Brother DS920DW, DS820W User Guide

User’s Guide DS-820W/DS-920DW

DS-820W
DS-920DW

Version E

ENG

Using the documentation

NOTE

Thank you for buying a Brother machine! Reading the documentation will help you make the most of your
machine.

Symbols and conventions used in the documentation

The following symbols and conventions are used throughout the documentation.

IMPORTANT IMPORTANT indicates a potentially hazardous situation which, if not avoided, may

result in damage to property or loss of product functionality.

NOTE Notes tell you how you should respond to a situation that may arise or give tips

about how the operation works with other features.

Bold Bold style identifies keys on the machine control panel or computer screen.

Italics Italicized style emphasizes an important point or refers you to a related topic.

Courier New Courier New font identifies the messages shown on the LCD of the machine.

• For DSmobile 920DW users: this guide uses DSmobile 820W screen images, unless otherwise indicated.

• If you are using a tablet running Windows
by clicking with your mouse.

®

, you can make your selections either by tapping the screen or

i

Trademarks

Brother and DSmobile are registered trademarks of Brother Industries, Ltd.

Apple, Macintosh, Mac OS and App Store are trademarks of Apple Inc., registered in the United States and
other countries.

Windows and Windows Vista are either registered trademarks or trademarks of Microsoft Corporation in the
United States and / or other countries.

Wi-Fi is a registered trademark of the Wi-Fi Alliance.

Google Play and Android are trademarks of Google Inc.

Nuance, the Nuance logo and PaperPort are trademarks or registered trademarks of Nuance
Communications, Inc. or its affiliates in the United States and / or other countries.

Any trade names and product names of companies appearing on Brother products, related
documents and any other materials are all trademarks or registered trademarks of those respective
companies.

ii

Table of contents

1 General Information 1

Scanner overview .....................................................................................................................................1

Control panel overview .............................................................................................................................3

Items displayed on the LCD ...............................................................................................................5

LCD messages ...................................................................................................................................6

Power button LED indications ...................................................................................................................6

Checking the Wi-Fi

Setting the Clock .......................................................................................................................................8

Using the auto power off function .............................................................................................................8

Installing the battery ..................................................................................................................................9

Charging battery .....................................................................................................................................10

Formatting an SD card ............................................................................................................................11

Changing the scan resolution (DS-920DW only) ....................................................................................11

2 Document Specifications 12

Acceptable documents ...........................................................................................................................12

Unacceptable documents .......................................................................................................................13

Documents recommended for use with the Carrier Sheet ......................................................................13

3 Scan Preparation 15

®

indicator ............................................................................................................7

Loading a document ...............................................................................................................................15

Loading the Carrier Sheet .......................................................................................................................16

Important Carrier Sheet tips .............................................................................................................17

4 Scan Using the Control Panel 18

Scanning in SD mode .............................................................................................................................18

5 Scan Using Your Computer 19

Installing the scanner driver and scanning software ...............................................................................19

For Windows

For Macintosh users .........................................................................................................................21

Connecting your scanner to your computer in TWAIN Mode .................................................................23

Choosing your scanning software ...........................................................................................................24

Using DSmobileCapture (for Windows
Changing DSmobileCapture scan settings (for Windows

File settings ......................................................................................................................................27

Image settings ..................................................................................................................................28

Paper settings ...................................................................................................................................29

Preview settings ...............................................................................................................................31

Options settings ................................................................................................................................32

Imprinter settings ..............................................................................................................................33

Information ........................................................................................................................................34

Using DSmobileCapture (for Macintosh) ................................................................................................35

®

users ........................................................................................................................19

®

) ...............................................................................................25

®

) ...................................................................27

iii

Changing DSmobileCapture scan settings (for Macintosh) ....................................................................36

Image settings ..................................................................................................................................36

File settings ......................................................................................................................................37

Paper settings ...................................................................................................................................38

Options settings ................................................................................................................................39

Information ........................................................................................................................................40

Using Button Manager V2 (for Windows

Scanning methods ............................................................................................................................43

Scan buttons in the Button Manager V2 Button Panel (for Windows

Scan to an image ..............................................................................................................................44

Scan to an application ......................................................................................................................44

Scan to an email ...............................................................................................................................45

Scan to a printer ...............................................................................................................................45

Scan to shared folder .......................................................................................................................45

Scan to a FTP server ........................................................................................................................46

®

) .............................................................................................41

®

) ..................................................44

6Wi-Fi® Connection 47

Connecting in access point (AP) mode ...................................................................................................47

7 Access Scanned Images on the SD Card 48

Using your web browser .........................................................................................................................48

Setting a Wi-Fi

Using the USB connection between your scanner and computer ..........................................................50

Using ScanHub™ (Android™) ................................................................................................................51

Using ScanHub™ (iOS) ..........................................................................................................................51

®

network password ........................................................................................................48

8 Changing Settings Using Your Browser 52

Configuring Wi-Fi® settings in access point (AP) mode .........................................................................52

Configure network settings ...............................................................................................................52

Reset network settings .....................................................................................................................53

9 Scanner Calibration 54

Calibration using the control panel .........................................................................................................54

Calibration using software (for Windows

Calibration using software (for Macintosh) .............................................................................................58

®

) .............................................................................................55

10 Scanner Maintenance 60

Cleaning the outside of your scanner .....................................................................................................60

Cleaning the inside of your scanner .......................................................................................................60

11 Troubleshooting 62

Error messages and Error codes ............................................................................................................62

Troubleshooting ......................................................................................................................................64

iv

A Appendix A 71

Specifications ..........................................................................................................................................71

General .............................................................................................................................................71

Scanner ............................................................................................................................................72

Li-ion battery .....................................................................................................................................73

Interfaces ..........................................................................................................................................73

Network ............................................................................................................................................73

Computer requirements ....................................................................................................................74

B Appendix B 75

Contacting Brother ..................................................................................................................................75

Register your product .......................................................................................................................75

Frequently asked questions (FAQs) .................................................................................................75

For customer service ........................................................................................................................76

Technical support (for PageManager and BizCard) ...............................................................................77

v

Basic functions

Storing scanned images

Scan to your computer

You can store scanned images on your computer as long
the Micro USB Cable connects the scanner and the
computer. For more information, see Scan Using Your
Computer on page 19.

*1

Scan to an SD Memory Card (SD card)

You can store scanned images on the SD card included
with your scanner. For more information, see Scan Using
the Control Panel on page 18.

*1: This function is not available while using the Wi-Fi® connection.

vi

Accessing scanned images stored on the SD card

View in the browser

Access scanned images stored on the
SD card via the web browser of a
wireless LAN tablet or your computer.
For more information, see Using your
web browser on page 48.

View on an Android™
or iOS mobile device

Access scanned images stored on the
SD card via ScanHub™. For more
information, see Using ScanHub™

(Android™) on page 51 or Using
ScanHub™ (iOS) on page 51.

View on your computer via
the USB connection

Access and view scanned images
stored on the SD card from your
computer when it is connected to your
scanner via the supplied Micro USB
Cable. For more information, see Using

the USB connection between your
scanner and computer on page 50.

vii

1

NOTE

1

8

7

6

2

3

4

5

1

8

7

9

6

2

3

5

4

DS-820W DS-920DW

General Information 1

Scanner overview

Front

1

1 Top cover

2 Control panel

3 Reset button

4 Battery compartment

5Wi-Fi

6 Document guide

7 Feeder slot

8 Left edge

9 SD card slot

®

(ON / OFF) switch

When you do not use the Wi-Fi® function, set the Wi-Fi® switch to OFF. If you leave the switch in the ON
position, the battery will be consumed faster.

1

General Information

2

3

1

1

3

DS-820W DS-920DW

Rear

1 Micro USB port

2 SD card slot

3 Paper ejection slot

1

2

General Information

7

8

6

4

3

2

1

5

7

8

9

4

3

2

1

5

DS-820W DS-920DW

Control panel overview

1

1Wi-Fi® indicator

Indicates the status of the Wi-Fi

2 Menu button

Press to configure the menu settings.

3 Power button

• Press to turn on the scanner.

• Press and hold to turn off the scanner.

4 Start / OK button

• Press to confirm a selected item.

®

connection.

• Press to switch from SD mode to PC/TWAIN mode. (You can select SD mode only when an SD card
is inserted in the scanner’s SD card slot. You can select PC/TWAIN mode only when the scanner is
connected to your computer via the Micro USB Cable.)

• For Windows
Press to start scanning when using Button Manager V2. (Only available when a document is set in the
feeder slot.)
For more information, see Using Button Manager V2 (for Windows

®

®

) on page 41.

3

General Information

• For Macintosh
Press to start scanning when using DSmobileCapture. (Only available when a document is set in the
feeder slot.)
For more information, see Using DSmobileCapture (for Macintosh) on page 35.

5 PDF / JPG ( ) button

• Press to change the scanning file format (PDF or JPEG).

• Press to scroll through the menu and option items.

6 HQ / STD ( ) button

• Press to change the resolution. HQ is 600 dpi and STD is 300 dpi.

• Press to scroll through the menu and option items.

7 COLOR / MONO ( ) button

• Press to change the scan mode (color or mono [black and white]).

• Press to return to the previous screen.

8 Liquid Crystal Display (LCD)

Displays messages to help you set up and use your scanner.

1

9 2 side / 1 side ( ) button

• Press to change the scan mode (2 side scan or 1 side scan).

• Press to scroll through the menu and option items.

4

General Information

6

5

2

1

4

3

DS-820W DS-920DW

Items displayed on the LCD

1

1

6

7

4

1 SD

Appears when the SD card is inserted into the scanner’s SD card slot.

2 Remaining battery power

3 The selected menu or the current status appears here

For more information about the messages displayed on the LCD, see LCD messages on page 6.

4 PDF / JPG

Displays the scanning file format (PDF or JPEG).

5 HQ / STD (DS-820W only)

Press to change the resolution. HQ is 600 dpi and STD is 300 dpi.

6 COLOR / MONO

Displays the scan mode (color or mono [black and white]).

2

3

7 2 / 1 (DS-920DW only)

Displays the scan mode (2 side (double-sided) scan or 1 side (single-side) scan).

