Canon VB-S905F, VB-S805D, VB-R12VE, VB-M720F, VB-M620VE User Manual

...

ENGLISH

Network Video Recording Software RM Series

Administrator Manual

///

This user manual should be read before using the software.

Introduction

Thank you for purchasing RM-64/RM-25/RM-9 v4.3 Network Video Recording Software (hereafter referred to as “RM-64/25/ 9” or “this software”). This manual also explains how to use RM-Lite v4.3 Network Video Recording Software (hereafter referred to as “RM-Lite”). For the difference between RM-64/25/9 and RM-Lite, please refer to “About RM-Lite” (P. 30). Please read this manual before using the software. After reading this manual, keep it in a safe place for future reference. The cameras described in this manual may include models not be sold in your country or region. In addition, please read the license agreement before using the software. The license agreement can be found in the LICENSE folder on the setup CD-ROM.

Precautions for Use (Disclaimer)

 Video Recording

Flaws or other problems with this software may result in recording failure or destruction or loss of recorded data. Canon shall have no liability whatsoever for any loss or damages incurred by the user as a result of such problems.

 Copyright

Videos, images or sounds recorded with your camera may not be utilized or published without consent of copyright holders, if any, except in such a way as permitted for personal use under the relevant copyright law.

Trademarks

• Canon and the Canon logo are registered trademarks of Canon Inc.

• Microsoft, Windows, Windows Server, Windows Vista, Internet Explorer, SQL Server, and Visual C++ are registered trademarks or trademarks of Microsoft Corporation in the United States and other countries.

• Windows is legally recognized as Microsoft Windows Operating System.

• QuickTime is a trademark of Apple Inc.

• Apache is a trademark of the Apache Software Foundation.

• Pentium, Intel Core and Xeon are trademarks of Intel Corporation in the United States or other countries (or both).

• NVIDIA and GeForce are registered trademarks or trademarks of NVIDIA Corporation in the United States and other countries.

• Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

• All other company or product names used in this manual are trademarks or registered trademarks of their respective holders.

Third Party Software

This product contains third party software modules. Each module’s license conditions are also available in the OpenSourceSoftware folder in the LICENSE folder on the accompanying set-up CD-ROM.

THIS PRODUCT IS LICENSED FROM MPEGLA, LLC. UNDER THE MPEG-4 VISUAL PATENT PORTFOLIO LICENSE FOR THE PERSONAL AND NON-COMMERCIAL USE OF A CONSUMER TO (i) ENCODE VIDEO IN COMPLIANCE WITH THE MPEG-4 VISUAL STANDARD (“MPEG-4 VIDEO”) AND/OR (ii) DECODING MPEG-4 VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A PERSONAL AND NON-COMMERCIAL ACTIVITY. NO LICENSE IS GRANTED OR SHALL BE IMPLIED FOR ANY OTHER USE. ADDITIONAL INFORMATION INCLUDING THAT RELATING TO PROMOTIONAL,

INTERNAL AND COMMERCIAL USES AND ADDITIONAL LICENSING MAY BE OBTAINED FROM MPEG LA, LLC. SEE http://www.mpegla.com.

This product is licensed under AT&T patents for the MPEG-4 standard and may be used for encoding MPEG-4 compliant video and/or decoding MPEG-4 compliant video that was encoded only (1) for a personal and non-commercial purpose or (2) by a video provider licensed under the AT&T patents to provide MPEG-4 compliant video. No license is granted or implied for any other use for MPEG-4 standard.

User Manuals

R13

R12

M50

H652

H651

R11

R10

M641

M640

M741

M740

S30

Types of User Manuals

This product has the following manuals:

Administrator Manual (this manual)

This manual is intended for the system administrator and provides information on how to operate this software product.

Please also read the manuals provided with each camera, as required.

 Notes

1 Any unauthorized reproduction of this guide is prohibited. 2 The contents of this manual are subject to change without any prior notice. 3 This document has been prepared with the utmost attention to accuracy. If you have any comments, however,

please contact a Canon sales representative.

4 Canon shall assume no liability for any outcome of using this product, regardless of Items 2 and 3 above.

How to Use This Manual

This manual is intended for display and reading on your computer screen.

 Software Screenshots

The software screenshots samples shown in this guide are for illustration only. The screenshots may differ from the actual screens displayed. The VB-R11 is mainly used as the example camera in this manual. In addition, screens using Windows 8.1 are displayed as samples to describe operations.

Symbols Used in This Manual

 Symbols Indicating Camera models

The following symbols indicate information unique to a specific camera model.

Symbol Camera Model

VB-R13VE, VB-R13

VB-R12VE

VB-M50B

VB-H652LVE

VB-H651V

VB-R11VE and VB-R11

VB-R10VE

VB-M641VE and VB-M641V

VB-M640VE and VB-M640V

VB-M741LE

VB-M740E

VB-S30D

Symbol Camera Model

S31

S80x

S90x

H43

H41

H630

H610

H730

H710

M42

M40

M620

M600

720

M700

C500

C60

C300

C50F

C50i

RM-64/25/9

VB-S31D

VB-S800D and VB-S805D

VB-S900F and VB-S905F

VB-H43

VB-H41

VB-H630VE and VB-H630D

VB-H610VE and VB-H610D

VB-H730F

VB-H710F

VB-M42

VB-M40

VB-M620VE and VB-M620D

VB-M600VE and VB-M600D

VB-M720F

VB-M700F

VB-C500VD and VB-C500D

VB-C60

VB-C300

VB-C50Fi and VB-C50FSi

VB-C50i and VB-C50iR

 Symbols Indicating Products

The following symbols indicate information that is unique to the RM-64/25/9 and the RM-Lite version.

Symbol Meaning

Features unique to the RM-64/25/9. They cannot be used with RM-Lite.

Information unique to RM-Lite.

 Symbols Indicating Precautions

The following symbols indicate descriptions you should pay close attention to.

Symbol Meaning

Important Cautions and restrictions during operation. Make sure to read these carefully.

Note Supplementary descriptions and reference information.

