Canon MultiPASS 700, MultiPASS 730 Service Manual

MP 700 MP 730

SER VICE MANUAL

Canon

REVISION 0

MultiPASS MP730 H12-2692 120V USA MultiPASS MP730 H12-2696 120V MultiPASS MP700 H12-2702 120V USA MultiPASS MP700 H12-2706 120V CND

CND/LTN

HY8-19B3-000APR. 2003

Application

This manual has been issued by Canon Inc. for qualified persons to learn technical theory, installation, maintenance, and repair of products. This manual covers all localities where the products are sold. For this reason, there may be information in this manual that does not apply to your locality.

Corrections

This manual may contain technical inaccuracies or typographical errors due to improvements or changes in products. When changes occur in applicable products or in the content of this manual, Canon will release technical information as the need arises. In the event of major changes in the contents of this manual, Canon will issue a new editions of this manual.

The following paragraph does not apply to any countries where such provisions are inconsistent with local law.

Trademarks

The product names and company names described in this manual are the registered trademarks of the individual companies.

This manual is copyrighted with all rights reserved. Under the copyright laws, this manual may not be copied, reproduced or translated into another language, in whole or in part, without the written consent of Canon Inc.

DTP System

The data contained on this manual were created using Windows 2000® computers. Document creation and page layout were performed using Adobe® PageMaker® 6.5. Logos and illustrations were created using Adobe® Illustrator® 9.0.

I. MEANING OF MARKS

The marks used in this manual have the following meanings.

Mark Meaning

States a precaution to be taken to prevent danger to personnel, damage to the product, or damage to electronic components by discharge of static electricity. for example.

States a precaution to be taken to prevent damage to electronic components by electrostatic discharge.

If the following mark is used, following the directions given.

NOTE

REFERENC

Informs you of fire-related cautions.

Informs you that the plug must be removed from the power outlet before starting an operation.

Gives useful information to understand descriptions.

Indicates sections to be read to obtain more detailed information.

II. ABOUT THIS MANUAL

This manual is divided into five parts, and contains information required for servicing the product.

Chapter 1: General Description

This part explains product specifications and the how to service the unit safely. It is very important, so please read it.

Chapter 2: Technical Reference

This part explains the technical theory the product.

Chapter 3: Assembly and Disassembly

This part explains the assembly and disassembly of the product.

Chapter 4: Maintenance and Service

This part explains how to maintain the products for adjustment and troubleshooting and service operations and service switches.

Chapter 5: Appendix

This part explains the informations of the optional products and user data flow.

•For more details of user operations and user reports, see the separate volume of USER'S GUIDE.

REFERENC

•Detailed description of each SSSW/parameter is not given in this manual except the new SSSWs/parameters added to this model.See G3 Facsimile Service Data Handbook (supplied separately) for details them.

•See the G3/G4 Facsimile Error Code List (Rev.2, supplied separately) for details of the error codes not shown in this manual.

III. REVISION HISTORY

REVISION CONTENT

0 Original

III

IV. TABLE OF CONTENTS

Page 1-1 1. FEATURES 1-1 1.1 Overview 1-2 2. SPECIFICATIONS 1-2 2.1 General Specification 1-2 2.2 Communication Specification (MP730 only) 1-4 2.3 Color Communication Specification (MP730 only) 1-5 2.4 Scanning Specification 1-7 2.5 Printer Specification 1-11 2.6 Copy Specification 1-12 2.7 Photo Print Specification 1-13 2.8 Function 1-15 3. OVERVIEW 1-15 3.1 External View 1-16 3.2 Operation Panel 1-17 3.3 Consumables 1-17 3.3.1 Ink tanks 1-18 3.3.2 Print Media

Chapter 1: General Description

Chapter 2: Technical Reference

2-1 1. COMPONENT LAYOUT 2-4 2. SCANNING SECTION 2-6 3. PRINTER SECTION 2-6 3.1 Printer Mechanical Section 2-6 3.1.1 Carriage section 2-7 3.1.2 Purge section 2-7 3.1.3 Paper feed section 2-8 3.2 About the Ink Sensor 2-9 3.3 Cleaning Mode and Suction Amount 2-10 4. NEW FUNCTION

