cisco Systems 11000 User Manual

Cisco 11 000 Series Content Services Switch Hardware Installation Guide

Softwar e Version 6.10 July 2003

Corporate Headquarters

Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000

800 553-NET S (6387)

Fax: 408 526-4100

Text Part Number: 78-15146-02 Customer Order Number: DOC-7815146=

THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STAT EMENT S , INFO RMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.

THE SOFTWARE LICENSE AND LIMITED W ARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORT H IN THE INFORMA TION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY, CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY.

The following information is for FCC compliance of Class A devices: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio-frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case users will be required to correct the interference at their own expense.

The following informati on is for FC C compl iance of Clas s B devices: The equi pm ent described in this manual gener ates and may radiate

radio-frequency energy. If it is not installed in accordance with Cisco’s installation instructions, it may cause interference with radio and television reception. This equipment has been tested and found to comply with the limits for a Class B digital device in accordance with the specifications in part 15 of the FCC rules. These specifications are designed to provide reasonable protection against such interference in a residential instal lation. However, there is no guarantee that interference will not occur in a particular installation.

Modifying the equipme nt withou t Cisc o’s written authori zatio n may res ult in the equipm ent no lon ger comply ing with FCC re quire ments for Class A or Class B digital devices. In that event, your ri ght to use the equi pm ent may be lim ited by FCC r egulatio ns, an d you ma y be required to correct any interference to radio or televisi on commu nications at your own expens e.

You can determine whether your equipment is causing interference by turn ing it off. If the interference stops, it was probably caused by the Cisco equipment or one of its peripheral devices. If the equipment causes interference to radio or television recept ion, try to correct the interference by using one or more of the following meas ures:

• Turn the television or radio antenna until the inter feren ce stops.

• Move the equipment to one side or the oth er of the tel evisio n or radio.

• Move the equipment farther away fro m the televi sion or radio.

• Plug the equipment into an outlet that is on a different circuit fr om the televi sion or radio. (That is, make certai n the equ ipment and the television or radio are on circuits contro lled by differ ent circuit br eakers or fu ses.)

Modifications to this prod uct not auth ori zed by Cisco System s, Inc. could void the FCC appr oval and neg ate you r auth ority to op erate the product. The Cisco implementation of TCP header compression is an adaptation o f a pr ogr am developed by the University of Cal ifornia, Berkeley (UCB) as

part of UCB’s public domain version of the UNIX operating system. All rights reserved. Copyright © 1981, Regents of the University of California. NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE

PROVIDED “AS IS” WITH ALL FAULTS. CISCO AND THE ABOVE-NAMED SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USA GE, OR TRADE PRACTI CE.

IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISI NG OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

CCIP, CCSP, the Cisco Arrow logo, the Cisco Powered Network mark, Cisco Unity, Follow Me Browsing, FormShare, and StackWise are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn, and iQuick Study are service marks of Cisco Systems, Inc.; and Aironet, ASIST, BPX, Catalyst, CCDA, CCDP, CCIE, CCNA, CCNP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, the Cisco IOS logo, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Empowering the Internet Generation, Enterprise/Solver, EtherChannel, EtherSwitch, Fast Step, GigaStack, Internet Quotient, IOS, IP/TV, iQ Expertise, the iQ logo, iQ Net Readiness Scorecard, LightStream, MGX, MICA, the Networkers logo, Networking Academy, Network Registrar, Packet, PIX, Post-Routing, Pre-Routing, RateMUX, Registrar, ScriptShare, SlideCast, SMARTnet, StrataView Plus, Stratm, SwitchProbe, TeleRouter, The Fastest Way to Increase Your Internet Quotient, TransPath, and VCO are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and certain other countries.

