Canon imagePROGRAF iPF825 Basic Guide No.2, imagePROGRAF iPF815, imagePROGRAF iPF815 MFP M40, imagePROGRAF iPF825 MFP M40 Basic Manual

Printer Operations

Troubleshooting

Be sure to read " Safety Precautions" in the ﬁ rst booklet, Printer Operations.

Basic Guide

Read this manual before attempting to operate the printer. Keep this manual in a handy location for future referencing.

This Basic Guide includes three booklets.

Large-Format Printers

ENG

Printer Relocation

Printer Driver Installation

Troubleshooting

Safety Precautions ........................................2

Types of Manuals .............................................5

Documentation Conventions ............................6

Parts .................................................................8

Attaching the Roll Holder to Rolls ...................12

Loading Rolls in the Printer ............................14

Removing the Roll from the Printer ................18

Loading Sheets in the Printer .........................22

Removing Sheets ...........................................24

Consumables..................................................25

Replacing Ink Tanks .......................................26

Replacing the Maintenance Cartridge ............32

Replacing the Printhead .................................37

Menu Map.......................................................42

Troubleshooting ................................................2

If Roll Paper Jams ..........................................18

If a Sheet Jams...............................................21

If Paper is Soiled ............................................23

If Printing is Faint ............................................25

If Vertical Lines are Warped or Colors are

Misaligned ..................................................26

If Banding Occurs ...........................................28

If Line Length Does Not Match .......................30

Error Messages ..............................................32

Preparing to Transfer the Printer ......................2

Reinstalling the Printer .....................................8

Installing the Printer Driver (Windows) ...........12

Installing the Printer Driver (Mac OS X) .........14

Convenient Printer Driver Features ................16

Paper Problems

Phenomenon

Roll paper cannot be inserted into the paper feed slot

The roll paper is warped. Straighten out curls and reload the roll.

Cannot load sheets Press the Feeder Selection button to activate the Cut

Sheet lamp .

The paper source selection is incorrect.

Paper is not cut straight The paper is bent or curled at the

cut position.

Straighten out any curling by the edges of the paper.

Reload the paper correctly.Paper rises by the ends of the cut

position before it is cut.

Paper is not cut In the printer driver, No or Print

Cut Guideline is specified in Auto Cut .

In MAIN MENU , Eject or Manual is specified in Cutting Mode .

Specify Yes in Auto Cut in the printer driver.

Specify Automatic in Cutting Mode in MAIN MENU .

Cause Corrective Action

Troubleshooting

This section gives troubleshooting tips in case of problems.

The Media Take-up Unit continues rotating

There is a foreign object in the path of the Media Take-up Sensor .

The Media Take-up Sensor cord is not connected to the Right Media Take-up Unit correctly.

Remove the foreign object from the Media Take-up

Sensor path. Arrange the Basket Cloth and Basket Rod so they do not interfere with the Media Take-up Sensor .

Reconnect the Media Take-up Sensor cord as follows.

(→"Using the Media Take-up Unit," User Manual)

If the Media Take-up Unit continues rotating, contact your Canon dealer for assistance.

1. Turn the printer off.

2. Disconnect the Media Take-up Sensor cord from the Right Media Take-up Unit and reconnect it firmly, all the way in.

3. Turn the printer on.

Rolls are not cut when you are using the Media Take-up Unit .

Either execute Paper Cutting in the Control Panel or lift the Release Lever and cut the roll with scissors.

(→"Removing Printed Documents from the Media Take-up Unit (Optional)," User Manual)

The size of clear film cannot be detected

The Platen is soiled with ink or other substances.

Open the Top Cover and clean the entire Platen . (→

, If Paper is Soiled)

If paper cannot be advanced from Roll 2 (Lower) , the Roll Unit Cable is disconnected.

Connect the Roll Unit Cable firmly to the Roll Unit Power Supply Inlet and the inlet on the roll unit.

Troubleshooting

Printing Does Not Start

Phenomenon

The Data lamp on the Control Panel does not light up

The printer does not respond even if print jobs are sent

Ink Filling.. is displayed

Make sure the power cord is securely plugged in, all the way. Press the Power button to turn on the printer.

Press the Online button on the Control Panel to bring the printer online.

