Canon 2020 User Manual

Canon imageRUNNER 2020/2020i

20 PPM Copier • Printer • Scanner • Fax

JULY 2006

Canon imageRUNNER 2020/2020i

BUYERS LABORATORY INC. Lab Test Report

A Comprehensive BLI Laboratory Evaluation

Reliability .............................................. Excellent

Multitasking ................................................. Good

Administrative Utilities ............................. Very Good

Feedback to Workstations .................................. Fair

Ease of Network Setup .................................... Good

Print Drivers ................................................ Good

Applications Compatibility .......................... Excellent

Scan Functions ............................................. Good

Print/Copy Quality ...................... Excellent/Very Good

Print/Copy Productivity ............................. Fair/Good

Ease of Use ............................................. Excellent

Feature Set ................................................. Good

Toner Yield .................................................. Good

Cost per Page .......................................... Excellent

Value .................................................... Excellent

Test duration: Two months, including a 50,000-impression

durability test.

Maximum monthly duty cycle: 50,000 impressions.
BLI’s recommended monthly duty cycle for peak usage: Up to 25,000 impressions.

BLI RECOMMENDATION

An excellent value, the Canon imageRUNNER 2020i proved to be an exceptional

ALSO INSIDE

 Test Procedures

 Specications

 Certicate of

Reliability

Ratings scale:

Excellent, Very

Good, Good, Fair

and Poor.

overall performer in BLI’s rigorous two-month evaluation, displaying excellent
multitasking capabilities, above-average image quality and very good ease of
use. Geared to workgroups and small businesses, this highly reliable 20-ppm
device, which supports up to ledger-size output, provides standard copying,
scanning and PC and network printing, as well as optional faxing (walk-up,
PC and Internet). Contributing to the imageRUNNER 2020i’s very good ease
of use are a touch screen and standard automatic duplexing, which are not
offered on most competitive models. In addition, this model, which has the
highest standard memory capacity (256 MB) for competitive devices, offers
full-color document distribution capabilities. Because of its outstanding
overall performance and excellent value, BLI highly recommends the Canon

imageRUNNER 2020i for ofces in need of a multifunctional product for monthly

volumes of up to 25,000 impressions.

1

LAB TEST

This report has been reproduced with the written permission of Buyers Laboratory Inc. Any duplication of this report, in whole or part, in any form or manner,

© 2006 Buyers Laboratory Inc. WARNING: This material is copyrighted by Buyers Laboratory Inc. and is the sole property of Buyers Laboratory. Duplication of this proprietary report or excerpts from this report, in any man-

without the written permission of Buyers Laboratory, is unlawful and violators will be prosecuted. © 2006 Buyers Laboratory Inc. To purchase reprints,

ner, whether printed or electronic (including, but not limited to, copying, faxing, scanning or use on a fax-back system), is illegal and strictly forbidden without written permission from Buyers Laboratory. Violators will be pros-
ecuted to the fullest extent of the law. To purchase reprints of any BLI reports or articles, contact BLI at [phone]. Buyers Laboratory Inc., 20 Railroad Avenue, Hackensack, NJ 07601. Contact us at [e-mail].

contact BLI at [phone] (x17) or at [e-mail].

PERFORMANCE OVERVIEW

, — and  represent positive, negative and neutral attributes, respectively.

Canon imageRUNNER 2020i

Buye rs LaBo rator y Lab TesT RepoRT

RELIABILITY

MULTITASKING

EXCELLENT

 The Canon imageRUNNER 2020i completed BLI’s two-month, 50,000-impres-

sion durability test without misfeeding or requiring service of any kind.

— The unit’s drum yield is lower than the average for competitive models.

GOOD

 Offering good multitasking capabilities, the imageRUNNER 2020i enables

users to program up to four copy jobs.

 Programming of the next copy job can begin as soon as the pages of the

previous copy job have been scanned.

 A prompt appears on the display letting users know the system is ready to

scan the next copy job.

 The unit does not offer an interrupt function.

 Jobs are processed on a rst-in, rst-out basis; one function cannot be

established as a priority function.

ADMINISTRATIVE UTILITIES

 Administrative utilities for the imageRUNNER 2020i include the unit’s Remote

User Interface (its embedded Web page), which can be accessed from users’
desktops, and imageWARE Enterprise Management Console, which is HTML­based. imageWARE Enterprise Management Console enables discovery of
Canon and non-Canon devices on the network and also enables viewing all

devices or groups of devices that meet specied criteria. Administrators can

choose to view network devices in a list view or in a map view that shows
their locations in the enterprise.

 The Remote User Interface is very easy to navigate and offers a broad range

of functionality. It allows remote conguration of network settings and

authentication, viewing counters for every function (copy, print, send,

VERY GOOD

LAB TEST

This report has been reproduced with the written permission of Buyers Laboratory Inc. Any duplication of this report, in whole or part, in any form or manner,

© 2006 Buyers Laboratory Inc. WARNING: This material is copyrighted by Buyers Laboratory Inc. and is the sole property of Buyers Laboratory. Duplication of this proprietary report or excerpts from this report, in any man-

without the written permission of Buyers Laboratory, is unlawful and violators will be prosecuted. © 2006 Buyers Laboratory Inc. To purchase reprints,

2

ner, whether printed or electronic (including, but not limited to, copying, faxing, scanning or use on a fax-back system), is illegal and strictly forbidden without written permission from Buyers Laboratory. Violators will be pros-
ecuted to the fullest extent of the law. To purchase reprints of any BLI reports or articles, contact BLI at [phone]. Buyers Laboratory Inc., 20 Railroad Avenue, Hackensack, NJ 07601. Contact us at [e-mail].

contact BLI at [phone] (x17) or at [e-mail].

Canon imageRUNNER 2020i

Buye rs LaBo rator y Lab TesT RepoRT

receive) and remote programming and management of addresses for e-mail,
fax and Internet fax, as well as management of user mailboxes.

 The Remote User Interface also provides status information such as the

approximate amount of available paper. However, information on the
remaining toner is vague (i.e., “available”).

 The Web utility provides extensive information on jobs via the job status

tab. Information includes user name, status of the job and number of pages.
There are separate logs for print jobs, copy jobs, send jobs and receive
faxes.

 Plug-ins for HP Web Jetadmin are available for Canon products, so users

of this popular management utility can use it to manage Canon devices as
well.

 Department ID mode enables administrators to control access to the

imageRUNNER 2020i, setting passwords and limits by function (print, copy,
scan) for individual users and departments.

