Brother DCP-J572DW, J772DW, J774DW, DCP-J1100DW, T310 SERVICE MANUAL

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Brother Inkjet DCP/MFC

SERVICE MANUAL

MODELS: DCP-J572DW/J772DW/J774DW/

DCP-J1100DW/T310/T510W/T710W

MFC-J491DW/J497DW/J690DW/

MFC-J805DW/J815DW/J890DW/J895DW/ MFC-J995DW/J1300DW/T810W/T910DW

August 2017 SM-FAX185 8CH4*(7)

Read this manual thoroughly before maintenance work. Keep this manual in a convenient place for quick and easy reference at all times.

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Copyright for this Service Manual belongs to Brother Industries, Ltd. Reproduction or reprinting of any part of or all of this manual is prohibited.

The contents of this manual may change without notice according to future specification improvements, etc.

Trademarks

BROTHER is either a registered trademark or trademark of Brother Industries, Ltd.

Microsoft, Windows, Windows Vista and Windows Server are either registered trademarks or

trademarks of Microsoft Corporation in the United States, Japan, and/or other countries.

Macintosh, Mac OS, OS X, and AirPrint are trademarks of Apple Inc., registered in the United States and other countries.

Wi-Fi

, Wi-Fi Direct®, WPATM, WPA2TM, and Wi-Fi Protected SetupTM (WPS) are registered

trademarks or trademarks of Wi-Fi Alliance

Google Cloud Print is a trademark of Google Inc. Usage of this trademark is subject to Google Permissions.

SDHC Logo is a trademark of SD-3C, LLC.

AOSS is a trademark of Buffalo Inc.

Trade names and product names of other companies appearing in this manual are registered trademarks or trademarks of those respective companies.

The contents of this manual and specifications of this machine may change without notice.

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Preface

This Service Manual is intended for use by service personnel and details the specifications, construction, and maintenance for the Brother machines noted on the front cover. It includes information required for troubleshooting and service--disassembly, reassembly, and lubrication--so that service personnel will be able to understand equipment function, repair the equipment in a timely manner and order spare parts as necessary. To perform appropriate maintenance so that the machine is always in the best possible condition for the customer, service personnel must adequately understand and apply this manual.

The table below shows the functional comparison between the models covered by this manual.

DCP-J572DW DCP-J772DW

Print Head Low Step Step Low Low Step

Wired LAN --- --- --- --- --- ---

Wireless LAN --- 

NFC --- --- --- --- --- ---

Photo Capture Center --- --- ---

ADF --- --- Ready-ADF --- --- Ready-ADF

LCD 1.8 inch 2.7 inch 2.7 inch 1-Line 1-Line 1-Line

Touch Panel --- --- --- ---

Photo Tray --- --- --- ---

Manual Feed Slot 

MP Tray --- --- --- --- --- ---

Auto Duplex Print --- --- ---

Ink Cartridge Regular Regular Simple --- --- ---

Ink Tank --- --- --- 

MFC-J491DW MFC-J497DW

Print Head Low Step Low Step Step Step Step Step

Wired LAN --- --- --- 

Wireless LAN 

NFC --- --- --- --- ---

Photo Capture Center ---  --- --- 

ADF Flat-ADF Flat-ADF Ready-ADF Flat-ADF Ready-ADF Ready-ADF Ready-ADF Ready-ADF

LCD 1.8 inch 2.7 inch 1.8 inch 2.7 inch 2.7 inch 2.7 inch 1-Line 1.8 inch

Touch Panel ---  --- --- ---

Photo Tray ---  --- --- --- --- --- ---

Manual Feed Slot --- ---

MP Tray --- --- --- --- --- --- --- 

Auto Duplex Print --- 

Ink Cartridge Regular Regular Simple Regular Simple Simple --- ---

Ink Tank --- --- --- --- --- --- 

DCP-J774DW

MFC-J690DW MFC-J805DW

MFC-J815DW

DCP-J1100DW DCP-T310 DCP-T510W DCP-T710W

MFC-J890DW MFC-J895DW

MFC-J995DW

MFC-J1300DW

MFC-T810W

MFC-T910DW

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TABLE OF CONTENTS

SAFETY INFORMATION........................................................................................................ ix

CHAPTER 1 SPECIFICATIONS ......................................................................................... 1-1

1 GENERAL ......................................................................................................................1-1

1.1 General.................................................................................................................. 1-1

1.2 Media Specification ...............................................................................................1-2

1.3 Paper Handling...................................................................................................... 1-5

1.4 LCD Panel.............................................................................................................1-5

1.5 Memory.................................................................................................................. 1-6

1.6 Interface................................................................................................................. 1-7

1.7 Others.................................................................................................................... 1-9

2 FAX...............................................................................................................................1-10

3 PRINTER ......................................................................................................................1-11

4 COPY............................................................................................................................1-12

5 SCANNER ....................................................................................................................1-13

6 SOFTWARE .................................................................................................................1-13

7 NETWORK ...................................................................................................................1-14

7.1 Network ............................................................................................................... 1-14

7.2 Wired ...................................................................................................................1-14

7.3 Wireless............................................................................................................... 1-15

8 SUPPLIES/OPTIONS...................................................................................................1-16

9 SERVICE INFORMATION............................................................................................1-17

10 PAPER .........................................................................................................................1-18

10.1 Paper...................................................................................................................1-18

10.2 Printable Area...................................................................................................... 1-21

CHAPTER 2 TROUBLESHOOTING...................................................................................2-1

1 INTRODUCTION ............................................................................................................2-1

1.1 Precautions............................................................................................................ 2-1

1.2 Initial Check...........................................................................................................2-2

2 OVERVIEW .................................................................................................................... 2-3

2.1 Cross-section Drawings.........................................................................................2-3

2.1.1 Document scanning ...................................................................................... 2-3

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2.1.2 Printer part ....................................................................................................2-3

2.2 Document Feeding/Recording Paper Feeding path ..............................................2-5

2.2.1 Document feeding path .................................................................................2-5

2.2.2 Recording paper feeding path.......................................................................2-5

2.3 Function of Each Sensor/Roller.............................................................................2-7

2.4 Block Diagram .......................................................................................................2-9

2.5 Components ........................................................................................................2-10

3 ERROR INDICATION...................................................................................................2-11

3.1 Error Code...........................................................................................................2-11

3.2 Error Messages .................................................................................................. 2-17

3.3 Communications Error......................................................................................... 2-20

4 TROUBLESHOOTING .................................................................................................2-24

4.1 Error Cause and Solutions ..................................................................................2-24

4.2 Recording Paper Feeding Problems ...................................................................2-52

4.2.1 Paper is not fed from paper tray.................................................................. 2-52

4.2.2 Paper is not fed from manual feed slot .......................................................2-53

4.2.3 Paper is not fed from MP tray ..................................................................... 2-54

4.2.4 Two or more sheets of paper are fed from the paper tray........................... 2-55

4.2.5 Two or more sheets of paper are fed from the MP tray. .............................2-55

4.2.6 Paper feeding at an angle ...........................................................................2-55

4.2.7 Recording paper jam...................................................................................2-56

4.2.8 Prints only single side of the paper when duplex-printing ...........................2-60

4.3 Print-image Problems.......................................................................................... 2-61

4.3.1 Defective images.........................................................................................2-61

4.3.2 Print-image problems ..................................................................................2-62

4.4 Software-related Problems..................................................................................2-74

4.4.1 Cannot print data.........................................................................................2-74

4.5 Network Problems ............................................................................................... 2-74

4.5.1 Cannot make a print through network connection....................................... 2-74

4.6 Control Panel Problems.......................................................................................2-75

4.6.1 No display on LCD/Incorrect display on LCD..............................................2-75

4.6.2 LED does not light up..................................................................................2-75

4.6.3 The control panel does not work .................................................................2-75

4.6.4 Touch panel inoperative..............................................................................2-76

4.6.5 LCD display is in recovery mode................................................................. 2-76

4.7 Document Feeding Problems.............................................................................. 2-77

4.7.1 Document can not be fed ............................................................................2-77

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4.7.2 Document double feeding ...........................................................................2-77

4.7.3 Document jam .............................................................................................2-78

4.7.4 Wrinkles on documents...............................................................................2-80

4.7.5 Document size not correctly detected ......................................................... 2-80

4.8 Scanned-image Problems ................................................................................... 2-81

4.8.1 Defective images.........................................................................................2-81

4.8.2 Troubleshooting from image defect............................................................. 2-81

4.9 Fax Problems ......................................................................................................2-86

4.9.1 No faxes can be sent .................................................................................. 2-86

4.9.2 No faxes can be received............................................................................ 2-86

4.9.3 A communications error occurs................................................................... 2-86

4.10 Other Problems ...................................................................................................2-87

4.10.1 The machine cannot be powered ON .........................................................2-87

4.10.2 External memory does not function or functions despite not being

inserted. ......................................................................................................2-87

4.10.3 Data of external memory does not read......................................................2-87

4.10.4 Internal memory errors................................................................................ 2-88

4.10.5 Security Function Lock related problems ....................................................2-88

4.10.6 Ink cartridge related problems..................................................................... 2-88

4.10.7 Noise comes from machine......................................................................... 2-89

4.10.8 “Unusable Device” is displayed................................................................... 2-89

CHAPTER 3 DISASSEMBLY AND ASSEMBLY ............................................................... 3-1

1 PRECAUTIONS BEFORE PROCEEDING .................................................................... 3-1

2 PACKING .......................................................................................................................3-1

3 SCREW CATALOGUE...................................................................................................3-2

4 SCREW TORQUE LIST .................................................................................................3-3

5 LUBRICATION ............................................................................................................... 3-4

6 OVERVIEW OF GEARS...............................................................................................3-11

7 ROUTING OF HARNESSES, FLAT CABLE AND INK SUPPLY TUBES................... 3-12

8 DISASSEMBLY FLOW ................................................................................................3-23

9 DISASSEMBLY PROCEDURE.................................................................................... 3-24

9.1 Preparation..........................................................................................................3-24

9.2 MP Tray ASSY/ MP Paper Detection Sensor PCB .............................................3-27

9.3 Scanner Cover Damper/Scanner Cover Support ................................................ 3-30

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9.4 Head/carriage Unit/CR Timing Belt .....................................................................3-31

9.5 Document Scanner Unit/ADF Unit (Models with ADF)/Document Cover ASSY

(Models without ADF)..........................................................................................3-41

9.6 CIS Unit/CIS Flat Cable.......................................................................................3-47

9.7 ADF Document Support ......................................................................................3-52

9.8 ADF Cover ASSY ................................................................................................ 3-54

9.9 ADF Separation Pad Holder ASSY .....................................................................3-55

9.10 Document Scanning Position Sensor PCB ASSY............................................... 3-56

9.11 Document Detection Sensor PCB ASSY.............................................................3-57

9.12 Document Separate Roller ASSY........................................................................ 3-58

9.13 Ink Cartridge Cover .............................................................................................3-60

9.14 Control Panel ASSY/Panel Flat Cable/NFC PCB/Panel PCB ASSY/LCD/

Panel Key PCB/Rubber Key................................................................................ 3-61

9.15 Front Cover.......................................................................................................... 3-70

9.16 Manual Feed Slot ASSY......................................................................................3-71

9.17 Wireless LAN PCB ASSY....................................................................................3-71

9.18 Jam Clear Cover..................................................................................................3-72

9.19 Upper Cover ........................................................................................................3-73

9.20 Carriage PCB ASSY............................................................................................ 3-75

9.21 Ink Absorber Box.................................................................................................3-76

9.22 Tank Case ASSY (Ink tank model only) ..............................................................3-78

9.23 Ink Refill ASSY ....................................................................................................3-80

9.24 Ink Absorber Felt (For Ink Refill ASSY) (Regular Ink cartridge model only)........ 3-81

9.25 Ink Cartridge Cover Sensor ASSY ......................................................................3-81

9.26 Main PCB ............................................................................................................3-83

9.27 Power Supply PCB ASSY ................................................................................... 3-87

9.28 Modem PCB ASSY..............................................................................................3-90

9.29 CR Encoder Strip.................................................................................................3-91

9.30 Carriage Motor..................................................................................................... 3-92

9.31 Flushing Base...................................................................................................... 3-93

9.32 Flushing Foam..................................................................................................... 3-93

9.33 PF Encoder Disk..................................................................................................3-94

9.34 Registration Sensor PCB ASSY.......................................................................... 3-94

9.35 Paper Feed Roller ...............................................................................................3-96

9.36 Paper Feed Motor................................................................................................3-98

9.37 PF Encoder Sensor PCB ASSY .......................................................................... 3-98

9.38 Maintenance Unit.................................................................................................3-99

9.39 Ink Absorber Felt (For Maintenance Unit)

(Regular Ink cartridge model only) .................................................................... 3-100

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9.40 Ink Absorber Felt (Ink tank model/ Simple Ink cartridge model only) ................3-100

9.41 Platen ASSY/Paper ejection roller..................................................................... 3-101

9.42 Switchback Roller ASSY ................................................................................... 3-104

9.43 Paper Pull-in Roller............................................................................................3-105

9.44 Bank ASSY........................................................................................................ 3-106

9.45 Base Pad/Base Pad W......................................................................................3-107

CHAPTER 4 ADJUSTMENTS AND UPDATING OF SETTINGS, REQUIRED AFTER

PARTS REPLACEMENT...............................................................................4-1

1 IF YOU REPLACE THE MAIN PCB ASSY....................................................................4-1

1.1 Customize destinations (Maintenance mode 74) .................................................. 4-3

1.2 Set the CIS type (Maintenance mode 59) .............................................................4-3

1.3 Install the firmware (Maintenance mode 28) .........................................................4-3

1.4 Set the serial number (Maintenance mode 80) .....................................................4-6

1.5 Set the initial administrator password (Maintenance mode 51)............................. 4-7

1.6 Initialize the EEPROM parameters (Maintenance mode 01)................................. 4-7

1.7 Restore the head Calibration data (Maintenance mode 68).................................. 4-7

1.8 Update the head property information (Maintenance mode 68)............................4-7

1.9 Restore machine information (Maintenance mode 46)..........................................4-8

1.10 Adjust the touch panel (Maintenance mode 78).................................................... 4-8

1.11 Acquire white/black level data (Maintenance mode 55) ........................................4-8

1.12 Adjustment of software correction for inclination/corrugation/ruled lines

(Maintenance mode 65/ User menu).....................................................................4-8

1.13 Update the paper feeding correction values

(Maintenance mode 58/ User menu).................................................................... 4-8

1.14 Adjust margins in borderless printing (Maintenance mode 66) ............................. 4-9

1.15 Reset purge and flushing counts...........................................................................4-9

1.16 Write head calibration data (Maintenance mode 02)........................................... 4-10

1.17 Check scanning and printing ............................................................................... 4-10

2 IF YOU REPLACE THE HEAD/CARRIAGE UNIT....................................................... 4-11

2.1 Update the head property information (Maintenance mode 68)..........................4-12

2.2 Perform ink supply purge (Maintenance mode 76)..............................................4-13

2.3 Check head nozzles (Maintenance mode 09) .....................................................4-13

2.4 Adjust head inclination......................................................................................... 4-14

2.5 Adjustment of software correction for inclination/corrugation/ruled lines

(Maintenance mode 65/ User menu)...................................................................4-18

2.6 Update the paper feeding correction values

(Maintenance mode 58/ User menu)...................................................................4-18

2.7 Adjust margins in borderless printing (Maintenance mode 66) ........................... 4-18

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2.8 Write head calibration data (Maintenance mode 02)........................................... 4-18

2.9 Check printing...................................................................................................... 4-18

2.10 Obtain machine information at the user site (Instruction to the end user)........... 4-19

3 IF YOU REPLACE THE DOCUMENT SCANNER UNIT, ADF UNIT OR CIS UNIT .... 4-20

3.1 Set the CIS type (Maintenance mode 59) (Not required after replacement of the

ADF unit) .............................................................................................................4-20

3.2 Acquire white/black level data (Maintenance mode 55) (Not required after

replacement of the ADF unit)............................................................................... 4-20

3.3 Check scanning...................................................................................................4-20

4 IF YOU REPLACE THE CONTROL PANEL ASSY, LCD, PANEL PCB ASSY,

PANEL KEY PCB OR RUBBER KEY .........................................................................4-21

4.1 Adjust the touch panel (Maintenance mode 78).................................................. 4-21

4.2 Check LCD operation (Maintenance mode 12) ................................................... 4-21

4.3 Check the operation of the control panel keys (Maintenance mode 13) ............. 4-21

5 IF YOU REPLACE THE INK ABSORBER BOX OR FLUSHING FOAM .................... 4-21

5.1 Reset purge or flushing counts............................................................................ 4-21

6 IF YOU REPLACE THE RECORDING PAPER FEEDING PARTS, HEAD/

CARRIAGE PARTS OR MAINTENANCE UNIT ..........................................................4-22

6.1 Check head nozzles (Maintenance mode 09) .....................................................4-23

6.2 Adjustment of software correction for inclination/corrugation/ruled lines

(Maintenance mode 65/ User menu)...................................................................4-23

6.3 Update paper feeding correction values

(Maintenance mode 58/ User menu)...................................................................4-23

6.4 Adjust margins in borderless printing (Maintenance mode 66) ........................... 4-23

6.5 Check printing...................................................................................................... 4-23

CHAPTER 5 SERVICE FUNCTIONS ................................................................................. 5-1

1 MAINTENANCE MODE .................................................................................................5-1

1.1 Entry to the Maintenance Mode.............................................................................5-1

1.1.1 How to Enter the Maintenance Mode for Service Personnel ........................5-1

1.1.2 How to Enter the End User-accessible Maintenance Mode.......................... 5-3

1.2 Operations of the Keys in the Maintenance Mode.................................................5-4

1.2.1 Entering ten keys and the other keys in the maintenance mode with models

without these keys.........................................................................................5-4

1.3 List of Maintenance-mode Functions.....................................................................5-5

1.4 Detailed Description of Maintenance-mode Functions.......................................... 5-6

1.4.1 EEPROM Parameter Initialization (Maintenance mode 01, 91) ....................5-6

1.4.2 Creating of Head Calibration Data and Writing it into Flash ROM

(Maintenance mode 02) ................................................................................ 5-7

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1.4.3 ADF Performance Test (Maintenance mode 08) ........................................ 5-10

1.4.4 Printout of Test Pattern (Maintenance mode 09) ........................................5-11

1.4.5 Worker Switch Setting and Printout (Maintenance modes 10 and 11)........ 5-12

1.4.6 Operational Check of LCD (Maintenance mode 12) ................................... 5-14

1.4.7 Operational Check of Keys on Control Panel (Maintenance mode 13)....... 5-16

1.4.8 Updating of Firmware Using an External memory

(Maintenance mode 28) .............................................................................. 5-18