Table of Contents

Introduction...................................................................................................................... 2

Precautions for Use (Disclaimer) ............................................................................................ 2

Trademarks ............................................................................................................................. 2

Third Party Software................................................................................................................ 2

User Manuals................................................................................................................... 4

Types of User Manuals ...........................................................................................................4

How to Use This Manual ......................................................................................................... 4

Symbols Used in This Manual................................................................................................. 4

Chapter 1 Before Use

Features......................................................................................................................... 12

Operating Environment.................................................................................................. 14

For High-reliability/H.264 Video Format Systems ................................................................. 14

For Small-scale Systems (Storage Server, Viewer, and RM Manager Installed) .................. 16

For Large-scale Systems (with Multiple Storage Servers) .................................................... 18

Important Notes Concerning System Requirements ............................................................ 20

Additional Considerations..................................................................................................... 21

Supported Cameras ...................................................................................................... 22

About the Latest Camera Firmware ...................................................................................... 23

Camera Video Sizes..............................................................................................................23

Product Type and Number of Licenses......................................................................... 24

About Licenses ..................................................................................................................... 24

Compatibility with Network Video Recorder VK-64/16/Lite................................................... 25

System Configuration Example ..................................................................................... 26

Configuration Example 1: Install All on a Single Computer .................................................. 26

Configuration Example 2: Storage Server and Viewers Installed Separately on Multiple

Networked Computers ..................................................................................................... 27

Configuration Example 3: Multiple Storage Servers and Viewers Installed.......................... 27

System Design............................................................................................................... 28

Maximum System Configuration ........................................................................................... 28

Determining the Capacity of the Storage Server .................................................................. 28

Calculating Network Bandwidth............................................................................................ 28

Notes on Storage Server Operation...................................................................................... 29

About RM-Lite................................................................................................................ 30

Functional Limitations for RM-Lite......................................................................................... 30

Features that Cannot Be Used in RM-Lite ............................................................................ 30

Specification Comparison for RM-64/25/9 and RM-Lite ....................................................... 31

Setup Flow ..................................................................................................................... 32

Day-to-Day Operation........................................................................................................... 33

Chapter 2 Installation

How to Install the Software ............................................................................................ 36

Installation Procedures .........................................................................................................36

Upgrade from an Earlier Version .......................................................................................... 39

Upgrade from RM-Lite to RM-64/25/9................................................................................... 40

Settings After Installation ............................................................................................... 41

Windows Firewall Settings .................................................................................................... 41

Security Level Setting ........................................................................................................... 42

Sound Settings for Using the Audio Feature......................................................................... 42

Chapter 3 Storage Server Setup

Connect RM Manager to the Storage Server ................................................................ 44

Start Recording Immediately After Registering a Camera ............................................ 46

Add a Camera ............................................................................................................... 47

Display the [Cameras] Tab ................................................................................................... 47

Add Cameras One at a Time ................................................................................................ 47

Search For and Add Cameras .............................................................................................. 49

Change Camera Information................................................................................................. 49

Remove a Camera ................................................................................................................ 50

Chapter 4 System Management With RM Manager

RM Manager Functions ................................................................................................. 52

[Tree View] Tab..................................................................................................................... 53

[Cameras] Tab...................................................................................................................... 53

[Storage Server] Tab............................................................................................................. 54

[Users] Tab ........................................................................................................................... 54

[Storage Server Search Results] Tab ................................................................................... 55

[Activity Logs] Tab ................................................................................................................ 55

[Live Events Log] Tab ...........................................................................................................56

Menus ................................................................................................................................... 56

Add a User .................................................................................................................... 58

About User Groups ...............................................................................................................58

Display the [Users] Tab ........................................................................................................ 58

Add a User............................................................................................................................ 58

Change the User Information................................................................................................ 59

Remove a User ..................................................................................................................... 59

Add a User Group and Specify Its Access Permissions ...................................................... 60

Notification of Events by E-mail .................................................................................... 62

Display the [Event] Tab.........................................................................................................62

Configure Event Priorities and E-mail Notifications............................................................... 62

Manage Disk Space ...................................................................................................... 65

Change the Destination of the Recording File and the Maximum Disk Usage..................... 65

Specify the Storage Period for Recorded Video................................................................... 66

Low Remaining Disk Space Level and Solutions.................................................................. 67

Chapter 5 Setting a Recording Schedule

Record on a Regular Basis (Repeating Weekly Schedules) ......................................... 72

Display the [Recording Schedules] window......................................................................... 72

Display the [Edit Schedule Item] dialog box ........................................................................ 73

Specify the Recording Period and Day of the Week ............................................................ 73

Specify the Recording Mode ................................................................................................ 74

Specify Advanced Settings................................................................................................... 75

Check the Recording Schedule............................................................................................ 75

Configure the Recording Mode ............................................................................................ 75

Configure the Advanced Recording Settings....................................................................... 84

Copy a Weekly Schedule to Another Camera ...................................................................... 92

Record at Specific Times (Special Day Schedule Settings) ......................................... 94

Display the [Special Day Schedules] Tab ............................................................................ 94

Name the Special Day Recording Schedule ........................................................................ 95

Specify the Day..................................................................................................................... 95

Specify the Schedule for Each Camera................................................................................ 96

Chapter 6 Monitor Video with the Viewer

Launch the Viewer ......................................................................................................... 98

Viewer Features ............................................................................................................. 99

Toolbar .................................................................................................................................. 99

View Live Video ........................................................................................................... 101

Select a Camera to View Live Video ................................................................................... 101

Select a Layout to View Live Video..................................................................................... 102

Operate the Camera .................................................................................................... 103

Set the Camera Angle......................................................................................................... 103

Play Back Audio.................................................................................................................. 106

Compensate for Dark Regions in the Video........................................................................ 107

Record Now................................................................................................................. 108

View Recorded Video .................................................................................................. 109

Search for a Recording....................................................................................................... 109

Play a Recording................................................................................................................. 110

Zoom a Region of the Video (Viewer PTZ).......................................................................... 111

Save Part of a Recording.................................................................................................... 112

Save a Snapshot of the Displayed Video............................................................................ 113

Check Events............................................................................................................... 115

View a Live Event ................................................................................................................ 115

Search for Events................................................................................................................ 116

Chapter 7 Viewer Settings

Configure the Viewer ................................................................................................... 120

