Brother MFC-J270W, MFC-J415W Basic User Guide

BASIC USER’S GUIDE

MFC-J270W MFC-J415W

Version 0

USA-ENG

If you need to call Customer Service

Please complete the following information for future reference:

Model Number: MFC-J270W and MFC-J415W (Circle your model number)

Serial Number:

Date of Purchase:

Place of Purchase:

The serial number is on the back of the unit. Retain this User's Guide with your sales receipt as a permanent record of your purchase, in the event of theft, fire or warranty service.

http://www.brother.com/registration/

By registering your product with Brother, you will be recorded as the original owner of the product. Your registration with Brother:

 may serve as confirmation of the purchase date of your product

should you lose your receipt;

 may support an insurance claim by you in the event of product loss

covered by insurance; and,

 will help us notify you of enhancements to your product and special

offers.

The most convenient and efficient way to register your new product is on-line at http://www.brother.com/registration/

Brother numbers

IMPORTANT

Note

For technical help, you must call the country where you bought the machine. Calls must be made from within that country.

Register your product

By registering your product with Brother International Corporation, you will be recorded as the original owner of the product. Your registration with Brother:

 may serve as confirmation of the purchase date of your product should you lose your receipt;  may support an insurance claim by you in the event of product loss covered by insurance; and,  will help us notify you of enhancements to your product and special offers.

Please complete and fax the Brother Warranty Registration And Test Sheet or, for your convenience and most efficient way to register your new product, register on-line at

http://www.brother.com/registration/

FAQs (frequently asked questions)

The Brother Solutions Center is our one-stop resource for all your Fax Machine/Multi-Function Center needs. You can download the latest software documents and utilities, read FAQs and troubleshooting tips, and learn how to get the most from your Brother product.

http://solutions.brother.com/

• You can check here for Brother driver updates.

• To keep your machine performance up to date, check here for the latest firmware upgrade.

For Customer Service

In USA: 1-877-BROTHER (1-877-276-8437)

1-901-379-1215 (fax)

In Canada: 1-877-BROTHER

(514) 685-4898 (fax)

Service Center Locator (USA only)

For the location of a Brother authorized service center, call 1-877-BROTHER (1-877-276-8437).

Service Center Locations (Canada only)

For the location of a Brother authorized service center, call 1-877-BROTHER.

Ordering accessories and supplies

Note

For best quality results use only genuine Brother accessories, which are available at most Brother retailers. If you cannot find the accessory you need and you have a Visa, MasterCard, Discover, or American Express credit card, you can order accessories directly from Brother. (You can visit us online for a complete selection of the Brother accessories and supplies that are available for purchase.)

In Canada only Visa and MasterCard are accepted.

In USA: 1-877-552-MALL (1-877-552-6255)

1-800-947-1445 (fax)

http://www.brothermall.com/

In Canada: 1-877-BROTHER

http://www.brother.ca/

Description Item

Ink Cartridge Standard <black>

Ink Cartridge <cyan> (blue)

Ink Cartridge <magenta> (red)

Ink Cartridge <yellow>

LC61BK (Prints approx. 450 pages)

LC61C (Prints approx. 325 pages)

LC61M (Prints approx. 325 pages)

LC61Y (Prints approx. 325 pages) Premium Plus Glossy Photo Paper (Letter size / 20 sheets) BP71GLTR (4"  6" size / 20 sheets) BP71GP Premium Glossy Photo Paper (Letter size / 20 sheets) BP61GLL (USA only) (4" × 6" / 20 sheets) BP61GLP (USA only) Multipurpose Paper - Plain Paper (Letter size / 500 sheets) BP60MPLTR (USA only) Matte Inkjet Paper (Letter size / 25 sheets) BP60ML (USA only) Plain Inkjet Paper (Letter size / 100 sheets) BP60PL100 (USA only)

Telephone Line Cord LG3077001 (USA only) Basic User's Guide LX6182001 (English for USA and Canada)

LX6182002 (French for Canada)

For more information about the replacement consumables, visit us at http://www.brother.com/pageyield

Notice - Disclaimer of Warranties

(USA and Canada)

BROTHER'S LICENSOR(S), AND THEIR DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS (COLLECTIVELY BROTHER'S LICENSOR) MAKE NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, REGARDING THE SOFTWARE. BROTHER'S LICENSOR(S) DOES NOT WARRANT, GUARANTEE OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE SOFTWARE IN TERMS OF ITS CORRECTNESS, ACCURACY, RELIABILITY, CURRENTNESS OR OTHERWISE. THE ENTIRE RISK AS TO THE RESULTS AND PERFORMANCE OF THE SOFTWARE IS ASSUMED BY YOU. THE EXCLUSION OF IMPLIED WARRANTIES IS NOT PERMITTED BY SOME STATES IN THE USA AND SOME PROVINCES IN CANADA. THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.