1.4.9 Sensor Operational Check (Maintenance mode 32) ................................... 5-19

1.4.10 Printout of Dial Log (Maintenance mode 37)............................................... 5-20

1.4.11 Backup of Machine Information (Maintenance mode 46)............................ 5-21

1.4.12 Initial Setting for Administrator Password (Maintenance mode 51) ............ 5-23

1.4.13 Transfer of Received FAX Data and/or Equipment's Log

(Maintenance mode 53) .............................................................................. 5-24

1.4.14 Fine Adjustment of Scanning Position (Maintenance mode 54) .................5-26

1.4.15 Acquisition of White/Black Level Data (Maintenance mode 55)..................5-27

1.4.16 Periodic Purge Time Setting (Maintenance mode 56) ................................5-27

1.4.17 Cartridge IC Communication Check (Maintenance mode 57)..................... 5-28

1.4.18 Updating of Paper Feeding Correction Values (Maintenance mode 58)..... 5-29

1.4.19 Checking of CIS Travel and Specifying of CIS Type

(Maintenance mode 59) .............................................................................. 5-33

1.4.20 Printout of PRN/JPEG Files in External Memory

(Maintenance mode 61) .............................................................................. 5-34

1.4.21 Move of the Head/Carriage Unit to the Adjustment Position

(Maintenance mode 63) .............................................................................. 5-35

1.4.22 Adjustment of Software Correction for Inclination/Corrugation/Ruled Lines

(Maintenance mode 65) .............................................................................. 5-36

1.4.23 Margin Adjustment in Borderless Printing (Maintenance mode 66) ............5-38

1.4.24 Updating of Head Property Information and Backup/Restoration of Head

Calibration Data (Maintenance mode 68) ...................................................5-41

1.4.25 Traveling Speed Check of Head/Carriage Unit (Maintenance mode 69).... 5-43

1.4.26 Customizing Destinations (Maintenance mode 74)..................................... 5-43

1.4.27 Move of the Head/Carriage Unit to the Center of its Travel

(Maintenance mode 75) .............................................................................. 5-49

1.4.28 Purge Operation (Maintenance mode 76)................................................... 5-50

1.4.29 Print of the Maintenance Information (Maintenance mode 77) ................... 5-59

1.4.30 Adjustment of Touch Panel (Maintenance mode 78) ..................................5-64

1.4.31 Display of the Equipment's Log (Maintenance mode 80)............................5-65

1.4.32 Equipment Error Code Indication (Maintenance mode 82) .........................5-79

1.4.33 Output of Transmission Log to the Telephone Line

(Maintenance mode 87) .............................................................................. 5-79

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1.4.34 Assurance Mode Switch Setting (Maintenance mode 88) ..........................5-80

1.4.35 Printout of Block Pattern (Ink tank model only)

(Maintenance mode 89) .............................................................................. 5-88

2 OTHER SERVICE FUNCTIONS .................................................................................. 5-89

2.1 Displaying the Firmware Version......................................................................... 5-89

2.2 Moving the Head/Carriage Unit ........................................................................... 5-89

2.3 Special purge (SPP) < Ink tank model only >......................................................5-90

CHAPTER 6 CIRCUIT DIAGRAMS AND WIRING DIAGRAMS ........................................6-1

CHAPTER 7 PERIODICAL MAINTENANCE .....................................................................7-1

1 PERIODICAL REPLACEMENT PARTS ........................................................................ 7-1

APPENDIX 1. SERIAL NUMBERING SYSTEM ........................................................ App. 1-1

APPENDIX 2. DELETION OF USER SETTING INFORMATION .............................. App. 2-1

APPENDIX 3. INSTALLING THE MAINTENANCE PRINTER DRIVER.................... App. 3-1

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SAFETY INFORMATION

WARNING

WARNING indicates a potentially hazardous situation which, if not avoided, could result in death or serious injures.

CAUTION

CAUTION indicates a potentially hazardous situation which, if not avoided, may result in minor or moderate injuries.

IMPORTANT

IMPORTANT indicates a potentially hazardous situation which, if not avoided, may result in damage to property or loss of machine functionality.

NOTE

NOTE specifies the operating environment, conditions for installation, or special conditions of use.

Prohibition icons indicate actions that must not be performed.

This icon indicates that flammable sprays must not be used.

This icon indicates that organic solvents such as alcohol and liquids must not be used.

Electrical Hazard icons alert you to possible electrical shocks.

Fire Hazard icons alert you to the possibility of fire.

Italics

Italicized typeface emphasizes an important point or refers you to a related topic.

Follow all warnings and instructions marked on the machine.

NOTE

The illustrations in this section show the MFC-J895DW.

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Choose a Safe Location for the Machine

WARNING

Choose a location where the temperature remains between 10°C and 35°C, the humidity is between 20% and 80%, and where there is no condensation.

DO NOT place the machine near heaters, air conditioners, electrical fans, refrigerators, or water. Doing so may create the risk of an electrical shock, short circuit, or fire, as water may come into contact with the machine (including condensation caused by heating/air conditioning/ ventilation equipment).

DO NOT expose the machine to direct sunlight, excessive heat, open flames, corrosive gasses, moisture, or dust. Doing so may create a risk of an electrical shock, short circuit, or fire, causing damage to the machine and/or rendering it inoperable.

DO NOT place the machine near chemicals or in a place where chemicals could be spilled on it. Should chemicals come into contact with the machine, there may be a risk of fire or electrical shock. In particular, organic solvents or liquids such as benzene, paint thinner, polish remover, or deodoriser may melt or dissolve the plastic cover and/or cables, resulting in a risk of fire or electrical shock. These or other chemicals may cause the machine to malfunction or become discoloured.

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CAUTION

DO NOT place the machine on an unstable cart, stand, or table, particularly if children are expected to be near the machine. The machine is heavy and may fall, causing injury to you or others and serious damage to the machine. For the machines with scanning functionality, there is an added risk of injury if the scanner glass should break.

Avoid placing the machine in a busy area. If you must place it in a busy area, ensure that the machine is in a safe location where it cannot be accidentally knocked over, which could cause injury to you or others and serious damage to the machine.

Ensure that cables and cords leading to the machine are secured so as not to pose a tripping hazard.

DO NOT place heavy objects on the machine.

DO NOT place any objects around the machine. Such objects block the access to the electrical socket in case of emergency. It is important that the machine can be unplugged whenever needed.

IMPORTANT

• DO NOT place the machine next to devices that contain magnets or generate magnetic fields.

Doing so may interfere with the operation of the machine, causing print quality problems.

• DO NOT place the machine on any tilted/slanted surface. DO NOT tip the machine after ink

cartridges are installed or ink tank is filled. Doing so may cause ink spillage and internal damage to the machine.

• DO NOT place the machine next to sources of interference, such as speakers or the base

units of non-Brother cordless telephones. Doing so may interfere with the operation of the machine's electronic components.

• DO NOT place anything in front of the machine that will block printed pages or received faxes

(MFC models only). DO NOT place anything in the path of printed pages or received faxes (MFC models only).

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Connect the Machine Safely

WARNING

ELECTRICAL HAZARDS

Failure to follow the warnings in this section may create the risk of an electrical shock. In addition, you could create an electrical short, which may create the risk of a fire.

There are high-voltage electrodes inside the machine. Before you access the inside of the machine, including for routine maintenance such as cleaning, make sure you have unplugged the telephone line cord first (MFC models only) and then the power cord from the electrical socket, as well as any telephone/RJ-11 (MFC models only) or Ethernet/RJ-45 cables (Network models only) from the machine.

DO NOT push objects of any kind into this machine through slots or openings in the machine, as they may touch dangerous voltage points or short-out parts.

DO NOT handle the plug with wet hands. Doing this might cause an electrical shock.

Always make sure the plug is fully inserted. DO NOT use the machine or handle the cord if the cord has become worn or frayed.

Unplug the power plug regularly to clean it. Use a dry cloth to clean the root of the plug blades and between the blades. If the power plug is plugged into the socket over a long period, dust accumulates around the plug blades, which may cause a short circuit, resulting in a fire.

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DO NOT drop any metallic hardware or any type of liquid on the power plug of the machine. It may cause an electrical shock or a fire.

If water, other liquids, or metal objects get inside the machine, immediately unplug the machine from the electrical socket.

This machine should be connected to an AC power source within the range indicated on the rating label (You can find the rating label on the machine). DO NOT connect it to a DC power source or inverter.

Use the Machine Safely

WARNING

ELECTRICAL HAZARDS

Failure to follow the warnings in this section may create the risk of an electrical shock. In addition, you could cause an electrical short, which may lead to a fire.

If the machine has been dropped or the casing has been damaged, there may be the possibility of an electrical shock. Unplug the machine from the electrical socket.

DO NOT use the machine during a thunderstorm. There may be a remote risk of an electrical shock from lightning.

FIRE HAZARDS

Failure to follow the warnings in this section may create the risk of a fire.

DO NOT use flammable substances, any type of spray, or an organic solvent/liquid containing alcohol or ammonia to clean the inside or outside of the machine. Doing so could cause a fire. Instead, use only a dry, lint-free cloth.

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(Models with Wireless LAN function only)

DO NOT use the machine near any medical electrical equipment. The radio waves emitted from the machine may affect medical electrical equipment and cause a malfunction, which may result in accident or injury.

For users with pacemakers:

This machine generates a weak magnetic field. If you feel anything wrong with the operation of your pacemaker when near the machine, move away from the machine and consult a doctor immediately.

DO NOT place the following objects on the machine.

If these objects contact the electrical parts inside the machine, it may cause a fire or electrical shock.

• Metal objects such as a clip or a staple

• Precious metals such as a necklace or a ring

• Containers holding water or liquid such as a glass, a flower vase, or a flower pot

If the machine becomes unusually hot, releases smoke, generates any strong smells, or if you accidentally spill any liquid on it, immediately unplug the machine from the electrical socket.

Plastic bags are used in the packing of this machine. Plastic bags are not toys. To avoid the danger of suffocation, keep these bags away from babies and children, and dispose of them properly.

(MFC models only)

Use caution when installing or modifying telephone lines. Never touch telephone wires or terminals that are not insulated unless the telephone line has been unplugged from the wall socket.

Never install telephone wiring during a thunderstorm. Never install a telephone wall socket in a location that is wet or may become wet, for example, near a refrigerator or other appliance that produces condensation.

xiv

Confidential

Power Cord Safety:

• The machine is equipped with an earthed plug. This plug will only fit into an earthed electrical

socket. This is a safety feature. DO NOT attempt to defeat the purpose of the earthed plug.

• DO NOT allow anything to rest on the power cord.

• DO NOT place the machine where people might step on the cord.

• DO NOT place the machine in a position where the cord is stretched or strained, as it may

become worn or frayed.

• DO NOT use the machine or handle the cord if the cord has become worn or frayed. If

unplugging the machine, DO NOT touch the damaged/frayed part.

• DO NOT pull on the middle of the AC power cord; pulling on the middle may cause the cord to

separate from the plug. Doing this might cause an electrical shock.

• DO NOT use any undesignated cables (or optional devices). Doing so may cause a fire or

injuries. Installation must be performed properly.

• It is strongly recommended that you DO NOT use any type of extension cord.

• The machine should be positioned so that nothing pinches or constricts the power cord.

• DO NOT use any cable that does not meet the applicable cable specifications. Doing so may

cause a fire or injuries. If the power cord is provided with the machine, use ONLY the provided cord. Installation must be performed properly.

CAUTION

Wait until pages have exited the machine before picking them up. Failure to do this may cause injury to your fingers by trapping them in a roller.

DO NOT put your hand or any foreign objects into the ink insertion slot. Doing this may cause injury.

Confidential

To prevent injuries, be careful not to put your fingers in the areas shown in the illustrations.

DO NOT touch the edges of the metal parts behind the rollers in the grey shaded area shown in the illustration. These parts have sharp edges and touching the metal parts behind the rollers may cut your fingers or otherwise injure them.

xvi

Confidential

(MFC-J491DW/J497DW/J690DW/J890DW/J895DW)

DO NOT apply pressure with your hand or elbow in the grey shaded area shown in the illustration below. Doing so may cause the ADF document support (1) to inadvertently open.

DO NOT carry the machine by holding the scanner cover, the Jam Clear Cover, the manual feed slot cover (some models only), or the control panel. Doing this may cause the machine to slip out of your hands and may result in injury.

Only carry the machine by placing your hands under the entire machine.

Some machines and/or their cartons contain a silica gel pack. DO NOT eat the silica gel pack; throw it away. If you ingest it, seek medical attention immediately.

xvii

Confidential

If the ink contacts your skin or gets into your eye or mouth, follow these steps immediately:

• If your skin comes into contact with the ink, wash your skin with water and soap immediately.

• If the ink gets into your eye, rinse it with water immediately. If left as is, it may cause redness

or mild inflammation of the eye. In case of any abnormality, consult with your doctor.

• If the ink gets into your mouth, spit it out, rinse your mouth, and consult your doctor

immediately.

DO NOT run your hand over the edge of the paper. The thin and sharp edges of the paper may cause an injury.

• Be careful not to get the ink in your eye when replacing ink cartridges or refilling ink.

• Keep ink cartridges or ink bottles out of the reach of children.

• Avoid swallowing ink.

IMPORTANT

• DO NOT connect the machine to an electrical socket controlled by wall switches or automatic

timers, or to the same circuit as a large appliance or other equipment that requires a significant amount of electricity. It could disrupt the power supply. Disruption of the power supply may also delete information from the machine's memory, and repeated cycling of the power supply can damage the machine.

• We recommend that you use our genuine ink cartridges to replace cartridges that come with

the device. Non-genuine ink cartridges may cause damage to the print head. They may also result in differences in the colours or storage stability. (Not all non-genuine ink cartridges cause these issues.)

• DO NOT put objects on top of the machine. Doing so may cause the machine to malfunction.

• If the machine does not operate normally when the operating instructions are followed, adjust

only those controls that are covered by the operating instructions. Incorrect adjustment of other controls may result in damage.

xviii

Confidential

xix

Confidential

(16) Before packing the machine for sending it back to the user after repairs, be sure to clean

Flushing guide

Cleaner stick

the flushing guide with a cleaner stick as shown below to prevent ink splashing during transportation.

Confidential

CHAPTER 1 SPECIFICATIONS

For details on product specifications, refer to the user's guide. If there is a difference between the product specifications and the user's guide, the user's guide should take precedence over the product specifications. The product specifications may change without prior notice.

1GENERAL

1.1 General

Model DCP-J572DW

Print Head

Minimum Droplet Size

Scanning Method

CPU Speed 576 MHz

Backup Clock

Model

Print Head

Minimum Droplet Size

Scanning Method

CPU Speed 576 MHz

Backup Clock

BK/C/M/Y: 210/70/

70/70 nozzle

MFC-J491DW MFC-J497DW

BK/C/M/Y:

210/70/70/70

nozzle

DCP-J772DW DCP-J774DW

BK/C/M/Y: 210/210/210/210 nozzle BK/C/M/Y: 210/70/70/70 nozzle

Yes

(Up to 1 hour)

MFC-J690DW

BK/C/M/Y:

210/210/210/

210 nozzle

MFC-J805DW MFC-J815DW

BK/C/M/Y:

210/70/70/70

DCP-J1100DW DCP-T310 DCP-T510W DCP-T710W

BK: 3 pl CMY: 1.5 pl

CIS

nozzle

MFC-J890DW MFC-J895DW

BK: 3 pl CMY: 1.5 pl

MFC-J995DW

CIS

Yes

(Up to 1 hour)

N/A

MFC-J1300DW

BK/C/M/Y: 210/210/210/210 nozzle

MFC-T810W MFC-T910DW

BK/C/M/Y: 210/210/

210/210 nozzle

1-1

Confidential

1.2 Media Specification

Model DCP-J572DW

A4, LTR, LGL

Standard Tray

Photo Tray

Photo (102x152 mm/4x6"), Indexcard (127x203 mm/5x8"),

Photo-2L (127x178 mm/5x7"), C5 Envelope, Com-10,

Photo (102x152 mm/4x6"),

Photo-L (89x127 mm/3.5x5")

A4, LTR, LGL

Manual Feed Slot

Photo (102x152 mm/4x6"), Indexcard (127x203 mm/5x8"),

Photo-2L (127x178 mm/5x7"), C5 Envelope, Com-10,

DCP-J772DW DCP-J774DW

, EXE, A5, A6, B5 (JIS)*3, B6 (JIS)*3,

16K (195x270 mm)

DL Envelope, Monarch

, EXE, A5, A6, B5 (JIS)*3, B6 (JIS)*3,

16K (195x270 mm)

DL Envelope, Monarch,

DCP-J1100DW DCP-T310 DCP-T510W DCP-T710W

A4, LTR, LGL

Photo (102x152 mm/4x6"), Indexcard (127x203 mm/5x8"),

Photo-2L (127x178 mm/5x7"), C5 Envelope, Com-10,

DL Envelope, Monarch, Mexico Legal

A4, LTR, LGL

Photo (102x152 mm/4x6"), Photo-L (89x127 mm/3.5x5"),

Photo-2L (127x178 mm/5x7"), C5 Envelope, Com-10,

Photo-L (89x127 mm/3.5x5")

Media

MP tray N/A

Sizes

Duplex Print

ADF (width/ length)

<PC Print> A4, LTR, EXE, A5, B5 (JIS)

<Copy> LTR, A4, A5, EXE

N/A

,16K

148/148 mm to

215.9/355.6 mm (5.8/5.8" to 8.5/

14.0")

*Documents that

are longer than 297 mm (11.7")

must be fed one

page at a time.

Media Weights

Media Types

Scanner Glass (width/length)

Standard Tray

Photo Tray

Manual Feed Slot

MP tray

Duplex Print

ADF

Standard Tray

Photo Tray

Manual Feed Slot

MP tray

64-220 g/m

(17-58 lb.)

64-105 g/m

(17-28 lb.)

N/A

Plain, Inkjet, Glossy (cast/resin), Recycled Plain, Inkjet, Glossy (cast/resin)

Plain, Inkjet, Glossy (cast/resin),

Recycled

up to 215.9/297 mm (up to 8.5/11.7")

64-220 g/m

(17-58 lb.)

64-300 g/m

(17-79 lb.)

N/A

(17-24lb.)

