BT BT3920 Quick Setup And User Manual

UK’s best selling phone brand

†

Quick Set-up and User Guide

BT3920

Digital Cordless Phone with Answering Machine

If you need some help, call us on 0800 218 2182* or go to bt.com/producthelp

Important – please read ﬁrst2

• Only use the line cord, power supply (item code 066773) and the rechargeable batteries supplied with your phone.

• Make sure that the power supply is connected to a known working socket.

• Connect your phone to the power supply and allow the batteries to charge for 24 hours before connecting the line cord to your telephone socket.

• To make sure you get the best range and reception from your handset, avoid interference by placing the base unit away from large metal objects such as fridge freezers and microwave ovens or electronic products such as computers and TVs.

Answer machine – handy hint

Make sure that the telephone is set to Answer and record and that the number of rings on the ring delay is set to answer before any voicemail service i.e. BT Answer 1571, or similar. The default setting is ﬁve rings. If you want to change this, please see page 38.

If you need some help, call us on 0800 218 2182* or go to bt.com/producthelp

Check box contents

GHIJK

PQRSWX

Vol.

Calls

Intercom

Handset 1

3.22pm 03/11

Handset Base

Telephone line cord

(already ﬁtted)

GHIJK

PQRSWX

Vol.

Calls

Intercom

Handset 1

3.22pm 03/11

Handset Charger

Mains power adaptor

(item code 066773)

2 x AAA 500mAh

rechargeable batteries

(already in handset)

Mains power adaptor

(item code 066773)

2 x AAA 500mAh

rechargeable batteries

(already in handset)

IMPORTANT

Only use the mains power adaptors, cables and rechargeable batteries supplied in this box or this product might not work. Any replacement rechargeable batteries must be of the same type. BT accepts no responsibility for damage caused to your BT3920 if you use any other type of batteries.

Contents for each additional handset (multipacks only)

If you need some help, call us on 0800 218 2182* or go to bt.com/producthelp

Where to put your phone

• Place the base within

3 metres of a mains power socket and 2 metres of a phone socket so the cables will reach.

• Make sure it’s at least a

metre away from other electrical appliances to avoid interference.

• Don’t place the phone or

base in a bathroom or other humid area.

• The product works by

sending radio signals between the handset and base. The strength of the signal depends on where you position the base. Putting it as high as possible can help give you the best signal.

IMPORTANT

• Don’t connect the phone line

to a phone socket until the handset is fully charged.

• The base station should

be plugged into the mains power socket all the time.

1. Plug the mains power adaptor (item code

066773) into the base, with the cable clipped in the grooves provided.

2. Plug the other end of the power adaptor into the wall power socket and switch on.

Quick set-up guide4

1 Plug in

The phone line cord is already ﬁtted but don’t plug the other end into the wall socket yet.

Quick set-up guide 5

If you need some help, call us on 0800 218 2182* or go to bt.com/producthelp

Talk/Standby time

Under ideal conditions, the handset batteries should give up to 12 hours talk time or 120 hours standby on a single charge. (This doesn’t mean you can unplug the base or leave the handset for this length of time without charge).

Please note that new Ni-MH rechargeable batteries don’t reach full capacity until they’ve been in normal use for several days.

Battery low warning

The

icon will ﬂash and you will hear a warning beep every minute, to indicate that you need to recharge your handset before you can use it.

Quick set-up guide 5

2 Charge

1. Activate the batteries by pulling the plastic tab away from the back of the handset.

Rechargeable batteries

already fitted

Remove this tab

and charge batteries

for 24 hours before use.

2. Place the handset on the base to charge.

3. After 24 hours, plug the phone line cord into the phone wall socket.

IMPORTANT

We recommend that you charge the handset batteries for 24 hours before ﬁrst use.

If you need some help, call us on 0800 218 2182* or go to bt.com/producthelp

Quick set-up guide6

Battery performance

• To keep the batteries in the best condition, leave the handset off the base for a few hours at a time.

• After charging your handset for the ﬁrst time, subsequent charging time for the batteries is approximately 6-8 hours.

• The charge capacity of rechargeable batteries will go down over time, which will reduce the talk and standby time. Eventually they’ll need replacing. For details on how to get replacement batteries, call the helpline on 0800 218 2182*.

Set up your additional handsets (multipacks only)

1. For additional handsets and chargers: plug the mains power adaptor into the back of the charger and plug the other end into the mains wall socket and switch on the power.

2. Activate the batteries as explained on page 5.

3. Place the handset on the charger to charge for 24 hours.

If you ever need to remove the batteries, simply slide open the battery compartment cover and ease out the batteries.

Quick set-up guide 7

If you need some help, call us on 0800 218 2182* or go to bt.com/producthelp

3 Go!

Your BT3920 is now ready for you to use

• For help setting the date and time, go to page 44-45.

