Thank you for buying a Brother machine! Reading the documentation will help you make the most of your
machine.
Symbols and conventions used in the documentation
The following symbols and conventions are used throughout the documentation.
IMPORTANTIMPORTANT indicates a potentially hazardous situation which, if not avoided, may
result in damage to property or loss of product functionality.
NOTENotes tell you how you should respond to a situation that may arise or give tips
about how the operation works with other features.
BoldBold style identifies keys on the machine control panel or computer screen.
ItalicsItalicized style emphasizes an important point or refers you to a related topic.
Courier NewCourier New font identifies the messages shown on the LCD of the machine.
• For DSmobile 920DW users: this guide uses DSmobile 820W screen images, unless otherwise indicated.
• If you are using a tablet running Windows
by clicking with your mouse.
®
, you can make your selections either by tapping the screen or
i
Trademarks
Brother and DSmobile are registered trademarks of Brother Industries, Ltd.
Apple, Macintosh, Mac OS and App Store are trademarks of Apple Inc., registered in the United States and
other countries.
Windows and Windows Vista are either registered trademarks or trademarks of Microsoft Corporation in the
United States and / or other countries.
Wi-Fi is a registered trademark of the Wi-Fi Alliance.
Google Play and Android are trademarks of Google Inc.
Nuance, the Nuance logo and PaperPort are trademarks or registered trademarks of Nuance
Communications, Inc. or its affiliates in the United States and / or other countries.
Any trade names and product names of companies appearing on Brother products, related
documents and any other materials are all trademarks or registered trademarks of those respective
companies.
Power button LED indications ...................................................................................................................6
Checking the Wi-Fi
Setting the Clock .......................................................................................................................................8
Using the auto power off function .............................................................................................................8
Installing the battery ..................................................................................................................................9
General .............................................................................................................................................71
For customer service ........................................................................................................................76
Technical support (for PageManager and BizCard) ...............................................................................77
v
Basic functions
Storing scanned images
Scan to your computer
You can store scanned images on your computer as long
the Micro USB Cable connects the scanner and the
computer. For more information, see Scan Using Your Computer on page 19.
*1
Scan to an SD Memory Card (SD card)
You can store scanned images on the SD card included
with your scanner. For more information, see Scan Using the Control Panel on page 18.
*1: This function is not available while using the Wi-Fi® connection.
vi
Accessing scanned images stored on the SD card
View in the browser
Access scanned images stored on the
SD card via the web browser of a
wireless LAN tablet or your computer.
For more information, see Using your web browser on page 48.
View on an Android™
or iOS mobile device
Access scanned images stored on the
SD card via ScanHub™. For more
information, see Using ScanHub™
(Android™) on page 51 or Using
ScanHub™ (iOS) on page 51.
View on your computer via
the USB connection
Access and view scanned images
stored on the SD card from your
computer when it is connected to your
scanner via the supplied Micro USB
Cable. For more information, see Using
the USB connection between your
scanner and computer on page 50.
vii
1
NOTE
1
8
7
6
2
3
4
5
1
8
7
9
6
2
3
5
4
DS-820WDS-920DW
General Information1
Scanner overview
Front
1
1 Top cover
2 Control panel
3 Reset button
4 Battery compartment
5Wi-Fi
6 Document guide
7 Feeder slot
8 Left edge
9 SD card slot
®
(ON / OFF) switch
When you do not use the Wi-Fi® function, set the Wi-Fi® switch to OFF. If you leave the switch in the ON
position, the battery will be consumed faster.
1
General Information
2
3
1
1
3
DS-820WDS-920DW
Rear
1 Micro USB port
2 SD card slot
3 Paper ejection slot
1
2
General Information
7
8
6
4
3
2
1
5
7
8
9
4
3
2
1
5
DS-820WDS-920DW
Control panel overview
1
1Wi-Fi® indicator
Indicates the status of the Wi-Fi
2 Menu button
Press to configure the menu settings.
3 Power button
• Press to turn on the scanner.
• Press and hold to turn off the scanner.
4 Start / OK button
• Press to confirm a selected item.
®
connection.
• Press to switch from SD mode to PC/TWAIN mode. (You can select SD mode only when an SD card
is inserted in the scanner’s SD card slot. You can select PC/TWAIN mode only when the scanner is
connected to your computer via the Micro USB Cable.)
• For Windows
Press to start scanning when using Button Manager V2. (Only available when a document is set in the
feeder slot.)
For more information, see Using Button Manager V2 (for Windows
®
®
) on page 41.
3
General Information
• For Macintosh
Press to start scanning when using DSmobileCapture. (Only available when a document is set in the
feeder slot.)
For more information, see Using DSmobileCapture (for Macintosh) on page 35.
5 PDF / JPG () button
• Press to change the scanning file format (PDF or JPEG).
• Press to scroll through the menu and option items.
6 HQ / STD () button
• Press to change the resolution. HQ is 600 dpi and STD is 300 dpi.
• Press to scroll through the menu and option items.
7 COLOR / MONO () button
• Press to change the scan mode (color or mono [black and white]).
• Press to return to the previous screen.
8 Liquid Crystal Display (LCD)
Displays messages to help you set up and use your scanner.
1
9 2 side / 1 side () button
• Press to change the scan mode (2 side scan or 1 side scan).
• Press to scroll through the menu and option items.
4
General Information
6
5
2
1
4
3
DS-820WDS-920DW
Items displayed on the LCD
1
1
6
7
4
1 SD
Appears when the SD card is inserted into the scanner’s SD card slot.
2 Remaining battery power
3 The selected menu or the current status appears here
For more information about the messages displayed on the LCD, see LCD messages on page 6.
4 PDF / JPG
Displays the scanning file format (PDF or JPEG).
5 HQ / STD (DS-820W only)
Press to change the resolution. HQ is 600 dpi and STD is 300 dpi.
6 COLOR / MONO
Displays the scan mode (color or mono [black and white]).
2
3
7 2 / 1 (DS-920DW only)
Displays the scan mode (2 side (double-sided) scan or 1 side (single-side) scan).
5
General Information
LCD messages
MessageMachine Status
The machine is connected to your computer in TWAIN mode.
The machine is in SD mode (Mass-storage mode).
For more information, see Scanning in SD mode on page 18.
(DS-920DW only) The machine displays the menu to change the resolution.
For more information, see Changing the scan resolution (DS-920DW only) on page 11.
The machine displays the menu to format an SD card.
For more information, see Formatting an SD card on page 11.
The machine displays the menu to set its clock.
For more information, see Setting the Clock on page 8.
The machine displays the calibration menu.
For more information, see Calibration using the control panel on page 54.
The machine displays the menu to use the auto power off function.
For more information, see Using the auto power off function on page 8.
The machine is not connected to your computer and there is no SD card inserted in it.
1
Power button LED indications
LED indicationMachine Status
No lightThe machine is not connected to your computer or the Li-ion battery is not installed.
Green lightThe machine is ready to scan or is charging the battery.
Blinking greenThe machine is scanning a document.
Rapidly blinking redSome error has occurred. The top cover is open, or a document is jammed.
6
General Information
NOTE
Checking the Wi-Fi® indicator
Wi-Fi® indicatorWi-Fi® status
No lightThe Wi-Fi
WiFi
Lit (Red)The Wi-Fi
take about 40 seconds to make the Wi-Fi
WiFi
®
switch is set to OFF.
®
switch is set to ON and the scanner is starting up a Wi-Fi® connection. It will
®
connection.
1
Lit (Blue)A Wi-Fi
For more information, see Connecting in access point (AP) mode on page 47.
WiFi
Blinking (Red)A system error has occurred.
WiFi
®
connection has been made [in access point (AP) mode].
When you are not using the Wi-Fi® function, set the Wi-Fi® switch to OFF. If you leave the switch in the
ON position, the battery will be consumed faster.
7
General Information
NOTE
NOTE
Setting the Clock
Before using your scanner, set the scanner clock to the correct time.
a Turn on your scanner.
b On the scanner’s control panel, press Menu.
c Press or until TME is displayed on the LCD.
d Press Start / OK.
e Press or to set year.
f Press Start / OK to confirm the year.
To return to the previous screen, press the COLOR / MONO () button.
g Repeat steps 5 and 6 to set month, day, hour (24-hour format) and minute.
1
h After setting the minute, the LCD displays OK, indicating that the clock is set.
Using the auto power off function
You can turn your scanner off automatically to save power. The scanner will power off after five minutes of
inactivity.
When the Wi-Fi® switch is set to ON, this function is disabled.
a Turn on your scanner.
b On the scanner’s control panel, press Menu.
c Press or until PWR is displayed on the LCD.
d Press Start / OK.
e Do one of the following:
• To enable the auto power off function, press or to select YES.
• To disable the auto power off function, press or to select NO.
f Press Start / OK.
g The LCD displays OK, indicating that auto power off has been set.
