Brother HL 2240D, BRTHL2230, HL-2242D, HL 2270DW, HL-2240 User Manual

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Brother Laser Printer

USER’S GUIDE

HL-2230

HL-2240

HL-2240D

HL-2242D

HL-2250DN

HL-2270DW

For visually-impaired users

You can read this manual with Screen

Reader ‘text-to-speech’ software.

You must set up the hardware and install the driver before you can use the machine.

Please use the Quick Setup Guide to set up the machine. You can find a printed copy in the box. Please read this User’s Guide thoroughly before you use the machine.

Please visit us at http://solutions.brother.com/ where you can get product support, the latest driver updates and utilities, and answers to frequently asked questions (FAQs) and technical questions.

Note: Not all models are available in all countries.

Version A

USA/CAN

Using this guide

Symbols used in this guide

The following symbols and conventions are used throughout the documentation.

WARNING indicates a potentially hazardous situation which, if not avoided, could result in death or serious injuries.

CAUTION indicates a potentially hazardous situation which, if not avoided, may result in minor or moderate injuries.

IMPORTANT indicates a potentially hazardous situation which, if not avoided, may result in damage to property or loss of product functionality.

Hot Surface icons warn you not to touch machine parts that are hot.

Notes tell you how you should respond to a situation that may arise or give tips about how the operation works with other features.

Table of Contents
1	Printing Methods	1
	About this machine ....................................................................................................................................	1
	Front view and Back view....................................................................................................................	1
	Acceptable paper and other print media....................................................................................................	3
	Recommended paper and print media ................................................................................................	3
	Type and size of paper ........................................................................................................................	3
	Handling and using special paper .......................................................................................................	6
	Unprintable area ..................................................................................................................................	9
	Printing methods......................................................................................................................................	10
	Printing on plain paper, recycled paper, bond paper, thin paper or thick paper ................................	10
	Printing on labels or envelopes .........................................................................................................	15
	Duplex printing.........................................................................................................................................	20
	Guidelines for printing on both sides of the paper .............................................................................	20
	Automatic duplex printing (HL-2240D / HL-2242D / HL-2250DN / HL-2270DW only).......................	21
	Manual duplex printing ......................................................................................................................	22
2	Driver and Software	23
	Printer driver ............................................................................................................................................	23
	Features in the printer driver (for Windows®) ....................................................................................	25
	Features in the printer driver (for Macintosh) ....................................................................................	39
	Uninstalling the printer driver ...................................................................................................................	51
	Printer driver for Windows® ...............................................................................................................	51
	Printer driver for Macintosh ...............................................................................................................	51
	Software ..................................................................................................................................................	52
	Software for networks (HL-2250DN / HL-2270DW only) ...................................................................	52
	Remote Printer Console (For Windows® only) ................................................................................	52
3	Control Panel	53
	LEDs (Light Emitting Diodes)...................................................................................................................	53
	Service call indications ............................................................................................................................	58
	Go button.................................................................................................................................................	60
	Print a test page ................................................................................................................................	61
	Print a Printer Settings page..............................................................................................................	62
	Print Fonts (HL-2250DN / HL-2270DW only) ....................................................................................	63
	Print a WLAN report (HL-2270DW only)............................................................................................	64
	Default settings..................................................................................................................................	64
4	Routine Maintenance	66
	Replacing consumable items...................................................................................................................	66
	Consumables.....................................................................................................................................	66
	Before replacing the consumable items ............................................................................................	67
	Toner cartridge ..................................................................................................................................	70
	Drum unit ...........................................................................................................................................	76

	Cleaning ..................................................................................................................................................	82
	Cleaning the outside of the machine .................................................................................................	83
	Cleaning the corona wire...................................................................................................................	84
	Cleaning the drum unit ......................................................................................................................	86
	Cleaning the paper pick-up roller.......................................................................................................	93
	Packing and shipping the machine..........................................................................................................	95
5	Troubleshooting	99
	Identifying your problem ..........................................................................................................................	99
	Error messages in the Status Monitor ...................................................................................................	100
	Paper handling ......................................................................................................................................	102
	Paper jams and how to clear them ........................................................................................................	104
	Improving the print quality......................................................................................................................	111
	Solving print problems ...........................................................................................................................	118
	Network problems (HL-2250DN / HL-2270DW only) .............................................................................	119
	Other problems ......................................................................................................................................	119
	For Macintosh with USB ..................................................................................................................	119
A	Appendix	120
	Machine specifications...........................................................................................................................	120
	Engine .............................................................................................................................................	120
	Controller .........................................................................................................................................	121
	Software ..........................................................................................................................................	122
	Control panel ...................................................................................................................................	122
	Paper handling ................................................................................................................................	122
	Media specifications ........................................................................................................................	123
	Supplies...........................................................................................................................................	123
	Dimensions / weights.......................................................................................................................	123
	Other................................................................................................................................................	124
	Computer requirements...................................................................................................................	125
	Important information for choosing your paper................................................................................	126
	Symbol and character sets (HL-2250DN / HL-2270DW only) ...............................................................	129
	How to use Web Based Management (Web browser) ....................................................................	129
	Symbol and character sets list.........................................................................................................	130
	Quick reference for bar code control commands
	(HL-2250DN / HL-2270DW only)........................................................................................................	132
	Print bar codes or expanded characters..........................................................................................	132
B	Appendix (for Europe and Other Countries)	139
	Brother numbers ....................................................................................................................................	139
C	Appendix (for USA and Canada)	140
	Brother numbers ....................................................................................................................................	140
D	Index	143

iii

1 Printing Methods

About this machine

Front view and Back view

3
	10
	9
4
5
6	8
	7

1Face-down output tray support flap 2 (support flap 2)

2Face-down output tray support flap 1 (support flap 1)

3Control panel

4Manual feed paper guide

5Manual feed slot

6Manual feed slot cover

7Paper tray

8Front cover

9Power switch

10Ventilation hole

11Face-down output tray

Printing Methods

1Back cover (Face-up output tray when open)

2AC power connector

3HL-2270DW: Wireless setup button

4HL-2270DW: Wireless Activity LED

5USB interface connector

6HL-2250DN / HL-2270DW: 10BASE-T/100BASE-TX port

7HL-2250DN / HL-2270DW: Network status LEDs

7	1

Printing Methods

Acceptable paper and other print media

Print quality may vary according to the type of paper you are using.

You can use the following types of print media: thin paper, plain paper, thick paper, bond paper, recycled paper, labels or envelopes.

For best results, follow the instructions below:

DO NOT put different types of paper in the paper tray at the same time because it may cause paper jams or misfeeds.

For proper printing, you must choose the same paper size from your software application as the paper in the tray.

Avoid touching the printed surface of the paper immediately after printing.

Before you buy a lot of paper, test a small quantity to make sure that the paper is suitable.

Recommended paper and print media

	Europe	USA
Plain paper	Xerox Premier TCF 80 g/m2	Xerox 4200 20 lb
	Xerox Business 80 g/m2	Hammermill Laser Print 24 lb (90g/m2)
Recycled paper	Xerox Recycled Supreme 80 g/m2	(No specific brand recommended)
Labels	Avery laser label L7163	Avery laser labels white #5160

Envelopes	Antalis River series (DL)	(No specific brand recommended)

Type and size of paper

The machine feeds paper from the installed paper tray or the manual feed slot.

The names for the paper trays in the printer driver and this guide are as follows:

Paper tray	Tray 1

Manual feed slot	Manual

Duplex tray for automatic duplex	DX
printing (HL-2240D / HL-2242D /
HL-2250DN / HL-2270DW only)

When looking at this page, you can jump to the page for each printing method by clicking p in the table.

Media type	Tray 1	Manual	DX	Choose the media type
				from the printer driver
Plain paper	p	p	p	Plain Paper
75 to 105 g/m2 (20 to 28 lb)	p	p	p
75 to 105 g/m2 (20 to 28 lb)
Recycled paper	p	p	p	Recycled Paper

Printing Methods

Media type

Tray 1

Manual

Choose the media type

from the printer driver

Bond paper

Bond Paper

Rough paper– 60 to 163 g/m2

(16 to 43 lb)

Thin paper

Thin Paper

60 to 75 g/m2(16 to 20 lb)

Thick paper

Thick Paper or Thicker

105 to 163 g/m2(28 to 43 lb)

Paper

Labels

Label

A4 or Letter

Envelopes

Env. Thin

Env. Thick

Tray 1

Manual

Paper size

A4, Letter, B5 (ISO/JIS), A5, A5

Width: 76.2 to 216 mm (3 to 8.5 in.)

Letter, Legal 1,

(Long Edge), B6 (ISO), A6,

Length: 116 to 406.4 mm (4.6 to

Folio 1

Executive, Legal 1, Folio 1

16 in.)

Number of sheets

250 sheets

Single sheet

(80 g/m2 / 20 lb)

1 Legal or Folio size paper is not available in some regions outside the USA and Canada.

Printing Methods

Recommended paper specifications

The following paper specifications are suitable for this machine.		1

Basis weight	75-90 g/m2 (20-24 lb)
Thickness	80-110 m

Roughness	Higher than 20 sec.

Stiffness	90-150 cm3/100
Grain direction	Long grain

Volume resistivity	10e9-10e11 ohm
Surface resistivity	10e9-10e12 ohm-cm
Filler	CaCO3 (Neutral)
Ash content	Below 23 wt%

Brightness	Higher than 80%

Opacity	Higher than 85%

Use paper that is made for plain-paper copying.