5

General Information

LCD messages

Message Machine Status

The machine is connected to your computer in TWAIN mode.

The machine is in SD mode (Mass-storage mode).

For more information, see Scanning in SD mode on page 18.

(DS-920DW only) The machine displays the menu to change the resolution.

For more information, see Changing the scan resolution (DS-920DW only) on page 11.

The machine displays the menu to format an SD card.

For more information, see Formatting an SD card on page 11.

The machine displays the menu to set its clock.

For more information, see Setting the Clock on page 8.

The machine displays the calibration menu.

For more information, see Calibration using the control panel on page 54.

The machine displays the menu to use the auto power off function.

For more information, see Using the auto power off function on page 8.

The machine is not connected to your computer and there is no SD card inserted in it.

1

Power button LED indications

LED indication Machine Status

No light The machine is not connected to your computer or the Li-ion battery is not installed.

Green light The machine is ready to scan or is charging the battery.

Blinking green The machine is scanning a document.

Rapidly blinking red Some error has occurred. The top cover is open, or a document is jammed.

6

General Information

NOTE

Checking the Wi-Fi® indicator

Wi-Fi® indicator Wi-Fi® status

No light The Wi-Fi

WiFi

Lit (Red) The Wi-Fi

take about 40 seconds to make the Wi-Fi

WiFi

®

switch is set to OFF.

®

switch is set to ON and the scanner is starting up a Wi-Fi® connection. It will

®

connection.

1

Lit (Blue) A Wi-Fi

For more information, see Connecting in access point (AP) mode on page 47.

WiFi

Blinking (Red) A system error has occurred.

WiFi

®

connection has been made [in access point (AP) mode].

When you are not using the Wi-Fi® function, set the Wi-Fi® switch to OFF. If you leave the switch in the

ON position, the battery will be consumed faster.

7

General Information

NOTE

NOTE

Setting the Clock

Before using your scanner, set the scanner clock to the correct time.

a Turn on your scanner.
b On the scanner’s control panel, press Menu.
c Press or until TME is displayed on the LCD.
d Press Start / OK.
e Press or to set year.
f Press Start / OK to confirm the year.

To return to the previous screen, press the COLOR / MONO ( ) button.

g Repeat steps 5 and 6 to set month, day, hour (24-hour format) and minute.

1

h After setting the minute, the LCD displays OK, indicating that the clock is set.

Using the auto power off function

You can turn your scanner off automatically to save power. The scanner will power off after five minutes of
inactivity.

When the Wi-Fi® switch is set to ON, this function is disabled.

a Turn on your scanner.
b On the scanner’s control panel, press Menu.
c Press or until PWR is displayed on the LCD.
d Press Start / OK.
e Do one of the following:

• To enable the auto power off function, press or to select YES.

• To disable the auto power off function, press or to select NO.

f Press Start / OK.
g The LCD displays OK, indicating that auto power off has been set.

8

General Information

DS-820W DS-920DW

Installing the battery

Install the supplied Li-ion Battery into the end of your scanner, as shown in the illustration.

1

9

General Information

NOTE

Charging battery

a Make sure that your computer is ON.
b Connect the supplied Micro USB Cable to the micro USB port on your scanner.
c Connect the cable to your computer. The battery starts charging automatically.
d The Power button lights up green while the battery is charging, and goes off when charging is complete.

• When charging the battery, press and hold the Power button to turn off your scanner. You can charge

the battery with the power either on or off, but charging takes more time than when the scanner is off.

• When charging the battery with the power on, set the Wi-Fi

• When the scanner is turned on, the battery level is displayed on the LCD panel.

Battery icon Power level

Full

Half full

Low

®

switch to OFF.

1

• If you do not use the scanner for a long period, charge the battery fully at least once every six months to
prolong the battery life.

• If you do not use the scanner for a long period, remove the battery from the scanner, and store the battery
in a cool, dry place at a consistent temperature.

10

General Information

NOTE

NOTE

Formatting an SD card

When you purchase your own SD card, you must format the SD card before using it.

Before formatting an SD card, make sure if there is no important data on it. When you format an SD card
that was previously used with other devices, all of its data will be deleted.

a Insert the SD card into the SD card slot.
b Turn on your scanner.
c Make sure that SD appears on the LCD display.
d On the scanner’s control panel, press Menu.
e Press or until FMT is displayed on the LCD.
f Press Start / OK.
g Do one of the following:

• To format the SD card, press or to select YES, and then press Start / OK.

The SD icon and FMT in the LCD display will blink, and the scanner will begin to format the SD card.
When the LCD display OK, formatting is complete.

• To cancel formatting, press or to select NO, and then press Start / OK.

1

Changing the scan resolution (DS-920DW only)

For DS-820W: change the resolution using your scanner’s HQ / STD ( ) button.

a Turn on your scanner.
b On the scanner’s control panel, press Menu.
c Press or until DPI is displayed on the LCD.
d Press Start / OK.
e Press or to select 600 (600 dpi) or 300 (300 dpi).
f Press Start / OK.
g The LCD displays OK, indicating that resolution has been set.

11

2

2

Document Specifications 2

Acceptable documents

Standard Paper Length 1 side scan

3.5 to 32 in. (90 to 812.8 mm)

2 side scan (DS-920DW only)

3.5 to 16 in. (90 to 406.4 mm)

Width 2.2 in. to 8.5 in. (55 to 215.9 mm)

Weight 16 to 28 lb (60 to 105 g/m

To scan thinner document, use the Carrier Sheet (see Loading
the Carrier Sheet on page 16).

Maximum Number of Pages 1 page (1 sheet)

Standard Paper Size A4 8.3 × 11.7 in. (210 × 297 mm)

A5 5.8 × 8.3 in. (148 × 210 mm)

A6 4.1 × 5.8 in. (105 × 148 mm)

A7 2.9 × 4.1 in. (74 × 105 mm)

A8 2.0 × 2.9 in. (52 × 74 mm)

B5 7.2 × 10.1 in. (182 × 257 mm)

B6 5.0 × 7.2 in. (128 × 182 mm)

B7 3.6 × 5.0 in. (91 × 128 mm)

B8 2.5 × 3.6 in. (64 × 91 mm)

Legal 8.5 × 14 in. (215.9 × 355.6 mm)

Letter 8.5 × 11 in. (215.9 × 279.4 mm)

2

)

Plastic Cards Length 1.57 to 3.4 in. (40 to 86 mm)

Width 1.57 to 3.4 in. (40 to 86 mm)

Standard Size (ISO) 3.37 × 2.13 × 0.03 in. (85.6 × 54.0 × 0.76 mm)

Material Plastic (PET)

Type Plastic card such as a driver’s license or an insurance card

Thickness Less than 0.031 in. (0.8 mm)

Maximum Number of Pages 1 page (1 sheet)

Receipts Length 1 side scan

3.5 to 32 in. (90 to 812.8 mm)

2 side scan (DS-920DW only)

3.5 to 16 in. (90 to 406.4 mm)

Width 2.2 to 8.5 in. (55 to 215.9 mm)

Thickness More than 0.016 in. (0.04 mm)

Maximum Number of Pages 1 page (1 sheet)

12

Document Specifications

2

CAUTION

Unacceptable documents

 Documents with paper clips or staples

 Documents with wet ink

 Fabrics, metallic sheets, overhead projector sheets

 Glossy or mirrored media

 Embossed plastic cards

 Documents that exceed recommended thicknesses

Documents recommended for use with the Carrier Sheet

Use the supplied Carrier Sheet when you scan the following:

 Documents with a carbon sheet attached on the back

 Documents written in pencil

 Documents narrower than 2.2 in. (55 mm) wide

 Documents shorter than 3.5 in. (90 mm) long

 Documents of uneven thickness, such as envelopes

 Documents with large wrinkles or curls

 Bent or damaged documents

 Documents that use tracing paper

 Documents that use coated paper

 Photographs (photographic paper)

 Documents printed on perforated paper

 Documents printed on unusually-shaped paper (not square or rectangle)

 Documents with photos, notes, or stickers affixed to them

 Documents that use carbonless paper

 Documents that use loose-leaf paper or any paper with holes in it

 Photographic negatives

For more information about using the Carrier Sheet when scanning, see Loading the Carrier Sheet on
page 16.

To avoid cutting yourself, do not slide or scrape your hand or fingers along the edges of the Carrier Sheet.

13

Document Specifications

2

IMPORTANT

• Do not place the Carrier Sheet in direct sunlight or in an area subject to high temperatures and high
humidity, or the Carrier Sheet may warp.

• Do not place large or heavy objects on the Carrier Sheet when it is lying flat.

• Do not bend or pull the Carrier Sheet. If it becomes damaged, it may not be acceptable for scanning, and
should not be used.

14

3

3

IMPORTANT

NOTE

NOTE

1

2

43

2

43

1

Scan Preparation 3

Loading a document

• Insert only one page into the scanner at a time. Insert the next page only after the first one is completely
scanned. Inserting more than one page at a time may cause your scanner to malfunction.

• DO NOT pull on the document while it is feeding.

• DO NOT use paper that is curled, wrinkled, folded, ripped, stapled, paper clipped, pasted, or taped.

• DO NOT try to scan cardboard or fabric.

• Make sure there is enough space behind the paper ejection slot. The scanned document will be ejected
from the rear of the scanner.

• Make sure documents that have ink or correction fluid on them are completely dry.

• Certain types of plastic cards may be scratched when scanned. To prevent damage to the card, we
recommended using the Carrier Sheet. For more information, see Loading the Carrier Sheet on page 16.

a Set your document a face up in the feeder slot b and align the left edge of the page with the left edge

of the feeder slot
To scan a plastic card
card with the left edge of the feeder slot
For DS-920DW: When you perform duplex scanning, insert the first page face up into the feeder slot.

c.

a, set the card top edge first into the feeder slot b and align the left edge of the

c.

b Slide the document guide d until it touches the right side of the document.
c Gently insert the document until you feel its top edge touch the inside of the scanner.

If you insert a document while SD is displayed on the LCD, scanning begins automatically.