IN NO EVENT WILL BROTHER'S LICENSOR(S) BE LIABLE TO YOU FOR ANY CONSEQUENTIAL, INCIDENTAL OR INDIRECT DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, AND THE LIKE) ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE EVEN IF BROTHER'S LICENSOR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. BECAUSE SOME STATES IN THE USA AND SOME PROVINCES IN CANADA DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IN ANY EVENT BROTHER'S LICENSOR'S LIABILITY TO YOU FOR ACTUAL DAMAGES FROM ANY CAUSE WHATSOEVER, AND REGARDLESS OF THE FORM OF THE ACTION (WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR OTHERWISE), WILL BE LIMITED TO $50.

Compilation and Publication Notice

Under the supervision of Brother Industries, Ltd., this manual has been compiled and published, covering the latest product descriptions and specifications.

The contents of this manual and the specifications of this product are subject to change without notice.

Brother reserves the right to make changes without notice in the specifications and materials contained herein and shall not be responsible for any damages (including consequential) caused by reliance on the materials presented, including but not limited to typographical and other errors relating to the publication.

iii

Brother® Two-Year Limited Warranty and Replacement Service

(USA Only)

Who is covered:

 This limited warranty (“warranty”) is given

only to the original end-user/retail purchaser (referred to in this warranty as “Original Purchaser”) of the accompanying product, consumables and accessories (collectively referred to in this warranty as “this Product”).

 If you purchased a product from someone

other than an authorized Brother reseller in the United States or if the product was used (including but not limited to floor models or refurbished product), prior to your purchase you are not the Original Purchaser and the product that you purchased is not covered by this warranty.

What is covered:

 This Product includes a Machine and

Consumable and Accessory Items. Consumable and Accessory Items include but are not limited to print heads, toner, drums, ink cartridges, print cartridges, cordless handset battery, refill ribbons, therma PLUS paper and thermal paper.

 Except as otherwise provided herein,

Brother warrants that the Machine and the accompanying Consumable and Accessory Items will be free from defects in materials and workmanship, when used under normal conditions.

 This warranty applies only to products

purchased and used in the United States. For products purchased in, but used outside, the United States, this warranty covers only warranty service within the United States (and does not include shipping outside the United States).

What is the length of the Warranty Periods:

 Machines: two years from the original

purchase date.

 Accompanying Consumable and

Accessory Items: 90 days from the original purchase date or the rated life of consumable, whichever comes first.

What is NOT covered:

This warranty does not cover: 1 Physical damage to this Product; 2 Damage caused by improper installation,

improper or abnormal use, misuse, neglect or accident (including but not limited to transporting this Product without the proper preparation and/or packaging);

3 Damage caused by another device or

software used with this Product (including but not limited to damage resulting from

use of non Brother Consumable and Accessory Items);

4 Consumable and Accessory Items that

expired in accordance with a rated life;

5 Problems arising from other than defects in

materials or workmanship; and,

6 Normal Periodic Maintenance Items, such

as Paper Feeding Kit, Fuser and Laser Units.

This limited warranty is VOID if this Product has been altered or modified in any way (including but not limited to attempted warranty repair without authorization from Brother and/or alteration/removal of the serial number).

What to do if you think your Product is eligible for warranty service:

Report your issue to either our Customer Service Hotline at 1-877-BROTHER (1-877276-8437) or to a Brother Authorized Service Center within the applicable warranty period. Supply Brother or the Brother Authorized Service Center with a copy of your dated bill of sale showing that this Product was purchased within the U.S. For the name of local Brother Authorized Service Center(s), call 1-877-BROTHER (1-877-276-8437) or visit www.brother-usa.com.

What Brother will ask you to do:

After contacting Brother or a Brother Authorized Service Center, you may be required to deliver (by hand if you prefer) or send the Product properly packaged, freight prepaid, to the Authorized Service Center together with a photocopy of your bill of sale.

You are responsible for the cost of shipping, packing product, and insurance (if you desire). You are also responsible for loss or damage to this Product in shipping.

