Brother DS920DW, DS820W User Guide
User’s Guide DS-820W/DS-920DW
DS-820W
DS-920DW
Version E
ENG
Using the documentation
NOTE
Thank you for buying a Brother machine! Reading the documentation will help you make the most of your
machine.
Symbols and conventions used in the documentation
The following symbols and conventions are used throughout the documentation.
IMPORTANT IMPORTANT indicates a potentially hazardous situation which, if not avoided, may
result in damage to property or loss of product functionality.
NOTE Notes tell you how you should respond to a situation that may arise or give tips
about how the operation works with other features.
Bold Bold style identifies keys on the machine control panel or computer screen.
Italics Italicized style emphasizes an important point or refers you to a related topic.
Courier New Courier New font identifies the messages shown on the LCD of the machine.
• For DSmobile 920DW users: this guide uses DSmobile 820W screen images, unless otherwise indicated.
• If you are using a tablet running Windows
by clicking with your mouse.
®
, you can make your selections either by tapping the screen or
i
Trademarks
Brother and DSmobile are registered trademarks of Brother Industries, Ltd.
Apple, Macintosh, Mac OS and App Store are trademarks of Apple Inc., registered in the United States and
other countries.
Windows and Windows Vista are either registered trademarks or trademarks of Microsoft Corporation in the
United States and / or other countries.
Wi-Fi is a registered trademark of the Wi-Fi Alliance.
Google Play and Android are trademarks of Google Inc.
Nuance, the Nuance logo and PaperPort are trademarks or registered trademarks of Nuance
Communications, Inc. or its affiliates in the United States and / or other countries.
Any trade names and product names of companies appearing on Brother products, related
documents and any other materials are all trademarks or registered trademarks of those respective
companies.
ii
Table of contents
1 General Information 1
Scanner overview .....................................................................................................................................1
Control panel overview .............................................................................................................................3
Items displayed on the LCD ...............................................................................................................5
LCD messages ...................................................................................................................................6
Power button LED indications ...................................................................................................................6
Checking the Wi-Fi
Setting the Clock .......................................................................................................................................8
Using the auto power off function .............................................................................................................8
Installing the battery ..................................................................................................................................9
Charging battery .....................................................................................................................................10
Formatting an SD card ............................................................................................................................11
Changing the scan resolution (DS-920DW only) ....................................................................................11
2 Document Specifications 12
Acceptable documents ...........................................................................................................................12
Unacceptable documents .......................................................................................................................13
Documents recommended for use with the Carrier Sheet ......................................................................13
3 Scan Preparation 15
®
indicator ............................................................................................................7
Loading a document ...............................................................................................................................15
Loading the Carrier Sheet .......................................................................................................................16
Important Carrier Sheet tips .............................................................................................................17
4 Scan Using the Control Panel 18
Scanning in SD mode .............................................................................................................................18
5 Scan Using Your Computer 19
Installing the scanner driver and scanning software ...............................................................................19
For Windows
For Macintosh users .........................................................................................................................21
Connecting your scanner to your computer in TWAIN Mode .................................................................23
Choosing your scanning software ...........................................................................................................24
Using DSmobileCapture (for Windows
Changing DSmobileCapture scan settings (for Windows
File settings ......................................................................................................................................27
Image settings ..................................................................................................................................28
Paper settings ...................................................................................................................................29
Preview settings ...............................................................................................................................31
Options settings ................................................................................................................................32
Imprinter settings ..............................................................................................................................33
Information ........................................................................................................................................34
Using DSmobileCapture (for Macintosh) ................................................................................................35
®
users ........................................................................................................................19
®
) ...............................................................................................25
®
) ...................................................................27
iii
Changing DSmobileCapture scan settings (for Macintosh) ....................................................................36
Image settings ..................................................................................................................................36
File settings ......................................................................................................................................37
Paper settings ...................................................................................................................................38
Options settings ................................................................................................................................39
Information ........................................................................................................................................40
Using Button Manager V2 (for Windows
Scanning methods ............................................................................................................................43
Scan buttons in the Button Manager V2 Button Panel (for Windows
Scan to an image ..............................................................................................................................44
