Canon N 1000, N 2000 User Manual

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• Unauthorized transfer or duplication of all or any part of this document is prohibited.

• The content of this document is subject to change without notice.

• Every effort has been made to ensure that the information contained in this guide is correct. If any error or omission is found, contact us directly or an authorized Canon representative.

• Canon is not responsible for any damages, direct or indirect, arising from or related to the use of this printer.

Trademarks

• Canon, the Canon logo, BJ, and NetSpot are registered trademarks of Canon Inc.

•Microsoft Microsoft Corporation in the United States and/or other countries.

• NetWare and Novell are registered trademarks of Novell, Inc. in the United States and other countries. NDS, NDPS, NLM, and Novell Client is a trademark of Novell, Inc. in the United States.

• Other brand and product names may be trademarks or registered trademarks of their respective companies.

, Windows®, Windows NT® and MS-DOS® are registered trademarks of

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Notations About Text

Conventions

To ensure the safe and most efficient use of this printer, important

information is provided under the headings listed below. Before you use this

guide, make sure that you understand what these headings mean and

remember the important information described under these headings.

Warning

z Failure to follow these instructions could result in fatal or serious injury.

Always remember and follow the guidelines and advice described under this heading to ensure your own safety and the safety of other people working around the printer.

Caution

z Failure to follow these instructions could lead to mistakes in the use of

printer and result in minor injury or serious damage to the printer. Always remember and follow the guidelines and advice described under this heading to ensure safe use of the printer.

Important

z Instructions and guidelines for operation of the printer provided under this heading

describe restrictions and other important information which if ignored could cause

minor damage to the printer or other equipment or result in the loss of valuable

data. Always remember and follow the guidelines and advice under this heading to

avoid mistakes in procedure.

Note

z Information under this heading includes tips and hints that will help you avoid

minor problems and use the printer more efficiently.

Illustrations and Screen Examples

The illustrations and screen examples used in this guide were created with

the N1000 but they also apply to the N2000. Operations described herein

apply to both models.

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Abbreviations

Throughout this document the following abbreviations are used in text.

•Microsoft

• The term “GARO”, used in the name of this printer driver, is an acronym

Legal Notice

• It is illegal to reproduce currency, bills, negotiable securities and other

Windows® Millennium Edition is abbreviated as “Windows

Me”

Windows® 98 is abbreviated as “Windows 98”

Windows® 95 is abbreviated as “Windows 95”

Windows® XP is abbreviated as “Windows XP”

Windows® 2000 is abbreviated as “Windows 2000”

Windows NT® is abbreviated as “Windows NT”

Windows® is abbreviated as “Windows ”

for “Graphic Arts Language with Raster Operations”, a printer language

of creating raster images.

documents prohibited by law. Reproduction of such items may be subject

to criminal prosecution.

• It is illegal to reproduce legal certificates, licenses, travel tickets, and

certain public and private documents prohibited from reproduction by

law. Reproduction of such items may be subject to criminal prosecution.

• Please note that intellectual property protected by copyright may not be

reproduced without the express permission of the copyright holder

except for personal or household use under limited circumstances.

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Safety Warnings and Precautions

Read and follow all the warnings and guidelines described below to prevent

the hazards of fire or electrical shock and ensure safe use of this printer.

Warning

 Location

z The electrical contacts inside the printer become extremely hot during

normal operation. To avoid causing a fire, never store flammable substances like alcohol, thinner, etc. near the printer.

 Power Supply

z To avoid personal injury from an electrical shock, never handle the power

cord or plug when your hands are wet.

z To avoid causing a fire or serious electrical shock, make sure that the

power plug is securely and completely inserted into the power source.

z To avoid causing a fire or serious electrical shock, always use the power

cord provided with this printer, and do not use this power cord with any other electrical device.

z To avoid a fire or serious electrical shock caused by a short circuit, avoid

damaging the AC adapter cord or the power cord. Never attempt to modify the power cord in any way. Never apply force to the cord by pulling on it, and never place a heavy object on the power cord.

z To avoid a fire or serious electrical shock, connect the printer power cord to

an independent power source that is not shared by other equipment or appliances.

z To avoid a fire or serious electrical shock, never knot the power cord or

wrap it around itself.

z To avoid a fire hazard, occasionally disconnect the power cord from the

printer and the power supply and use a soft dry cloth to clean the cord connectors and the connection points. Leaving the cord plugged in and not cleaned for a long period, especially in an area subject to dust, oil, and high humidity, could cause the insulation material to deteriorate.

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 In an Emergency...

z To avoid a fire or serious electrical shock, if the printer emits smoke or a

strange odor, immediately press the Power button to switch the printer off and unplug the power cord from the power supply. Discontinue using the printer and call for service.

 Cleaning the Printer

z Use only a damp, clean cloth to clean the surfaces of the printer. The

electrical contacts inside the printer become hot during normal operation. To avoid a fire or serious electrical shock, never use alcohol, benzene, thinner, or any other type of flammable liquid cleaner to clean the printer.

 Pacemakers

z This printer generates a low magnetic field. If anyone wearing a pacemaker

experiences discomfort while working around the printer should leave the area. Consult a physician before continuing to work around the printer.

Caution

 Printer location

z To avoid damage to the printer or possible personal injury, place the printer

on a flat, stable surface that is safe from sudden shocks or strong vibrations to ensure that it will not fall.

z To avoid damage to the printer which could result in a fire or electrical

shock, place the printer in a location where it is not exposed dust, direct sunlight, high temperature, or high humidity. Use the printer location in an environment where temperature and humidity are within the ranges of

C~35oC (41oF~95oF) and 10~90% RH (with no condensation).

z To avoid anything entering the printer and causing a fire, never place the

printer on a heavy wool or shag carpet.

z There are ventilation holes on the left side of this product, so when you

install it, make sure the holes are not blocked by a wall or other object. Install so that the holes are at least 30cm (12 in.) from a wall or other object. If the ventilation holes are blocked, the inside of this product may become overheated, resulting in fire.

z To avoid the hazard of a dangerous fire, keep the area around the power

supply where the printer power cord is connected so you can disconnect it immediately if the printer starts operating abnormally (emitting smoke or odd noises, etc.).

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z To ensure normal operation of the printer and avoid possible damage,

never install the printer near large office equipment or any other type of electrical device that emits a strong magnetic field.

 Moving the Printer

z To avoid dropping and damaging the printer or the paper feed unit or

causing personal injury when moving it, always grip the printer or the paper feed unit by the lift handles provided on the left and right side of the printer or the paper feed unit.

z To avoid breaking a paper cassette and personal injury, always remove the

cassettes before lifting and moving the printer or a paper feed unit.

z The Model N2000 weighs 16 kg (35 lb.) To avoid back strain or other

personal injuries, at least two people, lifting together at the front and back of the printer, are required to move the printer.

 Power Supply

z To avoid damaging the power plug, which could cause a short circuit and

cause a fire or electrical shock, never pull on the power cord to unplug the cord from the power supply. Always grip the plug to remove it from the power supply.

z To avoid a fire or electrical shock, do not use an extension cord.

z To prevent fire or electrical shock, never use a power supply source other

than the one rated for the printer in the country where you purchased the printer. AC 100-127 V, 50/60 Hz AC 220-240 V, 50/60 Hz

 Cleaning the Printer

z To avoid minor burns or minor injury from moving parts, before cleaning the

printer always press the Power button to switch off the printer then unplug the power cord from the power supply and allow the electrical contacts inside the printer to cool.

 Printhead and Ink Tanks

z Store the ink tanks out of the reach of small children. If a child accidentally

ingests ink from an ink tank, contact a physician immediately.

z To avoid staining clothing or your work area with spilled ink, never shake or

drop the printhead or an ink tank.

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z The electrical contacts of the printhead become extremely hot during

normal operation. To avoid minor burns, never touch the electrical contacts after removing the printhead from the printer.

 General Caution

z There are high voltage points inside the printer. To avoid a fire or electrical

shock, never attempt to disassemble the printer or attempt repairs.

z To avoid a fire or electrical shock, never use flammable sprays around the

printer.

z To avoid minor injury from moving parts inside the printer, never open a

cover or insert your hand into the printer while the printer is operating.

z To avoid a fire, electrical shock, or damage to the printer, never place

anything on the printer such as small metal objects like staples, paper clips, or any type of liquid container, especially containers of flammable liquids which could fall accidentally into the printer.

z To prevent a fire hazard or dangerous electrical shock, if a foreign object

falls or a liquid spills into the printer, press the Power button immediately to switch the printer off then unplug the printer power cord from the power supply. Call for service and do not use the printer until it has been checked by a qualified service technician.

