BT 4000, BT4000 Quick Setup And User Manual

Download

Designed to block nuisance calls

Quick Set-up and User Guide

BT4000

Big Button Cordless Phone

1662 BT4000 UG [3].indd 1 09/04/2013 15:03

If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp

Important – please read ﬁrst2

• Only use the line cord, power supply and rechargeable batteries supplied with your phone.

• Make sure that the power supply is connected to a known working socket.

• Connect your phone to the power supply and allow the batteries to charge for 24 hours before connecting the line cord to your telephone socket.

• To make sure you get the best range and reception from your handset, avoid interference by placing the base unit away from large metal objects such as fridge freezers and microwave ovens or electronic products such as computers and TVs.

Inductive coupler

The BT4000 has an in-built inductive coupler for use with digital hearing aids.

If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp

1662 BT4000 UG [3].indd 2 09/04/2013 15:03

If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp

Check box contents

ChargingPower / In use

Phone

Handset Base

Telephone line cord

(pre-installed)

Handset

Charger

Mains power adaptor

(item code 066270)

2 x AAA Ni-MH 550 mAh

rechargeable batteries

(already in handset)

Mains power adaptor

(item code 066270)

2 x AAA Ni-MH 550 mAh

rechargeable batteries

(already in handset)

Important

Only use the mains power adaptors, cables and rechargeable batteries supplied in this box or this product might not work. Any replacement rechargeable batteries must be of the same type. BT accepts no responsibility for damage caused to your BT4000 if you use any other type of batteries.

Contents for each additional handset (multipacks only)

1662 BT4000 UG [3].indd 3 09/04/2013 15:03

If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp

Where to put your phone

• Place the base within

3 metres of a mains power socket and 3 metres of a phone socket so the cables will reach.

• Make sure it’s at least a

metre away from other electrical appliances to avoid interference.

• Don’t place the phone or

base in a bathroom or other humid area.

• The product works by

sending radio signals between the handset and base. The strength of the signal depends on where you position the base. Putting it as high as possible can help give you the best signal.

IMPORTANT

• Don’t connect the phone line

to a phone socket until the handset is fully charged.

• The base station should

be plugged into the mains power socket all the time.

1. Plug the mains power adaptor into the base.

2. Plug the other end of the power adaptor into the wall power socket and switch on.

Quick set-up guide4

1 Plug in

The phone line cord is pre-installed but don’t plug the other end into the wall socket yet.

1662 BT4000 UG [3].indd 4 09/04/2013 15:03

Quick set-up guide 5

If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp

Talk/Standby time

Under ideal conditions, the handset batteries should give up to 16 hours talk time or 180 hours standby on a single charge. (This doesn’t mean you can unplug the base or leave the handset for this length of time without charge).

Please note that new Ni-MH rechargeable batteries don’t reach full capacity until they’ve been in normal use for several days.

Battery Low warning

The

icon will ﬂash, you’ll

see the message

Battery

Low in the display and hear a

warning beep every minute, to indicate that you need to recharge your handset. You can remove the display message by selecting

Hide. If the battery

charge completely runs out, the display will show

Charge

Batteries!. You must recharge

the handset batteries before you can use the handset. If the charge completely runs out the handset will switch off. Place the handset on the base or charger to charge.

Quick set-up guide 5

2 Activate the batteries and

follow the Set-up wizard

1. Activate the batteries by pulling the plastic tab away from the back of the handset.

Rechargeable batteries

already fitted

Remove this tab

and charge batteries

for 24 hours before use.

2. The Power on animation will start up and then the handset will check for a link with the base station, once found the screen will show

Set time and

date

. The set-up wizard will take you through the steps for: setting the time and date, using Caller Display, setting call blocking and adding contacts to your phonebook.

Select

Yes by pressing the Left option button if you

want to follow the set-up wizard prompt or select

No by pressing the Right option button to continue

to the next prompt until set up is complete.

1662 BT4000 UG [3].indd 5 09/04/2013 15:03

If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp

Quick set-up guide6

Battery performance

• To keep the batteries in the best condition, leave the handset off the base for a few hours at a time.

• Running the batteries right down at least once a week will help them last as long as possible.

• After charging your handset for the ﬁrst time, subsequent charging time for the batteries is approximately 8 hours.

• The charge capacity of rechargeable batteries will go down over time, which will reduce the talk and standby time. Eventually they’ll need replacing. For details on how to get replacement batteries, call the helpline on 0800 145 6789*.

3. Once set-up is complete your handset will display

Please check line cord, place the handset on the

base to charge until step 4.

4. After 24 hours, plug the phone line cord into the phone wall socket.

IMPORTANT Charge the handset batteries for 24 hours or your phone might not work.

Set up your additional handsets (multi packs only)

1. For additional handsets and chargers: plug the mains power adaptor into the back of the charger and plug the other end into the mains wall socket and switch on the power.

1662 BT4000 UG [3].indd 6 09/04/2013 15:03

Quick set-up guide 7

If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp

2. Activate the batteries as explained on page 5. If you set the time and date on the ﬁrst handset then it will be shared with all other handsets in your multi pack once you activate the batteries.

3. Place the handset on the charger to charge for 24 hours.

If you ever need to remove the batteries, simply slide open the battery compartment cover and ease out the batteries.

3 Go!

Your BT4000 is now ready for you to use

• For instructions on making a call, go to page 21.

• For help personalising your phone’s settings, go to page 38.

Quick set-up guide

Using your BT4000 on a broadband line?

If so, you need to ﬁt an ADSL microﬁlter between the phone line cord and the phone socket. You can get BT ADSL microﬁlters from

bt.com/shop

If you use BT Inﬁnity you will not need to use an ADSL microﬁlter. For other types of broadband, please check with your provider if a microﬁlter is required.

1662 BT4000 UG [3].indd 7 09/04/2013 15:03

Quick set-up guide

Please note, other products connected to the line are not compatible with this feature and will still ring.

You must subscribe to a Caller Display service from your network provider for the block nuisance calls feature to work. Charges may apply.

If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp

4 Block nuisance calls

The BT4000 can block calls from certain call types, e.g. international calls or from speciﬁc numbers to help prevent nuisance calls. You can store up to 10 speciﬁc blocked numbers. Calls from numbers stored in your blocked calls list cannot leave a message on your answer machine but calls blocked by call type can.

1. Select

Menu, scroll to Call control and

press

OK.

2. Press

until Block calls is displayed and press

OK. You now have 2 choices:

i) To block calls by type, when

By call type is

displayed, press

OK. Press or to display

the call type you want:

Int. national, Withheld

numbers

, No Caller ID or Payphone and press

OK. Then press or to display Allowed or Blocked and press OK to save.

1662 BT4000 UG [3].indd 8 09/04/2013 15:03

If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp

If you cannot ﬁnd the answer to your problem in this user guide, then please call our free Helpline on 0800 145 6789*. Our dedicated advisors are more likely to be able to help you than the retailer where you made your purchase.

Quick set-up guide 9

ii) To block calls by a speciﬁc number, press to display

By number and press OK. You will enter the

block calls list, select

Add and enter the number you

want to block (or you can select

Options and select

a number from the phonebook or calls list) and select

Save.

For more information on Call control settings, go to page 26.

5 Help

Most problems can be ﬁxed with a few simple checks, you may ﬁnd the answer in the Help section on page 54 or see our online frequently asked questions at bt.com/producthelp Alternatively, call the Helpline on 0800 145 6789*

* Calls made from within the UK mainland network are free. Mobile and

international call costs may vary.

