Brother MFC-J985DW User Manual

Basic User's Guide
MFC-J985DW
Online User's Guide
This Basic User's Guide contains basic instructions and information for your Brother machine. For more advanced instructions and information, see the Online User's Guide at solutions.brother.com/manuals
If you need to call Customer Service
Please complete this information for future reference:
Model Number:
Serial Number:
1
MFC-J985DW
Date of Purchase:
Place of Purchase:
1
The serial number is on the back of the machine. Retain this User’s Guide with your sales receipt as a permanent record of your purchase, in the event of theft, fire or warranty service.
Register your product online at
www.brother.com/registration
By registering your product with Brother, you will be recorded as the original owner of the product. Your registration with Brother:
• may serve as confirmation of the purchase date of your product if you lose your receipt;
• may support an insurance claim by you in the event of product loss covered by insurance; and,
• will help us notify you of enhancements to your product and special offers.
Complete and fax the Brother Warranty Registration and Test Sheet, or register online at
www.brother.com/registration.
© 2016 Brother Industries, Ltd. All rights reserved.

Brother Numbers

IMPORTANT
For technical help, you must call the country where you bought the machine. Calls must be made
from within that country.

FAQs (Frequently Asked Questions)

The Brother Solutions Center is our one-stop resource for all your Fax Machine/Multi-Function Center needs. Download the latest software and utilities and read FAQs and troubleshooting tips to learn how to get the most from your Brother product.
support.brother.com
• Check here for Brother driver updates.
• To keep your machine’s performance up-to-date, check here for the latest firmware upgrade.
i

For Customer Service

In USA:
www.brother-usa.com/support (Self-Service/Email/Chat)
1-877-BROTHER (1-877-276-8437)
1-901-379-1215 (assistance via fax)
1-877-268-9575 (test your fax sending and fax receiving operations)
In Canada:
www.brother.ca/support (Self-Service Videos, Email, Chat, Facebook and Twitter Help)
Service Center Locator (USA only)
For the location of a Brother authorized service center, call 1-877-BROTHER (1-877-276-8437) or visit www.brother-usa.com/service.
Service Center Locations (Canada only)
For the location of a Brother authorized service center, visit www.brother.ca/support.
ii

Ordering Accessories and Supplies

For best quality results use only genuine Brother supplies, which are available at most Brother retailers. If you cannot find the supplies you need and have a Visa, MasterCard, Discover, American Express credit card, or PayPal account, you can order directly from Brother. Visit us online for a complete selection of the Brother accessories and supplies that are available for purchase.
NOTE
In Canada, only Visa and MasterCard are accepted.
In USA:
1-877-552-MALL (1-877-552-6255)
1-800-947-1445 (assistance via fax)
www.brothermall.com
In Canada:
www.brother.ca

Order Information

Description Item
Ink Cartridge Super High Yield
<black / yellow / cyan (blue) / magenta (red) >
Premium Plus Glossy Photo Paper
(Letter size / 20 sheets) BP71GLTR
(4" x 6" size / 20 sheets) BP71GP20
Multipurpose Paper - Plain Paper
(Letter size / 500 sheets) BP60MPLTR (USA only)
1
For more information about the replacement supplies, visit www.brother.com/pageyield.
LC20EBK / LC20EY / LC20EC / LC20EM
(Prints approx. 2400 pages / black)
(Prints approx. 1200 pages / yellow / cyan (blue) / magenta (red))
1
1
iii

Notice - Disclaimer of Warranties (USA and Canada)

