This manual has been issued by Canon Inc. for qualified persons to learn technical theory, installation, maintenance, and repair
of products.
This manual covers all localities where the products are sold. For this reason, there may be information in this manual that does
not apply to your locality.
Corrections
This manual may contain technical inaccuracies or typographical errors due to improvements or changes in products.
When changes occur in applicable products or in the contents of this manual, Canon will release technical information as the
need arises. In the event of major changes in the contents of this manual over a long or short period, Canon will issue a new
edition of this manual.
The following paragraph does not apply to any countries where such provisions are inconsistent with local law.
Trademarks
The product names and company names used in this manual are the registered trademarks of the individual companies.
Copyright
The copyright of this document belongs to Canon Inc. This document may not be copied, reproduced or translated into another
language, in whole or in part, without the prior consent of Canon Inc.
Copyright CANON INC. 2017
Caution
Use of this manual should be strictly supervised to avoid disclosure of confidential information.
Explanation of Symbols
The following symbols are used throughout this Service Manual.
SymbolsExplanationSymbolsExplanation
Check.
Remove the claw.
Check visually.
Check a sound.Push the part.
Insert the claw.
1x
1x
1x
1x
1x
1x
1x
1x
Introduction
SymbolsExplanationSymbolsExplanation
Disconnect the connector.Connect the power cable.
Connect the connector.Disconnect the power cable.
Remove the cable/wire from the
cable guide or wire saddle.
Install the cable/wire to the cable
guide or wire saddle.
Remove the screw.
Install the screw.
Cleaning is needed.Measurement is needed.
The following rules apply throughout this Service Manual:
1. Each chapter contains sections explaining the purpose of specific functions and the relationship between electrical and
mechanical systems with reference to the timing of operation.
In the diagrams, represents the path of mechanical drive; where a signal name accompanies the symbol, the arrow
indicates the direction of the electric signal.
The expression "turn on the power" means flipping on the power switch, closing the front door, and closing the delivery unit
door, which results in supplying the machine with power.
2. In the digital circuits, '1' is used to indicate that the voltage level of a given signal is "High", while '0' is used to indicate "Low".
(The voltage value, however, differs from circuit to circuit.) In addition, the asterisk (*) as in "DRMD*" indicates that the DRMD
signal goes on when '0'.
In practically all cases, the internal mechanisms of a microprocessor cannot be checked in the field. Therefore, the operations
of the microprocessors used in the machines are not discussed: they are explained in terms of from sensors to the input of
the DC controller PCB and from the output of the DC controller PCB to the loads.
The descriptions in this Service Manual are subject to change without notice for product improvement or other purposes, and
major changes will be communicated in the form of Service Information bulletins.
All service persons are expected to have a good understanding of the contents of this Service Manual and all relevant Service
Information bulletins and be able to identify and isolate faults in the machine.
Specifications of Host Machine.............................................................................................................. 7
Paper type............................................................................................................................................8
Paper size............................................................................................................................................ 9
Parts Name....................................................................................................................................... 10
5. Parts Replacement and Cleaning................................................................. 76
List of Parts....................................................................................................................................... 77
Major Units......................................................................................................................................... 77
Layout Drawing of Electrical Components.............................................................................................79
Since radiation emitted inside this machine is completely confined with protective housings and external covers, the laser beam
cannot escape from the machine during any phase of normal use by users.
Therefore, this machine is classified as a Class 1 laser product under the international standard IEC60825-1 that is regarded as
safe during normal use.
How to Handle the Laser Scanner Unit
This machine is classified as a Class 1 laser product.
However, the laser scanner unit contains source of Class 3B laser beam and exposure to the beam may cause eye injuries.
Therefore, be sure not to disassemble the laser scanner unit. No adjustment can be made to the laser scanner unit in the machine
in the field.
The label shown in the following figure is affixed on the laser scanner unit.
Dieses Gerät ist der Klasse 1 der Laserprodukte zugeordnet.
Allerdings enthält die Laserscannereinheit eine Laserstrahlquelle der Klasse 3B, die Augenschäden verursachen kann, wenn
man in diesen Strahl blickt.
