Canon VB-S905F, VB-S805D, VB-R12VE, VB-M720F, VB-M620VE User Manual

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Network Video Recording Software RM Series

Administrator Manual

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This user manual should be read before using the software.

Introduction

Thank you for purchasing RM-64/RM-25/RM-9 v4.3 Network Video Recording Software (hereafter referred to as “RM-64/25/ 9” or “this software”). This manual also explains how to use RM-Lite v4.3 Network Video Recording Software (hereafter referred to as “RM-Lite”). For the difference between RM-64/25/9 and RM-Lite, please refer to “About RM-Lite” (P. 30). Please read this manual before using the software. After reading this manual, keep it in a safe place for future reference. The cameras described in this manual may include models not be sold in your country or region. In addition, please read the license agreement before using the software. The license agreement can be found in the LICENSE folder on the setup CD-ROM.

Precautions for Use (Disclaimer)

 Video Recording

Flaws or other problems with this software may result in recording failure or destruction or loss of recorded data. Canon shall have no liability whatsoever for any loss or damages incurred by the user as a result of such problems.

 Copyright

Videos, images or sounds recorded with your camera may not be utilized or published without consent of copyright holders, if any, except in such a way as permitted for personal use under the relevant copyright law.

Trademarks

• Canon and the Canon logo are registered trademarks of Canon Inc.

• Microsoft, Windows, Windows Server, Windows Vista, Internet Explorer, SQL Server, and Visual C++ are registered trademarks or trademarks of Microsoft Corporation in the United States and other countries.

• Windows is legally recognized as Microsoft Windows Operating System.

• QuickTime is a trademark of Apple Inc.

• Apache is a trademark of the Apache Software Foundation.

• Pentium, Intel Core and Xeon are trademarks of Intel Corporation in the United States or other countries (or both).

• NVIDIA and GeForce are registered trademarks or trademarks of NVIDIA Corporation in the United States and other countries.

• Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

• All other company or product names used in this manual are trademarks or registered trademarks of their respective holders.

Third Party Software

This product contains third party software modules. Each module’s license conditions are also available in the OpenSourceSoftware folder in the LICENSE folder on the accompanying set-up CD-ROM.

THIS PRODUCT IS LICENSED FROM MPEGLA, LLC. UNDER THE MPEG-4 VISUAL PATENT PORTFOLIO LICENSE FOR THE PERSONAL AND NON-COMMERCIAL USE OF A CONSUMER TO (i) ENCODE VIDEO IN COMPLIANCE WITH THE MPEG-4 VISUAL STANDARD (“MPEG-4 VIDEO”) AND/OR (ii) DECODING MPEG-4 VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A PERSONAL AND NON-COMMERCIAL ACTIVITY. NO LICENSE IS GRANTED OR SHALL BE IMPLIED FOR ANY OTHER USE. ADDITIONAL INFORMATION INCLUDING THAT RELATING TO PROMOTIONAL,

INTERNAL AND COMMERCIAL USES AND ADDITIONAL LICENSING MAY BE OBTAINED FROM MPEG LA, LLC. SEE http://www.mpegla.com.

This product is licensed under AT&T patents for the MPEG-4 standard and may be used for encoding MPEG-4 compliant video and/or decoding MPEG-4 compliant video that was encoded only (1) for a personal and non-commercial purpose or (2) by a video provider licensed under the AT&T patents to provide MPEG-4 compliant video. No license is granted or implied for any other use for MPEG-4 standard.

User Manuals

R13

R12

M50

H652

H651

R11

R10

M641

M640

M741

M740

S30

Types of User Manuals

This product has the following manuals:

Administrator Manual (this manual)

This manual is intended for the system administrator and provides information on how to operate this software product.

Please also read the manuals provided with each camera, as required.

 Notes

1 Any unauthorized reproduction of this guide is prohibited. 2 The contents of this manual are subject to change without any prior notice. 3 This document has been prepared with the utmost attention to accuracy. If you have any comments, however,

please contact a Canon sales representative.

4 Canon shall assume no liability for any outcome of using this product, regardless of Items 2 and 3 above.

How to Use This Manual

This manual is intended for display and reading on your computer screen.

 Software Screenshots

The software screenshots samples shown in this guide are for illustration only. The screenshots may differ from the actual screens displayed. The VB-R11 is mainly used as the example camera in this manual. In addition, screens using Windows 8.1 are displayed as samples to describe operations.

Symbols Used in This Manual

 Symbols Indicating Camera models

The following symbols indicate information unique to a specific camera model.

Symbol Camera Model

VB-R13VE, VB-R13

VB-R12VE

VB-M50B

VB-H652LVE

VB-H651V

VB-R11VE and VB-R11

VB-R10VE

VB-M641VE and VB-M641V

VB-M640VE and VB-M640V

VB-M741LE

VB-M740E

VB-S30D

Symbol Camera Model

S31

S80x

S90x

H43

H41

H630

H610

H730

H710

M42

M40

M620

M600

720

M700

C500

C60

C300

C50F

C50i

RM-64/25/9

VB-S31D

VB-S800D and VB-S805D

VB-S900F and VB-S905F

VB-H43

VB-H41

VB-H630VE and VB-H630D

VB-H610VE and VB-H610D

VB-H730F

VB-H710F

VB-M42

VB-M40

VB-M620VE and VB-M620D

VB-M600VE and VB-M600D

VB-M720F

VB-M700F

VB-C500VD and VB-C500D

VB-C60

VB-C300

VB-C50Fi and VB-C50FSi

VB-C50i and VB-C50iR

 Symbols Indicating Products

The following symbols indicate information that is unique to the RM-64/25/9 and the RM-Lite version.

Symbol Meaning

Features unique to the RM-64/25/9. They cannot be used with RM-Lite.

Information unique to RM-Lite.

 Symbols Indicating Precautions

The following symbols indicate descriptions you should pay close attention to.

Symbol Meaning

Important Cautions and restrictions during operation. Make sure to read these carefully.

Note Supplementary descriptions and reference information.

Table of Contents

Introduction...................................................................................................................... 2

Precautions for Use (Disclaimer) ............................................................................................ 2

Trademarks ............................................................................................................................. 2

Third Party Software................................................................................................................ 2

User Manuals................................................................................................................... 4

Types of User Manuals ...........................................................................................................4

How to Use This Manual ......................................................................................................... 4

Symbols Used in This Manual................................................................................................. 4

Chapter 1 Before Use

Features......................................................................................................................... 12

Operating Environment.................................................................................................. 14

For High-reliability/H.264 Video Format Systems ................................................................. 14

For Small-scale Systems (Storage Server, Viewer, and RM Manager Installed) .................. 16

For Large-scale Systems (with Multiple Storage Servers) .................................................... 18

Important Notes Concerning System Requirements ............................................................ 20

Additional Considerations..................................................................................................... 21

Supported Cameras ...................................................................................................... 22

About the Latest Camera Firmware ...................................................................................... 23

Camera Video Sizes..............................................................................................................23

Product Type and Number of Licenses......................................................................... 24

About Licenses ..................................................................................................................... 24

Compatibility with Network Video Recorder VK-64/16/Lite................................................... 25

System Configuration Example ..................................................................................... 26

Configuration Example 1: Install All on a Single Computer .................................................. 26

Configuration Example 2: Storage Server and Viewers Installed Separately on Multiple

Networked Computers ..................................................................................................... 27

Configuration Example 3: Multiple Storage Servers and Viewers Installed.......................... 27

System Design............................................................................................................... 28

Maximum System Configuration ........................................................................................... 28

Determining the Capacity of the Storage Server .................................................................. 28

Calculating Network Bandwidth............................................................................................ 28

Notes on Storage Server Operation...................................................................................... 29

About RM-Lite................................................................................................................ 30

Functional Limitations for RM-Lite......................................................................................... 30

Features that Cannot Be Used in RM-Lite ............................................................................ 30

Specification Comparison for RM-64/25/9 and RM-Lite ....................................................... 31

Setup Flow ..................................................................................................................... 32

Day-to-Day Operation........................................................................................................... 33

Chapter 2 Installation

How to Install the Software ............................................................................................ 36

Installation Procedures .........................................................................................................36

Upgrade from an Earlier Version .......................................................................................... 39

Upgrade from RM-Lite to RM-64/25/9................................................................................... 40

Settings After Installation ............................................................................................... 41

Windows Firewall Settings .................................................................................................... 41

Security Level Setting ........................................................................................................... 42

Sound Settings for Using the Audio Feature......................................................................... 42

Chapter 3 Storage Server Setup

Connect RM Manager to the Storage Server ................................................................ 44

Start Recording Immediately After Registering a Camera ............................................ 46

Add a Camera ............................................................................................................... 47

Display the [Cameras] Tab ................................................................................................... 47

Add Cameras One at a Time ................................................................................................ 47

Search For and Add Cameras .............................................................................................. 49

Change Camera Information................................................................................................. 49

Remove a Camera ................................................................................................................ 50

Chapter 4 System Management With RM Manager

RM Manager Functions ................................................................................................. 52

[Tree View] Tab..................................................................................................................... 53

[Cameras] Tab...................................................................................................................... 53

[Storage Server] Tab............................................................................................................. 54

[Users] Tab ........................................................................................................................... 54

[Storage Server Search Results] Tab ................................................................................... 55

[Activity Logs] Tab ................................................................................................................ 55

[Live Events Log] Tab ...........................................................................................................56

Menus ................................................................................................................................... 56

Add a User .................................................................................................................... 58

About User Groups ...............................................................................................................58

Display the [Users] Tab ........................................................................................................ 58

Add a User............................................................................................................................ 58

Change the User Information................................................................................................ 59

Remove a User ..................................................................................................................... 59

Add a User Group and Specify Its Access Permissions ...................................................... 60

Notification of Events by E-mail .................................................................................... 62

Display the [Event] Tab.........................................................................................................62

Configure Event Priorities and E-mail Notifications............................................................... 62

Manage Disk Space ...................................................................................................... 65

Change the Destination of the Recording File and the Maximum Disk Usage..................... 65

Specify the Storage Period for Recorded Video................................................................... 66

Low Remaining Disk Space Level and Solutions.................................................................. 67

Chapter 5 Setting a Recording Schedule

Record on a Regular Basis (Repeating Weekly Schedules) ......................................... 72

Display the [Recording Schedules] window......................................................................... 72

Display the [Edit Schedule Item] dialog box ........................................................................ 73

Specify the Recording Period and Day of the Week ............................................................ 73

Specify the Recording Mode ................................................................................................ 74

Specify Advanced Settings................................................................................................... 75

Check the Recording Schedule............................................................................................ 75

Configure the Recording Mode ............................................................................................ 75

Configure the Advanced Recording Settings....................................................................... 84

Copy a Weekly Schedule to Another Camera ...................................................................... 92

Record at Specific Times (Special Day Schedule Settings) ......................................... 94

Display the [Special Day Schedules] Tab ............................................................................ 94

Name the Special Day Recording Schedule ........................................................................ 95

Specify the Day..................................................................................................................... 95

Specify the Schedule for Each Camera................................................................................ 96

Chapter 6 Monitor Video with the Viewer

Launch the Viewer ......................................................................................................... 98

Viewer Features ............................................................................................................. 99

Toolbar .................................................................................................................................. 99

View Live Video ........................................................................................................... 101

Select a Camera to View Live Video ................................................................................... 101

Select a Layout to View Live Video..................................................................................... 102

Operate the Camera .................................................................................................... 103

Set the Camera Angle......................................................................................................... 103

Play Back Audio.................................................................................................................. 106

Compensate for Dark Regions in the Video........................................................................ 107

Record Now................................................................................................................. 108

View Recorded Video .................................................................................................. 109

Search for a Recording....................................................................................................... 109

Play a Recording................................................................................................................. 110

Zoom a Region of the Video (Viewer PTZ).......................................................................... 111

Save Part of a Recording.................................................................................................... 112

Save a Snapshot of the Displayed Video............................................................................ 113

Check Events............................................................................................................... 115

View a Live Event ................................................................................................................ 115

Search for Events................................................................................................................ 116

Chapter 7 Viewer Settings

Configure the Viewer ................................................................................................... 120

Display the [Viewer Settings] Dialog Box ........................................................................... 120

Configure the Viewer Display and Operation Settings ....................................................... 120

Configure Event Notification and Priorities ......................................................................... 121

Configure the Display/Hide Mode for Each Event .............................................................. 122

Configure the Video Window ....................................................................................... 123

Change the Video Window Size.......................................................................................... 123

Change the Video Window Format..................................................................................... 123

Change the Video Window Resolution................................................................................ 124

Configure the Callout Window Mode .................................................................................. 124

Configure the Video Window Layout ........................................................................... 126

Apply the Layout................................................................................................................. 126

Save the Layout .................................................................................................................. 127

Configure the Grid ..............................................................................................................127

Configure a Dynamic Layout .............................................................................................. 128

Configure a Layout Sequence ............................................................................................ 129

Organize Layouts................................................................................................................131

Configure the [Advanced Camera Settings] ............................................................... 133

Adjust the Video Quality...................................................................................................... 134

Adjust the Focus and Speed .............................................................................................. 137

Configure External Outputs................................................................................................. 138

Chapter 8 Backup

Backup ........................................................................................................................ 140

Destinations of the Backup Files......................................................................................... 140

Notes on Backup ................................................................................................................ 141

How to Restore a Backup ............................................................................................ 142

Restoring from Backup Data............................................................................................... 142

Chapter 9 Troubleshooting

Actions Required When Recording Errors Occur ....................................................... 146

Solutions When Viewer Problems Occur ..................................................................... 147

Viewer and Video Windows ................................................................................................ 147

Timeline............................................................................................................................... 148

[Extract Video] .................................................................................................................... 148

Video Recording .................................................................................................................148

Connection Problems.......................................................................................................... 149

Error Messages ........................................................................................................... 150

Messages Displayed in the Viewer..................................................................................... 150

Messages Recorded in the Log Files ................................................................................. 153

Event Information......................................................................................................... 157

Camera Errors..................................................................................................................... 157

Events Indicating Errors or Warning Levels and Corresponding Actions .......................... 158

Appendix

Create a Shortcut Icon for Launching the Viewer........................................................ 160

Check Event Notification E-mail .................................................................................. 161

Content and Format of Event E-mail Notifications .............................................................. 161

Changing the Storage Server IP Address ................................................................... 163

Changing the Storage Server IP Address with RM Manager ............................................. 163

Change the Storage Server IP Address with the Command Line....................................... 163

Checking the Software Versions.................................................................................. 164

Checking the Version of RM Manager................................................................................ 164

Checking the Version of the Viewer .................................................................................... 164

Checking the Version of the Storage Server....................................................................... 164

How to Upgrade the License....................................................................................... 165

Uninstall .......................................................................................................................166

Functional Limitations for MPEG-4 and H.264 Formats............................................... 167

Live View ............................................................................................................................. 167

Video Recording .................................................................................................................167

Playback ............................................................................................................................. 167

Using the AXIS Q7404/Q7401 ..................................................................................... 168

Supported Firmware ........................................................................................................... 168

Usage Precautions.............................................................................................................. 168

Functional Limitations ......................................................................................................... 168

Index............................................................................................................................ 170

Chapter

Before Use

This chapter introduces items that should be understood before using the software.

Features

The RM-64/25/9 is a software product family used to monitor multiple locations using network cameras and to record and play back video from the cameras. It is possible to set up a monitoring system with a maximum of 512 cameras when using multiple Storage Servers.