 Department ID mode, which supports up to 1,000 department codes, also

enables users to display and print a list outlining how much paper was used
by each department. In addition, it allows administrators to specify whether
to accept or reject print and network scan jobs from computers that do not
correspond to any registered department ID.

Remote UI

LAB TEST

This report has been reproduced with the written permission of Buyers Laboratory Inc. Any duplication of this report, in whole or part, in any form or manner,

© 2006 Buyers Laboratory Inc. WARNING: This material is copyrighted by Buyers Laboratory Inc. and is the sole property of Buyers Laboratory. Duplication of this proprietary report or excerpts from this report, in any man-

without the written permission of Buyers Laboratory, is unlawful and violators will be prosecuted. © 2006 Buyers Laboratory Inc. To purchase reprints,

3

ner, whether printed or electronic (including, but not limited to, copying, faxing, scanning or use on a fax-back system), is illegal and strictly forbidden without written permission from Buyers Laboratory. Violators will be pros-
ecuted to the fullest extent of the law. To purchase reprints of any BLI reports or articles, contact BLI at [phone]. Buyers Laboratory Inc., 20 Railroad Avenue, Hackensack, NJ 07601. Contact us at [e-mail].

contact BLI at [phone] (x17) or at [e-mail].

Canon imageRUNNER 2020i

Buye rs LaBo rator y Lab TesT RepoRT

FEEDBACK TO WORKSTATIONS

— There are no pop-up messages or icon alerts to notify end users of conditions

such as toner low, paper out, etc. Users must proactively seek the informa­tion on the Web page to see device or print job status.

 imageWARE Enterprise Management Console can be congured to send pop-

up error messages to one or more administrators (not end users).

 The Print Monitor utility (which provides pop-up messages indicating a job

has been sent) requires the administrator to create a port using Canon’s LPR

2.0, which is a bit awkward because a standard TCP/IP port is already cre­ated when the imageRUNNER 2020i is installed. LPR 2.0 provides pop-up job
status messages that indicate that a job has been sent. Since the messaging
is limited, BLI recommends using the automated installation routine.

— Information regarding the amount of remaining paper and the size of paper

is displayed in the driver when clicking on a paper source, provided Canon’s

automatic installation is used; however, to obtain accurate information, the
user must rst select to update status information, which requires numer-

ous steps (12 mouse clicks). Further, it was observed that if a port is created
manually using Canon’s LPR 2.0 port creation utility (which is required to
run the Job Monitor utility), the information on available paper status from
the print driver was inaccurate, even after updating status information.
Because users may not realize that the paper size or capacity information
displayed on the image of the device in the driver could be inaccurate, they
could make mistakes that result in wasted paper and productivity.

FAIR

EASE OF NETWORK SETUP

 Conguration of network settings can be easily performed, either from the

control panel or remotely via the Remote User Interface.

 The Canon imageRUNNER 2020i is bundled with a CD that contains the print

drivers and the LPR 2.0 utility. An installation utility built into the drivers’
CD automatically locates the machine and creates the port.

 The print drivers do not auto-launch upon insertion of the CD into the drive.

Installation requires users to navigate the CD-ROM to locate the setup le

for each driver before they can follow the automated process. Installing the
PCL driver requires 13 clicks and requires a separate installation from the
PostScript and UFR II LT drivers.

 The PCL driver can detect any congured accessories on the unit, eliminat-

ing the need for the administrator to manually specify congured accesso-

GOOD

LAB TEST

This report has been reproduced with the written permission of Buyers Laboratory Inc. Any duplication of this report, in whole or part, in any form or manner,

© 2006 Buyers Laboratory Inc. WARNING: This material is copyrighted by Buyers Laboratory Inc. and is the sole property of Buyers Laboratory. Duplication of this proprietary report or excerpts from this report, in any man-

without the written permission of Buyers Laboratory, is unlawful and violators will be prosecuted. © 2006 Buyers Laboratory Inc. To purchase reprints,

4

ner, whether printed or electronic (including, but not limited to, copying, faxing, scanning or use on a fax-back system), is illegal and strictly forbidden without written permission from Buyers Laboratory. Violators will be pros-
ecuted to the fullest extent of the law. To purchase reprints of any BLI reports or articles, contact BLI at [phone]. Buyers Laboratory Inc., 20 Railroad Avenue, Hackensack, NJ 07601. Contact us at [e-mail].

contact BLI at [phone] (x17) or at [e-mail].

Canon imageRUNNER 2020i

Buye rs LaBo rator y Lab TesT RepoRT

ries, though the process is not completely automatic. Once the drivers are
installed, the administrator must enter the IP address of the unit, select
two-way communication in the driver and set the driver to search for any

congured accessories.

PRINT DRIVERS

GOOD

 The imageRUNNER 2020i was tested with the standard PCL 5e/6 driver; the

UFR II LT driver is also standard. The drivers support Windows 98, 2000, Me,
XP, Server 2003 and Novell NetWare. The PCL driver also supports Windows
NT 4.0 and the UFR II LT driver supports Mac OS X or higher.

 Most of the features used for typical print jobs are accessible on the main

screen.

 The well-designed drivers are graphical, enabling point-and-click selection

of paper drawers.

 The drivers offer a good feature set that includes proof print and the ability

to save the settings for frequently used jobs.

 The unit offers simultaneous RIP and print, with printing beginning while

pages are still being processed.

 File size remained the same when printing multiple sets, regardless of

whether “collate” was selected from the properties screen of the driver or
from the print screen within an application.

PCL Print Driver

LAB TEST

This report has been reproduced with the written permission of Buyers Laboratory Inc. Any duplication of this report, in whole or part, in any form or manner,

© 2006 Buyers Laboratory Inc. WARNING: This material is copyrighted by Buyers Laboratory Inc. and is the sole property of Buyers Laboratory. Duplication of this proprietary report or excerpts from this report, in any man-

without the written permission of Buyers Laboratory, is unlawful and violators will be prosecuted. © 2006 Buyers Laboratory Inc. To purchase reprints,

5

ner, whether printed or electronic (including, but not limited to, copying, faxing, scanning or use on a fax-back system), is illegal and strictly forbidden without written permission from Buyers Laboratory. Violators will be pros-
ecuted to the fullest extent of the law. To purchase reprints of any BLI reports or articles, contact BLI at [phone]. Buyers Laboratory Inc., 20 Railroad Avenue, Hackensack, NJ 07601. Contact us at [e-mail].

contact BLI at [phone] (x17) or at [e-mail].

