Definitions of Notes ........................................................................................................................................ 3
Important Note ............................................................................................................................................... 5
Introduction to Your Brother Machine................................................................................................. 6
Before Using Your Machine ........................................................................................................................... 7
Control Panel Overview ................................................................................................................................. 8
Navigate the Touchscreen............................................................................................................................ 19
Copy a Document ..................................................................................................................................... 186
Enlarge or Reduce Copied Images ............................................................................................................ 188
Copy on Both Sides of the Paper (1-sided to 2-sided/2-sided to 2-sided) ....................................... 195
Copy an ID Card ........................................................................................................................................ 197
Copy in Ink Save Mode ............................................................................................................................. 199
Send a Fax.................................................................................................................................................204
Send a Fax from Your Brother Machine ........................................................................................... 205
Send a Fax Manually........................................................................................................................ 207
Send a Fax at the End of a Conversation ........................................................................................ 208
Send the Same Fax to More than One Recipient (Broadcasting) .................................................... 209
Send a Fax in Real Time.................................................................................................................. 212
Send a Fax at a Specified Time (Delayed Fax)................................................................................ 213
ii
Home > Table of Contents
Cancel a Fax in Progress ................................................................................................................. 214
Check and Cancel a Pending Fax.................................................................................................... 215
Receive a Fax ............................................................................................................................................ 221
Store Fax Numbers ..........................................................................................................................259
Set up Groups for Broadcasting ....................................................................................................... 264
Telephone Services and External Devices................................................................................................. 268
Use BT Call Sign .............................................................................................................................. 269
Caller ID ........................................................................................................................................... 271
Set the Telephone Line Type............................................................................................................ 273
Voice Over Internet Protocol (VoIP/Telephone Line Interference)....................................................275
External TAD (Telephone Answering Device)................................................................................... 276
External and Extension Telephones ................................................................................................. 280
Get Started.................................................................................................................................................344
Use Web Services from Your Brother Machine.......................................................................................... 379
Use Brother Web Services.........................................................................................................................380
Print with Google Cloud Print™.................................................................................................................. 382
Print with AirPrint........................................................................................................................................ 383
Print with Mopria®...................................................................................................................................... 384
Print and Scan from a Mobile Device.........................................................................................................385
Print and Scan Using Near-Field Communication (NFC)...........................................................................386
Document is Jammed in the Top of the ADF Unit ............................................................................ 417
Document is Jammed inside the ADF Unit....................................................................................... 418
Remove Paper Scraps Jammed in the ADF .................................................................................... 419
Printer Jam or Paper Jam .......................................................................................................................... 420
Paper is Jammed Inside and in the Front of the Machine (Jam A Inside/Front) .............................. 421
Paper is Jammed in the Front of the Machine (Jam B Front)........................................................... 426
Paper is Jammed in the Back of the Machine (Jam C Rear) ........................................................... 429
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Home > Table of Contents
If You Are Having Difficulty with Your Machine .......................................................................................... 431
Paper Handling and Printing Problems ............................................................................................ 432
Telephone and Fax problems ........................................................................................................... 438
Other Problems ................................................................................................................................444
Replace the Ink Cartridges......................................................................................................................... 460
Clean Your Brother Machine ...................................................................................................................... 463
Clean the Scanner............................................................................................................................ 464
Clean the Print Head from Your Brother Machine ............................................................................ 466
Clean the Print Head from Your Computer (Windows®)................................................................... 467
Clean the Print Head from Your Computer (Mac)............................................................................. 469
Clean the Machine's LCD.................................................................................................................470
Clean the Outside of the Machine .................................................................................................... 471
Clean the Machine's Printer Platen .................................................................................................. 473
Clean the Paper Feed Rollers .......................................................................................................... 474
Clean the Paper Pick-up Rollers ...................................................................................................... 476
Check Your Brother Machine .....................................................................................................................477
Check the Print Quality..................................................................................................................... 478
Check the Print Alignment from Your Brother Machine .................................................................... 481
Check the Ink Volume ...................................................................................................................... 482
Monitor Machine Status from Your Computer (Windows®) .............................................................. 483
Monitor Machine Status from Your Computer (Mac) ........................................................................ 488
Correct the Paper Feed to Clear Vertical Lines.......................................................................................... 490
Pack and Ship Your Brother Machine ........................................................................................................491
Home > Before You Use Your Brother Machine > Applicable Models
Applicable Models
This User's Guide applies to the following models:
2.7 inch Touchscreen LCD models: DCP-J785DW/MFC-J985DW
Related Information
• Before You Use Your Brother Machine
2
Home > Before You Use Your Brother Machine > Definitions of Notes
Definitions of Notes
We use the following symbols and conventions throughout this User's Guide:
WARNING
WARNING indicates a potentially hazardous situation which, if not avoided, could result in death or serious
injuries.