15

Scan Preparation

3

NOTE

1

2

43

Loading the Carrier Sheet

Make sure documents that have ink or correction fluid on them are completely dry.

a Set the document you want to scan in the left corner of the Carrier Sheet and align the top of the

document with the top left corner of the Carrier Sheet.

b Set the Carrier Sheet a, document face up, with the black edge first in the feeder slot b and align the

left edge of the Carrier Sheet with the left edge of the feeder slot
For DS-920DW: When you perform duplex scanning, insert the first page face up into the feeder slot.

c.

c Slide the document guide d against the right side of the Carrier Sheet.
d Gently insert the Carrier Sheet until you feel its top edge touch the inside of the scanner.

16

Scan Preparation

3

Important Carrier Sheet tips

 To avoid document jams, do not load the Carrier Sheet upside down. For more information, see Loading

the Carrier Sheet on page 16.

 To avoid document jams, do not put several small documents into the Carrier Sheet at the same time.

Insert only one document into the Carrier Sheet at a time.

 Do not write on the Carrier Sheet, as the writing may be seen in scanned documents. If the Carrier Sheet

becomes dirty, wipe it with a dry cloth.

 Do not leave documents in the Carrier Sheet for extended periods of time, as the printing on the

documents may bleed through onto the Carrier Sheet.

17

4

4

NOTE

NOTE

DS-820W DS-920DW

Scan Using the Control Panel 4

Scanning in SD mode

a Insert the SD card into the SD card slot.

When you use a purchased SD card, you must format the SD card first. To format the SD card on your
scanner, see Formatting an SD card on page 11.

b Turn on your scanner.
c Make sure that SD appears on the LCD display.
d If necessary, adjust the scanning settings by pressing the COLOR / MONO, PDF / JPG and HQ / STD

(2 side / 1 side) buttons on the control panel.

e Insert your document.
f Your scanner starts scanning automatically.

The Power button LED blinks green and SD blinks on the LCD.

g The scanned image is stored on the SD card.

Check the scan result just in case.

To access the scanned images on the SD card, see Access Scanned Images on the SD Card on page 48.

18

5

5

NOTE

NOTE

Scan Using Your Computer 5

Installing the scanner driver and scanning software

For Windows® users

• Make sure that your computer is ON and you are logged on with Administrator rights.

• DO NOT connect the Micro USB Cable yet.

• If your computer does not have a DVD-ROM drive, the supplied DVD-ROM does not contain drivers for
your operating system, or you want to download manuals and utilities, visit your model page at
http://support.brother.com

a Insert the DVD-ROM.
b When the Setup screen appears, click Install Scanner Driver and follow the on-screen instructions.

• If the Brother screen does not appear automatically, go to My Computer (Computer), double-click the
CD-ROM icon, and then double-click AutoRun.exe.

• When you install the scanner driver, DSmobileCapture (a scanning application) will be installed at the
same time. For more information on using DSmobileCapture, see Using DSmobileCapture (for Windows

on page 25.

®

)

19

Scan Using Your Computer

5

NOTE

c Click Additional Applications to install any of these applications during setup.

• Button Manager V2: document scanning and storing (in specified destinations)

• PaperPort™ 12SE: document scanning, editing and management

• Presto! BizCard 6: business card scanning, editing and management

• BR-Receipts: receipt scanning, editing and management

• To register your product and download BR-Receipts, click Download BR-Receipts to access the Brother
Online site at http://www.brother.com/product/brotheronline/
depending on your country.

• For more information on which scanning application will work best for you, see Choosing your scanning
software on page 24.

. The applications available may differ

20

Scan Using Your Computer

5

NOTE

NOTE

For Macintosh users

• Make sure that your computer is ON and you are logged on with Administrator rights.

• DO NOT connect the Micro USB Cable yet.

• If your computer does not have a DVD-ROM drive, the supplied DVD-ROM does not contain drivers for
your operating system, or you want to download manuals and utilities, visit your model page at
http://support.brother.com

a Insert the DVD-ROM.
b Double-click on the DVD icon, and then double-click DS-820W (DS-920DW).
c Double-click on Brother DS-820W (DS-920DW) and follow the on-screen instructions to install the

scanner driver.

When you install the scanner driver, DSmobileCapture (a scanning application) will be installed at the
same time. For more information on using DSmobileCapture, see Using DSmobileCapture (for Macintosh)
on page 35.

21

Scan Using Your Computer

5

NOTE

d Click one of these folders to install the application during setup.

• Presto! PageManager 9: document scanning, editing and management

• Presto! BizCard 6: business card scanning, editing and management

• BR-Receipts: receipt scanning, editing and management

•Clicking Presto! PageManager or Presto! BizCard will bring you to NewSoft Technology Corporation’s
website. Download the application from this website.

• To register your product and download BR-Receipts, double-click BR-Receipts to access the Brother
Online site at http://www.brother.com/product/brotheronline/
depending on your country.

• For more information on which scanning application will work best for you, see Choosing your scanning
software on page 24.

. The applications available may differ

22

Scan Using Your Computer

5

Connecting your scanner to your computer in TWAIN Mode

Before scanning a document using the scanning software, select TWAIN Mode on your computer.

a Turn on your scanner.
b Confirm that the Wi-Fi

®

switch is set to OFF.

c Connect the Micro USB Cable to the Micro USB port on your scanner. Connect the cable to your computer.
d Press the Start / OK button on the scanner to display PC on the LCD.

23

Scan Using Your Computer

5

NOTE

Choosing your scanning software

After downloading the scanner drivers, select a scanning software application for saving scanned images to
your computer. Brother has supplied several options for you on the DVD-ROM; use this table to help
determine which of the included scanning applications will work best for you:

Software Function For more information

DSmobileCapture Document scanning, browsing and filing For Windows

(for Windows

For Macintosh: See Using DSmobileCapture
(for Macintosh) on page 35.

Button Manager V2

(Windows

Nuance PaperPort

(Windows

Presto! PageManager 9

(Macintosh only)

Presto! BizCard 6 Business card scanning, editing and

BR-Receipts Receipt scanning and management See the software’s user instructions.

®

only)

®

only)

™

12SE

Document scanning and storing (in
specified destinations)

Document scanning, OCR scanning,
editing and management

Document scanning, OCR scanning,
editing and management

management

See the software’s user instructions or
Using Button Manager V2 (for Windows®)
on page 41.

See the software’s user instructions.

See the software’s user instructions.

See the Presto! BizCard User’s Manual
which will be downloaded onto your
computer when you download the software.

®

: See Using DSmobileCapture

®

) on page 25.

•Clicking Presto! PageManager or Presto! BizCard will bring you to NewSoft Technology Corporation’s
website. Download the application from this website.

• To register your product and download BR-Receipts, double-click BR-Receipts to access the Brother
Online site at http://www.brother.com/product/brotheronline/

. The applications available may differ

depending on your country.

24

Scan Using Your Computer

5

Using DSmobileCapture (for Windows®)

a Connect the supplied Micro USB Cable to the Micro USB port on your scanner. Connect the cable to

your computer.

b Double-click the DSmobileCapture shortcut on your desktop.
c The Select Scanner Model dialog box appears. Select TWAIN under Driver Type and select Brother

DS-820W (DS-920DW) under Scanner Model, and then click OK.

d DSmobileCapture launches.

e Change the scanning settings, if needed.

®

For more information on changing settings, see Changing DSmobileCapture scan settings (for Windows
on page 27.

)

25

Scan Using Your Computer

5

NOTE

f Insert a document into your scanner.

g Click Scan . Your scanner starts scanning.

A thumbnail of the scanned image appears in the DSmobileCapture screen and the scanned image will
be saved in the directory you specified in step 5.
Check the scan result just in case.

h For continuous scanning, insert the next document into the scanner while Waiting for next job... screen

appears. When the document is inserted, scanning will start automatically.
To stop the continuous scanning, click Cancel on Waiting for next job... screen.

• To change the time delay when waiting for the next job, see Paper settings on page 29.

• To save multiple documents as one file, choose Multi-page PDF or Multi-page TIFF from the File Format
drop-down list.

26

Scan Using Your Computer

5

(2)(1) (3) (4) (5)

Changing DSmobileCapture scan settings (for Windows®)

File settings

(1) Setup Change scanner properties.

(2) File Format Change the file format.

Select the format you want from the drop-down list.

(3) Path Specify the directory where you want to save scanned images.

(4) Fit Page You can view and size the scanned image.

You cannot use Fit Page when PDF or Multi-page PDF is chosen in File Format.

(5) Actual Size (100%) You can view the scanned image in Actual Size (100%).

You cannot use Actual Size (100%) when PDF or Multi-page PDF is chosen in

File Format.

27

Scan Using Your Computer

5

NOTE

Image settings

Click Setup , and then click the Image tab to choose image type and to set basic scan settings.

This image is from the DS-920DW.

(3)

(4)

(5)

(1)

(6)

(2)

(7)

(8)

(1) Image Selection Box Choose the type of document you want to scan.

(2) Duplex (DS-920DW only) Select the Duplex check box to perform Duplex (2 side) scanning.

(3) Brightness Adjusts the lightness or darkness of an image. The range is from -100 to +100. The

factory default is 0.

(4) Contrast Adjusts the range between the darkest and the lightest shades in the image. The

range is from -100 to +100. The factory default is 0.

(5) Resolution Determine the quality of the scanned image. The factory default is 200 dpi.

(6) Invert Reverse the brightness and the colors in the image.

(7) Profiles Save or change the scanning setting in the dialog box of Scanner Properties.

(8) Defaults Reset values in this and all other Properties tabs to the original factory settings.

28

Scan Using Your Computer

5

Paper settings

Click Setup , and then click the Paper tab to define values related to image output.

(1)

(2)

(3)

(5)

(6)

(7)

(1) Cropping Cropping allows you to capture a portion of the scanned document.

 Automatic

Choose Automatic to allow the software to adjust the cropping window according
to the document size. Use this option for batches of mixed-sized documents.

 Fix for Transfer

Choose Fix for Transfer if you want the ability to define the area or zone to be
imaged. Use for batches of same-sized documents.

(4)

29

Scan Using Your Computer

5

(2) Scan Area Choose your paper size from the drop-down list or create a custom paper size by

clicking Add in the drop-down list.

If you selected Fix for Transfer in Cropping (1), define the X-Offset and Y-Offset
or specify Width and Length to redefine the scan area. The Display Area (4) in
this screen displays image placement as you change the values.

• X-Offset - the distance from the left edge of the document to the left edge of the

scanned area.

• Y-Offset - the distance from the top edge of the document to the top edge of the

scanned area.

• Width - the width of the scanned area.

• Length - the length of the scanned area.

• Use these arrows (or your mouse) to move the scan area; you can view

the results in the Display Area of this screen.

(3) Adjustment Adjustment allows you to add a specific margin at left, right, top and bottom of

your image. This may help to reduce possible corner clipping on any skewed
images. Select a value from 0 to +5 mm. The Adjustment result will not appear in
the Display Area.

(4) Display Area Displays image placement as you change the values in Scan Area (2).

(5) Unit Unit allows you to define your preferred measurement system. Select Inches,

Millimeters, or Pixels from the drop-down list.

(6) Transfer Timeout Transfer Timeout allows you to set the amount of time (in seconds) the scanner

will wait before starting automatic scan after the first scan job is completed. When
you have many separate documents that need to be scanned with the same scan
settings, this feature is especially useful. The default time is 30 seconds.

The value ranges from 0 to 60 seconds.

(7) Defaults Reset values in this and all other Properties tabs to the original factory settings.

30

Scan Using Your Computer

5

NOTE

(3)

(1)

(2)

Preview settings

Click Setup , and then click the Preview tab to preview your image before the final scan so that you

can set your scan area correctly.

(1) Preview Window When you click Preview (3), the scanned image will appear in this area. This preview

image lets you define your scan area.

(2) Defaults Reset values in this and all other Properties tabs to the original factory settings.

(3) Preview Click to start the preview scan. The scanned image will appear in the Preview Window (1).

Note that the scanned image is only for the preview and will not be saved.

If you chose Automatic cropping, in the Paper tab screen, you cannot preview your scan on this screen.

31

Scan Using Your Computer

5

NOTE

Options settings

Click Setup , and then click the Options tab to set additional image processing settings or calibrate

your scanner.

This image is from the DS-920DW.

(1)

(2)

(3)

(4)

(1) Flip Side Rotation

(DS-920DW only)

(2) Rotation Choose the rotation angle from the drop-down list if you want to rotate your

(3) Calibration Calibrate the scanner.

(4) Defaults Reset values in this and all other Properties tabs to the original factory settings.

 Book

Select Book to maintain the same image orientation on the reverse side of the
output page.

 Fanfold

Select Fanfold to rotate the image orientation 180 degrees on the reverse side of
the output page.

scanned image.

For more information, see Calibration using software (for Windows

®

) on page 55.

32

Scan Using Your Computer

5

Imprinter settings

Click Setup , and then click the Imprinter tab to print alphanumeric characters, date, time, document

count and custom text on your scanned images.

(1)

(2)
(3)
(4)

(6)

(7)

(8)

(5)

(9)

(10)

(11)

(1) Digital Imprinter Select Digital Imprinter to print the message on the front of your scanned image.

(2) Print All Select the Print All check box to print your print string (message) on all pages of

your document. Clear the Print All check box to print the print string on the first
page only.

(3) Custom Type the text you want to print.

(4) Counter Displays the page count for the scan session.

(5) Date / Time Select a format from the drop-down list if you want to include the date and time in

your print string.

(6) Custom Font Click the drop-down list to select a font for your print string.

(7) Font Attributes Select a font attribute from the drop-down list. Options include Normal, Underline,

Double, or Bold.

(8) String Orientation Select a print string orientation from the drop-down list. Options include Normal,

Rotated, Vertical, Vertical Inversion, 90 Degrees CW or 90 Degrees CCW.

(9) Print Position Select the position of your print string from the drop-down list. Options include

Top, Middle, Bottom, or Custom. If you choose Custom, enter the X Offset and
Y Offset values to specify the position.

(10) More Click More... to set Size, Density and Transparency for your print string.

(11) Defaults Reset values in this and all other Properties tabs to the original factory settings.

33

Scan Using Your Computer

5

Information

Click Setup , and then click the Information tab to view system and scanner information.

34

Scan Using Your Computer

5

Using DSmobileCapture (for Macintosh)

a Connect the supplied Micro USB Cable to the Micro USB port on your scanner. Connect the cable to

your computer.

b Double-click the DSmobileCapture shortcut on your desktop.
c DSmobileCapture launches.

d Change the scanning settings, if needed.

For more information on changing settings, see Changing DSmobileCapture scan settings (for Macintosh)
on page 36.

e Insert a document into your scanner.
f Click Scan in the DSmobileCapture screen or press the scanner’s Start / OK button when the document

is set.
Your scanner starts scanning. The scanned image will be saved in the directory you specified in step 4.
Check the scan result just in case.

35

Scan Using Your Computer

5

NOTE

(1)

(7)

(8)

(3)

(4)

(5)

(6)

(10)

(9)

(2)

Changing DSmobileCapture scan settings (for Macintosh)

Image settings

Click the Image tab to choose image type and to set several basic scan settings.

This image is from the DS-920DW.

(1) Image Selection Box Choose the type of document you want to scan.

(2) Duplex (DS-920DW only) Select the Duplex check box to perform Duplex (2 side) scanning.

(3) Brightness Adjusts the lightness or darkness of an image. The range is from -100 to +100.

The factory default is 0.

(4) Contrast Adjusts the range between the darkest and the lightest shades in the image.

The range is from -100 to +100. The factory default is 0.

(5) Resolution Determine the quality of the scanned image. The factory default is 200 dpi.

(6) Invert Reverse the brightness and the colors in the image.

(7) Page Size Page Size allows you to capture a portion of the scanned document. Choose your

paper size from the Page Size pop-up list.

(8) Profiles Save or change the scanning setting in the dialog box of Scanner Properties.

(9) Default Reset values in this and all other Properties tabs to the original factory settings.

(10) Preview Window Click to preview your image before final scan. This preview image lets you define

your scan area.

When you click Preview, scanning for the preview starts and the scanned image
will appear in the Preview Window. Note that the scanned image is only for the
preview and will not be saved.

36

Scan Using Your Computer

5

File settings

Click the File tab to configure the settings related to the file name and the directory where you want to save
the scanned image.

(1)

(2)

(4)

(5)

(6)

(7)

(8)

(3)

(9)

(1) Directory Specify the directory where you want to save scanned images.

(2) File Name Set the rule for the file name of the scanned image.

(3) Digits Determine the starting number of the sequence number that is included in the file

name.

(4) Sample Preview the file name that you set.

(5) When file names are the

same

Change the file name if the same name already exists in the directory you chose
in Directory.

(6) File Format Choose the file format for the scanned image.

When you choose TIFF or PDF, the Multi Page Output option is available.

You can continue to scan the next document after the first scan job is completed.

(7) Scan to Choose the destination to send the scanned image.

(8) Default Reset values in this and all other Properties tabs to the original factory settings.

(9) Preview Window Click to preview your image before final scan. This preview image lets you define

your scan area.

When you click Preview, scanning for the preview starts and the scanned image
will appear in the Preview Window. Note that the scanned image is only for the
preview and will not be saved.

37

Scan Using Your Computer

5

(1)

(3)

(2)

(4)

Paper settings

Click the Paper tab to define values related to image output.

(1) Page Size Page Size allows you to capture a portion of the scanned document.

Choose your paper size from the Page Size pop-up list, define the X Offset and

Y Offset values or specify Width and Length to define your scanned area. Click
Preview Window (4) to preview image placement as you change the values.

• X Offset - the distance from the left edge of the document to the left edge of the

scanned area.

• Y Offset - the distance from the top edge of the document to the top edge of the

scanned area.

• Width - the width of the scanned area.

• Length - the length of the scanned area.

(2) Unit Unit allows you to define your preferred measurement system. Select Inches,

Millimeters, or Pixels from the pop-up list.

(3) Default Reset values in this and all other Properties tabs to the original factory settings.

(4) Preview Window Click to preview your image before final scan. This preview image lets you define

your scan area.

When you click Preview, scanning for the preview starts and the scanned image
will appear in the Preview Window. Note that the scanned image is only for the
preview and will not be saved.

38

Scan Using Your Computer

5

Options settings

Click the Options tab to set some additional image processing settings or calibrate your scanner.

(1)
(2)

(3)

(4)

(1) Rotation Degrees Choose the rotation angle from the pop-up list if you want to rotate your scanned

image.

(2) Mirror Select the Mirror check box to reverse your image.

(3) Calibration Calibrate the scanner.

For more information, see Calibration using software (for Macintosh) on page 58.

(4) Default Reset values in this and all other Properties tabs to the original factory settings.

(5) Preview Window Click to preview your image before final scan. This preview image lets you define

your scan area.

When you click Preview, scanning for the preview starts and the scanned image
will appear in the Preview Window. Note that the scanned image is only for the
preview and will not be saved.

(5)

39

Scan Using Your Computer

5

Information

Click the Information tab to view system and scanner information.

(1)

(1) Language Choose the language you want to display from the pop-up list.

40

Scan Using Your Computer

5

NOTE

Using Button Manager V2 (for Windows®)

• For more detailed instructions, see the Button Manager V2 User’s Guide from the application’s help menu.

• To see the help menu, right-click the Button Manager V2 icon on the system tray, and then click Help.

Use either one of these two methods to launch Button Manager V2 Button Panel.

To display the shortcut icon and launch Button Manager V2 Button Panel from your
system tray

a Connect the Micro USB Cable to the Micro USB port on your scanner. Connect the Micro USB Cable to

a USB port on your computer.

b Click the Button Manager V2 icon on the system tray at the bottom right corner of your computer

screen.

c Button Manager V2 Button Panel launches.

