Canon 2020 User Manual

Canon imageRUNNER 2020/2020i

20 PPM Copier • Printer • Scanner • Fax

JULY 2006

Canon imageRUNNER 2020/2020i

BUYERS LABORATORY INC. Lab Test Report

A Comprehensive BLI Laboratory Evaluation

Reliability .............................................. Excellent

Multitasking ................................................. Good

Administrative Utilities ............................. Very Good

Feedback to Workstations .................................. Fair

Ease of Network Setup .................................... Good

Print Drivers ................................................ Good

Applications Compatibility .......................... Excellent

Scan Functions ............................................. Good

Print/Copy Quality ...................... Excellent/Very Good

Print/Copy Productivity ............................. Fair/Good

Ease of Use ............................................. Excellent

Feature Set ................................................. Good

Toner Yield .................................................. Good

Cost per Page .......................................... Excellent

Value .................................................... Excellent

Test duration: Two months, including a 50,000-impression

durability test.

Maximum monthly duty cycle: 50,000 impressions.
BLI’s recommended monthly duty cycle for peak usage: Up to 25,000 impressions.

BLI RECOMMENDATION

An excellent value, the Canon imageRUNNER 2020i proved to be an exceptional

ALSO INSIDE

 Test Procedures

 Specications

 Certicate of

Reliability

Ratings scale:

Excellent, Very

Good, Good, Fair

and Poor.

overall performer in BLI’s rigorous two-month evaluation, displaying excellent
multitasking capabilities, above-average image quality and very good ease of
use. Geared to workgroups and small businesses, this highly reliable 20-ppm
device, which supports up to ledger-size output, provides standard copying,
scanning and PC and network printing, as well as optional faxing (walk-up,
PC and Internet). Contributing to the imageRUNNER 2020i’s very good ease
of use are a touch screen and standard automatic duplexing, which are not
offered on most competitive models. In addition, this model, which has the
highest standard memory capacity (256 MB) for competitive devices, offers
full-color document distribution capabilities. Because of its outstanding
overall performance and excellent value, BLI highly recommends the Canon

imageRUNNER 2020i for ofces in need of a multifunctional product for monthly

volumes of up to 25,000 impressions.

1

LAB TEST

This report has been reproduced with the written permission of Buyers Laboratory Inc. Any duplication of this report, in whole or part, in any form or manner,

© 2006 Buyers Laboratory Inc. WARNING: This material is copyrighted by Buyers Laboratory Inc. and is the sole property of Buyers Laboratory. Duplication of this proprietary report or excerpts from this report, in any man-

without the written permission of Buyers Laboratory, is unlawful and violators will be prosecuted. © 2006 Buyers Laboratory Inc. To purchase reprints,

ner, whether printed or electronic (including, but not limited to, copying, faxing, scanning or use on a fax-back system), is illegal and strictly forbidden without written permission from Buyers Laboratory. Violators will be pros-
ecuted to the fullest extent of the law. To purchase reprints of any BLI reports or articles, contact BLI at [phone]. Buyers Laboratory Inc., 20 Railroad Avenue, Hackensack, NJ 07601. Contact us at [e-mail].

contact BLI at [phone] (x17) or at [e-mail].

PERFORMANCE OVERVIEW

, — and  represent positive, negative and neutral attributes, respectively.

Canon imageRUNNER 2020i

Buye rs LaBo rator y Lab TesT RepoRT

RELIABILITY

MULTITASKING

EXCELLENT

 The Canon imageRUNNER 2020i completed BLI’s two-month, 50,000-impres-

sion durability test without misfeeding or requiring service of any kind.

— The unit’s drum yield is lower than the average for competitive models.

GOOD

 Offering good multitasking capabilities, the imageRUNNER 2020i enables

users to program up to four copy jobs.

 Programming of the next copy job can begin as soon as the pages of the

previous copy job have been scanned.

 A prompt appears on the display letting users know the system is ready to

scan the next copy job.

 The unit does not offer an interrupt function.

