Business Smart Hub
Now with
Guest Wi-
User guide
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Hello
Powerful, clever and faster than ever
– your sleek new Hub has arrived.
What’s in the box
Here’s what’s in this guide
What’s in the box 2
Get to know your Business Smart Hub 3
Set up and get connected 4
Guest Wi- 6
Get more with the Business app 7
Troubleshooting and Hub lights 8
Business Extras 10
If you ever need some help 11
Other information 11
Thanks again for choosing BT Business.
You made a good choice.
2
Business Smart Hub
Power cable and plug
(in two parts)
Business Smart Hub
User guide
User guide
Now with
Guest Wi-fi
Broadband cable
(grey ends)
Business Hub Info
Wireless Network Name:
BTBHub6–ABCD
Wireless Password/key:
www8wWww8wW
Admin Password for Hub Manager
(view at 192.168.1.254):
8888wwww
Find out more about your Hub at:
bt.com/business/hubhelp
Extra sticker with
Hub details to put
somewhere handy
Filter
Ethernet cable
(yellow ends)
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Get to know your Business Smart Hub
Front Back
WPS button
and light
A quick way to
connect wireless
devices without
a password
Factory Reset
button
See page 9
Hub status light
Have a look at pages 8 – 9 to see
what your Hub lights mean
Connect to your
Hub’s Wireless:
1
Select your Wireless Network:
BTBHub-ABCD
2
Enter your Wireless
Password/key:
8888wwwwwWWW
Admin Password for
Hub Manager:
8888WWWW
Broadband
USB Gig Ethernet
1 2 3 4
Factory
Reset
Power
Power
On | Off
Hub wireless settings
A handy removable card with
all the details and passwords
you’ll need (your Admin
password is on the back)
Broadband port
USB port
To connect a USB
device, like a hard
drive or printer
Three Gigabit
Ethernet ports
To connect devices
for a more stable
WAN port
To connect
your Hub to the
external modem
Power socket
connection
3 For more help, go to bt.com/business/hubhelp
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Getting ready for your new broadband
A blue light shows your Hub is ready.
Welcome to BT Business Broadband
We’ve arranged for an engineer to come and
set up your Hub. Here’s what you need to do
to get ready and what to do once they’ve got
you connected.
Your new equipment
Keep your new Smart Hub somewhere safe for when the engineer
comes to set up your broadband.
Installing Business Broadband at your premises
The engineer will help you decide the best place for your Hub.
They might also suggest installing some extra cabling to give you
the fastest speeds and best wireless coverage.
Power sockets
The engineer will usually t the Hub near a main phone socket.
So make sure you’ve got a spare power socket there or have an
extension cable available.
Alarms
If you’ve got an alarm on your phone line, please tell the alarm
provider that there might be a false alert while we’re installing
your broadband.
Once everything’s set up
1
When your Hub is connected and your broadband is up and running,
the Hub’s light will glow blue.
Now you can connect your devices, nish setting up online with
Smart Setup and switch on Guest Wi-.
4
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8888wwwwwWWW
Connect your devices
2
You’ll need the Hub’s wireless network name and password.
They’re on the back of the Hub. Your Hub will be called something
like BTBHub6-ABCD. If the device supports WPS, press the WPS
button on your Hub so you can connect without a password.
Smart Setup
3
When you connect a device to the Hub for the rst time, open
your web browser. Then use Smart Setup to manage any of your
Business Extras.
Connect to your
Hub’s Wireless:
Select your Wireless Network:
BTBHub-ABCD
Enter your Wireless
Password/key:
The password/
key is case
sensitive
Go to your Hub Manager
4
From here, you can switch on Guest Wi-Fi and change
any Hub settings.
Turn over to see how.
Connect to your
Hub’s Wireless:
1
Select your Wireless Network:
BTBHub-ABCD
2
Enter your Wireless
Password/key:
8888wwwwwWWW
Admin Password for
Hub Manager:
8888WWWW
Broadband
USB Gig Ethernet
1 2 3 4
Factory
Reset
Power
Prefer a wired connection?
Using the Ethernet cable (yellow ends), connect your device to
Ethernet port 1, 2 or 3 on the back of the Hub.