Scan to an application ......................................................................................................................44
Scan to an email ...............................................................................................................................45
Scan to a printer ...............................................................................................................................45
Scan to shared folder .......................................................................................................................45
Scan to a FTP server ........................................................................................................................46
®
) .............................................................................................41
®
) ..................................................44
6Wi-Fi® Connection 47
Connecting in access point (AP) mode ...................................................................................................47
7 Access Scanned Images on the SD Card 48
Using your web browser .........................................................................................................................48
Setting a Wi-Fi
Using the USB connection between your scanner and computer ..........................................................50
Using ScanHub™ (Android™) ................................................................................................................51
Using ScanHub™ (iOS) ..........................................................................................................................51
®
network password ........................................................................................................48
8 Changing Settings Using Your Browser 52
Configuring Wi-Fi® settings in access point (AP) mode .........................................................................52
Configure network settings ...............................................................................................................52
Reset network settings .....................................................................................................................53
9 Scanner Calibration 54
Calibration using the control panel .........................................................................................................54
Calibration using software (for Windows
Calibration using software (for Macintosh) .............................................................................................58
®
) .............................................................................................55
10 Scanner Maintenance 60
Cleaning the outside of your scanner .....................................................................................................60
Cleaning the inside of your scanner .......................................................................................................60
11 Troubleshooting 62
Error messages and Error codes ............................................................................................................62
Troubleshooting ......................................................................................................................................64
iv
A Appendix A 71
Specifications ..........................................................................................................................................71
General .............................................................................................................................................71
Scanner ............................................................................................................................................72
Li-ion battery .....................................................................................................................................73
Interfaces ..........................................................................................................................................73
Network ............................................................................................................................................73
Computer requirements ....................................................................................................................74
B Appendix B 75
Contacting Brother ..................................................................................................................................75
Register your product .......................................................................................................................75
Frequently asked questions (FAQs) .................................................................................................75
For customer service ........................................................................................................................76
Technical support (for PageManager and BizCard) ...............................................................................77
v
Basic functions
Storing scanned images
Scan to your computer
You can store scanned images on your computer as long
the Micro USB Cable connects the scanner and the
computer. For more information, see Scan Using Your
Computer on page 19.
*1
Scan to an SD Memory Card (SD card)
You can store scanned images on the SD card included
with your scanner. For more information, see Scan Using
the Control Panel on page 18.
*1: This function is not available while using the Wi-Fi® connection.
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Accessing scanned images stored on the SD card
View in the browser
Access scanned images stored on the
SD card via the web browser of a
wireless LAN tablet or your computer.
For more information, see Using your
web browser on page 48.
View on an Android™
or iOS mobile device
Access scanned images stored on the
SD card via ScanHub™. For more
information, see Using ScanHub™
(Android™) on page 51 or Using
ScanHub™ (iOS) on page 51.
View on your computer via
the USB connection
Access and view scanned images
stored on the SD card from your
computer when it is connected to your
scanner via the supplied Micro USB
Cable. For more information, see Using
the USB connection between your
scanner and computer on page 50.
vii
1
NOTE
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4
DS-820W DS-920DW
General Information 1
Scanner overview
Front
1
1 Top cover
2 Control panel
3 Reset button
4 Battery compartment
5Wi-Fi
6 Document guide
7 Feeder slot
8 Left edge
9 SD card slot
®
(ON / OFF) switch
When you do not use the Wi-Fi® function, set the Wi-Fi® switch to OFF. If you leave the switch in the ON
position, the battery will be consumed faster.
1
General Information
2
3
1
1
3
DS-820W DS-920DW
Rear
1 Micro USB port
2 SD card slot
3 Paper ejection slot
1
2
General Information
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2
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DS-820W DS-920DW
Control panel overview
1
1Wi-Fi® indicator
Indicates the status of the Wi-Fi
2 Menu button
Press to configure the menu settings.
3 Power button
• Press to turn on the scanner.
• Press and hold to turn off the scanner.
4 Start / OK button
• Press to confirm a selected item.
®
connection.
• Press to switch from SD mode to PC/TWAIN mode. (You can select SD mode only when an SD card
is inserted in the scanner’s SD card slot. You can select PC/TWAIN mode only when the scanner is
connected to your computer via the Micro USB Cable.)
• For Windows
Press to start scanning when using Button Manager V2. (Only available when a document is set in the
feeder slot.)
For more information, see Using Button Manager V2 (for Windows
®
®
) on page 41.
3
General Information
• For Macintosh
Press to start scanning when using DSmobileCapture. (Only available when a document is set in the
feeder slot.)
For more information, see Using DSmobileCapture (for Macintosh) on page 35.
5 PDF / JPG ( ) button
• Press to change the scanning file format (PDF or JPEG).
• Press to scroll through the menu and option items.
6 HQ / STD ( ) button
• Press to change the resolution. HQ is 600 dpi and STD is 300 dpi.