 Jobs are processed on a rst-in, rst-out basis; one function cannot be

established as a priority function.

ADMINISTRATIVE UTILITIES

 Administrative utilities for the imageRUNNER 2020i include the unit’s Remote

User Interface (its embedded Web page), which can be accessed from users’
desktops, and imageWARE Enterprise Management Console, which is HTML­based. imageWARE Enterprise Management Console enables discovery of
Canon and non-Canon devices on the network and also enables viewing all

devices or groups of devices that meet specied criteria. Administrators can

choose to view network devices in a list view or in a map view that shows
their locations in the enterprise.

 The Remote User Interface is very easy to navigate and offers a broad range

of functionality. It allows remote conguration of network settings and

authentication, viewing counters for every function (copy, print, send,

VERY GOOD

LAB TEST

This report has been reproduced with the written permission of Buyers Laboratory Inc. Any duplication of this report, in whole or part, in any form or manner,

© 2006 Buyers Laboratory Inc. WARNING: This material is copyrighted by Buyers Laboratory Inc. and is the sole property of Buyers Laboratory. Duplication of this proprietary report or excerpts from this report, in any man-

without the written permission of Buyers Laboratory, is unlawful and violators will be prosecuted. © 2006 Buyers Laboratory Inc. To purchase reprints,

2

ner, whether printed or electronic (including, but not limited to, copying, faxing, scanning or use on a fax-back system), is illegal and strictly forbidden without written permission from Buyers Laboratory. Violators will be pros-
ecuted to the fullest extent of the law. To purchase reprints of any BLI reports or articles, contact BLI at [phone]. Buyers Laboratory Inc., 20 Railroad Avenue, Hackensack, NJ 07601. Contact us at [e-mail].

contact BLI at [phone] (x17) or at [e-mail].

Canon imageRUNNER 2020i

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receive) and remote programming and management of addresses for e-mail,
fax and Internet fax, as well as management of user mailboxes.

 The Remote User Interface also provides status information such as the

approximate amount of available paper. However, information on the
remaining toner is vague (i.e., “available”).

 The Web utility provides extensive information on jobs via the job status

tab. Information includes user name, status of the job and number of pages.
There are separate logs for print jobs, copy jobs, send jobs and receive
faxes.

 Plug-ins for HP Web Jetadmin are available for Canon products, so users

of this popular management utility can use it to manage Canon devices as
well.

 Department ID mode enables administrators to control access to the

imageRUNNER 2020i, setting passwords and limits by function (print, copy,
scan) for individual users and departments.

 Department ID mode, which supports up to 1,000 department codes, also

enables users to display and print a list outlining how much paper was used
by each department. In addition, it allows administrators to specify whether
to accept or reject print and network scan jobs from computers that do not
correspond to any registered department ID.

Remote UI

LAB TEST

This report has been reproduced with the written permission of Buyers Laboratory Inc. Any duplication of this report, in whole or part, in any form or manner,

© 2006 Buyers Laboratory Inc. WARNING: This material is copyrighted by Buyers Laboratory Inc. and is the sole property of Buyers Laboratory. Duplication of this proprietary report or excerpts from this report, in any man-

without the written permission of Buyers Laboratory, is unlawful and violators will be prosecuted. © 2006 Buyers Laboratory Inc. To purchase reprints,

3

ner, whether printed or electronic (including, but not limited to, copying, faxing, scanning or use on a fax-back system), is illegal and strictly forbidden without written permission from Buyers Laboratory. Violators will be pros-
ecuted to the fullest extent of the law. To purchase reprints of any BLI reports or articles, contact BLI at [phone]. Buyers Laboratory Inc., 20 Railroad Avenue, Hackensack, NJ 07601. Contact us at [e-mail].

contact BLI at [phone] (x17) or at [e-mail].

Canon imageRUNNER 2020i

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FEEDBACK TO WORKSTATIONS

— There are no pop-up messages or icon alerts to notify end users of conditions

such as toner low, paper out, etc. Users must proactively seek the informa­tion on the Web page to see device or print job status.

 imageWARE Enterprise Management Console can be congured to send pop-

up error messages to one or more administrators (not end users).

