Chauvet DJ FREEDOMQ1N Users Manual

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User Manual

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Table of Contents

TABLE OF CONTENTS

1. Before You Begin ....................................................................... 1

What Is Included ........................................................................................... 1

Unpacking Instructions.................................................................................. 1

Claims ................................................................................................................ 1

Text Conventions .......................................................................................... 1

Symbols ........................................................................................................ 1

Disclaimer ..................................................................................................... 1

Safety Notes.................................................................................................. 2

2. Introduction ................................................................................ 3

Product Overview.......................................................................................... 3

Product Dimensions ...................................................................................... 3

3. Setup ........................................................................................... 4

DC Power...................................................................................................... 4

AC Power (Multi-charger)................................................................................... 4

Fuse Replacement .................................................................................................. 4

Battery Power..................................................................................................... 5

Charging the Battery................................................................................................ 5

Battery Life Indicator................................................................................................ 5

Battery Run Time..................................................................................................... 5

Mounting ....................................................................................................... 6

Orientation.......................................................................................................... 6

Rigging ............................................................................................................... 6

4. Operation .................................................................................... 7

Control Panel Operation................................................................................ 7

Menu Map ..................................................................................................... 7

Wireless DMX Linking ................................................................................... 8

DMX Personality and Starting Address.............................................................. 8

Wireless DMX Configuration .............................................................................. 8

DMX Channel Assignments and Values ....................................................... 9

10CH .................................................................................................................. 9

6-CH................................................................................................................... 10

4-CH................................................................................................................... 10

Configuration (Standalone) ........................................................................... 10

Preset Color Mode ............................................................................................. 10

Automatic Programs........................................................................................... 10

Auto-Program Speed ......................................................................................... 10

Sound-Active Mode............................................................................................ 11

Sound-Sensitivity ............................................................................................... 11

Custom Color Mixing.......................................................................................... 11

Dimmer Mode..................................................................................................... 11

IRC-6 Infrared Remote Control ..................................................................... 12

IRC-6 Operation ................................................................................................. 12

Master/Slave Mode ....................................................................................... 13

5. Maintenance................................................................................ 14

Product Maintenance .................................................................................... 14

6. Technical Specifications ........................................................... 15

Returns............................................................................................ 16

Freedom Q1N User Manual Rev. 2

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Before You Begin

1. Before You Begin

What Is Included

• 4x Freedom Q1N

• Multi-charger

•IRC-6

Unpacking Instructions

Carefully unpack the product immediately and check the container to make sure all the parts are in the package and are in good condition.

Claims

If the box or the contents (the product and included accessories) appear damaged from shipping, or show signs of mishandling, notify the carrier immediately, not Chauvet. Failure to report damage to the carrier immediately may invalidate your claim. In addition, keep the box and contents for inspection.

For other issues, such as missing components or parts, damage not related to shipping, or concealed damage, file a claim with Chauvet within 7 days of delivery.

Text Conventions

Convention Meaning

1–512 A range of values

50/60 A set of values of which only one can be chosen

Settings A menu option not to be modified

<ENTER> A key to be pressed on the product’s control panel

ON A value to be entered or selected

• Carry bag

• Quick Reference Guide

Symbols

Symbol Meaning

Electrical warning. Not following these instructions may cause electrical damage to the product, accessories, or the user.

Critical installation, configuration, or operation information. Not following these instructions may make the product not work, cause damage to the product, or cause harm to the operator.

Important installation or configuration information. The product may not function correctly if this information is not used.

Useful information.

Disclaimer

Chauvet believes that the information contained in this manual is accurate in all respects. However, Chauvet assumes no responsibility and specifically disclaims any and all liability to any party for any loss, damage or disruption caused by any errors or omissions in this document, whether such errors or omissions result from negligence, accident or any other cause. Chauvet reserves the right to revise the content of this document without any obligation to notify any person or company of such revision; however, Chauvet has no obligation to make, and does not commit to make, any such revisions. Download the latest version from www.chauvetdj.com

The works of authorship contained in this manual, including, but not limited to, all designs, texts, and images are owned by Chauvet.

Electronically published by Chauvet in the United States of America.

