BT 1500 User Manual

Synergy1500

Digital cordless telephone answering machine

User guide

This equipment is not designed for making emergency telephone calls when the power fails. Alternative arrangements should be made for access to emergency services.

Please open this page for a further ‘at a glance’ guide to your Synergy 1500.

Check that your Synergy 1500 is complete. When you unpack you should have:

• Synergy 1500 handset.

• Synergy 1500 base station.

• Power adaptor.

• Comprehensive user guide.

• Wall plugs and screws for wall-mounting.

• Wall bracket.

• Ni-Cad battery pack.

• Line cord If anything is missing, please contact your place of purchase immediately.

For your records

For warranty purposes, proof of pur chase is requir ed, so please keep your receipt.

See page 38 for more information about your PIN.

Please open this page for an ‘at a glance’ guide to your Synergy 1500.

Date of purchase:

Place of purchase:

Serial number:

(on the underside of the telephone base station)

Purchase price:

My PIN is:

At a glance

Talk

Press to make a call, answer a call and end a call.

See page 9

Belt clip

On back of handset.

Recall

Used to access BT Select Services,

switchboards and PBXs.

See page 50

Select

Confirms the setting you want from the menu. During a call, acts as the secrecy button.

Options

Opens the main menu.

Scrolls through menu options.

Inserts a pause when storing a

number.

Undo

Deletes the last digit entered.

Changes the menu setting.

By pressing and holding the

X button for 2 seconds

you are taken back to

e.g. Handset 1. (Standby)

Volume

Tur ns the volume of the

earpiece up or down during

a call. Tur ns the handset ringer

off and on.

See page 10

LCD

Clear display that shows the status of your call and the number you have dialled. If the answering machine is on the message counter will be displayed.

Calls light

Flashes to indicate an

incoming call.

Quickdial

Enables you to store and dial up to 10 numbers in the memor y for shared use and up to 10 for personal use.

See page 11

Redial

Press to dial the last number

you dialled. Also allows you to

view the last number.

See page 10

Intercom

Enables you to make calls between handsets.

See page 45.

Headset socket

Lets you plug in your headset (available separately) enabling you to keep your hands free.

See page 38.

Warning: Cover includes small parts – possible choking hazar d for small children.

✱

Redial

Quickdial

Recall

Intercom

Options

Charging light

Lights up when a handset is placed on the base station. We recommend that you charge the handset for at least 16 hours before its use.

See page 7

Display screen/Message counter

Shows number of messages and answering machine status.

Play/Pause

Press to play back or pause messages.

See page 26

In Use light

Lights up during an external call or if you are registering a handset.

See pages 9 and 43

Delete

Deletes recorded messages and memos

See page 26

Answer On/Off

Switches answering machine on and off. Used to increase volume during message playback. Also used to restore messages that have been selected for deletion.

See page 19

Page

Pages all handsets registered to the base station. Used to register additional handsets. Also used to reset your base station to it’s original settings.

See pages 10, 35 & 43.

Memo

Press to record a memo. Used to decrease volume during playback.

See page 22

Microphone

This equipment is not

designed for making

emergency telephone calls

when the power fails.

Alternative arrangements

should be made for access

to emergency services.

CALL DIVERT

Second press

FRIENDS FAM

Third press

See page 39.

ANSPHONE

First press

See page 14.

See page 41.

CALL MY BILL

Fourth press

See page 41.

SET- UP

Fifth press

Menu options

Please open this page for a further ‘at a glance’ guide to your Synergy 1500.

✱

Redial

Quickdial

Recall

Intercom

Options

Set-up allows you to change the original settings of your telephone e.g. handset ringer volume, melodies. See optional settings page

32. It also allows you to register your handset, see page 43. And allows you to register Additional Handsets, see page 43.

Answer phone allows you to change the original settings of your answering machine e.g. time and day settings, outgoing messages. See Using your Synergy answering machine page 13. It also allows you to access your answering machine from your Synergy handset to playback messages etc. see page 16.

Telephone Answering machine

Hints and tips boxes

In this user guide, we’ve included helpful tips and useful hints. They are shown in a grey box.

In this guide

At a glance 1 Introduction 4 Setting up 6

Using your Synergy 1500 telephone 9

Using the Quickdial memory 11

Using your Synergy 1500 answering machine 13

Remote Access 28 Remote access quick guide 31 Optional settings 32 Additional features 36 Using Select Services 39 Using additional handsets 43 Operating with additional base stations 48 Connecting to a switchboard 50 Wall-mounting 51 Maintenance 52 Help 53 Technical information 56 Technical specification 57 Index 58

Introduction your Synergy 1500 is designed for ease of

use and made to the high standards set by BT.