Canon imageRUNNER 2020i

Buye rs LaBo rator y Lab TesT RepoRT

APPLICATIONS COMPATIBILITY

 No problems were experienced with any of the test les used in the applica-

tions compatibility tests. Units are tested for compatibility on Windows XP
platforms with Microsoft Word 2000, Microsoft PowerPoint 2000, Microsoft
Excel 2000, Adobe PageMaker 7.0, Adobe Photoshop 6.0 and Adobe Acrobat

6.0 using 25 application test les, which contain text, graphics, halftone

images, tables, etc., enabling BLI technicians to evaluate memory usage,

le processing, font rendering and grayscale capability.

SCAN FUNCTIONS

 The imageRUNNER 2020i offers 600-x-600-dpi scanning, which was easy to

use and performed well in testing.

 Users can scan documents to le, e-mail and Internet fax.

 With the unit’s scan-to-e-mail capability, users can scan and send docu-

ments in TIFF, PDF, PDF (compact) and JPEG format. Users can scan to mul­tiple e-mail addresses, which can be programmed from the Web utility and
the control panel, in a single session.

EXCELLENT

GOOD

 The unit can scan color documents.

 Tested scan speed for a black-and-white document, at 23.42 originals per

PRINT/COPY QUALITY

 Print output produced by the imageRUNNER 2020i is excellent overall, earn-

 Text, line art and solids in copy mode received Excellent ratings, while half-

 In both print and copy mode, text was sharp and dark with fully formed

minute, is faster than the unit’s rated engine speed.

EXCELLENT/VERY GOOD

ing ratings of Excellent for text, line art and solids and Very Good for half­tones.

tone range was rated Very Good and halftone pattern was rated Good.

characters and smooth curves and lines and no toner overspray. Solids were

also dark and displayed consistent coverage. Closely spaced ne lines were
distinct and of consistent thickness. Halftone ll was smooth and displayed

no banding in print mode and minimal banding in copy mode.

LAB TEST

This report has been reproduced with the written permission of Buyers Laboratory Inc. Any duplication of this report, in whole or part, in any form or manner,

© 2006 Buyers Laboratory Inc. WARNING: This material is copyrighted by Buyers Laboratory Inc. and is the sole property of Buyers Laboratory. Duplication of this proprietary report or excerpts from this report, in any man-

without the written permission of Buyers Laboratory, is unlawful and violators will be prosecuted. © 2006 Buyers Laboratory Inc. To purchase reprints,

6

ner, whether printed or electronic (including, but not limited to, copying, faxing, scanning or use on a fax-back system), is illegal and strictly forbidden without written permission from Buyers Laboratory. Violators will be pros-
ecuted to the fullest extent of the law. To purchase reprints of any BLI reports or articles, contact BLI at [phone]. Buyers Laboratory Inc., 20 Railroad Avenue, Hackensack, NJ 07601. Contact us at [e-mail].

contact BLI at [phone] (x17) or at [e-mail].

Canon imageRUNNER 2020i

Buye rs LaBo rator y Lab TesT RepoRT

PRINT/COPY PRODUCTIVITY

— The unit’s performance in the job stream evaluation is substantially below

the average for competitive models.

 The imageRUNNER 2020i’s print productivity is competitive when printing

multiple sets in both simplex and duplex modes.

 Although the unit’s copy efciency is below average for competitive units in

1:1 mode, it’s competitive in 1:2 and 2:2 modes.

— First-copy time from both the platen and the document feeder are among

the slowest for competitive models.

EASE OF USE

 The imageRUNNER 2020i features a well-designed control panel that incor-

porates a large (3-1/2" x 4-3/4"), easy-to-read LCD display that is adjustable
for brightness via a dial on the control panel. Unlike with some manufac­turers, the imageRUNNER 2020i’s control panel provides a consistent look
and feel with the rest of Canon’s product line. The control panels of other
Segment 1 models usually differ from those of higher-speed models in the
product line.

FAIR/GOOD

EXCELLENT

 Unlike the large majority of competitive models, the imageRUNNER 2020i

has a touch screen, which makes it easier to navigate than models that have
control panels with hard keys.

— The control panel lacks a help key.

Canon imageRUNNER 2020i Control Panel

LAB TEST

This report has been reproduced with the written permission of Buyers Laboratory Inc. Any duplication of this report, in whole or part, in any form or manner,

© 2006 Buyers Laboratory Inc. WARNING: This material is copyrighted by Buyers Laboratory Inc. and is the sole property of Buyers Laboratory. Duplication of this proprietary report or excerpts from this report, in any man-

without the written permission of Buyers Laboratory, is unlawful and violators will be prosecuted. © 2006 Buyers Laboratory Inc. To purchase reprints,

7

ner, whether printed or electronic (including, but not limited to, copying, faxing, scanning or use on a fax-back system), is illegal and strictly forbidden without written permission from Buyers Laboratory. Violators will be pros-
ecuted to the fullest extent of the law. To purchase reprints of any BLI reports or articles, contact BLI at [phone]. Buyers Laboratory Inc., 20 Railroad Avenue, Hackensack, NJ 07601. Contact us at [e-mail].

contact BLI at [phone] (x17) or at [e-mail].

Canon imageRUNNER 2020i

Buye rs LaBo rator y Lab TesT RepoRT

 Though not all of the features required for typical copy jobs can be pro-

grammed from the main screen, they are selectable from the main screen
and, when selected, bring the user to another screen where the settings can
be programmed. The keys are well-labeled and BLI test technicians found
the menu system easy to navigate.

 The job list on the control panel offers extensive information for print, copy,

fax, and Internet fax and jobs currently being processed.

 Loading paper into the drawers is easy. The paper drawers have a sliding

width guide and a length guide that has to be removed and replaced; BLI

prefers a sliding length guide. However, the standard paper drawers do not
automatically detect the size of paper loaded in them, so users must change
the paper size in the drawers and at the control panel.

— Procedures for replacing the toner are simple, although a bit awkward

because the user must remove the seal while inserting the toner cartridge
into the device, otherwise the toner will spill.

FEATURE SET

 Removing misfeeds was easy. Although no step-by-step instructions are pro-

vided, a graphic and text message on the display indicate the misfeed loca­tion.

 The drum is not exposed when removing misfeeds from the unit.

VERY GOOD

 This model is available in two congurations: the imageRUNNER 2020 and

the imageRUNNER 2020i. The main differences between the two models is
that the imageRUNNER 2020 does not offer scanning, which is standard on
the imageRUNNER 2020i. Other differences include standard memory capac­ity (128 MB versus 256 MB) and duplexing (optional versus standard).

