Power Linking ......................................................................................................................................... 7
Static Color ........................................................................................................................................... 14
Auto Programs and Sound-Active......................................................................................................... 14
Custom Color ........................................................................................................................................ 14
Contact Us ........................................................................................................................20
Page 2 of 20 COLORpalette™ User Manual Rev. 4
What Is
Included
Unpacking
Instructions
Carefully unpack the product immediately and check the container to make sure all the
If the box or the contents (the product and included accessories) appear damaged from
Text
1—512
A range of values
50/60
A set of values of which only one can be chosen
Settings
A menu option not to be modified
Menu > Settings
A sequence of menu options to be followed
<ENTER>
A key to be pressed on the product’s control panel
ON
A value to be entered or selected
Symbols
Critical installation, configuration, or operation information. Not
damage to the product, or cause harm to the operator.
Disclaimer
The information and specifications contained in this document are subject to change
assumes no responsibility or liability for any errors or omissions
1.BEFORE YOU BEGIN
Claims
Conventions
• COLORpalette™
• Power Cord
parts are in the package and are in good condition.
shipping, or show signs of mishandling, notify the carrier immediately, not Chauvet. Failure
to report damage to the carrier immediately may inv alidate y our claim. In addition, keep the
box and contents for inspection.
For other issues, such as missing components or parts, damage not related to shipping, or
concealed damage, file a claim with Chauvet within 7 days of delivery.
Convention Meaning
Symbol Meaning
Electrical warning. Not following these instructions may cause
electrical damage to the product, accessories, or the user.
• Warranty Card
• Quick Reference Guide
following these instructions may make the product not work, cause
Important installation or configuration information. The product
may not function correctly if this information is not used.
Useful information.
without notice. Chauvet
that may appear in this manual. Chauvet reserves the right to update the existing
document or to create a new document to correct any er rors o r omissions .
You can download the latest version of this docume nt f rom www.chauvetlighting.com.
Electronically published by Chauvet in the United States of America.
R. Isenstadt 06/08/15 A. Leon 06/29/15
Author Date Editor Updated
COLORpalette™ User Manual Rev. 4 Page 3 of 20
Product at a
x
P
x
P
P
P
P
x
P
Safety Notes
Do not touch the product’s housing when operating because it may be very hot.
completely disconnect the product from power via breaker or by unplugging it.
Glance
Use on Dimmer
Outdoor Use
Sound-Active
DMX
Master/Slave
Please read the following Safety Notes carefully before working with the product. The
Notes include important safety information about instal lation, usage, and maintenance.
• Always connect the product to a grounded circuit to avoid the risk of electrocution.
• Always disconnect the product from the power source before cleaning or replacing
the fuse.
• Avoid direct eye exposure to the light source while the product is on.
• Make sure the power cord is not crimped or damaged.
• Never disconnect the product from power cord by pulling or tugging on the cord.
• If mounting the product overhead, always secure to a fastening device using a
safety cable.
• Make sure there are no flammable materials close to the product when operating.
•
• The product is not intended for permanent installation.
• Always make sure that the voltage of the outlet to which you are connecting the
product is within the range stated on the decal or rear panel of the product.
•The product is for indoor use only! (IP20) To prevent risk of fire or shock, do not
expose the product to rain or moisture.
•Always install the product in a location with adequate ventilation, at least 20 in
(50 cm) from adjacent surfaces.
• Be sure that no ventilation slots on the product’s housing are blocked.
• Never connect the product to a dimmer.
• Make sure to replace the fuse with another of the same type and rating.
• Never carry the product from the power cord or any moving part. Always use the
hanging/mounting bracket.
•The maximum ambient temperature (Ta) is 104 °F (40 °C). Do not operate the
product at higher temperatures.
• In the event of a serious operating problem, stop using the product immediately.
• Never try to repair the product. Repairs carried out by unskilled people can lead to
damage or malfunction. Please contact the nearest authorized technical assistance
center.
