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®
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Without prejudice to any other rights of Electronics for Imaging, your breach of this Agreement
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Electronics for Imaging, Inc.
303 Velocity Way
Foster City, CA 94404
USA
3
5
6
12
31
33
Contents
Overview
Scope of this guide1
About the illustrations in this guide2
Terminology and conventions2
Tools you will need2
Precautions
Exploded view
Accessing the Unit-G1/F2/C2
Checking connections
External connections7
Internal connections8
Power scheme11
Replacing the Unit-G1/F2/C2 motherboard
Replacing Unit-G1/F2/C2 components
DIMM19
BIOS chip20
Socketed chips21
Battery22
CPU cooling assembly23
Enclosed fan24
Power supply25
PORT 80 board27
Hard disk drive28
Restoring functionality after service
Printing Unit-G1/F2/C2 pages
Printing the Configuration page32
Printing the Test Page32
Verifying connection to the network
System software
System software installation reminders35
Installing system software over the network port35
Installing system software using a USB flash drive40
Specifications
Hardware features45
Networking and connectivity45
Safety and emissions compliance45
Troubleshooting
Where problems occur46
Before you go to the customer site48
Preliminary on-site checkout49
Checking connections49
Checking the network50
Error messages and conditions50
Printing to the Unit-G1/F2/C254
18
31
35
45
46
1
7
Index
Overview
Overview
The Canon imagePASS-G1/C2 and Canon Color Network Printer Unit-G1/F2/C2 add
computer connectivity and highly efficient PostScript and PCL printing capacity into
print engines and provide support for PCL.
N
:
OTE
The term “Unit-G1/F2/C2” is used in this manual to refer to any and all of the
following:
• imagePASS-G1/C2
•Network Printer Unit-G1/F2/C2
Generally, the Unit-G1/F2/C2 does not require regular maintenance. The Unit-G1/F2/
C2 is shipped with all necessary software already installed.
Use the procedures in this book to inspect, remove, reseat, or replace major hardware
components and to reinstall system software. Replacement parts for the Unit-G1/F2/C2
are available from your authorized service support center. You need to reinstall system
software if you replace the hard disk drive or receive a more recent version of the system
software. You may also reinstall system software as a way to troubleshoot the system.
Scope of this guide
This service guide describes how to remove or replace major Unit-G1/F2/C2 hardware
components and how to reinstall system software. It also includes product specifications
and troubleshooting information. See the Table of Contents for each topic (in bold type)
and each sub topic. Also use the Index to find the location of specific information.
This service guide does not describe in detail how to install the Unit-G1/F2/C2 into the
print engine or remove it and does not include information on the Unit-G1/F2/C2’s
dedicated power supply, power switch connector, PORT 80 board, or cables that do not
connect to the motherboard. For information on these topics, see the documentation
that accompanies the print engine.
This service guide is intended for authorized Unit-G1/F2/C2 and print engine service
technicians installing or servicing the Unit-G1/F2/C2. If you are not an authorized
service technician, do not attempt to install or service the Unit-G1/F2/C2.
Electronics for Imaging does not warrant the performance if the Unit-G1/F2/C2 is
installed or serviced by non-authorized personnel.
N
OTE
:
Unit-G1/F2/C2 customers should not use the technical service documentation.
Do not leave your copy of this service guide at the customer site after you make a
service call.
1
Overview
About the illustrations in this guide
The illustrations in this guide reflect the current shipping version of the Unit-G1/F2/C2
at the time of publication. Components shown in these illustrations are subject to
change. To receive information about any Unit-G1/F2/C2 components that do not
match the illustrations in this guide, contact your authorized service/support center.
Terminology and conventions
The terms “replace” and “replacing” are typically used throughout this guide to mean
reinstallation of existing components. Install new components only when necessary.
The term “network administrator” refers to the person responsible for maintaining the
network at the customer site.
The term “system software” refers to the software installed on the Unit-G1/F2/C2 hard
disk drive.
References to other Unit-G1/F2/C2 documents, such as Configuration and Setup, on the
User Documentation CD, are displayed in italics.
N
:
OTE
The note format highlights important messages and additional information.
The Caution icon indicates a need for special care and safety when handling the
equipment.
Tools you will need
To install or service the Unit-G1/F2/C2, bring the following tools and parts to the
customer site:
• ESD wrist grounding strap and antistatic mat
• #0 and #1 Phillips head screwdrivers (non-magnetic)
Also bring this guide, documentation for any optional service kits you may be installing,
and any technical notes for the Unit-G1/F2/C2.
