Bt BT6510 User Manual

Designed to block nuisance calls

Quick Set-up and User Guide

BT6510 Nuisance Call Blocker

Digital Cordless Phone with Answering Machine

Important – please read ﬁrst2

• Only use the line cord, power supply and rechargeable batteries supplied with your phone.

• Make sure that the power supply is connected to a known working socket.

• Connect your phone to the power supply and allow the batteries to charge for 24 hours before connecting the line cord to your telephone socket.

• To make sure you get the best range and reception from your handset, avoid interference by placing the base unit away from large metal objects such as fridge freezers and microwave ovens or electronic products such as computers and TVs.

Answer machine – handy hint

Make sure the telephone is set to Answer and record and that the Ring delay is set to answer before any voicemail service i.e. BT Answer 1571, or similar. The default setting is four rings. If you want to change this, please see page 44-45.

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Check box contents

Menu Calls

Telephone line cord

(pre-installed)

2 x AAA Ni-MH 750 mAh

Handset Base

Mains power adaptor

rechargeable batteries

(already in handset)

(item code 066270)

Contents for each additional handset (multipacks only)

Menu Calls

2 x AAA Ni-MH 750 mAh

Handset Charger

Mains power adaptor

(item code 066270)

Important

Only use the mains power adaptors, cables and rechargeable batteries supplied in this box or this product might not work. Any replacement rechargeable batteries must be of the same type. BT accepts no responsibility for damage caused to your BT6510 if you use any other type of batteries.

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rechargeable batteries

(already in handset)

Quick set-up guide4

Where to put your phone

• Place the base within

3 metres of a mains power socket and 3 metres of a phone socket so the cables will reach.

• Make sure it’s at least a

metre away from other electrical appliances to avoid interference.

• Don’t place the phone or

base in a bathroom or other humid area.

• The product works by

sending radio signals between the handset and base. The strength of the signal depends on where you position the base. Putting it as high as possible can help give you the best signal.

IMPORTANT

• Don’t connect the phone line

to a phone socket until the handset is fully charged.

• The base station should

be plugged into the mains power socket all the time.

1 Plug in

1. Plug the mains power adaptor into the base, with the cable clipped in the groove provided.

The phone line cord is pre-installed but don’t plug the other end into the wall socket yet.

Turn the cable when clipping into the groove so that the narrow part ﬁts between the clips before turning cable back to secure.

2. Plug the other end of the power adaptor into the wall power socket and switch on.

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Quick set-up guide 5

2 Activate the batteries and

follow the Set-up wizard

1. Activate the batteries by pulling the plastic tab away from the back of the handset.

Rechargeable batteries

already fitted

Remove this tab

and charge batteries

for 24 hours before use.

2. The Power on animation will start up and then the handset will check for a link with the base station, once found the screen will show Please set the time and date. The set-up wizard will take you through the steps for setting the time and date, recording your outgoing message for the answer machine, registering for the text messaging service and adding contacts.

Select Yes by pressing the Left option button if you

want to follow the set-up wizard prompt or select No by pressing the Right option button to continue to the next prompt until set up is complete.

Talk/Standby time

Under ideal conditions, the handset batteries should give up to 12 hours talk time or 120 hours standby on a single charge. (This doesn’t mean you can unplug the base or leave the handset for this length of time without charge).

Please note that new Ni-MH rechargeable batteries don’t reach full capacity until they’ve been in normal use for several days.

Battery low warning

The

icon will ﬂash, you’ll see the message Battery low in the display and hear a warning beep every minute, to indicate that you need to recharge your handset. You can remove the display message by selecting

Hide. If the battery charge

completely runs out, the display will show Batteries ﬂat. Please charge. You must recharge the handset batteries before you can use the handset. If the charge completely runs out the handset will switch off. Place the handset on the base or charger to charge.

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Quick set-up guide6

Battery performance

• To keep the batteries in the best condition, leave the handset off the base for a few hours at a time.

• Running the batteries right down at least once a week will help them last as long as possible.

• After charging your handset for the ﬁrst time, subsequent charging time for the batteries is approximately 8 hours.

• The charge capacity of rechargeable batteries will go down over time, which will reduce the talk and standby time. Eventually they’ll need replacing. For details on how to get replacement batteries, call the helpline on 0800 145 6789*.