What Brother will do:

If the problem reported concerning your Machine and/or accompanying Consumable and Accessory Items is covered by this warranty and to Brother or an Authorized Service Center within the applicable warranty period, Brother or its Authorized Service Center will repair or replace the Machine and/or accompanying Consumable and Accessory Items at no charge to you for parts or labor. The decision as to whether to repair or replace the Machine and/or accompanying Consumable and Accessory Items is made by Brother in its sole

if you first reported the problem

-brand parts and

Brother® Two-Year Limited Warranty and Replacement Service

(USA Only)

discretion. Brother reserves the right to supply a refurbished or remanufactured replacement Machine and/or accompanying Consumable and Accessory Items and use refurbished parts provided such replacement products conform to the manufacturer’s specifications for new product/parts. The repaired or replacement Machine and/or accompanying Consumable and Accessory Items will be returned to you freight prepaid or made available for you to pick up at a conveniently located Authorized Service Center.

If the Machine and/or accompanying Consumable and Accessory Items are not covered by this warranty (either stage), you will be charged for shipping the Machine and/or accompanying Consumable and Accessory Items back to you and charged for any service and/or replacement parts/products at Brother’s then current published rates.

The foregoing are your sole (i.e., only) and exclusive remedies under this warranty.

What happens when Brother elects to replace your Machine:

When a replacement Machine is authorized by Brother, and you have delivered the Machine to an Authorized Service Center, the Authorized Service Center will provide you with a replacement Machine after receiving one from Brother. If you are dealing directly with Brother’s Express Exchange Service Brother will send to you a replacement Machine shipped for receipt within two business days, with the understanding that you will, after receipt of the replacement Machine, supply the required proof of purchase information, together with the Machine that Brother agreed to replace. You are then expected to pack the Machine that Brother agreed to replace in the package from the replacement Machine and return it to Brother using the pre-paid freight bill supplied by Brother in accordance with the instructions provided by Brother. Since you will be in possession of two machines, Brother will require that you provide a valid major credit card number. Brother will issue a hold against the credit card account number that you provide until Brother receives your original Product and determines that your original Product is entitled to warranty coverage. Your credit card will be charged up to the cost of a new Product only if: (i) you do not return your original Product to Brother within five (5) business days; (ii) the problems with your original Product are not covered by the limited warranty; (iii) the proper packaging instructions are not followed and has caused damage to

the product; or (iv) the warranty period on your original Product has expired or has not been sufficiently validated with a copy of the proof of purchase (bill of sale). The replacement Machine you receive (even if refurbished or remanufactured) will be covered by the balance of the limited warranty period remaining on the original Product, plus an additional thirty (30) days. You will keep the replacement Machine that is sent to you and your original Machine shall become the property of Brother.

Accessory Items and a copy of the return freight bill, signed by the courier.

Limitations:

Brother is not responsible for damage to or loss of any equipment, media, programs or data related to the use of this Product. Except for the repair or replacement as described above, Brother shall not be liable for any direct, indirect, incidental or consequential damages or specific relief. Because some states do not allow the exclusion or limitation of consequential or incidental damages, the above limitation may not apply to you.

THIS WARRANTY IS GIVEN IN LIEU OF ALL OTHER WARRANTIES, WRITTEN OR ORAL, WHETHER EXPRESSED BY AFFIRMATION, PROMISE, DESCRIPTION, DRAWING, MODEL OR SAMPLE. ANY AND ALL WARRANTIES OTHER THAN THIS ONE, WHETHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY DISCLAIMED.

 This Limited Warranty is the only warranty

that Brother is giving for this Product. It is the final expression and the exclusive and only statement of Brother’s obligations to you. It replaces all other agreements and understandings that you may have with Brother or its representatives.

 This warranty gives you certain rights and

you may also have other rights that may vary from state to state.

 This Limited Warranty (and Brother’s

obligation to you) may not be changed in any way unless you and Brother sign the same piece of paper in which we (1) refer to this Product and your bill of sale date, (2) describe the change to this warranty and (3) agree to make that change.

Important: We recommend that you keep all original packing materials, in the event that you ship this Product.

Retain your original

User's Guides and where do I find it?

Which manual? What's in it? Where is it?

Safety and Legal Please read the Safety Instructions before you

set up your machine.

Quick Setup Guide Read this Guide first. Follow the instructions for

setting up your machine and installing the drivers and software for the operating system and connection type you are using.

Basic User's Guide Learn the basic Fax, Copy, Scan and

PhotoCapture Center replace consumables. See troubleshooting tips.