In Windows, select the printer by clicking Select Printer or Printer in the printing dialog box and try printing again.

In Windows, restart the print job as follows.

In Mac OS X, open the dialog box of the printer driver, select the printer from the list of Printer , and try printing again.

Select the printer icon in the Printers and Faxes (or Printers ) window. Clear Pause Printing in the File menu to restart the print job.

In Mac OS X, restart the print job as follows.

Open the Printer Setup Utility (or the Print Center ). Select the printer, and then Resume Printer (or Start Jobs ) in the Printers menu to restart the print job.

Wait until the system has been filled with ink. This process may take about ten minutes.

The printer is not on.

The printer is offline.

The target printer was not selected when printing. (The printer is in Sleep mode.)

The print job is paused. (The printer is in Sleep mode.)

The printer was forced off during operation.

Cause Corrective Action

Print the job saved on the printer's hard disk.You have selected Save in mail

box in Output Method on the

printer.

The display screen indicates Agitating

The time for agitation varies depending on how long the printer has been turned off. (Between about a minute and a half to twenty minutes.) During agitation, you can print or do other operations after the printer goes Online .

Ink agitation is in progress.

(→"Printing Saved Jobs," User Manual)

Troubleshooting

The printer stops during a print job

Phenomenon

The printer ejects blank, unprinted paper

This operation is normal.

Print a test pattern to check the nozzles and make sure the Printhead is in good condition for printing.

Use the correct imagePROGRAF printer driver for the printer and try printing again.

The printer cuts the leading edge of the roll to straighten it and ejects the scraps when Trim

Edge First in the printer menu is On or when Trim Edge First is Automatic and the leading edge is

slanted. The printer is ready to print after this initial preparation.

When Off is selected under Trim Edge First , the edge is not cut and scraps are not removed.

Clean the Printhead if the nozzles are clogged.

Contact your Canon dealer for assistance.

The leading edge of the roll paper was cut to straighten it.

The Printhead nozzles are clogged.

A print job was received from an incompatible printer driver.

The printer is damaged.

(→"Checking for Nozzle Clogging," User Manual)

(→

, If Printing is Faint)

An error message is shown on the Display Screen

Check the error message and take action as necessary.

Remove the used roll and insert a new roll.

An error message is displayed during printing.

The last portion of roll paper was used during a print job, and paper could not be advanced because the trailing edge is taped to the roll.

Status Corrective Action

(→ , Error Messages)

(→

, Removing the Roll from the Printer) (→"Removing the Roll Holder from Rolls," User Manual) (→"Loading and Printing on Rolls," User Manual)

Set Auto Rotate to Off before attempting to print again.

The printer has received print data that includes HP RTL commands when Auto Rotate is On .

(→"Main Menu Settings," User Manual)

Troubleshooting

Problems with the Printing Quality

Phenomenon

Printing is faint

You may be printing on the wrong side of the paper.

During borderless printing, the ink was not dry enough before cutting.

The Printhead nozzles are clogged.

Because the printer was left without ink tanks installed for some time, ink has become clogged in the ink supply system.

Paper is jammed inside the Top Cover .

Printing may be faint if Print Quality in Advanced Settings in the printer driver is set to Standard or Draft .

Print on the printing surface.

Remove any scraps of paper inside the Top Cover .

Close the Top Cover .

Specify a longer drying period in the printer menu, in Roll DryingTime in Paper Details .

Print a test pattern to check the nozzles and see if they are clogged.

After the ink tanks have been installed for 24 hours, run Head Cleaning B .

Follow the steps below to remove the jammed piece of paper inside the Top Cover .

Press the Online button to bring the printer offline. Open the Top Cover and make sure the Carriage

is not over the Platen .

In Advanced Settings of the printer driver, choose Highest or High in Print Quality .

Cause Corrective Action

(→"Checking for Nozzle Clogging," User Manual)

(→ , If Printing is Faint)

(→ , If Roll Paper Jams) (→

, If a Sheet Jams)

(→"Main Menu Settings," User Manual)

Printing in Draft or Standard mode is faster and consumes less ink than in Highest or High modes, but the printing quality is lower. (→"Giving Priority to Particular Graphic Elements and Colors for Printing," User Manual)

Troubleshooting

Phenomenon

Cause Corrective Action

Paper rubs against the printhead

The type of paper specified in the printer driver does not match the type loaded in the printer.