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Notations About Text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . i

Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . i

Illustrations and Screen Examples . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . i

Abbreviations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .ii

Legal Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .ii

Safety Warnings and Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . iii

Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii

Chapter 1 Before Using the Printer

Printer Part Names . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2

Switching the Printer On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7

Switching the Printer On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7

Switching the Printer Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8

Setting the Printer Online and Offline . . . . . . . . . . . . . . . . . . . . . . 1-9

Setting the Printer Online . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9

Setting the Printer Offline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-10

Chapter 2 Print Media You Can Use

Print Media That Can Be Used . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2

Types of Print Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2

Paper Sizes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4

Maximum Stack Size . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5

Printing Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6

Handling Print Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6

Loading Paper Cassettes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7

Loading the Paper Cassette . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7

Selecting the Print Media Size and Type . . . . . . . . . . . . . . . . . . . . . . . . . 2-12

Loading the Tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-15

Chapter 3 Printing from Windows

Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2

Print Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2

Canceling a Print Job . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3

Viewing Online Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4

Opening Online Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4

Chapter 4 Using the Operation Panel

What’s On the Operation Panel? . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2

Reading the Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2

Using the Operation Panel Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4

Reading Operation Panel Lamps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6

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Function Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7

Types of Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7

Printer Function Priorities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7

Menu Flow Summaries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8

How to Perform Menu Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9

Setting the Printer Online and Offline . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9

Performing Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9

Menu Settings Summary Tables . . . . . . . . . . . . . . . . . . . . . . . . . 4-11

Setup Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11

Utility Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-13

Media Set Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14

Chapter 5 Maintenance

Replacing Ink Tanks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2

When to Replace an Ink Tank . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2

Replacing an Ink Tank . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3

Cleaning the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-8

Replacing the Printhead . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-10

How to Replace the Printhead . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-10

Chapter 6 Troubleshooting

Having a problem? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2

Printer not Operating Correctly . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3

Cannot Print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3

Printing Does Not Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-5

Printing Halts During Print Job . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-6

Print Job Results Abnormal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-7

Poor Print Quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-7

Print Results Do Not Match Print Job Content . . . . . . . . . . . . . . . . . . . . . 6-9

Colors Wrong . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-10

Other Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-10

Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-11

Removing Paper Jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-15

Performing a Print Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-20

Cleaning the Printhead . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-23

Types of Printhead Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-23

Head Cleaning Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-23

Aligning the Printhead . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-26

Correcting Banding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-29

Chapter 7

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Other Important Information

Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2

Paper Feed Units . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2

Universal Cassettes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-3

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Network Interface Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-4

Uninstalling the Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-5

Uninstalling the Printer Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-5

Uninstalling NetSpot Suite Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-5

Uninstalling NetSpot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-6

Uninstalling the LPR Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-6

Uninstalling NetBIOS/NetBEUI Port Monitor . . . . . . . . . . . . . . . . . . . . . 7-7

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-8

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-10

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Page 13

Before Using the Printer

This section describes printer parts and procedures you should

know before you use the printer.

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Printer Part Names

 Front View

c d

a Back upper cover

Remove to install the printhead or to remove jammed paper. (ÆP.5-10,

P.6-15)

b Operation panel

Provides Power button, Online button, Ink Replace button, LCD display,

and other important buttons used to operate the printer. For details, see Chapter 4 “Using the Operation Panel Buttons”. (ÆP. 4- 4 )

c Front upper cover

Remove to set paper in the tray or to remove jammed paper. (ÆP. 2- 1 5 ,

P.6-15)

Before Using the Printer

1-2

d Right cover

Open to replace ink tanks. This cover is normally locked. To unlock this

cover for removal in order to replace ink tanks, press the Ink Replace

button on the operation panel.

e Manual feed lever

Releases the paper feed roller to allow manual paper feed. Raise this

lever to feed paper manually for printing or to remove jammed paper. (ÆP.2-15, P.6-15)

f Slide lever

Slide to the left or right to fit the size of the paper for manual feeding. (ÆP.2-15)

gTray

Set paper here for manual feed printing. Also functions as the paper exit

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 Back View

tray during normal printing. (ÆP.2-15)

h Cassette cover

Protects paper loaded in the cassette.

i Cassette 1

The standard paper cassette provided with the printer is a universal type

cassette that can hold a variety paper sizes and types: plain paper, coated paper, transparencies (OHP film), etc. (ÆP.2-7)

j Lift handles

Grasp these handles provided on the left and right side to lift or move the

printer.

b c

a Connector cover

Protects the expansion slot. The standard model provides one slot, and

the network model provides one slot for a network interface board (NB11FB). (Æ

Setup Guide

)

b USB port

Provides a connection point for a USB cable connected to the USB port of the computer. (ÆSetup Guide)

c Parallel port

Provides a connection point for a parallel cable connected to the parallel port of the computer. (Æ

Setup Guide

)

d Power connector

Provides a connection point for the printer power cord.

Printer Part Names

1-3

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 Under the Back Upper Cover

a Printhead lock lever

Locks the printhead lock cover. Pull down to open then install the printhead. (ÆSetup Guide)

b Printhead lock cover

Protects the printhead. Raise to open and install the printhead. (ÆSetup

)

Guide

c Printhead

Equipped with the nozzles that supply the inks for printing. This

important part is not installed before shipping, so you must install it before you can use the printer. (Æ

Setup Guide

)

Before Using the Printer

1-4

d Carriage

Holds the printhead and moves it left and right across the paper during

printing.

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 Under the Right Cover

a b

a Y ink tank cover

b M ink tank cover

c C ink tank cover

d Bk ink tank cover

The ink tank covers protect the tanks and lock them in place. To replace

an ink tank, press the Ink Replace button on the operation panel to

release the right cover. Open the right cover then raise the ink tank cover.

eY ink tank

fM ink tank

g C ink tank

h Bk ink tank

These tanks hold the ink. The ink tanks are not installed before shipping,

so you must install all the ink times before you can use the printer. (ÆSetup Guide)

Printer Part Names

1-5

Page 18

 Paper Feed Unit (option)

a Paper feed unit

A paper feed unit installed below the printer provides an additional paper

feed source. The Model N1000 allows installation of two paper feed

units Cassette 2 (middle) and Cassette 3 (bottom). The Model N2000

allows installation of one paper feed unit, Cassette 2 (bottom).

b Cassette cover

Attached to Cassette 2 (or Cassette 3) to protect paper loaded in the paper

cassette. The shape of the cassette cover for Cassette 1 is different.

c Cassette 2 (Cassette 3)

Paper Cassette 2 (or Cassette 3).

d e f

Before Using the Printer

1-6

d Paper feed unit connector

This important connector connects the paper feed unit. Avoid hitting or

applying great force to this connector.

e Back cover

f Back inner covers

Open these covers and the back cover to remove jammed paper from

Cassette 2 (or Cassette 3).

g Guide pins

These two pins, located at the back of the paper feed unit, align the paper

feed unit correctly for installation.

h Lift handles

Grasp these handles provided on the left and right side when lifting or

moving the paper feed unit.

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Switching the Printer On and Off

Follow the procedure below to switch the printer on and off.

The examples below demonstrate normal operation of the printer after it is

set up and ready for normal operation. If the printer has not been set up

completely, follow the procedures in the Setup Guide to complete the setup

procedures before you execute the procedures below.

Switching the Printer On

Switch on the printer before you execute a print job from the computer.

Press the Power button.

Set Media

Cancel Job/ Utility

Reset/Enter

Power

Online Message

The Online lamp and Message lamp flash for a few seconds while the printer warms up. After the printer has warmed up, the Online lamp lights and remains on, and “Ready” is displayed.

Setup

Ink ReplaceOnline

Ready

Set Media

Cancel Job/

Setup

Utility

Reset/Enter

Power

Ink ReplaceOnline

Online Message

The Message lamp flashes when a message is displayed. Read the message and perform the required procedure.(ÆP. 6 -1 1)

If the display or Online lamp do not light, check the power cord connections at the printer and the power supply and make sure that they are secure. (Æ

Setup Guide

)

Switching the Printer On and Off

1-7

Page 20

Switching the Printer Off

When you are finished using the printer, follow this procedure to switch the

printer off.

Check the display to make sure that a print job is not in progress.

If you see an error message displayed, follow the procedure to correct the problem, and make sure the print job has completed. If a print job is in progress, wait for the print job to complete before switching off the printer.

Press and hold down the Power button for two seconds then release it.

Ready

Cancel Job/ Utility

Power

Cancel Job/ Utility

Set Media

Reset/Enter

Online Message

Set Media

Setup

Ink ReplaceOnline

Setup

Before Using the Printer

1-8

Reset/Enter

Power

Ink ReplaceOnline

Online Message

“Please wait …” is displayed for a few seconds, then the printer goes off.

Page 21

Setting the Printer Online and Offline

While the printer is on, it can be set online or offline.

When the printer is online, the printer can accept data from the computer to

execute a print job. The printer enters the online mode automatically every

time the printer is switched on.

When the printer is offline, the printer cannot receive data to execute a print

job. The printer must be set in the offline mode to use the operation panel to

open the menus and make selections. The printer enters the offline mode

automatically when an error message alerts you about a problem so you can

perform the procedure to correct the problem.

When you are finished performing settings with the operation panel and

display, or after you have corrected an error, press the Online button to set

the printer online again for printing.

Setting the Printer Online

Follow this procedure to set the printer online.

Press the Online button. The Online lamp lights.

Set Media

Cancel Job/

Setup

Utility

Note

Reset/Enter

Power

Ink ReplaceOnline

Online Message

The printer can print while the Online lamp is on.

z Pressing the Online button repeatedly switches the printer between the online and

offline modes.

Setting the Printer Online and Offline

1-9

Page 22

Setting the Printer Offline

Follow the procedure below to set the printer offline.

Press the Online button. The Online lamp goes off.

When the Online lamp off, the printer is offline.

Note

z Pressing the Online button repeatedly switches the printer between the online and

offline modes.

Cancel Job/ Utility

Power

Set Media

Reset/Enter

Online Message

Setup

Ink ReplaceOnline

1-10

Before Using the Printer

Page 23

Print Media You Can Use

This chapter describes the types of print media that can be

used and how to load each type.

Page 24

Print Media That Can Be Used

A variety of print media can be used with this printer. The size and types of

paper or special media, the print area for each type, and other details are

described below.

Note

z For more details about Canon print media, please refer to the instructions provided

with each package.

Types of Print Media

The types of paper and other print media are described below.

 Plain Paper

Canon original inks produce on plain paper images of brilliant colors that

resist fading due to exposure to light.

Canon product:

Bubble Jet Paper (LC-301)

Note

z The water resistance of Color Bubble Jet Paper (LC-301) is improved. z You can also use plain copy paper (64 ~ 105 g/m2) intended for use on copy

machines.

Print Media You Can Use

2-2

 Coated Paper

Specially coated for use with BJ printers, coated paper reproduces

brilliant colors without blurring. This media is ideal for printing

materials with color graphics, photographs, and all types of color

presentations for business.