Use paper that is 75 to 90 g/m2 (20 to 24 lb).

Use long grain paper with a neutral Ph value, and a moisture content of approx. 5%.

This machine can use recycled paper that meets DIN 19309 specifications.

(To help you choose which paper to use with this machine, see Important information for choosing your paper on page 126.)

Printing Methods

Handling and using special paper

		1
	The machine is designed to work well with most types of xerographic and bond paper. However, some paper	1

	variables may have an effect on print quality or handling reliability. Always test samples of paper before
	purchasing to ensure desirable performance. Store paper in its original packaging and keep it sealed. Keep
	the paper flat and away from moisture, direct sunlight and heat.

Some important guidelines when selecting paper are:

DO NOT use inkjet paper because it may cause a paper jam or damage your machine.

Preprinted paper must use ink that can withstand the temperature of the machine’s fusing process 200 degrees centigrade (392 degrees Fahrenheit).

If you use bond paper, paper having a rough surface or paper that is wrinkled or creased, the paper may exhibit degraded performance.

Types of paper to avoid

IMPORTANT

Some types of paper may not perform well or may cause damage to your machine.

DO NOT use paper:

•that is highly textured

•that is extremely smooth or shiny

•that is curled or warped

1 A curl of 2 mm (0.08 in.) or greater may cause jams to occur.

•that is coated or has a chemical finish

•that is damaged, creased or folded

•that exceeds the recommended weight specification in this guide

•with tabs and staples

•with letterheads using low temperature dyes or thermography

•that is multipart or carbonless

•that is designed for inkjet printing

If you use any of the types of paper listed above, they may damage your machine. This damage is not covered under any Brother warranty or service agreement.

Printing Methods

Envelopes

Most envelopes designed for laser printers will be suitable for your machine. However, some envelopes may

have feed and print-quality problems because of the way they have been made. A suitable envelope should have edges with straight, well-creased folds and the leading edge should not be thicker than two sheets of paper. The envelope should lie flat and not be of baggy or flimsy construction. You should buy quality envelopes from a supplier who understands that you will be using the envelopes in a laser machine.

We recommend that you print a test envelope to make sure the print results are what you want.

Types of envelopes to avoid

IMPORTANT

DO NOT use envelopes:

•that are damaged, curled, wrinkled, irregularly shaped, extremely shiny or textured envelopes.

•with clasps, staples, snaps, tie strings, self-adhesive components, windows, holes, cutouts or perforations.

•that are of a baggy construction, not sharply creased, embossed (have raised writing on them) or preprinted on the inside.

•that were previously printed by a laser / LED printer.

•that cannot be arranged when put in a pile.

•that are made of paper that weighs more than the paper weight specifications for the machine.

•with edges that are not straight or consistently square.

•with glue on surface as shown in figure below

•with double flaps as shown in figure below

•with sealing flaps that are not folded down when purchased

•with sealing flaps as shown in figure below

Printing Methods

• with each side folded as shown in figure below

If you use any of the types of envelopes listed above, they may damage your machine. This damage may not be covered under any Brother warranty or service agreement.

Labels

The machine will print on most types of labels designed for use with a laser printer. Labels should have an adhesive that is acrylic-based since this material is more stable at the high temperatures in the fuser unit. Adhesives should not come in contact with any part of the machine, because the label stock may stick to the drum unit or rollers and cause jams and print quality problems. No adhesive should be exposed between the labels. Labels should be arranged so that they cover the entire length and width of the sheet. Using labels with spaces may result in labels peeling off and causing serious jams or print problems.

All labels used in this machine must be able to withstand a temperature of 200 degrees centigrade (392 degrees Fahrenheit) for a period of 0.1 seconds.

Do not feed a label sheet through the machine more than one time.

Types of labels to avoid

Do not use labels that are damaged, curled, wrinkled or an unusual shape.

IMPORTANT

•Avoid feeding labels with the carrier sheet exposed because your machine will be damaged.

•Label sheets should not exceed the paper weight specifications described in this User’s Guide. Labels exceeding this specification may not feed or print properly and may cause damage to your machine.

Printing Methods

Unprintable area

		1
	The area of the paper that cannot be printed on is shown in the table below:	1

	Portrait
	1

Letter

Legal

B5 (ISO)

Executive

B6 (ISO)

4.23 mm

(0.16 in.)

6.01 mm

6.35 mm

6.01 mm

6.35 mm

6.01 mm

(0.24 in.)

(0.25 in.)

(0.24 in.)

(0.25 in.)

(0.24 in.)

4.23 mm

(0.16 in.)

6.01 mm

6.35 mm

6.01 mm

6.35 mm

6.01 mm

(0.24 in.)

(0.25 in.)

(0.24 in.)

(0.25 in.)

(0.24 in.)

Landscape

Letter

Legal

B5 (ISO)

Executive

B6 (ISO)

4.23 mm

(0.16 in.)

5.0 mm

5.08 mm

5.0 mm

5.08 mm

5.0 mm

(0.19 in.)

(0.2 in.)

(0.19 in.)

(0.2 in.)

(0.19 in.)

4.23 mm

(0.16 in.)

5.0 mm

5.08 mm

5.0 mm

5.08 mm

5.0 mm

(0.19 in.)

(0.2 in.)

(0.19 in.)

(0.2 in.)

(0.19 in.)

Printing Methods

Printing methods

Printing on plain paper, recycled paper, bond paper, thin paper or thick paper

Printing from the paper tray (plain paper, recycled paper and thin paper only)

(For the recommended paper to use, see Type and size of paper on page 3.) a Pull the paper tray completely out of the machine.

b While pressing the green paper-guide release lever, slide the paper guides to fit the paper size. Make sure that the guides are firmly in the slots.

Printing Methods

Note

For Legal or Folio size paper, press the release button in the bottom of the paper tray and then pull out the 1 back of the paper tray. (Legal or Folio size paper is not available in some regions.)

c Put paper in the tray and make sure:

The paper is below the maximum paper mark (b b b). Over filling the paper tray will cause paper jams.

The side to be printed on must be face down.

The paper guides touch the sides of the paper so it will feed properly.

d Put the paper tray firmly back in the machine. Make sure that it is completely inserted into the machine.

Printing Methods
e Lift up the support flap 1 to prevent paper from sliding off the face-down output tray, or remove each page
as soon as it comes out of the machine.	1
	1

f Choose the following from each drop-down list of the printer driver.

 Paper Size

A4	Letter	Legal 1	Executive	A5	B5
B6	A6	Folio 1	JIS B5	A5 Long Edge

1 Legal or Folio size paper is not available in some regions outside the USA and Canada.

Media Type

Plain Paper	Thin Paper	Recycled Paper
 Paper Source

Tray 1

For any other settings, see Driver and Software in Chapter 2. g Send the print data to the machine.

Printing Methods

Printing from the Manual feed slot

(For the recommended paper to use, see Type and size of paper on page 3.)

Note

The machine automatically turns on the Manual Feed mode when you put paper in the manual feed slot.

a Lift up the support flap 1 to prevent paper from sliding off the face-down output tray, or remove each page as soon as it comes out of the machine.

b Open the manual feed slot cover.

Printing Methods

c Using both hands, slide the manual feed paper guides to the width of the paper that you are going to use.

d Using both hands, put one piece of paper in the manual feed slot until the front edge of the paper touches the paper feed roller. When you feel the machine pull in the paper, let go.

Note

•Put the paper into the manual feed slot with the side to be printed face up.

•Make sure that the paper is straight and in the correct position on the manual feed slot. If it is not, the paper may not be fed properly, resulting in a skewed printout or a paper jam.

•DO NOT put more than one piece of paper in the manual feed slot at any one time, as it may cause a jam.

•If you put any media in the manual feed slot before the machine is in the Ready mode, the media may be ejected without being printed on.

Printing Methods

e Choose the following from each drop-down list of the printer driver.

 Paper Size	1
Width:	76.2 to 216 mm (3 to 8.5 in.)
Length:	116 to 406.4 mm (4.6 to 16 in.)

You can use all paper sizes specified for the tray which you use.

 Media Type

Plain Paper Thin Paper Thick Paper Thicker Paper Bond Paper Recycled Paper  Paper Source

Manual

For any other settings, see Driver and Software in Chapter 2. f Send the print data to the machine.

g After the printed page comes out of the machine, put in the next sheet of paper as in Step d above. Repeat for each page that you want to print.

Printing on labels or envelopes

When the face-up output tray is pulled down, the machine has a straight paper path from the manual feed slot through to the back of the machine. Use this paper feed and output method when you want to print on labels or envelopes. (For the recommended paper to use, see Acceptable paper and other print media on page 3 and Types of envelopes to avoid on page 7.)

Note

The machine automatically turns on the Manual Feed mode when you put paper in the manual feed slot.

a Open the back cover (face-up output tray).

Printing Methods
b <For printing envelopes only> Pull down the two green levers, one on the left-hand side and one on the
right-hand side, as shown in the illustration below.	1
	1

c Open the manual feed slot cover.

Printing Methods

d Using both hands, slide the manual feed paper guides to the width of the paper that you are going to use.

e Using both hands, put one full sheet of labels or one envelope in the manual feed slot until the front edge touches the paper feed roller. When you feel the machine pull it in, let go.