Display the [Viewer Settings] Dialog Box ........................................................................... 120

Configure the Viewer Display and Operation Settings ....................................................... 120

Configure Event Notification and Priorities ......................................................................... 121

Configure the Display/Hide Mode for Each Event .............................................................. 122

Configure the Video Window ....................................................................................... 123

Change the Video Window Size.......................................................................................... 123

Change the Video Window Format..................................................................................... 123

Change the Video Window Resolution................................................................................ 124

Configure the Callout Window Mode .................................................................................. 124

Configure the Video Window Layout ........................................................................... 126

Apply the Layout................................................................................................................. 126

Save the Layout .................................................................................................................. 127

Configure the Grid ..............................................................................................................127

Configure a Dynamic Layout .............................................................................................. 128

Configure a Layout Sequence ............................................................................................ 129

Organize Layouts................................................................................................................131

Configure the [Advanced Camera Settings] ............................................................... 133

Adjust the Video Quality...................................................................................................... 134

Adjust the Focus and Speed .............................................................................................. 137

Configure External Outputs................................................................................................. 138

Chapter 8 Backup

Backup ........................................................................................................................ 140

Destinations of the Backup Files......................................................................................... 140

Notes on Backup ................................................................................................................ 141

How to Restore a Backup ............................................................................................ 142

Restoring from Backup Data............................................................................................... 142

Chapter 9 Troubleshooting

Actions Required When Recording Errors Occur ....................................................... 146

Solutions When Viewer Problems Occur ..................................................................... 147

Viewer and Video Windows ................................................................................................ 147

Timeline............................................................................................................................... 148

[Extract Video] .................................................................................................................... 148

Video Recording .................................................................................................................148

Connection Problems.......................................................................................................... 149

Error Messages ........................................................................................................... 150

Messages Displayed in the Viewer..................................................................................... 150

Messages Recorded in the Log Files ................................................................................. 153

Event Information......................................................................................................... 157

Camera Errors..................................................................................................................... 157

Events Indicating Errors or Warning Levels and Corresponding Actions .......................... 158

Appendix

Create a Shortcut Icon for Launching the Viewer........................................................ 160

Check Event Notification E-mail .................................................................................. 161

Content and Format of Event E-mail Notifications .............................................................. 161

Changing the Storage Server IP Address ................................................................... 163

Changing the Storage Server IP Address with RM Manager ............................................. 163

Change the Storage Server IP Address with the Command Line....................................... 163

Checking the Software Versions.................................................................................. 164

Checking the Version of RM Manager................................................................................ 164

Checking the Version of the Viewer .................................................................................... 164

Checking the Version of the Storage Server....................................................................... 164

How to Upgrade the License....................................................................................... 165

Uninstall .......................................................................................................................166

Functional Limitations for MPEG-4 and H.264 Formats............................................... 167

Live View ............................................................................................................................. 167

Video Recording .................................................................................................................167

Playback ............................................................................................................................. 167

Using the AXIS Q7404/Q7401 ..................................................................................... 168

Supported Firmware ........................................................................................................... 168

Usage Precautions.............................................................................................................. 168

Functional Limitations ......................................................................................................... 168

Index............................................................................................................................ 170

Chapter

Before Use

This chapter introduces items that should be understood before using the software.

Features

The RM-64/25/9 is a software product family used to monitor multiple locations using network cameras and to record and play back video from the cameras. It is possible to set up a monitoring system with a maximum of 512 cameras when using multiple Storage Servers.

Operation when using the Viewer and RM Manager

The Viewer is used to view video, and RM Manager is used for system management and to configure Storage Server settings.

Multiple recording modes

In addition to being able to record video for a specific period, you also have recording modes, such as sensor recording, motion detection recording, intelligent function recording and volume detection recording, which start recording when a particular type of camera event occurs.

Support for JPEG/MPEG-4 and H.264 *

The JPEG, MPEG-4 and H.264 video formats are supported for live view and recording. Using MPEG-4 or H.264 formats decreases the load on the network bandwidth, while maintaining high quality video and saving hard disk space when recording.

Direct camera operation *

You can change the camera angle and use the zoom while watching the live view.

Two-way audio*

Send and receive live audio and simultaneously record audio with the video. You can also use this feature to communicate with a location that has a camera.

* Only available for cameras that support the feature.

Flexible screen layout

You can arrange multiple video windows in the Viewer, so you can compare video from different locations at the same time. The Viewer lets you create multiple layouts and organize them in tabs on the viewing area, so you can easily switch between different camera video. You can also operate up to two Viewer windows at the same time. With an environment that supports multiple displays, you can create a dual-display monitoring setup by locating a Viewer on each of the displays.

Operating Environment

For High-reliability/H.264 Video Format Systems

Storage Server Viewer/RM Manager

CPU Intel Xeon 3060 or Intel Core 2 Duo 2.4 GHz or

higher or an Intel CPU of equivalent class that meets the following requirements: Clock speed: 2.4 GHz or greater L2 cache 4 MB or greater No. of cores: 2 or more

Memory 2 GB or greater

Hard disk Interface: SAS / SATA

Cache: 16 MB or greater Spindle speed: 7200 rpm or faster 100 MB is required for installation (an additional 500 MB is required if .NET Framework 3.5 SP1 or .NET Framework 4.5 is not installed) Additional space for recording files and other files depends on the number of cameras and the recording settings It is recommended that you use separate hard disk drives for the OS and the recording data.

Network controller 1000 BASE-T or similar, supporting 1 Gbps transfer speed

Display – 1280x1024 resolution or higher

Graphics – NVIDIA GeForce GT 220 or higher

Others – Audio support is required for audio playback

Intel Core i5 750 2.67 GHz or higher Intel Core i7 3.5 GHz or higher recommended when displaying 1920 x 1080 video

100 MB is required for installation (an additional 500 MB is required if .NET Framework 3.5 SP1 or .NET Framework 4.5 is not installed) Additional space for saving extracted video files, as required.

16-bit colors or greater Required to display all user interfaces of the Viewer

Or a graphics card of equivalent class that meets the following requirements: Video memory size: 1 GB or greater Memory interface width: 128-bit or larger Memory clock: 790 MHz or greater NVIDIA GeForce GTX 660 or higher recommended when displaying 1920 x 1080 video

(P. 106).

