BT Defender 100 – Edition 2 – 03.02.04 – 5655
User Guide
BT DEFENDER 100
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BT Defender 100 – Edition 2 – 03.02.04 – 5655
Welcome…
to your BT Defender 100
Prevents hearing damage by reducing sudden loud
noises received down the phone line.
Protects against the Startle effect which can result
in neck and back injuries.
Long term protection – measures noise exposure
and alerts you when it’s time to take a rest from
using the headset or inform your supervisor.
Volume control.
Calls can be monitored by a supervisor.
PC software enables data collection for logging events.
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Got everything?
BT Defender 100
Mains power adaptor
Telephone line cord
PC connection cable
This User Guide provides you with all the
information you need to get the most from
your BT Defender 100.
You must first set up your machine before you
can use it. This doesn’t take long and is easy
to do. Just follow the simple instructions on
the next few pages.
Need help after reading this guide?
If you have any problems setting up or using your
BT Defender 100, contact the Helpline on 0870 240 5216.
Alternatively, you may find the answer in ‘Help’ at the back
of this guide.
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In this guide
4
Getting started
Setting up . . . . . . . . . . . . . . . . . . . . . . . 5
Using your BT Defender 100
Controls . . . . . . . . . . . . . . . . . . . . . . . . 8
Indicator light . . . . . . . . . . . . . . . . . . . . 9
Volume . . . . . . . . . . . . . . . . . . . . . . . . . 10
Secrecy . . . . . . . . . . . . . . . . . . . . . . . . . 10
Sudden loud noises . . . . . . . . . . . . . . . . 10
Using with a PC
Adjusting settings and
collecting information . . . . . . . . . . . . . . 11
Connecting up. . . . . . . . . . . . . . . . . . . . 11
Installing the software . . . . . . . . . . . . . . 12
Help
Replacing back-up battery . . . . . . . . . . . 13
Helpline . . . . . . . . . . . . . . . . . . . . . . . . 14
General information
Safety . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Cleaning . . . . . . . . . . . . . . . . . . . . . . . . 16
Environmental . . . . . . . . . . . . . . . . . . . . 17
Guarantee. . . . . . . . . . . . . . . . . . . . . . . 18
Returning your BT Defender 100 . . . . . . 20
For your records. . . . . . . . . . . . . . . . . . . 20
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Setting up
1. Plug the power cable into your BT Defender 100 and the
other end into the mains.
2. While holding down the and buttons, switch on your
BT Defender 100. The light will initially be red. When the light
turns green, release the and buttons.
3. Remove the battery compartment cover and install a
9v alkaline back-up battery (optional).
4. Plug in the operator’s headset.
Slot the cable along the
cable channel.
BT Defender 100 – Edition 2 – 03.02.04 – 5655
IMPORTANT
The BT Defender 100 must be
plugged into the mains power at
all times.
Getting started
Back-up battery
A new PP3 9v alkaline back-up
battery provides power for up to
2 days if the mains power fails.
This will start your noise dose
monitoring without the need to
connect to a computer.
Which socket?
Power socket
Operator’s headset socket
Supervisor’s socket
Telephone line socket
5
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5. Plug in the supervisor’s headset (optional).
This allows a supervisor to ‘listen in’ to calls only. There is
no microphone connection so they cannot speak to callers.
Slot the cable along the cable channel.
6. Plug in the telephone line cord.
Getting started
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6
Headsets are not supplied.
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7Getting started
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Connect the other end either to the headset port on the
workstation or telephone to which the headset was originally
connected.
7. Place the BT Defender 100 on your work surface so that you
can comfortably reach the buttons.
Your BT Defender 100 is now ready for use.