Note

•Put one full sheet of labels or one envelope into the manual feed slot with the side to be printed face up.

•Make sure that the full sheet of labels or the envelope is straight and in the proper position on the manual feed slot. If it is not, it may not be fed properly, resulting in a skewed printout or a paper jam.

•DO NOT put more than one full sheet of labels or one envelope in the manual feed slot at any one time, as it may cause a jam.

•DO NOT insert a labels sheet that has previously been used or is missing any labels.

•If you put any Media (paper, envelope and so on) in the manual feed slot before the machine is in the Ready mode, the media may be ejected without being printed on.

Printing Methods

f Choose the following from each drop-down list menu of the printer driver.

 Paper Size				1
Envelopes
Com-10	DL	C5	Monarch	DL Long Edge

Customized paper size 1

1You can define your original paper size by choosing User Defined... in Windows® printer driver or Manage Custom Sizes... in Macintosh printer drivers.

Label
A4	Letter
 Media Type
Envelopes	Env. Thin	Env. Thick	Label
 Paper Source
Manual

Note

•When you use Envelope #10, choose Com-10 for the Paper Size.

•For other envelopes that are not listed in the printer driver, such as Envelope #9 or Envelope C6, choose User Defined... (for Windows® printer driver) or Manage Custom Sizes... (for Macintosh printer driver). For more information on envelope sizes, see Paper size on page 127.

g Send the print data to the machine.

h After the printed page comes out of the machine, put in the next full sheet of labels or envelope as shown in Step e. Repeat for each page that you want to print.

i <For printing envelopes only>When you have finished printing, reset the two green levers that were pulled down in step b back to their original positions.

Printing Methods

Note

• Remove each sheet of labels or envelope as soon as it has been printed. Stacking them may cause the 1 paper to jam or curl.

•If an envelope is creased after they are printed, see Improving the print quality on page 111.

•If envelopes get smudged during printing set the Media Type to Thick Paper or Thicker Paper to increase the fixing temperature.

•(For Windows® users) If the DL size double flap envelopes are creased after printing, choose DL Long Edge in Paper Size, from the Basic tab. Put a new DL size double-flap envelope in the manual feed slot with the longest edge of the envelope in first, then print again.

•Envelope joints that are sealed by the manufacturer should be secure.

•All sides of the envelope should be properly folded without wrinkles or creases.

Printing Methods

Duplex printing

The supplied printer drivers for Windows® 2000 or greater and Mac OS X 10.4.11 or greater all enable duplex printing. For more information about how to choose the settings, see the Help text in the printer driver.

Guidelines for printing on both sides of the paper

If the paper is thin, it may wrinkle.

If paper is curled, straighten it and then put it back in the paper tray or the manual feed slot. If the paper continues to curl, replace the paper.

If the paper is not feeding properly, it may be curled. Remove the paper and straighten it. If the paper continues to curl, replace the paper.

When you use the manual duplex function, it is possible that there may be paper jams or poor print quality. (If there is a paper jam, see Paper jams and how to clear them on page 104. If you have a print quality problem, see Improving the print quality on page 111.)

Note

•Make sure that the paper tray is completely inserted to the machine.

•You should use plain paper, recycled paper or thin paper. Do not use bond paper.

Printing Methods
Automatic duplex printing (HL-2240D / HL-2242D / HL-2250DN / HL-2270DW
only)	1

If you are using the Macintosh Printer Driver, see Automatic Duplex Printing (HL-2240D / HL-2242D / HL2250DN / HL-2270DW only) on page 48.

a Choose the following settings from each menu of the printer driver.

 Paper Size

Letter

Legal 1

Folio 1

1 Legal or Folio size paper is not available in some regions outside the USA and Canada.

Media Type

Plain Paper	Thin Paper	Recycled Paper
 Paper Source
Tray 1	Manual
 Duplex / Booklet

Duplex

Duplex Type in Duplex Settings

There are four options for each orientation. (See Duplex / Booklet on page 28.)

Binding Offset in Duplex Settings

You can specify the offset for binding. (See Duplex / Booklet on page 28.)

For any other settings, see Driver and Software in Chapter 2.

b Send the print data to the machine. The machine will print on both sides of the paper automatically.

Printing Methods

Manual duplex printing

		1
	If you are using the Macintosh Printer Driver, see Manual Duplex Printing on page 47.	1

	a Choose the following settings from each drop-down list of the printer driver.

Paper Size

You can use all the paper sizes specified for the tray you are using.

Media Type

You can use all the media types specified for the tray you are using except media that has a specified print side, such as envelopes and labels.

Paper Source

Tray 1	Manual
 Duplex / Booklet

Duplex (Manual)

Duplex Type in Duplex Settings

There are four options for each orientation. (See Duplex / Booklet on page 28.)

Binding Offset in Duplex Settings

You can specify the offset for binding. (See Duplex / Booklet on page 28.)

For any other settings, see Driver and Software in Chapter 2.

b Send the print data to the machine. The machine will print all the even-numbered pages on one side of the paper first. Then, the Windows® driver instructs you (with a pop-up message) to reinsert the paper to print the odd-numbered pages.

Note

Before reinserting the paper, straighten it well, or you may get a paper jam. Very thin or thick paper is not recommended.

2 Driver and Software

Printer driver

A printer driver is software that translates data from the format used by a computer to the format that a particular machine needs. Typically, this format is page description language (PDL).

The printer drivers for the supported versions of Windows® and Macintosh are on the CD-ROM we have supplied or on the Brother Solutions Center at http://solutions.brother.com/. Install the drivers by following the Quick Setup Guide. The latest printer driver can be downloaded from the Brother Solutions Center at http://solutions.brother.com/.

(If you want to uninstall the printer driver, see Uninstalling the printer driver on page 51.)

For Windows®

 Windows® printer driver

For Macintosh

 Macintosh printer driver

For Linux 1 2

CUPS printer driver

LPD / LPRng printer driver

1Download the printer driver for Linux from http://solutions.brother.com/ or a link on the supplied CD-ROM.

2Depending on Linux distributions, the driver may not be available.

Note

•For more information about Linux printer driver, visit us at http://solutions.brother.com/.

•The printer driver for Linux may be released after the initial release of this product.

Driver and Software

You can change the following printer settings when you print from your computer:

Paper Size

Orientation

 Copies

Media Type

Resolution

Print Settings

Multiple Page

Duplex / Booklet 1

Paper Source

Scaling

Reverse Print

Use Watermark 1

Header-Footer Print 1

Toner Save Mode

Administrator 1

Use Reprint 1

Sleep Time

Macro 1 2

Density Adjustment 1

Error Message Printout 1

Improve Print Output

Skip Blank Page

Print Profiles 1

1These settings are not available with the Macintosh printer driver.

2These settings are not available with the HL-2230, HL-2240, HL-2240D and HL-2242D.

Driver and Software

Features in the printer driver (for Windows®)

(For more information, see the Help text in the printer driver.)

Note

•The screens in this section are from Windows® XP. The screens on your computer will vary depending on your operating system.

•You can access the Printing Preferences dialog box by clicking Printing Preferences... in the General tab of the Printer Properties dialog box.

Basic tab

You can also change settings by clicking the illustration on the left side of the Basic tab.

a b c

Choose Paper Size, Orientation, Copies, Media Type, Resolution and Print Settings (1).

Choose Multiple Page and Duplex / Booklet setting (2).

Choose Paper Source (3).

d Click OK to apply your chosen settings.

To return to the default settings, click Default, then OK.

Driver and Software

Note

This area (4) shows the current settings.

Paper Size

From the drop-down box choose the Paper Size you are using.

Orientation

Orientation selects the position of how your document will be printed (Portrait or Landscape).

Portrait		Landscape

Copies

The copies selection sets the number of copies that will be printed.

Collate

With the Collate check box selected, one complete copy of your document will be printed and then will be repeated for the number of copies you selected. If the Collate check box is not selected, then each page will be printed for all the copies selected before the next page of the document is printed.

Collate checked

Collate non-checked

Driver and Software

Media Type

You can use the following types of media in your machine. For the best print quality, select the type of media that you wish to use.

Plain Paper	Thin Paper	Thick Paper	Thicker Paper	Bond Paper	2

Envelopes	Env. Thick	Env. Thin	Recycled Paper	Label

Note

•When using ordinary plain paper (75 to 105 g/m2 (20 to 28 lb)) choose Plain Paper. When using heavier weight paper or rough paper choose Thick Paper or Thicker Paper. For bond paper, choose Bond Paper.

•When you use envelopes, choose Envelopes. If the toner is not fixed to the envelope correctly when Envelopes has been selected, choose Env. Thick. If the envelope is crumpled when Envelopes has been selected, choose Env. Thin.

Resolution

You can choose the resolution as follows.

300 dpi

600 dpi

HQ 1200

Print Settings

You can manually change the print setting.

Graphics

This is the best mode for printing documents that contain graphics.

Text

This is the best mode for printing text documents.

Manual

You can change the settings manually by choosing Manual and clicking the Manual Settings... button. You can set brightness, contrast and other settings.

Multiple Page

The Multiple Page selection can reduce the image size of a page allowing multiple pages to be printed on one sheet of paper or can enlarge the image size for printing one page on multiple sheets of paper.

Page Order

When N in 1 option is selected, the page order can be selected from the drop-down list.

Border Line

When printing multiple pages onto one sheet, with the Multiple Page feature, you can choose to have a solid border, dash border or no border around each page on the sheet.

Driver and Software

Print cut-out line

When 1 in NxN pages option is selected, the Print cut-out line option can be selected. This option allows you to print a faint cut-out line around the printable area.

Duplex / Booklet	2

When you want to print a booklet or do duplex printing, use this function.

None

Disable duplex printing.

Duplex / Duplex (Manual)

When you want to do duplex printing, use these options.

•Duplex (HL-2240D / HL-2242D / HL-2250DN/ HL-2270DW only) The machine prints on both sides of the paper automatically.

•Duplex (Manual)

The machine prints all the even numbered pages first. Then the printer driver will stop and show the instructions required to re-install the paper. When you click OK the odd numbered pages will be printed.

When you choose Duplex or Duplex (Manual), the Duplex Settings... button becomes available to choose. You can set following settings in the Duplex Settings dialog box.

•Duplex Type

There are four types of duplex binding direction available for each orientation.

Portrait
Long Edge (Left)	Long Edge (Right)	Short Edge (Top)	Short Edge (Bottom)

Landscape
Long Edge (Top)	Long Edge (Bottom)	Short Edge (Left)	Short Edge (Right)

•Binding Offset

When you check Binding Offset, you can also specify the offset for binding in inches or millimeters.

Driver and Software

 Booklet / Booklet (Manual)

	Use this option to print a document in booklet format using duplex printing; it will arrange the document
	according to the correct page number and allows you to fold at the center of the print output without having
	to change the order of the page number.	2
	• Booklet (HL-2240D / HL-2242D / HL-2250DN / HL-2270DW only)	2

The machine prints on both sides of the paper automatically.

•Booklet (Manual)

The machine prints all the even numbered sides first. Then the printer driver will stop and show the instructions required to re-install the paper. When you click OK the odd numbered sides will be printed.

When you choose Booklet or Booklet (Manual), the choose. You can set following settings in the Duplex

Duplex Settings... button becomes available to Settings dialog box.

•Duplex Type

There are two types of duplex binding direction available for each orientation.

Portrait		Landscape
Left Binding	Right Binding	Top Binding	Bottom Binding

•Booklet Printing Method

When Divide into Sets is selected: This option allows you to print the whole booklet into smaller individual booklet sets, it still allows you to fold at the center of the smaller individual booklet sets without having to change the order of the page number. You can specify the number of sheets in each smaller booklet set, from 1 to 15. This option can help when folding the printed booklet that has a large number of pages.

•Binding Offset

When you check Binding Offset, you can also specify the offset for binding in inches or millimeters.

Paper Source

You can choose Auto Select, Tray1, Manual and specify separate trays for printing the first page and for printing from the second page onwards.

Driver and Software

Advanced tab

Change the tab settings by clicking one of the following icons:

Scaling (1)

Reverse Print (2)

Use Watermark (3)

Header-Footer Print (4)

Toner Save Mode (5)

Administrator (6)

Other Print Options (7)

Scaling

You can change the print image scaling.

Reverse Print

Check Reverse Print to rotate the print result by 180 degrees.

Driver and Software

Use Watermark

You can put a logo or text into your documents as a watermark.

You can choose one of the preset watermarks, or you can use a bitmap file or text that you have created.

When you use a bitmap file as a watermark, you can change the size of the watermark and put it anywhere

you like on the page.

When you use text as a watermark, you can change the Text, Font, Style, Size and Darkness settings.

Header-Footer Print

When this feature is enabled, it will print the date and time on your document from your computer’s system clock and the PC login user name or the text you entered. By clicking Settings... you can customize the information.

ID Print

If you select Login User Name, your PC login user name will print. If you select Custom and enter the text in the Custom edit box, the text you entered will print.

Toner Save Mode

You can conserve toner use with this feature. When you set Toner Save Mode to On, print appears lighter. The default setting is Off.

Note

•We do not recommend Toner Save Mode for printing Photo or Gray Scale images.

•Toner Save Mode is not available for HQ 1200 resolution.

Administrator

Administrators have the authority to limit access to functions such as scaling and watermark.

Password

Enter the password into this box.

Set Password...

Click here to change the password.

Set

Click here current password. Then you can change the settings.

Copies Lock

Lock the copy pages selection to prevent multiple copy printing.

Multiple Page & Scaling Lock

Lock the current settings of the Multiple Page and Scaling options to prevent changes being made.

Watermark Lock

Lock the current settings of the Watermark option to prevent changes being made.

Driver and Software

Header-Footer Print Lock

Lock the current settings of the Header-Footer Print option to prevent changes being made.

Other Print Options...	2

You can set the following in Printer Function:

Use Reprint

Sleep Time

Macro (HL-2250DN / HL-2270DW only)

Density Adjustment

Error Message Printout

Improve Print Output

Skip Blank Page

Use Reprint

The machine keeps the last print job sent to it in memory.

You can reprint the last job without sending the data again from your computer. For more information about the Reprint function, see Go button on page 60.

Note

If you want to prevent other people from printing your data using the reprint function, uncheck the Use Reprint check box.

Sleep Time

When the machine does not receive data for a certain period of time, it enters sleep mode. In sleep mode, the machine acts as though it were turned off. When you choose Printer Default, the timeout setting will be reset to the specific time set at the factory; this can be altered in the driver. Intelligent Sleep Mode automatically adjusts to the most suitable timeout setting depending on the frequency of your machine use.

While the machine is in sleep mode, the Ready LED is dimmed, but the machine can still receive data. Receiving a print file or document or pressing Go will automatically wake up the machine to start printing.

Macro (HL-2250DN / HL-2270DW only)

You can save a page of a document as a macro to machine memory. You can also execute the saved macro (you can use the saved macro as an overlay on any documents). This will save time and increase printing speed for often used information such as forms, company logos, letterhead formats or invoices.

Density Adjustment

Increase or decrease the print density.

Note

The Density Adjustment is not available when you set the Resolution to HQ 1200.

Driver and Software

Error Message Printout

You can choose whether the machine reports problems by printing an error page.

Selections are Printer Default, On and Off.

Improve Print Output

This feature allows you to improve a print quality problem.

Improvement Settings

•Reduce Paper Curl

If you choose this setting, the paper curl may be reduced. If you are printing only a few pages, you do not need to choose this setting. We recommend that you change the printer driver setting in Media Type to a thin setting.

•Improve Toner Fixing

If you choose this setting, the toner fixing on paper may be improved. If this selection does not provide enough improvement, change the printer driver setting in Media Type to a thick setting.

Reduce Ghosting

If you are using the machine in a high humidity environment this setting may reduce ghosting on the paper. Do not use this setting if the humidity is below 30% or ghosting may increase.

Note

This feature may not reduce ghosting for all types of paper. Before you buy a lot of paper, test a small quantity to make sure that the paper is suitable.

Skip Blank Page

If Skip Blank Page is checked, the printer driver automatically detects blank pages and excludes them from printing.

Note

This feature does not work when you choose the following features:

•Use Watermark

•Header-Footer Print

•N in 1 and 1 in NxN pages in Multiple Page

•Duplex (Manual), Booklet, Booklet (Manual) and Duplex with Binding Offset in Duplex / Booklet

•(HL-2240D only) Duplex with HQ 1200 in Resolution

Driver and Software

Print Profiles tab

Print Profiles (1)

The printer driver of the machine has the preset print profiles. Select the desired profile and click OK to configure the desirable print settings easily.

Edit a profile (2)

You can edit and save a new print profile.

Restore default profiles (3)

Click to restore all the default print profiles.

Always show Print Profile tab first (4)

When you always want to show the Print Profiles tab first, select this check box.

Driver and Software

	Editing a print profile
	a Configure the print settings in the print driver. See Basic tab on page 25 and Advanced tab on page 30.
	b Click the Print Profiles tab.	2
	c Click the Edit a profile button.	2
	c Click the Edit a profile button.

d e

Choose the icon from the drop-down list (1) and enter a profile name (2). Choose the print profile you want to overwrite and click OK.

Note

You can overwrite the preset print profiles.

Driver and Software

Support

Note

You can access the Support dialog box by clicking Support... in the Printing Preferences dialog box.

Brother Solutions Center (1)

The Brother Solutions Center (http://solutions.brother.com/) is a Website offering information about your Brother product including FAQs (Frequently Asked Questions), User’s Guides, driver updates and tips for using your machine.

Genuine Supplies Website (2)

You can visit our Website for genuine Brother supplies by clicking this button.

Brother CreativeCenter (3)

You can visit our Website for a free and easy online solution for business and home uses by clicking this button.

Print Settings (4)

This will print the pages that show how the internal settings of the machine have been configured.

Check Setting... (5)

You can check the current driver settings.

About... (6)

This will show the list of the printer driver files and version information.

Print Fonts (7) (HL-2250DN / HL-2270DW only)

This will print the pages that show all the internal fonts of the machine.

Driver and Software

Tray Settings

Note

From the Start menu, select Printers and Faxes 1. Right-click the Brother HL-2230/HL-2240/HL- 2240D/HL-2242D/HL-2250DN/HL-2270DW series icon and select Properties to access the Tray 2 Settings tab.

1 Select Settings and then Printers for Windows® 2000 users.

You can define the paper size for each paper tray and auto detect the serial number in the Tray Settings tab as follows.

Paper Source Setting (1)

This feature identifies the paper size defined for each paper tray.

