Basic User's Guide
DCP-L2500D
DCP-L2520DW
DCP-L2540DN
MFC-L2700DW
Online User's Guide
This Basic User's Guide does not contain all
the information about the machine.
To learn detailed information, read the Online
User's Guide at
solutions.brother.com/manuals
If you need to call Customer Service
Please complete this information for future reference:
Model Number:
(Circle your model
DCP-L2500D/DCP-L2520DW/DCP-L2540DN/
MFC-L2700DW
number)
Serial Number:
1
Date of Purchase:
Place of Purchase:
1
The serial number is on the back of the machine. Retain this User’s Guide with your sales
receipt as a permanent record of your purchase, in the event of theft, fire or warranty
service.
Register your product on-line at
http://www.brother.com/html/registration
By registering your product with Brother, you will be recorded as the original
owner of the product. Your registration with Brother:
• may serve as confirmation of the purchase date of your product should you
lose your receipt;
• may support an insurance claim by you in the event of product loss
covered by insurance; and,
• will help us notify you of enhancements to your product and special offers.
The most convenient and efficient way to register your new product is online
at http://www.brother.com/html/registration.
© 2014 Brother Industries, Ltd. All rights reserved.
For the Latest Driver Updates
Go to your model's Downloads page on the Brother Solutions Center at
http://support.brother.com to download drivers.
To keep your machine’s performance up-to-date, check there for the latest firmware upgrades.
i
The Online User's Guide Helps You Get the Most
1
2
3
4
Out of Your Machine
Quicker navigation!
Search box
Navigation index in a separate panel
Comprehensive!
Every topic in one guide
Simplified Layout!
Provides step-by-step instructions
Feature summary at the top of the page
1. Search Box 2. Navigation 3. Summary 4. Step-by-Step
Where can I find this manual?
(Windows®)
Click (Start) > All Programs > Brother > Brother Utilities > Brother MFC-XXXX series >
Support > User’s Guides.
(Windows® 8)
Tap or click
(Select your model from the drop-down list if not already selected.)
(Macintosh or other options)
Go to your model's Manuals page on the Brother Solutions Center at http://support.brother.com
to download manuals.
(Brother Utilities) > Brother MFC-XXXX series > Support > User’s Guides.
ii
If you have questions or problems, please take a look at our FAQs.
Provides several ways to search!
Displays related questions for more information
Receives regular updates based on customer feedback
Since the Brother Solutions Center is updated regularly, this screen shot is subject to change
without notice.
Where can I find these FAQs?
Brother Solutions Center
http://support.brother.com
iii
Definitions of Notes
We use the following symbols and conventions throughout this User's Guide:
WARNING
WARNING indicates a potentially hazardous situation which, if not avoided, could result in
death or serious injuries.
CAUTION
CAUTION indicates a potentially hazardous situation which, if not avoided, may result in minor
or moderate injuries.
IMPORTANT
IMPORTANT indicates a potentially hazardous situation which, if not avoided, may result in
damage to property or loss of product functionality.
NOTE
NOTE specifies the operating environment, conditions for installation, or special conditions of
use.
Tips icons provide helpful hints and supplementary information.
Electrical Hazard icons alert you to possible electrical shock.
Fire Hazard icons alert you to the possibility of a fire.
Hot Surface icons warn you not to touch hot machine parts.
Prohibition icons indicate actions you must not perform.
Bold
Bold style identifies buttons on the machine's control panel or computer screen.
Italics
Italicized style emphasizes an important point or refers you to a related topic.
Courier New
Courier New font identifies messages shown on the machine's LCD.
iv
Compilation and Publication Notice
This manual has been compiled and published to provide the latest product safety information at
the time of publication. The information contained in this manual may be subject to change.
For the latest manual, visit us at http://support.brother.com.
v
Table of Contents
Basic User's Guide
General Information ............................................................................................ 1
1
Control Panel Overview.............................................................................................1
Access Brother Utilities..............................................................................................8
Initial Setup................................................................................................................9
Set the Date and Time.....................................................................................9
Adjust the Ring Volume ...................................................................................9
Adjust the Beeper Volume ...............................................................................9
Adjust the Speaker Volume .............................................................................9
Paper Handling ...................................................................................................11
2
Load Paper.............................................................................................................. 11
Load and Print using the Paper Tray .............................................................11
Set the Check Size ........................................................................................12
Change the Paper Size ...........................................................................................12
Change the Paper Type...........................................................................................13
Recommended Print Media.....................................................................................13
Using Special Paper................................................................................................14
Print .................................................................................................................... 15
3
Print from Your Computer (Windows®)....................................................................15
Print a Document (Windows®).......................................................................15
Print on Both Sides of the Paper (Windows®) ...............................................15
Print More Than One Page on a Single Sheet of Paper (N in 1)
(Windows®)....................................................................................................16
Printing on Envelopes, Thick Paper, or Labels..............................................17
Printing on Plain Paper, Thin Paper, Recycled Paper, or Bond Paper
using the Manual Feed Slot ...........................................................................19
Copy ................................................................................................................... 21
4
Copy a Document....................................................................................................21
Copy Settings ..........................................................................................................22
Copy Option...................................................................................................22
Copy Multiple Pages on Both Sides of the Paper..........................................24
Copy a 2-sided Document Using the Scanner Glass ....................................25
Copy Both Sides of an ID Card onto One Page ............................................26
Scan.................................................................................................................... 28
5
Scan from Your Computer (Windows®)...................................................................28
vi
Save Scanned Documents and Photos to a Folder as a PDF File Using
ControlCenter4 Advanced Mode (Windows®) ...............................................28
Scan Using the Scan Button on Your Brother Machine...........................................29
Scan Using the Scan Button on the Machine ................................................29
Fax ...................................................................................................................... 31
6
Before Faxing ..........................................................................................................31
Set Your Station ID ........................................................................................31
Set Telephone Line Compatibility for Interference and VoIP Systems ..........32
Receive Modes ..............................................................................................32
Choose the Correct Receive Mode................................................................34
Set the F/T Ring Time (Fast Double-ring)......................................................36
Set the Number of Rings Before the Machine Answers (Ring Delay) ...........36
Store Numbers ........................................................................................................37
Store One Touch Dial Numbers .....................................................................37
Store Speed Dial Numbers ............................................................................37
Change or Delete One Touch Dial Numbers .................................................37
Change or Delete Speed Dial Numbers ........................................................38
Telephone Services and External Devices ..............................................................39
Voice Mail ......................................................................................................39
Voice Over Internet Protocol (VoIP) ...............................................................39
Connection of an External Telephone Answering Device (TAD)....................39
External and Extension Telephones ..............................................................39
Send and Receive a Fax Using Your Machine ........................................................40
Send a Fax ....................................................................................................40
Fax Using Your Computer (PC-FAX).......................................................................42
Send Faxes from Your Computer ..................................................................42
Receive Faxes on Your Computer (Windows® only) .....................................42
Troubleshooting ................................................................................................ 44
A
Identify the Problem.................................................................................................44
Error and Maintenance Messages...........................................................................45
Fax and Telephone Problems..................................................................................49
Troubleshooting for Other Fax Problems.......................................................50
Print or Scan Problems............................................................................................51
Document and Paper Jams.....................................................................................53
Find the Jammed Document or Paper...........................................................53
Clear the Document Jam ...............................................................................53
Clear the Paper Jam......................................................................................54
Appendix ............................................................................................................ 61
B
How to Enter Text on Your Brother Machine ...........................................................61
Supplies...................................................................................................................63
vii
Index ................................................................................................................... 64
C
viii
12354
6
General Information
1
Control Panel Overview
The control panel will vary depending on your model.
MFC-L2700DW
1. One Touch buttons
Store and recall up to eight fax and telephone numbers.
To access stored One Touch fax and telephone numbers 1-4, press the One Touch button
assigned to that number. To access stored One Touch fax and telephone numbers 5-8, hold
down (Shift) as you press the number.
1
General Information
2. Fax buttons
Redial/Pause
Press to dial the last numbers you called. This button also inserts a pause when
programming quick dial numbers or when dialling a number manually.