8
General Information
DS-820WDS-920DW
Installing the battery
Install the supplied Li-ion Battery into the end of your scanner, as shown in the illustration.
1
9
General Information
NOTE
Charging battery
a Make sure that your computer is ON.
b Connect the supplied Micro USB Cable to the micro USB port on your scanner.
c Connect the cable to your computer. The battery starts charging automatically.
d The Power button lights up green while the battery is charging, and goes off when charging is complete.
• When charging the battery, press and hold the Power button to turn off your scanner. You can charge
the battery with the power either on or off, but charging takes more time than when the scanner is off.
• When charging the battery with the power on, set the Wi-Fi
• When the scanner is turned on, the battery level is displayed on the LCD panel.
Battery iconPower level
Full
Half full
Low
®
switch to OFF.
1
• If you do not use the scanner for a long period, charge the battery fully at least once every six months to
prolong the battery life.
• If you do not use the scanner for a long period, remove the battery from the scanner, and store the battery
in a cool, dry place at a consistent temperature.
10
General Information
NOTE
NOTE
Formatting an SD card
When you purchase your own SD card, you must format the SD card before using it.
Before formatting an SD card, make sure if there is no important data on it. When you format an SD card
that was previously used with other devices, all of its data will be deleted.
a Insert the SD card into the SD card slot.
b Turn on your scanner.
c Make sure that SD appears on the LCD display.
d On the scanner’s control panel, press Menu.
e Press or until FMT is displayed on the LCD.
f Press Start / OK.
g Do one of the following:
• To format the SD card, press or to select YES, and then press Start / OK.
The SD icon and FMT in the LCD display will blink, and the scanner will begin to format the SD card.
When the LCD display OK, formatting is complete.
• To cancel formatting, press or to select NO, and then press Start / OK.
1
Changing the scan resolution (DS-920DW only)
For DS-820W: change the resolution using your scanner’s HQ / STD () button.
a Turn on your scanner.
b On the scanner’s control panel, press Menu.
c Press or until DPI is displayed on the LCD.
d Press Start / OK.
e Press or to select 600 (600 dpi) or 300 (300 dpi).
f Press Start / OK.
g The LCD displays OK, indicating that resolution has been set.
11
2
2
Document Specifications2
Acceptable documents
Standard PaperLength1 side scan
3.5 to 32 in. (90 to 812.8 mm)
2 side scan (DS-920DW only)
3.5 to 16 in. (90 to 406.4 mm)
Width2.2 in. to 8.5 in. (55 to 215.9 mm)
Weight16 to 28 lb (60 to 105 g/m
To scan thinner document, use the Carrier Sheet (see Loading the Carrier Sheet on page 16).
Maximum Number of Pages1 page (1 sheet)
Standard Paper SizeA48.3 × 11.7 in. (210 × 297 mm)
A55.8 × 8.3 in. (148 × 210 mm)
A64.1 × 5.8 in. (105 × 148 mm)
A72.9 × 4.1 in. (74 × 105 mm)
A82.0 × 2.9 in. (52 × 74 mm)
B57.2 × 10.1 in. (182 × 257 mm)
B65.0 × 7.2 in. (128 × 182 mm)
B73.6 × 5.0 in. (91 × 128 mm)
B82.5 × 3.6 in. (64 × 91 mm)
Legal8.5 × 14 in. (215.9 × 355.6 mm)
Letter8.5 × 11 in. (215.9 × 279.4 mm)
2
)
Plastic CardsLength1.57 to 3.4 in. (40 to 86 mm)
Width1.57 to 3.4 in. (40 to 86 mm)
Standard Size (ISO)3.37 × 2.13 × 0.03 in. (85.6 × 54.0 × 0.76 mm)
MaterialPlastic (PET)
TypePlastic card such as a driver’s license or an insurance card
Documents recommended for use with the Carrier Sheet
Use the supplied Carrier Sheet when you scan the following:
Documents with a carbon sheet attached on the back
Documents written in pencil
Documents narrower than 2.2 in. (55 mm) wide
Documents shorter than 3.5 in. (90 mm) long
Documents of uneven thickness, such as envelopes
Documents with large wrinkles or curls
Bent or damaged documents
Documents that use tracing paper
Documents that use coated paper
Photographs (photographic paper)
Documents printed on perforated paper
Documents printed on unusually-shaped paper (not square or rectangle)
Documents with photos, notes, or stickers affixed to them
Documents that use carbonless paper
Documents that use loose-leaf paper or any paper with holes in it
Photographic negatives
For more information about using the Carrier Sheet when scanning, see Loading the Carrier Sheet on
page 16.
To avoid cutting yourself, do not slide or scrape your hand or fingers along the edges of the Carrier Sheet.
13
Document Specifications
2
IMPORTANT
• Do not place the Carrier Sheet in direct sunlight or in an area subject to high temperatures and high
humidity, or the Carrier Sheet may warp.
• Do not place large or heavy objects on the Carrier Sheet when it is lying flat.
• Do not bend or pull the Carrier Sheet. If it becomes damaged, it may not be acceptable for scanning, and
should not be used.
14
3
3
IMPORTANT
NOTE
NOTE
1
2
43
2
43
1
Scan Preparation3
Loading a document
• Insert only one page into the scanner at a time. Insert the next page only after the first one is completely
scanned. Inserting more than one page at a time may cause your scanner to malfunction.
• DO NOT pull on the document while it is feeding.
• DO NOT use paper that is curled, wrinkled, folded, ripped, stapled, paper clipped, pasted, or taped.
• DO NOT try to scan cardboard or fabric.
• Make sure there is enough space behind the paper ejection slot. The scanned document will be ejected
from the rear of the scanner.
• Make sure documents that have ink or correction fluid on them are completely dry.
• Certain types of plastic cards may be scratched when scanned. To prevent damage to the card, we
recommended using the Carrier Sheet. For more information, see Loading the Carrier Sheet on page 16.
a Set your document a face up in the feeder slot b and align the left edge of the page with the left edge
of the feeder slot
To scan a plastic card
card with the left edge of the feeder slot
For DS-920DW: When you perform duplex scanning, insert the first page face up into the feeder slot.
c.
a, set the card top edge first into the feeder slot b and align the left edge of the
c.
b Slide the document guide d until it touches the right side of the document.
c Gently insert the document until you feel its top edge touch the inside of the scanner.
If you insert a document while SD is displayed on the LCD, scanning begins automatically.
15
Scan Preparation
3
NOTE
1
2
43
Loading the Carrier Sheet
Make sure documents that have ink or correction fluid on them are completely dry.
a Set the document you want to scan in the left corner of the Carrier Sheet and align the top of the
document with the top left corner of the Carrier Sheet.
b Set the Carrier Sheet a, document face up, with the black edge first in the feeder slot b and align the
left edge of the Carrier Sheet with the left edge of the feeder slot
For DS-920DW: When you perform duplex scanning, insert the first page face up into the feeder slot.
c.
c Slide the document guide d against the right side of the Carrier Sheet.
d Gently insert the Carrier Sheet until you feel its top edge touch the inside of the scanner.
16
Scan Preparation
3
Important Carrier Sheet tips
To avoid document jams, do not load the Carrier Sheet upside down. For more information, see Loading
the Carrier Sheet on page 16.
To avoid document jams, do not put several small documents into the Carrier Sheet at the same time.
Insert only one document into the Carrier Sheet at a time.
Do not write on the Carrier Sheet, as the writing may be seen in scanned documents. If the Carrier Sheet
becomes dirty, wipe it with a dry cloth.
Do not leave documents in the Carrier Sheet for extended periods of time, as the printing on the
documents may bleed through onto the Carrier Sheet.
17
4
4
NOTE
NOTE
DS-820WDS-920DW
Scan Using the Control Panel4
Scanning in SD mode
a Insert the SD card into the SD card slot.
When you use a purchased SD card, you must format the SD card first. To format the SD card on your
scanner, see Formatting an SD card on page 11.
b Turn on your scanner.
c Make sure that SD appears on the LCD display.
d If necessary, adjust the scanning settings by pressing the COLOR / MONO, PDF / JPG and HQ / STD
(2 side / 1 side) buttons on the control panel.
e Insert your document.
f Your scanner starts scanning automatically.
The Power button LED blinks green and SD blinks on the LCD.
g The scanned image is stored on the SD card.
Check the scan result just in case.
To access the scanned images on the SD card, see Access Scanned Images on the SD Card on page 48.
18
5
5
NOTE
NOTE
Scan Using Your Computer5
Installing the scanner driver and scanning software
For Windows® users
• Make sure that your computer is ON and you are logged on with Administrator rights.
• DO NOT connect the Micro USB Cable yet.
• If your computer does not have a DVD-ROM drive, the supplied DVD-ROM does not contain drivers for
your operating system, or you want to download manuals and utilities, visit your model page at
http://support.brother.com
a Insert the DVD-ROM.
b When the Setup screen appears, click Install Scanner Driver and follow the on-screen instructions.