•Paper Size

This setting allows you to define which paper size is used for the tray and manual feed slot. Highlight the paper source you want to define and then choose the paper size from the drop-down list. Click Update to apply the setting to the tray.

•Default Source

This setting allows you to choose the default paper source that your document will be printed from. Choose the Default Source from the drop-down list and click Update to save your setting. The Auto Select setting will automatically pull paper from any paper source (tray or manual feed slot) that has a defined paper size that matches your document.

Driver and Software

Serial No. (2)

By clicking Auto Detect, the printer driver will query the machine and display its serial number. If it fails to receive the information, the screen will display "---------------".

Note

The Auto Detect function is not available under the following machine conditions:

•The machine's power switch is off.

•The machine is in an error mode.

•The machine is in a network shared environment.

•The cable is not connected to the machine correctly.

Status Monitor

This reports the machine status (any errors that may happen with the machine) when printing. If you would like to turn the status monitor on, follow these steps:

Click the Start button, All Programs 1 , Brother, your machine (e.g. Brother HL-2270DW), and then Status Monitor.

1 Programs for Windows® 2000 users

Driver and Software

Features in the printer driver (for Macintosh)

This machine supports Mac OS X 10.4.11, 10.5.x and 10.6.x.

Note

The screens in this section are based on Mac OS X 10.5.x. The screens on your Macintosh will vary depending on your operating system.

Choosing page setup options

a From an application such as Apple TextEdit, click File, then Page Setup. Make sure HL-XXXX (where XXXX is your model name.) is chosen in the Format for pop-up menu. You can change the settings for

Paper Size, Orientation and Scale, then click OK.

b From an application such as Apple TextEdit, click File, then Print to start printing.  For Mac OS X 10.4.11

Driver and Software

For Mac OS X 10.5.x and 10.6.x

For more page setup options, click the disclosure triangle beside the Printer pop-up menu.

Choosing printing options

To control special printing features, choose the options in the Print dialog box. For the details of available options, see the following descriptions of each option.

Driver and Software

Cover Page

You can make the following cover page settings:

Print Cover Page

If you want to add a cover page to your document, use this function.

Cover Page Type

Choose a template for the cover page.

Billing Info

If you want to add the billing information to the cover page, enter text in the Billing Info box.

Layout

Pages per Sheet

Choose how many pages will appear on each side of the paper.

Layout Direction

When you specify the pages per sheet, you can also specify the direction of the layout.

Driver and Software

Border

If you want to add a border, use this function.

Two-Sided

See Automatic Duplex Printing (HL-2240D / HL-2242D / HL-2250DN / HL-2270DW only) on page 48.

Reverse Page Orientation (Mac OS X 10.5.x and 10.6.x only)

Check Reverse Page Orientation to reverse the data from up to down.

Flip Horizontally (Mac OS X 10.6.x only)

Check Flip Horizontally to print as a reflection flipped left-to-right.

Driver and Software

Print Settings

You can change settings by choosing a setting in the Print Settings list:

Basic tab

Media Type

You can change the media type to one of the following:

•Plain Paper

•Thin Paper

•Thick Paper

•Thicker Paper

•Bond Paper

•Envelopes

•Env. Thick

•Env. Thin

•Recycled Paper

•Label

Resolution

You can change the resolution as follows:

•300 dpi

•600 dpi

•HQ 1200

Driver and Software

Toner Save Mode

You can conserve toner using this feature. When you set Toner Save Mode to On, print appears lighter. The default setting is Off.

Note

•We do not recommend Toner Save Mode for printing Photo or Gray Scale images.

•Toner Save Mode is not available for HQ 1200 resolution.

Paper Source

You can choose Auto Select, Tray 1 or Manual.

Reverse Print (For Mac OS X 10.4.11 only)

Check Reverse Print to rotate the data by 180 degrees.

Advanced tab

Graphics Quality

You can change the print quality as follows:

•Graphics

This is a graphics mode (contrast priority). Choose this setting for printing text and figures, such as business and presentation documents. You can represent sharp contrasts between shaded areas.

•Text

This is the best mode for printing text documents.

Skip Blank Page

If Skip Blank Page is checked, the printer driver automatically detects blank pages and excludes them from printing.

Driver and Software

Improve Print Output

This feature allows you to improve a print quality problem.

•Reduce Paper Curl

If you choose this setting, the paper curl may be reduced. If you are printing only a few pages, you do 2 not need to choose this setting. We recommend that you change the printer driver setting in Media Type to a thin setting.

•Improve Toner Fixing

If you choose this setting, the toner fixing on paper may be improved. If this selection does not provide enough improvement, change the printer driver setting in Media Type to a thick setting.

•Reduce Ghosting

If you are using the machine in a high humidity environment this setting may reduce ghosting on the paper. Do not use this setting if the humidity is below 30% or ghosting may increase.

Note

This feature may not reduce ghosting for all types of paper. Before you buy a lot of paper, test a small quantity to make sure that the paper is suitable.

Sleep Time

When the machine does not receive data for a certain period of time, it enters sleep mode. In sleep mode, the machine acts as though it were turned off. When you choose Printer Default, the timeout setting will be reset to the default time; this can be altered in the driver. If you want to change the sleep time, choose Manual and then enter the time in the text box on the driver.

Driver and Software

 Support

•Brother Solution Center

•Visit the Genuine Supplies website

You can visit our website for genuine Brother supplies by clicking this button.

•Brother CreativeCenter

You can visit our Website for a free and easy online solution for business and home uses by clicking this button.

Driver and Software

Manual Duplex Printing

 For Mac OS X 10.4.11

a Select Paper Handling.

b Choose Odd numbered pages and click Print.

c Turn the paper over and reload it in the tray, and then choose Even numbered pages and click Print.  For Mac OS X 10.5.x and 10.6.x

a b

Select Paper Handling.

Choose Odd only in Pages To Print and click Print.

c Turn the paper over and reload it in the tray, and then choose Even only in Pages To Print and click

Print.

Driver and Software

Automatic Duplex Printing (HL-2240D / HL-2242D / HL-2250DN / HL-2270DW only)

 For Mac OS X 10.4.11

a Select Layout.

b Choose Long-edged binding or Short-edged binding in Two-Sided.

c d

Select Paper Handling.

Choose All pages in Print and click Print. You can print pages on both sides of the paper.

Driver and Software

 For Mac OS X 10.5.x and 10.6.x

	a Select Layout.
	b Choose Long-edge binding or Short-edge binding in Two-Sided. Automatically the Two-Sided	2
	check box is checked.	2
	check box is checked.

c d

Select Paper Handling.

Choose All pages in Pages To Print and click Print. You can print pages on both sides of the paper.

Driver and Software

Status Monitor

This reports the machine status (any errors that may happen with the machine) when printing. If you would like to turn the status monitor on, follow these steps:

 For Mac OS X 10.4.11

a Run the Printer Setup Utility (from the Go menu, choose Applications, Utilities), then choose the machine.

b Click the Utility, then the status monitor will start up.

For Mac OS X 10.5.x

a Run the System Preferences, select Print & Fax, then choose the machine. b Click the Open Print Queue..., then click Utility. The status monitor will start up.

For Mac OS X 10.6.x

a Run the System Preferences, select Print & Fax, then choose the machine.

b Click the Open Print Queue..., then click Printer Setup. Select the Utility tab then click Open Printer Utility. The status monitor will start up.

Driver and Software

Uninstalling the printer driver

You can uninstall the printer driver that you have installed with the following steps.

Note

•This is not available if you installed the printer driver from the Windows® Add a printer function.

•After uninstalling, we recommend that you restart your computer to remove files that were in use during the uninstall.

Printer driver for Windows®

a Click the Start button, point to All Programs 1, Brother, and then to your machine name.

b c

Click UnInstall.

Follow the instructions on the screen.

1 Programs for Windows® 2000 users

Printer driver for Macintosh

For Mac OS X 10.4.11

a b

Disconnect the USB cable between the Macintosh and your machine.

Log on as an ‘Administrator’.

c Run the Printer Setup Utility (from Go menu, choose Applications, Utilities), then choose the machine you want to remove and remove it by clicking the Delete button.

For Mac OS X 10.5.x and 10.6.x

a b

Disconnect the USB cable between the Macintosh and your machine.

Log on as an ‘Administrator’.

c From the Apple menu, choose System Preferences. Click Print & Fax, then choose the machine you want to remove and remove it by clicking the - button.

Driver and Software

Software

Software for networks (HL-2250DN / HL-2270DW only)

For the information about network utility software, see Chapter 1 of the Network User's Guide.

Remote Printer Console (For Windows® only)

Remote Printer Console is software to change many of the printer settings independently of your application. For example, you can change the settings for printer margin, sleep mode, character set and so on. These settings are then remembered and used by the machine. The application and printer driver settings will take priority over the Remote Printer Console settings.

How to use and install the Remote Printer Console software

To use the Remote Printer Console software, follow the steps below.

a Put the supplied installation CD-ROM into your CD-ROM drive and close the opening screen when it appears.

b c d e

Open Windows® Explorer and choose the CD-ROM drive.

Double-click the tools folder.

Double-click the RPC folder.

Refer to the RPC_User’s_Guide.pdf for how to install and use the Remote Printer Console.

3 Control Panel

LEDs (Light Emitting Diodes)

This section refers to four LEDs Toner, Drum, Error, Ready and Go button on the control panel.