For more information and general advice on handling unwanted calls please go to

bt.com/unwantedcalls

1662 BT4000 UG [3].indd 9 09/04/2013 15:03

If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp

10 In this guide

Getting to know your phone

Handset buttons ..............................14

Handset display/display icons ...........16

Finding your way around your phone 17

Menu map .......................................18

Base ................................................20

Using the phone

Switch the handset on or off .............21

Make an external call .......................21

Preparatory dialling .........................21

End a call.........................................21

Receive a call ...................................21

Call Waiting .....................................22

Mute ...............................................22

Incoming speech/Handsfree volume .23

Amplify ...........................................23

Make a handsfree call .......................23

Answer a call handsfree ....................24

Switch to handsfree during a call ......24

Redial .............................................24

Voicemail (1571) .............................24

Keypad lock .....................................25

Turn the handset ringer on or off .......25

Finding handset (Paging) .................25

Call control settings

Set-up Do not disturb ......................26

Block nuisance calls .........................26

Phonebook

Store a contact ................................28

Character map .................................29

1662 BT4000 UG [3].indd 10 09/04/2013 15:03

If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp

In this guide 11

Assign a ringtone to a contact ...........29

View/dial a contact ..........................30

Edit a contact entry ..........................30

Delete a contact ..............................31

Delete all contacts ...........................31

View the contact memory status .......31

Speed dial

Save a speed dial entry .....................32

Dial a speed dial entry ......................32

Edit a speed dial entry ......................33

Delete a speed dial entry ..................33

Caller Display and the Calls list

Caller Display ...................................34

Calls list ...........................................34

Missed call notiﬁcation .....................35

View and access options in

the Calls list .....................................35

Save a Calls list entry to your contacts 36

Delete an entry in or the entire

Calls list ...........................................36

Settings

Set the handset ringtone for

external or internal calls ...................38

Set the handset ringer volume ..........38

Adjust the handset ringer tone .........39

Turn the handset tones on or off .......39

Change the handset display contrast .39

Turn the screensaver on or off ...........40

Change the handset name ................40

Change the call settings ...................40

Set the base ringtone melody ...........41

1662 BT4000 UG [3].indd 11 09/04/2013 15:03

In this guide

If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp

Set the base ringer volume ...............41

Set a PBX access code ......................42

Change the system PIN.....................42

Reset the handset or base settings ....43

Clear the handset or base user data ...43

Clock/Alarm

Set the time format (12 or 24 hour) ..44

Set the time and date .......................44

Set an alarm ...................................45

Stopping the alarm when it goes off . . 45

BT Calling Features

Pre-stored numbers in the Calling

Features menu .................................46

Using Call Diversion ..........................46

Cancel Ringback ..............................47

Using Call Waiting ...........................47

Using Reminder call .........................48

Using Call barring .............................48

Using Anonymous call reject .............49

Using additional handsets

De-register a handset ......................51

Make an internal call

between handsets ............................52

Transfer a call ...................................52

Hold 3-way call ...............................53

Help ...............................................54

1662 BT4000 UG [3].indd 12 09/04/2013 15:03

If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp

In this guide 13

General information

Safety information ...........................58

Cleaning ..........................................59

Environmental .................................59

How to recycle your equipment ........59

Guarantee .......................................60

Technical information .......................61

Connecting to a switchboard ............61

Recall (R) .........................................61

R&TTE .............................................61

Declaration of Conformance .............61

1662 BT4000 UG [3].indd 13 09/04/2013 15:03

If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp

14 Getting to know your phone

Handset buttons

Left option button

In idle mode, press to enter the main menu.

Also use to access sub menus and conﬁrm options shown on the display above the button.

3.5mm Headset socket (on side of handset)

Up/Volume

From home screen, press to change the ringer volume, see page 38.

In talk mode, press to increase the incoming speech volume.

In menu mode, press to scroll up through the options.

Handsfree

In idle mode, press to make or receive calls handsfree, see page 23.

Talk

In idle mode, press to make and receive calls, see page 21.

Calls/Down

From home screen, press to open and scroll through the Calls list, see page 35.

In talk mode, press to decrease the incoming speech volume.

In menu mode, press to scroll down through the options.

1 (Speed dial)

From home screen, press and hold to dial BT 1571

or your stored speed dial number, see page 32.

Press and hold to turn the handset ringer on or off.

1662 BT4000 UG [3].indd 14 09/04/2013 15:03

If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp

Getting to know your phone 15

Red LED Indicator

R (Recall)

R (Recall) for use with some BT Calling Features and when connected to a switchboard/PBX.

Right option button

Press to conﬁrm the option displayed on the screen above the button, to delete or go back to the previous screen.

Amplify (on side of handset)

During a call, press to boost the incoming speech volume.

Phonebook

In idle mode, press to access your stored Contacts.

End call/on or off

Press to end a call. In idle mode, press and hold to switch the handset on or off, see page 21.

In menu mode, press to return to home screen.

2-9 (Speed dial)

From home screen, press and hold buttons 2-9 to dial a stored speed dial number, see page 32.

Press and hold to lock or unlock the keypad.

1662 BT4000 UG [3].indd 15 09/04/2013 15:03

Getting to know your phone

If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp

Handset display

Shows handset battery status.

Scrolls when the handset is charging.

Empty frame ﬂashes when battery needs recharging.

UnMute/Mute Indicates when Mute is on or off.

The keypad is locked.

Handset ringer is switched off.

Handset display icons

Handset name

* For full details of who has called you please make sure you have subscribed to Caller Display from your

network provider.

Time

Indicates the number of new (missed) calls received*

1662 BT4000 UG [3].indd 16 09/04/2013 15:03

If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp

Getting to know your phone 17

Finding your way around your phone

Your BT4000 has an easy to use menu system. Each menu has a list of options, which you can see on the menu map on the next page.

When the handset is switched on and at the home screen:

1. Select

Menu by pressing the Left option button to open the main menu.

2. Use the

or button to scroll through the available menu options.

3. When the menu you want is displayed, select

OK by pressing the Left

option button.

4. Use the

or button to scroll through the available sub menu options.

When the sub menu you want is displayed, select

OK by pressing the Left option

button. Select the

Back option if you want to return to the previous screen.

To exit a menu and return to the home screen, press

If no buttons are pressed for 30 seconds, the handset returns to the home screen automatically.

Left option button

Press to select the

option displayed on the

screen above the button.

Right option button

Press to select the option displayed on the screen above the button.

Up and Down navigation buttons

Scroll up or down through the menu options.

1662 BT4000 UG [3].indd 17 09/04/2013 15:03

Getting to know your phone18

If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp

Call control Do not disturb On/Off

Block calls By call type

By number

Int. national

Withheld numbers

No Caller ID

Payphone

Allowed

Blocked

Clock/Alarm Alarm

(Off, On once, On daily, Monday to Friday, Saturday & Sunday)

Time & date Set time and Set Date

Time format 12 Hours or 24 Hours

Speed Dial List 1. 1571 2-9 Empty (Options or Add)

Calling Features Call diversion Divert all calls

Divert when busy

Divert if unanswered

(Set up diversion, Cancel diversion, Check diversion)

Cancel Ringback

Call waiting (Turn On, Turn Off, Check)

Reminder call (Set up reminder, Cancel reminder, Check reminder)

Call barring (Set up barring, Cancel barring, Check barring)

Anon call reject (Turn On, Turn Off, Check Status)

Menu map

1662 BT4000 UG [3].indd 18 09/04/2013 15:03

Getting to know your phone 19

If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp

Settings Sounds

Handset name

Ringing External ringtone

Internal ringtone Ringing volume

(Melody 1-15) (Melody 1-15) (Ringer Off or Level 1-5)

Tone adjustment Standard, Increase treble, Increase bass

Keypad tones Conﬁrmation tone

Handset tones

Display Contrast (Level 1-5)

Screen saver (On or Off)

Call settings Auto answer

Auto end call Auto join calls First ring

(On or Off)

Base settings Ringing Ringtone Melody 1-5)

Ringing volume (Ringing Off or Level 1-5)

PBX code

Software version Registration Register handset

Deregister HS

Change system PIN

Reset Handset settings

Base settings Delete user data

Contacts menu Accessed by pressing the

button,

then Options

Add contact Edit contact Assign ringtone Delete contact Memory status Del all contacts

Calls list Menu accessed by pressing , then Options.

Save number Delete call Block number Delete all calls

(On or Off) (Tones on or Tones off) (Tones on or Tones off)

1662 BT4000 UG [3].indd 19 09/04/2013 15:03

If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp

Base

Find Phone

Press to ring all registered handsets,

helpful for ﬁnding a missing handset,

see page 25.