• For instructions on making a call, go to page 18.

• For help personalising your phone’s settings, go to page 44.

• For instructions on using the answer machine, go to page 32.

Or, you may ﬁnd the answer in the Help section on page 60 or see our online frequently asked

questions at

bt.com/producthelp

Alternatively, call the Helpline on 0800 218 2182*.

Quick set-up guide

Using your BT3920 on a broadband line?

If so, you need to ﬁt an ADSL microﬁlter between the phone line cord and the phone socket. You can get BT ADSL microﬁlters from

bt.com/shop

If you use BT Inﬁnity you will not need to use an ADSL microﬁlter. For other types of broadband, please check with your provider if a microﬁlter is required.

If you cannot ﬁnd the answer to your problem in this user guide, then please call our free Helpline on 0800 218 2182*.

Our dedicated advisors are more likely to be able to help you than the retailer where you made your purchase.

If you need some help, call us on 0800 218 2182* or go to bt.com/producthelp

8 In this guide

Getting to know your phone

Handset buttons

..............................12

Handset display and icons

................14

Base

................................................15

Finding your way around your phone

Menu map

.......................................17

Using the phone

Switch the handset on or off

.............18

Make an external call

.......................18

Preparatory dialling

.........................18

End a call.........................................18

Receive a call

...................................18

Call Waiting

.....................................19

Incoming speech volume

..................19

Mute

...............................................20

Redial

.............................................20

View or dial a number in the redial list

.........................................20

Copy a redial number to

your contacts...................................21

Delete a number in the redial list

.......21

Delete the entire redial list

................22

Voicemail (BT 1571)

.........................22

Keypad lock

.....................................22

Turn the handset ringer on or off

.......23

Find handset (Paging)

......................23

Contacts

Store a contact name and number

....24

Character map

.................................24

View/dial a contact

..........................25

Edit a contact entry

..........................25

Delete a contact entry

......................26

Delete all contacts

...........................26

View the contact memory status

.......26

Speed dial

Save a speed dial entry

.....................27

Dial a speed dial entry

......................27

Caller Display and the Calls list

Caller Display

...................................28

Calls list

...........................................28

If you need some help, call us on 0800 218 2182* or go to bt.com/producthelp

In this guide 9

Missed call notiﬁcation .....................29

View/dial an entry in the calls list

......29

View the call details

.........................29

Save a Calls list entry to your contacts

3 0

Delete an entry in the Calls list ..........30

Delete the entire Calls list

.................31

Answer machine

Using the answer machine from the base

..................................32

Switch the answer machine on or off

. 32

Message playback using the base

......32

Memory full

....................................33

Using the answer machine from the handset

.....................................34

Switch the answer machine on or off

. 34

Outgoing messages..........................34

Set the answer mode (Answer & Record or Answer Only)

....35

Select male or female outgoing message voice

.................................35

Record your own outgoing message..36 Play the current outgoing message

...36

Reinstate the pre-recorded outgoing message

...........................37

Set the answer delay

........................38

Set the maximum message length

.....38

Turn call screening on or off

..............39

Using call screening

.........................39

Record a memo

...............................39

Message playback using the handset

Delete all old (played) messages

.......40

Remote access

.................................41

Turn remote access on or off

.............41

Change the remote access security PIN

.....................................41

If you forget to turn on your answer machine before leaving home

...........42

Check for messages

..........................42

Remote access menu

........................43

In this guide

If you need some help, call us on 0800 218 2182* or go to bt.com/producthelp

Handset settings

Set the time format

..........................44

Set the time

.....................................44

Set the date

.....................................45

Set an alarm or turn on or off

............45

Stopping the alarm when it goes off

. . 46

Set the handset ringtone for external or internal calls

...................47

Set the handset ringer volume

..........47

Turn the handset tones on or off

.......48

Change the handset name

................48

Turn auto answer on or off

................49

Select a base

...................................49

Base settings

Set the base ringtone

.......................50

Set the base ringer volume

...............50

Delete a handset

..............................51

Change the system PIN.....................51

Reset your BT3920

..........................52

BT Services

Pre-stored numbers in the BT Services menu

.............................53

Call the BT3920 Helpline

..................53

Call BT 118 500 (Directory Enquiries)

Call Divert on

...................................54

Call Divert off/check

........................54

Call Waiting on/off/check

.................54

Store a new service number

..............55

Dial a service number

.......................55

Delete a service number or all service numbers

..............................55

Using additional handsets

..........56

Make an internal call between handsets

............................57

Transfer a call

...................................58

Make a conference call

.....................59

Help

If you need some help, call us on 0800 218 2182* or go to bt.com/producthelp

In this guide 11

General information

Safety information

...........................64

Cleaning

..........................................65

Environmental

.................................65

Product disposal instructions

............65

Guarantee

.......................................66

How many telephones can you have?

