Please read this booklet before attempting to operate the product, or before attempting any
maintenance. Failure to follow these instructions may result in an increased risk of fire, electrical
shock, burns or suffocation.
Symbols and
conventions used in
the documentation
The following symbols and conventions are
used throughout the documentation.
BoldBold typeface identifies specific
buttons on the product’s control
panel, on the computer screen.
ItalicsItalicized typeface emphasizes
an important point or refers you
to a related topic.
Courier
New
WARNING
WARNING indicates a potentially
hazardous situation which, if not avoided,
could result in death or serious injuries.
CAUTION
Text in the Courier New font
identifies messages on the
LCD of the product.
Notes tell you how you should
respond to a situation that may arise
or give tips about how the operation
A
works with other features.
Electrical Hazard icons alert you to
possible electrical shock.
Improper Setup icons alert you to
devices and operations that are not
compatible with the product.
Hot Surface icons warn you not to
touch product parts that are hot.
Follow all warnings and instructions marked
on the product.
The illustrations in this guide show the
HL-2240D and MFC-7860DW.
CAUTION indicates a potentially hazardous
situation which, if not avoided, may result in
minor or moderate injuries.
IMPORTANT
IMPORTANT indicates a potentially
hazardous situation which, if not avoided,
may result in damage to property or loss of
product functionality.
Version A
UK/IRE/SAF
1
Compilation and PublicationA
WARNING
CAUTION
Under the supervision of Brother Industries, Ltd., this manual has been compiled and published,
covering the latest product descriptions and specifications.
The contents of this manual and the specifications of this product are subject to change without
notice.
Brother reserves the right to make changes without notice in the specifications and materials
contained herein and shall not be responsible for any damages (including consequential) caused
by reliance on the materials presented, including but not limited to typographical and other errors
relating to the publication.
Choosing a locationA
Put your product on a flat, level, stable surface that is free of vibration and shocks, such as a desk.
Put the product near a telephone socket and a standard grounded electrical socket. Choose a
location where the temperature remains between 10C and 32.5C and the humidity is between
20% to 80% (without condensation).
DO NOT expose the product to direct sunlight, excessive heat, open flames, corrosive gasses,
moisture or dust.
DO NOT place the product near heaters, air conditioners, desk fan, refrigerators, water or
chemicals.
Avoid placing your product in a high-traffic area.
DO NOT put the product where the ventilation holes of the product are blocked. Keep a gap of
roughly 100 mm between the ventilation holes and the wall.
2
WARNING
DO NOT connect your product to electrical sockets controlled by wall switches or automatic
timers, or to the same circuit as large appliances that might disrupt the power supply.
Disruption of power can delete information from the product’s memory.
Avoid interference sources, such as other cordless telephone systems or speakers.
Make sure cables leading to the product do not constitute a trip hazard.
DO NOT eat the Silica Pack. Please discard. If ingested seek medical attention immediately.
To use the product safelyA
There are high voltage electrodes inside the product. Before you clean the inside of the product,
make sure you have unplugged the telephone line cord first (MFC only) and then the power cord
from the electrical socket. Doing this will prevent an electrical shock.
DO NOT handle the plug with wet hands. Doing this might cause an electrical shock.
Always make sure the plug is fully inserted.
3
This product must be installed near an electrical socket that is easily accessible. In case of an
emergency, you must unplug the power cord from the electrical socket to shut off the power
completely.
Plastic bags are used in the packing of your product and drum unit. Plastic bags are not toys.
To avoid the danger of suffocation, keep these bags away from babies and children and dispose
of them properly.
DO NOT use flammable substances near the product. DO NOT use any type of spray to clean
the inside or outside of the product. Doing this may cause a fire or electrical shock. See Routine Maintenance in the User's Guide/Basic User's Guide for how to clean the product.
DO NOT use a vacuum cleaner to clean up scattered toner. Doing this might cause the toner
dust to ignite inside the vacuum cleaner, potentially starting a fire. Please carefully clean the
toner dust with a dry, lint-free soft cloth and dispose of it according to local regulations.
Be careful not to inhale toner.
4
CAUTION
(MFC only)
Use caution when installing or modifying telephone lines. Never touch telephone wires or
terminals that are not insulated unless the telephone line has been unplugged at the wall socket.
Never install telephone wiring during a lightning storm. Never install a telephone wall socket in
a wet location.
(MFC only)
When using your telephone equipment, basic safety precautions should always be followed to
reduce the risk of fire, electrical shock and injury to people, including the following:
1 DO NOT use this product near water, for example, near a bath tub, wash bowl, kitchen sink
or washing product, in a wet basement or near a swimming pool.