The Printhead is set too low.

Paper has been loaded incorrectly, causing it to wrinkle.

You are printing on heavyweight paper or paper that curls or wrinkles easily after absorbing ink.

Load paper of the same type as you have specified in the printer driver.

Make sure the same type of paper is specified in the printer driver as you have loaded in the printer.

Hold down the Stop button for a second or more to cancel printing.

Change the type of paper in the printer driver and try printing again.

In Head Height , choose Automatic .

Reload the paper.

When printing on CAD Tracing Paper or other film- based media, choose a VacuumStrngth setting of Standard , Strong , or Strongest . If paper still rubs against the printhead, try raising the Printhead by setting Head Height to Highest .

When printing on Heavyweight Coated Paper or other paper-based media, choose a VacuumStrngth setting of Strong or Strongest . If paper still rubs against the printhead, try raising the Printhead by setting Head Height to Highest .

When printing on paper 0.1 mm (0.004 in) thin or thinner, choose a VacuumStrngth setting of Weakest . If paper still rubs against the printhead, try raising the Printhead by setting Head Height to Highest .

(→

, Loading Rolls in the Printer) (→

, Loading Sheets in the Printer)

(→ , Loading Rolls in the Printer) (→

, Loading Sheets in the Printer)

(→"Troubleshooting Paper Abrasion and Blurry Images (Head Height)," User Manual)

(→"Adjusting the Vacuum Strength (VacuumStrngth)," User Manual)

(→"Troubleshooting Paper Abrasion and Blurry Images (Head Height)," User Manual)

Be sure to select the correct type of paper in the printer menu when loading paper.

(→

, Loading Rolls in the Printer) (→

, Loading Sheets in the Printer)

When you have loaded paper, the paper you have loaded does not match the type selected on the Display Screen .

Troubleshooting

Phenomenon Cause Corrective Action

When printing on CAD Tracing Paper or film- based media, choose a VacuumStrngth setting of Standard , Strong , or Strongest . If paper still rubs against the printhead, try raising the Printhead by setting Head Height to Highest .

Straighten out the wrinkles or curls and reload the paper. Do not use paper that has been printed on previously.

Make sure the same type of paper is specified on the printer as in the printer driver.

Make sure the same paper type is specified in the printer driver as on the printer.

Hold down the Stop button for a second or more to cancel printing.

Change the type of paper in the printer driver and try printing again.

If this function is not needed, deactivate CutDustReduct. through the printer menu.

Clean the Ejection Guide .

In Head Height , choose Automatic .

The edges of the paper are dirty Open the Top Cover and clean the Platen .The Platen has become dirty after

borderless printing or printing on small paper.

The paper is wrinkled or warped.

The type of paper as specified on the printer does not match the type specified in the printer driver.

A cut line is printed because the function to reduce cutting dust has been activated.

The Ejection Guide is soiled.

The Printhead is set too low.

You are printing on heavyweight paper or paper that curls or wrinkles easily after absorbing ink.

(→

, If Paper is Soiled)

(→"Selecting the Paper Type (Roll)," User Manual) (→"Selecting the Paper Type (Sheet)," User Manual)

(→

, Loading Rolls in the Printer) (→

, Loading Sheets in the Printer)

(→"Main Menu Settings," User Manual)

(→"Troubleshooting Paper Abrasion and Blurry Images (Head Height)," User Manual)

(→"Adjusting the Vacuum Strength (VacuumStrngth)," User Manual)

(→"Troubleshooting Paper Abrasion and Blurry Images (Head Height)," User Manual)

(→"Adjusting the Vacuum Strength (VacuumStrngth)," User Manual)

(→"Troubleshooting Paper Abrasion and Blurry Images (Head Height)," User Manual)

(→"Cleaning the Printer Exterior," User Manual)

Troubleshooting

Phenomenon

Cause Corrective Action

Printed colors are inaccurate

The Platen has become soiled due to printing on the Platen because width detection is deactivated.

The Paper Retainer is soiled.

Color adjustment has not been activated in the Advanced Settings of the printer driver.

The Printhead nozzles are clogged.