1	Toner LED	3
1	The Toner LED indicates that the Toner is low.
1
2	Drum LED

The Drum LED indicates that the Drum will need to be replaced soon.

3Error LED

The Error LED indicates when the machine is in one of the following states:

No paper / Paper jam / Cover open

4Ready LED

The Ready LED will flash depending on the machine status.

5 Go button

Wake-up / Error recovery / Form feed / Job Cancel / Reprint / Enable or Disable the wireless network (HL2270DW only)

The LED indications shown in the table below are used in the illustrations in this chapter.

LED is off.

or or

LED is on.

The LED is dimmed.

LED is flashing.

or or

Control Panel

LEDs	Machine Status
	SLEEP
	The machine is in Sleep mode (Power Save mode). The machine acts as though it

	were turned off. Receiving data or pressing Go wakes up the machine from Sleep
	mode to Ready mode.
	DEEP SLEEP	3
	The machine is in Deep Sleep mode (reducing more power consumption than Sleep
	mode). The machine acts as though it were turned off. If the machine does not
	receive data for a certain length of time while it is in Sleep mode, it enters Deep Sleep
	mode automatically. Receiving data or pressing Go wakes up the machine from
	Deep Sleep mode to Ready mode.
	HL-2270DW only: If a wireless network is enabled, the machine does not enter Deep
	Sleep mode. To disable the wireless network, see chapter 5 of the Network User's
	Guide.

	READY
	The machine is ready to print.
	The machine is ready to print.

	PRINTING
	The machine is printing.

WARMING UP

The machine is warming up.

COOLING DOWN

The machine is cooling down. Wait for a few seconds until the inside of the machine has cooled down.

RECEIVING DATA

The machine is either receiving data from the computer or processing data in the memory.

DATA REMAINING

There is remaining print data in the machine memory. If the Ready LED is flashing for a long time and nothing has printed, press Go to print the remaining data in the memory.

Control Panel

LEDs	Machine Status
	TONER LOW
	The toner cartridge will need to be replaced soon. Buy a new toner cartridge and
	have it ready for when REPLACE TONER is indicated.
	The Toner LED will turn on for 2 seconds and off for 3 seconds.

REPLACE TONER (Stop mode)

Replace the toner cartridge with a new one. See REPLACE TONER on page 71.

CARTRIDGE ERROR

The drum unit assembly is not installed correctly. Take the drum unit out of the machine and put it back in.

NO TONER

Open the front cover, install the toner cartridge. See Toner cartridge on page 70.

REPLACE TONER (Continue mode)

The machine continues printing until the LED indicates TONER ENDED.

TONER ENDED

Replace the toner cartridge with a new one. See Replacing the toner cartridge on page 71

Control Panel

LEDs	Machine Status
	DRUM END SOON
	The drum unit will need to be replaced soon. We recommend that you get a new
	drum unit to replace the current one. See Replacing the drum unit on page 78.
	The Drum LED will turn on for 2 seconds and off for 3 seconds.

REPLACE DRUM

Replace the drum with a new one. See Replacing the drum unit on page 78.

NO PAPER T1

Put paper in the paper tray. Then press Go. See Printing on plain paper, recycled paper, bond paper, thin paper or thick paper on page 10.

MANUAL FEED

Put paper in the manual feed slot. See Printing on plain paper, recycled paper, bond paper, thin paper or thick paper on page 10 or Printing on labels or envelopes

on page 15.

Control Panel

LEDs		Machine Status
		FRONT COVER OPEN
		Close the front cover of the machine.

		FUSER COVER OPEN

Close the fuser cover located behind the back cover of the machine.

	3
JAM TRAY 1 / JAM INSIDE / JAM REAR / JAM DUPLEX

Clear the paper jam. See Paper jams and how to clear them on page 104. If the machine does not start printing, press Go.

MEMORY FULL

The machine memory is full and the machine cannot print full pages of a document.

See Solving print problems on page 118.

PRINT OVERRUN

A print overrun occurred and the machine cannot print full pages of a document. See

Solving print problems on page 118.

SIZE ERROR DX (HL-2240D / HL-2242D / HL-2250DN / HL-2270DW only)

Set the correct paper that you want to use, or load the same size paper that you selected in the current driver setting. Press Go. The paper size you can use for automatic duplex printing is A4, Letter, Legal or Folio.

DUPLEX DISABLED (HL-2240D / HL-2242D / HL-2250DN / HL-2270DW only)

Put the duplex tray in the machine and close the back cover.

DRUM ERROR

The corona wire needs to be cleaned. See Cleaning the corona wire on page 84.

DRUM STOP

Replace the drum unit with a new one. See Replacing the drum unit on page 78.

Control Panel

Service call indications

If there is an error that cannot be cleared by the user, the machine will show that a service call is needed by lighting up all the LEDs as shown below.

If you see the service call indication shown above, turn off the power switch, and then turn it back on and try to print again.

If the error is not cleared after turning the power switch off and then back on, press Go, the LEDs will light up as shown in the table below to identify the error.

LED error indication

LEDs	Main PCB	Fuser unit	Laser unit	Main motor	High voltage	FAN Failure Zero Cross
	failure	failure 1	failure	failure	failure	Error
Toner
Drum
Error
Ready

1If this error occurs, turn off the machine's power switch, wait a few seconds, and then turn it on again. Leave the machine for approx.15 minutes with the power on. If the error occurs again, call your dealer or Brother Customer Service.

For example, the LED indication below shows a fuser unit failure.

Make a note of the indication, referring to the table on page 58, and report the error status to your dealer or Brother Customer Service.

Control Panel

Note

Make sure that the front cover is completely closed before you report a service call.

Control Panel

Go button

The Go button has the following functions:

 Cancel printing

	Cancel the current job being printed: While printing press Go for about 4 seconds until all the LEDs light
	up and then release it. The Ready and Error LEDs will flash as the job is being canceled.	3
	Cancel all the received jobs: To delete all jobs, press Go for about 4 seconds until all the LEDs light up	3

	and then release it. Press Go again. The Ready and Error LEDs will flash as the job(s) is being canceled.

Wake-up

If the machine is in sleep mode, press Go to wake the machine up and go to the Ready mode.

Error recovery

If there is an error, the machine will recover automatically from some errors. If an error is not automatically cleared, press Go to clear the error, and then continue to use the machine.

Form feed

If the Ready LED flashes for a long time, press Go. The machine will print any data that is left in the machine’s memory.

Reprint

To reprint the last document, press Go for about 4 seconds until all the LEDs light up and then release it. Within 2 seconds press Go the number of times you want to reprint. If you don’t press Go within 2 seconds, a single copy will be printed.

If you print with the Windows® printer driver we have supplied with the printer, the settings for Use Reprint in the printer driver will take priority over the settings made on the control panel. (For more information, see Use Reprint on page 32.)

Enable or Disable the wireless network

If you want to switch the wireless network to enabled/disabled (disabled is the default), hold down Go for 10 seconds in the Ready mode. Then release Go when the machine prints a Network Configuration page that indicates the current network settings. (For more information, see Chapter 5 of the Network User's Guide.)

Control Panel

Print a test page

You can use Go or the printer driver to print a test page.

	Using the Go button
	a Turn off the machine.	3
	b Make sure that the front cover is closed and the power cord is plugged in.	3

	c Hold down Go as you turn on the power switch. Keep Go pressed down until the Toner, Drum and Error
	LEDs light up. Release Go. Make sure that the Toner, Drum and Error LEDs are off.

d Press Go again. The machine will print a test page.

Using the printer driver

If you are using the Windows® printer driver, click the Print Test Page button in the General tab of the printer driver.

Control Panel

Print a Printer Settings page

You can print the current settings using the control panel button or printer driver.

	Using the Go button
	a Make sure that the front cover is closed and the power cord is plugged in.	3
	b Turn on the machine and wait until the machine is in the Ready mode.	3

	c Press Go three times within 2 seconds. The machine will print the current printer settings page.

Using the printer driver

If you are using the Windows® printer driver, you can print the current printer settings page by clicking the

Print Settings button in the Support dialog.

Control Panel

Print Fonts (HL-2250DN / HL-2270DW only)

You can print a list of the internal fonts using the control panel button or printer driver.

	Using the Go button
	a Turn off the machine.	3
	b Make sure that the front cover is closed and the power cord is plugged in.	3

	c Hold down Go as you turn on the power switch. Keep Go pressed down until the Toner, Drum and Error
	LEDs light up. Release Go. Make sure that the Toner, Drum and Error LEDs are off.

d Press Go twice. The machine will print a list of the internal fonts.

Using the printer driver

If you are using the Brother’s Windows® printer driver, you can print a list of the internal fonts by clicking the Print Fonts button in the Support dialog.

Control Panel

Print a WLAN report (HL-2270DW only)

You can use Go to print machine's wireless status report. See chapter 5 of the Network User's Guide.

Default settings

The machine has three levels of default settings; the default settings have been set at the factory before	3
shipment.

Network default settings

Factory reset

Settings reset

Note

•You can not modify the preset default settings.

•Page counter can never be changed.

Network default settings (HL-2250DN / HL-2270DW only)

a b c

d e

Turn off the machine.

Make sure that the front cover is closed and the power cord is plugged in.

Hold down Go as you turn on the power switch. Keep Go pressed down until all the LEDs light up and then the Ready LED turns off.