Canon product:

High Resolution Paper (HR-101)

 Transparencies (OHP Film)

Highly transparent film used to produce printed color presentations with

an overhead projector at conferences and presentations. Printing can be

done on either side of the sheets.

Canon product:

Color Bubble Jet Transparencies (CF-102)

Page 25

Important

z Never touch the printed surface of a printed transparency until it has dried for at

least 15 minutes, and never stack printed transparencies.

z Remove each sheet from the output tray as it is ejected from the printer. To prevent

smearing, never allow printed transparencies to stack on the output tray.

z Color Bubble Jet Transparencies (CF-102) should not be printed at high speed.

Printing at high speed could cause double-feeding and jamming.

z Using transparencies of another manufacturer could cause them to jam.

 Quick Dry Transparencies

Highly transparent film that dries quickly. Ideal for large volume print

jobs with transparencies.

Canon product:

Color Bubble Jet Transparencies Quick Drying Type (CF-401)

Important

z You must always print on the correct print side (the rough side) of this film, and

load the edge of each sheet marked with the white tape into the printer first.

z To prevent a jam, do not remove the white tape from the sheet before printing. The

tape can be removed after printing.

Print Media That Can Be Used

2-3

Page 26

Paper Sizes

Here is a table that lists the paper sizes and feed methods that can be used

with this printer.

N1000 N2000

A3+

B4 (JIS)

B5 (JIS)

B5 (ISO)

Ledger

Regal

Letter

Executive

Paper Size

329.0 x 483.0 mm

12.95 x 19.02 in

297.0 x 420.0 mm

11.69 x 16.54 in

257.0 x 364.0 mm

10.12 x 14.33 in

210.0 x 297.0 mm

8.27 x 11.69 in

182.0 x 257.0 mm

7.17 x 10.12 in

176.0 x 250.0 mm

6.93 x 9.84 in

279.4 x 431.8 mm

11.00 x 17.00 in

215.9 x 355.6 mm

8.50 x 14.00 in

215.9 x 279.4 mm

8.50 x 11.00 in

184.2 x266.7 mm

7.25 x 10.50 in

Cassette 1

Custom – No No No

*1. A4 and Letter size paper must be loaded vertically for short-edge feed. *2. Size range of paper for loading: 100 ~ 215.9 mm (Width) x 148 ~ 355.6 mm (Length)

3.9 x 8.5 in. (Width) ~ 5.8 x 14 in. (Length)

*3. Size range of paper for loading: 100 ~ 329 mm (Width) x 148 ~ 483 mm (Length)

3.9 x 13 in. (Width) ~ 5.8 x 19 in. (Length)

Cassette 2

Option

(

Cassette 3

Option

)

(

Cassette 1

Tray

)

– – – – Yes Yes Yes

Ye s Ye s Ye s Ye s

Ye s

YesYesNoYesYesYesYes

No No No Yes No No Yes

– – – – Yes Yes Yes

No No No Yes Yes Yes Yes

Ye s Ye s Ye s Ye s

Ye s

No No No Yes No No Yes

Ye s

No No

Cassette 2

Option

(

)

Ye s

Tray

Ye s

Print Media You Can Use

2-4

Note

z Skew may occur when feeding paper manually from the tray. If this occurs, remove

all of the paper from the paper cassette and print.

Page 27

Maximum Stack Size

The table below describes for each media type the maximum number of

sheets that can be loaded for the paper feed source.

Media type

Plain Paper 250 250 250

A3+ –––150501

A3 – – – 1 100 100 1

Coated Paper (HR-101)

Transparencies (CF-102, CF-401)

*1. When feeding manually with the tray set, add one sheet of plain paper to the stack. *2. For Canon Bubble-Jet Paper LC-301, use only one sheet.

B4 (JIS) – – – 1 100 100 1

A4 150 150 150 1 150 150 1

B5 (JIS) 150 150 – 1 150 150 1

Ledger – – – 1 100 100 1

Letter 150 150 150 1 150 150 1

Important

z To prevent jams or damage to the printer, never load too many sheets in a paper

cassette. Load only the number of sheets recommended for the paper or other print

media in the table above, or never load higher than the load limit mark, whichever

is less.

N1000 (Sheets) N2000 (Sheets)

Cassette 1

Cassette 2

Option

(

50 50 50 1 50 50 1

Cassette 3

Option

)

(

Cassette 1

Tray

)

Cassette 2

Option

(

250 250

Tray

)

Print Media That Can Be Used

2-5

Page 28

Printing Area

This printer can print in the area (a) show in the illustration. However,

printing in this area could cause poor print quality or misfeeds. Printing in

area (b) is recommended for best results.

5mm5mm

5mm

46.2mm

aa bb

Handling Print Media

Print Media You Can Use

2-6

5mm

26.8mm

Observe the following points regarding loading and handling paper and

other print media:

z Print media that cannot be used:

• Folded

•Curled

• Wrinkled

• Looseleaf sheets or any type of punched paper with holes.

z For details about handling and storing print media, please refer to the

instructions provided with the package.

Page 29

Loading Paper Cassettes

This is the general procedure for loading a paper cassette:

• Load the print media in the paper cassette.

• Select the media size and type on the printer operation panel.

• Start the print job on the computer.

Important

z Store unused paper and other media in its original package. Store the package in a

cool, dry location that is not exposed to sunlight.

z To prevent jams, never remove a paper cassette during printing.

Loading the Paper Cassette

Follow the procedure below to load the paper cassette. (The procedure is the

same for loading optional paper cassettes.)

Note

z The paper cassette holds approximately 250 sheets of standard weight (64 to 105 g/

) plain paper. (Æ P.2-5)

Remove the cassette from the printer.

Loading Paper Cassettes

2-7

Page 30

Remove the cassette cover.

Pinch the lever on the length guide so it moves freely and move the guide to the holes for the size of the paper.

Marks for standard paper sizes are provided on the length guide. Move the guide to the desired mark.

Print Media You Can Use

2-8

Pinch the lever on the width guide so it moves freely and move the guide to the paper size mark.

The width guide can be set and locked every 0.5 mm (0.02 in.). Set the width guide slightly larger than the desired paper size.

Page 31

Pick up a stack of paper and fan it to remove static cling. Tap the edges of the stack against a flat surface to align the edges.

With the print side (b) facing down, load the stack (c) in the cassette with the length guide against the bottom of the stack.

You can fill the cassette up to the load limit mark (a) marked on the width guide.

Important

z Overloading the paper cassette can cause paper jams. Never load paper higher than

the load limit mark (a), and never load more than the number of sheets recommended for special print media. (ÆP.2-5)

z A large gap at the side of the stack (c), or incorrect alignment of the stack here, my

cause poor print results due to paper skew during feeding. Make sure that the side

is aligned correctly and that the stack is snug against this side of the cassette.

Loading Paper Cassettes

2-9

Page 32

Important

z To avoid paper jams, make sure that the trailing edge is aligned square with the

length guide, and make sure that the edges at (d) are straight and not slanted.

z Wait for all of the paper or other print media in the cassette to be used up before

loading more paper.

z Never mix different types of paper or other print media in the same stack. z When printing transparencies, always load one sheet of plain paper the same size

as the transparencies on the bottom of the stack.

Move the width guide until it rests lightly against the side of the stack.

z To ensure smooth paper feed from the cassette, make sure that the width guide is

snug and not too tight against the side of the stack. If the width guide is too tight, or

if there is a gap between the paper and the guide, this may cause paper to feed

incorrectly.

2-10

Print Media You Can Use

Install the cassette cover.

Align the four pegs on bottom of the cassette cover with the holes in the cassette below and set the cover on the cassette.

Page 33

Important

Set the paper cassette in the printer.

Push the paper cassette completely into the printer.

z You must set the slide lever to the center position to enable paper feed from the

cassette.

Loading Paper Cassettes

2-11

Page 34

Selecting the Print Media Size and Type

After loading paper or other print media in the paper cassette, you must use

the operation panel menus to select the type and size of the paper or other

print media loaded in the cassette. If you fail to perform this setting, the

computer and printer will not be able to print correctly.For more details about size settings, see Print Media That Can Be Used. (ÆP.2-2)

Here is a summary of the print media settings.

Important

Note

Print Media Name

Plain paper Bubble Jet Paper (LC-301)

High Resolution Paper (HR-101) Coated Paper

Color Bubble Jet Transparencies (CF-102) Transparency

Color Bubble Jet Transparencies Quick Drying Type (CF-401)

See Note below. Special 5

z Up to three paper cassettes (Cassette 1, Cassette 2, Cassette 3) can be used with the

N1000. Make sure the paper size and type are set for each paper cassette.

z With the two cassettes (Cassette 1, Cassette 2) of the N2000, the “Media Size”

setting is set automatically for the size of the media loaded in the paper cassette, so

you need only to perform the “Media Type” setting. However, the Media Size

setting is not performed automatically for B5-JIS size; you must perform both the

“Media Size” and “Media Type” settings for these sizes.

z The N1000 is shipped from the factory with the “Media Size” set for “A4” or

“Letter” and the “Media Type” is set for “Plain Paper”.

z The N2000 is shipped from the factory with the “Media Size” set for “B5-JIS” and

the “Media Type” set for “Plain Paper”.

z Select “Special 5” for the “Media Type” in the following cases:

• Paper is not drying enough while printing with “Standard” selected for “Print

Quality” in the GARO printer driver.

• Printing is blurred or low quality while printing on a coated paper not

recommended by Canon with “Standard” or “High” selected for “Print

Quality” in the GARO printer driver.

Operation Panel Setting

(Media Type)

Plain Paper

Quick Dry Tran

2-12

Print Media You Can Use

Page 35

Press the Online button to switch off the Online lamp.

Set Media

Cancel Job/

Setup

Utility

Reset/Enter

Power

Ink ReplaceOnline

Online Message

The printer is set offline.