CAUTION
CAUTION indicates a potentially hazardous situation which, if not avoided, may result in minor or moderate
injuries.
IMPORTANT
IMPORTANT indicates a potentially hazardous situation which, if not avoided, may result in damage to
property or loss of product functionality.
NOTE
NOTE specifies the operating environment, conditions for installation, or special conditions of use.
Tips icons provide helpful hints and supplementary information.
Electrical Hazard icons alert you to possible electrical shock.
Bold
Bold style identifies buttons on the machine's control panel or computer screen.
Italics
Italicised style emphasises an important point or refers you to a related topic.
[Courier New]
Courier New font identifies messages shown on the machine's LCD.
Related Information
• Before You Use Your Brother Machine
3
Home > Before You Use Your Brother Machine > Trademarks
Trademarks
Microsoft, Windows, Windows Vista, Windows Server, SharePoint, Internet Explorer, Word, Excel, PowerPoint,
OneNote, OneDrive and Windows Phone are either registered trademarks or trademarks of Microsoft
Corporation in the United States and/or other countries.
Apple, Mac, Safari, iPad, iPad mini, iPhone, iPod touch and OS X are trademarks of Apple Inc., registered in the
United States and other countries.
AirPrint is a trademark of Apple Inc.
Nuance and PaperPort are trademarks or registered trademarks of Nuance Communications, Inc. or its affiliates
in the United States and/or other countries.
Memory Stick PRO Duo, Memory Stick Duo, Memory Stick Micro and M2 are trademarks of Sony Corporation.
The SDHC Logo is a trademark of SD-3C, LLC.
AOSS is a trademark of Buffalo Inc.
Wi-Fi, Wi-Fi Alliance, Wi-Fi Direct and Wi-Fi Protected Access are registered trademarks of Wi-Fi Alliance®.
WPA, WPA2, Wi-Fi Protected Setup and Wi-Fi Protected Setup logo are trademarks of Wi-Fi Alliance®.
Flickr is a trademark of Yahoo! Inc.
Android, Android Market, Google Cloud Print, Google Drive, Picasa Web Albums, Google Play and Google
Chrome are trademarks of Google, Inc. Use of these trademarks are subject to Google Permissions.
Mozilla and Firefox are registered trademarks of the Mozilla Foundation.
UNIX is a registered trademark of The Open Group in the United States and other countries.
Linux is the registered trademark of Linus Torvalds in the U.S. and other countries.
The Bluetooth word mark is owned by the Bluetooth SIG, Inc. and any use of such marks by Brother Industries,
Ltd. is under license.
Intel is a trademark of Intel Corporation in the U.S. and/or other countries.
Evernote is a trademark of Evernote Corporation and used under a license.
The Mopria is a trademark of Mopria Alliance, Inc.
WordPerfect is a registered trademark of Corel Corporation and/or its subsidiaries in Canada, the United States
and/or other countries.
Each company whose software title is mentioned in this manual has a Software License Agreement specific to its
proprietary programs.