All other trademarks mentioned in this document or Web site are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0304R)

Cisco 11000 Series Content Services Switch Hardware Installation Guide

Preface xv

Audience xvi How to Use This Guide xvi Related Documentation xvii Symbols and Conventi ons xix Obtaining Documentation xx

Cisco.com xx Documentation CD-ROM xx Ordering Documenta tion xxi Documentation Feedback xxi

Obtaining Technical Assistance xxii

Cisco.com xxii Technical Assistance Center xxii

Cisco TAC Website xxiii Cisco TAC Escalation Center xxiv

CHAPTER

78-15146-02

Obtaining Addit ional Publications and Information xxiv

1 Unpacking and Installing the CSS 1-1

Site Requirements 1-2

Required Tools and Equipment 1-2 Shipment Contents 1-2 Unpacking the CSS 1-3

Unpacking the CSS 11050 or CSS 11150 1-4

Unpacking the CSS 11800 1-4

Cisco 11000 Series Content Services Switch Hardware Installation Guide

Contents

If the Product is Damaged 1-5 Installing the CSS 11050 or CSS 11150 1-6

Installing the CSS 11050 or CSS 11150 as a Free-Standing Unit 1-7

Rack-Mounting the C SS 11050 or CSS 11150 1-7

Installing the Mounting Brackets 1-7 Installing the CSS into the Rack 1-8

Installing the CSS 11800 1-9

Mid-Mounting the CSS 11800 Brackets 1-9

Extend-Mounting the CSS 11800 Brackets 1-11

Rack-Mounting the C SS 11800 Chassis 1-13 Installing a CSS 11800 Module 1-14

Installation Precautions and Restrictions 1-14

Installation Precautions 1-14 Module Slot Restrictions 1-15

Removing or Installing a Module 1-17 Unpacking a CSS 11800 Module 1-17 Installing a Module 1-18 Installing a Passive SCM or SFM 1-20

Passive Module Switchover 1-21

CHAPTER

2 Cabling the CSS 2-1

Cabling the CSS 11050 and CSS 11150 2-1

CSS 11050 and CSS 11150 Rear Panel Connectors and LEDs 2-3 CSS 11050 Front Panel Connectors and LEDs 2-4 CSS 11150 Front Panel Connectors and LEDs 2-6

Cabling the CSS 11800 Modules 2-9

CSS 11800 Product Description 2-10 Switch Control Module Connectors and LEDs 2-12

Switch Control Modul e Connectors 2-12

Cisco 11000 Series Content Services Switch Hardware Installation Guide

78-15146-02

Switch Control Module LEDs 2-14

Configuring a Ter minal to the SCM Console Port 2-15 Fast Ethernet Module Connectors and LEDs 2-15

Fast Ethernet Module LEDs 2-18 Gigabit Ethernet Module Connectors and LEDs 2-18

Gigabit Ethernet Module LEDs 2-20 Switch Fabric Module (SFM and SFM2) Connectors and LEDs 2-21

SFM and SFM2 LEDs 2-24 Internal Disk Module LEDs 2-24

Internal Disk Module LEDs 2-26

Connecting Power Cords 2-26

Connecting a CSS 11050 or CSS 11150 Power Cord 2-26

Connecting a CSS 11050 or CSS 11150 AC Power Cord 2-27

Connecting a CSS 11150 DC Power Cord 2-27 Connecting a CSS 11800 Power Cord 2-29

Connecting a CSS 11800 AC Power Cord 2-30

Connecting a CSS 11800 DC Power Cord 2-30

Contents

APPENDIX

78-15146-02

Connecting the Console to the CSS 2-32 Powering Up the CSS 2-34 Powering Down the CSS 2-34 Troubleshooting CSS Hardware Components 2-34

Troubleshooting the Console Interface 2-35 Troubleshooting the CSS Power Supply 2-36 Troubleshooting the CSS 11800 Modules 2-37

A Specifications A-1

Electrical Specifications A-2

AC Power Cord Country Requirements A-3

Environmental Sp ecifications A-4

Cisco 11000 Series Content Services Switch Hardware Installation Guide

vii

Contents

Physical Specifications A-4 Module Specifications A-5 Internal Disk Module Specifications A-6

IDM Power Requirements A-6 IDM General Specifications A-6

Supported Protocols A- 7

Transport A-7 Network A-7 Routing A-8 Gateway A-8 Application A-8 Network Utilities A-8 Network Management A-9