CHAUVET, the Chauvet logo, and Freedom Q1N are registered trademarks or trademarks of Chauvet & Sons LLC (d/b/a Chauvet and Chauvet Lighting) in the United States and other countries. Other company and product names and logos referred to herein may be trademarks of their respective companies.

Freedom Q1N User Manual Rev. 2

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Safety Notes

• Always connect the product to a grounded circuit to avoid the risk of electrocution.

• Always disconnect the product from the power source before cleaning or replacing the fuse.

• Avoid direct eye exposure to the light source while the product is on.

• Make sure the power cord is not crimped or damaged.

• Never disconnect the product from power cord by pulling or tugging on the cord.

• If mounting the product overhead, always secure to a fastening device using a safety cable.

• Make sure there are no flammable materials close to the product when operating.

• Do not touch the product’s housing when operating because it may be very hot.

• Do not charge the battery of the product in a closed case or container.

• Always make sure that the voltage of the outlet to which you are connecting the product is within the range stated on the decal or rear panel of the product.

• The product is for indoor use only! (IP20) To prevent risk of fire or shock, do not expose the product to rain or moisture.

• Always install the product in a location with adequate ventilation, at least 20 in (50 cm) from adjacent surfaces.

• Be sure that no ventilation slots on the product’s housing are blocked.

• Never connect the product to a dimmer.

• Make sure to replace the fuse with another of the same type and rating.

• Never carry the product from the power cord or any moving part. Always use the hanging/ mounting bracket.

• The maximum ambient temperature (Ta) is 104 °F (40 °C). Do not operate the product at higher temperatures.

• In the event of a serious operating problem, stop using the product immediately.

• Never try to repair the product. Repairs carried out by unskilled people can lead to damage or malfunction. Please contact the nearest authorized technical assistance center.

• To eliminate unnecessary wear and improve its lifespan, during periods of non-use completely disconnect the product from power via breaker or by unplugging it.

Before You Begin

Keep this User Manual for future use. If you sell the product to someone else, be sure that they also receive this document.

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Freedom Q1N User Manual Rev. 2

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Introduction

Lens

power in

Menu buttons

Power switch

LED display

IR sensor

8.5 in

(139 mm)

3.8 in

(97 mm)

3 in

(75 mm)

2. Introduction

Product Overview

Product Dimensions

Freedom Q1N User Manual Rev. 2

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Setup

AC power in

DC power out (x4)

Fuse holder

Safety cap

Spare fuse holder

(inside safety cap)

Installed fuse

(held by plastic clip)

3. Setup

DC Power

The Freedom Q1N comes with an external multi-charger that can charge the batteries of up to four Freedom Q1N products at the same time.

AC Power (Multi-charger)

The Freedom Q1N Multi-Charger is an auto-ranging power supply, and it can work with an input voltage range of 100 to 240 VAC, 50/60 Hz. To determine the product’s power requirements (circuit breaker, power outlet, and wiring), use the current value listed on the label affixed to the product’s back panel, or refer to the product’s specifications chart. The listed current rating indicates the product’s average current draw under normal conditions.

• Always connect the product to a protected circuit (e.g., a circuit breaker or fuse). Make sure the product has an appropriate electrical ground to avoid the risk of electrocution or fire.

• To eliminate unnecessary wear and improve its lifespan, completely disconnect the product from power via breaker or by unplugging it during periods of non-use.

Never connect the product to a rheostat (variable resistor) or dimmer circuit, even if the rheostat or dimmer channel serves only as a 0 to 100% switch.

Fuse Replacement

1. Wedge the tip of a flat-head screwdriver into the slot of the fuse holder.

2. Pry the fuse holder out of the housing.

3. Remove the blown fuse from the holder, and replace with a fuse of the exact same type and rating.

4. Insert the fuse holder back in place and reconnect power.

Disconnect the multi-charger from the power outlet before replacing the fuse.

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Freedom Q1N User Manual Rev. 2

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Setup

Battery Power

The Freedom Q1N comes with a rechargeable lithium battery for cable-free operation.

Charging the Battery

The battery charges whenever the product is plugged into the multi-charger, and the multi-charger is plugged into a power source. If the product is plugged in and not in operation, make sure the On/Off switch

is in the Off position.

Do not charge the battery of the product in a closed case or container.

