BT 2011 User Manual

Diverse 2011

user guide

CALLER DISPLAY SERVICE

*YOU MUST SUBSCRIBE TO BT’s

WILL DISPLAY THIS

INFORMATION

BEFORE YOUR DIVERSE 2011

The Diverse 2011 is not compatible with the Diverse 1000

This equipment is not designed for making emergency telephony calls when the power fails. Alternative arrangements should be made for access to emergency services.

Check that your Diverse 2011 is complete. When you unpack you should have:

• Diverse 2011 and base station

• Battery pack (NiMH)

• Handset belt clip

• Battery compartment cover

• Power adaptor

• Telephone line cord

• Caller Display user guide

For your records

Date of purchase:

Place of purchase:

Purchase price:

For warranty purposes, proof of purchase is required, so please keep your receipt.

Base Station PIN Number:

Handset PIN Number:

See page 25 for more information about your handset PIN.

Please open this page for an ‘at a glance guide’ to your Diverse 2011 .

Diverse 2011

ABC

DEF

GHI

JKL6MNO

PQRS

TUV9WXYZ

✱

RCL

PWR

a A

At a glance

Belt clipDisplay

Option buttons

Lets you select from the

menu options on the display.

End Call (red)

Lets you end calls and

cancel procedures.

Recall

For use with switchboards

and BT Select Services.

Battery compartment

Power

line cord

Paging button

Brings up the menu on the display.

Phone

Used to make and answer calls.

Power

For switching the handset ON and OFF.

.. ............

.........

........

.......

........

...........

.................

.............

Lights up when you are on a call and flashes if you have received calls (caller display).

Telephone

Lights up when batteries are charging.

line cord

In this guide

At a glance 1

Introduction 4

Setting up 4

Using the Diverse 2011 9

Changing the settings of your Diverse 2011 21

Additional Features 24

Registering a new Diverse 2011 with the base station 31

Switchboard compatibility 33

Maintenance 35

Help 35

Technical information 37

Index 39

Hints and tips boxes

In this user guide, we have included helpful tips and important information shown in grey boxes.

Introduction

Please read the instructions carefully before use and retain this user guide for future reference. This guide covers the basic features of the Diverse 2011.

As this product is rechargeable, it is normal that a certain amount of heat will be produced in its day to day operation. Whilst this is entirely safe, we would advise against placing the phone on antique, veneered or wooden surfaces as damage may occur.

Building up a phone system.

You can add further handsets to build up a comprehensive and easy-to-use cordless telephone system. Up to 6 separate handsets (8 with Diverse 2-line and Diverse ISDN) can be used with each Diverse base station; and each handset can itself work from six base stations.

ABC

DEF

GHI

JKL6MNO

PQRS

TUV9WXYZ

a A

✱

PWR

RCL

Diverse 2011 Pocket

ABC

DEF

GHI

JKL6MNO

PQRS

TUV9WXYZ

a A

✱

PWR

RCL

ABC

DEF

GHI

JKL6MNO

PQRS

TUV9WXYZ

a A

✱

PWR

RCL

ABC

DEF

GHI

JKL6MNO

PQRS

TUV9WXYZ

a A

✱

PWR

RCL

ABC

DEF

GHI

JKL6MNO

PQRS

TUV9WXYZ

a A

✱

PWR

RCL

ABC

DEF

GHI

JKL6MNO

PQRS

TUV9WXYZ

a A

✱

PWR

RCL

Setting Up

Follow these steps to get your Diverse 2011 ready for use.

WARNING

1 Use only approved rechargeable

battery packs. Never attempt to use other batteries or conventional batteries. Using such batteries could lead to a short circuit or destroy the battery casing.

Replacement battery packs are available from the Diverse Helpline

0845 790 8070 and your local

on BT shop.

2 Do not try to use any power supply

except the one provided, otherwise you may permanently damage your Diverse. It will also result in non-compliance with EN41003: 1993, and will invalidate the approval given to this apparatus.

3 Do not use non-BT charging stations;

this could damage the batteries.

4 Research has shown that in certain

cases, medical equipment can be affected by cordless telephones. A distance of at least one metre should therefore be observed between the telephone and medical equipment.

5 The Diverse 2011 can also interfere

with other electrical equipment e.g. answering machines, TV and radio sets, clock radio/ alarms and computers if placed too close. It is recommended to place your Diverse 2011 at least one metre away from such appliances to avoid any risk of interference.

6 If you wear a hearing aid, please

note that the Diverse system works by sending radio signals between the base station and handset. These signals can interfere with hearing aids, causing a humming noise.

WARNING cont.

.......

.............

......

.......

7 There is a slight chance that your

phone could be damaged by an electrical storm. We recommend that you unplug the base station from the mains during storms.

8 Do not use your phone in

bathrooms, near fire or water, or in areas where there is a danger of explosion.

9 Clean the handset and base station

with a damp (not wet) cloth or antistatic wipe. Never use a dry cloth as this may cause a static shock.

10 Do not dispose of your batteries in

normal household rubbish and do not place in water or a fire. Please dispose carefully.

General cleaning

Simply clean the handset and base station with a damp (not wet) cloth or antistatic wipe. Never use a dry cloth as this may cause a static shock. Never spray cleaning fluid directly onto the telephone.

Approved rechargeable batteries

Nickel- Nickel-

cadmium metal hydride

Saft RC6 Sanyo HR-3 U

Panasonic P-60 GP GP120 AA HC AA/1P

Philips R6 NC-P Varta VH 1101 AA

UCAR RC 6 Energizer

DAIMON ACCU 1000

Varta Accu Plus Ni-Cad 1.2V No. 5006

Sanyo N-3U

Energizer Eveready RC 6

GP60 AA KC

(1300mAh)

EMH-1100 AAC

Plan where you will put your Diverse 2011. It should be within two metres of a power socket and the phone socket.

1 Connect the power cable

Plug the power cable into the power socket on the underside of your Diverse 2011. The power cable connector is coloured red. Please take care that the telephone cord and power cable plugs are connected to the correct socket as incorrect placement could damage the base station.

Ensure that the telephone line cord and the power supply are plugged into the correct socket.

2 Plug the 3-pin adaptor into a mains power socket and switch on

Use only the power adaptor C39 280-Z4-C67 with your Diverse 2011.

3 Connect the telephone line

......

............

.....

......

cord to the Diverse 2011 base station

Ensure that this is fitted correctly into the right socket.

4 Plug your Diverse 2011 into the phone socket

If you do not have a modern phone socket, call Freefone and ask for a BT engineer to come and fit the correct socket. This is a chargeable service.

0800 800 150

5 Install the rechargeable batteries in the handset

The handset uses the two AA size rechargeable batteries, which are supplied. You must only use approved batteries. To install them, insert the batteries as indicated on the label inside the battery compartment and slide the battery compartment cover shut. The battery compartment cover may be found in the packaging with the batteries.

6 Fit the handset belt clip

Fit the belt clip onto the back of the handset.

Ta b

Slot

WARNING

It is recommended that the line cord is not connected until the handset is fully charged. This will prevent the risk of the phone being answered prior to the batteries being fully charged and therefore not achieving their optimum capacity.

7 Charge the handset batteries for at least 16 hours

Battery display when inserting or replacing a battery

When you replace the handset batteries with ones that have been fully charged, the battery indicator will not show full until the next charge cycle has been completed. Charge the handset until the batteries register full again. From then on the display will be correct.

Place the handset on the base. The handset can be charged face up or down.

Make sure that the contacts on the bottom end of the handset are touching both charging contacts.

When the handset batteries are charging, the green comes on – it goes off when the batteries are fully charged. It will come on again occasionally to indicate that the battery is being topped up.

When the handset battery has been charged for 16 hours, the Diverse 2011 is ready to use.

Spare batteries are available from the Diverse Helpline on

CHARGING light

0845 790 8070.

Battery performance

After charging your Diverse 2011 for the first time, subsequent charging time for the handset batteries is approximately 4-5 hours. Batteries and case may become warm during charging. This is normal and not dangerous.

Under ideal conditions, the handset batteries should give about 7 hours talktime or 60 hours standby on a single charge (both standby and talk time is reduced for the Diverse 2000 Executive Handset to approximately 50 hours standby and 6 hours talktime). However, new NiCad batteries do not reach their full capacity until they have been in normal use for several days.

Please note that the lifespan of NiCad rechargeable batteries depends on how heavily they are used. However, over time, their capacity to recharge will begin to diminish and they will eventually need replacing.

Getting the most out of your batteries

Avoid replacing the handset on the base station between calls. It is best to keep the handset off the base for a few hours at a time.

NiMH batteries (nickel-metal hydride)

NiMH batteries take much longer to charge but their use can double handset talktime. When NiMH rechargeable batteries are used for the first time the charging display will not function correctly. The display will be correct only after charging the batteries, discharging and then recharging them again.

Battery low warning

An LCD on the handset display shows the current charging level. When the battery is almost f lat a beep sounds and the display shows the empty battery symbol. Displays showing that charging is in progress are listed belo w:

Battery pack fully charged

Battery pack at 66%

Battery pack at 33%

Battery pack empty

If the symbol flashes

continuously, it means the handset is either out of range or is not registered with the base station. To register, follow the steps on page

31. All additional handsets you purchase will need to be individually registered with the base station before they will work with the Diverse 2011.

The symbol may also flash after a power failure. Provided the handset has been registered with the base, the symbol will stop f lashing after a while indicating the handset has automatically re-registered to the base station. If it continues to flash, re-register the handset to the base station – see page 31.

Please note: If you go out of range

of a base station for a long time while your handset is switched ON, it may take more than 20 minutes to ‘find’ the base station again when you come back within range. However, by simply switching the handset OFF for a moment, then ON again, it will find the base station within a few seconds.

Using the Diverse 2011

Display

Option buttons

Menu button

Your Diverse 2011 offers a menu driven display. You enter menu lists by pressing the

OPTION buttons below the screen

allow you to select options within each menu and make adjustments to their settings.

The options shown on the display are indicated by symbols as follows:

▲

▼

GO BACK

INT

SET

➞➞

–

➜

MENU button. The

DIRECTORY

UP / DOWN

LEFT/ RIGHT

GO BACK ONE STEP

INTERNAL CALLS

USED TO CHANGE BASE SETTINGS

LAST NUMBER REDIAL

SELECT/ CONFIRM

GO BACK

–

MORE OPTIONS

CLEAR CHARACTER

NEW CALL INDICATOR

Indicates new calls when used with a Diverse, 2011, 2016 or Diverse 2020 Pocket and when you subscribe to Caller Display.

You can quit any menu at any time by pressing the To go back one step, press the

BACK button .

END CALL button .

Switching on/off and locking the keypad

To switch on

Pwr

• Press and hold down the PWR button for about a second. The display comes on.

To lock the keypad

This prevents you accidentally operating the handset’s keypad when carrying it around. You can receive calls, but cannot make calls.

Pwr

• Press the

To unlock the keypad

Pwr

• Press the PWR button briefly. You can now use the keypad again.

To switch off

Pwr

• Press and hold the PWR button for about a second until the display goes blank.

The handset can only be switched off when in idle state (ie. not during a call or displaying a menu).

PWR button briefly.

Making and receiving calls

To make a call

➜

• Dial the number you want. Use the button to correct any number you press by mistake.

• Press the The number is dialled.

• Press the You hear the dial tone.

• Dial the number you want.

To end a call

CLEAR CHARACTER

PHONE button.

Secrecy

You can use the Diverse 2011 to place your caller on hold so that they cannot hear you talking.

To obtain secrecy on an external call

Rcl

INT

• Press INT. Display shows your handset’s internal number and you hear the internal dial tone. This allows you to talk to someone in the same room, without your caller hearing the conversation. Instead, they hear a tune.

• Press the your telephone call with the external party.

RCL button to resume

• Press the END CALL button.

• Simply replace the handset on the base station or charger.

To answer a call

• Press the PHONE button.

• Lift the handset off the base station or charger.

The default setting is for an immediate connection to callers when lifting the handset from the base station or charger. This is called Auto Talk. It can be deactivated so that you always have to press the

PHONE button to answer a call.

Secrecy is not available for internal calls.

To redial one of the last five numbers

The last five numbers dialled are saved.

▼

➞➞

• Press the

REDIAL button.

DOWN button to highlight

the number you want.

• Press the

To redial the last number

PHONE button to dial.

➞➞

• Press the PHONE button.

• Press

REDIAL. The number is

automatically dialled.

To delete a redial number

–

➞➞

▼

RED

–

• Press the REDIAL button.

• Press the

DOWN button to

highlight the number you want.

• Press the

MORE OPTIONS button.

DOWN button to highlight

DELETE NUMBER

• Press the

OK button to confirm.

Paging and making calls between handsets

If you have multiple handsets registered with the base, the Diverse 2011 enables two handsets to talk to each other on an internal ‘intercom’ call, while a third handset can be on an external call.

To make an internal intercom call

INT

• Press the INT button.

• Dial the internal handset number

you wish to call.

To call all other handsets registered to the same base

INT

• Press the INT button.

• Press the

all handsets registered.

• All handsets are called. You can talk to the first handset that answers.

Alternatively, press the option after you press INT button.

COLL.CAL

button. Display shows

COLL.CALL

To find a handset’s extension number

INT

• Press the INT button.

• The handset’s extension number is

displayed ie. INTERN 3.

To page a handset from the base station

To locate handsets that are away from the base station.

• Press the

PAGING button on the

base. All handsets registered with the base will ring for 30 seconds.

• To stop paging press the

PAGING

button again.

To receive a paged call

The display show:

External Call

RING OFF

• Pick up the handset from the base.

• Press the PHONE button.

To put an outside call on hold while you make an internal call

Rcl

INT

• Press the INT button.

• Dial the extension number you

wish to contact.

• To go back to your caller press

RECALL.

The internal number you called will hear internal busy tone and will need to press the

END button to end the

connection.

To transfer an external call between handsets

You are in conversation with an outside caller and want to transfer the call to another handset.

INT

• Press the

INT option button.

• Dial the extension number you

want.

• When the call in answered, press the

END CALL button, or replace

your handset on the base station.

Using the Directory

Your Diverse 2011 has a Directory which stores up to 100 names and numbers in the memory (the longer the name, the more memory will be used).

You can use the Phone Book to look up names and numbers and dial directly.

To add a name and number to the Directory

–

• Press the DIRECTORY button. Display shows ——— if the phone book is empty, otherwise the names in alphabetical order.

• Press the

NEW ENTRY.

• Press the

• Enter the name: (see Entering

names and numbers page 13).

• Press the the cursor to the next line.

• Enter the number.

• Press the

SAVE ENTRY.

• Press the

–

RED

▼

MORE OPTIONS button.

DOWN button to highlight

OK button.

RIGHT button to move

MORE OPTIONS button.

DOWN button to highlight

OK button to confirm.

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