3. Once set-up is complete your handset will display Line cord error. Please check, place the handset on the base to charge until step 4.

4. After 24 hours, plug the phone line cord into the phone wall socket.

IMPORTANT Charge the handset batteries for 24 hours or your phone might not work.

Set up your additional handsets (multi packs only)

1. For additional handsets and chargers: plug the mains power adaptor into the back of the charger and plug the other end into the mains wall socket and switch on the power.

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Quick set-up guide Quick set-up guide 7

2. Activate the batteries as explained on page 5. If you set the time and date on the ﬁrst handset then it will be shared with all other handsets in your multi pack once you activate the batteries.

3. Place the handset on the charger to charge for 24 hours.

If you ever need to remove the batteries, simply slide open the battery compartment cover and ease out the batteries.

3 Go!

Your BT6510 is now ready for you to use

• For instructions on making a call, go to page 21.

• For help personalising your phone’s settings, go to page 56.

• For instructions on using the answer machine, go to page 41.

Using your BT6510 on a broadband line?

If so, you need to ﬁt an ADSL microﬁlter between the phone line cord and the phone socket. You can get BT ADSL microﬁlters from

bt.com/shop

If you use BT Inﬁnity you will not need to use an ADSL microﬁlter. For other types of broadband, please check with your provider if a microﬁlter is required.

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Quick set-up guide

Please note, other products connected to the line are not compatible with this feature and will still ring.

You must subscribe to a Caller Display service from your network provider for the block nuisance calls feature to work. Charges may apply.

Blocked will be displayed with

no backlight on the handset when a blocked call is received. The handset or base will not ring.

4 Block nuisance calls

The BT6510 blocks numbers in two separate ways to help you avoid nuisance calls, ﬁrstly by type e.g withheld or international and also by your choice of speciﬁc numbers (you can store up to 10 numbers of your own choice).

1. Select Menu, scroll press Select.

2. Follow the instructions to set your PIN for the ﬁrst time and select OK.

3. Incoming calls is displayed, press Select.

4. Press

to highlight Block calls and press Select.

You now have 2 choices: i) To block calls by type, when By call type is

highlighted, press Select. Select Blocked or Allowed for each of the call types by highlighting each one: International, Withheld number, No Caller ID and Payphone using then select Save.

to Call control and

and ,

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Quick set-up guide 9

ii) To block calls by a speciﬁc number, press to highlight By number and press Select. You will enter the block calls list, highlight an Empty slot and select Add. Enter the number you want to block (or you can select Options and select a number from your contacts or calls list) then select Save.

Calls from numbers stored in your blocked calls list cannot leave a message on your answer machine but calls blocked by call type can.

Please note, other products connected to the line are not compatible with this feature and will still ring.

For more information on Call control settings, go to page 27.

5 Help

Most problems can be ﬁxed with a few simple checks, you may ﬁnd the answer in the Help section on page 78 or see our online frequently asked questions at bt.com/producthelp Alternatively, call the Helpline on 0800 145 6789*

* Calls made from within the UK mainland network are free. Mobile and

international call costs may vary.

For more information and general advice on handling unwanted calls please go to

bt.com/unwantedcalls

If you cannot ﬁnd the answer to your problem in this user guide, then please call our free Helpline on 0800 145 6789*. Our dedicated advisors are more likely to be able to help you than the retailer where you made your purchase.

