Brother IntelliFAX 1270e User Manual

OWNER'S MANUAL

FAX-1270e

If You Need to Call Customer Service

Please complete the following information for future reference:

Model: FAX-1270e

Serial Number:*

Date of Purchase:

Place of Purchase:

* The serial number is on the rear of the unit. Retain

this OWNER’S MANUAL with your sales receipt as a permanent record of your purchase, in the event of a theft, fire or warranty service.

Brother Numbers

IMPORTANT NOTE:

For technical and operational assistance , you must call the country where you purchased the fax machine. Calls must be made from within that country .

Brother fax-back system (USA Only)

Brother Customer Service has installed an easy-to-use fax-back system, so you can get instant answers to common technical questions and product information for all Brother products. This system is available 24 hours a day, 7 days a week. You can use the system to send faxes to any fax machine, not just the one from which you are calling.

If you can’t resolve difficulty with your fax machine using this manual, call our fax-back system, and follow the voice prompts to receive faxed instructions about using the system, and an index of fax-back subjects.

In USA:

The Brother fax-back system number has been preprogrammed on One Touch key 1 .

1-800-521-2846

Frequently Asked Questions (FAQs)

You can find more information about Brother products on the World Wide Web. From product specification sheets to Frequently Asked Questions (FAQs), it is all there. Visit us at:

http://www.brother.com

For Customer Service

In USA:

In Canada:

Dealers/Service Centers (For USA Only)

For the name of a Brother authorized dealer or service center, call 1-800-284-4357.

Service Centers (For Canada Only)

For service center addresses in Canada, call 1-877-BROTHER.

1-800-284-4329 (voice) 1-908-575-8790 (fax) 1-800-284-3238 (TTY service for the hearing-impaired)

1-877-BROTHER (voice) (514) 685-4898 (fax) (514) 685-6464 (voice) (

In Montreal

)

BROTHER NUMBERS

Ordering Accessories and Supplies

IMPORTANT NOTE:

For technical and operational assistance , you must call the country where you purchased the fax machine. Calls must be made from within that country .

For the best quality results use only genuine Brother accessories, available at most Brother retailers. If you cannot find the accessory you need and you have a Visa, MasterCard, Discover or American Express credit card, you can order accessories directly from Brother:

In USA:

In Canada: 1-877-BROTHER (voice)

1-888-879-3232 (voice) 1-800-947-1445 (fax)

DESCRIPTION

Thermal Print Cartridge PC201 2-PK Refill Rolls PC202RF 4-PK Refill Rolls PC204RF Telephone Line Cord LG3077001 Telephone Handset UF6857010 Handset Curled Cord UL8019014 Paper Wire Extension UL6856000 Document Support UF8048004 Paper Support UF8247004 Owner’s Manual LE5845001 Surge Protection Device with Telephone

Line Protection (2 outlets) Surge Protection Device with Telephone

Line Protection (8 outlets)

QPD 120

FX 120

ITEM

ORDERING ACCESSORIES AND SUPPLIES

Notice – Disclaimer of Warranties

(For USA and Canada)

BROTHER’S LICENSOR(S), AND THEIR DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS (COLLECTIVELY BROTHER’S LICENSOR) MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, REGARDING THE SOFTWARE. BROTHER’S LICENSOR(S) DOES NOT WARRANT, GUARANTEE OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE SOFTWARE IN TERMS OF ITS CORRECTNESS, ACCURACY, RELIABILITY, CURRENTNESS OR OTHERWISE. THE ENTIRE RISK AS TO THE RESULTS AND PERFORMANCE OF THE SOFTWARE IS ASSUMED BY YOU. THE EXCLUSION OF IMPLIED WARRANTIES IS NOT PERMITTED BY SOME STATES IN THE USA AND SOME PROVINCES IN CANADA. THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.

IN NO EVENT WILL BROTHER’S LICENSOR(S) BE LIABLE TO YOU FOR ANY CONSEQUENTIAL, INCIDENTAL OR INDIRECT DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, AND THE LIKE) ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE EVEN IF BROTHER’S LICENSOR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. BECAUSE SOME STATES IN THE USA AND SOME PROVINCES IN CANADA DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IN ANY EVENT BROTHER’S LICENSOR’S LIABILITY TO YOU FOR ACTUAL DAMAGES FROM ANY CAUSE WHATSOEVER, AND REGARDLESS OF THE FORM OF THE ACTION (WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR OTHERWISE), WILL BE LIMITED TO $50.

Compilation and Publication Notice

Under the supervision of Brother Industries, Ltd., this manual has been compiled and published, covering the latest product descriptions and specifications.

The contents of this manual and the specifications of this product are subject to change without notice.

Brother reserves the right to make changes without notice in the specifications and materials contained herein and shall not be responsible for any damages (including consequential) caused by reliance on the materials presented, including but not limited to typographical and other errors relating to the publication.

Trademarks

The Brother logo is a registered trademark of Brother Industries, Ltd. Brother is a registered trademark of Brother Industries, Ltd. IBM, IBM PC, MWAVE and IBM Aptiva are registered trademarks of International

Business Machines Corporation. Microsoft, MS-DOS, Windows and Windows NT are registered trademarks of

Microsoft in the U.S. and other countries.

All other terms and brand and product names mentioned in this manual are registered trademarks of their respective companies.

NOTICE – DISCLAIMER OF WARRANTIES

iii

BROTHER ONE YEAR LIMITED WARRANTY and EXCHANGE SERVICE

(For USA Only)

This warranty gives you certain rights and you may also have other rights that may vary from state to state.

This warranty is given only to the first enduse purchaser of the accompanying product (referred to in this warranty as “this Product”).