DC Power Supply Safety Warnings A-9 Lithium Battery Disposal Warnings A-10

APPENDIX

viii

B Cable Pinouts B-1

RJ-45 Fast Ethernet Connector Pinouts B-2 RJ-45 RS-232 Seria l Connector Pinouts B-3 RJ-45 to RJ-45 CSS Cisco Console Adapter Cable B-5 Custom Cable Pinouts for Attaching the CSS Console Port to a Communication

Server

B-6

RJ-45 Timing BITS Con nector Pinouts B-8 RJ-45 Management Connector Pinouts B-8

C Regulatory Information C-1

Regulatory Standards Compliance C-2 Canadian IC CS-03 Requirements C-3

Avis D’Industrie Canada C-3

Cisco 11000 Series Content Services Switch Hardware Installation Guide

78-15146-02

NDEX

Contents

FCC and Telephone Company Procedures and Requirements C-4

Radio Frequency Interference C-5 If Problems Arise C-5

Korean Class A EMC Warning C-6 Korean Certifi cation Information C-6 Declaration of Conformity with Regard to the Directives 73/2 3/EEC and

89/336/EEC as amended by Directive 93/68 /EEC

C-8

Class A Warning for Taiwan and Other Tradit ional Chinese Markets C-9

78-15146-02

Cisco 11000 Series Content Services Switch Hardware Installation Guide

Contents

Cisco 11000 Series Content Services Switch Hardware Installation Guide

78-15146-02

FIGURES

Figure 1-1 Figure 1-2 Figure 1-3 Figure 1-4 Figure 1-5 Figure 1-6 Figure 1-7 Figure 1-8 Figure 2-1 Figure 2-2 Figure 2-3 Figure 2-4 Figure 2-5 Figure 2-6 Figure 2-7 Figure 2-8 Figure 2-9

CSS 11800 Shipping Pallet 1-5 Front-Mounting the Brackets on the CSS 11050 or CSS 11150 1-8 Mid-Mounting the Br ackets on the CSS 11050 and C SS 11150 1-8 Aligning Brackets on the CSS 11800 for Mid-Mounting 1-10 Screw Holes on the CSS 11800 Bracket for Front and Extended Mounting 1-11 Aligning Brackets on the CSS 11800 Chassis for Extended Mounti ng 1-12 Fully Configured CSS 11800 1-16 Installing a Module into a CSS 11800 Chassis 1-19 CSS 11151 Content Services Switch 2-2 CSS 11050 and CSS 11150 Rear Panel Connectors and LEDs 2-3 CSS 11051 Front Panel Connectors and LEDs 2-4 CSS 11052 Front Panel Connectors and LEDs 2-4 CSS 11151 Front Panel Connectors and LEDs 2-6 CSS 11152 Front Panel Connectors and LEDs 2-6 CSS 11153 Front Panel Connectors and LEDs 2-7 CSS 11154 Front Panel Connectors and LEDs 2-7 CSS 11800 Content Services Switch 2-11

Figure 2-10 Figure 2-11 Figure 2-12

Figure 2-13 Figure 2-14

78-15146-02

Switch Control Module Connectors and LEDs 2-13 8-Port Fast Ethe rnet Module Connectors and LEDs 2-16 Fast Ethernet Modu le with 6 10 BASE-T /100BAS E-TX Co nnecto rs, Tw o 100BASE-F X SC

Fiber Connectors, and LEDs

2-17

Gigabit Ethernet Module Connectors and LEDs 2-19 Switch Fabric Module Connectors and LEDs 2-22

Cisco 11000 Series Content Services Switch Hardware Installation Guide

Figures

Figure 2-15 Figure 2-16 Figure 2-17 Figure 2-18 Figure 2-19 Figure 2-20 Figure 2-21