Tel/R
Press Tel/R to have a telephone conversation after picking up the external handset during
the F/T fast double-ring.
When connected to a PBX, use this button to gain access to an outside line, to recall an
operator, or to transfer a call to another extension.
3. WiFi
Press the WiFi button and launch the wireless installer on your computer. Follow the onscreen instructions to set up a wireless connection between your machine and your network.
When the WiFi light is on, your Brother machine is connected to a wireless access point.
When the WiFi light blinks, the wireless connection is down, or your machine is in the process
of connecting to a wireless access point.
1
4. Liquid Crystal Display (LCD)
b
a
Fax Only
01/01 12:00
□□■□□
d
e
f
g
c
100% Auto
Stack Copies:01
Displays messages to help you set up and use the machine.
If the machine is in Ready Mode or Fax Mode, the LCD displays:
a. Date & Time
b. Receive Mode
When you press COPY, the LCD displays:
c. Type of copy
d. Number of copies
e. Quality
f. Contrast
g. Copy ratio
5. Mode buttons
FAX
Press to switch the machine to FAX Mode.
SCAN
Press to switch the machine to SCAN Mode.
COPY
Press to switch the machine to COPY Mode.
6. Copy buttons
Options
Press to access temporary settings for copying.
2 in 1 (ID) Copy
Press to copy both sides of an identification card onto a single page.
2-sided
Press to copy on both sides of a sheet of paper.
2
7811109
7. Menu buttons
Clear
Press to delete entered data or cancel the current setting.
Menu
Press to access the Menu for programming your machine settings.
OK
Press to store your machine settings.
d or c
Press to scroll back or forward through menu selections.
a or b
• Press to scroll up or down through menus and options.
• Press to change the resolution in Fax Mode.
1
General Information
Press to access speed dial numbers.
8. Dial Pad
• Use to dial fax and telephone numbers.
• Use as a keyboard to enter text or characters.
9. Power On/Off
• Turn on the machine by pressing .
• Turn off the machine by pressing and holding . The LCD displays Shutting Down
and stays on for a few seconds before turning off. If you have an external telephone or
TAD connected, it is always available.
3
10. Stop/Exit
• Press to stop an operation.
• Press to exit from a menu.
11. Start
• Press to start sending faxes.
• Press to start copying.
• Press to start scanning documents.
4
DCP-L2500D/DCP-L2520DW/DCP-L2540DN
12 3 4 5
This illustration is based on DCP-L2520DW.
1. Power On/Off
• Turn on the machine by pressing .
• Turn off the machine by pressing and holding . The LCD displays Shutting Down
and stays on for a few seconds before turning off.
2. Copy buttons
1
General Information
Options
Press to access temporary settings for copying.
2 in 1 (ID) Copy
Press to copy both sides of an identification card onto a single page.
2-sided (for certain models only)
Press to copy on both sides of a sheet of paper.
3. Scan
Press to switch the machine to Scan Mode.
4. WiFi (for wireless models)
Press the WiFi button and launch the wireless installer on your computer. Follow the onscreen instructions to set up a wireless connection between your machine and your network.
When the WiFi light is on, your Brother machine is connected to a wireless access point.
When the WiFi light blinks, the wireless connection is down, or your machine is in the process
of connecting to a wireless access point.
5
5. Liquid Crystal Display (LCD)
□□■□□
ba
c
d
e
100% Auto
Stack Copies:01
6
78
Displays messages to help you set up and use the machine.
If the machine is in Ready Mode or COPY Mode, the LCD displays:
a. Type of copy
b. Number of copies
c. Quality
d. Contrast
e. Copy ratio
6. Menu buttons
Menu
Press to access the Menu for programming your machine settings.
Clear
• Press to delete entered data.
• Press to cancel the current setting.
OK
Press to store your machine setting.
a or b
Press to scroll up or down through menus and options.
7. Stop/Exit
• Press to stop an operation.
• Press to exit from a menu.
8. Start
• Press to start copying.
6
• Press to start scanning documents.
1
General Information
7
Access Brother Utilities
Brother Utilities is an application launcher
that offers convenient access to all Brother
applications installed on your device.
Do one of the following:
1
• (Windows® XP, Windows Vista®,
Windows® 7, Windows Server® 2003,
Windows Server® 2008 and Windows
Server® 2008 R2)
Click Start > All Programs >
Brother > Brother Utilities.
• (Windows® 8 and Windows Server
2012)
Tap or Click (Brother Utilities)
either on the Start screen or the
desktop.
• (Windows® 8.1 and Windows
Server® 2012 R2)
Move your mouse to the lower left
corner of the Start screen and click
(if you are using a touch-based
device, swipe up from the bottom of
the Start screen to bring up the Apps
screen). When the Apps screen
appears, tap or click (Brother
Utilities).
®
Select the operation you want to use.
3
Select Brother MFC-XXXX series
2
(where XXXX is the name of your
model).
8
Initial Setup
Press a or b to display the Ring option,
4
and then press OK.
Set the Date and Time
Related Models:
MFC-L2700DW
Press Menu.
1
Press a or b to display the Initial
2
Setup option, and then press OK.
Press a or b to display the Date&Time
3
option, and then press OK.
Press a or b to display the Date&Time
4
option, and then press OK.
Enter the last two digits of the year
5
using the dial pad, and then press OK.
Enter the two digits for the month using
6
the dial pad, and then press OK.
Enter the two digits for the day using the
7
dial pad, and then press OK.
Enter the time in the 24-hour format
8
using the dial pad, and then press OK.
Press Stop/Exit.
9
Adjust the Ring Volume
Press a or b to display the High, Med,
5
Low, or Off option, and then press OK.
Press Stop/Exit.
6
Adjust the Beeper Volume
Related Models:
MFC-L2700DW
When the beeper is on, the machine will beep
when you press a button, make a mistake, or
after you send or receive a fax. You can
choose from a range of volume levels.
Press Menu.
1
Press a or b to display the General
2
Setup option, and then press OK.
Press a or b to display the Volume
3
option, and then press OK.
Press a or b to display the Beeper
4
option, and then press OK.
Press a or b to display the High, Med,
5
Low, or Off option, and then press OK.
Press Stop/Exit.
6
1
General Information
Related Models:
MFC-L2700DW
Press Menu.
1
Press a or b to display the General
2
Setup option, and then press OK.
Press a or b to display the Volume
3
option, and then press OK.
Adjust the Speaker Volume
Related Models:
MFC-L2700DW
Press Menu.
1
Press a or b to display the General
2
Setup option, and then press OK.
9
Press a or b to display the Volume
3
option, and then press OK.
Press a or b to display the Speaker
4
option, and then press OK.
Press a or b to display the High, Med,
5
Low, or Off option, and then press OK.
Press Stop/Exit.
6
10
Paper Handling
2
Load Paper
Load and Print using the Paper Tray
• If the Check Size setting is set to On and
you pull the paper tray out of the
machine, a message appears on the
LCD asking if you want to change the
paper size. Change the paper size and
paper type settings if needed, following
the on-screen instructions.
• When you load a different paper size in
the tray, you must change the paper size
setting in the machine or on your
computer at the same time.
Pull the paper tray completely out of the
1
machine.
Fan the stack of paper well.
3
Load paper with the printing surface
4
face down in the paper tray.
DO NOT load different types of paper in
the paper tray at the same time. Doing
this may cause the paper to jam or
misfeed.
2
Paper Handling
Press and slide the paper guides to fit
2
the paper.
Press the green release levers to slide
the paper guides.
11
Make sure the paper is below the
5
maximum paper mark (b b b).
Overfilling the paper tray will cause
paper jams.
Set the Check Size
Your Brother machine's Check Size setting
causes the machine to display a message
when you remove the paper tray from the
machine, asking if you changed the paper
size.
The default setting is On.
Press Menu.
1
Press a or b to display the General
2
Setup option, and then press OK.
Press a or b to display the Paper
3
option, and then press OK.
Slowly push the paper tray completely
6
into the machine.
Lift the support flap to prevent paper
7
from sliding off the output tray.
Send your print job to the machine.
8
Change your print preferences in the Print
dialog box before sending the print job
from your computer.