Press the Set Media button.

Set Media

Cancel Job/

Setup

Utility

Reset/Enter

Power

Ink ReplaceOnline

Online Message

The Set Media menu opens.

Press  or  to select the cassette and press .

Select the setting for the loaded cassette: Cassette 1, Cassette 2, or Cassette

If your printer is a Model N2000 and A4, B4, A3, A3+, Letter, Legal, or Ledger size paper is loaded in the paper cassette, the size is selected automatically so you can go to Step 6.

Media Set Menu Cassette 1 →→→→

Press  or  to display “Media Size” and press .

Cassette 1 Media Size

→→→→

Loading Paper Cassettes

2-13

Page 36

Press  or  to display the media size and press .

Media Size B5-JIS →→→→

An equals sign (=) displayed to the left of the setting indicates the current Media Size selection.

Press  or  to display “Media Type” and press .

Cassette 1 Media Type →→→→

Press  or  to display the desired media type and press .

Media Type Coated Paper →→→→

An equals sign (=) displayed to the left of the setting indicates the current Media Type selection.

2-14

Print Media You Can Use

When you are finished, press the Online button to light the Online lamp.

Set Media

Cancel Job/

Setup

Utility

Reset/Enter

Power

Ink ReplaceOnline

Online Message

“Ready” is displayed on the operation panel.

Page 37

Loading the Tray

This is the general procedure for loading the tray:

• Start the print job on the computer.

• Remove printed sheets from the output tray.

• Set the media in the tray.

• Press the Online button.

• After printing, remove all remaining sheets from the tray.

• Press the Online button.

Important

z Store unused paper and other media in its original package. Store the package in a

cool, dry location that is not exposed to sunlight.

Note

z Some types of media may not feed smoothly. z Skew may occur when feeding paper manually from the tray. If this occurs, remove

all of the paper from the paper cassette and print.

From the computer, select Manual for the Media Source.

The operation panel displays “Load Media”, enters the standby mode, and waits for you to load the media.

Note

Load Media A4

z If you press the Online button before you load the media in the tray, paper will feed

from Cassette 1. If Cassette 1 is not loaded, the operation panel displays “No

Media: Manual”, enters the standby mode, and waits for you to load the media.

Loading the Tray

2-15

Page 38

Remove the front upper cover.

Raise the manual feed lever.

2-16

Print Media You Can Use

Page 39

Important

Pull Cassette 1 to the marked position.

Align the mark (a) of the cassette cover with the position of the printer front.

z If there is paper in the cassette, make sure that the paper is below the load limit

mark (b). If the stack is higher than this mark, remove some paper.

Slide the lever to the left.

Loading the Tray

2-17

Page 40

Important

With the print side (b) down, align the stack plus one sheet of plain paper with the right guide (a), then insert into the cassette until it stops.

When you insert the media, make sure that the trailing edge of the media is located at the correct size mark on the tray.

z To prevent misfeeds, make sure that the paper is not over the right guide (a). z The number of sheets that can be loaded in the tray for manual feed is different,

depending on the media type. Confirm before loading. (ÆP. 2- 5 )

z To ensure effective manual feed, load the number of sheets actually required, plus

one sheet. If the media runs out before the job completes, the printer will start to

feed from Cassette 1. When the print job is completed, remove any remaining

paper from the tray.

z When loading paper that is wider than the paper already loaded in cassette 1, you

must remove the previously loaded paper and move the cassette's width guide.

With the N1000, move the width guide to the LTR size position, and with the

N2000 move it to the A3+ size position. Not moving the guide may result in poor

medium supply.

z To print with legal paper loaded in the tray of the N1000, open the paper support

then insert and move the trailing edge of the paper to the correct mark on the paper

size scale.

2-18

Print Media You Can Use

Page 41

Move the slide lever until it lightly touches the media.

Insert Cassette 1.

Important

z To prevent incorrect feeding, the sheets must be set to pass below the exit guide

(a).

Loading the Tray

2-19

Page 42

Lower the manual feed lever.

Press the Online button.

Set Media

Cancel Job/

Setup

Utility

Reset/Enter

Power

Ink ReplaceOnline

Online Message

The print job starts.

When the print job finishes, the Online lamp goes off, the Message lamp lights, and “Load Media” is displayed.

2-20

Note

z If you press the Online button before you load the next sheet, the next sheet will

feed from Cassette 1.

Print Media You Can Use

Page 43

Important

Remove any media remaining in the tray, move the slide lever to the center, close the paper support, then re-attach the front upper cover.

z When feeding from the paper cassettes, make sure that the slide lever is always as

close as possible to the center position within its range of movement.

z If you moved the width guide of Cassette 1 at Step 6, after moving the width guide

back to its original position, feed paper from the cassette.

Press the Online button.

Set Media

Cancel Job/

Setup

Utility

Reset/Enter

Power

Ink ReplaceOnline

Online Message

The operation panel displays “Ready”, and the printer is ready for the next print job.

Loading the Tray

2-21

Page 44

2-22

Print Media You Can Use

Page 45

Printing from Windows

This chapter describes the basic procedures for printing from

Windows.

Page 46

Printing

Note

Print Procedure

To print a job from a Windows software application, use the Print command

in the File menu.

z For more details about the printer driver, refer to the printer driver online Help. z For more details about print software functions, refer to “10 Install the Software”

in Chapter 1 of the Setup Guide.

If the software application, select Print from the File menu.

The Print window opens.

Make sure the name of the printer is displayed in the Name box, perform the settings for the “Print range” and “Copies” group, then click the OK button.

Printing from Windows

3-2

The print job starts.

Note

z Click the Properties button if you want to select the print media size, paper feed

method, or adjust quality and color, or perform other settings.

Page 47

Canceling a Print Job

Follow this procedure to cancel a print job.

In the Printers folder, double-click the icon for the printer.

Click the name of the job that you want to cancel, click Printer in the menu bar and select Purge Print Documents.

The print job is deleted.

If the Online lamp on the printer operation panel is flashing, indicating that the print job is still processing, press and hold down the Cancel Job/Utility button for three seconds until you see “Job Cancel” displayed, then release the button.

Cancel Job/ Utility

Set Media

Setup

Reset/Enter

Power

Ink ReplaceOnline

Online Message

The print job in progress is canceled.

If the Online lamp goes off and you cannot cancel the print job, then use NetSpot to cancel unneeded print jobs.

If NetSpot is not installed, press and hold down  for one second and perform either a soft reset or a hard reset.

If you perform a soft or hard reset, all the print jobs received by the printer and currently in progress are erased completely and must be restarted.

Canceling a Print Job

3-3

Page 48

Viewing Online Help

Online Help is available to explain the functions and items of the printer

driver.

Opening Online Help

In the Printer Properties window, click the Help button.

Printing from Windows

3-4

The Help window opens.

Note

z For more details about how to use the Help window, please refer to your operating

system manual.

Page 49

Using the Operation Panel

This chapter describes how to use the printer operation panel

buttons and functions.

Page 50

What’s On the Operation Panel?

On the printer operation panel there is a display (a), seven buttons (b), and

two lamps (c). The operation panel is used to indicate the current status of

the printer, to display messages and settings, and to perform menu settings.

Cancel Job/ Utility

Power

Set Media

Reset/Enter

Setup

Ink ReplaceOnline

Reading the Display

The display indicates the current status of the printer.

 Standby

Ready

Line 1:

The first line of the display indicates the current status of the printer.

 Print Job Processing

README.DOC

Line 1:

The name of the document and the name of the user are displayed for a

print job in progress.

Online Message

Using the Operation Panel

4-2

Page 51

 Menu Display

Utility Menu Status Print →→→→

Line 1:

Displays the name of the menu or submenu.

Line 2:

Displays an item for selection. A right arrow (Æ) indicates that items are available for selection on the same level. A down arrow (È)

indicates that items are available for selection at the next lower level.

 Current Selection

Media Size =A4 →→→→

Line 1:

Displays the name of the submenu.

Line 2:

Displays the item or value of the setting. A setting prefixed with an equals sign (=) indicates the current selection. A right arrow (Æ)

indicates that items are available for selection on the same level.

 Error Message Display

Replace Y Tank

Line 1, Line 2:

Displays an error message if the printer requires attention, and the

printer stops printing. After correcting the problem, press the Online

button.

Line 2 only:

Displays error messages, but the print job can continue. In the Setup

Menu the printer can be set to not display error messages.

Note

z If an error message is displayed, note the message and refer to Chapter 6

Troubleshooting “Error Messages”. (Æ P.6-11)

What’s On the Operation Panel?

4-3

Page 52

Using the Operation Panel Buttons

The buttons on the operation panel are used for the functions described

below.

a Setup () button

Offline:

When the printer is offline, press this button to open the Setup Menu.

Menu display:

In the menu display, press this button to display the next item for

selection at the same level.

Cancel Job/ Utility

Power

Set Media

Setup

Reset/Enter

Ink ReplaceOnline

Online Message

Using the Operation Panel

4-4

b Set Media () button

Offline:

When the printer is offline, press this button to open the Media Set

Menu.

Menu display:

In the menu display, press this button to return one level up.

c Cancel Job/Utility () button

During a print job:

To cancel a print job in progress, press and hold down for three

seconds.

Offline:

When the printer is offline, press this button to open the Utility Menu.

Page 53

Menu display:

In the menu display, press this button to return to the previous items

for selection at the same level.

d Reset/Enter () button

Offline:

Press this button to reset the printer.

Press and hold 1 second to cancel data processing or clear the print job

data being received from the computer.

Press and hold for 5 seconds to perform a hard reset and cancel data

processing or stop the print job data being received from the computer.

Menu display:

Press this button to open the next menu level below.

Item/setting display:

Press to use as an execute key to execute or set the selected function or

value.

e Power button

Press this button to switch the printer on and off.

Printer off:

Press to switch the printer on.