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10 In this guide

Getting to know your phone

Handset buttons ..............................14

Handset display/display icons ...........16

Finding your way around your phone 17

Menu map .......................................18

Base ................................................20

Using the phone

Switch the handset on or off .............21

Make an external call .......................21

Preparatory dialling .........................21

End a call.........................................21

Receive a call ...................................21

Call Waiting .....................................22

Mute ...............................................22

Incoming speech/Handsfree volume .23

Handsfree .......................................23

Make a handsfree call .......................23

Answer a call handsfree ....................23

Switch to handsfree during a call ......24

Redial .............................................24

Voicemail (1571) .............................24

Keypad lock .....................................25

Turn the handset ringer on or off .......25

Turn Eco mode on or off ...................26

Finding handset (paging) .................26

Call control settings

Set-up Do not disturb ......................27

Block nuisance calls .........................28

Set Parental Controls ........................29

Assign VIPs ......................................30

Change the access PIN .....................30

Contacts

Store a contact name and number ....31

Character map .................................32

View/dial a contact ..........................32

Edit a contact entry ..........................33

Delete selected or all contacts...........33

View the contact memory status .......34

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In this guide 11

Speed dial

Save a speed dial entry .....................35

Dial a speed dial entry ......................35

Edit a speed dial entry ......................36

Delete a speed dial entry ..................36

Caller Display and the Calls list

Caller Display ...................................37

Calls list ...........................................37

Missed call notiﬁcation .....................38

View and access options in

the Calls list .....................................38

Save a Calls list entry to your contacts 39

Delete an entry in the Calls list ..........40

Answer machine

Using the answer machine from

the handset .....................................41

Switch the answer machine on or off

and set the answer mode..................41

Outgoing messages..........................42

Record your own outgoing message..42

Play the current outgoing message ...43 Reinstate the pre-recorded

outgoing message ...........................43

Record a memo ...............................44

Answer delay ...................................44

Set the answer delay ........................45

Set the maximum message length .....45

Set the message alert on or off .........46

Call screening ..................................46

Turn Call screening on or off .............46

Message playback using the handset 47 Delete a message or delete all old

(played) messages ...........................49

Save a number in the answer phone

message list to your contacts ............49

Send a text to a number in the

answer phone message list ...............50

Using the answer machine from

the base ..........................................50

Switch the answer machine on or off .50

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In this guide

Message playback using the base ......51

Delete all old (played) messages .......52

Remote access .................................52

Set the remote access PIN for the

ﬁrst time .........................................53

Change the remote access PIN ..........53

Turn remote access on/off ................54

If you forget to switch on your

answer machine ...............................55

Operating your answer

machine remotely ............................56

Settings

Set the handset ringtone for external or internal calls and the ringer volume ..56

Turn the alert tones on or off ............56

Turn the handset tones on or off .......57

Change the handset display contrast .57

Change the handset name ................57

Change the call settings ...................58

Set the base ringtone melody

and volume .....................................58

Set a PBX access code ......................59

Change the system PIN.....................59

Reset the handset or base settings ....60

Clear the handset or base user data ...61

Clock/Alarm

Set the time format (12 or 24 hour),

time and date ..................................62

Set an alarm ...................................63

Stopping the alarm when it goes off..63

BT Calling Features

Pre-stored numbers in the Calling

Features menu .................................64

Using Call Diversion ..........................64

Cancel Ringback ..............................65

Using Call Waiting ...........................65

Using Reminder call .........................66

Using Anonymous call reject .............66

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In this guide 13

Text messaging

messaging service ............................67

Send a text message ........................68

Receiving text messages ...................69

Read messages ................................70

Accessing the Inbox, Drafts folder

or Sent folder ..................................71

Edit a template ................................72

Turn new text message alert on or off 72

Service centre numbers ....................73

Change the service centre numbers ...73

Using additional handsets

Registering an additional handset .....74

De-register a handset ......................75

Internal calls between handsets ........76

Transfer a call ...................................76

Hold 3-way call ...............................77

Help ...............................................78

General information

Safety information ...........................85

Cleaning ..........................................86

Environmental .................................86

Product disposal instructions ............86

Guarantee .......................................87

Technical information .......................88

Connecting to a switchboard ............88

Insert a pause ..................................88

Recall (R) .........................................88

R&TTE .............................................88

Declaration of Conformance .............88

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14 Getting to know your phone

Calls

Handset buttons

Left option button

In idle mode, press to enter the main menu.

Also use to access sub menus and conﬁrm options shown on the display above the button.

From home screen, press to change the ringer volume, see page 56.

In talk mode, press to increase the incoming speech volume.

In menu mode, press to scroll up through the options.

Up/Volume

Contacts

In idle mode, press to access your stored Contacts.

Talk/Handsfree

In idle mode, press to make and receive calls, see page 21.

In talk mode, press to switch handsfree on and off, see page 23.

Calls/Down

From home screen, press to open and scroll through the Calls list, see page 37.

In talk mode, press to decrease the incoming speech volume.

In menu mode, press to scroll down through the options.

1 (Speed dial)

From home screen, press and hold to dial BT 1571

or your stored speed dial number, see page 35.

Press and hold to turn the handset ringer on or off.