Please read the instr uctions carefully befor e use and retain this user guide for future reference.

DE C T

By purchasing the Synergy 1500 you now own a product which combines the advantages of cordless operation with the performance of a high quality corded telephone. It complies with the Digital Enhanced Cordless Telecommunications (DECT) standard and of fers unparalleled quality and features.

Building up a phone system

You can use up to 6 handsets with your Synergy 1500 base station.

This user guide applies to both single and multiple handset systems. The intercom call functions described in this guide apply only to Synergy 1500 base stations with more than one Synergy handset connected.

This equipment is not designed for making

emergency telephone calls

when the power fails. Alternative arrangements should be made for access

to emergency services.

Options

Intercom

Recall

✱

Redial

Quickdial

Options

Intercom

Recall

✱

Redial

Quickdial

Options

Intercom

Recall

✱

Redial

Quickdial

Options

Intercom

Recall

✱

Redial

Quickdial

Options

Intercom

Recall

✱

Redial

Quickdial

Options

Intercom

Recall

✱

Redial

Quickdial

Warning

1. Use only the approved battery pack supplied.

Spare batteries – Item Code: 871285 are available from BT Shops and the Synergy Helpline

0845 650 20 20.

2. Do not try to use any power supply except the

one provided, otherwise you may permanently damage your Synergy 1500. It may also invalidate approval of this apparatus. To get a replacement Synergy 1500 base station power supply unit (Item Code: 871343) contact the Synergy Helpline

0845 650 20 20.

3. There is a slight chance that your phone

could be damaged by an electrical storm. We recommend that you unplug your Synergy 1500 from the mains power and telephone line socket during storms.

4. If you wear a hearing aid, please note that the

Synergy 1500 works by sending radio signals between the base station and handset. These signals can inter fere with hearing aids, causing a humming noise.

5. Synergy 1500 can interfere with other

electrical equipment, e.g. answering machines, TV and radio sets, clock radio/alarms and computers if placed too close. It is recommended that you place your Synergy 1500 at least one metre away from such appliances to avoid any risk of inter ference.

6. The Synergy 1500 will pr oduce a certain

amount of heat during operation. Equally, the handset as well as any additional chargers you purchase can also become warm during charging.

7. We advise against placing these products on

antique, veneered or wooden sur faces as damage may occur.

8. Do not use the Synergy 1500 in damp, humid

conditions such as bathrooms. Do not expose the equipment or batteries to fire or water.

9. Do not dispose of used batteries with general

household rubbish and do not burn them.

10. Do not use the handsets in places where

there ar e explosive hazards.

11. Make sure you connect the power and

telephone lines to the correct sockets in the base station.

The Synergy 1500 system has a range of up to 300 metres outdoors and up to 50 metres indoors. It is possible that the range may be affected by being near water (e.g. large ponds, lakes, the sea) and large metal objects (e.g. radiators, steel girders and metal partition walls).

12. Clean the handset and base station with a

damp (not wet) cloth or antistatic wipe. Never use a dry cloth as this may cause a static shock. Never spray cleaning fluid directly onto the telephone.

Setting up follow these steps to get your Synergy 1500

ready for use.

1. Connect the telephone line cord

If you do not have modern phone sockets, call

Freefone 0800 800 150 and ask for a BT

engineer to come and fit the correct type. This is a chargeable service.

2. Connect the telephone line cord to the Synergy 1500 base station

Plug the line cord into the line socket on the underside of your Synergy 1500.

3. Connect the power cable

Plug the power cable into the power socket on the underside of your Synergy 1500. When the power is switched on, the base station

CHARGING light comes on and the answering

machine will announce the day and time setting.

Plan where you will put your Synergy 1500 base station. It should be within 2 metres of a power socket and phone socket otherwise extension cables will be required. You can mount your Synergy 1500 on the wall or leave it free standing. To wallmount your Synergy 1500, see page 51.

Please note

Take care that the telephone line cord and power cable plugs are connected to the correct sockets. Incorrect placement could damage the unit.

The CHARGING light comes on. Your handset should come pre-registered to the base station as HSET1. If the display shows REG, you will need to register the handset manually by following the simple steps on page 43, “To register a handset”.

To keep your battery in the best condition, leave the handset off the base station for a few hours at a time. (after the initial 16 hour charge)

4. Install the rechargeable battery in the handset

The Synergy1500 handset uses a nickel cadmium (NiCad) batter y pack supplied. Hold the handset with the keypad facing down, remove the clear plastic directory label cover and memo card and press and slide open the battery compar tment.

Inser t the battery pack inside the battery compar tment and slide the battery compartment cover shut. Replace the memo card and the directory label cover.

5. Charge the handset battery for at least 16 hours

Before you use your Synergy 1500 for the first time it is impor tant to have the handset battery fully charged. We recommend that you leave the Synergy 1500 Handset on charge for at least 16 hours. Place the handset on the base station.

BATTERY

Push

Slide

WARNING

It is recommended that the line cord is not connected until the handset is fully charged. This will prevent the risk of the phone being answered prior to the battery being fully charged and therefore not working to its optimum capacity.

Battery performance

After charging your Synergy 1500 for the first time, subsequent charging time for the handset batteries is approximately 4-5 hours. Batteries and case may become warm during charging. This is normal and not dangerous.

Under ideal conditions, the handset battery should give about 6 hours talktime or 60 hours standby on a single charge. Please note, however, that the new NiCad battery, does not reach its full capacity until it has been in normal use for several days.

Please note that while NiCad rechargeable batteries can be expected to give years of service they do not last forever. Their actual lifespan depends on how heavily they are used but over time, their capacity to recharge will begin to diminish and they will eventually need replacing.

Battery low warning

Your handset display will show the status of your batter y:

• When the charge is low, the battery icon is displayed.

• When the charge is almost out, you will also

hear a warning beep every 10 seconds (during a call) in the earpiece. This indicates that the handset is about to switch of f.

6. To wall mount your product

(See ‘Wall-mounting’, page 51.)

7. To plan the location of the base

station

Your Synergy 1500 works by sending and receiving radio signals between the base station and the handset.

The strength of the signal depends on where you site the base station. The higher the base station is located, the better. An upstairs room is ideal. The following points should be considered:

• It should be within easy reach of a mains

socket and a telephone socket.

• Try to avoid locations near metallic obstructions

or electrical appliances, such as TV sets, fridges, computers, fluorescent lights, radiators, metal pipes and metal window frames.

Using your Synergy1500 telephone

Making and receiving calls

To make a call

• Press the TALK button to get a line. Display

shows . The

IN-USE light on the base

station comes on.

• Enter the number you want and it is dialled.

Or to preview the number before you call

• Enter the number you want. Display shows

the number entered. If you make a mistake you can change the number by pressing the

✗ button to delete individual digits.

• Press the

TALK button. The number is dialled.

To end a call

• Press the TALK button.

• Place the handset back on the base station.

To receive a call

When the phone rings, both the call light on the handset and the in-use light on the base station flash. Display shows and

SCREEN.

• Press the

TALK button.

• Pick up the handset from the base station. Display shows and the

IN-USE light

remains on.

Secrecy

While on a call, this allows you to talk to someone close by without your caller hearing the conversation.

During your call:

• Press the ✔ button. Display shows Secrecy icon flashing and SEC. You can now talk without the person on the other end of the line hearing you.

• To talk to your caller again, press the ✔ button.

To page the handset

• Press and release the blue PAGE button on the base station.

The handset rings for about 10-12 seconds. Display shows PAGE and the flashes. Paging is useful to help you find a misplaced handset. You cannot hold a conversation between the handset and the base station.

If you hit the page button by accident or want to cancel it, press and release the button quickly.

If you have more than one handset registered to the base station, all the handsets will ring.

To redial the last number

• Press the TALK button.

• Press the

REDIAL button. The number is

dialled. Display shows the number.

• Press the

REDIAL button. Display shows the

last number called. The number can be edited by pressing the

✗ button to delete individual

digits.

• Press the

TALK button. The number is dialled.

To adjust the earpiece volume

You can adjust the volume at any time during a call or whenever you get an external line and hear the dial tone.

• Press the

VOLUME buttons + or – on the side

of the handset to increase or decrease the volume. Display shows the level by a series of ver tical bars. I = min. IIIII= max.

Please note

If the volume –button is pressed whilst the handset

is in standby mode the handset volume is set to

SILENT. To deselect this option press the –button

again. For more information see ‘Optional Settings’, page 32.

Redial

Using the quickdial memory

Shared and personal quickdials

You can store up to 20 numbers on your Synergy 1500.

Shared telephone numbers

10 numbers can be stored in your shared memory. These numbers can be quick dialled by any Synergy handset registered with the base station.

Personal telephone numbers

A fur ther 10 numbers can be stored in your personal memor y. These numbers can only be used to quickdial from the handset they are stored in.

To select shared or personal quickdial numbers

Your Synergy is set to SHARED quickdials. You can switch between SHARED and PERSONAL

• Press and hold the

QUICKDIAL button for at

least 2 seconds.

• Handset beeps and LCD shows SHARED or PERSONAL depending on the current setting.

• Press ➔ to switch between the 2 options.

• When required option is displayed on LCD press ✔ to confir m.

• Handset LCD reverts to HSET 1

To store a quickdial number

Once you have selected either your ‘Personal’ or ‘Shared’

QUICKDIAL store:

• Press and release the

QUICKDIAL button

• Display shows 1 if no number stored or 1 followed by the number stored in the memor y.

• Press the ➔ button to scroll through the memor y locations

• When the requir ed memory location displayed press and hold the

QUICKDIAL button for at

least 2 seconds or until a beep is heard.

• Enter the phone number you want.

• The display shows the location and the phone number.

• Press the ✔ or

QUICKDIAL button to store the

number. You hear a confirmation beep and the display shows STORED

You may find it useful to keep a note of the location number (0-9) you set for quickdial numbers. Use the directory label on the back of the handset.

Quickdial

0-9

Quickdial

PULL

1 2 3 4 5 6 7

No.

• Press the ✗ button to delete the existing digits from the right. When the memory is empty, key in the new number.

• Press the ✔ button to store the new number. The display shows STORED and the handset beeps.

To dial a quickdial number

This dials from the quickdial memory, SHARED or PERSONAL, which is currently selected.

• Press the

TALK button.

• Press the

QUICKDIAL button.

• Press the location

0-9 where the quickdial

number you want is stored. The number is dialled.

To view then dial a quickdial number

You can display the number before dialling.

• Press the

QUICKDIAL button.

• Display shows the first location and the number stored.

• Press the ➔ button to scroll through the quickdial list until you display the number you want.

• Press the

TALK button. The number is dialled.

To view a quickdial memory number

You can scroll through the quickdial numbers and see any available locations. You can then change or add a number.

First, confirm that the handset is searching in the corr ect memory (i.e. SHARED or PERSONAL), if it is not, change it by following the steps on page 11.

• Press and release the

QUICKDIAL button.

• Display shows the first quickdial location plus the number stored under that location.

• Press the ➔ button to scroll through the other quickdial numbers.

To edit a quickdial memory number

First, confirm that the handset is searching in the corr ect memory (i.e. SHARED or PERSONAL), if it is not, change it by following the steps on page 11.

• Press and release the

QUICKDIAL button.

• Display shows the first quickdial location plus the number stored under that location.

• Press the ➔ button to move to the stored number that you want to edit.

• Press the

QUICKDIAL button for a few

seconds or until a beep is heard.

Press the ✗button to reverse one step of the

instructions. Or press it and hold for 2 seconds to revert quickly to standby.

Quickdial

0-9

Quickdial

0-9

Quickdial

Using your Synergy1500 answering machine

When you are unable to answer the phone, your Synergy 1500 answering machine will take messages.

You can also leave your own recorded messages (see Memos page 22). The Synergy 1500 can record up to 15 minutes of messages.

You can skip backwards and forwards through your messages and memos and, using your handset, delete or save some or all of them.

The answering machine can be operated from any Synergy handset or any other external phone, provided it is a Touchtone

™

phone.

Outgoing messages

The Synergy 1500 contains a number of pre-recorded announcements, including two dif ferent outgoing messages which you can replace with a recording in your own style and voice.

Of these two, one announcement invites callers to leave a message. The other enables you to leave an announcement, but does not allow callers to leave a message.

This applies when the message memor y is full or if you have chosen to set the answering machine to

Answer Only mode.

Recording time limit

The Synergy 1500 also has its own pre-recorded concluding announcement. This cuts in automatically to warn callers that they are about to, or have run out of time for r ecording their message. Incoming messages are restricted to a maximum of 3 minutes. Outgoing messages are restricted to a maximum of 30 seconds.

If a period of silence in excess of 8 seconds occurs dur ing the recording of incoming messages the Synergy answering machine will stop recording and return to standby.

Please note:

Deleting your recorded outgoing messages will automatically reinstate the original pre-recorded message. It is not possible to delete any of the pre-recorded messages.

Mains power failure

If the mains power fails, your Outgoing Messages and any Incoming Messages or Memos that have been recorded will be saved. However, if the mains power fails you will need to reset the time and day announcement.

Setting up your Synergy 1500 answering machine

You will need to use your Synergy handset to set up the answering machine’s basic functions.

To set Day and Time

Your Synergy 1500 is supplied with factor y-set defaults for day and time: Sat 12:01 pm.

• Press ➔ button once. Display shows

ANS PHONE

• Press ✔button. Display shows ANS ON OFF or

PLAY, if there are messages.

• Press ➔ button several times until

ANS SET-UP

is displayed.

• Press ✔ button. Display shows

REC OGM.

• Press ➔ button several times until

DAY is

displayed.

• Press ✔ button. Display flashes. Shows

DAY

MON (or whichever day of the week is currently

set).

• Press ➔ button to scroll through the days of the week until the required day is shown.

• Press ✔button. A confir mation tone sounds. Display stops flashing and shows

TIME.

• Press ✔ button again.

The time can now be set.

• Display shows

TIME=0000 (0000 is the first

display shown on connection to the mains, or the current time if set pr eviously).

• The first

0 on the left flashes, indicating that it

is the first digit to be changed or confirmed (confirm by pressing the same digit on the button pad).

• Using the 24 hour clock, enter the time in hours and minutes, star ting from the left.

• After you have entered the first digit it will stop flashing. The next digit then star ts flashing. Repeat the process until the corr ect time shows.

• Press ✔ button. Confirmation tone sounds.

• Display shows time set and retur ns to

TIME.

• Press the

✘ button to return to standby.

To set Time only:

If required, TIME can be set without the need to set DAY.

• Press ➔ button once. Display shows

ANS

PHONE.

• Press the ✔ button.

• Display shows

ANS ON OFF or PLAY, if there ar e

messages.

• Press ➔ button several times until

ANS SET-UP

is displayed.

• Press ✔ button. Display shows

REC OGM.

• Press ➔ button several times until TIME is displayed.

• Press ✔ button again.

The time can now be set.

• Display shows

TIME=0000 (0000 is the first

display shown on connection to the mains, or the current time if set pr eviously).

• The first

0 on the left flashes, indicating that it

is the first digit to be changed or confirmed (confirm by pressing the same digit on the button pad).

• Using the 24 hour clock, enter the time in hours and minutes, star ting from the left.

• After you have entered the first digit it will stop flashing. The next digit then star ts flashing. Repeat the process until the corr ect time shows.

• Press ✔ button. Confirmation tone sounds.

• Display shows time set and retur ns to

TIME.

• Press and hold the

✘ button to return to standby.

Outgoing messages

Your Synergy 1500 is supplied with 3 pre-set outgoing messages. Of these, messages 1 & 2 can be replaced by your own recorded messages. You can choose to use either of these, depending on how you wish to use your call answering facility (see To set the Answer Mode page 20).

The pre-set announcements are as follows:

Message 1: ‘Hello, your call cannot be taken at

the moment, so please leave your message after the tone’. The message will play when the answer

phone is set to

ON and Answer and Record.

Message 2: ‘Hello, your call cannot be taken at

the moment and you cannot leave a message, so please call later’. This message plays when the

answer phone is set to

ON and Answer Only.

Message 3: ‘Hello, your call cannot be taken at

the moment, so please call later’. This message plays when the answer phone is set to

ON and

Answer and Record, but the memor y is full.

To record your own outgoing messages

These may be recorded via the Synergy cordless handset or remotely, using a Touchtone™ telephone.

Message length is limited to 30 seconds. We r ecommend that you write down your

message first, then practice it before recording. It should be brief, polite and to the point. Examples:

Message 1: ‘Jack and Jill cannot take your call at

the moment, so please leave a message after the tone. We will get back to you as soon as possible. Thank you for calling.’

Message 2: ‘Jack and Jill cannot take your call at

this time. Please call back later. Thank you for calling.’

Please note:

At the end of any procedure press ✘ button once to move back to the top of the current menu option. Press and hold ✘ button to return to standby immediately, otherwise wait 20 seconds, and it will return automatically.

Please note:

If you stop any procedure before it is completed your Synergy handset will return to standby after 20 seconds.

Reminder

You may record your own versions of Messages 1 & 2.

Please note:

Recording outgoing messages from a Touchtone™ phone is covered in ‘Remote Access’ (See page 28).

+ 45 hidden pages