What is covered: Brother warrants to you

for the Warranty Period that there are no defects in the materials, workmanship or Year 2000 compliance of this Product. The “Warranty Period” is 1 year from the date you purchased this product. The “Warranty Period” for consumable items, such as Print Heads, Toner, Drums, Ink Cartridges, Print Cartridges, Refill Ribbons, Therma PLUS Paper and Thermal Paper, etc. is 90 days from the date of purchase, or the rated life of the Consumable item, whichever is shorter.

What is NOT covered: Warranty WILL BE

VOID by Brother for repairs or replacements made necessary due to the following: (1) If the Product was not purchased from an authorized Brother reseller within the United States, (2) The Product has been serviced or modified by anyone other than an Authorized Service Representative of Brother, (3) The serial number has been modified, defaced or removed from this Product, (4) Non-Brother

brand or non-Brother approved parts, supplies, power supplies or other accessories have been used with this Product, (5) Any damage caused by accident, neglect, abuse or misuse or, the recommended monthly volume has been exceeded, (6) Damages caused as a result of modification, alteration or repairs performed by anyone other than a Brother Authorized Service Representative. (7) NOT COVERED UNDER WARRANTY ARE: Consumable items, for example (including, but not limited to): ribbons, ink or toner cartridges, toner drum units, print heads, cleaning and/or instances where no defects in material or workmanship are found in the Product, etc. (8) Damage caused by improper connection and/ or disconnection of the Product; failure of the operator to follow operational instructions, improper set up of the Product.

What to do if you think your Product is defective:

Call our Customer Service Hotline at 1-800-284-4329, or if you suspect a defect in materials or workmanship in this Product, you can report it to a Brother Authorized Service Center. During the Warranty Period, supply Brother’s representative with a copy of your

dated bill of sale showing that this Product was purchased within the United States.

For the name of your Brother Authorized Service Center, call 1-800-521-2846. After contacting the Brother Authorized Service Center, you may be required to deliver or send the Product properly packaged, freight prepaid, to the Authorized Service Center together with a photocopy of your bill of sale.

What Brother will do: Brother (or its

Authorized Service Center) will evaluate your report of a possible defect to determine whether a defect exists, and if it does exist, Brother (or its Authorized Service Center) will repair or (at Brother’s option) replace the Product with a product that performs the same functions and performs as well as the original Product. Brother reserves the right to supply refurbished or remanufactured replacement parts provided that the replacement parts conform to the manufacturer’s specifications for new products. The repaired or replacement product will be returned to you at no cost.

Exchange Service:

When an exchange is authorized, Brother will exchange of your non working Product with a refurbished or remanufactured product that conforms to the manufacturer’s specifications for new products. The refurbished or remanufactured Product you receive will be covered by the balance of the limited warranty period remaining on the original Product, plus an additional thirty (30) days. You will keep the replacement Product that is sent to you and must return (or be billed up to the cost of a new product) your original non working product, which shall become the property of Brother. You must call Brother Customer Service and if the representative cannot correct the product’s malfunction over the telephone and you elect the exchange service, you must provide information pertaining to this Product and you must also provide a valid major credit card number. Your credit card will be charged up to the cost of a new Product if: (i) you do not return your original Product to Brother within five (5) business days; (ii) the malfunctions of your original Product are not covered by the limited warranty; (iii) the proper packaging instructions are not followed and has caused damage to the product; or (iv) the warranty period on your

has not been sufficiently validated with a copy of the proof of purchase (bill of sale).

original Product has expired or

FAX LIMITED WARRANTY

BROTHER ONE YEAR LIMITED WARRANTY and EXCHANGE SERVICE

(For USA Only)

The Brother Customer Service Representative will ship the exchange Product via next business day delivery courier service, with return instructions and prepaid return air bill.

Follow the return instructions. You must return the original Product in the same shipping carton in which the exchanged Product was received and include a copy of proof of purchase (bill of sale). Retain your original accessory items and a copy of the return air bill, signed by the courier.

Limitations:

Repair or replacement as described above is your sole and exclusive (that is, your only) remedy if this Product is defective. Brother is not responsible for damage to or loss of any equipment, media, programs or data related to the use of this Product. Except for that repair or replacement,

liable for any direct, indirect, incidental or consequential damages or specific relief. Because some states do not allow the exclusion or limitation of consequential or incidental damages, the above limitation may not apply to you.

THIS WARRANTY IS GIVEN IN LIEU OF ALL OTHER WARRANTIES, WRITTEN OR ORAL, WHETHER EXPRESSED BY AFFIRMATION, PROMISE, DESCRIPTION, DRAWING, MODEL OR SAMPLE. ANY AND ALL WARRANTIES OTHER THAN THIS ONE, WHETHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY DISCLAIMED.

This Limited Warranty is the only warranty that Brother is giving for this Product. It is the

final expression and the exclusive and only statement

replaces all other agreements and understandings that you may have with Brother or its representatives.

This Limited Warranty (and Brother’s obligation to you) may not be changed in any way unless you and Brother sign the same piece of paper in which we (1) refer to this Product and your bill of sale date, (2) describe the change to this warranty and (3) agree to make that change.

of Brother’s obligations to you. It

Brother shall not be

Product Support: Toll-free Customer Service

and technical support is available for hardware operational assistance at 1-800-284-4329. At any time, free technical support in the form of Frequently Asked Questions, troubleshooting tips and service center locator is available through our fax-back system at 1-800-521-2846 or Brother’s Internet Web Site (www.brother.com). Now you can visit us on-line (www.brothermall.com), your complete source for genuine Brother Accessories and Supplies.