Also used during the registration

process, see page 50.

ChargingPower / In use

Phone

Power In use light

On when there is

power to the base.

Flashes when the line

is in use or registration is

taking place.

Red charging light

Battery charging light. On when the handset is in the base charging.

1662 BT4000 UG [3].indd 20 09/04/2013 15:03

If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp

When you make a call, the green In use light on the base ﬂashes.

Auto end

If auto end is set to On you can end a call by placing the handset back in the base If auto end is set to Off, you’ll need to press

to end the call. Auto end On is the default setting. See page 40.

Auto answer

If auto answer is set to On you can answer a call by lifting the handset off the base. If auto answer is set to Off, you’ll need to lift the handset off the base and press

too. Auto answer On is the default setting. See page 40.

To switch the handset off

1. Press and hold

until the handset turns off.

To switch the handset on

1. Press and hold

until the handset turns on.

Make an external call

1. Press

2. When you hear the dial tone, enter the number.

Preparatory dialling

1. Enter the number ﬁrst. If you make a mistake select

Clear by pressing the Right option button to delete

the last digit.

2. Press

to dial.

End a call

1. Press

Receive a call

When you receive a call, the phone rings and the display shows

Incoming call. If you’ve got a caller

display service, the display shows the caller’s number if it’s available or the caller’s name if it matches an entry stored in your phonebook’s contact list.

1. Press

to accept the call. Or, to accept the call in

handsfree mode, press

Using the phone

Call timer

Your handset will automatically time your outgoing and incoming calls. The handset shows the length of time both during and for a few seconds after your call.

1662 BT4000 UG [3].indd 21 09/04/2013 15:03

Using the phone

If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp

You can also press to switch between calls.

Out of range warning

When the handset is out of range of the base, the display will show Searching for base…, the backlight will turn up to 100% to indicate the alert message and you will hear a warning tone. After 60 seconds the display will show No base link. Check base. You need to move back within range of the base station.

If you move out of range when you’re on a call, you’ll lose your connection. The handset will automatically re-connect to the base when you move back within range.

Call Waiting

If you’ve got a call waiting service and it is switched on, your phone will alert you to a second incoming call if you’re already engaged on an external call.

To switch your call waiting service on or off, see page 47.

1. You’ll hear the call waiting tone and if you also have caller display the display will show the number of the caller, or the name if it matches an entry in your contacts.

2. Select

Switch by pressing the Left option button

to answer the new call and your ﬁrst caller is put on hold.

3. Select

Switch to toggle between the two callers.

4. Press

to hang up the current call.

Mute

During a call, you can talk to someone nearby without your caller hearing.

1. During a call, select

Mute by pressing the Right

option button. The display shows

Call muted and

your caller can’t hear you.

2. Select

Unmute to return to your caller.

1662 BT4000 UG [3].indd 22 09/04/2013 15:03

If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp

Using the phone 23

Handsfree

Handsfree lets you talk to your caller without holding the handset and means that other people in the room can listen to your conversation over the loudspeaker.

During a handsfree call, press

or to change

the volume.

Incoming speech / Handsfree volume

During a call, you can adjust the handset incoming speech or loudspeaker volume. There are ﬁve levels. The default setting is Level 3.

1. Press

or to increase or decrease the volume. The ﬁrst press will present the Call volume screen so you can see the current volume level. Subsequent presses will change the volume, you will hear the volume level with each press.

Amplify

During a call you can boost the incoming speech volume by pressing the Amplify button on the side of the handset. To turn off, press the button again. The volume will only be boosted during the call, once the call has ended the incoming speech volume will return to the previously set level.

Make a handsfree call

1. Enter the number then press

. is displayed. You hear your call over the handset loudspeaker. Press

to switch the call between the earpiece

and the loudspeaker.

2. Press

to end the call.

1662 BT4000 UG [3].indd 23 09/04/2013 15:03

Using the phone

If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp

Answer a call handsfree

When the phone rings:

1. Press

to answer the call. You will hear your

caller over the loudspeaker.

Switch to handsfree during a call

1. During a call, press

to put the call on the loudspeaker. To switch handsfree off and return the call to the earpiece, press

again.

Redial

Telephone numbers that you have called are saved in the Calls list. There is not a separate redial list, all calls are saved in the Calls list. The Calls list holds up to 50 incoming (missed and answered) calls and 30 outgoing calls.

To redial a number, see ‘View and access options in the Calls list’ on page 35. You can also save a number you’ve called to your contacts, delete a number you’ve called or delete all numbers from the Calls list, see page 36-37.

Voicemail (BT 1571)

1. If you have subscribed to BT Answer 1571 you can press and hold

to listen to your messages.

1662 BT4000 UG [3].indd 24 09/04/2013 15:03

If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp

Using the phone 25

If you get an incoming call while you’re paging a handset, the incoming call takes priority and paging will stop.

If the handset ringer is switched off on a handset, it will be temporarily switched back on so the handset can be found.

Paging calls can’t be answered by a handset.

To lock the keypad

1. Press and hold

for 2 seconds. The handset gives

a conﬁrmation tone and

Keypad locked is brieﬂy

displayed before returning to the idle screen with the

icon displayed.

To unlock the keypad

1. Press and hold

for 2 seconds. The handset gives

a conﬁrmation tone and

Keypad Unlockd is brieﬂy

displayed before returning to idle.

Turn the handset ringer on or off

1. Press and hold

for 2 seconds to turn the handset ringer on or off. The display will brieﬂy show

Ringer on or off before reverting to the idle

screen with the

icon displayed if the ringer has

been turned off.

Find handset (Paging)

You can ring a handset to help ﬁnd it.

1. Press

on the base. All handsets registered to

the base will ring and the screen will show

Here I

am! for up to 2 minutes.

2. To stop the ringing, press

on the base again or

select End or press

on any handset.

You can lock the keypad so that it can’t be used accidentally while you’re carrying it around.

With the keypad locked, you can still call the emergency services on 999 and 112 using preparatory dialling and you can still answer incoming calls and operate the in call features as normal. When the call is ended, the

comes on again.

1662 BT4000 UG [3].indd 25 09/04/2013 15:03

If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp

Under the call control menu are the features Do not disturb and Block calls. Do not disturb allows calls to be received silently with minimal notiﬁcation.

Set-up Do not disturb

1. Select

Menu, scroll to Call control and

press

OK.

Do not disturb is displayed, press OK.

3. Press

or to display On or Off and press OK to select. The chosen setting will be displayed and you will hear a conﬁrmation tone.

Block nuisance calls

1. Select

Menu, scroll to Call control and

select

OK.

2. Press

to display Block calls and press OK.

Call control settings

When set to On, the base and handset ringer volumes (on all handsets registered to the base) will be set to Off. The handset backlight will not come on when the phone rings and the only tones that the handset will emit are the battery low and out of range warnings. The base call screening volume and message alert will also be set to Off.

You can set Do not disturb to On or Off. The default setting is Off.

When set to On, the idle screen will display

DO NOT DISTURB

instead of the number of missed calls or the handset name if there are no missed calls presented.

Please note, other products connected to the line are not compatible with this feature and will still ring.

For more information and general advice on handling unwanted calls please go to

bt.com/unwantedcalls

1662 BT4000 UG [3].indd 26 09/04/2013 15:03

If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp

Call control settings 27

The default setting is Allowed for all call types.

If you select Allowed, calls from this type of number will ring as normal. If you select Blocked, calls from this type of number will be presented silently.

When you enter the block calls list you can also edit or delete numbers you’ve stored previously by selecting

Options

and then pressing or to display either Edit number or

Delete number and pressing OK.

You must subscribe to a Caller Display service from your network provider for the block nuisance calls feature to work. Charges may apply.

You now have 2 choices: i) To block calls by type, when

By call type is

displayed, press

OK. You can now select which types

of call you want Allowed or Blocked by using

to display the call type: Int’l calls, Withheld

numbers, No Caller ID and Payphone, pressing OK, then using or to display Allowed or Blocked and pressing OK to save.

ii) To block calls by a speciﬁc number, press

display

By number and press OK. If the block calls

list is empty, press

Add and use the keypad to enter

the number (or press

Options to select a number

from your phonebook or calls list) and press

Save.