Battery Life Indicator

The indicators on the LED Menu Display show how much battery life remains available. The drawing below provides a key to reading the battery life indicators.

100% 75% 50% 25%

Battery Run Time

Maximum Run Time

(all colors on)

Up to 8 hours 6 hours

Recharge Time

Freedom Q1N User Manual Rev. 2

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Setup

Mounting bracket

Safety cable

Mounting clamp

Bracket adjustment knob

Kensington security slot

Mounting

Before mounting the product, read and follow the safety recommendations indicated in the Safety Notes.

Orientation

The Freedom Q1N may be mounted in any position; however, make sure adequate ventilation is provided around the product.

Rigging

• Before deciding on a location, always make sure there is easy access to the product for

maintenance and programming purposes.

• Make sure adequate ventilation is provided around the product.

• Make sure that the structure or surface onto which you are mounting the product can support the

product’s weight. (see the Technical Specifications)

• When mounting the product overhead, always use a safety cable. Mount the product securely to a

rigging point, such as an elevated platform or a truss.

• When rigging the product onto a truss, use a mounting clamp of appropriate weight capacity.

• When power linking multiple products, mount the products close enough for power-linking cables to

reach.

• The bracket adjustment knob allows for directional adjustment when aiming the product to the

desired angle. Only loosen or tighten the bracket knob manually. Using tools could damage the knob.

Mounting Diagram

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Freedom Q1N User Manual Rev. 2

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Operation

4. Operation

Control Panel Operation

To access the control panel functions, use the four buttons located underneath the display. Please refer to the Product Overview to see the button locations on the control panel.

Button Function

<MENU> Press to find an operation mode or to back out of the current menu option

<UP> Press to scroll up the list of options or to find a higher value

<DOWN> Press to scroll down the list of options or to find a lower value

<ENTER> Press to activate a menu option or a selected value

Menu Map

Mode Programming Levels Description

4-CH

DMX Mode

Preset Colors C-- C 1–15 Selects a preset static color

Automatic

Programs

Auto Speed S-- S 1–100 Program speed for P 1–4

Sound-Active

Mode

Sound

Sensitivity

Custom

Color Mixing

Dimmer

Mode

Infrared

Mode

Wireless

DMX

6-CH

10CH

P-- P 1–4 Automatic programs

Snd Snd Sound-active programs

SenS u 1–100 Adjusts the sound sensitivity

U--

dIM

SEt

S-tr

d 1–512

r 0–255 g 0–255 b 0–255

W 0–255

OFF dIM1 dIM2 dIM3

OFF

drCH dr 1–16 dtCH dt 1–16

Sets DMX personality and starting address

Adjusts the red, green, blue, and white to create custom colors

Sets the dimmer curve: dIM1 (fast) to dIM3 (slow), or oFF

Turns infrared on or off

Turns on wireless DMX and sets transmitter or receiver channel

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Operation

Wireless DMX Linking

The Freedom Q1N works with a DMX controller in Wireless DMX mode. In wireless DMX mode a lighting control board or D-Fi product must send wireless DMX signals to the products. Information about DMX is in the CHAUVET DMX Primer, which is available from the Chauvet website http://www.chauvetlighting.com/

downloads/DMX_Primer_rev05_WO.pdf.

DMX Personality and Starting Address

When selecting a starting DMX address, always consider the number of DMX channels the selected DMX mode uses. If you choose a starting address that is too high, you could restrict the access to some of the product’s channels.

The Freedom Q1N uses up to 12 DMX channels, which defines the highest configurable address as 501. If you are not familiar with the DMX protocol, download the DMX Primer from www.chauvetdj.com To select the starting address, do the following:

1. Press <MENU> repeatedly until 4-CH, 6-CH, or 10CH shows on the display.

2. Press <ENTER>.

3. Use <UP> or <DOWN> to select the starting address, from d 1–512.

4. Press <ENTER>.

Wireless DMX Configuration

The Freedom Q1N offers wireless control of 2 or more products with a single DMX controller. To set up the D-Fi 2.4 GHz transceiver, follow the instructions below.