 The Print Monitor utility (which provides pop-up messages indicating a job

has been sent) requires the administrator to create a port using Canon’s LPR

2.0, which is a bit awkward because a standard TCP/IP port is already cre­ated when the imageRUNNER 2020i is installed. LPR 2.0 provides pop-up job
status messages that indicate that a job has been sent. Since the messaging
is limited, BLI recommends using the automated installation routine.

— Information regarding the amount of remaining paper and the size of paper

is displayed in the driver when clicking on a paper source, provided Canon’s

automatic installation is used; however, to obtain accurate information, the
user must rst select to update status information, which requires numer-

ous steps (12 mouse clicks). Further, it was observed that if a port is created
manually using Canon’s LPR 2.0 port creation utility (which is required to
run the Job Monitor utility), the information on available paper status from
the print driver was inaccurate, even after updating status information.
Because users may not realize that the paper size or capacity information
displayed on the image of the device in the driver could be inaccurate, they
could make mistakes that result in wasted paper and productivity.

FAIR

EASE OF NETWORK SETUP

 Conguration of network settings can be easily performed, either from the

control panel or remotely via the Remote User Interface.

 The Canon imageRUNNER 2020i is bundled with a CD that contains the print

drivers and the LPR 2.0 utility. An installation utility built into the drivers’
CD automatically locates the machine and creates the port.

 The print drivers do not auto-launch upon insertion of the CD into the drive.

Installation requires users to navigate the CD-ROM to locate the setup le

for each driver before they can follow the automated process. Installing the
PCL driver requires 13 clicks and requires a separate installation from the
PostScript and UFR II LT drivers.

 The PCL driver can detect any congured accessories on the unit, eliminat-

ing the need for the administrator to manually specify congured accesso-

GOOD

LAB TEST

This report has been reproduced with the written permission of Buyers Laboratory Inc. Any duplication of this report, in whole or part, in any form or manner,

© 2006 Buyers Laboratory Inc. WARNING: This material is copyrighted by Buyers Laboratory Inc. and is the sole property of Buyers Laboratory. Duplication of this proprietary report or excerpts from this report, in any man-

without the written permission of Buyers Laboratory, is unlawful and violators will be prosecuted. © 2006 Buyers Laboratory Inc. To purchase reprints,

4

ner, whether printed or electronic (including, but not limited to, copying, faxing, scanning or use on a fax-back system), is illegal and strictly forbidden without written permission from Buyers Laboratory. Violators will be pros-
ecuted to the fullest extent of the law. To purchase reprints of any BLI reports or articles, contact BLI at [phone]. Buyers Laboratory Inc., 20 Railroad Avenue, Hackensack, NJ 07601. Contact us at [e-mail].

contact BLI at [phone] (x17) or at [e-mail].

Canon imageRUNNER 2020i

Buye rs LaBo rator y Lab TesT RepoRT

ries, though the process is not completely automatic. Once the drivers are
installed, the administrator must enter the IP address of the unit, select
two-way communication in the driver and set the driver to search for any

congured accessories.

PRINT DRIVERS

GOOD

 The imageRUNNER 2020i was tested with the standard PCL 5e/6 driver; the

UFR II LT driver is also standard. The drivers support Windows 98, 2000, Me,
XP, Server 2003 and Novell NetWare. The PCL driver also supports Windows
NT 4.0 and the UFR II LT driver supports Mac OS X or higher.

 Most of the features used for typical print jobs are accessible on the main

screen.

 The well-designed drivers are graphical, enabling point-and-click selection

of paper drawers.

 The drivers offer a good feature set that includes proof print and the ability

to save the settings for frequently used jobs.

 The unit offers simultaneous RIP and print, with printing beginning while

pages are still being processed.

 File size remained the same when printing multiple sets, regardless of

whether “collate” was selected from the properties screen of the driver or
from the print screen within an application.