 The imageRUNNER 2020i offers a competitive standard paper capacity of

two 250-sheet drawers.

— The unit’s maximum paper capacity of 1,080 sheets and bypass capacity of

80 sheets are below the average for competitive models.

 The unit’s standard memory capacity of 256 MB of RAM is higher than the

average for competitive models; in fact, it’s the highest. Though it’s non-

upgradable, it is nevertheless higher than the average maximum memory
capacity for models in this group.

 The unit’s standard RADF has a capacity (50 sheets) that’s slightly higher

than the average for comparably equipped models.

LAB TEST

This report has been reproduced with the written permission of Buyers Laboratory Inc. Any duplication of this report, in whole or part, in any form or manner,

© 2006 Buyers Laboratory Inc. WARNING: This material is copyrighted by Buyers Laboratory Inc. and is the sole property of Buyers Laboratory. Duplication of this proprietary report or excerpts from this report, in any man-

without the written permission of Buyers Laboratory, is unlawful and violators will be prosecuted. © 2006 Buyers Laboratory Inc. To purchase reprints,

8

ner, whether printed or electronic (including, but not limited to, copying, faxing, scanning or use on a fax-back system), is illegal and strictly forbidden without written permission from Buyers Laboratory. Violators will be pros-
ecuted to the fullest extent of the law. To purchase reprints of any BLI reports or articles, contact BLI at [phone]. Buyers Laboratory Inc., 20 Railroad Avenue, Hackensack, NJ 07601. Contact us at [e-mail].

contact BLI at [phone] (x17) or at [e-mail].

Canon imageRUNNER 2020i

Buye rs LaBo rator y Lab TesT RepoRT

 Unlike most competitive models, the imageRUNNER 2020i offers automatic

duplexing as a standard feature.

 In addition to the features that would be expected for a unit in this range,

the imageRUNNER 2020i offers 100 copy control codes, a choice of languages
for the control panel (English, French, Korean, Portuguese or Spanish) and the
ability to feed different size originals.

 Walk-up and PC faxing are available as options. Fax features include a 33.6-

Kbps modem with JBIG compression, 500 autodial destinations (including 60
one-touch keys), broadcasting, timers, error-correction mode and the abil­ity to serve as a transfer hub.

 Unlike most Segment 1 models, the imageRUNNER 2020i offers nishing

options. They include an internal nisher that can top-corner staple up to
50 sheets (an optional nisher tray that provides an additional output tray is

also available) and an inner two-way tray, which was provided with the test
unit, that provides collation when stapling is not required.

 The unit features Canon’s RAPID Fusing Technology, which according to the

company, helps speed warm-up times and signicantly helps reduce energy

consumption.

SECURITY/ACCESSIBILITY

 With Department ID mode, administrators can control access to the

imageRUNNER 2020i by setting passwords and limits by function (print, copy,
scan) for individual users and departments.

 The Canon imageRUNNER 2020i offers standard MAC ltering and IP address

ltering, which allows administrators to limit which users and which work-

stations can access the unit.

 USB block can prohibit unauthorized access by blocking connections via the

USB port.

 An administrator can enable or disable specic device protocols to minimize

unwanted communication.

 Memory lock mode allows received faxes to be stored to memory, where

they can be viewed or printed.

NOT RATED

 An optional Braille kit, which improves access to copy and fax functions for

users with visual impairments, contains transparent Braille labels that afx

to each hard key on the control panel except for the numeric keys.

LAB TEST

This report has been reproduced with the written permission of Buyers Laboratory Inc. Any duplication of this report, in whole or part, in any form or manner,

© 2006 Buyers Laboratory Inc. WARNING: This material is copyrighted by Buyers Laboratory Inc. and is the sole property of Buyers Laboratory. Duplication of this proprietary report or excerpts from this report, in any man-

without the written permission of Buyers Laboratory, is unlawful and violators will be prosecuted. © 2006 Buyers Laboratory Inc. To purchase reprints,

9

ner, whether printed or electronic (including, but not limited to, copying, faxing, scanning or use on a fax-back system), is illegal and strictly forbidden without written permission from Buyers Laboratory. Violators will be pros-
ecuted to the fullest extent of the law. To purchase reprints of any BLI reports or articles, contact BLI at [phone]. Buyers Laboratory Inc., 20 Railroad Avenue, Hackensack, NJ 07601. Contact us at [e-mail].

contact BLI at [phone] (x17) or at [e-mail].

Canon imageRUNNER 2020i

Buye rs LaBo rator y Lab TesT RepoRT

TONER YIELD

VALUE

GOOD

 The tested toner yield of the imageRUNNER 2020i is slightly below the aver-

age for Segment 1 units.

EXCELLENT

 When equipped with the optional nisher, the imageRUNNER 2020i is priced

substantially lower than the average for comparably equipped competitive
models. In addition, the unit’s supplies cost per page is lower than the aver­age for competitive models. In fact, it’s among the lowest.

10

LAB TEST

This report has been reproduced with the written permission of Buyers Laboratory Inc. Any duplication of this report, in whole or part, in any form or manner,

© 2006 Buyers Laboratory Inc. WARNING: This material is copyrighted by Buyers Laboratory Inc. and is the sole property of Buyers Laboratory. Duplication of this proprietary report or excerpts from this report, in any man-

without the written permission of Buyers Laboratory, is unlawful and violators will be prosecuted. © 2006 Buyers Laboratory Inc. To purchase reprints,

ner, whether printed or electronic (including, but not limited to, copying, faxing, scanning or use on a fax-back system), is illegal and strictly forbidden without written permission from Buyers Laboratory. Violators will be pros-
ecuted to the fullest extent of the law. To purchase reprints of any BLI reports or articles, contact BLI at [phone]. Buyers Laboratory Inc., 20 Railroad Avenue, Hackensack, NJ 07601. Contact us at [e-mail].

contact BLI at [phone] (x17) or at [e-mail].

SUPPORTING TEST DATA

Test Environment

This product was tested in BLI’s 10,000-square-foot test lab, in an environment monitored by

a Honeywell Temp/RH chart recorder, which replicates typical ofce conditions.

Test Equipment

BLI’s dedicated test network, consisting of Windows NT 4.0, 2000 and Microsoft Exchange
servers, Windows 2000 and XP workstations, 10BaseT/100BaseTX network switches and CAT5
cabling.