Deshalb darf die Laserscannereinheit nicht zerlegt werden. An der Laserscannereinheit kann keine Justage vor Ort vorgenommen
werden.
Der in folgendem Bild dargestellte Aufkleber ist auf der Laserscannereinheit angebracht.
Toner Safety
About Toner
Toner is a nontoxic matter composed of plastic, iron and a trace of pigments.
CAUTION:
Never throw toner in flames to avoid explosion.
Handling Adhered Toner
• Use dry tissue paper to wipe off toner adhered to skin or clothes and wash in water.
• Never use warm water for cleaning up toner to prevent toner particles from being gelated to soak into fibers permanently.
• Toner particles are reactive with vinyl polymers. Avoid contacting these materials.
2
Notes When Handling a Lithium Battery
Dispose of used batteries according to the instructions.
CAUTION:
Risk of explosion if battery is replaced by an incorrect type.
The following warnings are given to comply with Safety Principles (EN60950-1).
CAUTION:
Wenn mit dem falschen Typ ausgewechselt, besteht Explosionsgefahr.
Gebrauchte Batterien gemäß der Anleitung beseitigen.
Safety Precautions
Notes on Assembly/Disassembly
Follow the items below to assemble/disassemble the device.
1. Disconnect the power plug to avoid any potential dangers during assembling/disassembling works.
2. If not specially instructed, reverse the order of disassembly to reinstall.
3. Ensure to use the right screw type (length, diameter, etc.) at the right position when assembling.
4. To keep electric conduction, binding screws with washers are used to attach the grounding wire and the varistor. Ensure to
use the right screw type when assembling.
5. Unless it is specially needed, do not operate the device with some parts removed.
6. Never remove the paint-locked screws when disassembling.
Parts Name......................................... 10
Product Lineup
Host Machine
MF735Cdw /MF735Cx
CopyYes
PrintYes
FaxYes
Remote UIYes
ADF2-sided scanning
2-sided printingYes
Control Panel5 inch Touch Panel
NFCYes
Backup of counterYes
MEAP-
NetworkYes
Wireless LANYes
1. Product Overview
PDL
MF735Cdw / MF735Cx
PSYes
PCLYes
Option
NameDescription
Cassette Feeding Module-AF1550 sheets (80 g/m2) of paper can be placed
Copy Card Reader Attachment-J1Except KOR model
Copy Control Interface Kit-C1Except KOR model
Copy Card Reader-F1Except KOR model
MiCARD Attachment Kit-B1Attachment kit for MiCARD Reader
Except KOR model
HANDSET KIT 3 Long cord Cool WhiteAE model only
TELEPHONE 6 KIT Long cord Cool WhiteEUR/TWN model only
Barcode Printing Kit-E1Except KOR model
Send PDF Security Feature Set-E1
5
1. Product Overview
Features
Middle Class A4/LTR Color Laser MFP
1. Improved Control Panel operability
Improved operability by adopting the Large 5 inch Color Touch Panel.
2. 1-path simultaneous duplex reading
Increased productivity in 2-sided original reading by adopting the 1-path ADF (Scan, Send, Copy).
3. Support for mobile print
Printing from smartphones, tablets and PCs via an application such as Apple AirPrint, proprietary application, Google Cloud
Print and Mopria Print becomes available.
4. Support for wireless LAN
Communication via mobile device and wireless LAN becomes available by connecting a wireless LAN router to the network
to which this machine is connected.
5. NFC (Near Field Communication)
Printing can be performed by touching a mobile device where Canon PRINT Business is installed.
6
Specifications
Specifications of Host Machine
ItemSpecification / Function
CopyboardFixed
Device InstallationDesktop
Light sourceLED (RGB)
PhotoreceptorOPC drum (φ24)
Image scanningCIS (color)
Light exposure methodLaser beam exposure
Charging methodRoller charging
Developing methodContact development
Transfer methodPrimary transfer: Sequential 4 colors transfer to Intermediate Transfer Belt
Secondary transfer: 4-color batch transfer onto the transfer material by the Transfer Roller
Allowable humidity20 to 80% in relative humidity (no condensation)
Power ratingRated input voltage:
Maximum power consumption
Average power at operation 120 V : Approx. 520 W
Average power at standby120 V : Approx. 20.6 W
Average power at sleep
mode
Power consumption at Main
Power Switch OFF
Dimensions (W x D x H)471 × 469 × 460 mm
Weight
(Excluding toner cartridges)
Cassette: 250 sheets (60 to 90 g/m2)
Option: 550 sheets (60 to 90 g/m2)
50 sheets (60 to 90 g/m2)
150 sheets (75 g/m2)
10 to 30 deg C
120 V system: 120 to 127 V (60Hz)
200 V system: 220 to 240 V (50/60Hz)
1500 W or lower
230 V : Approx. 560 W
230 V : Approx. 17.7 W
Approx. 1.0 W
0.3 W or lower
Approx. 26.5 kg
*1 : Warm-up time is an interval between when the machine is turned ON and when the main screen appears on the display.
Warm-up time may vary depending on the use conditions and environment of the machine.
*2 : Time for recovery from sleep to standby.
*3 : The print speed may become lower depending on the settings such as output resolution, paper size, type, orientation, and
number of sheets printed. In the case of 2-sided printing, 1 page on the front side and 1 page on the back side are output as
1 sheet.
*4 : The actual stack capacity varies depending on the site environment and the type of paper used.
Paper type
(Yes: Pickup possible -: Pickup not possible)
Type of paperPaper set-
tings in this
machine
Thin paper60 to 70 g/m2Thin 1YesYesYes
60 g/m2Thin 2 *1YesYesYes
52 to 59 g/m2Thin 3Yes--
Recycled60 to 75 g/m2Recycled 1YesYesYes
71 to 82 g/m2Recycled 2YesYesYes
Color71 to 82 g/m2ColorYesYesYes
Plain71 to 82 g/m2Plain 1YesYesYes
83 to 90 g/m2Plain 2YesYesYes
Heavy paper91 to 119 g/m2Heavy 1YesYesYes
120 to 128 g/m2Heavy 2YesYesYes
Standard Cassette/
Cassette Feeding
Module-AF1 (option)
Multi-purpose TrayAuto 2-sided printing
8
1. Product Overview
Type of paperPaper set-
tings in this
machine
Heavy paper
Coated100 to 120 g/m2Coated 1YesYesYes
Label paperLabel paperYesYes-
Envelope (Nagagata 3, Yougatanaga 3,
C5)
Envelope (COM10, Monarch, DL)Envelope 2YesYes-
129 to 163 g/m2Heavy 3YesYesYes
121 to 150 g/m2Coated 2YesYesYes
151 to 200 g/m2Coated 3YesYesYes
Envelope 1YesYes-
Standard Cassette/
Cassette Feeding
Module-AF1 (option)
Multi-purpose TrayAuto 2-sided printing
*1: When the paper of 60 g/m2 is curled while <Thin 1> is set, select <Thin 2>.