64-90 g/m

Plain, Inkjet, Glossy (cast/resin), Recycled

N/A

Duplex Print Plain, Recycled

ADF

Only for US area, SIN, GULF and IDN

Only for CHN, HK, KOR and TWN

Only for CHN, HK and TWN

Only for China

Only for US area, PHL, IDN, India, Gulf/Turkey and some countries in Europe

Only for US area

Only for US area and CHN

N/A Plain, Recycled N/A Plain

, Folio*5, EXE, A5, A6, B5

(JIS), B6

, India Legal*5, 16K

N/A

, Folio*5, EXE, A5, A6, B5

(JIS), B6

Indexcard (127x203 mm/5x8"),

DL Envelope, Monarch,

Mexico Legal*5, India Legal*5, 16K

N/A

148/148 mm to

215.9/355.6 mm (5.8/5.8" to 8.5/

N/A

*Documents that

are longer than

297 mm (11.7")

must be fed one

page at a time.

N/A

14.0")

64-90 g/m

(17-24lb.)

(JIS),

1-2

Confidential

Media Sizes

Model

Standard Tray

Photo Tray

Manual Feed Slot

MP tray

Duplex Print

ADF (width/ length)

Scanner Glass (width/ length)

MFC-J491DW MFC-J497DW

A4, LTR, LGL*1, EXE, A5, A6, B5 (JIS)*3, B6 (JIS)*3, 16K (195x270 mm)

N/A

MFC-J690DW

MFC-J805DW MFC-J815DW

MFC-J890DW MFC-J895DW

MFC-J995DW

MFC-J1300DW

Photo (102x152 mm/4x6"), Indexcard (127x203 mm/5x8"),

Photo-2L (127x178 mm/5x7"), C5 Envelope, Com-10,

Photo

(102x152 mm/

4x6"),

Photo-L

(89x127 mm/

3.5x5")

DL Envelope, Monarch

N/A

A4, LTR, LGL

Photo (102x152 mm/4x6"), Indexcard (127x203 mm/5x8"),

Photo-2L (127x178 mm/5x7"), C5 Envelope, Com-10,

, EXE, A5, A6, B5 (JIS)*3, B6 (JIS)*3, 16K (195x270 mm)

DL Envelope, Monarch,

Photo-L (89x127 mm/3.5x5")

N/A

<PC Print> A4, LTR, EXE, A5, B5 (JIS)*3, 16K

<Copy> LTR, A4, A5, EXE

148/148 mm to 215.9/355.6 mm

*Documents that are longer than 297 mm (11.7") must be fed one page at a time.

(5.8/5.8" to 8.5/14.0")

up to 215.9/297 mm

(up to 8.5/11.7")

MFC-T810W MFC-T910DW

A4, LTR, LGL A5, A6, B5

Photo (102x152 mm/4x6"),

Indexcard (127x203 mm/5x8"),

Photo-2L (127x178 mm/5x7"),

C5 Envelope, Com-10,

DL Envelope, Monarch,

A4, LTR,

LGL

EXE, A5, A6,

B5 B6

Photo (102x152 mm/ 4x6"), Photo-L

(89x127 mm/

3.5x5"),

Indexcard

(127x203 mm/

5x8"),

Photo-2L

(127x178 mm/

5x7"),

C5 Envelope,

Com-10,

DL Envelope,

Monarch,

Mexico

Legal

Mexico Legal

India Legal

, Folio*5,

(JIS),

, India

, 16K

, Folio*5, EXE,

(JIS), B6

,16K

N/A

A4, LTR,

, Folio*5,

LGL

EXE, A5, A6,

(JIS),

Photo (102x152 mm/ 4x6"), Photo-L

(89x127 mm/

3.5x5"),

Indexcard

(127x203 mm/

5x8"),

Photo-2L

(127x178 mm/

5x7"),

C5 Envelope,

Com-10,

DL Envelope,

Monarch,

Mexico

Legal

, 16K

Legal

(JIS),

, India

N/A

A4, LTR, EXE, A5, B5 (JIS)

<Copy> LTR,

A4, A5, EXE

16K

1-3

Confidential

Model

Media Weights

Media Types

Only for US area, SIN, GULF and IDN

Only for CHN, HK, KOR and TWN

Only for CHN, HK and TWN

Only for China

Only for US area, PHL, IDN, India, Gulf/Turkey and some countries in Europe

Only for US area

Only for US area and CHN

MFC-J491DW MFC-J497DW

Standard Tray

Photo Tray

Manual Feed Slot

MP tray

Duplex Print

ADF

Standard Tray

Photo Tray

Manual Feed Slot

MP tray

Duplex Print

ADF Plain, Recycled Plain

N/A

N/A Plain, Inkjet, Glossy (cast/resin), Recycled N/A

MFC-J690DW

64-220 g/m

(17-58 lb.)

Plain, Inkjet,

Glossy (cast/

resin),

Recycled

MFC-J805DW MFC-J815DW

Plain, Inkjet, Glossy (cast/resin), Recycled

MFC-J890DW MFC-J895DW

64-105 g/m

(17-28 lb.)

Plain, Recycled

64-220 g/m

64-300 g/m

N/A

64-90 g/m

N/A

MFC-J995DW

(17-58 lb.)

(17-79 lb.)

(17-24lb.)

MFC-J1300DW

N/A

MFC-T810W MFC-T910DW

N/A

64-220 g/m

(17-58 lb.)

N/A

Plain, Inkjet, Glossy (cast/

N/A

64-105 g/m

(17-28 lb.)

resin)

Plain, Inkjet,

Glossy (cast/

Recycled

resin),

Plain,

1-4

Confidential

1.3 Paper Handling

Model DCP-J572DW

Standard Tray

Photo Tray

Paper

Manual

Input (sheets)

Feed Slot

MP Tray

ADF

Output Paper Capacity (sheets)

Model

Standard Tray

Photo Tray

Paper

Manual

Input

Feed

(sheets)

Slot

MP Tray

ADF 20 (80 g/m

Output Paper Capacity (sheets)

For details, refer to Section 10.1 Paper.

MFC-J491DW MFC-J497DW

100 (80 g/m

20 (thickness: 0.25 mm)

100 (80 g/m

N/A

N/A 1 N/A

DCP-J772DW DCP-J774DW

) 150 (80 g/m2)

N/A 20 (80 g/m2) N/A 20 (80 g/m2)

MFC-J690DW

) 150 (80 g/m2)

20 (thickness:

0.25 mm)

MFC-J805DW MFC-J815DW

DCP-J1100DW DCP-T310 DCP-T510W DCP-T710W

N/A

50 (80 g/m

MFC-J890DW MFC-J895DW

N/A 80 (80 g/m2)

50 (80 g/m

)

MFC-J995DW

)

MFC-J1300DW

N/A

MFC-T810W MFC-T910DW

1.4 LCD Panel

LCD

Model

Type & Size

To uc hPanel

Model

Type & Size

To uc hPanel

DCP-J572DW

1.8 inch TFT 2.7 inch TFT

N/A Yes

MFC-J491DW MFC-J497DW

1.8 inch TFT 2.7 inch TFT 1.8 inch TFT

N/A Yes N/A

DCP-J772DW DCP-J774DW

MFC-J690DW

MFC-J805DW MFC-J815DW

DCP-J1100DW DCP-T310 DCP-T510W DCP-T710W

1-Line

N/A

MFC-J890DW MFC-J895DW

MFC-J995DW

2.7 inch TFT 1-Line

Yes

MFC-J1300DW

MFC-T810W MFC-T910DW

1.8 inch TFT

N/A

1-5

Confidential

1.5 Memory

Model DCP-J572DW

Memory Capacity (physical: Mbytes)

Memory Backup (with Flash memory)

Model

Memory Capacity (physical: Mbytes)

Memory Backup (with Flash memory)

MFC-J491DW MFC-J497DW

DCP-J772DW DCP-J774DW

MFC-J690DW

N/A

MFC-J805DW MFC-J815DW

DCP-J1100DW DCP-T310 DCP-T510W DCP-T710W

128 MB

N/A

MFC-J890DW MFC-J895DW

128 MB

MFC-J995DW

Yes

MFC-J1300DW

MFC-T810W MFC-T910DW

N/A

1-6

Confidential

1.6 Interface

Model DCP-J572DW

Host Interface Hi-Speed USB 2.0

LAN

Wireless LAN Yes

NFC

PictBridge

USB Memory

Acceptable Media (Type & Size)

Memory Stic k Duo

Memory Stic k Extended High Capacity

Memory Stic k Pro/ Pro Duo/ Micro

SD Memory Card (miniSD, microSD with adapter)

SDHC Memory Card (miniSDHC, microSDHC with adapter)

SDXC Memory Card

MultiMedia Card

MultiMedia Card plus

MultiMedia Card mobile (with adapter)

N/A Yes N/A

DCP-J772DW DCP-J774DW

16 MB-2 GB N/A

4 GB-32 GB N/A

48 GB-256 GB N/A

32 MB-2 GB N/A

128 MB-4 GB N/A

64 MB-1 GB N/A

DCP-J1100DW DCP-T310 DCP-T510W DCP-T710W

N/A

N/A Yes

1-7

Confidential

Model

Host Interface Hi-Speed USB 2.0

LAN

Wireless LAN Yes

NFC

PictBridge

USB Memory

Memory Stic k Duo

Memory Stic k Extended High Capacity

Memory Stic k Pro/ Pro Duo/ Micro

SD Memory Card (miniSD, microSD with

Acceptable Media (Type & Size)

adapter)

SDHC Memory Card (miniSDHC, microSDHC with adapter)

SDXC Memory Card

MultiMedia Card

MultiMedia Card plus

MultiMedia Card mobile (with adapter)

MFC-J491DW MFC-J497DW

N/A Yes N/A

N/A 16 MB-2 GB N/A 16 MB-2 GB N/A

N/A 4 GB-32 GB N/A 4 GB-32 GB N/A

N/A

N/A 32 MB-2 GB N/A 32 MB-2 GB N/A

N/A 128 MB-4 GB N/A 128 MB-4 GB N/A

N/A 64 MB-1 GB N/A 64 MB-1 GB N/A

MFC-J690DW

N/A Yes

N/A Yes N/A

48 GB-256

MFC-J805DW MFC-J815DW

N/A 48 GB-256 GB N/A

MFC-J890DW MFC-J895DW

MFC-J995DW

N/A

Yes

N/A

MFC-J1300DW

MFC-T810W

N/A Yes

MFC-T910DW

1-8

Confidential

1.7 Others

Model DCP-J572DW

Operating Environment Temperature (Best Print Quality)

Operating Environment Humidity (Best Print Quality)

Model

area

Europe

Asia/ Oceania

China

area

Europe

Asia/ Oceania

China

16/3/0.7/0.2 W 17/3/0.8/0.2 W 20/3.5/0.9/0.2 W 14/2.5/0.7/0.2 W 14/3/0.7/0.2 W

W400 x D341 x H151 mm

MFC-J491DW MFC-J497DW

17/3.5/1/0.2 W18/3.5/1.2/0.2 W17/3.5/1/0.2 W18/3.5/1.2/0.2 W20/3.5/1.2/0.2

16/3.5/1/0.2

16/3.5/1/0.2 W17/3.5/1.2/0.2

W400 x D341 x H172 mm

US area: 8.2/18.1 (kg/lbs)

Except for US area: 8.3/18.3

(kg/lbs)

Power Consumption (Operating/ Standby/ Sleep mode/ Off)

Machine Noise (Operating)

Machine Dimensions

Machine Weight 7.2/15.9 (kg/lbs) 8.8/19.4 (kg/lbs) 7.4/16.3 (kg/lbs) 8.6/19.0 (kg/lbs)

Operating Environment Temperature (Best Print Quality)

Operating Environment Humidity (Best Print Quality)

Power Consumption (Operating/ Standby/ Sleep mode/ Off)

Machine Noise (Operating)

Machine Dimensions

Machine Weight

As for Argentina and Chile, refer to Asia/Oceania.

As for India, refer to China. As for Taiwan, refer to US area

DCP-J772DW DCP-J774DW

MFC-J690DW

N/A 14/2.5/0.8/0.2 W 17/3/0.8/0.2 W

N/A 15/3/1/0.4 W

MFC-J805DW MFC-J815DW

N/A

W435 x D341

x H195 mm

MFC-J805DW:

MFC-J805DW

XL/J815DW

XL: 9.2/20.3

DCP-J1100DW DCP-T310 DCP-T510W DCP-T710W

10-35 (20-33) degrees centigrade 50-95 (68-91.4) degree fahrenheit

20-80 (20-80) %

50 dB (A)

N/A

9.0/19.8 (kg/lbs)

(kg/lbs)

W435 x D341 x

H195 mm

MFC-J890DW MFC-J895DW

10-35 (20-33) degrees centigrade

50-95 (68-91.4) degree fahrenheit

20-80 (20-80) %

17/3.5/1.2/0.2

N/A 16/3.5/1.4/0.4 W

50 dB (A)

W400 x D341

x H172 mm

US area: 8.2/

18.1 (kg/lbs) Except for US area: 8.3/18.3

(kg/lbs)

W435 x D380 x H159 mm

MFC-J1300DW

N/A

20/4/1.3/0.2

20/4/1.3/0.2 W16/3.5/1.1/0.2 W16/3.5/1.2/0.2

8.8/19.4 (kg/lbs)

MFC-J995DW

N/A

W435 x D341 x H195 mm

MFC-J995DW:

8.7/19.2 (kg/lbs)

MFC-J995DW

XL: 8.8/19.4

(kg/lbs)

MFC-T810W

15/3/1.1/0.2 W16/3.5/1.2/0.2

N/A

W435 x D380

x H195 mm

8.7/19.2 (kg/lbs)

W435 x D380 x

H195 mm

MFC-T910DW

16/3.5/1.2/0.2

W435 x D439

x H195 mm

9.8/21.6 (kg/lbs)

1-9

Confidential

2FAX

Model DCP-J572DW

Modem Speed (bps)

Transmission Speed

ITU-T Group

Document (Send/ Receive)

COLOR FAX

Memory (Send/ Receive)

Model

Modem Speed (bps) 14,400 (FAX)

Transmission Speed

ITU-T Group

Document (Send/ Receive)

COLOR FAX

Memory (Send/ Receive)

MFC-J491DW MFC-J497DW

DCP-J772DW DCP-J774DW

MFC-J690DW

DCP-J1100DW DCP-T310 DCP-T510W DCP-T710W

N/A

MFC-J805DW MFC-J815DW

Yes /Ye s (I TU -T c ol or FA X)

MFC-J890DW MFC-J895DW

Approx.7 sec (ITU-T Test Chart #1, MMR)

N/A

MFC-J995DW

MFC-J1300DW

MFC-T810W

MFC-T910DW

N/A

1-10

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3 PRINTER

Model DCP-J572DW

Print Speed ESAT (mono/color) (based on ISO/IEC

24734)

Draft Print Speed (mono/color) *Paper feeding time is included.

Resolution (horizontal x vertical)

Auto Duplex Print Yes (up to A4/LTR)

Model

Print Speed ESAT (mono/color) (based on ISO/IEC

24734)

Draft Print Speed (mono/color) *Paper feeding time is included.

Resolution (horizontal x vertical)

Auto Duplex Print Yes (up to A4/LTR)

12/6 ipm 12/10 ipm 12/6 ipm 12/10 ipm

27/10 ppm 27/23 ppm 27/10 ppm 27/23 ppm

Windows: up to

1,200 x 6,000 dpi

Macintosh: up to

1,200 x 3,600 dpi

MFC-J491DW MFC-J497DW

12/6 ipm 12/10 ipm 12/6 ipm 12/10 ipm

27/10 ppm 27/23 ppm 27/10 ppm 27/23 ppm

Windows: up

to 1,200 x

6,000 dpi

Macintosh: up

to 1,200 x

3,600 dpi

DCP-J772DW DCP-J774DW

MFC-J690DW

up to 1,200 x

6,000 dpi

DCP-J1100DW DCP-T310 DCP-T510W DCP-T710W

up to 1,200 x 6,000 dpi

MFC-J805DW MFC-J815DW

Windows: up

to 1,200 x

6,000 dpi

Macintosh: up

to 1,200 x

3,600 dpi

MFC-J890DW MFC-J895DW

Windows: up to 1,200 x 6,000 dpi

Macintosh: up to 1,200 x 3,600 dpi

N/A

MFC-J995DW

MFC-J1300DW

up to 1,200 x 6,000 dpi

up to 1,200 x 6,000

MFC-T810W

N/A

dpi

MFC-T910DW

Yes (up to A4/

LTR)

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4COPY

Model DCP-J572DW

Copy Speed ESAT (based on ISO/IEC

24735) (mono/color) *This spec is for ADF model only.

Copy Speed sESAT (based on ISO/IEC

29183) (mono/color) *This spec is for non-ADF model only.

Copy Speed FCOT (based on ISO/IEC 24735 Anex D) (mono/color)

Mono

Resolution (horizontal x vertical)

Color

Auto Duplex Copy

Model

Copy Speed ESAT (based on ISO/IEC

24735) (mono/color) *This spec is for ADF model only.

Copy Speed sESAT (based on ISO/IEC

29183) (mono/color) *This spec is for non-ADF model only.

Copy Speed FCOT (based on ISO/IEC 24735 Anex D) (mono/color)

Mono

Resolution (horizontal x vertical)

Color

Auto Duplex Copy

DCP-J772DW DCP-J774DW

N/A 6/6 ipm N/A

5.6/2.7 ipm 5.6/5.6 ipm

24/33 sec 24/24 sec 13/14 sec 24/33 sec 24/24 sec

Print: Max. 1,200 x

1,200 dpi

Scan: Max. 1,200 x

1,200 dpi

Print: Max. 1,200 x

1,200 dpi

Scan: Max. 1,200 x

600 dpi

MFC-J491DW MFC-J497DW

6/3 ipm

24/33 sec 24/24 sec 24/33 sec

Print: Max.

1,200 x 1,200

dpi

Scan: Max.

1,200 x 1,200

dpi

Print: Max.

1,200 x 1,200

dpi Scan: Max. 1,200 x 600

dpi

MFC-J690DW

1,200 x 2,400

1,200 x 1,200

1,200 x 2,400

1,200 x 600

Print: Max. 1,200 x 2,400 dpi Scan: Max. 1,200 x 1,200 dpi

Print: Max. 1,200 x 2,400 dpi

Scan: Max. 1,200 x 600 dpi

MFC-J805DW MFC-J815DW

6/6 ipm

Print: Max.

dpi

Scan: Max.

dpi

Print: Max.

dpi

Scan: Max.

dpi

Print: Max.

1,200 x 1,200

Scan: Max.

1,200 x 1,200

Print: Max.