Operating system Windows Vista Ultimate/Business/Enterprise SP2 32/64-bit

Windows Vista Ultimate/Business/Enterprise/Home Premium SP2 32/64-bit

Windows 7 Ultimate/Professional/Enterprise SP1 32/64-bit

Windows 7 Ultimate/Professional/Enterprise/Home Premium SP1 32/64-bit Windows 8/Windows 8 Pro/Windows 8 Enterprise 32/64-bit Windows 8.1/Windows 8.1 Pro/Windows 8.1 Enterprise 32/64-bit Windows 10 Pro/Windows 10 Enterprise/Windows 10 Home 32/64-bit Windows Server 2008 Standard SP2 32/64-bit Windows Server 2008 R2 Standard SP1 64-bit Windows Server 2012 Standard 64-bit Windows Server 2012 R2 Standard 64-bit When a highly reliable system (such as 24 hours of uninterrupted use) is required, server operating systems are recommended. The tablet mode for Windows 10 is not supported.

Operating system language English, German, Spanish, French, Italian, Turkish, Russian, Thai, and Japanese

Environment languages switched using language-packs are not supported.

• The system requirements described in the previous section are the minimum requirements, assuming the following operating environment:

Storage Server

Viewer Estimated display frame rate *

Maximum recording/playback data rate 80 Mbps *

Overall recording frame rate 1280 fps or slower *

Maximum number of cameras with motion detection*

Maximum events processed *

10 units

20,000 events per day

When using recommended Intel i5 + GT 220

For 1920 x 1080 display size: 20 fps (15 fps for H.264)* For 1280 x 720 display size: 40 fps For 1280 x 960 display size: 40 fps For 960 x 540 display size: 45 fps For 640 x 360 display size: 80 fps For 640 x 480 display size: 80 fps For 480 x 270 display size: 160 fps For 320 x 180 display size: 320 fps For 320 x 240 display size: 320 fps

Before Use

When using Intel i7 + GTX 660

For 1920 x 1080 display size: 30 fps (15 fps for H.264)* For 1280 x 720 display size: 40 fps For 1280 x 960 display size: 40 fps For 960 x 540 display size: 45 fps For 640 x 360 display size: 80 fps For 640 x 480 display size: 80 fps For 480 x 270 display size: 160 fps For 320 x 180 display size: 320 fps For 320 x 240 display size: 320 fps

Total number of simultaneously displayable MPEG-4 and H.264 videos

*1 If the volume per second of recording and playback data handled by one Storage Server is 80 Mbps or greater, you should

review your recording requirements to ensure system stability. The following shows an estimate of the recording and playback data volume per second for various video formats.

320 × 240 640 × 480 1920 × 1080

JPEG 810 fps 280 fps 50 fps

MPEG-4

80 Mbps

H.264

For standard resolution ([Video Quality] set to [3]), the JPEG video frame rates will result in an estimated data rate of 80 Mbps. Audio data requires a Storage Server of 64 Kbps, regardless of the type of camera. You can check the recording/playback data volume per second during operation on the [Storage Server] tab in RM Manager (P. 54).

*2 The data size of recorded audio is calculated using a frame rate of 10 fps per camera.

*3 Number of cameras selected in [Detect Motion Using] > [Storage Server] for motion detection recording.

*4 Total number of all types of events.

*5 Assumes a standard resolution ([Video Quality] setting is [3]) and that the receive size and display size are the same. If the

receive size and display size are different, performance may decrease due to an increase in processing load.

*6 When multiple video sizes are combined, they will be equivalent to the following: 1920 x 1080 will be equivalent to 14 320 x

240 size videos, 1280 x 720 will be equivalent to 8 320 x 240 size videos, 1280 x 960 will be equivalent to 8 320 x 240 size videos, 960 x 540 will be equivalent to 7 320 x 240 size videos, 640 x 360 will be equivalent to 5 320 x 240 size videos, 640 x 480 will be equivalent to 5 320 x 240 size videos, 480 x 270 will be equivalent to 2 320 x 240 size videos, 320 x 180 will be equivalent to 1 320 x 240 size videos.

6 or less *

For example, the following combinations will result in a total equivalent of 320 x 240 at 320 fps.

1920 x 1080, 5 fps  320 x 240, 5 fps x 14 = 70 fps equivalent

1280 x 960, 5 fps  320 x 240, 5 fps x 8 = 40 fps equivalent

960 x 540, 8 fps  320 x 240, 8 fps x 7 = 56 fps equivalent

640 x 480, 8 fps  320 x 240, 8 fps x 5 = 40 fps equivalent

480 x 270, 25 fps  320 x 240, 25 fps x 2 = 50 fps equivalent

320 x 240, 64 fps

Total: 320 x 240, 320 fps equivalent (70 + 40 + 56 + 40 + 50 + 64)

*7 The number of videos you can display at once depends on the amount of memory available. If there is not enough memory,

you will not be able to display videos.

• In a system environment with a large number of cameras and connected viewers and where the number of events that may occur is also likely to be high, the Storage Server must come with the specifications that meet the needs of that environment for stable operation.

• If you need to operate a high-reliability system (such as for 24hour operation) in a system environment, we recommend that you use a server operating system on the computer that is used for the Storage Server.

• When high-reliability operation is required (such as for 24-hour operation, and high frequency disk access) we strongly recommend that you use a high-reliability SAS hard disk. Using a low-reliability SATA hard disk may result in a disk error in a one to two year period. Therefore, you may need to check the disk for errors on a regular basis, using features such as scan disk. In such a case, recording performance may suffer during checking, due to the increased load on the disk.

• With systems intended for users requiring high-reliability/H.264, when operating both the Storage Server and the Viewer on one computer, the operating environment must satisfy the requirements for both the Storage Server and the Viewer. However, to help ensure stable operation, we recommend that you use separate computers for the Storage Server and for the Viewer.

• Do not use RM Manager and the Viewer simultaneously.