PCL Print Driver

LAB TEST

This report has been reproduced with the written permission of Buyers Laboratory Inc. Any duplication of this report, in whole or part, in any form or manner,

© 2006 Buyers Laboratory Inc. WARNING: This material is copyrighted by Buyers Laboratory Inc. and is the sole property of Buyers Laboratory. Duplication of this proprietary report or excerpts from this report, in any man-

without the written permission of Buyers Laboratory, is unlawful and violators will be prosecuted. © 2006 Buyers Laboratory Inc. To purchase reprints,

5

ner, whether printed or electronic (including, but not limited to, copying, faxing, scanning or use on a fax-back system), is illegal and strictly forbidden without written permission from Buyers Laboratory. Violators will be pros-
ecuted to the fullest extent of the law. To purchase reprints of any BLI reports or articles, contact BLI at [phone]. Buyers Laboratory Inc., 20 Railroad Avenue, Hackensack, NJ 07601. Contact us at [e-mail].

contact BLI at [phone] (x17) or at [e-mail].

Canon imageRUNNER 2020i

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APPLICATIONS COMPATIBILITY

 No problems were experienced with any of the test les used in the applica-

tions compatibility tests. Units are tested for compatibility on Windows XP
platforms with Microsoft Word 2000, Microsoft PowerPoint 2000, Microsoft
Excel 2000, Adobe PageMaker 7.0, Adobe Photoshop 6.0 and Adobe Acrobat

6.0 using 25 application test les, which contain text, graphics, halftone

images, tables, etc., enabling BLI technicians to evaluate memory usage,

le processing, font rendering and grayscale capability.

SCAN FUNCTIONS

 The imageRUNNER 2020i offers 600-x-600-dpi scanning, which was easy to

use and performed well in testing.

 Users can scan documents to le, e-mail and Internet fax.

 With the unit’s scan-to-e-mail capability, users can scan and send docu-

ments in TIFF, PDF, PDF (compact) and JPEG format. Users can scan to mul­tiple e-mail addresses, which can be programmed from the Web utility and
the control panel, in a single session.

EXCELLENT

GOOD

 The unit can scan color documents.

 Tested scan speed for a black-and-white document, at 23.42 originals per

PRINT/COPY QUALITY

 Print output produced by the imageRUNNER 2020i is excellent overall, earn-

 Text, line art and solids in copy mode received Excellent ratings, while half-

 In both print and copy mode, text was sharp and dark with fully formed

minute, is faster than the unit’s rated engine speed.

EXCELLENT/VERY GOOD

ing ratings of Excellent for text, line art and solids and Very Good for half­tones.

tone range was rated Very Good and halftone pattern was rated Good.

characters and smooth curves and lines and no toner overspray. Solids were

also dark and displayed consistent coverage. Closely spaced ne lines were
distinct and of consistent thickness. Halftone ll was smooth and displayed

no banding in print mode and minimal banding in copy mode.

LAB TEST

This report has been reproduced with the written permission of Buyers Laboratory Inc. Any duplication of this report, in whole or part, in any form or manner,

© 2006 Buyers Laboratory Inc. WARNING: This material is copyrighted by Buyers Laboratory Inc. and is the sole property of Buyers Laboratory. Duplication of this proprietary report or excerpts from this report, in any man-

without the written permission of Buyers Laboratory, is unlawful and violators will be prosecuted. © 2006 Buyers Laboratory Inc. To purchase reprints,

6

ner, whether printed or electronic (including, but not limited to, copying, faxing, scanning or use on a fax-back system), is illegal and strictly forbidden without written permission from Buyers Laboratory. Violators will be pros-
ecuted to the fullest extent of the law. To purchase reprints of any BLI reports or articles, contact BLI at [phone]. Buyers Laboratory Inc., 20 Railroad Avenue, Hackensack, NJ 07601. Contact us at [e-mail].

contact BLI at [phone] (x17) or at [e-mail].