Switch Fabric Module 2 Connectors and LEDs 2-23 Internal Disk Module LEDs 2-25 Connecting a CSS 11050 or CSS 11150 AC Power Cord 2-27 Location of CSS 11150 DC Power Supply Connecto rs 2-28 Connecting a CSS 11800 AC Power Cord 2-30 Location of CSS 11800 DC Power Supply Connecto rs 2-31 Attaching Ferrites to a CSS 11050 or 11150 Console Cable 2-33

xii

Cisco 11000 Series Content Services Switch Hardware Installation Guide

78-15146-02

TABLES

Table 1-1 Table 2-1 Table 2-2 Table 2-3 Table 2-4 Table 2-5 Table 2-6 Table 2-7 Table 2-8 Table 2-9 Table 2-10 Table 2-11 Table 2-12 Table 2-13 Table 2-14 Table 2-15 Table A-1

Chassis Slot Usage 1-15 CSS 11050 and CSS 11150 Ethernet Management Port LED Descriptions 2-3 CSS 11050 Front Panel LED Descriptions 2-5 CSS 11150 Front Panel LED Descriptions 2-8 Switch Control Module LED Descriptions 2-14 CSS Console Port Default Settings 2-15 Fast Ethernet Module LED Descriptions 2-18 Gigabit Ethernet Module LED Descriptions 2-20 Switch Fabric Module LED Descriptions 2-24 CSS 11800 Internal D isk Module LED Descript ions 2-26 CSS 11150 to DC Power Source Cabling 2-29 CSS 11800 to DC Power Source Cabling 2-32 Troubleshooting the Console Interface 2-35 Troubleshooting the CSS 11050 or CSS 11150 CSS Power Supply 2-36 Troubleshooting the CSS 11800 Power Supply 2-36 Troubleshooting the CSS 11800 Modules 2-37 AC Electrical Specification A-2

Table A-2 Table A-3 Table A-4 Table A-5 Table A-6 Table A-7

78-15146-02

DC Electrical Specifications A-2 AC Power Cord Country Requirements A-3 Environmental Sp ecifications A-4 Physical Specifications A-4 Module General Specifications A-5 IDM Power Requirements A-6

Cisco 11000 Series Content Services Switch Hardware Installation Guide

xiii

Tables

Table A-8 Table B-1 Table B-2 Table B-3 Table B-4 Table B-5 Table B-6 Table B-7 Table B-8 Table B-9 Table B-10 Table C-1 Table C-2

IDM General Specifications A-6 RJ-45 Fast Ethernet Connector Pinouts B-2 RJ-45 RS-232 Seria l Connector Pinouts for the Console Port B-3 RJ-45 Connector to a DB-9 or DB-25 Connector Console Cable Pinouts B-3 RJ-45 RS-232 Seria l Connector Pinouts for the Diag Port B-4 RJ-45 RS-232 Seria l Connector Pinouts for the SFM2 Diag1 and Diag2 Port B-4 RJ-45 to RJ-45 Cisco Console Adapter Cabl e Pinouts B-5 CSS RJ-45 RS 232 Console Port, Adapter Cable Pinouts (Cable Not Reversible) B-7 CSS RJ-45 RS 232 Console Port, Full Cable Pinouts (Cable Reversible) B-7 RJ-45 Timing BITS Con nector Pinouts B-8 RJ-45 Management Connector Pinouts B-8 Regulatory Standards Compliance C-2 CSS Manufacturing Date Code and Associated Year C-7

xiv

Cisco 11000 Series Content Services Switch Hardware Installation Guide

78-15146-02

Preface

This guide is intended to help you install your Cisco 11000 Series Content Services Switches (CSS), m odels C SS 11050, CSS 11150, and CSS 11800. It provides you with instructions for installing, cabling, booting, and configuring the CSS. Information in this guide applies to all CSSs except where noted.

This prefac e d es c ribe s th e fo llo wi n g top i cs:

• Audience

• How to Use This Guide

• Related Documentation

• Symbols and Conventions

• Obtaining Documentation

• Obtaining Technical Assistance

• Obtaining Additional Publications and Information

78-15146-02

Cisco 11000 Series Content Services Switch Hardware Installation Guide

Audience

Preface

Warning

Only trained and qualified personnel are allowed to install or replace this equipment.