For Small-scale Systems (Storage Server, Viewer, and RM Manager Installed)

Storage Server/Viewer/RM Manager

CPU Intel Pentium G6950 2.80 GHz or higher,

or an Intel CPU of equivalent class that meets the following requirements: Clock: 2.4 GHz or higher L2 cache: 512 KB or greater L3 cache: 3 MB or greater (only required if the L2 cache is less than 3 MB) Number of cores: 2 or more

Memory 2 GB or greater

Hard disk Interface: SAS / SATA

Cache: 16 MB or greater Spindle speed: 7200 rpm or faster 200 MB is required for installation (an additional 500 MB is required if .NET Framework 3.5 SP1 or .NET Framework 4.5 is not installed) Additional space for recording files and other files (the actual space required depends on the number of cameras and the recording settings) Additional space for saving extracted video files, as required. The hard disk drive for the recording data should have a capacity of 1GB or greater.

Network controller 100 BASE-TX or similar, 100 Mbps transfer speed

Display 1280 x 1024 resolution or higher

Others Audio support is required for audio playback (P. 106).

Operating system Windows Vista Ultimate/Business/Enterprise SP2 32/64-bit

16-bit colors or greater Required to display all user interfaces of the Viewer

Windows Vista Ultimate/Business/Enterprise/Home Premium SP2 32/64-bit

Windows 7 Ultimate/Professional/Enterprise SP1 32/64-bit

Storage Server/Viewer/RM Manager

*1 Do not use H.264 in small-scale systems, as this can have a negative effect on Viewer use.

*2 The data size of recorded audio is calculated using a frame rate of 10 fps per camera.

*3 Total number of all types of events.

*4 Assumes a standard resolution ([Video Quality] setting is [ 3 ]) and that the receive size and display size are the same. If the

receive size and display size are different, performance may decrease due to an increase in processing load.

*5 The number of videos you can display at once depends on the amount of memory available. If there is not enough memory,

you will not be able to display videos.

Storage Server Maximum recording/playback data rate 16 Mbps *

Overall recording frame rate 256 fps or slower *

Maximum number of cameras with motion detection 0 units

Maximum events processed *

10,000 events per day

Viewer Estimated display frame rate *

1920 x 1080: 1 fps

1280 x 960: 2 fps

960 x 540: 5 fps

640 x 480: 10 fps

480 x 270: 15 fps

320 x 240: 30 fps

Total number of simultaneously displayable MPEG-4 videos

6 or less*

System components Guideline

Number of cameras Approx. 9 cameras (assuming RM-9 is used for operation)

Recording frame rate 5 fps x 9 cameras with 320 x 240 standard resolution (approx. 8 Mbps in terms of data rate)

Display frame rate When displaying only live video:

3 fps x 9 cameras (= 27 fps) with 320 x 240 standard resolution

When displaying only playback video:

5 fps x 6 cameras (= 30 fps) with 320 x 240 standard resolution

When displaying live video and playback video simultaneously:

3 fps x 8 for live display + 5 fps x 1 for playback with 320 x 240 standard resolution

Others H.264 is not used

Operating system language English, German, Spanish, French, Italian, Turkish, Russian, Thai, and Japanese

Environment languages switched using language-packs are not supported.

• The system requirements described above are the minimum configuration, assuming the following operating environment:

Before Use

• The following are guidelines for implementing a system for a small-scale user.

• The Viewer computer specifications on P. 14 are required even for small scale systems (up to four cameras) using RM-Lite, if you want to display H.264 video.

For Large-scale Systems (with Multiple Storage Servers)

Storage Server Viewer/RM Manager

CPU Intel Xeon E3-1245 v3 or Intel Core i7 4770

3.4 GHz or higher or an Intel CPU of equivalent class that meets the following requirements: Clock speed: 2.4 GHz or greater L2 cache 4 MB or greater No. of cores: 2 or more

Memory 6 GB or greater

Intel Core i7 4770 3.4 GHz or higher

4 GB or greater

Hard disk Interface: SAS / SATA

Network controller 1000 BASE-T or similar, supporting 1 Gbps transfer speed

Display – 1280x1024 resolution or higher

Graphics – NVIDIA GeForce GTX 660 or higher

Others – Audio support is required for audio playback

Operating system Windows Vista Ultimate/Business/Enterprise SP2 32/64-bit

Windows 7 Ultimate/Professional/Enterprise SP1 32/64-bit Windows 8/Windows 8 Pro/Windows 8 Enterprise 32/64-bit Windows 8.1/Windows 8.1 Pro/Windows 8.1 Enterprise 32/64-bit Windows 10 Pro/Windows 10 Enterprise/Windows 10 Home 32/64-bit Windows Server 2008 Standard SP2 32/64-bit Windows Server 2008 R2 Standard SP1 64-bit Windows Server 2012 Standard 64-bit Windows Server 2012 R2 Standard 64-bit When a highly reliable system (such as 24 hours of uninterrupted use) is required, server operating systems are recommended. The tablet mode for Windows 10 is not supported.

100 MB is required for installation (an additional 500 MB is required if .NET Framework 3.5 SP1 or .NET Framework 4.5 is not installed) Additional space for saving extracted video files, as required.

16-bit colors or greater Required to display all user interfaces of the Viewer

(P. 106).

Operating system language English, German, Spanish, French, Italian, Turkish, Russian, Thai, and Japanese

Environment languages switched using language-packs are not supported.

• The system requirements described above are the minimum configuration, assuming the following operating environment:

Storage Server

Maximum recording/playback data rate 80 Mbps *

Overall recording frame rate 1280 fps or slower *

Maximum number of cameras with motion detection*

Maximum events processed *

10 units

20,000 events per day

Viewer Estimated display frame rate *

Total number of simultaneously displayable MPEG-4 and H.264 videos

*1 If the volume per second of recording and playback data handled by one Storage Server is 80 Mbps or greater, you should

review your recording requirements to ensure system stability. The following shows an estimate of the recording and playback data volume per second for various video formats.

320 × 240 640 × 480 1920 × 1080

JPEG 810 fps 280 fps 50 fps

When using Intel i7 + GTX 660

6 or less *

Before Use

MPEG-4

H.264

*2 The data size of recorded audio is calculated using a frame rate of 10 fps per camera.

*3 Number of cameras selected in [Detect Motion Using] > [Storage Server] for motion detection recording.

*4 Total number of all types of events.