Connecting to a switchboard

............67

R&TTE

.............................................67

Declaration of conformance

.............67

If you need some help, call us on 0800 218 2182* or go to bt.com/producthelp

12 Getting to know your phone

Handset buttons

Home screen

Left option button

Press to enter the main menu, access sub menus and conﬁrm

options shown on the display above the button.

Redial/Vol/Up

From the home screen, press to enter the redial list, see page 20.

In talk mode, press to increase the earpiece volume.

In menu mode, press to scroll up through the options.

Contacts

Press to access your stored Contacts.

Talk

From the home screen, press to make and receive calls, see page 18.

Calls/Down

From the home screen, press to enter the Calls list, see page 29.

In talk mode, press to decrease the earpiece volume.

In menu mode, press to scroll down through the options.

1 (Speed dial)

From the home screen, press and hold to dial BT 1571

or your network’s voicemail service.

Press to stop playback.

Press to replay the message from the beginning.

Press twice to skip back to the previous message.

ol.

Calls

Intercom

Handset 1

3.22pm 03/11

The answer machine handset controls on buttons

, JK and

will only work when a message is being played on the handset, see page 40.

If you need some help, call us on 0800 218 2182* or go to bt.com/producthelp

Getting to know your phone 13

Intercom

Right option button

Press to conﬁrm the option displayed on the screen above the button, to delete or go back to the previous screen.

R (Recall)

R (Recall) for use with some BT Calling Features and when connected to a switchboard/PBX.

End call/on or off

Press to end a call. From the home screen, press and hold to switch the handset on or off, see page 18. In menu mode, press to return to standby.

2-9 buttons (Speed dial)

From the home screen, press and hold buttons 2-9 to dial a stored speed dial number, see page 27.

Press to skip to the next message.

Press to delete the message.

Press and hold to turn the ringer on or off.

Press and hold to lock or unlock the keypad. When entering characters press to toggle between upper and lower case.

Getting to know your phone

If you need some help, call us on 0800 218 2182* or go to bt.com/producthelp

Handset display and icons

Battery

Battery full Battery 3/4 full Battery 1/2 full Battery 1/4 full Low battery, needs charging

Handset Steady – handset in use Flashing – incoming call

Answer machine On – answer machine is on Flashing – new message received Off – answer machine is off

Alarm On – alarm set Flashing – alarm time reached

Keypad lock

On – keypad lock on

Ringer

Handset ringer turned off

Antenna On – handset is in range of the base Flashing – edge of range Off – handset is out of range of the base

Left/right Characters off the display to the left/right Press key to scroll through the number

Up/down

Menu options exist above/ below those shown on the display

Calls list Shown to indicate missed calls in the calls list

(Right soft key) Press to clear a character when in entry mode or to stop the alarm

(Right soft key) Press to go back to the previous menu level or cancel the current action

Mute/Unmute (Right soft key)

During a call, press to mute/ unmute the call

(Right soft key) From the home screen, press to make an internal call or access the intercom list

(Left soft key)

Press to conﬁrm options

(Left soft key)

Press to select menu options

Press to see more details

about the call

If you need some help, call us on 0800 218 2182* or go to bt.com/producthelp

Getting to know your phone 15

Base

Green In use light

On when the base is connected to the power. Flashes when the phone

rings, during a call and

during registration.

Red charging light

On when the handset is

in the base charging.

Volume -

Adjust speaker volume

during playback.

Find

Press to page/

locate a handset, also

used for registering new

handsets to the base.

Answer on/off

Turn answer

machine on/off.

Red light on the button

is on when the answer

machine is on.

Play

Green light on the button

ﬂashes when there are

new messages.

Press to play messages.

Delete

During playback,

press to delete the

message playing.

In idle, press and hold to

delete all old messages.

Stop

Stop message

during playback.

Skip

Repeat current message.

Press twice to skip to

previous message.

Skip

Skip forward during message playback.

Volume +

Adjust speaker volume during playback.

Getting to know your phone

If you need some help, call us on 0800 218 2182* or go to bt.com/producthelp

Finding your way around your phone

Your BT3920 has an easy to use menu system. Each menu has a list of options, which you can see on the menu map on the next page.

When the handset is switched on and at the home screen:

1. Select the Menu option by pressing the Left option button to open the main menu.

2. Use the or button to scroll through the available options.

3. When the menu you want is displayed, select by pressing the Left option button or the Back option by pressing the Right option button to return to the previous screen.

To exit a menu and return to the home screen, press

If no buttons are pressed for 30 seconds, the handset returns to the home screen automatically.

Vol.

Calls

Intercom

Handset 1

3.22pm 03/11

Left option button

Press to select the

option displayed on the

screen above the button.

Right option button

Press to select the option displayed on the screen above the button.