Chapter 3: Assembly and Disassembly

3-1 1.ATTENTION TO BE PAID DURING ASSEMBLY/DISASSEMBLY 3-1 1.1 Safety Cautions 3-2 1.2 General Cautions 3-3 1.3 Product-Inherent Cautions 3-3 1.3.1 Prevention of ink-soiling 3-3 1.3.2 Conductivity of the ink 3-4 1.3.3 Caution when replacing the SPCNT board 3-5 1.3.4 Caution when replacing the ROM 3-6 1.3.5 Removal of red screws prohibited 3-6 1.3.6 Caution when release the carriage lock

3-7 1.3.7 Caution when handling the carriage encoder film 3-7 1.3.8 Caution when replacing the waste ink absorber 3-8 1.4 All Clear (Action in the Event of Abnormality) 3-8 1.5 Shipping the Main Unit 3-9 2. DISASSEMBLY/ASSEMBLY 3-9 2.1 Disassembly Procedure 3-9 2.1.1 SPCNT board (Replacing the ROM), NCU board 3-12 2.1.2 Operation panel unit 3-13 2.1.3 Contact sensor 3-17 2.1.4 Print and ASF ass’y 3-22 2.1.5 Power supply unit 3-23 2.1.6 Separation unit, Separation guide (MP730 only)

Chapter 4: Maintenance and Service

4-1 1. MAINTENANCE LIST 4-1 1.1 Consumables 4-1 1.2 Cleaning 4-2 1.3 Periodic Inspection 4-2 1.4 Periodic Replacement Parts 4-2 1.5 Adjustment Items 4-3 1.6 General Tools 4-3 1.7 Special Tools 4-4 2. HOW TO CLEAN PARTS 4-4 2.1 Main Unit Outer Covers 4-4 2.2 Pickup/Separation Roller (MP730 only) 4-4 2.3 Document U-Turn/Feed/Eject Roller (MP730 only) 4-4 2.4 Separation Guide (MP730 only) 4-4 2.5 Document Guide Sheet (MP730 only) 4-4 2.6 Document Glass 4-4 2.7 White Sheet Area 4-4 2.8 Printer Platen 4-6 3. ADJUSTMENT 4-6 3.1 CS LED Lights-on Duration Adjustment 4-7 3.2 When Adjustment of the Print Head Position is Required 4-10 4. TROUBLESHOOTING 4-10 4.1 Troubleshooting Index 4-12 4.2 Error Shown on the Display 4-12 4.2.1 User error message 4-17 4.2.2 Error codes 4-26 4.3 Errors not Shown on the Display 4-26 4.3.1 General errors 4-27 4.3.2 Printing problems 4-29 4.3.3 Scanning problems 4-30 4.3.4 Memory card problem 4-31 4.3.5 Test mode function problems

4-32 4.4 Processing Communication Problems 4-32 4.4.1 Initial identification of problems 4-33 4.4.2 Procedures for processing communication problems 4-36 5. SERVICE SWITCHES 4-36 5.1 Hardware Switches 4-36 5.2 Service Data Setting 4-38 5.3 Service Data Registration/Setting Method 4-39 5.4 Service Data Flowchart 4-46 5.5 Explanation of Service Data 4-47 6. TEST FUNCTIONS 4-47 6.1 User Test Print Functions 4-47 6.1.1 Nozzle check pattern 4-48 6.2 Service Test Functions 4-48 6.2.1 Test mode overview 4-49 6.2.2 Test mode flowchart 4-50 6.2.3 D-RAM tests 4-50 6.2.4 CS tests 4-51 6.2.5 PRINT test 4-52 6.2.6 Modem and NCU tests 4-55 6.2.7 Faculty tests 4-58 6.2.8 PRINTER tests 4-59 7. SERVICE REPORT 4-59 7.1 Report Output Function 4-59 7.1.1 User report output functions 4-61 7.1.2 Service report output functions 4-74 8. WIRING DIAGRAM 4-74 8.1 Wiring Diagram