• If the Brother screen does not appear automatically, go to My Computer (Computer), double-click the
CD-ROM icon, and then double-click AutoRun.exe.
• When you install the scanner driver, DSmobileCapture (a scanning application) will be installed at the
same time. For more information on using DSmobileCapture, see Using DSmobileCapture (for Windows
on page 25.
®
)
19
Scan Using Your Computer
5
NOTE
c Click Additional Applications to install any of these applications during setup.
• Button Manager V2: document scanning and storing (in specified destinations)
• PaperPort™ 12SE: document scanning, editing and management
• Presto! BizCard 6: business card scanning, editing and management
• BR-Receipts: receipt scanning, editing and management
• To register your product and download BR-Receipts, click Download BR-Receipts to access the Brother
Online site at http://www.brother.com/product/brotheronline/
depending on your country.
• For more information on which scanning application will work best for you, see Choosing your scanning software on page 24.
. The applications available may differ
20
Scan Using Your Computer
5
NOTE
NOTE
For Macintosh users
• Make sure that your computer is ON and you are logged on with Administrator rights.
• DO NOT connect the Micro USB Cable yet.
• If your computer does not have a DVD-ROM drive, the supplied DVD-ROM does not contain drivers for
your operating system, or you want to download manuals and utilities, visit your model page at
http://support.brother.com
a Insert the DVD-ROM.
b Double-click on the DVD icon, and then double-click DS-820W (DS-920DW).
c Double-click on Brother DS-820W (DS-920DW) and follow the on-screen instructions to install the
scanner driver.
When you install the scanner driver, DSmobileCapture (a scanning application) will be installed at the
same time. For more information on using DSmobileCapture, see Using DSmobileCapture (for Macintosh)
on page 35.
21
Scan Using Your Computer
5
NOTE
d Click one of these folders to install the application during setup.
• Presto! PageManager 9: document scanning, editing and management
• Presto! BizCard 6: business card scanning, editing and management
• BR-Receipts: receipt scanning, editing and management
•Clicking Presto! PageManager or Presto! BizCard will bring you to NewSoft Technology Corporation’s
website. Download the application from this website.
• To register your product and download BR-Receipts, double-click BR-Receipts to access the Brother
Online site at http://www.brother.com/product/brotheronline/
depending on your country.
• For more information on which scanning application will work best for you, see Choosing your scanning software on page 24.
. The applications available may differ
22
Scan Using Your Computer
5
Connecting your scanner to your computer in TWAIN Mode
Before scanning a document using the scanning software, select TWAIN Mode on your computer.
a Turn on your scanner.
b Confirm that the Wi-Fi
®
switch is set to OFF.
c Connect the Micro USB Cable to the Micro USB port on your scanner. Connect the cable to your computer.
d Press the Start / OK button on the scanner to display PC on the LCD.
23
Scan Using Your Computer
5
NOTE
Choosing your scanning software
After downloading the scanner drivers, select a scanning software application for saving scanned images to
your computer. Brother has supplied several options for you on the DVD-ROM; use this table to help
determine which of the included scanning applications will work best for you:
SoftwareFunctionFor more information
DSmobileCaptureDocument scanning, browsing and filingFor Windows
(for Windows
For Macintosh: See Using DSmobileCapture
(for Macintosh) on page 35.
Button Manager V2
(Windows
Nuance PaperPort
(Windows
Presto! PageManager 9
(Macintosh only)
Presto! BizCard 6Business card scanning, editing and
BR-ReceiptsReceipt scanning and managementSee the software’s user instructions.
®
only)
®
only)
™
12SE
Document scanning and storing (in
specified destinations)
Document scanning, OCR scanning,
editing and management
Document scanning, OCR scanning,
editing and management
management
See the software’s user instructions or
Using Button Manager V2 (for Windows®)
on page 41.
See the software’s user instructions.
See the software’s user instructions.
See the Presto! BizCard User’s Manual
which will be downloaded onto your
computer when you download the software.
®
: See Using DSmobileCapture
®
) on page 25.
•Clicking Presto! PageManager or Presto! BizCard will bring you to NewSoft Technology Corporation’s
website. Download the application from this website.
• To register your product and download BR-Receipts, double-click BR-Receipts to access the Brother
Online site at http://www.brother.com/product/brotheronline/
. The applications available may differ
depending on your country.
24
Scan Using Your Computer
5
Using DSmobileCapture (for Windows®)
a Connect the supplied Micro USB Cable to the Micro USB port on your scanner. Connect the cable to
your computer.
b Double-click the DSmobileCapture shortcut on your desktop.
c The Select Scanner Model dialog box appears. Select TWAIN under Driver Type and select Brother
DS-820W (DS-920DW) under Scanner Model, and then click OK.
d DSmobileCapture launches.
e Change the scanning settings, if needed.
®
For more information on changing settings, see Changing DSmobileCapture scan settings (for Windows
on page 27.
)
25
Scan Using Your Computer
5
NOTE
f Insert a document into your scanner.
g Click Scan. Your scanner starts scanning.
A thumbnail of the scanned image appears in the DSmobileCapture screen and the scanned image will
be saved in the directory you specified in step 5.
Check the scan result just in case.
h For continuous scanning, insert the next document into the scanner while Waiting for next job... screen
appears. When the document is inserted, scanning will start automatically.
To stop the continuous scanning, click Cancel on Waiting for next job... screen.
• To change the time delay when waiting for the next job, see Paper settings on page 29.
• To save multiple documents as one file, choose Multi-page PDF or Multi-page TIFF from the File Format
drop-down list.
Select the format you want from the drop-down list.
(3)PathSpecify the directory where you want to save scanned images.
(4)Fit PageYou can view and size the scanned image.
You cannot use Fit Page when PDF or Multi-page PDF is chosen in File Format.
(5)Actual Size (100%)You can view the scanned image in Actual Size (100%).
You cannot use Actual Size (100%) when PDF or Multi-page PDF is chosen in
File Format.
27
Scan Using Your Computer
5
NOTE
Image settings
Click Setup, and then click the Image tab to choose image type and to set basic scan settings.
This image is from the DS-920DW.
(3)
(4)
(5)
(1)
(6)
(2)
(7)
(8)
(1)Image Selection BoxChoose the type of document you want to scan.
(2)Duplex(DS-920DW only) Select the Duplex check box to perform Duplex (2 side) scanning.
(3)BrightnessAdjusts the lightness or darkness of an image. The range is from -100 to +100. The
factory default is 0.
(4)ContrastAdjusts the range between the darkest and the lightest shades in the image. The
range is from -100 to +100. The factory default is 0.
(5)ResolutionDetermine the quality of the scanned image. The factory default is 200 dpi.
(6)InvertReverse the brightness and the colors in the image.
(7)ProfilesSave or change the scanning setting in the dialog box of Scanner Properties.
(8)DefaultsReset values in this and all other Properties tabs to the original factory settings.
28
Scan Using Your Computer
5
Paper settings
Click Setup , and then click the Paper tab to define values related to image output.
(1)
(2)
(3)
(5)
(6)
(7)
(1)CroppingCropping allows you to capture a portion of the scanned document.
Automatic
Choose Automatic to allow the software to adjust the cropping window according
to the document size. Use this option for batches of mixed-sized documents.
Fix for Transfer
Choose Fix for Transfer if you want the ability to define the area or zone to be
imaged. Use for batches of same-sized documents.
(4)
29
Scan Using Your Computer
5
(2)Scan AreaChoose your paper size from the drop-down list or create a custom paper size by
clicking Add in the drop-down list.
If you selected Fix for Transfer in Cropping (1), define the X-Offset and Y-Offset
or specify Width and Length to redefine the scan area. The Display Area (4) in
this screen displays image placement as you change the values.
• X-Offset - the distance from the left edge of the document to the left edge of the
scanned area.
• Y-Offset - the distance from the top edge of the document to the top edge of the
scanned area.
• Width - the width of the scanned area.
• Length - the length of the scanned area.
•Use these arrows (or your mouse) to move the scan area; you can view
the results in the Display Area of this screen.
(3)AdjustmentAdjustment allows you to add a specific margin at left, right, top and bottom of
your image. This may help to reduce possible corner clipping on any skewed
images. Select a value from 0 to +5 mm. The Adjustment result will not appear in
the Display Area.
(4)Display AreaDisplays image placement as you change the values in Scan Area (2).
(5)UnitUnit allows you to define your preferred measurement system. Select Inches,
Millimeters, or Pixels from the drop-down list.
(6)Transfer TimeoutTransfer Timeout allows you to set the amount of time (in seconds) the scanner
will wait before starting automatic scan after the first scan job is completed. When
you have many separate documents that need to be scanned with the same scan
settings, this feature is especially useful. The default time is 30 seconds.
The value ranges from 0 to 60 seconds.
(7)DefaultsReset values in this and all other Properties tabs to the original factory settings.