Operation when using the Viewer and RM Manager

The Viewer is used to view video, and RM Manager is used for system management and to configure Storage Server settings.

Multiple recording modes

In addition to being able to record video for a specific period, you also have recording modes, such as sensor recording, motion detection recording, intelligent function recording and volume detection recording, which start recording when a particular type of camera event occurs.

Support for JPEG/MPEG-4 and H.264 *

The JPEG, MPEG-4 and H.264 video formats are supported for live view and recording. Using MPEG-4 or H.264 formats decreases the load on the network bandwidth, while maintaining high quality video and saving hard disk space when recording.

Direct camera operation *

You can change the camera angle and use the zoom while watching the live view.

Two-way audio*

Send and receive live audio and simultaneously record audio with the video. You can also use this feature to communicate with a location that has a camera.

* Only available for cameras that support the feature.

Flexible screen layout

You can arrange multiple video windows in the Viewer, so you can compare video from different locations at the same time. The Viewer lets you create multiple layouts and organize them in tabs on the viewing area, so you can easily switch between different camera video. You can also operate up to two Viewer windows at the same time. With an environment that supports multiple displays, you can create a dual-display monitoring setup by locating a Viewer on each of the displays.

Operating Environment

For High-reliability/H.264 Video Format Systems

Storage Server Viewer/RM Manager

CPU Intel Xeon 3060 or Intel Core 2 Duo 2.4 GHz or

higher or an Intel CPU of equivalent class that meets the following requirements: Clock speed: 2.4 GHz or greater L2 cache 4 MB or greater No. of cores: 2 or more

Memory 2 GB or greater

Hard disk Interface: SAS / SATA

Cache: 16 MB or greater Spindle speed: 7200 rpm or faster 100 MB is required for installation (an additional 500 MB is required if .NET Framework 3.5 SP1 or .NET Framework 4.5 is not installed) Additional space for recording files and other files depends on the number of cameras and the recording settings It is recommended that you use separate hard disk drives for the OS and the recording data.

Network controller 1000 BASE-T or similar, supporting 1 Gbps transfer speed

Display – 1280x1024 resolution or higher

Graphics – NVIDIA GeForce GT 220 or higher

Others – Audio support is required for audio playback

Intel Core i5 750 2.67 GHz or higher Intel Core i7 3.5 GHz or higher recommended when displaying 1920 x 1080 video

100 MB is required for installation (an additional 500 MB is required if .NET Framework 3.5 SP1 or .NET Framework 4.5 is not installed) Additional space for saving extracted video files, as required.

16-bit colors or greater Required to display all user interfaces of the Viewer

Or a graphics card of equivalent class that meets the following requirements: Video memory size: 1 GB or greater Memory interface width: 128-bit or larger Memory clock: 790 MHz or greater NVIDIA GeForce GTX 660 or higher recommended when displaying 1920 x 1080 video

(P. 106).

Operating system Windows Vista Ultimate/Business/Enterprise SP2 32/64-bit

Windows Vista Ultimate/Business/Enterprise/Home Premium SP2 32/64-bit

Windows 7 Ultimate/Professional/Enterprise SP1 32/64-bit

Windows 7 Ultimate/Professional/Enterprise/Home Premium SP1 32/64-bit Windows 8/Windows 8 Pro/Windows 8 Enterprise 32/64-bit Windows 8.1/Windows 8.1 Pro/Windows 8.1 Enterprise 32/64-bit Windows 10 Pro/Windows 10 Enterprise/Windows 10 Home 32/64-bit Windows Server 2008 Standard SP2 32/64-bit Windows Server 2008 R2 Standard SP1 64-bit Windows Server 2012 Standard 64-bit Windows Server 2012 R2 Standard 64-bit When a highly reliable system (such as 24 hours of uninterrupted use) is required, server operating systems are recommended. The tablet mode for Windows 10 is not supported.

Operating system language English, German, Spanish, French, Italian, Turkish, Russian, Thai, and Japanese

Environment languages switched using language-packs are not supported.

• The system requirements described in the previous section are the minimum requirements, assuming the following operating environment:

Storage Server

Viewer Estimated display frame rate *

Maximum recording/playback data rate 80 Mbps *

Overall recording frame rate 1280 fps or slower *

Maximum number of cameras with motion detection*

Maximum events processed *

10 units

20,000 events per day

When using recommended Intel i5 + GT 220

For 1920 x 1080 display size: 20 fps (15 fps for H.264)* For 1280 x 720 display size: 40 fps For 1280 x 960 display size: 40 fps For 960 x 540 display size: 45 fps For 640 x 360 display size: 80 fps For 640 x 480 display size: 80 fps For 480 x 270 display size: 160 fps For 320 x 180 display size: 320 fps For 320 x 240 display size: 320 fps

Before Use

When using Intel i7 + GTX 660

For 1920 x 1080 display size: 30 fps (15 fps for H.264)* For 1280 x 720 display size: 40 fps For 1280 x 960 display size: 40 fps For 960 x 540 display size: 45 fps For 640 x 360 display size: 80 fps For 640 x 480 display size: 80 fps For 480 x 270 display size: 160 fps For 320 x 180 display size: 320 fps For 320 x 240 display size: 320 fps

Total number of simultaneously displayable MPEG-4 and H.264 videos

*1 If the volume per second of recording and playback data handled by one Storage Server is 80 Mbps or greater, you should

review your recording requirements to ensure system stability. The following shows an estimate of the recording and playback data volume per second for various video formats.

320 × 240 640 × 480 1920 × 1080

JPEG 810 fps 280 fps 50 fps

MPEG-4

80 Mbps

H.264

For standard resolution ([Video Quality] set to [3]), the JPEG video frame rates will result in an estimated data rate of 80 Mbps. Audio data requires a Storage Server of 64 Kbps, regardless of the type of camera. You can check the recording/playback data volume per second during operation on the [Storage Server] tab in RM Manager (P. 54).

*2 The data size of recorded audio is calculated using a frame rate of 10 fps per camera.

*3 Number of cameras selected in [Detect Motion Using] > [Storage Server] for motion detection recording.

*4 Total number of all types of events.

*5 Assumes a standard resolution ([Video Quality] setting is [3]) and that the receive size and display size are the same. If the

receive size and display size are different, performance may decrease due to an increase in processing load.

*6 When multiple video sizes are combined, they will be equivalent to the following: 1920 x 1080 will be equivalent to 14 320 x

240 size videos, 1280 x 720 will be equivalent to 8 320 x 240 size videos, 1280 x 960 will be equivalent to 8 320 x 240 size videos, 960 x 540 will be equivalent to 7 320 x 240 size videos, 640 x 360 will be equivalent to 5 320 x 240 size videos, 640 x 480 will be equivalent to 5 320 x 240 size videos, 480 x 270 will be equivalent to 2 320 x 240 size videos, 320 x 180 will be equivalent to 1 320 x 240 size videos.

6 or less *

For example, the following combinations will result in a total equivalent of 320 x 240 at 320 fps.

1920 x 1080, 5 fps  320 x 240, 5 fps x 14 = 70 fps equivalent

1280 x 960, 5 fps  320 x 240, 5 fps x 8 = 40 fps equivalent

960 x 540, 8 fps  320 x 240, 8 fps x 7 = 56 fps equivalent

640 x 480, 8 fps  320 x 240, 8 fps x 5 = 40 fps equivalent

480 x 270, 25 fps  320 x 240, 25 fps x 2 = 50 fps equivalent

320 x 240, 64 fps

Total: 320 x 240, 320 fps equivalent (70 + 40 + 56 + 40 + 50 + 64)

*7 The number of videos you can display at once depends on the amount of memory available. If there is not enough memory,

you will not be able to display videos.

• In a system environment with a large number of cameras and connected viewers and where the number of events that may occur is also likely to be high, the Storage Server must come with the specifications that meet the needs of that environment for stable operation.

• If you need to operate a high-reliability system (such as for 24hour operation) in a system environment, we recommend that you use a server operating system on the computer that is used for the Storage Server.

• When high-reliability operation is required (such as for 24-hour operation, and high frequency disk access) we strongly recommend that you use a high-reliability SAS hard disk. Using a low-reliability SATA hard disk may result in a disk error in a one to two year period. Therefore, you may need to check the disk for errors on a regular basis, using features such as scan disk. In such a case, recording performance may suffer during checking, due to the increased load on the disk.

• With systems intended for users requiring high-reliability/H.264, when operating both the Storage Server and the Viewer on one computer, the operating environment must satisfy the requirements for both the Storage Server and the Viewer. However, to help ensure stable operation, we recommend that you use separate computers for the Storage Server and for the Viewer.

• Do not use RM Manager and the Viewer simultaneously.

For Small-scale Systems (Storage Server, Viewer, and RM Manager Installed)

Storage Server/Viewer/RM Manager

CPU Intel Pentium G6950 2.80 GHz or higher,

or an Intel CPU of equivalent class that meets the following requirements: Clock: 2.4 GHz or higher L2 cache: 512 KB or greater L3 cache: 3 MB or greater (only required if the L2 cache is less than 3 MB) Number of cores: 2 or more

Memory 2 GB or greater

Hard disk Interface: SAS / SATA

Cache: 16 MB or greater Spindle speed: 7200 rpm or faster 200 MB is required for installation (an additional 500 MB is required if .NET Framework 3.5 SP1 or .NET Framework 4.5 is not installed) Additional space for recording files and other files (the actual space required depends on the number of cameras and the recording settings) Additional space for saving extracted video files, as required. The hard disk drive for the recording data should have a capacity of 1GB or greater.

Network controller 100 BASE-TX or similar, 100 Mbps transfer speed

Display 1280 x 1024 resolution or higher

Others Audio support is required for audio playback (P. 106).

Operating system Windows Vista Ultimate/Business/Enterprise SP2 32/64-bit

16-bit colors or greater Required to display all user interfaces of the Viewer

Windows Vista Ultimate/Business/Enterprise/Home Premium SP2 32/64-bit

Windows 7 Ultimate/Professional/Enterprise SP1 32/64-bit

Storage Server/Viewer/RM Manager

*1 Do not use H.264 in small-scale systems, as this can have a negative effect on Viewer use.

*2 The data size of recorded audio is calculated using a frame rate of 10 fps per camera.

*3 Total number of all types of events.

*4 Assumes a standard resolution ([Video Quality] setting is [ 3 ]) and that the receive size and display size are the same. If the

receive size and display size are different, performance may decrease due to an increase in processing load.

*5 The number of videos you can display at once depends on the amount of memory available. If there is not enough memory,

you will not be able to display videos.

Storage Server Maximum recording/playback data rate 16 Mbps *

Overall recording frame rate 256 fps or slower *

Maximum number of cameras with motion detection 0 units

Maximum events processed *

10,000 events per day

Viewer Estimated display frame rate *

1920 x 1080: 1 fps

1280 x 960: 2 fps

960 x 540: 5 fps

640 x 480: 10 fps

480 x 270: 15 fps

320 x 240: 30 fps

Total number of simultaneously displayable MPEG-4 videos

6 or less*

System components Guideline

Number of cameras Approx. 9 cameras (assuming RM-9 is used for operation)

Recording frame rate 5 fps x 9 cameras with 320 x 240 standard resolution (approx. 8 Mbps in terms of data rate)

Display frame rate When displaying only live video:

3 fps x 9 cameras (= 27 fps) with 320 x 240 standard resolution

When displaying only playback video:

5 fps x 6 cameras (= 30 fps) with 320 x 240 standard resolution

When displaying live video and playback video simultaneously:

3 fps x 8 for live display + 5 fps x 1 for playback with 320 x 240 standard resolution

Others H.264 is not used

Operating system language English, German, Spanish, French, Italian, Turkish, Russian, Thai, and Japanese

Environment languages switched using language-packs are not supported.

• The system requirements described above are the minimum configuration, assuming the following operating environment:

Before Use

• The following are guidelines for implementing a system for a small-scale user.

• The Viewer computer specifications on P. 14 are required even for small scale systems (up to four cameras) using RM-Lite, if you want to display H.264 video.

For Large-scale Systems (with Multiple Storage Servers)

Storage Server Viewer/RM Manager

CPU Intel Xeon E3-1245 v3 or Intel Core i7 4770

3.4 GHz or higher or an Intel CPU of equivalent class that meets the following requirements: Clock speed: 2.4 GHz or greater L2 cache 4 MB or greater No. of cores: 2 or more

Memory 6 GB or greater

Intel Core i7 4770 3.4 GHz or higher

4 GB or greater

Hard disk Interface: SAS / SATA

Network controller 1000 BASE-T or similar, supporting 1 Gbps transfer speed

Display – 1280x1024 resolution or higher

Graphics – NVIDIA GeForce GTX 660 or higher

Others – Audio support is required for audio playback

Operating system Windows Vista Ultimate/Business/Enterprise SP2 32/64-bit

Windows 7 Ultimate/Professional/Enterprise SP1 32/64-bit Windows 8/Windows 8 Pro/Windows 8 Enterprise 32/64-bit Windows 8.1/Windows 8.1 Pro/Windows 8.1 Enterprise 32/64-bit Windows 10 Pro/Windows 10 Enterprise/Windows 10 Home 32/64-bit Windows Server 2008 Standard SP2 32/64-bit Windows Server 2008 R2 Standard SP1 64-bit Windows Server 2012 Standard 64-bit Windows Server 2012 R2 Standard 64-bit When a highly reliable system (such as 24 hours of uninterrupted use) is required, server operating systems are recommended. The tablet mode for Windows 10 is not supported.

100 MB is required for installation (an additional 500 MB is required if .NET Framework 3.5 SP1 or .NET Framework 4.5 is not installed) Additional space for saving extracted video files, as required.

16-bit colors or greater Required to display all user interfaces of the Viewer

(P. 106).

Operating system language English, German, Spanish, French, Italian, Turkish, Russian, Thai, and Japanese

Environment languages switched using language-packs are not supported.

• The system requirements described above are the minimum configuration, assuming the following operating environment:

Storage Server

Maximum recording/playback data rate 80 Mbps *

Overall recording frame rate 1280 fps or slower *

Maximum number of cameras with motion detection*

Maximum events processed *

10 units

20,000 events per day

Viewer Estimated display frame rate *

Total number of simultaneously displayable MPEG-4 and H.264 videos

*1 If the volume per second of recording and playback data handled by one Storage Server is 80 Mbps or greater, you should

review your recording requirements to ensure system stability. The following shows an estimate of the recording and playback data volume per second for various video formats.

320 × 240 640 × 480 1920 × 1080

JPEG 810 fps 280 fps 50 fps

When using Intel i7 + GTX 660

6 or less *

Before Use

MPEG-4

H.264

*2 The data size of recorded audio is calculated using a frame rate of 10 fps per camera.

*3 Number of cameras selected in [Detect Motion Using] > [Storage Server] for motion detection recording.

*4 Total number of all types of events.

*5 Assumes a standard resolution ([Video Quality] setting is [3]) and that the receive size and display size are the same. If the

receive size and display size are different, performance may decrease due to an increase in processing load.

*6 When multiple video sizes are combined, they will be equivalent to the following: 1920 x 1080 will be equivalent to 14 320 x

For example, the following combinations will result in a total equivalent of 320 x 240 at 320 fps.

1920 x 1080, 5 fps  320 x 240, 5 fps x 14 = 70 fps equivalent

1280 x 960, 5 fps  320 x 240, 5 fps x 8 = 40 fps equivalent

960 x 540, 8 fps  320 x 240, 8 fps x 7 = 56 fps equivalent

640 x 480, 8 fps  320 x 240, 8 fps x 5 = 40 fps equivalent

480 x 270, 25 fps  320 x 240, 25 fps x 2 = 50 fps equivalent

320 x 240, 64 fps

80 Mbps

Total: 320 x 240, 320 fps equivalent (70 + 40 + 56 + 40 + 50 + 64)

*7 The number of videos you can display at once depends on the amount of memory available. If there is not enough memory,

you will not be able to display videos.

• To help ensure stable operation, we recommend that you use separate computers for the Storage Server and for the

Note

C50F

Viewer.

• Do not use RM Manager and the Viewer simultaneously.

Important Notes Concerning System Requirements

• The drive you install the software on and the drive for saving recorded video must be in NTFS format.

• This software does not support external storage, such as USB hard disks and NAS.

• It is recommended that you operate this software in its own dedicated LAN environment.

• The software may not be able to record video if you use an environment where the IP addresses of the cameras change. Please use fixed IP addresses to ensure proper operation.

• Use the same network address (either IPv4 or IPv6) for cameras, Storage Server computers, and the Viewer/RM Manager computer.

• For details on the operating system, please refer to “Additional Considerations” in “Operating Environment” (P. 21).

• Audio cannot be transmitted from a Viewer to the camera, if you use the Viewer on a computer running

• Before applying a service pack or updating the operating system, please refer to the Canon website.

• Do not use Windows Update while the system is in operation. Doing so may cause the system operation to become

• Using anti-virus software or a firewall may affect the performance of the Storage Server and Viewer.

• Running software other than this product or compatible camera management software may cause system operation to

• When there is a high load on the CPU or hard disk, video may not be recorded or displayed at the specified frame rate,

• Operation may slow down if the amount of stored data (number of recording files) becomes large.

• Depending on the performance of the computer and the network environment, changes in the recording environment

• Using IPsec may degrade the performance for recording and displaying video.

• You can use the camera audio feature (except for the VB-C50Fi, which does not support the function). Review the

• The software cannot be used with cameras on which only HTTPS encrypted communication is allowed (i.e., cameras on

• Be sure to test the system under your operating environment before starting regular operation.

C50i

Windows 10, Windows 7, Windows 8, Windows 8.1, Windows Server 2008 R2, Windows Server 2012 or Windows Server 2012 R2.

unstable, the operating system to restart, or the recording to stop.

become unstable.

recording may be interrupted, or the Viewer operation speed may decrease. In addition, recording may be interrupted when the available hard disk space is low.

(such as the time of day and the weather) may result in it not being possible to display recorded or live video according to the specified settings.

following items before using the feature. – The Viewer supports transmission and reception of audio data.

– Audio data cannot be recorded separately, and is always recorded together with the video.

– Synchronization is enabled only when playing back recorded video (JPEG) and recorded audio. However, the audio

and video may not be synchronized, depending on the operating environment (P. 75).

– The audio stream may be interrupted, depending on the performance of your computer and network environment.

– Audio may be interrupted when using anti-virus software.

which settings are configured to prohibit all other types of communication).

• The system environment of the Storage Server will depend on your operating conditions (number of cameras, recording frame rate

settings, etc.), as well as the pre-event recording settings. For details, please contact your local supplier.

• Microsoft .NET Framework 3.5 SP1 or .NET Framework 4.5 is required for this software to operate. .NET Framework 3.5 SP1 is

automatically installed when installing RM-64/25/9. For RM-Lite, please install the application from the included CD-ROM before installing RM-Lite. Enable .NET Framework 4.5 if it is currently disabled.

• The following runtime module is installed automatically with RM-64/25/9 and RM-Lite. Do not uninstall this module.

– Microsoft Visual C++ 2008 Redistributable

• Microsoft .NET Framework 4.0 is not supported.

Additional Considerations

• Do not specify the Windows folder or the Program Files folder on the system drive as the destination for snapshots or recording files. You cannot save images or videos to those folders.

• You cannot use the OS's shadow backup feature. For example, once you delete the configuration file for this software, the file cannot be restored with the OS’s shadow backup feature.

Before Use

Supported Cameras

Camera Firmware Version

VB-R13VE Ver. 1.0.0 or later

VB-R13 Ver. 1.0.0 or later

VB-R12VE Ver. 1.0.0 or later

VB-M50B Ver. 1.0.0 or later

VB-H652LVE Ver. 1.0.0 or later

VB-H651V Ver. 1.0.0 or later

VB-R11VE Ver. 1.0.2 or later

VB-R11 Ver. 1.0.2 or later

VB-R10VE Ver. 1.0.2 or later

VB-M641VE Ver. 1.0.2 or later

VB-M641V Ver. 1.0.2 or later

VB-M640VE Ver. 1.0.2 or later

VB-M640V Ver. 1.0.2 or later

VB-M741LE Ver. 1.0.2 or later

VB-M740E Ver. 1.0.2 or later

VB-S30D Ver. 1.3.0 or later

VB-S31D Ver. 1.3.0 or later

VB-S800D Ver. 1.3.0 or later

VB-S900F Ver. 1.3.0 or later

VB-S805D Ver. 1.3.0 or later

VB-S905F Ver. 1.3.0 or later

VB-H43 Ver. 1.2.0 or later

VB-H630VE Ver. 1.2.0 or later

VB-H630D Ver. 1.2.0 or later

VB-H730F Ver. 1.2.0 or later

VB-H41 Ver. 1.3.0 or later

VB-H610VE Ver. 1.3.0 or later

VB-H610D Ver. 1.3.0 or later

VB-H710F Ver. 1.3.0 or later

VB-M42 Ver. 1.2.0 or later

VB-M620VE Ver. 1.2.0 or later

VB-M620D Ver. 1.2.0 or later

VB-M720F Ver. 1.2.0 or later

VB-M40 Ver. 1.2.0 or later

VB-M600VE Ver. 1.1.2 or later

VB-M600D Ver. 1.1.2 or later

VB-M700F Ver. 1.1.2 or later

VB-C500VD/VB-C500D Ver. 1.1.2 or later

VB-C60 Ver. 1.1.3 or later

Note

Camera Firmware Version

VB-C300 Ver. 1.1 Rev. 5 or later

VB-C50i/VB-C50iR Ver. 1.2 Rev. 77 or later

VB-C50FSi/VB-C50Fi Ver. 1.0 Rev. 77 or later

Please refer to “Using the AXIS Q7404/Q7401” (P. 168) for details on limitations when using the AXIS Q7404/Q7401.

H652 H651

Even if the camera’s video image has been set to rotate in the Viewer’s display using [Rotate Video Display] in the setting page, the video displayed by and recorded in this software will not be rotated.

About the Latest Camera Firmware

You can find the latest firmware and configuration backup and restore tools for cameras that are supported by this program at the Canon website.

Camera Video Sizes

Before Use

Camera Category*

VB-R13VE/VB-R13/VB-R12VE/VB-H652LVE/ VB-H651V/VB-S30D/VB-S31D/VB-S800D/ VB-S900F/VB-H43/VB-H630VE/VB-H630D/ VB-H730F

VB-M50B/VB-R11/VB-R11VE/VB-R10VE/ VB-M641VE/VB-M641V/VB-M640VE/VB-M640V/ VB-M741LE/VB-M740E/VB-S805D/VB-S905F/ VB-M42/VB-M620VE/VB-M620D/VB-M720F

VB-H41/VB-H610VE/VB-H610D/VB-H710F 320×240 480×270 960×540 1920×1080

VB-M40/VB-M600VE/VB-M600D/VB-M700F 160×120 320×240 640×480 1280×960

VB-C500VD/VB-C500D/VB-C60/VB-C300/VB-C50i/VB-C50iR/ VB-C50FSi/VB-C50Fi

*1 Categories are switched on the camera’s Setting Page.

1080p – 480×270 960×540 1920×1080

720p – 320×180 640×360 1280×720

4:3 – 320×240 640×480 1280×960

720p – 320×180 640×360 1280×720

4:3 – 320×240 640×480 1280×960

160×120 320×240 640×480 -

Video Size

Product Type and Number of Licenses

The number of cameras that can be added to a Storage Server Group depends on the specific software product. The following table describes the number of licenses required for Storage Servers, Viewers, and RM Managers, as well as the number of Storage Servers that can be configured as a Storage Server Group, for each product.

Software

product

RM-64 1 64 1 1 1

RM-25 1 25 1 1 1

RM-9 1 9 1 1 1

RM-Lite 1 4 1 1 1

No. of Storage Server groups

Max. no. of cameras that can be added

to the Storage Server Group

Number of

Storage Server

licenses

Number of

Viewer licenses

Number of

licenses for RM

Manager

About Licenses

Each software product includes one license key for the Storage Server and one license key for the Viewer. The number of Storage Servers, Viewers, and RM Managers that can be installed with each license key is as follows.

Storage Server License Key

Allows you to install one Storage Server on one computer.

Viewer License Key

Each Viewer license key includes a single Viewer license and a single RM Manager license. Viewer and RM Manager can be installed on the same computer or separately on different computers.

 Optional Licenses (Not Supplied)

Purchase additional licenses if necessary.

RM-V/RM-Lite-V

RM-V and RM-Lite-V are licenses for adding Viewers for RM-64/25/9 and RM-Lite, respectively. These are required if you want to install Viewer on more computers than the number of Viewer licenses you currently own.

Upgrade Licenses

The “Upgrade License 25 for RM-9” is a license for upgrading RM-9 to RM-25. This upgrade allows you to increase the number of cameras that can be added to a Storage Server to 25. The “Upgrade License 64 for RM-9” and “Upgrade License 64 for RM-25” are also available.

Compatibility with Network Video Recorder VK-64/16/Lite

Notes on Installation

This software cannot exist with VK-64/16/Lite on the same computer. Do not install this software onto a computer where VK-64/16/Lite is installed. You can install this software after uninstalling VK-64/16/Lite. However, please be aware of the following:

• You cannot use the cameras and recording schedule settings you added with VK-64/16/Lite. You must add and configure the cameras and schedules again.

• You cannot use the recording files and event information associated with VK-64/16/Lite.

• You cannot play back recordings made with VK-64/16/Lite.

• This software requires a computer with specifications that are higher than those required for VK-64/16/Lite. The computer used for VK-64/16/Lite may not meet the operation requirements for this software.

Notes on Protocol Compatibility

This software is not compatible with VK-64/16/Lite protocols, because the protocol used between the Viewer and the Storage Server has been significantly changed. Therefore, you cannot connect to a VK-64/16/Lite Storage Server from the Viewer in this software. Similarly, you cannot connect to this software’s Storage Server from the Viewer in VK64/16/Lite.

Notes on Recording Data and Event Data Compatibility

Before Use

This software uses event data and recording file formats that are different from VK-64/16/Lite. VK-64/16/Lite recordings can be played back using QuickTime. However, the recordings for this software are not supported by QuickTime. Note, however, that you can use QuickTime to play back a .mov file created using the [Extract Video] feature in this software.

System Configuration Example

Important

Storage Server/RM Manager/Viewer

Storage Server Group

Network

Video from the cameras

This software records video from cameras using an IP network, such as a LAN.

• The load on the Storage Server may increase depending on the number of cameras connected and the recording settings. Please refer to “Determining the Capacity of the Storage Server” (P. 28) to consider your configuration.

• Accessing one camera or Storage Server from many Viewers at the same time may affect system performance.

• Regularly check that the time setting is correct on the computers that are running the Storage Server, RM Manager, and the Viewer. Also, before changing the time setting on the computers, be sure to first stop the Storage Server and Viewer. Please refer to “Stopping the Storage Server” (P. 142) for details about how to stop the Storage Server.

Configuration Example 1: Install All on a Single Computer

This example shows the simplest system configuration, where the Storage Server, RM Manager, and Viewer are installed on one computer. Video from the cameras is displayed or recorded using the same computer.

Configuration Example 2: Storage Server and Viewers Installed

RM Manager/Viewer

Storage Server Group

Network

Recorded video

Video from the cameras

RM Manager /

Viewer 1

Viewer 2

Storage Server Group 1

Network

Recorded video

Video from the cameras

Viewer 10

Storage Server Group 5

Separately on Multiple Networked Computers

You can separately install Storage Servers and Viewers on multiple computers on the network.

Before Use

Configuration Example 3: Multiple Storage Servers and Viewers Installed

By setting up more than one Viewer, you can simultaneously view a video at more than one location.

It is possible to set up a monitoring system with a maximum of 512 cameras when using multiple Storage Servers.

Note

System Design

Maximum System Configuration

The following table describes the maximum system configuration supported by this software.

Number of Storage Server Groups 16

Number of Storage Servers 16 (1 for each Storage Server Group)

Number of cameras 512 units (Maximum number of cameras that can be added to one Storage

Server Group is 64 when using RM-64)

Number of simultaneously connected Viewers 12 units

Number of cameras that can be used by a Viewer 512 units (same as the max. number of cameras)

Number of camera video that can be simultaneously displayed by a Viewer

RM Manager 1

64 units

Determining the Capacity of the Storage Server

Refer to “Operating Environment” (P. 14), and configure a system that meets the requirements. Determine the capacity of the storage server based on factors such as the number of recording cameras, video size, video quality, and recording times.

 Hard disk capacity requirements

It is assumed that you use continuous recording at a fixed frame rate (number of frames per second), video size and quality. The size of the recording data varies depending on the camera configuration (video quality and video size settings). Also, the video data size used for calculating the recording data size may vary from the actual video.

You can determine hard disk capacity requirements using the Required Disk Space Calculator available on the Canon website. Determine the following factors beforehand when calculating the hard disk capacity.

• Number of cameras

• Video size, video quality, and frame rate of each camera

• Daily duration of recording

• You can also use the Data Size and Bit Rate Estimates table found on the RM-64/25/9’s CD-ROM to perform calculations. Instructions on how to perform the calculations are also included in the table.

• The Data Size and Bit Rate Estimates table can also be found on the Canon website.

Calculating Network Bandwidth

You need to consider the network bandwidth if you want to use a network camera for both recording and live view. You must calculate the network bandwidth both for the Storage Server and the Viewer. For example, calculate the bandwidth as follows if you use one Storage Server (320 x 240 1 fps) and two Viewers (320 x 240 5 fps): (When usingVB-H41)

• Bandwidth for recording

10.8 (KB/frame) x 1 (frames/sec.) x 8 (bits) = 86.4 Kbps

• Bandwidth for live view (per Viewer)

10.8 (KB/frame) x 5 (frames/sec.) x 8 (bits) = 432 Kbps

Therefore, the required network bandwidth is calculated as follows:

86.4 Kbps x 1 + 432 Kbps x 2 = 950.4 Kbps (approx. 0.9 Mbps)

Notes on Storage Server Operation

We recommend that you dedicate the Storage Server computer exclusively to running this software. Be sure to avoid the following on the Storage Server computer:

• Running web server software on the computer

You cannot operate the Storage Server on a computer where web server software such as Windows standard IIS (Internet Information Server) or Apache is already installed. The Storage Server uses HTTP protocol to communicate with cameras. Therefore, the Storage Server may not work normally if other web service applications exist on the same computer. The HTTP port used by this software is 80 and cannot be changed.