Adjust the settings of the color management software, referring to the software documentation as needed.

Printhead characteristics gradually change through repeated use, and colors may change.

Colors have not been adjusted on the computer or monitor.

In the Windows printer driver, Application Color Matching Priority is not selected.

Activate width detection, and open the Top Cover and clean the Platen .

Set CarriageScanWdth to Fixed .

The back side of the paper is dirty The Platen has become dirty after

borderless printing or printing on small paper.

Open the Top Cover and clean the Platen .

In the Advanced Settings of the printer driver, access Color Settings in Color Mode to adjust colors.

Print a test pattern to check the nozzles and see if they are clogged.

Adjust the Printhead alignment.

Refer to the computer and monitor documentation to adjust the colors.

Click Special Settings on the Layout sheet of the printer driver and select Application Color Matching Priority in the dialog box.

(→

, If Paper is Soiled)

(→

, If Paper is Soiled)

(→"Checking for Nozzle Clogging," User Manual)

(→

, If Vertical Lines are Warped or Colors are Misaligned)

(→"Manual Straightening of Lines and Colors (Manual Head Adj)," User Manual)

Color may change slightly even on the same model of printer if you use a different version of the firmware or printer driver, or when you print under different settings or in a different printing environment.

Follow these steps to prepare the printing environment.

Use the same version of firmware or printer driver.1. Specify the same value for all settings items.2.

Open the Top Cover and clean the Platen . After this, manually advance the roll onto the Platen before printing.

Clean the Paper Retainer .

(→

, If Paper is Soiled) (→"Feeding Roll Paper Manually," User Manual)

The surface of the paper is dirty Clean the Paper Retainer .

In the Control Panel menu, set Roll DryingTime to at least 1 min. .

The Paper Retainer is soiled.

You are using a paper that does not dry easily.

(→

, If Paper is Soiled)

(→ , If Paper is Soiled)

(→"Main Menu Settings," User Manual)

When paper that does not dry easily is used for printing, it may curl during printing and touch the Output Tray .

In this case, in the Control Panel menu, complete the settings for Dry time and Area in Scan Wait Time .

However, note that printing will now take longer. (→"Main Menu Settings," User Manual)

Troubleshooting

Phenomenon Cause Corrective Action

The Printhead is out of alignment. Adjust the Printhead alignment.

Make sure the same type of paper is specified in the printer driver as you have loaded in the printer.

(→

, If Vertical Lines are Warped or Colors are Misaligned)

The Printhead nozzles are clogged.

Print a test pattern to check the nozzles and see if they are clogged.

(→"Checking for Nozzle Clogging," User Manual)

Streaks may occur if you set the Print Quality too low.

Choose a higher level of Print Quality in the Advanced Settings of the printer driver and try printing again.

Printing in Draft or Standard mode is faster and consumes less ink than in Highest or High modes, but the printing quality is lower.

The type of paper specified in the printer driver does not match the type loaded in the printer.

Load paper of the same type as you have specified in the printer driver.

(→

, Loading Rolls in the Printer) (→

, Loading Sheets in the Printer)

Hold down the Stop button for a second or more to cancel printing.

Change the type of paper in the printer driver and try printing again.

Banding in different colors occurs The paper feed amount is out of

adjustment.

Adjust the feed amount. (→"Adjusting the Feed Amount," User Manual)

Printing does not proceed smoothly because print jobs are interrupted during transmission.

Exit other applications and cancel other print jobs.

In the printer menu, Print Length is specified in Feed Priority .

Selecting Band Joint may improve printing results. Adjust the feed amount in the printer menu by

specifying Band Joint in Feed Priority and try printing again.

(→"Adjusting the Feed Amount," User Manual)

(→"Giving Priority to Particular Graphic Elements and Colors for Printing," User Manual)

Troubleshooting

Colors in printed images are uneven

Line Drawing/Text is selected when printing images in many solid colors.

You are printing on paper that curls easily.

Printed colors may be uneven if you set the Print Quality too low.

Color may be uneven between dark and light image areas.

Color density may be uneven if you use Glossy Paper , art paper, or Coated Paper .

When borderless printing is used, the edge of the paper is cut during printing. Thus, ink density may be slightly uneven at the edges.

The Printhead is out of alignment.