30
Scan Using Your Computer
5
NOTE
(3)
(1)
(2)
Preview settings
Click Setup, and then click the Preview tab to preview your image before the final scan so that you
can set your scan area correctly.
(1)Preview WindowWhen you click Preview (3), the scanned image will appear in this area. This preview
image lets you define your scan area.
(2)DefaultsReset values in this and all other Properties tabs to the original factory settings.
(3)PreviewClick to start the preview scan. The scanned image will appear in the Preview Window (1).
Note that the scanned image is only for the preview and will not be saved.
If you chose Automatic cropping, in the Paper tab screen, you cannot preview your scan on this screen.
31
Scan Using Your Computer
5
NOTE
Options settings
Click Setup, and then click the Options tab to set additional image processing settings or calibrate
your scanner.
This image is from the DS-920DW.
(1)
(2)
(3)
(4)
(1)Flip Side Rotation
(DS-920DW only)
(2)RotationChoose the rotation angle from the drop-down list if you want to rotate your
(3)CalibrationCalibrate the scanner.
(4)DefaultsReset values in this and all other Properties tabs to the original factory settings.
Book
Select Book to maintain the same image orientation on the reverse side of the
output page.
Fanfold
Select Fanfold to rotate the image orientation 180 degrees on the reverse side of
the output page.
scanned image.
For more information, see Calibration using software (for Windows
®
) on page 55.
32
Scan Using Your Computer
5
Imprinter settings
Click Setup, and then click the Imprinter tab to print alphanumeric characters, date, time, document
count and custom text on your scanned images.
(1)
(2)
(3)
(4)
(6)
(7)
(8)
(5)
(9)
(10)
(11)
(1)Digital ImprinterSelect Digital Imprinter to print the message on the front of your scanned image.
(2)Print AllSelect the Print All check box to print your print string (message) on all pages of
your document. Clear the Print All check box to print the print string on the first
page only.
(3)CustomType the text you want to print.
(4)CounterDisplays the page count for the scan session.
(5)Date / TimeSelect a format from the drop-down list if you want to include the date and time in
your print string.
(6)Custom FontClick the drop-down list to select a font for your print string.
(7)Font AttributesSelect a font attribute from the drop-down list. Options include Normal, Underline,
Double, or Bold.
(8)String OrientationSelect a print string orientation from the drop-down list. Options include Normal,
Click the Image tab to choose image type and to set several basic scan settings.
This image is from the DS-920DW.
(1)Image Selection BoxChoose the type of document you want to scan.
(2)Duplex(DS-920DW only) Select the Duplex check box to perform Duplex (2 side) scanning.
(3)BrightnessAdjusts the lightness or darkness of an image. The range is from -100 to +100.
The factory default is 0.
(4)ContrastAdjusts the range between the darkest and the lightest shades in the image.
The range is from -100 to +100. The factory default is 0.
(5)ResolutionDetermine the quality of the scanned image. The factory default is 200 dpi.
(6)InvertReverse the brightness and the colors in the image.
(7)Page SizePage Size allows you to capture a portion of the scanned document. Choose your
paper size from the Page Size pop-up list.
(8)ProfilesSave or change the scanning setting in the dialog box of Scanner Properties.
(9)DefaultReset values in this and all other Properties tabs to the original factory settings.
(10)Preview WindowClick to preview your image before final scan. This preview image lets you define
your scan area.
When you click Preview, scanning for the preview starts and the scanned image
will appear in the Preview Window. Note that the scanned image is only for the
preview and will not be saved.
36
Scan Using Your Computer
5
File settings
Click the File tab to configure the settings related to the file name and the directory where you want to save
the scanned image.
(1)
(2)
(4)
(5)
(6)
(7)
(8)
(3)
(9)
(1)DirectorySpecify the directory where you want to save scanned images.
(2)File NameSet the rule for the file name of the scanned image.
(3)DigitsDetermine the starting number of the sequence number that is included in the file
name.
(4)SamplePreview the file name that you set.
(5)When file names are the
same
Change the file name if the same name already exists in the directory you chose
in Directory.
(6)File FormatChoose the file format for the scanned image.
When you choose TIFF or PDF, the Multi Page Output option is available.
You can continue to scan the next document after the first scan job is completed.
(7)Scan toChoose the destination to send the scanned image.
(8)DefaultReset values in this and all other Properties tabs to the original factory settings.
(9)Preview WindowClick to preview your image before final scan. This preview image lets you define
your scan area.
When you click Preview, scanning for the preview starts and the scanned image
will appear in the Preview Window. Note that the scanned image is only for the
preview and will not be saved.
37
Scan Using Your Computer
5
(1)
(3)
(2)
(4)
Paper settings
Click the Paper tab to define values related to image output.
(1)Page SizePage Size allows you to capture a portion of the scanned document.
Choose your paper size from the Page Size pop-up list, define the X Offset and
Y Offset values or specify Width and Length to define your scanned area. Click
Preview Window (4) to preview image placement as you change the values.
• X Offset - the distance from the left edge of the document to the left edge of the
scanned area.
• Y Offset - the distance from the top edge of the document to the top edge of the
scanned area.
• Width - the width of the scanned area.
• Length - the length of the scanned area.
(2)UnitUnit allows you to define your preferred measurement system. Select Inches,
Millimeters, or Pixels from the pop-up list.
(3)DefaultReset values in this and all other Properties tabs to the original factory settings.
(4)Preview WindowClick to preview your image before final scan. This preview image lets you define
your scan area.
When you click Preview, scanning for the preview starts and the scanned image
will appear in the Preview Window. Note that the scanned image is only for the
preview and will not be saved.
38
Scan Using Your Computer
5
Options settings
Click the Options tab to set some additional image processing settings or calibrate your scanner.
(1)
(2)
(3)
(4)
(1)Rotation DegreesChoose the rotation angle from the pop-up list if you want to rotate your scanned
image.
(2)MirrorSelect the Mirror check box to reverse your image.
(3)CalibrationCalibrate the scanner.
For more information, see Calibration using software (for Macintosh) on page 58.
(4)DefaultReset values in this and all other Properties tabs to the original factory settings.
(5)Preview WindowClick to preview your image before final scan. This preview image lets you define
your scan area.
When you click Preview, scanning for the preview starts and the scanned image
will appear in the Preview Window. Note that the scanned image is only for the
preview and will not be saved.
(5)
39
Scan Using Your Computer
5
Information
Click the Information tab to view system and scanner information.
(1)
(1)LanguageChoose the language you want to display from the pop-up list.
40
Scan Using Your Computer
5
NOTE
Using Button Manager V2 (for Windows®)
• For more detailed instructions, see the Button Manager V2 User’s Guide from the application’s help menu.
• To see the help menu, right-click the Button Manager V2 icon on the system tray, and then click Help.
Use either one of these two methods to launch Button Manager V2 Button Panel.
To display the shortcut icon and launch Button Manager V2 Button Panel from your
system tray
a Connect the Micro USB Cable to the Micro USB port on your scanner. Connect the Micro USB Cable to
a USB port on your computer.
b Click the Button Manager V2 icon on the system tray at the bottom right corner of your computer
screen.
c Button Manager V2 Button Panel launches.
41
Scan Using Your Computer
5
To launch Button Manager V2 Button Panel from the Windows® Start button
a Click Start > All Programs > Brother DS-820W (DS-920DW) Scanner > Button Manager >
Button Manager V2.
b When the Select Scanner Model dialog box appears, select your scanner model from the list, and then
click OK.
c Button Manager V2 Button Panel launches.
42
Scan Using Your Computer
5
Scanning methods
There are two ways to scan using Button Manager V2. If necessary, check or change scan settings before
scanning.
To scan using the scan button on Button Manager V2 Button Panel
a Insert a document into your scanner.
b Launch Button Manager V2 Button Panel.
c If necessary, right-click the desired scan button in the Button Manager V2 Button Panel to change scan
settings.
For more information, see the Button Manager V2 User’s Guide.
d Click the scan button you want to use in the Button Manager V2 Button Panel to start scanning.
To scan using the Start button on your scanner
a Insert a document into your scanner.
b Launch Button Manager V2 Button Panel.
c If necessary, right-click the desired scan button in the Button Manager V2 Button Panel to change scan
settings.
For more information, see the Button Manager V2 User’s Guide.
d Select the check box to the left of the scan button you want to use.
e Press the Start button on your scanner to start scanning.
43
Scan Using Your Computer
5
NOTE
Scan buttons in the Button Manager V2 Button Panel
(for Windows®)
Scan to an image
Use this option to open the scanned image in a specific application. Note that the application must already
be open and running on your computer.
To change scan settings, right-click the Scan button (see the Button Manager V2
User’s Guide).
a Insert a document into your scanner.
b Launch Button Manager V2 Button Panel.
c Click Scan .
When scanning is complete, the scanned image will be inserted to your open and running application.
Check the scan result just in case.