For the transmitting product:

1. Press <MENU> repeatedly until S-tr shows on the display.

2. Press <ENTER>.

3. Use <UP> or <DOWN> to select dtCH.

4. Press <ENTER>.

5. Use <UP> or <DOWN> to select the D-Fi channel, from dt 1–16.

6. Press <ENTER>.

For the receiving product(s):

1. Press <MENU> repeatedly until S-tr shows on the display.

2. Press <ENTER>.

3. Use <UP> or <DOWN> to select drCH.

4. Press <ENTER>.

5. Use <UP> or <DOWN> to select the D-Fi channel, from dr 1–16. The channel number should

match the channel number of the transmitting product or controller.

6. Press <ENTER>.

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Caution: D-Fi 2.4 GHz operation can be interrupted or inhibited by obstructions between the transmitter and receiver such as structures or people. For best results, keep the line of sight clear.

• The Freedom Q1N is fully compatible with the D-Fi 2.4 GHz wireless transceiver (transmitter/receiver) from Chauvet (sold separately). For more detailed information about D-Fi 2.4 GHz functionality, refer to the D-Fi 2.4 GHz User Manual available at the Chauvet website www.chauvetdj.com

• Ensure that all linked products are configured to the same DMX personality.

Freedom Q1N User Manual Rev. 2

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Operation

DMX Channel Assignments and Values

10CH

Channel Function Value Percent/Setting

1 Dimmer 000 2 Red 000 3 Green 000 4Blue 000 5 White 000

6Strobe

Color Macro

Color Temperature

Auto/Sound-Active

Programs

Auto Speed (when CH 10

240)

is 011

Sound Sensitivity (when

CH 10 is 241

255)

10 Dimmer Speed Mode

255 0–100% 255 0–100% 255 0–100% 255 0–100% 255 0–100% 010 No function

000

255 Strobe (slow to fast)

011 000

010 No function 030 R: 100% G: 0–100% B: 0% A: 0%

011

050 R: 100–0% G: 100% B: 0% A: 0%

031

070 R: 0% G: 100% B: 0–100% A: 0%

051

090 R: 0% G: 100–0% B: 100% A: 0%

071

110 R: 0–100% G: 0% B: 100% A: 0%

091

130 R: 100% G: 0% B: 100–0% A: 0%

111

150 R: 100% G: 0–100% B: 0–100% A: 0%

131

170 R: 100–0% G: 100–0% B: 100% A: 0%

151

200 R: 100% G: 100% B: 100% A: 100%

171

205 R: 255 G: 128 B: 000

201

210 R: 255 G: 141 B: 046

206

215 R: 255 G: 154 B: 069

211

220 R: 255 G: 167 B: 092

216

225 R: 255 G: 180 B: 115

221

230 R: 255 G: 193 B: 138

226

235 R: 255 G: 206 B: 161

231

240 R: 255 G: 219 B: 184

236

245 R: 255 G: 232 B: 207

241

250 R: 255 G: 245 B: 230

246

255 R: 255 G: 255 B: 255

251

010 No function

000

060 Auto program 1

011

120 Auto program 2

061

180 Auto program 3

121

240 Auto program 4

181

255 Sound-active program

241

000 255 Auto program speed (slow to fast)

010 Sound-sensitivity off

000

255 Sound sensitivity (low to high)

011

051 Preset dimmer speed from display menu

000

101 Dimmer speed mode off

052

152 Dimmer speed mode 1 (fast)

102

203 Dimmer speed mode 2 (medium)

153

255 Dimmer speed mode 3 (slow)

204

Freedom Q1N User Manual Rev. 2

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6-CH

Channel Function Value Percent/Setting

1 Dimmer 000 2 Red 000 3 Green 000 4Blue 000 5 White 000

6Strobe

255 0–100% 255 0–100% 255 0–100% 255 0–100% 255 0–100%

000  010 No function 011  255 Strobe (slow to fast)

4-CH

Channel Function Value Percent/Setting

1 Red 000 2 Green 000 3Blue 000 4 White 000

255 0–100% 255 0–100% 255 0–100% 255 0–100%

Configuration (Standalone)

Set the product in one of the standalone modes to control without a DMX controller.

Never connect a product that is operating in any standalone mode to a DMX string connected to a DMX controller. Products in standalone mode may transmit DMX signals that could interfere with the DMX signals from the controller.