2 Avoid using this product during an electrical storm. There may be a remote risk of electric
shock from lightning.
3 DO NOT use this product to report a gas leak in the vicinity of the leak.
4 We DO NOT advise using an extension lead.
5 Never install telephone wiring during a lightning storm. Never install a telephone wall socket
in a wet location.
6 If any cables become damaged, disconnect your product, and contact your Brother dealer.
7 DO NOT place any objects on the product, or obstruct the air vents.
8 This product should be connected to an adjacent grounded AC power source within the
range indicated on the rating label. DO NOT connect it to a DC power source or inverter. If
you are not sure, contact a qualified electrician.
SAVE THESE INSTRUCTIONS
(MFC and DCP only)
When you move the machine, grasp the side handholds that are under the scanner. DO NOT
carry the machine by holding it at the bottom.
5
(MFC and DCP only)
Some areas of the product can cause injury if covers (shaded) are closed with force. Take care
when placing your hand in the areas shown in the illustrations.
(MFC and DCP only)
To prevent injuries, be careful not to put your fingers in the areas shown in the illustrations.
6
CAUTION
IMPORTANT
HOT SURFACE
After you have just used the product, some internal parts of the product will be extremely hot.
To prevent injury, DO NOT touch the shaded parts shown in the illustration, when you open the
front or back cover (back output tray).
Inside the product
(Front View)
Inside the product
(Front View)
Inside the product
(Back View)
DO NOT remove or damage any of the caution or warning labels inside the product.
7
Important safety instructionsA
1 Read all of these instructions.
2 Save these instructions for later reference.
3 Follow all warnings and instructions marked on the product.
4 Unplug this product from the wall socket before cleaning inside of the product. DO NOT use
liquid or aerosol cleaners. Use a dry, lint-free soft cloth for cleaning.
5 DO NOT place this product on an unstable cart, stand, or table. The product may fall, causing
serious damage to the product.
6 Slots and openings in the casing at the back or bottom are provided for ventilation. To ensure
reliable operation of the product and to protect it from overheating, these openings must not
be blocked or covered. The openings should never be blocked by placing the product on a bed,
sofa, rug, or other similar surface. This product should never be placed near or over a radiator
or heater. This product should never be placed in a built-in installation unless adequate
ventilation is provided.
7 This product should be connected to an AC power source within the range indicated on the
rating label. DO NOT connect it to a DC power source or inverter. If you are not sure, contact
a qualified electrician.
8 This product is equipped with a 3-wire grounded plug. This plug will only fit into a grounded
power outlet. This is a safety feature. If you are unable to insert the plug into the outlet, call
your electrician to replace your obsolete outlet. DO NOT defeat the purpose of the grounded
plug.
9 Use only the power cord supplied with this product.
10 DO NOT allow anything to rest on the power cord. DO NOT place this product where people
can walk on the cord.
11 Use the product in a well-ventilated area.
12 The power cord, including extensions, should be no longer than 16.5 feet (5 metres).
DO NOT share the same power circuit with other high powered appliances, such as an air
conditioner, copier, shredder, and so on.
13 DO NOT place anything in front of the product that will block printed pages or received faxes.
DO NOT place anything in the path of printed pages or received faxes.
14 Wait until pages have exited the product before picking them up.
15 Unplug this product from the power socket and refer all servicing to Brother Authorized Service
Personnel under the following conditions:
When the power cord is damaged or frayed.
If liquid has been spilled into the product.
If the product has been exposed to rain or water.
If the product does not operate normally when the operating instructions are followed.
Adjust only those controls that are covered by the operating instructions. Incorrect
adjustment of other controls may result in damage and will often require extensive work by
a qualified technician to restore the product to normal operation.
8
If the product has been dropped or the casing has been damaged.
If the product exhibits a distinct change in performance, indicating a need for service.
16 To protect your product against power surges, we recommend the use of a power protection
device (Surge Protector).
17 To reduce the risk of fire, electric shock and injury to people, note the following:
DO NOT use this product near appliances that use water, a swimming pool or in a wet
basement.
DO NOT use the product during an electrical storm (there is the remote possibility of an
electrical shock) or to report a gas leak (MFC only) in the vicinity of the leak.
DO NOT use this product in the vicinity of a gas leak.
This product is a Class 1 laser product as defined in IEC60825-1:2007 specifications. The label
shown below is attached in countries where required.
This product has a Class 3B Laser Diode which emits invisible
laser radiation in the Scanner Unit. The Scanner Unit should not
be opened under any circumstances.