2
Precautions
Precautions
Always observe the following general precautions when servicing the Unit-G1/F2/C2
assembly:
1. Report any shipping damage.
If there is any evidence of shipping or handling damage to packing boxes or their
contents, save the damaged boxes and parts, call the shipper immediately to file a claim,
and notify your authorized service/support center.
2. Never alter an existing network without permission.
The Unit-G1/F2/C2 is probably connected to an existing Local Area Network (LAN)
based on Ethernet hardware. The network is the link between the customer’s computer,
existing laser printers, and other prepress equipment. Never disturb the LAN by breaking
or making a network connection, altering termination, installing or removing
networking hardware or software, or shutting down networked devices without the
knowledge and express permission of the network administrator.
3. Never assign an IP address in Network Setup.
Only the network administrator should assign an IP address to a network device.
Assigning an incorrect IP address to the Unit-G1/F2/C2 can cause unpredictable errors
on any or all devices.
4. Follow standard ESD (electrostatic discharge) precautions while working on the internal
components of the print engine.
Static is always a concern when servicing electronic devices. It is highly unlikely that the
area around the print engine is static-free. Carpeting, leather-soled shoes, synthetic
clothing fibers, silks, and plastics may generate a static charge of more than 10,000 volts.
Static discharge is capable of destroying the circuits etched in silicon microchips, or
dramatically shortening their life span. By observing standard precautions, you may avoid
extra service calls and save the cost of a new board.
When possible, work on a ground-connected antistatic mat. Wear an antistatic
wristband, grounded at the same place as the antistatic mat. If that is not possible:
•Attach a grounding strap to your wrist. Attach the other end to a good ground.
• When you remove an electronic component, place it into an antistatic bag
immediately. Do not walk across a carpet or vinyl floor while carrying an unprotected
board.
• Leave new electronic components inside their antistatic bags until you are ready to
install them.
• When you unpack the electronic components, touch a metal area of the print engine to
discharge the static on your body. Place the components on a grounded antistatic
surface, component-side up.
5. Avoid flexing a printed circuit board, and handle it by opposing edges (not corners) only.
6. Never set a cup of coffee—or any liquid—on or near any components or the print device.
3
Precautions
Power Supply Cord Notice
CAUTION: The power supply cord is used as the main disconnect device. Ensure that the
socket-outlet is located/installed near the equipment and is easily accessible.
ACHTUNG: Der Netzstecker dient zur sicheren Trennung des Gerätes von der Stromversorgung. Stellen Sie sicher, dass sich die
Steckdose in unmittelbarer Nähe des Gerätes befindet und leicht zugänglich ist.
ATTENTION : Le cordon d’alimentation doit être débranché pour une mise hors tension totale du produit. La prise de courant
doit être située ou installée à proximité du matériel et être facilement accessible.
Lithium Battery Notice
CAUTION: There is danger of explosion if the battery is replaced with an incorrect type.
Replace it only with the same type recommended by the manufacturer. Dispose of used
batteries according to the manufacturer’s instructions.
ACHTUNG: Es besteht Explosionsgefahr, wenn die Batterien durch einen falschen Batterientyp ersetzt werden. Ersetzen Sie sie
deshalb nur durch denselben, vom Hersteller empfohlenen Typ. Entsorgen Sie leere Batterien entsprechend den Anweisungen
des Herstellers.
ATTENTION : Il y a danger d’explosion en cas de remplacement avec le mauvais type de batterie. Remplacer uniquement avec
une batterie du même type recommandé par le constructeur. Les batteries usagées doivent être jetées conformément aux
instructions du fabricant.
Short Circuit Protection
WARNING: This product relies on the building’s installation for short-circuit
(overcurrent) protection. Ensure that a fuse or circuit breaker no larger than 120 VAC,
15A U.S. (240 VAC, 10A international) is used on the phase conductors (all currentcarrying conductors).
WARNUNG: Dieses Produkt ist darauf angewiesen, dass im Gebäude ein Kurzschluss- bzw. Überstromschutz installiert ist.
Stellen Sie sicher, dass eine Sicherung oder ein Unterbrecher von nicht mehr als 240 V Wechselstrom, 10 A (bzw. in den USA
120 V Wechselstrom, 15 A) an den Phasenleitern (allen stromführenden Leitern) verwendet wird.
ATTENTION : La protection contre les courts-circuits (surtension) du produit est assurée par l’installation électrique du local où
il est installé. S’assurer qu’un fusible ou un disjoncteur inférieur ou égal à 120 V CA , 15 A aux Etats-Unis (240 V CA, 10 A
dans les autres pays) est utilisé pour les conducteurs de phase (conducteurs de courant).