BROTHER INTERNATIONAL CORPORATION 100 SOMERSET CORPORATE BLVD. BRIDGEWATER, NEW JERSEY 08807-0911

Please record your model and serial number and your date and location of Purchase below for your records. Keep this information with your proof of purchase (bill of sale) in case your Product is lost, stolen or requires service.

Model #___________________________ Serial # ___________________________ Date of purchase: ___________________ Store where purchased: ______________ Location of store: ___________________

Important: We recommend that you keep all

original packing materials, in the event that you ship this product.

FAX LIMITED WARRANTY

BROTHER MULTIFUNCTION CENTER/FACSIMILE MACHINE

LIMITED WARRANTY

(For Canada Only)

Pursuant to this limited warranty of 1 year from the date of purchase for labour and parts, Brother International Corporation (Canada) Ltd. (“Brother”), or its Authorized Service Centers, will repair this MFC/Facsimile machine free of charge if defective in material or workmanship. This Limited Warranty does not include cleaning, consumables (including, without limitation, print cartridges, print head, toner and drum) or damage caused by accident, neglect, misuse or improper installation or operation, any damage caused from service, maintenance, modifications, or tampering by anyone other than a Brother Authorized Service Representative, or from the use of supplies or consumable items that are non-Brother products. Operation of the MFC/Facsimile machine in excess of the specifications or with the Serial Number or Rating Label removed shall be deemed abuse and all repairs thereafter shall be the sole liability of the end-user/purchaser. In order to obtain warranty service, the MFC/Facsimile machine must be delivered or shipped freight prepaid by the end user/purchaser to a “Brother” Authorized Service Center, together with your Proof of Purchase in the form of a Sales Receipt.

For laser products: Failure to remove the Toner Cartridge (and Toner Drum Unit on applicable models) during shipping will cause severe damage to the MFC/Facsimile and will VOID the Warranty. (Refer to your Operation Manual for proper packaging.)

For ink-jet products: Do not remove the ink cartridges during shipping. Damage to your print head resulting from packing without the ink cartridges will VOID your warranty. (Refer to your Operation Manual for proper packaging.)

BROTHER DISCLAIMS ALL OTHER WARRANTIES EXPRESSED OR IMPLIED INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, EXCEPT TO THE EXTENT THAT ANY WARRANTIES IMPLIED BY LAW CANNOT BE VALIDLY WAIVED.

No oral or written information, advice or representation provided by Brother, its Authorized Service Centers, Distributors, Dealers, Agents or employees, shall create another warranty or modify this warranty. This warranty states Brother’s entire liability and your exclusive remedy against Brother for any failure of the MFC/Facsimile machine to operate properly.

Neither Brother nor anyone else involved in the development, production, or delivery of this MFC/Facsimile machine shall be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, arising from the use of or inability to use the product, even if advised by the end user/purchaser of the possibility of such damages. Since some Provinces do not allow the above limitation of liability, such limitation may not apply to you.

This Limited Warranty gives you specific legal rights and you may also have other rights which vary from Providence to Providence.

Warranty Service is available at Brother Authorized Service Centers throughout Canada. For Technical Support or for the name and location of your nearest Authorized Service Center call 1-877-BROTHER. Within Montreal, please call (514) 685-6464. Internet support: support@brother.ca or browse Brother’s Web Site: www.brother.com

Brother International Corporation (Canada) Ltd. 1 Rue Hôtel de Ville Dollard-Des-Ormeaux, QC H9B 3H6

LIMITED WARRANTY (CANADA)

Introduction..................................................................................... 1-1

Using This Manual..................................................................... 1-1

Finding Information............................................................. 1-1

Conventions Used in this Manual........................................ 1-1

FAX-1270e Control Panel Overview......................................... 1-2

About Fax Machines .................................................................. 1-4

Custom Features .................................................................. 1-4

Do You Have Voice Mail on the Phone Line? ............... 1-4

Why Should There Be Trouble? ..................................... 1-4

How Can You Avoid Possible Problems? ...................... 1-4

Fax Tones and Handshake................................................... 1-4

Error Correction Mode (ECM)............................................ 1-5

Test Sheet Procedure and Product Registration

(For USA Only)................................................................. 1-5

Location and Connections .............................................................. 2-1

Choosing a Location................................................................... 2-1

Packing List................................................................................ 2-2

Assembly.................................................................................... 2-3

Attach the Document Support ............................................. 2-3

Attach the Paper Wire Extension ........................................ 2-3

Attach the Paper Support..................................................... 2-3

Load the Paper..................................................................... 2-4

Acceptable Paper................................................................. 2-4

Connections................................................................................ 2-5

Connecting the Machine...................................................... 2-5

Special Line Considerations................................................ 2-6

Roll Over Phone Lines.................................................... 2-6

Two-Line Phone System................................................. 2-6

Converting Telephone Wall Outlets ............................... 2-6

Installing Brother Machine, External Two-Line TAD

and Two-Line Telephone.............................................. 2-7

Multi-Line Connections (PBX) ........................................... 2-7

If You Are Installing the Fax Machine to Work with a

PBX: ............................................................................. 2-8

Custom Features on Your Phone Line................................. 2-8

Custom Features on a Single Line .................................. 2-8

vii

Connecting an External Telephone Answering Device

(TAD)................................................................................ 2-9

Sequence ......................................................................... 2-9

Connections................................................................... 2-10

Outgoing Message (OGM) on an External TAD.......... 2-10

Connecting an External Telephone.................................... 2-10

On-Screen Programming................................................................ 3-1

User-Friendly Programming....................................................... 3-1

Menu Selection Table.......................................................... 3-1

Alternating Displays............................................................ 3-1

Navigation Keys......................................................................... 3-2

Initial Setup...................................................................................... 4-1

Getting Started............................................................................ 4-1

Setting Date and Time......................................................... 4-1

Setting Station ID ................................................................ 4-1

Details for Entering Text................................................. 4-2

Inserting Spaces .............................................................. 4-2

Making Corrections......................................................... 4-3

Repeating Letters ............................................................ 4-3

Special Characters and Symbols..................................... 4-3

Setting the Speaker Volume ................................................ 4-3

Choosing the Handset Volume (For Volume Amplify) ...... 4-4

Setting Volume Amplify ..................................................... 4-5

Setting the Ring Volume ..................................................... 4-5

Setting Beeper Volume........................................................ 4-5

Memory Storage .................................................................. 4-6

Setting Tone/Pulse Dialing Mode ....................................... 4-6

Setting Up Your Area Code (USA Only)............................ 4-6

viii

Setup Receive................................................................................... 5-1

Basic Receiving Operations ....................................................... 5-1

Select Receive Mode ........................................................... 5-1

To select or change your Receive Mode......................... 5-2

Setting Ring Delay .............................................................. 5-3

Setting F/T Ring Time......................................................... 5-3

Easy Receive ....................................................................... 5-4

Printing a Reduced Incoming Fax ....................................... 5-4

Recommended Reductions.............................................. 5-5

Setting Paper Size................................................................ 5-5

Advanced Receiving Operations................................................ 5-6

Operation from External or Extension Telephone............... 5-6

For FAX/TEL Mode Only .............................................. 5-6

Changing Remote Codes................................................. 5-6

To Change Remote Codes .............................................. 5-6

Printing a Fax in Memory.................................................... 5-7

Polling.................................................................................. 5-7

Setting Up Polling Receive ................................................. 5-7

Setting Up Sequential Polling Receive................................ 5-8

Setup Send ....................................................................................... 6-1

Before You Begin....................................................................... 6-1

Automatic Document Feeder (ADF)................................... 6-1

Manual Transmission .......................................................... 6-2

Automatic Transmission...................................................... 6-2

Manual and Automatic Fax Redial...................................... 6-2

Quick-Scan Fax Transmission............................................. 6-3

Basic Sending Operations .......................................................... 6-3

Composing Electronic Cover Page...................................... 6-3

Cover Page for Next Fax Only........................................ 6-4

Always Send a Cover Page............................................. 6-4

Using a Printed Cover Page ............................................ 6-5

Composing Your Own Comments.................................. 6-5

Contrast................................................................................ 6-6

Resolution............................................................................ 6-6

Advanced Sending Operations................................................... 6-6

Overseas Mode .................................................................... 6-6

Call Reservation / Call Back Message ............................... 6-7

Print Sample Call Back Message ........................................ 6-7

Delayed FAX....................................................................... 6-8

Setting Up for Polled Transmit............................................ 6-8

Canceling a Scheduled Job.................................................. 6-9

Interrupting Delayed Fax and Polled Transmit Jobs ........... 6-9

Auto Dial Numbers and Dialing Options...................................... 7-1

Storing Numbers for Easy Dialing............................................. 7-1

Storing One Touch Dial Numbers....................................... 7-1

Storing Speed Dial Numbers............................................... 7-2

Changing One Touch and Speed Dial Numbers.................. 7-3

Setting Up Groups for Broadcasting ................................... 7-3

Dialing Options .......................................................................... 7-4

Manual Dialing.................................................................... 7-4

One Touch Dialing .............................................................. 7-4

Speed Dialing ...................................................................... 7-5

Dialing Access Codes and Credit Card Numbers................ 7-5

Search .................................................................................. 7-6

Redial................................................................................... 7-6

Broadcasting........................................................................ 7-6

Next-Fax Reservation.......................................................... 7-7

Multiple Resolution Transmission ...................................... 7-7

Pause.................................................................................... 7-8

Hold ..................................................................................... 7-8

Tone/Pulse ........................................................................... 7-8

Telephone Services .......................................................................... 8-1

Custom Features......................................................................... 8-1

Distinctive Ring................................................................... 8-1

What Does Your Telephone Company’s

“Distinctive Ring” Do?................................................. 8-1

What Does Brother’s “Distinctive Ring” Do? ................ 8-1

Do You Have Voice Mail?.............................................. 8-2

Before You Choose the Ring Pattern to Register ........... 8-2

Very Important................................................................ 8-3

Registering the Distinctive Ring Pattern......................... 8-3

Caller ID .............................................................................. 8-3

Caller ID Log .................................................................. 8-3

Printing the Caller ID Log .............................................. 8-4

Viewing the Caller ID Log.............................................. 8-4

Returning a Call from the Log ........................................ 8-4

Registering a Caller ID Number ..................................... 8-5

Call Waiting Caller ID......................................................... 8-6

Remote Fax Options........................................................................ 9-1

Fax Forwarding/Paging .............................................................. 9-1

Programming a Fax Forwarding Number............................ 9-1

Programming Paging Number............................................. 9-1

Setting Fax Storage .................................................................... 9-2

Backup Print ........................................................................ 9-2

Changing the Remote Retrieval Access Code............................ 9-3

Remote Retrieval........................................................................ 9-3

Using Remote Retrieval Access Code................................. 9-3

Remote Commands ............................................................. 9-4

Retrieving Fax Messages..................................................... 9-5

Changing Fax Forwarding Number..................................... 9-5

Making Copies............................................................................... 10-1

Copy Operations....................................................................... 10-1

Using the Fax Machine as a Copier ......................................... 10-1

Making a Single Copy....................................................... 10-1

Multiple Copies ................................................................. 10-2

Reducing and Enlarging Copies ........................................ 10-2

Printing Reports............................................................................ 11-1

Fax Settings and Activity ......................................................... 11-1

Customizing the Transmission Verification Report.......... 11-1

Setting the Fax Activity Report Interval ........................... 11-1

Using the Quick-Scan/Reports Key................................... 11-2

Important Information ................................................................. 12-1

Standard Telephone and FCC Notices ..................................... 12-1

International ENERGY STAR

Industry Canada Compliance Statement

(For Canada Only) ...................................................... 12-2

Federal Communications Commission Compliance

Notice (For USA Only) .............................................. 12-2

Important....................................................................... 12-2

Important Safety Instructions........................................ 12-3

Compliance Statement

.... 12-2

Troubleshooting and Routine Maintenance ............................... 13-1

Troubleshooting ....................................................................... 13-1

Error Messages .................................................................. 13-2

Clearing Jams .................................................................... 13-4

Replacing the Print Cartridge ............................................ 13-5

If You Are Having Difficulty with Your Fax Machine..... 13-6

Printing or Receiving Faxes.......................................... 13-6

Phone Line or Connections........................................... 13-7

Sending Faxes ............................................................... 13-7

Handling Incoming Calls .............................................. 13-8

Routine Maintenance................................................................ 13-9

Cleaning the Scanner......................................................... 13-9

Cleaning the Print Head................................................... 13-10

Packing and Shipping the Machine........................................ 13-11

Specifications ................................................................................... S-1

Glossary........................................................................................... G-1

Index ..................................................................................................I-1

Remote Retrieval Access Card...................................................... R-1

xii

Introduction

Using This Manual

Thank you for purchasing a Brother fax machine. This fax machine has been designed to be simple to use, with LCD screen prompts to guide you through functions. However, you can use your fax machine to its fullest potential by taking a few minutes to read this manual.

Additionally, your fax machine can print a list of basic operational steps and explanations. (See Using the Quick-Scan/Reports Key, page 11-2.)

Finding Information

All chapter headings and subheadings are listed in the Table of Contents. You will be able to find information about a specific feature by checking the Index at the back of this manual. Also, throughout this manual, you’ll see special symbols alerting you to important information, cross-references, and warnings. Illustrations of some screen displays also help you choose the correct key-presses.

Conventions Used in this Manual

Throughout this manual you’ll see special symbols alerting you to important information, warnings, and actions to perform. For clarification, and to help you choose the correct key presses, we’ve added illustrations of some LCD messages.

boldface Bold typeface identifies a specific key on the fax machine control panel. italics Italics typeface emphasizes an important point, or refer you to

bubble dot Bubble Dot typeface identifies the messages on the LCD of the fax

FAX-1270e Control Panel Overview

Liquid Crystal Display (LCD)

Displays messages to help you set up and operate your fax machine.

Shift

This key is used to access the "7" through "12" One Touch numbers.

One Touch Dial Keys

These six keys give you instant access to twelve previously stored phone numbers.

Copy Keys

Enlarge/Reduce

Use this key to enlarge or reduce copies depending on the ratio you select: 150%, 125%, 120%, 100%, 93%, 87%, 75% or 50%. To reduce the image size automatically, select AUTO.

Sort

Use this key when you want multiple copies of a multiple page original in order.

5 7

Copy

Makes a copy.

Telephone Keys

Redial/Pause

Re-dial the last number called. Also inserts a pause in autodial numbers.

Hook

Lets you dial telephone and fax numbers without lifting the handset.

Search/Speed Dial

Lets you dial stored phone numbers by pressing a two-digit number. Also, lets you look up numbers stored in the dialing memory.

Hold/Caller ID

Lets you place calls on hold. Also, lets you view or print the Caller ID list.

Dial Pad

Dials phone and fax numbers, and can be used as a keyboard for entering information into the fax machine.

1 - 2

INTRODUCTION

7 8

FAX Keys

Receive Mode

Use to select how the fax machine will handle incoming calls.

Resolution

Sets the resolution when you send a fax or make a copy.

Quick-Scan/Reports

Lets you take advantage of memory transmission. Also, accesses the Reports menu so you can select a report to print: Help List, Auto Dial, Fax Activity, Transmission, Telephone Index List, User Settings and Memory Status List.

Fax Start

Starts an operation, such as sending a fax.

Navigation Keys:

Menu/Set

Lets you access the Menu and Programming mode and stores your settings in the fax machine.

Press to scroll forward or backward to set a menu selection. Also, you can use these keys to do an alphabetical search for the names of stored numbers.

Volume

Press to scroll through the menus and options. When using the speaker, ring or handset, you can press these keys to adjust the volume.

Stop/Exit

Stops a fax, cancels an operation or exits from Menu mode.

INTRODUCTION

1 - 3

About Fax Machines

If you’re a first-time fax machine user, fax operation might seem a little mysterious. You’ll soon get used to the unusual fax tones on your phone line, and be able to send and receive faxes easily.

Custom Features

Do You Have Voice Mail on the Phone Line?

If you have Voice Mail on the phone line on which you will install your new fax machine, there is a strong possibility that Voice Mail and the fax machine will conflict

with each other while receiving incoming calls.

Why Should There Be Trouble?

Since both fax machines and Voice Mail pick up the line at the number of rings you have set, each of them has the ability to keep the other from receiving calls. For example, if your Voice Mail is set to answer after two rings and your fax machine is set to answer after four, your Voice Mail will keep your fax machine from receiving faxes. If you set Voice Mail and the Brother machine to answer at the same number of rings, there is no way of knowing which one will answer first. It is important to remember that neither Voice Mail nor the fax machine can pass the call back to the other after the call has been answered.

How Can You Avoid Possible Problems?

A very good way to avoid problems like the one mentioned previously is to get a second phone number on your present phone line. Many people with Voice Mail opt

for this choice, which is called “Distinctive Ring,” and they are very satisfied with it. For details about this type of custom service, please see Distinctive Ring, page 8-1.

Another way to avoid possible problems is to replace your Voice Mail with an answering machine. Your Brother fax machine is designed to work in tandem with an answering machine or TAD (telephone answering device). (See Connecting an External Telephone Answering Device (TAD), page 2-9.)

Fax Tones and Handshake

When someone is sending a fax, the fax machine sends fax calling tones (CNG tones)—soft, intermittent beeps at 4-second intervals. You’ll hear them when you dial, and then press Fax Start, and they continue for about 60 seconds after dialing. During that time, the sending machine must begin the “handshake” with the receiving machine. Each time you use automatic procedures to send a fax, you are sending CNG tones over the phone line. You’ll soon learn to listen for these soft beeps each time you answer a phone on your fax line, so you know if you are receiving a fax message.

1 - 4

INTRODUCTION

The receiving fax responds with fax receiving tones—loud, chirping sounds. A receiving fax chirps for about 40 seconds over the phone line, and the LCD shows

RECEIVE. If your fax machine is set to the FAX ONLY Mode, it will answer every

call automatically with fax receiving tones. Even if the other party hangs up, your fax machine continues to send the “chirps” for about 40 seconds, and the LCD continues to display RECEIVE. To cancel the receiving mode, press Stop/Exit.

When your fax machine answers in FAX/TEL Mode, the fax machine listens for CNG tones and then responds with receiving tones.

The fax “handshake” is the time in which the sending machine’s CNG tones and the receiving machines “chirps” overlap. This must be for at least 2 to 4 seconds, so the machines can understand how each is sending and receiving the fax. The handshake cannot begin until the call is answered, and the CNG tones only last for about 60 seconds after the number is dialed. Therefore, it’s important for the receiving machine to answer the call in as few rings as possible.

When you have an external telephone answering device (TAD) on your fax line, your TAD will determine the number of rings before the call is answered. Pay special attention to the directions in the Installation chapter for connecting a TAD to your fax machine.

Error Correction Mode (ECM)

The Error Correction Mode (ECM) is a way for the fax machine to check the integrity of a fax transmission while it is in progress. ECM transmissions are possible only between machines that both have the ECM feature. If they do, you may send and receive fax messages that are continuously checked for their integrity.

Sufficient memory must be available in your fax machine for this feature to work.

Test Sheet Procedure and Product Registration (For USA Only)

After programming your Station ID, please fill out the TEST SHEET included with your fax machine, and then fax it to Brother’s Automated Fax Response System as your first transmission. This will verify that your fax machine is properly installed. To get a response, you must have set up your Station ID. (See Setting Station ID, page 4-1 in the Owner’s Manual.)

When your TEST SHEET is received, a Confirmation Sheet and Product Registration form will be sent back to your machine. Please fill out the form and return it to complete your registration.

USA: 1-908-685-9283 (fax)

INTRODUCTION

1 - 5

Caution

■ Never install telephone wiring during a lightning storm.

■ We recommend that this product be used with a surge protection device to protect the

■ Never install a telephone jack in a wet location unless the jack is specifically designed

■ Never touch telephone wires or terminals that are not insulated unless the telephone

■ Use caution when installing or modifying telephone lines.

■ Avoid using a telephone (other than a cordless type) during an electrical storm. There

■ Do not use the telephone to report a gas leak in the vicinity of the leak.

■ For PLUG CABLE EQUIPMENT, the socket-outlet should be installed near the

Location and Connections

product against lightning storms.

for a wet location.

line has been disconnected at the network interface.

may be a remote risk of electric shock from lightning.

equipment and should be easily accessible.

Choosing a Location

Place your fax machine on a flat, stable surface, such as a desk. Select a place that is free of vibration and shocks. Locate the fax machine near a telephone jack and a standard, grounded power outlet.

■ Avoid placing your machine in a high-traffic area.

■ Do not place near heaters, air conditioners, water, chemicals or refrigerators.

■ Do not expose the fax machine to direct sunlight, excessive heat, moisture or dust.

■ Do not connect your machine to electrical outlets controlled by wall switches or

automatic timers. Disruption of power can wipe out information in the unit’s memory.

■ Do not connect your machine to electrical outlets on the same circuit as large

appliances or other equipment that might disrupt the power supply.

■ Avoid interference sources, such as speakers or the base units of cordless phones.

2 - 1

LOCATION AND CONNECTIONS

Packing List

Make sure you have the following items:

Paper Wire

Extension

Telephone

Line Cord

Document Support

Paper Support

Telephone

Handset

Curled Cord

One Touch

Name Labels

If an item is missing, call Brother Customer Service at

Note

1-800-284-4329 (in USA), 1-877-BROTHER (in Canada) or (514) 685-6464 (in

910

11 12

Owner’s

Manual

Starter

Printing Cartridge (up to 100 pages)

Quick Setup Guide

Montreal). See Ordering Accessories and Supplies on page ii for the correct item numbers.

Whenever you transport the fax machine, use the packing materials that came with your machine. If you do not pack the fax machine correctly, you may void your warranty.

LOCATION AND CONNECTIONS

2 - 2

Assembly

Attach the Document Support

Attach the document support.

Attach the Paper Wire Extension

Attach the paper wire extension.

Paper Wire Extension

Document Support

Attach the Paper Support

Attach the paper support.

2 - 3

LOCATION AND CONNECTIONS

Paper Support

Load the Paper

The paper tray can hold up to 200 sheets of 20-lb paper.

Open the paper tray cover.

Place up to 200 sheets of paper in the tray. Do not allow level of paper to pass the paper guide.

Close the paper tray cover.

Paper Guide

Paper

Tray

Cover

Acceptable Paper

Size: Letter, Legal and A4 Weight: 17 lb – 24 lb Thickness: .0031 inches – .0039 inches

Paper Tray

Do not use curled, wrinkled, folded or ripped paper, or paper with staples, paper clips, paste or tape attached. DO NOT use cardboard, newspaper or fabric.

LOCATION AND CONNECTIONS

2 - 4

Connections

Connecting the Machine

Connect the handset, power cord and telephone line.

Connect the handset.

Connect the curled handset cord to the bottom of the handset and to the left side of the machine.

Connect the power cord.

Connect the telephone line.

Connect one end of the telephone line cord to the jack labeled LINE on the left side of the machine. Connect the other end to a modular wall jack.

WARNING

■ This machine must be grounded using a three-prong plug.

■ Since the machine is grounded through the power outlet, you can protect yourself from

potentially hazardous electrical conditions on the telephone line by keeping the power to your machine on when you connect it to a telephone line. When you want to move your machine, protect yourself by disconnecting the telephone line first, and then the power cord.

■ Lightning and power surges can damage this product! We recommend that you use a

quality surge protection device on the AC power line as well as on the telephone line, or unplug the lines during a lightning storm.

2 - 5

LOCATION AND CONNECTIONS

Special Line Considerations

Roll Over Phone Lines

A roll over phone system is a group of two or more separate telephone lines that pass incoming calls to each other if they are busy. The calls are usually passed down or “rolled over” to the next available phone line in a preset order.

Your fax machine can work in a roll over system as long as it is the last number in the sequence, so the call cannot roll away. Do not put the fax machine on any of the other numbers; when the other lines are busy and a second fax call is received, the fax call is transferred to a line that does not have a fax machine. Your fax machine will work best on a dedicated line.

Two-Line Phone System

A two-line phone system is nothing more than two separate phone numbers on the same wall outlet. The two phone numbers can be on separate jacks (RJ11) or combined into one jack (RJ14). Your machine must be plugged into an RJ11 jack. RJ11 and RJ14 jacks may be equal in size and appearance and both may contain four wires (black, red, green, yellow). To test the type of jack, plug in a two-line phone and see if it can access both lines. If it can, you must separate the line for your machine.

Converting Telephone Wall Outlets

There are three ways to convert to an RJ11 receptacle. The first two ways may require assistance from the telephone company. You can change the wall outlets from one RJ14 jack to two RJ11 jacks. Or, you can have an RJ11 wall outlet installed and slave or jump one of the phone numbers to it.

The third way is the easiest: Buy a triplex adapter. You can plug a triplex adapter into an RJ14 outlet. It separates the wires into two separate RJ11 jacks (Line 1, Line 2) and a third RJ14 jack (Lines 1 and 2). If your Brother machine is on Line 1, plug the machine into L1 of the triplex adapter. If your machine is on Line 2, plug it into L2 of the triplex adapter.

Triplex Adapter

RJ14

RJ11

RJ14

LOCATION AND CONNECTIONS

2 - 6

Installing Brother Machine, External Two-Line TAD and Two-Line Telephone

When you are installing an two-line telephone, your machine must be isolated on one line at both the wall jack and at the TAD.

which is our assumption in the following steps

two telephone jacks: one labeled L1 or L1/L2, and the other labeled L2. You will need at least three telephone line cords, the one that came with your machine and two for your external two-line TAD. You will need a fourth line cord if you add a two-line telephone.

Place the two-line TAD and two-line telephone next to your Brother machine.

Plug one end of the telephone line cord for your machine into the L2 jack of the triplex adapter. Plug the other end into the LINE jack on the back of the machine.

Plug one end of the first telephone line cord for your TAD into the L1 jack of the triplex adapter. Plug the other end into the L1 or L1/L2 jack of the two-line TAD.

Plug one end of the second telephone line cord for your TAD into the L2 jack of the two-line TAD. Plug the other end into the EXT. jack on the back of the machine.

The most common connection is to put the Brother machine on Line 2,

Triplex Adapter

external

two-line telephone answering device (TAD) and a

. The back of the two-line TAD must have

Two-Line Phone

Two-Line External TAD Brother Machine

You can keep two-line telephones on other wall outlets as always. There are two ways to add a two-line telephone to the fax machine’s wall outlet. You can plug the telephone line cord from the two-line telephone into the L1+L2 jack of the triplex adapter. Or, you can plug the two-line telephone into the TEL jack of the two-line TAD.

Multi-Line Connections (PBX)

Most offices use a central telephone system. While it is often relatively simple to connect the fax machine to a key system or a PBX (Private Branch Exchange), we suggest that you contact the company that installed your telephone system and ask them to connect the fax machine for you. It is advisable to have a separate line for the fax machine. You can then leave the fax machine in FAX ONLY mode to receive faxes any time of day or night.

If the fax machine is to be connected to a multi-line system, ask your installer to connect the unit to the last line on the system. This prevents the unit from being activated each time a telephone call is received. (See Easy Receive, page 5-4.)

As with all fax units, this machine must be connected to a two wire system. If your line has more than two wires, proper connection of the fax machine cannot be made.

2 - 7

LOCATION AND CONNECTIONS

If You Are Installing the Fax Machine to Work with a PBX:

It is not guaranteed that the unit will operate correctly under all circumstances with a PBX. Any cases of difficulty should be reported first to the company that handles your PBX.

If all incoming calls will be answered by a switchboard operator, it is recommended that the Receive Mode be set to MANUAL. All incoming calls should initially be regarded as telephone calls.

The unit may be used with either pulse or tone dialing telephone service.

Custom Features on Your Phone Line

To learn how custom features may affect your faxing operations, please see Troubleshooting and Routine Maintenance, Chapter 13.

Custom Features on a Single Line

If you have Voice Mail, Call Waiting, RingMaster, an answering service, an alarm system or other custom feature on one phone line, it may create a problem with the operation of your fax machine. (See Custom Features on a Single Line, page 13-8.)

LOCATION AND CONNECTIONS

2 - 8

Connecting an External Telephone Answering Device (TAD)

Sequence

You might choose to connect an additional answering system. When you have an external TAD on the same telephone line as the fax machine, the TAD answers all calls. The fax machine “listens” for fax calling (CNG) tones. If it hears them, the fax machine takes over the call and receives the fax. If it doesn’t hear CNG tones, the fax machine lets the TAD continue playing your outgoing message so your caller can leave you a voice message.

The TAD must answer within four rings (the recommended setting is two rings). The fax machine cannot hear CNG tones until the TAD has answered the call, and with four rings there are only 8–10 seconds of CNG tones left for the fax “handshake.” Make sure you carefully follow instructions in this manual for recording your outgoing message. We do not recommend using the toll saver feature on your external answering machine if it exceeds 4 rings.

Do not connect a TAD elsewhere on the same phone line—your fax machine and TAD will both try to control the line.

TAD

2 - 9

LOCATION AND CONNECTIONS

TAD

Connections

The external TAD must be plugged into the left of the fax machine, into the jack labeled EXT. Your fax machine cannot work properly if you plug the TAD into a wall jack.

Plug the telephone line cord from the wall jack into the left side of the fax machine, in the jack labeled LINE.

Plug the telephone line cord from your TAD into the left side of the fax machine, in the jack labeled EXT. (Make sure this cord is connected to the TAD at the TAD’s telephone line jack (not to telephone set jack).)

Set your external TAD to four rings or less. (The fax machine’s Ring Delay setting does not apply.)

Record the outgoing message (see below).

Set the TAD to answer calls.

Outgoing Message (OGM) on an External TAD

Timing is important in recording this message. The message sets up the ways to handle both manual and automatic fax reception.

Record 5 seconds of silence at the beginning of your message. (This allows your fax machine time to listen for the fax CNG tones of automatic transmissions before they stop.)

Limit your speaking to 20 seconds.

End your 20-second message by giving your Fax Receive Code for people sending manual faxes. For example: “After the beep, leave a message or send a fax by pressing 5 1 and Start.”

Connecting an External Telephone

Your fax machine is equipped with a handset that you can use as a regular phone. However, you can also connect a separate telephone (or TAD) directly to your fax machine.

Connect the modular plug on the telephone’s line cord to the jack labeled EXT. on the left side of the fax machine.

Whenever this phone (or TAD) is in use, the LCD shows EXT. TEL IN USE, and, if the fax machine handset is lifted, an alarm sounds. To disconnect the call and switch to the fax machine, press Hook.

LOCATION AND CONNECTIONS

2 - 10

On-Screen Programming

User-Friendly Programming

We have designed your fax machine with on-screen programming using navigation keys. User-friendly programming helps you take full advantage of all the menu selections your fax machine has to offer.

Since your programming is done on the LCD, we created step-by-step on-screen prompts to help you program your fax machine. All you need to do is follow the prompts as they guide you through the menu selections and programming options. Additionally, you can program settings more quickly by pressing

Menu/Set and the menu number using the dial pad.

Menu Selection Table

You can probably perform most of these programming operations without this Owner’s Manual. To help you understand the menu selections and options that are found in the FAX programs, use the Menu Selection Table on page 3-3.

You can also program your fax machine by pressing Menu/Set followed by the menu number. For example: to set VOLUME AMPLIFY to ON, press

Menu/Set, 1, 4 and to select ON, and then press Menu/Set.

Alternating Displays

Sometimes, the LCD alternates between the active setting and a help message giving brief instructions about how to proceed. The display you’ll probably see most often is shown below. When you place an original in the Automatic Document Feeder (ADF), it appears to tell you that you can dial a number and send a fax, or you can make a copy.

FAX: NO. & START COPY: PRESS COPY

3 - 1

ON-SCREEN PROGRAMMING

+ 78 hidden pages

Brother IntelliFAX 1270e User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Brother Numbers

Brother fax-back system (USA Only)

Frequently Asked Questions (FAQs)

For Customer Service

Dealers/Service Centers (For USA Only)

Service Centers (For Canada Only)

Ordering Accessories and Supplies

Table of Contents

Introduction

Using This Manual

Finding Information

Conventions Used in this Manual

FAX-1270e Control Panel Overview

About Fax Machines

Custom Features

Do You Have Voice Mail on the Phone Line?

Why Should There Be Trouble?

How Can You Avoid Possible Problems?

Fax Tones and Handshake

Error Correction Mode (ECM)

Test Sheet Procedure and Product Registration (For USA Only)

Location and Connections

Choosing a Location

Packing List

Assembly

Attach the Document Support

Attach the Paper Wire Extension

Attach the Paper Support

Load the Paper

Acceptable Paper

Connections

Connecting the Machine

Special Line Considerations

Roll Over Phone Lines

Two-Line Phone System

Converting Telephone Wall Outlets

Installing Brother Machine, External Two-Line TAD and Two-Line Telephone

Multi-Line Connections (PBX)

If You Are Installing the Fax Machine to Work with a PBX:

Custom Features on Your Phone Line

Custom Features on a Single Line

Connecting an External Telephone Answering Device (TAD)

Sequence

Connections

Outgoing Message (OGM) on an External TAD

Connecting an External Telephone

On-Screen Programming

User-Friendly Programming

Menu Selection Table

Alternating Displays