CLASS 1 LASER PRODUCT
APPAREIL À LASER DE CLASSE 1
LASER KLASSE 1 PRODUKT
Internal Laser radiationA
Wave length: 770 - 800 nm
Output: 25 mW max.
Laser Class: Class 3B
Use of controls, adjustments or performance of procedures other than those specified in this
manual may result in hazardous radiation exposure.
Disconnect deviceA
This product must be installed near an electrical socket that is easily accessible. In case of
emergencies, you must disconnect the power cord from the electrical socket to shut off power
completely.
Approval Information (MFC only)A
THIS EQUIPMENT IS DESIGNED TO WORK WITH A TWO WIRE ANALOGUE PSTN LINE
FITTED WITH THE APPROPRIATE CONNECTOR.
Brother advises that this product may not function correctly in a country other than where it was
originally purchased, and does not offer any warranty in the event that this product is used on
public telecommunication lines in another country.
11
Wiring information (U.K. only)A
CAUTION
If you need to replace the plug fuse, fit a fuse that is approved by ASTA to BS1362 with the same
rating as the original fuse.
Always replace the fuse cover. Never use a plug that does not have a cover. If in any doubt, call
a qualified electrician.
Warning -This product must be earthed.
The wires in the mains lead are coloured in line with the following code:
Green and Yellow: Earth
Blue: Neutral
Brown: Live
LAN connection (Network models only)A
DO NOT connect this product to a LAN connection that is subject to over-voltages.
Radio interferenceA
This product complies with EN55022 (CISPR Publication 22)/Class B.
EU Directive 2002/96/EC and EN50419A
This equipment is marked with the above recycling symbol. It means that at the end of the life of
the equipment you must dispose of it separately at an appropriate collection point and not place
it in the normal domestic unsorted waste stream. This will benefit the environment for all.
(European Union only)
12
International ENERGY STAR® Qualification StatementA
The purpose of the International ENERGY STAR® Program is to promote the development and
popularization of energy-efficient office equipment.
As an ENERGY STAR
the ENERGY STAR
®
Partner, Brother Industries, Ltd. has determined that this product meets
®
specifications for energy efficiency.
TrademarksA
The Brother logo is a registered trademark of Brother Industries, Ltd.
Brother is a registered trademark of Brother Industries, Ltd.
Multi-Function Link is a registered trademark of Brother International Corporation.
Microsoft, Windows, Windows Server, Outlook and Internet Explorer are registered trademarks of
Microsoft Corporation in the United States and/or other countries.
Windows Vista is either a registered trademark or a trademark of Microsoft Corporation in the
United States and other countries.
Apple, Macintosh, Safari and TrueType are trademarks of Apple Inc., registered in the United
States and other countries.
Mac and the Mac logo are trademarks of Apple Inc., registered in the U.S. and other countries.
Linux is the registered trademark of Linus Torvalds in the U.S. and other countries.
UNIX is a registered trademark of The Open Group in the United States and other countries.
Intel, Intel Core and Pentium are trademarks of Intel Corporation in the U.S. and other countries.
AMD is a trademark of Advanced Micro Devices, Inc.
Adobe, Flash, Illustrator, PageMaker, Photoshop, PostScript and PostScript 3 are either
registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or
other countries.
Corel and CorelDRAW are trademarks or registered trademarks of Corel Corporation and/or its
subsidiaries in Canada, the United States and/or other countries.
Wi-Fi and Wi-Fi Alliance are registered trademarks of the Wi-Fi Alliance.
AOSS is a trademark of Buffalo Inc.
13
Nuance, the Nuance logo, PaperPort and ScanSoft are trademarks or registered trademarks of
Nuance Communications, Inc. or its affiliates in the United States and/or other countries.
Each company whose software titles is mentioned in this manual has a Software License
Agreement specific to its proprietary programs.
Any trade names and product names of companies appearing on Brother products, related
documents and any other materials are all trademarks or registered trademarks of those
respective companies.
14
Open Source Licensing RemarksA
This product includes open-source software.
Please see Open Source Licensing Remarks and Copyright information on the supplied CD-ROM.
(For Windows
(For Macintosh) Double-click the CD-ROM icon on your desktop. Then double-click the Utilities
icon. License.rtf will appear.
®
) “X:\License.txt” (where X is your drive letter).
This product includes the “KASAGO TCP/IP” software developed by ZUKEN ELMIC, Inc.
Other Information
(MFC-7470D, MFC-7860DN and MFC-7860DW)A
FlashFX® is a registered trademark of Datalight, Inc.
®
FlashFX
U.S.Patent Office 5,860,082/6,260,156
FlashFX
Reliance™ is a trademark of Datalight, Inc.