BROTHER’S LICENSOR(S), AND THEIR DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS (COLLECTIVELY BROTHER’S LICENSOR) MAKE NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, REGARDING THE SOFTWARE. BROTHER’S LICENSOR(S) DOES NOT WARRANT, GUARANTEE OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE SOFTWARE IN TERMS OF ITS CORRECTNESS, ACCURACY, RELIABILITY, CURRENTNESS OR OTHERWISE. THE ENTIRE RISK AS TO THE RESULTS AND PERFORMANCE OF THE SOFTWARE IS ASSUMED BY YOU. THE EXCLUSION OF IMPLIED WARRANTIES IS NOT PERMITTED BY SOME STATES IN THE USA AND SOME PROVINCES IN CANADA. THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.
IN NO EVENT WILL BROTHER’S LICENSOR(S) BE LIABLE TO YOU FOR ANY CONSEQUENTIAL, INCIDENTAL OR INDIRECT DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, AND THE LIKE) ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE EVEN IF BROTHER’S LICENSOR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. BECAUSE SOME STATES IN THE USA AND SOME PROVINCES IN CANADA DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IN ANY EVENT BROTHER’S LICENSOR’S LIABILITY TO YOU FOR ACTUAL DAMAGES FROM ANY CAUSE WHATSOEVER, AND REGARDLESS OF THE FORM OF THE ACTION (WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR OTHERWISE), WILL BE LIMITED TO $50.
iv

You Can Use the Following Features

Printing
Scanning

Mobile Connect

Use Brother iPrint&Scan to check the machine status and access various functions from mobile devices.
For more information, see the
Mobile Print/Scan Guide for Brother iPrint&Scan:
solutions.brother.com/manuals
By installing Brother iPrint&Scan on your mobile device and connecting to the machine, you can use the following convenient features:
• Print
You can print photos, documents, and web pages from your mobile device. You can also print files from various web services.
• Scan
You can scan photos and documents and save them to your mobile device.
• Copy
You can use your mobile device to edit scanned images (crop and rotate images), and then print them using the machine.
• Fax
You can fax photos and documents that are stored on your mobile device. You can also view faxes, which are received by the machine, on your mobile device.
• Check the Machine Status
You can check the remaining ink levels and other information, and view error solutions.

Web Connect / Brother Apps

Scan and upload images and files to popular web services directly from your machine. Capture and convert information directly from your machine without your computer.
For more information, see the Web Connect Guide:
solutions.brother.com/manuals
If your Android™ device supports Near Field Communication (NFC), you can print and scan just by touching your device to the NFC logo on the control panel.
v

User's Guides and Where to Find Them

Which Guide? What's in It? Where Is It?
Product Safety Guide Read this Guide first. Please read the Safety
Instructions before you set up your machine. See this Guide for trademarks and legal limitations.
Quick Setup Guide Follow the instructions for setting up your
machine, and installing the drivers and software for the operating system and connection type you are using.
Basic User's Guide Learn the basic PC-Print, Scan, Copy, Fax
and PhotoCapture Center operations and basic machine maintenance. See troubleshooting tips.
Online User's Guide This guide includes the additional contents of
the Basic User’s Guide.
In addition to information about the PC-Print, Scan, Copy, Fax, PhotoCapture Center and Brother ControlCenter operations, useful information is included about using the machine on a network.
Web Connect Guide This Guide provides useful information about
accessing Internet services from the Brother machine, as well as downloading images, printing data and uploading files directly to Internet services.
Printed / In the box
Printed / In the box
Printed / In the box
Brother Solutions Center
1
AirPrint Guide This Guide provides information for using
AirPrint to print from OS X v10.8.5 or later and your iPhone, iPod touch, iPad, or other iOS device to your Brother machine without installing a printer driver.
Google Cloud Print Guide This Guide provides details about how to use
Google Cloud Print™ services for printing over the Internet.
Mobile Print/Scan Guide for Brother iPrint&Scan
This Guide provides useful information about printing from your mobile device, and scanning from your Brother machine to your
mobile device when connected to a Wi-Fi
®
network.
1
Visit solutions.brother.com/manuals.
vi