Release Go. Make sure that all the LEDs turn off.

Press Go six times. Make sure that all the LEDs light up to indicate the print server has been reset to its factory default settings. The machine will restart.

Factory Reset

You can partially reset the machine back to its default printer settings. The network settings will not be reset:

a b c

d e

Turn off the machine.

Make sure that the front cover is closed and the power cord is plugged in.

Hold down Go as you turn on the power switch. Keep Go pressed down until all the LEDs light up and then the Ready LED turns off.

Release Go. Make sure that all the LEDs turn off.

Press Go eight times. Make sure that all the LEDs light up to indicate the machine has been reset to its factory default settings (except the network settings). The machine will restart.

Control Panel

Settings Reset

This operation will reset all the machine settings back to the settings that were set at the factory:

a Turn off the machine.
b Make sure that the front cover is closed and the power cord is plugged in.
c Hold down Go as you turn on the power switch. Keep Go pressed down until all the LEDs light up and	3

then the Ready LED turns off.

d Release Go. Make sure that all the LEDs turn off.

e Press Go ten times. The machine will automatically restart.

4 Routine Maintenance

You will need to clean the machine regularly and replace the consumable items.

Replacing consumable items

The machine will indicate when it is time to replace the consumable items. (See LEDs (Light Emitting Diodes)

on page 53)

Consumables

Toner cartridge	Drum unit
See Toner cartridge on page 70	See Drum unit on page 76.
Order No.TN-420, TN-450	Order No.DR-420

Routine Maintenance

Before replacing the consumable items

Please read the following instructions before replacing the consumable items.

WARNING

DO NOT put a toner cartridge into a fire. It could explode, resulting in injuries.

DO NOT use cleaning materials that contain ammonia, alcohol, any type of spray, or any type of flammable substance to clean the outside or inside of the machine. Doing this may cause a fire or electrical shock. See 4 Cleaning on page 82 for how to clean the machine.

Be careful not to inhale toner.

CAUTION

HOT SURFACE

•After you have just used the printer, some internal parts will be extremely hot. Wait at least 10 minutes for the printer to cool down before continuing to the next step.

•To prevent any degradation to the print quality, DO NOT touch the shaded parts shown in the illustrations.

Routine Maintenance

IMPORTANT

•Brother strongly recommends that you do not refill the toner cartridge provided with your machine. We also strongly recommend that you continue to use only genuine Brother brand replacement toner cartridges. Use or attempted use of potentially incompatible toner and/or cartridges in the Brother machine may cause damage to the machine and/or may result in unsatisfactory print quality. Our warranty coverage does not apply to any problem that is caused by the use of unauthorized third party toner and/or cartridges. To protect your investment and obtain premium performance from the Brother machine, we strongly recommend the use of genuine Brother supplies.

• We recommend that you place the drum unit and toner cartridge assembly on a clean, flat surface with a	4
piece of disposable paper underneath it in case you accidentally spill or scatter toner.

•Handle the toner cartridge carefully. If toner scatters on your hands or clothes, wipe or wash it off with cold water at once.

•To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the illustration.

• To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations.

•We recommend that you clean the machine when you replace the consumables. See Cleaning on page 82.

Routine Maintenance

•DO NOT unpack a spare toner cartridge until immediately before you put it into the machine. If toner cartridges are left unpacked for a long time the toner life may be shortened.

•DO NOT unpack a spare drum unit until immediately before you put it into the machine. If drum unit is exposed to sunlight or room light the unit may be damaged.

•While removing the drum unit, handle it carefully because it may contain toner.

Note	4
• Be sure to seal up the used toner cartridge tightly in a suitable bag so that toner powder does not spill out

of the cartridge.

•Go to http://www.brother.com/original/index.html for instructions on how to return the used toner cartridge to the brother collection program. If you choose not to return your used toner cartridge, please discard the used toner cartridge according to local regulations, keeping it separate from domestic waste. If you have questions, call your local waste disposal office.

•To ensure high quality printing, we recommend that you use only genuine Brother toner cartridges. When you want to buy toner cartridges, call your dealer.

Routine Maintenance

Toner cartridge

The original toner cartridge that came with the machine may be either a starter, standard or a high yield toner cartridge 1, and depends on the model and country you bought the machine in.

1The starter toner cartridge will print approximately 700 pages, the Standard toner cartridges will print approximately 1,200 pages and the High yield toner cartridges will print approximately 2,600 pages. Pages refers to A4 or Letter-size single-sided pages. Approximate cartridge yield is declared in accordance with ISO/IEC 19752. (A4 or Letter)

Note	4
• The amount of toner used varies according to what is printed on the page and the print density setting.

• If you change the print density setting for lighter or darker printing, the amount of toner used will change.

TONER LOW

The Toner LED will turn on for 2 seconds and off for 3 seconds and repeats this pattern.

If the LEDs show this indication, the toner is low. Buy a new toner cartridge and have it ready before you get a Replace Toner indication. To replace the toner cartridge, see Replacing the toner cartridge on page 71.

Note

•The Toner LED will flash continuously if the toner is low.

•If the printout is faint, hold the drum unit and toner cartridge assembly level with both hands and gently shake it from side to side several times to spread the toner evenly inside the cartridge.

Routine Maintenance

REPLACE TONER

The machine will stop printing until you replace the toner cartridge. A new and unused genuine Brother toner cartridge will reset the REPLACE TONER mode.

Replacing the toner cartridge

Before you replace the toner cartridges, see Before replacing the consumable items on page 67.

a b

Make sure that the machine is turned on. Leave the machine for at least 10 minutes to cool down.

Open the front cover.

c Take out the drum unit and toner cartridge assembly.

Routine Maintenance

d Push down the green lock lever and take the toner cartridge out of the drum unit.

e Unpack the new toner cartridge. Hold the cartridge level with both hands and gently shake it from side to side several times to spread the toner evenly inside the cartridge.

Routine Maintenance

f Pull off the protective cover.

g Put the new toner cartridge firmly into the drum unit until you hear it lock into place. If you put it in properly, the green lock lever will lift automatically.

Routine Maintenance

h Clean the primary corona wire inside the drum unit by gently sliding the green tab from right to left and left to right several times.

Note

Be sure to return the tab to the home position (a) (1). If you do not, printed pages may have a vertical stripe.

i Put the drum unit and toner cartridge assembly back into the machine. Close the front cover.

Note

DO NOT turn off the machine's power switch or open the front cover until the Ready LED lights up.

Routine Maintenance

The printing operation varies depending on the machine setting:

Default setting (Stop mode)

The machine will stop printing until you replace the toner cartridge with a new one when the LEDs indicate

REPLACE TONER.

Continue mode

To force the machine to continue printing after the LEDs indicate REPLACE TONER, press Go seven

times to enter Continue mode (all the LEDs flash twice, and then the Ready LED turns on). The machine

will continue printing until the LEDs indicate TONER ENDED. 4 To return to the default setting (Stop mode), press Go seven times (all the LEDs flash once).

Note

•Make sure that the front cover is closed before you change the mode.

•When the LEDs indicate an error mode, you cannot change the mode.

•If you continue printing in the Continue mode, we cannot guarantee the print quality.

•While using Continue mode the print may appear faint.

Ready mode

When you replace the toner cartridge with a new one, the machine returns to the Ready mode.

TONER ENDED

The machine stops printing until you replace the toner cartridge with a new one. See Replacing the toner cartridge on page 71.

Routine Maintenance

Drum unit

A new drum unit can print approximately 12,000 A4 or Letter size single-sided pages at 1 page / job.

Note

• There are many factors that determine the actual drum life, such as the temperature, humidity, type of paper, type of toner used, number of pages per print job and so on. Under ideal conditions, the average drum life is estimated at approximately 12,000 pages. The actual number of pages that your drum will print

may be significantly less than this estimate. Because we have no control over the many factors that determine the actual drum life, we cannot guarantee a minimum number of pages that will be printed by 4 your drum.

•For best performance, use only genuine Brother toner. The machine should be used only in a clean, dustfree environment with adequate ventilation.

•Printing with a non-Brother drum unit may reduce not only the print quality but also the quality and life of the machine itself. Warranty coverage does not apply to problems caused by the use of a non-Brother drum unit.

DRUM END SOON

If the Drum LED flashes, it means the drum unit will need to be replaced soon. We recommend that you replace the drum unit with a new one before there is a noticeable deterioration in the print quality.

Routine Maintenance

REPLACE DRUM

If the Drum LED is on, it means the drum unit should be replaced. Please replace it with a new Brother drum unit.

DRUM STOP

If the Drum and Error LEDs are on, it means the drum unit must be replaced. Replace it with a new Brother drum unit.

Routine Maintenance

Replacing the drum unit

Before you replace the drum unit, see Before replacing the consumable items on page 67.

When you replace the drum unit with a new one, you need to reset the drum counter by completing the following steps:

a Make sure that the machine is turned on and the Drum LED is flashing. Leave the machine for at least 10 minutes to cool down.

b Open the front cover.

c Take out the drum unit and toner cartridge assembly.

Routine Maintenance

d Push down the green lock lever and take the toner cartridge out of the drum unit.

e Unpack the new drum unit.

Routine Maintenance

f Put the toner cartridge firmly into the new drum unit until you hear it lock into place. If you put the cartridge in properly, the green lock lever will lift automatically.

g Put the drum unit and toner cartridge assembly back into the machine. Do not close the front cover yet.