•To eliminate unnecessary wear and improve its lifespan, during periods of non-use
Auto Programs
Auto-ranging Power Supply
Replaceable Fuse
User-Serviceable
Keep this User Manual for future use. If you sell the product to someone else, b e
sure that they also receive this document.
Page 4 of 20 COLORpalette™ User Manual Rev. 4
2.INTRODUCTION
Product Overview
Power In
Fuse Holder
DMX
In/Out
Bracket
Adjustment Knob
Safety Loop
Display
Menu Buttons
Power Out
Microphone
Sensitivity Knob
COLORpalette™ User Manual Rev. 4 Page 5 of 20
Product Dimensions
248 mm
425 mm
7 in
178 mm
9.8 in
16.8 in
Page 6 of 20 COLORpalette™ User Manual Rev. 4
AC Power
The COLORpalette™ has an auto-ranging power supply and it can work with an input
circuit breaker, power outlet, and wiring), use the current value listed on the
’s specifications chart. The
listed current rating indicates the product’s aver age c urrent dra w under normal conditions.
•Always connect the product to a protected circuit (circuit breaker or fuse).
has an appropriate electrical ground to avoid the risk
To eliminate unnecessary wear and improve its lifespan, during periods of
via breaker or by
unplugging it.
to a rheostat (variable resistor) or dimmer circuit, even if
Fuse
1. Wedge the tip of a flat-head screwdriver into the slot of the fuse holder.
4. Insert the fuse holder back in place and reconnect power.
Power Linking
s on 120 VAC or up to
in other markets, you must consult with the
1st Product
2nd Product
3rd Product
Additional
Products
Installed fuse
(held by plastic clip)
Spare fuse holder
(inside safety cap)
Safety cap
3.SETUP
Replacement
voltage range of 100 to 240 VAC, 50/60 Hz. To determine the product’s power
requirements (
label affixed to the product’s back panel, or refer to the product
Make sure the product
of electrocution or fire.
•
non-use completely disconnect the product from power
Never connect the product
the rheostat or dimmer channel serves o nly as a 0 t o 100% switch.
2. Pry the fuse holder out of the housing.
3. Remove the blown fuse from the holder and replace with a fuse of the exact same
type and rating.
Disconnect the product from the power outlet before replacing the fuse.
Power Linking
The product provides power linking via the Edison outlet located in the back of the product.
Please see the diagram below for further explanation.
Diagram
You can power link up to 16 COLORpalette™ product
31 COLORpalette™ products on 230 VA C.
The power linking diagram corresponds to the North American version of the
product ONLY! If using the product
local Chauvet distributor as powe r linking connectors and requirements may differ
in your country or region.
COLORpalette™ User Manual Rev. 4 Page 7 of 20
Mounting
, read and follow the safety recommendations indicated in the
may be mounted in any position; however, make sure adequate
of appropriate weight
knobs allow for directional adjustment when aiming the
Mounting Clamp
15N
from Chauvet)
Hanging/Mounting
support)
Safety Cable
from Chauvet)
Bracket Adjustment
Before mounting the product
Safety Notes.
Orientation
Rigging
The COLORpalette™
ventilation is provided around the product.
•Before deciding on a location for the product, always make sure there is easy access
to the product for maintenance and progr amming pur pose s.
•Make sure that the structure onto which you are mounting the product can support the
product’s weight. See the T echnical Specif icationsfor weight information.
•When mounting the product overhead, always use a safety cable. Mount the product
securely to a rigging point, whether an elev at ed platform or a t r uss .
•When rigging the product onto a truss, use a mounting clamp
capacity.
•When power linking multiple products, mount the products close enough for power
linking cables to reach.
•The bracket adjustment
product to the desired angle. Only loosen or tighten the bracket knobs manually.
Using tools could damage the knobs.