• If no application launches or the application is minimized, the scanned image will be saved in a predefined
folder (for more information about changing the folder path, see the Button Manager V2 User’s Guide).
• If two or more applications are open, the scanned image will appear in the active application.
Scan to an application
Use this option to open the scanned image with a application that you choose from a list.
To change scan settings, right-click the Scan to App button.
a Insert a document into your scanner.
b Launch Button Manager V2 Button Panel.
c Click Scan to App to start scanning.
When scanning is complete, the scanned image will be opened with the application you chose from the
displayed list.
Check the scan result just in case.
44
Scan Using Your Computer
5
Scan to an email
Use this option to attach the scanned image to an email.
To change scan settings or email software, right-click the E-mail button.
a Insert a document into your scanner.
b Launch Button Manager V2 Button Panel.
c Click E-mail to start scanning.
When scanning is complete, your email software launches and the scanned image will be attached to a
blank email.
Check the scan result just in case.
Scan to a printer
Use this option to print the scanned image from your default printer.
To change scan settings or destination printer, right-click the Printer button.
a Insert a document into your scanner.
b Launch Button Manager V2 Button Panel.
c Click Printer to start scanning.
When scanning is complete, the scanned image will be printed from your default printer.
Check the scan result just in case.
Scan to shared folder
Use this option to save the scanned image in a shared folder on your network.
To change scan settings, right-click the Shared Folder button.
a Insert a document into your scanner.
b Launch Button Manager V2 Button Panel.
c Click Shared Folder to start scanning.
When scanning is complete, the scanned image will be sent directly to the shared folder.
Check the scan result just in case.
45
Scan Using Your Computer
5
Scan to a FTP server
Use this option to save the scanned image in a folder on your FTP server.
To change scan settings, right-click the FTP button.
a Insert a document into your scanner.
b Launch Button Manager V2 Button Panel.
c Click FTP to start scanning.
When scanning is complete, the scanned image will be sent directly to the folder on your FTP server.
Check the scan result just in case.
46
6
NOTE
Wi-Fi® Connection6
Connecting in access point (AP) mode
You can connect your wireless device (computer, smartphone, tablet, etc.) to your scanner. Your scanner
itself can be the access point without going through any access point, and your wireless device can access
the scanned images stored on the SD card directly.
6
• If you have not set a Wi-Fi® network password, be sure to set up a network password in your web browser
first. For more information, see Setting a Wi-Fi
• Without a Wi-Fi
• If you forget your password, press the scanner’s RESET button to reset the password. For more information,
see Reset network settings on page 53.
• Up to three wireless devices can connect to your scanner at a time.
1 Slide the Wi-Fi
Wait for about 40 seconds until the Wi-Fi
2 Activate the Wi-Fi
scanner.
For more information, see the instructions provided with your wireless device.
®
network password, data on your SD card can be viewed and stolen by a third party.
®
switch to ON.
®
function of your wireless device (computer, smartphone, tablet, etc.) to select the
®
network password on page 48.
®
indicator turns from red to blue.
3 Select the scanner’s SSID, Brother DS-820W-xxxx (where xxxx = your scanner’s Media Access Control
(MAC) address).
47
7
NOTE
Access Scanned Images on the SD Card7
Using your web browser
You can use your wireless device’s (computer, smartphone, tablet, etc.) web browser to view the scanned
images stored on the scanner’s SD card and download the scanned images to your wireless device.
a Connect your wireless device to your scanner in AP mode.
For more information, see Connecting in access point (AP) mode on page 47.
b Launch your wireless device’s web browser.
c Type http://10.10.100.1 in the address bar.
d When you view the scanned image in the browser for the first time, the Password Setup screen
appears. Set your password, and then click Apply.
If you have already set the password, type the password to log in.
e The home screen appears in the browser.
7
Images will not appear when there is no data on the SD card.
Setting a Wi-Fi® network password
If you have not set a Wi-Fi® network password, be sure to set up a network password in your web browser
first. Without a Wi-Fi
a Connect your wireless device to your scanner in AP mode.
For more information, see Connecting in access point (AP) mode on page 47.
b Launch your wireless device’s web browser.
c Type http://10.10.100.1 in the address bar.
d When you view the scanned image in the browser for the first time, the Password Setup screen
appears. Set your password, and then click Apply.
If you have already set the password, type the password to log in.
e The home screen appears in the browser.
f Click Setting > Wi-Fi Setting. Then, Wi-Fi Setting screen appears.
g Select WPA2(AES) from Encryption drop-down list.
®
network password, data on your SD card can be viewed and stolen by a third party.
h Type Pre-shared Key, and click Apply.
i Rebooting... screen appears, and the setting is completed.
48
Access Scanned Images on the SD Card
(6)
(1)(2)(3)(4)
(5)
(7)
(8)(7)
7
(1)ModeClick to switch the scanned image according to the file format (PDF or JPEG).
(2)Select AllClick to select all check boxes.
(3)DownloadClick to download the file that is checked in the box.
(4)DeleteClick to delete the file that is checked in the box.
(5)SettingClick to go to the settings pages. For more information, see Changing Settings
(6)Thumbnail viewDisplays the scanned images (up to 15 images per screen). When you double-click
(7)On-screen cursors
(8)PageDisplays the number of the current page and the total number of pages.
Using Your Browser on page 52.
the scanned image in the thumbnail view, the preview screen will appear.
The scanned images do not appear when there is no data on the SD card.
Click to go to the first page.
Click to go to the previous page.
Click to go to the next page.
Click to go to the last page.
49
Access Scanned Images on the SD Card
NOTE
Using the USB connection between your scanner and computer
You cannot view the contents of the SD card when the Wi-Fi® switch is ON or your computer is in TWAIN
mode.
(For Windows®)
a Connect the Micro USB Cable to the Micro USB port on your scanner. Connect the cable to your
computer.
b Click Start > Computer, and then double-click Removable Disk.
c Double-click DCIM.
The folders on the SD card appear.
• 100PHOTO folder
Stores the scanned images in JPEG format.
• 200DOC folder
Stores the scanned images in PDF format.
7
(For Macintosh)
a Connect the Micro USB Cable to the Micro USB port on your scanner. Connect the cable to your computer.
b iPhoto launches automatically, and the scanned images on the SD card will appear.
50
Access Scanned Images on the SD Card
NOTE
NOTE
Using ScanHub™ (Android™)
You can use your Android™ device’s application to view the scanned images stored on the scanner’s
SD card and download scanned images to the Android™ device.
Install the application from Google Play to your Android™ device. To download, install, or uninstall the
Android™ application, see the instructions provided with your device.
• If you have not set a Wi-Fi® network password, be sure to set up a network password in your web browser
first. For more information, see Setting a Wi-Fi
• Without a Wi-Fi
®
network password, data on your SD card can be viewed and stolen by a third party.
®
network password on page 48.
Using ScanHub™ (iOS)
You can use your iOS device’s application to view the scanned images stored on the scanner’s SD card and
download scanned images to the iOS device.
Install the application from the App Store to your iOS device. To download, install, or uninstall the iOS
application, see the instructions provided with your device.
• If you have not set a Wi-Fi® network password, be sure to set up a network password in your web browser
first. For more information, see Setting a Wi-Fi
• Without a Wi-Fi
®
network password, data on your SD card can be viewed and stolen by a third party.
®
network password on page 48.
7
51
8
Changing Settings Using Your Browser8
Configuring Wi-Fi® settings in access point (AP) mode
Configure network settings
You can configure network settings in your browser.
a Access the browser in AP mode.
For more information, see Connecting in access point (AP) mode on page 47.
b Click Settings.
(1)(2)(3)
8
(1)Wi-Fi SettingSet the SSID (network name) and Pre-Shared Key.
(2)Password SettingSet the password to log in.
(3)StatusCheck the status of the current access point.
Check the firmware version.
(4)Back to HomeReturn to the Home screen.
(4)
52
Changing Settings Using Your Browser
NOTE
(1)
Reset network settings
You can restore any settings you changed via Wi-Fi® connection (Wi-Fi® AP Setting and Password Setup)
to the factory settings.
a Confirm that the scanner is turned on.
b Set the Wi-Fi
Wait about 40 seconds until the Wi-Fi
When your scanner makes a connection to your access point the Wi-Fi
®
switch to ON.
®
indicator turns from red to blue.
®
indicator starts blinking blue.
c Press and hold the scanner’s reset button (1) using a pointed object, such as a needle or a fine-point
pen for 10 seconds.
8
d Release the reset button. The Wi-Fi
restored to the factory settings.
When you press the reset button, the settings controlled by the buttons on the control panel will not be
restored to the factory settings and the scanned images on the SD card will not be deleted.
®
indicator will turn red and the Wi-Fi® network settings will be
53
9
9
NOTE
Calibrate your scanner only if the scanned images start to look fuzzy, the color looks abnormal (darker than
normal), after 8,000 scans, or if the scanner has been stored without being used for a long time.