• Running database server software (e.g., SQL Server, Oracle) on the computer

Database processing can place a load on the hard disk that may affect recording performance. Conversely, this software may affect database server performance when it performs tasks that place a load on the hard disk.

• Using the computer as a file server

The hard disk is frequently accessed when the computer is used as a file server, and this may affect recording performance. In addition, the Storage Server is more likely to run out of disk capacity if the computer is operated as a file server.

• Running other applications on the computer

The additional processing load from running applications other than this software may affect recording performance. This software uses the TCP port numbers 80 and 11080. These ports should not be used by other applications.

Before Use

About RM-Lite

Important

RM-Lite is a simpler version of this software that is included with the camera. RM-Lite provides the same basic features as the RM-64/25/9 product versions, but some of the functionality is limited, as described below:

• Files recorded using RM-Lite can be played back when an upgrade is made to RM-64/25/9. However, files recorded with RM-64/25/9 cannot be played back with RM-Lite.

• An RM-Lite viewer cannot connect to an RM-64/25/9 Storage Server. Similarly, an RM-64/25/9 viewer cannot connect to an RM-Lite Storage Server.

Functional Limitations for RM-Lite

• You can add a maximum of four cameras.

• You can display a maximum of eight video windows in the Viewer. A warning message is displayed if you display nine or more video windows.

• The maximum frame rate is as follows: Recording: 5 fps (JPEG) Record Now: 5 fps

• The frame rate adjustment feature is always enabled under high load. You cannot disable it.

• The maximum file size is fixed at 1 GB (max. 24 hours) and cannot be changed.

• You cannot change the [Background] property in [Layout Properties], and live view is the only playback option.

• You cannot configure [Each Tag], [All Cameras] and [Recording Cameras] in [Organize Layouts].

• AXIS Q7404/Q7401 is not supported.

Features that Cannot Be Used in RM-Lite

Storage Server

• MPEG-4 and H.264 recording

• Motion detection recording

• Sensor recording

• Intelligent function recording

• Volume detection recording

• Special day schedule recording

• Scream detection recording

• Linked event recording

RM Manager

• Simultaneous connection to multiple Storage Servers

• Sending e-mail when an event occurs

• Customizing event priority

• Adding user groups and configuring access permissions

• Importing and exporting of recording schedules

Viewer

• Simultaneous connection to multiple storage servers

• Multiple display support

• Layout sequences

• Display of multiple tabs

•Custom grid

C300

• Dynamic layouts

• Searching using camera tags

• Advanced search feature of event search

• Event Notification - Operator Notification, Acknowledge Event

• Display of a video window when an event occurs.

• Callout Window function

C50F

C50i

RM-Lite is not included with the camera.

Specification Comparison for RM-64/25/9 and RM-Lite

Features RM-64/25/9 RM-Lite

Before Use

Connection to camera

Storage Server Recording formats JPEG, MPEG-4, H.264 JPEG only

Viewer Supported live view formats JPEG, MPEG-4, H.264

Max. number of cameras for each Storage Server

Supported cameras Based on “Supported Cameras”

Automatic camera search Available

Max. recording frame rate 30 fps *

Recording schedule Weekly schedule recording

Recording mode Continuous recording

Max. file size setting Configurable 512 or 1024 MB, 1 to

Max. storage period 99 weeks 90 days (12 weeks)

Others – The following features are not

Max. display frame rate 30 fps *

64/25/9 units 4 units

(P. 22) AXIS Q7404/Q7401

Special Day schedule recording

Sensor recording Motion detection recording Intelligent Function recording Volume detection recording Scream detection recording Linked event recording Record Now (Manual recording)

24 hours (default: 1024 MB)

Based on “Supported Cameras” (P. 22)

5 fps

Weekly schedule recording

Continuous recording Record Now (Manual recording)

Fixed 1 GB (1024 MB), 24 hours

supported:

• Sending e-mail when an event occurs

• Customizing event priority

Multiple display support Available –

Number of simultaneous video windows

Audio recording/playback Available

Layout sequence feature *

32 or fewer per layout* (of these up to 12 can be H.264 video windows and up to 6 can be MPEG-4 video windows or simultaneous H.264/MPEG-4 video windows)

Available –

8 or fewer is recommended.

*1 The operational limits depend on factors, such as the number of cameras, Storage Server performance, hard disk

capacity, and network load. *2 The maximum number of dynamic layout video windows that can be displayed is 25. *3 The layout sequence feature is a function for changing Viewer layouts at a specified interval.

Setup Flow

The process from preparation before introducing the system, to operation is shown below.

Step 1 Prepare for Introducing the System

Consider the video storage period and recording conditions, determine the hard disk capacity required for recording and prepare the equipment.

Please refer to “Chapter 1 Before Use” for system design.

Step 2 Install the Camera

Set up your cameras for live video display or recording.

Please refer to your camera manuals.

Step 3 Installation

Install this software product on your computer.

Please refer to “Chapter 2 Installation”.

Step 4 Set Up the Storage Server

Add cameras to the Storage Server, configure disk space management settings for operation, and add users.

Please refer to “Chapter 3 Storage Server Setup” and “Chapter 4 System Management With RM Manager”.

Step 5 Check Video in the Viewer

Connect the Viewer to the Storage Server Group and check video.

Please refer to “Chapter 6 Monitor Video with the Viewer”.

Step 6 Configure the Viewer

Customize the Viewer. You can save a layout to monitor video in a customized Viewer for subsequent sessions.

Please refer to “Chapter 7 Viewer Settings”.

Step 7 Set a Recording Schedule

Configure automatic recording settings such as recording conditions and schedules.

Please refer to “Chapter 5 Setting a Recording Schedule”.

Day-to-Day Operation

• Monitor video in the Viewer, check events, and play back recorded video.

Please refer to “Chapter 6 Monitor Video with the Viewer”.

• Check system status.

Please refer to “Chapter 4 System Management With RM Manager”.

• Back up recorded files.

Please refer to “Chapter 8 Backup”.

• Error messages and problems.

Please refer to “Chapter 9 Troubleshooting”.

Before Use

Chapter

Installation

This chapter explains how to install this software. Precautions for updating and uninstallation are also

explained.

Note

How to Install the Software

Important

Follow the steps below to install this software.

Installation Procedures

• You must log on to the computer as a computer administrator to install this software.

• Stop other applications that are running on the computer, such as anti-virus software, before installing the software.

Insert the installation CD-ROM into the CD drive.

This starts the installer automatically. If the installer does not automatically start, open the CD-ROM directory using Windows Explorer and double-click RM40setup.exe.

• When the [User Account Control] dialog box appears, click [Yes] or [Continue].

• On computers running Windows 7, Windows Vista or Windows Server 2008, if .NET Framework 3.5 is not installed, a dialog box is displayed asking you to install .NET Framework 3.5. Click [Install] to install .NET Framework 3.5.

• Double-click RMLiteInstall.exe in the [Applications] folder on the setup CD-ROM included with the camera.

• .NET Framework 3.5 is not automatically installed. Use the installer in the [Applications] folder on the setup CD-ROM included with the camera.

Click [Next].

Read the license agreement carefully. Click [I accept the terms in the license agreement], and then click [Next] to

continue.

Enter your license key(s) and click [Next].

Enter the license key(s) for installing the software (Storage Server and Viewer. The Viewer also includes RM Manager). To install just one of these programs, enter the license key for the corresponding software only, and click [Next].

Installation

Instead of a screen for license key entry, a screen appears for entering the user name and department. Click [Next].

Note

Select the program to install and click [Next].

You can configure the software so that only certain parts of programs are installed. Select which programs not to install. Click the application that you do not want to install and select [This feature will not be available]. If you entered the license key for Storage Server in step 4 proceed to step 6. If you entered the license key for a Viewer only, proceed to step 7.

A dialog box for specifying the software to be installed is displayed. If you click [Complete], proceed to step 6. If you click [Custom], the same dialog box as above appears.

• You can click [Change] to change the destination folder. However, we recommend that you do not change the destination.

• To check the available disk space on each drive of the computer and the disk space required for installation, click [Space].

If you have configured settings so the Storage Server is not installed, click [Next] and proceed to step 7.

Select the [Add storage server programs to the Windows Firewall exception list.] check box and click [Next].

• When installing on a computer that has multiple network interfaces, select the network interface to use in the [Network adapter] list and the assigned IP address in the [IP address] list.

• The IP address selected here is the IP address specified for connecting to the Storage Server Group with the Viewer.

Note

Click [Install].

Click [Finish].

Installation

Click [Yes] to restart the computer.

The Viewer and RM Manager launch icon appears on your desktop when the installation is complete.

A launch icon for the Storage Server will not appear. This Storage Server starts automatically.

Upgrade from an Earlier Version

When upgrading, use the installer of the new version to install the new version on top of the earlier version without uninstalling the earlier version. This preserves the settings such as the added camera information and recording schedule, and recorded data. Note that if you uninstall the earlier version before installing the new version, you will need to redo all of your camera and recording settings.

Note

Important

• Before upgrading or reinstalling the software, be sure to create backups of the recording settings and recorded data. For details on backup, please refer to “Chapter 8 Backup”.

• Before upgrading the software, verify that RM Manager and Viewer are not connected to the Storage Server.

• The license key included with the earlier version must be entered when upgrading.

• Some functions from Viewer v3.2 and earlier have been moved to RM Manager.

• Both v3.2 and earlier and v4.3 cannot be installed on the same computer.

Upgrade from RM-Lite to RM-64/25/9

Installing RM-64/25/9 on a computer where RM-Lite is installed will upgrade it to RM-64/25/9. This preserves the settings such as the camera information, recording schedule, and recorded data.

RM-Lite cannot co-exist with RM-64/25/9 on the same computer.

Settings After Installation

Configure the following settings after installing this software according to the operating system you are using.

Windows Firewall Settings

If you install the Storage Server and the Viewer on different computers, you must change the Windows Firewall settings on the computer used for the Storage Server.

During installation, select [Add storage server programs to the Windows Firewall exception list. ] to complete settings. If you did not select the above check box during installation, perform the following procedure to change the Windows Firewall settings.

The following settings are not required if you install the Storage Server and Viewer onto the same computer.

 When using Windows 7, Windows 8, Windows 10, Windows Server 2008

R2, or Windows Server 2012

Click [System and Security] in the [Control Panel], and then click [Windows Firewall].

Click [Advanced Settings] to display the [Windows Firewall with Advanced Security] window.

Click [Inbound Rules] and select [New Rule] from the [Action] menu to start the [New Inbound Rule Wizard].

Installation

Click [Port], and then click [Next].

Click [TCP] and [Specific local ports], and then enter 80 as the port number. Then click [Next].

Click [Allow the connection], and then click [Next].

Click [Next].

Enter a name (such as the Storage Server or Storage Server Group name) in [Name] and click [Finish].

The added inbound rule should be displayed in the [Windows Firewall with Advanced Security] window, with a

checkmark icon displayed next to the rule.

 When using Windows Vista or Windows Server 2008

Click [Start] > [Control Panel] to open the [Control Panel].

Click [System Security] > [Windows Firewall].

If the [Control Panel] is set to [Classic View], double click [Windows Firewall].

Click [Change settings].

If the [User Account Control] dialog box is displayed, click [Continue].

Click the [Exceptions] tab and click [Add Port].

In the [Add a Port] dialog box, enter the name of the Storage Server and 80 as the port number. Make sure that

[TCP] is selected and click [OK].

Note

Confirm that the added Storage Server is now displayed in the [Windows Firewall] dialog box and that the check

box is selected. Then, click [OK].

Security Level Setting

In Internet Explorer, the default security level setting for Internet or intranet sites in Internet Explorer 9 or later, and Windows Server 2008 is “High”. Therefore, you are not able to configure settings in the Setting Page or top page of the camera. Follow these steps to register the page as a trusted site.

Start Internet Explorer and click [Tools] > [Internet Options] to display the [Internet Options] dialog box.

Click the [Security] tab.

Click [Trusted Sites] and click [Sites].

Clear the [Require server verification (https:) for all sites in this zone] check box.

Enter the IP address of your camera in [Add this website to the zone] and click [Add].

• For details on registration with trusted sites, click [Learn more about Internet Explorer’s Enhanced Security Configuration] in the [Internet Options] dialog box and refer to the displayed summary.

• JavaScript may be disabled in the standard security setting, even if a content block dialog box is not displayed. This may limit the operation of the setting page or the camera’s Viewer. The JavaScript setting is enabled automatically once trusted site registration is complete.

Sound Settings for Using the Audio Feature

The sound feature is disabled by default in Windows Server 2012, and 2008. To receive audio with the camera’s Viewer, follow these steps to enable the sound feature.

Click [Hardware and Sound] in the [Control Panel] and then click [Sound].

If the [Control Panel] in Windows Server 2008 is set to [Classic View], double-click [Sound] and proceed to step

If the [Audio Service Not Running] dialog box is displayed, click [Yes].

The [Sound] dialog box is displayed. Select the [Playback] tab and confirm that an appropriate audio device is

installed.

If no audio device is installed, refer to the manual for your computer on how to install an audio device.

Chapter

Storage Server Setup

This chapter explains Storage Server setup and how to add cameras using RM Manager.

Note

Connect RM Manager to the Storage Server

Important

Launch RM Manager to connect to the Storage Server Group.

• You must log on to the computer as a computer administrator to launch RM Manager.

• It is strongly recommended that only one administrator configure the Storage Servers.

• Before configuring settings for the Storage Server, check to make sure that other users are not connected to the Storage Server with Viewer or RM Manager.

Double-click the [RM Manager] icon on your desktop.

RM Manager starts.

When the [User Account Control] dialog box appears, click [Yes] or [Continue].

Right-click the [Storage Server Search Results] tab (P. 55) in the Storage Server, and then click [Connect to

Storage Server Group]. Or Click [File] > [Connect to Storage Server Group].

The [Connect to Storage Server Group] dialog box appears.

Note

Enter the password in [Password] and click [Connect].

Important

Leave the user name as “administrator”. The default administrator password is “NVR”.

Connect to the Storage Server. Information for the connected Storage Server Group appears in the [Tree View] tab.

Storage Server Setup

• You should change the password for the default user (administrator) as a security measure. For details on how to change the password, please refer to “Change the User Information” (P. 59).

• Be sure to remember your password.

When there is a time difference of five seconds or longer between the Storage Server and the RM Manager computer, a message prompting you to synchronize them will appear. Adjust the system time of the RM Manager computer to the time of the Storage Server. You can disable the message display in [RM Manager Settings].

Start Recording Immediately After Registering a Camera

By configuring settings before registering a camera, you can start recording with the following settings immediately after the camera is registered.

Recording conditions Description

Recording time Continuous recording 24 hours per day

Video format JPEG

Maximum frame rate 3 fps

Video size

Audio recording None

Click [Settings] > [RM Manager], and display the [General] tab in the [RM Manager Settings] dialog box.

Select the [Start recording when the camera is registered] check box.

320×240, 320×180, 480×270 (configured automatically based on camera’s [Video Size Set] setting)

Click [OK].

Note

Add a Camera

You can add a camera to be used for displaying video or recording to a Storage Server.

The number of cameras you can add to a Storage Server depends on the version of this software product.

You can add a maximum of four cameras.

Display the [Cameras] Tab

Click [Settings] >[Cameras], and display the [Cameras] tab in the [Settings] dialog box.

