Brother MFC-7240 User Manual

Download

Page 1

Basic User’s Guide

FAX-2840 FAX-2940 MFC-7240

Not all models are available in all countries.

Version 0

USA/CAN

Page 2

If you need to call Customer Service

Please complete the following information for future reference:

Model Number: FAX-2840, FAX-2940 or MFC-7240 (Circle your model number)

Serial Number:

Date of Purchase:

Place of Purchase:

The serial number is on the back of the unit. Retain this User’s Guide with your sales receipt as a permanent record of your purchase, in the event of theft, fire or warranty service.

http://www.brother.com/registration/

By registering your product with Brother, you will be recorded as the original owner of the product. Your registration with Brother:

 may serve as confirmation of the purchase date of your product

should you lose your receipt;

 may support an insurance claim by you in the event of product loss

covered by insurance; and,

 will help us notify you of enhancements to your product and special

offers.

The most convenient and efficient way to register your new product is online at http://www.brother.com/registration/

Page 3

Brother numbers

Important

Note

For technical help, you must call the country where you bought the machine. Calls must be made from within that country.

Register your product

By registering your product with Brother International Corporation, you will be recorded as the original owner of the product. Your registration with Brother:

 may serve as confirmation of the purchase date of your product should you lose your receipt;  may support an insurance claim by you in the event of product loss covered by insurance; and,  will help us notify you of enhancements to your product and special offers.

Please complete and fax the Product Registration and Test Sheet or, for your convenience and most efficient way to register your new product, register on-line at

http://www.brother.com/registration/

FAQs (frequently asked questions)

The Brother Solutions Center is our one-stop resource for all your Fax Machine/Multi-Function Center needs. You can download the latest software and utilities and read FAQs and troubleshooting tips to learn how to get the most from your Brother product.

http://solutions.brother.com/

You can check here for Brother driver updates. To keep your machine’s performance up to date, check here for the latest firmware upgrade.

For Customer Service

In USA: 1-877-BROTHER (1-877-276-8437)

1-901-379-1215 (fax)

In Canada: 1-877-BROTHER

(514) 685-4898 (fax)

Service Center Locator (USA only)

For the location of a Brother authorized service center, call 1-877-BROTHER (1-877-276-8437) or visit us on-line at http://www.brother-usa.com/service/

Service Center Locations (Canada only)

For the location of a Brother authorized service center, call 1-877-BROTHER.

Page 4

Ordering accessories and supplies

Note

For best quality results use only genuine Brother accessories, which are available at most Brother retailers. If you cannot find the accessory you need and you have a Visa, MasterCard, Discover, or American Express credit card, you can order accessories directly from Brother. (You can visit us online for a complete selection of the Brother accessories and supplies that are available for purchase.)

In Canada, only Visa and MasterCard are accepted.

In USA: 1-877-552-MALL (1-877-552-6255)

1-800-947-1445 (fax)

http://www.brothermall.com/

In Canada: 1-877-BROTHER

http://www.brother.ca/

Description Item

Standard Toner Cartridge

High Capacity Toner Cartridge

Drum Unit

TN-420 (Approx. 1,200 pages)

TN-450 (Approx. 2,600 pages)

DR-420 (Approx. 12,000 pages) Telephone Line Cord LG3077001 Basic User’s Guide LEA792001 (English for USA and Canada)

LEA792002 (French for Canada) Quick Setup Guide (FAX-2840/FAX-2940)

LEA793001 (English for USA and Canada)

(MFC-7240)

LEA795001 (English for USA and Canada)

(FAX-2840/FAX-2940)

LEA793002 (French for Canada)

(MFC-7240)

LEA795002 (French for Canada)

Letter or A4 size single-sided pages.

Approx. cartridge yield is declared in accordance with ISO/IEC 19752.

1 page per job.

Drum life is approximate and may vary by type of use.

Page 5

Notice - Disclaimer of Warranties

(USA and Canada)

BROTHER’S LICENSOR(S), AND THEIR DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS (COLLECTIVELY BROTHER’S LICENSOR) MAKE NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, REGARDING THE SOFTWARE. BROTHER’S LICENSOR(S) DOES NOT WARRANT, GUARANTEE OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE SOFTWARE IN TERMS OF ITS CORRECTNESS, ACCURACY, RELIABILITY, CURRENTNESS OR OTHERWISE. THE ENTIRE RISK AS TO THE RESULTS AND PERFORMANCE OF THE SOFTWARE IS ASSUMED BY YOU. THE EXCLUSION OF IMPLIED WARRANTIES IS NOT PERMITTED BY SOME STATES IN THE USA AND SOME PROVINCES IN CANADA. THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.

IN NO EVENT WILL BROTHER’S LICENSOR(S) BE LIABLE TO YOU FOR ANY CONSEQUENTIAL, INCIDENTAL OR INDIRECT DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, AND THE LIKE) ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE EVEN IF BROTHER’S LICENSOR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. BECAUSE SOME STATES IN THE USA AND SOME PROVINCES IN CANADA DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IN ANY EVENT BROTHER’S LICENSOR’S LIABILITY TO YOU FOR ACTUAL DAMAGES FROM ANY CAUSE WHATSOEVER, AND REGARDLESS OF THE FORM OF THE ACTION (WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR OTHERWISE), WILL BE LIMITED TO $50.

Compilation and Publication Notice

Under the supervision of Brother Industries Ltd., this manual has been compiled and published, covering the latest product descriptions and specifications.

The contents of this manual and the specifications of this product are subject to change without notice.

Brother reserves the right to make changes without notice in the specifications and materials contained herein and shall not be responsible for any damages (including consequential) caused by reliance on the materials presented, including but not limited to typographical and other errors relating to the publication.

iii

Page 6

User’s Guides and where do I find them?

Which Guide? What’s in it? Where is it?

Product Safety Guide Read this Guide first. Please read the

Safety Instructions before you set up your machine. See this Guide for trademarks and legal limitations.

Quick Setup Guide Follow the instructions for setting up your

machine and installing the drivers and software for the operating system (MFC7240 only) and connection type you are using.

Basic User’s Guide Learn the basic Fax, Copy and Scan

(MFC-7240 only) operations and how to replace consumables. See troubleshooting tips.

Advanced User’s Guide Learn more advanced operations: Fax,

Copy, security features, printing reports and performing routine maintenance.

Software User’s Guide

(MFC-7240 only)

Follow these instructions for Printing, Scanning, Remote Setup, PC-Fax and using the Brother ControlCenter utility.

Printed / In the Box

(For FAX-2840 and FAX-2940) PDF file / Documentation CD-ROM / In the Box

(For MFC-7240) PDF file / Installer CD-ROM / In the Box

PDF file / Installer CD-ROM / In the Box

Download optional software from the Brother Solutions Center (FAX-2840 and FAX-2940 users)

You can download free printer driver, scanner driver (FAX-2940 only1) and PC-Fax Send software (FAX-2940 only) from the Brother Solutions Center, enabling you to use your Brother Fax

machine as a printer or a scanner (FAX-2940 only 2940 only). Visit us at http://solutions.brother.com/.

Not for Mac OS X 10.5.8 users

), or send faxes from your computer (FAX-

Page 7

(Basic User’s Guide)

1 General information 1

Using the documentation....................................................................................... 1

Symbols and conventions used in the documentation .................................... 1

Accessing the Advanced User’s Guide and Software User’s Guide...................... 2

Viewing Documentation

(For FAX-2840 and FAX-2940) ...................................................................2

Viewing Documentation

(For MFC-7240)...........................................................................................3

Accessing Brother Support (Windows

Accessing Brother Support (Macintosh) (MFC-7240 only) ....................................5

Control panel overview ..........................................................................................6

2 Loading paper 9

Loading paper and print media.............................................................................. 9

Loading paper in the standard paper tray........................................................ 9

Loading paper in the manual feed slot ..........................................................11

Unscannable and unprintable areas.............................................................. 15

Paper settings...................................................................................................... 16

Paper Type....................................................................................................16

Paper Size.....................................................................................................16

Acceptable paper and other print media..............................................................16

Recommended paper and print media .......................................................... 16

Type and size of paper .................................................................................. 17

Handling and using special paper .................................................................19

) (MFC-7240 only)....................................4

3 Loading documents 22

How to load documents .......................................................................................22

Using the automatic document feeder (ADF) ................................................22

4 Sending a fax 24

How to send a fax ................................................................................................24

Canceling a fax in progress ...........................................................................24

Transmission Verification Report................................................................... 25

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5 Receiving a fax 26

Receive Modes ....................................................................................................26

Choose the correct Receive Mode ................................................................26

Using Receive Modes..........................................................................................28

Fax Only ........................................................................................................28

Fax/Tel...........................................................................................................28

Manual...........................................................................................................28

External TAD .................................................................................................28

Receive Modes settings.......................................................................................29

Ring Delay .....................................................................................................29

F/T Ring Time (Fax/Tel mode only)...............................................................29

Easy Receive.................................................................................................30

6 Using PC-FAX (For MFC-7240) 31

PC-Fax Receive (For Windows® only) ................................................................31

PC-Fax Send .......................................................................................................32

How to send a PC-FAX: ................................................................................32

7 Telephone services and external devices 33

Voice operations .................................................................................................33

Making a telephone call.................................................................................33

Hold ...............................................................................................................33

Telephone line services .......................................................................................33

Voice Mail ......................................................................................................33

Distinctive Ring..............................................................................................34

Connecting an external TAD (telephone answering device)................................37

Connections...................................................................................................37

Recording an outgoing message (OGM).......................................................38

Multi-line connections (PBX) .........................................................................38

External and extension telephones......................................................................38

Connecting an external or extension telephone ............................................38

Using external and extension telephones ..................................................... 39

Using a non-Brother cordless external handset ............................................39

Using Remote Codes ....................................................................................39

8 Dialing and storing numbers 41

How to dial ...........................................................................................................41

Manual dialing ...............................................................................................41

One Touch dialing .........................................................................................41

Speed Dialing ................................................................................................41

Search ........................................................................................................... 42

Fax redial.......................................................................................................42

Storing numbers ..................................................................................................42

Storing a pause .............................................................................................42

Storing One Touch Dial numbers ..................................................................43

Storing Speed Dial numbers..........................................................................43

Changing One Touch and Speed Dial numbers............................................44

Deleting One Touch and Speed Dial numbers ..............................................44

Page 9

9 Making copies 45

How to copy......................................................................................................... 45

Stop copying.................................................................................................. 45

Copy settings................................................................................................. 45

10 How to print from your computer (For MFC-7240) 46

Printing a document.............................................................................................46

11 How to scan to a computer (MFC-7240 only) 47

Before scanning...................................................................................................47

Scanning a document as a PDF file using ControlCenter4 (Windows

How to change the SCAN key settings for PDF scanning ................................... 51

How to scan a document as a PDF file using the SCAN key .............................. 53

) ............. 47

A Routine maintenance 54

Replacing the consumable items......................................................................... 54

Replacing the toner cartridge ........................................................................55

Cleaning the corona wire...............................................................................60

Replacing the drum unit.................................................................................62

Cleaning the scanner glass ...........................................................................66

B Troubleshooting 67

Identifying your problem ...................................................................................... 67

Error and maintenance messages....................................................................... 69

Transferring your faxes or Fax Journal report ...............................................74

Document Jams................................................................................................... 75

Document was not inserted or fed properly, or was too long ........................ 75

Paper Jams.......................................................................................................... 75

Paper is jammed in the standard paper tray.................................................. 75

Paper is jammed at the back of the machine ................................................ 76

Paper is jammed inside the machine............................................................. 79

If you are having difficulty with your machine ...................................................... 84

Setting Dial Tone detection ........................................................................... 91

Telephone line interference/VoIP .................................................................. 91

Improving the print quality....................................................................................92

Machine Information ..........................................................................................101

Checking the Serial Number........................................................................101

Reset functions..................................................................................................101

How to reset the machine............................................................................ 102

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Page 10

C Menu and features 103

On-screen programming....................................................................................103

Menu table................................................................................................... 103

How to access the menu mode ...................................................................103

Menu table .........................................................................................................104

Entering text.......................................................................................................113

D Specifications 114

General ..............................................................................................................114

Document Size ..................................................................................................115

Print media.........................................................................................................116

Fax.....................................................................................................................117

Copy ..................................................................................................................118

Scanner (For MFC-7240) ..................................................................................119

Printer (For MFC-7240) ..................................................................................... 120

Interface............................................................................................................. 120

Computer requirements (For MFC-7240) .........................................................121

Consumable items ............................................................................................. 122

E Index 123

viii

Page 11

Table of Contents

(Advanced User’s Guide)

The Advanced User’s Guide explains the following features and operations. You can view the Advanced User’s Guide on the Documentation CD-ROM (for FAX-2840 and

FAX-2940) or the Installer CD-ROM (for MFC-7240).

1 General Setup

IMPORTANT NOTE Memory Storage Volume settings Automatic Daylight Saving Time Ecology features Toner Settings LCD Contrast Dial Prefix Mode Timer

2 Security features

Security

3 Sending a fax

Additional sending options Additional sending operations Polling overview

4 Receiving a fax

Remote Fax Options Additional receiving operations Polling overview

A Routine maintenance

Cleaning the machine Checking the machine Packing and shipping the machine

B Glossary

CIndex

5 Dialing and storing numbers

Telephone line services Additional dialing operations Additional ways to store numbers

6 Printing reports

Fax reports Reports

7 Making copies

Copy settings

Page 12

Page 13

Note

General information 1

WARNING

Important

Using the documentation

Thank you for buying a Brother machine! Reading the documentation will help you make the most of your machine.