Test Duration

Products are tested for two months, ve weeks of which consists of a durability test during

which the product is run at its manufacturer-rated maximum monthly duty cycle, with 50 per­cent of the test volume comprised of copy jobs and 50 percent comprised of print jobs. BLI’s
daily test usage is designed to replicate real-world use over an eight-hour workday, and as
such includes a mix of various-size documents, simplex and duplex modes, and a mix of short,
moderate and long run lengths, and on/off cycles, throughout the day. The durability evalua­tion also includes testing of the document feeder/scanner for an additional 10 percent of the
monthly maximum volume, evenly divided over the course of the test.

Canon imageRUNNER 2020i

Buye rs LaBo rator y Lab TesT RepoRT

Tested Configuration

Base unit, plus optional inner two-way tray and 2 x 250-sheet cassette feeding kit.

Test Procedures

The test methods and procedures employed by BLI in its lab testing include BLI’s propri­etary procedures and industry-standard test procedures, including a BLI-developed variation
of ASTM’s 1318-90 Test Method for Determination of Productivity using Electrostatic Copy
Machines. In addition to a number of proprietary test documents, BLI uses an industry-stan­dard Katun test original for evaluating black image quality and test suites from Quality Logic
to evaluate applications compatibility. In addition to a visual observation, color print quality
is tested using the ANSI standard IT8 Color Test Target, which is read using the Minolta CM503I
Spectrophotometer, and samples are analyzed using the CIE XY Chromaticity Diagram. In addi­tion, density of black and color output is measured using an X-Rite 428 Densitometer. Georgia-

Pacic Spectrum DP 20-lb. bond is used in the tests, 10 percent of which is recycled paper
containing 30 percent post-consumer content. Image quality is tested using Georgia-Pacic

Printing Paper (95 brightness, 22-lb. bond).

Buyers Laboratory Inc. • 20 Railroad Avenue • Hackensack, NJ 07601 • USA • [phone]

Michael Danziger

CEO

Mark Lerch

COO

Anthony F. Polifrone

Managing Director

Daria M. Hoffman

Managing Editor

Lynn Nannariello

Senior Editor

Mark Young

Senior Editor, Solutions

Marlene Orr

Printer Industry Analyst

Tracie Hines

Associate Editor

George Mikolay

Associate Editor

Carl Schell

Associate Editor

Ben Curry

Research Editor

Marc Bussanich

Technical Analyst

Camille Dendtler

Research Manager

Pete Emory

Manager of Laboratory
Testing

Pia Beddiges

Manager of Field Testing

Ken Nardone

Technical Manager, Field Testing

Anthony Marchesini

IT Director

T. R. Patrick

Art Director

11

LAB TEST

This report has been reproduced with the written permission of Buyers Laboratory Inc. Any duplication of this report, in whole or part, in any form or manner,

© 2006 Buyers Laboratory Inc. WARNING: This material is copyrighted by Buyers Laboratory Inc. and is the sole property of Buyers Laboratory. Duplication of this proprietary report or excerpts from this report, in any man-

without the written permission of Buyers Laboratory, is unlawful and violators will be prosecuted. © 2006 Buyers Laboratory Inc. To purchase reprints,

ner, whether printed or electronic (including, but not limited to, copying, faxing, scanning or use on a fax-back system), is illegal and strictly forbidden without written permission from Buyers Laboratory. Violators will be pros-
ecuted to the fullest extent of the law. To purchase reprints of any BLI reports or articles, contact BLI at [phone]. Buyers Laboratory Inc., 20 Railroad Avenue, Hackensack, NJ 07601. Contact us at [e-mail].

contact BLI at [phone] (x17) or at [e-mail].

RELIABILITY

Canon imageRUNNER 2020i

Buye rs LaBo rator y Lab TesT RepoRT

PMs/Malfunctions Service Required

Meter count (beginning of test) 0

End of test period 50,000

Total Misfeeds/Misfeed Rate 0/Not applicable

Service Calls 0

PMs 0

Total Service Calls (including PMs) 0

Meter Count

(Impressions)

Impressions

Between Service

MULTITASKING

Multitasking Evaluation

Secondary

Primary
Function

PRINT Yes Yes Yes

SCAN Yes Yes Yes

COPY Yes Yes Yes

NOTE: A “Yes” indicates that the user can initiate the secondary function while the primary function is taking place and
that no further user intervention will be required for the secondary function to take place.

In addition to a single-user multitasking test, which evaluates a unit’s ability to initiate or perform one function while
another function is already in progress (see chart above), BLI also tests a multifunctional product’s ability to handle
multiple jobs that would be likely to stack up in a multi-user networked environment.

Function

PRINT SCAN COPY

12

LAB TEST

This report has been reproduced with the written permission of Buyers Laboratory Inc. Any duplication of this report, in whole or part, in any form or manner,

© 2006 Buyers Laboratory Inc. WARNING: This material is copyrighted by Buyers Laboratory Inc. and is the sole property of Buyers Laboratory. Duplication of this proprietary report or excerpts from this report, in any man-

without the written permission of Buyers Laboratory, is unlawful and violators will be prosecuted. © 2006 Buyers Laboratory Inc. To purchase reprints,

ner, whether printed or electronic (including, but not limited to, copying, faxing, scanning or use on a fax-back system), is illegal and strictly forbidden without written permission from Buyers Laboratory. Violators will be pros-
ecuted to the fullest extent of the law. To purchase reprints of any BLI reports or articles, contact BLI at [phone]. Buyers Laboratory Inc., 20 Railroad Avenue, Hackensack, NJ 07601. Contact us at [e-mail].

contact BLI at [phone] (x17) or at [e-mail].

IMAGE QUALITY

Print Quality

Text Excellent

Line Art Excellent

Halftone Pattern Very Good

Halftone Range Very Good

Solids Excellent

Print density

imageRUNNER 2020i

Range for
tested units

0 1.00.5

21.5

Canon imageRUNNER 2020i

Buye rs LaBo rator y Lab TesT RepoRT

Print density:

1.43 to 1.49

Density for units in this class tested to date:

0.98 to 1.69

Measurements are based on four readings corresponding to four different
solid black locations on the output. The higher the density reading, the
darker the image.

Halftone range:

Halftone output was visible from the 2% to 96% dot-ll levels,

with distinct transitions between most levels and consistent
coverage within levels.