4
Exploded view
K
ey
Exploded view
1. Lid
2. HDD
3. Shock bracket 1
4. Shock bracket 2
5. Shock bracket 3
6. HDD cable
7. Enclosed fan
8. DIMM
9. Port 80 board with 2-digit LEDs and
Download (DL) switches (2)
10. SATA0 connector for HDD cable
11. BIOS (U530)
12. CPU cooling assembly
13. Key chip (U7201):
Marking:
Unit-G1: ER
Unit-F2: EN
Unit-C2: FB
[Kanji units:
Unit-G1: ES
Unit-F2: EP
Unit-C2: FC]
14. Battery
15. DIMM sockets (2)
16. Power connector (J8008)
17. Unit-G1/F2/C2 motherboard
18. MAC chip set
Markings:
EF (Orange) = U7701 (print engine)
EE (White) = U5060 (LAN)
19. Connectors at connector panel for:
LAN; print engine; USB device (2); print engine
20. Power supply with bracket
21. Chassis
22. Connector panel
7
10
11
12
16
NOTE: For details on power cabling, see Figure G
on page 15 and Figure H on page 16.
20
17
1
2
3
4
5
6
8
15
19
9
13
14
18
F
IGURE
A
Unit-G1/F2/C2 exploded view
21
22
5
Unit-G1
Accessing the Unit-G1/F2/C2
Accessing the Unit-G1/F2/C2
To service the Unit-G1/F2/C2, you must power off and unplug the print engine and
remove the Unit-G1/F2/C2 from the print engine back panel (or mounting bracket if
there is one). Open the lid of the Unit-G1/F2/C2. If there is a mounting bracket in your
configuration, you do not need to remove the mounting bracket from the print engine
back panel.
N
OTE
:
Detailed Unit-G1/F2/C2 installation instructions are not provided in this guide.
Unit-F2
with mounting
bracket
Unit-C2
IGURE
F
6
Unit-G1/F2/C2 attached to their respective print engines
B
Checking connections
IGURE
F
Mounting bracket for Unit-F2
C
Checking connections
The most common causes of hardware problems are faulty or loose connections. Make
sure that Unit-G1/F2/C2 cables are intact and that both ends of each cable are properly
aligned and well seated on the appropriate connectors.
External connections
Connectors for external cables are located on the connector panel, and a power cord is
located at the back of the Unit-G1/F2/C2. Check the Unit-G1/F2/C2 power cord and
then check all external cables at the Unit-G1/F2/C2 connector panel (see the following
figure). Also check the positions of the two switches on the connector panel.
7
DIAG 2-digit LEDs
Tab slot
Checking connections
DL switches
Service position (up):
DL
1 2
Normal position (down):
DL
1 2
Tab slot
DIAG
DIAG
DL
DIAG
Print Engine interface connector
VIDEO
USB-A ports (2)
10BaseT/100BaseTX/1000BaseT
connector for twisted pair Ethernet
Print Engine interface connector
Tab slot
D
IGURE
F
Unit-G1/F2/C2 connector panel
After you conclude that all external connections are good, check the internal
connections.
Internal connections
Check the internal connections according to the procedure on page 10. See Figure E on
page 9 for locations of most internal connections. For the HDD, see Figure H on
page 16.
8
Checking connections
Key (For details on HDD cabling, see Figure G on page 15 and Figure H on page 16.)
1. Chassis
2. Enclosed fan to motherboard ENC FAN1 5V
3. Power supply to motherboard J8008 and to HDD (HDD in lid not shown)
4. CPU cooling assembly to motherboard CPU FAN 5V
5. DDR DIMM2 socket (with standard DIMM)
6. DDR DIMM1 socket (for optional upgrade)
7. BIOS (U530)
8. MAC chip set (ENET EEPROM): 8a U7701; 8b U5060
9. Battery in socket (BT300)
10. Unit-G1/F2/C2 motherboard
11. Print Engine interface connectors
12. RJ-45 network connector
13. USB-A ports (2)
14. Port 80 board with DIAG 2-digit LEDs and Download (DL) switches
15. Port 80 cable
16. PORT80 connector
17. Key chip (U7201)
18. Power connector (J8008)
19. HDD SATA cable at motherboard connector SATA0
IGURE
F
2
4
18
Chassis components
E
5
6
15
16
19
9
7
8b
8a
12
11
13
14
17
10
11
1
3
9
T
O
CHECK
Checking connections
INTERNAL
CONNECTIONS
AUTION
C
Before you touch any parts inside the print engine, make sure to wear an ESD
:
grounding wrist strap.