You will need the Calibration Sheet that came with your scanner to successfully perform calibration.
Scanner Calibration9
Calibration using the control panel
a Turn on your scanner.
b Press the Menu button.
c Press the or button repeatedly to select CAL on the LCD.
d Hold the edges of the Calibration Sheet and insert it into the feeder slot as shown below.
Hold only the edges of the calibration sheet and be careful not to touch the white or black area. Leaving
marks or fingerprints on this sheet can cause errors in calibration.
54
Scanner Calibration
9
e Press the Start / OK button.
f The scanner starts feeding the calibration sheet. The Power button LED blinks green.
g After the calibration sheet is ejected, OK appears on the LCD and calibration is finished.
Calibration using software (for Windows®)
a Double-click the DSmobileCapture shortcut on your desktop.
b The Select Scanner Model dialog box appears. Select TWAIN under Driver Type, select
Brother DS-820W (DS-920DW) under Scanner Model, and then click OK.
c DSmobileCapture launches.
d Click Setup .
55
Scanner Calibration
9
e Click the Options tab.
f Click Calibration to start calibrating the scanner.
g A message appears, prompting you to insert the Calibration Sheet.
56
Scanner Calibration
9
NOTE
NOTE
h Hold the edges of the Calibration Sheet and insert it into the feeder slot as shown below.
Click Yes.
Hold only the edges of the Calibration Sheet and be careful not to touch the white or black area. Leaving
marks or fingerprints on this sheet can cause errors in calibration.
i Scanning starts automatically.
j After the Calibration Sheet is scanned, a Calibration was successful message appears on your
screen, indicating that calibration is finished. Click OK to end calibration, and then click OK to close the
Options screen.
If a Calibration failed message appears on your screen, remove the Micro USB Cable from your
computer. Reconnect the Micro USB Cable to the computer and perform the calibration again.
57
Scanner Calibration
9
Calibration using software (for Macintosh)
a Double-click the DSmobileCapture shortcut on your desktop.
b DSmobileCapture launches.
c Click the Options tab.
d Click Calibration to start calibrating the scanner.
e A message appears, prompting you to insert the Calibration Sheet.
58
Scanner Calibration
9
NOTE
NOTE
f Hold the edges of the Calibration Sheet and insert it into the feeder slot as shown below.
Click OK.
Hold only the edges of the Calibration Sheet and be careful not to touch the white or black area. Leaving
marks or fingerprints on this sheet can cause errors in calibration.
g Scanning starts automatically.
h After the Calibration Sheet is scanned, a Calibration was successful message appears on your
screen, indicating that calibration finished successfully. Click OK to end calibration.
If a Calibration failed message appears on your screen, remove the Micro USB Cable from your
computer. Reconnect the Micro USB Cable to the computer and perform the calibration again.
59
10
10
IMPORTANT
Do not use any solvents or corrosive liquid, such as alcohol, kerosene, etc., to clean any part of the
scanner, or the plastic may be permanently damaged.
Scanner Maintenance10
Cleaning the outside of your scanner
To prevent dust accumulation, we recommend cleaning the exterior of your scanner periodically.
a Remove the Micro USB Cable from both your scanner and your computer.
b Wipe the outside of the scanner with a dry, soft, lint-free cloth.
If necessary, wipe the exterior with a cloth lightly dampened with water or diluted detergent, and finish
with a dry cloth.
c Reconnect the Micro USB Cable to your scanner and your computer.
Cleaning the inside of your scanner
To maintain the scanned image quality, clean the interior of your scanner periodically. If vertical lines or
stripes appear on scanned images, this indicates that it is time to clean your scanner.
a Remove the Micro USB Cable from both your scanner and your computer.
b Open the scanner’s top cover.
60
Scanner Maintenance
10
c Gently wipe the glass and feed rollers with the supplied cleaning cloth.
d Close the top cover.
e Reconnect the Micro USB Cable to your scanner and your computer.
61
11
11
IMPORTANT
For technical help, you must contact Brother customer support in the country where you bought the
scanner. For more information, see For customer service on page 76. Calls must be made from within
that country.
If you think there is a problem with your scanner, check the chart below and follow the suggestions.
Most problems can be easily resolved by yourself. If you need additional help, go to the Brother Solutions
Center at http://support.brother.com
Using non-Brother supplies may affect scan quality, hardware performance and product reliability.
Troubleshooting11
for more FAQs and troubleshooting tips.
Error messages and Error codes
Error messages
Error messageCauseAction
Driver busyThe scanning application in use
crashed or the scanner driver is
locked with administrator rights.
A document is jammed. Please open
the top cover and remove the
jammed paper by pulling it forward,
then try again.
The cover of the manual document
feeder is open.
No paper in the manual document
feeder
Cannot find the scanner.Your scanner is not connected to
Operation system return errorYour Operating System cannot
A document is jammed.Open the top cover and remove the
Your scanner’s top cover is open
when scanning starts.
No document is set in the feeder slot. Set your document in the feeder slot
your computer.
Your scanner is not turned on.Press the Power button to turn on
recognize your scanner.
Press and hold the Power button to
turn off the scanner, and press the
Power button to turn on it. Then
launch the application again.
document by pulling it forward, then
close the top cover.
Close the top cover and start
scanning again.
and start scanning again.
Confirm that the Micro USB Cable
connecting the scanner to the
computer is properly connected.
the scanner.
Confirm that the Micro USB Cable
connecting the scanner to the
computer is properly connected.
Restart the computer.
62
Troubleshooting
11
Error messageCauseAction
Calibration failed. Please reboot the
machine.
The calibration failed for some
reason. For example, the Calibration
Sheet is not inserted in the correct
direction.
Press and hold the Power button
to turn off the scanner, and press
the Power button to turn on it.
Then, perform the calibration
again.
Insert the Calibration Sheet in the
correct direction.
• To perform the calibration using
the control panel, see Calibration using the control panel on
page 54.
• For Windows
calibration using software, see
Calibration using software (for
Windows
• For Macintosh: to perform the
calibration using software, see
Calibration using software (for
Macintosh) on page 58.
®
: to perform the
®
) on page 55.
Error Codes
Error CodeItems DescriptionRoot cause / Code PurposeHow to restore
E03Card full or Card Read /
Write error
E04Paper JamScan exceeds the maximum length,
E05Missing Scan DataScanner does not detect a document
The SD card is full, protected, or
corrupt; scanned images cannot be
saved to the SD card.
and cannot successfully eject the
scanned document.
in the document feeder slot.
the top cover sensor has failed.
because of a calibration data error.
Check the SD card’s protective
switch, reinsert the SD card, or insert
a new SD card.
Open the top cover and remove the
document, then close the cover and
try to scan again.
Make sure the document is properly
inserted.
Close the scanner’s top cover.
Recalibrate the scanner.
• To perform the calibration using the
control panel, see Calibration using the control panel on page 54.
• For Windows
calibration using software, see
Calibration using software (for
Windows
®
®
: to perform the
) on page 55.
• For Macintosh: to perform the
calibration using software, see
Calibration using software (for
Macintosh) on page 58.
63
Troubleshooting
11
Troubleshooting
Scanning difficulties
DifficultyCauseSuggestions
My scanner does not
turn on.
My computer does not
recognize the scanner
when it is connected
via the Micro USB
Cable.
My scanned images
have black lines
running through them,
blank spaces, or are of
overall bad quality.
The supplied Micro USB Cable is not
connected securely.
The battery is low.Connect the Micro USB Cable to your scanner and
Causes may vary.Make sure the Micro USB Cable is securely
This problem occurs if the scanner is
not calibrated correctly or if a foreign
object, such as a paper clip or ripped
paper, is stuck in the scanner.
Make sure the Micro USB Cable is securely
connected to your scanner and computer.
computer to charge the battery.
If you charge the scanner’s battery only a little from
empty battery, you cannot use the scanner. Turn off
the scanner until the battery is charged fully.
connected to your scanner and computer. Remove
the Micro USB Cable and reconnect the Micro USB
Cable to your scanner and computer.
1. Check the document feeder slot and make sure
that the slot is clear. If foreign objects are found,
remove them from your scanner.
2. Calibrate your scanner (see Scanner Calibration
on page 54).
If scan quality is not improved after you calibrate
your scanner:
My scanned image is
missing.
The scan speed is too
slow.
The Document Guides are not adjusted
to fit the width of the document.
The settings are not suitable for your
document. For example, a A4
document was fed when Letter was
selected as document size.
The resolution is not suitable for your
document.
1. Clean the scanner (see Scanner Maintenance on
page 60).
2. Calibrate your scanner again.
Adjust the Document Guide to fit the width of the
document.
Make sure the document size settings are suitable
for your document.
For Windows
For Macintosh: see Paper settings on page 38.
Decrease the scanner resolution.
For Windows
For Macintosh: see Image settings on page 36.
®
: see Paper settings on page 29.