*5 Assumes a standard resolution ([Video Quality] setting is [3]) and that the receive size and display size are the same. If the

receive size and display size are different, performance may decrease due to an increase in processing load.

*6 When multiple video sizes are combined, they will be equivalent to the following: 1920 x 1080 will be equivalent to 14 320 x

For example, the following combinations will result in a total equivalent of 320 x 240 at 320 fps.

1920 x 1080, 5 fps  320 x 240, 5 fps x 14 = 70 fps equivalent

1280 x 960, 5 fps  320 x 240, 5 fps x 8 = 40 fps equivalent

960 x 540, 8 fps  320 x 240, 8 fps x 7 = 56 fps equivalent

640 x 480, 8 fps  320 x 240, 8 fps x 5 = 40 fps equivalent

480 x 270, 25 fps  320 x 240, 25 fps x 2 = 50 fps equivalent

320 x 240, 64 fps

80 Mbps

Total: 320 x 240, 320 fps equivalent (70 + 40 + 56 + 40 + 50 + 64)

*7 The number of videos you can display at once depends on the amount of memory available. If there is not enough memory,

you will not be able to display videos.

• To help ensure stable operation, we recommend that you use separate computers for the Storage Server and for the

Note

C50F

Viewer.

• Do not use RM Manager and the Viewer simultaneously.

Important Notes Concerning System Requirements

• The drive you install the software on and the drive for saving recorded video must be in NTFS format.

• This software does not support external storage, such as USB hard disks and NAS.

• It is recommended that you operate this software in its own dedicated LAN environment.

• The software may not be able to record video if you use an environment where the IP addresses of the cameras change. Please use fixed IP addresses to ensure proper operation.

• Use the same network address (either IPv4 or IPv6) for cameras, Storage Server computers, and the Viewer/RM Manager computer.

• For details on the operating system, please refer to “Additional Considerations” in “Operating Environment” (P. 21).

• Audio cannot be transmitted from a Viewer to the camera, if you use the Viewer on a computer running

• Before applying a service pack or updating the operating system, please refer to the Canon website.

• Do not use Windows Update while the system is in operation. Doing so may cause the system operation to become

• Using anti-virus software or a firewall may affect the performance of the Storage Server and Viewer.

• Running software other than this product or compatible camera management software may cause system operation to

• When there is a high load on the CPU or hard disk, video may not be recorded or displayed at the specified frame rate,

• Operation may slow down if the amount of stored data (number of recording files) becomes large.

• Depending on the performance of the computer and the network environment, changes in the recording environment

• Using IPsec may degrade the performance for recording and displaying video.

• You can use the camera audio feature (except for the VB-C50Fi, which does not support the function). Review the

• The software cannot be used with cameras on which only HTTPS encrypted communication is allowed (i.e., cameras on

• Be sure to test the system under your operating environment before starting regular operation.

C50i

Windows 10, Windows 7, Windows 8, Windows 8.1, Windows Server 2008 R2, Windows Server 2012 or Windows Server 2012 R2.

unstable, the operating system to restart, or the recording to stop.

become unstable.

recording may be interrupted, or the Viewer operation speed may decrease. In addition, recording may be interrupted when the available hard disk space is low.

(such as the time of day and the weather) may result in it not being possible to display recorded or live video according to the specified settings.

following items before using the feature. – The Viewer supports transmission and reception of audio data.

– Audio data cannot be recorded separately, and is always recorded together with the video.

– Synchronization is enabled only when playing back recorded video (JPEG) and recorded audio. However, the audio

and video may not be synchronized, depending on the operating environment (P. 75).

– The audio stream may be interrupted, depending on the performance of your computer and network environment.

– Audio may be interrupted when using anti-virus software.

which settings are configured to prohibit all other types of communication).

• The system environment of the Storage Server will depend on your operating conditions (number of cameras, recording frame rate

settings, etc.), as well as the pre-event recording settings. For details, please contact your local supplier.

• Microsoft .NET Framework 3.5 SP1 or .NET Framework 4.5 is required for this software to operate. .NET Framework 3.5 SP1 is

automatically installed when installing RM-64/25/9. For RM-Lite, please install the application from the included CD-ROM before installing RM-Lite. Enable .NET Framework 4.5 if it is currently disabled.

• The following runtime module is installed automatically with RM-64/25/9 and RM-Lite. Do not uninstall this module.

– Microsoft Visual C++ 2008 Redistributable

• Microsoft .NET Framework 4.0 is not supported.

Additional Considerations

• Do not specify the Windows folder or the Program Files folder on the system drive as the destination for snapshots or recording files. You cannot save images or videos to those folders.

• You cannot use the OS's shadow backup feature. For example, once you delete the configuration file for this software, the file cannot be restored with the OS’s shadow backup feature.