Symbols and conventions used in the documentation 1

The following symbols and conventions are used throughout the documentation.

WARNING indicates a potentially hazardous situation which, if not avoided, could result in death or serious injuries.

Bold Bold style identifies keys on the

Italics Italicized style emphasizes an

Courier New

Most of the illustrations in this User’s Guide show the FAX-2940.

machine control panel or computer screen.

important point or refers you to a related topic.

Courier New font identifies the messages shown on the LCD of the machine.

Important indicates a potentially hazardous situation which, if not avoided, may result in damage to property or loss of product functionality.

Prohibition icons indicate actions that must not be performed.

Electrical Hazard icons alert you to a possible electrical shock.

Fire Hazard icons alert you to the possibility of fire.

Hot Surface icons warn you not to touch machine parts that are hot.

Notes tell you how you should respond to a situation that may arise or give tips about how the current operation works with other features.

Page 14

Chapter 1

Note

Accessing the Advanced User’s Guide and Software User’s Guide

This Basic User’s Guide does not contain all the information about the machine such as how to use the advanced features for Fax,

Copy, Printer When you are ready to learn detailed information about these operations, read the

Advanced User’s Guide and Software

User’s Guide

Documentation CD-ROM or the Installer CDROM.

For MFC-7240

Viewing Documentation (For FAX-2840 and FAX-2940)1

, Scanner1 and PC-Fax1.

, that are on the

c Click your country.

d Point to your language, point to View

Guide, and then click the guide you

want to read.

a Turn on your computer. Insert the

Documentation CD-ROM into your CD-ROM drive. For Windows to step c.

(Windows® users) If the screen does not appear automatically, go to My Computer (Computer), double-click the CD-ROM icon, and then double-click index.html.

users, go

b (Macintosh users) Double-click the

Documentation CD-ROM icon, and then double-click index.html.

Page 15

Note

• (Windows® users only) Your Web browser

Note

may display a yellow bar at the top of the page that contains a security warning about Active X controls. For the page to display correctly you must click on the bar, click Allow Blocked Content, then click Yes in the Security Warning dialog box.

• (Windows access, you can copy all user documentation in PDF format to a local folder on your computer. Point to your language, then click Copy to local disk.

users only)1 For faster

Microsoft® Internet Explorer® 6.0 or greater.

General information

c If the language screen appears, click

your language. The CD-ROM Top Menu will appear.

Viewing Documentation (For MFC-7240) 1

Viewing Documentation (Windows®) 1

To view the documentation, from the Start menu, select All Programs, Brother, MFC- XXXX (where XXXX is your model name) from the programs group, and then choose User’s Guides.

If you have not installed the software, you can find the documentation on the Installer CD-ROM by following the instructions below:

a Turn on your computer. Insert the

Installer CD-ROM into your CD-ROM drive.

If the Brother screen does not appear automatically, go to My Computer (Computer), double-click the CD-ROM icon, and then double-click start.exe.

b If the model name screen appears, click

your model name.

d Click Documentation. e Click PDF documents. If the country

screen appears, choose your country. After the list of User’s Guides appears, choose the guide you want to read.

Viewing Documentation (Macintosh) 1

a Turn on your Macintosh. Insert the

installer CD-ROM into your CD-ROM drive. The following window will appear.

b Double-click the Documentation icon. c If the language screen appears, double-

click your language folder.

d Double-click top.pdf. If the country

screen appears, choose your country.

Page 16

Chapter 1

Note

e After the list of User’s Guides appears,

choose the guide you want to read.

How to find Scanning instructions (MFC-7240 only)

There are several ways you can scan documents. You can find the instructions as follows:

Software User’s Guide

 Scanning

 ControlCenter

Nuance™ PaperPort™ 12SE How-toGuides

(Windows

 The complete Nuance™ PaperPort™

12SE How-to- Guides can be viewed from the Help selection in the Nuance™ PaperPort™ 12SE application.

Presto! PageManager User’s Guide

(Macintosh)

)

Accessing Brother Support (Windows®) (MFC-7240 only)

You can find all the contacts you will need, such as Web support (Brother Solutions Center), Customer Service and Brother Authorized Service Centers in Brother numbers uu page i and on the Installer CD-ROM.

 Click Brother Support on the main menu.

The following screen will appear:

Presto! PageManager is available as a download from http://nj.newsoft.com.tw/download/brother/ PM9SEInstaller_BR_multilang.dmg/

 The complete Presto! PageManager

User’s Guide can be viewed from the Help selection in the Presto! PageManager application.

 To access our Web site

(http://www.brother.com/

) click Brother

Home Page.

 To view all Brother Numbers, including

Customer Service numbers for the USA and Canada, click Support Information.

 To access the USA Brother online

shopping mall (http://www.brothermall.com/

) for additional product and service information, click Brother Mall.com.

 To access Canada’s Brother online

shopping mall (http://www.brother.ca/

) for additional product and services information, click Shop Online (Canada).

 For the latest news and product support

information (http://solutions.brother.com/

), click

Brother Solutions Center.

Page 17

General information

 To visit our Web site for genuine Brother

supplies (http://www.brother.com/original/ Supplies Information.

 To access the Brother CreativeCenter

(http://www.brother.com/creativecenter/ for FREE photo projects and printable downloads, click Brother

CreativeCenter. To return to the main page, click Back. Or, if you have finished, click Exit.

), click

Accessing Brother Support (Macintosh) (MFC-7240 only)

)

You can find all the contacts you will need, such as Web support on the Installer CDROM.

 Double-click the Brother Support icon.

The following screen will appear:

 To download and install Presto!

PageManager, click Presto! PageManager.

 To register your machine from the Brother

Product Register Page (http://www.brother.com/html/registration/ index.htm), click On-Line Registration.

 For the latest news and product support

information (http://solutions.brother.com/ Brother Solutions Center.

 To visit our Web site for genuine Brother

Supplies (http://www.brother.com/original/ Supplies Information.

), click

Page 18

Chapter 1

Control panel overview 1

FAX-2840 and FAX-2940 have the same keys.

MFC-7240

Page 19

General information

Page 20

Chapter 1

1 One Touch keys

These 11 keys give you instant access to 22 previously stored numbers.

Shift

Lets you access One Touch numbers 12 to 22 when held down.

2 LCD (Liquid Crystal Display)

Displays messages to help you set up and use your machine.

3 Mode keys:

FAX

Puts the machine in FAX mode. (MFC-7240 only)

SCAN

Puts the machine in SCAN mode.

COPY

Puts the machine in COPY mode.

4Dialpad

Use these keys to dial telephone and fax numbers and as a keyboard for entering information into the machine.

(Canada only) The # key temporarily switches the dialing mode from Pulse to Tone during a telephone call.

5Stop/Exit

Stops an operation or exits from a menu.

6Start

Lets you start sending faxes or making copies.

7 Menu keys:

Clear

Deletes entered data or lets you cancel the current setting.

Lets you access the Menu to program your settings in this machine.

Lets you store your settings in the machine.

Volume keys:

d or c

Press to scroll backwards or forwards through menu selections. Press to change the volume when using the handset, in fax or standby mode.

a or b Press to scroll through the menus and options.

Address Book

Let you access speed dial numbers directly.

8 COPY key:

Options

You can quickly and easily choose temporary settings for copying.

9 FAX keys:

Hook/Hold

Press before dialing if you want to make sure a fax machine will answer, and then press Start.

Lets you place telephone calls on hold.

Redial/Pause

Redials the last number called. It also inserts a pause when programming quick dial numbers or when dialing a number manually.

Resolution

Sets the resolution when sending a fax.

Page 21

Loading paper 2

Loading paper and print media

The machine can feed paper from the standard paper tray or manual feed slot.

(For MFC-7240) When you put paper into the paper tray, note the following:

 If your application software supports

paper size selection on the print menu,

you can select it through the software. If

your application software does not

support it, you can set the paper size in

the printer driver or by using the control

panel buttons.

Loading paper in the standard paper tray 2

You can load up to 250 sheets. Paper can be loaded up to the maximum paper mark (b b b) on the right-hand side of the paper tray. (For recommended paper to use, see Paper capacity of the paper trays uu page 17.)

Printing on plain paper, thin paper or recycled paper from the standard

paper tray

a Pull the paper tray completely out of the

machine.

Page 22

Chapter 2

Note

b While pressing the green paper-guide

release lever, slide the paper guides to fit the paper size you are loading in the tray. Make sure that the guides are firmly in the slots.

For Legal or Folio size paper, press the release button in the bottom of the paper tray and then pull out the back of the paper tray. (Legal or Folio size paper is not available in some regions.)

c Fan the stack of paper well to avoid

paper jams and misfeeds.

d Put paper in the tray and make sure:

 The paper is below the maximum

paper mark (b b b) (1). Overfilling the paper tray will cause

paper jams.

 The side to be printed on must be

face down.

 The paper guides touch the sides of

the paper so it will feed properly.

Page 23

Loading paper

Note

e Put the paper tray firmly back in the

machine. Make sure that it is completely inserted into the machine.

f Raise the ADF document output support

flap (1) and unfold the support flap (2) to prevent paper from sliding off the facedown output tray.

Loading paper in the manual feed slot 2

You can load envelopes and special print media one at a time into this slot. Use the manual feed slot to print or copy on labels, envelopes or thicker paper.

The machine automatically turns on the Manual Feed mode when you put paper in the manual feed slot.

Printing on plain paper, thin paper or recycled paper from the manual feed slot

a Raise the ADF document output support

flap (1) and unfold the support flap (2) to prevent paper from sliding off the facedown output tray, or remove each page as soon as it comes out of the machine.

Page 24

Chapter 2

Note

b Open the manual feed slot cover.

c Using both hands, slide the manual feed

slot paper guides to the width of the paper that you are going to use.

d Using both hands, put one sheet of

paper in the manual feed slot until the front edge of the paper touches the paper feed roller. When you feel the machine pull in the paper, let go.

Printing on thick paper, bond paper, labels and envelopes

When the back output tray is pulled down, the machine has a straight paper path from the manual feed slot through to the back of the machine. Use this paper feed and output method when you want to print on thick paper, labels or envelopes.

Remove each printed sheet or envelope immediately to prevent a paper jam.

Page 25

a Open the back cover (back output tray).

Note

Loading paper

<For envelopes only> Pull down the two green levers, one on the left-hand side and one on the right-hand side, as shown in the following illustration.

b Open the manual feed slot cover.

Page 26

Chapter 2

Note

c Using both hands, slide the manual feed

slot paper guides to the width of the paper that you are going to use.

d Using both hands, put one sheet of

paper or one envelope in the manual feed slot until the front edge of the paper or envelope touches the paper feed roller. When you feel the machine pull in the paper, let go.

• Put the paper into the manual feed slot with the side to be printed face up.

• Make sure that the print media is straight and in the proper position on the manual feed slot. If it is not, the paper may not be fed properly, resulting in a skewed printout or a paper jam.

• Do not put more than one sheet of paper in the manual feed slot at any one time, as it may cause a jam.

• If you put any print media in the manual feed slot before the machine is in Ready mode, the print media may be ejected without being printed on.

Page 27

Loading paper

Unscannable and unprintable areas 2

The figures below show maximum unscannable and unprintable areas. The unscannable and unprintable areas may vary depending on the paper size or settings in the application you are using.

Usage Document

Size

Top (1)

Bottom (3)

Left (2)

Right (4)

Fax (Send) Letter 0.12 in. (3 mm) 0.16 in. (4 mm)

Legal 0.12 in. (3 mm) 0.16 in. (4 mm) A4 0.12 in. (3 mm) 0.04 in. (1 mm)

Copy Letter 0.12 in. (3 mm) 0.16 in. (4 mm)

Legal 0.12 in. (3 mm) 0.16 in. (4 mm)

*a single copy

A4 0.12 in. (3 mm) 0.12 in. (3 mm)

or a 1 in 1 copy

Scan

Letter 0.12 in. (3 mm) 0.12 in. (3 mm)

Legal 0.12 in. (3 mm) 0.12 in. (3 mm) A4 0.12 in. (3 mm) 0.12 in. (3 mm)

Letter 0.16 in. (4.23 mm) 0.25 in. (6.35 mm)

Legal 0.16 in. (4.23 mm) 0.25 in. (6.35 mm) A4 0.16 in. (4.23 mm) 0.24 in. (6.01 mm)

For MFC-7240

Page 28

Chapter 2

Paper settings 2

Paper Type 2

Set up the machine for the type of paper you are using. This will give you the best print quality.

a Press Menu, 1, 2, 1.

Paper

1.Paper Type

b Press a or b to choose Thin, Plain,

Thick, Thicker, Recycled Paper or Label.

Press OK.

c Press Stop/Exit.

Paper Size 2

You can use several different sizes of paper for printing copies: Letter, Legal, Executive, A4, A5, A5 L, A6, B5, B6, and Folio (8.5 in. x 13 in.).

When you change the size of paper in the tray, you will also need to change the setting for paper size at the same time so your machine can fit the document or an incoming fax on the page.

a Press Menu, 1, 2, 2.

Paper

2.Paper Size

b Press a or b to choose A4, Letter,

Legal, Executive, A5, A5 L, A6, B5, B6, or Folio.

Press OK.

c Press Stop/Exit.

Acceptable paper and other print media 2

Print quality may vary according to the type of paper you are using.

You can use the following types of print media: thin paper, plain paper, thick paper, bond paper, recycled paper, labels or envelopes.

For best results, follow the instructions below:

 DO NOT put different types of paper in the

paper tray at the same time because it may cause paper jams or misfeeds.