Basic Operations and Where to Find Instructions

The contents of the Basic User's Guide are also included in the Online User's Guide with more details.
Features Contents Guide
Setup Load paper Basic User's Guide
Connect the machine to your computer Quick Setup Guide
Connect the machine to your mobile device
Copy Copy a document Basic User's Guide
Various types of copies (2-sided copies, and so on)
Print
Fax Send and receive a fax Basic User's Guide
Print from your computer (Windows®/ Macintosh)
Print from your mobile device (Brother iPrint&Scan)
Print using the AirPrint function AirPrint Guide
Print using the Google Cloud Print function
Print data downloaded from a cloud service
Transfer a fax to your computer Online User's Guide
Send and receive a fax using your computer
Send and view a fax using your mobile device (Brother iPrint&Scan)
Quick Setup Guide
Online User's Guide
Basic User's Guide
Mobile Print/Scan Guide
Google Cloud Print Guide
Web Connect Guide
Basic User's Guide
Mobile Print/Scan Guide
Scan Scan from the machine Basic User's Guide
Scan from your computer Basic User's Guide
Scan from your mobile device (Brother iPrint&Scan)
Save scanned data to a cloud service Web Connect Guide
Photo Print a photo Basic User's Guide
Additional information
Error messages Basic User's Guide
Troubleshooting Basic User's Guide
Specifications Online User's Guide
Mobile Print/Scan Guide
vii
The Online User's Guide Helps You Get the Most
1
2
3
4
Out of Your Machine
We hope that you find this guide helpful. To learn more about your machine's features, please take a look at our Online User's Guide. It offers:
Quicker navigation!
Search box
Navigation index in a separate panel
Comprehensive!
Every topic in one guide
Simplified Layout!
Provides step-by-step instructions
Feature summary at the top of the page
1. Search Box
2. Navigation
3. Summary
4. Step-by-Step
To View Online User's Guides
To view the Online User's Guide and other available guides, visit solutions.brother.com/manuals.
For Windows® users only: you can also access your machine's guides by using Brother Utilities. The Brother Utilities tool is included in the standard installation and, once installed, you can find it
either as a shortcut on your desktop, or from the Windows® Start menu.
viii

Questions or Problems? Please take a look at our FAQs, solutions, and videos online.

Go to your model's FAQs & Troubleshooting page on the Brother Solutions Center at
support.brother.com
Provides several ways to search!
Displays related questions for more information
Receives regular updates based on customer feedback
Since the Brother Solutions Center is updated regularly, this screenshot is subject to change without notice.
ix

Definitions of Notes

We use the following symbols and conventions throughout this User's Guide:
IMPORTANT
IMPORTANT indicates a potentially hazardous situation which, if not avoided, may result in damage to property or loss of product functionality.
NOTE
NOTE specifies the operating environment, conditions for installation, or special conditions of use.
Tips icons provide helpful hints and supplementary information.
Bold
Bold style identifies buttons on the machine's control panel or computer screen.
Italics
Italicized style emphasizes an important point or refers you to a related topic.
[Courier New]
Courier New font identifies messages shown on the machine's LCD.
x

For the Latest Driver Updates

Go to your model's Downloads page on the Brother Solutions Center at support.brother.com to download drivers.
To keep your machine’s performance up-to-date, check there for the latest firmware upgrades.

Compilation and Publication Notice

Under the supervision of Brother Industries, Ltd., this manual has been compiled and published, covering the latest product's descriptions and specifications.
The contents of this manual and the specifications of this product are subject to change without notice.
Brother reserves the right to make changes without notice in the specifications and materials contained herein and shall not be responsible for any damages (including consequential) caused by reliance on the materials presented, including but not limited to typographical and other errors relating to the publication.
xi