Datalight
Copyright 1989-2010 Datalight, Inc., All Rights Reserved
Copyright 1998-2010 Datalight, Inc.
®
Pro™ is a trademark of Datalight, Inc.
®
is a registered trademark of Datalight, Inc.
15
Unlawful use of copying equipment
(MFC and DCP only) A
It is an offence to make reproductions of certain items or documents with the intent to commit
fraud. The following is a non-exhaustive list of documents which it may be unlawful to produce
copies of. We suggest you check with your legal adviser and/or the relevant legal authorities if in
doubt about a particular item or document:
Currency
Bonds or other certificates of indebtedness
Certificates of Deposit
Armed forces service or draft papers
Passports
Postage stamps (cancelled or uncancelled)
Immigration papers
Welfare documents
Cheques or drafts drawn by governmental agencies
Identifying badges or insignias
In addition, driving licenses and/or Certificates of Title to motor vehicles may not be copied under
certain national laws.
Copyrighted works cannot be copied lawfully, subject to the “fair dealing” exception relating to
sections of a copyrighted work. Multiple copies would indicate improper use. Works of art should
be considered the equivalent of copyrighted works.
You can read this manual with Screen
Reader ‘text-to-speech’ software.
You must set up the hardware and install the driver before you can use the machine.
Please use the Quick Setup Guide to set up the machine. You can find a printed copy in the box.
Please read this User’s Guide thoroughly before you use the machine.
Please visit us at http://solutions.brother.com/
utilities, and answers to frequently asked questions (FAQs) and technical questions.
Note: Not all models are available in all countries.
where you can get product support, the latest driver updates and
HL-2270DW
Version B
UK/IRE
Using this guide
Symbols used in this guide
The following symbols and conventions are used throughout the documentation.
WARNING indicates a potentially hazardous situation which, if not avoided,
could result in death or serious injuries.
CAUTION indicates a potentially hazardous situation which, if not avoided,
may result in minor or moderate injuries.
IMPORTANT indicates a potentially hazardous situation which, if not
avoided, may result in damage to property or loss of product functionality.
Hot Surface icons warn you not to touch machine parts that are hot.
Notes tell you how you should respond to a situation that may arise or give
tips about how the operation works with other features.
i
Table of Contents
1Printing Methods1
About this machine ....................................................................................................................................1
Front view and Back view....................................................................................................................1
Acceptable paper and other print media....................................................................................................3
Recommended paper and print media ................................................................................................3
Type and size of paper ........................................................................................................................4
Handling and using special paper .......................................................................................................6
Unprintable area ..................................................................................................................................9
Service call indications ............................................................................................................................58
Go button.................................................................................................................................................60
Print a test page ................................................................................................................................61
Print a Printer Settings page..............................................................................................................62
Drum unit ...........................................................................................................................................77
Cleaning the outside of the machine .................................................................................................84
Cleaning the corona wire...................................................................................................................85
Cleaning the drum unit ......................................................................................................................87
Cleaning the paper pick-up roller.......................................................................................................94
Packing and shipping the machine ..........................................................................................................96
5Troubleshooting100
Identifying your problem ........................................................................................................................100
Error messages in the Status Monitor ...................................................................................................101
Paper handling ......................................................................................................................................103
Paper jams and how to clear them ........................................................................................................105
Improving the print quality......................................................................................................................112
Other problems......................................................................................................................................120
For Macintosh with USB ..................................................................................................................120
When looking at this page, you can jump to the page for each printing method by clicking p in the table.
Media typeTray 1ManualDXChoose the media type
Plain paper
75 to 105 g/m
Recycled paperpppRecycled Paper
Bond paper
Rough paper– 60 to 163 g/m
(16 to 43 lb)
Thin paper
60 to 75 g/m
Thick paper
105 to 163 g/m
Labelsp
Envelopes
2
(20 to 28 lb)
2
(16 to 20 lb)
2
(28 to 43 lb)
2
DX
from the printer driver
Plain Paper
ppp
Bond Paper
p
Thin Paper
ppp
Thick Paper or Thicker
p
Paper
Label
A4 or Letter
Envelopes
p
Env. Thin
1
Tray 1ManualDX
Paper sizeA4, Letter, B5 (ISO/JIS), A5, A5
(Long Edge), B6 (ISO), A6,
Executive
Number of sheets
(80 g/m
2
/ 20 lb)
250 sheetsSingle sheet
Env. Thick
Width: 76.2 to 216 mm (3 to 8.5 in.)
Length: 116 to 406.4 mm (4.6 to
16 in.)
A4
4
Printing Methods
Recommended paper specifications1
The following paper specifications are suitable for this machine.