Drying documents stacked on each other may cause uneven colors.

Specify Image in the printer driver.

Printed colors may appear uneven on the leading edge of paper that is susceptible to curling. Increase the level of suction holding the paper against the Platen or specify a margin of 20 mm (0.79 in.) or more for the leading edge.

Choose a higher level of Print Quality in the Advanced Settings of the printer driver.

Select Unidirectional Printing in the Advanced Settings of the printer driver.

In Advanced Settings of the printer driver, choose Highest or High in Print Quality .

Specify No in Auto Cut in the printer driver before printing. In this case, the paper can be printed without borders on the left and right sides only. Cut the printed document ejected from the printer, then use scissors to cut away the edges on the top and bottom.

Adjust the Printhead alignment.

Choose a higher level of Print Quality in the Advanced Settings of the printer driver.

To avoid uneven colors, we recommend drying each sheet separately.

Phenomenon Cause Corrective Action

Printing in Draft or Standard mode is faster and consumes less ink than in Highest or High modes, but the printing quality is lower.

(→"Giving Priority to Particular Graphic Elements and Colors for Printing," User Manual)

(→

, If Vertical Lines are Warped or Colors are Misaligned)

The type of paper specified in the printer driver does not match the type loaded in the printer.

Load paper of the same type as you have specified in the printer driver.

Make sure the same type of paper is specified in the printer driver as you have loaded in the printer.

(→

, Loading Rolls in the Printer) (→

, Loading Sheets in the Printer)

Hold down the Stop button for a second or more to cancel printing.

Change the type of paper in the printer driver and try printing again.

(→"Giving Priority to Particular Graphic Elements and Colors for Printing," User Manual)

(→"Adjusting the Vacuum Strength (VacuumStrngth)," User Manual)

Scan Wait Time > Area in the Control Panel menu is set to Leading edge .

When Scan Wait Time > Area is set to Leading edge , colors may be uneven 110–160 mm from the leading edge. (The position varies depending on the Print Quality , setting.)

In this case, select Scan Wait Time > Area > Entire area .

However, note that printing will now take longer. (→"Main Menu Settings," User Manual)

Troubleshooting

The length of printed images is inaccurate

To ensure the feed amount matches the paper size, select Print Length in Feed Priority in the printer menu and enter the amount for adjustment in Adjust Length .

In the printer menu, Band Joint is specified in Feed Priority .

(→"Adjusting the Feed Amount," User Manual)

Phenomenon Cause Corrective Action

The type of paper specified in the printer driver does not match the type loaded in the printer.

Make sure the same type of paper is specified in the printer driver as you have loaded in the printer.

Load paper of the same type as you have specified in the printer driver.

Hold down the Stop button for a second or more to cancel printing.

Change the type of paper in the printer driver and try printing again.

(→

, Loading Rolls in the Printer) (→

, Loading Sheets in the Printer)

Image Edges are Blurred or White Banding Occurs

Set VacuumStrngth to Weakest .

Lower the Printhead .

Close the blue Switch on the platen so that it matches the paper size.

The Platen suction is too strong.

The Printhead is set too high.

The type of paper specified in the printer driver does not match the type loaded in the printer.

Make sure the same type of paper is specified in the printer driver as you have loaded in the printer.

Load paper of the same type as you have specified in the printer driver.

Hold down the Stop button for a second or more to cancel printing.

Change the type of paper in the printer driver and try printing again.

(→

, Loading Rolls in the Printer) (→

, Loading Sheets in the Printer)

The contrast becomes uneven during printing

The paper feed amount is out of adjustment.

Adjust the feed amount. (→"Adjusting the Feed Amount," User Manual)

Make sure the same type of paper is specified in the printer driver as you have loaded in the printer.

The type of paper specified in the printer driver does not match the type loaded in the printer.

Load paper of the same type as you have specified in the printer driver.

(→

, Loading Rolls in the Printer) (→

, Loading Sheets in the Printer)

Hold down the Stop button for a second or more to cancel printing.

Change the type of paper in the printer driver and try printing again.