If there are numbers saved already, select

Options.

Add blocked number is displayed, press OK, enter

the number (or press

Options to select a number

from your phonebook or calls list) and press

Save.

1662 BT4000 UG [3].indd 27 09/04/2013 15:03

If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp

You must enter a name and a number for the contact to be stored.

Names can be up to 14 characters and numbers up to 24 digits.

Entering names

Use the keypad letters to enter names, e.g. to store Tom: Press

once to enter T. Press three times to enter o. Press once to enter m.

Writing tips

To delete the last digit/ character entered, select

Clear.

Press

to switch between text entry modes: sentence case (Abc), upper case ABC), lower case (abc) or numeric (123).

Press

to insert a space.

To enter a pause in a contact number

When storing a number, press and hold

in the place where

you want the pause.

To enter a recall in a contact number

When storing a number, press and hold

in the place

where you want the recall.

You can store up to 100 entries in your list of phonebook contacts. Contact entries will automatically be copied to any other handsets you have registered to the base. Any change made on one handset will be updated on all other handsets.

The handset will come with some special numbers pre-stored. These will include Your BT Product Helpline, BT 118500, All handsets (if you have more than two handsets registered) and a list of the handsets registered to the base according to their default name/number (e.g. Handset 2 or 3 etc) or name if you have stored one.

Store a contact

1. From the home screen, press

2. Select

Options. Add new contact is displayed,

press

OK.

3. Enter the new contact name using the keypad (see note opposite for help) then press

Next and enter

the number and press

Save. The display will show

Contact saved.

Phonebook

1662 BT4000 UG [3].indd 28 09/04/2013 15:03

If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp

Phonebook 29

Character map

& . , ‘ ? ! @ 1

2 a b c 2 à á â ã æ ç 3 d e f 3 è é ê ë ë 4 g h i 4 î ï ì í 5 j k l 5 £ 6 m n o 6 ö ô ò ó õ ø ñ 7 p q r s 7 $ ß 8 t u v 8 ü ù ú û 9 w x y z 9 0 space 0 + £ $ # *

* *

# Changes text entr y mode (sentence case, upper, lower

or numeric)

Assign a ringtone to a contact

You can assign a speciﬁc ringtone to a contact you have saved so the ringtone will play when that contact calls you.

1. From the home screen, press

. Press or to display the contact you want to assign a speciﬁc ringtone to and then select

Options.

2. Press

until Assign ringtone is displayed and

press

OK.

3. Press

or to scroll through and listen to the available ringtones (Normal, Melody 1-15) and press

OK to select the one you want. Ringtone

save will be displayed.

There are 15 melodies to choose from (Melody 1-15) or Normal which is the standard ringtone that is ﬁrst assigned when you save a contact in your phonebook.

1662 BT4000 UG [3].indd 29 09/04/2013 15:03

Phonebook

If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp

Searching alphabetically

You can alpha search for contact names by entering multiple characters, the search will be carried out on the beginning of the name only. e.g. enter Ja and names beginning with these two letters will be ﬁltered. You can then scroll through the ﬁltered list.

View/dial a contact

1. From the home screen, press

to open your

contact list.

2. Press

or to scroll through and view

the entries.

3. To dial an entry, press

when the entry

is displayed.

Edit a contact

1. From the home screen, press

2. Press

or to scroll to the entry you want to

edit and select

Options.

3. Press

to display Edit contact and press OK.

4. Edit the name by pressing

Clear to delete

characters and use the keypad to enter new ones. Then press

Next to display the number and edit if

necessary, using

Clear to delete unwanted digits

and enter any new ones, then select

Save.

The display will show

Contact saved.

You cannot edit the special contact entries that the handset has pre-programmed in the memory.

1662 BT4000 UG [3].indd 30 09/04/2013 15:03

If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp

Phonebook 31

Delete a contact

1. From the home screen, press

, then select

Options.

2. Press

until Delete contact is displayed and press

OK.

Delete from all h/sets? will be displayed, press Yes to conﬁrm (or No to cancel). Contact deleted

will be displayed.

Delete all contacts

1. From the home screen, press

, then select

Options.

2. Press

until Del all contacts is displayed and press

OK.

Delete from all h/sets? will be displayed, press Yes

to conﬁrm.

All contacts deleted will be displayed.

View the contact memory status

1. From the home screen, press

, then

select

Options.

2. Press

until Memory status is is displayed and press

OK.

3. The display will show how many contacts have been saved and the maximum number that can be saved e.g. 4 contacts (100 max.).

You cannot delete the special contact entries that are pre-programmed in the contacts list.

1662 BT4000 UG [3].indd 31 09/04/2013 15:03

If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp

32 Speed dial

If you try to save a Speed dial entry under a Speed dial button that has already been populated, the display will show Replace number? and you will hear an error tone. You can either overwrite the existing entry by selecting Yes or you can press and hold a different Speed dial button or select No.

Save a Speed dial entry

1. From the home screen, enter the telephone number you want to store.

2. Then, either: Press and hold the Speed dial button

to you

want to store the number under. Or, Select

Options, scroll to display Set

as speed dial and press OK. Scroll to the

speed dial location number you want (1-9) and select

Save.

The display will show

Saved as speed dial x (x

being the Speed dial button).

Dial a Speed dial entry

1. Either, press and hold the Speed dial button

under which the entry you want to dial is stored.

Or, Select

Menu, scroll to display Speed Dial

List and press OK. Scroll to display the entry

you want then press

. The number will be

dialled automatically.

You can allocate a name and number to each of the Speed dial buttons to . Button

is pre-programmed with 1571 but you can delete this and replace it with an entry of your choice. Once a Speed dial entry has been stored you can simply press and hold the Speed dial button to automatically dial the number stored under it.

When you save a Speed dial entry it is individual to the handset you are saving it on, it will not be copied to any other handsets you have registered to the base.

1662 BT4000 UG [3].indd 32 09/04/2013 15:03

If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp

Speed dial 33

Edit a Speed dial entry

1. Select

Menu, scroll to display Speed Dial List

and press

OK.

2. Press

or to display the entry you want to

edit and select

Options.

Edit speed dial is displayed, press OK.

4. Edit the number by selecting

Clear to delete digits

and then enter any new digits. Select

Save. Saved

as speed dial x will be displayed.

Delete a Speed dial entry

1. Select

Menu, scroll to display Speed Dial List

and press

OK.

2. Press

or to display the entry you want to

delete and select

Options.

3. Scroll

to display Delete speed dial and

press

OK.

Are you sure? is displayed, select Yes. Speed dial x deleted will be displayed.

1662 BT4000 UG [3].indd 33 09/04/2013 15:03

If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp

You’ll need to subscribe to your network provider’s Caller Display service for this feature to work. You might have to pay a fee. For more information on BT Calling Features, call BT free on 0800 800 150.

To make sure the caller’s name is displayed, make sure you’ve stored the full telephone number in your contacts list, including the dialling code. You can store more than one number for the same caller.

There are some incoming calls where a number is not displayed and a network message is recorded instead:

Unavailable = number

is unavailable

Withheld = number has

been withheld

International = international

number

Operator = call from the

operator

Payphone = call from a

payphone

Ringback = a ringback call

Caller Display

If you’ve subscribed to a Caller Display service, you’ll be able to see your caller’s number on your handset display (provided it’s not withheld) before you answer a call. If your caller’s name is stored in your contacts list and it matches the number calling, you’ll see the caller’s name instead. If you haven’t subscribed to a Caller Display service

Incoming call will be displayed when you receive

a call. If you receive a call from a number you have stored in your Blocked calls list

Blocked will be

shown on the top line of the display when you view the call in the calls list.

Calls list

The Calls list holds up to 50 incoming (missed and answered) calls and 30 outgoing calls. The date and time of the call is also stored. If you haven’t subscribed to a Caller Display service,

No number will

be displayed in the Calls list for incoming calls but the time and date will still be recorded.