Before Use

Supported Cameras

Camera Firmware Version

VB-R13VE Ver. 1.0.0 or later

VB-R13 Ver. 1.0.0 or later

VB-R12VE Ver. 1.0.0 or later

VB-M50B Ver. 1.0.0 or later

VB-H652LVE Ver. 1.0.0 or later

VB-H651V Ver. 1.0.0 or later

VB-R11VE Ver. 1.0.2 or later

VB-R11 Ver. 1.0.2 or later

VB-R10VE Ver. 1.0.2 or later

VB-M641VE Ver. 1.0.2 or later

VB-M641V Ver. 1.0.2 or later

VB-M640VE Ver. 1.0.2 or later

VB-M640V Ver. 1.0.2 or later

VB-M741LE Ver. 1.0.2 or later

VB-M740E Ver. 1.0.2 or later

VB-S30D Ver. 1.3.0 or later

VB-S31D Ver. 1.3.0 or later

VB-S800D Ver. 1.3.0 or later

VB-S900F Ver. 1.3.0 or later

VB-S805D Ver. 1.3.0 or later

VB-S905F Ver. 1.3.0 or later

VB-H43 Ver. 1.2.0 or later

VB-H630VE Ver. 1.2.0 or later

VB-H630D Ver. 1.2.0 or later

VB-H730F Ver. 1.2.0 or later

VB-H41 Ver. 1.3.0 or later

VB-H610VE Ver. 1.3.0 or later

VB-H610D Ver. 1.3.0 or later

VB-H710F Ver. 1.3.0 or later

VB-M42 Ver. 1.2.0 or later

VB-M620VE Ver. 1.2.0 or later

VB-M620D Ver. 1.2.0 or later

VB-M720F Ver. 1.2.0 or later

VB-M40 Ver. 1.2.0 or later

VB-M600VE Ver. 1.1.2 or later

VB-M600D Ver. 1.1.2 or later

VB-M700F Ver. 1.1.2 or later

VB-C500VD/VB-C500D Ver. 1.1.2 or later

VB-C60 Ver. 1.1.3 or later

Note

Camera Firmware Version

VB-C300 Ver. 1.1 Rev. 5 or later

VB-C50i/VB-C50iR Ver. 1.2 Rev. 77 or later

VB-C50FSi/VB-C50Fi Ver. 1.0 Rev. 77 or later

Please refer to “Using the AXIS Q7404/Q7401” (P. 168) for details on limitations when using the AXIS Q7404/Q7401.

H652 H651

Even if the camera’s video image has been set to rotate in the Viewer’s display using [Rotate Video Display] in the setting page, the video displayed by and recorded in this software will not be rotated.

About the Latest Camera Firmware

You can find the latest firmware and configuration backup and restore tools for cameras that are supported by this program at the Canon website.

Camera Video Sizes

Before Use

Camera Category*

VB-R13VE/VB-R13/VB-R12VE/VB-H652LVE/ VB-H651V/VB-S30D/VB-S31D/VB-S800D/ VB-S900F/VB-H43/VB-H630VE/VB-H630D/ VB-H730F

VB-M50B/VB-R11/VB-R11VE/VB-R10VE/ VB-M641VE/VB-M641V/VB-M640VE/VB-M640V/ VB-M741LE/VB-M740E/VB-S805D/VB-S905F/ VB-M42/VB-M620VE/VB-M620D/VB-M720F

VB-H41/VB-H610VE/VB-H610D/VB-H710F 320×240 480×270 960×540 1920×1080

VB-M40/VB-M600VE/VB-M600D/VB-M700F 160×120 320×240 640×480 1280×960

VB-C500VD/VB-C500D/VB-C60/VB-C300/VB-C50i/VB-C50iR/ VB-C50FSi/VB-C50Fi

*1 Categories are switched on the camera’s Setting Page.

1080p – 480×270 960×540 1920×1080

720p – 320×180 640×360 1280×720

4:3 – 320×240 640×480 1280×960

720p – 320×180 640×360 1280×720

4:3 – 320×240 640×480 1280×960

160×120 320×240 640×480 -

Video Size

Product Type and Number of Licenses

The number of cameras that can be added to a Storage Server Group depends on the specific software product. The following table describes the number of licenses required for Storage Servers, Viewers, and RM Managers, as well as the number of Storage Servers that can be configured as a Storage Server Group, for each product.

Software

product

RM-64 1 64 1 1 1

RM-25 1 25 1 1 1

RM-9 1 9 1 1 1

RM-Lite 1 4 1 1 1

No. of Storage Server groups

Max. no. of cameras that can be added

to the Storage Server Group

Number of

Storage Server

licenses

Number of

Viewer licenses

Number of

licenses for RM

Manager

About Licenses

Each software product includes one license key for the Storage Server and one license key for the Viewer. The number of Storage Servers, Viewers, and RM Managers that can be installed with each license key is as follows.

Storage Server License Key

Allows you to install one Storage Server on one computer.

Viewer License Key

Each Viewer license key includes a single Viewer license and a single RM Manager license. Viewer and RM Manager can be installed on the same computer or separately on different computers.

 Optional Licenses (Not Supplied)

Purchase additional licenses if necessary.

RM-V/RM-Lite-V

RM-V and RM-Lite-V are licenses for adding Viewers for RM-64/25/9 and RM-Lite, respectively. These are required if you want to install Viewer on more computers than the number of Viewer licenses you currently own.

Upgrade Licenses

The “Upgrade License 25 for RM-9” is a license for upgrading RM-9 to RM-25. This upgrade allows you to increase the number of cameras that can be added to a Storage Server to 25. The “Upgrade License 64 for RM-9” and “Upgrade License 64 for RM-25” are also available.

Compatibility with Network Video Recorder VK-64/16/Lite

Notes on Installation

This software cannot exist with VK-64/16/Lite on the same computer. Do not install this software onto a computer where VK-64/16/Lite is installed. You can install this software after uninstalling VK-64/16/Lite. However, please be aware of the following:

• You cannot use the cameras and recording schedule settings you added with VK-64/16/Lite. You must add and configure the cameras and schedules again.

• You cannot use the recording files and event information associated with VK-64/16/Lite.

• You cannot play back recordings made with VK-64/16/Lite.

• This software requires a computer with specifications that are higher than those required for VK-64/16/Lite. The computer used for VK-64/16/Lite may not meet the operation requirements for this software.

Notes on Protocol Compatibility

This software is not compatible with VK-64/16/Lite protocols, because the protocol used between the Viewer and the Storage Server has been significantly changed. Therefore, you cannot connect to a VK-64/16/Lite Storage Server from the Viewer in this software. Similarly, you cannot connect to this software’s Storage Server from the Viewer in VK64/16/Lite.

Notes on Recording Data and Event Data Compatibility

Before Use

This software uses event data and recording file formats that are different from VK-64/16/Lite. VK-64/16/Lite recordings can be played back using QuickTime. However, the recordings for this software are not supported by QuickTime. Note, however, that you can use QuickTime to play back a .mov file created using the [Extract Video] feature in this software.

System Configuration Example

Important

Storage Server/RM Manager/Viewer

Storage Server Group

Network

Video from the cameras

This software records video from cameras using an IP network, such as a LAN.

• The load on the Storage Server may increase depending on the number of cameras connected and the recording settings. Please refer to “Determining the Capacity of the Storage Server” (P. 28) to consider your configuration.

• Accessing one camera or Storage Server from many Viewers at the same time may affect system performance.

• Regularly check that the time setting is correct on the computers that are running the Storage Server, RM Manager, and the Viewer. Also, before changing the time setting on the computers, be sure to first stop the Storage Server and Viewer. Please refer to “Stopping the Storage Server” (P. 142) for details about how to stop the Storage Server.