41

Scan Using Your Computer

5

To launch Button Manager V2 Button Panel from the Windows® Start button

a Click Start > All Programs > Brother DS-820W (DS-920DW) Scanner > Button Manager >

Button Manager V2.

b When the Select Scanner Model dialog box appears, select your scanner model from the list, and then

click OK.

c Button Manager V2 Button Panel launches.

42

Scan Using Your Computer

5

Scanning methods

There are two ways to scan using Button Manager V2. If necessary, check or change scan settings before
scanning.

To scan using the scan button on Button Manager V2 Button Panel

a Insert a document into your scanner.
b Launch Button Manager V2 Button Panel.
c If necessary, right-click the desired scan button in the Button Manager V2 Button Panel to change scan

settings.
For more information, see the Button Manager V2 User’s Guide.

d Click the scan button you want to use in the Button Manager V2 Button Panel to start scanning.

To scan using the Start button on your scanner

a Insert a document into your scanner.
b Launch Button Manager V2 Button Panel.
c If necessary, right-click the desired scan button in the Button Manager V2 Button Panel to change scan

settings.
For more information, see the Button Manager V2 User’s Guide.

d Select the check box to the left of the scan button you want to use.
e Press the Start button on your scanner to start scanning.

43

Scan Using Your Computer

5

NOTE

Scan buttons in the Button Manager V2 Button Panel (for Windows®)

Scan to an image

Use this option to open the scanned image in a specific application. Note that the application must already
be open and running on your computer.

To change scan settings, right-click the Scan button (see the Button Manager V2

User’s Guide).

a Insert a document into your scanner.
b Launch Button Manager V2 Button Panel.

c Click Scan .

When scanning is complete, the scanned image will be inserted to your open and running application.
Check the scan result just in case.

• If no application launches or the application is minimized, the scanned image will be saved in a predefined
folder (for more information about changing the folder path, see the Button Manager V2 User’s Guide).

• If two or more applications are open, the scanned image will appear in the active application.

Scan to an application

Use this option to open the scanned image with a application that you choose from a list.

To change scan settings, right-click the Scan to App button.

a Insert a document into your scanner.
b Launch Button Manager V2 Button Panel.

c Click Scan to App to start scanning.

When scanning is complete, the scanned image will be opened with the application you chose from the
displayed list.
Check the scan result just in case.

44

Scan Using Your Computer

5

Scan to an email

Use this option to attach the scanned image to an email.

To change scan settings or email software, right-click the E-mail button.

a Insert a document into your scanner.
b Launch Button Manager V2 Button Panel.

c Click E-mail to start scanning.

When scanning is complete, your email software launches and the scanned image will be attached to a
blank email.
Check the scan result just in case.

Scan to a printer

Use this option to print the scanned image from your default printer.

To change scan settings or destination printer, right-click the Printer button.

a Insert a document into your scanner.
b Launch Button Manager V2 Button Panel.

c Click Printer to start scanning.

When scanning is complete, the scanned image will be printed from your default printer.
Check the scan result just in case.

Scan to shared folder

Use this option to save the scanned image in a shared folder on your network.

To change scan settings, right-click the Shared Folder button.

a Insert a document into your scanner.
b Launch Button Manager V2 Button Panel.

c Click Shared Folder to start scanning.

When scanning is complete, the scanned image will be sent directly to the shared folder.
Check the scan result just in case.

45

Scan Using Your Computer

5

Scan to a FTP server

Use this option to save the scanned image in a folder on your FTP server.

To change scan settings, right-click the FTP button.

a Insert a document into your scanner.
b Launch Button Manager V2 Button Panel.

c Click FTP to start scanning.

When scanning is complete, the scanned image will be sent directly to the folder on your FTP server.
Check the scan result just in case.

46

6

NOTE

Wi-Fi® Connection 6

Connecting in access point (AP) mode

You can connect your wireless device (computer, smartphone, tablet, etc.) to your scanner. Your scanner
itself can be the access point without going through any access point, and your wireless device can access
the scanned images stored on the SD card directly.

6

• If you have not set a Wi-Fi® network password, be sure to set up a network password in your web browser
first. For more information, see Setting a Wi-Fi

• Without a Wi-Fi

• If you forget your password, press the scanner’s RESET button to reset the password. For more information,
see Reset network settings on page 53.

• Up to three wireless devices can connect to your scanner at a time.

1 Slide the Wi-Fi

Wait for about 40 seconds until the Wi-Fi

2 Activate the Wi-Fi

scanner.
For more information, see the instructions provided with your wireless device.

®

network password, data on your SD card can be viewed and stolen by a third party.

®

switch to ON.

®

function of your wireless device (computer, smartphone, tablet, etc.) to select the

®

network password on page 48.

®

indicator turns from red to blue.

3 Select the scanner’s SSID, Brother DS-820W-xxxx (where xxxx = your scanner’s Media Access Control

(MAC) address).

47

7

NOTE

Access Scanned Images on the SD Card 7

Using your web browser

You can use your wireless device’s (computer, smartphone, tablet, etc.) web browser to view the scanned
images stored on the scanner’s SD card and download the scanned images to your wireless device.

a Connect your wireless device to your scanner in AP mode.

For more information, see Connecting in access point (AP) mode on page 47.

b Launch your wireless device’s web browser.
c Type http://10.10.100.1 in the address bar.
d When you view the scanned image in the browser for the first time, the Password Setup screen

appears. Set your password, and then click Apply.
If you have already set the password, type the password to log in.

e The home screen appears in the browser.

7

Images will not appear when there is no data on the SD card.

Setting a Wi-Fi® network password

If you have not set a Wi-Fi® network password, be sure to set up a network password in your web browser
first. Without a Wi-Fi

a Connect your wireless device to your scanner in AP mode.

For more information, see Connecting in access point (AP) mode on page 47.

b Launch your wireless device’s web browser.
c Type http://10.10.100.1 in the address bar.
d When you view the scanned image in the browser for the first time, the Password Setup screen

appears. Set your password, and then click Apply.
If you have already set the password, type the password to log in.

e The home screen appears in the browser.
f Click Setting > Wi-Fi Setting. Then, Wi-Fi Setting screen appears.
g Select WPA2(AES) from Encryption drop-down list.

®

network password, data on your SD card can be viewed and stolen by a third party.

h Type Pre-shared Key, and click Apply.
i Rebooting... screen appears, and the setting is completed.

48

Access Scanned Images on the SD Card

(6)

(1) (2) (3) (4)

(5)

(7)

(8) (7)

7

(1) Mode Click to switch the scanned image according to the file format (PDF or JPEG).

(2) Select All Click to select all check boxes.

(3) Download Click to download the file that is checked in the box.

(4) Delete Click to delete the file that is checked in the box.

(5) Setting Click to go to the settings pages. For more information, see Changing Settings

(6) Thumbnail view Displays the scanned images (up to 15 images per screen). When you double-click

(7) On-screen cursors

(8) Page Displays the number of the current page and the total number of pages.

Using Your Browser on page 52.

the scanned image in the thumbnail view, the preview screen will appear.

The scanned images do not appear when there is no data on the SD card.

Click to go to the first page.

Click to go to the previous page.

Click to go to the next page.

Click to go to the last page.

49

Access Scanned Images on the SD Card

NOTE

Using the USB connection between your scanner and computer

You cannot view the contents of the SD card when the Wi-Fi® switch is ON or your computer is in TWAIN
mode.

(For Windows®)

a Connect the Micro USB Cable to the Micro USB port on your scanner. Connect the cable to your

computer.

b Click Start > Computer, and then double-click Removable Disk.

c Double-click DCIM.

The folders on the SD card appear.

• 100PHOTO folder

Stores the scanned images in JPEG format.

• 200DOC folder

Stores the scanned images in PDF format.

7

(For Macintosh)

a Connect the Micro USB Cable to the Micro USB port on your scanner. Connect the cable to your computer.
b iPhoto launches automatically, and the scanned images on the SD card will appear.

50

Access Scanned Images on the SD Card

NOTE

NOTE

Using ScanHub™ (Android™)

You can use your Android™ device’s application to view the scanned images stored on the scanner’s
SD card and download scanned images to the Android™ device.

Install the application from Google Play to your Android™ device. To download, install, or uninstall the
Android™ application, see the instructions provided with your device.

• If you have not set a Wi-Fi® network password, be sure to set up a network password in your web browser
first. For more information, see Setting a Wi-Fi

• Without a Wi-Fi

®

network password, data on your SD card can be viewed and stolen by a third party.

®

network password on page 48.

Using ScanHub™ (iOS)

You can use your iOS device’s application to view the scanned images stored on the scanner’s SD card and
download scanned images to the iOS device.

Install the application from the App Store to your iOS device. To download, install, or uninstall the iOS
application, see the instructions provided with your device.

• If you have not set a Wi-Fi® network password, be sure to set up a network password in your web browser
first. For more information, see Setting a Wi-Fi

• Without a Wi-Fi

®

network password, data on your SD card can be viewed and stolen by a third party.

®

network password on page 48.

7

51

8

Changing Settings Using Your Browser 8

Configuring Wi-Fi® settings in access point (AP) mode

Configure network settings

You can configure network settings in your browser.

a Access the browser in AP mode.

For more information, see Connecting in access point (AP) mode on page 47.

b Click Settings.

(1) (2) (3)

8

(1) Wi-Fi Setting Set the SSID (network name) and Pre-Shared Key.

(2) Password Setting Set the password to log in.

(3) Status Check the status of the current access point.

Check the firmware version.

(4) Back to Home Return to the Home screen.

(4)

52

Changing Settings Using Your Browser

NOTE

(1)

Reset network settings

You can restore any settings you changed via Wi-Fi® connection (Wi-Fi® AP Setting and Password Setup)
to the factory settings.

a Confirm that the scanner is turned on.
b Set the Wi-Fi

Wait about 40 seconds until the Wi-Fi
When your scanner makes a connection to your access point the Wi-Fi

®

switch to ON.

®

indicator turns from red to blue.

®

indicator starts blinking blue.

c Press and hold the scanner’s reset button (1) using a pointed object, such as a needle or a fine-point

pen for 10 seconds.

8

d Release the reset button. The Wi-Fi

restored to the factory settings.