 For proper printing, you must choose the

same paper size from your software application as the paper in the tray.

 Avoid touching the printed surface of the

paper immediately after printing.

 Before you buy a lot of paper, test a small

quantity to make sure the paper is suitable.

Recommended paper and print media 2

Paper Type Item

Plain Paper Xerox 4200DP 20 lb

Hammermill Laser Print (24 lb=90 g/m

Recycled Paper No specific brand

recommended

Labels Avery laser labels white

#5160

Envelope No specific brand

recommended

)

Page 29

Type and size of paper 2

The machine loads paper from the installed standard paper tray or manual feed slot.

Loading paper

(For MFC-7240) The name for the paper trays in the printer driver in this Guide are as follows:

Trays Name

Standard Paper Tray Tray1 Manual Feed Slot Manual

Paper capacity of the paper trays 2

Paper size Paper types No. of sheets

Standard Paper Tray A4, Letter, B5,

Executive, A5, A5 (Long Edge), A6, B6, Folio

Legal

Manual Feed Slot Width: 3 to 8.5 in.

(76.2 to 216 mm) Length: 4.6 to 16 in.

(116 to 406.4 mm)

Folio size is 8.5 in.  13 in. (215.9 mm x 330.2 mm)

Legal or Folio size paper is not available in some regions outside the USA and Canada.

Plain paper, Thin paper and Recycled paper

Plain paper, Thin paper, Thick paper, Bond paper, Recycled paper, Envelopes and Labels

up to 250 [20lb(80g/m

Single sheet [20lb(80g/m

)]

Page 30

Chapter 2

Recommended paper specifications 2

The following paper specifications are suitable for this machine.

Basis weight

Thickness 80-110 m Roughness Higher than 20 sec.

Stiffness

Grain direction Long grain

Volume resistivity

Surface resistivity

Filler Ash content Below 23 wt% Brightness Higher than 80% Opacity Higher than 85%

20-24 lb (75-90 g/m2)

90-150 cm

10e9-10e11 ohm

10e CaCO

/100

-10e12 ohm-cm (Neutral)

 Use paper made for plain paper copying.

 Use paper that is 20 to 24 lb (75 to 90 g/m

 Use long grain paper with a neutral Ph value, and a moisture content of approx. 5%.  This machine can use recycled paper that meets DIN 19309 specifications.

Page 31

Loading paper

Important

Handling and using special paper 2

The machine is designed to work well with most types of xerographic and bond paper. However, some paper variables may have an effect on print quality or handling reliability. Always test samples of paper before purchasing to ensure desirable performance. Store paper in its original packaging and keep it sealed. Keep the paper flat and away from moisture, direct sunlight and heat.

Some important guidelines when selecting paper are:

 DO NOT use inkjet paper because it may

cause a paper jam or damage your machine.

 Preprinted paper must use ink that can

withstand the temperature of the machine’s fusing process 392 degrees Fahrenheit (200 degrees centigrade).

 If you use bond paper, paper having a

rough surface or paper that is wrinkled or creased, the paper may exhibit degraded performance.

Types of paper to avoid 2

Some types of paper may not perform well or may cause damage to your machine.

DO NOT use paper:

• that is highly textured

• that is extremely smooth or shiny

• that is curled or warped

1 A curl of 0.08 in. (2 mm) or greater

may cause jams to occur.

• that is coated or has a chemical finish

• that is damaged, creased or folded

• that exceeds the recommended weight specification in this guide

• with tabs and staples

• with letterheads using low temperature dyes or thermography

• that is multipart or carbonless

• that is designed for inkjet printing

If you use any of the types of paper listed above, they may damage your machine. This damage is not covered under any Brother warranty or service agreement.

Page 32

Chapter 2

Important

Envelopes 2

Most envelopes designed for laser printers will be suitable for your machine. However, some envelopes may have feed and printquality problems because of the way they have been made. A suitable envelope should have edges with straight, well-creased folds and the leading edge should not be thicker than two sheets of paper. The envelope should lie flat and not be of baggy or flimsy construction. You should buy quality envelopes from a supplier who understands that you will be using the envelopes in a laser machine.

Envelopes can be fed from the manual feed slot one at a time. We recommend that you print a test envelope to make sure the print results are what you want before you print or purchase a large quantity of envelopes.

Types of envelopes to avoid 2

• with edges that are not straight or consistently square

• with windows, holes, cut-outs or perforations

• with glue on surface as shown in figure below

• with double flaps as shown in figure below

DO NOT use envelopes:

• that are damaged, curled, wrinkled or an unusual shape

• that are extremely shiny or textured

• with clasps, staples, snaps or tie strings

• with self-adhesive closures

• that are of a baggy construction

• that are not sharply creased

• that are embossed (have raised writing on them)

• that were previously printed by a laser machine

• that are pre-printed on the inside

• that cannot be arranged neatly when stacked

• that are made of paper that weighs more than the paper weight specifications for the machine

• with sealing flaps that are not folded down when purchased

• with sealing flaps as shown in figure below

• with each side folded as shown in figure below

Page 33

Loading paper

Important

If you use any of the types of envelopes listed above, they may damage your machine. This damage may not be covered under any Brother warranty or service agreement.

Labels 2

The machine will print on most types of labels designed for use with a laser machine. Labels should have an adhesive that is acrylic-based since this material is more stable at the high temperatures in the fuser unit. Adhesives should not come in contact with any part of the machine, because the label stock may stick to the drum unit or rollers and cause jams and print quality problems. No adhesive should be exposed between the labels. Labels should be arranged so that they cover the entire length and width of the sheet. Using labels with spaces may result in labels peeling off and causing serious jams or print problems.

All labels used in this machine must be able to withstand a temperature of 392 degrees Fahrenheit (200 degrees centigrade) for a period of 0.1 seconds.

Types of labels to avoid 2

Do not use labels that are damaged, curled, wrinkled or an unusual shape.

• Avoid feeding labels with the carrier sheet exposed because your machine will be damaged.

• Label sheets should not exceed the paper weight specifications described in this User’s Guide. Labels exceeding this specification may not feed or print properly and may cause damage to your machine.

• DO NOT reuse or insert labels that have previously been used or are missing few labels on the sheet.

Do not feed a label sheet through the machine more than one time.

Page 34

Note

Important

Note

Loading documents 3

How to load documents

You can send a fax, make copies, and scan from the ADF (Automatic Document Feeder).

The scan feature is available for MFC-7240.

Using the automatic document feeder (ADF) 3

The ADF can hold up to 20 pages and feeds each sheet individually. Use standard

20 lb (80 g/m pages before putting them in the ADF.

The ADF can hold up to 30 pages, if you stagger the pages and meet the following conditions:

Temperature: 68° F - 86° F (20° - 30°C) Humidity: 50% - 70%

) paper and always fan the

• DO NOT use paper that is curled, wrinkled, folded, ripped, stapled, paperclipped, pasted or taped.

• DO NOT use cardboard, newspaper or fabric.

• To avoid damaging your machine while using the ADF, DO NOT pull on the document while it is feeding.

Make sure documents with correction fluid or written with ink are completely dry.

How to load documents 3

a Unfold the ADF document support (1)

and the ADF document output support flap (2).

Paper: Xerox 4200 or Xerox 4024 (20 lb/Letter)

Document Sizes Supported 3

Length: 5.8 to 14 in. (147.3 to 355.6 mm) Width: 5.8 to 8.5 in. (147.3 to 215.9 mm) Weight:

17 to 24 lb (64 to 90 g/m

)

b Fan the pages well.

Page 35

c Stagger the pages of your document

Important

face down top edge first, in the ADF until the LCD display message changes and you feel it touch the feed rollers.

d Adjust the paper guides (1) to fit the

width of your document.

Loading documents

To avoid damaging your machine while using the ADF, DO NOT pull on the document while it is feeding.

Page 36

Note

Sending a fax 4

How to send a fax 4

The following steps show how to send a fax.

a When you want to send a fax, or change

fax send or receive settings, press the

(FAX) key to illuminate it in

green.

b Place the document face down in the

ADF. (See Using the automatic document feeder (ADF) uu page 22.)

c Set the fax resolution or contrast if you

want to change them.

For more advanced fax sending operations and settings, see Advanced User’s Guide: Sending a fax.

 Broadcast

d Enter the fax number using the dial pad,

a One Touch key or (Address Book) and enter three-digit Speed Dial

number.

e Press Start.

The machine starts scanning and sending the document.

To cancel, press Stop/Exit.

Canceling a fax in progress 4

Press Stop/Exit to cancel the fax. If you press Stop/Exit while the machine is dialing or sending, the LCD will ask you to confirm.

Dialing #XXX

1.Clear 2.Exit

Sending #XXX P01

1.Clear 2.Exit

Press 1 to cancel the fax.

 Delayed Fax

 Batch TX

 Real Time TX

 Polled TX

 Overseas Mode

 Fax Resolution

 Contrast

 Coverpg Setup

 Coverpage Msg

Page 37

Transmission Verification

Note

Report 4

You can use the Transmission Verification Report as proof that you sent a fax. This report lists the receiving party’s name or fax number, the time and date of transmission, duration of transmission, number of pages sent, and whether or not the transmission was successful.

There are several settings available for the Transmission Verification Report:

 On: Prints a report after every fax you

send.

 On+Image: Prints a report after every fax

you send. A portion of the fax’s first page appears on the report.

 Off: Prints a report if your fax is

unsuccessful due to a transmission error. Off is the default setting.

 Off+Image: Prints a report if your fax is

unsuccessful due to a transmission error. A portion of the fax’s first page appears on the report.

Sending a fax

• If you choose On+Image or Off+Image, the image will only appear on the Transmission Verification Report if Real Time Transmission is set to Off. (See Advanced User’s Guide: Real Time Transmission.)

• If your transmission is successful, OK will appear next to RESULT on the Transmission Verification Report. If transmission is not successful, NG will appear next to RESULT.

a Press Menu, 2, 4, 1.

Report Setting

1.Transmission

b Press a or b to choose On, On+Image,

Off or Off+Image.

Press OK.

c Press Stop/Exit.

Page 38

Note

Receiving a fax 5

Receive Modes 5

You can use four sizes of paper for printing faxes: Letter, A4, Legal or Folio.

Choose the correct Receive Mode 5

The correct Receive Mode is determined by the external devices and telephone subscriber services (Voice Mail, Distinctive Ring, etc.) you will be using on the same line as the Brother machine.

Will you be using a Distinctive Ring number for receiving faxes?

Brother uses the term ‘Distinctive Ring’ but different telephone companies may have other names for this service such as Custom Ringing, RingMaster, Personalized Ring, Teen Ring, Ident-A-Ring, Ident-A-Call, Data Ident-A-Call, Smart Ring and SimpleBiz Fax & Alternate Number Ringing. (See Distinctive Ring uu page 34 for instructions on setting up your machine using this feature.)

Will you be using Voice Mail on the same telephone line as your Brother machine?

If you have Voice Mail on the same telephone line as your Brother machine, there is a strong possibility that Voice Mail and the Brother machine will conflict with each other when receiving incoming calls. (See Voice Mail uu page 33 for instructions on setting up your machine using this service.)

Will you be using a Telephone Answering Device on the same telephone line as your Brother machine?

Your external telephone answering device (TAD) will automatically answer every call. Voice messages are stored on the external TAD and fax messages are printed. Choose External TAD as your receive mode. (See Connecting an external TAD (telephone answering device) uu page 37.)

Will you be using your Brother machine on a dedicated fax line?

Your machine automatically answers every call as a fax. Choose Fax Only as your receive mode. (See Fax Only uu page 28.)

Will you be using your Brother machine on the same line as your telephone?

Do you want to receive voice calls and faxes automatically?

The Fax/Tel receive mode is used when sharing the Brother machine and your telephone on the same line. Choose Fax/Tel as your receive mode. (See Fax/Tel uu page 28.)

Important Note: You can not receive voice messages on either Voice Mail or an answering machine when choosing the Fax/Tel mode.

Do you expect to receive very few faxes?

Choose Manual as your receive mode. You control the telephone line and must answer every call yourself. (See Manual uu page 28.)

Page 39

To set the receive mode follow the instructions below:

a Press Menu, 0, 1.

Initial Setup

1.Receive Mode

b Press a or b to choose Fax Only, Fax/Tel, External TAD or Manual.

Press OK.

c Press Stop/Exit.

The LCD will display the current receive mode.

Receiving a fax

Page 40

Chapter 5

Using Receive Modes 5

Some receive modes answer automatically (Fax Only and Fax/Tel). You may want to change the Ring Delay before using these modes. (See Ring Delay uu page 29.)

Fax Only 5

Fax Only mode will automatically answer every call as a fax.

Fax/Tel 5

Fax/Tel mode helps you automatically manage incoming calls, by recognizing whether they are fax or voice calls and handling them in one of the following ways:

 Faxes will be automatically received.  Voice calls will start the F/T ring to tell you

to pick up the line. The F/T ring is a fast double-ring made by your machine.

External TAD 5

External TAD mode lets an external answering device manage your incoming calls. Incoming calls will be handled in the following ways:

 Faxes will be automatically received.  Voice callers can record a message on the

external TAD.

(For more information, see Connecting an external TAD (telephone answering device) uu page 37.)

(Also see Ring Delay uu page 29 and F/T Ring Time (Fax/Tel mode only) uu page 29.)

Manual 5

Manual mode turns off all automatic answering functions unless you are using the Distinctive Ring Receive feature.

To receive a fax in Manual mode lift the machine’s handset or press Hook/Hold. When you hear fax tones (short repeating beeps), press Start to receive a fax. You can also use the Easy Receive feature to receive faxes by lifting a handset on the same line as the machine.