1. Make sure that any Unit-G1/F2/C2 cables, boards, and DIMMs are intact, properly
aligned, and well seated in their connectors (see Figure G on page 15 and Figure H on
page 16).
•Hard disk drive (HDD) and HDD SATA cable
• DIMM
•Enclosed fan and cable
• CPU cooling assembly and fan cable
• PORT 80 board and cable
•Power supply and cables
2. After verifying connections, if one or more Unit-G1/F2/C2 components are still not
getting power, check again:
• The two interface cable connections between the Unit-G1/F2/C2 and the print engine
• The print engine power supply (see the documentation that accompanies the
print engine)
10
Checking connections
Power scheme
The Unit-G1/F2/C2 has its own power supply and AC power cable. To function, the
Unit-G1/F2/C2 must be connected to the print engine and to a proper AC power outlet.
The Unit-G1/F2/C2 will not start up until the print engine is powered on. Powering off
the print engine powers off the Unit-G1/F2/C2 also.
When you power off the print engine, the Unit-G1/F2/C2 takes awhile to shut down
and power off. Always check the DIAG LEDs on the connector panel of the Unit-G1/
F2/C2: when the LEDs go out, the Unit-G1/F2/C2 is off.
The Unit-G1/F2/C2 power supply supplies power directly to the motherboard and to
the HDD. From the motherboard, power goes to the PORT 80 board and the enclosed
fan (see Figure G on page 15 and Figure H on page 16).
The Unit-G1/F2/C2 powers off and on by means of the print engine power switch. The
Unit-G1/F2/C2 shuts down if it is disconnected from the print engine. In normal usage,
the customer can leave the Unit-G1/F2/C2 plugged in to the AC power outlet and
connected to the print engine.
Before you perform service on the Unit-G1/F2/C2 hardware:
•Power off the Unit-G1/F2/C2 using the print engine power switch
•Unplug the Unit-G1/F2/C2 from the AC power outlet
•If you plan to open the Unit-G1/F2/C2 while it is connected to the print engine (not
recommended), make sure also to unplug the print engine from its AC power outlet
before you open the Unit-G1/F2/C2.
11
Replacing the Unit-G1/F2/C2 motherboard
Replacing the Unit-G1/F2/C2 motherboard
When the Unit-G1/F2/C2 motherboard needs to be replaced, use the following
procedures.
T
U
O
SHUT
DOWN
THE
G1/F2/C2
NIT-
1. If the print engine is in its main mode, select the Printer tab on the print engine LCD
and then select Printer Status/Setting.
Depending on the number of feature tabs, you may need to press the arrow key to display
the screen with the Printer tab.
FROM
THE
PRINT
ENGINE
LCD
Printer tab
Idle appears on the
print engine LCD
Printer
Printer Status/
Settings
Online...Scanner
System Monitor
Printer Status/
Settings
2. Make sure that the Unit-G1/F2/C2 is idle (not processing) and select Functions from the
info screen.
Info
xxxxx
Idle
x.xx
12
xxxxMB
FunctionsDone
System Monitor
Functions
Replacing the Unit-G1/F2/C2 motherboard
3. Select Shut Down from the Functions screen.
Functions
Print Pages
Scan Job
Suspend Printing
Resume Printing
Shut Down
1/2
DONE
System Monitor
4. Select Shut Down System from the Shut Down screen.
Shut Down
Restart System
Shut Down System
Reboot System
1/1
DONE
Shut Down
Shut Down System
System Monitor
5. After a message that it is safe to power off the system is displayed, power off the
Unit-G1/F2/C2 using the print engine power switch.
OTE
If you are recycling power, wait at least 45 seconds before powering back on.
N
:
13
Replacing the Unit-G1/F2/C2 motherboard
TOOPENTHE UNIT- G1/F2/C2
CAUTION: Make sure you use an ESD grounding wrist strap and follow standard ESD
(electrostatic discharge) precautions while performing this procedure.
1. Shut down the Unit-G1/F2/C2 as described on page 12.
2. Unplug the print engine and remove the Unit-G1/F2/C2.
For information about removing the Unit-G1/F2/C2 from the print engine, see the
Unit-G1/F2/C2 installation instructions, not provided in this guide.
3. Position the Unit-G1/F2/C2 so that the screw holes in the lid are facing up.
4. Remove the 18 screws that secure the lid to the Unit-G1/F2/C2 and set them aside.
Lid
14
F
IGURE FUnit-G1/F2/C2 lid screws
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