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Calls

Getting to know your phone 15

Right option button

Press to conﬁrm the option displayed on the screen above the button, to delete or go back to the previous screen.

In answer machine mode, deletes the current message playing.

In idle mode, press to access a highlighted event e.g. missed calls, answer phone messages and text messages on the display.

ECO/R (Recall)

In idle mode, long press to turn Eco mode on/off, see page 26. R (Recall) for use with some BT Calling Features and when connected to a switchboard/PBX.

Left/Right

In idle mode, press to move left or right between the new events highlighted on the display e.g. missed calls, answer phone messages and text messages. During menu navigation, use to change settings. In text edit/entry mode, press to move the cursor.

End call/on or off

Press to end a call. In idle mode, press and hold to switch the handset on or off, see page 21. In menu mode, press to return to home screen.

2-9 (Speed dial)

From home screen, press and hold buttons 2-9 to dial a stored speed dial number, see page 35.

Press and hold to lock or unlock the keypad.

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Getting to know your phone

Handset display

Time

Handset display icons

Shows handset battery status.

Scrolls when the handset is charging.

Empty frame ﬂashes when battery

needs recharging.

On – missed call(s) in the Calls list*.

With number of calls displayed.

On – answer machine message(s) received

with number of messages displayed.

On – text message(s) received with

number of messages displayed.

On – Eco mode is on.

* For full details of who has called you please make sure you have subscribed to Caller Display from your

network provider.

On – answer machine on. Off – answer machine off. Flashing – new answer machine message Memory full displayed when the answer machine memory is full.

UnMute/Mute Indicates when Mute is on or off.

On – alarm is set. Flashing – alarm time has been reached. Off – alarm off.

The keypad is locked.

Handset ringer is switched off.

Handset name

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Getting to know your phone 17

Finding your way around your phone

Your BT6510 has an easy to use menu system. Each menu has a list of options, which you can see on the menu map on the next page.

When the handset is switched on and at the home screen:

1. Select Menu by pressing the Left option button to open the main menu.

2. Use the

3. When the menu you want is displayed, select by pressing the Left option button or press

4. Use the When the sub menu you want is highlighted, select by pressing the Left option button or press

Select the Back option if you want to return to the previous screen. To exit a menu and return to the home screen, press If no buttons are pressed for 30 seconds, the handset returns to the home

screen automatically.

option displayed on the

screen above the button.

or button to scroll through the available menu options.

or button to scroll through the available sub menu options.

Left option button

Press to select the

Menu Calls

Right option button

Press to select the option displayed on the screen above the button.

Left and Right

navigation buttons

Use to select settings.

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Up and Down navigation buttons

Scroll up or down through the menu options.

Getting to know your phone

Menu map

Answer phone View Messages Messages Play all

Outgoing msg Ans. & record

Record memo Answer mode Answer on/off

Settings Text Alert On/Off

Call control Incoming Calls Do Not Disturb On/Off On

Block calls By call type

Parental Control Mobile calls

VIP list Set Remote Pin

Clock/Alarm Alarm Alarm

Time and date Time format

Answer only

Answer mode

Ans. & record Answer delay

Answer only Answer delay (2-9 rings or Time saver) Call screening (On or Off) Auto on/of On/Off Remote access On/off

By numb er

International Premium rate calls All dialled calls

Time AM/PM Melody

Time AM/PM Date

Delete message Save number Send text Delete old msgs

Record message Play message Use default msg

(On or Off) (Ans. & Rec or Answer only)

Max. msg length Message alert

Change PIN

On time Off time VIP calls International Withheld number No Caller ID Payphone

(Allowed or Not Allowed)

(Off, On once, On daily, Mon to Fri, Sat & Sun) (AM or PM) (Melody 1-15) (12 Hours or 24 Hours) (AM or PM)

(2-9 rings or Time saver) (1-3 minutes) (On or Off)

Off Timed

Allowed Not Allowed

Allowed Blocked

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Getting to know your phone 19

Text Messages Write Message

Speed Dial List 1. 1571 2-9 Empty (Edit or Delete)

Calling Features Call Diversion All calls

Settings Sounds Ringing External

Display Contrast Level 1-5

Handset name Call settings Auto answer

Base settings Ringing Ringtone (Melody 1-5)