Calls are listed in chronological order with the most recently received/made call at the top of the list.

Caller Display and the Calls list

1662 BT4000 UG [3].indd 34 09/04/2013 15:03

If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp

Caller Display and the Calls list 35

Calls list indicators

Displayed on top line:

Missed = missed incoming call

Answered = incoming call

received and answered

Dialled = outgoing call made

Blocked = blocked call (for

incoming calls only)

Displayed next to the time:

® = some part of the call

was recorded

When the Calls list is open, press

to scroll from the newest

call to the oldest, or press to scroll from the oldest call to the newest.

When the list is full and a new call is received/made, the oldest entry will be deleted automatically. The Calls list can hold numbers up to 24 digits and names up to 14 characters.

Missed call notiﬁcation

If an incoming call has been missed (i.e. not answered), the handset display will indicate this with the message

1 new call. You can clear the

notiﬁcation by viewing the calls list on any handset registered to the base. The Missed notiﬁcation will still be presented on the top line of the display for missed calls in the calls list so you can differentiate between calls. See Calls list indicators opposite.

View and access options in the Calls list

1. Press

. The most recent entry is at the top of the

list. (If there are no entries

Calls list empty will be

displayed.

2. Press

or to scroll through and view the list.

3. To dial an entry, when the entry you want is displayed, press

1662 BT4000 UG [3].indd 35 09/04/2013 15:03

Caller Display and the Calls list

If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp

If you have more than one handset registered to the base, all data is synchronised across handsets. Therefore, if you save a calls list entry to your contacts it will be saved on all handsets.

To block the number, when the entry you want is displayed, select

Options, scroll

to Block

number and press OK. Blocked number saved will

be displayed. The number you selected to block is highlighted,

select

Save.

Save a Calls list entry to your contacts

1. Press

then press or to display the entry

you want and select

Options.

Save number is displayed (or press to display Save number if needed), press OK.

3. Enter the contact name and press

Next.

4. The number will be displayed, (edit if necessary by selecting

Clear to delete digits and enter any new

ones). Select

Save to save the entry.

Delete an entry in or the entire Calls list

1. Press

, then if you want to delete just one entry,

press

or to display the entry and select

Options. To delete the entire list, simply select Options.

For more information and general advice on handling unwanted calls please go to

bt.com/unwantedcalls

1662 BT4000 UG [3].indd 36 09/04/2013 15:03

If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp

Caller Display and the Calls list 37

If you have more than one handset registered to the base, data is synchronised across all handsets. Therefore, if you delete a calls list entry on one handset it will be deleted on all handsets.

2. Press to display either Delete call or Delete

all calls and press OK. Call deleted will be

displayed if you have deleted one entry, if you chose to delete all then you will need to conﬁrm by selecting

Yes.

1662 BT4000 UG [3].indd 37 09/04/2013 15:03

If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp

Choose from 15 handset ringtones: 10 polyphonic and 5 standard. The default external ringtone is Melody 1 and the internal ringtone is Melody 2.

There are 5 handset ringer volume levels plus Ringer Off. The default setting is Level 3. If you turn the ringer off, the

icon will be displayed on the

home screen.

As a quick way to turn the handset ringer off, press and hold

Handset settings

Set the handset ringtone for external or internal calls

1. Select

Menu, scroll to display Settings and

press

OK.

Sounds is displayed, press OK. Ringing is

displayed, press

OK.

3. Press

or to display either External

ringtone or Internal ringtone and press OK.

4. Press

or to display and listen to the

melodies and press

OK to select your choice.

Saved will be displayed.

Set the handset ringer volume

1. Select

Menu, scroll to display Settings and

press

OK.

Sounds is displayed, press OK. Ringing is

displayed, press

OK.

3. Press

to display Ringing volume and press OK.

Press

to increase the volume or to decrease

or turn the ringer off. Press

OK to save.

Settings

1662 BT4000 UG [3].indd 38 09/04/2013 15:03

If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp

Settings 39

There are two handset tones: keypad tones and conﬁrmation tones. You can turn these on or off, the default setting is On.

Keypad tones: when turned on, you will hear a beep after each button press.

Conﬁrmation tones: when turned on, you will hear a tone after each successful action or after an error has occurred. This does not include the battery charging tone when the handset is placed on the base/ charger, low battery or out of range warnings or tones used in calls such as Call Waiting or Call Intercept.

There are 5 contrast levels to choose from. The default setting is Level 3.

Adjust the handset ringer tone

1. Select

Menu, scroll to display Settings and

press

OK.

Sounds is displayed, press OK. Press to display Ton e adjustment and press OK.

3. Press

or to display either Standard,

Increase treble or Increase bass and press OK. Saved is displayed.

Turn the handset tones on or off

1. Select

Menu, scroll to display Settings and

press

OK.

Sounds is displayed, press OK. Press to display Handset tones and press OK.

3. Press

or to display Keypad tones or

Conﬁrmation tone and press OK.

4. Press

or to display Ton e s on or Tone s off

and press

OK. Saved is displayed.

Change the handset display contrast

1. Select

Menu, scroll to display Settings and

press

OK.

2. Press

to display Display and press OK.

1662 BT4000 UG [3].indd 39 09/04/2013 15:03

Settings

If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp

A handset name can be a maximum of 12 characters. If you name your handset, the handset number will be removed, e.g. instead of saying

Kitchen 1 the name would

just be Kitchen. To revert back to the default handset name (Handset x), delete all the characters and select Save.

The default setting for all call settings is On.

3. Contrast is displayed, press OK.

4. Press

or to select the level you want, then

select

OK.

Turn the screensaver on or off

1. Select

Menu, scroll to display Settings and

press

OK.

2. Press

to display Display and press OK.

3. Press

to display Screen saver and press OK.

4. Press

or to display On or Off and press OK

to save.

Change the handset name

1. Select

Menu, scroll to display Settings and

press

OK.

2. Press

to display Handset name and press OK.

3. Edit the name by selecting

Clear to delete

the characters, then enter the new name and select

Save.

Change the call settings

1. Select

Menu, scroll to display Settings and

press

OK.

2. Press

to display Call settings and press OK.

1662 BT4000 UG [3].indd 40 09/04/2013 15:03

If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp

Settings 41

If Auto answer is set to On you can answer a call by lifting the handset off the base. If it’s set to Off, you’ll need to lift the handset off the base and then press . If Auto end is set to On you can end a call by placing the handset back in the base.

If Auto end is set to Off, you’ll need to press

end the call.

With Auto join calls set to On you can automatically join an existing call from another registered handset without being invited to join the call, you can simply press

to join.

3. Press or to display either Auto answer,

Auto end call, Auto join calls or First ring

and press

OK.

4. Press

or to display On or Off and press OK to save.

Base settings

Set the base ringtone melody

Choose from 5 base ringtones. The default is Melody 1.

1. Select

Menu, scroll to display Settings and

press

OK.

2. Press

to display Base settings and press OK.

Ringing is displayed, press OK.

Ringtone is displayed, press OK. Press or to

display and listen to the melodies and press

to save your choice.

Set the base ringer volume

There are 5 base ringer volume levels plus Ringer off. The default is Level 3.

1. Select

Menu, scroll to display Settings and

press

OK.

2. Press

to display Base settings and press OK.

Ringing is displayed, press OK.

4. Press

to display Ringing volume and press OK.

Press

to increase the volume or

to decrease

or turn the ringer off. Press

OK to save.

1662 BT4000 UG [3].indd 41 09/04/2013 15:03

Settings

If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp

With First ring set to Off, an incoming external call will be displayed visually before the handset(s) start to ring for the second burst of ringing.

If you wish to revert to not using a PBX access code, you need to go into the PBX code menu and delete all the digits by selecting

Clear, then select

Save.

The default system PIN is 0000. You can change this to your own preferred 4-digit code.

The system PIN is used when changing certain settings and for registration/de-registration.

If you make a mistake, select

Clear to delete a digit.