(such as the CLP-
(such as CH-05
Bracket
Mounting Diagram
(also used as floor
Keyhole Slots
(for wall mounti ng)
Knob x 2
Page 8 of 20 COLORpalette™ User Manual Rev. 4
Control Panel
Operation
<MODE>
<DOWN>
Menu Map
DMX
dxxx
001–486
Sets DMX address
Off
A000
No output
Static
Color
Static Colors and
Strobe setting
Auto programs and
Strobe and Speed settings
Auto programs and
speed setting
Custom
Color
G000–
G100
Custom color (red, green,
blue, and Strobe settings)
DMX Linking
The COLORpalette™ works with a DMX controller. Information about DMX is in the
Set the product in DMX mode to control with a DMX controller.
socket on the product.
DMX Personality
Starting
When selecting a starting DMX address, always consider the number of DMX channels the
you choose a starting address that is too high, you could
, which defines
If you are not familiar with the DMX protocol, download the DMX Primer from
5. Press <ENTER>.
4.OPERATION
To access the control panel functions, use the four buttons located underneath the display.
Please refer to the Product Overviewto see the button locations on the control panel.
Button Function
Press to back out of the current menu option
<ENTER>
<UP>
Press to activate a menu option or a selected value
Press to scroll up the list of options or to find a higher value
Press to scroll down the list of options or to find a lower value
Mode Programming Steps Description
A001–A007 F000–F100
Auto
Program
A008–A011 P000–P100 F000–F100
A012–A024 P000–P100
A025 r000–r100
b000–b100 F000–F100
CHAUVET® DMX Primer, which is available from the Chauvet website
(DMX)
1. Connect the product to a suitable power outlet.
2. Connect a DMX cable from the DMX output of the DMX controller to the DMX input
selected DMX mode uses. If
and
Address
restrict the access to some of the product’s channel s.
The COLORpalette™ uses up to 27 DMX channels in a 27-CH DMX mode
the highest configurable address to 486. The DMX personality is selected by the position of
DMX channel 1.
www.chauvetlighting.com.
To select the starting address, do the follow ing:
1. Press <MODE> until dxxx or Axxx shows on the display.
2. Use <UP> or <DOWN> to scroll through the menu until dxxx shows on the display.
3. Press <ENTER> and 001–485 will show on the display.
4. Use <UP> or <DOWN> to select the starting address.
COLORpalette™ User Manual Rev. 4 Page 9 of 20
DMX Channel Assignments and Values
Channel
Function
Value
Percent/Setting
000 ó 019
27 channel mode
020 ó 255
DMX personalities 15-CH – 3-CH
No Function
000 ó 002
No function
003 ó 249
Slow to fast
250 ó 255
Sound-Active
4
Red 1
5
Green 1
Blue 1
7
Red 2
0–100%
8
Green 2
9
Blue 2
Red 3
11
Green 3
0–100%
12
Blue 3
13
Red 4
Green 4
15
Blue 4
0–100%
16
Red 5
17
Green 5
Blue 5
19
Red 6
0–100%
20
Green 6
21
Blue 6
Red 7
23
Green 7
0–100%
24
Blue 7
25
Red 8
Green 8
27
Blue 8
0–100%
COLORpalette™ Zones for DMX Control (27-CH mode)
1
2 3 4 5 6 7 8
27-CH
1
Mode
2
3
Strobe
6
10
14
18
22
26
000 ó 255
000 ó 255
000 ó 255
000 ó 255
000 ó 255
000 ó 255
000 ó 255
000 ó 255
000 ó 255
000 ó 255
000 ó 255