Printer on:

Press and hold for 2 seconds to switch the printer off.

f Online button

Press the button to set the printer offline and online. To use the menus,

you must first press the Online button to set the printer offline.

Printer online:

Press this button to set the printer offline.

Printer offline:

Press this button to set the printer online. However, when an error

message is displayed, the printer will not return online until the

problem has been corrected.

Error message displayed:

After correcting the problem, press this button to return the printer

online.

Menu display:

Closes the menu display and returns the printer online.

What’s On the Operation Panel?

4-5

Page 54

g Ink Replace button

Press this button to start the procedure to replace an ink tank. After

setting the printer offline line by pressing the Online button, press this

button to prepare the printer for ink tank replacement and to unlock the

right cover.

Reading Operation Panel Lamps

The lamps on the operation panel indicate the following states.

a b

a Online lamp

On:

Printer is online and ready for operation.

Flashing:

Printer is warming up or busy.

Off:

Printer is offline or power is switched off.

Online Message

Using the Operation Panel

4-6

b Message lamp

On:

A warning is displayed.

Flashing:

An error has occurred.

Off:

Printer is ready for normal operation or power is switched off.

Page 55

Function Menus

This printer is provided with many built-in functions that can be set with the

operation panel or NetSpot. The functions provided by the multi-level menu

displays can be accessed with the arrow buttons on the operation panel.

Types of Menus

The functions are provided in three menus.

 Setup Menu

Provides functions that allow you to adjust the warning display and

printhead or perform settings for the printer interface or network.

 Utility Menu

Provides functions that allow you to perform important tasks like printing a

nozzle check, cleaning the printhead, performing the ink remains display,

etc.

 Media Set Menu

Provides selections for the size and type of paper or other print media loaded

in the paper cassettes.

Printer Function Priorities

Here are some important points to remember about identical features of the

operational panel menus, NetSpot menus, and the GARO printer driver:

• In cases where different settings are selected for identical features and

selections in the operation panel menus, NetSpot menus, and the printer

driver, the printer driver settings have priority.

• When different settings are performed for identical selections in the

operational panel and NetSpot, whichever setting was performed last has

priority.

Function Menus

4-7

Page 56

Menu Flow Summaries

The printer operation panel menus are summarized in the flowcharts below.

Use the arrow buttons to display the items on the menus.





Press  or  to move the previous or next item on the same

level.

 

Press  to move to the next level below.

Press  to return to the previous level above.

 Setup Menu Flow

Setup

Ext. Features Adjust Printer Set Interface Panel Reset

Warning Display

Drying Time

Print Pattern

Adj. Setting A

Adj. Setting B

Adj. Setting C

Adj. Setting D Adj. Setting F

Adj. Setting E

Frame Type

Band AdjustLanguage Adj.Printhead LF Adjust Interface Type Set Centronics Ext. Network Cleaning at ON

Trans. Speed

*1 Displayed when this option is installed. *2 Displayed only when "Automatic" is selected for IP Mode. *3 Displayed only when "Manual" is selected for IP Mode.

Subnet Mask Default G/WIP Address

Print Pattern Cassette 1

IP Mode

BOOTP RARPDHCP

Adj. Setting G Cassette 2

Protocol

IP Setting

*3*2

Cassette 3

Maint. Setup

Interactive

Set TCP/IP

Regis. SettingsInit. Settings

 Utility Menu Flow

 Set Media Menu Flow

Using the Operation Panel

4-8

Cancel Job/ Utility

Nozzle Check Ext. I/F Print Head Cleaning B

Set Media

Cassette 1 Cassette 2 Cassette 3

Move Printer Ink Remains

Head Cleaning CHead Cleaning AStatus Print

Replace Head Feed/Exit

*1*1

Media Size Media TypeMedia Size Media TypeMedia Size Media Type

*1 Displayed when this option is installed.

Page 57

How to Perform Menu Settings

To use the function menus, first set the printer offline then use the arrow

buttons to display the menu settings.

Setting the Printer Online and Offline

 Online

When it is set online, the printer can receive and process a print job sent from

the computer. In order to print, the printer must be set online. After the

printer is switched on, the printer automatically goes online if no problems

occur.

 Offline

When it is set offline, the printer cannot receive a print job from the

computer; the offline state is for using the operation panel menus. If a

problem is detected, an error message is displayed an the printer is set offline

automatically.

Performing Settings

The example procedure below describes how to select the media type for

Cassette 1.

Set Media

b c d

Cancel Job/ Utility

Power

Reset/Enter

Setup

Ink ReplaceOnline

Online Message

Press and hold the Power button (e) to switch the printer on.

The printer warms up for a few seconds, “Ready” is displayed, then the Online lamp lights.

Press the Online button (f). The Online lamp switches off.

The printer is set offline.

How to Perform Menu Settings

4-9

Page 58

Press the Set Media button (b).

The Media Set Menu opens.

Press  or  to display “Cassette 1”, then press .

Media Set Menu Cassette 1 →→→→

The next menu level is displayed.

Press  or  to display “Media Type”, then press .

Cassette 1 Media Type →→→→

The first setting available for selection is displayed.

Press  or  to display the desired selection, then press .

Media Type Coated Paper →→→→

4-10

Using the Operation Panel

The current selection is prefixed with an equals sign (=). After pressing  to

change the selection, the menu display returns to the previous level above.

Press the Online button (f) to switch the Online lamp on.

The printer is set online and is ready for operation.

Page 59

Menu Settings Summary Tables

The menus provide the functions listed and described in the tables below.

Settings marked with an asterisk (*) in the tables are the initial or default

values.

Setup Menu

Menu Item Available Settings Functions

Ext. Features

Warning Display On*, Off

Drying Time None, Standard*, Longer, Longest

Language

Adjust Printer

Adj. Printhead

Band Adjust

LF Adjust

Jp, Us*, Fr, De, It, Es, Sw, Dk, No, Nl, Fi

Print Pattern Adj. Setting A, Adj. Setting B, Adj. Setting C, Adj. Setting D, Adj. Setting E, Adj. Setting F

Print Pattern Adj. Setting G

Cassette 1 : -20 ~ 0* ~ +20 Cassette 2 : -20 ~ 0* ~ +20 Cassette 3 : -20 ~ 0* ~ +20

Enables or disables the display warnings.

Adjusts the time interval between printed sheets ejected from the printer to allow more time for the ink to dry.

Selects the language for the printer operational panel menus and messages.

Adjusts the position of the printhead. First the pattern is printed, then the adjustments for A to F are performed as needed, based on the results of the pattern.

Adjusts to correct banding in printed images. First the pattern is printed then the G setting is performed, based on the results of the pattern.

Use this menu to adjust the amount of feed. The setting can be performed for each cassette. If the printed image has white lines, enter a plus (+) value, or if the image has overlapping lines, enter a minus (-) value.

Set Interface

Interface Type Centronics*, USB

Set Centronics

Trans. Speed

Interactive ECP*, Nibble, None

High Speed*, Medium Speed, Low Speed

Allows selection Centronics for a parallel interface connection or USB for a USB connection.

Allow selections for speed and format of bi-directional printing. A hard reset must be performed on the printer to enable these settings.

Menu Settings Summary Tables

4-11

Page 60

Menu Item Available Settings Functions

Ext. Network

Init. Settings

Frame Type: IP Mode: Manual*, Automatic Protocol DHCP: On*, Off

Set TCP/IP

Regis. Settings

Maint. Setup

Cleaning at ON On*, Off

Panel Reset

BOOTP: On*, Off RARP: On*, Off IP Setting IP Address Subnet Mask Default G/W

Disable, Ethernet II

Executes the initial settings for the “Ext. Network” menu.

Allows selections to set up the TCP/ IP network information for the network interface board. After selecting a setting for each TCP/IP item, execute “Regis. Settings” to enable the values selected.

Registers the TCP/IP settings selected above for the network interface board.

Determines whether or not the printhead is cleaned when the printer is powered on.

Initializes the operation panel menus and restores the default settings. A panel reset does not affect the “Ext. Network” settings.

*1. If the date and time setting of the computer where the printer is connected are

not correct, the printhead may clean itself too frequently and waste ink. Make sure that all the date and time settings on the computer are correct.

4-12

Using the Operation Panel

Page 61

Utility Menu

Nozzle Check Prints a nozzle check pattern.

Status Print

Ext. I/F Print

Head Cleaning A Cleans the printhead nozzles.

Head Cleaning B

Head Cleaning C

Move Printer

Replace Head

Ink Remains

Feed/Exit The menu for paper supply and ejection.

Menu Item Available Settings Functions

Prints a list of the menu items and their current settings.

Prints a list of all the current settings on the network interface board.

Allows ink to flow to the printhead nozzles.

Initializes ink flow to the printhead after printhead installation.

Drains ink from the printhead to prepare the printer for moving.

Performs processing required for replacing the printhead.

Enables the ink level display for each ink tank.

Menu Settings Summary Tables

4-13

Page 62

Media Set Menu

Menu Item Available Settings Functions

Cassette 1

Media Size

Media Type

Cassette 2

Media Size

Media Type

Cassette 3 (N1000 only)

Media Size N1000 : A4, Letter

Media Type

Note

z The N1000 is shipped from the factory with the “Media Size” set for “A4” or

“Letter”.

N1000 : A4, B5-JIS, Letter N2000 : B5-JIS*

Plain Paper*, Coated Paper, Transparency, Quick Dry Tran, Special 5

N1000 : A4, B5-JIS, Letter N2000 : B5-JIS*

Plain Paper*, Coated Paper, Transparency, Quick Dry Tran, Special 5

Selects the paper size for Cassette 1.

Selects media type for Cassette

Selects the paper size for Cassette 2.

Selects media type for Cassette

Selects the paper size for Cassette 3.