PBX access code

If you’re connected to a switchboard, you might need to enter an access code (e.g.9) before each number is dialled. Your BT4000 can store an access code which is automatically dialled before each number.

Set a PBX access code

1. Select

Menu, scroll to display Settings and

press

OK.

2. Press

to display Base settings and press OK.

3. Press

to display PBX code and press OK.

4. Enter the number you want (maximum of 4 digits) and select

Save.

Change the system PIN

1. Select

Menu, scroll to display Settings and

press

OK.

2. Press

to display Change system PIN and

press

OK.

3. If the current PIN is 0000, you will be prompted to enter the new 4 digit PIN, then press

OK. (Or, if

the current PIN is not 0000, you will be prompted to enter the old (current) 4 digit PIN ﬁrst and then select

OK. Then follow the prompts and enter the

new 4 digit PIN).

4. Enter the new 4 digit PIN again and select

OK.

The display will show

New system PIN saved.

1662 BT4000 UG [3].indd 42 09/04/2013 15:03

If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp

Settings 43

If you reset the handset settings all the handset settings will return to their default settings, e.g. the handset name, ringer melody, all volume levels, display and alarm settings.

If you reset the base settings all the base settings will return to their default settings, e.g. the base ringer melody, all volume levels and PBX access codes.

If you delete the handset and base user data all your contacts and the calls list will be deleted.

Reset the handset or base settings

1. Select

Menu, scroll to display Settings and

press

OK.

2. Press

to display Reset and press OK.

Handset settings is displayed, press OK or press

to display Base settings and then press OK.

Handset settings? or Base settings? is

displayed, select

Yes.

Resettings settings is displayed while the reset

takes place. Once ﬁnished

settings reset is displayed.

Delete the handset and base user data

1. Select

Menu, scroll to display Settings and

press

OK.

2. Press

to display Reset and press OK.

3. Press

to display Delete user data and

press

OK.

4. If the current system PIN is not 0000 you will be prompted to enter the PIN then press

OK. If it is

0000, you will continue straight to step 5.

Delete from all h/sets? is displayed, select Yes

to conﬁrm (or

No to cancel).

Deleting user data… is displayed. Once ﬁnished,

All user data deleted is displayed.

1662 BT4000 UG [3].indd 43 09/04/2013 15:03

If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp

44 Clock/Alarm

The default time format is 12 hour.

You must enter the full date: day, month and year.

If you didn’t set the time and date when you ﬁrst set-up your phone then you will need to do so before you can set an alarm. The clock will also be displayed on the handset screen in idle mode.

If you have subscribed to a Caller Display service the time and month will be set when you receive your ﬁrst call but you will still need to set the year.

Set the time format (12 or 24 hour)

1. Select

Menu, scroll to display Clock/Alarm and

press

OK.

2. Press

to display Time format and press OK.

3. Press

to display either 12 Hours or 24

Hours and press OK. Saved is displayed.

Set the time and date

1. Select

Menu, scroll to display Clock/Alarm and

press

OK.

2. Press

to display Time & date and press OK.

3. Enter the time and select

Next. Enter the date and

select

Save. Saved is displayed.

1662 BT4000 UG [3].indd 44 09/04/2013 15:03

If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp

Clock/Alarm 45

If you select Off the display will show Alarm off and you will hear a conﬁrmation tone.

If you set an alarm the display will show the time and frequency setting after you select

Save.

If an incoming call is received while the alarm is going off, the alarm notiﬁcation will immediately stop and the incoming call will be shown on the display. The alarm will not resume.

Set an alarm

1. Select

Menu, scroll to display Clock/Alarm and

press

OK.

Alarm is displayed, press OK.

3. Press

or to display the alarm frequency you

want:

Off, On once, On daily, Monday to Friday

or Saturday & Sunday then press OK.

4. Enter the alarm time and select

Save. Press or

to select the alarm melody and press OK. Alarm

on <time> is displayed.

Stopping the alarm when it goes off

When the alarm goes off, the selected melody will play at an ascending volume, the handset backlight will ﬂash and the display will show the alarm time. The alarm will sound for 30 seconds and then the handset will return to idle, if the alarm isn’t stopped or set to snooze, it will sound once more after 1 minute.

To stop the alarm, press

or select Stop.

To activate a ten minute snooze, select

Snooze or any

other button (except

or Stop). You can set snooze

as many times as you want until you select

Stop.

1662 BT4000 UG [3].indd 45 09/04/2013 15:03

If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp

You need to subscribe to the speciﬁc BT Calling Feature to be able to use some of these services. You might have to pay a fee.

For more details on BT’s Calling Features, go to bt.com/callingfeatures, refer to the user guide supplied when you subscribed to the services of your choice or call BT free on 0800 800 150.

If you’re not connected to the BT network, some of these features may not be available. Call diversion services might allow other divert options. Please contact your telephone network provider for details.

Call Diversion will divert incoming calls to another number of your choice. You can choose all calls to be diverted or calls only to be diverted when the line is busy or only calls that are not answered.

You can easily access a number of BT Calling Features using the Calling Features menu.

Pre-stored numbers in the Calling Features menu

Call Diversion Reminder call Ringback Anonymous Call Reject Call Waiting

Using Call Diversion: set up, cancel or check status

1. Select

Menu, scroll to display Calling

Features and press OK.

Call Diversion is displayed, press OK.

3. Press

or to display the diversion option you

want:

Divert all calls, Divert when busy or

Divert

if unans.. and press OK.

4. Press

or to display either: Set up

diversion, Cancel diversion or Check diversion and press OK.

5. If you selected

Set up diversion, you will need

to enter the telephone number to divert to (or press

and select the number from your

contacts), then select

Set up. If you chose Cancel

diversion

or Check diversion, the service will be called, follow the spoken instructions or listen for conﬁrmation/status.

BT Calling Features

1662 BT4000 UG [3].indd 46 09/04/2013 15:03

If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp

BT Calling Features 47

With the ring back feature you can get an automatic call back from an engaged number. No need to dial a busy number over and over again. Just dial 5, wait for a conﬁrmation message and hang up. Your phone will keep trying the busy number for up to 45 minutes.

Call Waiting lets you know if another person is trying to call you while you’re on another call. If a second caller rings, you will hear a beep in the handset earpiece. If you’ve subscribed to Caller Display, the display will show the caller’s details as well.

Cancel Ringback

1. Select

Menu, scroll to display Calling

Features and press OK.

2. Press

display Cancel Ringback and press OK.

3. The service will be called and the display will show

Cancelling. Follow the spoken instructions or

listen for conﬁrmation/status.

Using Call Waiting

1. Select

Menu, scroll to display Calling

Features and press OK.

2. Press

until Call waiting is displayed, press OK.

3. Press

or to display either Tur n on, Tu rn

off or Check and press OK. The service will be

called. Follow the spoken instructions or listen for conﬁrmation/status.

1662 BT4000 UG [3].indd 47 09/04/2013 15:03

BT Calling Features

If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp

Reminder call lets you book an alarm call. Like an alarm clock, except it lets you book an alarm call days in advance. Set repeat reminders every day or as a one-off call to remind you of a speciﬁc event.

The type of calls you can bar are: All outgoing calls, Int’l. Nat & Mobile calls, Bar Int’l calls, Operator calls & texts, * and # calls and Premium rate calls.

Using Reminder call

1. Select

Menu, scroll to display Calling

Features and press OK.

2. Press

until Reminder Call displayed, press OK.

3. Press

or to display either: Set up reminder,

Cancel reminder or Check reminder and press OK. The service will be called. Follow the spoken

instructions or listen for conﬁrmation/status.

Using call barring

1. Select

Menu, scroll to display Calling

Features and press OK.

2. Press

until Call barring is displayed and press

OK.

3. Press

or to display either: Set up barring,

Cancel barring or Check barring and press OK.

4. If you selected

Set up barring you will need to

press

or to display the type of calls you

want to bar then press

OK. If you selected Cancel

Check barring the service will be called. Follow

the spoken instructions or listen for conﬁrmation/ status.