(Also see Easy Receive uu page 30.)

Page 41

Receiving a fax

Note

Receive Modes settings 5

Ring Delay 5

The Ring Delay setting sets the number of times the machine rings before it answers in Fax Only and Fax/Tel modes.

If you have external or extension telephones on the same line as the machine, keep the Ring Delay setting of 4. (See Easy Receive

uu page 30 and Using external and extension telephones uu page 39.)

a Make sure you are in FAX mode .

b Press Menu, 2, 1, 1.

Setup Receive

1.Ring Delay

c Press a or b to choose 00, 01, 02, 03 or

04 for how many times the line rings

before the machine answers. Press OK.

F/T Ring Time (Fax/Tel mode only) 5

When somebody calls your machine, you and your caller will hear the normal telephone ring sound. The number of rings is set by the Ring Delay setting.

If the call is a fax, then your machine will receive it; however, if it is a voice call the machine will sound the F/T ring (a fast double-ring) for the time you have set in the F/T Ring Time setting. If you hear the F/T ring it means that you have a voice caller on the line.

Because the F/T ring is made by the machine, extension and external telephones will not ring; however, you can still answer the call on any telephone. (For more information, see Using Remote Codes uu page 39.)

a Make sure you are in FAX mode .

b Press Menu, 2, 1, 2.

Setup Receive

2.F/T Ring Time

If you choose 00, the machine will answer immediately and the line will not ring at all.

d Press Stop/Exit.

c Press a or b to choose how long the

machine will ring to alert you that you have a voice call (20, 30, 40 or 70 seconds). Press OK.

d Press Stop/Exit.

Page 42

Chapter 5

Note

Easy Receive 5

If Easy Receive is On: 5

The machine can receive a fax automatically, even if you answer the call. When you see Receiving on the LCD or hear a click on the phone line through the handset you are using, just replace the handset. Your machine will do the rest.

If Easy Receive is Semi: 5

The machine will only receive a fax call automatically if you answered it using the machine’s handset.

If you answered at an extension telephone, press l51. (See Using external and extension telephones uu page 39.)

If Easy Receive is Off: 5

If you are at the machine and answer a fax call first by lifting the machine’s handset, press Start to receive.

If you answered at an extension telephone press l51.

• If this feature is set to On, but your machine does not connect a fax call when you lift an extension telephone handset, press the fax receive code l51.

• If you send faxes from a computer on the same telephone line and the machine intercepts them, set Easy Receive to Off.

a Make sure you are in FAX mode .

b Press Menu, 2, 1, 3.

Setup Receive

3.Easy Receive

c Press a or b to choose On, Semi or Off.

Press OK.

d Press Stop/Exit.

Page 43

Note

Important

Note

Using PC-FAX (For MFC-7240) 6

(FAX-2940 only) You can download PC-FAX Send software from the Brother Solutions Center at http://solutions.brother.com/.

d Press a or b to choose On or Off.

Backup Print Off

Press OK.

e Press Stop/Exit.

PC-Fax Receive (For Windows

If you turn on the PC-Fax Receive feature your machine will store received faxes in memory and send them to your PC automatically. You can then use your PC to view and store these faxes.

Even if you have turned off your PC (at night or the weekend, for example), your machine will receive and store your faxes in its memory. The LCD will show the number of stored faxes received, for example: PC Fax Msg:001.

When you start your PC and the PC-Fax Receiving software runs, your machine transfers your faxes to your PC automatically.

To transfer the received faxes to your PC you must have the PC-FAX Receiving software running on your PC. (For details, see Software User’s Guide: PC-FAX receiving.)

a Press Menu, 2, 5, 1. b Press a or b to choose PC Fax

Receive. Press OK.

only) 6

If you choose Backup Print On, the machine will also print the fax at your machine so you will have a copy. This is a safety feature in case if there is a power failure before the fax is forwarded or a problem at the receiving machine.

The faxes stored in the machine’s memory will be deleted.

• Before you can set up PC-Fax Receive you must install the MFL-Pro Suite software on your PC. Make sure your PC is connected and turned on. (For details, see Software User’s Guide: PC-FAX receiving.)

• If your machine has a problem and is unable to print faxes in memory, you can use this setting to transfer your faxes to a PC. (For details, see Transferring your faxes or Fax Journal report uu page 74.)

• PC-Fax Receive is not supported in Mac OS.

c The LCD shows a reminder to start the

PC-FAX Receive program on your computer. If you have started the PCFAX Receive program, press OK. If you have not started the PC-FAX Receive program, see Software User’s Guide: PC-FAX receiving.

Page 44

Chapter 6

PC-Fax Send 6

The Brother PC-FAX feature lets you use your PC to send a document from an application as a standard fax. You can send a file created in any application on your PC as a PC-FAX. You can even attach a cover page. For details, See Software User’s Guide: PC-FAX sending.

How to send a PC-FAX: 6

Contact your application vendor if you need more support.

a From your application select File, and

then Print. The Print dialog box will be displayed. (The steps may vary depending on your application.)

b Select the Brother PC-FAX. c Click Print.

The Brother PC FAX sending dialog will be displayed.

d Enter the recipient’s fax number using

your computer keyboard or by clicking the numeric keypad of the Brother PCFAX sending dialog. You can also select a stored number from the Brother PCFAX Address Book.

e Click Start.

Your document will be sent to the Brother machine and then faxed to the recipient.

Page 45

Note

Telephone services and external devices

Voice operations 7

Voice calls can be made with the handset by using the dial pad, One Touch key, or

(Address Book) and enter the three-digit Speed Dial number.

Making a telephone call 7

a Pick up the handset.

b When you hear the dial tone, enter a

number using the dial pad, One Touch key, or (Address Book) and enter

the three-digit Speed Dial number.

c Replace the handset to hang up.

Hold 7

a Press Hook/Hold to put a call on Hold.

You can replace the handset without disconnecting the call.

Telephone line services

Voice Mail 7

If you have Voice Mail on the same telephone line as your Brother machine, Voice Mail and the Brother machine will conflict with each other when receiving incoming calls.

For example, if your Voice Mail is set to answer after 4 rings and your Brother machine is set to answer after 2 rings, then your Brother machine will answer first. This will prevent callers from being able to leave a message in your Voice Mail.

Similarly, if your Brother machine is set to answer after 4 rings and your Voice Mail is set to answer after 2 rings, then your Voice Mail will answer first. This will prevent your Brother machine from being able to receive an incoming fax, since Voice Mail cannot transfer the incoming fax back to the Brother machine.

b Pick up the machine’s handset to

release the call from Hold.

You can pick up an extension telephone and continue speaking without releasing the call from Hold on the machine.

Page 46

Chapter 7

Note

To avoid conflicts between your Brother machine and your Voice Mail service, do one of the following:

Get the Distinctive Ring service from your telephone company. Distinctive Ring is a feature of your Brother machine that allows a person with one line to receive fax and voice calls through two different telephone numbers on that one line. Brother uses the term ‘Distinctive Ring’, but telephone companies market the service under a variety of names, such as Custom Ringing, Personalized Ring, Smart Ring, RingMaster, Ident-A-Ring, Ident-A-Call, Data Ident-A-Call, Teen Ring, and SimpleBiz Fax & Alternate Number Ringing. This service establishes a second telephone number on the same line as your existing telephone number, and each number has its own ring pattern. Typically, the original number rings with the standard ring pattern and is used for receiving voice calls, and the second number rings with a different ring pattern and is used for receiving faxes. (See Distinctive Ring uu page 34.)

Set your Brother machine’s Receive Mode to “Manual”. Manual Mode requires that you answer every incoming call if you want to be able to receive a fax. If the incoming call is a telephone call, then complete the call as you normally would. If you hear fax sending tones you must transfer the call to the Brother machine. (See Using external and extension telephones uu page 39.) Unanswered fax and voice calls will go to your Voice Mail. (To set the machine in MANUAL Mode, see Choose the correct Receive Mode uu page 26.)

Distinctive Ring 7

Distinctive Ring is a function of your Brother machine that allows a person with one line to receive fax and voice calls through two different phone numbers on that one line. Brother uses the term ‘Distinctive Ring’, but telephone companies market the service under a variety of names, such as Smart Ring, Ring Master or Ident-a-Ring. This service establishes a second telephone number on the same line as your existing telephone number, and each number has its own ring pattern. Typically, the original number rings with the standard ring pattern and is used for receiving voice calls, and the second number rings with a different ring pattern and is used for receiving faxes.

• You must pay for your telephone company’s Distinctive Ring service before you program the machine to work with it.

• Please call your telephone company for availability and rates.

What does your telephone company’s ‘Distinctive Ring’ do?

Your telephone company’s Distinctive Ring service allows you to have more than one number on the same telephone line. If you

need more than one telephone number, it is cheaper than paying for an extra line.

Each telephone number has its own Distinctive Ring pattern, so you will know which telephone number is ringing. This is one way you can have a separate telephone number for your machine.

Please call your telephone company for availability and rates.

Page 47

Telephone services and external devices

Note

What does Brother’s ‘Distinctive Ring’ do?

The Brother machine has a Distinctive Ring feature that allows you to use your machine to take full advantage of the telephone company’s Distinctive Ring service. The new telephone number on your line can just receive faxes.

You must pay for your telephone company’s Distinctive Ring service before you program the machine to work with it.

Do you have Voice Mail? 7

If you have Voice Mail on the telephone line that you will install your new machine on,

there is a strong possibility that Voice Mail and the machine will conflict with each other while receiving incoming calls. However, the

Distinctive Ring feature allows you to use more than one number on your line, so both Voice Mail and the machine can work together without any problems. If each one

has a separate telephone number, neither will interfere with the other’s operations.

If you decide to get the Distinctive Ring service from the telephone company, you will need to follow the directions below to ‘register’ the new Distinctive Ring pattern they give you. This is so your machine can recognize its incoming calls.

You can change or cancel the Distinctive Ring pattern at any time. You can switch it off temporarily, and turn it back on later. When you get a new fax number, make sure you reset this feature.

Before you choose the ring pattern to

You can only register one Distinctive Ring pattern with the machine. Some ring patterns cannot be registered. The ring patterns below are supported by your Brother machine. Register the one your telephone company gives you.

Ring Pattern

• Ring Pattern #1 is often called Short-Short and is the most commonly used.

• If the ring pattern you received is not on this chart, please call your telephone

company and ask for one that is shown.

 The machine will only answer calls to its

registered number.

 The first two rings are silent on the

machine. This is because the fax must <<listen>> to the ring pattern (to compare it to the pattern that was ‘registered’). (Other telephones on the same line will ring.)

 If you program the machine properly, it will

recognize the registered ring pattern of the ‘fax number’ within 2 ring patterns and then answer with a fax tone. When the ‘voice number’ is called, the machine will not answer.

Rings

1 short-short or

long-long

2 short-long-short

3 short-short-long

4 very long

(normal pattern)

Page 48

Chapter 7

Note

Registering the Distinctive Ring pattern Very important!

After you have set the Distinctive Ring feature to On, your Distinctive Ring number will receive faxes automatically. The receive mode is automatically set to the D/R mode and the screen will show D/R as the Receive Mode. You cannot change it to another receive mode while Distinctive Ring is set to On. This ensures the Brother machine will only answer the Distinctive Ring number and not interfere when your main telephone number is called.

a Press Menu, 2, 0, 2.

Miscellaneous

2.Distinctive

b Press a or b to choose Set. c Press OK. d Press a or b to choose the number of the

pre-stored ring pattern you want to use. Press OK. (You will hear each pattern as you scroll through the four patterns. Make sure you choose the pattern that the telephone company gave you.)

Turning off Distinctive Ring 7

a Press Menu, 2, 0, 2.

Miscellaneous

2.Distinctive

b Press a or b to choose Off.

Press OK.

c Press Stop/Exit.

If you do not want to receive faxes on your Distinctive Ring number, you can turn off Distinctive Ring. The machine will stay in Manual receive mode so you will need to set the Receive Mode again. (See Choose the correct Receive Mode uu page 26.)

e Press Stop/Exit.

Distinctive Ring is now set to On.

Page 49

Connecting an external

Note

TAD (telephone answering device)

You can connect an external Telephone Answering Device (TAD) to the same line as your machine. When the TAD answers a call, your machine will “listen” for the CNG (fax calling) tones sent by a sending fax machine. If it hears them it will take over the call and receive the fax. If it does not hear them, it will let your TAD take a voice message and the display will show Ext. Tel in Use .

The external TAD must answer within four rings (we recommend you set it to two rings). This is because your machine cannot hear the CNG tones until the external TAD has picked up the call. The sending machine will send CNG tones for only eight to ten seconds longer. We do not recommend using the toll saver feature on your external TAD if it needs more than four rings to activate it.

Unless you are using Distinctive Ring, the TAD must be connected to the EXT. jack of the machine.

Before you connect an external TAD (telephone answering device), remove the protective cap (2) from the EXT. jack on the machine.

Telephone services and external devices

If you have problems receiving faxes, reduce the ring delay setting on your

external TAD.

Connections 7

The external TAD must be plugged into the back of the machine, into the jack labeled EXT. Your machine cannot work properly if you plug the TAD into a wall jack (unless you are using Distinctive Ring).

a Plug the telephone line cord from the

telephone wall jack into the back of the machine, in the jack labeled LINE.

b Plug the telephone line cord from your

external TAD into the back of the machine, in the jack labeled EXT. (Make sure this cord is connected to the TAD at the TAD’s telephone line jack, and not its handset jack.)

c Set your external TAD to four rings or

less. (The machine’s Ring Delay setting does not apply.)

d Record the outgoing message on your

external TAD.

e Set the TAD to answer calls.

f Set the Receive Mode to External

TAD. (See Choose the correct Receive

Mode uu page 26.)

1TAD

2 Protective Cap

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Chapter 7

Note

Recording an outgoing message (OGM) 7

a Record 5 seconds of silence at the

beginning of your message. This allows your machine time to listen for fax tones.

b Limit your speaking to 20 seconds. c End your 20-second message by giving

your Fax Receive Code for people sending manual faxes. For example: “After the beep, leave a message or press l51 and Start to send a fax.”

We recommend beginning your OGM with an initial 5 second silence because the machine cannot hear fax tones over a loud voice. You may try leaving out this pause, but if your machine has trouble receiving, then you should re-record the OGM to include it.

External and extension telephones 7

Connecting an external or extension telephone 7

You can connect a separate telephone directly to your machine as shown in the diagram below.

Connect the telephone line cord to the jack labeled EXT.

Before you connect an external telephone, remove the protective cap (3) from the EXT. jack on the machine.

Multi-line connections (PBX) 7

We suggest you ask the company who installed your PBX to connect your machine. If you have a multi line system we suggest you ask the installer to connect the unit to the last line on the system. This prevents the machine being activated each time the system receives telephone calls. If all incoming calls will be answered by a switchboard operator we recommend that you set the Receive Mode to Manual.

We cannot guarantee that your machine will operate properly under all circumstances when connected to a PBX. Any difficulties with sending or receiving faxes should be reported first to the company who handles your PBX.

1 Extension telephone

2 External telephone

3 Protective Cap

When you are using an external telephone, the LCD shows Ext. Tel in Use .

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Telephone services and external devices

Note

Using external and extension telephones 7

Using extension telephones 7

If you answer a fax call at an extension telephone, you can make your machine receive the fax by pressing the Fax Receive Code l51.

If the machine answers a voice call and pseudo/double-rings for you to take over, you can take the call at an extension telephone by pressing the Telephone Answer Code #51. (See F/T Ring Time (Fax/Tel mode only) uu page 29.)

Using an external telephone (Connected to the EXT. jack of the machine)

If you answer a fax call at the external telephone connected to the EXT jack of the machine, you can make the machine receive the fax by pressing Hook/Hold and then Start.

If the machine answers a voice call and pseudo/double-rings for you to take over, you can take the call at the machine by lifting the machine’s handset.

If you answer a call and no one is on the line:

Using a non-Brother cordless external handset 7

If your non-Brother cordless telephone is connected to the EXT. jack of the machine (see Connecting an external or extension telephone uu page 38) and you typically carry the cordless handset elsewhere, it is easier to answer calls during the Ring Delay.

If you let the machine answer first, press Hook/Hold and then replace the cordless handset. Press Hook/Hold again so you can transfer the call to the cordless handset.

Using Remote Codes 7

Fax Receive Code 7

If you answer a fax call on an extension telephone, you can tell your machine to receive it by pressing the Fax Receive Code l51. Wait for the chirping sounds then replace the handset. (See Easy Receive uu page 30.)

If you answer a fax call at the external telephone, you can make the machine receive the fax by pressing Hook/Hold and then Start.

If you answer a fax call at the machine, you can make the machine receive the fax by pressing Start.

You should assume that you’re receiving a manual fax.

Press l51 and wait for the chirp or until the LCD shows Receiving, and then hang up.

You can also use the Easy Receive feature to make your machine automatically take the call. (See Easy Receive uu page 30.)

Telephone Answer Code 7

If you receive a voice call and the machine is in F/T mode, it will start to sound the F/T (pseudo/double-ring) after the initial ring delay. If you pick up the call on an extension telephone you can turn the F/T ring off by pressing #51 (make sure you press this between the rings).

If the machine answers a voice call and pseudo/double-rings for you to take over, you can take the call at the machine by lifting the machine’s handset.

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Chapter 7

Changing the Remote Codes 7

The preset Fax Receive Code is l51. The preset Telephone Answer Code is #51. If you are always disconnected when accessing your External TAD, try changing the three-digit remote codes, for example ### and 999.

a Make sure you are in FAX mode .

b Press Menu, 2, 1, 4.

Setup Receive

4.Remote Codes

c Press a or b to choose On (or Off).

Press OK.

d If you chose On in step c, enter the new

Fax Receive Code. Press OK.

e Enter the new Telephone Answer Code.

Press OK.

f Press Stop/Exit.

Page 53

Note

Dialing and storing numbers 8

How to dial 8

You can dial in any of the following ways.

Manual dialing 8

Use the dial pad to enter all the digits of the telephone or fax number.

One Touch dialing 8

Press the One Touch key that stores the number you want to call. (See Storing One Touch Dial numbers uu page 43.)

Speed Dialing 8

Press (Address Book) and enter the three-digit Speed Dial number. (See Storing

Speed Dial numbers uu page 43.)

Three-digit number

If the LCD shows Register Now? when you enter a One Touch or a Speed Dial number, it means that a number is not stored there.

To dial One Touch numbers 12 to 22, hold down Shift as you press the One Touch key.

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Chapter 8

Note

Search 8

You can search alphabetically for names you have stored in the One Touch and Speed Dial memories. (See Storing One Touch Dial

numbers uu page 43 and Storing Speed Dial numbers uu page 43.)

a Press (Address Book) twice.

b Press the dial pad key for the first few

letters of the name. (See Entering text uu page 113.) Press OK.

c Press a or b to scroll until you find the

name you are looking for. Press OK.

d Press Start.

• If you do not enter a letter and press OK in step b, all registered names will appear. Press a or b to scroll until you find the name you are looking for.

• If the LCD shows No Contact Found when you enter the first few letters of the name, it means that a name for the letter is not stored.

Storing numbers 8

You can set up your machine to do the following types of easy dialing: One Touch, Speed Dial and Groups for Broadcasting faxes. When you dial a quick dial number, the LCD shows the name, if you stored it, or the number.

If you lose electrical power, the quick dial numbers stored in the memory will not be lost.

Storing a pause 8

Press Redial/Pause to insert a 3.5-second pause between numbers. You can press Redial/Pause as many times as needed to increase the length of the pause.

Fax redial 8

If you are sending a fax automatically and the line is busy, the machine will automatically redial one time after five minutes.

If you are sending a fax manually and the line is busy, press Redial/Pause, wait for the other fax machine to answer, and then press Start to try again. If you want to make a second call to the last number dialed, you can save time by pressing Redial/Pause and

Start. Redial/Pause only works if you dialed from

the control panel.

Page 55

Dialing and storing numbers

Storing One Touch Dial numbers 8

Your machine has 11 One Touch keys where you can store 22 fax or telephone numbers for automatic dialing. To access numbers 12 to 22, hold down Shift as you press the One Touch key.

a Press the One Touch key where you

want to store the number. If a number is not stored there, the LCD shows Register Now? Press 1 to choose Yes.

b Enter the telephone or fax number (up to

20 characters). Press OK.

c Choose one of the following:

 Enter the name using the dial pad

(up to 15 characters). See Entering text uu page 113.

Press OK.

Storing Speed Dial numbers 8

You can store your frequently used numbers as Speed Dial numbers, so that when you dial you will only have to press a few keys

( (Address Book), the three-digit Speed Dial number and Start). The machine can

store 200 Speed Dial numbers (001 - 200).

a Press (Address Book) and enter a

three-digit Speed Dial location number (001-200). If a number is not stored there, the LCD shows Register Now? Press 1 to choose Yes.

b Enter the telephone or fax number (up to

20 characters). Press OK.

c Do one of the following:

 Enter the name using the dial pad

(up to 15 characters). See Entering text uu page 113.

Press OK.

 Press OK to store the number

without a name.

d To store another Speed Dial number, go

to a.

 Press OK to store the number

without a name.

d To store another One Touch number, go

to a.

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Chapter 8

Changing One Touch and Speed Dial numbers 8

If you try to change a One Touch or Speed Dial number, the LCD will show the name or number already stored there. If the One Touch or Speed Dial number you are trying to change has a scheduled job or has been set to a fax forwarding number, the LCD will ask you if you want to change the name or number.

a Do one of the following:

 To change a stored One Touch

number, press Menu, 2, 3, 1.

Address Book

1.One Touch Dial

Press the One Touch key you want to change.

 To change a stored Speed Dial

number, press Menu, 2, 3, 2.

Address Book

2.Speed Dial

Enter the Speed Dial number you want to change, then press OK.

b Do one of the following:

 To change the stored data, press 1.

Go to step c.

 To exit without making a change,

press Stop/Exit.

#005:MIKE

1.Change 2.Clear

c Edit the number and name by the

following the instruction. When you are finished editing, press OK.

 To edit the stored name or number,

press d or c to position the cursor under the character you want to change and press Clear. Then enter the correct character.

Deleting One Touch and Speed Dial numbers 8

If you try to delete a One Touch or Speed Dial number, the LCD will show the name or number already stored there. If the One Touch or Speed Dial number you are trying to delete has a scheduled job or has been set to a fax forwarding number, the LCD will ask you if you want to change the name or number.

a Do one of the following:

 To delete a stored One Touch

number, press Menu, 2, 3, 1.

Address Book

1.One Touch Dial

Press the One Touch key you want to delete.

 To delete a stored Speed Dial

number, press Menu, 2, 3, 2.

Address Book

2.Speed Dial

Enter the Speed Dial number you want to delete then press OK.

b To delete the stored data, press 2.

#005:MIKE

1.Change 2.Clear

c Do one of the following:

 To confirm to delete the stored data,

press 1.

 To exit without deleting the stored

data, press 2.

Erase This Data?

1.Yes 2.No

d Press Stop/Exit.

Page 57

Note

Stack Copies:01 100%

□□■□□

Auto

Making copies 9

How to copy 9

The following steps show the basic copy operation. For details about each option, see Advanced User’s Guide on the CD-ROM.

a When you want to make a copy, press

(COPY) to illuminate it in green.

 Make sure you are in COPY mode.

 The LCD shows:

Copy settings 9

Press the temporary COPY key Options. For details about changing the following copy

settings and how to make two-sided copies, see Advanced User’s Guide: Copy settings.

You can change the following copy settings:

 Quality  Stack/Sort  Brightness  Contrast  Enlarge/Reduce  Page Layout  Manual Duplex (2-sided)

The default setting is FAX mode. You can change the amount of time that the machine stays in COPY mode after the last copy operation. (See Advanced User’s Guide: Mode Timer.)

b Place the document face down in the

ADF. (See Using the automatic document feeder (ADF) uu page 22.)

c Press Start.

Stop copying 9

To stop copying, press Stop/Exit.

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Note

How to print from your computer

(For FAX-2840 and FAX-2940) You can download the printer driver from the Brother Solutions Center at http://solutions.brother.com/.

(For MFC-7240)

Printing a document 10

The machine can receive data from your computer and print it. To print from a computer, install the printer driver. (See Software User’s Guide: Printing for

Windows Macintosh in Software User’s Guide for details about the print settings.)

a Install the Brother printer driver from the

or Printing and Faxing for

Installer CD-ROM. (See Quick Setup Guide.)

e Click OK. f Click Print to begin printing.

b From your application, choose the Print

command.

c Choose the name of your machine in the

Print dialog box and click Properties (or Preferences, depending on your operating system).

d Choose the settings you want in the

Properties (or Preferences) dialog box.

 Paper Size

 Orientation

 Copies

 Media Type

 Resolution

 Print Settings

 Multiple Page

 Duplex/Booklet

 Paper Source

Page 59

Note

How to scan to a computer

(MFC-7240 only)

Before scanning 11

To use the machine as a scanner, install a scanner driver. Install the scanner drivers from the Installer CD-ROM. (See Quick Setup Guide: Install MFL-Pro

Suite.)

(For FAX-2940) You can download the scanner driver without the Brother ControlCenter from the Brother Solutions Center at http://solutions.brother.com/.

Please note that FAX-2940 does not support the scanning function for Mac OS X 10.5.8 users.

Scanning a document as a PDF file using ControlCenter4 (Windows®) 11

(For detailed information, see Software User’s Guide: Scanning.)

The screens on your PC may vary depending on your model.

ControlCenter4 is a software utility that lets you quickly and easily access the applications you use most often. Using ControlCenter4 eliminates the need to manually launch specific applications. You can use ControlCenter4 on your computer.

a Load your document. (See How to load documents uu page 22.) b Open ControlCenter4 by clicking Start/All Programs/Brother/XXX-XXXX (where XXX-

XXXX is your model name)/ControlCenter4. The ControlCenter4 application will open.

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Chapter 11

c If the ControlCenter4 Mode screen appears, choose the Advanced Mode and then click OK.

d Make sure the machine you want to use is selected from the Model pull-down list. e Set the scanning configuration.

Click Configuration, and then select Button settings, Scan and File.

Page 61

How to scan to a computer (MFC-7240 only)

The configuration dialog box appears. You can change the default settings.

1 Choose PDF (*.pdf) from the File Type pull-down list. 2 You can enter the file name you want to use for the document. 3 You can save the file to the default folder, or choose your preferred folder by clicking the

Browse button.

4 You can choose a scanning resolution from the Resolution pull-down list. 5 You can choose the document size from the pull-down list.

f Click OK.

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Chapter 11

g Click File.

The machine starts the scanning process. The folder where the scanned data is saved will open automatically.

Page 63

How to scan to a computer (MFC-7240 only)

How to change the SCAN key settings for PDF scanning 11

You can change your machine’s SCAN key settings using ControlCenter4 (Windows®).

a Open ControlCenter4 by clicking Start/All Programs/Brother/XXX-XXXX (where XXX-

XXXX is your model name)/ControlCenter4. The ControlCenter4 application will open.

b Make sure the machine you want to use is selected from the Model pull-down list. c Click the Device Settings tab. d Click Device Scan Settings.

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Chapter 11

e Choose the File tab. You can change the default settings.

Browse button.

4 You can choose a scanning resolution from the Resolution pull-down list. 5 You can choose the document size from the pull-down list.

f Click OK.

Page 65

How to scan to a computer (MFC-7240 only)

Note

How to scan a document as a PDF file using the SCAN key 11

a Load your document. (See How to load documents uu page 22.)

b Press (SCAN).

c Press a or b to choose Scan to PC.

Press OK.

d Press a or b to choose File.

Press OK.

e Press Start.

The machine starts the scanning process.

The following scan modes are available: Scan to:

• Image (Scan to PC)

• OCR (Scan to PC)

• E-mail (Scan to PC)

• File (Scan to PC)

Page 66

Note

Routine maintenance A

Replacing the consumable items A

The machine will indicate when it is time to replace the consumable items. (See Replacing the toner cartridge uu page 55 and Replacing the drum unit uu page 62.)

Toner cartridge Drum unit

See Replacing the toner cartridge uu page 55.

Order No. TN-420, TN-450

See Replacing the drum unit uu page 62.

Order No. DR-420

• Go to http://www.brother.com/original/index.html for instructions on how to return your used consumable items to the Brother collection program. If you choose not to return your used consumable, please discard the used consumable according to local regulations, keeping it separate from domestic waste. If you have questions, call your local waste disposal office.

• We recommend placing used consumable items on a piece of paper to prevent accidentally spilling or scattering the material inside.

• If you use paper that is not a direct equivalent for the recommended paper, the life of consumable items and machine parts may be reduced.

• The projected life of the toner cartridge is based on ISO/IEC 19752. Frequency of replacement will vary depending on the complexity of printed pages, percentage of coverage and type of media used.

Page 67

Routine maintenance

Note

Replacing the toner cartridge A

Order Number: For the order numbers of toner cartridges, see Replacing the consumable items uu page 54.

The Standard toner cartridge can print approximately 1,200 pages

toner cartridge can print approximately 2,600

pages

. Actual page count will vary depending on your average type of document. When a toner cartridge is running low, the LCD shows Toner Low.

The toner cartridge that comes supplied with the machine will need to be replaced after approximately 700 pages for FAX-2840 and

MFC-7240; or 1,200 pages for FAX-2940

Approx. cartridge yield is declared in accordance with ISO/IEC 19752.

• It is a good idea to keep a new toner cartridge ready for use when you see the Toner Low warning.

• To ensure high quality printing, we recommend that you use only Genuine Brother Brand toner cartridges. When you want to buy toner cartridges, please call Brother Customer Service.

• (For MFC-7240) If you print graphics, bold text, charts, Web pages with borders, and other types of printouts that consist of more than simple text, the amount of toner used will increase.

• We recommend that you clean the machine when you replace the toner cartridge. See Advanced User’s Guide: Cleaning the machine.

• If you change the print density setting for lighter or darker printing, the amount of toner used will change.

• Wait to unpack the toner cartridge until immediately before you put it into the machine.

. The High Yield

Toner Low A

Toner Low

If the LCD shows Toner Low, buy a new toner cartridge and have it ready before you get a Replace Toner message.

Replace Toner A

When the following message appears on the LCD, you need to replace the toner cartridge:

Replace Toner

The machine will stop printing until you replace the toner cartridge. A new genuine Brother toner cartridge will reset the Replace Toner mode.

To force the machine to continue printing after the LCD shows Replace Toner, set the machine to Continue mode (Menu, 1, 7, and choose Continue). The machine will continue printing until the LCD shows Toner Ended. (For details about the Toner settings, see Advanced User’s Guide: Toner Settings.)

Toner Ended A

When the following message appears on the LCD, you need to replace the toner cartridge:

Toner Ended

The machine stops printing until you replace the toner cartridge with a new one. (See Replacing the toner cartridge uu page 56.)

Page 68

Replacing the toner cartridge A

WARNING

Important

a Open the front cover, and then leave the

machine turned on for 10 minutes for the internal fan to cool the internal parts of the machine that are extremely hot.

HOT SURFACE

After you have just used the machine, some internal parts of the machine will be extremely hot. Wait for the machine to cool down before you touch the internal parts of the machine.

b Take out the drum unit and toner

cartridge assembly.

• We recommend that you place the drum unit and/or the toner cartridge on a clean, flat, level, stable surface with a sheet of disposable paper or cloth underneath it in case you accidentally spill or scatter toner.

• Handle the toner cartridge carefully. If toner scatters on your hands or clothes, immediately wipe or wash it off with cold water.

• To prevent damage to the machine caused by static electricity, DO NOT touch the electrodes shown in the illustration.

Page 69

Routine maintenance

WARNING

c Push down the green lock lever and take

the toner cartridge out of the drum unit.

DO NOT use flammable substances, any type of spray, or an organic solvent/liquid containing alcohol or ammonia to clean the inside or outside of the machine. Doing so could cause a fire. Instead, use only a dry, lint-free cloth. (See Product Safety Guide: To use the product safely.)

Be careful not to inhale toner.

DO NOT put a toner cartridge or a toner cartridge and drum unit assembly into a fire. It could explode, resulting in injuries.

Page 70

Important

To avoid print quality problems, DO NOT

Note

Important

touch the shaded parts shown in the illustrations.

d Unpack the new toner cartridge. Hold

the cartridge level with both hands and gently shake it from side to side several times to spread the toner evenly inside the cartridge.

• Wait to unpack the new toner cartridge until immediately before you put it in the machine. If a toner cartridge is left unpacked for a long time, the toner life will be shortened.

• Be sure to seal up the toner cartridge tightly in a suitable bag so that toner powder does not spill out of the cartridge.

• Go to http://www.brother.com/original/ index.html for instructions on how to return your used consumable items to the Brother collection program. If you choose not to return your used consumable, please discard the used consumable according to local regulations, keeping it separate from domestic waste. If you have questions, call your local waste disposal office.

• If an unpacked drum unit is put in direct sunlight or room light, the unit may be damaged.

• Brother strongly recommends that you DO NOT refill the toner cartridge provided with your machine. We also strongly recommend that you continue to use only Genuine Brother Brand replacement toner cartridges. Use or attempted use of third party toner and/or cartridges in the Brother machine may cause damage to the machine and/or may result in unsatisfactory print quality. In addition, use of third party toner and /or cartridges may trigger incorrect status messages, cause the printer to stop prematurely or otherwise malfunction. Our limited warranty coverage does not apply to any problem that is caused by the use of third-party toner and/or cartridges. To protect your investment and obtain premium performance from the Brother machine, we strongly recommend the use of Genuine Brother Supplies.

Page 71

Routine maintenance

Important

Note

e Pull off the protective cover.

Put the toner cartridge in the drum unit immediately after you have removed the protective cover. To prevent any degradation to the print quality, DO NOT touch the shaded parts shown in the illustration.

f Put the new toner cartridge firmly into

the drum unit until you hear it lock into place. If you put it in properly, the green lock lever will lift automatically.

Make sure that you put in the toner cartridge properly or it may separate from the drum unit.

Page 72

g Clean the corona wire inside the drum

Note

WARNING

unit by gently sliding the green tab from left to right and right to left several times.

Be sure to return the tab to the home position (a) (1). If you do not, printed pages may have a vertical stripe.

h Put the drum unit and toner cartridge

assembly back into the machine. Close the front cover.

After replacing the toner cartridge, DO NOT turn off the machine’s power switch or open the front cover until the LCD clears the Please Wait message and returns to Ready mode.

Cleaning the corona wire A

If you have print quality problems, clean the corona wire as follows:

a Open the front cover, and then leave the

machine turned on for 10 minutes for the internal fan to cool the internal parts of the machine that are extremely hot.

HOT SURFACE

After you have just used the machine, some internal parts of the machine will be extremely hot. Wait for the machine to cool down before you touch the internal parts of the machine.

Page 73

Routine maintenance

Important

Note

b Slowly take out the drum unit and toner

cartridge assembly.

• To prevent damage to the machine caused by static electricity, DO NOT touch the electrodes shown in the illustration.

c Clean the corona wire inside the drum

unit by gently sliding the green tab from left to right and right to left several times.

• We recommend that you place the drum unit and toner cartridge assembly on a clean, flat surface with a sheet of disposable paper or cloth underneath it in case you accidentally spill or scatter toner.

• Handle the toner cartridge carefully. If toner scatters on your hands or clothes, immediately wipe or wash it off with cold water.

Be sure to return the tab to the home position (a) (1). If you do not, printed pages may have a vertical stripe.

Page 74

d Put the drum unit and toner cartridge

Note

assembly back into the machine. Close the front cover.

• Printing with a non-Brother drum unit may reduce not only the print quality but also the quality and life of the machine itself. Warranty coverage does not apply to problems caused by the use of a non-Brother drum unit.

Drum Error A

Drum Error

The corona wire has become dirty. Clean the corona wire in the drum unit. (See Cleaning the corona wire uu page 60.)

If you cleaned the corona wire and Drum Error was not cleared, replace the drum unit with a new one.

Replacing the drum unit A

Order No. DR-420 A new drum unit can print approximately

12,000 Letter or A4 size single-sided pages.

• There are many factors that determine the actual drum life, such as the temperature, humidity, type of paper, type of toner used and so on. Under ideal conditions, the average drum life is estimated at approximately 12,000 pages. The actual number of pages that your drum will print may be significantly less than this estimate. Because we have no control over the many factors that determine the actual drum life, we cannot guarantee a minimum number of pages that will be printed by your drum.

• For best performance, use only genuine Brother toner. The machine should be used only in a clean, dust-free environment with adequate ventilation.

Replace Drum A

Replace Drum

Please replace the drum unit with a new one. We recommend a genuine Brother drum unit be installed at this time.

After replacement, reset the drum counter by following the instructions included with the new drum unit.

Drum Stop A

Drum Stop

We cannot guarantee the print quality. Please replace the drum unit with a new one. We recommend a genuine Brother drum unit be installed at this time.

After replacement, reset the drum counter by following the instructions included with the new drum unit.

Page 75

Routine maintenance

Important

WARNING

Replacing the drum unit A

• While removing the drum unit, handle it carefully because it may contain toner. If toner scatters on your hands or clothes, immediately wipe or wash it off with cold water.

• Every time you replace the drum unit, clean the inside of the machine. (See Advanced User’s Guide: Cleaning the machine.)

• Wait to unpack the new drum unit until immediately before you put it in the machine. Exposure to direct sunlight or room light may damage the drum unit.

a Open the front cover, and then leave the

machine turned on for 10 minutes for the internal fan to cool the internal parts of the machine that are extremely hot.

HOT SURFACE

After you have just used the machine, some internal parts of the machine will be extremely hot. Wait for the machine to cool down before you touch the internal parts of the machine.

b Take out the drum unit and toner

cartridge assembly.

Page 76

Important

• We recommend that you place the drum

WARNING

Important

unit and/or the toner cartridge on a clean, flat, level, stable surface with a sheet of disposable paper or cloth underneath it in case you accidentally spill or scatter toner.

• Handle the toner cartridge carefully. If toner scatters on your hands or clothes, immediately wipe or wash it off with cold water.

• To prevent damage to the machine caused by static electricity, DO NOT touch the electrodes shown in the illustration.

c Push down the green lock lever and take

the toner cartridge out of the drum unit.

DO NOT put a toner cartridge or a toner cartridge and drum unit assembly into a fire. It could explode, resulting in injuries.

Be careful not to inhale toner.

To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations.

Page 77

Routine maintenance

Note

• Be sure to seal up the used drum unit tightly in a bag so that toner powder does not spill out of the unit.

• Go to http://www.brother.com/original/ index.html for instructions on how to return your used consumable items to the Brother collection program. If you choose not to return your used consumable, please discard the used consumable according to local regulations, keeping it separate from domestic waste. If you have questions, call your local waste disposal office.

d Unpack the new drum unit.

e Put the toner cartridge firmly into the

new drum unit until you hear it lock into place. If you put the cartridge in properly, the green lock lever will lift automatically.

Make sure that you put in the toner cartridge properly or it may separate from the drum unit.

f Put the new drum unit and toner

cartridge assembly in the machine.

Resetting the drum counter A

When you replace the drum unit with a new one, you need to reset the drum counter by completing the following steps:

Page 78

a Press Clear.

Note

To confirm you are installing a new drum unit, press 1.

b When the LCD shows Accepted, close

the front cover.

Cleaning the scanner glass A

a Turn off the machine’s power switch.

Unplug the telephone line cord first, disconnect all cables, and then unplug the power cord from the AC power outlet.

(For FAX-2840 and MFC-7240) To prevent you from losing any important messages, see Transferring your faxes or Fax Journal report uu page 74.

b Lift the control panel cover (1). Carefully

remove dirt from the glass strip (2) and the white bar (3) above it with a soft lintfree cloth moistened with water.

c Close the control panel cover.

In addition to cleaning the glass strip with a soft lint-free cloth moistened with water, run your finger tip over the glass to see if you can feel anything on it. If you feel dirt or debris, clean the glass again concentrating on that area. You may need to repeat the cleaning process three or four times. To test, make a copy after each cleaning.

d Plug the machine’s power cord back into

the AC power outlet first, connect all cables, and then plug in the telephone line cord. Turn on the machine’s power switch.

Page 79

If you think there is a problem with your machine, check each of the items below first and follow the troubleshooting tips.

You can correct most problems by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.Visit us at

http://solutions.brother.com/.

Troubleshooting B

Identifying your problem B

First, check the following:

 The machine’s power cord is connected properly and the machine’s power switch is turned on.

If the machine does not turn on after connecting the power cord, see Other difficulties uu page 90.

 All of the protective parts have been removed.  Paper is inserted properly in the paper tray.  (For MFC-7240)

The interface cables are securely connected to the machine and the computer.

 LCD Messages

(See Error and maintenance messages uu page 69.)

If you did not solve your problem with the above checks, identify your problem and then go to the page suggested below.

Paper handling and Printing problems:

 Printing difficulties (For MFC-7240) uu page 88  Paper handling difficulties uu page 89  Printing received faxes uu page 84

Telephone and Fax problems:

 Telephone line or connections uu page 85  Handling incoming calls uu page 87  Receiving Faxes uu page 85  Sending faxes uu page 87

Copying problems:

 Copying difficulties uu page 88

Page 80

Scanning problems (For MFC-7240):

 Scanning difficulties (For MFC-7240) uu page 89

Software problems (For MFC-7240):

 Software difficulties (For MFC-7240) uu page 89

Page 81

Troubleshooting

Error and maintenance messages B

As with any sophisticated office product, errors may occur and consumable items may need to be replaced. If this happens, your machine identifies the error or required routine maintenance and shows the appropriate message. The most common error and maintenance messages are shown below.

You can correct most errors and perform routine maintenance by yourself. If you need more help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips:

Visit us at http://solutions.brother.com/

Error Message Cause Action

Cartridge Error The toner cartridge is not installed

properly.

Comm.Error Poor telephone line quality

caused a communication error.

Connection Fail You tried to poll a fax machine

that is not in Polled Waiting mode.

Cooling Down

Wait for a while

Cover is Open The front cover is not completely

Cover is Open The Control panel cover is not

Cover is Open The Control panel cover was

The temperature of the drum unit or toner cartridge is too hot. The machine will pause its current print job and go into cooling down mode. During the cooling down mode, you will hear the cooling fan running while the LCD shows

Cooling Down, and Wait for a while.

closed.

completely closed.

open when you loaded a document.

Pull out the drum unit and remove the toner cartridge, then re-install the toner cartridge in the drum unit.

Send the fax again or connect the machine to another telephone line. If the problem continues, call the telephone company and ask them to check your telephone line.

Check the other fax machine’s polling setup.

Make sure that you can hear the fan in the machine spinning and that the exhaust outlet is not blocked by something.

If the fan is spinning, remove any obstacles that surround the exhaust outlet, and then leave the machine turned on but do not use it for several minutes.

(For FAX-2840 and MFC-7240) See Transferring your faxes or Fax Journal report uu page 74 before disconnecting the machine so you will not lose any important messages. Then, turn the power switch off, wait a few seconds, and then turn it on again. Leave the machine for 15 minutes with the power on.

(For FAX-2940) Turn the power switch off, wait a few seconds, and then turn it on again. Leave the machine for 15 minutes with the power on.

Close the front cover of the machine.

Close the Control panel cover of the machine.

Close the Control panel cover of the machine, then press Stop/Exit.

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Error Message Cause Action

Cover is Open The fuser cover is not completely

closed or paper was jammed in the back of the machine when you turned on the power.

Disconnected The other person or other

person’s fax machine stopped the call.

Document Jam The document was not inserted

or fed properly, or the document scanned from the ADF was too long.

DR Mode in Use The machine is set to Distinctive

Ring mode. You cannot change the Receive Mode from Manual to another mode.

Drum Error The corona wire on the drum unit

needs to be cleaned.

Drum Stop It is time to replace the drum unit. Replace the drum unit. (See Replacing the

EL Error The machine has a mechanical

problem.

Fuser Error The temperature of the fuser unit

does not rise to a specified temperature within the specified time.

The fuser unit is too hot.

 Close the fuser cover of the machine.  Make sure paper is not jammed inside

the back of the machine, and then close the fuser cover and press Start.

Try to send or receive again.

See Document was not inserted or fed

properly, or was too long uu page 75 or Using the automatic document feeder (ADF)

uu page 22. Set Distinctive Ring to Off. (See Distinctive

Ring uu page 34.)

Clean the corona wire on the drum unit. (See Cleaning the corona wire uu page 60.)

drum unit uu page 62.) Open the front cover and close it again.

(For FAX-2840 and MFC-7240 ) Received fax messages still in memory will be lost when the machine is turned off. See

Transferring your faxes or Fax Journal report uu page 74 before disconnecting the

machine so you will not lose any important messages. Then, turn the power switch off, wait a few seconds, and then turn it on again. Leave the machine for 15 minutes with the power on.

(For FAX-2940) Turn the power switch off, wait a few seconds, and then turn it on again. Leave the machine for 15 minutes with the power on.

Page 83

Error Message Cause Action

Init Unable XX The machine has a mechanical

problem.

Jam Inside The paper is jammed inside the

machine.

Jam Rear The paper is jammed in the back

of the machine.

Jam Tray The paper is jammed in the paper

tray of the machine.

Manual Feed Manual was selected as the

paper source when there was no paper in the manual feed slot.

No Paper The machine is out of paper or

paper is not properly loaded in the paper tray.

No Response/Busy The number you dialed does not

answer or is busy.

No Toner The toner cartridge is not installed

correctly.

 (For FAX-2840 and MFC-7240 )

Received fax messages still in memory will be lost when the machine is turned off. See Transferring your faxes or Fax Journal report uu page 74 before disconnecting the machine so you will not lose any important messages. Then, turn the power switch off, wait a few seconds, and then turn it on again. Leave the machine for 15 minutes with the power on.

(For FAX-2940) Turn the power switch off, wait a few seconds, and then turn it on again. Leave the machine for 15 minutes with the power on.

 If the problem continues, call Brother

Customer Service.

(See Paper is jammed inside the machine uu page 79.)

(See Paper is jammed at the back of the machine uu page 76.)

(See Paper is jammed in the standard paper tray uu page 75.)

Place a sheet of paper in the manual feed slot. (See Loading paper in the manual feed slot uu page 11.)

Do one of the following:

 Refill the paper in the paper tray and

press Start.

 Remove the paper and load it again.

Then press Start.

 If the problem is not resolved, the paper

pick-up roller may need to be cleaned. Clean the paper pick-up roller. (See Advanced User’s Guide: Cleaning the paper pick-up rollers.)

Verify the number and try again.

Pull out the drum unit. Take out the toner cartridge and then put it back into the drum unit.

Troubleshooting

Page 84

Error Message Cause Action Out of Memory The machine’s memory is full. Fax sending or copy operation in

process

Do one of the following:

 Press Start to send or copy the scanned

pages.

 Press Stop/Exit and wait until the other

operations in progress finish, and then try again.

 Clear the faxes from the memory.

Print the faxes that are stored in the memory to restore the memory to 100%. Then turn off Fax Storage to avoid storing more faxes in the memory. (See Advanced User’s Guide: Printing a fax from the memory and Fax Storage.)

Print operation in process

Do one of the following:

 Reduce the print resolution. (See

Software User’s Guide: Basic tab)

 Clear the faxes from the memory. (See

the above explanation.)

Print Unable XX The machine has a mechanical

problem.

Replace Drum It is time to replace the drum unit. Replace the drum unit.

The drum unit counter was not reset when a new drum was installed.

Do one of the following:

 (For FAX-2840 and MFC-7240)

See Transferring your faxes or Fax Journal report uu page 74 before

disconnecting the machine so you will not lose any important messages. Then, turn the power switch off, wait a few seconds, and then turn it on again. Leave the machine for 15 minutes with the power on.

(For FAX-2940) Turn the power switch off, wait a few seconds, and then turn it on again. Leave the machine for 15 minutes with the power on.

 If the problem continues, call Brother

Customer Service.

(See Replacing the drum unit uu page 62.) Reset the drum unit counter. (See Resetting the drum counter

uu page 65.)

Page 85

Error Message Cause Action

Replace Toner The toner cartridge is at the end

of its life. The machine will stop printing until you replace the toner cartridge.

While memory is available, faxes will be stored in the memory.

Scan Unable XX The machine has a mechanical

problem.

Size mismatch The paper in the tray is not a

correct size.

Toner Ended It is time to replace the toner

cartridge. While memory is available, faxes

will be stored in the memory.

Toner Low If the LCD shows Toner Low you

can still print; however, the machine is telling you that the toner cartridge is near the end of its life.

If you have set the Toner setting to Stop, replace the toner cartridge with a new and unused original Brother toner cartridge. This will reset the Replace Toner mode. (See Replacing the toner cartridge uu page 55.)

If you have set the Toner setting to Continue, the machine will continue to print data until the LCD shows Toner Ended. For how to operate the machine in Continue mode, see Advanced User’s Guide: Toner Settings.

 (For FAX-2840 and MFC-7240)

See Transferring your faxes or Fax Journal report uu page 74 before

(For FAX-2940) Turn the power switch off, wait a few seconds, and then turn it on again. Leave the machine for 15 minutes with the power on.

 If the problem continues, call Brother

Customer Service.

Load an appropriate size of paper in the tray, and re-set the “Paper Size” (Menu, 1, 2, 2). (See Paper Size uu page 16.)

Replace the toner cartridge with a new one. (See Replacing the toner cartridge uu page 55.)

Order a new toner cartridge now so a replacement toner cartridge will be available when the LCD shows Replace Toner or Toner Ended.

Troubleshooting

Page 86

Transferring your faxes or

Note

Fax Journal report B

If the LCD shows:

 Init Unable XX

 Print Unable XX

 Scan Unable XX

(For FAX-2840 and MFC-7240) If it is necessary to disconnect the machine from the AC power outlet, we recommend transferring your faxes to another fax machine or to your PC (MFC-7240 only) before you unplug the machine. (See Transferring faxes to another fax machine

uu page 74 or Transferring faxes to your PC (For MFC-7240) uu page 74.)

You can also transfer the Fax Journal report to see if there are any faxes you need to transfer. (See Transferring Fax Journal report to another fax machine uu page 74.)

If there is an error message on the machine’s LCD, after the faxes have been transferred, disconnect the machine from the power source for several minutes, and then reconnect it.

Transferring faxes to another fax machine

If you have not set up your Station ID, you cannot enter fax transfer mode. (See Quick Setup Guide: Set your Station ID.)

a Press Menu, 9, 0, 1. b Do one of the following:

 If the LCD shows No Data, there are

no faxes left in the machine’s memory. Press Stop/Exit.

 Enter the fax number to which faxes

will be forwarded. Press Start.

Transferring faxes to your PC (For MFC-7240)

You can transfer the faxes from your machine’s memory to your PC.

a Make sure that you have installed

MFL-Pro Suite on your PC, and then turn on PC-Fax Receiving on the PC. (For details about PC-Fax Receive, see Software User’s Guide: PC-FAX receiving.)

b Make sure that you have set PC Fax

Receive on the machine. (See PC-Fax

Receive (For Windows

uu page 31.) If faxes are in the machine’s memory when you set up PC-Fax Receive, the LCD will ask if you want to transfer the faxes to your PC.

c Do one of the following:

 To transfer all faxes to your PC,

press 1. You will be asked if you want a backup print.

 To exit and leave the faxes in the

memory, press 2.

d Press Stop/Exit.

Transferring Fax Journal report to another fax machine

If you have not set up your Station ID, you cannot enter fax transfer mode. (See Quick Setup Guide: Set your Station ID.)

a Press Menu, 9, 0, 2. b Enter the fax number to which the Fax

Journal report will be forwarded.

c Press Start.

only)

Page 87

Troubleshooting

Document Jams B

Document was not inserted or fed properly, or was too long B

a Open the control panel cover.

b Carefully pull the jammed document

toward the front of the machine.

Paper Jams B

Always remove all paper from the paper tray and straighten the stack when you add new paper. This helps prevent multiple sheets of paper from feeding through the machine at the same time and prevents paper jams.

Paper is jammed in the standard paper tray B

If the LCD shows Jam Tray, follow these steps:

a Pull the paper tray completely out of the

machine.

c Close the control panel cover. d Press Stop/Exit.

Page 88

b Use both hands to slowly pull out the

Note

jammed paper.

Pulling out the jammed paper downwards allows you to remove the paper more easily.

c Make sure the paper is below the

maximum paper mark (b b b) (1) of the paper tray. While pressing the green paper-guide release lever, slide the paper guides to fit the paper size. Make sure that the guides are firmly in the slots. (See Loading paper in the standard paper tray uu page 9.)

d Put the paper tray firmly back in the

machine.

Paper is jammed at the back of the machine B

If the LCD shows Jam Rear, a paper jam occurred behind the back cover. Follow these steps:

a Open the front cover, and then leave the

machine turned on for 10 minutes for the internal fan to cool the internal parts of the machine that are extremely hot.

Page 89

WARNING

HOT SURFACE

After you have just used the machine, some internal parts of the machine will be extremely hot. Wait for the machine to cool down before you touch the internal parts of the machine.

Troubleshooting

b Slowly take out the drum unit and toner

cartridge assembly. The jammed paper may be pulled out with the drum unit and toner cartridge assembly, or this may release the paper so you can pull it out from inside of the machine.

Page 90

Important

• We recommend that you place the drum

unit and the toner cartridge on a clean, flat surface with a sheet of disposable paper or cloth underneath it in case you accidentally spill or scatter toner.