You can adjust the feed amount in 0.02% increments. (→"Main Menu Settings," User Manual)

(→"Adjusting the Vacuum Strength (VacuumStrngth)," User Manual)

(→"Setting the Blue Switch on the Platen," User Manual)

(→"Troubleshooting Paper Abrasion and Blurry Images (Head Height)," User Manual)

Troubleshooting

Phenomenon Cause Corrective Action

Lines are misaligned The Printhead alignment is not

adjusted.

Adjust the Printhead alignment. (→ , If Vertical Lines are Warped or Colors are

Misaligned) (→"Manual Straightening of Lines and Colors (Manual

Head Adj)," User Manual (→"Adjusting Line Misalignment (Head Inc. Adj.),"

User Manual)

The type of paper specified in the printer driver does not match the type loaded in the printer.

Make sure the same type of paper is specified in the printer driver as you have loaded in the printer.

Load paper of the same type as you have specified in the printer driver.

Hold down the Stop button for a second or more to cancel printing.

Change the type of paper in the printer driver and try printing again.

(→

, Loading Rolls in the Printer) (→

, Loading Sheets in the Printer)

Documents are printed crooked

Line thickness is not uniform

Choose Standard in Skew Check Lv. .

Choose On in Width Detection .

Open the printer driver's Properties dialog box from Print in the application software's File menu, and try printing following the steps below.

Move the Switch numbered corresponding to the size of paper for printing opposite to the ● position.

Skew Check Lv. has been set to Loose or Off .

Width Detection has been set to Off .

In the Special Settings dialog box of the Windows printer driver, Fast Graphic Process is selected.

The blue Switch on the platen is set incorrectly.

Clear the option Open Preview When Print Job Starts on the Main sheet. Clear the option Page Layout on the Layout sheet.

Click the Special Settings button on the Layout sheet to display the Special Settings dialog box. Clear the option Fast Graphic Process .

Documents are printed in monochrome

In the Advanced Settings of the printer driver, Monochrome , Monochrome (BK ink) , or Monochrome Bitmap is specified in Color Mode .

The Printhead nozzles are clogged.

In the Advanced Settings

of the printer driver, specify

Color in Color Mode and try printing again.

Print a test pattern to check the nozzles and see if they are clogged.

(→"Checking for Nozzle Clogging," User Manual)

The type of paper specified in the printer driver does not match the type loaded in the printer.

Make sure the same type of paper is specified in the printer driver as you have loaded in the printer.

Load paper of the same type as you have specified in the printer driver.

Hold down the Stop button for a second or more to cancel printing.

Change the type of paper in the printer driver and try printing again.

(→ , Loading Rolls in the Printer) (→

, Loading Sheets in the Printer)

(→"Setting the Blue Switch on the Platen," User Manual)

Troubleshooting

Cannot Print Over Network

Phenomenon

Cannot print over a TCP/IP network

Make sure the printer's IP address is configured correctly.

Make sure the printer's TCP/IP network settings are configured correctly.

Make sure the computer's TCP/IP network settings are configured correctly.

The printer's IP address is not configured correctly.

The printer's TCP/IP network settings are not configured correctly.

The computer you are trying to print from is not configured correctly.

(→"Configuring the IP Address Using imagePROGRAF Device Setup Utility," User Manual)

(→"Configuring the IP Address Using the Printer Control Panel," User Manual)

(→"Configuring the Printer's TCP/IP Network Settings," User Manual)

(→"Configuring the Printer Driver Destination," User Manual)

(→"Configuring the Destination for TCP/IP Network," User Manual)

Cannot connect the printer to the network

The Ethernet cable is not connected correctly to the printer's Ethernet port.

1.2.Make sure the printer is connected to the network

with the correct Ethernet cable, and then turn the printer on. For instructions on connecting the cable, refer to the Setup Guide . Make sure the Link indicator is lit.

The Link indicator is green if the printer is connected via 100 Base-TX and orange if connected via 10Base-T. If the Link indicator is not lit, check the following points.

•

Make sure the hub is on. Make sure the end of the Ethernet cable is

connected correctly.

Make sure there is no problem with the Ethernet cable.

Check the communication mode with the hub.

Insert the Ethernet cable until it clicks and locks in place.

If there is any problem, replace the Ethernet cable.

Although the printer normally detects the hub communication mode and transmission rate automatically (in auto negotiation mode), sometimes the hub settings cannot be detected. In this case, configure the connection method manually, specifying the communication mode in use.