Advanced User's Guide Learn more advanced operations: Fax, Copy,

security features, and printing reports. Perform routine maintenance.

Software User's Guide Follow these instructions for Printing, Scanning,

Network Scanning, PhotoCapture Center Fax Send, and using the Brother ControlCenter utility.

Network User's Guide This Guide provides more advanced

information for configuring the Wireless network connections. In addition, find information about network utilities, network printing, troubleshooting tips and supported network specifications.

operations and how to

, PC-

Printed / In the box

PDF file / Documentation CD-ROM

(BASIC USER’S GUIDE)

1 General information 1

Using the documentation .......................................................................................1

Symbols and conventions used in the documentation ....................................1

Accessing the Advanced User’s Guide, Software User’s Guide and

Network User’s Guide.........................................................................................2

Viewing Documentation ...................................................................................2

Accessing Brother Support (Windows

Accessing Brother Support (Macintosh) ................................................................5

Control panel overview ..........................................................................................6

LCD screen......................................................................................................8

Basic Operations .............................................................................................8

2 Loading paper 9

Loading paper and other print media.....................................................................9

Loading envelopes and postcards.................................................................11

Removing small printouts from the machine .................................................13

Printable area ................................................................................................ 14

Paper settings......................................................................................................15

Paper Type....................................................................................................15

Paper Size.....................................................................................................15

Acceptable paper and other print media..............................................................16

Recommended print media ...........................................................................16

Handling and using print media.....................................................................16

Choosing the right print media.......................................................................18

)................................................................4

3 Loading documents 20

How to load documents .......................................................................................20

Using the ADF (MFC-J415W only) ................................................................20

Using the scanner glass ................................................................................20

Scannable area .............................................................................................21

4 Sending a fax 22

How to send a fax................................................................................................22

Setting scanner glass size for faxing.............................................................23

Color fax transmission ...................................................................................23

Canceling a fax in progress ...........................................................................23

Transmission Verification Report...................................................................24

vii

5 Receiving a fax 25

Receive modes....................................................................................................25

Choose the correct Receive Mode................................................................25

Using receive modes ...........................................................................................27

Fax Only ........................................................................................................27

Fax/Tel...........................................................................................................27

Manual...........................................................................................................27

External TAD .................................................................................................27

Receive mode settings ........................................................................................28

Ring Delay .....................................................................................................28

F/T Ring Time (Fax/Tel mode only)...............................................................28

Easy Receive................................................................................................. 29

6 Telephone services and external devices 30

Telephone services..............................................................................................30

Voice Mail ......................................................................................................30

Distinctive Ring ..............................................................................................31

Connecting an external TAD (telephone answering device)................................33

Connections...................................................................................................34

Recording an outgoing message (OGM) on an external TAD.......................35

Multi-line connections (PBX) .........................................................................35

External and extension telephones......................................................................35

Connecting an external or extension telephone ............................................35

Using external and extension telephones......................................................36

Using a non-Brother cordless external telephone .........................................36

Using remote codes.......................................................................................36

7 Dialing and storing numbers 38

How to dial ...........................................................................................................38

Manual dialing ...............................................................................................38

Speed Dialing ................................................................................................38

Search ...........................................................................................................38

Fax Redial .....................................................................................................39

Storing numbers ..................................................................................................39

Storing a pause .............................................................................................39

Storing Speed Dial numbers..........................................................................40

Changing Speed Dial names or numbers......................................................40

8 Making copies 41

How to copy .........................................................................................................41

Stop copying ..................................................................................................41

Copy settings................................................................................................. 42

Paper Options................................................................................................42

viii

9 PhotoCapture Center®: Printing photos from a memory card 43

PhotoCapture Center® operations.......................................................................43

Using a memory card .................................................................................... 43

Getting started .....................................................................................................44

Print Images.........................................................................................................46

View Photos................................................................................................... 46

PhotoCapture Center

How to scan to a memory card............................................................................ 47

print settings ...................................................................46

10 How to print from a computer 49

Printing a document............................................................................................. 49

11 How to scan to a computer 50

Scanning a document..........................................................................................50

Scanning using the scan key...............................................................................50

Scanning using a scanner driver .........................................................................50

A Routine maintenance 51

Replacing the ink cartridges ................................................................................51

B Troubleshooting 54

Error and Maintenance messages.......................................................................54

Error animation .............................................................................................. 59

Transferring your faxes or Fax Journal report ...............................................59