1,200 x 1,200

Scan: Max.

1,200 x 600

DCP-J1100DW DCP-T310 DCP-T510W DCP-T710W

N/A 5.6/2.7 ipm

Print: Max. 1,200 x 1,200 dpi

Scan: Max. 1,200 x 1,200 dpi

Print: Max. 1,200 x 1,200 dpi

Scan: Max. 1,200 x 600 dpi

N/A

MFC-J890DW MFC-J895DW

6/3 ipm 6/6 ipm

24/24 sec

dpi

MFC-J995DW

N/A

MFC-J1300DW

13/14 sec 24/24 sec

Print: Max. 1,200 x 2,400 dpi

Scan: Max. 1,200 x 1,200 dpi

Print: Max. 1,200 x 2,400 dpi

Scan: Max. 1,200 x 600 dpi

MFC-T810W

1,200 x 2,400 dpi

1,200 x 1,200 dpi

1,200 x 2,400 dpi

1,200 x 600 dpi

6/6 ipm

N/A

Print: Max.

Scan: Max.

Print: Max.

Scan: Max.

MFC-T910DW

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5 SCANNER

Model DCP-J572DW

Scan speed (Mono/Color) *@100 dpi

FB: 1,200 x 2,400 dpi

MFC-J491DW MFC-J497DW

Model

Optical

Interp olated

Optical

Interp olated

Resolution (horizontal x vertical)

Scan speed (Mono/Color) *@100 dpi

Resolution (horizontal x vertical)

6 SOFTWARE

DCP-J772DW DCP-J774DW

ADF: N/A

MFC-J690DW

DCP-J1100DW DCP-T310 DCP-T510W DCP-T710W

A4: 3.35 sec/4.38 sec

LTR: 3.15 sec/4.12 sec

FB: 1,200 x 2,400

dpi

ADF: 1,200 x 600

dpi

For Windows 7/ 8/ 10, up to 19,200 x 19,200 dpi with Scanner Utility

MFC-J805DW MFC-J815DW

For Windows 7/ 8/ 10, up to 19,200 x 19,200 dpi with Scanner Utility

MFC-J890DW MFC-J895DW

A4: 3.35 sec/4.38 sec

LTR: 3.15 sec/4.12 sec

FB: 1,200 x 2,400 dpi ADF: 1,200 x 600 dpi

FB: 1,200 x 2,400 dpi

MFC-J995DW

ADF: N/A

MFC-J1300DW

MFC-T810W

FB: 1,200 x 2,400

dpi

ADF: 1,200 x 600

dpi

MFC-T910DW

Model DCP-J572DW

Driver Support OS Vers ion

Windows

Macintosh

Model

Windows

Macintosh

DCP-J772DW DCP-J774DW

Windows Server 2008/2008 R2/2012/2012 R2/2016

OS X v10.11.6,

macOS v10.12.x/

10.13.x

MFC-J491DW MFC-J497DW

OS X

v10.11.6,

macOS

v10.12.x/

10.13.x

Windows 7/8/8.1/10

OS X v10.10.5/

10.11.x, macOS v10.12.x

MFC-J690DW

OS X

v10.11.6,

macOS

v10.12.x/

10.13.x

(for US area)

OS X

v10.10.5/

10.11.x, macOS

v10.12.x

(except for

US area)

MFC-J805DW MFC-J815DW

v10.12.6/

DCP-J1100DW DCP-T310 DCP-T510W DCP-T710W

Windows Server 2008/2008 R2/2012/2012 R2/2016

macOS

10.13.x/

10.14.x

MFC-J890DW MFC-J895DW

Windows 7/8/8.1/10

OS X

v10.11.6,

macOS

v10.12.x/

10.13.x

(for US area)

OS X

v10.10.5/

10.11.x, macOS

v10.12.x

(except for

US area)

Windows

7/8/8.1/10

OS X v10.11.6, macOS v10.12.x/10.13.x

MFC-J995DW

MFC-J1300DW

OS X v10.11.6, macOS v10.12.x/10.13.x

Windows 7/8/8.1/10

Windows Server 2008/2008 R2/2012/

2012 R2/2016

MFC-T810W

MFC-T910DW

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7NETWORK

7.1 Network

Model All models

Internet FAX (Firmware)(versionT

37)

7.2 Wired

N/A

Model DCP-J572DW

Model Name (Ethernet)

Network Connection (Ethernet)

Model

Model Name (Ethernet)

Network Connection (Ethernet)

MFC-J491DW MFC-J497DW

DCP-J772DW DCP-J774DW

MFC-J690DW

N/A

MFC-J805DW MFC-J815DW

DCP-J1100DW DCP-T310 DCP-T510W DCP-T710W

N/A

MFC-J890DW MFC-J895DW

Embedded

(NC-400h)

MFC-J995DW

Ethernet 10/100BASE-TX Auto Negotiation

MFC-J1300DW

Embedded (NC-420h)

MFC-T810W

Embedded (NC-400h)

MFC-T910DW

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7.3 Wireless

Model DCP-J572DW

Model Name (Wireless)

Network Connection (Wireless)

Wireless Security

AOSS

Setup Support Utility

Model Name (Wireless)

Network Connection (Wireless)

Wireless Security

Setup Support Utility

WPS (Wi-Fi Protected Setup)

Model

AOSS

WPS (Wi-Fi Protected Setup)

DCP-J772DW DCP-J774DW

Embedded (NC-410w)

IEEE 802.11 b/g/n (Infrastructure)

IEEE 802.11 g/n (Wi-Fi Direct)

SSID (32 chr), WEP 64/128bit,

WPA-PSK (TKIP/AES),

WPA2-PSK (TKIP/AES)

**NO LEAP**"

Yes

MFC-J491DW MFC-J497DW

MFC-J690DW

Embedded (NC-410w) Embedded (NC-430w) Embedded (NC-410w)

SSID (32 chr), WEP 64/128bit,

WPA-PSK (TKIP/AES), WPA2-PSK (TKIP/AES)

MFC-J805DW MFC-J815DW

**NO LEAP**"

DCP-J1100DW DCP-T310 DCP-T510W DCP-T710W

Embedded (NC-430w)

SSID (32 chr),

WEP 64/128bit,

WPA-PSK

(TKIP/AES),

WPA2-PSK (TKIP/AES)

N/A

MFC-J890DW MFC-J895DW

IEEE 802.11 b/g/n (Infrastructure)

IEEE 802.11 g/n (Wi-Fi Direct)

N/A

Yes

N/A

N/A Yes

MFC-J995DW

SSID (32 chr), WEP 64/

128bit, WPA-PSK (TKIP/

WPA2-PSK (TKIP/AES)

IEEE 802.11 b/g/n (Infrastructure)

MFC-J1300DW

AES),

Embedded (NC-410w)

IEEE 802.11 g/n (Wi-Fi Direct)

SSID (32 chr), WEP 64/128bit,

WPA-PSK (TKIP/AES),

WPA2-PSK (TKIP/AES)

**NO LEAP**"

MFC-T810W

SSID (32 chr), WEP 64/

128bit, WPA-PSK (TKIP/

WPA2-PSK (TKIP/AES)

MFC-T910DW

AES),

**NO LEAP**"

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8 SUPPLIES/OPTIONS

Model DCP-J572DW

Bundled Cartridge (BK/CL)

Supply Standard

Ink Cartridge Yield @ ISO pattern (Pages)

Ink Bottle Yield @ ISO pattern (Pages)

Storage Condition of Ink Cartridge

Cartridge (BK/CL)

Supply High Yield Cartridge (BK/CL)

Supply Super High Yield Cartridge (BK/CL)

Bundled Bottle (BK/CL)

Supply High Yield Bottle (BK/CL)

DCP-J772DW DCP-J774DW

200/200

400/400 3,000/1,500

N/A

N/A 6,175/4,500

N/A

* Storage condition at the temperature of 40 to 50°C and the humidity of 80 to 95%: Up to 5 days

* Storage condition at the temperature of 40 to 60°C and the humidity of Non control condition: Up to 5 days

DCP-J1100DW DCP-T310 DCP-T510W DCP-T710W

Europe: 5,400/

4,000

Asia: 2,250/1,125

N/A

Europe: 6,000/

5,000

Asia: N/A

(Temperature) Normal condition: -20 to 40°C

(Humidity) Normal condition: 20 to 80%

N/A

6,500/5,000

Model

Bundled Cartridge (BK/CL)

Ink Cartridge Yield @ ISO pattern (Pages)

Ink Bottle Yield @ ISO pattern (Pages)

Storage Condition of Ink Cartridge

Supply Standard Cartridge (BK/CL)

Supply High Yield Cartridge (BK/CL)

Supply Super High Yield Cartridge (BK/CL)

Bundled Bottle (BK/CL)

Supply High Yield Bottle (BK/CL)

MFC-J491DW MFC-J497DW

MFC-J690DW

200/200

400/400 3,000/1,500 400/400 3,000/1,500

N/A 6,000/5,000 N/A 6,000/5,000

* Storage condition at the temperature of 40 to 50°C and the humidity of 80 to 95%: Up to 5 days

* Storage condition at the temperature of 40 to 60°C and the humidity of Non control condition: Up to 5 days

MFC-J805DW MFC-J815DW

MFC-J805DW:

2,250/1,125

MFC-J805DW

XL: 5,100/3,750

MFC-J815DW

XL: 3,500/3,000

N/A

MFC-J890DW MFC-J895DW

200/200

N/A 6,175/4,500

N/A 6,500/5,000

(Temperature) Normal condition: -20 to 40°C

(Humidity) Normal condition: 20 to 80%

MFC-J995DW

MFC-J995DW:

2,250/1,125

MFC-J995DW

XL: 5,100/

3,750

MFC-J1300DW

Europe: 5,400/4,000 Asia: 2,250/

1,125

Europe: 6,000/5,000

Asia: N/A

MFC-T810W

N/A

MFC-T910DW

N/A

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9 SERVICE INFORMATION

Model DCP-J572DW

Monthly Volume Up to 2,500 pages Up to 5,000 pages Up to 2,500 pages

Machine Life 30,000 pages or 3 years

MTBF (Mean Time Between Failures)

MTTR (Mean Time To Be Repaired)

Model

Monthly Volume Up to 2,500 pages

Machine Life 30,000 pages or 3 years 50,000 pages or 5 years

MTBF (Mean Time Between Failures)

MTTR (Mean Time To Be Repaired)

MFC-J491DW MFC-J497DW

DCP-J772DW DCP-J774DW

MFC-J690DW

MFC-J805DW MFC-J815DW

Up to 5,000

pages

DCP-J1100DW DCP-T310 DCP-T510W DCP-T710W

50,000 pages or

5 years

4,000 hours

30 minutes

MFC-J890DW MFC-J895DW

Up to 2,500

pages

4,000 hours

30 minutes

30,000 pages or 3 years

MFC-J995DW

Up to 5,000 pages Up to 2,500 pages

MFC-J1300DW

MFC-T810W

50,000 pages or

5 years

MFC-T910DW

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10 PAPER

10.1 Paper

Paper type and size for each operation

Paper Type Paper Size Usage

Fax Copy Photo

Capture

Cut-Sheet Letter

A4 8.3 x 11.7 in. (210 x 297 mm) Yes Yes Yes Yes

Legal Mexico Legal India Legal

Folio

16K Executive 7 1/4 x 10 1/2 in. (184 x 267 mm) -- Yes 1-- Yes

JIS B5

JIS B6 A5 5.8 x 8.3 in. (148 x 210 mm) -- Yes -- Yes A6 4.1x 5.8 in. (105 x 148 mm) -- -- -- Yes

Cards Photo 4 x 6 in. (10 x 15 cm) -- Yes Yes Yes

Photo L 3 1/2 x 5 in. (89 x 127 mm) -- -- -- Yes Photo 2L 5 x 7 in. (13 x 18 cm) -- -- Yes Yes Index Card 5 x 8 in. (127 x 203 mm) -- -- -- Yes

Envelopes C5 Envelope 6.4 x 9 in. (162 x 229 mm) -- -- -- Yes

DL Envelope 4.3 x 8.7 in. (110 x 220 mm) -- -- -- Yes COM-10 4 1/8 x 9 1/2 in. (105 x 241 mm) -- -- -- Yes Monarch 3 7/8 x 7 1/2 in. (98 x 191 mm) -- -- -- Yes

Supported only in some countries.

8 1/2 x 11 in. (215.9 x 279.4 mm)

Yes Ye s Ye s Yes

8 1/2 x 14 in. (215.9 x 355.6 mm) Yes Yes -- Yes

8.5 x 13.38 in. (215.9 x 339.85 mm) Yes Yes -- Yes

8.46 x 13.58 in. (215 x 345 mm) Yes Yes -- Yes 8 1/2 x 13 in. (215.9 x 330.2 mm) Yes Yes -- Yes

7.7 x 10.6 in. (195 x 270 mm) -- -- -- Yes

7.2 x 10.1 in. (182 x 257 mm) -- -- -- Yes

5.0 x 7.2 in. (128 x 182 mm) -- -- -- Yes

Printer

Paper weight and thickness

Paper Type Weight Thickness

Cut-Sheet Plain Paper,

17 to 32 lb (64 to 120 g/m

Recycled Paper Inkjet Paper 17 to 53 lb (64 to 200 g/m Glossy Paper

Cards Photo Card

Index Card

1 2

Up to 58 lb (Up to 220 g/m2) Up to 10 mil (Up to 0.25 mm) Up to 58 lb (Up to 220 g/m2) Up to 10 mil (Up to 0.25 mm) Up to 32 lb (Up to 120 g/m2) Up to 6 mil (Up to 0.15 mm)

Envelopes 20 to 25 lb (80 to 95 g/m

BP71 69 lb (260 g/m2) paper is especially designed for Brother inkjet machines.

Up to 79 lb (Up to 300 g/m2) for Manual Feed Slot.

) 3 to 6 mil (0.08 to 0.15 mm)

) 3 to 10 mil (0.08 to 0.25 mm)

) Up to 20 mil (Up to 0.52 mm)

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Paper capacity of the paper trays

Paper size

Paper Tray A4, Letter,16K, Legal, Mexico

Legal, India Legal, Folio, Executive, B5 (JIS), A5, B6 (JIS), A6, Envelopes (C5, Com-10, DL, Monarch), Photo (4" x 6")/(10 x 15 cm), Photo 2L (5" x 7")/(13 x 18 cm), Index card (5" x 8")/(13 x 20 cm)

Photo Tray Photo, Photo L Plain Paper, Recycled Paper,

Manual Feed Slot A4, Letter, 16K, Legal, Mexico

Legal, India Legal, Folio, Executive, B5 (JIS), A5, B6 (JIS), A6, Envelopes (C5, Com-10, DL, Monarch), Photo (10 x 15 cm), Photo L (9 x 13 cm), Photo 2L (13 x 18 cm), Index card (13 x 20 cm)

MP tray

A4, Letter, 16K, Legal, Mexico Legal, India Legal, Folio, Executive, B5 (JIS), A5, B6 (JIS), A6, Envelopes (C5, Com-10, DL, Monarch), Photo (10 x 15 cm), Photo L (9 x 13 cm), Photo 2L (13 x 18 cm), Index card (13 x 20 cm)

Legal, Mexico Legal, India Legal, Folio, 16K, B5 (JIS) and B6 (JIS) size paper are supported only in some countries.

When using plain paper 20 lb (80 g/m2).

We recommend using MP tray for glossy paper.

DCP-J572DW/J772DW/J774DW, MFC-J491DW/J497DW/J690DW

DCP-J1100DW/T310/T510W/T710W,

MFC-J805DW/J815DW/J890DW/J895DW/J995DW/J1300DW/T810W/T910DW

Except MFC-J805DW/J815DW/J995DW

MFC-J805DW/J815DW/J995DW

Paper types

No. of sheets

Plain Paper, Recycled Paper 100

150

2 4 2 5

Inkjet Paper 20 Glossy Paper, Photo 20

6 7

Index Card 30

Envelopes 10

20 Inkjet Paper, Glossy Paper, Photo

Plain Paper, Inkjet Paper,

1 Glossy Paper, Recycled Paper, Photo and Envelopes

Plain Paper, Recycled Paper

80 (Up to A4/

Letter)

1 (Over A4/

Letter) Inkjet Paper, Glossy Paper,

Photo and Envelopes

20 (Up to A4/

Letter)

1 (Over A4/

Letter)

Recommended print media

Brother paper

Paper Type Item Premium Plus Glossy Photo Letter BP71GLTR 4" x 6" BP71GP20 A4 Plain BP60PA A4 Glossy Photo BP71GA4 A4 Inkjet (Matte) BP60MA 10 x 15 cm Glossy Photo BP71GP

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Handle and Use Print Media

Self-adhesive Double flaps

 Store paper in its original packaging and keep it sealed. Keep the paper flat and away from

moisture, direct sunlight and heat.

 Avoid touching the shiny (coated) side of the photo paper.

 Some envelope sizes require to set margins in the application. Make sure to do a test print

first before printing many envelopes.

IMPORTANT

DO NOT use the following kinds of paper:

• Damaged, curled, wrinkled, or irregularly shaped

1: 0.08 in. (2 mm) or greater curl may cause jams to occur.

• Extremely shiny or highly textured

• Paper that cannot be arranged uniformly when stacked

• Paper made with a short grain

DO NOT use envelopes that:

• Are loosely constructed

• Have windows

• Are embossed (have raised writing on them)

• Have clasps or staples

• Are pre-printed on the inside

• Are self-adhesive

• Have double flaps

Paper capacity of the output paper tray cover

Up to 50 sheets of 20 lb (80 g/m²) Plain Paper.

• For glossy paper, remove printed pages from the output paper tray immediately after they exit the machine to avoid smudging.

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10.2 Printable Area

Cut-Sheet Paper Envelopes

The unprintable area depends on the settings in the application you are using. The figures below show the unprintable areas on cut-sheet paper and envelopes. The machine can print in the shaded areas of cut-sheet paper only when the Borderless print feature is available and turned on.

Top (1) Left (2) Bottom (3) Right (4) Cut-Sheet Envelopes

0.12 in. (3 mm) 0.12 in. (3 mm) 0.12 in. (3 mm) 0.12 in. (3 mm)

0.47 in. (12 mm) 0.12 in. (3 mm) 0.47 in. (12 mm) 0.12 in. (3 mm)

NOTE

• The Borderless print feature is not available for envelopes and 2-sided printing and some paper sizes, such as Legal and Executive.