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WPS button
Power
On | Off
5 For more help, go to bt.com/business/hubhelp
Switch on Guest Wi-Fi
5
Oer free, secure wi- for your guests – without the need
for a password.
You’ll like Guest Wi-Fi because:
your network is safe and secure
guests won’t need a password
they’ll be happier and stay longer
your private network is prioritised.
Note: Guest Wi-Fi can have up to 13 users at a time.
Performance will vary with your broadband speed.
To nd out more about Guest Wi-Fi, or if you’d like to leave any
feedback, head over to bt.com/business/guestwi
How to switch on Guest Wi-Fi
1 Make sure your Hub is set up and connected to the internet
(see page 4).
2 Open a web browser window and type http://btbusinesshub.home
into the address bar to open your Hub Manager.
3 Click on the Public Wi-Fi tile (beneath Wireless).
4 Enter your Admin password (it’s on the card on the back of your
Hub – it’s not the same as your Wireless password).
5 Toggle Guest Wi-Fi on and conrm you want to make the change.
6 Once it’s ready BT_Guest_Wi-Fi will be shown as ‘Active’, but
sometimes it will appear in your devices’ available wi- networks
before the Hub Manager shows it is ready. It usually takes a few
minutes but can take up to 24 hours to turn on.
Other settings you can change using Hub Manager
Apart from switching on Guest Wi-Fi, you can also change
your username and password, Admin password, wi- settings
and test your broadband. You can log in to your Hub Manager
using steps 1–2 above.
Howtogetastrongwi-signal
8
To make the most of your wi-, follow the tips at
bt.com/business/yourwi-
All done.
6
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Get more with the Business app
The Business app makes it easy to manage your account
and services, and get help if you need it.
Download the app to:
track or change an order and get updates about its status
check or change an engineer appointment
view your bills and manage payments
get help with your business services
track a fault
check the service status
and if you can’t nd what you need, you can chat with us.
Or log in to your BT Business My Account at bt.com/business/myaccount
Download the Business app
It’s available for Apple® and Android™ smartphones.
®
Go to the Apple App Store
your device and search for ‘BT Business app’.
or Google Play™ on
7 For more help, go to bt.com/business/hubhelp
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Troubleshooting and what your Hub lights mean
Welcome to BT Business Broadband
If your Hub is showing an
orange light, it’s running
okay but needs a bit of help
connecting to the internet.
Here’s what to do
1 Connect a device to the Hub using wireless
or an Ethernet cable (see page 5).
2 Open a new web browser on your device.
3 Click on Start Troubleshooting.
4 Follow the on-screen help wizard to
get connected.
No light Green Flashing orange Flashing purple
What’s happening
The power is o or
you’ve turned the
light o
What to do
If you haven’t turned
the light o, check that
the Hub’s power button
is on, its power cable is
plugged in correctly at
the mains and power is
turned on.
If there’s still no light, call
us on 0800 800 154
What’s happening
The Hub is starting up
What to do
Wait a couple of
minutes for it to start
What’s happening
The Hub is connecting
to broadband
What to do
Give it a minute or two
to connect. The light
will turn blue when
your Hub is ready
What’s happening
The Hub is working but
your broadband isn’t
connected
What to do
Make sure your
broadband has been
activated (you should
have received a text
or email).
It could take up to
midnight for it
to connect for the
rst time
8
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Orange Red Blue White WPSbuttonashing
Connect to your
Hub’s Wireless:
1
Select your Wireless Network:
BTBHub6-ABCD
2
Enter your Wireless
Password/key:
8888wwwwwWWW
Admin Password for
Hub Manager:
8888WWWW
Broadband
USB Gig Ethernet
1 2 3 4
Factory
Reset
Power
Power
On | Off
What’s happening
The Hub is working
but isn’t connected
to the internet
What’s happening
There’s a problem
somewhere
What’s happening
The Hub is working ne
What’s happening
Your Hub is connected
in bridge mode
What to do
If it’s ashing blue, it’s waiting for you to
press the WPS button on your computer
or device (you’ve got two minutes).
If it’s ashing red, it didn’t connect
What to do
Connect a device to
your Hub using a cable
or wi-. Open a new
web browser window
and follow the onscreen help wizard to
get connected
What to do
Using the power
button, turn your Hub
o and on again.