Document jam (MFC-J415W only) ................................................................60

Printer jam or paper jam................................................................................61

Troubleshooting ..................................................................................................63

If you are having difficulty with your machine ................................................63

Dial Tone ......................................................................................................73

Telephone line interference / VoIP ................................................................73

Machine Information ............................................................................................ 74

Checking the serial number...........................................................................74

Reset functions .............................................................................................. 74

How to reset the machine.............................................................................. 74

C Menu and features 75

On-screen programming......................................................................................75

Menu table...........................................................................................................76

Entering Text ....................................................................................................... 91

Inserting spaces ............................................................................................91

Making corrections ........................................................................................91

Repeating letters ...........................................................................................91

Special characters and symbols.................................................................... 91

D Specifications 92

General ................................................................................................................92

Print media...........................................................................................................94

Fax.......................................................................................................................95

Copy ....................................................................................................................96

PhotoCapture Center

Scanner ...............................................................................................................98

Printer ..................................................................................................................99

Interfaces ........................................................................................................... 100

Computer requirements .....................................................................................101

Consumable items ............................................................................................. 102

Network..............................................................................................................103

.........................................................................................97

EIndex 104

Table of Contents

(ADVANCED USER’S GUIDE)

The Advanced User's Guide explains the following features and operations. You can view the Advanced User's Guide on the Documentation CD-ROM.

1 General setup

Memory storage Volume Settings Automatic Daylight Saving Time Sleep Mode LCD screen Mode Timer

2 Security features

TX Lock

3 Sending a fax

Additional sending options Additional sending operations

4 Receiving a fax

Additional receiving operations

5 Dialing and storing numbers

A Routine maintenance

Cleaning and checking the machine Packing and shipping the machine

B Glossary

CIndex

Voice operations Additional dialing operations Additional ways to store numbers

6 Printing reports

Fax reports Reports

7 Making copies

Copy settings

8 PhotoCapture Center®: Printing

photos from a memory card

PhotoCapture Center® operations Print Images PhotoCapture Center Scan to a memory card

print settings

xii

General information 1

Using the documentation

Thank you for buying a Brother machine! Reading the documentation will help you make the most of your machine.

WARNING

WARNING indicates a potentially hazardous situation which, if not avoided, could result in death or serious injuries.

CAUTION

Symbols and conventions used in the documentation 1

The following symbols and conventions are used throughout the documentation.

Bold Bold typeface identifies specific

keys on the machine’s control panel, on the computer screen.

Italics Italicized typeface emphasizes

an important point or refers you to a related topic.

Courier New

Text in Courier New font identifies messages on the LCD of the machine.

CAUTION indicates a potentially hazardous situation which, if not avoided, may result in minor or moderate injuries.

IMPORTANT

IMPORTANT indicates a potentially hazardous situation which may result in property-damage-only accidents or loss of product function.

Notes tell you how you should respond to a situation that may arise or give tips about how the operation works with other features.

Electrical Hazard icons alert you to possible electrical shock.

Chapter 1

Note

Accessing the Advanced User’s Guide, Software User’s Guide and Network User’s Guide

This Basic User’s Guide does not contain all the information about the machine such as how to use the advanced features of the Fax,

Copy, PhotoCapture Center Scanner, PC-Fax and Network. When you are ready to learn detailed information about these operations, read the

Advanced User’s Guide, Software User’s Guide and Network User’s Guide that are on the

Documentation CD-ROM.

, Printer,

c Click your country.

d Point to your language, point to

View Guide, and then click the guide you want to read.

Viewing Documentation 1

a Turn on your computer. Insert the

Documentation CD-ROM into your CD-ROM drive. For Windows to step c.

(Windows® users) If the screen does not appear automatically, go to

My Computer (Computer)

double double

click the CD-ROM icon, and then

click

index.html

users, go

b (Macintosh users)

Double-click the Documentation CD-ROM icon, and then double

click

index.html

Note

• (Windows® users only)

Note

Your Web browser may display a yellow bar at the top of the page that contains a security warning about Active X controls. For the page to display correctly you must click on the bar, click Allow Blocked Content, then click Yes in the Security Warning dialog box.

• (Windows

users only)1 For faster access, you can copy all user documentation in PDF format to a local folder on your computer. Point to your language, then click Copy to local disk.

Microsoft® Internet Explorer® 6.0 or greater.