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CHAPTER 2 TROUBLESHOOTING

1 INTRODUCTION

This section describes the troubleshooting procedures that the service personnel needs to follow if an error or malfunction occurs in this machine. It is difficult to anticipate all of the possible problems that may occur in future and determine the appropriate troubleshooting procedures so this section covers typical cases and recovery procedures. These cases do not cover everything. However, they can help the service personnel pinpoint malfunctioning parts and serve as a reference during repair.

1.1 Precautions

Instructions described in "Precautions for Troubleshooting and/or Disassembly/Assembly" must be followed when assembling or disassembling the machine during troubleshooting. (Refer to

page xix)

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Confidential

1.2 Initial Check

WARNING

Before proceeding with the repair, verify the following:

n Environmental conditions

(1) The machine is placed on a flat, firm surface.

(2) The machine is used in clean environment with temperature of 10 to 35 degree-C and

humidity of 20 to 80%.

(3) The machine is not exposed to direct sunlight, excessive heat, moisture, or dust.

(4) The machine is carried horizontally when it is relocated.

n Power requirements

(1) The power supply specified on the rating plate on the machine is used. That voltage

fluctuations are within ±10% of the rated voltage.

(2) All cables and harnesses are firmly connected.

(3) The fuses are not blown.

n Recording paper

(1) A recommended type of recording paper is being used.

(Refer to Chapter 1 "10.1 Paper")

(2) The recording paper is not dampened.

(3) An oblique paper or acidic paper is not used.

n Consumables

(1) The ink cartridges (4 colors) are properly set, or ink is properly refilled.

n Head/carriage unit

(1) The purge operation (Maintenance mode 76) is repeated several times.

(Refer to Chapter 5, Section 1.4.28)

n Others

(1) Low temperature

Since a low temperature environment puts stress on each operation, the motor may not function normally. In this case, increase the room temperature.

n Cleaning

Use a soft, dry lint-free cloth.

WARNING

When cleaning the machine, do not use flammable sprays and solvents such as alcohol, benzene, and paint thinners. Also, do not use these materials near the machine.

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2OVERVIEW

Document scanning position actuator

ADF document support

Document detection actuator

CIS unit

Document feed roller 1

Document separate roller

Document feed roller 2

ADF separation pad

Document pick-up roller

Paper ejection roller

Switchback roller

Paper tray detection actuator

Duplex paper feed roller

Paper pull-in roller

Bank ASSY

Head/carriage unit

Registration actuator

Manual feed slot

(Front) (Rear)

Paper feed roller

2.1 Cross-section Drawings

2.1.1 Document scanning

2.1.2 Printer part

< Model with manual feed slot >

Fig. 2-1

Fig. 2-2

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Confidential

< Model with MP tray >

Paper ejection roller

Switchback roller

Paper feed roller

Head/carriage unit

Registration actuator

MP paper detection actuator

Paper pull-in roller

Duplex paper feed roller

Paper tray detection actuator

(Front)

MP paper pull-in roller

Bank ASSY

(Rear)

Fig. 2-3

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2.2 Document Feeding/Recording Paper Feeding path

Document feeding path during ADF scanning

The scanning side is set face-down

Recording paper feeding from the manual feed slot

Recording paper feeding path during duplex-printing

Recording paper feeding from the paper tray

(Front) (Rear)

2.2.1 Document feeding path

Fig. 2-4

2.2.2 Recording paper feeding path

< Model with manual feed slot >

Fig. 2-5

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Confidential

< Model with MP tray >

(Front) (Rear)

Recording paper feeding path during duplex-printing

Recording paper feeding from the paper tray

Recording paper feeding from the MP tray

Fig. 2-6

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2.3 Function of Each Sensor/Roller

■ Document scanning

Part Name Function

Document detection actuator This detects whether documents are loaded on the

document tray.

Document pick-up roller This pulls documents loaded in the document tray.

Document separate roller, ADF separation pad

Document feed roller 1 This feeds a document to the CIS unit.

Document scanning position actuator This detects the leading edge of document pages,

Document feed roller 2

This separates documents sent through the document pick-up roller into individual sheets.

indicating the scanning start position. This detects paper jamming in the ADF.

This ejects the scanned document to ADF ejection tray support.

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■ Printing part

Part Name Function

Paper pull-in roller This feeds the recording paper from the paper tray to the

paper feed roller. After the leading edge of the recording paper is detected by the registration actuator, this roller pushes the recording paper against the reverse-rotating paper feed roller and correct the inclination of the paper.

Registration actuator This detects the leading edge of the recording paper and

controls the print start position. This detects the leading/trailing edge of the recording paper and determines the paper size. This detects paper jamming in the rear. This detects whether the recording paper is set in the case of manual feed slot printing.

Paper feed roller This reverses the rotation when correcting inclination of the

paper with the paper feed roller and the duplex paper feed roller. It feeds the recording paper to the printing start position after correction.

Paper tray detection actuator This detects whether the paper tray is set.

Paper ejection roller This feeds printed recording paper to the switchback roller.

Switchback roller This ejects the recording paper to the output paper tray.

During duplex-printing, the roller rotates in reverse once the recording paper has been fed some after the front side has been printed to feed it to the duplex-printing path.

Duplex paper feed roller During duplex-printing, this feeds the recording paper that

are fed in the duplex paper path to the paper feed roller. After the registration actuator detects the leading edge of the paper, it pushes the recording paper against the reverse-rotating paper feed roller, and correct inclination of the paper.

MP paper pull-in roller This feeds the recording paper from the MP tray to the

paper feed roller. After the registration actuator detects the leading edge of the paper, it pushes the recording paper against the reverse-rotating paper feed roller, and correct inclination of the paper.

MP paper detection actuator This detects whether the recording paper are set on the

MP tray.

2-8

Confidential

2.4 Block Diagram

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2-9

Confidential

2.5 Components

a2_401

Harness cover

Upper cover

Control panel ASSY

Document scanner unit

ADF unit

Scanner cover support

Jam clear cover

Carriage PCB ASSY

Ink refill ASSY (for Ink cartridge model)

Ink absorber box (for Regular Ink cartridge model)

Ink cartridge cover sensor ASSY

Wireless LAN PCB ASSY

Main PCB frame

Ink cartridge cover

Inner media module cover

Paper tray ASSY

Lower power supply frame

Power supply PCB ASSY

Lower cover

Registration sensor PCB ASSY

PF encoder sensor PCB ASSY

Scanner cover damper

Maintenance unit

Front cover

Front center cover

Modem PCB ASSY

Bank ASSY

Manual feed slot ASSY

Flushing base

PF encoder/registration sensor harness ASSY

Platen ASSY

Main PCB

Tube support plate

CR frame

Paper feed roller

Paper feed motor frame ASSY

CR guide rail

Main PCB shield

Document scanner sensor

MP tray ASSY

Ink refill ASSY (for Ink tank model)

Tank case ASSY

Ink absorber box (for Ink tank model/ Simple Ink cartridge model)

Head/carriage unit

Fig. 2-8

2-10

Confidential

3 ERROR INDICATION

To help the user or the service personnel promptly locate the cause of a problem (if any), the machine incorporates the self-diagnostic functions which display error messages for equipment errors.

3.1 Error Code

Error

Code

1300 Defective during duplex-printing

Registration sensor detects paper feed condition at out of specified timing during switchback.

1500 Paper jam during duplex ejecting

Recording paper is not able to be ejected since it is longer than 840 mm when ejecting the paper. (The registration sensor stays in the paper feeding condition during ejecting.)

1700 Recording paper size error (duplex-printing/duplex-copying)

- The paper width detected by the paper width sensor or the paper length detected by the registration sensor was not suitable for duplex printing.

1800 Paper jam during duplex-printing

Registration sensor does not detect paper feed within specified pulse numbers in the second side paper re-feed.

2000 Cannot identify a black ink cartridge.

The ink cartridge detection sensor and the ink remaining sensor are detecting.

2001 Cannot identify a yellow ink cartridge.

The ink cartridge detection sensor and the ink remaining sensor are detecting.

2002 Cannot identify a cyan ink cartridge.

The ink cartridge detection sensor and the ink remaining sensor are detecting.

2003 Cannot identify a magenta ink cartridge.

The ink cartridge detection sensor and the ink remaining sensor are detecting.

2100 Black ink cartridge side IC chip relation defective

- Detecting setting wrong color

2101 Yellow ink cartridge side IC chip relation defective

- Detecting setting wrong color

2102 Cyan ink cartridge side IC chip relation defective

- Detecting setting wrong color

2103 Magenta ink cartridge side IC chip relation defective

- Detecting setting wrong color

2200 Black ink cartridge side IC chip relation defective

- It is judged as incompatible ink cartridge is loaded.

2201 Yellow ink cartridge side IC chip relation defective

- It is judged as incompatible ink cartridge is loaded.

2202 Cyan ink cartridge side IC chip relation defective

- It is judged as incompatible ink cartridge is loaded.

Contents

Refer to

page:

2-24

2-25

2-26

2-27

2-11

Confidential

Error

Code

Contents

Refer to

page:

2203 Magenta ink cartridge side IC chip relation defective

- It is judged as incompatible ink cartridge is loaded.

2300 Black ink cartridge side IC chip relation defective

- It is judged as optional ink cartridge has been loaded before the initial installation is started.

2301 Yellow ink cartridge side IC chip relation defective

- It is judged as optional ink cartridge has been loaded before the initial installation is started.

2302 Cyan ink cartridge side IC chip relation defective

- It is judged as optional ink cartridge has been loaded before the initial installation is started.

2303 Magenta ink cartridge side IC chip relation defective

- It is judged as optional ink cartridge has been loaded before the initial installation is started.

2400 Black ink cartridge side IC chip relation defective

- Identification no match

- Judging as incompatible ink cartridge

2401 Yellow ink cartridge side IC chip relation defective

- Identification no match

- Judging as incompatible ink cartridge

2402 Cyan ink cartridge side IC chip relation defective

- Identification no match

- Judging as incompatible ink cartridge

2403 Magenta ink cartridge side IC chip relation defective

- Identification no match

- Judging as incompatible ink cartridge

2500

2501

2502

2503

Cannot communicate with b

Cannot communicate with y

Cannot communicate with

ellow

cyan

Cannot communicate with m

lack

ink cartridge IC chip (ink cartridge side.)

agenta

ink cartridge IC chip (ink cartridge side.)

2600 Black ink cartridge reaches its replacement period.

Black ink reaches its refill period. After judging as no ink by the ink remaining sensor, ink discharged for specified times.

2601 Yellow ink cartridge reaches its replacement period.

After judging as no ink by the ink remaining sensor, ink discharged for specified times.

2602 Cyan ink cartridge reaches its replacement period.

After judging as no ink by the ink remaining sensor, ink discharged for specified times.

2603 Magenta ink cartridge reaches its replacement period.

After judging as no ink by the ink remaining sensor, ink discharged for specified times.

2700 Black ink cartridge will reach its replacement period soon.

Black ink will reach its refill period soon. After judging as no ink by the ink remaining sensor, ink discharged for less than specified times.

2-27

2-28

2-29

2-12

Confidential

Error

Code

Contents

Refer to

page:

2A00 No black ink cartridge loaded.

2-30

Detected by the ink cartridge detection sensor.

2A01 No yellow ink cartridge loaded.

2-30

Detected by the ink cartridge detection sensor.

2A02 No cyan ink cartridge loaded.

2-30

Detected by the ink cartridge detection sensor.

2A03 No magenta ink cartridge loaded.

2-30

Detected by the ink cartridge detection sensor.

2B00 Black ink cartridge ink remaining counter error 2-30

2B01 Yellow ink cartridge ink remaining counter error 2-30

2B02 Cyan ink cartridge ink remaining counter error 2-30

2B03 Magenta ink cartridge ink remaining counter error 2-30

2E00 Cannot communicate with ink cartridge IC chip (machine body side.) 2-30

2F00 Ink cartridge cover sensor detects opened cover state. 2-31

3000 Carriage does not move.

2-31

Detected by the CR encoder sensor.

3100 Carriage cannot detect origin.

2-32

Detected by the CR encoder sensor.

3200 Head capping is unable. 2-32

3500 Abnormal stop of head/carriage unit being driven

2-33

Causes other than paper jam when ink is not discharging

3800 Abnormal stop of head/carriage unit being driven

2-33

Caused by paper jam when ink is not discharging

3B00 Abnormal stop of head/carriage unit being driven

2-33

Causes other than paper jam when ink is discharging

3C00 Abnormal stop of head/carriage unit being driven

2-34

Caused by paper jam when ink is discharging

3E00 Defective occurs in the carriage motor and paper feed motor. 2-34

3F00 Carriage motor cannot stop. 2-35

4000 Casing internal thermistor defective

2-35

Casing internal thermistor detects -20 degree-C or less, or 80 degree-C or more when power is ON.

4200 Head voltage does not turn OFF. 2-35

4300 Head thermistor defective

2-36

Head thermistor detects -20 degree-C or less, or 80 degree-C or more when power is ON.

4400

Head driver IC detects abnormal temperature during operation or stand-by.

2-36

4600 Purge count or flushing count overflown. 2-36

4800 Head flat cable detected to be not correctly inserted. 2-37

4900 Head voltage does not raise. 2-37

4C00 ASIC thermistor error

2-38

The ASIC thermistor detected a temperature of -21°C or less, or 125°C or greater, when the machine was turned on.

2-13

Confidential

Error

Code

Contents

Refer to

page:

4C01 Compound IC thermistor error

2-38

The compound IC thermistor detected a temperature of -21°C or less, or 125°C or greater, when the machine was turned on.

4E00 Head voltage remains ON and does not turn OFF even after 15 minutes

2-38

have passed.

4F00 Head voltage drops too quick. 2-38

5000 The purge cam switch is not switching ON/OFF. 2-39

5200 Failed to detect the origin of the purge cam. 2-39

5A00 Abnormal stop of purge cam being driven 2-39

5B00 Pump of maintenance unit stopped abnormally during exhaustion/

2-39

suction.

5D00 Excessive current protection activated for the head driver IC during purge

2-39

cam operation.

5E00 Excessive current protection activated for the head driver IC during pump

2-39

operation.

6700 Paper tray detection sensor detects no paper tray state. 2-39

7500 Cap cam cannot shift to head capping position. 2-40

7600 Cap cam cannot shift to head uncapping position. 2-40

7E00 Head property information not input. 2-40

8000 Paper size error (during FAX/list printing) (Only the models without MP

2-41

tray) The paper width sensor detects that the size of the loaded recording paper does not match the paper size setting.

8001 Paper tray recording paper size error (during FAX/list printing) (Only the

2-41

models with MP tray) The paper width sensor detects that the size of the loaded recording paper does not match the recording paper size setting.

8004 MP tray recording paper size error (during FAX/list printing) (Only the

2-41

models with MP tray) The paper width sensor detects that the size of the loaded recording paper does not match the recording paper size setting.

8101 Paper size error (during FAX/list printing) (Only the models without MP

2-41

tray) The paper width sensor detects recording paper smaller than the setting size.

8102 Paper size error (during PC printing) (Only the models without MP tray)

2-41

The paper width sensor detects recording paper smaller than the setting size.

8103 Paper size error (during copy printing) (Only the models without MP tray)

2-41

The paper width sensor detects recording paper smaller than the setting size.

8104 Paper tray recording paper size error (during FAX/list printing) (Only the

2-41

models with MP tray) The paper width sensor detects recording paper smaller than the setting size.

8107 MP tray recording paper size error (during FAX/list printing) (Only the

models with MP tray) The paper width sensor detects recording p

aper

2-41

smaller than the setting size.

8108 Paper tray recording paper size error (during PC printing) (Only the

2-41

models with MP tray) The paper width sensor detects recording paper smaller than the setting size.

2-14

Confidential

Error

Code

Contents

Refer to

page:

810B MP tray recording paper size error (during PC printing) (Only the models

with MP tray) The paper width sensor detects recording paper smaller than the setting size.

810C Paper tray recording paper size error (during copy printing) (Only the

models with MP tray) The paper width sensor detects recording paper smaller than the setting size.

810F MP tray recording paper size error (during copy printing) (Only the

models with MP tray) The paper width sensor detects recording paper smaller than the setting size.

8110 The paper size and paper type of each tray set during print setting are

different from before printing. This error occurs when the paper tray has been specified as a pickup tray with the highest priority and plain paper has been specified as the paper type in auto tray switching print.

8111 The paper size and paper type of each tray set during print setting are

different from before printing. This error occurs when the MP tray or manual feed slot has been specified as a pickup tray with the highest priority and plain paper has been specified as the paper type in auto tray switching print.

8112 The paper size and paper type of each tray set during print setting are

different from before printing. This error occurs when the paper tray has been specified as a pickup tray with the highest priority and inkjet paper has been specified as the paper type in auto tray switching print.

8113 The paper size and paper type of each tray set during print setting are

different from before printing. This error occurs when the MP tray or manual feed slot has been specified as a pickup tray with the highest priority and inkjet paper has been specified as the paper type in auto tray switching print.

8114 The paper size and paper type of each tray set during print setting are

different from before printing. This error occurs when the paper tray has been specified as a pickup tray with the highest priority and Glossy paper has been specified as the paper type in auto tray switching print.

8115 The paper size and paper type of each tray set during print setting are

different from before printing. This error occurs when the MP tray or manual feed slot has been specified as a pickup tray with the highest priority and Glossy paper has been specified as the paper type

in auto

tray switching print.

8120 Paper size error (during PC printing/Copy/AirPrint printing)

The paper width sensor detects that the size of the loaded recording paper does not match the paper size setting.

8200 Paper jam

Paper width sensor cannot detect leading edge or width of recording papers.

8400 Paper jam

Registration sensor stays in paper feeding state even after completion of paper ejection action.

8900 Paper width sensor cannot detect origin specified on the paper feed

roller.

2-41

2-42

2-43

2-42

2-44

2-45

2-15

Confidential

Error

Code

Contents

Refer to

page:

8B00 Multiple sheets of recording paper set in the MP tray are fed into the slot

2-45

at once, and an abnormal current value in the paper feed motor is detected.

8F00 PF encoder sensor cannot detect the rotation of the paper feed motor. 2-46

8F01 PF encoder sensor cannot detect the paper feed motor signal. 2-46

A100 Document scanner sensor detects that document scanner is open. 2-46

A200 Document scanning position sensor detects length of document 900 mm

2-47

or more.

A300 Document detection sensor detects that document is pulled out during

2-47

document scanning. Or, the document scanning position sensor cannot detect document within specified time.

A500 Level of CIS scan result is detected as abnormal during fax sending.

2-48

(During the first sending)

A600 Level of CIS scan result is detected as abnormal during fax sending.

2-48

(After retrying)

A700 Type of CIS unit and CIS type input value does not match. 2-48

AD00 The required number of pixels of the scanning data is not output, and it

2-48

does not finish normally.

AF00 CIS positioning abnormal (Home position cannot be found) 2-49

D100 Modem PCB initialization failed. 2-49

D200 SDAA communication failure 2-49

D800 Touch panel initialization failed. 2-50

E200 Wired LAN MAC address not registered. 2-50

E300 Wireless LAN connection error 2-50

E600 Main PCB EEPROM write error 2-50

E900 NFC PCB initialization failed. 2-51

EC00 A USB device out of the specifications is inserted to the USB terminal,

2-51

and consequently over current flows.

F000 Flash file system error 2-51

F001 Flash ROM read problem 2-51

FD00 Firmware verification during the self test fails. 2-51

FD01 System resource error 2-51

FE00 ROM data acquisition error 2-51

2-16

Confidential

3.2 Error Messages

Error Message State

A device is already connected. Press [OK]. Cannot Connect A device is already connected. The maximum number of devices are already connected using Wi-Fi Direct.

B&W (1-sided) Print Only Replace ink. B&W Print Only Refill ([XX]) Ink

Cannot Detect (Ink) Cannot identify a ink cartridge. 2000

Cannot Detect Ink Volume A cartridge with an incorrect remaining ink (a

Two mobile devices are already connected to the Wi-Fi Direct network when the machine is the Group Owner (G/O).

Ink cartridge reaches its replacement period. After judging as no ink by the ink remaining sensor, ink discharged for specified times. The amount of remaining ink in one or more of the ink tanks (except black) is low.

Ink cartridge side IC chip relation defective

- Identification no match

- Judging as incompatible ink cartridge

cartridge which has been refilled repeatedly) is loaded.

Error

Code

2600 2601 2602 2603

2001 2002 2003

2400 2401 2402 2403

--- 4.10.6

Reference

4.5.1

2-29

2-26

2-28

Comm. Error Poor telephone line quality caused a

communication error.

Connection Error Other devices are trying to connect to the Wi-Fi

Direct network at the same time.

Connection Failed The machine and the mobile device cannot

communicate.

Cover is Open. Close ink cover.

Cover is Open. Please close the scanner cover.

Data Remaining (in Memory) The memory is full and data cannot be processed. --- 4.10.4

Disconnected The destination FAX machine stopped. --- 4.9

Document Jam (/too Long) Document scanning position sensor detects length

High Temperature It is detected that the head temperature is higher

Hub is Unusable A USB hub or a USB device with a built-in hub has

Ink cartridge cover sensor detects opened cover state.

Document scanner sensor detects that document scanner is open.

of document 900 mm or more.

Document detection sensor detects that document is pulled out during document scanning. Or, the document scanning position sensor cannot detect document within specified time.

than the setting.

It is detected that the machine temperature is higher than the setting.

been set.

2F00

A100 2-46

A200 2-47

A300 2-47

4300 2-36

4000 2-35

--- 4.10.2

4.9.3

4.5.1

2-31

2-17

Confidential

Error Message State

Ink absorber (Pad) Full

Purge count or flushing count overflown. 4600 2-36

InkBox Full

Ink Low The ink cartridge will reach its replacement period

soon. The amount of remaining ink in one or more of the ink tanks is low.

Install Inbox Ink Ink cartridge side IC chip relation defective

- It is judged as optional ink cartridge has been loaded before the initial installation is started.

Jam A Inside/Front Repeat Jam A (Inside/Front) Jam B Front Repeat Jam B Front Jam C Rear Jam D MP Tray Jam E Inside/MP Repeat Jam E In/MP Paper Jam

Defective during duplex-printing Registration sensor detects paper feed condition at out of specified timing during switchback.

Paper jam during duplex ejecting Recording paper is not able to be ejected since it is longer than 840 mm when ejecting the paper.

Paper jam during duplex-printing Registration sensor does not detect paper feed within specified pulse numbers in the second side paper re-feed.

Carriage cannot detect origin. Detected by the CR encoder sensor.

Abnormal stop of head/carriage unit being driven Caused by paper jam when ink is not discharging

Abnormal stop of head/carriage unit being driven Caused by paper jam when ink is discharging

Paper jam Paper width sensor cannot detect leading edge or width of recording papers.

Paper jam Registration sensor stays in paper feeding state even after completion of paper ejection action.

Low Temperature It was detected that the head temperature is the

specified value or less.

It was detected that the machine temperature is the specified value or less.

Media Error

Media error detected. --- 4.10.2

Media card error

Media is Full The memory in the media slot is full, or there are

999 or more files.

No Device When configuring the Wi-Fi Direct network, the

machine cannot find the mobile device.

No File The external memory in the media drive does not

contain a .JPGfile.

No Ink Cartridge Unable to communicate with the ink cartridge IC

chip. (Ink cartridge side)

No ink cartridge loaded. Detected by the ink cartridge detection sensor.

Error Code

Reference

2700 2-29

2300

2-27

2301 2302 2303

1300

2-24

1500 2-24

1800 2-25

3100 2-32

3800 2-33

3C00 2-34

8200 2-44

8400 2-44

4300 2-36

4000 2-35

4.5.1

4.10.3

2500

2-28

2501 2502 2503

2A00

2-30

2A01 2A02 2A03

2-18

Confidential

Error Message State

No Paper Fed No Paper Fed Again Repetitive No Paper Fed

No Response/Busy The dialled number does not answer or is busy. 4.9.3

Out of Fax Memory The fax memory is full. 4.10.4

Out of Memory The memory becomes full. --- 4.10.4

(Paper) Size Mismatch The size of the paper loaded in the tray does not

(Paper) Tray not detected Paper tray detection sensor detects no paper tray

Replace Ink Refill Ink

Touchscreen Init. Failed The touch panel was touched before completing

Unable to Clean XX Unable to Initialize (or Init.) XX Unable to Print XX Print Unable XX

Unable to Scan XX Scan Unable XX

Unusable Device An unsupported USB device is connected. EC00 2-51

Wrong Ink Cartridge Ink cartridge side IC chip relation defective

Wrong Ink Colour Ink cartridge side IC chip relation defective

It is detected that there is no recording paper in the valid trays for printing. Paper dust has accumulated on the surface of the paper pull-in rollers.

match the specified print size.

state.

initialization of the touch panel when the power was turned ON.

Detects some problem in printing. (Refer to the error code XX.)

Detects some problem in scanning. (Refer to the error code XX.)

It is judged as incompatible ink cartridge is loaded.

Detecting setting wrong color

Error Code

--- 4.2.1

8000 8101 8102 8103 8110 8111 8112 8113 8114 8115 8120

6700 2-39

2600 2601 2602 2603

D800 2-50

2200 2201 2202 2203

2100 2101 2102 2103

Reference

4.2.2

4.2.3

2-41 2-43

2-29

2-27

2-26

2-19

Confidential

3.3 Communications Error

Code 1 Code 2 Cause

10 07 No paper when document transmission is called 4.9.3

10 08 Wrong fax number sent

11 01 No dial tone detected before start of dialing

11 02 Busy tone detected before dialing

11 03 2nd dial tone not detected

11 05 No loop current detected

11 06 Busy tone detected after dialing or called

11 07 No response from the calling station in sending

11 10 Unobtainable tone detected after dialing

11 11 No response after sending Fax2 net command

13 12 NG response signal is received after sending Fax2 net

command

17 07 No response from the calling station in receiving

20 01 Unable to detect a flag field

Refer to

page:

"A communicati ons error occurs"

20 02 Carrier termination lasts for 200 msec

20 03 Termination command (consecutive "1" of 7 bits or

more)

20 04 Overrun detected

20 05 A frame for 3 seconds or more received

20 06 CRC error in answerback

20 07 Echo command received

20 08 Invalid command received

20 09 Command ignored once for document setting or for

dumping-out at turn-around transmission

20 0A T5 time-out error

20 0B CRP received

20 0C EOR and NULL received

20 0D While command send bit of FIF in ON, no

corresponding command is received

20 0E EOR Command received

32 01 Remote terminal only with V.29 capability in 2,400 or

4,800 bps transmission.

32 02 Remote terminal not ready for polling.

2-20

Confidential

Code 1 Code 2 Cause

Refer to

page:

32 10 Remote terminal not equipped with password function,

or password function switch is OFF.

32 11 Remote terminal not equipped with or not ready for

confidential mailbox function.

32 12 Remote terminal not equipped with or not ready for

relay function.

32 13 No confidential mail in the remote terminal.

32 14 The available memory space of the remote terminal is

less than that required for reception of the confidential or relay broad-casting instruction.

32 16 Remote terminal not equipped with SEP function.

32 17 Remote terminal not equipped with SUB function.

32 18 Remote terminal not equipped with color function.

40 02 Illegal coding system requested.

40 03 Illegal recording width requested.

40 05 ECM requested although not allowed.

40 06 Polled while not ready.

4.9.3 "A communicati ons error occurs"

40 07 No document to send when polled.

40 08 There is no data in the box No. specified by F code

communication.

40 10 Nation code or manufacturer code not coincident.

40 11 Group number not registered in relay broad-casting

commanded, or commanded total broad-casting number exceeds maximum broadcast enabled number.

40 12 Retrieval while not in retrieval stand-by.

40 13 Received polling from other maker machines during

confidential polling stand-by.

40 17 Invalid resolution selected.

40 18 Retrieval is commanded although remote retrieval of F

code is not available.

40 19 Remote registration is commanded although remote

registration of F code is not available.

40 20 Invalid full-color mode requested.

50 01 Vertical resolution capability changed after

compensation of background color.

63 01 Password plus "lower 4 digits of telephone number" not

coincident.

2-21

Confidential

Code 1 Code 2 Cause

63 02 Password not coincident. 4.9.3

63 03 Polling ID not coincident.

63 04 Commanded confidential ID and MailBox ID not

coincident.

63 05 Relay broad-casting ID not coincident.

63 06 Commanded Retrieval ID and MailBox Retrieval ID not

coincident.

63 09 There is no box No. specified by F code

communication.

63 10 SID frame is not sent at the time of remote registration

to bulletin board using F code.

63 11 PWD frame is not sent at the time of remote retrieval of

confidential data using F code.

63 12 Password specified by F code does not match.

74 XX DCN received.

Refer to

page:

"A communicati ons error occurs"

80 01 Fallback impossible.

90 01 Unable to detect video signals or commands within 6

seconds after CFR is transmitted.

90 02 Received PPS containing invalid page count or block

count.

A0 03 Error correction sequence not terminated even at the

final transmission speed for fallback.

A0 11 Receiving buffer empty (5 seconds time-out.)

A0 12 Receive buffer full during operation except receiving

into memory.

A0 13 Decoding error continued on 500 lines or more.

A0 14 Decoding error continued for 15 seconds or more.

A0 15 Timeout: 13 seconds or more for one-line transmission.

A0 16

RTC not detected and carrier off detected for 6 seconds.

A0 17 RTC detected but command not detected for 60

seconds or more.

A0 19 No image data to be sent.

A0 20 Continue Color FAX receiving impossible

(ink remaining low.)

A8 01 Receive RTN or PIN or ERR (sending side.)

A9 01 Send RTN or PIN or ERR (receiving side.)

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Code 1 Code 2 Cause

AA 18 Receive buffer full during receiving into memory. 4.9.3

B0 02 Unable to receive the next-page data.

B0 03 Unable to receive polling even during turn-around

transmission due to call reservation.

B0 04 PC interface error

BF 01 Communication canceled by depressing stop key

before confirming FAX communication.

BF 02 Communication canceled by depressing stop key after

confirming FAX communication.

C0 01 No common modulation mode or polling failed.

C0 02 Unable to detect JM.

C0 03 Unable to detect CM.

C0 04 Unable to detect CJ.

C0 10 V. 34 negotiation or training not finished.

C0 11 Modem error detected during V. 34 negotiation or

training.

Refer to

page:

"A communicati ons error occurs"

C0 20 Modem error detected during sending of commands.

C0 21 Modem error detected during receiving of commands.

C0 22 Control channel connection time-out.

C0 30 Modem error detected during sending of image

signals.

C0 31 Modem error detected during receiving of image

signals.

E0 01 Failed to detect 1,300 Hz signal in burn-in operation.

E0 02 Failed to detect PB signals in burn-in operation.

E0 03 Command not detected from RS232C in burn-in.

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4 TROUBLESHOOTING

4.1 Error Cause and Solutions

■ Error Code 1300 Defective during duplex-printing Registration sensor detects paper feed condition at out of specified timing during switchback.

< User Check >

- Check whether the recording paper being used is within the specification.

Step Cause Solution

1 Registration actuator caught on

the surrounding parts

2 Registration sensor defective Replace the registration sensor PCB.

3 Main PCB defective Replace the main PCB.

Set the registration actuator into place.

■ Error Code 1500 Paper jam during duplex ejecting Recording paper is not able to be ejected since it is longer than 840 mm when ejecting the paper.

(The registration sensor stays in the paper feeding condition during

ejecting.)

< User Check >

- Remove the jammed paper.

- Check whether the recording paper being used is within the specification.

Step Cause Solution

1 Foreign materials in the recording

paper path

2 Registration actuator caught on

the surrounding parts

Remove foreign materials.

Set the registration actuator into place.

3 Main PCB defective Replace the main PCB.

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■ Error Code 1700 Recording paper size error (duplex-printing/duplex-copying)

- The paper width detected by the paper width sensor or the paper length detected by the registration sensor was not suitable for duplex printing.

< User Check >

- Check whether the recording paper being used is within the specification.

- Check that dark recording paper is not used.

Step Cause Solution

1 CR encoder strip stained Clean the CR encoder strip.

2 PF encoder disk stained

3 Registration actuator caught on

the surrounding parts

4 CR encoder strip defective Replace the CR encoder strip.

5 PF encoder disk defective Replace the PF encoder disk.

6 Registration sensor defective Replace the registration sensor PCB.

7 Paper width sensor defective Replace the carriage PCB ASSY.

8 Paper feed motor defective Replace the paper feed motor.

9 Main PCB defective Replace the main PCB.

Clean the PF encoder disk and flushing guide. (refer to "Precautions for Troubleshooting

and/or Disassembly/Assembly")

Set the registration actuator into place.

■ Error Code 1800 Paper jam during duplex-printing Registration sensor does not detect paper feed within specified pulse numbers in the second side paper re-feed.

< User Check >

- Remove the jammed paper.

- Check whether the recording paper being used is within the specification.

- Check that recording paper are not curled, wrinkled or wet.

Step Cause Solution

1 Foreign materials in the duplex

print paper path

2 Registration actuator caught on

the surrounding parts

3 Registration sensor defective Replace the registration sensor PCB.

4 Switchback roller defective Replace the switchback roller.

5 Drive frame ASSY defective Replace the maintenance unit.

6 Main PCB defective Replace the main PCB.

2-25

Remove foreign materials.

Set the registration actuator into place.

Confidential

■ Error Code 2000 Cannot identify a black ink cartridge. The ink cartridge detection sensor and the ink remaining sensor are detecting.

Error Code 2001 Cannot identify a yellow ink cartridge. The ink cartridge detection sensor and the ink remaining sensor are detecting.

Error Code 2002 Cannot identify a cyan ink cartridge. The ink cartridge detection sensor and the ink remaining sensor are detecting.

Error Code 2003 Cannot identify a magenta ink cartridge. The ink cartridge detection sensor and the ink remaining sensor are detecting.

< User Check >

- Check if incompatible ink cartridge is loaded.

- Reload the ink cartridge.

- Replace the ink cartridge.

Step Cause Solution

1 Each ink cartridge sensor or ink

cartridge IC chip PCB defective

2 Main PCB defective Replace the main PCB.

Replace the ink refill ASSY.

■ Error Code 2100 Black ink cartridge side IC chip relation defective

- Detecting setting wrong color

Error Code 2101 Yellow ink cartridge side IC chip relation defective

- Detecting setting wrong color

Error Code 2102 Cyan ink cartridge side IC chip relation defective

- Detecting setting wrong color

Error Code 2103 Magenta ink cartridge side IC chip relation defective

- Detecting setting wrong color

< User Check >

- Check if incompatible ink cartridge is loaded.

- Reload the ink cartridge.

- Replace the ink cartridge.

- Set ink cartridge at position for correct color.

Step Cause Solution

1 Ink cartridge IC chip PCB defective Replace the ink refill ASSY.

2 Main PCB defective Replace the main PCB.

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■ Error Code 2200 Black ink cartridge side IC chip relation defective

- It is judged as incompatible ink cartridge is loaded.

Error Code 2201 Yellow ink cartridge side IC chip relation defective

- It is judged as incompatible ink cartridge is loaded.

Error Code 2202 Cyan ink cartridge side IC chip relation defective

- It is judged as incompatible ink cartridge is loaded.

Error Code 2203 Magenta ink cartridge side IC chip relation defective

- It is judged as incompatible ink cartridge is loaded.

< User Check >

- Check if incompatible ink cartridge is loaded.

- Reload the ink cartridge.

- Replace the ink cartridge.

Step Cause Solution

1 Ink cartridge IC chip PCB defective Replace the ink refill ASSY.

2 Main PCB defective Replace the main PCB.

■ Error Code 2300 Black ink cartridge side IC chip relation defective

- It is judged as optional ink cartridge has been loaded before the initial installation is started.

Error Code 2301 Yellow ink cartridge side IC chip relation defective

- It is judged as optional ink cartridge has been loaded before the initial installation is started.

Error Code 2302 Cyan ink cartridge side IC chip relation defective

- It is judged as optional ink cartridge has been loaded before the initial installation is started.

Error Code 2303 Magenta ink cartridge side IC chip relation defective

- It is judged as optional ink cartridge has been loaded before the initial installation is started.

< User Check >

- Check if optional ink cartridge or incompatible ink cartridge is loaded.

- Reload the ink cartridge.

- Replace with the starter ink cartridge.

Step Cause Solution

1 Ink cartridge IC chip PCB defective Replace the ink refill ASSY.

2 Main PCB defective Replace the main PCB.

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■ Error Code 2400 Black ink cartridge side IC chip relation defective

- Identification no match or judging as incompatible ink cartridge

Error Code 2401 Yellow ink cartridge side IC chip relation defective

- Identification no match or judging as incompatible ink cartridge

Error Code 2402 Cyan ink cartridge side IC chip relation defective

- Identification no match or judging as incompatible ink cartridge

Error Code 2403 Magenta ink cartridge side IC chip relation defective

- Identification no match or judging as incompatible ink cartridge

< User Check >

- Check if incompatible ink cartridge is loaded.

- Reload the ink cartridge.

- Replace the ink cartridge.

Step Cause Solution

1 Ink cartridge IC chip PCB defective Replace the ink refill ASSY.

2 Main PCB defective Replace the main PCB.

■ Error Code 2500 Cannot communicate with b

lack

ink cartridge IC chip (ink cartridge side.)

Error Code 2501 Cannot communicate with y

ellow

ink cartridge IC chip (ink cartridge side.)

Error Code 2502 Cannot communicate with c

yan

ink cartridge IC chip (ink cartridge side.)

Error Code 2503 Cannot communicate with m

agenta

ink cartridge IC chip (ink cartridge side.)

< User Check >

- Check if incompatible ink cartridge is loaded.

- Reload the ink cartridge.

Step Cause Solution

1 Ink sensor flat cable connection

failure

2 Ink cartridge IC chip PCB defective Replace the ink refill ASSY.

3 Main PCB defective Replace the main PCB.

Reconnect the ink sensor flat cable.

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■ Error Code 2600 Black ink cartridge reaches its replacement period. Black ink reaches its refill period. After judging as no ink by the ink remaining sensor, ink discharged for specified times.

Error Code 2601 Yellow ink cartridge reaches its replacement period. After judging as no ink by the ink remaining sensor, ink discharged for specified times.

Error Code 2602 Cyan ink cartridge reaches its replacement period. After judging as no ink by the ink remaining sensor, ink discharged for specified times.

Error Code 2603 Magenta ink cartridge reaches its replacement period. After judging as no ink by the ink remaining sensor, ink discharged for specified times.

Error Code 2700 Black ink cartridge will reach its replacement period soon. Black ink will reach its refill period soon. After judging as no ink by the ink remaining sensor, ink discharged for less than specified times.

< User Check >

- Replace the ink cartridge.

- Refill ink.

Step Cause Solution

1 Ink remaining sensor defective* Replace the ink refill ASSY.

2 Main PCB defective Replace the main PCB.

* There is no ink remaining sensor for DCP Tank model.

* For MFC Tank model, there is only black ink remaining sensor.

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■ Error Code 2A00 No black ink cartridge loaded. Detected by the ink cartridge detection sensor.

Error Code 2A01 No yellow ink cartridge loaded. Detected by the ink cartridge detection sensor.

Error Code 2A02 No cyan ink cartridge loaded. Detected by the ink cartridge detection sensor.

Error Code 2A03 No magenta ink cartridge loaded. Detected by the ink cartridge detection sensor.

< User Check >

- Check if incompatible ink cartridge is loaded.

- Reload the ink cartridge.

- Replace the ink cartridge.

Step Cause Solution

1 Ink cartridge detection sensor or

ink cartridge IC chip PCB defective

2 Main PCB defective Replace the main PCB.

Replace the ink refill ASSY.

■ Error Code 2B00 Black ink cartridge ink remaining counter error

Error Code 2B01 Yellow ink cartridge ink remaining counter error

Error Code 2B02 Cyan ink cartridge ink remaining counter error

Error Code 2B03 Magenta ink cartridge ink remaining counter error

< User Check >

- Check if incompatible ink cartridge is loaded.

- Replace the ink cartridge.

Step Cause Solution

1 Ink cartridge IC chip PCB defective Replace the ink refill ASSY.

2 Main PCB defective Replace the main PCB ASSY.

■ Error Code 2E00 Cannot communicate with ink cartridge IC chip (machine body side.)

Step Cause Solution

1 Main PCB defective Replace the main PCB.

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■ Error Code 2F00 Ink cartridge cover sensor detects opened cover state.

< User Check >

- Close the ink cartridge cover.

Step Cause Solution

1 Ink cartridge cover sensor harness

connection failure

2 Ink cartridge cover defective Replace the ink cartridge cover.

3 Ink cartridge cover sensor

defective

4 Main PCB defective Replace the main PCB.

Reconnect the ink cartridge cover sensor harness.

Replace the ink cartridge cover sensor ASSY.

■ Error Code 3000 Carriage does not move. Detected by the CR encoder sensor.

< User Check >

- Remove the jammed paper in platen part.

Step Cause Solution

1 Foreign materials in the engine

unit

2 CR encoder strip out of place Set the CR encoder strip into place.

3 CR timing belt out of place Set the CR timing belt into place.

4 Head cover out of place Set the head cover into place.

Remove foreign materials.

5 Ink supply tubes not mounted in

place

6 Maintenance unit not mounted in

place

7 Head/carriage unit not mounted in

place

8 Carriage motor harness

connection failure

9 Carriage flat cable connection

failure

10 CR encoder strip stained Clean the CR encoder strip.

11 CR encoder strip defective Replace the CR encoder strip.

12 CR encoder sensor defective Replace the carriage PCB ASSY.

13 Carriage motor defective Replace the carriage motor.

14 Main PCB defective Replace the main PCB.

Set the ink supply tubes into place.

Set the maintenance unit into place.

Set the head/carriage unit into place.

Reconnect the carriage motor harness.

Reconnect the carriage flat cable.

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■ Error Code 3100 Carriage cannot detect origin. Detected by the CR encoder sensor.

< User Check >

- Remove the jammed paper in platen part.

Step Cause Solution

1 Foreign materials around the

maintenance unit

2 Foreign materials around the

flushing foam

3 Switching lever guide out of place Set the switching lever guide into place.

4 CR encoder strip stained Clean the CR encoder strip.

5 Flushing foam not mounted in

place

6 CR guide rail not mounted in place Set the CR guide rail into place.

7 Platen not mounted in place Set the platen into place.

8 Maintenance unit not mounted in

place

9 Head/carriage unit not mounted in

place

10 CR encoder strip defective Replace the CR encoder strip.

11 CR encoder sensor defective Replace the carriage PCB ASSY.

12 Switching lever guide defective

Maintenance unit defective

13 Main PCB defective Replace the main PCB.

Remove foreign materials.

Set the flushing foam into place.

Set the maintenance unit into place.

Set the head/carriage unit into place.

Replace the maintenance unit.

■ Error Code 3200 Head capping is unable.

< User Check >

- Remove the jammed paper in platen part.

Step Cause Solution

1 Foreign materials around the

maintenance unit

2 Switching lever guide out of place Set the switching lever guide into place.

3 CR encoder strip defective Replace the CR encoder strip.

4 Switching lever guide defective

Maintenance unit defective

5 Main PCB defective Replace the main PCB.

2-32

Remove foreign materials.

Replace the maintenance unit.

Confidential

■ Error Code 3500 Abnormal stop of head/carriage unit being driven. Causes other than paper jam when ink is not discharging.

Step Cause Solution

1 Foreign materials in the engine

unit

2 CR encoder strip stained Clean the CR encoder strip.

3 Switching lever guide out of place Set the switching lever guide into place.

4 CR encoder strip defective Replace the CR encoder strip.

5 CR encoder sensor defective Replace the carriage PCB ASSY.

6 Maintenance unit defective Replace the maintenance unit.

7 Main PCB defective Replace the main PCB.

Remove foreign materials.

■ Error Code 3800 Abnormal stop of head/carriage unit being driven. Caused by paper jam when ink is not discharging.

< User Check >

- Remove the jammed paper in platen part.

Step Cause Solution

1 Foreign materials in the engine

unit

Remove foreign materials.

2 CR encoder strip stained Clean the CR encoder strip.

3 Switching lever guide out of place Set the switching lever guide into place.

4 CR encoder strip defective Replace the CR encoder strip.

5 CR encoder sensor defective Replace the carriage PCB ASSY.

6 Maintenance unit defective Replace the maintenance unit.

7 Main PCB defective Replace the main PCB.

■ Error Code 3B00 Abnormal stop of head/carriage unit being driven. Causes other than paper jam when ink is discharging.

Step Cause Solution

1 Foreign materials in the engine

unit

2 CR encoder strip stained Clean the CR encoder strip.

3 CR encoder strip defective Replace the CR encoder strip.

4 CR encoder sensor defective Replace the carriage PCB ASSY.

5 Main PCB defective Replace the main PCB.

Remove foreign materials.

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■ Error Code 3C00 Abnormal stop of head/carriage unit being driven. Caused by paper jam when ink is discharging.

< User Check >

- Remove the jammed paper in platen part.

Step Cause Solution

1 Foreign materials in the engine

unit

2 CR encoder strip stained Clean the CR encoder strip.

3 CR encoder strip defective Replace the CR encoder strip.

4 CR encoder sensor defective Replace the carriage PCB ASSY.

5 Main PCB defective Replace the main PCB.

Remove foreign materials.

■ Error Code 3E00 Defective occurs in the Carriage motor or Paper feed motor.

Step Cause Solution

1 Foreign materials in the recording

paper path

2 Foreign materials in the

maintenance unit

3 Foreign materials around paper

feed roller belt

4 Foreign materials around paper

ejection roller belt

Remove foreign materials.

5 Foreign materials in the engine

unit

6 Maintenance unit not mounted in

place

7 Flushing foam not mounted in

place

8 CR guide rail not mounted in place Set the CR guide rail into place.

9 Platen not mounted in place Set the platen into place.

10 Head/carriage unit not mounted in

place

11 CR encoder strip defective Replace the CR encoder strip.

12 PF encoder disk defective Replace the PF encoder disk.

13 PF encoder sensor defective Replace the PF encoder sensor.

14 CR encoder sensor defective Replace the carriage PCB ASSY.

15 Carriage motor defective Replace the carriage motor.

16 Paper feed motor defective Replace the paper feed motor.

17 Main PCB defective Replace the main PCB.

Remove foreign materials.

Set the maintenance unit into place.

Set the flushing foam into place.

Set the head/carriage unit into place.

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Confidential

■ Error Code 3F00 Carriage motor cannot stop.

Step Cause Solution

1 Carriage motor harness

connection failure

2 CR encoder strip stained Clean the CR encoder strip.

3 CR encoder strip defective Replace the CR encoder strip.

4 CR encoder sensor defective Replace the carriage PCB ASSY.

5 Carriage motor defective Replace the carriage motor.

6 Main PCB defective Replace the main PCB.

Reconnect the carriage motor harness.

■ Error Code 4000 Casing internal thermistor defective Casing internal thermistor detects -20 degree-C or less, or 80 degree-C or more when power is ON.

Step Cause Solution

1 Casing internal thermistor

defective

2 Main PCB defective Replace the main PCB.

Replace the ink refill ASSY.

■ Error Code 4200 Head voltage does not turn OFF.

< User Check >

- They may occur due to lower surrounding temperature. Use in warmer surrounding

temperature.

Step Cause Solution

1 Head flat cable connection failure Reconnect the head flat cable.

2 Carriage flat cable connection

failure

3 Carriage PCB defective Replace the carriage PCB ASSY.

4 Head defective Replace the head/carriage unit.

5 Power supply PCB defective Replace the power supply PCB.

6 Main PCB defective Replace the main PCB.

Reconnect the carriage flat cable.

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■ Error Code 4300 Head thermistor defective Head thermistor detects -20 degree-C or less, or 80 degree-C or more when power is ON.

Step Cause Solution

1 Carriage flat cable connection

failure

2 Head thermistor defective Replace the head/carriage unit.

3 Carriage PCB defective Replace the carriage PCB ASSY.

4 Main PCB defective Replace the main PCB.

Reconnect the carriage flat cable.

■ Error Code 4400 Head driver IC detects abnormal temperature during operation or stand-by.

Step Cause Solution

1 Carriage flat cable connection

failure

2 Head property information not

input

3 Head thermistor defective

Head defective

Reconnect the carriage flat cable.

Input the head property information (refer to

Chapter 5, Section 1.4.24 "Updating of Head Property Information and Backup/Restoration of Head Calibration Data (Maintenance mode

68)")

Replace the head/carriage unit.

4 Carriage PCB defective Replace the Carriage PCB ASSY.

5 Main PCB defective Replace the main PCB.

■ Error Code 4600 Purge count or flushing count overflown.

Step Cause Solution

1 Ink absorber box or flushing foam

full.

2 Main PCB defective Replace the main PCB.

Replace ink absorber foam or flushing foam, resetting purge counter or flushing counter.

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Confidential

■ Error Code 4800 Head flat cable detected to be not correctly inserted.

Step Cause Solution

1 Carriage flat cable connection

failure

2 Head flat cable connection failure Reconnect the head flat cable.

3 Carriage PCB defective Replace the carriage PCB ASSY.

4 Head defective Replace the head/carriage unit.

5 Main PCB defective Replace the main PCB.

Reconnect the carriage flat cable.

■ Error Code 4900 Head voltage does not raise.

< User Check >

- They may occur due to lower surrounding temperature. Use in warmer surrounding

temperature.

Step Cause Solution

1 Head flat cable connection failure Reconnect the head flat cable.

2 Carriage flat cable connection

failure

3 Carriage PCB defective Replace the carriage PCB ASSY.

Reconnect the carriage flat cable.

4 Head defective Replace the head/carriage unit.

5 Power supply PCB defective Replace the power supply PCB.

6 Main PCB defective Replace the main PCB.

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■ Error Code 4C00 ASIC thermistor error. The ASIC thermistor detected a temperature of -21°C or less, or 125°C or greater, when the machine was turned on.

Error Code 4C01

Compound IC thermistor error. The compound IC thermistor detected a temperature of -21°C or less, or 125°C or greater, when the machine was turned on.

Step Cause Solution

1 Head flat cable connection failure Reconnect the head flat cable.

2 Carriage flat cable connection

failure

3 Carriage PCB defective Replace the carriage PCB ASSY.

4 Head defective Replace the head/carriage unit.

5 Power supply PCB defective Replace the power supply PCB.

6 Main PCB defective Replace the main PCB.

Reconnect the carriage flat cable.

■ Error Code 4E00 Head voltage remains ON and does not turn OFF even after 15 minutes have passed.

Step Cause Solution

1 Carriage PCB defective Replace the carriage PCB ASSY.

2 Head defective Replace the head/carriage unit.

3 Main PCB defective Replace the main PCB.

■ Error Code 4F00 Head voltage drops too quick.

< User Check >

- They may occur due to lower surrounding temperature. Use in warmer surrounding

temperature.

Step Cause Solution

1 Head flat cable connection failure Reconnect the head flat cable.

2 Carriage flat cable connection

failure

3 Carriage PCB defective Replace the carriage PCB ASSY.

4 Head defective Replace the head/carriage unit.

5 Power supply PCB defective Replace the power supply PCB.

6 Main PCB defective Replace the main PCB.

2-38

Reconnect the carriage flat cable.

Confidential

■ Error Code 5000 The purge cam switch is not switching ON/OFF.

Error Code 5200 Failed to detect the origin of the purge cam.

Step Cause Solution

1 Foreign materials in the

maintenance unit

2 Purge cam switch harness

connection failure

3 Maintenance unit defective Replace the maintenance unit.

4 Main PCB defective Replace the main PCB.

Remove foreign materials.

Reconnect the purge cam switch harness.

■ Error Code 5A00 Abnormal stop of purge cam being driven

Error Code 5B00 Pump of maintenance unit stopped abnormally during exhaustion/suction.

Error Code 5D00 Excessive current protection activated for the head driver IC during purge cam operation.

Error Code 5E00 Excessive current protection activated for the head driver IC during pump operation.

Step Cause Solution

1 Foreign materials in the

maintenance unit

2 Ink supply tubes bent Replace the ink refill ASSY.

3 Maintenance unit defective Replace the maintenance unit.

4 Main PCB defective Replace the main PCB.

Remove foreign materials.

■ Error Code 6700 Paper tray detection sensor detects no paper tray state.

< User Check >

- Set paper tray.

Step Cause Solution

1 Paper tray detection actuator

caught on the surrounding parts

2 Paper tray detection sensor

harness connection failure

3 Paper tray defective Replace the paper tray.

4 Main PCB defective Replace the main PCB.

Set the paper tray detection actuator into place.

Reconnect the paper tray detection sensor harness.

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Confidential

■ Error Code 7500 Cap cam cannot shift to head capping position.

Error Code 7600 Cap cam cannot shift to head uncapping position.

Step Cause Solution

1 Foreign materials in the

maintenance unit

2 Purge cam sensor harness

connection failure

3 Carriage motor defective Replace the carriage motor.

4 Maintenance unit defective Replace the maintenance unit.

5 Main PCB defective Replace the main PCB.

Remove foreign materials.

Reconnect the purge cam sensor harness.

■ Error Code 7E00 Head property information not input.

Step Cause Solution

1 Head property information not

input

2 Main PCB defective Replace the main PCB.

Input the head property information (refer to

Chapter 5, Section 1.4.24 "Updating of Head Property Information and Backup/Restoration of Head Calibration Data (Maintenance mode

68)")

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■ Error Code 8000 Paper size error (during FAX/list printing) (Only the models with manual feed slot) The paper width sensor detects that the size of the loaded recording paper does not match the paper size setting.

Error Code 8001 Paper tray recording paper size error (during FAX/list printing) (Only the models with MP tray) The paper width sensor detects that the size of the loaded recording paper does not match the recording paper size setting.

Error Code 8004 MP tray recording paper size error (during FAX/list printing) (Only the models MP tray) The paper width sensor detects that the size of the loaded recording paper does not match the recording paper size setting.

Error Code 8101 Paper size error (during FAX/list printing) (Only the models with manual feed slot) The paper width sensor detects recording paper smaller than the setting size.

Error Code 8102 Paper size error (during PC printing) (Only the models with manual feed slot) The paper width sensor detects recording paper smaller than the setting size.

Error Code 8103 Paper size error (during copy printing) (Only the models with manual feed slot) The paper width sensor detects recording paper smaller than the setting size.

Error Code 8104 Paper tray recording paper size error (during FAX/list printing) (Only the models with MP tray) The paper width sensor detects recording paper smaller than the setting size.

Error Code 8107 MP tray recording paper size error (during FAX/list printing) (Only the models with MP tray) The paper width sensor detects recording paper smaller than the setting size.

Error Code 8108 Paper tray recording paper size error (during PC printing) (Only the models with MP tray) The paper width sensor detects recording paper smaller than the setting size.

Error Code 810B MP tray recording paper size error (during PC printing) (Only the models with MP tray) The paper width sensor detects recording paper smaller than the setting size.

Error Code 810C Paper tray recording paper size error (during copy printing) (Only the models with MP tray) The paper width sensor detects recording paper smaller than the setting size.

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Error Code 810F MP tray recording paper size error (during copy printing) (Only the models with MP tray) The paper width sensor detects recording paper smaller than the setting size.

Error Code 8120 Paper size error (during PC printing/Copy/AirPrint printing) The paper width sensor detects that the size of the loaded recording paper does not match the paper size setting.

< User Check >

- Check that the recording paper of the specified size is used.

- Check that recording paper is loaded in correct direction in the paper tray.

- Check that dark recording paper is not used.

Clean the platen.

Step Cause Solution

1 CR encoder strip stained Clean the CR encoder strip.

2 PF encoder disk stained

3 CR encoder strip defective Replace the CR encoder strip.

4 PF encoder disk defective Replace the PF encoder disk.

5 Paper width sensor defective Replace the carriage PCB ASSY.

6 PF encoder sensor defective Replace the PF encoder sensor PCB.

7 Carriage motor defective Replace the carriage motor.

8 Paper feed motor defective Replace the paper feed motor.

9 Maintenance unit defective Replace the maintenance unit.

10 Main PCB defective Replace the main PCB.

Clean the PF encoder disk and flushing guide. (refer to "Precautions for Troubleshooting

and/or Disassembly/Assembly")

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■ Error Code 8110 The paper size and paper type of each tray set during print setting are different from before printing. (This error occurs when the paper tray has been specified as a pickup tray with the highest priority and plain paper has been specified as the paper type in auto tray switching print.)

Error Code 8111 The paper size and paper type of each tray set during print setting are different from before printing. (This error occurs when the MP tray or manual feed slot has been specified as a pickup tray with the highest priority and plain paper has been specified as the paper type in auto tray switching print.)

Error Code 8112 The paper size and paper type of each tray set during print setting are different from before printing. (This error occurs when the paper tray has been specified as a pickup tray with the highest priority and inkjet paper has been specified as the paper type in auto tray switching print.)

Error Code 8113 The paper size and paper type of each tray set during print setting are different from before printing. (This error occurs when the MP tray or manual feed slot has been specified as a pickup tray with the highest priority and inkjet paper has been specified as the paper type in auto tray switching print.)

Error Code 8114 The paper size and paper type of each tray set during print setting are different from before printing. (This error occurs when the paper tray has been specified as a pickup tray with the highest priority and Glossy paper has been specified as the paper type in auto tray switching print.)

Error Code 8115 The paper size and paper type of each tray set during print setting are different from before printing. (This error occurs when the MP tray or manual feed slot has been specified as a pickup tray with the highest priority and Glossy paper has been specified as the paper type in auto tray switching print.)

< User Check >

- Check that the paper size in the paper tray is the same as the paper size in the print

setting.

Step Cause Solution

1 Main PCB defective Replace the main PCB.

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■ Error Code 8200 Paper jam. Paper width sensor cannot detect leading edge or width of recording papers.

< User Check >

- Check whether the recording paper being used is within the specification.

- Check that dark recording paper is not used.

- Clean the platen.

- Remove the jammed paper in jam clear cover part.

Step Cause Solution

1 Foreign materials in the feeding

path

2 Paper feeding path parts out of

place

3 Paper feed roller stained Clean the paper feed roller.

4 Paper width sensor defective Replace the carriage PCB ASSY.

5 Paper feed roller defective Replace the paper feed roller.

6 Main PCB defective Replace the main PCB.

Remove foreign materials.

Set the paper feeding path parts into place.

■ Error Code 8400 Paper jam. Registration sensor stays in paper feeding state even after completion of paper ejection action.

< User Check >

- Remove the jammed paper in platen part.

Step Cause Solution

1 Foreign materials in the feeding

path

Remove foreign materials.

2 Registration actuator caught on

the surrounding parts

3 Paper feed roller, paper ejection

roller, switchback roller stained

4 Paper feed roller, paper ejection

roller, switchback roller defective

5 PF encoder sensor defective Replace the PF encoder sensor PCB.

6 Maintenance unit defective Replace the maintenance unit.

7 Main PCB defective Replace the main PCB.

2-44

Set the registration actuator into place.

Clean the related rollers.

Replace related rollers.

Confidential

■ Error Code 8900

PF home position detection lever

Paper width sensor cannot detect origin specified on the paper feed roller.

Step Cause Solution

1 PF encoder disk stained

2 PF home position detection lever

out of place

3 Paper width sensor or carriage

PCB defective

4 Main PCB defective Replace the main PCB.

Fig. 2-9

Clean the PF encoder disk and flushing guide. (refer to "Precautions for Troubleshooting

and/or Disassembly/Assembly")

Set the PF home position detection lever into place.

Replace the carriage PCB ASSY.

a2_002

■ Error Code 8B00 Multiple sheets of recording paper set in the MP tray are fed into the slot at once, and an abnormal current value in the paper feed motor is detected.

< User Check >

- Check whether the recording paper being used is within the specification.

- Remove the jammed paper in the MP tray.

Step Cause Solution

1 Foreign materials in the MP tray Remove foreign materials.

2 MP tray not mounted in place Set the MP tray into place.

3 MP tray defective Replace the MP tray.

4 Paper feed motor defective Replace the Paper feed motor.

5 Main PCB defective Replace the Main PCB ASSY.

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■ Error Code 8F00 PF encoder sensor cannot detect the rotation of the paper feed motor.

Step Cause Solution

1 Paper feed roller belt out of place Set the paper feed roller belt into place.

2 PF encoder sensor defective Replace the PF encoder sensor.

3 PF encoder disk defective Replace the PF encoder disk.

4 Paper feed motor defective Replace the paper feed motor.

5 Main PCB defective Replace the main PCB.

■ Error Code 8F01 PF encoder sensor cannot detect the paper feed motor signal.

Step Cause Solution

1 PF encoder sensor harness

connection failure

2 PF motor harness connection

failure

3 Paper feed motor defective Replace the paper feed motor.

4 Main PCB defective Replace the main PCB.

Reconnect the PF encoder sensor harness.

Reconnect the PF motor harness.

■ Error Code A100 Document scanner sensor detects that document scanner is open.

< User Check >

- Close the document scanner.

Step Cause Solution

1 Document scanner sensor harness

connection failure

2 Document scanner sensor not

mounted in place

3 Document scanner unit boss

broken

Reconnect the document scanner sensor harness.

Set the document scanner sensor into place.

Replace the document scanner unit.

4 Main PCB defective Replace the main PCB.

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■ Error Code A200 Document scanning position sensor detects length of document 900 mm or more.

< User Check >

- Check whether the scanned document is longer than the specified limit.

- Remove the jammed document.

Step Cause Solution

1 Document scanning position

actuator caught on the surrounding parts

2 Document scanning position

sensor defective

3 ADF motor defective

Document feed roller worn out

4 Main PCB defective Replace the main PCB.

Set the document scanning position actuator into place.

Replace the document scanning position sensor PCB.

Replace the ADF unit.

■ Error Code A300 Document detection sensor detects that document is pulled out during document scanning. Or, the document scanning position sensor cannot detect document within specified time.

< User Check >

- Remove the jammed document.

Step Cause Solution

1 Foreign materials in the document

feeding path

Remove foreign materials.

2 Document detection actuator

caught on the surrounding parts

3 Document scanning position

actuator out of place

4 Document scanning position

sensor harness connection failure

5 Document scanning position

sensor defective

6 Document pick-up roller worn out Replace the document separate roller ASSY.

7 ADF motor defective Replace the ADF unit.

8 Main PCB defective Replace the main PCB.

Set the document detection actuator into place.

Set the document scanning position actuator into place.

Reconnect the document scanning position sensor harness.

Replace the document scanning position sensor PCB.

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■ Error Code A500 Level of CIS scan result is detected as abnormal during fax sending. (During the first sending)

Error Code A600

Level of CIS scan result is detected as abnormal during fax sending. (After retrying)

Step Cause Solution

1 White level data failure Acquire white/black level data. (Refer to

Chapter 5, Section 1.4.15)

2 White reference film stained Clean the white reference film of the

document scanner unit.

3 CIS unit defective Replace the CIS unit.

4 Scratched or damaged white

reference film

5 Main PCB defective Replace the main PCB ASSY.

Replace the document scanner unit.

■ Error Code A700 Type of CIS unit and CIS type input value does not match.

Step Cause Solution

1 CIS type input value error Automatically identify the CIS type input

value. (refer to Chapter 5, Section 1.4.19 "Checking

of CIS Travel and Specifying of CIS Type (Maintenance mode 59)")

2 Main PCB defective Replace the main PCB.

■ Error Code AD00 The required number of pixels of the scanning data is not output, and it does not finish normally.

Step Cause Solution

1 White level data failure Carry out maintenance 55 to obtain white/

black level data.

2 CIS flat cable connection failure Reconnect the CIS flat cable.

3 CIS unit defective Replace the CIS unit.

4 Main PCB defective Replace the main PCB.

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■ Error Code AF00 CIS positioning abnormal (Home position cannot be found)

Step Cause Solution

1 Failure in automatic setting of the

CIS type

2 Scanner belt out of place Set the scanner belt into place.

3 Scanner motor harness connection

failure

4 CIS flat cable connection failure Reconnect the CIS flat cable.

5 Black reference film stained Clean document cover glass at black

6 CIS flat cable defective Replace the CIS flat cable.

7 CIS unit defective Replace the CIS unit.

8 Scanner motor defective Replace the document scanner unit.

9 Main PCB defective Replace the main PCB.

Specify the setting of the CIS type manually. (Refer to Chapter 5, Section 1.4.19.)

Reconnect the scanner motor harness.

reference film.

■ Error Code D100 Modem PCB initialization failed.

Error Code D200 SDAA communication failure

Step Cause Solution

1 Modem PCB harness connection

failure

2 Modem PCB defective Replace the modem PCB.

3 Main PCB defective Replace the main PCB.

Reconnect the modem PCB harness.

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■ Error Code D800 Touch panel initialization failed.

Step Cause Solution

1 Foreign material in the gap

between the touch panel and panel upper cover

2 Panel flat cable connection failure Reconnect the panel flat cable.

3 Breakage of panel flat cable Replace the panel flat cable.

4 Touch panel flat cable connection

failure

5 Touch panel defective Replace the control panel ASSY.

6 Panel PCB defective Replace the panel PCB ASSY.

7 Deformation in shape of the panel

upper cover

8 Main PCB defective Replace the main PCB.

Remove foreign materials.

Reconnect the touch panel flat cable.

Replace the control panel ASSY.

■ Error Code E200 Wired LAN MAC address not registered.

Step Cause Solution

1 Main PCB defective Replace the main PCB.

■ Error Code E300 Wireless LAN connection error

Step Cause Solution

1 Wireless LAN PCB connection

failure

2 Wireless LAN PCB defective Replace the wireless LAN PCB.

3 Main PCB defective Replace the main PCB.

Reconnect the wireless LAN PCB.

■ Error Code E600 Main PCB EEPROM write error

Step Cause Solution

1 Main PCB defective Replace the main PCB.

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■ Error Code E900 NFC PCB initialization failed.

Step Cause Solution

1 NFC PCB harness connection

failure

2 NFC PCB defective Replace the NFC PCB.

3 Panel PCB ASSY defective Replace the panel PCB ASSY.

4 Main PCB defective Replace the main PCB.

Reconnect the NFC PCB harness.

■ Error Code EC00 A USB device out of the specifications is inserted to the USB terminal, and consequently over current flows.

< User Check >

- Remove the inserted USB device.

Step Cause Solution

1 Main PCB defective Replace the main PCB.

■ Error Code F000 Flash file system error

Error Code F001 Flash ROM read problem

Error Code FD00 Firmware verification during the self test fails.

Error Code FD01 System resource error

Error Code FE00 ROM data acquisition error

< User Check >

- Turn the power OFF and ON.

Step Cause Solution

1 Program malfunctioning Re-load the firmware.

2 Main PCB defective Replace the main PCB.

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4.2 Recording Paper Feeding Problems

Problems related to paper feeding are end user recoverable if following the User Check items.

If the same problem occurs, follow each procedure in the order of the number described in the Step column in the tables below.

4.2.1 Paper is not fed from paper tray

< User Check >

- Check that recording paper is loaded correctly in the paper tray.

- Check that the paper smaller than the specified size is not loaded.

- Adjust the paper guide to match the paper size.

- Try reversing the recording paper in the paper tray, or rotating direction of the paper

for 180 degrees.

- Check thickness of recording paper is within tolerance of each type.

- Check that the number of recording paper loaded in the paper tray is within specified

volume.

- Clean the paper pull-in roller.

- If the recording paper is Glossy paper, load multiple sheets.

Step Cause Solution

1 Paper pull-in roller not mounted in

place

2 CR encoder strip stained Clean the CR encoder strip.

3 PF encoder disk stained Clean the PF encoder disk and flushing

4 Bank ASSY out of place Set the bank ASSY into place.

5 The grease of the switching lever

guide of the maintenance unit is not enough

6 Registration actuator out of place Set the registration actuator into place.

7 Paper feeding path parts out of

place

8 Paper pull-in roller worn out Replace the paper pull-in roller.

9 CR encoder strip defective Replace the CR encoder strip.

10 CR encoder sensor defective Replace the carriage PCB ASSY.

11 PF encoder disk defective Replace the PF encoder disk.

12 Registration sensor defective Replace the registration sensor PCB ASSY.

Set the paper pull-in roller into place.

guide. (refer to "Precautions for Troubleshooting

and/or Disassembly/Assembly")

Apply the grease for the switching lever guide of the maintenance unit. (refer to Fig. 2-10 (2-53))

Set the feeding path parts into place.

13 Paper feed motor defective Replace the paper feed motor.

14 Switching lever guide defective Replace the maintenance unit.

15 Main PCB defective Replace the main PCB.

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Fig. 2-10

Maintenance unit

Lubricant type: Permalub BAN-5

Lubricant amount: 3.0 mm diameter ball

Apply grease here.

4.2.2 Paper is not fed from manual feed slot

< User Check >

- Check whether recording paper has been properly loaded into the manual feed slot.

- Check thickness of recording paper is within tolerance of each type.

- Check whether the tray selection setting is fixed to the paper tray.

- Adjust the paper guide based on the paper size.

- Try reversing the recording paper in the manual feed slot, or rotating direction of the

paper for 180 degrees.

- Check whether there is any foreign material in the manual feed slot.

- Check only a single recording paper enters.

Step Cause Solution

1 Registration actuator out of place Set the registration actuator into place.

2 Registration sensor defective Replace the registration sensor PCB ASSY.

a2_302

3 Paper feed motor defective Replace the paper feed motor.

4 Main PCB defective Replace the main PCB.

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4.2.3 Paper is not fed from MP tray

< User Check >

- Check that recording paper is loaded correctly in the MP tray.

- Check thickness of recording paper is within tolerance of each type.

- Check that setting of tray selection is not fix to the paper tray.

- Check that the paper smaller than the specified size is not loaded.

- Adjust the paper guide to match the recording paper size.

- Try reversing the recording paper in the MP tray, or rotating direction of the paper for

180 degrees.

- Check that the number of recording paper loaded in the MP tray is within specified

volume.

- Clean the MP paper pull-in roller.

- Check that there is no foreign material in the MP tray.

Step Cause Solution

1 Paper feed motor harness

connection failure

2 MP paper detection sensor

harness connection failure

3 MP paper detection actuator out of

place

4 MP paper detection sensor

defective

5 Paper feeding path parts out of

place

6 Paper feed motor defective Replace the paper feed motor.

7 MP drive gear broken

MP paper pull-in roller worn out

8 Main PCB defective Replace the main PCB.

Reconnect the paper feed motor harness.

Reconnect the MP paper detection sensor harness.

Set the MP paper detection actuator into place.

Replace the MP paper detection sensor PCB ASSY.

Set the paper feeding path parts into place.

Replace the MP tray ASSY.

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4.2.4 Two or more sheets of paper are fed from the paper tray.

< User Check >

- Check that recording paper is loaded correctly in the paper tray.

- Check that the number of recording paper loaded in the paper tray is within specified

volume.

- Try reversing the recording paper in the paper tray, or rotating direction of the paper

for 180 degrees.

- Check thickness of recording paper is within tolerance of each type.

- Shuffle recording papers thoroughly and then reload them in the paper tray.

- If the recording paper is curling, replace it.

Step Cause Solution

1 Bank ASSY worn out Replace the bank ASSY.

2 Base pad worn out Replace the base pad.

3 Paper tray defective Replace the paper tray.

4.2.5 Two or more sheets of paper are fed from the MP tray.

< User Check >

- Check that recording paper is loaded correctly in the MP tray.

- Check that the set number of recording paper loaded in the MP tray is within

specified volume.

- Try reversing the recording paper in the MP tray, or rotating direction of the paper for

180 degrees.

- Check thickness of recording paper is within tolerance of each type.

- Shuffle recording papers thoroughly and then reload them in the paper tray.

Step Cause Solution

1 Base pad worn out

Bank ASSY worn out Friction pad worn out

4.2.6 Paper feeding at an angle

< User Check >

- Check that recording paper is loaded correctly in the paper tray.

- Adjust the paper guide to match the paper size.

- Check thickness of recording paper is within tolerance of each type.

- Check if too much paper is loaded in the paper tray.

- Clean the paper pull-in roller.

Step Cause Solution

1 Bank ASSY out of place Set the bank ASSY into place.

2 Paper feeding path parts out of

place

3 Main PCB defective Replace the main PCB.

Replace the MP tray ASSY.

Set the paper feeding path parts into place.

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4.2.7 Recording paper jam

■ Paper jam around the paper tray

< User Check >

- Check that recording paper is loaded correctly in the paper tray.

- Check that the paper tray is inserted all the way to the back end.

- Adjust the paper guide to match the paper size.

- Check that the paper smaller than the specified size is not loaded.

- Check thickness of recording paper is within tolerance of each type.

- Check that the number of recording paper loaded in the paper tray is within specified

volume.

- Check that the jam clear cover is securely closed.

- Clean the related rollers.

Step Cause Solution

1 Foreign materials in the recording

paper path

2 Bank ASSY out of place Set the bank ASSY into place.

3 Platen foam drift Set the platen foam into place.

4 Jam clear cover not mounted in

place

5 CR guide rail not mounted in place Set the CR guide rail into place.

6 Platen ASSY not mounted in place Set the platen ASSY into place.

7 Platen spring not mounted in place Set the platen spring into place.

8 Jam clear cover damaged, broken Replace the jam clear cover.

9 Platen ASSY damaged, broken Replace the platen ASSY.

10 Registration sensor defective Replace the registration sensor PCB ASSY.

11 Paper tray defective Replace the paper tray.

12 Main PCB defective Replace the main PCB.

Remove foreign materials.

Set the jam clear cover into place.

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Brother DCP-J572DW, J772DW, J774DW, DCP-J1100DW, T310 SERVICE MANUAL

Specifications and Main Features

Frequently Asked Questions

User Manual