When you press the reset button, the settings controlled by the buttons on the control panel will not be
restored to the factory settings and the scanned images on the SD card will not be deleted.

®

indicator will turn red and the Wi-Fi® network settings will be

53

9

9

NOTE

Calibrate your scanner only if the scanned images start to look fuzzy, the color looks abnormal (darker than
normal), after 8,000 scans, or if the scanner has been stored without being used for a long time.

You will need the Calibration Sheet that came with your scanner to successfully perform calibration.

Scanner Calibration 9

Calibration using the control panel

a Turn on your scanner.
b Press the Menu button.
c Press the or button repeatedly to select CAL on the LCD.
d Hold the edges of the Calibration Sheet and insert it into the feeder slot as shown below.

Hold only the edges of the calibration sheet and be careful not to touch the white or black area. Leaving
marks or fingerprints on this sheet can cause errors in calibration.

54

Scanner Calibration

9

e Press the Start / OK button.
f The scanner starts feeding the calibration sheet. The Power button LED blinks green.
g After the calibration sheet is ejected, OK appears on the LCD and calibration is finished.

Calibration using software (for Windows®)

a Double-click the DSmobileCapture shortcut on your desktop.
b The Select Scanner Model dialog box appears. Select TWAIN under Driver Type, select

Brother DS-820W (DS-920DW) under Scanner Model, and then click OK.

c DSmobileCapture launches.
d Click Setup .

55

Scanner Calibration

9

e Click the Options tab.
f Click Calibration to start calibrating the scanner.

g A message appears, prompting you to insert the Calibration Sheet.

56

Scanner Calibration

9

NOTE

NOTE

h Hold the edges of the Calibration Sheet and insert it into the feeder slot as shown below.

Click Yes.

Hold only the edges of the Calibration Sheet and be careful not to touch the white or black area. Leaving
marks or fingerprints on this sheet can cause errors in calibration.

i Scanning starts automatically.
j After the Calibration Sheet is scanned, a Calibration was successful message appears on your

screen, indicating that calibration is finished. Click OK to end calibration, and then click OK to close the
Options screen.

If a Calibration failed message appears on your screen, remove the Micro USB Cable from your
computer. Reconnect the Micro USB Cable to the computer and perform the calibration again.

57

Scanner Calibration

9

Calibration using software (for Macintosh)

a Double-click the DSmobileCapture shortcut on your desktop.
b DSmobileCapture launches.
c Click the Options tab.
d Click Calibration to start calibrating the scanner.

e A message appears, prompting you to insert the Calibration Sheet.

58

Scanner Calibration

9

NOTE

NOTE

f Hold the edges of the Calibration Sheet and insert it into the feeder slot as shown below.

Click OK.

Hold only the edges of the Calibration Sheet and be careful not to touch the white or black area. Leaving
marks or fingerprints on this sheet can cause errors in calibration.

g Scanning starts automatically.
h After the Calibration Sheet is scanned, a Calibration was successful message appears on your

screen, indicating that calibration finished successfully. Click OK to end calibration.

If a Calibration failed message appears on your screen, remove the Micro USB Cable from your
computer. Reconnect the Micro USB Cable to the computer and perform the calibration again.

59

10

10

IMPORTANT

Do not use any solvents or corrosive liquid, such as alcohol, kerosene, etc., to clean any part of the
scanner, or the plastic may be permanently damaged.

Scanner Maintenance 10

Cleaning the outside of your scanner

To prevent dust accumulation, we recommend cleaning the exterior of your scanner periodically.

a Remove the Micro USB Cable from both your scanner and your computer.
b Wipe the outside of the scanner with a dry, soft, lint-free cloth.

If necessary, wipe the exterior with a cloth lightly dampened with water or diluted detergent, and finish
with a dry cloth.

c Reconnect the Micro USB Cable to your scanner and your computer.

Cleaning the inside of your scanner

To maintain the scanned image quality, clean the interior of your scanner periodically. If vertical lines or
stripes appear on scanned images, this indicates that it is time to clean your scanner.

a Remove the Micro USB Cable from both your scanner and your computer.
b Open the scanner’s top cover.

60

Scanner Maintenance

10

c Gently wipe the glass and feed rollers with the supplied cleaning cloth.

d Close the top cover.
e Reconnect the Micro USB Cable to your scanner and your computer.

61

11

11

IMPORTANT

For technical help, you must contact Brother customer support in the country where you bought the
scanner. For more information, see For customer service on page 76. Calls must be made from within
that country.

If you think there is a problem with your scanner, check the chart below and follow the suggestions.

Most problems can be easily resolved by yourself. If you need additional help, go to the Brother Solutions
Center at http://support.brother.com

Using non-Brother supplies may affect scan quality, hardware performance and product reliability.

Troubleshooting 11

for more FAQs and troubleshooting tips.

Error messages and Error codes

Error messages

Error message Cause Action

Driver busy The scanning application in use

crashed or the scanner driver is
locked with administrator rights.

A document is jammed. Please open
the top cover and remove the
jammed paper by pulling it forward,
then try again.

The cover of the manual document
feeder is open.

No paper in the manual document
feeder

Cannot find the scanner. Your scanner is not connected to

Operation system return error Your Operating System cannot

A document is jammed. Open the top cover and remove the

Your scanner’s top cover is open
when scanning starts.

No document is set in the feeder slot. Set your document in the feeder slot

your computer.

Your scanner is not turned on. Press the Power button to turn on

recognize your scanner.

Press and hold the Power button to
turn off the scanner, and press the
Power button to turn on it. Then
launch the application again.

document by pulling it forward, then
close the top cover.

Close the top cover and start
scanning again.

and start scanning again.

Confirm that the Micro USB Cable
connecting the scanner to the
computer is properly connected.

the scanner.

 Confirm that the Micro USB Cable

connecting the scanner to the
computer is properly connected.

 Restart the computer.

62

Troubleshooting

11

Error message Cause Action

Calibration failed. Please reboot the
machine.

The calibration failed for some
reason. For example, the Calibration
Sheet is not inserted in the correct
direction.

 Press and hold the Power button

to turn off the scanner, and press
the Power button to turn on it.
Then, perform the calibration
again.

 Insert the Calibration Sheet in the

correct direction.

• To perform the calibration using
the control panel, see Calibration
using the control panel on
page 54.

• For Windows
calibration using software, see

Calibration using software (for
Windows

• For Macintosh: to perform the
calibration using software, see

Calibration using software (for
Macintosh) on page 58.

®

: to perform the

®

) on page 55.

Error Codes

Error Code Items Description Root cause / Code Purpose How to restore

E03 Card full or Card Read /

Write error

E04 Paper Jam Scan exceeds the maximum length,

E05 Missing Scan Data Scanner does not detect a document

E06 Cover Open The scanner’s top cover is open, or

E19 Calibration Fail The scanner’s internal check failed

The SD card is full, protected, or
corrupt; scanned images cannot be
saved to the SD card.

and cannot successfully eject the
scanned document.

in the document feeder slot.

the top cover sensor has failed.

because of a calibration data error.

Check the SD card’s protective
switch, reinsert the SD card, or insert
a new SD card.

Open the top cover and remove the
document, then close the cover and
try to scan again.

Make sure the document is properly
inserted.

Close the scanner’s top cover.

Recalibrate the scanner.

• To perform the calibration using the
control panel, see Calibration using
the control panel on page 54.

• For Windows
calibration using software, see

Calibration using software (for
Windows

®

®

: to perform the

) on page 55.

• For Macintosh: to perform the
calibration using software, see

Calibration using software (for
Macintosh) on page 58.

63

Troubleshooting

11

Troubleshooting

Scanning difficulties

Difficulty Cause Suggestions

My scanner does not
turn on.

My computer does not
recognize the scanner
when it is connected
via the Micro USB
Cable.

My scanned images
have black lines
running through them,
blank spaces, or are of
overall bad quality.

The supplied Micro USB Cable is not
connected securely.

The battery is low. Connect the Micro USB Cable to your scanner and

Causes may vary. Make sure the Micro USB Cable is securely

This problem occurs if the scanner is
not calibrated correctly or if a foreign
object, such as a paper clip or ripped
paper, is stuck in the scanner.

Make sure the Micro USB Cable is securely
connected to your scanner and computer.

computer to charge the battery.

If you charge the scanner’s battery only a little from
empty battery, you cannot use the scanner. Turn off
the scanner until the battery is charged fully.

connected to your scanner and computer. Remove
the Micro USB Cable and reconnect the Micro USB
Cable to your scanner and computer.

1. Check the document feeder slot and make sure
that the slot is clear. If foreign objects are found,
remove them from your scanner.

2. Calibrate your scanner (see Scanner Calibration
on page 54).

If scan quality is not improved after you calibrate
your scanner:

My scanned image is
missing.

The scan speed is too
slow.

The Document Guides are not adjusted
to fit the width of the document.

The settings are not suitable for your
document. For example, a A4
document was fed when Letter was
selected as document size.

The resolution is not suitable for your
document.

1. Clean the scanner (see Scanner Maintenance on
page 60).

2. Calibrate your scanner again.

Adjust the Document Guide to fit the width of the
document.

Make sure the document size settings are suitable
for your document.

For Windows

For Macintosh: see Paper settings on page 38.

Decrease the scanner resolution.

For Windows

For Macintosh: see Image settings on page 36.

®

: see Paper settings on page 29.

®

: see Image settings on page 28.

64

Troubleshooting

11

Difficulty Cause Suggestions

My scanner is
connected but it will
not feed my document
or do anything else.

Your document is not set correctly. Insert your document until you feel the top edge of

the document touch the inside of your scanner.

Your document is too thin or too thick. Check that your document is acceptable (see

Document Specifications on page 12).

If your document is not the problem:

1. Confirm that the Micro USB Cable connecting
your scanner to your computer is properly
connected.

2. Reinstall the scanner driver from the DVD-ROM.

The scanner’s top cover is open. Close the top cover and start scanning again.

The scanner is turned off because the

Press the Power button to turn on the scanner.

auto power off function is active.

You are operating the settings menu.
(SD mode only)

No SD card is inserted in the scanner’s

Get out of the settings menu to put the scanner into
standby mode.