®
: see Image settings on page 28.
64
Troubleshooting
11
DifficultyCauseSuggestions
My scanner is
connected but it will
not feed my document
or do anything else.
Your document is not set correctly.Insert your document until you feel the top edge of
the document touch the inside of your scanner.
Your document is too thin or too thick.Check that your document is acceptable (see
Document Specifications on page 12).
If your document is not the problem:
1. Confirm that the Micro USB Cable connecting
your scanner to your computer is properly
connected.
2. Reinstall the scanner driver from the DVD-ROM.
The scanner’s top cover is open.Close the top cover and start scanning again.
The scanner is turned off because the
Press the Power button to turn on the scanner.
auto power off function is active.
You are operating the settings menu.
(SD mode only)
No SD card is inserted in the scanner’s
Get out of the settings menu to put the scanner into
standby mode.
Insert an SD card into the scanner’s SD card slot.
SD card slot. (SD mode only)
The document is
jammed.
Causes may vary.Open the scanner’s top cover and gently pull out
the document. Make sure that no piece of paper
remains in the scanner.
Your document is not acceptable for the
machine (for example, if the paper is
too long).
Make sure your document is acceptable for the
machine (see Document Specifications on
page 12).
My scanner gets
warm.
The scan quality is
poor.
Use the supplied Carrier Sheet (see Loading the
Carrier Sheet on page 16).
It is normal for your scanner to emit a
small amount of heat after prolonged
use.
If there is a strange smell coming from the scanner
or the scanner feels a little bit hot to the touch,
immediately remove the Micro USB Cable from
your scanner and computer.
Paper dust has accumulated inside
your scanner.
Clean your scanner (see Scanner Maintenance on
page 60).
Calibration needs to be performed.Perform the calibration.
• To perform the calibration using the control
panel, see Calibration using the control panel on
page 54.
• For Windows
software, see Calibration using software (for
Windows
®
: to perform the calibration using
®
) on page 55.
• For Macintosh: to perform the calibration using
software, see Calibration using software (for Macintosh) on page 58.
The scanner resolution is too low.Increase the scanner resolution.
For Windows
®
: see Image settings on page 28.
For Macintosh: see Image settings on page 36.
65
Troubleshooting
11
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DifficultyCauseSuggestions
Colors in the scanned
image are dark.
The settings are not appropriate for the
type of document being scanned.
Adjust the scanning settings.
For Windows
For Macintosh: see Image settings on page 36.
Calibration needs to be performed.Perform the calibration.
• To perform the calibration using the control
panel, see Calibration using the control panel on
page 54.
• For Windows
software, see Calibration using software (for
Windows
• For Macintosh: to perform the calibration using
software, see Calibration using software (for Macintosh) on page 58.
OCR feature does not
work.
The scanner resolution is too low.Increase the scanner resolution.
For Windows
the resolution.
For Macintosh: use Presto! PageManager 9 to
increase the resolution.
(Windows
Nuance PaperPort™ 12SE has not
®
users)
Make sure you have installed Nuance PaperPort™
12SE from the supplied DVD-ROM.
been installed on your computer.
(Macintosh users)
Presto! PageManager has not been
Make sure you have installed Presto!
PageManager from the supplied DVD-ROM.
installed on your computer.
The scanned image is
skewed (slanted).
The scanner’s Document Guide are not
adjusted to fit the width of the
Adjust the Document Guide to fit the width of the
document.
document.
White vertical lines or
white stripes appear
on the scanned image.
The scanner is under direct sunlight.• Move the scanner indoors or to a place without
sunlight to avoid the direct sunlight.
• Change the scanner’s direction.
A light source is near the scanner.• Move the scanner far away from the light source.
• Change the scanner’s direction.
®
: see Image settings on page 28.
®
: to perform the calibration using
®
) on page 55.
®
: use PaperPort™ 12SE to increase
66
Troubleshooting
11
DifficultyCauseSuggestions
Bleed-through is seen
in the scanned image.
Your document is too thin.Check that your document is acceptable (see
Document Specifications on page 12).
The contrast setting is improper.Increase the contrast level.
For Windows
For Macintosh: see Image settings on page 36.
When I want to scan in
SD mode, is it possible
You can change only part of the
settings.
For more information about the settings, see step 4
of Scanning in SD mode on page 18.
to change the paper
size, the image quality,
etc. on my scanner?
(DS-920DW only)
Duplex scanning
cannot be performed.
The duplex scanning settings are not
configured in DSmobileCapture.
The scan mode of the scanner is set to
1 side (in SD mode).
Launch DSmobileCapture, click the Image tab,
and then select the Duplex check box.
Press the scanner’s 2 side / 1 side button so that 2
appears on the LCD.
Software difficulties
®
: see Image settings on page 28.
DifficultyCauseSuggestions
When I press Scan in my
scanning software, an
error message appears:
Please install scanner or
The scan was aborted
because the scanner is
not powered on or not
This error message appears if your
scanner isn’t recognized by your
computer.
1. Make sure your scanner is connected properly.
2. Confirm that the Micro USB Cable is working and
that it is not frayed or damaged in any way.
If the error still appears after verifying that the Micro
USB Cable is connected properly, reinstall the
scanner driver from the DVD-ROM.
connected properly.
I cannot install the scanner
drivers.
(Windows
®
)
I cannot install the scanner
drivers.
(Macintosh)
You may not have been given
administrator privileges.
You may not have been given
administrator privileges.
Log into Windows
From Apple menu, select System Preferences >
System > Users & Groups. The left pane of the
window will list the current accounts, one of which
should be your name with the word “Admin”
underneath. If this is not
system administrator.
The file size is too large.The size of the file will depend upon
many factors. The physical size of
the document and the amount of
text / graphics on each page are
factors that will affect the resulting
file size. These factors cannot be
changed.
To produce the smallest scan file for a given
document, use the lowest resolution and Black
and White mode, and scan the smallest area
possible. Using the opposite settings (scanned in
the highest resolution, in the Color mode, and
scanning the largest area possible) will produce the
largest-sized file.
For Windows
scan settings (for Windows
®
with administrator rights.
the case, contact your
®
: see Changing DSmobileCapture
®
) on page 27).
For Macintosh: see Changing DSmobileCapture
scan settings (for Macintosh) on page 36).
67
Troubleshooting
11
Network difficulties
DifficultyCauseSuggestions
My wireless device
(computer,
smartphone, tablet,
etc.) cannot access
my scanner via the
wireless LAN network.
I forgot the login
password to enter the
Home screen on the
browser.
The Wi-Fi
®
indicator
blinks red.
The Wi-Fi
to OFF.
Four or more wireless devices are
connected to your scanner at a time.
Causes may vary.Set the Wi-Fi
Causes may vary.Reset the network settings (see Reset network
A system error has occurred.• Set the Wi-Fi® switch to OFF, then set it to ON.
®
switch of the scanner is set
Set the Wi-Fi® switch to ON.
Disconnect the wireless devices that are already
connected to the scanner. Then, try to connect
three or fewer wireless devices to the scanner.
reconnect the scanner.
settings on page 53).
• Press and hold the Power button to turn off the
scanner, and press the Power button to turn on it.
• Reset the network settings (see Reset network settings on page 53).
®
switch to OFF, then set it to ON to
I do not know the
scanner’s SSID.
My computer cannot
connect to the scanner
with the web browser.
I do not know the
scanner’s MAC
address.
I do not know the initial
®
Wi-Fi
password.
I cannot reset the
network settings.
• If the problem still appears though you tried the
above suggestions, contact the Customer
Service center in the country where you bought
the scanner.
—The SSID is below:
Brother DS-820W-xxxx (Brother DS-920DW-xxxx)
(xxxx shows the last four digits of your scanner’s
MAC address (twelve-digits). The address is
printed on your product label.)
—1. Connect your computer to your scanner via
®
Wi-Fi
.
2. Launch your computer’s web browser.
3. Type http://10.10.100.1 in the address bar.
—See the initial password on the mark located on the
bottom of your scanner.
—See the initial password on the mark located on the
bottom of your scanner.
The Wi-Fi
®
switch is set to OFF.1. Set the Wi-Fi® switch to ON.
2. Wait for 40 or more seconds.
3. Press and hold the scanner’s reset button for
10 or more seconds.
4. Release the reset button. In several seconds, the
®
Wi-Fi
indicator will turn red.
68
Troubleshooting
11
Other difficulties
DifficultyCauseSuggestions
I do not have or lost
the Calibration Sheet.
I want to use a USB
hub.
I cannot charge my
scanner.
My scanner cannot be
turned on or is turned
off immediately.
When I set the Wi-Fi
switch to ON, the
®
Wi-Fi
indicator does
not turn on.
I lost the Li-ion battery
or I cannot charge the
battery.
My computer cannot
access the SD card via
the Micro USB Cable.