000 ó 255
000 ó 255
000 ó 255
000 ó 255
000 ó 255
000 ó 255
000 ó 255
000 ó 255
000 ó 255
000 ó 255
000 ó 255
000 ó 255
000 ó 255
000 ó 255
No function
0–100%
0–100%
0–100%
0–100%
0–100%
0–100%
0–100%
0–100%
0–100%
0–100%
0–100%
0–100%
0–100%
0–100%
0–100%
0–100%
0–100%
0–100%
Page 10 of 20 COLORpalette™ User Manual Rev. 4
Channel
Function
Value
Percent/Setting
000 ó 019
DMX personality 27-CH
020 ó 039
15 channel mode
040 ó 255
DMX personalities 9-CH – 3-CH
No Function
000 ó 002
No function
003 ó 249
Slow to fast
4
Red 1
0–100%
5
Green 1
6
Blue 1
0–100%
Red 2
8
Green 2
0–100%
9
Blue 2
10
Red 3
0–100%
Green 3
12
Blue 3
0–100%
13
Red 4
14
Green 4
0–100%
Blue 4
COLORpalette™ Zones for DMX Control (15-CH mode)
1 2 3
4
15-CH
1
Mode
2
3
Strobe
7
11
15
000 ó 255
250 ó 255
000 ó 255
000 ó 255
000 ó 255
000 ó 255
000 ó 255
000 ó 255
000 ó 255
000 ó 255
000 ó 255
000 ó 255
000 ó 255
000 ó 255
No function
Sound-Active
0–100%
0–100%
0–100%
0–100%
0–100%
0–100%
COLORpalette™ User Manual Rev. 4 Page 11 of 20
Channel
Function
Value
Percent/Setting
000 ó 039
DMX personality 27-CH – 15-CH
040 ó 059
9 channel mode
060 ó 255
DMX personalities 6-CH – 3-CH
No Function
000 ó 002
No function
003 ó 249
Slow to fast
4
Red 1
0–100%
5
Green 1
6
Blue 1
0–100%
Red 2
8
Green 2
0–100%
9
Blue 2
COLORpalette™ Zones for DMX Control (9-CH mode)
Channel
Function
Value
Percent/Setting
000 ó 059
DMX personality 27-CH – 9-CH
060 ó 079
6 channel mode
080 ó 255
DMX personality 3-CH
2
No Function
000 ó 002
No function
003 ó 249
Slow to fast
250 ó 255
Sound-Active
Red 1
5
Green 1
0–100%
6
Blue 1
COLORpalette™ Zones for DMX Control (6-CH mode)
1
2
1
9-CH
1
Mode
2
3
Strobe
7
000 ó 255
250 ó 255
000 ó 255
000 ó 255
000 ó 255
000 ó 255
000 ó 255
000 ó 255
No function
Sound-Active
0–100%
0–100%
0–100%
6-CH
1
3
4
Mode
Strobe
000 ó 255
000 ó 255
000 ó 255
000 ó 255
No function
0–100%
0–100%
Page 12 of 20 COLORpalette™ User Manual Rev. 4
Channel
Function
Value
Percent/Setting
000 ó 079
DMX personalities 27-CH – 6-CH
080 ó 089
Auto/Sound mode 1 (snap)
090 ó 099
Auto/Sound mode 2
110 ó 119
Auto/Sound mode 4
120 ó 129
Auto/Sound mode 5
140 ó 149
Auto/Sound mode 7
150 ó 159
Auto/Sound mode 8
160 ó 169
Auto/Sound mode 9
170 ó 179
Auto/Sound mode 10
180 ó 189
Auto/Sound mode 11
190 ó 199
Auto/Sound mode 12
200 ó 209
Auto/Sound mode 13
210 ó 219
Auto/Sound mode 14
220 ó 229
Auto/Sound mode 15
230 ó 239
Auto mode 1 (fade)
240 ó 255
Auto/Sound mode 16 (cycles all programs)
250 ó 255
Stop
000 ó 002
No functions
003 ó 249
Slow to fast
250 ó 255
Sound-Active
3-CH
1
2
3
Mode
Program Speed
Strobe
100 ó 109
130 ó 139
000 ó 249
Auto/Sound mode 3
Auto/Sound mode 6
Fast to slow
COLORpalette™ User Manual Rev. 4 Page 13 of 20
Configuration
(Standalone)
to a DMX string
s in standalone mode may transmit DMX
To run the COLORpalette™ on a static color, follow t he instruc tions below:
5. Press <ENTER>.
To run an auto program, do the following:
To custom mix a color, follow the instructions below :
Set the product in one of the standalone mo des to c ont rol without a DMX controller.