This guide is intend ed fo r the fo llo wing tra ine d an d q ual ified servic e pe rso nnel who are responsible for installing and operating the CSS:

• System installer

• Hardware technician

• System operator

How to Use This Guide

The following table lists the contents of this guide and describes the contents of each chapter and ap pend ix.

Chapter/Appendix Description

Chapter 1,

Unpacking and Installing the CSS

Chapter 2, Cabling

the CSS

Appendix A,

Specifications

Appendix B, Cable

Pinouts

Appendix C,

Regulatory Information

Provides instructions for unp acking and insta lling the CSS.

Provides instructions for cabling the CSS and the CSS 11800 modules, and describes the CSS L EDs and connectors. This chapter also provides instructions for connecting the console, powering the CSS, and troubleshooting the CSS console, modules, an d power supply.

Provides specifications for the CSS and components.

Provides pinouts for each connector on the CSS.

Provides information on regulatory com pliance.

xvi

Cisco 11000 Series Content Services Switch Hardware Installation Guide

78-15146-02

Preface

Symbols and Conventions

This guide uses the following symbo ls and conve ntions to empha size certai n information.

Caution A caution means that a specific action you take could cause a loss of data or

adversely impact use of the eq uipment.

Symbols and Conventions

Provides an alphabetical list of all CSS Command Line Interface commands including syntax, options, and related command s.

Provides an overview on using the Device Management user interface, an HTML-based Web application that you use to configure and manage a CSS.

78-15146-02

Warning

Note A note provides important related information, reminders, and recommendations.

A warning describes an action that could cause you physical harm or damage the equipment.

Bold text indicates a command in a paragr aph.

Courier text indicates text that appears in a command line, including the CLI

prompt.

Courier bold text indicates commands and text you enter in a command line.

Italics text indicates the first occurrence of a new term, book title, emphasized text and variables for which you supply values .

1. A numbered list indicates that the order of the list items is important. a. An alphabetical list indicates that the order of the secondary list items is

important.

Cisco 11000 Series Content Services Switch Hardware Installation Guide

xix

Obtaining Documentation

• A bulleted list indicates that the order of the list topics is unimportant.

–

An indented list indicates that the order of the list subtopics is unimportant.

Obtaining Documentation

Cisco provides several w ays to ob tain doc umen tation, tec hnical assistance, and other technical resources. These sections explain how to obtain technical information from Cisco Systems.

Cisco.com

You can access the most current Cisco documentation on the World Wide Web at this URL:

http://www.cisco.com/univercd/home/home.htm

You can access the Cisco website at this URL:

Preface

http://www.cisco.com

International Cisco websites can be accessed from this URL:

http://www.cisco.com/public/countries_languages.shtml

Documentation CD-ROM

Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM pac kage, which may have shippe d with your pro duct. The Documentation CD-ROM is updated regularly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual or q ua rterl y subsc ription .

Registered Cisco.com users can order a single Documentation CD-ROM (product number DOC-CONDOCCD=) through the Cisco Ordering tool:

http://www.cisco.com/en/US/partner/ordering/ordering_place_order_ordering_t ool_launch.html

Cisco 11000 Series Content Services Switch Hardware Installation Guide

78-15146-02

Preface

All users can order monthly or quarterly subscriptions throug h the online Subscription Store:

http://www.cisco.com/go/subscription

Ordering Documentation

You can find instructions for ordering documen tation at this URL:

http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm

You can order Cisco documentation in th ese w ays:

• Registered Cisco.com users (Cisco direct customers) can order Cisco product

documentation from the Ne two rking Pr odu cts Mark etPlace :

http://www.cisco.com/en/US/partner/ordering/index.shtml

• Nonregistered Cisco.c om u ser s c an o rder do cum entation thr ough a loca l

account representative by calling Cisco Systems Corp orate Headq uarter s (California, U.S.A.) at 408 526-7 208 or, elsewhere in No rth America , by calling 800 553-NETS (6387).