Table of Contents

General Information ............................................................................................ 1
1
Control Panel Overview.............................................................................................1
Touchscreen LCD Overview......................................................................................3
Message from Brother .....................................................................................5
Access Brother Utilities (Windows®) .........................................................................6
Uninstall the Brother Software and Drivers (Windows®) .................................6
Paper Handling .................................................................................................... 7
2
Load Paper................................................................................................................7
Load paper in the paper tray............................................................................7
Load Photo Paper............................................................................................8
Load Paper in the Manual Feed Slot .............................................................10
Change the Check Paper Size Setting ..........................................................12
Change the Paper Size and Paper Type.................................................................12
Recommended Print Media.....................................................................................13
Handle and Use Print Media....................................................................................13
Print .................................................................................................................... 14
3
Print from Your Computer........................................................................................14
Print a Document (Macintosh) .......................................................................14
Print a Document (Windows®).......................................................................14
Print on Both Sides of the Paper Automatically (Automatic 2-sided
Printing) (Windows®) .....................................................................................14
Print More Than One Page on a Single Sheet of Paper (N in 1)
(Windows®)....................................................................................................15
Print Photos from ControlCenter4 (Windows®) .............................................15
Copy ................................................................................................................... 17
4
Copy a Document ...................................................................................................17
Copy Settings ..........................................................................................................18
Copy Options .................................................................................................18
Scan.................................................................................................................... 21
5
Scan from Your Computer (Windows®)...................................................................21
Scan Using ControlCenter4 Home Mode (Windows®) ..................................21
Scan Using the Scan Button on Your Brother Machine...........................................22
Scan Using the Scan Button on the Machine ................................................22
PhotoCapture Center ........................................................................................ 24
6
Print Photos Directly from Media.............................................................................24
Preview and Print Photos and Movie Files from Media .................................24
xii
PhotoCapture Center print settings overview ................................................24
Fax ...................................................................................................................... 25
7
Before Faxing ..........................................................................................................25
Set Your Station ID ........................................................................................25
Telephone Line Interference/VoIP..................................................................25
Receive Modes ..............................................................................................26
Choose the Correct Receive Mode................................................................26
Set the F/T Ring Time (Pseudo/Double-ring).................................................28
Set the Number of Rings Before the Machine Answers (Ring Delay) ...........28
Store Numbers ........................................................................................................29
Store Address Book Numbers .......................................................................29
Change or Delete Address Book Names or Numbers ...................................29
Telephone Services and External Devices ..............................................................31
Voice Mail ......................................................................................................31
Distinctive Ring .............................................................................................31
Voice Over Internet Protocol (VoIP)...............................................................31
Connection of an External Telephone Answering Device (TAD)....................31
External and Extension Telephones ..............................................................31
Fax Using Your Machine .........................................................................................32
Send a Fax ....................................................................................................32
Set Fax Preview to On...................................................................................33
Preview New Faxes .......................................................................................34
Fax Using Your Computer (PC-FAX).......................................................................36
Send Faxes from Your Computer ..................................................................36
Receive Faxes on Your Computer (Windows® only) .....................................36
Routine Maintenance ........................................................................................ 38
A
Clean the Scanner...................................................................................................38
Check the Print Quality............................................................................................38
Check the Print Alignment from Your Brother Machine ...........................................40
Troubleshooting ................................................................................................ 41
B
Identify the Problem.................................................................................................41
Error and Maintenance Messages...........................................................................43
Transfer Your Faxes or Fax Journal Report...................................................50
Troubleshooting for Wireless LAN setup.................................................................51
Wireless LAN Report Error Codes.................................................................51
Fax and Telephone Problems..................................................................................53
Troubleshooting for Other Fax Problems.......................................................54
Print or Scan Problems............................................................................................56
Troubleshooting for Other Print Problems .....................................................58
Document and Paper Jams.....................................................................................59
Document Jams.............................................................................................59
xiii
Printer Jam or Paper Jam..............................................................................60
Appendix ............................................................................................................ 66
C
Enter Text on Your Brother Machine........................................................................66
Supply Specifications ..............................................................................................67
Index ................................................................................................................... 68
D
xiv
32 4
1