Storage Server Setup

When connected to multiple Storage Server Groups, select the Storage Server Group to add a camera to. The Storage Server Group to add cameras to can be changed in the [Cameras] tab’s [Storage Server Group] option.

Add Cameras One at a Time

Add cameras one at a time to the list of cameras on the [Cameras] tab.

Click [Add].

The [Add Camera] dialog box appears.

Enter the information required to add the camera.

Important

(2)

(1)

(3)

(4)

(5)

(6)

C50F

C50i

(1) [Host Name]

Enter the host name or IP address of the camera.

(2) [Port]

Enter the port number for communicating with the camera. Typically, leave [80] unchanged.

(3) [User Name]

Enter the user name for the camera.

(4) [Password]

Enter the password for the user specified in (3).

(5) [Storage Server Group]

Display the appropriate Storage Server Group name.

(6) [Tags]

Add camera tags. Click the [Edit] button to open the [Edit Tags] dialog box, and select tags from [Tags]. Adding camera tags ahead of time lets you search for and specify cameras by their tags. Click the [Edit] button to create new camera tags. Created tags can also be used for other cameras connected to the same Storage Server.

Click [OK].

Close the [Add Camera] dialog and the cameras are added to the camera list in the [Cameras] tab.

Video from a camera connected to a multi-terminal VB-EX50 cannot be displayed live or recorded by this software.

• Enter the camera’s user name and password in [User Name] and [Password].

• If the host name or IP address of the camera is changed after registration, you must also change the Storage Server setting. For details, please refer to “Change Camera Information” (P. 49).

Search For and Add Cameras

Note

You can search for cameras that are on the same network as the Storage Server.

Click [Find].

The cameras on the subnet are displayed in the [Camera Search Results] dialog box.

Select the check boxes for cameras to add.

You can add more than one camera by selecting multiple check boxes. To select all the cameras, click [Select All].

Storage Server Setup

Click [Add].

The [Add Camera] dialog boxes for the cameras selected in step 2 are displayed in the order of the [Camera Search Results] list (from top to bottom).

Enter the information required to add the camera, referring to step 2 in “Add Cameras One at a Time” (P. 47).

Click [OK] to close the dialog box.

Repeat steps 4 and 5.

When you finish adding cameras, click [Cancel].

• You can only connect to cameras that are located on the same subnet as the computer on which RM Manager is installed. For details on how to add cameras on a different subnet, please refer to “Add Cameras One at a Time” (P. 47).

• The names of the cameras (stored on the camera) are displayed in the list in the [Camera Search Results] dialog box. However, the VB-C300 camera name is not displayed.

• Cameras that have already been added are also found. However, a check box is not displayed next to the camera.

• If you cannot find the camera you are searching for, please refer to “Add Cameras One at a Time” (P. 47) and add the camera.

• Host names or IPv4 addresses are displayed in the [Host Name] column of the [Camera Search Results] dialog box. (IPv6 addresses are not supported.)

Change Camera Information

You can change the camera registration information,

Select the appropriate camera and click the [Edit] button.

Camera properties are displayed.

Change the camera Information.

Important

[General] tab

Set the camera name. The camera name is only used by this software. The camera name stored on the camera is not changed. Click the [Update] button to change thumbnail images. Click the [Edit] button to specify camera tags.

[Advanced] tab

Click [Disable Camera] and change the [Connection Settings] as necessary. To enable the camera after changing settings, click [Enable Camera].

Click the [Apply] button to apply changes to registered information, and then click the [OK] button.

Remove a Camera

This action removes a camera added to the Storage Server.

If you remove a camera, you will no longer be able to play back recordings made with the camera. If you need to play back the recordings, use [Disable Camera] instead of removing the camera.

Select a camera in the list of cameras on the [Cameras] tab.

Click [Remove].

A message appears, asking if you want to remove the camera.

Click [Yes].

Chapter

System Management With RM Manager

RM Manager is used for system management of this software. With it, you can manage users, cameras, disk

space, and add recording schedules.

RM Manager Functions

Menus (P. 56)

[Tree View] Tab (P. 53) [Cameras] Tab (P. 53) [Storage Server] Tab (P. 54) [Users] Tab (P. 54)

[Storage Server Search Results] Tab (P. 55) [Activity Logs] Tab (P. 55) [Live Events Log] Tab (P. 56)

RM Manager consists of four upper tabs ([Tree View], [Cameras], [Storage Server], [Users]), three lower tabs ([Storage Server Search Results], [Activity Log], [Live Events]), and menus.

[Tree View] Tab

Red: Error

Green: Normal

This tab displays in a tree the Storage Servers connected to RM Manager, the destination drive for recording files, and registered cameras.

Cameras appear under the storage drive. You can check Storage Server and camera status.

System Management With RM Manager

[Cameras] Tab

Displays cameras registered to Storage Servers connected to RM Manager in a list. Information such as the camera model name, host name (or IP address), registered Storage Server Group, and camera status are displayed. Display items can be rearranged and filtered.

The following items appear in [Status], showing the current connection status between the camera and the recording server.

[Status] display Meaning

Recording Recording video

Monitoring

Connecting Establishing a connection between the Storage Server and camera.

Idle The Storage Sever is connected to the camera.

Disabled The Camera is disabled.

Error The Storage Server is failing to connect to the camera.

Unlicensed

Due to motion detection or pre event recording schedule, the Storage Server is monitoring a camera.

The number of connected cameras exceeds the number of licenses for the installed Storage Server.

[Storage Server] Tab

You can check the operating status and available disk space of Storage Servers connected to RM Manager. Display items can be rearranged and filtered.

[Users] Tab

Users connected to the Storage Server appear here. You can check who is connected to a Storage Server and from what location. By default, names are displayed by user name order. You can make it easier to check Storage Server access status by rearranging names by Storage Server and filtering which Storage Servers are displayed.

[Storage Server Search Results] Tab

Regardless of whether or not they are connected to RM Manager, active Storage Servers in the same subnet are displayed in a list. Right-click to connect/disconnect Storage Servers from RM Manager. When connected, the Storage Server also appears in the upper section.

[Activity Logs] Tab

System Management With RM Manager

Logs of user operations for Storage Servers from RM Manager or the Viewer are displayed here. You can filter the display by Storage Server Group or type of operation. Activity logs can be exported as files by clicking [File] > [Export Activity Log].

[Live Events Log] Tab

Events are displayed here. Display items can be rearranged and filtered. Event information is similarly displayed in the Viewer's [Live Events Log]. You can configure the event levels and types in the [RM Manager Settings] dialog box by clicking [Settings] > [RM Manager].

Menus

The following menus are available in the RM Manager menu bar.

 [File] menu

[Connect to Storage Server Group]

Connects to the Storage Server Group.

[Disconnect From Storage Server Group]

Disconnects from the Storage Server Group.

[Export Activity Log]

Logs displayed in the [Activity Logs] tab are saved as files.

[Exit]

Shut down RM Manager.

 [Settings] menu

Opens various dialog boxes and lets you configure various settings for Storage Server Groups connected to RM Manager.

[Cameras]

Displays the [Cameras] tab in the [Settings] dialog box. You can add cameras to the Storage Server (P. 47).

[Storage Server]

Displays the [Storage Server] tab in the [Settings] dialog box. You can configure settings for recording file destination drive and storage period (P. 65, P. 66).

[Users]

Displays the [Users] tab in the [Settings] dialog box. You can add users to the Storage Server Group and change passwords (P. 58).

[Storage Server Group]

Displays the [Storage Server Group Settings] dialog box. You can configure the priority level for each event and configure the e-mail notification function for when events occur.

[RM Manager]

Displays the [RM Manager Settings] dialog box. You can configure the event level that appears in the [Live Events Log] tab and the level and method of notification for notifying operators of events.

 [Tools] menu

Important

[Recording Schedules]

Displays the [Recording Schedules] window. You can configure recording schedules (P. 72).

[Tags]

Displays the [Tag Settings] dialog box. You can add, change names, and delete tags here.

[Backup/Restore Configuration]

Backs up or restores settings data for Storage Servers, registered cameras, recording schedules, etc. By backing up settings before editing them, you can restore to a previous state even after changing the settings. To back up settings, select the backup destination folder in the [Backup] tab, and click [Start Backup]. A folder with a name that starts with “NVR30” will be created in the specified folder, and the backup files and folders will be stored in the folder. To restore settings, select the folder with the name that starts with “NVR30” that was created during backup in the [Restore] tab, and click [Start Restore].

• Recorded video, event data, and server log data will not be backed up. For details on preparing for system or equipment failures, please refer to “Chapter 8 Backup” (P. 139).

• Restoring backed up settings data returns the state of camera registration and various settings to that at the time of backup. Be aware that recorded video and events for cameras added after the backup procedure will not be viewable. We recommend performing backup again after registering new cameras.

[Change IP Address]

Changes the IP address set in the Storage Server. If the IP address of the Storage Server computer changes, the IP address settings must also be updated (P. 163).

System Management With RM Manager

[Change License]

If, for example, you upgrade from RM-9 to RM-25 or from RM-25 to RM-64, you can change the license when a new one has been obtained (P. 165).

[Reset Servers Reference Time]

Synchronizes the Storage Server service time and the Storage Server computer time. Because this is adjusted periodically under normal circumstances, there is no need to use this option. Please only use this option if the Storage Server computer time is significantly affected, such as when changing time zones.

Note

Add a User

Important

In addition to the registered administrator, new users can be added, and operation can be split between administrators and guest users.

About User Groups

This software provides the following two user groups, each with different user permissions.

Administrator

All Viewer and RM Manager operations are available.

Operator (Guest user)

Users in this group have limited access to the features of the Viewer. They cannot configure RM Manager or set a recording schedule.

You can specify the group to which the added user belongs by selecting from [User Group]. You can create a new user group and specify permissions for users that belong to the group.

• Only a default user called “administrator” is created in the Administrator user group. The password for this user is “NVR”. We recommend that you change the password for this user after installation. We strongly recommend that, for normal surveillance operation, you create individual users with access permissions for only the minimum required functionality.

• Please be sure to remember your password.

You cannot add user groups.

Administrator for this software program does not refer to the Windows administrator.

Display the [Users] Tab

Select the appropriate Storage Server, click [Settings] > [Users], and display the [Users] tab in the [Settings] dialog box.

Add a User

Specify user groups and add new users.

Click [Add].

The [Add User] dialog box appears.

Note

Enter the information required to add the user.

(1)

(2)

(3)

(4)

(1) [User Name]

Enter the name of the user to be added.

(2) [Password]

Enter the password used to log into the Viewer.

(3) [Confirm Password]

Enter the password in (2) for confirmation.

(4) [User Group]

Select the user group (“Administrator” or “Operator”). You can also select an added user group. For details, please refer to P. 60.

Click [OK].

The [Add User] dialog box closes and added users appear in the user list on the [Users] tab.

System Management With RM Manager

Change the User Information

You can change settings for registered users. Passwords can be changed here.

Select a user in the list.

Click [Edit].

The [Edit User] dialog box appears.

Change the user information.

The “administrator” user name and user groups cannot be changed.

Remove a User

You can remove registered users.

You cannot delete the default “administrator” user.

Select a user in the list.

Click [Remove].

A message appears, asking if you want to remove the user.

Click [Yes].

Add a User Group and Specify Its Access Permissions

Note

(1)

(2)

(3)

(4)

Access permissions for each feature

Selected camera tags

You can create additional user groups and specify access permissions for the group. In the [Settings] dialog box, click the [User] tab and click [User Group Settings] to display the [User Group Settings] dialog box.

(1) List of user groups

Displays a list of existing user groups.

RM-64/2 5/9

(2) [Add], [Edit], and [Remove]

Add, edit or remove a user group.

You cannot edit or remove the “Administrator” and “Operator” user groups.

(3) [Full Control]

Assign all access permissions for the selected user group.

(4) [Partial Control]

Specify individual access permissions for the selected user group.

 Specify Individual Access Permissions

Click [Partial Control] and select the check boxes next to the desired access permissions for each feature.

Select the check box next to a feature to enable operation of the feature. Camera tags are only displayed for [View Recording Schedules], [View Live Video], and [Playback Recorded Video]. Click a tag to display a dialog box for specifying camera tags to narrow down the cameras to which the access permissions will be assigned.

System Management With RM Manager

Note

Notification of Events by E-mail

(1)

(2)

(3)

(4)

You can configure settings so that an e-mail notification is set when an event occurs. You can set event priority levels ahead of time and change e-mail destinations according to the priority.

For details on e-mail notification content when an even occurs, please refer to “Appendix: Check Event Notification E-mail” (P. 161).

RM-64/2 5/9

Display the [Event] Tab

Select the appropriate Storage Server, click [Settings] > [Storage Server Group], and display the [Storage Server Group Settings] dialog box. Click the [Event] tab.

Configure Event Priorities and E-mail Notifications

Configure event priority levels, e-mail destinations, and e-mail server settings.

(1) [E-mail Notification]

Display a list of e-mail addresses for sending notification messages when an event is triggered, and the priority of the event.

(2) [Add], [Edit], and [Remove]

Add, edit or remove an e-mail notification recipient.

(3) [Mail Server Settings]

Configure the mail server used for notifications.

(4) [Event Priorities]

Configure the event priorities. You can configure priorities in five levels: Highest, High, Medium, Low, Lowest.

 Configure the Mail Server

Note

(1)

(2)

(3)

(4)

(5)

Click [Mail Server Settings].

The [Mail Server Settings] dialog box is displayed.

Configure the mail server settings.

(1) [SMTP Server] and [Port]

Enter an SMTP server name and change the port number, as required.

(2) [Authentication]

Specify an SMTP server authentication method ([None], [POP before SMTP], [SMTP-AUTH]). If [POP before SMTP] is selected, the Storage Server performs POP authentication before sending an e-mail message.

System Management With RM Manager

(3) [User Name]

If [POP before SMTP] or [SMTP-AUTH] is selected in [Authentication], enter a user name to be used for authentication.

(4) [Password]

Enter a password to be used for authentication with the user name entered in (3).

(5) [POP Server] and [Port]

If [POP before SMTP] is selected in [Authentication], enter the name of the POP server to be used for authentication and the port number, as required.

Click [OK].

The [Mail Server Settings] dialog box closes and settings are saved.

If [POP before SMTP] is selected in [Authentication], the Storage Server performs POP authentication before sending an e-mail message.

 Set an E-mail Notification Destination

Click [Add].

The [E-mail Notification Settings] dialog box appears.

Configure the e-mail notification settings.

(1)

(2)

(3)

(4)

(1) [To]

Enter an e-mail address as the destination.

(2) [From]

Enter the e-mail address of the sender.

(3) [Subject]

Enter the subject of the e-mail.

(4) [Min. Priority]

Specify the minimum event priority level which will generate an e-mail notification.

Click [OK].

The [E-mail Notification Settings] dialog box closes and the e-mail address for the specified destination and the event priority are added to the [E-mail Notification] list.

Manage Disk Space

Important

You can configure various settings in order to manage Storage Server disk space.

Change the Destination of the Recording File and the Maximum Disk Usage

Specify a drive for recording or change the maximum disk usage. By default, the maximum disk usage is set to [Do not limit].

Select the appropriate Storage Server, click [Settings] > [Storage Server], and display the [Storage Server] tab in

the [Settings] dialog box.

Click [Edit].

The [Storage Server Settings] dialog box is displayed.

Clear the check boxes next to the drives that should not be used for recording.

System Management With RM Manager

Specify the maximum disk usage.

Click [Do not limit] for each drive to display the maximum disk usage. Select [Maximum Disk Space Used] and specify a maximum disk usage that does not exceed the total disk capacity.

• It is recommended that you do not specify the system drive (typically the C drive) as the destination for the recording file.

• You cannot specify a drive that has a capacity of less than 1GB.

Click [OK].

The [Storage Server Settings] dialog box closes and settings are saved.

Specify the Storage Period for Recorded Video

(1)

(2)

(1) (2)

(3) (4) (5)

You can specify the storage period for video recorded on the Storage Server. Select the appropriate Storage Server, click [Settings] > [Storage Server], and display the [Storage Server] tab in the [Settings] dialog box. You can specify the storage period for video recorded on the Storage Server in [Recorded Video Settings].

(1) [Ensure video is kept for at least]

Check this option when to specify a minimum storage period. Select the units (day or week) of the storage period and enter the number of days or weeks, up to a maximum of 99 weeks. Recorded video is usually stored for the minimum storage period unless this is unavoidable.

(2) [Ensure video is kept for up to]

Check this option when to specify a maximum storage period. Select the units (day or week) of the storage period and enter the number of days or weeks, up to a maximum of 99 weeks. Recorded video is automatically deleted when it

exceeds the maximum storage period. Specify a minimum storage period that is within the maximum storage period. For example, if the maximum storage period is ten days, specify a minimum storage period of two days.

Specify the the number of days (1 to 90) or weeks (1 to 12) for the minimum and maximum storage periods. [Ensure video is kept for up to] is always enabled.

The Storage Sever monitors available disk space for recording video. When disk space falls below “(Number of cameras +

1) x 64MB” (threshold level), recorded video will be deleted starting with the oldest video, including video still within the maximum storage period, until enough disk space above the threshold level has been freed (P. 68). When this happens, a “Delete recorded files (when disk space is low)” event occurs. Video within the minimum storage period will be deleted if enough disk space above the threshold level cannot be freed, even if all the recorded video that has exceeded the minimum storage period is deleted. When this happens, a “Delete recorded files (when disk space is insufficient)” event occurs, which indicates insufficient disk space for the video recording settings. Changes to the system configuration, such as disk space, or video quality and frame rates for recorded video, are recommended.

(1) Maximum storage period (ten days here)

(2) Minimum storage period (two days here)

(3) Delete recorded data

(4) When the disk capacity reaches the threshold level, the data for that period is deleted and a “Delete recorded files

Note

Important

Drive letter drive has low free disk space: Notification

Notification

Set [Maximum Disk Space Used]

Notification

level

(when disk space is low)” event occurs.

(5) If the disk capacity stays at the threshold level after executing (4), the data for that period is deleted and a “Delete

recorded files (when disk space is insufficient)” event occurs.

Depending on the maximum disk usage setting for the Storage Server (P. 65), recordings may not be stored for the full storage period specified in this setting.

Low Remaining Disk Space Level and Solutions

The Storage Server monitors the disk space and responds according to the amount of available space.

Disk Space Status Description

Low remaining disk space notification level

Threshold level

Limit level

You can specify a reference value using [Low Disk Space Warning Level] on the [Recording Settings] tab in the [Storage Server Group Settings] dialog box.

The Storage Server calculates a reference value based on various conditions and settings.

System Management With RM Manager

 Action When the Low Remaining Disk Space Notification Level is Reached

The Storage Server issues an event when the disk space available for recording (i.e. available space relative to the maximum disk space used) goes below a certain level. If [Maximum Disk Space Used] (P. 65) is not set, the drive capacity of the disk that stores the recording file is considered to be the maximum disk space.

An event e-mail notification is sent when the priority level of [Low Disk Space Warning] in the [Event] tab (P. 62) of the [Storage Server Group Settings] dialog box meets or exceeds the level specified in the [E-mail Notification Settings] dialog box (P. 63).

On receiving an event e-mail notification, an administrator can act promptly (for example, by removing unnecessary recording schedules) before a problem occurs due to low disk space.

Low Remaining Disk Space Notification Level Conditions and Calculation Method

If one of the following conditions is met, a low remaining disk space notification level is indicated.

Condition 1: If the Storage Server disk space usage exceeds the following values:

M x (100 - A)/100 (M: Value specified in [Maximum Disk Space Used], A: Value specified in [Low Disk Space Warning Level])

For example, if the value for [Maximum Disk Space Used] is 100 GB and the value for [Low Disk Space Warning

Note

Low disk space <drive letter> drive file delete: Begin

Remove from the oldest

Notification

Threshold level

Level] is 10%, the Storage Server reaches the low remaining disk space notification level when the Storage Server disk space usage becomes 90 GB or more.

Condition 2: If the free disk space falls below the following values:

Disk space x A/100 (A: Value specified in [Low Disk Space Warning Level]) For example, if the disk space is 80 GB and the value for [Low Disk Space Warning Level] is 10%, the Storage Server reaches the low remaining disk space notification level when the remaining free disk space becomes 8 GB or less.

If other applications use the same hard disk, you need to consider condition 2. Even if the Storage Server uses a small amount of disk space, it may reach the low remaining disk space notification level according to condition 2 because other applications have consumed a portion of the disk space.

Calculation Example

Disk Drive D Drive E Drive

Disk Space 100 GB 200 GB

Free Disk Space 50 GB 200 GB

Value for [Maximum Disk Space Used]

Value for Low Remaining Disk Space Notification Level

40 GB 200 GB

Condition 1: 40 GB x (100-10)/100 = 36 GB used

Condition 2: 100 GB x 10/100 = 10 GB remaining

Condition 1: 200 GB x (100-10)/100 = 180 GB used

Condition 2: 200 GB x 10/100 = 20 GB remaining

 Action When the Threshold Level is Reached

Recording continues, however, the Storage Server starts deleting recording files, beginning with old files, and issues an event.

• Recording files are deleted, even if they have not reached the [Maximum Storage Period]. However, if the oldest file is currently in use by the Viewer (for example, for playback of recorded video), it will not be deleted and the next oldest file will be deleted instead. Deletion continues sequentially until the free disk space meets or exceeds the threshold again. For details on saving files, please refer to Chapter 8.

• Normally, a recording file for which the minimum storage period has not elapsed is excluded from deletion. Note that such files are also deleted if the free disk space cannot meet and exceed the threshold value by deleting all the other files.

Threshold Level Conditions and Calculation Method

The threshold level is considered reached when the amount of free disk space drops below the following level. (Number of cameras + 1) x 64 MB

 Action When the Limit Level is Reached

Important

Low disk space <drive letter> drive file delete: Begin

Recording stopped notification

Notification

Limit level

Remove from the oldest

The Storage Server stops recording and issues an event when the free disk space drops to this level. The Storage Server resumes recording and issues an event when the free disk space increases above this level after deleting recording files.

Limit Level Conditions and Calculation Method

The limit level is considered reached when the amount of free disk space drops below 64 MB. This value is fixed.

• The threshold level is to protect against reaching the limit level. We recommend that you take appropriate measures, such as deleting unnecessary recording data, when the event for the low remaining disk space notification level occurs.

• Storing recordings that cause the threshold level to be exceeded increases the load on the Storage Server and may cause recording to be interrupted, resulting in incomplete recordings. We strongly recommend that you operate the Storage Server at below the threshold level.

• If e-mail notification is specified, an e-mail message is sent for the event that occurs at each level (P. 62).

• Note that the threshold level conditions may be met before the low remaining disk space notification level conditions are satisfied, depending on the circumstances. For example, a large number of cameras with limited disk capacity may cause a value for (Numbers of cameras +1) x 64 MB to be larger than the value of disk capacity x low free disk space notification setting/

100.

System Management With RM Manager

Chapter

Setting a Recording Schedule

You can record automatically by the schedule set in RM Manager. You can also configure settings to record

periodically each day using a repeating weekly schedule, or specific days only using special day recording

schedules.

Record on a Regular Basis (Repeating Weekly Schedules)

Important

(1)

(2)

(3)

(4)

You can configure a recording schedule for each day of the week.

The configuration items and values that are available will vary depending on the camera and settings used for recording. For details, please refer to the camera manual.

Display the [Recording Schedules] window

Launch RM Manager to connect to the Storage Server Group (P. 44).

Click [Tools] > [Recording Schedules] to display the [Recording Schedules] window.

The [Repeating Weekly Schedules] tab is selected whenever the [Recording Schedules] window is displayed.

(1) [Add Schedule Item], [Edit], [Delete], [Import], and [Export]

Add, edit, remove, import, and export recording schedules.

(2) [Zoom] slider

Zoom in and zoom out the time line of the schedule area.

(3) [Search for] box

Search for the camera to be used for display.

(4) Schedule area

Displays the currently registered cameras and their corresponding weekly schedules, arranged by day of the week.

Display the [Edit Schedule Item] dialog box

(1)

(2)

(3)

Displays all cameras registered to the Storage Server Group in the schedule area. Select a camera to add to the recording schedule. When adding multiple cameras, you can use [Search for] to filter the camera display (P. 101).

Select a camera you want to configure a recording schedule for.

Click the [Add Schedule Item] button.

The [Edit Schedule Item] dialog box appears.

Setting a Recording Schedule

(1) Recording time settings area

Specify the day of the week and the time period for recording.

(2) Recording mode list

Select the recording mode.

(3) Recording settings area

Configure the settings for the recording mode selected in (2).

Specify the Recording Period and Day of the Week

Configure the recording time and day in the recording time settings area.

Specify the recording period.

• To record for the entire day without specifying a start and end time, click [All Day].

• To specify a recording period, enter the start time in [Start Time] and the end time in [End Time]. Use these items when you want to specify a recording time that goes past midnight, such as when recording late into the night. Alternatively, select a duration for the recording (minimum of 15 min.) in the [Duration] field.

Note

Select the check boxes for the days of the week on which to repeat the recording in [Repeat On].

Important

If you click [Select All], you can select check boxes for all days. To clear all selections, click [Clear All].

To use one Storage Server with more than 32 cameras connected to it, set the start time of the recording schedule leaving 15minute intervals or longer so that the recording schedules of 33 or more cameras do not start at the same time. If recording schedules for 33 or more cameras start at the same time, recording may be delayed for some cameras.

• You cannot specify overlapping recording schedules on the same camera.

• The time of the recording schedules is based on the Storage Server clock. We recommend that you synchronize the clocks on all the Storage Server you are using.

• If you set the operating system to automatically handle daylight saving time, the time will be automatically adjusted on the first and last days of the daylight saving time period.

Specify the Recording Mode

Specify the recording mode. Recording begins based on conditions met within the set day and time.

Select the check box next to the recording mode you want to use.

For example, if you want continuously record for the entire duration of the recording schedule, select the check box next to [Continuous Recording].

Configure the recording mode settings in the recording settings area.

The settings are different for each recording mode.

• Continuous recording (P. 75) Records continuously for the specified recording period.

• Sensor recording (P. 77) Starts recording when there is a signal from a sensor connected to the camera.

• Motion detection recording (P. 78) Starts recording when motion is detected.

• Intelligent Function recording (P. 80) Starts recording when motion that meets the Intelligent Function detection criteria is detected.

• Volume detection recording (P. 81) Starts recording when the volume detection criteria are met.

• Scream detection recording (P. 82) Starts recording when a scream is detected.

• Linked event recording (P. 83) Recording begins when a linked event occurs.

• The available recording modes depend on the camera model.

• You can specify the priority of the events generated by sensor recording, motion detection recording, Intelligent Function recording and volume detection recording. For details, please refer to (P. 77, P. 78, P. 80, P. 81). When two events occur simultaneously, the event with the higher priority takes precedence.

• You can specify more than one recording mode at the same time. For example, you can select motion detection recording and specify a frame rate that is higher than continuous recording. This way, a high frame rate is used only when motion is detected.

• The motion detection feature notifies you there is motion in an area when motion is not ordinarily expected. Do not use this feature for busy areas where motion detection may be triggered frequently.

• On models on which both motion detection recording and intelligent function recording can be configured, please use intelligent function recording.

• When an event occurs, data is saved in the Storage Server as an operation record. As the number of operation records increases, operation during event detection and the search and Viewer response speeds may be affected. Use “Maximum

events processed” (P. 15), described in “Operating Environment” > “For High-reliability/H.264 Video Format Systems,” as a

Important

(4)

(5)

(6)

(1)

(2)

(3)

guide.

• The volume detection recording and scream detection recording are not available on cameras on which a microphone cannot be connected.

• The sensor recording function is not available on cameras on which a sensor cannot be connected.

Only continuous recording can be used.

Specify Advanced Settings

Advanced settings are available when the [Advanced] button is displayed in the recording settings area. For details, please refer to “Configure the Advanced Recording Settings” (P. 84).

Check the Recording Schedule

When you click [OK] to close the [Edit Schedule Item] dialog box, the set recording schedule appears in the schedule area. The schedule becomes active as soon as it is displayed in the schedule area. Check the recording schedule in the schedule area.

C50F

C50i

• The camera supports sensor recording and schedule recording to internal memory (picture recording function). If these features on the camera are enabled, they take precedence over the Storage Server recording schedule. You must disable the feature on the camera before using the recording schedule on the Storage Server.

• If [Restrict Service Time] is enabled on the camera, recording will take place only during the service time, irrespective of the recording schedule.

Setting a Recording Schedule

Be sure to test recording schedules before using them.

Configure the Recording Mode

 Continuous Recording Settings

(1) [Resolution]

Note

Important

S30

S31

S80x

S90x

H43

H41

H630

H610

H730

H710

M42

M40

M620

M600M720

M700

C500

C60

Specify the resolution. If you select [Not Specified], the camera’s resolution setting is used for recording.

(2) [Video Format]

Specify the video format ([JPEG], [MPEG-4] or [H.264], etc.). The available formats depend on the camera model.

(3) [Maximum Frame Rate]

Specify the maximum frame rate (number of frames recorded in one second) in the range from 0.1 to 30 frames per second (fps).

(4) [Record audio if available]

Select this check box if you want to record audio together with the video.

(5) [Advanced]

Displays the [Advanced Recording Settings] dialog box (P. 84).

(6) [Use the recording-mode stream]

Enable the recording stream function. With this function, the camera temporarily stores the video in its own memory before sending it to the Storage Server. This can help reduce the effects of non-uniform network traffic (jitter).

• You can save JPEG video of the recorded stream to a memory card in the camera using [Use the recording mode stream] if the stream could not be distributed due to a network failure. Video is saved at a frame rate of 1 fps. For details, please refer to the camera manual.

• The size of the recording data increases as the resolution and frame rate become higher. Make sure there is sufficient hard disk space available before specifying a higher resolution and frame rate.

• If you select [MPEG-4] or [H.264], the [Storage Server] option in [Detect Motion Using] cannot be selected.

• Even if the [Record audio if available] check box is selected, audio will not be recorded if the audio sending function has not been activated on the camera. If you schedule a recording, make sure the audio sending function on the camera has been set to [Enable].

• If you select [MPEG-4] or [H.264] for the [Video Format] setting, the [Maximum Frame Rate] setting cannot be changed. The settings on the camera are used for recording.

• It may not be possible to record at the specified frame rate depending on the load on the Storage Server CPU or the hard disk. Recording may also pause intermittently.

• Recording may be performed at lower than the specified frame rate, depending on the number of Viewers that are accessing the camera, the load on the camera and Storage Server, variation in network traffic, and the environment at the time of recording.

• Audio recording is enabled when the recording mode is selected. You cannot schedule audio-only recording.

• If MPEG-4 or H.264 recording format is used, the recorded audio will not be in sync with the recorded video. If JPEG recording format is used, the recorded audio will be in sync with the recorded video for the most part, however it is not guaranteed that it will be completely in sync.

• Recording mode stream operates only with cameras that support the recording mode stream function and if a stream has been acquired.

• To use recording mode stream, select [Video Format] > [JPEG], and set [Maximum Frame Rate] to “10” or lower value.

• When the recording-mode stream function is used, the streamed video has a higher priority than the live video. Depending on the load on the camera, such as the number of Viewers that are simultaneously connected to the camera, display of the live video may stop.

If an upload function is already being used on the camera, you cannot use the recording-mode stream function. To use the recording-mode stream function, select [Upload] > [Upload Disabled] on the Setting Page of the camera.

M50

[Digital PTZ (JPEG)] cannot be selected for [Video Format].

• Only supports [JPEG] for the [Video Format].

• The maximum frame rate is five fps.

 Sensor Recording Settings

Note

Important

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(1) (2)

(4)

(1) [Do not record]

Select to not record even when there is a signal from this sensor. You can individually enable or disable recording for each sensor. For example, you may not want to record when there is door sensor signal, but to start recording when there is a window sensor signal.

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Setting a Recording Schedule

(2) [Start Recording]

Start recording when there is a signal from the sensor. After selecting the item, configure the recording settings below the item.

(3) [Priority]

Select the event priority. For details, please refer to “Check Events” (P. 115).

(4) [Invert this event]

Select this checkbox to start recording when the input from the sensor disappears. For example, start recording when there is no signal from the sensor, and stop recording when a signal is present.

The other settings are the same as those for continuous recording (P. 75).

• When you select the [Sensor Recording] check box in the recording mode list in step 1, [Do not record] is selected for all of the sensors. You must select [Start Recording] for at least one sensor to be able to start sensor recording.

• The sensor inputs can generate a large number of events for the Storage Server, thereby increasing the load on the server. For reference, if the Storage Server is continuously receiving more than ten events per minute, we recommend that you use continuous recording mode.

• If the recording period for a schedule ends while sensor recording is in progress, recording will stop.

• The number of tabs depends on the number of compatible external devices (sensors) that are connected to the camera.

• The name of the external device that is registered in the camera is displayed in the [Sensor Name] box.

• If a sensor recording is triggered with the same priority as one that is currently recording, the second sensor will be given priority and begin recording. The remainder of the first recording sensor, if any, will continue recording after the second sensor ends.

 Motion Detection Recording Settings

Note

Important

(1)

(2) (3) (4)

C50F

C50i

The motion detection feature is not suitable for applications where high reliability is required. We recommend that you do not use the motion detection feature in applications such as surveillance, which require high reliability. Canon cannot take responsibility for any accidents or damages associated with using the motion detection feature.

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Using the Camera for Motion Detection

(1) [Detect Motion Using]

Select [Cameras] to detect motion using a camera.

(2) [Do not record]

Select this item if you do not want recording to start when motion is detected. You can use this to individually enable or disable recording for each area. For example, you may want to record when motion is detected around a vault, but not record when motion is detected around an entrance.

(3) [Start Recording]

Start recording when motion is detected.

(4) [Priority]

Select the event priority. For details, please refer to “Check Events” (P. 115).

The other settings are the same as those for continuous recording (P. 75).

To use motion detection, you must create a schedule with motion detection using the camera’s schedule setting tool.

• If the camera supports four motion detection areas, tabs named [Area 1] through [Area 4] are displayed in the recording settings area. You can specify settings individually for each motion detection area.

• The [Area Name] box displays the name of the area that is registered in the camera.

• To use a camera for motion detection, you must configure the motion detection settings on the camera. For details, please refer to the camera manual.

• When using the camera for motion detection with more than one motion detection area, you can specify the event priority for each area.

• Motion detection is suspended when the camera is panning, tilting or zooming, irrespective of the motion detection settings.

• If motion is detected in multiple motion detection areas that have the same priority, recording will start with the area having the lowest number.

Using the Storage Server for Motion Detection

Note

Important

[Recording Settings] tab [Settings] tab

(1)

(2)

(3) (4) (5) (6) (7)

(8)

(9)

The load on the Storage Server CPU increases when motion detection is performed on the Storage Server. We strongly recommend that you use the motion detection on the camera, if it is available.

If you select [MPEG-4] or [H.264] in [Video Format], the [Storage Server] option in [Detect Motion Using] cannot be selected. Note also that if you select [MPEG-4] or [H.264] in other recording modes besides motion detection recording, the [Storage Server] option still cannot be selected.

Setting a Recording Schedule

(1) [Detect Motion Using]

Select [Storage Server] to detect motion using a Storage Server.

(2) [Priority]

Select the priority of the motion detection events. For details, please refer to “Check Events” (P. 115).

(3) [Frame Rate]

Specify the motion detection frame rate (frames per second).

(4) [Settings Mode]

If you select [Simple], [Sensitivity] and [Area Ratio] can only be set using the sliders. [Duration] is fixed at 0.2 seconds. If you select [Advanced], the [Sensitivity], [Area Ratio] and [Duration] settings become available so that values can be set.

(5) [Sensitivity]

Specify the motion detection sensitivity within the range of 1 to 256. Increase the number to increase the sensitivity.

(6) [Area Ratio]

Specify the area of the preview video that the Storage Server uses for motion detection. The range is 0 to 100%. The size marker inside the Detection Indicator changes position depending on the value of this setting.

(7) [Duration]

Specify the length of time the motion signal must be present to decide that there is motion. The range is 0.0 to

5.0 seconds.

(8) [Active Region]

Displays a preview video from the camera used for motion detection. Displays a dotted-line frame representing the active region on top of the preview video. Drag the frame handles to make it larger or smaller.

(9) [Detection Indicator]

Important

Colored bar

Size marker

Notification Indicator

(1) (2) (3)

The size marker changes position depending on the value of the [Area Ratio] setting. Adjust the motion detection settings while viewing the preview video and the Detection Indicator. The colored bar changes depending on the value of the [Sensitivity] and the [Area Ratio] settings.

Color of the Colored Bar

Green

Red

Meaning

The detected motion does not reach the values specified in [Sensitivity] and [Area Ratio]. In this case, the colored bar remains to the left of the size marker.

The detected motion exceeds the values specified in [Sensitivity] and [Area Ratio]. In this case, the colored bar remains to the right of the size marker.

The other settings are the same as those for continuous recording (P. 75).

• If the recording period for a schedule ends while motion detection recording is in progress, recording will stop.

• The detection indicator is not affected by the [Duration] setting. Be sure to take the detection time into account when adjusting the motion detection settings.

• To perform motion detection on the Storage Server, you must specify [JPEG] for the [Video Format]. Also, if you simultaneously use more than one recording mode, all the [Video Format] settings must be [JPEG]. An error message is displayed if you try to use a format other than [JPEG] and motion detection on the Storage Server at the same time.

• Make the [Priority] setting on the [Recording Settings] tab lower than the priority of any of the other recording settings.

 Intelligent Function Recording Settings

Tabs named [Rule 1] through [Rule 15] are displayed, as shown. Each tab can be configured individually.

(1) [Do not record]

(2) [Start Recording]

Do not record even when the conditions for this rule are met.

Start recording when the conditions for this rule are met. After selecting the item, configure the recording settings below the item.

(3) [Priority]

Note

Important

(3)

(2)

(1)

Select the event priority. For details, please refer to “Check Events” (P. 115).

The other settings are the same as those for continuous recording (P. 75).

• To use Intelligent Function recording, you must configure the Intelligent Function recording settings on the camera. For details, please refer to the camera manual.

• If the recording period for a schedule ends while Intelligent Function recording is in progress, recording will stop.

The name of the rule is displayed in [Rule Name].

 Volume Detection Recording Settings

Setting a Recording Schedule

(1) [Do not record]

Do not record even when audio is detected.

(2) [Start Recording]

Start recording when audio is detected. After selecting the item, configure the recording settings below the item.

(3) [Priority]

Select the event priority. For details, please refer to “Check Events” (P. 115).

The other settings are the same as those for continuous recording (P. 75).

• If the recording period for a schedule ends while volume detection recording is in progress, recording will stop.

• To use volume detection recording, you must first configure the volume detection recording settings on the camera. For details, please refer to the camera manual.

 Scream Detection Recording Settings

Important

(3)

(2)

(1)

(1) [Do not record]

Do not record even when a scream is detected.

(2) [Start Recording]

Start recording when a scream is detected. After selecting the item, configure the recording settings below the item.

(3) [Priority]

Select the event priority. For details, please refer to “Check Events” (P. 115).

The other settings are the same as those for continuous recording (P. 75).

• If the recording period for a schedule ends while scream detection recording is in progress, recording will stop.

• To use scream detection recording, you must first configure the scream detection recording settings on the camera. For details, please refer to the camera manual.

 Linked Event Recording Settings

Important

(3)

(2)

(1)

Tabs named [Rule 1] through [Rule 4] are displayed as shown. Each tab can be configured individually.

Setting a Recording Schedule

(1) [Do not record]

Do not record even when linked events occur.

(2) [Start Recording]

Start recording when linked events occur. After selecting the item, configure the recording settings below the item.

(3) [Priority]

Select the event priority. For details, please refer to “Check Events” (P. 115).

The other settings are the same as those for continuous recording (P. 75).

• If the recording period for a schedule ends while linked event recording is in progress, recording will stop.

• To use linked event recording, you must first configure the linked event recording settings on the camera. For details, please refer to the camera manual.

Configure the Advanced Recording Settings

(1) (2) (3) (4)

(5)

Click [Advanced] in the recording mode settings area to display the [Advanced Recording Settings] dialog box and configure the operation when recording starts.

(1) [Camera Position]

Specify the camera angle for recording.

(2) [Image Adjustment] tab

Adjust the video quality.

(3) [Focus] tab

Adjust the focus.

(4) [External Outputs] tab

Enable or disable output to external devices registered on the camera.

(5) [Recording Options]

Specify the duration of recording before and after an event.

 Specify the Camera Angle for Recording

(1) (2)

(3)

(4)

H730

H710

M620

C500

C300

C60

(1) [Not Specified]

Select this item when you do not want to specify the camera angle.

(2) [Custom]

Specify the camera angle using the [Preview] window.

Setting a Recording Schedule

Drag the slider to change the camera zoom and click or drag inside the video to change the camera angle. Digital zoom operations are possible when [Digital Zoom] and [Enhanced Digital Zoom] are set to [Enable] on the camera. However, recording settings in which an area that exceeds the maximum telephoto of the optical zoom (in the case where the extended digital zoom can be used, the maximum telephoto of the extended digital zoom) is specified cannot be configured. For details, see “About Digital Zoom” (P. 105).

(3) [Presets]

Select the camera angle from the list of preset camera angles registered in the camera.

(4) [Preset Tour]

Move the camera through a series of preset camera angles while recording. Click [Settings] to display the [Preset Tour Settings] dialog box, and then specify the order of the presets.

S80x S90x H630 H610

[Presets] and [Preset Tour] are unavailable.

C50F S30 S31

[Preset Tour] is unavailable.

If the digital zoom is used when setting the preset angle with the camera, the viewing angle seen when the setting is made and the viewing angle that will be recorded may be different.

C300

C50i

If you initialize the head position (the camera points the head forward, reinitializes, and then returns the head to the former position) during recording, the video during the movement of the head will also be recorded.

C50F

C50i

When an external camera is connected and [Use External Video Input] is enabled, the settings on this dialog box are unavailable.

M600M720

M700

Note

• Clicking the [Settings] button alone does not perform a preset tour. You must first configure the settings in the [Preset Tour Settings] dialog box.

• You are not able to specify camera angle settings when configuring the intelligent function, configuring motion detection settings with [Detect Motion Using] > [Camera], or when configuring multiple cameras. You are not able to specify [Preset Tour] settings when configuring motion detection settings with [Detect Motion Using] > [Storage Server].

• To be able to select [Presets] or [Preset Tour], you must first register camera angle presets on the camera. For details, please refer to the camera manual. When digital PTZ positions are registered in the camera's presets, set the video format to [Digital PTZ (JPEG)] in the [Edit Schedule Item] dialog box (P. 73).

• Changing the preset name on the camera after making [Presets] or [Preset Tour] settings will disable those settings. If you want to change the preset name, be sure to repeat the [Presets] or [Preset Tour] settings after you change the preset name.

Configure a Preset Tour

Select [Preset Tour] in [Camera Position] settings and specify the order of the presets that are registered in the camera.

Click [Settings] to display the [Preset Tour Settings] dialog box.

Click [Add] to open the [Edit Preset Tour] dialog box.

Select a preset from the [Preset] list.

Configure the speed and pause settings using the sliders ([Speed (PT)], [Speed (Z)], and [Pause (sec)]).

Click [OK].

Note

Repeat steps 2 to 5 for additional presets.

Important

(1)

(2)

Selecting [Return to default focus when the camera is operated] enables you to restore the focus settings to the default (“Auto”) during the preset tour.

Specify the order of the presets.

The tour starts with the first preset and proceeds down the list. Change the order by selecting a preset, and then clicking [Move Up] or [Move Down]. To remove a preset, select the preset and click [Remove]. To edit a preset in the list, select the preset and click [Edit].

Click [OK] to close the dialog box.

Setting a Recording Schedule

• Using preset tour with MPEG-4 or H.264 format will consume a large amount of disk space.

• The preset tour settings can effect the durability of the camera’s pan/tilt mechanism.

• The camera returns to the first preset position after reaching the last preset position.

• Click [Start Test] to run through the preset tour once to confirm your settings.

About the Warning Message Displayed During the Preset Tour

Depending on the preset tour settings, a warning message about the camera’s pan/tilt mechanism may be displayed when you click [OK] to close the [Preset Tour Settings] dialog box. If this happens, consider changing the settings. A warning will appear when the pan/tilt mechanisms reach their estimated lifetime of 100,000 round trips over the full range of motion.

 Specify the Option for Recording Before and/or After an Event

You can record a number of seconds before and/or after an event, such as sensor input or Intelligent Function, using the [Recording Options] setting.

(1) [sec. before event]

Number of seconds to record before an event (max. 30 seconds).

(2) [sec. after event]

Number of seconds to record after an event (max. 999 seconds).

• [Recording Options] cannot be specified when setting continuous recording.

• Even if [sec. before event] is set to 0, recording will continue when events are continuously generated.

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• The higher the value for [sec. before event], the greater the memory usage is for the Storage Server. If the Storage Server has insufficient memory and the duration to record before an event is set high, the server will run out of virtual memory, which consumes hard disk space, significantly reducing processing performance.

• If you specify a preset camera angle for sensor recording, the camera angle will change to the preset angle when sensor recording starts. Therefore, the camera angle of the recording before the sensor recording event will be different from the one after the event. If [Recording Options] is set to record a short time after an event and the sensor input is very short, recording may stop before the camera reaches the preset camera angle.

 Adjust Video Quality ([Image Adjustment] Tab)

(1) [Not Specified] / [Specify]

When [Not Specified] is selected, all items in this tab are locked to [Not Specified]. In this case, video quality is determined by camera settings. To activate tab settings, select [Specify].