Obtaining Do cu m e ntation

Documentation Feedback

You can submit comments electronically on Cisco.com. On the Cisco Documentation home page , click Feedback at the top of the page.

You can e-mail your co mments to b ug- doc@c isco.c om. You can submit comments by using the response card (if present) behind the front

cover of your document or by writing to the following address: Cisco Systems

Attn: Customer Document Orde ring 170 West Tasman Drive San Jose, CA 95134-9883

We appreciate yo ur comm ents .

Cisco 11000 Series Content Services Switch Hardware Installation Guide

78-15146-02

xxi

Obtaining Technical Assistance

Cisco provides Cisco.com, which includes the Cisco Technical Assistance Center (TAC) website, as a starting point for all technical assistance. Customers and partners can obtain online doc umenta tion, tro ubles hooting tips , a nd sa mple configurations from the Cisco TAC website. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC website, including TAC tools and utilities.

Cisco.com

Cisco.com offers a suite of interactive, networked services that let you access Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world.

Cisco.com provides a broad range of features and services to help you with these tasks:

• Streamline business processes and impro ve productivity

Preface

• Resolve technical issues with online support

• Download and te st so ftwar e pack ages

• Order Cisco learning materia ls a nd me rcha ndise

• Register for online skill assessment, training, and certification programs

T o obtain customized information and service, you can self-register on Cisco.c om at this URL:

http://tools.cisco.com/RPF/register/register.do

Technical Assistance Center

The Cisco TAC is available to all customers who need technical assistance with a Cisco product, techn ology, or solution. Two types of support are available: the Cisco TAC website and the C isco TAC Escalation Center. The type of support that you choose depends on the p riority of the proble m and the c ond itions stated in service contracts, when applicable.

Cisco 11000 Series Content Services Switch Hardware Installation Guide

xxii

78-15146-02

Preface

We categorize Cisco TAC inquiries according to urgency:

Cisco TAC Website

Obtaining Technical Assistance

• Priority level 4 (P4)—You need information or assistance concerning Cisco

product capabilities, product installation, or basic product configuration . There is little or no impact to your business operations.

• Priority level 3 (P3)— Oper ation al perf orm ance of the ne twork is im pair ed,

but most business operations remain functional. Y o u and Cisco are willing to commit resources during normal business hour s to restore service to satisfactory levels.

• Priority level 2 (P2)—Operation of an existing network is severely degraded,

or significant aspects of your business operations are negatively impacted by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

• Priority level 1 (P1)—An existing network is “down,” or there is a critical

impact to your business operations. You and Cisco will commit all necessary resources aroun d th e clock to res olve th e situ ati on.

78-15146-02

The Cisco TAC website provides online documents and tools to help troubleshoot and resolve technical issues with Cisco products and technologies. To access the Cisco TAC website, go to this URL:

http://www.cisco.com/tac

All customers, partners, and resellers who have a valid Cisco service contract have complete access to the tec hnical supp ort re source s on the Cisco TAC website. Some services on the Cisco TAC website require a Cisco.com login ID and password. If you have a va lid se rv ice c ontr act b ut do n ot have a login ID or password, go to this URL to register:

http://tools.cisco.com/RPF/register/register.do

If you are a Cisco.c om r eg istere d use r, and you c annot re solve y our tech nica l issues by using the Cisco TAC website, you can open a case online at this URL:

http://www.cisco.com/tac/caseopen

If you have Internet access, we recommend that you open P3 and P4 cases online so that you can fully describe the situation and attach any necessary files.

Cisco 11000 Series Content Services Switch Hardware Installation Guide

xxiii

Preface

Obtaining Additional Publications and Information

Cisco TAC Escalation Center

The Cisco TAC Escalation Center addresses priority level 1 or priority level 2 issues. These classifications a re assigne d when seve re n etwork de grada tion significantly impacts business operations . When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer automatically opens a case.

To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to this URL:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

Before calling, please check with your network operations center to determine the Cisco support services to which your company is entitled: for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). When you call the center, please have available your service agreement number and your product serial number.