Configuration Example 1: Install All on a Single Computer

This example shows the simplest system configuration, where the Storage Server, RM Manager, and Viewer are installed on one computer. Video from the cameras is displayed or recorded using the same computer.

Configuration Example 2: Storage Server and Viewers Installed

RM Manager/Viewer

Storage Server Group

Network

Recorded video

Video from the cameras

RM Manager /

Viewer 1

Viewer 2

Storage Server Group 1

Network

Recorded video

Video from the cameras

Viewer 10

Storage Server Group 5

Separately on Multiple Networked Computers

You can separately install Storage Servers and Viewers on multiple computers on the network.

Before Use

Configuration Example 3: Multiple Storage Servers and Viewers Installed

By setting up more than one Viewer, you can simultaneously view a video at more than one location.

It is possible to set up a monitoring system with a maximum of 512 cameras when using multiple Storage Servers.

Note

System Design

Maximum System Configuration

The following table describes the maximum system configuration supported by this software.

Number of Storage Server Groups 16

Number of Storage Servers 16 (1 for each Storage Server Group)

Number of cameras 512 units (Maximum number of cameras that can be added to one Storage

Server Group is 64 when using RM-64)

Number of simultaneously connected Viewers 12 units

Number of cameras that can be used by a Viewer 512 units (same as the max. number of cameras)

Number of camera video that can be simultaneously displayed by a Viewer

RM Manager 1

64 units

Determining the Capacity of the Storage Server

Refer to “Operating Environment” (P. 14), and configure a system that meets the requirements. Determine the capacity of the storage server based on factors such as the number of recording cameras, video size, video quality, and recording times.

 Hard disk capacity requirements

It is assumed that you use continuous recording at a fixed frame rate (number of frames per second), video size and quality. The size of the recording data varies depending on the camera configuration (video quality and video size settings). Also, the video data size used for calculating the recording data size may vary from the actual video.

You can determine hard disk capacity requirements using the Required Disk Space Calculator available on the Canon website. Determine the following factors beforehand when calculating the hard disk capacity.

• Number of cameras

• Video size, video quality, and frame rate of each camera

• Daily duration of recording

• You can also use the Data Size and Bit Rate Estimates table found on the RM-64/25/9’s CD-ROM to perform calculations. Instructions on how to perform the calculations are also included in the table.

• The Data Size and Bit Rate Estimates table can also be found on the Canon website.

Calculating Network Bandwidth

You need to consider the network bandwidth if you want to use a network camera for both recording and live view. You must calculate the network bandwidth both for the Storage Server and the Viewer. For example, calculate the bandwidth as follows if you use one Storage Server (320 x 240 1 fps) and two Viewers (320 x 240 5 fps): (When usingVB-H41)

• Bandwidth for recording

10.8 (KB/frame) x 1 (frames/sec.) x 8 (bits) = 86.4 Kbps

• Bandwidth for live view (per Viewer)

10.8 (KB/frame) x 5 (frames/sec.) x 8 (bits) = 432 Kbps

Therefore, the required network bandwidth is calculated as follows:

86.4 Kbps x 1 + 432 Kbps x 2 = 950.4 Kbps (approx. 0.9 Mbps)

Notes on Storage Server Operation

We recommend that you dedicate the Storage Server computer exclusively to running this software. Be sure to avoid the following on the Storage Server computer:

• Running web server software on the computer

You cannot operate the Storage Server on a computer where web server software such as Windows standard IIS (Internet Information Server) or Apache is already installed. The Storage Server uses HTTP protocol to communicate with cameras. Therefore, the Storage Server may not work normally if other web service applications exist on the same computer. The HTTP port used by this software is 80 and cannot be changed.

• Running database server software (e.g., SQL Server, Oracle) on the computer

Database processing can place a load on the hard disk that may affect recording performance. Conversely, this software may affect database server performance when it performs tasks that place a load on the hard disk.

• Using the computer as a file server

The hard disk is frequently accessed when the computer is used as a file server, and this may affect recording performance. In addition, the Storage Server is more likely to run out of disk capacity if the computer is operated as a file server.

• Running other applications on the computer

The additional processing load from running applications other than this software may affect recording performance. This software uses the TCP port numbers 80 and 11080. These ports should not be used by other applications.

Before Use

About RM-Lite

Important

RM-Lite is a simpler version of this software that is included with the camera. RM-Lite provides the same basic features as the RM-64/25/9 product versions, but some of the functionality is limited, as described below:

• Files recorded using RM-Lite can be played back when an upgrade is made to RM-64/25/9. However, files recorded with RM-64/25/9 cannot be played back with RM-Lite.

• An RM-Lite viewer cannot connect to an RM-64/25/9 Storage Server. Similarly, an RM-64/25/9 viewer cannot connect to an RM-Lite Storage Server.

Functional Limitations for RM-Lite

• You can add a maximum of four cameras.

• You can display a maximum of eight video windows in the Viewer. A warning message is displayed if you display nine or more video windows.

• The maximum frame rate is as follows: Recording: 5 fps (JPEG) Record Now: 5 fps

• The frame rate adjustment feature is always enabled under high load. You cannot disable it.

• The maximum file size is fixed at 1 GB (max. 24 hours) and cannot be changed.

• You cannot change the [Background] property in [Layout Properties], and live view is the only playback option.

• You cannot configure [Each Tag], [All Cameras] and [Recording Cameras] in [Organize Layouts].

• AXIS Q7404/Q7401 is not supported.

Features that Cannot Be Used in RM-Lite

Storage Server

• MPEG-4 and H.264 recording

• Motion detection recording

• Sensor recording

• Intelligent function recording

• Volume detection recording

• Special day schedule recording

• Scream detection recording

• Linked event recording

RM Manager

• Simultaneous connection to multiple Storage Servers

• Sending e-mail when an event occurs

• Customizing event priority

• Adding user groups and configuring access permissions

• Importing and exporting of recording schedules

Viewer

• Simultaneous connection to multiple storage servers

• Multiple display support

• Layout sequences

• Display of multiple tabs

+ 143 hidden pages