Press a or b to display the Check Size
4
option, and then press OK.
Press a or b to select the On or Off
5
option, and then press OK.
Press Stop/Exit.
6
Change the Paper Size
When you change the size of the paper you
load in the tray, you must change the paper
size setting on the LCD at the same time.
Press Menu.
1
Press a or b to display the General
2
Setup option, and then press OK.
Press a or b to display the Paper
3
option, and then press OK.
Press a or b to display the Paper Size
4
option, and then press OK.
12
Press a or b to display the A4, Letter,
5
Legal, Executive, A5, A5 L, A6, or
Folio option, and press OK.
Recommended Print Media
Press Stop/Exit.
6
Change the Paper Type
To get the best print quality, set the machine
for the type of paper you are using.
Press Menu.
1
Press a or b to display the General
2
Setup option, and then press OK.
Press a or b to display the Paper
3
option, and then press OK.
Press a or b to display the Paper Type
4
option, and then press OK.
Press a or b to display the Thin,
5
Plain, Thick, Thicker, Recycled
Paper or Label option, and press OK.
To get the best print quality, we recommend
using the paper in the table.
Paper Type Item
Plain Paper
Recycled
Paper
Labels Avery laser label L7163
Envelopes Antalis River series (DL)
Xerox Premier TCF 80 g/m
Xerox Business 80 g/m
Steinbeis Evolution White
80 g/m
2
2
2
2
Paper Handling
Press Stop/Exit.
6
13
Using Special Paper
Always test paper samples before purchasing
them to ensure desirable performance.
• DO NOT use inkjet paper; it may cause a
paper jam or damage your machine.
• If you use bond paper, paper with a rough
surface, or paper that is wrinkled or
creased, the paper may exhibit degraded
performance.
IMPORTANT
Some types of paper may not perform well or
may cause damage to your machine.
DO NOT use paper:
• that is highly textured
• that is extremely smooth or shiny
• that is curled or warped
• that is coated or has a chemical finish
• that is damaged, creased or folded
• that exceeds the recommended weight
specification in this guide
• with tabs and staples
• with letterheads using low temperature
dyes or thermography
• that is multipart or carbonless
• that is designed for inkjet printing
If you use any of the types of paper listed
above, they may damage your machine. This
damage is not covered under any Brother
warranty or service agreement.
14
3
Print from Your Computer (Windows®)
Print a Document (Windows®)
Select the print command in your
1
application.
Select Brother MFC-XXXX series
2
(where XXXX is the name of your
model).
Click OK.
3
Complete your print operation.
4
For more information, see the Online
User's Guide: Print a Document
Print on Both Sides of the Paper (Windows®)
• Select A4 size paper when using the
automatic 2‑sided printing option.
Select the print command in your
1
application.
3
Print
Select Brother MFC-XXXX series
2
(where XXXX is the name of your
model), and then click the printing
properties or preferences button.
The printer driver window appears.
Click the 2-sided / Booklet drop-down
3
list and select the 2-sided option.
Click the 2-sided Settings button.
4
Select an option from the 2-sided Type
5
menu.
Click OK.
6
15
Click OK again, and then complete your
7
print operation.
Print More Than One Page
on a Single Sheet of Paper
(N in 1) (Windows®)
Select the print command in your
1
application.
Select Brother MFC-XXXX series
2
(where XXXX is the name of your
model), and then click the printing
properties or preferences button.
The printer driver window appears.
Click the Multiple Page drop-down list
3
and select the 2 in 1, 4 in 1, 9 in 1, 16
in 1, or 25 in 1 option.
Click OK.
4
Complete your print operation.
5
16
Printing on Envelopes, Thick Paper, or Labels
When the back cover (face-up output tray) is
pulled down, the machine has a straight paper
path from the manual feed slot on the front of
the machine through the back of the machine
and onto the face-up output tray. Use this
manual feed and output method for printing on
thick paper or envelopes.
• Load the paper or envelope into the
manual feed slot with the printing surface
face up.
• DO NOT load more than one sheet of
paper or one envelope in the manual
feed slot at any one time. Doing this may
cause a jam.
Open the back cover (face-up output
1
tray).
(For printing envelopes) Pull down the
2
two green levers, one on the left side
and one on the right side, to the
envelope position as shown in the
illustration.
On the front of the machine, open the
3
manual feed slot cover.
3
Print
Slide the manual feed slot paper guides
4
to the width of the paper.
17
Push one sheet of paper or one
5
envelope firmly into the manual feed
slot.
Continue pushing the paper until the top
edge of the paper presses against the
rollers for about two seconds, or until
the machine grabs the paper and pulls it
in further.
Select the print command in your
6
application.
Select Brother MFC-XXXX series
7
(where XXXX is the name of your
model), and then click the printing
properties or preferences button.
The printer driver window appears.
Click the Portrait or Landscape option
11
to set the orientation of your printout.
Change other printer settings if needed.
12
Click OK.
13
Click Print.
14
(For printing envelopes) When you have
15
finished printing, return the two green
levers back to their original positions.
Click the Paper Size drop-down list and
8
select your paper size.
Click the Media Type drop-down list and
9
select the type of paper you are using.
Click the First Page and Other Pages
10
drop-down lists and select Manual.
18
Printing on Plain Paper, Thin Paper, Recycled Paper, or Bond Paper using the Manual Feed Slot
• Load the paper into the manual feed slot
with the printing surface face up.
• DO NOT load more than one sheet of
paper in the manual feed slot at any one
time. Doing this may cause a jam.
Slide the manual feed slot paper guides
3
to the width of the paper.
Lift up the support flap to prevent paper
1
from sliding off the face-down output
tray, or remove each page as soon as it
comes out of the machine.
Open the manual feed slot cover.
2
Push one sheet of paper firmly into the
4
manual feed slot.
Continue pushing the paper until the top
edge of the paper presses against the
rollers for about two seconds, or until
the machine grabs the paper and pulls it
in further.
Select the print command in your
5
application.
3
Print
19
Select Brother MFC-XXXX series
6
(where XXXX is the name of your
model), and then click the printing
properties or preferences button.
The printer driver window appears.
Click the Paper Size drop-down list and
7
select your paper size.
Click the Media Type drop-down list and
8
select the type of paper you are using.
Click the First Page and Other Pages
9
drop-down list and select Manual.
Click the Portrait or Landscape option
10
to set the orientation of your printout.
Change other printer settings if needed.
11
Click OK.
12
Click Print.
13
20
□□■□□
100% Auto
Stack Copies:01
4
Copy
Copy a Document
Make sure you have loaded the correct
1
size paper in the paper tray.
Do one of the following:
2
• Place the document face up in the
ADF.
(If you are copying multiple pages,
we recommend using the ADF.)
Do one of the following:
3
• For MFC models
Press (COPY).
Use the dial pad to enter the number
of copies you want.
• For DCP models
Press a or b to enter the number of
copies you want.
The LCD displays:
Press Start.
4
4
Copy
• Place the document face down on
the scanner glass.
21
Copy Settings
A
B
A
B
B
B
A
B
B
A
B
A
B
A
Copy Option
To change Copy settings, press the Options button.
Menu selections Options
Quality Auto
Text
Photo
Receipt
Stack/Sort Stack
Brightness
Contrast
Enlarge/Reduce 100%
Increase the brightness to make the text lighter.
Decrease the brightness to make the text darker.
Increase the contrast to make an image clearer.
Decrease the contrast to make an image more subdued.
97% LTR→A4
94% A4→LTR
91% Full Page
85% LTR→EXE
83% LGL→A4
78% LGL→LTR
70% A4→A5
50%
Custom(25-400%)
Auto
200%
141% A5→A4
104% EXE→LTR
Sort
22
Menu selections Options
Page Layout Off(1 in 1)
2 in 1 (P)
2 in 1 (L)
4 in 1 (P)
4 in 1 (L)
2-sided
(available only for certain
models)
Off
1sided→2sided L
1sided→2sided S
4
Copy
23
Copy Multiple Pages on
1
2
1
2
1
2
1
2
1
2
1
2
1
2
1
2
Both Sides of the Paper
You must choose a 2-sided copy layout
from the following options before you can
start 2-sided copying:
Portrait
1–sided > 2–sided Long Edge Flip
1–sided > 2–sided Short Edge Flip
Do one of the following:
2
• Place the document face up in the
ADF.
(If you are copying multiple pages,
we recommend using the ADF.)
• Place the document face down on
the scanner glass.
Landscape
1–sided > 2–sided Long Edge Flip
1–sided > 2–sided Short Edge Flip
Make sure you have loaded the correct
1
size paper in the paper tray.
(For MFC models)
3
Press (COPY).
Do one of the following:
4
• Press 2-sided.
• Press Options. Press a or b to
display the 2-sided option, and
then press OK.
24
Press a or b to select one the following
1
2
1
2
1
2
1
2
5
layout options, and then press OK.
• 1sided→2sided L
Copy a 2-sided Document Using the Scanner Glass
• 1sided→2sided S
Enter the number of copies.
6
Press Start to scan the page.
7
If you are copying using the ADF, the
machine feeds and scans the pages and
starts printing.
If you are copying using the scanner glass,
go to the next step.
After the machine scans the page,
8
select the Yes or No option.
Option Description
Yes
Press 1 or a to scan the next
page.
Place the next page on the
scanner glass, and then
press OK.
You must choose a 2-sided copy layout
from the following options before you can
start 2-sided copying.
Portrait
2–sided > 2–sided
Landscape
2–sided > 2–sided
Make sure you have loaded the correct
1
size paper in the paper tray.
4
Copy
No
Press 2 or b when you have
scanned all the pages.
Place your document face down on the
2
scanner glass.
(For MFC models)
3
Press (COPY).
Do one of the following:
4
• Press 2-sided.
• Press Options. Press a or b to
display the 2-sided option, and
then press OK.
Press a or b to select one the following
5
layout options, and then press OK.
• 1sided→2sided L
• 1sided→2sided S
Enter the number of copies.
6
25
Press Start to scan the page.
1
7
After the machine scans the page,
8
select the Yes or No option.
Option Description
Copy Both Sides of an ID Card onto One Page
Use the 2in1 (ID) Copy feature to copy both
sides of an identification card onto one page,
keeping the original card size.
Yes
No
Press 1 or a to scan the next
page.
Place the next page on the
scanner glass, and then
press OK.
Press 2 or b when you have
scanned all the pages.
• Copy an identification card only to the
extent permitted under applicable laws.
For more information, see the Product
Safety Guide.
(For MFC models)
1
Press (COPY).
Place an identification card face down
2
near the upper left corner of the scanner
glass.
1 4.0 mm or greater (top, left)
Press 2 in 1 (ID) Copy.
3
Do one of the following:
4
• For MFC models
26
Use the dial pad to enter the number
of copies you want.
• For DCP models
Press a or b to enter the number of
copies you want.
Press Start.
5
The machine scans one side of the
identification card.
After the machine has scanned the first
6
side, turn over the identification card.
4
Copy
Press Start to scan the other side.
7
27
5
Scan
Scan from Your Computer (Windows®)
There are several ways you can use your
computer to scan photos and documents on
your Brother machine. Use the software
applications provided by Brother, or use your
favourite scanning application.
Save Scanned Documents
and Photos to a Folder as a
PDF File Using
ControlCenter4 Advanced
Mode (Windows®)
Scan documents and save them to a folder on
your computer as PDF files.
Click Start > All Programs >
2
Brother > Brother Utilities, and then
click the drop-down list and select your
model name (if not already selected).
Click SCAN in the left navigation bar,
and then click ControlCenter4. The
ControlCenter4 application opens.
When you open the ControlCenter4
3
application at the first time, select the
display mode.
Load your document.
1
Click the Scan tab.
4
28
Click the File button.
5
The scan settings dialog box appears.
Change the scan settings if needed, and
6
then click Scan.
The machine scans the document and
saves the file in the folder you have
selected. The folder opens
automatically.
For more information, see the Online
User's Guide: Scan from Your Computer
Scan Using the Scan Button on Your Brother Machine
Scan Using the Scan Button on the Machine
Do one of the following:
1
• Place the document face up in the
ADF.
(If you are scanning multiple pages,
we recommend using the ADF.)
5
Scan
• Place the document face down on
the scanner glass.
Press (SCAN).
2
29
Press a or b to display the Scan to PC
3
option, and then press OK.
Press a or b to display the File option,
4
and then press OK.
If the machine is connected to a
5
network, press a or b to display the
computer where you want to send the
document, and then press OK.
Do one of the following:
6
• To change the scan settings for this
document, press a or b to select Yes,
and then press OK. Go to the next
step.
• To use the default scan settings,
press a or b to select No, and then
press OK. Press Start.
The machine starts scanning. If you
are using the machine's scanner
glass, follow the LCD instructions to
complete the scanning job.
• In order to change scan settings,
Brother's Control Center software must
be installed on a computer connected
to the machine.
Select the scan settings you want to
7
change:
• Scan Type
• Resolution
• File Type
• Scan Size
• Remove Bkg. Clr
(available only for the Color and
Gray options.)
Press Start.
8
The machine scans the document.
30
Fax
6
Before Faxing
Set Your Station ID
Related Models:
MFC-L2700DW
Set the machine to print your Station ID and
the fax's date and time at the top of each fax
you send.
Press (FAX).
1
Press Menu.
2
Press a or b to display the Initial
3
Setup option, and then press OK.
Press a or b to display the Station ID
4
option, and then press OK.
Enter your fax number (up to 20 digits)
5
using the dial pad, and then press OK.
Related Information
• How to Enter Text on Your Brother Machine
on page 61
6
Fax
Enter your telephone number (up to 20
6
digits) using the dial pad, and then press
OK.
If your telephone number and fax
number are the same, enter the same
number again.
Use the dial pad to enter your name (up
7
to 20 characters), and then press OK.
• To enter text on your machine, see
Related Information: How to Enter Text
on Your Brother Machine
Press Stop/Exit.
8
31
Set Telephone Line Compatibility for Interference and VoIP Systems
Related Models:
MFC-L2700DW
Problems sending and receiving faxes due to
possible interference on the telephone line
may be solved by lowering the modem speed
to minimize errors in fax transmission. If you
are using a Voice over IP (VoIP) service,
Brother recommends changing the
compatibility to Basic (for VoIP).
• VoIP is a type of phone system that
uses an Internet connection, rather
than a traditional phone line.
Press Menu.
1
Press a or b to display the Fax option,
2
and then press OK.
Press a or b to display the
3
Miscellaneous option, and then press
OK.
Option Description
Basic
(for
VoIP)
Press Stop/Exit.
6
Select Basic (for
VoIP) to reduce the
modem speed to 9600 bps
and turn off Error
Correction Mode (ECM).
Unless interference is a
recurring problem on your
telephone line, you may
prefer to use it only when
needed.
To improve compatibility
with most VoIP services,
Brother recommends
changing the compatibility
setting to Basic (for
VoIP).
Related Information
• Fax and Telephone Problems on page 49
Receive Modes
Related Models:
MFC-L2700DW
Press a or b to display the
4
Compatibility option, and then press
OK.
Press a or b to display the High,
5
Normal, or Basic (for VoIP)
option, and then press OK.
Option Description
High
Normal
Select High to set the
modem speed at 33600
bps.
Select Normal to set the
modem speed at 14400
bps.
Some receive modes answer automatically
(Fax Only Mode and Fax/Tel Mode). You may
want to change the Ring Delay before using
these modes.
Fax Only Mode
(Fax or Fax only in the Machine's Menu)
Fax Only Mode automatically answers
every call as a fax.
Fax/Tel Mode
(Fax/Tel in the Machine's Menu)
Fax/Tel Mode helps you manage incoming
calls, by recognising whether they are fax
or voice calls and handling them in one of
the following ways:
• Faxes will be received automatically.
32
• Voice calls will start the F/T ring to tell
you to pick up the call. The F/T ring is a
fast pseudo/double-ring made by your
machine.
Manual Mode
(Manual in the Machine's Menu)
Manual Mode turns off all automatic
answering operations unless you are using
the BT Call Sign feature.
To receive a fax in Manual Mode lift the
handset of the external telephone.
When you hear fax tones (short repeating
beeps), press Start and then 2 to receive a
fax. Use the Fax Detect feature to receive
faxes when you have lifted a handset on
the same line as the machine.
External TAD Mode
(External TAD in the Machine's Menu)
External TAD Mode lets an external
answering device manage your incoming
calls.
Incoming calls will be handled in the
following ways:
• Faxes will be received automatically.
• Voice callers can record a message on
the external TAD.
6
Fax
Related Information
• Fax and Telephone Problems on page 49
33
Choose the Correct Receive Mode
Related Models:
MFC-L2700DW
You must choose a Receive Mode depending on the external devices and telephone services
you have on your line.
By default, your machine will automatically receive any faxes that are sent to it. The diagram
below will help you select the correct mode.
Do you want to use the telephone feature of your machine (if
available), an external telephone or external telephone answering
device connected on the same line as the machine?
Yes
No
Fax Only Mode
Are you using the voice message function of an external telephone
answering device?
No
Do you want the machine to answer fax and telephone calls
automatically?
No
Press (FAX).
1
Press Menu.
2
Press a or b to display the Fax option, and then press OK.
3
Press a or b to display the Setup Receive option, and then press OK.
4
Yes
Yes
External TAD
Mode
Fax/Tel Mode
Manual Mode
Press a or b to display the Receive Mode option, and then press OK.
5
(U.K. only) If you cannot change the Receive Mode, make sure the BT Call Sign feature is
set to Off.
Press a or b to select the Fax only, Fax/Tel, External TAD, or Manual option, and
6
then press OK.
34
Press Stop/Exit.
7
Related Information
• Fax and Telephone Problems on page 49
6
Fax
35
Set the F/T Ring Time (Fast Double-ring)
Related Models:
MFC-L2700DW
When you set the Receive Mode to Fax/Tel
Mode, if the call is a fax, your machine will
automatically receive it. However, if it is a
voice call, the machine will sound the F/T ring
(fast double-ring) for the time you set in the
F/T Ring Time option. When you hear the F/T
ring, it means that a voice caller is on the line.
• The F/T Ring Time feature works when
you set Fax/Tel Mode as the Receive
Mode.
Because the F/T ring is made by the machine,
extension and external telephones will not
ring; however, you can still answer the call on
any telephone.
Set the Number of Rings Before the Machine Answers (Ring Delay)
Related Models:
MFC-L2700DW
When somebody calls your machine, you will
hear the normal telephone ring sound. The
number of rings is set in the Ring Delay
option.
• The Ring Delay setting sets the number
of times the machine rings before it
answers in the Fax Only Mode and the
Fax/Tel Mode.
• If you have external or extension
telephones on the same line as the
machine, choose the maximum number
of rings.
Press (FAX).
1
Press Menu.
2
Press a or b to display the Fax option,
3
and then press OK.
Press a or b to display the Setup
4
Receive option, and then press OK.
Press a or b to display the F/T Ring
5
Time option, and then press OK.
Press a or b to display how long the
6
machine will ring to alert you that you
have a voice call, and then press OK.
Press Stop/Exit.
7
Even if the caller hangs up during the
pseudo/double-ringing, the machine will
continue to ring for the set time.
Press (FAX).
1
Press Menu.
2
Press a or b to display the Fax option,
3
and then press OK.
Press a or b to display the Setup
4
Receive option, and then press OK.
Press a or b to display the Ring Delay
5
option, and then press OK.
Press a or b to select the number of
6
rings you want the line to ring before the
machine answers, and then press OK.
Press Stop/Exit.
7
If you select 00, the machine will answer
immediately and the line will not ring at all
(available only for some countries).
36
Store Numbers
Store Speed Dial Numbers
Related Models:
MFC-L2700DW
Store fax and telephone numbers in the
machine for quick dialling and broadcasting
faxes to groups. When you dial a stored
number, the LCD displays the number.
If you lose electrical power, the Address
Book numbers that are in the machine's
memory will not be lost.
Store One Touch Dial Numbers
Related Models:
MFC-L2700DW
You can store eight One Touch Dial numbers
on the four One Touch buttons. To access
One Touch Dial Numbers 5 to 8, hold down
Shift as you press the One Touch button.
Press
1
Press the One Touch button where you
2
want to store the number.
If a number is not stored there, the LCD
displays Register Now?.
(FAX).
Related Models:
MFC-L2700DW
Use the Speed Dial numbers to store up to
200 numbers with a name.
Press (FAX).
1
Press twice and enter a three-digit
2
Speed Dial code (001 - 200).
If a number is not stored there, the LCD
displays Register Now?.
Press 1 to select Yes.
3
Enter the telephone or fax number (up
4
to 20 digits), and then press OK.
Do one of the following:
5
• Enter the name using the dial pad (up
to 15 characters), and then press
OK.
• To store the number without a name,
press OK.
Change or Delete One Touch Dial Numbers
6
Fax
Press 1 to select Yes.
3
Enter the telephone or fax number (up
4
to 20 digits), and then press OK.
Do one of the following:
5
• Enter the name using the dial pad (up
to 15 characters), and then press
OK.
• To store the number without a name,
press OK.
Related Models:
MFC-L2700DW
Press Menu.
1
Press a or b to display the Fax option,
2
and then press OK.
Press a or b to display the Address
3
Book option, and then press OK.
Press a or b to display the One Touch
4
Dial option, and then press OK.
37
Press the One Touch button you want to
5
change or delete.
Do one of the following:
6
• To change the stored name and
number:
a. Press 1.
b. Edit the name and number:
To edit the stored name or
number, press d or c to move the
cursor to the character you want
to change, and then press Clear.
Enter the correct character, and
then press OK.
• To delete the stored name and
number:
a. Press 2.
b. Press 1 to confirm.
• To exit without making a change,
press Stop/Exit.
Do one of the following:
6
• To change the stored fax or
telephone number and name:
a. Press 1.
b. Edit the number and name:
To edit the stored number or
name, press d or c to move the
cursor to the character you want
to change, and then press Clear.
Enter the correct character, and
then press OK.
• To delete the stored fax or telephone
number and name:
a. Press 2.
b. Press 1.
• To exit without making a change,
press Stop/Exit.
Press Stop/Exit.
7
Press Stop/Exit.
7
Change or Delete Speed Dial Numbers
Related Models:
MFC-L2700DW
You can change or delete Speed Dial Codes.
Press Menu.
1
Press a or b to display the Fax option,
2
and then press OK.
Press a or b to display the Address
3
Book option, and then press OK.
Press a or b to display the Speed Dial
4
option, and then press OK.
Enter the Speed Dial code you want to
5
change or delete, and then press OK.
38
Telephone Services and External Devices
Related Models:
MFC-L2700DW
You may be able to use the following services and connections with your Brother machine.
These are summaries of ways to connect your machine. For details about each topic, see the
Online User's Guide.
Voice Mail
Related Models:
MFC-L2700DW
If you have a voicemail service on the
telephone line that your Brother machine is
connected to, they may conflict with one
another when receiving incoming faxes. If
using this service, we suggest setting the
Brother machine's Receive Mode to Manual.
Voice Over Internet Protocol (VoIP)
Related Models:
MFC-L2700DW
VoIP is a type of phone system that uses an
Internet connection instead of a traditional
telephone line. Your machine may not work
with some VoIP systems. If you have
questions about how to connect your machine
to a VoIP system, contact your VoIP provider.
limiting your speaking to 20 seconds. Set your
machine's Receive Mode to External TAD.
External and Extension Telephones
Related Models:
MFC-L2700DW
You can connect a separate phone into the Tpiece connector on your Brother line cable
supplied with your machine. If you answer a
fax call on an extension or external telephone,
you can make your machine receive the fax
by pressing * 5 1. If the machine answers a
voice call and fast double rings for you to take
over, press # 5 1 to take the call on an
extension telephone.
6
Fax
Connection of an External Telephone Answering Device (TAD)
Related Models:
MFC-L2700DW
You may choose to connect an external
answering device to your Brother machine. To
receive faxes successfully, you must connect
it correctly. Connect your external TAD to the
T-piece connector on the Brother line cable
supplied with your machine. When recording
an outgoing message on your external TAD,
we recommend recording 5 seconds of
silence at the beginning of your message, and
39
Send and Receive a Fax Using Your Machine
Send a Fax
Related Models:
MFC-L2700DW
Press (FAX).
1
Do one of the following:
2
• Place the document face up in the
ADF.
(If you are faxing multiple pages, we
recommend using the ADF.)
Enter the fax number.
3
• Using the dial pad
Enter the fax number using the dial
pad.
• Using the One Touch Buttons
Choose a contact stored on a One
Touch button.
• Place the document face down on
the scanner glass.
• Using the Speed Dial Codes
Enter the fax number by pressing
twice, and then enter the three-digit
Speed Dial code.
40
Press Start.
4
The machine scans and sends the
document.
If you placed the document on the
scanner glass, follow the instructions
in the table:
Option Description
Yes
No(Send)
• To stop faxing, press Stop/Exit.
To scan the next page,
press 1 to select the Yes
option, and then place
the next page on the
scanner glass.
Press OK to scan the
page.
When you have scanned
the last page, press 2 to
select the No(Send)
option (or press Start
again).
The machine sends the
document.
6
Fax
41
Fax Using Your Computer (PC-FAX)
Send Faxes from Your Computer
Related Models:
MFC-L2700DW
The Brother PC-FAX feature lets you send a
file, created in any application on your
computer, as a standard fax and even attach
a cover page.
For more information, see the Online User's
Guide: PC-FAX Overview (Macintosh)
From your application select File, and
1
then Print.
(The steps may vary depending on your
application.)
The Print dialog box appears.
Select the Brother PC-FAX.
2
Click OK.
3
The Brother PC-FAX user interface
appears.
Enter the recipient’s fax number.
4
a. Use your computer keyboard or click
the Brother PC-FAX user interface's
numeric keypad.
b. Click .
You can also select a stored number from
the Address Book.
Click Start.
5
Your document is sent to the Brother
machine and then faxed to the recipient.
Contact the application's vendor if you need
more support.
Receive Faxes on Your Computer (Windows® only)
Related Models:
MFC-L2700DW
Use Brother's PC-FAX software to receive
faxes on your computer, screen them, and
print only those faxes you want.
• Even if you turn off your computer (at
night or on the weekend, for example),
your machine will receive and store your
faxes in its memory. The number of
received faxes that are stored in the
memory appears on the LCD.
• When you start your computer and the
PC-Fax Receive software runs, your
MFC transfers your faxes to your
computer automatically.
• For PC-Fax Receive to work, the PCFAX Receive software must be running
on your computer.
• Before you can set up PC-Fax Receive,
you must install the MFL-Pro Suite
software on your computer. Make sure
your Brother machine is connected to
your computer and turned on.
• If your machine displays an error and is
unable to print faxes from memory, use
PC-FAX to transfer your faxes to a
computer.
• PC-Fax Receive is not available for
Macintosh.
42
Do one of the following:
1
• (Windows® XP, Windows Vista® and
Windows® 7)
Click Start > All Programs >
Brother > Brother Utilities.
Click the drop-down list and select
your model name (if not already
selected). Click PC-FAX Receive in
the left navigation bar, and then click
Receive.
• (Windows® 8)
Click (Brother Utilities), and
then click the drop-down list and
select your model name (if not
already selected).
Click PC-FAX Receive in the left
navigation bar, and then click
Receive.
Press Menu.
2
Press a or b to select the On or Off
9
option for the Backup Print option,
and then press OK.
If you choose On, the machine will print
the fax at your machine before
transferring it to your computer so you will
have a copy.
Press Stop/Exit.
10
Press a or b to display the Fax option,
3
and then press OK.
Press a or b to display the Remote Fax
4
Opt option, and then press OK.
Press a or b to display the PC Fax
5
Receive option, and then press OK.
Press a or b to select the On option, and
6
then press OK.
The LCD displays a reminder to start the
PC-FAX Receive program on your
computer.
Press OK.
7
Press a or b to display <USB> or your
8
computer name, and then press OK.
6
Fax
43
Troubleshooting
A
Use this section to resolve problems you may encounter when using your Brother machine.
Identify the Problem
Even if there seems to be a problem with your machine, you can correct most problems yourself.
First, check the following:
• The machine's power cord is connected correctly and the machine's power is on.
• All of the machine's orange protective parts have been removed.
• Paper is inserted correctly in the paper tray.
• The interface cables are securely connected to the machine and the computer.
• Check the LCD or the machine's status in Status Monitor on your computer.
Find the Error Find the Solution
Using the Status Monitor
• Double-click the icon in the task tray.
• (Windows®) If you check Load Status
Monitor on Startup, the Status Monitor will
launch automatically each time you start your
PC.
• A green icon indicates the normal stand-by
condition.
• A yellow icon indicates a warning.
• A red icon indicates an error has occurred.
• A grey icon indicates the machine is
offline.
• Click the Troubleshooting button to
access Brother's troubleshooting website.
44
Find the Error Find the Solution
xxxxxxxxxx
Toner Low
Using the LCD
1. Follow the messages on the LCD.
2. See the Online User's Guide: Error and
Maintenance Messages
3. Visit Frequently Asked Questions (FAQs)
on the Brother Solutions Center at
http://support.brother.com
Error and Maintenance Messages
The most common error and maintenance messages are shown in the table.
Error Message Cause Action
2-sided Disabled
Cartridge Error
Put the Toner
Cartridge back in.
The back cover of the
machine is not closed
completely.
The toner cartridge is not
installed correctly.
Close the back cover of the machine
until it locks in the closed position.
Remove the toner cartridge and drum
unit assembly. Take out the toner
cartridge, and put it back in the drum
unit again. Reinstall the toner
cartridge and drum unit assembly in
the machine.
Document Jam
Drum End Soon
The document was not
inserted or fed correctly, or
the document scanned from
the ADF was too long.
The drum unit is near the
end of its life.
Remove the jammed paper from the
ADF unit.
Order a new drum unit before you get
the Replace Drum message.
A
Troubleshooting
45
Error Message Cause Action
Drum !
Jam 2-sided
The corona wire on the
drum unit must be cleaned.
The drum unit or the toner
cartridge and drum unit
assembly is not installed
correctly.
The paper is jammed
underneath the paper tray
or the fuser unit.
Clean the corona wire on the drum
unit.
Put the toner cartridge in the drum
unit. Then reinstall the toner cartridge
and drum unit assembly in the
machine.
Pull the paper tray and the 2‑sided
tray out completely, open the back
cover and then remove the jammed
paper. Close the back cover, and put
the paper tray and the 2-sided tray
firmly back in the machine.
Jam Inside
Jam Rear
Jam Tray
Manual Feed
The paper is jammed inside
the machine.
The paper is jammed in the
back of the machine.
The paper is jammed in the
paper tray.
Manual was selected as
the paper source in the
printer driver when there
was no paper in the manual
feed slot.
Open the front cover and remove the
toner cartridge and drum unit
assembly. Pull out the jammed paper.
Close the front cover. If the error
message remains, press Start.
Open the fuser cover and remove the
jammed paper. Close the fuser cover.
If the error message remains, press
Start.
Pull the paper tray out completely and
remove the jammed paper. Put the
paper tray firmly back in the machine.
Place paper in the manual feed slot.
46
Error Message Cause Action
No Paper
No Toner
Print Unable XX The machine has a
The machine is out of
paper, or paper is not
loaded correctly in the
paper tray.
The toner cartridge is not
installed or is not installed
correctly.
mechanical problem.
Do one of the following:
• Refill paper in the paper tray. Make
sure the paper guides are set to
the correct size.
• Remove the paper and load it
again. Make sure the paper guides
are set to the correct size.
• Make sure not to overfill the paper
tray.
Remove the drum unit and toner
cartridge assembly. Install the toner
cartridge in the drum unit correctly.
Reinstall the toner cartridge and drum
unit assembly in the machine. If the
problem continues, replace the toner
cartridge.
• (MFC-L2700DW)
To prevent you from losing the
received fax data in the machine's
memory, transfer the data to
another Fax machine or to your
computer before turning off the
machine.
Replace Drum
Replace Toner
Scan Unable
It is time to replace the
drum unit.
The drum unit counter was
not reset when a new drum
was installed.
The toner cartridge is at the
end of its life. The machine
stops all print operations.
While memory is available,
faxes are stored in the
memory.
The document is too long
for 2‑sided scanning.
• Press and hold to turn off the
machine, wait a few minutes, and
then turn it on again.
• If the problem continues, contact
Brother customer service.
Replace the drum unit.
Reset the drum unit counter.
See the instructions included with the
new drum unit.
Replace the toner cartridge with a
new one.
Press Stop/Exit. Use an appropriate
size paper for 2‑sided scanning.
A
Troubleshooting
47
Error Message Cause Action
Scan Unable XX The machine has a
mechanical problem.
Self-Diagnostic
The temperature of the
fuser unit does not rise to a
specified temperature within
the specified time.
The fuser unit is too hot.
• (MFC-L2700DW)
To prevent you from losing the
received fax data in the machine's
memory, transfer the data to
another Fax machine or to your
computer before turning off the
machine.
• Press and hold to turn off the
machine, and then turn it on again.
• If the problem continues, contact
Brother customer service.
• (MFC-L2700DW)
To prevent you from losing the
received fax data in the machine's
memory, transfer the data to
another Fax machine or to your
computer before turning off the
machine.
• Press and hold to turn off the
machine, wait a few seconds, and
then turn it on again. Leave the
machine idle for 15 minutes with
the power on.
Size Error DX
Size mismatch
Toner Ended
Toner Low
The paper size specified in
the printer driver and the
machine's menu are not
available for automatic 2sided printing.
The paper in the tray is not
the correct size and is not
available for automatic 2sided printing.
The paper in the tray is not
the correct size.
The toner cartridge is at the
end of its life.
If the LCD displays this
message you can still print.
The toner cartridge is near
the end of its life.
Press Stop/Exit. Choose a paper size
supported by 2-sided printing.
Paper size available for automatic 2sided printing is A4.
Load the correct size of paper in the
tray and set the tray for that paper
size.
Paper size available for automatic 2sided printing is A4.
Load the correct size of paper in the
tray and set the size of paper to the
tray.
Replace the toner cartridge with a
new one.
Order a new toner cartridge now so
you have it ready when the LCD
displays Replace Toner.
48
Fax and Telephone Problems
Related Models:
MFC-L2700DW
If you cannot send or receive a fax, check the following:
Connect one end of the telephone line cord to the area labelled "LINE", and then connect
1
the other end of the telephone line cord directly to a telephone wall socket.
If you can send and receive faxes when the telephone line is directly connected to the fax,
the problem may be unrelated to the machine. Please contact your telephone service
provider for connection issues.
Check the receive mode.
2
See Related Information:
• Receive Modes
• Choose the Correct Receive Mode
Try changing the compatibility settings.
3
You may be able to send and receive faxes by lowering the connection speed.
For more information, see Related Information: Set Telephone Line Compatibility for
Interference and VoIP Systems
If the problem still is not resolved, turn the machine off, and then turn it on.
IMPORTANT
(MFC-L2700DW)
To prevent you from losing the received fax data in the machine's memory, transfer the data to
another Fax machine or to your computer before turning off the machine.
Related Information
• Set Telephone Line Compatibility for Interference and VoIP Systems on page 32
• Receive Modes on page 32
• Choose the Correct Receive Mode on page 34
A
Troubleshooting
49
Troubleshooting for Other Fax Problems
Related Models:
MFC-L2700DW
Difficulties Suggestions
Cannot receive a fax. If you are using a telephone answering machine (External TAD
mode) on the same line as the Brother machine, make sure your
answering machine is set up correctly.
1. Set your answering machine to answer in one or two rings.
2. Record the outgoing message on your answering machine.
• Record five seconds of silence at the beginning of your outgoing
message.
• Limit your speaking to 20 seconds.
• End your outgoing message with your Act. Code for people
sending manual faxes. For example: “After the beep, leave a
message or press *51 and Start to send a fax.”
3. Set your answering machine to answer calls.
4. Set your Brother machine’s Receive Mode to External TAD.
Make sure your Brother machine’s Fax Detect feature is turned On. Fax
Detect is a feature that allows you to receive a fax even if you have
answered the call on an external or extension telephone.
Received faxes
appear as split pages.
Dialling does not work.
(No dial tone)
Poor sending quality. Try changing your resolution to Fine or S.Fine.
Vertical black lines
when sending.
Turn on Auto Reduction.
Check all line cord connections.
Make a copy to check your machine’s scanner operation. If the copy
quality is not good, clean the scanner.
For more information, see the Online User's Guide: Telephone and Fax
Problems
Black vertical lines on faxes you send are typically caused by dirt or
correction fluid on the glass strip.
For more information, see the Online User's Guide: Clean the Scanner
50
Print or Scan Problems
If you cannot print or scan a document,
check the following:
All of the machine's protective parts
1
have been removed.
The interface cables are securely
2
connected to the machine and the
computer.
The printer or scanner driver has been
3
installed correctly.
To make sure the printer or scanner
driver is installed on your computer, see
the Online User's Guide: Other
Problems
(Scan problem only)
4
Confirm the machine is assigned with an
available IP address. (Windows®)
a. Do one of the following:
(Windows® XP)
Click Start > Control Panel >
Printers and Other Hardware >
Scanners and Cameras.
(Windows Vista®)
Click
Hardware and Sound > Scanners
and Cameras.
(Windows® 7)
Click (Start) > All Programs >
Brother > Brother Utilities.
Click the drop-down list and select
your model name (if not already
selected). Click SCAN in the left
navigation bar, and then click
Scanners and Cameras.
(Windows® 8)
Click
then click the drop-down list and
(Start) > Control Panel >
(Brother Utilities), and
select your model name (if not
already selected). Click SCAN in the
left navigation bar, and then click
Scanners and Cameras.
b. Do one of the following:
(Windows® XP)
Right-click a scanner device, and
then select Properties. The Network
Scanner Properties dialog box
appears.
(Windows Vista®, Windows® 7 and
Windows® 8)
Click the Properties button.
c. Click the Network Setting tab to
confirm the machine's IP address.
Try printing with your machine. If the
problem still remains, uninstall and
reinstall the printer driver.
If the problem still remains after trying all
5
the above, try the following:
For a USB interface connection
• Change the USB cable for a new
one.
• Use a different USB port.
For a Wired Network connection
• Change the LAN cable for a new one.
• Use a different LAN port on your hub.
• Make sure your machine's wired
connection is on.
For more information, see the Online
User's Guide: Select Your Network
Connection Type
For a Wireless Network connection
• Confirm your machine's Wi-Fi light
status.
If the Wi-Fi light on your machine's
control panel is blinking, your
machine has not been connected to
the WLAN access point. Set up the
wireless network connection again.
If the Wi-Fi light on your machine's
control panel is off, the WLAN
A
Troubleshooting
51
connection setting is disabled.
Enable the WLAN connection and set
up the wireless network connection.
For more information, see the Online
User's Guide: Introduction to Your
Brother Machine
If you cannot print on both sides of paper,
check the following:
Change the paper size setting in the
6
printer driver to A4.
52
Document and Paper Jams
5
1
2
3
4
Find the Jammed Document or Paper
If your document or paper jams inside the
machine, the LCD message or Status Monitor
will help you to find it.
1. Document Jam
2. Jam Rear
3. Jam 2-sided
4. Jam Tray
5. Jam Inside
Clear the Document Jam
The Document is Jammed in the Top of the
ADF
Open the ADF cover.
1
Pull the jammed document out to the
2
left.
Close the ADF cover.
3
The Document is Jammed under the
Document Cover
Pull the jammed document out to the
4
right.
If the document rips or tears, remove all
small paper scraps to prevent future
jams.
A
Troubleshooting
53
Remove Small Paper Scraps Jammed in
the ADF
Insert a strip of stiff paper, such as
5
cardstock, into the ADF to push any
small paper scraps through.
If the document rips or tears, remove all
small paper scraps to prevent future
jams.
Clear the Paper Jam
Always remove the remaining paper from the
paper tray and straighten the stack when you
are adding new paper. This helps prevent
multiple sheets of paper from feeding through
the machine at one time and prevents paper
jams.
Paper is Jammed in the Paper Tray
If the LCD displays Jam Tray, do the
following:
Pull the paper tray completely out of the
1
machine.
Press Stop/Exit.
6
Slowly pull out the jammed paper.
2
The easiest way to remove the paper is
to use both hands to pull it downward.
54
Fan the stack of paper to prevent further
3
jams, and slide the paper guides to fit
the paper size.
Make sure the paper is below the
4
maximum paper mark (b b b).
Paper is Jammed in the Output Paper Tray
When the paper is jammed in the output
paper tray, do the following:
Use both hands to open the scanner.
1
Remove the paper.
2
Put the paper tray firmly back in the
5
machine.
Push the scanner down with both hands
3
to close it.
A
Troubleshooting
55
Paper is Jammed at the Back of the Machine
If the machine's control panel or the Status
Monitor indicates that there is a jam in the
back (Rear) of the machine, complete the
following:
Leave the machine turned on for 10
1
minutes. This allows the internal fan to
cool the extremely hot parts inside the
machine.
Open the back cover.
2
WARNING
HOT SURFACE
The machine's internal parts will be extremely
hot. Wait for the machine to cool down before
touching them.
Use both hands to gently pull the
4
jammed paper out of the fuser unit.
Pull the blue tabs at the left and right
3
sides toward you to release the fuser
cover.
56
Close the fuser cover. Make sure the
5
blue tabs at the left and right sides lock
into place.
Close the back cover until it locks in the
6
closed position.
Paper is Jammed inside the Machine
If the machine's control panel or the Status
Monitor indicates that there is a jam inside the
machine, complete the following:
Leave the machine turned on for 10
1
minutes. This allows the internal fan to
cool the extremely hot parts inside the
machine.
Open the front cover.
2
Remove the toner cartridge and drum
3
unit assembly.
A
Troubleshooting
57
WARNING
HOT SURFACE
The machine's internal parts will be extremely
hot. Wait for the machine to cool down before
touching them.
Pull out the jammed paper slowly.
4
Install the toner cartridge and drum unit
5
assembly into the machine.
Close the front cover.
6
58
Paper is Jammed in the 2-sided Tray
If the machine's control panel or the Status
Monitor indicates that there is a jam in the 2sided paper tray, do the following:
Leave the machine turned on for 10
1
minutes. This allows the internal fan to
cool the extremely hot parts inside the
machine.
Pull the paper tray completely out of the
2
machine.
Pull the jammed paper out of the
4
machine or out of the 2‑sided tray.
Remove paper that may have jammed
5
under the machine due to static
electricity.
At the back of the machine, pull the
3
2‑sided tray completely out of the
machine.
A
Troubleshooting
59
If paper is not caught inside the 2-sided
6
tray, open the back cover.
WARNING
HOT SURFACE
The machine's internal parts will be extremely
hot. Wait for the machine to cool down before
touching them.
Put the paper tray firmly back in the
10
front of the machine.
Use both hands to gently pull the
7
jammed paper out of the back of the
machine.
Close the back cover until it locks in the
8
closed position.
Put the 2-sided tray firmly back in the
9
rear of the machine.
60
Appendix
B
How to Enter Text on Your Brother Machine
DCP-L2500D/DCP-L2520DW/DCP-L2540DN
When setting certain options, such as the Network Key, you must enter characters on the
machine:
• Hold down or repeatedly press a or b to select a character from this list:
0123456789abcdefghijklmnopqrstuvwxyzABCDEFGHIJKLMNOPQRSTUVWXYZ(space)!"#$
%&'()*+,-./:;<=>?@[]^_
• Press OK when the character or symbol you want is displayed, and then enter the next
character.
• Press Clear to delete characters entered incorrectly.
MFC-L2700DW
When setting certain options, such as the Station ID, you must enter characters. The available
number and letters are printed on each dial pad button.
The buttons 0, # and * are used for special characters.
• Press the appropriate dial pad button the number of times shown in this reference table to
access the character you want.
Press
button
1 @ . / 1 @ . / 1 @
2 a b c A B C 2 a b
3 d e f D E F 3 d e
4 g h i G H I 4 g h
5 j k l J K L 5 j k
6 m n o M N O 6 m n
7 p q r s P Q R S 7
8 t u v T U V 8 t u
9 w x y z W X Y Z 9
For options that do not allow lower case characters, use the following table:
One
time
Two
times
Three
times
Four
times
Five
times
Six
times
Seven
times
Eight
times
Nine
times
B
Appendix
61
Press button One time Two times Three times Four times Five times
2 A B C 2 A
3 D E F 3 D
4 G H I 4 G
5 J K L 5 J
6 M N O 6 M
7 P Q R S 7
8 T U V 8 T
9 W X Y Z 9
• Inserting spaces
To enter a space in a fax number, press c once between numbers. To enter a space in a
name, press c twice between characters.
• Making corrections
If you entered a character incorrectly and want to change it, press d or c to move the cursor to
the incorrect character, and then press Clear.
• Repeating letters
To enter a letter on the same button as the previous letter, press c to move the cursor right
before pressing the button again.
• Special symbols and characters
Press *, # or 0, then press d or c to move the cursor to the symbol or character you want.
Press OK to select it. The symbols and characters that are available on dial pad buttons are
shown in the table.
Press * (space) ! " # $ % & ’ ( ) * + , - . / €
Press # : ; < = > ? @ [ ] ^ _ \ ~ ‘ | { }
Press 0 Ä Ë Ö Ü À Ç È É 0
Related Information
• Set Your Station ID on page 31
62
Supplies
When the time comes to replace supplies such as the toner or drum, an error message will
appear on your machine's control panel or in the Status Monitor. For more information about the
supplies for your machine, visit http://www.brother.com/original/index.html or contact your local
Brother reseller.
The toner cartridge and drum unit are two separate parts.
Toner Cartridge Drum Unit
Standard Toner: TN-2310
DR-2300
High Yield Toner:TN-2320
If you are using Windows®, double-click the Brother CreativeCenter icon on your
desktop to access our FREE website designed as a resource to help you easily
create and print customized materials for business and home use with photos, text
and creative touch. Mac users can access Brother CreativeCenter at this web
address: http://www.brother.com/creativecenter
B
63
Appendix
C
Index
A
ADF (Automatic Document Feeder)...21,
24, 29, 40
Automatic
fax receive.................................32, 34
C
Control Panel Overview......................... 1
Copy.................................................... 21
settings............................................22
D
Date and time........................................ 9
Document
how to load.......................... 21, 29, 40
E
Entering Text........................................ 61
Envelopes............................................ 17
Error messages................................... 45
F
Fax
F/T ring time.................................... 36
receive mode.............................32, 34
ring delay.........................................36
station ID......................................... 31
telephone line compatibility............. 32
fax receive........................................... 34
Fax, from PC........................................42
LCD (Liquid Crystal Display)..................1
M
Maintenance messages.......................45
Manual
receive ......................................32, 34
Manual feed slot.............................17, 19
O
One Touch Dial
changing .........................................37
storing ............................................ 37
P
Paper
how to load ..................................... 11
type ................................................ 13
Print..................................................... 15
R
Receive Mode................................ 32, 34
S
Scan.....................................................28
Speed Dial
changing .........................................38
storing ............................................ 37
Supplies............................................... 63
T
J
Jams.................................................... 53
document ....................................... 53
paper .............................................. 54
L
Labels.................................................. 13
TAD (Telephone Answering Device),
external..................................... 32, 39
Troubleshooting
document and paper jams ..............53
Error and Maintenance Messages . 45
fax and telephone problems ...........49
print or scan problems ....................51
64
V
Voice Mail............................................ 39
VoIP systems................................. 32, 39
Volume...................................................9
65
C
Index
These machines are approved for use in the country of purchase only. Local Brother
companies or their dealers will support only machines purchased in their own countries.
LEM598004-01
Version A
UK
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