Selects media type for Cassette

4-14

Using the Operation Panel

Page 63

Maintenance

This chapter describes how to replace consumables and

maintain the printer.

Page 64

Replacing Ink Tanks

A message in the printer driver screen or in the printer operation panel

display warns you when the level of the ink in an ink tank is low to indicate

that it is time to replace the ink tank. Of the four ink tanks, Yellow (Y),

Magenta (M), Cyan (C), and Black (Bk), each will require replacement when

its ink runs low.

Note

z The following ink tanks are available for replacement:

• Yellow Ink tank BCI-1201Y

• Magenta Ink tank BCI-1201M

• Cyan Ink tank BCI-1201C

• Black Ink tank BCI-1201Bk

When to Replace an Ink Tank

When either of the two messages below appears, you should have extra ink

tanks on hand ready for replacement.

 When the “Ink Check” Message is Displayed

When the ink level in a tank is very low, the ink check message is displayed

but printing continues. When this message is displayed, this means that the

ink tank will run out of ink very soon. The first letter of the message tells you

which tank is running low: Y (Yellow), M (Magenta), C (Cyan), Bk (Black).

For example, “Y Ink Check”. After this message is displayed, have the

correct color ink tank on hand for replacement.

5-2

Note

z When the ink level in a tank is very low, you may not be able to perform Head

Cleaning C, Head Cleaning B, or other head cleaning tasks that consume ink. In

such a case, perform printhead cleaning (“Head Cleaning”) after replacing the ink

tank.

z When the ink runs out in more than one tank, the mark of each empty tank is

displayed one by one.

 When the “Replace Tank” Message Is Displayed

When ink in an ink tank runs out, the replace tank message is displayed and

printing halts. You must replace the ink tank after this message appears. The

message contains the letter of the tank to be replaced: Y (Yellow), M

(Magenta), C (Cyan), Bk (Black). For example: “Replace Y Tank”. Replace

the ink tank with a new one of the same color.

Maintenance

Page 65

Note

z When the ink runs out in more than one tank, the mark of each empty tank is

displayed one by one. After you replace all the ink tanks of the displayed colors,

you can resume printing.

Replacing an Ink Tank

Follow the procedure below to replace an ink tank. This procedure can be

followed to replace any ink tank.

Press the Online button. The Online lamp switches off.

Press the Ink Replace button.

Cancel Job/ Utility

Power

Cancel Job/ Utility

Power

Set Media

Reset/Enter

Online Message

Set Media

Reset/Enter

Setup

Ink ReplaceOnline

Setup

Ink ReplaceOnline

The right cover unlocks.

Online Message

Replacing Ink Tanks

5-3

Page 66

Important

Open the right cover.

z You must follow Step 1, Step 2 to unlock the right cover. To avoid damaging the

printer, never try to force the right cover open.

Push up the ink tank lever of the color ink tank to replace and open the ink tank cover.

5-4

Maintenance

Page 67

Important

Holding the empty ink tank by the grips on both sides, remove the ink tank.

z Place the removed ink tank in a vinyl bag and seal the bag.

Remove the new ink tank from its package.

z Always hold an ink tank by the grips (c) on both sides of the tank. z To avoid poor printing results and prevent ink spillage, never touch the ink ports

(a) or the electrical contacts (b).

Replacing Ink Tanks

5-5

Page 68

Important

With the ink supply ports facing down and the label facing in the direction shown below, insert the ink tank into the holder.

z Always match the color of the ink with the correct holder before inserting it. The

ink tank cannot be installed if you try to install it in the wrong holder or position it

incorrectly.

z Gently turn the black ink tank side to side, then press in to insert it.

5-6

Maintenance

Close the ink tank cover. Press down on the cover until you hear it click and lock.

If you need to replace another ink tank, follow Step 4 to Step 8.

Page 69

Note

When you are finished replacing ink tanks, close the right cover.

Press down on the right cover until you hear it click and lock.

The Online lamp lights and the printer is ready to print. If printing was paused, the interrupted print job continues.

z If all the ink tanks were not installed, a message is displayed to tell you which ink

tank is missing. For example, “No Y Ink Tank”. Press the Ink Replace Ink button,

open the right cover, and install all of the color ink tanks.

Replacing Ink Tanks

5-7

Page 70

Cleaning the Printer

Periodically clean the printer to ensure quality printing and to avoid

problems. Always follow the safety guidelines below when cleaning the

printer.

Warning

z To avoid minor burns or minor injury from moving parts, before cleaning the

printer always press the Power button to switch off the printer then unplug the power cord from the power supply and allow the electrical contacts inside the printer to cool.

Caution

z Use only a damp, clean cloth to clean the surfaces of the printer. The

Press the Power button to switch the printer off.

Cancel Job/ Utility

Set Media

Setup

5-8

Maintenance

Reset/Enter

Power

Ink ReplaceOnline

Online Message

Disconnect the power cord from the power source.

Page 71

Dampen a clean cloth, wring it out thoroughly, then use it to wipe and clean the printer exterior and tray, the paper output tray, and the area around the power connector to remove all dust and paper dust. Use a clean, dry cloth to wipe and dry the cleaned surfaces.

Plug the power cord into the power source.

Cleaning the Printer

5-9

Page 72

Replacing the Printhead

The printhead normally does not require replacement. However, if two

unsuccessful B and C printhead cleanings do not restore high quality

printing, or if a Service Call Error is displayed, contact a Help Desk or

service center for assistance in replacing the printhead.

Note

z Contact a Canon service center for details about how to obtain a replacement

printhead.

How to Replace the Printhead

To replace the printhead, you must execute the “Replace Head” feature of

the Utility Menu and follow the order of the messages on the printer

operation panel to complete the following tasks:

• Set the printer offline.

• Execute “Replace Head”

• Remove all ink tanks

• Drain all ink from the printhead then remove the printhead

5-10

Maintenance

• Install the new printhead

• Install all ink tanks

• When ink filling processing is completed, press the Online button.

Press the Power button to switch the printer on.

Set Media

Cancel Job/

Setup

Utility

Reset/Enter

Power

Ink ReplaceOnline

Online Message

After a few seconds “Ready” is displayed in the operation panel and the Online lamp lights.

Page 73

Press the Online button. The Online lamp goes off.

Set Media

Cancel Job/

Setup

Utility

Reset/Enter

Power

Ink ReplaceOnline

Online Message

The printer goes offline.

Press the Cancel Job/Utility button.

Set Media

Cancel Job/

Setup

Utility

Reset/Enter

Power

Ink ReplaceOnline

Online Message

The Utility Menu opens in the display.

Press  or  to display “Replace Head” then press .

Utility Menu Replace Head →→→→

When the message “Remove Ink Tank” is displayed, the right cover is unlocked.

Open the right cover.

Replacing the Printhead

5-11

Page 74

Open the ink tank covers and remove all the ink tanks.

Close all the ink tank covers, then close the right cover.

5-12

When the display reads “Ink Draining...” this means the ink has started to drain.

Note

z About three minutes is required for the ink to drain from the printhead.

Maintenance

Page 75

When the display reads “Open Cover Back Upper Cover”, open and remove the back upper cover.

After removing the cover, the display reads “Rep. P.Head OK”.

Pull the printhead lock lever out and lower it completely.

Raise the printhead lock cover completely.

Replacing the Printhead

5-13

Page 76

Caution

Important

Remove the old printhead.

z If the printer was operating before you started to remove the printhead,

allow the printer to cool for a few minutes. The metal parts of the printhead become very hot during printing. To avoid minor burns, never touch the metal parts of the printhead.

z Place the removed printhead in a vinyl bag and seal the bag.

Hold the new printhead by the grips (a) on both sides, remove it from its package, and remove the protective cap and packing material.

5-14

Maintenance

Page 77

Important

z When handling the printhead, always hold it by the grips (a) on the left and right

sides of the printhead.

To prevent poor results in printing, never touch the exposed nozzles (b) or

electrical contacts (c) on the printhead.

z Never try to re-attach the protective caps or packing material removed from the

printhead. Discard these items immediately in compliance with local regulations

regarding the disposal of such items.

With the nozzles facing down and the electrical contacts facing in, insert the printhead gently into the carriage below.

Make sure that the printhead is inserted completely.

Replacing the Printhead

5-15

Page 78

Pull the printhead lock cover toward you and lower it completely until it locks.

Raise the printhead lock lever and push in toward the printer until it locks.

5-16

Maintenance

Re-attach the back upper cover.

On the operation panel “Ins. Ink Tank OK” is displayed and the right cover lock is released. Go on to the next step to install the ink tanks.

Page 79

Important

Open the right cover.

z Make sure that the right cover was unlocked at Step 16. To avoid damaging the

printer, never force the right cover open.

Push up the lever of the ink tank to replace then open the cover.

Replacing the Printhead

5-17

Page 80

Important

With the ink ports pointing down and the label facing in the direction shown in the illustration below, insert the ink tank into the holder.

z Always match the color of the ink with the correct holder before inserting it. The

ink tank cannot be installed if you try to install it in the wrong holder or position it

incorrectly.

z Gently turn the black ink tank side to side, then press in to insert it.

5-18

Maintenance

Close the ink tank cover. Press down on the cover until you hear it click and lock.

Follows Step 18 to Step 20 to install the other ink tanks.

Page 81

Important

After all ink tanks have been installed, close the right cover.

Press down gently on the right cover until you hear it click and lock.

After installing the printhead and all the ink tanks, “Ink Filling...” is displayed on the operation panel while the ink tanks initialize for operation.

z If all the ink tanks are not installed, the right cover opens automatically. Make sure

that all of the ink tanks are installed.

z Always install the ink tanks immediately after installing the printhead. If the

printer is switched off after the printhead is installed without the ink tanks, if the

ink tanks are installed after the printer is switched on again, the initial ink filling

will not execute automatically. If you make a mistake and switch the power off

before installing the ink tanks, switch the power on again, press the Online button

to set the printer offline, then execute “Head Cleaning C” with the printer operation panel. (ÆP.6-23)

When the display reads “Ready”, press the Online button to set the printer online.

The printer is ready for operation.

Open the printer driver. On the Device Settings sheet, perform the “Printhead Information” setting.

Replacing the Printhead

5-19

Page 82

5-20

Maintenance

Page 83

Troubleshooting

This chapter describes how to solve problems with the printer.

Page 84

Having a problem?

If the printer is not operating as you think it should or if you experience any

other problems, read in order through the list below, select the heading that

best describes your problem, then go to the referenced page.

Cannot print. Æ Printer not Operating Correctly Æ P. 6 - 3

  

Prints but displays

error message.

Æ Error Messages Æ P. 6 -11

  

Paper jam. Æ Removing Paper Jams Æ P. 6- 1 5

  

Print job completes

with unexpected

results.

Æ Print Job Results Abnormal Æ P.6 -7

6-2

Troubleshooting

Page 85

Printer not Operating Correctly

Check the following items when the printer does not operate and will not

print.

Cannot Print

Printer not switched on.

Problem 1: Power button not switched on.

Solution: Press the Power button again to confirm that the Online lamp, Message

lamp, and operation panel light. (ÆP.1-7)

Problem 2: Power cord not supplying power to the printer.

Solution: Confirm that the power cord connections at the printer and the power

supply are tight. (ÆSetup Guide, Chapter 1, “4 Connect the Power Cord”)

Problem 3: Power supply not providing power.

Solution: Connect another device to the power supply to confirm that the outlet is

providing power. If not supplying power, check the breaker switches for

the power line. If you are on a power strip, determine if there is a switch

between the plug receptacle and the main power line.

Problem 4: Power cord broken.

Solution: Call for service and request a new power cord.

Printer is on but not online.

Problem 1: Printhead is not installed.

Solution: Install the printhead. (ÆSetup Guide, Chapter 1, “5 Install the Printhead”)

Problem 2: Ink tank(s) are not installed.

Solution: Confirm that all ink tanks are installed. (ÆSetup Guide, Chapter 1, “6

Install the Ink Tanks”)

Problem 3: A cover is open.

Solution: Close the cover named in the message displayed on the operation panel.

Problem 4: Printer is still warming up.

Solution: Immediately after the printer is switched on, it cannot print because it

needs a several seconds to warm up. After switching on the printer, you

must wait for the Online lamp to light and remain on.

Printer not Operating Correctly

6-3

Page 86

Cannot install Windows printer driver.

Problem 1: Incorrect installer CD-ROM mounted.

Solution: Mount the installer CD-ROM provided with the printer.

Problem 2: Installer CD-ROM is damaged.

Solution: Call for service and request a new installer CD-ROM. You can also

download the driver from the Canon Home Pages

(http://www.canon.com/).

Problem 3: Windows operating system is unstable.

Solution: If Windows displays a system error message such as “General Protection

Fault” or “Illegal Operation, the computer system has become unstable.

Confirm the problem with the system and try to install again.

Problem 4: Installation does not complete successfully.

Solution: Open the Printer folder, remove the N1000/N2000 printer icon, then try

again. (ÆSetup Guide)

System does not recognize the printer.

Problem 1: Interface cable is disconnected.

Solution: If the printer is connected via the parallel or USB port, check the cable

connections at the printer and the computer. (ÆSetup Guide, Chapter 1, “4

Connect the Power Cord”).

6-4

Problem 2: The parallel port or USB port is not set.

Solution: If the printer is connected via the parallel or USB port, the correct port

must be selected on the printer operation panel before you can use the printer. (ÆSetup Guide, Chapter 1, “9 Select the Interface”)

Problem 3: Network information for the printer has not be set.

Solution: If the printer is connected to a network, perform the network settings with

NetSpot or the Remote UI. (ÆNetwork Guide)

Troubleshooting

Page 87

Printing Does Not Start

No error message is displayed.

Problem 1: Printer is not selected as the destination for the print job.

Solution: From the File menu select Print. In the Print dialog box make sure that the

printer is selected in the Name box and start the print job again.

Problem 2: Print queue has halted.

Solution: Open the Printer window and click the printer icon. Open the File menu

and click Pause Printing to release the print job from paused printing.

Error message is displayed.

Problem 1: Paper jam has occurred.

Solution: Remove the jammed paper. (ÆP.6-15)

Problem 2: Printer is offline.

Solution: After correcting the problem in response to an error message, be sure to

press the Online button to set the printer online.

Solution: If the operation panel display reads “Ready”, press the Online button to set

the printer online.

Problem 3: Error message appears during print job.

Solution: When an error message appears in the printer operation panel, read the

message and remove the cause of the problem. (ÆP.6-11)

Problem 4: Paper out.

Solution: Load paper in the paper cassette or tray designated as the paper supply

source.

Problem 5: The “Media Size” and “Media Type” selections are not selected for the

paper cassette.

Solution: Use the printer operation panel to select the correct settings for the “Media

Size” and “Media Type” for the paper cassette. (ÆP.2-12)

Solution: If the “Media Type” selection is incorrect, cancel the print job, open the

printer driver and select the correct setting for the print media loaded in the paper cassette. (ÆP.3-3)

Problem 6: While printing with paper from the tray or Cassette 1, the tray lever is up

Solution: Make sure paper is loaded in the tray or cassette. Make sure that the tray

Printer not Operating Correctly

6-5

Page 88

lever is down. (ÆP.2-15)

Problem 7: An ink tank has run out of ink or the nozzles of the printhead are clogged.

Solution: Print a nozzle check pattern to confirm the ink supply and condition of the

printhead. If an ink tank has run out of ink, replace the ink tank. (ÆP.5-2) If you determine that the nozzles are clogged, clean the printhead. (ÆP. 6-

23)

Printing Halts During Print Job

Error message is displayed.

Problem 1: An error message is displayed during printing.

Solution: Read the message displayed in the NetSpot and correct the problem

indicated by the error message. (ÆP.6-11)

Problem 2: The selected Media Size is not correct for the media loaded in the paper

supply source.

Solution: Confirm the current selection for the Media Size. If the setting is not

correct, stop the print job, select the correct setting, then start the print job again. (ÆP. 2- 7)

6-6

Problem 3: Bi-directional communication between the printer and computer cannot

execute when the printer is connected via the parallel port.

Solution: Open the Setup Menu on the printer operation panel, select Set Centronics

Interactive then select None. (ÆP. 4 -9 )

Blank paper is ejected from the printer.

Problem 1: A blank page is ejected from the previous print job.

Solution: The print job starts after the blank page is ejected.

Problem 2: Printhead nozzles are clogged.

Solution: Print a nozzle check pattern, check the condition of the printhead nozzles,

If you determine that the printhead nozzles are clogged, clean the printhead. (ÆP.6-23)

Problem 3: Printer is damaged.

Solution: Call for service.

Troubleshooting

Page 89

Print Job Results Abnormal

If the results you see in the print job is not what you expect, check the items

described below.

Poor Print Quality

Printing is faint.

Problem 1: Printing on the wrong side of the sheet.

Solution: Determine which side is the correct print side. It will not print correctly if

printed on the back.

Problem 2: Printhead nozzles are clogged.

Solution: Print a nozzle check pattern, check the condition of the printhead nozzles,

If you determine that the printhead nozzles are clogged, clean the

printhead. (ÆP.6-23)

Problem 3: Ink filling is not completed.

Solution: If you can see bubbles in the ink hoses, perform Head Cleaning B. (ÆP. 6 -

23)

Ink smeared.

Problem 1: Printing with high density ink on plain paper.

Solution: Lower the Intensity setting (print density) in the printer driver. (ÆPrinter

Driver online Help)

Problem 2: The selected Media Size is not the same as the media loaded in the paper

supply source.

Solution: Confirm the current selection for the Media Size. If the setting is not

correct, stop the print job, select the correct setting, then start the print job again. (ÆP. 2- 7)

Edges smeared with ink.

Problem 1: The selected Media Size is not correct for the media loaded in the paper

supply source.

Solution: Confirm the current selection for the Media Size. If the setting is not

Print Job Results Abnormal

6-7

Page 90

correct, stop the print job, select the correct setting, then start the print job again. (ÆP. 2- 7)

Problem 2: Print media is curled or creased.

Solution: Remove the creasing or curling then start the print job again.

Black or White Streaks Visible.

Problem 1: Printhead is out of alignment.

Solution: When printing on plain paper, use the printer operation panel to perform

band adjustment with the “Band Adjust” item. (ÆP.6-29)

Problem 2: The amount of paper feed from the paper cassette that fed is incorrect.

Solution: On the operation panel, change the “LF Adjust” setting, then print the

image that produced the white lines. Check the printout, then fine adjust

the amount of feed. Adjust the amount of feed for each paper cassette. (ÆP.4-8, P.4-11)

6-8

Troubleshooting

Page 91

Print Results Do Not Match Print Job Content

Broken lines are visible.

Problem 1: Printhead is out of alignment.

Solution: Use the printer operation panel to align the printhead with the “Adj.

Printhead” feature. (ÆP.6-26)

Random, bizarre characters are printing.

Problem 1: Data from the print job data stream has been lost.

Solution: Switch the printer and computer off, then switch them on again and start

the print job again.

Problem 2: Another printer driver was selected for the print job.

Solution: Select the correct printer driver for the printer and try again. (ÆSetup

Guide)

Problem 3: The computer cannot communicate with the printer by bi-directional data

transfer when connected via the parallel port.

Solution: Open the Setup Menu on the printer operation panel, select Set Centronics

Interactive then select None. (ÆP. 4 -9 )

Problem 4: Font selected for printing not supported.

Solution: Make sure that the font used in the text of the software application has

been installed correctly. For details, see your software application manual.

The Thickness of Lines Is Different

Problem 1: If you are using Windows XP or Windows 2000, the Fast Graphic Process

setting is enabled.

Solution: In the printer driver open the Finishing sheet, open the Special Settings

dialog box, then click the Fast Graphic Process check box off, and print again. (ÆPrinter driver online Help)

Print Job Results Abnormal

6-9

Page 92

Colors Wrong

Only one color is printing.

Problem 1: Grayscale printing is selected in the printer driver for the print job.

Solution: On the Main tab of the printer driver, select Color for the Color Mode and

try again. (ÆPinter Driver online Help)

Wrong colors are printing.

Problem 1: The printer driver is not performing color adjustment.

Solution: Use the printer driver to adjust the colors with the settings on the Color

Matching or Color tab of the Color Adjustment dialog box. (ÆPinter

Driver online Help)

Problem 2: Colors in the printout do not match the colors on the screen.

Solution: Perform monitor color correction. (ÆMonitor Instructions)

Solution: The color management setting in the software application is not set

correctly. For details, see your software application manual.

Problem 3: Not enough ink is being supplied to the printhead.

Solution: On the printer operation panel, perform Head Cleaning B. (ÆP.6-23)

6-10

Problem 4: If you are using Windows XP or Windows 2000, the Fast Graphic Process

setting is enabled.

Solution: In the printer driver open the Finishing sheet, open the Special Settings

dialog box, then click the Fast Graphic Process check box off, and print again. (ÆPrinter driver online Help)

Error Messages

GARO Error nnnn

Problem 1: A coded error (where “nnnn” is the number) occurred during print job

processing.

Solution: Press the Online button to set the printer online then try to start the print

job again. However, this may not restore normal printing.

Solution: Switch off the printer, wait a few seconds, then switch the printer on again,

and try to start the print job again.

Solution: If normal printing is not restored after following the procedures above,

note the number of the error and call for service.

Replace x Tank

Problem 1: The ink tank of the displayed color (x = Y, M, C, Bk) has run out.

Solution: Replace the color ink tank with a new one. (ÆP.5-2)

x Ink Tank NG

Problem 1: The installed ink tank does not match the color displayed in the message (x

= Y, M, C, Bk) and cannot be used in this printer, or an empty ink tank was

loaded in the slot.

Solution: Read the message and select the correct color ink tank for replacement.

Make sure that the ink tank is installed correctly. (ÆP.5-2)

No x Ink Tank

Problem 1: The ink tank of the displayed color (x= Y, M, C, Bk) is not installed.

Print Job Results Abnormal

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Page 94

Solution: Read the message and select the correct color ink tank for replacement.

Make sure that the ink tank is installed correctly. (ÆP.5-2)

Problem 2: A problem has occurred with the ink tank.

Solution: Install a new ink tank. (ÆP. 5 - 2)

x Ink Check

Problem 1: Ink in the ink tank of the displayed color (x = Y, M, C, Bk) is running low.

Solution: Read the message and select the correct color ink tank for replacement.

Make sure that the new ink tank is installed correctly.

Ext. I/F Error

Problem 1: An error occurred during data transfer at the network interface board.

Solution: Press the Online button. However, the print job data stream cannot be

printed.

Cover Open

Problem 1: The cover named in the second line of the printer operation panel display

is open.

6-12

Solution: Close the appropriate cover.

Media Misfeed

Problem 1: Paper or other print media did not feed.

Solution: Remove the sheet or stack, load it again, then press the Online button.

(ÆP.2-7)

Problem 2: Paper has jammed in the printer.

Solution: Remove the jammed sheet. (ÆP.6-15)

Problem 3: The job is printing from the tray or Cassette 1 with the manual feed lever

raised.

Solution: Lower the manual feed lever. (ÆP.2-15)

Problem 4: Transparency sheet (OHP film) could not feed from the paper cassette.

Solution: Place 1 sheet of plain paper under the bottom transparency, then set the

Troubleshooting

Page 95

transparencies in the paper cassette. (ÆP.2-10)

Problem 5: An extra page (one more than needed for the print job) was not loaded for

manual printing.

Solution: Always load one more sheet than is required for the print job in the tray

when executing a manual print job. (ÆP.2-18)

Service Call

Problem 1: The stopper and tape inside the printer under the back upper cover have

not been removed.

Solution: Switch off the printer, remove the back upper cover, remove the stopper

and tape, then switch the printer on again. (ÆSetup Guide)

Problem 2: A problem has occurred in the printer.

Solution: Switch the printer off. Wait three seconds then switch the printer on again.

Solution: If the procedures above do not restore normal operation of the printer, read

the message, note the message in the lower line of the display, switch the

printer off, and call for service.

Rep. Waste Ink

Problem 1: The waste ink tank is nearly full and requires replacing very soon.

Solution: Call for service.

Install P.head Press Online Key

Problem 1: The printhead is not installed.

Solution: Install the printhead correctly. (ÆSetup Guide)

Printhead NG Press Online Key

Problem 1: The installed printhead cannot be used with this printer.

Solution: Correctly install the printhead designed for this printer. (ÆP.5-10)

No Media:Cass.n

Problem 1: The paper supply in Cassette n (n = 1,2,3) has run out.

Print Job Results Abnormal

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Page 96

Solution: Install the size and type of print media named in the second line of the

display on the operation panel then press the Online button. (ÆP. 2 - 7 )

Problem 2: The Media Size and Media Type set with the printer driver do not match

the Media Size and Media Type set with the operation panel (with the

N2000, set with the cassette.)

Solution: Load paper of the size and type selected for the Media Size and Media

Type selections on the Main tab of the printer driver. On the printer

operation panel, make sure that the Media Size and Media Type settings

for the supply source match the size of the paper, then press the Online button. (ÆP.2-12)

Use NetSpot or the Remote UI to cancel the print job when you want to

release the error and continue with the next print job. The print job cannot

be cancelled with the printer operation panel.

No Media:Manual

Problem 1: Paper could not feed from the tray.

Solution: Load the media in the tray and press the Online button. (ÆP.2-15)

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Media Jam

Problem 1: Paper has jammed in the printer.

Solution: Remove the jammed media and press the Online button. (ÆP.6-15)

Load Media

Problem 1: The printer is waiting for paper or other print media to be loaded in the

tray.

Solution: Load the specified print media in the tray and press the Online button.

(ÆP.2-15)

Remove Media

Problem 1: The printer is waiting for removal of paper or other print media from the

tray.

Solution: Remove the paper or other print media from the tray and press the Online

button. (ÆP.2-15)

Troubleshooting

Page 97

Removing Paper Jams

When a paper jam occurs, the “Media Jam” message is displayed on the

operation panel and the print job stops. Follow the procedure below to check

each location for paper jams and remove the jammed sheets.

Raise the manual feed lever.

Remove the paper cassettes.

If you are using Cassette 2 or Cassette 3, be sure to remove all the paper cassettes.

Removing Paper Jams

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Remove the front upper cover.

If you see paper jammed at the paper exit, use both hands to pull the jammed paper out slowly.

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Troubleshooting

If you see paper jammed at any paper feed slot, use both hands to pull the jammed paper out slowly.

Page 99

Important

If you see paper jammed at the back of the printer where you can access the optional paper cassettes, open the back cover (a) and the back inner cover (b), then remove the jammed paper.

Grasp the knobs on both sides of the back inner covers (b) to open them.

After removing the jammed paper, be sure to close the back covers and back inner covers.

z After you close the back inner covers, push in gently on the knobs on both sides. If

the back inner covers are loose, the paper will not feed smoothly.

Removing Paper Jams

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Important

If you see pieces of torn paper inside the printer, remove the rear upper cover then use both hands to pull the jammed paper to the front of the printer to remove it.

z Never touch the encoder film (a), and try to avoid touching other parts of the

device.

z Try to avoid bending the transparent film (b). z You must pull the jammed paper to the front of the printer. Pulling it straight up

could affect print quality or damage the printer.

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Troubleshooting

Canon N 1000, N 2000 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Notations About Text

Conventions

Illustrations and Screen Examples

Abbreviations

Legal Notice

Safety Warnings and Precautions

Contents

Chapter 1 Before Using the Printer

Chapter 2 Print Media You Can Use

Chapter 3 Printing from Windows

Chapter 4 Using the Operation Panel

Chapter 5 Maintenance

Chapter 6 Troubleshooting

Before Using the Printer

Printer Part Names

Switching the Printer On and Off

Switching the Printer On

Switching the Printer Off

Setting the Printer Online and Offline

Setting the Printer Online

Setting the Printer Offline

Print Media You Can Use

Print Media That Can Be Used

Types of Print Media

Paper Sizes

Maximum Stack Size

Printing Area

Handling Print Media

Loading Paper Cassettes

Loading the Paper Cassette

Selecting the Print Media Size and Type

Loading the Tray

Printing from Windows

Printing

Print Procedure

Canceling a Print Job

Viewing Online Help

Opening Online Help

Using the Operation Panel

What’s On the Operation Panel?

Reading the Display

Using the Operation Panel Buttons

Reading Operation Panel Lamps

Function Menus

Types of Menus

Printer Function Priorities

Menu Flow Summaries

How to Perform Menu Settings

Setting the Printer Online and Offline

Performing Settings

Menu Settings Summary Tables

Setup Menu

Utility Menu

Media Set Menu

Maintenance

Replacing Ink Tanks

When to Replace an Ink Tank

Replacing an Ink Tank

Cleaning the Printer

Replacing the Printhead

How to Replace the Printhead

Troubleshooting

Having a problem?

Printer not Operating Correctly

Cannot Print

Printing Does Not Start

Printing Halts During Print Job

Print Job Results Abnormal

Poor Print Quality

Print Results Do Not Match Print Job Content

Colors Wrong

Other Problems

Error Messages

Removing Paper Jams