Insert an SD card into the scanner’s SD card slot.

SD card slot. (SD mode only)

The document is
jammed.

Causes may vary. Open the scanner’s top cover and gently pull out

the document. Make sure that no piece of paper
remains in the scanner.

Your document is not acceptable for the
machine (for example, if the paper is
too long).

 Make sure your document is acceptable for the

machine (see Document Specifications on
page 12).

My scanner gets
warm.

The scan quality is
poor.

 Use the supplied Carrier Sheet (see Loading the

Carrier Sheet on page 16).

It is normal for your scanner to emit a
small amount of heat after prolonged
use.

If there is a strange smell coming from the scanner
or the scanner feels a little bit hot to the touch,
immediately remove the Micro USB Cable from
your scanner and computer.

Paper dust has accumulated inside
your scanner.

Clean your scanner (see Scanner Maintenance on
page 60).

Calibration needs to be performed. Perform the calibration.

• To perform the calibration using the control
panel, see Calibration using the control panel on
page 54.

• For Windows
software, see Calibration using software (for

Windows

®

: to perform the calibration using

®

) on page 55.

• For Macintosh: to perform the calibration using
software, see Calibration using software (for
Macintosh) on page 58.

The scanner resolution is too low. Increase the scanner resolution.

For Windows

®

: see Image settings on page 28.

For Macintosh: see Image settings on page 36.

65

Troubleshooting

11

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OP

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ijk

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qrsrtuu

ffgg

ghijklmnop

hijklmn

ijk

qrst

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ffgg

ghijklmnop

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ghijklmnop

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ijk

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Difficulty Cause Suggestions

Colors in the scanned
image are dark.

The settings are not appropriate for the
type of document being scanned.

Adjust the scanning settings.

For Windows

For Macintosh: see Image settings on page 36.

Calibration needs to be performed. Perform the calibration.

• To perform the calibration using the control
panel, see Calibration using the control panel on
page 54.

• For Windows
software, see Calibration using software (for

Windows

• For Macintosh: to perform the calibration using
software, see Calibration using software (for
Macintosh) on page 58.

OCR feature does not
work.

The scanner resolution is too low. Increase the scanner resolution.

For Windows
the resolution.

For Macintosh: use Presto! PageManager 9 to
increase the resolution.

(Windows

Nuance PaperPort™ 12SE has not

®

users)

Make sure you have installed Nuance PaperPort™
12SE from the supplied DVD-ROM.

been installed on your computer.

(Macintosh users)

Presto! PageManager has not been

Make sure you have installed Presto!
PageManager from the supplied DVD-ROM.

installed on your computer.

The scanned image is
skewed (slanted).

The scanner’s Document Guide are not
adjusted to fit the width of the

Adjust the Document Guide to fit the width of the
document.

document.

White vertical lines or
white stripes appear
on the scanned image.

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklm nopqr stuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklm nopqr stuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklm nopqr stuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklm nopqr stuvwxyz.

The scanner is under direct sunlight. • Move the scanner indoors or to a place without

sunlight to avoid the direct sunlight.

• Change the scanner’s direction.

A light source is near the scanner. • Move the scanner far away from the light source.

• Change the scanner’s direction.

®

: see Image settings on page 28.

®

: to perform the calibration using

®

) on page 55.

®

: use PaperPort™ 12SE to increase

66

Troubleshooting

11

Difficulty Cause Suggestions

Bleed-through is seen
in the scanned image.

Your document is too thin. Check that your document is acceptable (see

Document Specifications on page 12).

The contrast setting is improper. Increase the contrast level.

For Windows

For Macintosh: see Image settings on page 36.

When I want to scan in
SD mode, is it possible

You can change only part of the
settings.

For more information about the settings, see step 4

of Scanning in SD mode on page 18.
to change the paper
size, the image quality,
etc. on my scanner?

(DS-920DW only)

Duplex scanning
cannot be performed.

The duplex scanning settings are not
configured in DSmobileCapture.

The scan mode of the scanner is set to
1 side (in SD mode).

Launch DSmobileCapture, click the Image tab,

and then select the Duplex check box.

Press the scanner’s 2 side / 1 side button so that 2

appears on the LCD.

Software difficulties

®

: see Image settings on page 28.

Difficulty Cause Suggestions

When I press Scan in my
scanning software, an
error message appears:

Please install scanner or
The scan was aborted
because the scanner is
not powered on or not

This error message appears if your
scanner isn’t recognized by your
computer.

1. Make sure your scanner is connected properly.

2. Confirm that the Micro USB Cable is working and
that it is not frayed or damaged in any way.

If the error still appears after verifying that the Micro
USB Cable is connected properly, reinstall the
scanner driver from the DVD-ROM.

connected properly.

I cannot install the scanner
drivers.
(Windows

®

)

I cannot install the scanner
drivers.
(Macintosh)

You may not have been given
administrator privileges.

You may not have been given
administrator privileges.

Log into Windows

From Apple menu, select System Preferences >
System > Users & Groups. The left pane of the
window will list the current accounts, one of which
should be your name with the word “Admin”
underneath. If this is not
system administrator.

The file size is too large. The size of the file will depend upon

many factors. The physical size of
the document and the amount of
text / graphics on each page are
factors that will affect the resulting
file size. These factors cannot be
changed.

To produce the smallest scan file for a given
document, use the lowest resolution and Black
and White mode, and scan the smallest area
possible. Using the opposite settings (scanned in
the highest resolution, in the Color mode, and
scanning the largest area possible) will produce the
largest-sized file.

For Windows

scan settings (for Windows

®

with administrator rights.

the case, contact your

®

: see Changing DSmobileCapture

®

) on page 27).

For Macintosh: see Changing DSmobileCapture
scan settings (for Macintosh) on page 36).

67

Troubleshooting

11

Network difficulties

Difficulty Cause Suggestions

My wireless device
(computer,
smartphone, tablet,
etc.) cannot access
my scanner via the
wireless LAN network.

I forgot the login
password to enter the
Home screen on the
browser.

The Wi-Fi

®

indicator

blinks red.

The Wi-Fi
to OFF.

Four or more wireless devices are
connected to your scanner at a time.

Causes may vary. Set the Wi-Fi

Causes may vary. Reset the network settings (see Reset network

A system error has occurred. • Set the Wi-Fi® switch to OFF, then set it to ON.

®

switch of the scanner is set

Set the Wi-Fi® switch to ON.

Disconnect the wireless devices that are already
connected to the scanner. Then, try to connect
three or fewer wireless devices to the scanner.

reconnect the scanner.

settings on page 53).

• Press and hold the Power button to turn off the
scanner, and press the Power button to turn on it.

• Reset the network settings (see Reset network
settings on page 53).

®

switch to OFF, then set it to ON to

I do not know the
scanner’s SSID.

My computer cannot
connect to the scanner
with the web browser.

I do not know the
scanner’s MAC
address.

I do not know the initial

®

Wi-Fi

password.

I cannot reset the
network settings.

• If the problem still appears though you tried the
above suggestions, contact the Customer
Service center in the country where you bought
the scanner.

— The SSID is below:

Brother DS-820W-xxxx (Brother DS-920DW-xxxx)
(xxxx shows the last four digits of your scanner’s
MAC address (twelve-digits). The address is
printed on your product label.)

— 1. Connect your computer to your scanner via

®

Wi-Fi

.

2. Launch your computer’s web browser.

3. Type http://10.10.100.1 in the address bar.

— See the initial password on the mark located on the

bottom of your scanner.

— See the initial password on the mark located on the

bottom of your scanner.

The Wi-Fi

®

switch is set to OFF. 1. Set the Wi-Fi® switch to ON.

2. Wait for 40 or more seconds.

3. Press and hold the scanner’s reset button for
10 or more seconds.

4. Release the reset button. In several seconds, the

®

Wi-Fi

indicator will turn red.

68

Troubleshooting

11

Other difficulties

Difficulty Cause Suggestions

I do not have or lost
the Calibration Sheet.

I want to use a USB
hub.

I cannot charge my
scanner.

My scanner cannot be
turned on or is turned
off immediately.

When I set the Wi-Fi
switch to ON, the

®

Wi-Fi

indicator does

not turn on.

I lost the Li-ion battery
or I cannot charge the
battery.

My computer cannot
access the SD card via
the Micro USB Cable.

Causes may vary. The special glossy calibration sheet that came with

your scanner will give you the best calibration
results. To order a new Calibration Sheet, find
contact information for your local Brother office at
http://www.brother.com

Causes may vary. Use your scanner without connecting to a USB hub.

A USB hub may not be able to supply enough
power to the scanner.

The scanner is on while you are trying

Turn the scanner off when you charge it.

to charge it.

The Li-ion battery is not installed
correctly.

Make sure the Li-ion battery is installed in the
correct direction (see the Quick Setup Guide).

The battery has not been inserted. Insert the battery.

The battery has been inserted in the
wrong direction.

• The battery is empty.

• The battery is low.

• The scanner’s Wi-Fi

®

switch is ON.

Insert the battery in the correct direction. For more
information, see Installing the battery on page 9.

Do one of the following:

• Set the Wi-Fi

• Connect the Micro USB Cable to your scanner
and your computer to use the scanner. If you
cannot turn on the scanner when you press the
Power button, wait for two minutes, and then
press the Power button again.

• Turn off the scanner and connect the Micro USB
Cable to your scanner and your computer until
the battery is charged fully. And then use the
scanner.

®

The battery is low. Connect the Micro USB Cable to your scanner and

your computer to charge the battery.

The Li-ion battery is not installed. Install the battery, and then charge it.

Causes may vary. Find contact information at

http://support.brother.com

The Micro USB Cable is not connected
to your computer.

Connect the Micro USB Cable to your scanner and
your computer.

Your scanner is in TWAIN mode. Press the Start / OK button, and then display SD on

the LCD to change to Mass Storage mode (SD
mode).

The Wi-Fi

®

switch is set to ON. Set the Wi-Fi® switch to OFF.

A document is being scanned. When the scanning is finished, wait for the SD

card’s folder to be displayed on your computer
screen.

®

switch to OFF to use the scanner.

69

Troubleshooting

11

Difficulty Cause Suggestions

When I type
http://10.10.100.1 to
access the home
screen in the web
browser, the scanned

Your scanner is in TWAIN mode. Press the Start / OK button, and then display SD on

the LCD to change to Mass Storage mode (SD
mode).

Your scanner is scanning a document. Display the web browser again when scanning is

complete.

images stored on the
scanner’s SD card are
not displayed on the
home screen.

My scanner cannot be
put into TWAIN mode.

The scanner’s Wi-Fi

®

switch is ON.Set the Wi-Fi® switch to OFF (see Connecting your

scanner to your computer in TWAIN Mode on
page 23).

I set the auto power off

The Wi-Fi

®

switch is set to ON. Set the Wi-Fi® switch to OFF.

to ON but my scanner
does not turn off
automatically.

70

A

A

NOTE

Appendix A A

Specifications

This chapter provides a summary of the scanner’s specifications. For additional specifications, go to your
scanner’s product page at http://www.brother.com/

General

Power Source USB bus-power / Li-ion battery

Power consumption

Dimensions Width 12.1 in. (308.0 mm)

Weight Approx. 0.97 lb (440 g) Approx. 1.17 lb (530 g)

Temperature Operating 41 to 95 °F (5 to 35 °C)

Humidity Operating 15 to 85 %

Document Size Single Paper Width 2.2 to 8.5 in. (55 to 215.9 mm)

1

Scanning / Battery
Charging

Battery full-charged
/ Power Off

Height 1.6 in. (40.7 mm) 1.6 in. (41.2 mm)

Depth 2.1 in. (52.5 mm) 2.6 in. (66.9 mm)

Storage 10 to 90 %

Length 1 side scan

and click the Specifications tab.

DS-820W DS-920DW

5 V / 500 mA or less

5 V / 1 mA or less

3.5 to 32 in. (90 to 812.8 mm)

- 2 side scan

3.5 to 16 in.

(90 to 406.4 mm)

1

Measured when the scanner is connected to your computer.

71

Appendix A

A

Scanner

DS-820W DS-920DW

Color / Black Yes / Yes

Duplex Scan No Yes

TWAIN Compliant Windows

Macintosh Mac OS X 10.6.x, 10.7.x, 10.8.x

Color Depth Input 48 bit color Processing

Output 24 bit color Processing

Resolution Optical Up to 600 × 600 dpi

Interpolated 1200 dpi

Scanning Width Up to 8.5 in. (216 mm)

Gray Scale Input 16 bit

Output 8 bit

Scanning Max. Speed Mono 8.0 ppm (7.5 seconds (Letter) up to 300 dpi)

®

Windows® XP1 / Windows Vista® / Windows® 7 / Windows® 8

2

7.5 ppm (8 seconds (A4) up to 300 dpi)

4.3 ppm (14.1 seconds (Letter) above 400 dpi)

4 ppm (15 seconds (A4) above 400 dpi)

Color 8.0 ppm (7.5 seconds (Letter) up to 300 dpi)

7.5 ppm (8 seconds (A4) up to 300 dpi)

4.3 ppm (14.1 seconds (Letter) above 400 dpi)

4 ppm (15 seconds (A4) above 400 dpi)

Duplex Scanning Max. Speed - Mono 5.3 ppm (11.3 seconds

(Letter) up to 300 dpi)

5 ppm (12 seconds (A4)
up to 300 dpi)

3 ppm (19.8 seconds
(Letter) above 400 dpi)

2.9 ppm (21 seconds (A4)
above 400 dpi)

Color 5.3 ppm (11.3 seconds

(Letter) up to 300 dpi)

5 ppm (12 seconds (A4)
up to 300 dpi)

3 ppm (19.8 seconds
(Letter) above 400 dpi)

2.9 ppm (21 seconds (A4)
above 400 dpi)

1

Windows® XP in this User’s Guide includes Windows® XP Home Edition and Windows® XP Professional.

2

For the latest driver updates for the Mac OS X you are using, visit us at http://support.brother.com and click “Downloads” from your model page.

72

Appendix A

A

NOTE

Li-ion battery

DS-820W DS-920DW

Charging time 4 hours

Continuous standby time (WLAN OFF) 5 minutes (when the auto power function is active.)

Scannable number of sheets (WLAN ON) 90 sheets 140 sheets

Scannable number of sheets (WLAN OFF) 450 sheets 680 sheets

• The numbers described in the Li-ion battery table may differ depending on the scanning document and on
environmental factors, such as temperature and the charging and discharging method.

• For longer battery life:

- Set the Wi-Fi

®

switch to OFF when you are not using the Wi-Fi® function.

- Turn the scanner off when you are not using it.

Interfaces

USB Hi-Speed USB 2.0

Use a USB 2.0 cable (Type A / B) that is no more than 4 feet (1.2 meters) long.

SD card SD card memory size limit: between 2GB - 32GB

When you do not use the SD card that came with your scanner, any operation is not
guaranteed.

Wireless LAN IEEE 802.11b/g/n

1

Your scanner has a Hi-Speed USB 2.0 interface. The scanner can also be connected to a computer that has a USB 1.1 interface.

2

Third party USB ports are not supported.

1, 2

Network

DS-820W DS-920DW

Network
(common)

Network
Security

Wireless Network Security WEP 64/128 bit, WPA-PSK (AES),

Wireless Certification Wi-Fi Certification Mark License (WPA™/WPA2™, Personal)

Protocol (IPv4) ARP, DNS Resolver, HTTP, ICMP, DHCP with BOOTP

Wireless SSL/TLS (HTTPS)

WEP 64/128 bit, WPA-PSK

WPA2-PSK (AES)

(TKIP/AES), WPA2-PSK (AES)

73

Appendix A

A

Computer requirements

SUPPORTED OPERATING SYSTEMS AND SOFTWARE FUNCTIONS

Computer Platform &

Operating System Version

Windows®
Operating
System

Windows® XP
Home

Windows

®

XP

Professional

®

Windows

XP
Professional x64
Edition

Windows Vista

®

7 Intel® Core™ 2 Duo or

®

8 Intel® Core™ i3 or

Macintosh
Operating
System

Windows

Windows

Mac OS X 10.6.x Intel

Mac OS X 10.7.x Intel

Mac OS X 10.8.x Intel

Processor Minimum

Intel
equivalent

64-bit (Intel® 64
or AMD64) supported
CPU

®

Intel® Core™ 2 Duo or
equivalent 64-bit
(Intel
supported CPU

equivalent 64-bit
(Intel
supported CPU

equivalent 64-bit
(Intel
supported CPU

Hard Disk Space to

Supported

Interface

Speed

®

Core™ 2 Duo or

For

install

For

Applications

Minimum

RAM

Recommended

RAM

Drivers

1 GB 2 GB 80 MB 1.2 GB USB

1 GB 2 GB

1 GB 2 GB 80 MB 1.2 GB

®

64 or AMD64)

1 GB (32-bit)

®

64 or AMD64)

2 GB (64-bit)

1 GB (32-bit)

®

64 or AMD64)

®

Processor 1 GB 2 GB 80 MB 400 MB USB

®

Processor 1 GB 2 GB

®

Processor 2 GB 4 GB

2 GB (64-bit)

2 GB (32-bit)

4 GB (64-bit)

2 GB (32-bit)

4 GB (64-bit)

80 MB 1.2 GB

80 MB 1.2 GB

PC

For the latest driver updates, visit http://support.brother.com

All trademarks, brand and product names are property of their respective companies.

74

B

B

IMPORTANT

Appendix B B

Contacting Brother

For technical help, you must contact Brother customer support in the country where you bought the
scanner. For more information, see For customer service on page 76. Calls must be made from within
that country.

Register your product

By registering your product with Brother International Corporation, you will be recorded as the original owner
of the product. Your registration with Brother:

 may serve as confirmation of the purchase date of your product should you lose your receipt

 will help us notify you of enhancements to your product and special offers

Complete and fax the Brother Warranty Registration And Test Sheet or, for your convenience and most
efficient way to register your new product, register online at

http://www.brother.com/registration/

Frequently asked questions (FAQs)

The Brother Solutions Center is our one-stop resource for all your Brother machine needs. You can download
the latest software documents and utilities, read FAQs and troubleshooting tips, and learn how to get the most
from your Brother product.

http://support.brother.com

You can check the Brother Solutions Center for Brother driver updates.

To keep your machine performance up to date, check the Brother Solutions Center for the latest firmware
upgrade.

75

Appendix B

B

For customer service

In USA: 1-877-BROTHER (1-877-276-8437)

1-901-379-1215 (fax)

For the location of a Brother authorized service center, call 1-877-BROTHER
(1-877-276-8437).

In Canada: 1-877-BROTHER

[phone] (fax)

For the location of a Brother authorized service center, call 1-877-BROTHER.

If you have comments or suggestions, please write us at:

In USA: Printer Customer Support

Brother International Corporation

7905 North Brother Boulevard

Bartlett, TN 38133

In Canada: Brother International Corporation (Canada), Ltd.

- Marketing Dept.

1, Rue Hotel de Ville Dollard-des-Ormeaux, PQ, Canada H9B 3H6

Service center (USA only)

Visit http://www.brother-usa.com/service/

Internet addresses

Brother Global Web Site: http://www.brother.com/

For Frequently Asked Questions (FAQs), Product Support and Technical Questions, Driver Updates and Utilities, and
User’s Guides: http://support.brother.com

For Brother Accessories & Supplies:

In USA: http://www.brothermall.com/

In Canada: http://www.brother.ca/

In European countries: Visit http://www.brother.eu for contact information for your local Brother office.

76

Appendix B

B

NOTE

Technical support (for PageManager and BizCard)

For USA

Company name: NewSoft America Inc.

Postal Address: 47102 Mission Falls Court, Suite 202 Fremont CA 94539

Telephone: [phone]

Fax: [phone]

E-mail Address: [e-mail]

URL: http://www.newsoftinc.com

For Canada

E-mail Address: [e-mail]

Other countries

E-mail Address: [e-mail]

For all other issues, see For customer service on page 76.

77

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