Any trade names and product names of companies appearing on Brother products, related documents
and any other materials are all trademarks or registered trademarks of those respective companies.
Related Information
• Before You Use Your Brother Machine
4
Home > Before You Use Your Brother Machine > Important Note
Important Note
•Do not use this product outside the country of purchase as it may violate the wireless telecommunication and
power regulations of that country.
•Not all models are available in all countries.
•Windows® XP in this document represents Windows® XP Professional, Windows® XP Professional x64
Edition and Windows® XP Home Edition.
•Windows Server® 2003 in this document represents Windows Server® 2003, Windows Server® 2003 x64
Edition, Windows Server® 2003 R2 and Windows Server® 2003 R2 x64 Edition.
•Windows Server® 2008 in this document represents Windows Server® 2008 and Windows Server® 2008 R2.
•In this User's Guide, the LCD messages of the MFC-J985DW are used unless otherwise specified.
•In this User's Guide, the illustrations of the MFC-J985DW are used unless otherwise specified.
•Unless otherwise specified, the screens in this manual are from Windows® 7 and OS X v10.9.x. Screens on
your computer may vary depending on your operating system.
•The contents of this guide and the specifications of this product are subject to change without notice.
•This documentation is for both MFC and DCP models. Where it says 'MFC' in this User's Guide, read 'MFCxxxx' as 'DCP-xxxx'. DCP models are not equipped with a fax function.
Related Information
• Before You Use Your Brother Machine
5
Home > Introduction to Your Brother Machine
Introduction to Your Brother Machine
• Before Using Your Machine
• Control Panel Overview
• LCD Overview
• Settings Screen Overview
• Navigate the Touchscreen
•
Access Brother Utilities (Windows®)
6
Home > Introduction to Your Brother Machine > Before Using Your Machine
Before Using Your Machine
Before attempting any printing operation, confirm the following:
•Make sure you have installed the Brother software and drivers.
•For USB or network cable users: Make sure the interface cable is physically secure.
Selecting the correct type of paper
For high quality printing, it is important to select the correct type of paper. Be sure to read the information about
acceptable paper before buying paper, and to determine the printable area depending on the settings in the
printer driver.
Simultaneous printing, scanning and faxing
Your machine can print from your computer while sending or receiving a fax into memory or while scanning a
document into the computer. Fax sending will not be stopped during printing from your computer. However, when
the machine is copying or receiving a fax on paper, it pauses the printing operation, and then continues printing
when copying or fax receiving has finished.
DCP models do not support the fax feature.
Firewall (Windows®)
If your computer is protected by a firewall and you are unable to network print, network scan, or PC-FAX, you
may need to configure the firewall settings. If you are using the Windows® Firewall and you installed the Brother
software and drivers from the CD-ROM, the necessary firewall settings have already been set. If you are using
any other personal firewall software, see the User's Guide for your software or contact the software
manufacturer.
Related Information
• Introduction to Your Brother Machine
7
Home > Introduction to Your Brother Machine > Control Panel Overview
324
1
Control Panel Overview
The control panel will vary depending on your model.
1. NFC (Near Field Communication) logo
(MFC-J985DW)
•If your Android™ device supports the NFC feature, you can print from your device or scan documents to
your device by touching it to the NFC logo on the control panel. You must download and install Brother
iPrint&Scan to your Android™ device to use this feature.
•Make sure the NFC settings of both your Brother machine and your Android™ device are set to On.
Access menus and options by pressing them on this touchscreen.
Adjust the angle of the touchscreen LCD and touchpanel by lifting it.
3. Touchpanel
(Back)
Press to go back to the previous menu.
(Home)
Press to return to the Home screen.
While the machine is in Sleep Mode, the Home icon blinks.
(Cancel)
Press to cancel an operation (available when illuminated in red).
8
4. Power On/Off
Press to turn the machine on.
Press and hold down
stay on for a few seconds before turning itself off. If you have connected an external telephone or TAD, it is
always available.
If you turn the machine off using , it will still clean the print head periodically to maintain print quality. To
prolong print head life, provide better ink efficiency, and maintain print quality, keep your machine connected
to a power source at all times.
to turn the machine off. The touchscreen will display [Shutting Down] and will
Related Information
• Introduction to Your Brother Machine
• Print and Scan Using Near-Field Communication (NFC)
9
Home > Introduction to Your Brother Machine > LCD Overview
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LCD Overview
MFC-J985DW
There are two Home screens that you can access by pressing d or c.
From the Home screens, you can access Wi-Fi setup, Shortcuts, Ink levels and Setup screens.
Home Screen 1
This screen shows the machine’s status when the machine is idle. This Home screen is also called the Ready
Mode screen. When displayed, this indicates that your machine is Ready for the next command.
Home Screen 1 provides access to [Fax], [Copy] and [Scan] operations.
Home Screen 2
Home Screen 2 provides access to additional features, such as [Photo], [Web] and [Apps] operations.
1. Date & Time
Displays the date and time set on the machine.
2.Quiet Mode
This icon appears when the [Quiet Mode] setting is set to [On].
The Quiet Mode setting can reduce printing noise. When Quiet Mode is turned on, the print speed becomes
slower.
3.
Wireless Status
Each icon in the following table shows the wireless network status.
Your machine has not been connected to the wireless access point.
Press this button to configure wireless settings. For more detailed information, see the Quick Setup Guide.
Wireless network is connected.
A three-level indicator in each of the Home screens displays the current wireless signal strength.
The wireless access point cannot be detected.
10
The wireless setting is disabled.
You can configure wireless settings by pressing the Wireless Status button.
4.[Shortcuts]
Create Shortcuts for frequently-used operations such as sending a fax, copying, scanning and using Web
Connect.
•There are three Shortcuts screens. You can program four shortcuts on each screen.
•To display the other Shortcuts screens, press d or c.
5.[Ink]
Displays the available ink volume. Press to access the [Ink] menu.
When an ink cartridge is near the end of its life or having a problem, an error icon is displayed on the ink
colour.
6.[Settings]
Press to access the [Settings] menu.
7. Modes:
•[Fax]
Press to access Fax mode.
•
[Copy]
Press to access Copy mode.
•
[Scan]
Press to access Scan mode.
•
[Photo]
Press to access Photo mode.
•
[Web]
Press to connect the Brother machine to an Internet service.
For more detailed information, see the Web Connect Guide: support.brother.com/manuals
•
[Apps]
Press to connect the Brother machine to the Brother Apps service.
For more detailed information, see the Web Connect Guide:
8. [Stored Fax(es):]
support.brother.com/manuals
11
8
When [Fax Preview] is set to [Off], [Stored Fax(es)] displays how many received faxes are in the
9
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machine's memory.
Press [Print] to print the faxes.
9. [New Fax(es):]
When [Fax Preview] is set to [On], [New Fax(es)] displays how many new faxes you have received
and stored in the memory.
Press [View] to view the faxes on the touchscreen.
10. Warning icon
The warning icon appears when there is an error or maintenance message; press [Detail] to view it,
and then press to return to Ready mode.
•This product adopts the font of ARPHIC TECHNOLOGY CO.,LTD.
DCP-J785DW
There are two Home screens that you can access by pressing d or c.
From the Home screens, you can access Wi-Fi setup, Shortcuts, Ink levels and Setup screens.
12
Home Screen 1
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1
This screen shows the machine’s status when the machine is idle. This Home screen is also called the Ready
Mode screen. When displayed, this indicates that your machine is Ready for the next command.
Home Screen 1 provides access to [Copy], [Scan] and [Photo] operations.
Home Screen 2
Home Screen 2 provides access to additional features, such as [Web] and [Apps] operations.
1.Quiet Mode
This icon appears when the [Quiet Mode] setting is set to [On].
The Quiet Mode setting can reduce printing noise. When Quiet Mode is turned on, the print speed becomes
slower.
2.Wireless Status
Each icon in the following table shows the wireless network status.
Your machine has not been connected to the wireless access point.
Press this button to configure wireless settings. For more detailed information, see the Quick Setup Guide.
Wireless network is connected.
A three-level indicator in each of the Home screens displays the current wireless signal strength.
The wireless access point cannot be detected.
The wireless setting is disabled.
You can configure wireless settings by pressing the Wireless Status button.
3.[Shortcuts]
Create Shortcuts for frequently-used operations such as making a copy, scanning and using Web Connect.
13
•There are three Shortcuts screens. You can program four shortcuts on each screen.
7
•To display the other Shortcuts screens, press d or c.
4.[Ink]
Displays the available ink volume. Press to access the [Ink] menu.
When an ink cartridge is near the end of its life or having a problem, an error icon is displayed on the ink
colour.
5.[Settings]
Press to access the [Settings] menu.
6. Modes:
•
•[Scan]
•
•
•[Apps]
7. Warning icon
[Copy]
Press to access Copy mode.
Press to access Scan mode.
[Photo]
Press to access Photo mode.
[Web]
Press to connect the Brother machine to an Internet service.
For more detailed information, see the Web Connect Guide:
Press to connect the Brother machine to the Brother Apps service.
For more detailed information, see the Web Connect Guide:
support.brother.com/manuals
support.brother.com/manuals
14
The warning icon appears when there is an error or maintenance message; press [Detail] to view it,
and then press to return to Ready mode.
•This product adopts the font of ARPHIC TECHNOLOGY CO.,LTD.
Related Information
• Introduction to Your Brother Machine
• Message from Brother
• Reduce Printing Noise
• Reset Functions
• Reset Your Brother Machine
• Check the Ink Volume
• Settings Screen Overview
• Error and Maintenance Messages
15
Home > Introduction to Your Brother Machine > LCD Overview > Message from Brother
Message from Brother
If you use Brother Web Connect and [New Function Notice] is set to [On], notifications about cloud
services will appear on the Home screen.
Check for new notifications by pressing [Detail].
Related Information
• LCD Overview
16
Home > Introduction to Your Brother Machine > Settings Screen Overview
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Settings Screen Overview
DCP-J785DW
The touchscreen shows the machine's status when you press [Settings].
Use the Settings menu to access all of your Brother machine's settings.
1. [Maintenance]
Press to access the [Maintenance] menu.
Use options in the Maintenance menu to check and improve print quality, clean the print head and check the
ink volume.
2. [Paper Type]
Press to access the [Paper Type] menu.
3. [Quiet Mode]
Displays the Quiet Mode setting.
Press to access the [Quiet Mode] menu.
When this menu is set to [On],
4. [Date & Time]
Displays the date and time.
Press to access the [Date & Time] menu.
5. [Wi-Fi]
Press to set up a wireless network connection.
If you are using a wireless connection, a three-level indicator on the screen displays the current wireless
signal strength.
6. [Paper Size]
Press to access the [Paper Size] menu.
7. [All Settings]
Press to access a menu of all of your machine's settings.
is displayed on the Home screen.
MFC-J985DW
The touchscreen shows the machine's status when you press [Settings].
Use the Settings menu to access all of your Brother machine's settings.
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1. [Maintenance]
Press to access the [Maintenance] menu.
Use options in the Maintenance menu to check and improve print quality, clean the print head and check the
ink volume.
2. [Quiet Mode]
Displays the Quiet Mode setting.
Press to access the [Quiet Mode] menu.
When this menu is set to [On], is displayed on the Home screen.
3. [Fax Preview]
Displays the Fax Preview setting.
Press to access the [Fax Preview] menu.
4. Receive Mode
Displays the current Receive Mode.
•[Fax] (Fax Only)
•[Fax/Tel]
•[External TAD]
•[Manual]
5. [Date & Time]
Displays the date and time.
Press to access the [Date & Time] menu.
6. [Wi-Fi]
Press to set up a wireless network connection.
If you are using a wireless connection, a three-level indicator
signal strength.
7. [Tray Setting]
Press to access the [Tray Setting] menu.
Use options in the Tray setting menu to change the paper size and type.
8. [All Settings]
Press to access a menu of all of your machine's settings.
on the screen displays the current wireless
Related Information
• Introduction to Your Brother Machine
• LCD Overview
• Check the Ink Volume
18
Home > Introduction to Your Brother Machine > Navigate the Touchscreen
Navigate the Touchscreen
•Press your finger on the touchscreen to display and access all the settings and features and their available
options. Press dc or ab to scroll through them.
IMPORTANT
DO NOT press the touchscreen with a sharp object such as a pen or stylus. It may damage the machine.
DO NOT touch the touchscreen immediately after plugging in the power cord or turning on the machine.
Doing this may cause an error.
Related Information
• Introduction to Your Brother Machine
19
Home > Introduction to Your Brother Machine > Access Brother Utilities (Windows®)
Access Brother Utilities (Windows®)
Brother Utilities is an application launcher that offers convenient access to all Brother applications installed on
your computer.
1. Do one of the following:
•Windows® XP, Windows Vista® and Windows® 7
Click
•Windows® 8
Tap or click (Brother Utilities) either on the Start screen or the desktop.
•Windows® 8.1
Move your mouse to the lower left corner of the Start screen and click
device, swipe up from the bottom of the Start screen to bring up the Apps screen).
When the Apps screen appears, tap or click (Brother Utilities).
•Windows® 10
Click
2. Select your machine.
(Start) > All Programs > Brother > Brother Utilities.
> All apps > Brother > Brother Utilities.
(if using a touch-based
3. Select the operation you want to use.
Related Information
• Introduction to Your Brother Machine
• Uninstall the Brother Software and Drivers (Windows®)
20
Home > Introduction to Your Brother Machine > Access Brother Utilities (Windows®) > Uninstall the Brother
Software and Drivers (Windows®)
Uninstall the Brother Software and Drivers (Windows®)
1. Do one of the following:
•Windows® XP, Windows Vista® and Windows® 7
Click (Start) > All Programs > Brother > Brother Utilities.
•Windows® 8
Tap or click
•Windows® 8.1
Move your mouse to the lower left corner of the Start screen and click
device, swipe up from the bottom of the Start screen to bring up the Apps screen).
When the Apps screen appears, tap or click (Brother Utilities).
•Windows® 10
Click
2. Click the drop-down list, and then select your model name (if not already selected). Click Tools in the left
navigation bar, and then click Uninstall.
Follow the instructions in the dialog box to uninstall the software and drivers.
> All apps > Brother > Brother Utilities.
(Brother Utilities) either on the Start screen or the desktop.
(if using a touch-based
Related Information
• Access Brother Utilities (Windows®)
21
Home > Paper Handling
Paper Handling
• Load Paper
• Load Documents
22
Home > Paper Handling > Load Paper
Load Paper
• Load Paper in the Paper Tray
• Load Photo or Photo L Paper in Photo Paper Tray
• Load Paper in the Manual Feed Slot
• Unprintable Area
• Paper Settings
• Acceptable Paper and Other Print Media
• Error and Maintenance Messages
• Paper Handling and Printing Problems
23
Home > Paper Handling > Load Paper > Load Paper in the Paper Tray
Load Paper in the Paper Tray
• Load Cut-Sheet Paper or Photo 2L Paper in the Paper Tray
• Load Photo Paper in the Paper Tray
• Load Envelopes in the Paper Tray
24
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