(2) [Exposure]

The settings change according to the selected exposure setting.

•[Auto] Automatically control the exposure.

• [Auto (Flickerless)] Reduce flicker from light sources, such as fluorescent lighting. The shutter speed is automatically adjusted according to the lighting conditions.

• [Auto (Flickerless 2)] Select this when flicker reduction with [Auto (Flickerless)] is not sufficient. As the auto adjustment range for the shutter speed is suppressed to remain below 1/100 s, overexposure may occur.

• [Auto (Shutter Priority)] Specify the shutter speed.

• [Auto (Aperture-priority AE)] Specify the aperture value. When [Exposure] is set to a value other than [Manual], setting items for exposure correction are displayed.

[Compensation]: Specify exposure compensation. Select negative values to darken the video and positive values to lighten the video. To disable exposure compensation, specify [Not Specified]. [Metering Mode]: Specify the metering mode setting: [Center-weighted], [Average], or [Spot].

Metering mode Description

Meters the entire scene, with an emphasis on the center. [Centerweighted]

[Average]

[Spot]

[Shutter]: Specify the shutter speed when [Exposure] is set to [Auto (Shutter Priority)] or [Manual].

• [Manual] Compensate for the exposure manually. The following exposure compensation settings are displayed.

Correct exposure is obtained for a subject near the center of the scene, even though the periphery may be slightly darker or lighter. Use for subjects that are in the center of the scene.

Meters an average of the entire scene. A uniform exposure is obtained even when the scene has significant differences in brightness. Use for scenes where, for example, cars are passing through or people are entering and exiting.

Meters the center of the scene. The correct exposure is obtained for a subject near the center of the scene, irrespective of the brightness of the periphery. Use if the subject is lit by a spotlight or is backlit, where the exposure should be adjusted to the center of the scene.

Setting a Recording Schedule

[Iris]: Specify the iris setting. Drag the slider to the left to close down the iris and make the video darker or to the right to open up the iris and make the video brighter. [Shutter]: Specify the shutter speed. [Gain]: Specify the gain (sensitivity to brightness). Drag the slider to the left to decrease the gain and make the video darker or to the right to increase the gain and make the video brighter.

(3) [Smart Shade Control]

Specify a value to use for the camera’s smart shade control feature when recording. [Off]: Record with the smart shade control disabled. [Auto]: Set smart shade control to automatic. [1] to [7]: Select one of seven strength levels when setting the smart shade control function manually.

(4) [Haze Compensation]

Specify a value to use for the camera’s haze compensation feature when recording. Cameras without the haze compensation feature will always be set to [Not supported]. [Off]: Record with haze compensation disabled. [Auto]: Set haze compensation to automatic. [1] to [7]: Select one of seven strength levels when setting the haze compensation function manually.

(5) [Clear IR Mode]

Specify whether to record while using Clear IR mode or not. [On]: Record while reducing heat haze or blur in backgrounds. [Off]: Record with Clear IR mode disabled.

Note

When [Clear IR Mode] is set to [On], both the displayed and recorded video will be black and white.

Note

Important

C300

(6) [Aperture Mode]

Specify the camera aperture mode. [Night Mode]

• [Disabled] Disable the Night Mode function.

• [Enabled] Record in Night Mode.

•[Auto] The camera automatically decides when to switch to Night Mode. When recording ends, the Night Mode setting returns to the value before recording started.

When [Clear IR Mode] is set to [On], [Night Mode] cannot be specified.

When [Night Mode] is enabled in [Aperture Mode], both the recorded and displayed video is in black and white.

(7) [Infrared]

Specify whether or not to use infrared lighting during night mode. Cameras without the infrared lighting feature will always be set to [Not supported]. [Off]: Record with infrared lighting disabled. [Day/Night Operation]: Use infrared lighting together with night mode. Infrared lighting will be irradiated during night mode. [1] to [5]: Select one of five strength levels for the infrared lighting used during night mode when [Exposure] is set to [Manual].

When [Clear IR Mode] is set to [On], [Infrared] cannot be specified.

(8) [White Balance]

Specify the appropriate white balance by selecting one of the camera’s light source settings displayed in the list. If [Manual] is selected, use one of the following two methods to adjust the white balance.

• [R Gain] and [B Gain] Specify the white balance parameters by dragging the sliders. Drag to the right to increase the gain (the sensitivity to brightness).

• [One Shot WB] Force white balance adjustment to a light source. Using a white object (such as a piece of white paper) as a standard, fill the shot with the object and click this button.

C50F

C50i

It may take approximately 30 sec. for [Exposure], [Night Mode] and [White Balance] settings to be reflected in the view after recording starts.

When [Clear IR Mode] is set to [On] or when [Night Mode] is set to [Enabled], the white balance cannot be specified. If you select [Auto] for Night Mode, however, you will be able to set the white balance, but the settings will be cleared when the camera switches to Night Mode.

 Set the Focus ([Focus] Tab)

(1) (2)

(3) (4)

Setting a Recording Schedule

(1) [Not Specified]

Record using the existing focal position of the camera.

(2) [Auto], [Auto (for domes)]

Automatically focus the video. Use [Auto (for domes)] for cameras equipped with an indoor dome housing. The setting prevents the camera from focusing onto the dome surface.

(3) [Fixed at infinity]

Fix the focal point at infinity.

(4) [Manual]

Adjust the focus manually by clicking the [Far] or [Near] button. Click [One Shot AF] to focus once on the current subject and then return to manual focus.

 Configure External Device Outputs ([External Outputs] tab)

Note

(1)

(2)

Important

Enable or disable output to external devices registered on the camera when the recording schedule starts. This feature can be used with sensor recording, motion detection recording, intelligent function recording or volume detection recording. For example, by connecting a buzzer as an external device and linking it to motion detection, the buzzer will sound when motion is detected.

(1) [Not Specified]

Disable the external output.

(2) [On]

Enable the external output.

• You must first specify the external device settings on the camera. For details, please refer to the camera manual.

• The number of external outputs is different for different camera models.

• The external outputs are enabled only during recording. This will not turn on during standby.

Copy a Weekly Schedule to Another Camera

Copy the weekly schedule by exporting it from one camera and importing it to another.

When a weekly schedule is imported to a camera that already has a specified weekly schedule, the original schedule will be deleted.

RM-64/2 5/9

 Export a Weekly Schedule

In the schedule area, select the recording schedule to export, and then click [Export].

Specify the location to save the recording schedule and the file name, and then click [Save As].

Important

 Import from a Weekly Schedule

Select a camera to import a recording schedule to, and then click [Import].

Select the exported recording schedule file, and then click [Open].

Click [OK].

• In some cases, not all settings can be imported. Check the [Activity Log] for event results.

• The settings may not be properly imported, if the camera’s firmware has not been updated to the latest version.

Setting a Recording Schedule

Record at Specific Times (Special Day Schedule Settings)

Important

(8)(7)(6)(5)

(1) (2) (3) (4)

Set a special day schedule when you want to record on days that differ from public holidays and repeating weekly schedules.

When you assign a special day schedule to a certain number of the registered cameras, the weekly schedules assigned to the remaining cameras for the special day are disabled. For cameras where you want to continue to record using a repeating weekly schedule without a special day schedule, you must re-import the repeating weekly schedule. For details, please refer to “Import from a Weekly Schedule” (P. 93).

Display the [Special Day Schedules] Tab

Display the [Recording Schedules] window (P. 72)

Click the [Special Day Schedules] tab.

(1) Special day schedule type area

Add, edit or delete a special day schedule type.

(2) [Storage Server Group]

Display the Storage Server Group name.

(3) Special day schedule settings

• [Add], [Edit], and [Delete] Add, edit or delete a special day schedule.

• [Use Repeating Weekly Schedule]/[Not Use Repeating Weekly Schedules] Enable or disable the special day schedule for the applicable day of the weekly schedule registered on the selected camera.

• [Copy from Repeating Weekly Schedule] Specify a day of an existing weekly schedule registered on the selected camera, and import it as a special day schedule.

(4) [Zoom] slider

Zoom in and zoom out the timeline of the schedule area.

(5) Days area

Note

Specify the day for the special day schedule selected in (1).

(6) Camera search

Search for the camera to be used for display.

(7) Schedule area

Displays the currently registered cameras and their corresponding recording schedules by day. This area also has a search function for finding cameras using search criteria, such as the camera name or tags. (P. 101)

(8) [Close]

Closes this window.

A special day schedule takes precedence over a weekly schedule.

Name the Special Day Recording Schedule

Special day recording schedules are set by the day.

Click [Add] in the schedule type area.

Enter the name of a special day schedule and click [OK].

The name is added to the schedule type area.

Before deleting a schedule name from the schedule type area, first delete the applicable day from the days area.

Specify the Day

Setting a Recording Schedule

Click the schedule name you want to use in the schedule type area.

Click [Add] in the days area.

Specify the date for the special day schedule on the calendar and click [OK].

• Special day schedules can only be set for a one-day time period (00:00 to 24:00). For example, for a three-day long weekend (Saturday, Sunday and Monday) you will need to set a separate schedule for each of the three days.

• You cannot apply different special day schedules to the same day.

Note

Specify the Schedule for Each Camera

The days for the special day schedule will disable the weekly schedule for all cameras registered to the Storage Server Group and record using the special day schedule. You can configure a recording schedule for each camera.

Click the [Add] button to display the [Edit Schedule Item] dialog box.

Set a recording schedule in the same way as a weekly schedule.

• To apply a weekly schedule with the same days as the special day schedule, select a camera, and then click [Use Repeating Weekly Schedule].

• To apply a weekly schedule with different days from the special day schedule, select a camera, click [Copy from Repeating Weekly Schedule], and then specify the days from the original schedule.

Check the set schedule in the schedule area.

Chapter

Monitor Video with the Viewer

This chapter describes how to view live video with the Viewer. It also describes how to play back recorded

video and how to check events.

Note

Launch the Viewer

Important

(1)

(2)

Launch the Viewer and connect to the Storage Server Group. You can view video from cameras connected to the Storage Server Group.

Double-click the [RM Viewer] icon on your desktop.

Double-click the [RM-Lite Viewer v4.3] icon on your desktop.

If the [User Account Control] dialog box appears, click [Yes] (or [Continue]).

Specify the information required to connect to the Storage Server Group.

(1) [Group Name]

Select the name of Storage Server Group you want to connect to.

(2) [User Name], [Password]

Enter your user name and password.

Click [Connect].

• The first time you connect to the Storage Server Group, you must enter the host name and port number. However, from the second time onward, you can simply specify the Storage Server Group name.

• When there is a time difference of five seconds or longer between the Storage Server and the Viewer computers, a message prompting you to synchronize them will appear. Adjust the system time of the Viewer computer to the time of the Storage Server. You can disable the message display in [Viewer Settings]. For details, please refer to “Configure the Viewer Display and Operation Settings” (P. 120).

• You can configure the Viewer to launch without displaying the launching screen or the [Connect to Storage Server Group] dialog box. For details, please refer to “Create a Shortcut Icon for Launching the Viewer” (P. 160).

• You can launch the Viewer using a Storage Server host name instead of the Storage Server Group name. Enter the host name or the IP address of the Storage Server Group in [Host Name]. If the Viewer and the Storage Server are installed on the same computer, enter “localhost”.

• If there are no cameras added, a message is displayed asking if you want to add a camera. Launch RM Manager and then add cameras.

• If you want to connect to another Storage Server Group after launching the Viewer, click [File] > [Connect to Storage Server Group].

Note

Viewer Features

Important

■ Tabs Switch between multiple layout displays using tabs. (Tab display is not available in RM-Lite)

■ Toolbar Displays buttons for executing oftenused functions.

■ Camera Selector Specify conditions to search for cameras

and select a camera to view video (P. 101).

■ Audio Send and receive camera audio and play back recorded audio (P. 106).

■ Live Events Log Check events that occurred one hour or less after Viewer startup (P. 115).

■ Viewing Area Place a Video Window

■ Timeline Events are displayed here. Click an event to play back the recording (P. 109).

■ Video window Display live video from a camera or playback from a recording.

■ Playhead Drag to change the playback position in the video window (P. 110).

■ Camera Control Operate the camera (P. 103).

Monitor Video with the Viewer

Toolbar

[Back]

When multiple layouts are open, click to display to the previous layout, and click to display the next layout.

[Layouts]

Select and switch layouts in the video window.

[Grids]

Display a grid in the background of the video window.

[Zoom]

Zooms in and out on the viewing area. Each click zooms in or out on the viewing area.

The quality of the video in the video window decreases when you zoom in. To increase the video quality, change the resolution (P. 124).

• Select [Actual Size] from the [View] menu to return the view to the actual size.

• You cannot zoom out further than the actual size.

[Control Cameras]

Opens camera control panel.

[Record Now]

Starts video recording. Recording is stored in JPEG format.

[Capture]

Save a still image of the displayed video.

[Viewer PTZ]

You can zoom a region of the camera video in the video window using Viewer PTZ (pan/tilt/zoom).

[Search]

You can search for past events that have occurred. You can search for and play back video of recorded events

100

Canon VB-S905F, VB-S805D, VB-R12VE, VB-M720F, VB-M620VE User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Introduction

Precautions for Use (Disclaimer)

Trademarks

Third Party Software

User Manuals

Types of User Manuals

How to Use This Manual

Symbols Used in This Manual

Features

Operating Environment

For High-reliability/H.264 Video Format Systems

For Small-scale Systems (Storage Server, Viewer, and RM Manager Installed)

For Large-scale Systems (with Multiple Storage Servers)

Important Notes Concerning System Requirements

Additional Considerations

Supported Cameras

About the Latest Camera Firmware

Camera Video Sizes

Product Type and Number of Licenses

About Licenses

Compatibility with Network Video Recorder VK-64/16/Lite

System Configuration Example

Configuration Example 1: Install All on a Single Computer

Configuration Example 3: Multiple Storage Servers and Viewers Installed

System Design

Maximum System Configuration

Determining the Capacity of the Storage Server

Calculating Network Bandwidth

Notes on Storage Server Operation

About RM-Lite

Functional Limitations for RM-Lite

Features that Cannot Be Used in RM-Lite

Specification Comparison for RM-64/25/9 and RM-Lite

Setup Flow

Day-to-Day Operation

How to Install the Software

Installation Procedures

Upgrade from an Earlier Version

Upgrade from RM-Lite to RM-64/25/9

Settings After Installation

Windows Firewall Settings

Security Level Setting

Sound Settings for Using the Audio Feature

Connect RM Manager to the Storage Server

Start Recording Immediately After Registering a Camera

Add a Camera

Display the [Cameras] Tab

Add Cameras One at a Time

Search For and Add Cameras

Change Camera Information

Remove a Camera

RM Manager Functions

[Tree View] Tab

[Cameras] Tab

[Storage Server] Tab

[Users] Tab

[Storage Server Search Results] Tab

[Activity Logs] Tab

[Live Events Log] Tab

Menus

Add a User

About User Groups

Display the [Users] Tab

Add a User

Change the User Information

Remove a User

Add a User Group and Specify Its Access Permissions

Notification of Events by E-mail

Display the [Event] Tab

Configure Event Priorities and E-mail Notifications

Manage Disk Space

Change the Destination of the Recording File and the Maximum Disk Usage

Specify the Storage Period for Recorded Video

Low Remaining Disk Space Level and Solutions

Record on a Regular Basis (Repeating Weekly Schedules)

Display the [Recording Schedules] window