Canon iR5870C, iR5870Ci, iR6870C, iR6870Ci ir6800c-019

Service Bulletin

Issued by Canon Europa N.V.

Copier Color

Hardware

Model:
iR 5800C

iR 5800CN
iR 5870C
iR 5870Ci
iR 6800C
iR 6800CN
iR 6870C
iR 6870Ci

Revised:

Addition of affected machines.

Location:

Machine Rear Plate 1

Subject:

Measures against E001/E003/E006

Detail:

Previously, a communication has been released to indicate an increased amount of grease as a remedy. Additional
changes will be introduced to the Fixing Drawer Mount, Compression Spring and Stepped Screw aimed at further
improvement in performance.
<Symptom>
E001, E003 or E006 is displayed.
<Cause>
The Washer [1] of the Fixing Drawer Connector mounting on the machine Rear Plate slides on the Stepped Screw
surface [2] when the Fixing Assembly is set to the machine. However, a force of the Compression Spring [3] becomes
inadequate because frictional resistance between the Washer and the Stepped Screw surface is large, leading to poor
contact of the Drawer Connector on the Fixing Feeder Unit.

Ref No.:

iR6800C-019 Rev. 4
(F2-T01-0M3-10045-05)

Date:

March, 2006

(1/5)

iR6800C-019 Rev. 4

[1] Washer [4] Fixing Drawer mount

[2] Stepped Screw surface

[3] Compression Spring

<Factory measures>
Apply grease to the Stepped Screw Surface of the Fixing Drawer Connector so that frictional resistance between the
Washer and the Stepped Screw surface will be lessened and poor contact of the Drawer Connector will be prevented.
Moreover, the following changes will be made to the Fixing Drawer Mount, Compression Spring and Stepped Screw
to ensure the proper engagement of the Drawer Connector.

Fixing Drawer Mount Thickness

Wire

diameter

Compression Spring

Coil diameter

Stepped Screw Length

Old 5.9mm

New 2.9mm

Old 0.7mm

New 0.9mm

Old 4.7mm

New 5.5mm

Old 18.5mm

New 21.5mm

Service work:

If the foregoing symptom has occurred, go through the following steps to replace the Fixing Drawer Mount,
Compression Spring and Stepped Screw with their respective new types and apply grease on the surface of the
Stepped Screw.
Caution:
Be sure to replace all these items at the same time so as to ensure the proper operation of the Drawer.
To facilitate service work, there will be a service part in the form of a Fixing Drawer Mount set consisting of 7 items:
Fixing Drawer Mount (1 pc.), Compression Spring (2 pcs.), Stepped Screw (2 pcs.) and Washer (2 pcs.).
<Replacing the Fixing Drawer Mount and how to apply grease>

1. Refer to Parts Replacement Procedure > Controller Box in the Service Manual and remove the Controller Box.

2. Disconnect the Connector [1] and detach the cables from the 4 Cable Retainers [2].

3. Remove the 2 Screws [3] and detach the Fixing Drawer Connector [4].

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