Chapter 5: Technical Reference

5-1 1. INSTALLATION 5-1 1.1 Setting Up 5-1 1.2 Checking Operation 5-2 2. USER DATA FLOW 5-2 2.1 Menu Flow in Each Mode 5-3 2.2 Name Flow in Each Mode 5-3 2.2.1 Special copy name flow 5-3 2.2.2 Maintenance name flow 5-4 2.2.3 User data name flow 5-8 2.2.4 Receive mode name flow 5-8 2.2.5 Memory reference name flow 5-8 2.2.6 Reports/Lists name flow 5-9 2.2.7 Photo print mode name flow 5-10 2.2.8 VIVID photo print mode name flow 5-10 2.2.9 Print photo date name flow

Chapter 1

General Description

MultiPASS MP730/MP700 Chapter 1: General Description

1. FEATURES

1.1 Overview

This product is a G3 facsimile based on the ITU-T recommendations. It can be used in telephone networks.

Picture Quality Color Printer

High quality printing can be accomplished with the Canon Bubble Jet (BJ) method using the maximum 4800 dpi x 1200 dpi resolution. Various media can be printed at high speed which is maximum 22 pages/minute in black and white or 14 pages/minute in color.

Plain paper fax which can transmit/receive in color (MP730 only)

Conforming to ITU-T recommendations, this fax is able to transmit/receive in color. Due to containing extremely high-speed 33.6 kbps modems, transmission time can be shortened. Pictures and photographs can both be send and received clearly by UHQ (Ultra High quality), Canon’s vivid image processing technology. Up to 30 letter, legal and A4 size sheets, can be set in the ADF. 10 one-touch dial entries and 100 speed dial entries can be registered, and group dial and broadcasting transmission can also be done. When paper and ink run out, the data is saved to memory, so there is no worry.

Out-of-Ink Function

This machine has a function which detects when ink has run out. The presence/absence of ink in the ink chamber is detected by reflecting ink sensor.

Copy Function

This machine can be used as a copier which achieves the recording resolution of 600 dpi x 600 dpi for black and white copying or 1200 dpi x 1200 dpi for color copying.

Full Color & 256 Gradation Grayscale Scanner

Using MP Toolbox or MP Drivers (ScanGear and WIA driver), full color and 256-gradation grayscale images with a quality of 25-9600 dpi can be read into a computer.

PC Fax (MP730 only)

By connecting this machine to a computer, a fax can be transmitted from the included MultiPASS Suite or from a Windows application. (Cannot be receive)

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MultiPASS MP730/MP700 Chapter 1: General Description

2. SPECIFICATIONS

2.1 General Specification

Type

Desktop

Power source

AC 120-127 V, 60 Hz

Power consumption

Standby Approx. 10.6 W (MP730)

Approx. 8.6 W (MP700)

Max. Approx. 50.8 W(MP730)

Approx. 42.1 W(MP700)

Envir onmental conditions

Temperatur e 59-81.5 ° F (15-27.5 ° C) Humidity 20-80 %RH

Operating noise

Measured in accordance with ISO standards Standby 35 dB(A) or less Operating 55 dB(A) or less

Dimensions (W x D x H)

17.28” x 19.53” x 12.83” (439 mm x 496 mm x 326 mm) (MP730)

17.28” x 19.53” x 10” (439 mm x 496 mm x 253 mm) (MP700) Not including trays

Weight

Approx. 28.2 lb. (12.8 kg) (MP730) Approx. 24 lb. (10.9 kg) (MP700)

2.2 Communication Specification (MP730 only)

Applicable lines

PSTN (Public Switched Telephone Network)

Applicable Services

DRPD (Distinctive Ring Pattern Detection)

Handset

None

Transmission method

Half-duplex

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MultiPASS MP730/MP700 Chapter 1: General Description

Transmission control protocol

ITU-T T.30 binary protocol ITU-T V.8 protocol, V.34 protocol

Modulation method

G3 image signals ITU-T V.27ter (4.8k, 2.4k bps)

ITU-T V.29 (9.6k, 7.2k bps) ITU-T V.17 (14.4k, 12.0k, TC9.6k, TC7.2k bps) ITU-T V.34 (33.6k, 31.2k, 28.8k, 26.4k, 24.0k, 21.6k, 19.2k,

16.8k, 14.4k, 12.0k, 9.6k, 7.2k, 4.8k, 2.4k bps)

G3 procedure signals ITU-T V.21 (No. 2) (300 bps)

ITU-T V.8 300 bps ITU-T V.34 1200 bps, 600 bps

Coding method

Black/white MH, MR, MMR, JBIG Color JPEG

Error correction

ITU-T ECM

Time required for transmission protocol Mode Pre-message

Post-message

protocol protocol protocol

(between pages) (after pages)

V.8/V.34 approx.6 sec. approx.1 sec. approx.1 sec. T.30 approx.12 sec. approx.4 sec. approx.3.5 sec.

*1 Time from when other facsimile is connected to the line until image transmission begins. *2 Post-message (between pages): Time from after one document has been sent until transmission of the next document starts if several pages are transmitted. *3 Post-message (after last pages): Time from after image transmission is completed until line is switched from facsimile to telephone.

Minimum transmission time

10 msec.(G3), 0 msec.(G3, ECM)

Transmission output level

From -8 to -15 dBm

Receive input level

From -3 to -43 dBm

Modem IC

CONEXANT FM336Plus

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MultiPASS MP730/MP700 Chapter 1: General Description

2.3 Color Communication Specification (MP730 only)

ITU-T recommendation

ITU-T T.4 ANNEX E (JPEG Header) ITU-T T.30 ANNEX E (JPEG Color Fax) ITU-T T.42 (Color space for Color Fax) ITU-T T.81 (JPEG)

Scanning document size

Printing paper size

Resolution

200 dpi x 200 dpi

Picture element

8 bit

Coding

JPEG

Color space

CIE LAB

Illuminant data

CIE standard illuminant D50

Sub sample

4:1:1 (=Lab)

Color number

24 bit

Resolution

Standard, Fine

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MultiPASS MP730/MP700 Chapter 1: General Description

2.4 Scanning Specification

Type

Book Sheet (MP730 only)

ADF capacity (MP730 only)

Max.35 sheets (Letter, A4) Max.30 sheets (Legal)

Effective scanning width

Letter/Legal 8.42” (214 mm) A4 8.19” (208 mm)

Scanning method

Color contact image sensor scanning method

Scanning speed Mode Scanning speed

Text/Gray scale 5.3 sec./page Color 15.9 sec./page

Scanner gradations

Gray scale 8 bit, 256 gradations Color R,G,B (8 bit each) full color capability

TWAIN/WIA

Yes

Scanning density adjustment

9 density level

Image mode

Halftone (PHOTO mode)

Halftone (fax and copy)

64-gradations error diffusion system (UHQ)

Prescan

Yes

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MultiPASS MP730/MP700 Chapter 1: General Description

Document dimensions (W x L)

MP730

ADF Maximum 8.50” x 39.3” (216 mm x 1000 mm) ADF Minimum 5.83” x 4.13” (148 mm x 105 mm) Document glass 8.50” x 11.7” (216 mm x 297 mm)

MP700

Document glass 8.50” x 14.0” (216 mm x 356 mm)

Document thickness

ADF 0.002- 0.005” (0.06- 0.13 mm)

(50 -90 g/m

)

Document glass 0.79” (20 mm)

Scanning range

Max.0.16" (Max.4.0 mm) Max.0.16" (Max.4.0 mm)

MP700, lagal-size: Max.0.31" (Max.8.0 mm)

Color fax: Max.0.24" (Max.6.0 mm)**

Max.0.18" (Max.4.5 mm)

Letter/Legal/A4*

Max.0.18" (Max.4.5 mm)

* When using legal-size documents with the MP730, load them into the ADF. ** MP730 only

Figure 1-1 Scanning Range

Document scanning width “A4/Letter” is set in service data #1 SSSW SW06, bit4.

NOTE

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MultiPASS MP730/MP700 Chapter 1: General Description

2.5 Printer Specification

Print method

Bubble-jet ink on-demand

BJ cartridge

Struct ure Detachable ink tanks for each color and BK/CL(M, C, Y) integrated head Printhead BK: 320 nozzles, 2-column vertical array

CL: 512 nozzles/color, 4-column v e rtical array/color(M, C )

256 nozzles, 2-column vertical array (Y)

Ink colors Pigment BK, dyes C, M, Y

Ink tank

Product name BCI-3eBK/BCI-3eC/BCI-3eM/BCI-3eY Product code F47-3131/F47-3141/F47-3151/F47-3161 Weight BK: 32 g

CL(C, M, Y): 11 g

Ink detection

Optical LOW-ink sense

Printing speed

Black Approx.22 pages/minute Color Approx.14 pages/minute

Printing resolution

4800 dpi x 1200 dpi

Paper output tray stacking

Approx.50 sheet (when using the recommended paper)

Paper tray

Paper supply method ASF (Automatic Sheet Feeder) Number of paper tray 1 tray: Letter/Legal/A4 (Universal) Paper capacity Approx.150 sheets (Max.0.51” (13 mm) thickness)

Borderless print

Yes

Quiet print mode

Yes

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MultiPASS MP730/MP700 Chapter 1: General Description

2.6 Copy Specification

Color copy

Yes

Multiple copy

99 copies

Copy mode

Black/white DRAFT, TEXT, PHOTO Color FAST, NORMAL, FINE

Min.2 sheets, Max.6 sheets

e = 0.20" (5.0 mm)

Copy resolution

Black/white 600 dpi x 600 dpi Color 1200 dpi x 1200 dpi

Copy magnification ratio

25 to 400 %

Fixed ratio

Max.(400%), 4” x 6”->LTR(212%), A4->LTR(95%), LGL->LTR(78%), Min.(25%)

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MultiPASS MP730/MP700 Chapter 1: General Description

2.7 Photo Print Specification

Interface

Card slot

Compatible memory cards

Compact flash (type I, type II) Smart media Memory stick SD memory card multimedia card

Incompatible memory cards

Microdrive memory card Smart media (less than 2MB)

Layout

Plain paper (Letter/A4) With/without borders, inde x (max.70 frames) Photo Paper Pro (Letter/A4) With/without borders, inde x (max.70 frames) Photo Paper Pro (Card) With borders, index (max.15 frames)

Features

Date printing Vivid photo printing DPOF function-compatible

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MultiPASS MP730/MP700 Chapter 1: General Description

2.8 Function

Dialling

Manual dialling Numeric button Auto dialling Max.120 digits

One-touch: 10, Coded speed: 100, Numeric button: 1 Group dialling Max.109 locations Redial Numeric button redial function (Max.120 digits)

Transmission

Broadcast transmission Max.111 locations (One-touch: 10, Coded speed: 100,

Numeric button: 1) Delayed Tx None Confident i al Tx None Relay broadcasting originating None Relay broadcasting None Polling Tx None Dual access Yes (Max.30 reservations)

Reception

FAX/TEL switching Yes Method CNG detection Message None Pseudo CI None Pseudo ring Yes Pseudo ring back tone Yes Reduction setting for Rx Yes Automatic reduction Yes (100-70%) Built in answering machine None Answering machine connection Yes (Telephone answering priority type) Remote Rx Yes (Remote ID method) Memory lock Rx None Rx printing in reverse order None Confidential Rx None Polling Rx Yes

Memory backup

Backup contents Dial reg istration data, User data, Service data, Time, etc. Backup IC 256 kbit SRAM Backup device Lithium battery DC 3.0V/220 mAh Battery life Approx.5 years

Image data backup

None

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MultiPASS MP730/MP700 Chapter 1: General Description

Image memory

Approx 4.0 MB

Activity management

a) User report

Activity management report (Every 20 communications) Activity report (Tx/Rx) One-touch speed dialling list Coded speed dialling list Group dialling list Memory clear list User’s data list Document memory list Multi activity report

b) Service report

System data list System damp list

Others

Closed network None Direct mail prevention None Memory box None Forward transmission None Transmitting terminal ID Yes Time/date Management data Year/month/day/hour/minute (24 hours display) Precision ±90 sec. per month Display 20 digits x 2 row Completion stamp None Program button None Hook button Yes Telephone exchange function None Speaker phone None Demo print function None Help f unction None

1-14

3. OVERVIEW

3.1 External View

MultiPASS MP730/MP700 Chapter 1: General Description

Figure 1-5 External View

1-15

MultiPASS MP730/MP700 Chapter 1: General Description

3.2 Operation Panel

Figure 1-6 Operation Panel 1

1-16

MultiPASS MP730/MP700 Chapter 1: General Description

3.3 Consumables

3.3.1 Ink tanks

There are four ink tanks: Black ink tank <BCI-3eBK> Cyan ink tank <BCI-3eC> Magenta ink tank <BCI-3eM> Yellow ink tank <BCI-3eY>

Figure 1-7 Operation Panel 2

1-17

MultiPASS MP730/MP700 Chapter 1: General Description

3.3.2 Print Media

Plain paper

You can use normal photocopy paper, Canon Bubble Jet paper (LC-301), or Canon Super White paper (SW-101).

Envelopes

You can use U.S. Commercial No. 10, and European DL.

• You cannot load envelopes of other sizes than those abov e.

• Do not use envelopes with double flaps or pressure seals as these do not feed properly.

• Do not use envelopes made with embossed or treated surfaces as print quality will deteriorate.

High Resolution Paper HR-101N

This type of paper provides better color reproduction than plain paper. It is suitable for printing business documents that feature graphics, and for photographs.

Glossy Photo Paper GP-301/GP-301N

This media is thicker than High Resolution Paper and has a glossy printing surface to produce printouts close to photograph quality. This paper is suitable for borderless printing.

Matte Photo Paper MP-101

This is a matte water-resistant paper and provides superior color reproduction. It is suitable for a variety of printing purposes such as paper crafts, calendars and matt photos.

Photo Paper Plus Glossy PP-101

This is a thick paper with a glossy water-resistant coating and provides superior color reproduction. It is ideal for printing high-quality photographs.

Photo Paper Pro PR-101

This is thick paper with a treated surface that enhances gloss and provides superior color reproduction. It is ideal for printing high-quality photographs. Also, by using borderless printing, you can print without any white borders.

Photo Paper Pro PC-101S

This card-size paper for printing photographs is made of the same material as Photo Paper Pro (PR-101). By printing the image beyond the perforations, you can then trim the borders to produce a photograph without any white borders.

Transparencies CF-102

This film is ideal for printing presentation material for use with overhead projectors.

T -Shirt Transfers TR-201

This paper is used to produce iron-on transfers.

1-18

Chapter 2

Technical Reference

MultiPASS MP730/MP700 Chapter 2: Technical Reference

1. COMPONENT LAYOUT

The parts layout of this machine consists of the scanning assembly.

U-turn roller

Document pickup roller

Separation roller

Document feed roller

Document eject roller

Document feed motor

Flatbed motor

Pickup roller

ASF motor

Paper feed motor

Carriage belt

Contact sensor drive belt

Figure 2-1 Mechanical Layout

Carriage motor

Paper eject roller

Paper feed roller

2-1

+ 124 hidden pages