How to find Scanning instructions 1

There are several ways you can scan documents. You can find the instructions as follows:

Software User’s Guide

 Scanning

 ControlCenter

General information

Presto! PageManager User’s Guide (Macintosh)

Presto! PageManager is available as a download from http://nj.newsoft.com.tw/download/ brother/PM7installer_BR_multilang.dmg

 The complete Presto! PageManager

User’s Guide can be viewed from the Help selection in the Presto! PageManager application.

How to find Network setup instructions

Your machine can be connected to a wireless network. You can find basic setup instructions in the Quick Setup Guide. If your wireless access point or router supports Wi-Fi Protected Setup or AOSS™, you can also follow the steps in the Quick Setup Guide. For more information about network setup please see the Network User's Guide on the Documentation CD-ROM.

 Network Scanning

ScanSoft™ PaperPort™11SE with OCR How-to-Guides

(Windows



The complete ScanSoft™ PaperPort

)

™

11SE with OCR How-toGuides can be viewed from the Help selection in the ScanSoft PaperPort

™

11SE application.

™

Chapter 1

Accessing Brother Support (Windows

You can find all the contacts you will need, such as Web support (Brother Solutions Center), Customer Service and Brother Authorized Service Centers in Brother numbers on page i and on the Installation CD-ROM.

 Click Brother Support on the Top Menu.

The following screen will appear:

) 1

 To visit our Web site for original/genuine

Brother Supplies (http://www.brother.com/original/ click Supplies Information.

 To access the Brother CreativeCenter

(http://www.brother.com/creativecenter/ for FREE photo projects and printable downloads, click Brother CreativeCenter.

 To return to the Top Menu, click Back or

if you are finished, click Exit.

)

 To access our Web site

(http://www.brother.com Brother Home Page.

 To view all Brother Numbers, including

Customer Service numbers for the USA and Canada, click Support Information.

 To access the USA Brother online

shopping mall (http://www.brothermall.com additional product and services information, click Brother Mall.com.

 To access Canada’s Brother online

shopping mall (http://www.brother.ca additional product and services information, click Shop Online (Canada).

 For the latest news and product support

information (http://solutions.brother.com/ Brother Solutions Center.

), click

) for

), click

Accessing Brother

General information

Support (Macintosh)

You can find all the contacts you will need, such as Web support (Brother Solutions Center), on the Installation CD-ROM.

 Double-click the Brother Support icon.

The following screen will appear:

 To download and install Presto!

PageManager, click

Presto! PageManager.

 To register your machine from the Brother

Product Register Page (http://www.brother.com/registration/ click On-Line Registration.

 For the latest news and product support

information (http://solutions.brother.com/ Brother Solutions Center.

 To visit our Web site for original/genuine

Brother Supplies (http://www.brother.com/original/ click Supplies Information.

), click

Chapter 1

1:41

01. 01. 2010

Control panel overview 1

The MFC-J270W and MFC-J415W have the same control panel keys.

Fax Mem.

1:4

01:41

01. 01. 2010

1 Fax and telephone keys:

 Redial/Pause

Redials the last 30 numbers called. It also inserts a pause when programming quick dial numbers.

 Hook

Press before dialing if you want to make sure a fax machine will answer, and then press Black Start or Color Start.

Also, press this key after picking up the handset of the external telephone during the F/T pseudo/double-ring.

2 Mode keys:

 FAX

Lets you access Fax mode.

 SCAN

Lets you access Scan mode.

 COPY

Lets you access Copy mode.

 PHOTO CAPTURE

Lets you access PhotoCapture Center mode.

3 Menu keys:

 Volume keys

d c

While the machine is idle, you can press these keys to adjust the ring volume.

 Speed Dial key

Press to store Speed Dial and Group numbers in the machine’s memory.

Lets you store, look up, and dial numbers that are stored in the memory.

 d or c

Press d or c to move the selected area left or right on the LCD.

 a or b

Press a or b to scroll through the menus and options.

 Menu

Access the main menu.

 Clear

Press to delete characters or to go back to the previous menu level.

 OK

Lets you choose a setting.

General information

Note

Fax Mem.

01:41:4101:41

01. 01. 201001. 01. 201001. 01. 2010

2 34

4 Start keys:

 Black Start

Lets you start sending faxes or making copies in black & white. Also lets you start a scanning operation (in color or black & white depending on the scanning setting in the ControlCenter software).

 Color Start

Lets you start sending faxes or making copies in full color. Also lets you start a scanning operation (in color or black & white, depending on the scanning setting in the ControlCenter software).

