After the initialization, the following factory settings will be restored:
Parameter Default Values
Speed 127 mm/sec (5 ips) (203DPI)
76 mm/sec (3 ips) (300DPI)
Density 8
Label Width 4” (101.5 mm)
Label Height 4” (101.5 mm)
Sensor Type Gap Sensor
Gap Setting 0.12” (3 mm)
Print Direction 0
Reference Point 0,0 (upper left corner)
Offset 0
Tear Mode On
Label Peeler Off Mode Off
Cutter Mode Off
Code Page 850
Country Code 001
Clear Flash Memory No
4.3.4 Media Sensor Calibration (For the Black Mark Sensor)
1. Turn off the printer.
2. Press and hold the Feed/Pause Button, and then turn on the printer.
3. Release the button after the green LED flashes five times and when the LED is lit in
green/amber.
Note
The LED color will change as follows:
Amber red (5 times) amber (5 times) green (5 times) green/amber (5 times)
red/amber (5 times) green (lit)
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4.3.5 Media Sensor Calibration (For the Gap Sensor)
1. Turn off the printer.
2. Press and hold the Feed/Pause Button, and then turn on the printer.
3. Release the button after the green/amber LED flashes five times and the LED is lit in
red/amber.
Note
The LED color will change as follows:
Amber red (5 times) amber (5 times) green (5 times) green/amber (5 times)
red/amber (5 times) green (lit)
4.3.6 Skip the AUTO.BAS program
The user can upload the AUTO.BAS program to the printer's flash memory so that it can be run
automatically at startup.
To prevent the AUTO.BAS program from running at startup:
1. Turn off the printer.
2. Press the Feed/Pause Button, and then turn on the printer.
3. Release the button when the LED is lit in green.
Note
The LED color will change in the following order:
Amber red (5 times) amber (5 times) green (5 times) green/amber (5 times)
red/amber (5 times) green (lit)
4. The printer will start without running the AUTO.BAS program.
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5. BPM (Brother Printer Management Tool)
type
status
buttons
The Brother Printer Management Tool is an integrated tool allowing you to:
Check a printer’s status and settings.
Change printer settings.
Send additional commands to a printer.
Download graphics and fonts.
Create a printer bitmap font.
Download and update firmware.
Using this tool, you can also review your printer's status and settings to troubleshoot any
problems.
5.1 Start the BPM
1. Double-click the BPM icon to start the software.
Printer
Features
buttons
Configuration
Interface
BPM's main screen allows you to access the following options:
Printer Configuration
File Manager
Command Tool
RTC Setup
Printer Function
Bitmap Font Manager
For more information, see the Brother Printer Management Tool Quick Start Guide.
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5.2 Printer Function
1. Click the Printer Function button.
2. The following functions are available:
Function Description
For more information, see the Brother Printer Management Tool Quick Start Guide.
Calibrate
Calibrate the sensor selected in the Media
Sensor in the Printer Configuration feature.
Reset Printer Reboot the printer.
Initialize the printer and restore the settings to
Factory Default
their default values. (See section 4.3.3)
Print Test Page Print a test page.
Configuration Page Print the printer configuration. (See section 4.3.2)
Ignore AUTO.BAS Ignore the downloaded AUTO.BAS program.
Exit Line Mode Exit the line mode.
Wi-Fi Default Reset the Wi-Fi settings to their default values.
Activate the printer's dump mode. (See
Dump Text
section 4.3.2)
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5.3 Calibrating the Media Sensor using the BPM
5.3.1 Auto Calibration
Use the BPM to set the media sensor type (Gap Sensor or Black Mark Sensor) and calibrate the
selected sensor.
Gap Sensor Black Mark Sensor
The transmissive/gap sensor detects the beginning of the label and feeds the label to the correct
position.
The reflective/black mark sensor detects the mark and feeds the media to the correct position.
1. Make sure the media is already installedand the Print Head mechanism is closed.
(See section 3.3)
2. Turn on the printer.
3. Start the BPM.
4. Click the Printer Function button.
5. Click the Calibrate button.
6. Select the sensor media type and click Calibrate.
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6. Troubleshooting
correctly
The Print Head's harness connector is not
Turn off the printer and plug the connector
Make sure that your program contains the
nd
This chapter explains how to resolve typical problems you may encounter when using the printer. If
you have any problems with the printer, first make sure you have performed the following tasks
correctly.
If you still have problems, contact the product manufacturer's customer service or your local dealer.
Problem Possible Cause Solution
Make sure the printer is correctly
The LED Indicator is not lit.
- The Brother Printer
Management Tool shows
Head Open.
- The LED flashes in red.
- The Brother Printer
Management Tool shows
Out of Ribbon or Ribbon
Encoder Err.
- The LED flashes in red.
The Power Cord is not
connected.
The Print Head mechanism is
open.
The ribbon has run out.
The ribbon is installed
incorrectly.
connected to the power outlet (electrical
socket) using the Power Cord.
Turn the printer on.
Close the Print Head mechanism.
Install a new ribbon roll.
To install a new ribbon roll, see
section 3.2.
- The Brother Printer
Management Tool shows
Out of Paper.
- The LED flashes in red.
- The Brother Printer
Management Tool shows
Paper Jam.
- The LED flashes in red.
I cannot print.
The label has run out.
The label is installed
incorrectly.
The Gap/Black Mark Sensor
is not calibrated.
The Gap/Black Mark Sensor
is not calibrated.
Make sure label size is set
correctly.
Labels may be stuck inside
the Printer Head mechanism.
The cable is not connected
to the serial or USB
interface.
The serial port cable is not
correctly connected.
Install a new label roll.
To install a new label roll, see section 3.3
Calibrate the Gap/Black Mark Sensor.
Calibrate the Gap/Black Mark Sensor.
Set the label size correctly.
Re-connect the serial or USB cable.
Try a new cable.
Use a correct ribbon or media.
Check the ribbon for damage.
Reinstall the ribbon.
Clean the Print Head.
Adjust the print density and print speed.
connected correctly with the Print Head.
again.
PRINT command at the end of the file a
a CRLF at the end of each command line.
.
Memory full
(FLASH/DRAM).
The FLASH/DRAM storage is
full.
Delete unused files from the FLASH/DRAM.
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Problem Possible Cause Solution
Poor Print Quality.
Labels are skipped when
printing.
The ribbon/media is loaded
incorrectly.
Dust or adhesive has
accumulated on the Print
Head.
The print density is set
incorrectly.
The Print Head mechanism
is damaged.
The ribbon/media are
incompatible.
The label size is not
specified correctly.
The sensor sensitivity is not
set correctly.
The media sensor is dirty.
Reload the media/ribbon.
Clean the Print Head.
Clean the Platen Roller.
Adjust the print density and print speed.
Run the printer self-test and check the
Print Head test pattern for missing dots.
Install the correct ribbon/media.
Check if the label size is set up correctly.
Calibrate the sensor using the Auto Gap
or Manual Gap options.
Clean the Gap/Black Mark Sensor using
a blower brush.
Calibrate the sensor sensitivity again.
Set the correct label size and gap size.
If using the BarTender software, set the
Vertical Offset in the driver.
The printing position of small
labels is incorrect.
Incomplete printing on the left
or right side of label.
Warped labels.
The media sensor sensitivity
is not set correctly.
The label size is incorrect.
The vertical offset setting in
the driver is incorrect.
The label size is set up
incorrectly.
The ribbon is installed
incorrectly.
The media is installed
incorrectly.
The print density setting is
incorrect.
The media is not fed
correctly.
Set the correct label size.
Adjust the print density to improve the
print quality.
Make sure the label guide touches the
edge of the Media Guide Tips.
Blank labels with gray lines.
Irregular printing.
The Print Head is dirty.
The Platen Roller is dirty.
The printer is in Hex Dump
mode.
Clean the Print Head.
Clean the Platen Roller.
Turn the printer on and off to skip the dump
mode. (See section 4.3.2)
For more information about cleaning the printer, see section 7.
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7. Maintenance
1. Turn the printer off.
swab dipped in isopropyl alcohol or
ethanol.
Clean the Print Head when changing a
1. Turn the printer off.
free cloth or
alcohol or ethanol.
Clean the Platen Roller when changing a
Wipe it with a lint-free cloth dipped in
isopropyl alcohol or ethanol.
Wipe the printer exterior with a
lint-free cloth dipped in water.
Print Head
Print Head
Element
Element
Cotton Swab
We recommend cleaning your printer on a regular basis to maintain its correct performance.
Recommended cleaning materials:
Cotton swab
Lint-free cloth
Vacuum / Blower brush
Compressed air
Isopropyl alcohol or ethanol
Printer Part Cleaning Method Interval
Print Head
Platen Roller
2. Allow the Print Head to cool down
for at least one minute.
3. Wipe the Print Head with a cotton
2. Rotate the Platen Roller and wipe
it thoroughly with a lintcotton swab dipped in isopropyl
label roll.
new label roll.
Tear Bar/Peel Bar
Sensor
Exterior
Interior
Use compressed air or vacuum. Monthly.
Use a brush or vacuum. As needed.
As needed.
As needed.
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Note
Do not touch the Print Head. If you have touched it, clean it as described above.
Do not use medical alcohol as it may damage the Print Head. Use isopropyl alcohol or
ethanol according to the manufacturer's safety guidelines, as applicable.
To maintain the printer's correct performance, we recommend cleaning its Print Head and
sensors every time you install a new ribbon.
IMPORTANT
Securely dispose of any printers, components, and supplies if they are no longer going to be used.
Ensure there is no jammed paper in the printer and destroy the thermal transfer ribbon if it has
retained any visible prints.
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