Paper size
(Yes: Pickup possible -: Pickup not possible)
Paper sizeStandard Cassette/
Cassette Feeding Mod-
ule-AF1 (option)
A4210.0 mm x 297.0 mmYesYesYes
B5182.0 mm x 257.0 mmYesYesYes
A5148.0 mm x 210.0 mmYesYes-
LGL215.9 mm x 355.6 mmYesYesYes
LTR215.9 mm x 279.4 mmYesYesYes
STMT139.7 mm x 215.9 mmYesYes-
EXEC184.2 mm x 266.7 mmYesYesYes
OFFICIO*4215.9 mm x 317.5 mmYesYesYes
B-OFFICIO*4216 mm x 355 mmYesYesYes
M-OFFICIO*4216 mm x 341 mmYesYesYes
G-LTR*4203.2 mm x 266.7 mmYesYesYes
G-LGL*4203.2 mm x 330.2 mmYesYesYes
FLSC215.9 mm x 330.2 mmYesYesYes
AFLS*4206 mm x 338 mmYesYesYes
Indian LGL*4215.0 mm x 345.0 mmYesYes-
Envelope No.10
(COM10)
Envelope Monarch98.4 mm x 190.5 mmYesYes-
Envelope C5162.0 mm x 229.0 mmYesYes-
Envelope DL110.0 mm x 220.0 mmYesYes-
Custom paper-Yes *1Yes *2Yes *3
104.7 mm x 241.3 mmYesYes-
Multi-purpose TrayAuto 2-sided printing
*1: 100 × 148 mm to 215.9 × 355.6 mm
*2: 676.2 × 127 mm to 215.9 × 355.6 mm
*3: 176 × 250 mm to 215.9 × 355.6 mm
*4: Only when the user-defined size is configured on the driver
9
Parts Name
[1]
[3]
[2]
[5]
[6]
[7]
[8]
[10]
[9]
[4]
[11]
[12]
[13]
[5]
External view
■ Front side of the machine
1. Product Overview
No.NameNo.Name
1Feeder8Power Switch
2USB port (for USB device)9Front Cover
3Delivery Stopper10Pickup Cassette
4Speaker11Multi-purpose Tray
5Handle for carrying12Copyboard Glass
6Control Panel13Ventilation hole
7Delivery Tray
10
■ Rear side of the machine
[2]
[4]
[5]
[6]
[7]
[8]
[9]
[3]
[1]
[1]
1. Product Overview
No.NameNo.Name
1Rear Cover6LAN Port
2Rating name plate label7Terminal for Handset
3Power Socket8Terminal for external telephone
4USB port (for USB device)9Terminal for telephone line
This machine is roughly composed of the following six blocks.
• Original Exposure/Feed System
• Laser Exposure System
• Controller System
• Image Formation System
• Pickup Feed System
• Fixing System
2. Technical Explanation (Device)
16
UN40
CIS
SR11
M5
2. Technical Explanation (Device)
Original Exposure/Feed System
Original Exposure System
■ Functional Configuration
Description
The original on the Copyboard Glass is read by moving the Contact Image Sensor (CIS) by rotating the Reader Motor based on
the drive signal from the Main Controller PCB.
When using the ADF, the original is read by feeding it using the ADF, without moving the Contact Image Sensor.
Simultaneous duplex scanning models have 2 Contact Image Sensors, and the front and back sides of paper are scanned at the
same time with one feed of the paper.
* This model is not included in the lineup of some of the series. (Reference: “Product Lineup” on page 5)
■ Specifications
Description
ItemSpecification/Function
Photo conductorLED
Reading resolution600 dpi x 600 dpi
Number of gradations256 gradations
Magnification ratio25 % to 400 % (in 1% increment)
Reading Sensor1 line
Original size detectionNone
■ Major Components
Description
SymbolName
M5Reader Motor
CISContact Image Sensor
SR11CIS HP Sensor
UN40Connecting Relay PCB
■ Dust Detection Control
Overview
Presence/absence of dust on the Stream Reading Glass is detected when an original is read. In accordance with the detection
result, the original reading position is changed or image correction is performed to prevent the dust from being printed on the
image.
17
BAC
0.5 mm
0.5 mm
2. Technical Explanation (Device)
Control of dust detection consists of the following two items:
• Dust detection correction
• Dust detection evasion
Execution Condition/Timing
Dust detection correction
During the period of time from the moment when the original of a stream reading job arrives just before the reading position
to the moment when reading of the original is completed (for each page)
Dust detection evasion
When a job starts
Description
Dust detection correction
If dust on the Stream Reading Glass is detected, the image is corrected to prevent the dust from being printed.
1. Before the original arrives, the White Plate is read through the Stream Reading Glass, and points where dust may exist
are detected.
2. The leading edge of the original is detected.
3. The detection results before and after the leading edge of the original appears on the Stream Reading Glass are
compared. If dust does not exist at the dust point detected in step 1, it is judged to be dust on the White Plate and dust
correction is not performed. If dust exists at the point detected in step 1, it is judged to be dust on the Stream Reading
Glass and dust correction is performed.