5 Stop/Exit

Stops an operation or exits the menu.

6 LCD (Liquid Crystal Display)

Displays messages on the screen to help you set up and use your machine.

7 Dial Pad

Use these keys to dial telephone and fax numbers and as a keyboard for entering information into the machine.

(Canada only) The # key lets you temporarily switch the dialing mode during a telephone call from Pulse to Tone.

8On/Off

You can turn the machine on and off. Press On/Off to turn the machine on. Press and hold down

off. The LCD will show Shutting Down and will stay on for a few seconds before going off.

If you have connected an external telephone or TAD, it is always available.

If you turn the machine off, it will still periodically clean the print head to maintain print quality. To prolong print head life, provide the best ink cartridge economy, and maintain print quality, you should keep your machine connected to the power at all times.

On/Off

to turn the machine

Most of the illustrations in this User’s Guide show the MFC-J415W.

Chapter 1

Fax Mem.

01:41:4101:41

01. 01. 201001. 01. 201001. 01. 2010

2 3 4

General Setup

Mode Timer

Paper Type

Paper Size

2Mins

LCD screen 1

The LCD shows the current machine status when the machine is idle.

1 Wireless Status

A four level indicator shows the current wireless signal strength if you are using a wireless connection.

Basic Operations 1

The following steps show how to change a setting in the machine. In this example the Mode Timer setting is changed from 2 minutes to 30 seconds.

a Press Menu. b Press a or b to choose

General Setup.

MENU Sel.&Press

Ink

General Setup

Fax

Press OK.

c Press a or b to choose Mode Timer.

0Max

2 Current Receive Mode

Lets you see the current receive mode.

 Fax (Fax only)  F/T (Fax/Tel)  TAD (External TAD)  Mnl (Manual)

3 Memory Status

Lets you see the available memory in the machine.

4 Ink indicator

Lets you see the available ink volume.

The warning icon appears when there is an error or a maintenance message. For

details, see Error and Maintenance messages on page 54.

Press OK.

d Press a or b to choose 30Secs.

Mode Timer

Off

0Sec

30secs

1Min

Press OK. You can see the current setting on the LCD:

General Setup

Mode Timer

30Secs

Paper Type

Paper Size

e Press Stop/Exit.

Loading paper 2

Loading paper and other print media

a If the paper support flap is open, close it,

and then close the paper support. Pull the paper tray completely out of the machine.

b Lift the output paper tray cover (1).

c With both hands, gently press and slide

the paper side guides (1) and then the

paper length guide (2) to fit the paper size. Make sure that the triangular marks (3) on the paper side guides (1) and paper length guide (2) line up with the marks for the paper size you are using.

Chapter 2

Note

IMPORTANT

When you are using Legal size paper, press and hold the universal guide release button (1) as you slide out the front of the paper tray.

e Gently put the paper into the paper tray

print side down and top edge in first. Check that the paper is flat in the tray. Over filling the paper tray may cause paper jams.

d Fan the stack of paper well to avoid

paper jams and misfeeds.

Always make sure that the paper is not curled or wrinkled.

Be careful that you do not push the paper in too far; it may lift at the back of the tray and cause feed problems.

f Gently adjust the paper side guides (1)

to fit the paper using both hands. Make sure the paper side guides touch the sides of the paper.

Loading paper

IMPORTANT

g Close the output paper tray cover.

h Slowly push the paper tray completely

into the machine.

Loading envelopes and postcards 2

About envelopes 2

 Use envelopes that weigh from 20 to 25 lb

(80 to 95 g/m

 Some envelopes need margin settings to

be set in the application. Make sure you do a test print first before printing many envelopes.

DO NOT use any of the following types of envelopes, as they will cause paper feed problems:

• That are of a baggy construction.

• That are embossed (have raised writing on them).

i While holding the paper tray in place,

pull out the paper support ( ) until it clicks, and then unfold the paper

support flap ( ).

• That have clasps or staples.

• That are pre-printed on the inside.

Glue Double flap

Occasionally you may experience paper feed problems caused by the thickness, size and flap shape of the envelopes you are using.

DO NOT use the paper support flap for Legal size paper.

Chapter 2

IMPORTANT

Loading envelopes and postcards 2

a Before loading, press the corners and

sides of envelopes or postcards to make them as flat as possible.