• Handle the toner cartridge carefully. If toner scatters on your hands or clothes, immediately wipe or wash it off with cold water.

• To prevent damage to the machine caused by static electricity, DO NOT touch the electrodes shown in the illustration.

c Open the back cover (face-up output

tray).

d Pull down the tabs at the left and right

hand sides to open the fuser cover (1).

Page 91

Troubleshooting

WARNING

e Using both hands, gently pull the

jammed paper out of the fuser unit.

f Close the fuser cover and the back

cover (face-up output tray).

g Put the drum unit and toner cartridge

assembly back into the machine.

Paper is jammed inside the machine B

If the LCD shows Jam Inside, follow these steps:

a Open the front cover, and then leave the

machine turned on for 10 minutes for the internal fan to cool the internal parts of the machine that are extremely hot.

HOT SURFACE

After you have just used the machine, some internal parts of the machine will be extremely hot. Wait for the machine to cool down before you touch the internal parts of the machine.

h Close the front cover. If the machine

does not start printing automatically, press Start.

Page 92

Important

b Slowly take out the drum unit and toner

cartridge assembly. The jammed paper may be pulled out with the drum unit and toner cartridge assembly, or this may release the paper so you can pull it out from inside of the machine.

• We recommend that you put the drum unit and toner cartridge assembly on a piece of disposable paper or cloth in case you accidentally spill or scatter toner.

• Handle the toner cartridge carefully. If toner scatters on your hands or clothes, immediately wipe or wash it off with cold water.

Page 93

• To prevent damage to the machine from

Important

static electricity, DO NOT touch the electrodes shown in the illustration.

c Push down the green lock lever and take

the toner cartridge out of the drum unit. Clear the jammed paper if there is any inside the drum unit.

Troubleshooting

To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations.

Page 94

d Put the toner cartridge back into the

Note

drum unit until you hear it lock into place. If you put the cartridge properly, the green lock lever will lift automatically.

e If you could not pull the jammed paper

out of the inside of the machine, take the paper tray completely out of the machine.

f Pull the jammed paper out of the paper

tray opening.

Pulling the jammed paper downward allows you to remove the paper easier.

g Put the paper tray back in the machine.

Page 95

h Put the drum unit and toner cartridge

Note

assembly back in the machine.

i Close the front cover of the machine. If

the machine does not start printing automatically, press Start.

Troubleshooting

(MFC-7240 only) If you turn off the machine while the LCD shows Jam Inside, the machine will print incomplete data from your computer.

Page 96

If you are having difficulty with your machine B

Important

• For technical help, you must call the country where you bought the machine. Calls must be made from within that country.

• If you think there is a problem with your machine, check the chart below and follow the troubleshooting tips. You can solve most problems by yourself.

• If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com/

• If you think there is a problem with the way your faxes look, make a copy first. If the copy looks good, the problem may not be your machine. Check the chart below and follow the troubleshooting tips.

• Using non-Brother supplies may affect the print quality, hardware performance, and machine reliability.

Printing received faxes

Difficulties Suggestions

 Condensed print

 Horizontal streaks

 Top and bottom sentences are

cut off

 Missing lines

Poor print quality See Improving the print quality uu page 92. Vertical black lines when receiving The corona wire for printing may be dirty. Clean the corona wire on the drum unit.

Received faxes appear as split or blank pages.

Usually this is caused by a poor telephone connection. If your copy looks good, you probably had a bad connection, with static or interference on the telephone line. Ask the other party to send the fax again.

(See Cleaning the corona wire uu page 60.) The sender’s scanner may be dirty. Ask the sender to make a copy to see if the

problem is with the sending machine. Try receiving from another fax machine. If the problem continues, call Brother Customer Service at:

1-877-BROTHER (1-877-276-8437) (in USA) or 1-877-BROTHER (in Canada).

If the received faxes are divided and printed on two pages or if you get an extra blank page, your paper size setting may not be correct for the paper you are using. (See Paper Size uu page 16.)

Turn on Auto Reduction. (See Advanced User’s Guide: Printing a reduced incoming fax.)

Page 97

Troubleshooting

Telephone line or connections

Difficulties Suggestions

Dialing does not work. Check for a dial tone.

Change Tone/Pulse setting. (See Quick Setup Guide.) (Canada only) Check all line cord connections. Check that the machine is plugged in and switched on. Send a manual fax by pressing Hook/Hold and dialing the number. Wait to hear

fax receiving tones before pressing Start.

The machine does not answer when called.

Make sure the machine is in the correct receive mode for your setup. (See Receive Modes settings uu page 29.) Check for a dial tone. If possible, call your machine to hear it answer. If there is still no answer, check the telephone line cord connection. If you do not hear ringing when you call your machine, ask your telephone company to check the line.

Receiving Faxes

Difficulties Suggestions

Cannot receive a fax. Make sure your machine has a dial tone by pressing the Hook/Hold key. If you

hear static or interference on your fax line, please contact your local telephone company.

Check all line cord connections. Make sure the telephone line cord is plugged into the telephone wall jack and the LINE jack of the machine. If you subscribe to DSL or VoIP services, please contact your service provider for connection instructions.

Make sure the machine is in the correct Receive Mode. This is determined by the external devices and telephone subscriber services you have on the same line as the Brother machine. (See Receive Modes settings uu page 29.)

If you have a dedicated fax line and want your Brother machine to automatically answer all incoming faxes, you should select Fax Only mode.

If your Brother machine shares a line with an external answering machine, you should select the External TAD mode. In External TAD mode, your Brother machine will automatically receive incoming faxes and voice callers will be able to leave a message on your answering machine.

If your Brother machine shares the line with a Voice Mail subscriber service, please see Voice Mail uu page 33.

If your Brother machine is on a line with the Distinctive Ring subscriber service, please see Distinctive Ring uu page 34.

If your Brother machine shares a line with other telephones and you want it to automatically answer all incoming faxes, you should select the Fax/Tel mode. In Fax/Tel mode, your Brother machine will automatically receive faxes and produce a pseudo/double-ring to alert you to answer voice calls.

If you do not want your Brother machine to automatically answer any incoming faxes, you should select the Manual mode. In Manual mode, you must answer every incoming call and activate the machine to receive faxes.

Page 98

Receiving Faxes (continued)

Difficulties Suggestions

Cannot receive a fax.

(continued)

Another device or service at your location may be answering the call before your Brother machine answers. To test this, lower the ring delay setting:

 If the answer mode is set to Fax Only or Fax/Tel, reduce the ring delay to

1 ring. (See Ring Delay uu page 29.)

 If the answer mode is set to External TAD, reduce the number of rings

programmed on your answering machine to 2.

 If the answer mode is set to Manual, DO NOT adjust the ring delay setting.

Have someone send you a test fax:

 If you received the test fax successfully, your machine is operating properly.

Remember to reset your ring delay or answering machine setting back to your original setting. If receiving problems recur after resetting the ring delay, then a person, device, or subscriber service is answering the fax call before the machine has a chance to answer.

 If you were not able to receive the fax, then another device or subscriber

service may be interfering with your fax reception or there may be a problem with your fax line.

If you are using a telephone answering machine (External TAD mode) on the same line as the Brother machine, make sure your answering machine is set up correctly. (See Connecting an external TAD (telephone answering device) uu page 37.)

1 Plug the telephone line cord directly from the wall telephone jack to your

Brother machine’s LINE jack.

2 Remove the protective cap from your Brother machine’s EXT jack, and then

plug the telephone line cord from your answering machine into the EXT jack.

3 Set your answering machine to answer within 4 rings.

If you are having problems receiving faxes or voice messages, set your answering machine to answer within 2 or 3 rings.

4 Record the outgoing message on your answering machine.

 Record five seconds of silence at the beginning of your outgoing

message.

 Limit your speaking to 20 seconds.

 End your outgoing message with your Fax Receive Code for people

sending manual faxes. For example: “After the beep, leave a message or press l51 and Start to send a fax.”

5 Set your answering machine to answer calls.

6 Set your Brother machine’s Receive Mode to External TAD. (See Receive

Modes settings uu page 29.)

Make sure your Brother machine’s Easy Receive feature is turned On. Easy Receive is a feature that allows you to receive a fax even if you have answered the call on an external or extension telephone. (See Easy Receive uu page 30.)

If you often get transmission errors due to possible interference on the telephone line, try changing the Compatibility setting to Basic(for VoIP). (See Telephone line interference/ VoIP uu page 91.)

Page 99

Troubleshooting

Sending faxes

Difficulties Suggestions

Poor sending quality. Try changing your resolution to Fine or S.Fine. Make a copy to check your

machine’s scanner operation. If the copy quality is not good, clean the scanner. (See Advanced User’s Guide: Cleaning the machine.)

Transmission Verification Report says RESULT:NG.

Sent faxes are blank. Make sure you are loading the document properly. (See Loading documents

Vertical black lines when sending. Black vertical lines on faxes you send are typically caused by dirt or correction fluid

There is probably temporary noise or static on the line. Try sending the fax again. (MFC-7240 only) If you are sending a PC-Fax message and get RESULT:NG on the Transmission Verification Report, your machine may be out of memory. To free up extra memory, you can turn off fax storage (see Advanced User’s Guide: Changing Remote Fax Options), print fax messages in memory (see Advanced User’s Guide: Printing a fax from the memory) or cancel a delayed fax or polling job (see Advanced User’s Guide: Checking and canceling waiting jobs). If the problem continues, ask the telephone company to check your telephone line.

If you often get transmission errors due to possible interference on the telephone line, try changing the Compatibility setting to Basic(for VoIP). (See

Telephone line interference/ VoIP uu page 91.)

uu page 22.)

on the glass strip. (See Advanced User’s Guide: Cleaning the machine .)

Handling incoming calls

Difficulties Suggestions

The machine ‘hears’ a voice as a CNG tone.

Sending a fax call to the machine. If you answered on an external or extension telephone, press your Fax Receive

Custom features on a single line. If you have Call Waiting, Call Waiting/Caller ID, Caller ID, RingMaster, Voice Mail,

If Easy Receive is set to On, your machine is more sensitive to sounds. It may mistakenly interpret certain voices or music on the line as a fax machine calling and respond with fax receiving tones. Deactivate the machine by pressing

Stop/Exit. Try avoiding this problem by turning Easy Receive to Off. (See Easy Receive uu page 30.)

Code (default setting is l51). When your machine answers, hang up.

an answering machine, an alarm system or other custom feature on a single telephone line with your machine, it may create a problem sending or receiving faxes.

For Example: If you subscribe to Call Waiting or some other custom service and its signal comes through the line while your machine is sending or receiving a fax, the signal can temporarily interrupt or disrupt the faxes. Brother’s ECM feature should help overcome this problem. This condition is related to the telephone system industry and is common to all devices that send and receive information on a single, shared line with custom features. If avoiding a slight interruption is crucial to your business, a separate line with no custom features is recommended.

Menu access difficulties

Difficulties Suggestions

The machine beeps when you try to access the Setup Receive and Setup Send menus.

If FAX is not illuminated, press it to turn on FAX mode. The Setup Receive settings (Menu, 2, 1) and Setup Send settings (Menu, 2, 2) are available

only when the machine is in FAX mode.

Page 100

Copying difficulties

Difficulties Suggestions

Cannot make a copy.

Vertical black line appears in copies.

Copies are blank. Make sure you are loading the document properly. (See Using the automatic

Make sure that COPY is illuminated. (See How to copy uu page 45.)

Black vertical lines on copies are typically caused by dirt or correction fluid on the glass strip, or the corona wire is dirty. (See Cleaning the scanner glass

uu page 66 and Cleaning the corona wire uu page 60.)

document feeder (ADF) uu page 22.)

Printing difficulties (For MFC-7240)

Difficulties Suggestions

No printout.  Check that the machine is plugged in and the power switch is turned on.

 Check that the toner cartridge and drum unit are installed properly. (See

Replacing the drum unit uu page 62.)

 Check the interface cable connection on both the machine and your computer.

(See Quick Setup Guide.)

 Check that the correct printer driver has been installed and chosen.

 Check to see if the LCD is showing an error message. (See Error and

maintenance messages uu page 69.)

 Check that the machine is online:

(Windows®7) Click the Start button and Devices and Printers. Right-click Brother MFC-XXXX Printer and click See what’s printing. Click Printer in

the menu bar. Make sure that Use Printer Offline is unchecked. (Windows Vista®) Click the Start button, Control Panel, Hardware and

Sound, and then Printers. Right-click Brother MFC-XXXX Printer. Make sure that Use Printer Offline is unchecked.

(Windows®XP) Click the Start button and choose Printers and Faxes. Right

-click Brother MFC-XXXX Printer. Make sure that Use Printer Offline

is unchecked.

The machine prints unexpectedly or it prints garbage.

The machine prints the first couple of pages correctly, then some pages have text missing.

The headers or footers appear when the document displays on the screen but they do not show up when it is printed.

 Press Stop/Exit to cancel print jobs.

 Check the settings in your application to make sure it is set up to work with

your machine.

 Pull out the paper tray and wait until the machine stops printing. Then turn off

the machine’s power switch and disconnect from the power for several minutes. The faxes stored in the machine memory will be deleted. See Transferring your faxes or Fax Journal report uu page 74 before disconnecting the machine so you will not lose any important messages.

 Check the settings in your application to make sure that it is set up to work with

your machine.

 Your computer is not recognizing the machine’s input buffer’s full signal. Make

sure that you connected the interface cable correctly. (See Quick Setup Guide.)

There is an unprintable area on the top and bottom of the page. Adjust the top and bottom margins in your document to allow for this. (See Unscannable and unprintable areas uu page 15.)