If the light still doesn’t
turn blue, use a paper
clip (or something
similar) to press your
Hub’s Factory Reset
button.
If this doesn’t x it, call
us on 0800 800 154.
What to do
If you can’t get online,
there might be a
problem with your
computer, tablet or
mobile device. Turn it
o and then on and
try again.
If you’ve still got a
problem, get some help
from the manufacturer
or supplier
What to do
Your Hub is connected
and working ne but
as a modem only. Wi-
is o in this mode and
you’ll need to connect
another router to use
as an access point. You
can switch o bridge
mode in Hub Manager,
if needed
– give it a couple of minutes and
try again. No light means that it’s
connected successfully
Have your Hub and a
computer or device
close to hand
9 For more help, go to bt.com/business/hubhelp
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Business Extras
Welcome to BT Business Broadband
You can add and manage these at bt.com/business/myaccount. Here’s a summary of what you get.
Included as standard
AccesstovemillionBTWi-UKhotspots
Get free, unlimited data when you’re connected to the internet
in a BT Wi- hotspot
Broadband support 24/7
Find support for your broadband 24 hours a day, with online selfhelp tools, reporting, tracking and answers to common questions
Free Guest Wi-Fi
With Guest Wi-Fi, you can oer all your customers free, unlimited
wi- with one simple ‘click’ and no password or log in page.
10
Optional extras
Static IP address
It’s unique to you and doesn’t change. You’ll need one if you’re running
servers, websites, FTP hosting or need other bespoke connections
Mozy Backup
Automatically back up your documents and data using a highly
secure encrypted service. It helps protect your business from data
theft, ransomware attacks and accidental deletion of documents
BT Device Protection by Symantec
Guard your business, anywhere, with internet security and anti-virus
protection for PCs, Macs, tablets and smartphones
IT Support for PCs, Macs, devices and servers 24/7
Get enhanced technical support on up to ve devices for your
broadband, PCs, Macs, smartphones, tablets, servers and software,
24 hours a day
Microsoft®Oce365
Work online or oine with access to Microsoft Word, Excel,
PowerPoint, Outlook, Skype and OneDrive from your computer,
tablet or phone
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If you ever need some help
Other information
Choose the way that suits you.
Go to bt.com/business/help
It’s the quickest and easiest way to get help, all day, every day.
Chat to us at bt.com/bbchat
We’re here to help Monday to Friday, between 8am and 8pm.
Call us
If you need to talk, give us a ring on 0800 800 154. Make sure
you’re next to your Hub with a computer or device if you call.
Get help from other users
Join the conversation in the BT Business Community Forum at
business.forums.bt.com
Radio Equipment Directive Declaration of Conformity
Hereby, British Telecommunications plc declares that the radio
equipment type Business Smart Hub Type A is in compliance with
Directive 2014/53/EU.
The full text of the EU declaration of conformity is available at
bt.com/business/hubhelp
Radio transmission information
Frequency range (GHz) Max power in the range (dBm)
2.412 – 2.742 19.98
5.15 – 5.25 22.87
5.25 – 5.35 22.89
5.37 – 5.725 25.53
The BT Smart Hub contains code that is covered by the GNU General
Public License (GPL). In accordance with the GPL, BT has made the
relevant code available for download at bt.com/help/gplcode
Your Hub is classed as electrical or electronic equipment,
so DO NOT put it in your normal rubbish bin. You’ll nd
instructions for recycling the Hub and other BT equipment on
the back of your Hub’s box.
Your device’s operating temperature range is between +10°C
and +45°C.
11 For more help, go to bt.com/business/hubhelp
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Ocesworldwide
The services we’ve described in this publication may not
always be available and we may change them. Nothing
we’ve written here is contractual. When we supply
services and equipment, our terms and conditions apply.
© British Telecommunications plc 2018
We’re registered in England at 81 Newgate Street,
London EC1A 7AJ (company number 1800000).
Written and designed by Muse Publishing and
The Art & Design Partnership (ADP).
All third party trade mark rights are acknowledged.
Call 0800 800 150 to get this leaet in Braille,
large print or audio CD.
BTB EI-FTTP 4.0
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