General Information

1

Control Panel Overview

1
General Information
1. NFC (Near Field Communication) logo
• If your Android™ device supports the NFC feature, you can print from your device or scan documents to your device by touching it to the NFC logo on the control panel.
2. 2.7" Touchscreen Liquid Crystal Display (LCD)
Access menus and options by pressing them on this Touchscreen.
Adjust the angle of the Touchscreen LCD and Touchpanel by lifting it.
3. Touchpanel
(Back)
Press to go back to the previous menu.
(Home)
Press to return to the Home screen.
While the machine is in Sleep Mode, the Home icon blinks.
1
(Cancel)
Press to cancel an operation (available when illuminated in red).
4. Power On/Off
Press to turn on the machine .
Press and hold down to turn off the machine. The Touchscreen will display [Shutting
Down] and will stay on for a few seconds before turning itself off. If you have connected an external telephone or TAD, it is always available.
If you turn off the machine using , it will still clean the print head periodically to maintain
print quality. To prolong print head life, provide better ink efficiency, and maintain print quality, keep your machine connected to a power source at all times.
2
Touchscreen LCD
1
7
6
3
4
5
2
1
7
6
3
4
5
2
Demo
Demo
Demo
2. Quiet Mode
Overview
There are two Home screens that you can access by pressing d or c.
From the Home screens, you can access WiFi setup, Shortcuts, Ink levels and Setup screens.
Home Screen 1
This screen shows the machine’s status when the machine is idle. This Home screen is also called the Ready Mode screen. When displayed, it indicates that your machine is ready for the next command.
Home Screen 1 provides access to [Fax], [Copy] and [Scan] operations.
Home Screen 2
This icon appears when the [Quiet Mode] setting is set to [On].
The Quiet Mode setting can reduce printing noise. When Quiet Mode is turned on, the print speed becomes slower.
(MFC-J985DW in USA only)
appears when you purchase a
Brother machine. After you print from a
computer or use iPrint&Scan,
disappear from the Home screen.
While
not displayed.
3. Wireless Status
Each icon in the following table shows the wireless network status:
appears, (Quiet Mode) is
Your machine has not been connected to the wireless access point.
Press this button to configure wireless settings. For more information, see the Quick Setup Guide.
1
General Information
will
Home Screen 2 provides access to additional features, such as [Photo], [Web] and [Apps] operations.
1. Date & Time
Displays the date and time set on the machine.
Wireless network is connected.
A three-level indicator in each of the Home screens displays the current wireless signal strength.
The wireless access point cannot be detected.
The wireless setting is disabled.
You can configure wireless settings by pressing the Wireless Status button.
4. [Shortcuts]
Create Shortcuts for frequently-used operations such as sending a fax, copying, scanning and using Web Connect.
3
• There are three Shortcuts screens.
8
9
You can program four shortcuts on each screen.
• To display the other Shortcuts screens, press d or c.
5. [Ink]
[Apps]
Press to connect the Brother machine to the Brother Apps service.
For more information, see the Web Connect Guide: solutions.brother.com/ manuals
8. [Stored Fax(es):]
Displays the available ink volume. Press to access the [Ink] menu.
When an ink cartridge is near the end of its life or having a problem, an error icon is displayed on the ink color.
6. [Settings]
Press to access the [Settings] menu.
7. Modes:
[Fax]
Press to access Fax mode.
[Copy]
Press to access Copy mode.
[Scan]
Press to access Scan mode.
[Photo]
Press to access Photo mode.
[Web]
Press to connect the Brother machine to an Internet service.
When [Fax Preview] is set to [Off], [Stored Fax(es)] displays how many received faxes are in the machine's memory.
Press [Print] to print the faxes.
9. [New Fax(es):]
When [Fax Preview] is set to [On], [New Fax(es)] displays how many new faxes you have received and stored in the memory.
Press [View] to view the faxes on the Touchscreen.
For more information, see the Web Connect Guide: solutions.brother.com/ manuals
4
10. Warning icon
10
The warning icon appears when there
is an error or maintenance message; press [Detail] to view it, and then press
to return to Ready mode.
IMPORTANT
DO NOT press the LCD with a sharp object such as a pen or stylus. It may damage the machine.
1
General Information
• This product adopts the font of ARPHIC TECHNOLOGY CO.,LTD.
• DO NOT touch the LCD immediately after plugging in the power cord or turning on the machine. Doing this may cause an error.