1662 BT4000 UG [3].indd 48 09/04/2013 15:03

If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp

BT Calling Features 49

Anonymous call reject blocks calls from withheld or anonymous numbers. If a caller withholds their number, they won’t be able to get through to you.

For more information and general advice on handling unwanted calls please go to

bt.com/unwantedcalls

Using Anonymous Call Reject

1. Select

Menu, scroll to display Calling

Features and press OK.

2. Press

until Anony call Reject is displayed,

press

OK.

3. Press

or to display either: Tur n on, Tu rn

off or Check and press OK. The service will be

called. Follow the spoken instructions or listen for conﬁrmation/status.

1662 BT4000 UG [3].indd 49 09/04/2013 15:03

If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp

50 Using additional handsets

You can register up to ﬁve GAP compliant handsets to your BT4000 base to extend your phone system without needing to install telephone extension sockets for each new phone.

If a handset becomes un-registered it will need to be registered to the base again. Please register this handset will be displayed, select

OK then

follow the instructions starting from point 4 below.

You have 2 minutes to complete the registration process. After 2 minutes the In use light on the base will stop ﬂashing.

If registration isn’t successful the ﬁrst time, please try again incase the base registration period ran out of time.

If there are already ﬁve handsets registered to the base, the registration will fail. You must de-register another handset before you can register the new one.

If you’ve bought a BT4000 multiple pack, any additional handsets come pre-registered to the base. However, if you purchase an additional handset separately, you must register it to your BT4000 base before it can be used.

1. Select

Menu, scroll to display Settings and

press

OK.

2. Press

to display Registration and press OK.

Press & hold ‘Find Phone’ on base is displayed.

5. Press and hold

on the base until you hear a

beep and the In use light starts to ﬂash.

6. The handset will display

Registering handset...

to indicate the base is in registration mode. If the system PIN is not 0000 then you will be prompted to enter it, then select

OK.

7. Once registration is successful the handset will show

Handset x registered (with X being the assigned

handset number). The handset will then synchronise data with any other registered handsets, e.g. contacts, speed dials and handset names.

1662 BT4000 UG [3].indd 50 09/04/2013 15:03

If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp

Using additional handsets 51

Registering another make of handset to your BT4000 base

If you want to register another make of handset (i.e. not a BT4000 handset) to your BT4000 base you will need to follow the Registration instructions that came with the handset ﬁrst and then continue with the base part of the registration procedure (as shown in point 4 on page 50). Please note that registering other types of handset will only provide limited compatibility i.e. you may only be able to make and receive calls on the additional handset.

De-register a handset

1. Select

Menu, scroll to display Settings and

press

OK.

2. Press

to display Registration and press OK.

3. Press

to display Deregister HS and press OK.

4. Press

or to display the handset you wish to

de-register and press

OK.

5. If the system PIN is not 0000 then you will be prompted to enter it, then select

OK. If it is 0000,

you will continue straight to point 6.

6. The display will show will show

Please wait…. and

once successful

De-registered.

1662 BT4000 UG [3].indd 51 09/04/2013 15:03

Using additional handsets

If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp

You can also choose All handsets if you want to call all handsets registered to the base. If a handset answers, the handset name will be displayed on your screen.

If an external call is received while an internal call attempt is being made, the internal call will be abandoned and all handsets registered to the base will ring and display the external call information.

You can also choose All handsets if you want to call all handsets registered to the base. If a handset answers, the handset name will be displayed on your screen.

If the internal call is not answered after 30 seconds you will see Handset not available on your display and you will be returned to your external caller.

Make an internal call between handsets

If you have more than one handset registered to the base, you can make internal calls between two handsets.

1. Press

, then press to scroll through and display the handset you want to call, then press

2. The receiving handset will ring and your handset name will be presented on the screen. To answer they need to press

. If it is not answered after

30 seconds, you will see

Handset unavailable on

your display.

3. Press

to end the call.

Transfer a call

You can transfer an external call to another handset registered to the base.

1. During a call, select

Options, then press to

display

Transfer call and press OK.

2. If you have one other handset it will ring, if you have more than one other handset you can press

or to display the handset you want, then

select

Call and it will ring. Your external call will be

put on hold.

1662 BT4000 UG [3].indd 52 09/04/2013 15:03

If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp

Using additional handsets 53

3. When the other handset answers you can announce the call and then select

Transfer or press to

transfer the call.

Hold a 3-way call

Using your handset, you can hold a 3-way call with two external callers. Or, you can hold a 3-way call between 2 internal handsets and 1 external caller. Once the 3-way call is in progress other handsets registered to the base can join the call by pressing

1. During a call, select

Options. Multi call is

displayed, press

OK.

2. Either enter the number you want to call or press

and scroll to the number you want or the

internal handset you want and then press

to call. When the second call is answered, the ﬁrst external caller will be put on hold.

3. Select

Join and all callers will be joined in a

3-way call.

1662 BT4000 UG [3].indd 53 09/04/2013 15:03

If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp

54 Help

Phone doesn’t work

• Have you activated the batteries correctly? See page 5.

• Check that the mains power is correctly connected.

No dial tone or line cord error message displayed on screen

• Is the telephone cord plugged into the base and phone wall socket?

• Check that the mains power is correctly connected.

• Only use the telephone cord supplied with the phone.

Can’t make or receive calls

• Check that the mains power is correctly connected.

• The batteries may need recharging.

• Check that product call barring is not active – see page 48.

• Has there been a power cut? If so, place the handset back on the base for ten seconds and try again. If it still doesn’t work, disconnect the batteries and mains power for ten minutes, then reconnect and try again.

You have a dial tone, but the phone won’t dial out

• If you’re connected to a switchboard, check whether you need to dial an access code, see page 42.

Handset doesn’t ring

• The ringer volume may be switched off, see page 38.

• Check that the mains power is correctly connected.

• Do Not Disturb may be switched on, see page 26.

• Block nuisance calls may be switched on, see page 26.

• Make sure the handset is registered to the base, see page 50.

1662 BT4000 UG [3].indd 54 09/04/2013 15:03

If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp

Help 55

No display

• The batteries may be ﬂat, dead or incorrectly inserted.

• Recharge or replace the batteries.

Range icon ﬂashes

• Make sure the handset is registered to the base, see page 50.

• Check that the mains power is correctly connected to the base.

• Check that the handset is within range of the base.

• If the batteries are low, place the handset on the base/charger to recharge.

You hear the busy tone when you press

• Make sure the handset is in range of the base.

• Another handset registered to your BT4000 base may be on the line and Auto Join is switched off, please see page 40.

No Caller Display number/name displayed

• Have you subscribed to a Caller Display service from your network provider? See page 34.

• The caller may have withheld their number.

• Network may not have the callers number information.

• An exact name/number match was not found in your contacts. Check that you’ve stored the full STD dialling code.

1662 BT4000 UG [3].indd 55 09/04/2013 15:03

Help

If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp

Can’t register a handset to a base

• You can register up to ﬁve handsets to your BT4000 base and you can register your BT4000 handset to up to four bases. Check that you’ve not exceeded the limits.

• Check that you’ve entered the correct system PIN number (default PIN 0000).

• Check that you’re at least one metre away from other electrical equipment to avoid interference when registering.

Base unit does not ring, but the lights are on

• Have you connected the telephone line correctly?

• Do Not Disturb may be switched on, see page 26.

• Block nuisance calls may be switched on, see page 26.

• Is the base ringer set to off?

• You may have a faulty line or socket. Try using another socket or line. If you are a BT customer then please call 0800 800 151 or your network provider if you still have problems.

1662 BT4000 UG [3].indd 56 09/04/2013 15:03

If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp

Help 57

Buzzing noise on my phone or on other electrical equipment nearby

• Sometimes other electrical equipment can interfere with your BT4000 if it’s placed too close. We recommend that you place your BT4000 at least one metre away from electrical appliances or metal obstructions to avoid any risk of interference.

Customer Helpline

If you’re still having problems, call us on 0800 145 6789* or go to bt.com/producthelp

General sales enquiries

• BT Residential lines – call 150. BT Business lines – call 152.