S/ware version Registration Register

Change Sys. PIN Reset H/set settings

Contacts menu Accessed by pressing the

Inbox Drafts Sent folder Templates Settings

Cancel Ringback Call Waiting (Turn On, Turn Off, Check status) Reminder Call (Set up, Cancel, Check status) Anon Call Reject (Turn On, Turn Off, Check Status)

Auto end call Auto join calls First ring

PBX Code

De-register

button

Please Cal.., I’ll be th.., What time.., I’ll call.., Happy Birt..) Message alert Service centres Re-register

When busy Not answered

Alert Tones Voice message

Handset tones Keypad tones

(On or Off)

Volume (Ringer Off or Level 1-5)

(Handset 1-5)

Base settings Clear user data

Add new contact Edit contact Delete contact Memory status

(Set up, Cancel, Check status)

Internal Volume

Text message

Conﬁrmation

Calls list Menu accessed by pressing

(Melody 1-15) (Melody 1-15) (Ringer Off or Level 1-5)

(On or Off)

Play message* Save number Delete call Send text Block number Delete all

* If a message has been left on the answer machine.

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(On or Off) (Send centre or Receive centre)

Base

Green In use light

On when there is power to the

base. Flashes when the line is in

use or registration is taking place.

Vol- / Vol+

Decrease / Increase the

speaker volume during

playback, the call screening

volume during idle and the

base ringer volume.

When you have new messages,

the button will ﬂash. Press once to

play new messages. Press during

playback to pause playback.

Answer on/off

Press to turn the answer

machine on or off.

When set to On, the

text ‘On’ will light up

on the button.

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Play

Red charging light

Battery charging light. On when the handset is in the base charging.

Find

Press to ring all registered handsets, helpful for finding a missing handset, see page 26.

Also used during the

registration process, see 74.

Delete

Press once to delete the message during playback. In idle mode, press to delete all old messages.

Skip>>

During playback, press to skip forward to the start of the

next message.

Skip<<

During playback, press once to skip back to the start of the current message. Press twice to skip back to the start of the previous message.

Stop

Press to stop message playback.

Using the phone

To switch the handset off

1. Press and hold

until the handset turns off.

To switch the handset on

1. Press and hold

until the handset turns on.

Make an external call

1. Press

2. When you hear the dial tone, enter the number.

Preparatory dialling

1. Enter the number ﬁrst. If you make a mistake select Clear by pressing the Right option button to delete the last digit.

2. Press

to dial.

End a call

1. Press

Receive a call

When you receive a call, the phone rings and the display shows Incoming call and

. If you’ve got a caller display service, the display shows the caller’s number if it’s available or the caller’s name if it matches an entry stored in your contacts list.

1. Press

to accept the call.

Call timer

Your handset will automatically time your outgoing and incoming calls. The handset shows the length of time both during and for a few seconds after your call.

When you make a call, the green In use light on the base ﬂashes.

Auto end

If auto end is set to On you can end a call by placing the handset back in the base If auto end is set to Off, you’ll need to press Auto end On is the default setting. See page 58.

Auto answer

If auto answer is set to On you can answer a call by lifting the handset off the base. If auto answer is set to Off, you’ll need to lift the handset off the base and press On is the default setting. See page 58.

to end the call.

too. Auto answer

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Using the phone

You can also press to switch between calls.

Out of range warning

When the handset is out of range of the base, the display will show Searching for base…, the backlight will turn up to 100% to indicate the alert message and you will hear a warning tone. After 60 seconds the display will show No base link. Check base. You need to move back within range of the base station.

If you move out of range when you’re on a call, you’ll lose your connection. The handset will automatically re-connect to the base when you move back within range.

Call Waiting

If you’ve got a call waiting service and it is switched on, your phone will alert you to a second incoming call if you’re already engaged on an external call.

To switch your call waiting service on or off, see page 65.

1. You’ll hear the call waiting tone and if you also have caller display the display will show the number of the caller, or the name if it matches an entry in your contacts.

2. Select Switch by pressing the Left option button to answer the new call and your ﬁrst caller is put on hold.

3. Select Switch to toggle between the two callers.

4. Press

to hang up the current call.

Mute

During a call, you can talk to someone nearby without your caller hearing.

1. During a call, select Mute by pressing the Right option button. The display shows Call muted and your caller can’t hear you.