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Controls
Data Port
Secrecy
Indicator light
Supervisor’s socket
Telephone line socket
Volume up
Volume down
Operator’s headset socket
Power socket
Battery compartment
Using your BT Defender 100
8
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cy
cre
e
S
BT Defender 100
Volume
9Using your BT Defender 100
BT Defender 100 – Edition 2 – 03.02.04 – 5655
Indicator light
When first switched on:
Solid Red = The noise dose monitoring is not active.
To activate noise dose monitoring please refer to point 2 in
Setting up, page 5.
Flashing Red = fault, do not use. Call the Helpline.
During normal use
Flashing Green = secrecy on
Turning Green to Red = noise monitor. When the light is solid
red, it is recommended that the agent has an appropriate
break from taking calls.
This will start your noise dose
monitoring without the need to
connect to a computer or
alternatively visit the website
www.bt.com/defender for
instructions on how to download the
software and set the date and time.
If there is a power failure, the
BT Defender 100 will display a solid
RED. This is to inform the user that
noise dose monitoring needs to be
reactivated.
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Using your BT Defender 100
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10
The ‘Startle’ effect is when a loud
noise startles you, causing a sudden
contraction of the neck and shoulder
muscles. This can lead to neck and
back injuries.
Volume
1. Press to increase and to lower the earpiece
sound level.
Secrecy
1. Press once to switch off the microphone.
The indicator light flashes green and you can talk to someone
else without your caller hearing you.
2. Press again to resume your call. The indicator light
returns to its noise monitor setting.
Sudden loud noises
If your caller makes a sudden loud noise – shouting, blowing
a whistle, loud hailer etc – all of which have happened – your
BT Defender 100 instantly reduces the sound level to a safe
level. This helps protect your ears and prevent injuries caused
by the ‘Startle’ effect.
IMPORTANT
When the Secrecy function is
switched On with some call centre
systems, you can unplug your
headset while remaining on a call,
the caller will be kept on hold.
This could enable your system to
hold a call while you disconnect for
a minute to attend to other business.
Each time you disconnect your
headset, the volume returns to the
original setting. This ensures
different users will always find the
same volume setting when they
connect their headset.
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Secrecy
Secrecy
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Adjust settings and collect information.
The BT Defender 100 can be connected to a PC so you can
adjust settings from your PC screen and collect essential
management information.
The easy-to-use software looks just like any standard
Windows screen.
Use the software to adjust the settings and receive useful
management information such as the noise and sound
pressure levels your operators are experiencing
Connecting up
1. Plug the PC cable into the PC socket on the BT Defender 100
and the other end into a PC serial port.
Using with a PC 11
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Using with a PC
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12
Installing the software
The software can be downloaded from www.bt.com/defender
The software is only used to log events with date and time.
The BT Defender 100 will protect agents irrespective to
whether the software has been loaded or not.
Follow the instructions on the web site to download the
software.
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BT accepts no responsibility for
damage caused to BT Defender 100
by using any other type of batteries.
Replacing the back-up battery
If you have a power cut a new, fully charged PP3 9v alkaline
battery should provide power for up to 2 days.
The battery should be replaced every year even if there have
been no power failures. We recommend you always replace
the battery immediately after a power failure.
Remove the battery compartment cover and remove the
existing battery. Insert new battery and replace the
compartment cover.
Help 13
Battery
compartment
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Help
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Your BT Defender 100 doesn’t work – no indicator
lights, no dial tone
Check that it is plugged into the mains power and that the
power is switched on.
If there is a power failure, check that you have a fully charged
battery installed, see page 13.
You can hear your caller but they can’t hear you
Have you connected your headset to the supervisor’s socket
on the underside of the BT Defender 100? The supervisor can
listen in but not talk to your caller, see page 6.
The red indicator is flashing quickly
There is problem with your BT Defender 100.
Please call the Helpline.
Helpline
0870 240 5216
Call the dedicated BT Defender
100 Helpline
The BT Defender 100 Helpline is open
9am to 5.30pm Monday to Friday
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15Help
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Helpline
0870 240 5216
Call the dedicated BT Defender
100 Helpline
The BT Defender 100 Helpline is open
9am to 5.30pm Monday to Friday
You cannot open the BT Defender 100 software
Call the Helpline.