If envelopes or postcards are “doublefeeding”, put one envelope or postcard in the paper tray at a time.

b Put envelopes or postcards in the paper

tray with the address side down and the leading edge in first as shown in the illustration. With both hands, gently press and slide the paper side guides (1) and paper length guide (2) to fit the size of the envelopes or postcards.

Loading paper

If you have problems printing on envelopes with the flap on the short edge, try the following:

a Open the envelope flap. b Put the envelope into the paper tray with

the address side down and the flap positioned as shown in the illustration.

Removing small printouts

from the machine 2

When the machine ejects small paper onto the output paper tray cover you may not be able to reach it. Make sure printing has finished, and then pull the tray completely out of the machine.

c Adjust the size and margin in your

application.

Chapter 2

Note

Printable area 2

The printable area depends on the settings in the application you are using. The figures below show the unprintable areas on cut sheet paper and envelopes. The machine can print in the shaded areas of cut sheet paper only when the Borderless print feature is available and turned

on. (See Printing for Windows Guide.)

Cut Sheet Paper Envelopes

or Printing and Faxing for Macintosh in the Software User’s

Top (1) Bottom (2) Left (3) Right (4)

Cut Sheet 0.12 in. (3 mm) 0.12 in. (3 mm) 0.12 in. (3 mm) 0.12 in. (3 mm) Envelopes 0.47 in. (12 mm) 0.95 in. (24 mm) 0.12 in. (3 mm) 0.12 in. (3 mm)

The Borderless feature is not available for envelopes.

Loading paper

Note

Paper settings 2

Paper Type 2

To get the best print quality, set the machine for the type of paper you are using.

a Press Menu. b Press a or b to choose

General Setup. Press OK.

c Press a or b to choose Paper Type.

Press OK.

d Press a or b to choose Plain Paper,

Inkjet Paper, Brother BP71, Brother BP61, Other Glossy or Transparency.

Press OK.

e Press Stop/Exit.

Paper Size 2

You can use six sizes of paper for copies: Letter, Legal, A4, A5, Executive and 4"  6" (10  15 cm) and three sizes for printing faxes: Letter, Legal and A4. When you change the size of paper you load in the machine, you will need to change the paper size setting at the same time so your machine can fit an incoming fax on the page.

a Press Menu. b Press a or b to choose

General Setup. Press OK.

c Press a or b to choose Paper Size.

Press OK.

d Press a or b to choose Letter, Legal,

A4, A5, EXE and 4"x 6".

Press OK.

e Press Stop/Exit.

The machine ejects paper with printed surfaces face up onto the paper tray in front of the machine. When you use transparencies or glossy paper, remove each sheet at once to prevent smudging or paper jams.

Chapter 2

Acceptable paper and other print media

The print quality can be affected by the type of paper you use in the machine.

To get the best print quality for the settings you have chosen, always set the Paper Type to match the type of paper you load.

You can use plain paper, inkjet paper (coated paper), glossy paper, transparencies and envelopes.

We recommend testing various paper types before buying large quantities.

For best results, use Brother paper.

 When you print on inkjet paper (coated

paper), transparencies and glossy paper, be sure to choose the proper print media in the “Basic” tab of the printer driver or in the Paper Type setting of the machine’s menu. (See Paper Type on page 15.)

Recommended print media 2

To get the best print quality, we suggest using Brother paper. (See the table below.)

We recommend using “3M Transparency Film” when you print on transparencies.

Brother paper

Paper Type Item

Premium Plus Glossy Photo

 Letter BP71GLTR  4"  6" BP71GP

Premium Glossy Photo

 Letter BP61GLL (USA only)  4"  6" BP61GLP (USA only)

Matte Inkjet (Letter) BP60ML (USA only) Plain Inkjet (Letter) BP60PL100

(USA only)

 When you print on Brother Photo paper,

load one extra sheet of the same photo paper in the paper tray. An extra sheet has been included in the paper package for this purpose.

 When you use transparencies or photo

paper, remove each sheet at once to prevent smudging or paper jams.

 Avoid touching the printed surface of the

paper immediately after printing; the surface may not be completely dry and may stain your fingers.

Handling and using print media 2

 Store paper in its original packaging, and

keep it sealed. Keep the paper flat and away from moisture, direct sunlight and heat.

 Avoid touching the shiny (coated) side of

photo paper. Load photo paper with the shiny side facing down.

 Avoid touching either side of

transparencies because they absorb water and perspiration easily, and this may cause decreased output quality. Transparencies designed for laser printers/copiers may stain your next document. Use only transparencies recommended for inkjet printing.

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