Causes may vary.The special glossy calibration sheet that came with
your scanner will give you the best calibration
results. To order a new Calibration Sheet, find
contact information for your local Brother office at
http://www.brother.com
Causes may vary.Use your scanner without connecting to a USB hub.
A USB hub may not be able to supply enough
power to the scanner.
The scanner is on while you are trying
Turn the scanner off when you charge it.
to charge it.
The Li-ion battery is not installed
correctly.
Make sure the Li-ion battery is installed in the
correct direction (see the Quick Setup Guide).
The battery has not been inserted.Insert the battery.
The battery has been inserted in the
wrong direction.
• The battery is empty.
• The battery is low.
• The scanner’s Wi-Fi
®
switch is ON.
Insert the battery in the correct direction. For more
information, see Installing the battery on page 9.
Do one of the following:
• Set the Wi-Fi
• Connect the Micro USB Cable to your scanner
and your computer to use the scanner. If you
cannot turn on the scanner when you press the
Power button, wait for two minutes, and then
press the Power button again.
• Turn off the scanner and connect the Micro USB
Cable to your scanner and your computer until
the battery is charged fully. And then use the
scanner.
®
The battery is low.Connect the Micro USB Cable to your scanner and
your computer to charge the battery.
The Li-ion battery is not installed.Install the battery, and then charge it.
Causes may vary.Find contact information at
http://support.brother.com
The Micro USB Cable is not connected
to your computer.
Connect the Micro USB Cable to your scanner and
your computer.
Your scanner is in TWAIN mode.Press the Start / OK button, and then display SD on
the LCD to change to Mass Storage mode (SD
mode).
The Wi-Fi
®
switch is set to ON.Set the Wi-Fi® switch to OFF.
A document is being scanned.When the scanning is finished, wait for the SD
card’s folder to be displayed on your computer
screen.
®
switch to OFF to use the scanner.
69
Troubleshooting
11
DifficultyCauseSuggestions
When I type
http://10.10.100.1 to
access the home
screen in the web
browser, the scanned
Your scanner is in TWAIN mode.Press the Start / OK button, and then display SD on
the LCD to change to Mass Storage mode (SD
mode).
Your scanner is scanning a document.Display the web browser again when scanning is
complete.
images stored on the
scanner’s SD card are
not displayed on the
home screen.
My scanner cannot be
put into TWAIN mode.
The scanner’s Wi-Fi
®
switch is ON.Set the Wi-Fi® switch to OFF (see Connecting your
scanner to your computer in TWAIN Mode on
page 23).
I set the auto power off
The Wi-Fi
®
switch is set to ON.Set the Wi-Fi® switch to OFF.
to ON but my scanner
does not turn off
automatically.
70
A
A
NOTE
Appendix AA
Specifications
This chapter provides a summary of the scanner’s specifications. For additional specifications, go to your
scanner’s product page at http://www.brother.com/
Windows® XP in this User’s Guide includes Windows® XP Home Edition and Windows® XP Professional.
2
For the latest driver updates for the Mac OS X you are using, visit us at http://support.brother.com and click “Downloads” from your model page.
72
Appendix A
A
NOTE
Li-ion battery
DS-820WDS-920DW
Charging time4 hours
Continuous standby time (WLAN OFF)5 minutes (when the auto power function is active.)
Scannable number of sheets (WLAN ON)90 sheets140 sheets
Scannable number of sheets (WLAN OFF)450 sheets680 sheets
• The numbers described in the Li-ion battery table may differ depending on the scanning document and on
environmental factors, such as temperature and the charging and discharging method.
• For longer battery life:
- Set the Wi-Fi
®
switch to OFF when you are not using the Wi-Fi® function.
- Turn the scanner off when you are not using it.
Interfaces
USBHi-Speed USB 2.0
Use a USB 2.0 cable (Type A / B) that is no more than 4 feet (1.2 meters) long.
SD cardSD card memory size limit: between 2GB - 32GB
When you do not use the SD card that came with your scanner, any operation is not
guaranteed.
Wireless LANIEEE 802.11b/g/n
1
Your scanner has a Hi-Speed USB 2.0 interface. The scanner can also be connected to a computer that has a USB 1.1 interface.
Wireless CertificationWi-Fi Certification Mark License (WPA™/WPA2™, Personal)
Protocol (IPv4)ARP, DNS Resolver, HTTP, ICMP, DHCP with BOOTP
WirelessSSL/TLS (HTTPS)
WEP 64/128 bit, WPA-PSK
WPA2-PSK (AES)
(TKIP/AES), WPA2-PSK (AES)
73
Appendix A
A
Computer requirements
SUPPORTED OPERATING SYSTEMS AND SOFTWARE FUNCTIONS
Computer Platform &
Operating System Version
Windows®
Operating
System
Windows® XP
Home
Windows
®
XP
Professional
®
Windows
XP
Professional x64
Edition
Windows Vista
®
7Intel® Core™ 2 Duo or
®
8Intel® Core™ i3 or
Macintosh
Operating
System
Windows
Windows
Mac OS X 10.6.x Intel
Mac OS X 10.7.x Intel
Mac OS X 10.8.x Intel
Processor Minimum
Intel
equivalent
64-bit (Intel® 64
or AMD64) supported
CPU
®
Intel® Core™ 2 Duo or
equivalent 64-bit
(Intel
supported CPU
equivalent 64-bit
(Intel
supported CPU
equivalent 64-bit
(Intel
supported CPU
Hard Disk Space to
Supported
Interface
Speed
®
Core™ 2 Duo or
For
install
For
Applications
Minimum
RAM
Recommended
RAM
Drivers
1 GB2 GB80 MB1.2 GBUSB
1 GB2 GB
1 GB2 GB80 MB1.2 GB
®
64 or AMD64)
1 GB (32-bit)
®
64 or AMD64)
2 GB (64-bit)
1 GB (32-bit)
®
64 or AMD64)
®
Processor1 GB2 GB80 MB400 MBUSB
®
Processor1 GB2 GB
®
Processor2 GB4 GB
2 GB (64-bit)
2 GB (32-bit)
4 GB (64-bit)
2 GB (32-bit)
4 GB (64-bit)
80 MB1.2 GB
80 MB1.2 GB
PC
For the latest driver updates, visit http://support.brother.com
All trademarks, brand and product names are property of their respective companies.
74
B
B
IMPORTANT
Appendix BB
Contacting Brother
For technical help, you must contact Brother customer support in the country where you bought the
scanner. For more information, see For customer service on page 76. Calls must be made from within
that country.
Register your product
By registering your product with Brother International Corporation, you will be recorded as the original owner
of the product. Your registration with Brother:
may serve as confirmation of the purchase date of your product should you lose your receipt
will help us notify you of enhancements to your product and special offers
Complete and fax the Brother Warranty Registration And Test Sheet or, for your convenience and most
efficient way to register your new product, register online at
http://www.brother.com/registration/
Frequently asked questions (FAQs)
The Brother Solutions Center is our one-stop resource for all your Brother machine needs. You can download
the latest software documents and utilities, read FAQs and troubleshooting tips, and learn how to get the most
from your Brother product.
http://support.brother.com
You can check the Brother Solutions Center for Brother driver updates.
To keep your machine performance up to date, check the Brother Solutions Center for the latest firmware
upgrade.
75
Appendix B
B
For customer service
In USA:1-877-BROTHER (1-877-276-8437)
1-901-379-1215 (fax)
For the location of a Brother authorized service center, call 1-877-BROTHER
(1-877-276-8437).
In Canada:1-877-BROTHER
(514) 685-4898 (fax)
For the location of a Brother authorized service center, call 1-877-BROTHER.
If you have comments or suggestions, please write us at:
In USA:Printer Customer Support
Brother International Corporation
7905 North Brother Boulevard
Bartlett, TN 38133
In Canada:Brother International Corporation (Canada), Ltd.
- Marketing Dept.
1, Rue Hotel de Ville Dollard-des-Ormeaux, PQ, Canada H9B 3H6
Service center (USA only)
Visit http://www.brother-usa.com/service/
Internet addresses
Brother Global Web Site: http://www.brother.com/
For Frequently Asked Questions (FAQs), Product Support and Technical Questions, Driver Updates and Utilities, and
User’s Guides: http://support.brother.com
For Brother Accessories & Supplies:
In USA: http://www.brothermall.com/
In Canada: http://www.brother.ca/
In European countries:Visit http://www.brother.eu for contact information for your local Brother office.
76
Appendix B
B
NOTE
Technical support (for PageManager and BizCard)
For USA
Company name:NewSoft America Inc.
Postal Address:47102 Mission Falls Court, Suite 202 Fremont CA 94539
Telephone: 510-770-8900
Fax: 510-770-8980
E-mail Address: contactus@newsoftinc.com
URL: http://www.newsoftinc.com
For Canada
E-mail Address: contactus@newsoftinc.com
Other countries
E-mail Address: tech@newsoft.eu.com
For all other issues, see For customer service on page 76.
77
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