Dust detection evasion
If dust is detected when the last job paper is read, the reading position of the next stream reading job is changed in order to
avoid the dust.
The amount of adjustment for dust evasion is -0.5 mm (B), 0 mm (A), and +0.5 mm (C).
Each time dust is detected when reading the last paper of a stream reading job, the CIS moves to the three positions in the
order shown below.
A -> B -> C -> A ->
NOTE:
In the case of simultaneous duplex scanning models, this control is applied only to reading of the front side where the CIS can be
moved.
If any of the following conditions is detected 6 times in a row, it is judged that the Stream Reading Glass is soiled, and a message
prompting the user to clean the Stream Reading Glass is displayed on the Control Panel.
• Dust of 1 pixel or larger and smaller than 5 pixels is detected at 11 points or more.
• Dust of 5 pixels or larger is detected at 1 point or more.
Service Mode
• Adjustment of the image correction level at stream reading [front]
COPIER > OPTION > BODY > DFDST-L1
• Adjustment of the image correction level at stream reading [back]
COPIER > OPTION > BODY > DF2DST-L1
Additional Functions Mode/Menu
• ON/OFF of automatic correction at the time of dust detection
Menu > Adjustment/Maintenance > Adjust Image Quality > Remove Streaks from Orig. Scanning Area
18
• ON/OFF of notification to clean the Stream Reading Glass
SR9
M11
CIS
SR10
Menu > Preferences > Display Settings > Notify to Clean Original Scanning Area
Original Feed System
■ ADF Specifications
Description
ItemSpecification
Original separation methodUpper separation
Document scanning methodStream reading
Original basis weight
Original sizeA4, B5, A5, LGL, LTR, STMT
Original Tray stacking capacity
Original size detection functionNo
Mixed paper functionsMix of the same configuration: Yes
Finished stamp functionNo
Maximum document size215.9 mm x 355.6 mm
Document processing speedStream reading
50 to 105 g/m
Feed direction: 128 to 355.6 mm, Width direction: 105.0 to 215.9 mm
When copy, fax, or scan is started, the ADF Motor (M11) is driven by a drive command from the Main Controller PCB.
The document which is placed face-up on the Original Tray is picked up and fed one sheet at a time in order from the top.
When the fed original passes over the Platen Glass, the image is read by the Contact Image Sensor (CIS), and then the original
is delivered face-down to the Document Delivery Assembly.
This machine has the following two types of original detection functions.
• Original Detection
• Original Edge Detection
NOTE:
This machine does not have a document size (original width) detection function.
Description
Original Detection
As the actuator is pushed up by placing an original on the Original Tray, the Document Sensor (SR9) is turned ON (light is
transmitted -> light is blocked) so that the presence of an original is detected.
Original Edge Detection
As the actuator is pushed up by the leading edge of the fed original, the Document End Sensor (SR10) is turned ON (light
is blocked -> light is transmitted) so that the leading edge of the original is detected.
In addition, when the trailing edge of the original passes the position of the actuator, the actuator returns to the original
position, which causes the Document End Sensor (SR10) to turn OFF (light is transmitted -> light is blocked) to detect the
trailing edge of the original.
Note that the original length that can be read by this machine is 400 mm and less; if an original longer than that is fed, it is
stopped due to jam. The original length is determined by the time required from when the Document End Sensor (SR10)
detects the original's leading edge to when it detects its trailing edge.
When the power is turned ON or when the original is being read
Description
In the following cases, it is judged that an ADF jam has occurred.
• When the original is late in arriving the Document End Sensor or remains in the ADF while the original is being read
• When the Document End Sensor detects presence of paper when the power is turned ON (residual paper jam)
• When a document of 400 mm or more is detected
When a jam is detected, the reading operation stops and "Paper is jammed." is displayed on the screen of the Control Panel.
In the case of models equipped with the fax function (built-in speaker), a warning tone (beep sound) sounds when a jam is
detected.
The jam can be cleared by removing the jammed paper, opening and then closing the ADF Upper Cover, and placing the original
again.
21
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