2. Select Unmute to return to your caller.

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Incoming speech / Handsfree volume

During a call, you can adjust the handset incoming speech or loudspeaker volume. There are ﬁve levels. The default setting is Level 3.

1. Press

or to increase or decrease the volume. The ﬁrst press will present the Call volume screen so you can see the current volume level. Subsequent presses will change the volume, you will hear the volume level with each press.

Make a handsfree call

1. Enter the number then press

twice. is displayed. You hear your call over the handset loudspeaker. Press

to switch the call between

the earpiece and the loudspeaker.

2. Press

to end the call.

Answer a call handsfree

When the phone rings:

1. Press

after the call has been answered. The call

is transferred to the handset loudspeaker.

Using the phone 23

Handsfree

Handsfree lets you talk to your caller without holding the handset and means that other people in the room can listen to your conversation over the loudspeaker.

During a handsfree call, press the volume.

or to change

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Using the phone

Switch to handsfree during a call

1. During a call, press

to put the call on the loudspeaker. To switch handsfree off and return the call to the earpiece, press

again.

Redial

Telephone numbers that you have called are saved in the Calls list. There is not a separate redial list, all calls are saved in the Calls list. The Calls list holds up to 50 incoming (missed and answered) calls and 30 outgoing calls.

To redial a number, see ‘View/dial an entry in the Calls list’ on page 38. You can also save a number you’ve called to your contacts, delete a number you’ve called or delete all numbers from the Calls list, see page 38-40.

Voicemail (BT 1571)

1. If you have subscribed to BT Answer 1571 you can press and hold

to listen to your messages.

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Keypad lock

To lock the keypad

1. Press and hold a conﬁrmation tone and Keypad locked is brieﬂy displayed before returning to the idle screen with

icon displayed.

the To unlock the keypad

1. Press and hold a conﬁrmation tone and Keypad unlocked is brieﬂy displayed before returning to idle.

Turn the handset ringer on or off

1. Press and hold handset ringer on or off. The display will brieﬂy show Ringer on or off before reverting to the idle screen with the been turned off.

for 2 seconds. The handset gives

for 2 seconds to turn the

icon displayed if the ringer has

Using the phone 25

You can lock the keypad so that it can’t be used accidentally while you’re carrying it around.

With the keypad locked, you can still call the emergency services on 999 and 112 using preparatory dialling and you can still answer incoming calls and operate the in call features as normal. When the call is ended, the

comes on again.

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Using the phone

The default setting is Eco mode Off.

If you get an incoming call or text message while you’re paging a handset, the incoming call or message takes priority and paging will stop.

If the handset ringer is switched off on a handset, it will be temporarily switched back on so the handset can be found.

Paging calls can’t be answered by a handset.

Turn Eco mode on or off

With Eco mode on, the handset only uses the transmission power it needs to communicate with the base rather than full transmission power all the time.

1. Long press

to turn Eco mode on or off.

Find handset (Paging)

You can ring a handset to help ﬁnd it.

1. Press

on the base. All handsets registered to the base will ring and the screen will show Base searching for handsets for up to 2 minutes.

2. To stop the ringing, press press

on any handset.

on the base again or

If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp

27Call control settings

Under the Call control menu are the features Do not disturb, Block Calls and Parental control. Do not disturb allows calls to be received silently with minimal notiﬁcation.

Parental control allows you to control the type of outgoing calls that can be made. You can also assign VIPs in your contacts to whom outgoing calls can still be made even if Parental control is turned on and calls can be received from as normal even if Do not disturb is turned on.

To enter the Call control sub menu you need to enter your remote access PIN. This will need to be set the ﬁrst time you try and enter the sub menu, simply follow the on screen instructions. If you have already changed the remote access PIN when setting your remote access then you will not need to set it again.

Set-up Do not disturb

1. Select Menu, scroll

to Call control and

press Select.

2. Enter the access PIN and select

. Incoming Calls is

displayed, press Select.

When set to On, the base and handset ringer volumes (on all handsets registered to the base) will be set to Off. The handset backlight will not come on when the phone rings and the only tones that the handset will emit are the battery low and out of range warnings. The base call screening volume and message alert will also be set to Off.

You can set Do not disturb to on, off or you can set speciﬁc times when the feature is on and off. The default setting is off.

When set to On, the idle screen will display instead of the handset name.

DO NOT DISTURB

If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp

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