Routine Maintenance

h Press and hold down Go for about 4 seconds until all the LEDs light up. Once all four LEDs are lit, release Go.

IMPORTANT

Do not reset the drum counter when you only replace the toner cartridge.

i Close the front cover.

j Make sure that the Drum LED is now off.

Routine Maintenance

Cleaning

Clean the outside and inside of the machine regularly with a dry, lint-free cloth. When you replace the toner cartridge or the drum unit, make sure that you clean the inside of the machine. If printed pages are stained with toner, clean the inside of the machine with a dry, lint-free cloth.

WARNING

DO NOT use cleaning materials that contain ammonia, alcohol, any type of spray, or any type of flammable	4
substance to clean the outside or inside of the machine. Doing this may cause a fire or electrical shock.

Be careful not to inhale toner.

IMPORTANT

Use neutral detergents. Cleaning with volatile liquids such as thinner or benzine will damage the surface of the machine.

Routine Maintenance

Cleaning the outside of the machine

a Turn off the machine's power switch. Disconnect all cables, and then unplug the power cord from the AC power outlet.

b Pull the paper tray completely out of the machine.

c Wipe the outside of the machine with a dry, lint-free cloth to remove dust.

d e

Remove all the paper, and anything that is stuck inside, from the paper tray. Wipe the inside of the paper tray with a dry, lint-free cloth to remove dust.

f Put the paper back in the paper tray. g Put the paper tray back in the machine.

h Plug the machine's power cord back into the AC power outlet first, and then reconnect all cables. Turn on the machine's power switch.

Routine Maintenance

Cleaning the corona wire

If you have print quality problems, clean the corona wire as follows:

a Open the front cover and leave the machine for at least 10 minutes to cool down.

b Take out the drum unit and toner cartridge assembly.

IMPORTANT

•We recommend that you put the drum unit and toner cartridge assembly on a piece of disposable paper or cloth in case you accidentally spill or scatter toner.

•To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the illustration.

Routine Maintenance

c Clean the primary corona wire inside the drum unit by gently sliding the green tab from right to left and left to right several times.

Note

Be sure to return the tab to the home position (a) (1). If you do not, printed pages may have a vertical stripe.

d Put the drum unit and toner cartridge assembly back into the machine. Close the front cover.

Routine Maintenance

Cleaning the drum unit

If your printout has white or black spots at 94 mm (3.71 in.) intervals, follow the steps below to solve the problem.

a Prepare blank A4 or Letter size paper.

b Make sure the machine is in the Ready mode.

c Open the front cover and the back cover (face-up output tray).

Routine Maintenance

Note

Make sure that the two green envelope levers on the left and right hand sides are in the up position.

d Press Go five times.

e Close the front cover. The machine will prepare the Drum Cleaning process. When the machine is ready for the Drum Cleaning process, the Ready LED turns on.

f Open the manual feed slot cover.

Routine Maintenance

g Using both hands, slide the manual feed paper guides to the width of the paper that you are going to use.

h Using both hands, put one piece of A4 or Letter size paper in the manual feed slot until the top edge of the paper touches the paper feed roller. When you feel the machine pull in the paper, let go. The machine will start the Drum Cleaning process. The Ready LED flashes during the Drum Cleaning process.

Note

•The machine makes a mechanical noise during the Drum Cleaning process because the machine rotates the OPC drum in reverse. This noise is not due to a malfunction of the machine.

•DO NOT put more than one sheet of paper in the manual feed slot at any one time, as it may cause a jam.

•If the paper in the manual feed slot is other than A4 or Letter size, the machine will stop the Drum Cleaning process and eject the paper.

•Make sure that the paper is straight and in the proper position on the manual feed slot. If it is not, it may not be fed properly, resulting in a skewed printout or a paper jam.

•DO NOT close the back cover (face-up output tray) during the Drum Cleaning process. The machine will stop the Drum Cleaning process and eject the paper. It may cause a jam.

•If the machine receives a print job before you put one sheet of paper in the manual feed slot, the machine will stop the Drum Cleaning process and print the print job.

Routine Maintenance

i When the machine has finished cleaning it returns to the Ready mode.

j Repeat steps c to i two more times using a new blank sheet of paper each time. Upon completion please discard the used paper.

If the problem is not solved yet, follow the steps below:

a Turn off the machine's power switch. Disconnect all the cables, and then unplug the power cord from the AC power outlet. Leave the machine turned off for at least 10 minutes to cool down.

b Open the front cover.	4

c Take out the drum unit and toner cartridge assembly.

Routine Maintenance

IMPORTANT

•We recommend that you put the drum unit and toner cartridge assembly on a piece of disposable paper or cloth in case you accidentally spill or scatter toner.

•To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the illustration.

d Push down the green lock lever and take the toner cartridge out of the drum unit.

Routine Maintenance

e Put the print sample in front of the drum unit, and find the exact position of the poor print.

f Turn the drum unit gear by hand while looking at the surface of the OPC drum (1).

g When you have found the mark on the drum that matches the print sample, wipe the surface of the OPC drum with a dry cotton swab until the dust or glue on the surface comes off.

Brother HL 2240D, BRTHL2230, HL-2242D, HL 2270DW, HL-2240 User Manual

Routine Maintenance

IMPORTANT

DO NOT clean the surface of the photosensitive drum with a sharp object.

h Put the toner cartridge back into the drum unit until you hear it lock into place. If you put the cartridge in properly, the green lock lever will lift automatically.

i Open the front cover. Put the drum unit and toner cartridge assembly back into the machine.

j k

Put the paper tray firmly back in the machine.

Close the front cover.

Routine Maintenance

l Plug the machine's power cord back into the AC power outlet first, and then reconnect all cables. Turn on the machine's power switch.

Cleaning the paper pick-up roller

If the paper pick-up roller is dirty, the machine may not feed paper. In that case, clean the paper pick-up roller as follows:

a Turn off the machine's power switch. Disconnect all cables, and then unplug the power cord from the AC	4
power outlet.

b Pull the paper tray out of the machine.

c Remove all the paper, and anything that is stuck inside, from the paper tray.

d Tightly wring out a lint-free cloth soaked in lukewarm water, and then in the paper tray wipe the separator pad (1) to remove any dust.

Routine Maintenance

e Wipe the two paper pick-up rollers (1) inside the machine.

f g h

Put the paper back in the paper tray.

Put the paper tray back in the machine.

Plug the machine's power cord back into the AC power outlet first, and then reconnect all cables. Turn on the machine's power switch.

Routine Maintenance

Packing and shipping the machine

Note

If for any reason you must ship your machine, carefully repack the machine in the original packaging to avoid any damage during transit. The machine should be adequately insured with the carrier.

a Turn off the machine's power switch. Disconnect all the cables, and then unplug the power cord from the AC power outlet. Leave the machine turned off for at least 10 minutes to cool down.

b Open the front cover.	4

c Take out the drum unit and toner cartridge assembly.

IMPORTANT

•We recommend that you put the drum unit and toner cartridge assembly on a piece of disposable paper or cloth in case you accidentally spill or scatter toner.

•To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the illustration.

Routine Maintenance

d Put the protective material in the machine with the "REMOVE" text to the left, as shown in the illustration.

e Put the drum unit and toner cartridge assembly back into the machine.

f Put the elastic band over the handle of the drum unit, as shown in the illustration.

g h

Close the front cover.

Put the machine into the bag it originally came in.

Brother HL 2240D, BRTHL2230, HL-2242D, HL 2270DW, HL-2240 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Using this guide

Symbols used in this guide

Table of Contents

1 Printing Methods

About this machine

Front view and Back view

Acceptable paper and other print media

Recommended paper and print media

Type and size of paper

Recommended paper specifications

Handling and using special paper

Types of paper to avoid

Envelopes

Types of envelopes to avoid

Labels

Types of labels to avoid

Unprintable area

Printing Methods

Printing on plain paper, recycled paper, bond paper, thin paper or thick paper

Printing from the paper tray (plain paper, recycled paper and thin paper only)

Printing from the Manual feed slot

Printing on labels or envelopes

Duplex printing

Guidelines for printing on both sides of the paper

Manual duplex printing

2 Driver and Software

Printer driver

Features in the printer driver (for Windows®)

Basic tab

Paper Size

Orientation

Copies

Media Type

Resolution

Print Settings

Multiple Page

Duplex / Booklet

Paper Source

Advanced tab

Scaling

Reverse Print

Use Watermark

Header-Footer Print

Toner Save Mode

Administrator

Other Print Options...

Use Reprint

Sleep Time

Macro (HL-2250DN / HL-2270DW only)

Density Adjustment

Error Message Printout

Improve Print Output

Skip Blank Page

Print Profiles tab

Support

Tray Settings

Status Monitor

Features in the printer driver (for Macintosh)

Choosing page setup options

Choosing printing options

Cover Page

Layout

Print Settings

Manual Duplex Printing

Automatic Duplex Printing (HL-2240D / HL-2242D / HL-2250DN / HL-2270DW only)

Status Monitor

Uninstalling the printer driver

Printer driver for Windows®

Printer driver for Macintosh

Software

Software for networks (HL-2250DN / HL-2270DW only)

Remote Printer Console (For Windows® only)

How to use and install the Remote Printer Console software

3 Control Panel

LEDs (Light Emitting Diodes)

Service call indications