• Press to scroll through the menu and option items.
7 COLOR / MONO ( ) button
• Press to change the scan mode (color or mono [black and white]).
• Press to return to the previous screen.
8 Liquid Crystal Display (LCD)
Displays messages to help you set up and use your scanner.
1
9 2 side / 1 side ( ) button
• Press to change the scan mode (2 side scan or 1 side scan).
• Press to scroll through the menu and option items.
4
General Information
6
5
2
1
4
3
DS-820W DS-920DW
Items displayed on the LCD
1
1
6
7
4
1 SD
Appears when the SD card is inserted into the scanner’s SD card slot.
2 Remaining battery power
3 The selected menu or the current status appears here
For more information about the messages displayed on the LCD, see LCD messages on page 6.
4 PDF / JPG
Displays the scanning file format (PDF or JPEG).
5 HQ / STD (DS-820W only)
Press to change the resolution. HQ is 600 dpi and STD is 300 dpi.
6 COLOR / MONO
Displays the scan mode (color or mono [black and white]).
2
3
7 2 / 1 (DS-920DW only)
Displays the scan mode (2 side (double-sided) scan or 1 side (single-side) scan).
5
General Information
LCD messages
Message Machine Status
The machine is connected to your computer in TWAIN mode.
The machine is in SD mode (Mass-storage mode).
For more information, see Scanning in SD mode on page 18.
(DS-920DW only) The machine displays the menu to change the resolution.
For more information, see Changing the scan resolution (DS-920DW only) on page 11.
The machine displays the menu to format an SD card.
For more information, see Formatting an SD card on page 11.
The machine displays the menu to set its clock.
For more information, see Setting the Clock on page 8.
The machine displays the calibration menu.
For more information, see Calibration using the control panel on page 54.
The machine displays the menu to use the auto power off function.
For more information, see Using the auto power off function on page 8.
The machine is not connected to your computer and there is no SD card inserted in it.
1
Power button LED indications
LED indication Machine Status
No light The machine is not connected to your computer or the Li-ion battery is not installed.
Green light The machine is ready to scan or is charging the battery.
Blinking green The machine is scanning a document.
Rapidly blinking red Some error has occurred. The top cover is open, or a document is jammed.
6
General Information
NOTE
Checking the Wi-Fi® indicator
Wi-Fi® indicator Wi-Fi® status
No light The Wi-Fi
WiFi
Lit (Red) The Wi-Fi
take about 40 seconds to make the Wi-Fi
WiFi
®
switch is set to OFF.
®
switch is set to ON and the scanner is starting up a Wi-Fi® connection. It will
®
connection.
1
Lit (Blue) A Wi-Fi
For more information, see Connecting in access point (AP) mode on page 47.
WiFi
Blinking (Red) A system error has occurred.
WiFi
®
connection has been made [in access point (AP) mode].
When you are not using the Wi-Fi® function, set the Wi-Fi® switch to OFF. If you leave the switch in the
ON position, the battery will be consumed faster.
7
General Information
NOTE
NOTE
Setting the Clock
Before using your scanner, set the scanner clock to the correct time.
a Turn on your scanner.
b On the scanner’s control panel, press Menu.
c Press or until TME is displayed on the LCD.
d Press Start / OK.
e Press or to set year.
f Press Start / OK to confirm the year.
To return to the previous screen, press the COLOR / MONO ( ) button.
g Repeat steps 5 and 6 to set month, day, hour (24-hour format) and minute.
1
h After setting the minute, the LCD displays OK, indicating that the clock is set.
Using the auto power off function
You can turn your scanner off automatically to save power. The scanner will power off after five minutes of
inactivity.
When the Wi-Fi® switch is set to ON, this function is disabled.
a Turn on your scanner.
b On the scanner’s control panel, press Menu.
c Press or until PWR is displayed on the LCD.
d Press Start / OK.
e Do one of the following:
• To enable the auto power off function, press or to select YES.
• To disable the auto power off function, press or to select NO.
f Press Start / OK.
g The LCD displays OK, indicating that auto power off has been set.
8
General Information
DS-820W DS-920DW
Installing the battery
Install the supplied Li-ion Battery into the end of your scanner, as shown in the illustration.
1
9
General Information
NOTE
Charging battery
a Make sure that your computer is ON.
b Connect the supplied Micro USB Cable to the micro USB port on your scanner.
c Connect the cable to your computer. The battery starts charging automatically.
d The Power button lights up green while the battery is charging, and goes off when charging is complete.
• When charging the battery, press and hold the Power button to turn off your scanner. You can charge
the battery with the power either on or off, but charging takes more time than when the scanner is off.
• When charging the battery with the power on, set the Wi-Fi
• When the scanner is turned on, the battery level is displayed on the LCD panel.
Battery icon Power level
Full
Half full
Low
®
switch to OFF.
1
• If you do not use the scanner for a long period, charge the battery fully at least once every six months to
prolong the battery life.
• If you do not use the scanner for a long period, remove the battery from the scanner, and store the battery
in a cool, dry place at a consistent temperature.
10
General Information
NOTE
NOTE
Formatting an SD card
When you purchase your own SD card, you must format the SD card before using it.
Before formatting an SD card, make sure if there is no important data on it. When you format an SD card
that was previously used with other devices, all of its data will be deleted.
a Insert the SD card into the SD card slot.
b Turn on your scanner.
c Make sure that SD appears on the LCD display.
d On the scanner’s control panel, press Menu.
e Press or until FMT is displayed on the LCD.
f Press Start / OK.
g Do one of the following:
• To format the SD card, press or to select YES, and then press Start / OK.
The SD icon and FMT in the LCD display will blink, and the scanner will begin to format the SD card.
When the LCD display OK, formatting is complete.
• To cancel formatting, press or to select NO, and then press Start / OK.
1
Changing the scan resolution (DS-920DW only)
For DS-820W: change the resolution using your scanner’s HQ / STD ( ) button.
a Turn on your scanner.
b On the scanner’s control panel, press Menu.
c Press or until DPI is displayed on the LCD.
d Press Start / OK.
e Press or to select 600 (600 dpi) or 300 (300 dpi).
f Press Start / OK.
g The LCD displays OK, indicating that resolution has been set.
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2
2
Document Specifications 2
Acceptable documents
Standard Paper Length 1 side scan
3.5 to 32 in. (90 to 812.8 mm)
2 side scan (DS-920DW only)
3.5 to 16 in. (90 to 406.4 mm)
Width 2.2 in. to 8.5 in. (55 to 215.9 mm)
Weight 16 to 28 lb (60 to 105 g/m
To scan thinner document, use the Carrier Sheet (see Loading
the Carrier Sheet on page 16).
Maximum Number of Pages 1 page (1 sheet)
Standard Paper Size A4 8.3 × 11.7 in. (210 × 297 mm)
A5 5.8 × 8.3 in. (148 × 210 mm)
A6 4.1 × 5.8 in. (105 × 148 mm)
A7 2.9 × 4.1 in. (74 × 105 mm)
A8 2.0 × 2.9 in. (52 × 74 mm)
B5 7.2 × 10.1 in. (182 × 257 mm)
B6 5.0 × 7.2 in. (128 × 182 mm)
B7 3.6 × 5.0 in. (91 × 128 mm)
B8 2.5 × 3.6 in. (64 × 91 mm)
Legal 8.5 × 14 in. (215.9 × 355.6 mm)
Letter 8.5 × 11 in. (215.9 × 279.4 mm)
2
)
Plastic Cards Length 1.57 to 3.4 in. (40 to 86 mm)
Width 1.57 to 3.4 in. (40 to 86 mm)
Standard Size (ISO) 3.37 × 2.13 × 0.03 in. (85.6 × 54.0 × 0.76 mm)
Material Plastic (PET)
Type Plastic card such as a driver’s license or an insurance card
Thickness Less than 0.031 in. (0.8 mm)
Maximum Number of Pages 1 page (1 sheet)
Receipts Length 1 side scan
3.5 to 32 in. (90 to 812.8 mm)
2 side scan (DS-920DW only)
3.5 to 16 in. (90 to 406.4 mm)
Width 2.2 to 8.5 in. (55 to 215.9 mm)
Thickness More than 0.016 in. (0.04 mm)
Maximum Number of Pages 1 page (1 sheet)
12
Document Specifications
2
CAUTION
Unacceptable documents
Documents with paper clips or staples
Documents with wet ink
Fabrics, metallic sheets, overhead projector sheets
Glossy or mirrored media
Embossed plastic cards
Documents that exceed recommended thicknesses
Documents recommended for use with the Carrier Sheet
Use the supplied Carrier Sheet when you scan the following:
Documents with a carbon sheet attached on the back
Documents written in pencil
Documents narrower than 2.2 in. (55 mm) wide
Documents shorter than 3.5 in. (90 mm) long
Documents of uneven thickness, such as envelopes
Documents with large wrinkles or curls
Bent or damaged documents
Documents that use tracing paper
Documents that use coated paper
Photographs (photographic paper)
Documents printed on perforated paper
Documents printed on unusually-shaped paper (not square or rectangle)
Documents with photos, notes, or stickers affixed to them
Documents that use carbonless paper
Documents that use loose-leaf paper or any paper with holes in it
Photographic negatives
For more information about using the Carrier Sheet when scanning, see Loading the Carrier Sheet on
page 16.
To avoid cutting yourself, do not slide or scrape your hand or fingers along the edges of the Carrier Sheet.
13
Document Specifications
2
IMPORTANT
• Do not place the Carrier Sheet in direct sunlight or in an area subject to high temperatures and high
humidity, or the Carrier Sheet may warp.
• Do not place large or heavy objects on the Carrier Sheet when it is lying flat.
• Do not bend or pull the Carrier Sheet. If it becomes damaged, it may not be acceptable for scanning, and
should not be used.
14
3
3
IMPORTANT
NOTE
NOTE
1
2
43
2
43
1
Scan Preparation 3
Loading a document
• Insert only one page into the scanner at a time. Insert the next page only after the first one is completely
scanned. Inserting more than one page at a time may cause your scanner to malfunction.
• DO NOT pull on the document while it is feeding.
• DO NOT use paper that is curled, wrinkled, folded, ripped, stapled, paper clipped, pasted, or taped.
• DO NOT try to scan cardboard or fabric.
• Make sure there is enough space behind the paper ejection slot. The scanned document will be ejected
from the rear of the scanner.
• Make sure documents that have ink or correction fluid on them are completely dry.
• Certain types of plastic cards may be scratched when scanned. To prevent damage to the card, we
recommended using the Carrier Sheet. For more information, see Loading the Carrier Sheet on page 16.
a Set your document a face up in the feeder slot b and align the left edge of the page with the left edge
of the feeder slot
To scan a plastic card
card with the left edge of the feeder slot
For DS-920DW: When you perform duplex scanning, insert the first page face up into the feeder slot.
c.
a, set the card top edge first into the feeder slot b and align the left edge of the
c.
b Slide the document guide d until it touches the right side of the document.
c Gently insert the document until you feel its top edge touch the inside of the scanner.
If you insert a document while SD is displayed on the LCD, scanning begins automatically.
15
Scan Preparation
3
NOTE
1
2
43
Loading the Carrier Sheet
Make sure documents that have ink or correction fluid on them are completely dry.
a Set the document you want to scan in the left corner of the Carrier Sheet and align the top of the
document with the top left corner of the Carrier Sheet.
b Set the Carrier Sheet a, document face up, with the black edge first in the feeder slot b and align the
left edge of the Carrier Sheet with the left edge of the feeder slot
For DS-920DW: When you perform duplex scanning, insert the first page face up into the feeder slot.
c.
c Slide the document guide d against the right side of the Carrier Sheet.
d Gently insert the Carrier Sheet until you feel its top edge touch the inside of the scanner.
16
Scan Preparation
3
Important Carrier Sheet tips
To avoid document jams, do not load the Carrier Sheet upside down. For more information, see Loading
the Carrier Sheet on page 16.
To avoid document jams, do not put several small documents into the Carrier Sheet at the same time.
Insert only one document into the Carrier Sheet at a time.
Do not write on the Carrier Sheet, as the writing may be seen in scanned documents. If the Carrier Sheet
becomes dirty, wipe it with a dry cloth.
Do not leave documents in the Carrier Sheet for extended periods of time, as the printing on the
documents may bleed through onto the Carrier Sheet.
17
4
4
NOTE
NOTE
DS-820W DS-920DW
Scan Using the Control Panel 4
Scanning in SD mode
a Insert the SD card into the SD card slot.
When you use a purchased SD card, you must format the SD card first. To format the SD card on your
scanner, see Formatting an SD card on page 11.
b Turn on your scanner.
c Make sure that SD appears on the LCD display.
d If necessary, adjust the scanning settings by pressing the COLOR / MONO, PDF / JPG and HQ / STD
(2 side / 1 side) buttons on the control panel.
e Insert your document.
f Your scanner starts scanning automatically.
The Power button LED blinks green and SD blinks on the LCD.
g The scanned image is stored on the SD card.
Check the scan result just in case.
To access the scanned images on the SD card, see Access Scanned Images on the SD Card on page 48.
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