Copy Quality

Text Excellent

Line Art Excellent

Halftone Pattern Good

Halftone Range Very Good

Solids Excellent

Density of original:

1.65 to 1.69

Density of copy:

Copy density

Original

1.38 to 1.45

Range for tested units:

0.99 to 1.75

imageRUNNER 2020i

Halftone range:

Range for
tested units

0 1.0

0.5

21.5

Halftone output was visible from the 15% dot-ll level (which

is the minimum coverage level on the original) to the 100%

13

LAB TEST

This report has been reproduced with the written permission of Buyers Laboratory Inc. Any duplication of this report, in whole or part, in any form or manner,

© 2006 Buyers Laboratory Inc. WARNING: This material is copyrighted by Buyers Laboratory Inc. and is the sole property of Buyers Laboratory. Duplication of this proprietary report or excerpts from this report, in any man-

without the written permission of Buyers Laboratory, is unlawful and violators will be prosecuted. © 2006 Buyers Laboratory Inc. To purchase reprints,

ner, whether printed or electronic (including, but not limited to, copying, faxing, scanning or use on a fax-back system), is illegal and strictly forbidden without written permission from Buyers Laboratory. Violators will be pros-
ecuted to the fullest extent of the law. To purchase reprints of any BLI reports or articles, contact BLI at [phone]. Buyers Laboratory Inc., 20 Railroad Avenue, Hackensack, NJ 07601. Contact us at [e-mail].

contact BLI at [phone] (x17) or at [e-mail].

PRODUCTIVITY

Canon imageRUNNER 2020i

Buye rs LaBo rator y Lab TesT RepoRT

level, with distinct transitions between most levels and con­sistent coverage within levels.

Measurements are based on eight readings corresponding to eight different
solid black locations on the output. The higher the density reading, the
darker the image.

Job Stream:

The unit completed the job stream in 2 minutes and 18.88
seconds, running at 8.21 ppm, which translates to an ef­ciency rate of 41.04%.

First-copy time

11.68

PlatenDocument

17.02

Feeder

0 2010

Seconds

BLI’s job stream includes Word documents, Outlook e-mail messages, Excel

spreadsheets and PowerPoint, HTML and Acrobat PDF les, totaling 19
pages. This test simulates the type of trafc a typical device might experi­ence in a real-world, multi-user environment. All of the les are sent to

the printer as a group, at which time the stopwatch begins; timing ends

when the last page of the last le exits the device. Job stream efciency is

determined by the percentage of the rated speed at which the unit oper­ates when producing real-world jobs. The closer the rate is to 100%, or if it

exceeds 100%, the more efcient the unit.

First-copy time:

11.68 seconds from the platen.

17.02 seconds from the document feeder.

5

15

14

LAB TEST

This report has been reproduced with the written permission of Buyers Laboratory Inc. Any duplication of this report, in whole or part, in any form or manner,

© 2006 Buyers Laboratory Inc. WARNING: This material is copyrighted by Buyers Laboratory Inc. and is the sole property of Buyers Laboratory. Duplication of this proprietary report or excerpts from this report, in any man-

without the written permission of Buyers Laboratory, is unlawful and violators will be prosecuted. © 2006 Buyers Laboratory Inc. To purchase reprints,

ner, whether printed or electronic (including, but not limited to, copying, faxing, scanning or use on a fax-back system), is illegal and strictly forbidden without written permission from Buyers Laboratory. Violators will be pros-
ecuted to the fullest extent of the law. To purchase reprints of any BLI reports or articles, contact BLI at [phone]. Buyers Laboratory Inc., 20 Railroad Avenue, Hackensack, NJ 07601. Contact us at [e-mail].

contact BLI at [phone] (x17) or at [e-mail].

Canon imageRUNNER 2020i

Buye rs LaBo rator y Lab TesT RepoRT

Copy/Print Efficiency For Multiple Sets

Overall Efficiency

1:1

81.1

1:2

56.8

2:2

56.1

1:1

80.8

1:2

60.1

0 1005025

Percent

BLI obtains the overall ef­ciency for each copy/print
mode by averaging the ef­ciency ratings (derived by
dividing the tested speed
of the device by the rated
speed, and then multiplying
by 100) for each run length (1
and 5 sets).

Copy
Print

75

Copy 1:1

Sets Min. Sec. PPM Efciency Overall Efciency

1 0 42.97 14.0 69.8% 69.8%

5 2 42.47 18.5 92.3% 81.1%

Copy 1:2

Sets Min. Sec. PPM Efciency Overall Efciency

1 1 17.72 7.7 38.6% 38.6%

5 3 20.12 15.0 75.0% 56.8%

Copy 2:2

Sets Min. Sec. PPM Efciency Overall Efciency

1 2 38.88 7.6 37.8% 37.8%

5 6 43.15 14.9 74.4% 56.1%

Print 1:1

Sets Min. Sec. PPM Efciency Overall Efciency

1 0 43.79 13.7 68.5% 68.5%

5 2 41.19 18.6 93.1% 80.8%

Print 1:2

Sets Min. Sec. PPM Efciency Overall Efciency

1 1 10.91 8.5 42.3% 42.3%

5 3 12.41 15.6 78.0% 60.1%

Efciency is tested using a 10-page document. In print mode, the document

is printed using the PostScript driver at 600-dpi resolution.

15

LAB TEST

This report has been reproduced with the written permission of Buyers Laboratory Inc. Any duplication of this report, in whole or part, in any form or manner,

© 2006 Buyers Laboratory Inc. WARNING: This material is copyrighted by Buyers Laboratory Inc. and is the sole property of Buyers Laboratory. Duplication of this proprietary report or excerpts from this report, in any man-

without the written permission of Buyers Laboratory, is unlawful and violators will be prosecuted. © 2006 Buyers Laboratory Inc. To purchase reprints,

ner, whether printed or electronic (including, but not limited to, copying, faxing, scanning or use on a fax-back system), is illegal and strictly forbidden without written permission from Buyers Laboratory. Violators will be pros-
ecuted to the fullest extent of the law. To purchase reprints of any BLI reports or articles, contact BLI at [phone]. Buyers Laboratory Inc., 20 Railroad Avenue, Hackensack, NJ 07601. Contact us at [e-mail].

contact BLI at [phone] (x17) or at [e-mail].

PRINT DRIVERS

Canon imageRUNNER 2020i Print Driver Features

Windows 2000 PCL 6

Auto Feature/Device Detection Yes

Booklet Printing Yes

Collate Sets Yes

Consumables Gauge No

Delayed/Scheduled Print No

Max Paper Sources Per Job 2

N-up Printing 2 to 16

Overlay Yes

Paper Gauge No

Print and Hold No

Proof Print No

Quantity Selection Up to 999

Reduction/Enlargement 25% to 400%

Resolution Modes 600 dpi

Save Settings Yes

Secure Printing No

Watermarks/Custom Watermarks Yes/Yes

Canon imageRUNNER 2020i

Buye rs LaBo rator y Lab TesT RepoRT

16

SCAN FUNCTIONS

Scan to e-mail speed (8-1/2" x 11" originals):

1:1 mode: 23.42 originals per minute.

Scan File Size

Mode PDF PDF

Single-page le B&W: 63 KB

Multi-page le B&W 2 MB

All les are transmitted using 300-dpi and PDF mode.

LAB TEST

This report has been reproduced with the written permission of Buyers Laboratory Inc. Any duplication of this report, in whole or part, in any form or manner,

© 2006 Buyers Laboratory Inc. WARNING: This material is copyrighted by Buyers Laboratory Inc. and is the sole property of Buyers Laboratory. Duplication of this proprietary report or excerpts from this report, in any man-

without the written permission of Buyers Laboratory, is unlawful and violators will be prosecuted. © 2006 Buyers Laboratory Inc. To purchase reprints,

ner, whether printed or electronic (including, but not limited to, copying, faxing, scanning or use on a fax-back system), is illegal and strictly forbidden without written permission from Buyers Laboratory. Violators will be pros-
ecuted to the fullest extent of the law. To purchase reprints of any BLI reports or articles, contact BLI at [phone]. Buyers Laboratory Inc., 20 Railroad Avenue, Hackensack, NJ 07601. Contact us at [e-mail].

contact BLI at [phone] (x17) or at [e-mail].

TONER YIELD

Tested Toner Yield/Cost Per Page

Canon imageRUNNER 2020i

Buye rs LaBo rator y Lab TesT RepoRT

Toner Cartridge

Net Weight (Grams)

455.4 8,082 17.74 0.392¢ 0.392¢

1

Testing was conducted using BLI’s toner yield test original with 6% page coverage.

2

Supplies cost per page is based on BLI’s tested toner yield and Canon’s suggested retail pricing. Toner is the only supply
used by this product.

Toner Yield

(Impressions)

Impressions

Per Gram

Toner Cost

Per Page

1

Supplies Cost

Per Page

17

LAB TEST

This report has been reproduced with the written permission of Buyers Laboratory Inc. Any duplication of this report, in whole or part, in any form or manner,

© 2006 Buyers Laboratory Inc. WARNING: This material is copyrighted by Buyers Laboratory Inc. and is the sole property of Buyers Laboratory. Duplication of this proprietary report or excerpts from this report, in any man-

without the written permission of Buyers Laboratory, is unlawful and violators will be prosecuted. © 2006 Buyers Laboratory Inc. To purchase reprints,

ner, whether printed or electronic (including, but not limited to, copying, faxing, scanning or use on a fax-back system), is illegal and strictly forbidden without written permission from Buyers Laboratory. Violators will be pros-
ecuted to the fullest extent of the law. To purchase reprints of any BLI reports or articles, contact BLI at [phone]. Buyers Laboratory Inc., 20 Railroad Avenue, Hackensack, NJ 07601. Contact us at [e-mail].

contact BLI at [phone] (x17) or at [e-mail].

SPECIFICATIONS

Canon imageRUNNER 2020i

Manufacturing Status: New
Console, digital Monochrome copier, MF
Dry, monocomponent toner

BACKGROUND INFO Dataquest Segment 1

SRP (USA; Canada): $4,900; Info not avail

Domestic Intro Date: March 2006
OEM: Canon (China)
Also Sold As: None
Distribution: Dealers and subsidiaries
Max Mo Duty Cycle: 50,000 copies

FAD 14347

 MULTIFUNCTION MODES

Copier: Std Fax: Opt
Internet Fax: Std Network Fax: Std
Network Printer: Opt PC Fax: No
Printer: Std Scanner: Std

 GENERAL SPECS/PAPER HANDLING

First Copy Time: 7.9 sec
Multicopy (Ltr/Lgl/Ldgr): 20 cpm/10/10 cpm
Warm-up Time: 13 sec
Std Paper Source(s): Dual drawer
Std Paper Capacity: 250/250
Paper Weights: 17 to 24 lbs
Bypass/Paper Weights: 80-sheet/17 to 32 lbs
Max Paper Sources/Cap: 5/1,080 sheets
Max Original Size: 11 x 17
Min/Max Output Size: 3-3/4 x 5-7/8/11 x 17
Scan/Copy Resolution: 600 x 600 dpi
Std/Max Copier Memory: 256 MB/256 MB
Duplex: Auto (1:2, 2:2, 2:1)
Capacity/Paper Sizes: Unlimited/8-1/2 x 11 to 11 x 17
Document Feeder: Std RADF
Speed/Capacity: 20 opm/50 orig
Paper Weights: 14 to 28 lbs
Stapler Sorter: None
Bins/Stapling Cap: Not applicable
Stapling Positions: Not applicable

Finisher: Opt nisher

Tray/Stapling/Pos(s): 770, 200, 200*/50/1

Other: Finisher-U1 paper capacity is 770 sheets; *2nd opt Additional

Finisher Tray (C1) offers two 200-sheets each; opt Inner 2-way tray

comes with two trays (top tray has 100 shts and lower tray has 250
shts)

 COPIER FEATURES

Automatic Features: AES, APS, AS
Book Copy: Yes Job Programs: No
Booklet Mode: No Job Time: No
Color: No Language: Std
Copy Control: 100** Margin Shift: No
Covers: No Neg/Pos: No
Editing: No OHP Interleaving: No
Energy-Save: Yes Photo Mode: Yes
Erase: Std Preset R/E: 4R, 3E
Image Insert: No Program Ahead: Yes
Image Overlay: No Sheet Insertion: No
Image Repeat: No Stamping: No
Image Rotate: Std Timer: No
Interrupt: No 2-in-1: Std
Job Build: No XY Zoom: Yes
Zoom Range: 50 to 400 (1%)

 OTHER FEATURES: **Std 100 dept. IDs, Opt 1,000 dept. IDs; mixed

size originals; scan-once-print-many

18

This report has been reproduced with the written permission of Buyers Laboratory Inc. Any duplication of this report, in whole or part, in any form or manner,

© 2006 Buyers Laboratory Inc. WARNING: This material is copyrighted by Buyers Laboratory Inc. and is the sole property of Buyers Laboratory. Duplication of this proprietary report or excerpts from this report, in any manner,
whether printed or electronic (including, but not limited to, copying, faxing, scanning or use on a fax-back system), is illegal and strictly forbidden without written permission from Buyers Laboratory. Violators will be prose-

without the written permission of Buyers Laboratory, is unlawful and violators will be prosecuted. © 2006 Buyers Laboratory Inc. To purchase reprints,

cuted to the fullest extent of the law. To purchase reprints of any BLI reports or articles, contact BLI at [phone]. Buyers Laboratory Inc., 20 Railroad Avenue, Hackensack, NJ 07601. Contact us at [e-mail].

contact BLI at [phone] (x17) or at [e-mail].

 MULTIFUNCTIONALITY

CONNECTIVITY SPECS

Client OS Support: Windows 9x, NT 4.0, Me, 2000, XP,

Server 2003; Macintosh OS X+

Parallel Interface: None
PC Fax/Print/Scan: Not applicable
Serial Interface: None
PC Fax/Print/Scan: Not applicable
USB Interface: Std
PC Fax/Print/Scan: Yes/Yes/No
Network Interface: Std Ethernet
Interface Type: 10/100BaseTX
LAN Fax/Print/Scan: Yes/Yes/No
Networks Supported:
NetWare: Yes Windows NT: Yes
AppleTalk: Yes UNIX: Yes
AS/400: Info not avail Other:

PRINTER SPECS

Engine Mfr/Model: Canon/imageRUNNER 2020i
Compatibility: IBM PC, Mac
Speed: 20 ppm
Max Print Area: 11 x 17
Enhanced Resolution: 1200 x 600 dpi
Unenhanced Resolution: 600 x 600 dpi
Std/Max Printer Memory: Shared
Controller Mfr/Model: Canon/Std. print
Processor/Bits/MHz: Custom processor/INA/INA
PDL/PCL: UFR II LT, PCL 5e/6
Controller Mfr/Model: Not applicable
Processor/Bits/MHz:
PDL/PCL:
Controller Mfr/Model: Not applicable
Processor/Bits/MHz: Not applicable
PDL/PCL: Not applicable

Other:

SCANNER & IMAGE MANAGEMENT SPECS

Connection Type: Network
Technology/Speed: CIS/20 ipm
Max Resolution: 600 x 600 dpi
TWAIN Compatible: No
Scan Destinations:
E-Mail: Yes I-fax: Yes
FTP: Yes SMB: Yes
HDD: Info not avail URL:
LDAP Info not avail
Scan/Image Software: Not applicable/Not applicable
OCR Software: Not applicable
File Mgmt Software: Not applicable

Other:

FACSIMILE SPECS

Scanner Technology: CCD
Compression Method: MH/MR/MMR/JBIG
Modem Speed: 33.6 Kbps
Std/Max Fax Memory: 256 MB/256 MB
Min/Max Orig Size: 5-1/2 x 8-1/2/11 x 17
Max Paper/Print Width: 11/11
Effective Scan Width: 11
Battery Backup: Yes
Relay Request: No

Cond TX/RX: No

Dual Lines: No
Timers: Yes
Multi Access: Yes
Dialing Capabilities
Broadcasting (Grps/Dest): 199/201
Redial Attempts/Intervals: 1 to 10/2 to 99 min
One Touch/Speed Dial: 60 / 500

Other: Color fax transmission

COMMENTS Supports Color Send capabilities, as well as Canon's PDF High

Compression mode to allow for the handling of color images over the
network

ADDITIONAL INFORMATION

Control Panel: Keypad and touch-screen
Quantity Selector: 1 to 99 copies (0 to 9 keypad)
Message Display: Yes
Help Key: Yes
Dimensions (H x W x D): 29-7/8" x 24-1/2" x 26-3/8"
Weight (Base Unit): 115 lbs
Power Reqs (V / Amps): 120 V, 4.6 A
Dedicated Outlet: Yes
Energy Star-Compliant: Yes
Operating Noise Level: 66 dB

SUPPLIES / MAINTENANCE

Photoconductor: Organic drum unit

Yield: 55,000

Price: $192

Toner: Weight not avail

Yield: 8,300
Price: $31.70
% Coverage: 6%

Developer: Not applicable

Yield: Not applicable
Price: Not applicable

PM Schedule: Info not avail

OPTIONS

Finisher-U1: $1,200
Additional nisher tray 200-sheet (C1): $220
Inner 2 way tray: $270
Cassette feeding module 2 x 250-sheet (K1): $850
Cassette feeding module 1 x 250-sheet (J1): $500
Cabinet-small (S1): $137
Cabinet-large (R1): $137
Document tray: $55
G3 fax board-T1: $400
AXIS 1650 printer server: $ not avail
Serial interface board: $ not avail

19

This report has been reproduced with the written permission of Buyers Laboratory Inc. Any duplication of this report, in whole or part, in any form or manner,

© 2006 Buyers Laboratory Inc. WARNING: This material is copyrighted by Buyers Laboratory Inc. and is the sole property of Buyers Laboratory. Duplication of this proprietary report or excerpts from this report, in any manner,
whether printed or electronic (including, but not limited to, copying, faxing, scanning or use on a fax-back system), is illegal and strictly forbidden without written permission from Buyers Laboratory. Violators will be prose-

without the written permission of Buyers Laboratory, is unlawful and violators will be prosecuted. © 2006 Buyers Laboratory Inc. To purchase reprints,

cuted to the fullest extent of the law. To purchase reprints of any BLI reports or articles, contact BLI at [phone]. Buyers Laboratory Inc., 20 Railroad Avenue, Hackensack, NJ 07601. Contact us at [e-mail].

contact BLI at [phone] (x17) or at [e-mail].

CERTIFICATE OF RELIABILITY

CANON U.S.A., INC.

For the performance of the

Canon imageRUNNER 2020i

throughout BLI's in-house durability test.

This is to certify that when subjected to a 50,000-impression

Buyers Lab durability test in a networked environment

the Canon imageRUNNER 2020i proved to be a highly reliable product.

ANTHONY F. POLIFRONE

MANAGING DIRECTOR

THE LEADING INDEPENDENT OFFICE PRODUCTS TES T L AB AND BUSINESS CONSUMER ADVOCATE

BUYERS LABORATORY INC. • 20 RAILROAD AVENUE • HACKENSACK, NJ 07601 • USA • WWW.BUYERSLAB.COM

Copyright 2006 Buyers Laboratory. This certificate has been reproduced with the written permission of BLI.

July 2006