Any other problems
Call the Helpline.
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IMPORTANT
This product is intended for
connection to analogue public
switched telephone networks and
private switchboards in the United
Kingdom
Safety information
Only use the power supply included with the product. Using
an unauthorised power supply will invalidate your guarantee
and may damage the product. The item number for the
power supply used with the base is 023724.
Use only PP3 9v alkaline batteries for back-up power.
Do not open the product (except to replace the battery).
This could expose you to high voltages or other risks.
Contact the Helpline for all repairs.
Never dispose of batteries in a fire. There is a serious risk of
explosion and/or the release of highly toxic chemicals.
Cleaning
Simply wipe clean with a damp (not wet) cloth, or an
anti-static wipe. Never use household polish as this will
damage the product. Never use a dry cloth as this may cause
a static shock.
General information16
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17General information
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Environmental
Do not expose to direct sunlight.
Do not stand your product on carpets or other surfaces which
generate fibres, or place it in locations preventing the free
flow of air over its surface.
Do not submerge any part of your product in water and do
not use it in damp or humid conditions, such as bathrooms.
Do not expose your product to fire, explosive or other
hazardous conditions.
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General information
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Guarantee
Your BT Defender 100 is guaranteed for a period of 12 months
from the date of purchase.
Subject to the terms listed below, the guarantee will
provide for the repair of, or at BT’s or its agent’s discretion
the option to replace the BT Defender 100 or any component
thereof, (other than batteries), which is identified as faulty
or below standard, or as a result of inferior workmanship of
materials. Products over 28 days old from the date of
purchase may be replaced with a refurbished or repaired
product.
The conditions of this guarantee are:
The guarantee shall only apply to defects that occur within
the 12 month guarantee period.
Proof of purchase is required.
The equipment is returned to BT or its agent as instructed.
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19General information
BT Defender 100 – Edition 2 – 03.02.04 – 5655
This guarantee does not cover any faults or defects caused
by accidents, misuse, fair wear and tear, neglect, tampering
with the equipment, or any attempt at adjustment or repair
other than through approved agents.
This guarantee does not affect your statutory rights.
Within the 12 month guarantee period:
If you experience difficulty using the product, prior to
returning it, please read the Help section beginning on
page 13, or contact the BT Defender 100 Helpline on
0870 240 5216, 9am to 5.30pm Monday to Friday.
In the unlikely event of a defect occurring, please follow the
Helpline’s instructions for replacement or repair.
Outside of the 12 month guarantee period:
If your product needs repair after the guarantee period has
ended, the repair must meet the approval requirements for
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General information
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20
connection to the telephone network. We recommend that
you contact BT’s approved repair agent, TecLogic on 01672
564444 or a local qualified repairer.
Returning your BT Defender 100
If the Helpline is unable to remedy your problem they will ask
you to return the product. Where possible, pack the product
in its original packaging. Please remember to include all
parts, including the line cords, power supply units and the
original batteries. (Please note that we cannot take
responsibility for goods damaged in transit.) Please obtain
and keep proof of posting from the Post Office.
For your records
Date of purchase:
Place of purchase:
Serial number:
For guarantee purposes proof
of purchase is required so please
keep your receipt.
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Visit us at www.bt.com
Offices worldwide
The telecommunications services described in this publication
are subject to availability and may be modified from time to time.
Services and equipment are provided subject to British
Telecommunications plc’s respective standard conditions of
contract. Nothing in this publication forms any part of any contract.
© British Telecommunications plc 2004.
Registered Office: 81 Newgate Street, London EC1A 7AJ.
Registered in England No. 1800000.
BT Defender 100 (02/04) 2
Designed and produced by The Art & Design Partnership Ltd.
Printed in China
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