Basis weight
Thickness80-110 m
RoughnessHigher than 20 sec.
Stiffness
Grain directionLong grain
Volume resistivity
Surface resistivity
FillerCaCO
Ash contentBelow 23 wt%
BrightnessHigher than 80%
OpacityHigher than 85%
75-90 g/m
90-150 cm
10e
10e
2
(20-24 lb)
3
/100
9
-10e11 ohm
9
-10e12 ohm-cm
(Neutral)
3
Use paper that is made for plain-paper copying.
2
Use paper that is 75 to 90 g/m
(20 to 24 lb).
Use long grain paper with a neutral Ph value, and a moisture content of approx. 5%.
This machine can use recycled paper that meets DIN 19309 specifications.
1
(To help you choose which paper to use with this machine, see Important information for choosing your paper
on page 128.)
5
Printing Methods
IMPORTANT
1
1
Handling and using special paper1
The machine is designed to work well with most types of xerographic and bond paper. However, some paper
variables may have an effect on print quality or handling reliability. Always test samples of paper before
purchasing to ensure desirable performance. Store paper in its original packaging and keep it sealed. Keep
the paper flat and away from moisture, direct sunlight and heat.
Some important guidelines when selecting paper are:
DO NOT use inkjet paper because it may cause a paper jam or damage your machine.
Preprinted paper must use ink that can withstand the temperature of the machine’s fusing process 200
degrees centigrade (392 degrees Fahrenheit).
If you use bond paper, paper having a rough surface or paper that is wrinkled or creased, the paper may
exhibit degraded performance.
Types of paper to avoid1
Some types of paper may not perform well or may cause damage to your machine.
1
DO NOT use paper:
• that is highly textured
• that is extremely smooth or shiny
• that is curled or warped
1 A curl of 2 mm (0.08 in.) or greater may cause jams to occur.
• that is coated or has a chemical finish
• that is damaged, creased or folded
• that exceeds the recommended weight specification in this guide
• with tabs and staples
• with letterheads using low temperature dyes or thermography
• that is multipart or carbonless
• that is designed for inkjet printing
If you use any of the types of paper listed above, they may damage your machine. This damage is not
covered under any Brother warranty or service agreement.
6
Printing Methods
IMPORTANT
Envelopes1
Most envelopes designed for laser printers will be suitable for your machine. However, some envelopes may
have feed and print-quality problems because of the way they have been made. A suitable envelope should
have edges with straight, well-creased folds and the leading edge should not be thicker than two sheets of
paper. The envelope should lie flat and not be of baggy or flimsy construction. You should buy quality
envelopes from a supplier who understands that you will be using the envelopes in a laser machine.
We recommend that you print a test envelope to make sure the print results are what you want.
Types of envelopes to avoid1
DO NOT use envelopes:
• that are damaged, curled, wrinkled, irregularly shaped, extremely shiny or textured envelopes.
• with clasps, staples, snaps, tie strings, self-adhesive components, windows, holes, cutouts or
perforations.
• that are of a baggy construction, not sharply creased, embossed (have raised writing on them) or
preprinted on the inside.
• that were previously printed by a laser / LED printer.
• that cannot be arranged when put in a pile.
• that are made of paper that weighs more than the paper weight specifications for the machine.
1
• with edges that are not straight or consistently square.
• with glue on surface as shown in figure below
• with double flaps as shown in figure below
• with sealing flaps that are not folded down when purchased
• with sealing flaps as shown in figure below
7
Printing Methods
IMPORTANT
• with each side folded as shown in figure below
If you use any of the types of envelopes listed above, they may damage your machine. This damage may
not be covered under any Brother warranty or service agreement.
Labels1
The machine will print on most types of labels designed for use with a laser printer. Labels should have an
adhesive that is acrylic-based since this material is more stable at the high temperatures in the fuser unit.
Adhesives should not come in contact with any part of the machine, because the label stock may stick to the
drum unit or rollers and cause jams and print quality problems. No adhesive should be exposed between the
labels. Labels should be arranged so that they cover the entire length and width of the sheet. Using labels
with spaces may result in labels peeling off and causing serious jams or print problems.
1
All labels used in this machine must be able to withstand a temperature of 200 degrees centigrade (392
degrees Fahrenheit) for a period of 0.1 seconds.
Do not feed a label sheet through the machine more than one time.
Types of labels to avoid1
Do not use labels that are damaged, curled, wrinkled or an unusual shape.
• Avoid feeding labels with the carrier sheet exposed because your machine will be damaged.
• Label sheets should not exceed the paper weight specifications described in this User’s Guide. Labels
exceeding this specification may not feed or print properly and may cause damage to your machine.
8
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