• For non BT line customers, call 0800 800 150 (residential) or 0800 800 152 (business).

• Additional handsets available to purchase from the Helpdesk on 0800 145 6789*.

Billing enquiries

Please see the phone number shown on your BT bill.

1662 BT4000 UG [3].indd 57 09/04/2013 15:03

If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp

58 General information

Important

This equipment is not designed for making emergency phone calls when the power fails. Alternative arrangements should be made for access to emergency services.

This product is intended for connection to analogue public switched telephone networks and private switchboards in the United Kingdom.

Replacing the handset batteries

After a time, you might ﬁnd that the handset batteries run out of charge more quickly. This is a standard sign of wear and the batteries will need replacing.

1. Open the battery compartment cover.

2. Lift the battery out and remove the batteries. Replace with two new AAA Ni-MH 550mAh rechargeable batteries.

3. Replace the battery compartment cover.

Caution

Don’t immerse batteries in water, throw them into a ﬁre or dispose of them with ordinary domestic refuse. BT accepts no responsibility for damage caused to your BT4000 by using any other types of batteries. There is a risk of explosion if incorrect batteries are ﬁtted.

Safety information

• Only use the power supply suitable for the BT4000. Using an unauthorised power supply will invalidate your guarantee and may damage the phone.

The item code for the base mains power supply is 066270 . If you’ve bought a multiple pack, the item code for the charger mains power supply is 066270.

• Use only the approved rechargeable batteries supplied. Spare rechargeable batteries are available from the BT4000 Helpline on 0800 145 6789*.

• Don’t open the handset (except to replace the handset batteries) or the base. This could expose you to high voltages or other risks. Contact the Helpline on 0800 145 6789* for all repairs.

• If the keypad is locked, it is still possible to make calls to 999 and 112 emergency numbers by dialling the number then pressing

• Radio signal transmitted between the handset and base may cause interference to hearing aids.

• It is recommended that advice from a qualiﬁed expert be sought before using this product in the vicinity of emergency/intensive care medical equipment.

• It is recommended that if you have a pacemaker ﬁtted you check with a medical expert before using this product.

• Your product may interfere with other electrical equipment, e.g. TV and radio sets, clock/alarms and computers if placed too close.

• It is recommended that you place your product at least one metre away from such appliances to minimise any risk of interference.

1662 BT4000 UG [3].indd 58 09/04/2013 15:03

If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp

General information 59

• Never dispose of batteries in a ﬁre. There is a serious risk of explosion and/or the release of highly toxic chemicals.

Cleaning

• Clean the handset and base (or charger) with a damp (not wet) cloth, or an anti-static wipe. Never use household polish as this will damage the product. Never use a dry cloth as this may cause a static shock.

Environmental

• Do not expose to direct sunlight.

• The handset may become warm when the batteries are being charged or during prolonged periods of use. This is normal. However, we recommend that to avoid damage you do not place the product on any surface susceptible to heat damage.

• Do not stand your product on carpets or other surfaces which generate ﬁbres, or place it in locations preventing the free ﬂow of air over its surfaces.

• Do not submerge any part of your product in water and do not use it in damp or humid conditions, such as bathrooms.

• Do not expose your product to ﬁre, explosive or other hazardous conditions.

• There is a slight chance your phone could be damaged by an electrical storm. We recommend that you unplug the power and telephone line cord during an electrical storm.

How to recycle your equipment

The symbol shown here and on the product means that the product is classed as electrical or electronic equipment, so DO NOT put it in your normal rubbish bin.

It’s all part of the Waste Electrical and Electronic Equipment (WEEE) Directive to recycle products in the best way – to be kinder to the planet, get rid of dangerous things more safely and bury less rubbish in the ground.

You should contact your retailer or supplier for advice on how to dispose of this product in an environmentally friendly way.

Warning

You won’t be able to call 999 from this phone if there’s a power cut, so make sure you’ve got another way to call for help in an emergency.

1662 BT4000 UG [3].indd 59 09/04/2013 15:03

General information

If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp

Guarantee

Your BT4000 is guaranteed for 12 months from the date of purchase.

Subject to the terms listed below, the guarantee will provide for the repair of, or at BT’s or its agent’s discretion, the option to replace the BT4000 or any component thereof, (other than batteries), which is identiﬁed as faulty or below standard, or as a result of inferior workmanship or materials. Products over 28 days old from the date of purchase may be replaced with a refurbished or repaired product.

Guarantee conditions

• The guarantee shall only apply to defects that occur within the 12 month guarantee period.

• Proof of purchase is provided.

• The equipment is returned to BT or its agent as instructed.

• This guarantee doesn’t cover any faults or defects caused by accidents, misuse, fair wear and tear, neglect, tampering with the equipment, or any attempt at adjustment or repair other than through approved agents.

• This guarantee does not affect your statutory rights.

Within the 12 month guarantee period

Prior to returning your product, please read the Help section beginning on page 54 or contact the BT4000 Helpline on 0800 145 6789*. Additional answers to frequently asked questions are available from bt.com/producthelp

In the unlikely event of a defect occurring, the helpdesk will issue a Fault Reference Authorisation (FRA) number and instructions for replacement or repair. Please note you will need the FRA number before returning the product. This does not affect your statutory rights.

Outside of the 12 month guarantee period

If your product needs repair after the guarantee period has ended, the repair must meet the approval requirements for connection to the telephone network. We recommend that you contact BT’s recommended repair agent Discount Communications on 0800 980

8999 or a local qualiﬁed repairer.

Returning your phone

If the Helpline is unable to remedy your problem they will issue a Fault Reference Authorisation number and ask you to return the product to your original place of purchase. Where possible, pack the product in its original packaging. Please remember to include all parts, including the line cords, power supply units and the original batteries.

1662 BT4000 UG [3].indd 60 09/04/2013 15:03

If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp

General information 61

Technical information

How many telephones can I have?

All items of telephone equipment have a Ringer Equivalence Number (REN), which is used to calculate the number of items which may be connected to any one telephone line. Your BT4000 has a REN of 1. A total REN of 4 is allowed. If the total REN of 4 is exceeded, the telephones may not ring. With different telephone types there is no guarantee of ringing, even when the REN is less than 4.

Any additional handsets and chargers that you register have a REN of 0.

Connecting to a switchboard

Switchboard compatibility

This telephone may be connected to most types of switchboard, however in the event of any difﬁculties, consult your switchboard Service Provider.

Recall (R)

Recall is used when connected to certain switchboards/ PBXs and some BT Calling Features, or those services available via your network provider. The BT4000 supports time break recall but not earth loop recall.

R&TTE

This product is intended for use within the UK for connection to the public telephone network and compatible switchboards.

This equipment complies with the essential requirements for the Radio Equipment and Telecommunications Terminal Equipment Directive (1999/5/EC).

Declaration of Conformance

Hereby, BT declares that this BT4000 is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC.

If you would like a copy of the Declaration of Conformance, please visit bt.com/producthelp

For your records

Date of purchase:

Place of purchase:

For guarantee purposes, proof of purchase is required, so please keep your receipt.

Enter your base system PIN here:

[ / / / ]

1662 BT4000 UG [3].indd 61 09/04/2013 15:03

1662 BT4000 UG [3].indd 62 09/04/2013 15:03

1662 BT4000 UG [3].indd 63 09/04/2013 15:03

Ofﬁces worldwide

The services described in this publication are subject to availability and may be modiﬁed from time to time. Services and equipment are provided subject to British Telecommunications plc’s respective standard conditions of contract. Nothing in this publication forms any part of any contract.

Available in other formats including braille, large print or audio CD. If you would like a copy, please call 0800 145 6789*.

* Calls made from within the UK mainland network are free. Mobile and international call costs may vary.

BT4000 (04/13) Issue 1

For a Better Future

We’re always looking to make our products last longer and use less power, so we don’t have such a big impact on the environment.

To ﬁnd out about what we are doing, visit

bt.com/betterfuture

1662 BT4000 UG [3].indd 64 09/04/2013 15:03

BT 4000, BT4000 Quick Setup And User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual