Bose SoundTouch 20 Owner's Guide

Owner’s Guide

Brugervejledning

Bedienungsanleitung

Gebruikershandleiding

Guía del usuario

Käyttöohje

Notice d’utilisation

Manuale di istruzioni

Kezelési útmutató

Brukerveiledning

Podręcznik użytkownika

Manual do Proprietário

Bruksanvisning

SOUNDTOUCH® 20
SERIES III

WIRELESS SPEAKER

IMPORTANT SAFETY INSTRUCTIONS

Please read and keep all safety and use instructions.

WARNINGS/CAUTIONS

Do not ingest battery, chemical burn hazard. The remote control supplied with this product contains a coin/
button cell battery. If the coin/button cell battery is swallowed, it can cause severe internal burns in just in just 2
hours and can lead to death. Keep new and used batteries away from children. If the battery compartment does
not close securely, stop using the remote control and keep it away from children. If you think batteries might
have been swallowed or placed inside any part of the body, seek immediate medical attention. To avoid risk of
explosion, fire or chemical burn, use caution in replacing the battery and replace only with an agency approved
(e.g., UL) CR2032 or DL2032 3-volt lithium battery. Properly and promptly dispose of used batteries. Do not
recharge, disassemble, heat above 212°F (100°C) or incinerate.

1. Read these instructions.

2. Keep these instructions.

3. Heed all warnings.

4. Follow all instructions.

5. Do not use this apparatus near water or moisture.

6. Clean only with a dry cloth.

7. Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions.

8. Do not install near any heat sources, such as radiators, heat registers, stoves, or other apparatus
(including amplifiers) that produce heat.

9. Protect the power cord from being walked on or pinched, particularly at plugs, convenience
receptacles, and the point where they exit from the apparatus.

10. Only use attachments/accessories specified by the manufacturer.

11. Unplug this apparatus during lightning storms or when unused for long periods of time.

12. Refer all servicing to qualified service personnel. Servicing is required when the apparatus has been damaged
in any way: such as power supply cord or plug is damaged; liquid has been spilled or objects have fallen into the
apparatus; the apparatus has been exposed to rain or moisture, does not operate normally, or has been dropped.

The lightning flash with arrowhead symbol within an equilateral triangle alerts the user to the presence of
uninsulated, dangerous voltage within the system enclosure that may be of sucient magnitude to constitute a
risk of electric shock.

The exclamation point within an equilateral triangle alerts the user to the presence of important operating and
maintenance instructions in the owner’s guide.

• To reduce the risk of fire or electrical shock, do NOT expose this product to rain, liquids or moisture.

• Do not expose this apparatus to dripping or splashing, and do not place objects filled with liquids, such as vases, on or
near the apparatus. As with any electronic products, use care not to spill liquids into any part of the product. Liquids
can cause a failure and/or a fire hazard.

• Do not place naked flame sources, such as lighted candles, on or near the apparatus.

• Make no modifications to the system or accessories. Unauthorized alterations may compromise safety, regulatory
compliance, and system performance.

This product contains magnetic material. Consult your physician on whether this might aect your implantable
medical device.

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IMPORTANT SAFETY INSTRUCTIONS

NOTES: 

• Where the mains plug or appliance coupler is used as the disconnect device, such disconnect device shall remain
readily operable.

• This product must be used indoors. It is neither designed nor tested for use outdoors, in recreation vehicles, or on
boats.

• The product label can be located on the back or bottom of the system.

Contains small parts which may be a choking hazard. Not suitable for children under age 3.

Please dispose of used batteries properly, following local regulations. Do not incinerate.

This symbol means the product must not be discarded as household waste, and should be delivered to an
appropriate collection facility for recycling. Proper disposal and recycling helps protect natural resources, human
health and the environment. For more information on disposal and recycling of this product, contact your local
municipality, disposal service, or the shop where you bought this product.

Information about products that generate electrical noise

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of
the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used
in accordance with the instructions, may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference
to radio or television reception, which can be determined by turning the equipment o and on, the user is encouraged
to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment to an outlet on a dierent circuit than the one to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

FCC WARNING

Changes or modifications not expressly approved by Bose Corporation could void the user’s authority to operate this
equipment.

Important USA and Canada compliance Information

This device complies with part 15 of the FCC rules and Industry Canada license-exempt RSS standard(s). Operation is
subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must
accept any interference received, including interference that may cause undesired operation.

This equipment complies with FCC and Industry Canada radiation exposure limits set forth for an uncontrolled
environment. This equipment should be installed and operated with a minimum distance of 20 cm between radiator and
your body.

This equipment must not be co-located or be operating in conjunction with any other antennas or transmitters.
This device complies with Industry Canada license-exempt RSS standards(s).
This Class B digital apparatus complies with Canadian ICES-003.

CAN ICES-3 (B)/NMB-3(B)

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REGULATORY INFORMATION

Bose Corporation hereby declares that this product is in compliance with the essential requirements and other
relevant provisions of Directive 2014/53/EU and all other applicable EU directive requirements.
The complete declaration of conformity can be found at: www.Bose.com/compliance

The product, in accordance with the Ecodesign Requirements for Energy Related Products Directive 2009/125/EC, is in
compliance with the following norm(s) or document(s): Regulation (EC) No. 1275/2008, as amended by Regulation (EU)
No. 801/2013.

Required Power State Information

Power consumption in specified power mode, at
230V/50Hz input

Time after which equipment is automatically
switched into mode

Power consumption in networked standby if all wired
network ports are connected and all wireless network
ports are activated, at 230V/50Hz input

Network port deactivation/activation procedures.
Deactivating all networks will enable standby mode.

Wi-Fi: Deactivate by pressing and holding C and z on the unit until the
Wi-Fi indicator turns o. Activate by pressing and holding C and z on the
unit until the Wi-Fi indicator turns on.

Bluetooth: Deactivate by clearing the pairing list by pressing and holding
the Bluetooth/Auxiliary button on the unit until the Bluetooth
indicator blinks white. Reactivate by pairing with a Bluetooth source.

Ethernet: Deactivate by removing the Ethernet cable. Activate by inserting
the Ethernet cable.

Standby Networked Standby

< 0.5 W all network types ≤ 3.0 W

< 2.5 hours ≤ 20 minutes

N/A ≤ 3.0 W

For Europe:
Frequency band of operation 2400 to 2483.5 MHz:

• Bluetooth/Wi-Fi: Maximum transmit power less than 20 dBm EIRP.

• Bluetooth Low Energy: Maximum power spectral density less than 10 dBm/MHz EIRP.
Frequency bands of operation 5150 to 5350 MHz and 5470 to 5725 MHz:

• Wi-Fi: Maximum transmit power less than 20dBm EIRP.

• This device is restricted to indoor use when operating in the 5150 to 5350 MHz frequency range in all EU Member
States listed in the table.

Power Modes

BE DK IE UK FR CY SK HU
AT SE BG DE PT EL HR LV
LT MT PL CZ EE FI ES IT
RO LU NL SI

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REGULATORY INFORMATION

China Restriction of Hazardous Substances Table

Names and Contents of Toxic or Hazardous Substances or Elements

Toxic or Hazardous Substances and Elements

Lead

Part Name

PCBs X O O O O O
Metal Parts X O O O O O
Plastic Parts O O O O O O
Speakers X O O O O O
Cables X O O O O O
This table is prepared in accordance with the provisions of SJ/T 11364.
O: Indicates that this toxic or hazardous substance contained in all of the homogeneous materials for this part is below the limit

requirement of GB/T 26572.

X: Indicates that this toxic or hazardous substance contained in at least one of the homogeneous materials used for this part is above

the limit requirement of GB/T 26572.

(Pb)

Mercury

(Hg)

Cadmium

(Cd)

Hexavalent

(CR(VI))

Polybrominated

Biphenyl

(PBB)

Taiwan Restriction of Hazardous Substances Table

Equipment name: Powered Speaker, Type designation: 355589

Restricted substances and its chemical symbols

Unit

PCBs
Metal Parts
Plastic Parts
Speakers
Cables
Note 1: “○” indicates that the percentage content of the restricted substance does not exceed the percentage of reference value

of presence.

Note 2: The “−” indicates that the restricted substance corresponds to the exemption.

Lead

Mercury (Hg) Cadmium (Cd)

(Pb)

- ○ ○ ○ ○ ○

- ○ ○ ○ ○ ○

○ ○ ○ ○ ○ ○

- ○ ○ ○ ○ ○

- ○ ○ ○ ○ ○

Hexavalent

chromium (Cr+6)

Polybrominated
biphenyls (PBB)

Polybrominated

diphenylether

(PBDE)

Polybrominated

diphenyl ethers (PBDE)

Please complete and retain for your records

The serial and model numbers are located on the back or bottom of the product.
Serial number: ______________________________________________________________________
Model number: ______________________________________________________________________
Please keep your receipt with your owner’s guide. Now is a good time to register your Bose product.

You can easily do this by going to http://global.Bose.com/register

Date of Manufacture: The eighth digit in the serial number indicates the year of manufacture; “8” is 2008 or 2018.
China Importer: Bose Electronics (Shanghai) Company Limited, Part C, Plan 9, No. 353 North Riying Road, China

(Shanghai) Pilot Free Trade Zone

EU Importer: Bose Products B.V., Gorslaan 60, 1441 RG Purmerend, The Netherlands
Taiwan Importer: Bose Taiwan Branch, 9F-A1, No.10, Section 3, Minsheng East Road, Taipei City 104, Taiwan

Phone Number: [phone]
Mexico Importer: Bose de México, S. de R.L. de C.V. , Paseo de las Palmas 405-204, Lomas de Chapultepec, 11000

México, D.F. Phone Number: [phone]

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LEGAL INFORMATION

Amazon, Kindle, Fire and all related logos are trademarks of Amazon, Inc. or its aliates.
Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service

mark of Apple Inc.
Android, Google Play, and the Google Play logo are trademarks of Google Inc.
The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks

by Bose Corporation is under license.
This product contains the iHeartRadio service. iHeartRadio is a registered trademark of iHeartMedia, Inc.
SoundTouch and the wireless note design are registered trademarks of Bose Corporation in the U.S. and other countries.
This product incorporates Spotify software which is subject to 3rd party licenses found here:

www.spotify.com/connect/third-party-licenses
Spotify is a registered trademark of Spotify AB.
Wi-Fi is a registered trademark of Wi-Fi Alliance®.
Bose Corporation Headquarters: 1-877-230-5639
©2018 Bose Corporation. No part of this work may be reproduced, modified, distributed or otherwise used without prior

written permission.

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CONTENTS

Carton Contents

What’s in the carton.......................................................................................................... 9

Initial Setup

Placement guidelines ....................................................................................................... 10

Connect the speaker to power ..................................................................................... 11

Speaker Controls

Power on the speaker ...................................................................................................... 12

Control buttons .................................................................................................................. 12

SoundTouch® App Setup

Download and install the SoundTouch® app ........................................................... 13

SoundTouch® Owner’s Center ....................................................................................... 13

Existing SoundTouch® Users

Add the speaker to an existing account ................................................................... 14

Connect the speaker to a new network .................................................................... 14

Preset Personalization

Set a preset .......................................................................................................................... 15

Play a preset ........................................................................................................................ 16

Bluetooth® Technology

Connect your mobile device.......................................................................................... 17

Disconnect a mobile device ........................................................................................... 18

Reconnect a mobile device ............................................................................................ 19

Connect using the Bluetooth feature on your mobile device .................. 19

Clear the speaker’s Bluetooth pairing list ................................................................ 19

Use the SoundTouch® app ...................................................................................... 19

Wired Connections

Connect to the AUX connector .................................................................................... 20

Wi-Fi® Indicator

Wi-Fi status .......................................................................................................................... 21

ENGLISH - 7

CONTENTS

Messages on the Display

Display icons ........................................................................................................................ 22

Advanced Features

Update software ................................................................................................................. 23

Disable Wi-Fi capability .................................................................................................. 23

Re-enable Wi-Fi capability ............................................................................................. 23

Care and Maintenance

Clean the speaker .............................................................................................................. 24

Customer service ............................................................................................................... 24

Limited warranty information ....................................................................................... 24

Technical information ....................................................................................................... 24

Replace the remote control battery ........................................................................... 25

Troubleshooting

Common solutions ............................................................................................................ 26

Reset your speaker ............................................................................................................ 28

Get diagnostic information ........................................................................................... 28

Appendix: Computer Setup

Set up your speaker using a computer ..................................................................... 29

Before you begin ....................................................................................................... 29

Computer setup ......................................................................................................... 29

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CARTON CONTENTS

What’s in the carton

Carefully unpack the carton and confirm that the following parts are included.

SoundTouch® 20 series III
wireless speaker Remote control

Power cord*

*May ship with multiple power cords. Use the power cord for your region.

Note: If part of the speaker is damaged, do not use it. Contact your authorized Bose®

dealer or Bose customer service. Visit: global.Bose.com/Support/ST20III for
contact information.

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