Obtaining Additional Publications and Information

xxiv

Information about Cisco produ cts, tech nolog ies, a nd ne two rk solution s is available from vario us online and prin ted sou rces.

• The Cisco Product Catalog describes the networking products offered by

Cisco Systems, as well as ordering and customer support services. Access the Cisco Product Catalog at this URL:

http://www.cisco.com/en/US/products/products_catalog_links_launch.html

• Cisco Press publishes a wide ran ge of n etworking pu blicatio ns. Cisc o

suggests these titles for new and experienced user s: Internetworking Terms and Acronyms Dictionary, Internetworking Technology Handbook, Internetworking Troubleshooting Guide, and the Internetworking Design Guide. For current Cisco Press titles and other information, go to Cisco Press

online at this URL:

http://www.ciscopress.com

Cisco 11000 Series Content Services Switch Hardware Installation Guide

78-15146-02

Preface

Obtaining Additiona l Publications and Information

• Packet magazine is the Cisco quarterly publication that provides the latest

networking trends, techn ology bre akthrou ghs, a nd Cisc o produc ts and solutions to help industry professionals get the most from their networking investment. Included are n etwor king deploy ment a nd tro uble shoo ting tip s, configuration ex am pl es , cu sto me r ca s e s tud i es, tu to ri als an d tr ai n ing , certification information, and links to numero us in-depth onlin e resources. You can access Packet magazine at this URL:

http://www.cisco.com/go/packet

• iQ Magazine is the Cisco bimonthly publication that delivers the latest

information about Internet business strategies for executives. Y ou can access iQ Magazine at this URL:

http://www.cisco.com/go/iqmagazine

• Internet Protocol Journal is a quarterly journal published by Cisco Systems

for engineering p rofe ssiona ls inv olved in de signin g, de ve loping, an d operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:

http://www.cisco.com/en/US/about/ac123/ac147/about_cisco_the_internet_ protocol_journal.html

78-15146-02

• Training—Cisco offers world-class networking training. Current offerings in

network training are listed at this URL:

http://www.cisco.com/en/US/learning/le31/learning_recommended_training _list.html

Cisco 11000 Series Content Services Switch Hardware Installation Guide

xxv

Obtaining Additional Publications and Information

Preface

xxvi

Cisco 11000 Series Content Services Switch Hardware Installation Guide

78-15146-02

CHAPTER

Unpacking and Installing the CSS

This chapter describes how to unpack and install the CSS 11050, CSS 11 150, and CSS 11800 as free-standing or rack-mo unt units.

This chapter contains the following major sections:

• Site Requirements

• Shipment Contents

• Unpacking the CSS

• If the Product is D ama ged

• Installing the CSS 11050 or CSS 11150

• Installing the CSS 11800

• Installing a CSS 11800 Module

78-15146-02

Note For information on installing a replacement or accessory item in the CSS 11800

(such as a redund ant AC o r DC po wer sup ply, or fan unit) consu lt the refe r ence sheet included with the item.

Cisco 11000 Series Content Services Switch Hardware Installation Guide

1-1

Site Requirements

Before you select an installation site for the CSS, read the electrical, environmental, and physical re quirement s as described in Ap pendix A,

Specifications. If you are installing a DC unit (CSS 11150 or CSS 11800 only),

ensure that you r ead an d follow the DC po wer su pply saf e ty wa rning s in Appendix A, Specifications.

Required Tools and Equipment

To install the CSS hardware, you need the following tools and equipment:

• A Phillips and a flat-head screwdriver

• Anti-static wrist strap (included in the CSS 11800 accessory kit)

• Hand lift (recommended) for lift ing the CSS 11800 chassis into the

equipment rack

Once you complete the installation, you need a console terminal (or equivalent) that runs at 9600 bp s to issue c on sole comm an ds.