Operation

Preset Color Mode

To run the Freedom Q1N on a static color, follow the instructions below:

1. Press <MENU> repeatedly until C-- shows on the display.

2. Press <ENTER>.

3. Use <UP> or <DOWN> to select a static color, from C 1–15.

4. Press <ENTER>.

Automatic Programs

To run the Freedom Q1N in automatic mode, follow the instructions below:

1. Press <MENU> repeatedly until P-- shows on the display.

2. Press <ENTER>.

3. Use <UP> or <DOWN> to select an automatic program, from P 1–4.

4. Press <ENTER>.

Auto-Program Speed

To change the auto-program speed on the Freedom Q1N, do the following:

1. Press <MENU> repeatedly until S-- shows on the display.

2. Use <UP> or <DOWN> to increase or decrease the program speed, from S 1–100.

3. Press <ENTER>. The product will return to the last selected mode.

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Freedom Q1N User Manual Rev. 2

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Operation

Sound-Active Mode

To run the Freedom Q1N in sound-active mode, follow the instructions below:

1. Press <MENU> repeatedly until Snd shows on the display.

2. Press <ENTER>.

The product will only respond to low frequencies of music (bass and drums).

Sound-Sensitivity

To set the sound sensitivity on the Freedom Q1N, do the following:

1. Press <MENU> repeatedly until SenS shows on the display.

2. Use <UP> or <DOWN> to increase or decrease the program speed, from u 1–100.

3. Press <ENTER>. The product will return to the last selected mode.

Custom Color Mixing

To custom mix a static color, do the following:

1. Press <MENU> repeatedly until U-- shows on the display.

2. Press <ENTER> and one of the following will appear:

• r_ _ _ (red)

• g_ _ _ (green)

• b_ _ _ (blue)

• W_ _ _ (white)

3. Press <ENTER> to cycle through the color settings.

4. When the desired color shows on the display, use <UP> or <DOWN> to increase or decrease the color value, from 0–255.

5. Repeat steps 3 and 4 until the product outputs as desired.

Dimmer Mode

To set the dimmer curve, do the following:

1. Press <MENU> repeatedly until dIM shows on the display.

2. Press <ENTER>.

3. Use <UP> or <DOWN> to select from dIM1–3 or OFF.

4. Press <ENTER>. The product will return to the last selected mode.

Freedom Q1N User Manual Rev. 2

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Operation

IRC-6 Infrared Remote Control

The Freedom Q1N is compatible with the IRC-6 infrared remote control from Chauvet. To activate IR mode, follow the instructions below:

1. Press <MENU> repeatedly until SEt shows on the display.

2. Press <ENTER> to accept.

3. Press <UP> or <DOWN> to select ON or OFF.

4. Press <ENTER>.

IRC-6 Operation

Automatic Mode

Automatic mode will enable you to run the automatic programs on the product. To turn on Automatic mode:

1. Press <AUTO> on the IRC-6.

2. Press <+> or <–> to choose between the different auto programs.

To select only fading programs:

1. Press <FADE> on the IRC-6.

2. Press <+> or <–> to choose between the different fading programs.

To adjust the speed of the automatic program:

1. Press <SPEED> on the IRC-6.

2. Press <+> or <–> to increase or decrease the speed of the program.

Sound-Active Mode

Sound-Active mode will enable the product to respond to the music. To turn on Sound-Active mode:

1. Press <SOUND> on the IRC-6.

2. Press <+> or <–> to select a sound-active program.

To adjust the sound sensitivity:

1. Press <SENSITIVITY> on the IRC-6.

2. Press <+> or <–> to increase or decrease the sensitivity.

Manual Color Control

To select a preset static color with the IRC-6:

1. Press <1>–<9> on the IRC-6.

To custom-mix a color with the IRC-6:

1. Press <MANUAL> on the IRC-6, or skip to step 2.

2. Select the color to be edited, from <R> (red), <G> (green), <B> (blue), <A> (amber), <UV/P> (UV), or <W>. (white).

3. Press <+> or <–> to increase or decrease the value of the selected color.

4. Repeat steps 2 and 3 until the product outputs as desired.

Strobe

To adjust the strobe rate:

1. Press <STROBE> on the IRC-6.

2. Press <+> or <–> to increase or decrease the strobe rate.

3. Press <STROBE> again to turn off the strobe.

Dimmer

To adjust the total output with the IRC-6:

1. Press <%> on the IRC-6.

2. Press <+> or <–> to increase or decrease the output level.

Black Out

To black out the lights:

1. Press <BLACK OUT> on the IRC-6.

This will turn off all the lights until the button is pressed again. NOTE: The IRC-6 will not respond to any inputs when Black Out is activated. If the remote does not respond when a button is pressed, try pressing <BLACK OUT>. You may have inadvertently activated Black Out.