Cause Corrective Action

(→"Configuring the Communication Mode Manually," User Manual)

Troubleshooting

Cannot print over a NetWare network

Make sure the printer's NetWare settings are configured correctly. In particular, make sure a valid frame type is selected.

Make sure the computer's NetWare settings are configured correctly.

Check the following points.

The printer's NetWare settings are not configured correctly.

The computer you are trying to print from is not configured correctly.

The NetWare server and services are not configured correctly.

Make sure the NetWare file server is running. Make sure there is enough free disk space on the NetWare file server. Insufficient disk space may prevent you from processing large print jobs. Start NWADMIN or PCONSOLE and confirm that the print service is configured correctly and the print queue is available. If data transmission to a printer on another subnet fails, deactivate NCP burst mode in that printer's network protocol settings. If the printer is used in queue server mode, specify " Other/Unknown " as the printer type.

Phenomenon Cause Corrective Action

(→"Configuring the Printer's NetWare Network Settings," User Manual)

(→"Configuring NetWare Network Settings," User Manual)

Cannot print over AppleTalk or Bonjour networks

Activate AppleTalk on the printer.

Make sure the computer's AppleTalk settings are configured correctly.

Due to the nature of Bonjour, you cannot print if the printer is on another network behind a router. Make sure the computer and printer are on the same network. For information about network settings, ask your network administrator.

The AppleTalk protocol is not enabled on the printer.

The computer you are trying to print from is not configured correctly.

The computer and printer are not on the same network.

(→"Configuring the Printer's AppleTalk Network Settings," User Manual)

(→"Configuring the Destination for AppleTalk Networks," User Manual)

(→"Configuring the Destination for Bonjour Networks," User Manual)

Troubleshooting

HP-GL/2 Problems

Phenomenon

HP-GL/2 printing takes a long time. On the printer Control Panel , set Input Resolution to

300dpi .

Large print jobs with a lot of data take longer to print.

The printer stops when printing a HP-GL/2 job (the carriage stops moving)

Either wait a while for printing to resume, or on the printer Control Panel , set Input Resolution to 300dpi .

Printed colors are inaccurate in lines during HP-GL/2 printing

Selecting Off may help produce the expected results. However, lines in some colors may appear broken.

The printer is analyzing the print job.

AdjustFaintLines in the main menu is set to On .

Lines or images are missing in the HP-GL/2 data that was printed.

Lines are printed too thick or thin from the HP-GL/2 data.

Check the size of the data in the print job.

Check the print job and settings.

Confirm the selection in Line Width . If fine lines are printed faintly, setting ThickenFineLines to On in the main menu will print the lines more distinctly.

The memory is full.

An HP-GL/2 command not supported by this printer was received.

The Line Width setting in the main menu is incorrect.

Cause Corrective Action

HP-GL/2 jobs are printed in monochrome (or color).

On the printer Control Panel , check the Color Mode setting.

The Color Mode is incorrect.

(→"Main Menu Settings," User Manual) However, for optimal Printhead performance, the

printer consumes trace amounts of color ink even when Monochrome is selected as Color Mode .

(→"Main Menu Settings," User Manual)

Set Auto Rotate to Off before attempting to print again.

The printer has received print data that includes HP RTL commands when Auto Rotate is On .

(→"Main Menu Settings," User Manual)

HP-GL/2 jobs are printed 6 mm larger than specified

The page size of the HP-GL/2 print job, as created in the source application, is incorrect.

In MAIN MENU , set PageSizeProcess1 to On . (→"Main Menu Settings," User Manual)

HP-GL/2 jobs are printed at maximum size, even if a standard size is specified

The page size of the HP-GL/2 print job, as created in the source application, is incorrect.

In MAIN MENU , set PageSizeProcess2 or Conserve Paper to On .

(→"Main Menu Settings," User Manual)

The layout will be changed to the optimal layout.

Troubleshooting

Canon imagePROGRAF iPF825 Basic Guide No.2, imagePROGRAF iPF815, imagePROGRAF iPF815 MFP M40, imagePROGRAF iPF825 MFP M40 Basic Manual

Specifications and Main Features

Frequently Asked Questions

User Manual