Chapter 1 Unpacking and Installing the CSS

Shipment Contents

The CSS 11050, CSS 11150, and CSS 11800 shipment contains the following items except where noted:

• Content Services Switch

• Anti-static wrist strap (CSS 11800 only)

• Four rubber feet ( CSS 11050 and CSS 11150)

• Mounting brackets and hardware (CSS 11050 and CSS 11150)

Cisco 11000 Series Content Services Switch Hardware Installation Guide

1-2

78-15146-02

Chapter 1 Unpacking and Installi ng the CSS

• Console cable kit:

–

RS-232 shielded mode m c able

–

RJ-45 to female 25-p in su b-d conn ector

–

RJ-45 to female 9-pin sub -d c onnec tor

–

RJ-45 to RJ-45 Cisco console adapter cable

• Standard software license key. If you ordered the Enhanced featur e set, the

Secure Management option (which include the Secure Shell Host option and SSL strong encryption for the Device Managem ent software), or the Proximity Database feature, additional Claim Certific ates will be included in the Accessory kit.

Note If you cannot locate the Standard software license key or a license key

Claim Certificate in the Accessory kit, call the Cisco Technical Assistance Center (TAC) toll free, 24 hours a day, 7 days a week at 1-800-553-2447 or 1- 408 -52 6-7209 . You can also e-mail TAC at tac@cisco.com.

Unpacking the CSS

• Cisco 11000 Series Content Services Switch Hardware Installation Guide

Unpacking the CSS

The CSS is shipped in a protective shipping carton. T he CSS 11050 and CSS 11150 are shipped as a se lf-con taine d ch ass is; no mo dule s o r com pon ents can be added or r em oved. The C SS 11800 is shipped with the pow er sup ply, fan unit, SCM, and SFM preinstalled. You must install all separately ordered items (for example, I/O modules or a redu ndant AC or DC pow er supply) in to the CSS 11800.

This section describes:

• Unpacking the CSS 11050 or CSS 11150

• Unpacking the CSS 11800

Cisco 11000 Series Content Services Switch Hardware Installation Guide

78-15146-02

1-3

Unpacking the CSS

Unpacking the CS S 110 50 or CS S 11 15 0

To unpack the CSS 11050 or CSS 11150:

1. Remove the CSS and all accessories from the shipping carton.

2. Check the configuration of the CSS and the accessories against the items

listed on the packing slip. Report any discrepancies as describe d in “If the

Product is Damaged” in this chapter.

3. To install the CSS 11050 or CSS 11150, go to the “Installing the CSS 11050

or CSS 11150” section.

Unpacking the CSS 11800

The CSS 11800 is ship pe d att ach ed to a w oo den pa ll et wi th s cre w s an d s hip p ing brackets. Due to the large size and weight of a unit, move it to t he installation site before unpacking it from the shipp ing carton.

To unpack the CSS 11800:

Chapter 1 Unpacking and Installing the CSS

1-4

1. Remove all enclosed packing materials. Save the packing materials in case

you need to repack the CSS later.

2. Remove the accessories from the shipping carton.

3. Check the configuration of the CSS and the accessories against the packing

slip. Report any discrepancies as described in the “If the Product is Damaged” section later in this chapter.

4. Using a Phillips screwdriv er, remove the scre ws from the sh ipping br acke ts

on the pallet. Figure 1-1 shows the CSS 11800 attached to the wooden pallet.

5. Carefully remove the CSS from the pallet.

Cisco 11000 Series Content Services Switch Hardware Installation Guide

78-15146-02

+ 92 hidden pages

Cisco Systems 11000 User Manual

Cisco 11 000 Series Content Services Switch Hardware Installation Guide

CONTENTS

Preface

Audience

How to Use This Guide

Related Documentation

Symbols and Conventions

Obtaining Documentation

Cisco.com

Documentation CD-ROM

Ordering Documentation

Documentation Feedback

Obtaining Technical Assistance

Cisco.com

Technical Assistance Center

Cisco TAC Website

Obtaining Additional Publications and Information

Cisco TAC Escalation Center

Unpacking and Installing the CSS

Site Requirements

Required Tools and Equipment

Shipment Contents

Unpacking the CSS

Unpacking the CS S 110 50 or CS S 11 15 0

Unpacking the CSS 11800