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Freedom Q1N User Manual Rev. 2

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Operation

Master/Slave Mode

The Master/Slave mode allows a single Freedom Q1N product (the “master”) to control the actions of one or more Freedom Q1N products (the “slaves”) without the need of a DMX controller or DMX cables. The master (transmitter) product will be set to operate in either Stand-Alone mode or with the IRC-6, while the slave (receiver) products will be set to operate in Slave mode. Once set and connected, the slave products will operate in unison with the master product.

Configure the products as indicated below.

Slave products:

1. Press <MENU> repeatedly until S-tr shows on the display.

2. Press <ENTER>.

3. Use <UP> or <DOWN> to select drCH.

4. Press <ENTER>.

5. Use <UP> or <DOWN> to select the receiving D-Fi channel, from dr 1–16.

6. Press <ENTER>.

7. Finish setting all the slave products.

Master product:

1. Press <MENU> repeatedly until S-tr shows on the display.

2. Press <ENTER>.

3. Use <UP> or <DOWN> to select dtCH.

4. Press <ENTER>.

5. Use <UP> or <DOWN> to select the transmitting D-Fi channel on which the slave products are receiving, from dt 1–16.

6. Press <ENTER>.

7. Set the master product to operate in Stand-Alone mode or with the IRC-6.

• Configure all the slave products before connecting the master to the daisy chain.

• Never connect a DMX controller to a DMX string configured for Master/Slave operation because the controller may interfere with the signals from the master.

Freedom Q1N User Manual Rev. 2

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Maintenance

5. Maintenance

Product Maintenance

Dust build-up reduces light output performance and can cause overheating. This can lead to reduction of the light source’s life and/or mechanical wear. To maintain optimum performance and minimize wear, clean your lighting products at least twice a month. However, be aware that usage and environmental conditions could be contributing factors to increase the cleaning frequency.

To clean the product, follow the instructions below:

1. Unplug the product from power.

2. Wait until the product is at room temperature.

3. Use a vacuum (or dry compressed air) and a soft brush to remove dust collected on the external surface/vents.

4. Clean all transparent surfaces with a mild soap solution, ammonia-free glass cleaner, or isopropyl alcohol.

5. Apply the solution directly to a soft, lint-free cotton cloth or a lens-cleaning tissue.

6. Softly drag any dirt or grime to the outside of the transparent surface.

7. Gently polish the transparent surfaces until they are free of haze and lint.

Always dry the transparent surfaces carefully after cleaning them.

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Freedom Q1N User Manual Rev. 2

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Technical Specifications

6. Technical Specifications

Dimensions and Weight

Length Width Height Weight

3.8 in (97 mm) 3 in (75 mm) 5.5 in (139 mm) 1.4 lb (0.6 kg)

Note: Dimensions in inches rounded to the nearest decimal digit. Power

Power Supply Type Range Voltage Selection Input Voltage

Switching (external) 100 to 240 VAC, 47/63 Hz Auto-ranging 8.4 VDC, 1.3 A

Parameter 120 V, 60 Hz 230 V, 50 Hz

Consumption 13 W 12 W

Operating current 0.2 A 0.1 A

Fuse 120 V 230 V

Power I/O U.S./Worldwide UK/Europe

Power input connector IEC IEC

Power cord plug Edison (U.S.) Local plug

Light Source

Type Color Quantity Power Current Lifespan

LED

Photometrics

Strobe Rate

0 to 25 Hz 8° 14° 1,700 lux

Quadcolor

(RGB+WW)

1 6 W 2 A 50,000 hours

Beam Angle

(Without Filter)

Field Angle

(Without Filter)

Illuminance @ 2m

(Without Filter)

Beam Angle

(With Filter)

15° 28° 415 lux

Thermal

Maximum External Temperature Cooling System

104 °F (40 °C) Convection

DMX

I/O Connector Channel Range

Wireless 4, 6, or 10

Ordering

Product Name Item Code UPC Number

Freedom Q1N (black) 03031558 781462219062 Freedom Q1N (white) 03031567 781462219154

Field Angle (With Filter)

Illuminance @ 2m

(With Filter)

Freedom Q1N User Manual Rev. 2

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Page 18

Returns

In case you need to get support or return a product:

• If you are located in the U.S., contact Chauvet World Headquarters.

• If you are located in the UK or Ireland, contact Chauvet Europe Ltd.

• If you are located in Benelux, contact Chauvet Europe BVBA.

• If you are located in France, contact Chauvet France.

• If you are located in Germany, contact Chauvet Germany.

• If you are located in Mexico, contact Chauvet Mexico.

• If you are located in any other country, DO NOT contact Chauvet. Instead, contact your local distributor. See www.chauvetdj.com Germany, or Mexico.

If you are located outside the U.S., UK, Ireland, Benelux, France, Germany, or Mexico, contact your distributor of record and follow their instructions on how to return Chauvet products to them. Visit our website www.chauvetdj.com

Call the corresponding Chauvet Technical Support office and request a Return Merchandise Authorization (RMA) number before shipping the product. Be prepared to provide the model number, serial number, and a brief description of the cause for the return.

To submit a service request online, go to www.chauvetdj.com/service-request Send the merchandise prepaid, in its original box, and with its original packing and accessories. Chauvet

will not issue call tags. Clearly label the package with the RMA number. Chauvet will refuse any product returned without an RMA

number.

for distributors outside the U.S., UK, Ireland, Benelux, France,

for contact details.

Write the RMA number on a properly affixed label. DO NOT write the RMA number directly on the box.

Before sending the product, clearly write the following information on a piece of paper and place it inside the box:

• Your name

• Your address

• Your phone number

• RMA number

• A brief description of the problem

Be sure to pack the product properly. Any shipping damage resulting from inadequate packaging will be your responsibility. FedEx packing or double-boxing are recommended.

Chauvet reserves the right to use its own discretion to repair or replace returned product(s).

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Freedom Q1N User Manual Rev. 2

Page 19

Contact Us

World Headquarters

Benelux

France

Germany

Mexico

Address: Av. de las Partidas 34 - 3B

Lerma, Edo. de México, CP 52000

General Information Technical Support

Address: 5200 NW 108th Ave. Voice: (844) 393-7575

Sunrise, FL 33351 Fax: (954) 756-8015

Voice: (954) 577-4455 Email: chauvetcs@chauvetlighting.com

Fax: (954) 929-5560

Toll Free: (800) 762-1084 Website: www.chauvetdj.com

Address: Unit 1C Email: UKtech@chauvetlighting.eu

Brookhill Road Industrial Estate

Pinxton, Nottingham, UK Website: www.chauvetdj.eu

NG16 6NT

Voice: + 44 (0) 17 7 3 511115

Fax : + 44 (0) 1 7 7 3 511110

Address: Stokstraat 18 Email: BNLtech@chauvetlighting.eu

9770 Kruishoutem

Belgium Website: www.chauvetdj.eu

Voice: +32 9 388 93 97

Address: 3, Rue Ampère

91380 Chilly-Mazarin

France Website: www.chauvetdj.eu

Voice: +33 1 78 85 33 59

Address: Bruno-Bürgel-Str. 11

28759 Bremen

Germany Website: www.chauvetdj.eu

Voice: +49 421 62 60 20

(Entrance by Calle 2)

Zona Industrial Lerma Website: www.chauvetdj.mx

Voice: +52 (728) 690-2010

Email: FRtech@chauvetlighting.fr

Email: DEtech@chauvetlighting.de

Email: servicio@chauvet.com.mx

Outside the U.S., U.K., Ireland, Benelux, France, Germany, or Mexico, contact the dealer of record. Follow the instructions to request support or to return a product. Visit our website for contact details.

Freedom Q1N User Manual Rev. 2

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