•Connect the product to a suitable power outlet.
Never connect a product that is operating in any standalone mode
connected to a DMX controller. Product
signals that could interfere with the DMX signals from the controller.
Static Color
1. Press <MODE> until dxxx or Axxx shows on the display.
2. Use <UP> or <DOWN> to scroll through the menu until A001–A007 shows on the
3. Press <ENTER> and Fxxxwill show on the display.
4. Use <UP> or <DOWN> to increase or decrease the strobe value.
Auto Programs
and Sound-Active
1. Press <MODE> until dxxx or Axxx shows on the display.
2. Use <UP> or <DOWN> to scroll through the menu until A008–A024 shows on the
3. Press <ENTER> and Pxxxwill show on the display.
4. Use <UP> or <DOWN> to increase or decrease the program speed.
5. Press <ENTER>. For A008–A011, Fxxx will show on the display.
6. Use <UP> or <DOWN> to increase or decrease the strobe value.
7. Press <ENTER>.
For Sound-Active mode, turn the Sensitivity knob up until the product responds to the
beat of the music.
In Sound-Active modes, the product will only respond to low frequencies of music
(bass and drums).
Custom Color
1. Press <MODE> until dxxx or Axxx shows on the display.
2. Use <UP> or <DOWN> to scroll through the menu until A025 shows on the display.
3. Press <ENTER> and rxxx will show on the display.
4. Use <UP> or <DOWN> to increase or decrease the red value.
5. Press <ENTER> and Gxxx will show on the display.
6. Use <UP> or <DOWN> to increase or decrease the green value.
7. Press <ENTER> and bxxxwill show on the display.
8. Use <UP> or <DOWN> to increase or decrease the blue value.
9. Press <ENTER> and Fxxxwill show on the display.
10. Use <UP> or <DOWN> to increase or decrease the strobe value.
display.
• Set F000 for no strobe.
• Set F100 for sound-active strobe (S ensitiv ity knob must be turn ed up) .
• Set F001–F099 for auto strobe, from slow to fast.
display.
• Set P000 for sound-active only (Sensitiv it y knob must be turne d up) .
• Set P001–P100 for auto mode, from slow to fast.
• Set F000 for no strobe.
• Set F100 for sound-active strobe (S ensitiv ity knob must be turn ed up).
• Set F001–F099 for auto strobe, from slow to fast.
• Set F000 for no strobe.
• Set F100 for sound-active strobe (S ensitiv ity knob must be turn ed up).
• Set F001–F099 for auto strobe, from slow to fast.
Blackout
1. Press <MODE> until dxxx or Axxx shows on the display.
2. Use <UP> or <DOWN> to scroll through the menu until A000 shows on the display.
Page 14 of 20 COLORpalette™ User Manual Rev. 4
IRC-6 Infrared
Remote
Control
The COLORpalette™ is compatible with the IRC-6 infrared remote control from Chauvet.
IRC-6 Operation
Static Color Mode
COLORpalette™ IRC-6 Buttons:
Static Color Mode
Auto/Sound Mode
<0> - A007 (White)
<0> - A008
<1> - A001 (Red)
<1> - A010
<2> - A025 (Amber)
<2> - A011
<3> - A004 (Yellow)
<3> - A016
<4> - A002 (Green)
<4> - A017
<5> - A006 (Cyan)
<5> - A018
<6> - A003 (Blue)
<6> - A020
<7> - A005 (Purple)
<7> - A021
<8> - A025 (Pink)
<8> - A022
<9> - A025 (Sunflower)
<9> - A024
<FADE> - No function
<FADE> - A023 (no response to sound)
may have inadvertently activated Black Out.