Message from Brother

If you use Brother Web Connect and [New Function Notice] is set to [On],
notifications about cloud services will appear on the Home screen.
Check for new notifications by pressing [Detail].
5

Access Brother Utilities (Windows®)

Brother Utilities is an application launcher
that offers convenient access to all Brother applications installed on your computer.
Do one of the following:
1
• Windows® XP, Windows Vista® and Windows® 7
Click (Start) > All Programs >
Brother > Brother Utilities.
Select your machine.
2
• Windows® 8
Tap or click
either on the Start screen or the desktop.
• Windows® 8.1
Move your mouse to the lower left corner of the Start screen and click
(if using a touch-based device,
swipe up from the bottom of the Start screen to bring up the Apps screen).
When the Apps screen appears, tap
or click (Brother Utilities).
• Windows® 10
Click > All apps > Brother >
Brother Utilities.
(Brother Utilities)
Choose the operation you want to use.
3
Uninstall the Brother Software and Drivers
(Windows®)
Launch (Brother Utilities).
1
Click the drop-down list, and then select
2
your model name (if not already selected). Click Tools in the left navigation bar, and then click Uninstall.
Follow the instructions in the dialog box to uninstall the software and drivers.
6
1
1
2
1
2

Paper Handling

Load Paper

Load paper in the paper tray

• If the [Check Paper] setting is set to [On] and you pull the paper tray out of
the machine, a message appears on the LCD asking if you want to change the paper type and paper size. Change the Paper Size and Paper Type settings if needed, following the LCD instructions.
• Load only one size and type of paper in the paper tray at a time.
• When you load a different paper size in the tray, you must change the Paper Size setting in the machine or the paper size setting on your computer.
Pull the paper tray completely out of the
1
machine.
Gently press and slide the paper width
3
guides (1) and then the paper length guide (2) to fit the paper size.
When you are using Legal size paper, press the square paper tray expansion button (1) and slide out the paper tray until the square paper tray expansion button locks into the square LGL hole.
2
Paper Handling
Open the output paper tray cover (1).
2
7
Fan the stack of paper well.
1
1
2
1
4
Gently load paper in the paper tray with
5
the printing surface face down.
Make sure the paper is flat in the tray and the paper length guide (1) touches the edges of the paper.
Gently adjust the paper width guides (1)
6
to fit the paper.
Make sure the paper guides touch the edges of the paper.
Close the output paper tray cover.
7
Slowly push the paper tray completely into the machine.
IMPORTANT
• Be careful not to push the paper in too far; it may lift at the back of the tray and cause paper feed problems.
• Loading more than 20 sheets of Photo 2L (5" x 7")/(13 x 18 cm) paper may cause paper jams.
To add paper before the tray is empty, remove the paper from the tray and combine it with the paper you are adding. Always fan the stack of paper well to prevent the machine from feeding multiple pages.
While holding the paper tray in the
8
machine, pull out the paper support (1) until it locks into place, and then unfold the paper support flap (2).

Load Photo Paper

Use the photo bypass tray, which is located on the top of the output paper tray cover, to print on Photo (4" x 6")/(10 x 15 cm) or Photo L (3.5" x 5")/(89 x 127 mm) size paper.
8
In Canada, the photo bypass tray is called
1
2
1
the photo paper tray.
Press the blue photo bypass tray
1
release button (1) and slide the output paper tray cover forward until it locks into the photo printing position (2).
IMPORTANT
When you have finished printing photos, return the photo bypass tray to the Normal printing position. If you do not, you will get a [No Paper Fed] error when you use cut sheet paper.
Photo Bypass Tray in the Normal printing position
2
Paper Handling
Photo Bypass Tray in the Photo printing position
Load up to 20 sheets of photo paper in
2
the photo bypass tray with the printing surface face down.
Related Information
• Print Photos from ControlCenter4 (Windows®) on page 15
Gently adjust the paper width guides to
3
fit the paper. Make sure the paper width guides (1) touch the edges of the paper and the paper is flat in the tray.
9

Load Paper in the Manual Feed Slot

Load special print media in this slot, one sheet at a time.
IMPORTANT
• DO NOT load more than one sheet of paper in the manual feed slot at any time. Doing this may cause a paper jam.
• DO NOT load paper in the manual feed slot when you are printing from the paper tray. Doing this may cause a paper jam.
Open the manual feed slot cover.
1
Slide the manual feed slot paper guides
3
to fit the width of the paper you are using.
Load only one sheet of paper in the
4
manual feed slot with the printing surface face up.
Lift the paper support.
2
10
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