Navigation buttons

Scroll up or down through the menu options.

If you need some help, call us on 0800 218 2182* or go to bt.com/producthelp

17Menu map

Answer phone Play message

Delete all old messages Memo Answer on/off Ans settings

Call list* Details

Store number Delete Delete all

Contacts* Add

View Edit Delete Delete all Capacity

BS settings Base ringer

Ring volume Delete handset Change PIN

HS settings Date and time

Alarm Ringer Tones Handset name Auto answer Select base

BT services Helpdesk

BT 118500 Divert on Divert off Divert check Call wait on Call wait off Call wait check Empty Empty

Registration Enter PIN

Reset Enter PIN

* You will need to press the Left soft key to open the sub menu.

If you need some help, call us on 0800 218 2182* or go to bt.com/producthelp

Call timer

Your handset will automatically time your outgoing and incoming calls. The handset shows the length of time both during and for a few seconds after your call.

When you make a call, the green

In use light on the

base comes on.

Out of range warning

The

icon on the display indicates when you are in range of the base. When the handset is out of range of the base, the

icon ﬂashes and the display

shows

Searching

. You need to move back within range of the base station.

If you move out of range when you’re on a call, you’ll lose your connection. The handset will automatically re-connect to the base when you move back within range.

Switch the handset on or off

1. Press and hold until the handset switches On/Off.

Make an external call

1. Press .

2. When you hear the dial tone, enter the number.

Preparatory dialling

1. Enter the number ﬁrst. If you make a mistake select

Del.

by pressing the Right option button to

delete the last digit.

2. Press to dial.

End a call

1. Press .

Receive a call

When you receive a call the phone rings, the icon will ﬂash and Incoming call will be displayed. The In use light on the base will also ﬂash. If you’ve subscribed to a caller display service, the display shows the caller’s number if it’s available and also the caller’s name if it matches an entry stored in your contacts list.

1. Press to accept the call.

Using the phone

If you need some help, call us on 0800 218 2182* or go to bt.com/producthelp

Using the phone 19

Call Waiting – instructions

If you’ve got a call waiting service and it is switched on, your phone will alert you to a second incoming call if you’re already engaged on an external call.

To switch your call waiting service on or off, see page 54.

1. You’ll hear the call waiting tone and if you also have caller display the display will show the number of the caller and the name if it matches an entry in your contacts.

2. Press or select

Switch

by pressing the Left option button to answer the new call and your ﬁrst caller is put on hold.

3. Press or select

Switch

to toggle between the two callers.

4. Press to hang up the current call.

Incoming speech volume

During a call, you can adjust the handset incoming speech volume. There are ﬁve levels. The default setting is Level 3.

Auto answer

If auto answer is set to On you can answer a call by lifting the handset off the base.

If auto answer is set to Off, you’ll need to lift the handset off the base and press

too.

If you wish to turn the handset ringer off when the phone is ringing, select by pressing the right option button. The display will show

Ringer mute

Using the phone

If you need some help, call us on 0800 218 2182* or go to bt.com/producthelp

Numbers in the redial list are arranged in date/time order with the most recent at the top of the list.

If a redial number is stored in your Contacts, the name will be displayed instead of the number.

The

icon is displayed when the number is too long to be shown fully. Press to scroll through the rest of the number.

1. During a call, press

Vol.

Calls

to increase or decrease the volume. The ﬁrst press will present the call volume screen so you can see the current volume level. Subsequent presses will change the volume, you will hear the volume level with each press.

Mute

During a call, you can talk to someone nearby without your caller hearing.

1. During a call, select by pressing the Right option button. The display shows

Mute

and your

caller can’t hear you.

2. Select to return to your caller.

Redial

Telephone numbers that you have called are saved in the Redial list. The Redial list holds up to 20 numbers.

View or dial a number in the redial list

1. Press

Vol.

to open the redial list.

2. Press

Vol.

Calls

to scroll through the list.

3. To dial a number, when it is highlighted, press .

If you need some help, call us on 0800 218 2182* or go to bt.com/producthelp

Using the phone 21

For help entering a name , see page 24.

When you press

to conﬁrm a selection, you will hear a conﬁrmation tone.

Copy a redial number to your contacts

1. Press

Vol.

to open the redial list.

2. Press

Vol.

Calls

to scroll through to the number you want and select Menu by pressing the Left option button.

Store number

is displayed, select .

Name

is displayed. Enter a name and select .

5. The number is displayed, select to conﬁrm.

Delete a number in the redial list

1. Press

Vol.

to open the redial list.

2. Press

Vol.

Calls

to scroll through to the number you want to delete and select Menu.

3. Press

Vol.

Calls

to display

Delete

and select .

Delete?

is displayed, select to conﬁrm deletion.

+ 47 hidden pages

BT BT3920 Quick Setup And User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual