This Basic User's Guide contains basic
instructions and information for your Brother
machine.
For more advanced instructions and
information, see the Online User's Guide at
solutions.brother.com/manuals
If you need to call Customer Service
Please complete this information for future reference:
Model Number:
Serial Number:
1
MFC-J985DW
Date of Purchase:
Place of Purchase:
1
The serial number is on the back of the machine. Retain this User’s Guide with your sales
receipt as a permanent record of your purchase, in the event of theft, fire or warranty
service.
Register your product online at
www.brother.com/registration
By registering your product with Brother, you will be recorded as the original
owner of the product. Your registration with Brother:
• may serve as confirmation of the purchase date of your product if you lose
your receipt;
• may support an insurance claim by you in the event of product loss
covered by insurance; and,
• will help us notify you of enhancements to your product and special offers.
Complete and fax the Brother Warranty Registration and Test Sheet, or
register online at
For technical help, you must call the country where you bought the machine. Calls must be made
from within that country.
FAQs (Frequently Asked Questions)
The Brother Solutions Center is our one-stop resource for all your Fax Machine/Multi-Function
Center needs. Download the latest software and utilities and read FAQs and troubleshooting tips
to learn how to get the most from your Brother product.
support.brother.com
• Check here for Brother driver updates.
• To keep your machine’s performance up-to-date, check here for the latest firmware
upgrade.
1-877-268-9575 (test your fax sending and fax receiving operations)
In Canada:
www.brother.ca/support (Self-Service Videos, Email, Chat, Facebook and Twitter Help)
Service Center Locator (USA only)
For the location of a Brother authorized service center, call 1-877-BROTHER (1-877-276-8437)
or visit www.brother-usa.com/service.
Service Center Locations (Canada only)
For the location of a Brother authorized service center, visit www.brother.ca/support.
ii
Ordering Accessories and Supplies
For best quality results use only genuine Brother supplies, which are available at most Brother
retailers. If you cannot find the supplies you need and have a Visa, MasterCard, Discover,
American Express credit card, or PayPal account, you can order directly from Brother. Visit us
online for a complete selection of the Brother accessories and supplies that are available for
purchase.
NOTE
In Canada, only Visa and MasterCard are accepted.
In USA:
1-877-552-MALL (1-877-552-6255)
1-800-947-1445 (assistance via fax)
www.brothermall.com
In Canada:
www.brother.ca
Order Information
DescriptionItem
Ink Cartridge Super High Yield
<black / yellow / cyan (blue) / magenta
(red) >
Premium Plus Glossy Photo Paper
(Letter size / 20 sheets)BP71GLTR
(4" x 6" size / 20 sheets)BP71GP20
Multipurpose Paper - Plain Paper
(Letter size / 500 sheets)BP60MPLTR (USA only)
1
For more information about the replacement supplies, visit www.brother.com/pageyield.
Notice - Disclaimer of Warranties (USA and
Canada)
BROTHER’S LICENSOR(S), AND THEIR DIRECTORS, OFFICERS, EMPLOYEES OR
AGENTS (COLLECTIVELY BROTHER’S LICENSOR) MAKE NO WARRANTIES, EXPRESS OR
IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, REGARDING THE
SOFTWARE. BROTHER’S LICENSOR(S) DOES NOT WARRANT, GUARANTEE OR MAKE
ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE
SOFTWARE IN TERMS OF ITS CORRECTNESS, ACCURACY, RELIABILITY, CURRENTNESS
OR OTHERWISE. THE ENTIRE RISK AS TO THE RESULTS AND PERFORMANCE OF THE
SOFTWARE IS ASSUMED BY YOU. THE EXCLUSION OF IMPLIED WARRANTIES IS NOT
PERMITTED BY SOME STATES IN THE USA AND SOME PROVINCES IN CANADA. THE
ABOVE EXCLUSION MAY NOT APPLY TO YOU.
IN NO EVENT WILL BROTHER’S LICENSOR(S) BE LIABLE TO YOU FOR ANY
CONSEQUENTIAL, INCIDENTAL OR INDIRECT DAMAGES (INCLUDING DAMAGES FOR
LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS
INFORMATION, AND THE LIKE) ARISING OUT OF THE USE OR INABILITY TO USE THE
SOFTWARE EVEN IF BROTHER’S LICENSOR HAS BEEN ADVISED OF THE POSSIBILITY
OF SUCH DAMAGES. BECAUSE SOME STATES IN THE USA AND SOME PROVINCES IN
CANADA DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR
CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY
TO YOU. IN ANY EVENT BROTHER’S LICENSOR’S LIABILITY TO YOU FOR ACTUAL
DAMAGES FROM ANY CAUSE WHATSOEVER, AND REGARDLESS OF THE FORM OF THE
ACTION (WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT
LIABILITY OR OTHERWISE), WILL BE LIMITED TO $50.
iv
You Can Use the Following Features
Printing
Scanning
Mobile Connect
Use Brother iPrint&Scan to check the
machine status and access various functions
from mobile devices.
For more information, see the
Mobile Print/Scan Guide for
Brother iPrint&Scan:
solutions.brother.com/manuals
By installing Brother iPrint&Scan on your
mobile device and connecting to the machine,
you can use the following convenient features:
• Print
You can print photos, documents, and web
pages from your mobile device. You can
also print files from various web services.
• Scan
You can scan photos and documents and
save them to your mobile device.
• Copy
You can use your mobile device to edit
scanned images (crop and rotate images),
and then print them using the machine.
• Fax
You can fax photos and documents that
are stored on your mobile device. You can
also view faxes, which are received by the
machine, on your mobile device.
• Check the Machine Status
You can check the remaining ink levels and
other information, and view error solutions.
Web Connect / Brother Apps
Scan and upload images and files to popular
web services directly from your machine.
Capture and convert information directly from
your machine without your computer.
For more information, see the
Web Connect Guide:
solutions.brother.com/manuals
If your Android™ device supports Near Field
Communication (NFC), you can print and
scan just by touching your device to the NFC
logo on the control panel.
v
User's Guides and Where to Find Them
Which Guide?What's in It?Where Is It?
Product Safety GuideRead this Guide first. Please read the Safety
Instructions before you set up your machine.
See this Guide for trademarks and legal
limitations.
Quick Setup GuideFollow the instructions for setting up your
machine, and installing the drivers and
software for the operating system and
connection type you are using.
Basic User's GuideLearn the basic PC-Print, Scan, Copy, Fax
and PhotoCapture Center operations and
basic machine maintenance. See
troubleshooting tips.
Online User's GuideThis guide includes the additional contents of
the Basic User’s Guide.
In addition to information about the PC-Print,
Scan, Copy, Fax, PhotoCapture Center and
Brother ControlCenter operations, useful
information is included about using the
machine on a network.
Web Connect GuideThis Guide provides useful information about
accessing Internet services from the Brother
machine, as well as downloading images,
printing data and uploading files directly to
Internet services.
Printed / In the box
Printed / In the box
Printed / In the box
Brother Solutions
Center
1
AirPrint GuideThis Guide provides information for using
AirPrint to print from OS X v10.8.5 or later
and your iPhone, iPod touch, iPad, or other
iOS device to your Brother machine without
installing a printer driver.
Google Cloud Print Guide This Guide provides details about how to use
Google Cloud Print™ services for printing
over the Internet.
Mobile Print/Scan Guide
for Brother iPrint&Scan
This Guide provides useful information about
printing from your mobile device, and
scanning from your Brother machine to your
mobile device when connected to a Wi-Fi
®
network.
1
Visit solutions.brother.com/manuals.
vi
Basic Operations and Where to Find Instructions
The contents of the Basic User's Guide are also included in the Online User's Guide with more
details.
FeaturesContentsGuide
SetupLoad paperBasic User's Guide
Connect the machine to your computerQuick Setup Guide
Connect the machine to your mobile
device
CopyCopy a documentBasic User's Guide
Various types of copies (2-sided copies,
and so on)
Print
FaxSend and receive a faxBasic User's Guide
Print from your computer (Windows®/
Macintosh)
Print from your mobile device (Brother
iPrint&Scan)
Print using the AirPrint functionAirPrint Guide
Print using the Google Cloud Print
function
Print data downloaded from a cloud
service
Transfer a fax to your computerOnline User's Guide
Send and receive a fax using your
computer
Send and view a fax using your mobile
device (Brother iPrint&Scan)
Quick Setup Guide
Online User's Guide
Basic User's Guide
Mobile Print/Scan Guide
Google Cloud Print Guide
Web Connect Guide
Basic User's Guide
Mobile Print/Scan Guide
ScanScan from the machineBasic User's Guide
Scan from your computerBasic User's Guide
Scan from your mobile device (Brother
iPrint&Scan)
Save scanned data to a cloud serviceWeb Connect Guide
PhotoPrint a photoBasic User's Guide
Additional
information
Error messagesBasic User's Guide
TroubleshootingBasic User's Guide
SpecificationsOnline User's Guide
Mobile Print/Scan Guide
vii
The Online User's Guide Helps You Get the Most
1
2
3
4
Out of Your Machine
We hope that you find this guide helpful. To learn more about your machine's features, please
take a look at our Online User's Guide. It offers:
Quicker navigation!
Search box
Navigation index in a separate panel
Comprehensive!
Every topic in one guide
Simplified Layout!
Provides step-by-step instructions
Feature summary at the top of the page
1. Search Box
2. Navigation
3. Summary
4. Step-by-Step
To View Online User's Guides
To view the Online User's Guide and other available guides, visit solutions.brother.com/manuals.
For Windows® users only: you can also access your machine's guides by using Brother Utilities.
The Brother Utilities tool is included in the standard installation and, once installed, you can find it
either as a shortcut on your desktop, or from the Windows® Start menu.
viii
Questions or Problems? Please take a look at our
FAQs, solutions, and videos online.
Go to your model's FAQs & Troubleshooting page on the Brother Solutions Center at
support.brother.com
• Provides several ways to search!
• Displays related questions for more information
• Receives regular updates based on customer feedback
Since the Brother Solutions Center is updated regularly, this screenshot is subject to change
without notice.
ix
Definitions of Notes
We use the following symbols and conventions throughout this User's Guide:
IMPORTANT
IMPORTANT indicates a potentially hazardous situation which, if not avoided, may result in
damage to property or loss of product functionality.
NOTE
NOTE specifies the operating environment, conditions for installation, or special conditions of
use.
Tips icons provide helpful hints and supplementary information.
Bold
Bold style identifies buttons on the machine's control panel or computer screen.
Italics
Italicized style emphasizes an important point or refers you to a related topic.
[Courier New]
Courier New font identifies messages shown on the machine's LCD.
x
For the Latest Driver Updates
Go to your model's Downloads page on the Brother Solutions Center at support.brother.com to
download drivers.
To keep your machine’s performance up-to-date, check there for the latest firmware upgrades.
Compilation and Publication Notice
Under the supervision of Brother Industries, Ltd., this manual has been compiled and published,
covering the latest product's descriptions and specifications.
The contents of this manual and the specifications of this product are subject to change without
notice.
Brother reserves the right to make changes without notice in the specifications and materials
contained herein and shall not be responsible for any damages (including consequential) caused
by reliance on the materials presented, including but not limited to typographical and other errors
relating to the publication.
xi
Table of Contents
General Information ............................................................................................ 1
1
Control Panel Overview.............................................................................................1
Index ................................................................................................................... 68
D
xiv
324
1
General Information
1
Control Panel Overview
1
General Information
1. NFC (Near Field Communication) logo
• If your Android™ device supports the NFC feature, you can print from your device or scan
documents to your device by touching it to the NFC logo on the control panel.
2. 2.7" Touchscreen Liquid Crystal Display (LCD)
Access menus and options by pressing them on this Touchscreen.
Adjust the angle of the Touchscreen LCD and Touchpanel by lifting it.
3. Touchpanel
(Back)
Press to go back to the previous menu.
(Home)
Press to return to the Home screen.
While the machine is in Sleep Mode, the Home icon blinks.
1
(Cancel)
Press to cancel an operation (available when illuminated in red).
4. Power On/Off
Press to turn on the machine .
Press and hold down to turn off the machine. The Touchscreen will display [Shutting
Down] and will stay on for a few seconds before turning itself off. If you have connected an
external telephone or TAD, it is always available.
If you turn off the machine using , it will still clean the print head periodically to maintain
print quality. To prolong print head life, provide better ink efficiency, and maintain print quality,
keep your machine connected to a power source at all times.
2
Touchscreen LCD
1
7
6
3
4
5
2
1
7
6
3
4
5
2
Demo
Demo
Demo
2. Quiet Mode
Overview
There are two Home screens that you can
access by pressing d or c.
From the Home screens, you can access
Wi‑Fi setup, Shortcuts, Ink levels and Setup
screens.
Home Screen 1
This screen shows the machine’s status when
the machine is idle. This Home screen is also
called the Ready Mode screen. When
displayed, it indicates that your machine is
ready for the next command.
Home Screen 1 provides access to [Fax],
[Copy] and [Scan] operations.
Home Screen 2
This icon appears when the [Quiet
Mode] setting is set to [On].
The Quiet Mode setting can reduce
printing noise. When Quiet Mode is turned
on, the print speed becomes slower.
(MFC-J985DW in USA only)
appears when you purchase a
Brother machine. After you print from a
computer or use iPrint&Scan,
disappear from the Home screen.
While
not displayed.
3.Wireless Status
Each icon in the following table shows the
wireless network status:
appears, (Quiet Mode) is
Your machine has not been
connected to the wireless access
point.
Press this button to configure
wireless settings. For more
information, see the Quick SetupGuide.
1
General Information
will
Home Screen 2 provides access to additional
features, such as [Photo], [Web] and
[Apps] operations.
1. Date & Time
Displays the date and time set on the
machine.
Wireless network is connected.
A three-level indicator in each of
the Home screens displays the
current wireless signal strength.
The wireless access point cannot
be detected.
The wireless setting is disabled.
You can configure wireless settings by
pressing the Wireless Status button.
4.[Shortcuts]
Create Shortcuts for frequently-used
operations such as sending a fax, copying,
scanning and using Web Connect.
3
• There are three Shortcuts screens.
8
9
You can program four shortcuts on
each screen.
• To display the other Shortcuts screens,
press d or c.
5.[Ink]
•[Apps]
Press to connect the Brother machine
to the Brother Apps service.
For more information, see the WebConnect Guide: solutions.brother.com/
manuals
8. [Stored Fax(es):]
Displays the available ink volume. Press
to access the [Ink] menu.
When an ink cartridge is near the end of
its life or having a problem, an error icon is
displayed on the ink color.
6.[Settings]
Press to access the [Settings] menu.
7. Modes:
[Fax]
•
Press to access Fax mode.
•[Copy]
Press to access Copy mode.
•[Scan]
Press to access Scan mode.
•[Photo]
Press to access Photo mode.
•[Web]
Press to connect the Brother machine
to an Internet service.
When [Fax Preview] is set to [Off],
[Stored Fax(es)] displays how many
received faxes are in the machine's
memory.
Press [Print] to print the faxes.
9. [New Fax(es):]
When [Fax Preview] is set to [On],
[New Fax(es)] displays how many new
faxes you have received and stored in the
memory.
Press [View] to view the faxes on the
Touchscreen.
For more information, see the WebConnect Guide: solutions.brother.com/
manuals
4
10. Warning icon
10
The warning icon appears when there
is an error or maintenance message;
press [Detail] to view it, and then press
to return to Ready mode.
IMPORTANT
DO NOT press the LCD with a sharp object
such as a pen or stylus. It may damage the
machine.
1
General Information
• This product adopts the font of
ARPHIC TECHNOLOGY CO.,LTD.
• DO NOT touch the LCD immediately
after plugging in the power cord or
turning on the machine. Doing this may
cause an error.
Message from Brother
If you use Brother Web Connect and [New
Function Notice] is set to [On],
notifications about cloud services will appear
on the Home screen.
Check for new notifications by pressing
[Detail].
5
Access Brother Utilities
(Windows®)
Brother Utilities is an application launcher
that offers convenient access to all Brother
applications installed on your computer.
Do one of the following:
1
• Windows® XP, Windows Vista® and
Windows® 7
Click (Start) > All Programs >
Brother > Brother Utilities.
Select your machine.
2
• Windows® 8
Tap or click
either on the Start screen or the
desktop.
• Windows® 8.1
Move your mouse to the lower left
corner of the Start screen and click
(if using a touch-based device,
swipe up from the bottom of the Start
screen to bring up the Apps screen).
When the Apps screen appears, tap
or click (Brother Utilities).
• Windows® 10
Click > All apps > Brother >
Brother Utilities.
(Brother Utilities)
Choose the operation you want to use.
3
Uninstall the Brother
Software and Drivers
(Windows®)
Launch (Brother Utilities).
1
Click the drop-down list, and then select
2
your model name (if not already
selected). Click Tools in the left
navigation bar, and then click Uninstall.
Follow the instructions in the dialog box
to uninstall the software and drivers.
6
1
1
2
1
2
Paper Handling
Load Paper
Load paper in the paper tray
• If the [Check Paper] setting is set to
[On] and you pull the paper tray out of
the machine, a message appears on the
LCD asking if you want to change the
paper type and paper size. Change the
Paper Size and Paper Type settings if
needed, following the LCD instructions.
• Load only one size and type of paper in
the paper tray at a time.
• When you load a different paper size in
the tray, you must change the Paper
Size setting in the machine or the paper
size setting on your computer.
Pull the paper tray completely out of the
1
machine.
Gently press and slide the paper width
3
guides (1) and then the paper length
guide (2) to fit the paper size.
When you are using Legal size paper,
press the square paper tray expansion
button (1) and slide out the paper tray
until the square paper tray expansion
button locks into the square LGL hole.
2
Paper Handling
Open the output paper tray cover (1).
2
7
Fan the stack of paper well.
1
1
2
1
4
Gently load paper in the paper tray with
5
the printing surface face down.
Make sure the paper is flat in the tray
and the paper length guide (1) touches
the edges of the paper.
Gently adjust the paper width guides (1)
6
to fit the paper.
Make sure the paper guides touch the
edges of the paper.
Close the output paper tray cover.
7
Slowly push the paper tray completely
into the machine.
IMPORTANT
• Be careful not to push the paper in too far;
it may lift at the back of the tray and cause
paper feed problems.
• Loading more than 20 sheets of Photo 2L
(5" x 7")/(13 x 18 cm) paper may cause
paper jams.
To add paper before the tray is empty,
remove the paper from the tray and
combine it with the paper you are adding.
Always fan the stack of paper well to
prevent the machine from feeding multiple
pages.
While holding the paper tray in the
8
machine, pull out the paper support (1)
until it locks into place, and then unfold
the paper support flap (2).
Load Photo Paper
Use the photo bypass tray, which is located on
the top of the output paper tray cover, to print
on Photo (4" x 6")/(10 x 15 cm) or Photo L
(3.5" x 5")/(89 x 127 mm) size paper.
8
In Canada, the photo bypass tray is called
1
2
1
the photo paper tray.
Press the blue photo bypass tray
1
release button (1) and slide the output
paper tray cover forward until it locks
into the photo printing position (2).
IMPORTANT
When you have finished printing photos,
return the photo bypass tray to the Normal
printing position. If you do not, you will get a
[No Paper Fed] error when you use cut
sheet paper.
Photo Bypass Tray in the Normal printing
position
2
Paper Handling
Photo Bypass Tray in the Photo printing
position
Load up to 20 sheets of photo paper in
2
the photo bypass tray with the printing
surface face down.
Related Information
• Print Photos from ControlCenter4
(Windows®) on page 15
Gently adjust the paper width guides to
3
fit the paper. Make sure the paper width
guides (1) touch the edges of the paper
and the paper is flat in the tray.
9
Load Paper in the Manual
Feed Slot
Load special print media in this slot, one sheet
at a time.
IMPORTANT
• DO NOT load more than one sheet of
paper in the manual feed slot at any time.
Doing this may cause a paper jam.
• DO NOT load paper in the manual feed slot
when you are printing from the paper tray.
Doing this may cause a paper jam.
Open the manual feed slot cover.
1
Slide the manual feed slot paper guides
3
to fit the width of the paper you are
using.
Load only one sheet of paper in the
4
manual feed slot with the printing
surface face up.
Lift the paper support.
2
10
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