Make sure to point the IRC-6 directly at the receiver on the front of the product.
Static Color mode will enable the product to output a preset color.
To run Static Color mode:
Press <0>– <9> to choose between the different preset static colors.
Automatic/Sound-Active Mode
Automatic/Sound-Active mode will enable you to run the automatic programs on the
product. The product will also respond to music if the sensitivity knob is set high enough.
To turn on Automatic/Sound-Active mode:
1. Press <AUTO> or <SOUND> on the IRC-6.
2. Press <0>– <9>, or <FADE> to choose between the different programs.
To change the auto program speed:
Press <+> or <–> to increase or decrease the auto program speed.
To turn off Automatic/Sound-Active mode and return to Static Color mode:
Press <AUTO> or <SOUND> on the IRC-6.
Manual Color Control
To manually control the RGB percentage:
1. Press <MANUAL> on the IRC-6.
2. Press <R> (red), <G> (green), or <B> (blue) to choose the color.
3. Press <+> or <–> to increase or decrease the percentage of each color.
Miscellaneous Operation
To adjust the strobe rate of the program:
1. Press <STROBE> on the IRC-6.
2. Press <+> or <–> to increase or decrease the strobe rate.
3. Press <STROBE> again to turn off the strobe.
To black out the lights:
Press <BLACK OUT> on the IRC-6.
This will turn off all the lights until the button is pressed again.
NOTE: The IRC will not respond to any inputs when Black Out is activated. If the remote
does not respond when a button is pressed, try pressing <BLACK OUT>. You
COLORpalette™ User Manual Rev. 4 Page 15 of 20
Master/Slave
(the master) to control
s (the slaves) without the need of a
s will be set to operate in Slave mode. Once set and
s before connecting the master to the daisy
Never connect a DMX controller to a DMX string configured for Master/Slave
The Master/Slave mode allows a single COLORpalette™ product
the actions of one or more COLORpalette™ product
Mode
DMX controller. The master product will be set to operate in either Automatic or SoundActive mode, while the slave product
connected, the slave products w ill operate in unison with the master product.
Configure the products as indicated below .
Slave products:
1. Press <MODE> until dxxx or Axxx show s on the display.
2. Use <UP> or <DOWN> to cycle through the menu until dxxx shows on the display.
3. Press <ENTER> to accept.
4. Set the DMX address to 001.
5. Connect the DMX input of the first slave product to the DMX output of the mast er
product.
6. Connect the DMX input of the subsequent slave products to the DMX output of the
previous slave product.
7. Finish setting and connecting all the slave products.
Master product:
1. Set the master product to run in auto or sound mode.
2. Make the master product the first product in the DMX daisy chain.
• Configure all the slave product
chain.
•
operation because the controller may interfere with the signals from the master .
•Do not connect more than 31 slaves to the master.
Page 16 of 20 COLORpalette™ User Manual Rev. 4
Product
up reduces light output performance and can cause overheating. This can lead
mechanical wear. To maintain optimum
s at least twice a month.
However, be aware that usage and environmental conditions could be contributing factors
5.MAINTENANCE
Dust build-
Maintenance
to reduction of the light source’s life and/or
performance and minimize wear, clean your lighting product
to increase the cleaning frequency.
To clean the product, follow the instruction s below:
1. Unplug the product from power.
2. Wait until the product is at room temperature.
3. Use a vacuum (or dry compressed air) and a soft brush to remove dust collected on
4. Clean all transparent surfaces with a mild soap solution, ammonia-free glass
5. Apply the solution directly to a soft, lint free cotton cloth or a lens cleaning tissue.
6. Softly drag any dirt or grime to the outside of the transparent surfa ce.
7. Gently polish the transpar ent s urfac es until they are free of haze and lint.
Always dry the transparent surfaces carefully af ter cleaning them.
the external surface/vents.
cleaner, or isopropyl alcohol.
COLORpalette™ User Manual Rev. 4 Page 17 of 20
Dimensions and
Length
Width
Height
Weight
16.8 in (425 mm)
9.8 in (248 mm)
7 in (178 mm)
6.2 lb (2.8 kg)
Note: Dimensions in inches rounded to the nearest decimal digit.
Power
Power Supply Type
Range
Voltage Selection
Switching (internal)
100 to 240 VAC, 50/60 Hz
Auto-ranging
Parameter
120 V, 60 Hz
230 V, 50 Hz
Consumption
58 W
60 W
Operating Current
0.4 A
0.2 A
Power linking current
(products)
Fuse
F 1.6 A, 250 V
F 1.6 A, 250 V
Power I/O
U.S./Worldwide
UK/Europe
Power input connector
IEC
IEC
Power output connector
Edison
IEC
Power Cord plug
Edison (U.S.)
Local plug
Light Source
Type
Power
Lifespan
LED
0.25 W
100,000 hours
Color
Quantity
Current
Red
96
20 mA
Green
96
20 mA
Blue
96
20 mA
Photometrics
Parameter
Beam Angle
31° x 29°
Field Angle
56° x 54°
Illuminance @ 2 m
1,813 lux
Thermal
Maximum External Temp.
Cooling System
104 °F (40 °C)
Convection
DMX
I/O Connectors
Channel Range
3-pin XLR
3, 6, 9, 15 or 27
Ordering
Product Name
Item Code
UPC Number
COLORpalette™
1031089
781462214371
6.TECHNICAL SPECIFICATIONS
Weight
8 A (16 products) 8 A (31 products)
Page 18 of 20 COLORpalette™ User Manual Rev. 4
R
In case you need to get support or return a product:
If you are located outside the U.S., UK, Ireland, Mexico, or Benelux, contact your
products to them. Visit our website www.chauvetlighting.com for contact details.
Call the corresponding Chauvet Technical Support office and request a Return
returned without an RMA number.
Before sending the product, clearly write the following information on a piece of paper
recommended.
ETURNS
• If you are located in the U.S., contact Chauvet World Headquarters.
• If you are located in the UK or Ireland, contact Chauvet Europe Ltd.
• If you are located in Mexico, contact Chauvet Mexico.
• If you are located in Benelux, contact Chauvet Europe BVBA.
• If you are located in any other country, DO NOT contact Chauvet. Instead, contact
your local distributor. See www.chauvetlighting.com for distributors outside the U.S.,
UK, Ireland, Mexico, or Benelux.
distributor of record and follow their instructions on how to return Chauvet
Merchandise Authorization (RMA) number before shipping the product. Be prepared to
provide the model number, serial number, and a brief description of the cause for the
return.
Send the merchandise prepaid, in its original box, and with its original packing and
accessories. Chauvet will not issue call tags.
Clearly label the package with the RMA number. Chauvet will refuse any product
Write the RMA number on a properly affixed label. DO NOT write the RMA number
directly on the box.
and place it inside the box:
• Your name
• Your address
• Your phone number
• RMA number
• A brief description of the problem
Be sure to pack the product properly. Any shipping damage resulting from inadequate
packaging will be your responsibility. FedEx packing or double-boxing are
Chauvet reserves the right to use its own discretion to repair or replace returned
product(s).
COLORpalette™ User Manual Rev. 4 Page 19 of 20
C
WORLD HEADQUARTERS - Chauvet
General Information
Toll free: (800) 762-1084
Technical Support
World Wide Web www.chauvetlighting.com
UNITED KINGDOM AND IRELAND - Chauvet Europe Ltd.
General Information
Fax: +44 (0)1773 511110
Technical Support
MEXICO - Chauvet Mexico
General Information
Voice: +52 (728) 285-5000
Technical Support
CHAUVET EUROPE - Chauvet Europe BVBA
General Information
Voice: +32 9 388 93 97
Technical Support
contact your dealer. Follow their
instructions to request support or to return a product. Visit our website for contact details.